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    Resume Taruvinga Primrose

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    peetarv
    Primrose Taruvinga has over 16 years of experience in banking with a focus on customer support, business development, and credit management. She holds a Master's in Business Administration and several qualifications in marketing, business leadership, and personnel management. Currently serving as a Customer Services Supervisor and Credit Analyst at NMBZ Bank, her responsibilities include business development, product marketing, service delivery, credit analysis, account relationship management, and ensuring regulatory compliance. She aims to meet sales goals, process loans efficiently, resolve customer issues promptly, and maintain high customer satisfaction levels.

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    Resume Taruvinga Primrose

    Uploaded by

    peetarv
    5 views3 pages
    Primrose Taruvinga has over 16 years of experience in banking with a focus on customer support, business development, and credit management. She holds a Master's in Business Administration and several qualifications in marketing, business leadership, and personnel management. Currently serving as a Customer Services Supervisor and Credit Analyst at NMBZ Bank, her responsibilities include business development, product marketing, service delivery, credit analysis, account relationship management, and ensuring regulatory compliance. She aims to meet sales goals, process loans efficiently, resolve customer issues promptly, and maintain high customer satisfaction levels.

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    Primrose Taruvinga has over 16 years of experience in banking with a focus on customer support, business development, and credit management. She holds a Master's in Business Administration and several qualifications in marketing, business leadership, and personnel management. Currently serving as a Customer Services Supervisor and Credit Analyst at NMBZ Bank, her responsibilities include business development, product marketing, service delivery, credit analysis, account relationship management, and ensuring regulatory compliance. She aims to meet sales goals, process loans efficiently, resolve customer issues promptly, and maintain high customer satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views3 pages

    Resume Taruvinga Primrose

    Uploaded by

    peetarv
    Primrose Taruvinga has over 16 years of experience in banking with a focus on customer support, business development, and credit management. She holds a Master's in Business Administration and several qualifications in marketing, business leadership, and personnel management. Currently serving as a Customer Services Supervisor and Credit Analyst at NMBZ Bank, her responsibilities include business development, product marketing, service delivery, credit analysis, account relationship management, and ensuring regulatory compliance. She aims to meet sales goals, process loans efficiently, resolve customer issues promptly, and maintain high customer satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    1880 Crowhill Views, Borrowdale South

    Phone: 263 714115136, Email: primroset@nmbz.co.zw


    PRIMROSE TARUVINGA
    [ID Reg. 63-1025360 E24, born 16 April 1977]

    Skills and Competencies


    _________________________________________________________________________

     A team player flexible for adaptability to change with an unders tanding of


    Banking regulations acquired over 16 years;
     Sound interpers onal and problem s olving s kills;
     Strong cus tomer s ervice ethics and excellent report writing s kills
     Solid Knowledge of Cons umer Banking acquired over 14 years focusing on
    cus tomer s upport; bus iness development; credit management and
    operations .
     Excellent management s kills acquired through internal training and
    experience.

    Professional Profile
    _________________________________________________________________________
    MASTERS IN BUSINESS ADMINISTRATION (MBA)
    Institution: Women University in Africa (WUA)

    PART CRM [Customer Relationship Management] CIM.UK


    Institution: CIM.UK
    Covered modules:
    Analysis & Evaluation
    Strategic Marketing in Practice
    Strategic Marketing Decisions

    BACHELOR OF BUSINESS ADMINISTRATION DEGREE IN MARKETING


    [BBA.MKT]
    Institute of Marketing Managers [IMM.SA] – 2008

    DIPLOMA IN MARKETING
    [DIP.MKT]
    Institute of Marketing Managers [IMM.SA] – 2007

    EXECUTIVE DIPLOMA IN BUSINESS LEADERSHIP


    [EDBL]
    Institution: Zimbabwe Open University - 2006

    PERSONNEL MANAGEMENT

    Page 1 of 3
    Institute of Personnel Management Zimbabwe – 2006
    HR Planning Distinction
    Health & Safety Credit
    Recruitment & Selection Distinction

    Membership of Professional Bodies


    (i) Institute of Marketing Managers [IMM.SA]
    (ii) Chartered Institute of Marketers (CIM.UK)

    Working Experience
    ________________________________________________________________________

    NMBZ Bank Limited 759601-6, 759651 -9


    August 2007 to date

    May 2010 to November 2011 – Retail Banking Customer Services Officer

    Current Position: Customer Services Supervisor/ Credit analyst

    Current Key Principal Responsibilities

     Business Development
    - Meeting planned sales goals
    - Setting individual sales targets for the business development team
    - New business acquisition and development
    - Overseeing branch business targets

     Product strategy and Product Marketing


    - Marketing and communicating of products to the existing and prospective
    clients

     Service Delivery
    Supervise and control the-
    - Resolve Client claims within SLA timeframes
    - Supervising the branch Customer Services Team
    - Custodianship of bank securities
    - Retain branch portfolio thereby increasing portfolio value
    - Determine client satisfaction levels by visiting and contacting all branch
    portfolio clients periodically

    Page 2 of 3
     Credit
    - Assess loans and process within SLA Levels
    - Maintain low delinquency on loan book performance
    - Gathering of relevant information on existing and potential clients
    - Ensuring that compliance issues are adhered to according to Credit Policy and
    Banking Regulations
    - New business development.
    - Attending to portfolio administrative issues such as account queries, customer
    requests and branch clearances on daily transactions
    - Compilation/Preparation of department Returns/Reports as required
    - Maintenance of clients’ files in good order

     Account Relationship Management


    - Manage relations with all clients that is corporates and personal clients
    - Visit key clients within the expected periods
    - Assess market feedback through relationship management
    - Maintain relationships with existing customers for customer retention

     Audits, Checks and compliance


    - Ensure that an audit status of satisfactory is achieved for areas audited for the
    Customer Services department

    Referees
    ________________________________________________________________________

    Thandiwe Kamaliza – Previous Manager (Thandiwek@nmbz.co.zw)/0772306770


    Sandra Harid – Previous Manager (sandram@nmbz.co.zw)/0719888779
    Gladys Simoya – Current Manager (gladysS@nmbz.co.zw)/ 0783602264

    Page 3 of 3

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