Clinical Facility Paper

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Organization
AdventHealth Tampa, formerly Florida Hospital, is a member of the Adventist Health
System. It is part of the AdventHealth system, which includes 50 hospitals in nine states. This
includes Tampa. AdventHealth is a faith-based health system with locations throughout the
country. In 2019, the name of this organization was changed to AdventHealth. It is one of the
nation's largest Protestant health-care provider providing health care to millions of people.
Medicare compare website types of providers and data available
It is a federal government website managed and paid for by the U.S. Centers for
Medicare and Medicaid Services. The website comprises of providers in home health services,
Hospice care, Inpatient rehabilitation facilities, Long-term care hospitals, Dialysis facilities,
Doctors and clinicians, Hospitals and finally Nursing homes including rehab services. The
website has different types of data including health & drug plans, care providers, medical
equipment and suppliers, Medicare Supplement Insurance policies, publications. It also provides
different types of links to other relevant and informational websites like CMS & HHS Websites.
Compare Data for Organization
AdventHealth Tampa has an overall rating of two and patient survey rating of 3. This is
because they were rated lowly by patients in different areas. Patient survey rating summarize
patient experience, which is one aspect of hospital quality. Individuals use the hospital star
ratings along with other quality information when making decisions about choosing a hospital.
More stars mean better quality care. The star ratings come from a patient experience of care
survey called the Hospital Consumer Assessment of Healthcare Providers and Systems. The
hospital has a lower national rating on patients who reported that their nurses "Always"
communicated well at 76% compared to national average of 80%. The rating for patients who
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reported that they "Always" received help as soon as they wanted was at 59% below averages for
both state and national comparisons with Florida (60%) and national (67%) averages. Patients
also complained that the cleanliness was not up to par in comparison to state and national
averages. The hospital scored 61% compared to national overall rate of 73% and state overall
rating of 69%. The patients also complained about noise and rated the hospital lower than both
state and nation overall ratings.
Specific Opportunity for Improvement Identified
The hospital would need to improve the communication between patients and staff as this
is crucial element of care. Nurse-patient communication is essential to providing patient-centered
care, and healthcare systems should prioritize it as a strategic and financial priority. Some
communication tools used in a study by Beulow et al (2018) include repeating topics, engaging
in actual patient situations, and addressing patient needs. Nurses were able to help patients
suffering from dementia or with a history of seizures by using this strategy that help them
communicate more effectively with patients. Nurses can aid in the development of trust between
patients and providers by employing a variety of instructional strategies. When dealing with
patients, the nurse should utilise a different learning strategy, such as providing a real-life
example, making a simple sketch, or showing an action, rather than repeating information
(Huang, 2020).
Reducing anxiety in patients by providing them with clear expectations can help to make
their visits more purposeful and enjoyable. Purposeful rounding is an evidence-based strategy for
proactive dialogue that can improve the patient experience (Kwame and Petrucka, 2021).
Purposeful rounding eliminates the "help uncertainty" that people experience in situations where
they don't have much control over the outcome. According to the 'care uncertainty model' study,
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patients are apprehensive that nobody will be prepared to communicate to their immediate
requirements if they don't know when nurses will be available for cognitive, physical and
psychosocial care (Huang, 2020).
Provider-to-patient teaching is an effective interpersonal communication method that
helps patients learn and understand information. This evidence-based strategy is called patient
teach-back that seeks to educate the patient so as to make them understand (Heath, 2022). Nurses
should ask patients to repeat information in their own words so that clinicians can ensure that
patients have fully understood the conversation. Nurses should ask patients to recall an idea,
series of guidelines, or even other health - related information in their very own terminology
during patient teach-back. This aids patients in synthesising information (Heath, 2022). Effective
communication helps maintain a healthy relationship by fostering trust, reducing fear and guilt,
and alleviating pain (Seth & Rani, 2017). Perfecting nurses' abilities, which include an emphasis
on communicating with patients with varying degrees of health literacy, can help to improve the
overall patient experience and rating at AdventHealth Tampa.

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References
Beulow, J., Miller, W., & Fishman, J. (2018). Development of an epilepsy nursing
communication tool: Improving the quality of interactions between nurses and patients
with seizures. Journal of Neuroscience Nursing, 50(2), 74-80.
Huang, R. L. N. (2020, February 20). Evidence-Based Strategies to Enhance Nurse-Patient
Communication. Cipherhealth. Retrieved June 18, 2022, from
https://cipherhealth.com/blog/evidence-based-strategies-to-enhance-nurse-patient-
communication/#:%7E:text=Rather%20than%20repeating%20the
%20information,drawing%2C%20or%20demonstrating%20the
%20behavior.&text=Purposeful%20rounding%20provides%20an%20evidence,patient
%20experience%20through%20proactive%20communication.
Kwame, A., & Petrucka, P. M. (2021). A literature-based study of patient-centered care and
communication in nurse-patient interactions: barriers, facilitators, and the way forward.
BMC Nursing, 20(1). https://doi.org/10.1186/s12912-021-00684-2
Heath, S. (2022, March 4). Top Nurse Communication Skills and Strategies.
PatientEngagementHIT. Retrieved June 18, 2022, from
https://patientengagementhit.com/features/effective-nurse-communication-skills-and-
strategies
Sethi, D., & Rani, M. K. (2017). Communication barriers in health care setting as perceived by
nurses and patient. International Journal of Nursing Education 9(4), 30-35.

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1

AdventHealth Tampa, formerly Florida Hospital, is a member of the Adventist Health

Medicare compare website types of providers and data available

Compare Data for Organization

state and nation overall ratings.

Specific Opportunity for Improvement Identified

is crucial element of care. Nurse-patient communication is essential to providing patient-centered

psychosocial care (Huang, 2020).

Provider-to-patient teaching is an effective interpersonal communication method that

overall patient experience and rating at AdventHealth Tampa.

with seizures. Journal of Neuroscience Nursing, 50(2), 74-80.

Huang, R. L. N. (2020, February 20). Evidence-Based Strategies to Enhance Nurse-Patient

Communication. Cipherhealth. Retrieved June 18, 2022, from

communication in nurse-patient interactions: barriers, facilitators, and the way forward.

BMC Nursing, 20(1). https://doi.org/10.1186/s12912-021-00684-2

PatientEngagementHIT. Retrieved June 18, 2022, from

nurses and patient. International Journal of Nursing Education 9(4), 30-35.

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