Oracle Cloud Hosting and Delivery Policies - Statement of Changes
Oracle Cloud Hosting and Delivery Policies - Statement of Changes
Oracle Cloud Hosting and Delivery Policies - Statement of Changes
Delivery Policies
Statement of Changes
Overview:
Added a definition for the North America Data Center Region
Clarified that all commitments in the H&D are for production instances, and removed instances of
the word “production” throughout the policy
Overview:
Removed exception for Oracle ETAWorkforce
Overview:
Data Center Region is now a defined term
Some content modified to provide clarity on replication
Added a commitment to update policies every six months
Overview:
Added a definition of the APAC geographic region
Added a statement on data replication within the data center region
Overview:
Some content modified to clarify the Data Center Region:
o Overview
Overview:
Added a definition of the Data Center Region for Europe:
o Overview
Overview:
Added a cadence for updates:
o Overview
Overview:
Added functionality to the statement covering material reduction during the service period:
o Overview
Overview:
Replaced Remote Cloud Services with Cloud at Customer Services throughout the document
Oracle Cloud System Resiliency Policy (previous Section 2) and Oracle Cloud Disaster Recovery
Service Policy (previous Section 3) are combined into Oracle Cloud Service Continuity Policy
(new Section 2):
Scope (new Section 2.1) is added to clarify the scope of Oracle-managed and Customer-
managed Public Cloud Services
Oracle Cloud Service Level Objective Policy (previous Section 4, new Section 3):
This section has new numbering: Hours of Operation (previous in the Overview section, new
Section 3.1)
These sections are combined into Service Availability Provisions (new Section 3.2):
o Service Availability Provisions (previous Section 4.1)
o Target System Availability Level of Oracle Cloud Service (previous Section 4.2)
These sections have new numbering and/or title:
o Definition of Availability and Unplanned Downtime (previous Section 4.3) is changed to
Definition of Unplanned Downtime (new Section 3.3)
o Monitoring (previous Section 4.5, new Section 3.4)
Some or all contents of these sections are covered in applicable Cloud Service Pillar
documentation:
o Target System Availability Level of Oracle Cloud Service (previous Section 4.2)
o Measurement of Availability (previous Section 4.4)
Oracle Cloud Change Management Policy (previous Section 5, new Section 4):
Oracle Cloud Suspension and Termination Policy (previous Section 7, new Section 6):
Termination of Cloud Services (previous Section 7.1) is split into Termination of Cloud Service
(new Section 6.1) and Termination of Pilot Environments (new Section 6.2)
This section has new numbering: Suspension Due to Violation (previous Section 7.2, new
Section 6.3)
Exportable Data (previous Section 7.3) is removed as the exportable data may differ by service
and some of the content is already covered in new Section 6.1
The following changes are made to Oracle Cloud Hosting and Delivery Policies dated Dec. 1, 2015
and reflected in Oracle Cloud Hosting and Delivery Policies dated July 1, 2016:
Oracle Cloud System Resiliency Policy (previous Section 2) is covered in Oracle Cloud Service
Continuity Policy (new Section 2):
These sections are added:
o Scope (new Section 2.1)
o Oracle Cloud Services High Availability Strategy (new Section 2.2)
This section has new numbering: Oracle Cloud Services Backup Strategy (previous Section 2.1,
new Section 2.3)
The following changes are made to Oracle Platform and Infrastructure Services – Public Cloud
Hosting and Delivery Policies dated March 16, 2016 and reflected in Oracle Cloud Hosting and
Delivery Policies dated July 1, 2016:
Oracle Cloud Service Level Objective Policy (previous Section 2, new Section 3):
These sections are added:
o Hours of Operation (new Section 3.1)
o Monitoring (new Section 3.4)
These sections have new numbering:
o Service Availability Provisions (previous Section 2.1, new Section 3.2)
o Definition of Unplanned Downtime (previous Section 2.2, new Section 3.3)
The following changes are made to Oracle Cloud for Industry Hosting and Delivery Policies dated
Dec. 30, 2015 and Oracle Hospitality Cloud and Oracle Retail Cloud Hosting and Delivery Policies
dated August 10, 2015 and reflected in Oracle Cloud Hosting and Delivery Policies dated June, 2016:
Scope (new Section 2.1) is added to clarify the scope of Oracle-managed and Customer-
managed Public Cloud Services
These sections are combined into Oracle Cloud Services High Availability Strategy (new
Section 2.2):
o Oracle Cloud Services High Availability Strategy (previous Section 2.1)
o Redundant MEP Infrastructure (previous Section 2.2)
o Redundant Network Infrastructure (previous Section 2.3)
o Redundant Application Servers (previous Section 2.4)
o Redundant Database Servers (previous Section 2.5)
o Redundant Storage (previous Section 2.6)
This section has new numbering: Oracle Cloud Services Backup Strategy (previous Section 2.7,
new Section 2.3)
These sections are covered in the Global Business Units Cloud Services Pillar documentation:
o Scope (previous Section 3.1)
o Disaster Recovery (previous Section 3.3)
These sections are covered in DR Practices document:
o System Resilience (previous Section 3.2)
o Approvals and Reviews (previous Section 3.4)
o Service Restoration (previous Section 3.5)