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MR3 - GROUP1 - Cocoon (Customer Intention)

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Research topic: Factors affecting GenZ’s intention to buy Cocoon products.

Overview:

This research was made to investigate several impacts of Cocoon products on customers’

intention to purchase, especially paying attention to GenZ. Cocoon was founded in 2013 and

currently is one of the pioneering companies in manufacturing vegan products in the Vietnamese

market. Besides, Cocoon also succeeded in engaging customers by formulating attractive and

meaningful campaigns with a great contribution to environmental protection as well as gender

equality.

Research context:

1. Cocoon’s interest

Cocoon’s slogan is “COCOON - Pure vegan cosmetics - for the pure beauty of Vietnam” and

uses only natural components sourced from Vietnam. Market research in Vietnam is crucial for

Cocoon to understand consumer perceptions, identify market trends, develop new products,

position its brand, plan effective campaigns, and increase its market reach. It’s an essential part

of Cocoon’s strategy to enhance the beauty of Vietnamese people with simple, natural

ingredients.

2. Cocoon’s society

With special attention to environmental issues, Cocoon has launched many campaigns, such as

refilling products at Cocoon retail stores with economical prices, and reducing plastic waste

through releasing new products. Notably, Cocoon has purchased used product packages in

exchange for gifts. In 2023, Cocoon launched the campaign "Joining hands to help street dogs

and cats" under Animals Asia AAF, facilitating street dogs and cats to have a better life by the

amount of money deducted from products sold throughout this campaign.

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