5 Co Dhd1153 Aesthetic Operational Administration Jun 2022
5 Co Dhd1153 Aesthetic Operational Administration Jun 2022
5 Co Dhd1153 Aesthetic Operational Administration Jun 2022
JABATAN HOSPITALITI
PERANCANGAN KURSUS
COURSE OUTLINE
MATLAMAT (GOALS):
DHD1153 1
This course enables students to comprehend entire salon operations in accordance with Standard Operating
Procedure (SOP). Students should be able to study aesthetic operational requirement, establish operational
documents, administer operational expenditure budget, organize operational activities, monitor operational
activities implementation, administer operation work area maintenance, and prepare operational administration
performance report. The activities for this course should be carried out through teamwork.
SINOPSIS (SYNOPSIS):
Aesthetic Operational Administration competency unit are the activities to administer the operation of
Aesthetic services based on the planning in accordance with Standard Operating Procedure. The outcome of
this competency is to ensure all aesthetic operation is being carried out efficiently and systematically so that
the services recommended to the clients will be delivered in the most efficient and economical way. The
activities for this course should be carried out through team work.
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ISI KANDUNGAN (CONTENT):
Theory:
1.1 Introduction to operational administration
1.2 Services and product offered.
1.3 Aesthetic operational requirement (company business plan,
financial plan, resources, Standard Operating Procedure, etc)
1.4 Hygiene, Health, Safety, Environmental and Security
requirements.
1.5 Professional development program.
1.6 Business budget resources and revenue, company asset and
capital expenditure.
1.7 Salon concept and facilities setup.
Practical/ Tutorial
1.1 Search company business plan for salon
1.2 Present content of a business plan for salon
3–5 2.0 ESTABLISH OPERATIONAL DOCUMENTS Quiz
Practical work
Theory:
3.1 2.1 Company policies and procedures.
3.2 2.2 Responsible team such as legal personnel, internal staff, external
3.3 personnel, authorized personnel.
3.4 2.3 Types of operational documents.
3.5
3.6 Practical/Tutorial
3.7 2.1Search and compile in group, operational documents / report /
checklist / forms
3.8 2.2 Prepare company organization chart
6–7 3.0 ORGANIZE OPERATIONAL ACTIVITIES Writing Test
Practical work
Theory
3.1 Customer appointment and requirements
3.2 Types of services offered
3.3 Services and product quality controls
3.4 Waste management plan
Practical/Tutorial
3.1 Review customer feedback and satisfaction form
3.2 Develop waste management plan for salon
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8–9 4.0 MONITOR OPERATIONAL ACTIVITIES Writing Test
IMPLEMENTATION Practical work
Theory
4.1 Work area / storage tidiness and cleanliness
4.2 Product storage system and procedure
4.3 Type of consumable materials
4.4 Company inventory system
4.5 Customer record, filling, profiles, and feedback
4.6 Operational activities improvement plan
Practical/Tutorial
4.1 Compile company inventory documentation
4.2 Fill in form /write report on incident and accident
10 – 11 5.0 ADMINISTER OPERATION WORK AREA MAINTENANCE Writing Test
Practical work
Theory
5.1 Salon facilities, equipment, tools and materials.
5.2 Work area setup and concept.
5.3 Housekeeping and work organization system
5.4 Company maintenance procedure.
5.5 Safety to prevent emergency and fire.
Practical/Tutorial
5.1 Record maintenance activity of salon facilities and equipment.
5.2 Prepare procedure for any emergency and fire.
12 – 14 6.0 PREPARE OPERATIONAL ADMINISTRATION Writing Test
PERFORMANCE REPORT Presentation
Theory
6.1 Document /records of operational activities
6.2 Improvements plan status
6.3 Operation of improvement plan
6.4 Organizational Chart / Authorised personnel
Practical/Tutorial
6.1 Prepare, evaluate and present performance report (Base on
previous case study)
6.2 Create improvements plan for operational administration
performance
15 Study Week
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AMALI (PRACTICAL):
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PENILAIAN (ASSESSMENT):
PRESENTATION
WRITING TEST
PRACTICAL
GROUP
WORK
QUIZ
CONTEXT
Remark :
1. Suggested time for :
a. Quiz : 15 – 20 minutes
b. Test (Theory) : 30 – 60 minutes
c. Test (Practical) : 120 – 150 minutes
d. Presentation : 15 – 20 minutes
2. 40 Notional hours is equivalent to 1 credit.
RUJUKAN (REFERENCES):
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1. Tezak, E. &Folawn, T. (2012). Successful Salon & Spa Management. (6th Ed.). USA. Milady/Cengage
Learning.
2. Pengurusan Akademik Unit Vokasional, BPTV, KPM (2016) Kurikulum Standard Kolej Vokasional (KSKV),
Diploma Kosmetologi, (HKM)
3. Milady, (2016). Milady’s Standard Cosmetology. USA. Milady/Cengage Learning.
4. Rawlinson, S. (2017). International Spa Management: Principles and Practices. Goodfellow Publishers.
5. Alberino, T. (2018). Salon Ownership and Management: The Definite Guide to The Professional Beauty
Business. USA.
6. Wisnom, M.S., & Capozio, L.L. (2020). Spa Management: An Introduction. USA. Xan Edu
2. Pelajar yang tidak memenuhi perkara (1) di atas tidak dibenarkan menduduki peperiksaan akhir. Markah
sifar (0) akan diberikan kepada pelajar yang gagal memenuhi perkara (1).
Students who do not fulfill (1) will not be allowed to attend final examination. Zero mark (0) will be given to students
who fail to comply with (1).
3. Pelajar perlu mengikut dan patuh kepada peraturan berpakaian yang berkuatkuasa dan menjaga disiplin
diri masing-masing untuk mengelakkan dari tindakan tatatertib diambil terhadap pelajar.
Students must obey all rules and regulations of the college and must discipline themselves in order to avoid any
disciplinary actions against them.
4. Pelajar perlu mematuhi peraturan keselamatan semasa proses pembelajaran dan pengajaran.
Student must obey safety regulations during learning and teaching process.
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