DepEd Citizens Charter 2022

CITIZEN’S CHARTER HANDBOOK
2022 (1st Edition)
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DEPARTMENT OF EDUCATION
CITIZEN’S CHARTER
2022 (1st Edition)
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I. Brief History of the Philippine Education System
Education in the Philippines has undergone several stages of development
from the pre-Spanish times to the present. In meeting the needs of the society,
education serves as a focus of emphases/priorities of the leadership at certain
periods/epochs in our national journey as a race.
Table 1. Evolution of the Official Name of Department of Education and Its Titular Head
Official Name of Office Titular

Year Legal Bases
Department Head
Department
Secretaryship of
Decree of June 23
Police and Internal Department
1898 1898 of President
Peace and Order, Secretary
Emilio Aguinaldo
Justice, Education
and Hygiene
Act. No. 74 of the
Department of General Philippine
1901 – 1916
Public Instruction Superintendent Commission, Jan. 21,
1901
Department of Organic Act Law of
1916 – 1942 Secretary
Public Instruction 1916 (Jones Law)
Renamed by the
Department of
Japanese Executive
1942 – 1944 Education, Health
Commissioner Commission, June 11,
and Public Welfare
1942
Department of Renamed by
1944 Education, Health Minister Japanese Sponsored
and Public Welfare Philippine Republic
Renamed by
Department of
1944 Secretary Japanese Sponsored
Public Instruction
Philippine Republic
Department of Renamed by the
1945 – 1946 Public Instruction Secretary Commonwealth
and Information Government
Renamed by the
Department of
1946 – 1947 Secretary Commonwealth
Instruction
Government
E.O. No. 94 October
Department of
1947 – 1975 Secretary 1947 (Reorganization
Education
Act of 1947)
Department of Proc. No. 1081,
1975 – 1978 Education and Secretary September 24,
Culture 1972
Ministry of
P.D. No. 1397, June
1978 – 1984 Education and Minister
2, 1978
Culture
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Ministry of
1984 – 1986 Education, Culture Minister Education Act of 1982
and Sports
Department of
E.O. No. 117. January30,
1987 – 1994 Education, Culture Secretary
1987
and Sports
RA 7722 and RA
Department of 7796, 1994
1994 – 2001 Education, Culture Trifocalization of
Secretary
and Sports Education
Management
RA 9155, August 2001
2001 - Department of
(Governance of Basic
present Education Secretary Education Act)
In 1947, by virtue of Executive Order No. 94, the Department of Instruction was
changed to the Department of Education. During this period, the regulation
and supervision of public and private schools belonged to the Bureau of
Public and Private Schools.
In 1972, it became the Department of Education and Culture by virtue of

Proclamation 1081 and the Ministry of Education and Culture in 1978 by virtue
of P.D. No. 1397. Thirteen regional offices were created, and major
organizational changes were implemented in the educational system.
The Education Act of 1982 created the Ministry of Education, Culture and
Sports which later became the Department of Education, Culture and Sports in
1987 by virtue of Executive Order No. 117. The structure of DECS as embodied
in EO No. 117 has practically remained unchanged until 1994 when the
Commission on Higher Education (CHED), and 1995 when the Technical
Education and Skills Development Authority (TESDA) were established to
supervise tertiary degree programs and non-degree technical-vocational
programs, respectively.
The Congressional Commission on Education (EDCOM) report provided the

impetus for Congress to pass RA 7722 and RA 7796 in 1994 creating the
Commission on Higher Education (CHED) and the Technical Education and
Skills Development Authority (TESDA), respectively.
The trifocal education system refocused DECS’ mandate to basic education

which covers elementary, secondary and non-formal education, including
culture and sports. TESDA now administers the post-secondary, middle-level
manpower training and development while CHED is responsible for higher
education.
In August 2001, Republic Act 9155, otherwise called the Governance of Basic
Education Act, was passed transforming the name of the Department of
Education, Culture and Sports (DECS) to the Department of Education (DepEd)
and redefining the role of field offices (regional offices, division offices, district
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offices and schools). RA 9155 provides the overall framework for (i) school
head empowerment by strengthening their leadership roles and (ii) school-
based management within the context of transparency and local accountability.
The goal of basic education is to provide the school age population and young
adults with skills, knowledge, and values to become caring, self-reliant,
productive and patriotic citizens.
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DepEd Management Structure
To carry out its mandates and objectives, the Department is organized into
two major structural components. The Central Office maintains the overall
administration of basic education at the national level. The Field Offices are
responsible for the regional and local coordination and administration of the
Department’s mandate.
In 2015, the Department underwent a restructuring of its office functions and

staffing. The result of which was the Rationalization Plan for the new
organizational structure. Details of the new structure are further explained in
DepEd Order No. 52, series 2015 also known as the New Organizational
Structures of the Central, Regional, and Schools Division Offices of the
Department of Education.
Figure 1. DepEd Organizational Structure per DO. 52 s, 2015
Following the Rationalization Plan structure, the Office of the Secretary (OSEC)
at the Central Office oversee and manages five (5) different strands and
supported by bureaus, services, and divisions. DepEd operates with nine (9)
Undersecretaries and five (5) Assistant Secretaries in the following areas:
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● Curriculum and Instruction
● Finance and Administration
● Governance and Operations
● Legal and Legislative Affairs
● Strategic Management
● Field Operations
Five (5) attached agencies:

● Early Childhood Care and Development (ECCD) Council
● National Book Development Board (NBDB)
● National Council for Children’s Television (NCCT)
● National Museum
REGIONAL OFFICE
At the sub-national level, the Field Offices consist of the following:

● Seventeen (17) Regional Offices including the Bangsamoro
Autonomous Region in Muslim Mindanao (BARMM*), each headed by
a Regional Director (a Regional Secretary in the case of BARMM).
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● Two hundred twenty-six (226) Schools Divisions Offices headed by a
Schools Division Superintendent, and two thousand six hundred forty-
five (2,645) schools districts.

SCHOOLS DIVISION OFFICE
Under the supervision of the Schools Division Offices are 47,533 public
schools, Note that data provided is as of July 12, 2022.
II. Mandate
The Department of Education was established through the Education Decree
of 1863 as the Superior Commission of Primary Instruction under a Chairman.
The Education agency underwent many reorganization efforts in the 20th
century to better define its purpose vis a vis the changing administrations and
charters. The present-day Department of Education’s mandate was
established through Republic Act 9155, otherwise known as the Governance
of Basic Education Act of 2001.
The RA substantially provides that the Department of Education (DepEd)
formulates, implements, and coordinates policies, plans, programs and
projects in the areas of formal and non-formal basic education. It supervises
all elementary and secondary education institutions, including alternative
learning systems, both public and private; and provides for the establishment
and maintenance of a complete, adequate, and integrated system of basic
education relevant to the goals of national development.
III. Vision
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We dream of Filipinos who passionately love their country and whose values
and competencies enable them to realize their full potential and contribute
meaningfully to nation building.
As a learner-centered public institution, the Department of Education

continuously improves itself to better serve its stakeholders.
IV. Mission
To protect and promote the right of every Filipino to quality, equitable, culture-
based, and complete basic education where:
a. Students learn in a child-friendly, gender-sensitive, safe, and motivating

environment. Teachers facilitate learning and constantly nurture every
learner.
b. Administrators and staff, as stewards of the institution, ensure an
enabling and supportive environment for effective learning to happen.
c. Family, community, and other stakeholders are actively engaged and
share responsibility for developing life-long learners.
V. Service Pledge:
The Department of Education is committed to providing learners with

quality basic education that is accessible, inclusive, and liberating through:
● Proactive leadership
● Shared governance
● Evidence-based policies, standards, and programs
● A responsive and relevant curriculum
● Highly competent and committed officials, and teaching and non-
teaching personnel
● An enabling learning environment
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VI. Definition of Acronyms
Acronym Definition
AA Administrative Aide
ABC Approved Budget for Contract
ACIC Advice of Check Issued and Cancelled
ADA Authority to Debit Advice
ADAS Administrative Assistant
ALS Alternative Learning System
APDS Automatic Payroll Deduction System
AO Administrative Officer
AR Activity Request
ARTA Anti-Red Tape Act
ATC Authority to Conduct
ATP Authority to Procure
BAC Bids and Awards Committee
BEA Bureau of Education Assessment
BMS Budget Management System
CAO Chief Administrative Officer
CAV Certification, Authentication, Verification
CES Chief Education Supervisor
CHED Commission on Higher Education
CID Curriculum Implementation Division
CLMD Curriculum and Learning Management Division
CNA Collective Negotiation Agreement
CO Central Office
COA Commission on Audit
COR Certificate of Registration
COS Contract of Service
CSC Civil Service Commission
CSW Completed Staff Work
CTC Certified True Copy
DBM Department of Budget and Management
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DFA Department of Foreign Affairs
DTC Division Testing Coordinator
DV Disbursement Voucher
EAMD Employee Accounts Management Division
FOI Freedom of Information
GAA General Appropriation Act
GAM Government Accounting Manual
G2B Government to Business
G2C Government to Civilian
G2G Government to Government
GAARD General Appropriations Act as a Release Document
HOPE Head of Procuring Entity
HRDD Human Resource and Development Division
IPEd Indigenous People’s Education
LDDAP List of Due and Demandable Accounts Payable
LGU Local Government Unit
LR Learning Resource
LRDMC Learning Resource Management Division
MOA Memorandum of Agreement
MOOE Maintenance and Other Operating Expenses
MOU Memorandum of Understanding
NEAP National Educators Academy of the Philippines
NCAE National Career Assessment Examination
NGO Non-Government Organization
NOSA Notice of Salary Adjustment
NOSI Notice of Step Increment
NSO National Statistics Office
NTHP Net Take Home Pay
ORD Office of the Regional Director
ORS Obligation Requests Status
OSDS Office of the Schools Division Superintendent
OUCI Office of the Undersecretary for Curriculum & Instruction
PAAC Public Assistance Action Center
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PCC Philippine Competition Commission
PEPT Philippine Educational Placement Test
PDD Professional Development Division
PhilGEPS Philippine Government Electronic Procurement System
PO Purchase Order
PPRD Policy, Planning and Research Division
PRAISE Program on Awards and Incentives for Service Excellence
PRC Professional Regulation Commission
PSA Philippine Statistics Authority
PSIPOP Personal Services Itemization and Plantilla of Personnel
QAD Quality Assurance Division
RADAI Report of Advice to Debit Account Issued
RAO Registry of Allotment and Obligations
RCI Reports of Checks Issued
RIT Regional Inspectorate Team
RO Regional Office
RSPI Recruitment Selection Placement and Induction
SAO Supervising Administrative Office
SDO Schools Division Office
SGOD School Governance and Operation Division
STC School Testing Coordinator
Sub-ARO Sub-Allotment Release Order
TEV Travel Expense Voucher
TOSF Tuition and Other School Fees
WFP Work and Financial Plan
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VII. List of Services
Central Office External Services ............................................................................................................ 24
A. Bureau of Education Assessment – Education Assessment Division (BEA-EAD) ............................. 25
1. Philippine Educational Placement Test (PEPT) ................................................................................ 25
1.1 PEPT Onsite Registration ............................................................................................................ 25
1.2 PEPT Online Registration ............................................................................................................ 28
1.3 Computer-Based Test ................................................................................................................. 31
2. Verification and Re-issuance of Certificate of Rating (COR) via Online Platform ............................ 33
B. Cash Division .................................................................................................................................... 35
1. Payment of Obligation through Cash Advance (including Petty Cash) ............................................ 35
2. Payment of Obligation through Checks or LDDAP-ADA................................................................... 37
C. Education Facilities Division ............................................................................................................. 42
1. Evaluation of New Technology/Construction Materials for School Buildings ................................. 42
2. Project Design of DepEd School Building Programs and Projects.................................................... 43
3. Payment of Obligation to Contractors with Existing Infrastructure Contractwith DepEd Central
Office ................................................................................................................................................ 46
4. Payment of Obligation to Supplier with Existing Contract with DepEd CentralOffice for the Supply
and Delivery of School Furniture ..................................................................................................... 47
D. Employee Accounts Management Division (EAMD) ........................................................................ 49
1. Evaluation of Application for APDS Accreditation/ Re-accreditation Process ................................. 49
E. Information and Communications Technology – User Support Division ........................................ 54
1. Issuance of Remittance List and Certification (GSIS / Pag-IBIG Personal Contributions and Loans) –
walk-in .............................................................................................................................................. 54
2. Issuance of Remittance List and Certification (GSIS / Pag-IBIG Personal Contributions and Loans) -
online ............................................................................................................................................... 55
F. Legal Service – Investigation Division .............................................................................................. 56
1. Filing of Administrative Complaint .................................................................................................. 56
G. Legal Service – Legal Division ........................................................................................................... 57
1. Endorsement for Duty and Tax Exemptions of Private Basic Education Schools ............................. 57
2. Filing of Appeal.................................................................................................................................. 59
3. Filing for Motion for Reconsideration.............................................................................................. 61
H. National Educators Academy of the Philippines – Quality Assurance Division ............................... 62
1. Online Orientation for Learning Service Providers*....................................................................... 62
2. Authorization of Learning Service Providers* .................................................................................. 64
3. Recognition of Professional Development at the NEAP Central Office ........................................... 68
I. Office of the Secretary ..................................................................................................................... 72
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1. External Document Service .............................................................................................................. 72
J. Public Affairs Service – Public Assistance Action Center ................................................................. 73
1. DepEd Action through Email (action@deped.gov.ph, Hotline 8888 andreferrals from CSC, PCC,
ARTA)................................................................................................................................................ 73
2. Hotline and Walk-in Facilities........................................................................................................... 75
3. Standard FOI Request through Walk-in Facility, action@deped.gov.ph, andOnline ...................... 76
K. Public Affairs Service – Publications Division................................................................................... 77
1. Issuance of Advisory......................................................................................................................... 77
2. Issuance of DepEd Memorandum and DepEd Order signed by the Secretary ................................ 79
3. Provision of Copies of DepEd Issuances ........................................................................................... 81
L. Records Division ............................................................................................................................... 82
1. Issuance of Requested Documents .................................................................................................. 82
In consideration of clients unable to make walk-in requests, issuance of scan copy documents that
originated from the Central Office and are in custody of the Records Division may be requested
via the following channels: .............................................................................................................. 83
• Google Form..................................................................................................................................... 83
• Email ................................................................................................................................................. 83
3. Issuance of Requested Documents – walk-in .................................................................................. 85
4. Issuance of Requested Documents – online .................................................................................... 86
Central Office Internal Services............................................................................................................. 88
A. Accounting Division .......................................................................................................................... 89
1. Processing of Disbursement Vouchers – Big-Ticket Goods (Supplies,Materials, Equipment and
Motor Vehicles) ................................................................................................................................ 89
2. Processing of Disbursement Vouchers – Consultancy ..................................................................... 99
3. Processing of Disbursement Vouchers - Infrastructure ................................................................. 108
4. Processing of Disbursement Vouchers – General Support Services (Janitorial, Security,
Maintenance, Garbage Collection and Disposal, andsimilar services) .......................................... 118
5. Processing of Disbursement Vouchers – Rental Contract ............................................................. 130
6. Processing of Disbursement Vouchers – Repairs and Maintenance ofEquipment and Motor
Vehicles .......................................................................................................................................... 141
7. Processing of Disbursement Vouchers – Board and Lodging ........................................................ 152
8. Processing of Disbursement Vouchers – Supplies, Materials & Equipment(Non-Big-Tickets) ..... 160
9. Processing of Disbursement Vouchers – Meals ............................................................................. 172
10. Processing of Disbursement Vouchers – Training .................................................................... 182
11. Processing of Disbursement Vouchers – Honorarium.............................................................. 193
12. Processing of Disbursement Vouchers – Cash Advance for Activities...................................... 197
13. Processing of Disbursement Vouchers – Cash Advance for Salaries,Wages, Allowance, and
Other Similar Expenses .................................................................................................................. 200
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14. Processing of Disbursement Vouchers – Foreign Travel .......................................................... 203
15. Processing of Disbursement Vouchers – Local Travel .............................................................. 209
16. Processing of Disbursement Vouchers – Salaries for Regular Employees................................ 213
17. Processing of Disbursement Vouchers - Salaries for Contract of Service ................................ 218
18. Processing of Disbursement Vouchers – Petty Cash Fund ....................................................... 221
19. Processing of Disbursement Vouchers – Gasoline Expenses ................................................... 225
20. Processing of Disbursement Vouchers – Allowances and Other Forms ofCompensation....... 228
21. Processing of Disbursement Vouchers – Terminal Leave ......................................................... 234
22. Processing of Disbursement Vouchers – Collective Negotiation Agreement(CNA) Incentives 238
23. Processing of Disbursement Vouchers – Special Counsel Allowance ...................................... 241
24. Processing of Disbursement Vouchers – Financial Assistance ................................................. 244
25. Processing of Disbursement Vouchers – Fund Transfers ......................................................... 247
26. Processing of Disbursement Vouchers – Utilities ..................................................................... 250
27. Processing of Disbursement Vouchers – Communication Mobile ........................................... 253
28. Processing of Disbursement Vouchers – Overtime .................................................................. 256
29. Processing of Disbursement Vouchers – Extraordinary and MiscellaneousExpenses ............. 259
30. Processing of Disbursement Vouchers – Registration Fees ..................................................... 262
31. Processing of Disbursement Vouchers – Remittances ............................................................. 265
32. Processing of Disbursement Vouchers – Plane Fare (DBM Procurement) ............................... 268
33. Processing of Disbursement Vouchers – Advertising ............................................................... 271
34. Processing of Disbursement Vouchers – Subscription Newspaper .......................................... 275
35. Application for Provident Fund Loan ........................................................................................ 278
36. Processing of Liquidation Report - Petty Cash Fund (PCF) ....................................................... 281
37. Processing of Liquidation Report – Training and Activities ...................................................... 285
38. Processing of Liquidation Report – Foreign Travel ................................................................... 288
39. Processing of Liquidation Report – Local Travel ....................................................................... 292
40. Processing of Liquidation Report – Payroll Fund for Salaries, Wages,Allowances and Other
Similar Expenses............................................................................................................................. 295
41. Pre-Audit of Budget Estimates.................................................................................................. 297
42. Pre-Audit of Various Authorities............................................................................................... 299
43. Request for Application, Renewal and Cancellation of Bond ................................................... 300
44. Request for Approval of the Contracts of Various Projects/ Transactions............................... 302
45. Issuance of GSIS and Pag-IBIG Certificate of Remittances ....................................................... 304
46. Application for Certification of Remittances ............................................................................ 306
47. Request for BIR Form 2306 and 2307 ....................................................................................... 308
48. Request for Photocopy of Supporting Documents from Paid and FiledTransactions ............. 309
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49. Application for Agency Code/Activation of Organization Code ............................................... 311
B. Budget Division .............................................................................................................................. 314
1. Processing of Request for Obligation of Allotment ....................................................................... 314
2. Preparation/Issuance of Sub-Allotment Release Order (Sub-ARO) ............................................... 316
3. Certification of Availability of Allotment........................................................................................ 317
C. Bureau of Curriculum Development - Special Curricular Programs Division ................................. 319
1. Application for Special Program in Foreign Language .................................................................... 319
D. Bureau of Human Resource and Organizational Development – Personnel Division ................... 320
1.1 Issuance of Foreign Official Travel Authority ................................................................................ 320
1.2 Issuance of Foreign Personal Travel Authority ............................................................................. 324
2. Issuance of Certificate of Employment and Service Record ........................................................... 327
3. Order of Transfer and Reassignment ............................................................................................. 328
4. Application for Leave ..................................................................................................................... 329
5. Application for Retirement ............................................................................................................ 330
6. Processing of Terminal Leave Benefits........................................................................................... 331
E. Employee Accounts Management Division (EAMD) ...................................................................... 332
1. Provident Fund Loan Application ................................................................................................... 332
2. Provident Fund Online Loan Application ....................................................................................... 337
F. Information and Communications Technology Service – SolutionsDevelopment Division .......... 343
1. Google Workspace and Microsoft 365 User Account Issuance andManagement (in Office
Application) .................................................................................................................................... 343
2. Google Workspace and Microsoft 365 User Account Issuance andManagement (via Email) ...... 344
3. Official DepEd Website Modification or Addition of Section......................................................... 345
4. Migration of an Existing Website to the Official DepEd Domain ................................................... 346
G. Information and Communications Technology Service – User SupportDivision ........................... 347
1. Processing of Enterprise Human Resource Information System (EHRIS)requests – walk-in ........ 347
2. Processing of Enterprise Human Resource Information System (EHRIS)requests – email ........... 348
3. Processing of Learner Information System requests from end-users ........................................... 349
4. Virtual Events Assistance Service ................................................................................................... 351
H. Legal Service ................................................................................................................................... 352
2. Request for an Update on the Status of a Case in the Central Office............................................ 354
3. Request for Legal Opinion .............................................................................................................. 355
4. Review of Memorandum of Agreement/Understanding, ProcurementContracts, and Ordinary
Contracts ........................................................................................................................................ 356
I. Office of the Secretary ................................................................................................................... 357
1. Internal Document Service............................................................................................................. 357
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J. National Educators Academy of the Philippines - Professional Development Division ................ 358
1. Scholarship Application .................................................................................................................. 358
K. Public Affairs Service – Publications Division ................................................................................. 361
1. Issuance of Office Memorandum, Office Order, Memorandum with LimitedApplication ............ 361
2. Material Production/Binding/Cutting ............................................................................................ 363
Regional Office External Services ........................................................................................................ 364
A. Office of the Regional Director ...................................................................................................... 365
1. Issuance of Foreign Travel Authority ............................................................................................. 365
B. Cash Section ................................................................................................................................... 370
1. Payment of External and Internal Claims ....................................................................................... 370
2. Payment of Obligation ................................................................................................................... 371
C. Curriculum and Learning Management Division ........................................................................... 372
1. Access to LRMDS Portal ................................................................................................................. 372
2. Procedure for the Use of LRMDS Computers ................................................................................ 373
D. Legal Unit ....................................................................................................................................... 374
1. Legal Assistance to Walk-in Clients ................................................................................................ 374
2. Request for Correction of Entries in School Record ...................................................................... 375
E. National Educators Academy of the Philippines – Regional Office ............................................... 376
1. Recognition of Professional Development Programs/Courses ...................................................... 376
F. Personnel Section........................................................................................................................... 378
1. Acceptance of Employment Application (walk-in) ......................................................................... 378
2. Acceptance of Employment Application (Online) .......................................................................... 379
3. Issuance of Certificate of Last Payment (CLP) ................................................................................ 380
G. Policy, Planning and Research Division .......................................................................................... 381
1. Generation of School IDs for New Schools and/or Adding or Updating ofSHS Program Offering
(Public, Private & SUC/LUC) ........................................................................................................... 381
2. Request for Reversion .................................................................................................................... 382
H. Public Affairs Unit........................................................................................................................... 383
1. Public assistance (email) ................................................................................................................ 383
2. Public assistance (Hotline and Walk-in) ......................................................................................... 384
3. Standard Freedom of Information Request through Walk-In Facility and Mail ............................ 385
I. Quality Assurance Division ............................................................................................................. 386
1. Application for the Opening/Additional Offering of SHS Program for Private Schools.................. 386
2. Application for Tuition and Other School Fees (TOSF), No Increase andProposed New Fees of
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Private Schools ............................................................................................................................... 389
3. Issuance of special orders for graduation of private school learners ............................................ 391
I. Records Section .............................................................................................................................. 393
1. Certification, Authentication, Verification (CAV) ........................................................................... 393
2. Issuance of Requested Documents (CTC and Photocopy of Documents) ..................................... 396
3. Issuance of Requested Documents (Non-CTC) .............................................................................. 397
4. Receiving of Communications ........................................................................................................ 398
5. Receiving of Complaint .................................................................................................................. 399
Regional Office Internal Services ........................................................................................................ 400
A. Accounting Section......................................................................................................................... 401
1. Certification as to Availability of Funds.......................................................................................... 401
2. Endorsement of Request for Cash Allocation from SDOs ............................................................... 402
B. Budget Section ............................................................................................................................... 403
1. Disbursement Updating ................................................................................................................. 403
2. Downloading/ Fund Transfers of SAROs received from Central Office toSchools Division Office and
Implementing Units ....................................................................................................................... 404
3. Letter of Acceptance for Downloaded Funds ................................................................................ 406
4. Obligation of Expenditure (Incurrence of Obligation Charged to ApprovedBudget Allocation per
GAARD and Other Budget Laws/Authority) ................................................................................... 407
5. Processing of Budget Utilization Request & Status (BURS) ........................................................... 409
C. Cash Section ................................................................................................................................... 411
1. Handling of Cash Advances ............................................................................................................ 411
D. Human Resource and Development Division ................................................................................ 413
1. Rewards and Recognition .............................................................................................................. 413
E. Legal Unit ....................................................................................................................................... 414
1. Processing of communication received through the Public Assistance Action Center (PAAC) ..... 414
2. Request for Certification as to the Pendency or Non-Pendency of anAdministrative Case ......... 415
F. Personnel Section........................................................................................................................... 416
2. Application for Retirement/Survivorship/Disability Benefit .......................................................... 418
3. Issuance of Certificate for Remittances ......................................................................................... 420
4. Issuance of Certificate of Employment and/or Service Record ..................................................... 421
5. Issuance of Foreign Travel Authority ............................................................................................. 422
5.2.2 Issuance of Foreign Personal Travel Authority .......................................................................... 425
6. Processing of Equivalent Record Form (ERF) ................................................................................. 427
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7. Processing of Study Leave .............................................................................................................. 429
9. Request for Transfer from Another Region ................................................................................... 433
10. Stoppage/Deletion of Deductions in the Payroll (Loans and Insurances) ................................ 434
G. Quality Assurance Division ............................................................................................................. 435
1. Application for Establishment, Merging, Conversion, and Naming/ Renamingof Public Schools and
Separation of Public Schools .......................................................................................................... 435
Schools Division OfficesExternal Services ........................................................................................... 454
SCHOOLS DIVISION OFFICE – EXTERNAL SERVICES ............................................................................. 455
Office of the Schools Division Superintendent ................................................................................... 455
A. Legal Unit ....................................................................................................................................... 455
1. Request for Correction of Entries in School Records ..................................................................... 455
B. Personnel Unit................................................................................................................................ 457
1. Acceptance of Employment Application for Initial Evaluation (TeachingPosition) ....................... 457
2. Acceptance of Employment Application for Initial Evaluation (Non-Teachingand Teaching-Related
Positions both promotion and entry) ............................................................................................ 459
C. Property and Supply ....................................................................................................................... 460
1. Inspection, Acceptance and Distribution of Textbooks, Supplies andEquipment ......................... 460
D. Records Unit ................................................................................................................................... 462
4. Receiving and Releasing of Communication and other Documents .............................................. 467
5. Receiving of Complaints against Non-Teaching Personnel ............................................................ 468
6. Receiving of Complaints against Teaching Personnel (Multi-stageProcessing) ............................ 470
SAMPLE TEMPLATE FOR COMPLAINT ................................................................................................. 473
E. Curriculum Implementation Division ............................................................................................. 476
1. Accessing Available Learning Resources from LRMDS Portal ........................................................ 476
2. Borrowing of Learning Materials from Libraries ............................................................................ 478
3. Alternative Learning System (ALS) Enrollment .............................................................................. 480
F. School Governance and Operation Division - Planning and ResearchSection .............................. 481
1. Request for Basic Education Data (External Stakeholders) ........................................................... 481
G. School Governance and Operation Division - School Management,Monitoring and Evaluation
Section............................................................................................................................................ 483
1. Issuance of Government Permit, Renewal, Recognition of Private Schools.................................. 483
2. Issuance of Special Orders for Graduation of Private School Learners ......................................... 486
3. Application for Senior High School (SHS) Additional Track/Strand................................................ 488
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4. Application of Summer Permit for Private Schools........................................................................ 492
5. Application for No Increase in Tuition Fee..................................................................................... 494
6. Application for Increase in Tuition Fee .......................................................................................... 496
Schools Division OfficeInternal Services ............................................................................................. 498
A. Budget Unit .................................................................................................................................... 499
1. Processing of ORS........................................................................................................................... 499
2. Posting/Updating of Disbursement ............................................................................................... 502
B. Cash Unit ........................................................................................................................................ 503
C. Information and Communications Technology Unit ...................................................................... 505
1. User Account Management for Centrally Managed Systems ........................................................ 505
2. Troubleshooting of ICT Equipment ................................................................................................ 507
3. Uploading of Publications .............................................................................................................. 509
D. Legal Unit ....................................................................................................................................... 510
1. Issuance of Certificate of No Pending Case ................................................................................... 510
E. Personnel Unit................................................................................................................................ 511
1. Application for ERF (Equivalent Record Form)............................................................................... 511
4. Foreign Travel Authority Request on Official Time or Official Business ........................................ 518
5. Issuance of Certificate of Employment .......................................................................................... 520
6. Issuance of Service Record ............................................................................................................. 521
7. Loan Approval and Verification..................................................................................................... 522
8. Processing of Appointment (Original, Reemployment, Reappointment,Promotion and Transfer)
523
10. Request for Correction of Name and Change of Status ........................................................... 528
F. Property and Supply Unit ............................................................................................................... 529
1. Requisition and Issuance of Supplies ............................................................................................. 529
2. Property and Equipment Clearance Signing .................................................................................. 530
G. Curriculum Implementation Division ............................................................................................. 531
1. Program Work Flow of Submission of Contextualized Learning Resources .................................. 531
2. Quality Assurance of Supplementary Learning Resource .............................................................. 534
C. Schools Governance and Operations Division - Planning and ResearchSection ............................ 536
1. Request for Basic Education Data (Internal Stakeholder).............................................................. 536
20
2. Request for Data for EBEIS/LIS/NAT and Performance Indicators................................................. 537
Schools Division OfficesExternal Services ........................................................................................... 538
H. Legal Unit ....................................................................................................................................... 539
1. Request for Correction of Entries in School Records ..................................................................... 539
I. Personnel Unit................................................................................................................................ 541
1. Acceptance of Employment Application for Initial Evaluation (TeachingPosition) ....................... 541
2. Acceptance of Employment Application for Initial Evaluation (Non-Teachingand Teaching-Related
Positions both promotion and entry) ............................................................................................ 543
J. Property and Supply ....................................................................................................................... 545
1. Inspection, Acceptance and Distribution of Textbooks, Supplies andEquipment ......................... 545
K. Records Unit ................................................................................................................................... 547
4. Receiving and Releasing of Communication and other Documents .............................................. 552
5. Receiving of Complaints against Non-Teaching Personnel ............................................................ 553
6. Receiving of Complaints against Teaching Personnel (Multi-stageProcessing) ............................ 555
SAMPLE TEMPLATE FOR COMPLAINT ................................................................................................. 558
L. Curriculum Implementation Division ............................................................................................. 561
1. Accessing Available Learning Resources from LRMDS Portal ........................................................ 561
2. Borrowing of Learning Materials from Libraries ............................................................................ 563
3. Alternative Learning System (ALS) Enrollment .............................................................................. 565
M. School Governance and Operation Division - Planning and ResearchSection .............................. 566
1. Request for Basic Education Data (External Stakeholders) ........................................................... 566
N. School Governance and Operation Division - School Management,Monitoring and Evaluation
Section............................................................................................................................................ 568
1. Issuance of Government Permit, Renewal, Recognition of Private Schools.................................. 568
2. Issuance of Special Orders for Graduation of Private School Learners ......................................... 571
3. Application for Senior High School (SHS) Additional Track/Strand................................................ 573
4. Application of Summer Permit for Private Schools........................................................................ 577
5. Application for No Increase in Tuition Fee..................................................................................... 579
6. Application for Increase in Tuition Fee .......................................................................................... 581
Schools Division OfficeInternal Services ............................................................................................. 583
21
H. Budget Unit .................................................................................................................................... 589
1. Processing of ORS........................................................................................................................... 589
2. Posting/Updating of Disbursement ............................................................................................... 592
I. Cash Unit ........................................................................................................................................ 593
J. Information and Communications Technology Unit ...................................................................... 595
1. User Account Management for Centrally Managed Systems ........................................................ 595
2. Troubleshooting of ICT Equipment ................................................................................................ 598
3. Uploading of Publications .............................................................................................................. 599
K. Legal Unit ....................................................................................................................................... 600
1. Issuance of Certificate of No Pending Case ................................................................................... 600
L. Personnel Unit................................................................................................................................ 601
1. Application for ERF (Equivalent Record Form)............................................................................... 601
4. Issuance of Certificate of Employment .......................................................................................... 607
5. Issuance of Service Record ............................................................................................................. 608
6. Loan Approval and Verification..................................................................................................... 609
7. Processing of Appointment (Original, Reemployment, Reappointment,Promotion and Transfer)
610
9. Request for Correction of Name and Change of Status ................................................................. 615
M. Property and Supply Unit ............................................................................................................... 616
1. Requisition and Issuance of Supplies ............................................................................................. 616
2. Property and Equipment Clearance Signing .................................................................................. 617
N. Curriculum Implementation Division ............................................................................................. 618
1. Program Work Flow of Submission of Contextualized Learning Resources .................................. 618
2. Quality Assurance of Supplementary Learning Resource .............................................................. 621
C. Schools Governance and Operations Division - Planning and ResearchSection ............................ 623
3. Request for Basic Education Data (Internal Stakeholder).............................................................. 623
4. Request for Data for EBEIS/LIS/NAT and Performance Indicators................................................. 624
Schools External Services .................................................................................................................... 625
1. Acceptance of Employment Application for Teacher I Position (walk-in) ..................................... 626
2. Acceptance of Employment Application for Teacher I Position (online) ....................................... 628
3. Borrowing of Learning Materials from the School Library/Learning ResourceCenter .................. 630
22
4. Distribution of Printed Self-Learning Modules in Distance Learning Modality ............................. 631
5. Enrollment (walk-in) ....................................................................................................................... 633
6. Enrollment (Online) ........................................................................................................................ 636
7. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy (walk-in).......... 639
8. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy (Online)........... 640
9. Issuance of School Clearance for different purposes .................................................................... 641
10. Issuance of School Forms, Certifications, and other School PermanentRecords ..................... 643
11. Public Assistance (walk-in/phone call) ..................................................................................... 645
12. Public Assistance (email/social media) ..................................................................................... 646
13. Receiving and Releasing of Communications and other documents ....................................... 647
14. Reservation Process for the use of school facilities ................................................................. 648
15. Request for Personnel Records for Teaching/Non-Teaching Personnel .................................. 649
Schools Internal Services..................................................................................................................... 652
1. Issuance of Special Order for Service Credits and Certification ofCompensatory Time Credits ... 653
2. Laboratory and School Inventory ................................................................................................... 655
3. School Learning and Development ................................................................................................ 656
IX. Feedback and Complaints .............................................................................................................. 657
A. Central Office ................................................................................................................................. 659
B. Regional Offices ............................................................................................................................. 666
C. Schools Division Offices ................................................................................................................. 667
23
Central Office
External Services
24
A. Bureau of Education Assessment – Education Assessment Division (BEA-EAD)
1. Philippine Educational Placement Test (PEPT)
DepEd Order No. 55, s. 2016 entitled Policy Guidelines on the National Assessment of
Student Learning for the K to 12 Basic Education Program, stated that DepEd, through the
Bureau of Education Assessment (BEA), shall conduct the Philippine Education Placement
Test (PEPT). The test is a nationally administered assessment for learners in special
circumstances. The result of this assessment will allow these learners to: a) access or
resume schooling and/or b) obtain certification of completion by grade level in the DepEd
formal system. Specifically, it aims to fulfill the following purposes:
• To establish that students have met learning standards for specific grade levels
• To determine the appropriate grade level of learners in special circumstances in the
formal school system
• To assess competencies in academic areas gained through informal and nonformal
means for entry or reentry into formal school
• To assess competencies in academic areas for entry or reentry to formal schools
The test must not be used for grade-level acceleration but for the purposes only.
To avail of the PEPT, learners may register either (1.1) Onsite via a physical visit to the BEA
at the DepEd Central Office (CO) or (1.2) Online via a Google link. The PEPT is administered
either Onsite at the DepEd CO or (1.3) through a Computer-Based (CB) Test – (examinee
shall take the test online via Live Remote Proctoring).
1.1 PEPT Onsite Registration
This process shows the end-to-end process for the PEPT from registration to taking the exam and
claiming the Certificate of Rating at the DepEd Central Office. A separate process for the Computer-
Based PEPT can be found on item 1.3.
Office or Bureau of Education Assessment–Education Assessment

Division: Division (BEA-EAD)
Classification: Complex
Type of G2C - Government to Citizen
Transaction:
Who may avail: a. Learners from schools without a government permit
b. Learners from non-formal and informal education
programs
c. Learners who have incomplete or no record of formal
schooling
d. Learners with back subjects
e. Learners who need grade level standards assessment
f. Learners who are overage for their grade levels
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
25
For new applicants:
a. Original and one (1) photocopy of - School last attended
the permanent school record (e.g.,
SF10/Form 137) signed by the
School Principal/Registrar/School
Administrator; certificate of
attendance in intervention
programs, or any proof of
schooling (if applicable)
b. Original and one (1) photocopy of - Philippine Statistics Authority
the birth certificate duly (formerly National Statistics Office) or
authenticated and issued by the Local Civil Registrar
PSA or by Local Civil Registrar
c. Two (2) pieces Identical and
recently taken 1x1 colored ID
pictures with name tags - Examinee
d. One (1) copy Accomplished PEPT - BEA Registration Room (Rm 210,
Registration Form Bonifacio Bldg.)
e. Registration fee - Examinee
For retakers and PEPT passers only:
a. Copy of Certificate of Ratings - Examinee, claimed from BEA prior to
registration for PEPT
b. Two (2) pieces Identical and - Examinee
recently taken 1x1 colored ID
pictures with name tags
c. One (1) copy Accomplished - BEA Registration Room (Rm 210,
PEPT Registration Form Bonifacio Bldg.)
d. Registration Fee - Examinee
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TIME RESPONSIBLE
BE PAID
1. Submit the 1.1 Evaluate the None 15 minutes Education
complete validity and Program
requirements authenticity of Specialist
to BEA–EAD the documents (EPS) II
Registration
Room at the
Bonifacio Bldg,
Rm 210,
DepEd
Complex,
Pasig City
2. Fill out the 2.1 Issue the None 5 minutes EPS II
registration Registration
form Form and
order of
payment for
registration fee
3. Pay the 3.1 Cash Php200 10 minutes Cashier
registration fee Division to Registration
at the Cash Issue Official Fee
(DepEd Order
26
Division, receipt (OR) No. 56, s. 2022)
Ground Floor, upon
Alonzo Bldg. payment
4. Submit the 4.1 Check the None 10 minutes EPS II
accomplished entries and
Registration write the last
Form and level
present OR to completed
Registration and schedule
Room of examination
5. Examination 5.1 Orient the None Maximum of EPS II
Proper examinee 8 hours per
5.2 Distribute, day: Time
Onsite retrieve and allotment
Examination inspect the depends on
at the BEA Answer Sheet the age and
Testing Room, and Test grade
DepEd Central Booklet level/s to
Office: 5.3 Detach the take.
examinee stub
Take the and give to Below is the
Exam, Submit the examinee link for
the Answer 5.4 Submit the reference:
Sheet and Test Answer Sheet https://bit.l
Booklet, and to the y/DepEdPE
get the Processing PT
examination Unit
stub (stub to
be presented
in claiming test *The
result) duration of
the test is
Or the same
for onsite
Computer- and
Based (refer to computer-
1.3 for the based
process) 5.5.Process the None 5 days EPS II
results
6. Present the 6.1 Verify and None 15 mins EPS
exam stub release the
and claim the COR
Certificate of
Rating (COR)
Total PHP 200.00 6 days, 55 minutes
27
1.2 PEPT Online Registration
This process shows the end-to-end process for the PEPT from online registration to taking the exam
onsite and claiming the Certificate of Rating at the DepEd Central Office. A separate process for the
Computer-Based PEPT can be found on item 1.3.
Office or Division: Bureau of Education Assessment–Education Assessment

Division (BEA-EAD)
Type of Government to Citizen
Transaction:
a. Learners from schools without a government permit
Who may avail: b. Learners from non-formal and informal education
programs
c. Learners who have incomplete or no record of formal
schooling
d. Learners with back subjects
e. Learners who need grade level standards assessment
f. Learners who are overage for their grade levels
PEPT applicants who intends to submit their
application online must prepare a scanned copy of
the following documentary requirements:
For new applicants:
a. Original copy of the permanent school record - School last attended

(e.g., SF10/Form 137) signed by the School
Principal/Registrar/School Administrator;
certificate of attendance in intervention programs,
or any proof of schooling (if applicable)
b. Original copy of the birth certificate duly - PSA (formerly NSO) or
authenticated and issued by the PSA or by Local Local Civil Registrar
Civil Registrar
c. Identical and recently taken 1x1 colored ID - Examinee
pictures with name tags
d. Proof of Payment of registration fee - Examinee
e. Accomplished PEPT Registration Form - BEA Registration
Room (Rm 210,
Bonifacio Bldg.)
Note: PEPT applicants should bring the original hard
copy of the documents on the day of exam.
For retakers and PEPT passers only:

a. Copy of Certificate of Ratings - Examinee, claimed
from BEA prior to
registration for PEPT
b. Identical and recently taken 1x1 colored ID
pictures with name tags (two pieces for walk-in - Examinee
registrants)
- Google link
28
c. Accomplished online PEPT Registration For (Downloadable)
- Examinee
d. Proof of Payment of registration fee
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTION BE PAID
1. Download and 1.1 Receive the None 1 hour Education
completely fill registration Program
out form. Specialist
PEPT 1.2 Check and (EPS) II
Registration print the
Form at entries on
http://bit.ly/PEP the
TForm; registration
form
upload the received
complete online
scanned 1.3 Evaluate the
documentary documents
requirements by 1.4 Email the
filling out the payment
online form details for
through the eligible
http://bit.ly/PEP applicant
TOnlineReg and and
disapproval
wait for an email notice for the
from BEA about ineligible
the payment applicant
details and
eligibility to take
the exam
2. Settle a non- 2.1 Receive the Php200 5 mins EPS II
refundable payment Registration
payment through through a Fee
a door-to-door door-to-door (DepEd
money money Order No.
remittance remittance 56, s. 2022)
system (e.g., system
LBC Peso Pak,
LBC Prepaid
Pouch, JRS
Prepaid Pouch,
or any preferred
courier services)
and email the
proof of payment
to BEA
3. Wait for an email 3.1 Email the None 15 mins EPS II
regarding the schedule of
schedule of examination
exam
29
4. Examination 4.1 Orient the None Maximum EPS II
Proper Examinee of 8 hours
4.2 Distribute, per day:
Onsite retrieve and Time
Examination at inspect the allotment
the BEA Testing Answer depends
Room, DepEd Sheet on the age
Central Office: and Test and grade
Take the Exam, Booklet level/s to
Submit the 4.3 Detach the take.
Answer Sheet examinee Below is
and Test Booklet, stub and the link for
and get the give to the reference:
examination stub examinee https://bit.
(to be presented 4.4 Submit the ly/DepEdP
in claiming test Answer EPT
result) Sheet
to the *The
Or Processing duration of
Unit the test is
Computer- the same
Based (refer to for onsite
item 1.3 for the and
process) computer-
based
4.5 Process the None 5 days EPS II
results
5. Present the exam 5.1 Verify and None 15 mins EPS II

stub and claim release the
the Certificate of COR
Rating (COR)
Total Php200 6 days, 1hr., 35 minutes
30
1.3 Computer-Based Test
The CB-PEPT is an online or internet-dependent platform. It shall be administered

by BEA via live remote proctoring. The test is taken by the client in their location
provided that all requirements are met (refer to the checklist below).
Office or Division: Bureau of Education Assessment–Education

Assessment Division (BEA-EAD)
Type of Transaction: G2C – Government to Citizen
Who may avail: The CB–PEPT is only offered by BEA–EAD to the

following clients:
a. Clients aged 6 to 9 years old who reside outside
Metro Manila, Bulacan, Cavite, Laguna, and Rizal;
b. Clients with a current medical condition (supported
by a medical certificate) who are not capable to take
the exam onsite; and
c. Clients with exceptional cases.
Aside from the documents required during
onsite/online registration, PEPT applicants who are
qualified to take the CB–PEPT must have the
following requirements:
1. Laptop/Desktop Computer with working camera &
microphone - Examinee
2. Stable Internet Connection
3. Safe Exam Browser http://bit.ly/SEBPEPT
4. Notice of Examination (provided by BEA–EAD via
email) - BEA
System Requirements:
- Windows 8/10
- At least 2 GB Ram
- At least 30 GB Hard Disk
Note: BEA will send a reminder and guidelines prior
to the schedule of exam via email.
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE
PAID
1. Download and 1.1. Send the None 15 mins Education
install the Safe Notice of Program
Exam Browser Examination Specialist
(SEB) Installer and with meeting (EPS) II
SebClientSettings link and
from guidelines on
thttp://bit.ly/SEBP the CB-PEPT
EPT prior to
examination day
31
2. On the day of 2.1. Conduct an None Maximum EPS II
exam, click the orientation to of 8 hours
meeting link, the examinee per day:
attend the 2.2. Administer the Time
orientation, and test via live allotment
take the test remote depends
proctoring on the age
2.3. Generate the and grade
test results level/s to
from online take.
platform and Below is
submit to the link for
processing reference:
unit https://bit.
ly/DepEdP
EPT
*The
duration of
the test is
the same
for onsite
and
computer-
based
2.4. Process the None 5 days EPS II
result
3. Present the exam 3.1 Verify and None 15 mins EPS II
stub and claim the release the
Certificate of COR
Rating (COR)
Total None 6 days, 30 minutes
32
2. Verification and Re-issuance of Certificate of Rating (COR) via Online Platform
This is an online platform for verifying test results of an individual or learner after taking an
examination at the DepEd-Division Testing Center or DepEd-BEA Office and wishes to be re-
issued with the following Certificate of Rating (COR) and/or Certification of Authentication &
Verification (CAV):
a. Philippine Educational Placement Test (PEPT)

b. Accreditation and Equivalency (A&E) Test
c. National Career Assessment Examination (NCAE)
d. Qualifying Examination in Arabic Language and Islamic Studies (QEALIS)
e. Educational Management Test (EMT)
Office or Division: Bureau of Education Assessment – Education

AssessmentDivision
Type of G2C – Government to Citizen
Transaction:
Individuals / learners who were takers of any of the national
Who may avail: assessments and requests to secure another copy of their
certificates of ratings (COR) or those who wish to verify test
results.
1. Personal information Individual/ Learner
2. Date and venue where the test was
taken.
3. Payment: Php50 for the issuance of Door-to-door money remittance provider
COR: Php50 for CAV, Php150 for the
shipping fee (price may vary depending
on the location of the receiver)
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTION RESPONSI
BE PAID ING TIME
BLE
1. Fill out the online 1.1 Verify the None 15 minutes Education
request form records Program
completely using the of the client Specialist II
following link: 1.2 Send
acknowledgment
https://bit.ly/DepEdVerif email that contains
ication request reference
number and
payment details
2. Settle a non- 2.1 Receive the Php50 for 5 minutes Cash
refundable payment thru payment through a Copy of COR Officer/s
door-to-door money door-to-door and/or CAV
remittance system (e.g. money remittance and Php150
LBC Peso Pak/ Prepaid system for the
Pouch, JRS Prepaid 2.2 Acknowledge the shipping
Pouch, or any preferred payment via email fee
courier services).
33
3. Wait for an email 3.1 Process / None 5 days Education
about the availability generate the Program
of the COR and/or COR and/or CAV. Specialist II
CAV 3.2 Print the COR Signatories:
and/or CAV and - Chief
wait for the initials - Director IV
and signatories
4. Clients who opt to 4.1 Releasing of COR None 10 minutes Education
pick up the document and/or CAV Program
must visit the BEA 4.2 Send the COR *Shipping time is Specialist II
not
Verification Office. and/or CAV to included in the
They should bring a mailing address processing time:
valid ID (or an through the courier Within NCR – 3
days
authorization letter 4.3 Send the shipping Luzon area – 5
from the examinee), details or proof of days
Visayas &
exam stub or a delivery to the Mindanao
printed copy of their client via email area – 7 days
acknowledgement
email from BEA.
Clients who opt to
receive the
documents via
delivery must wait for
their COR/ and/or
CAV. They may track
the delivery thru the
link provided by BEA.
Total: PHP50 5 days, 30 minutes
and
PHP150
shipping
fee
34
B. Cash Division
1. Payment of Obligation through Cash Advance (including Petty Cash)

Cash advances are drawn where payment of obligations through cash is necessary for
the programs, projects and activities of the different offices/services/bureaus. This
includes the petty cash which is used for the day to day operations of the concerned
office. The grant of cash advances is based on the general accounting rules and
regulations.
Office or
Cash Division
Division:
Classification: Simple
Type of G2C – Government to Client
Transaction: G2G – Government to Government
Who may avail: All DepEd employees

• Approved Authority to Cash
Advance – Original copy
• Approved Activity Request (AR) / Authority • Proponent office/bureau/service
To Conduct Activity (ATC)with supporting • Accounting Division.
documents (i.e. budget estimates, program
of activities, list of participants, activity
proposal)
• Statement of Unliquidated Cash Advance
(SUCA) – Original copy
FEES
CLIENT STEPS AGENCY ACTION TO BE PROCESSIN PERSON
GTIME RESPONSIBLE
PAID
1. Request RDO 1.1 Assign RDO, None 15 Proponent
for cash recommend minutes Office
advance to be approval of
drawn request
2. Prepare ORS and 2.1. Receive andrecord None 5 Proponent
DVwith processed ORS minutes office
supporting and DV
documents – 2.2. Determine type of None 5 Division
approved fund and issue minutes Chief
authority to corresponding
cash advance; check
authority to
conduct 2.3. Control check None 10 Cash
activity; budget minutes
number, prepare personnel
estimates, for
and encode in the
processing of
Budget and database system
Accounting and print check
and ACIC
35
Divisions 2.4 Review accuracy None 10 Division
of data on check minutes Chief
and ACIC based
on processed DV
and sign/initial
2.5 Record and None 10 Cash

transmit check minutes personne;
and ACIC to
authorized
signatories
2.6 Sign check and ACIC None 2 days Authorized
signatories
2.7 Return signed None 10 Staff of
check and ACIC minutes authorized
signatories
2.8 Receive and check if None 20 minutes Cash
all documents were personnel
duly signed and
record accordingly
Create and approve

for clearing check
payment thru eMDS Cash /
Division Chief
2.9. Encash checkand None 30 minutes Cash
review budget personnel
estimate assigned as
disbursing
officer
3. Receive 3.1 Review and check None 30 minutes Cash
payment in completeness and personnel
cash and sign sufficiency of assigned as
disbursement supporting disbursing
voucher, documents and officer
payroll, RER, disburse payment
whichever is accordingly
applicable, and
issues OR when
Prepare and
necessary
segregate cash for
each payee in case 1 hour
of payroll account
Total None 2 days, 2 hours and 55
minutes
36
2. Payment of Obligation through Checks or LDDAP-ADA
Payment of obligations of the Central Office are paid either through checks or Listof Due
and Demandable Accounts Payable – Advice to Debit Account (LDDAP- ADA). The Advice
of Checks Issued and Cancelled (ACIC) are forwarded to the bank to confirm the validity
of the checks and to credit the payment to the payee’s account in the case of LDDAP-
ADA..
Office or
Cash Division
Division:
Type of G2C – Government to Client
Who may All internal and external clients
avail:
• Processed Disbursement Vouchers /
• Accounting Division
LDDAP-ADA
• Concerned office/bureau/service
• Supporting Documentary
Requirements
PERSON
CLIENT FEES TO PROCESSI
AGENCY ACTION RESPONSI
STEPS BE PAID NG TIME
BLE
1.1. Receives and
records
processed DV None 5 minutes Cash
and LDDAP- ADA
personnel
duly signed by
Chief
Accountant
IN CASE OF CHECK PAYMENT
1.2. Determines type
of fund and
Division
issues the None 5 minutes
Chief
corresponding
check
1.3. Controls check
and advice
number,
prepares and None 10 minutes Cash
encodes in the
Personnel
database
system and
prints check
and ACIC
1.4. Reviews
accuracy of Division
None 10 minutes
data on check Chief
and ACIC
37
based on the
processed DV
and
signs/initials
IN CASE OF LDDAP-ADA
1.5. Imports from
the database
system to
generate the
hash totals in
the FINDES
None 15 minutes Cash
(online LBP
Personnel
system);
controls and
assigns check
number and
prepares
WINACIC
1.6. Reviews hash
totals,
WINACIC, Division
based on the Chief
None 10 minutes
processed
LDDAP-ADA
and signs
initials
FOR BOTH CHECK AND LDDAP-ADA
1.7. Records and
transmits
check and
ACIC or Cash
LDDAP-ADA personnel
None 10 minutes
with the
necessary
documents to
authorized
signatories
1.8. Authorized 1- 2 days
signatories sign
check andACIC Authorized
or LDDAP-ADA signatories
None
with necessary
supporting
documents
38
1.9. Returns signed
check and ACIC Staff of
or LDDAP-ADA None 10 minutes authorized
with the signatories
necessary
documents to
the CD
1.10. Receives and
checks if all
documents were Cash
duly signed and personnel
records
accordingly
In case of Cash
LDDAP-ADA, personnel
photocopies,
segregates and
prepares for None 20 minutes
submission to
Cash personnel
AGDB;
/Division Chief
In case of check,
createsand
approves for
clearing check
payments thru
eMDS
1.11. Informs
payee of availability of 5 minutes Cash personnel
check for release None
2. Proceeds to 2.1. Checks ID of

CD and claimant andreceives
presents the documents
necessary submitted to claim
documents check Cash personnel
to claim the
None 10 minutes
check (ID,
authority to
claim, OR in
case of
external
creditors)
39
3. Signs the 3.1. Checks
check signature
Cash
releasing against the ID None 5 minutes
personnel
logbook and presented
DV
4. Receives 4.1. Releases None 5 minutes Cash
check and check Personnel
validates
correctnes
sof data
(name of
payee and
amount)
TOT 2 days, 1 hour and 35
AL minutes
Receipt of official receipt (or) for payments thru LDDAP-ADA - external
5. Proceeds to 5.1. Searches

CD and database for
informs the LDDAP-ADA
CD staff of number and
details of locates among None 15 minutes Cash
payment the files
personnel
credited to submitted to
their the bank the
account LDDAP-ADA
(date and involved in the
amount) transactio
n
6. Issues ORfor 6.1. Attaches the OR
the payment to the DV and
received advises the
thru LDDAP- client to
ADA proceed to None 10 minutes Cash personnel
Accounting
Division for
issuance of tax
certificate,
when
applicable
40
Inquiry on status of payment of obligation – internal and external
7. Client 7.1. Searches the
inquires on Cash Receipts
status of and
payment Disbursement
thru check Database
or LDDAP- System and
ADA, thru informs the
personal client of search
Cash
follow up, result and/or None 10 minutes
personnel
text furnishes copy
message, of LDDAP- ADA,
landline call, DV, when
Viber, requested
Messenger,
email,
Workplace/
Workchat
41
C. Education Facilities Division
1. Evaluation of New Technology/Construction Materials for School Buildings

The Education Facilities Division receives unsolicited proposals from contractors/
manufacturers/fabricators introducing the use of new technology or construction materials
in the design and construction of school buildings. The proposals are evaluated by EFD
technical personnel to determine its viability in the design and construction of school
buildings prior to the approval of the Undersecretary forAdministration.
Office or Division: Administrative Service - Education Facilities Division

Classification: Highly Technical
Type of G2B – Government to Business
Transaction:
Contractors/Manufacturers/Fabricators offering new technologyin
Who may avail: the construction of school buildings
• Letter request for evaluation of new
technology/construction material
• Complete technical description of product offered
• Sample of product being offered Contractor
• Advantages of product being offered
• Certificate of Registration with the Bureau of
Research and Standard (BRS) of the Departmentof
Public works and Highways (DPWH)
FEES PERSON
PROCESSI
CLIENT STEPS AGENCY ACTION TO BE RESPONSIBL
NG TIME
PAID E
1. Submission of 1.1. Receive and None 5 minutes Receiving
Letter request for check the personnel of
evaluation with completeness EFD
supporting of documents
documents
2. Request 2.1. Conduct None 4 days Engineer/Archi
evaluation of evaluation of tect and Chief
technical technical of EFD
specifications of specifications
new technology/ (with product
construction demonstration)
materials
3. Request 3.1. Evaluation of None 1 day Chief and
evaluation of mock-up Engineer/ Archi
mock-up (if tect
presented)
Total: 5 days, 5 minutes
42
2. Project Design of DepEd School Building Programs and Projects
The actual design of the school building projects in conformity with the National Building
Code, Bureau of Fire and Protection, Mining and Geosciences Bureau, and the DepEd
School Building Projects standards. The EFD-Project Design Unit (PDU) reviews and
evaluates the Program of Works (POWs) submitted by field engineers/architects, and
the joint validation of DepEd engineers with the DPWH engineers.
Office or Division: Education Facilities Division – Project Design Unit

Type of Transaction: G2G – Government to Government
Division Engineers/Architects
Who may avail: DPWH Engineers
1. Program of Works (POWs) • Office of the Undersecretary
2. Soil Exploration Certificates for Administration
3. Building Permits • Education Facilities Division
4. Bureau of Fire Permits • DepEd Regional Offices
5. Land Titles (TCT), Usufruct Agreement • Schools Division Offices
6. Materials Price data • Local Government Units
7. Architectural plans • Bureau of Fire and Protection
8. Site Development plans
FEE
PERSON
AGENCY S TO PROCESSIN
CLIENT STEPS RESPONSI
ACTION BE G TIME
BLE
PAID
1. Request to check, review 1.1. Evaluation None 10 minutes Technical Staff
and evaluate Program of (per Program of EFD-PDU
Works (POW) of school of Works)
buildings damaged by
recent typhoons, regular
school buildings,
Electrification Programs,
Gabaldon Restoration
Program, repair of
Schools Division Offices,
GroupHandwashing
Facilities, School Clinics
and other
related DepEd
infrastructure projects.
2
EFD follows other laws prescribed by other implementing agencies for design and building of constructions, thus the officeexceeds to the
prescribe processing time of ARTA
43
2. Request to review, 2.1. Consolidation None 15 minutes Technical
update and manage (per Division) Staff of EFD-
cost of construction PDU
material price/data ona
quarterly basis
3. Request standardization 3.1. Preparation None 3 days Technical
on the preparation of of standard Staff of EFD-
Programof Works (POW) template for PDU
POW
4. Request for the 4.1. Drafting None 30 days Technical
preparation of complete Staff of EFD-
working drawings PDU
consisting of
architectural, structural,
electrical, sanitary and
plumbing,mechanical
and electronics (if
needed) designs for the
construction of Schools
Division OfficeBuildings,
School Buildings, Group
Handwashing Facilities,
Gabaldon School
Buildings, Last Mile
School Building Facilities
and other related DepEd
infrastructure projects.
5. Request for the 5.1. Preparation None 5 days Technical

preparation of Terms of of Staff of EFD-
Reference, budgetary procurement PDU
estimates, conduct documents
market survey, (including
coordination toDepEd conduct of
and PS-DBM Bids and market
Awards Committees and survey)
to attend procurement
conferences and
meetings for EFD
projects under
procurement.
44
6. Request to provide 6.1. Coordination None 1 day Technical
technical assistance to and Staff of EFD-
Service evaluation PDU
Providers/Suppliers for
EFD projects under
implementation.
7. Request to review and 7.1. Evaluation None 15 minutes Technical

evaluation of the (per school) Staff of EFD-
submitted final PDU
deliverables of Service
Providers/Suppliers for
the Preparation of
School Site
Development Plan
8. Request for the 8.1. Evaluation None 3 days Technical
assessment and and Staff of EFD-
recommendation on validation PDU
the damaged school (including
buildings, Schools on-site
Division Offices and inspection)
other facilities
especially on its
structural stability
9. Request for 9.1. Assessment None 2 days Technical
management of Special and Staff of EFD-
Projects - CO evaluation PDU
improvement projects (including
on-site
inspection)
10. Request for 10.1. Validation None 5 days Technical
procurement, supply (including Staff of EFD-
and delivery of School preparation PDU
Furniture of
documents,
detailed
drawings and
Programof
Works)
Total: None 49 days, 40 minutes
*EFD follows other laws prescribed by other implementing agencies for design and
building of constructions, thus the office exceeds to the prescribe processing time of
ARTA.
45
3. Payment of Obligation to Contractors with Existing Infrastructure Contract
with DepEd Central Office
The EFD processes the request for billing of Contractors that have existing
infrastructure contracts with DepEd Central Office. The Contractor submitted
Statement of Work Accomplishment and request for its payment subject to the
evaluation of the Education Facilities Division technical personnel before submission to
the Office of the Undersecretary for Administration and to the Accounting Division.
Office or Division: Education Facilities Division

Type of G2B- Government to Business
Transaction:
Who may avail: Contractors w/ existing infrastructure contracts w/ DepEd
1. Letter request for payment Supplier
2. Original copy (for 1st billing) or Photocopy(for
succeeding billings) of Contract Documents
3. ORS and Disbursement Voucher EFD

4. Certificate of Payment (COP)
5. Certificate of 100% Completion (COC) -forfinal
billing
6. Certificate of Final Acceptance (for the
release of retention money)
7. Warranty Security (for the release of Contractor
retention money)
8. Duly signed Statement of Work
Accomplishment (SWA)

CLIENT STEPS ACTION TIME RESPONSIBLE
BE PAID
1. Submission of Letter 1.1. Receiving None 5 minutes Receiving

request for personnel
payment with ofEFD
required
documents
2. Request evaluation 2.1 None 3 days Engineer
and preparation of Evaluation (with and Chief of
Statement of Work and onsite EFD
Accomplishment preparation inspectio conformed
of SWA n) by
contractor
46
3. Request 3.1. Preparation None 2 hours EFD Engineer
preparation of of documents and Chief
COP
4. Request 4.1. Preparation None 1 hour EFD Engineer
preparation of of documents and Chief
Disbursement
Voucher
Total: None 3 days, 3 hours, 5 minutes
4. Payment of Obligation to Supplier with Existing Contract with DepEd Central

Office for the Supply and Delivery of School Furniture
The EFD processes the request for billing of suppliers that have existing contracts with
DepEd CO for the Supply and Delivery of school furniture. Upon delivery of the school
furniture by the Supplier and acceptance by the recipient, a request for payment shall be
submitted by the Supplier. The request for payment submitted by the supplier will be
evaluated for completeness of documents before submission to the Office of the
Undersecretary for Administration and to the Accounting Division.
Office or
Education Facilities Division
Division:
Type of
G2B- Government to Business
Transaction:
Who may avail: Suppliers of School Furniture w/ existing contracts w/ DepEd
1. Letter request for payment
Supplier
2. Original copy (for 1st billing) or Photocopy(for
succeeding billings) of Contract Documents
3. 4 copies of duly signed Inspection and

Submitted by Supplier after
Acceptance Report (IAR)
signing of authorized
4. 2 copies of duly signed Property Transfer
inspectorsand receiving
Report (PTR)
officer
5. ORS and Disbursement Voucher
6. Summary of Deliveries
7. Copy of the Pre-Delivery Inspection
Report EFD
8. Certificate of Completion and Acceptance
9. Copy of Post-Delivery Inspection Report(for
the release of retention money)
10. Certificate of Contract Compliance
47
FEES
AGENCY TO BE PROCESSING PERSON
CLIENT STEPS TIME RESPONSIBLE
ACTION PAID
1. Submission of 1.1. Receive and Receiving

Letter requestfor check the personnel
payment with completeness None 5 minutes ofEFD
required of submitted
documents documents
2. Request 2.1. Evaluate EFD Engineer
evaluation of submitted 2 days
submitted None
documents per
documents region
3. Request 3.1. Preparation of None EFD Engineer,
preparation of documents Chief of EFD
Certificate of 2 hours
Completion
4. Request 4.1. Preparation of None EFD Engineer,
preparation of Documents Asst Chief and
1 day Chief of EFD
Summary of
Deliveries
5. Request 5.1.Preparation and None EFD Engineerand
preparation of signing of Chief of EFD
documents 1 hour
Disbursement
Voucher
Total None 2 days, 3 hours, 5 minutes
48
D. Employee Accounts Management Division (EAMD)
1. Evaluation of Application for APDS Accreditation/ Re-accreditation Process
The process of assessing the application of accreditation or re-accreditation for inclusion of

private entities in DepEd Automatic Payroll Deduction System. The Accreditation provides
standards that private entities must comply with to be included in the APDS, it further
facilitates the orderly implementation of the limitation on authorized deductions, including
observance of minimum monthly net take home pay (NTHP) as well as the order of preference
of deductions.
Office or Division: Employee Accounts Management Division (EAMD)

Type of Transaction: G2B – Government to Business
Who may avail: Private Lending Institutions/ Private Entities /
Cooperatives
WHERE TO
CHECKLIST OF REQUIREMENTS
SECURE
1. Letter of Intent Private Entities
2. Amended Articles of Incorporation/Cooperation
3. By-Laws
4. General Information Sheet/Cooperative AnnualProgress Report
5. Updated Certification from SEC that the entity has not been
dissolved nor has the Commission received any information
derogatory to said entity that would prevent it fromexercising its
primary franchise/BSP Certificate of Authority/IC Certificate of
Authority/CDA Certificate of Registration
6. PDIC Certificate of Good Standing/ CDA Certificate of
Compliance
7. Organizational Profile
8. Ownership Structure/percentageof share ownership of the
stockholders/members
9. Curriculum Vitae/Bio Data ofOfficers
10. List of all products/services offered to DepEd personnel
11. Certification from Chairman/ President that the organization

is duly operating under existing laws which are managed by
and/or for the benefit of government employees
12. Audited Financial Statements for (2) immediately preceding
years stamped received by BIR
13. Income Tax Returns for (2) immediately preceding years with
proof of payments
14. BIR certificate of Registration
15. List of main and all field offices/branches, including the names of
its managers, with complete address, landline telephone numbers
and official email addresses, with a corresponding certification that
49
the said offices/branches can sufficiently render all the services
mentioned in par. 21 of Enclosure 1 of DO No. 18, s. 2018
15. Sample amortization schedulesfor each type and term of loan
showing the rates of interest, non-interest and other charges
16. Subscribed statement attesting tothe Truth in Lending Act with
attached expanded Disclosure Statement on loan/credit
transaction
17. Business permits of all offices/branches
18. Contracts of Lease or proof of ownership of offices/branches
19. For affiliate banks, certification executed by both the private
entity and the affiliate bank stating that the latter can sufficiently
render all the servicesmentioned in par. 21 in the province
20. Universal listing of all borrowers
CLIENT PROCESSING PERSON
AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
STEPS
1. Submits 1.1. Receives, acknowledge email None 5 minutes Administrativ
request submission andrecord eAssistant II
duly requestsand forward thesame (AA II)
support to In- Charge, for evaluation
ed with
the 1.2. Receives, checks the None 2 days AO II/IV/V
complet completenessand evaluates
e set of submitted requirements
docume (Refer to Item 29.1 of DO
ntary No.18, s. 2018), and
require prepares Evaluation Report
ments
under
Item
29.1 of
DepEd 1.3. Reviews and notes findings on None 4 hours SAO and CAO
Order Evaluation Report prepared by
(DO) in-charge
No. 18, 1.4. Prepares actiondocument/s None 3 hours AO II/IV/V
s. 2018 depending on the result of
evaluation, whether to return
Submiss to requesting entity due to
ion can lack of requirements orto
also be approve the application, ande-
sent via mails the same to EAMD
email at Supervising AO(SAO) and Chief
fs.eamd AO (CAO);
@d
eped.go In case of new applicants for
v.ph accreditation, prepares
Memorandum to the Regional
APDS Task Force, requesting
validation of thereported
officesof the entity Depends
50
on the
availabilit
yof the
Validation
Report
from the
Regional
Office
concerned
1.5. Reviews/edits draft action None 3 hours
document/s and mail SAO and CAO
corrected file to in-charge
1.6. Fill-out necessary information,

asrequired by SAO and/or
CAO, if any, and re-send
updated file through e-mail to
SAO andCAO None 1 hour AO II/AO IV/AO
V
1.7. Revisit/edit draftaction

document/s, incorporates
corrections, if any, and advise SAO and
through e-mail the in-charge None 30 minutes CAO
to finalize if no more edits
1.8. Print in final form and affix AO II/AO IV/AO
initials None 15 minutes V
1.9. Reviews and affix initials None 10 minutes SAO and
CAO
1.10 Records and releases action
document/s to Office of
Director IV for Finance
Service/ Assistant Secretary
forFinance, for None 20 minutes AA II
initial/signature
1.11. Receives andrecords action None 10 minutes AA of the Office

documents and handed over of the Director
to the Office of Director IV IV, Finance
Service/ASec for Service/
initials/signature ASec forFinance
1.12. Reviews and affixes initials/ None 1 hour

signature
1.13. Records and releases signed
action document/s to EAMD None 15 minutes
51
1.14. Receives, photocopies,
maintains, files, records, and None 1 hour AA II
releases to Records Division
1.15. Sends advance copies to

concerned office/s via None 30 minutes AA II/AOII/IV/V
telefax/e-mail
1.16. Prepares Terms and
Conditions of the APDS
Accreditation (TCAA) and
coordinate with the
Applicant Entity on the
completion of the annexes of None 2 days AA II/AOII/IV/V
the said TCAA
1.17. Reviews TCAA prepared, note
corrections, if any, and
return to in- charge for None 2 hours CAO/SAO
finalization
1.18. Finalizes TCAA and coordinate

with the representative of
Applicant Entity for signature
of the authorized
representative and AA II/AOII/IV/V
notarization None 1 day
1.19. Records, maintains file, and

releases TCAA to
Undersecretary for Finance None 2 hours AA, Records
Division
1.20. Receives,
records and refers the same to None 2 hours OUF- AA and
EAMD for appropriate action Undersecretary
1.21. Receive and record TCAA and
forward the same to in-charge None 10 minutes OUFDA AA
1.22. Maintains file,prepares

acknowledge ment letter as well
as the listof authorized Verifiers
per province in accordance with
the letter of approval signed by
the Undersecretary for Finance
and forwards the same to
EAMD SAO and CAO for initial
None 1 day AO II/ AO IV/AO
V
1.23. Review and None 10 minutes EAMD SAO and
affix initial CAO
52
1.24. Record and release
acknowledge ment letter to
Office of Director IV forFinance
Service/ Assistant Secretary for
Finance,for initial None 20 minutes EAMD AA II
1.25. Receives andrecords

acknowledgement letter and AA of the Office
hands over to the Director IV, of the Director
Finance Service/ ASec for None 10 minutes IV, Finance
Finance for initial/signature Service/
ASec forFinance
1.26. Review and Finance Service,
affix initials Director IV/
None 15 minutes ASec forFinance
1.27. Record and release AA of the

acknowledgement letter to Officeof the
EAMD None 15 minutes Director IV,
Finance
Service/ ASec
for Finance
1.28. Receive,
photocopy/maintain files,
record and release to None 30 minutes EAMD AA II
Records Division
1.29. Send advance copies to

concerned office/s via None 30 minutes EAMD AA II/AO
telefax/email II/IV/V
TOTAL None 9 days, 1 hour, 45 minutes
1
The evaluation/processing of applications for APDS accreditation is highly technical. Coordination with the regional offices, evaluation,
decision making and communication writing are necessary. It should be completed within 20 days prescribed processing time of RA11032
53
E. Information and Communications Technology – User Support Division
1. Issuance of Remittance List and Certification (GSIS / Pag-IBIG Personal

Contributions and Loans) – walk-in
To update their records, active and retired DepEd teaching and non-teaching
personnel in the Regional Offices, SDOs, and Schools request GSIS and Pag-IBIG
remittance list and certification from 2000 until the scheduled rolled out to Regional
Payroll Services Unit (RPSU).
Office or Division: User Support Division, ICT Service ICTS-USD

G2G – Government to Government
Who may avail: Current and former DepEd RO/SDO/School
employees
1. One (1) copy Remittance Request Form USD Front Desk

Optional Requirements (if not in the Database)
• One (1) Photocopy of Authenticated RO, SDO, or School
Payroll
• One (1) Original Authorization Letter with Client
copy of ID of original requestor and
representative (if authorized
representative)
FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE TIME RESPONSIBLE
PAID
1. Submit
1.1. Review submitted Computer
complete None 20 minutes
requirements. Programmer II
requirements.
1.2. Process client request.
(Extract the data from the
Computer
database to prepare and None 1 hour
Programmer II
print the remittance list,
and affix signature.)
2. Receive 2.1. Release signed
requested Remittance List and
document and Certification document to
proceed to the Client. Computer
Accounting None 5 Minutes
Programmer II
Division for
further
processing
TOTAL: None 1 hour, 25 Minutes
54
2. Issuance of Remittance List and Certification (GSIS / Pag-IBIG Personal
Contributions and Loans) - online
Due to the COVID-19 pandemic, clients requesting GSIS and Pag-IBIG remittance list and
certification from 2000 until the scheduled rollout to RPSU may now make such requests
by filling out the online remittance request form.
Office or Division: User Support Division, ICT Service

Who may avail: Current and former DepEd RO/SDO/School
employees
1. Online Remittance Request Form https://bit.ly/DepEdRemittanceRequest
2. Scanned copy of the following RO, SDO, or School
• One (1) Photocopy of Authenticated Payroll
• One (1) Original Authorization Letter with copy
of ID of original requestor and representative
(if authorized representative)
FEES
BE TIME RESPONSIBLE
PAID
1. Accomplish
1.1 Check submitted
the online form Computer
requirements and None 20 minutes
with complete Programmer II
acknowledge client request.
information.
1.2. Process client request. Computer
None 1 hour
Programmer II
1.3. Extract the data from the
database to prepare and print
the remittance list, then affix Computer
None 20 minutes
signature. Programmer II
2. 2. Inform client 2.1 Forward the signed

through email of Remittance List and
Computer
the status of Certification documents to the None 30 minutes
Programmer II
request from Accounting Division.
USD.
TOTAL: None 2 hours, 10 minutes
55
F. Legal Service – Investigation Division
1. Filing of Administrative Complaint
An administrative complaint may be filed by any person against a DepEd third-level official
or DepEd Central employee, for alleged administrative offenses, in accordance with the
requirements under Sections 4 and 5 of DepEd Order (DO) No. 49, s. 2006 or the
“Revised Rules of Procedures of the Department of Education in Administrative Cases.”
Office or Division: Legal Service - Investigation Division

Type of Transaction: Government to Business (G2B)
Government to Citizen (G2C)
Government to Government (G2G)
Who may avail: All, especially those whose complaints are
against the DepEd third-level Officials or
DepEd Central Office employees
1. Three (3) original copies + one (1) additional Complainant

copy per additional person complained of, of the
Formal Complaint under oath containing a
certification/ statement on non-forum shopping
2. Three (3) original copies + one (1) copy per Complainant
additional person complained of, of Certified
True Copies of documentary evidence and
affidavits of witness, if any
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
Submit the formal 1.a Receive the complaint if None 20 ADAS III/
complaint with supporting requirements are complete, minutes LeAHD
evidence, if available based on DO 49, s. 2006, Staff
otherwise, return the
a. Walk-in Client documents for compliance
b. Via email through 1.b Receive and acknowledge None 2 days Admin Staff
ls.invesdiv@deped.gov.ph receipt of the complaint if
or leahd@deped.gov.ph requirements are complete
based on DO 49 s. 2006,
otherwise, return the
documents for compliance
c. Via Post Office/ Private 1.c.i Receive the complaint None 20 ADAS III/
Courier minutes LeAHD
1.c.ii Forward to the Office of None 2 days ODir-Legal
the Director of Legal Service Service
for referral/ instruction to the
Investigation Division
TOTAL None Walk-in: 20 minutes
Email: 2 days
Post office/ courier: 2
days
56
G. Legal Service – Legal Division
1. Endorsement for Duty and Tax Exemptions of Private Basic Education

Schools
A private basic education school may request the endorsement or favorable

recommendation of the Department of Education to the Department of Finance, relative
to its application for duty and tax exemptions on importation of goods which shall be
used actually, directly and exclusively for educational purposes.
Office or Division: Legal Division, Legal Service
Type of Transaction: Government to Citizen (G2C)
Who may avail: Duly Authorized Representative of private basic education

schools.
1. Letter-application by a duly authorized representative of Client

the institution indicating that the requesting school is a
non-stock corporation, and specifying therein the items
being imported (Notarized)
2. Supporting documents: Client
a. Bill of Lading/Air Waybill, Invoice or Importation

documents such as placement orders
b. Deed of Understanding duly notarized, which must

state categorically that the imported articles shall be
used actually, directly and exclusively for
educational purposes and shall not be resold, or
transferred for a material consideration
c. Certified True Copy of the School’s DepEd

Permit/Recognition;
d. Certified true copy of the Articles of Incorporation
e. If a University or College, Commission on Higher

Education (CHED), Certification/Indorsement
regarding the importation/requesting school
f. In case of Donations - Deed of Donation and the

corresponding Deed of Acceptance
57
FEES PERSON
PROCES-
CLIENT STEPS AGENCY ACTION TO BE RESPONSI
SING TIME
PAID BLE
1. Submit the 1.1 Evaluate the completeness None 1 Hour Legal Affairs
required of the submitted Helpdesk
documents at documents. If the submitted ADAS III or
documents are complete, Technical
the Legal Affairs Assistants
they are received.
Help Desk
Otherwise, they are
(LeAHD) or via
returned.
official email
leahd@deped.g 1.2 After recording and None 20 Minutes OULA or
ov.ph scanning the documents, OASLA
the LeAHD/Admin Staff
forwards the request for
indorsement to the Office of
the Undersecretary for
Legal Affairs (OULA) and/or
to the Office of the Assistant
Secretary for Legal Affairs
(OASLA), as the case may
be, which will refer the
same to the Legal Division
for appropriate action.
1.3 The Chief of the LD will None 20 Minutes Chief, Legal
assign to an Action Officer. Division
1.4 The Action Officer assigned None 3 days Action

will evaluate and prepare Officer
the draft indorsement for assigned
duty free tax exception.
The Action Officer will
submit the draft to the Chief
of the LD via electronic mail
or in printed form for initial
review.
1.5 The Chief of the LD will None 1 day Chief of the
submit the draft Legal
indorsement to the OULA or Division
the OASLA, as the case
may be, for review and
approval.
1.6 The signed and approved None 1 day Undersecret
indorsement of ary for Legal
recommendation for duty- Affairs/Assist
free tax exception will be ant Secretary
forwarded to LeAHD for for Legal
release to the requesting Affairs/
party. LeAHD
5 days, 1 hour and 40
TOTAL: None
Minutes
58
2. Filing of Appeal
Decisions of the Regional Directors imposing a penalty exceeding thirty (30) days
suspension or fine in an amount exceeding thirty (30) days salary, may be appealed to the
Secretary of Education within a period of fifteen (15) days from receipt thereof, pursuant to
DepEd Order 49, s. 2006 or the “Revised Rules of Procedures of the Department of
Education in Administrative Cases.”

Type of Transaction: Government to Government (G2G)
Government to Business (G2B)
Who may avail: Parties adversely affected in cases where the penalty imposed
is suspension exceeding thirty days or a fine in an amount
exceeding thirty (30) days salary.
1. Notice of Appeal which shall specifically state the Client

date of the decision appealed from and the date of
receipt thereof
2. Appeal Memorandum containing the grounds relied Client
upon for the appeal, together with the certified true
copy of the decision, resolution or order appealed
from, and certified copies of the documents or
evidence, if any (3 copies)
3. Proof of Service a Copy of the Appeal Client
Memorandum to the Disciplining Office
4. Proof of payment of the appeal fee Cash Division
5. A statement or certificate of non-forum shopping Client
CLIENT PROCESSI PERSON

AGENCY ACTION FEES TO BE PAID
NG TIME RESPONSIBLE
STEPS
1. Submit the 1.1 Evaluate the Php 300.00 1 hour Client/Legal
required completeness of the (Filing Fee) Affairs
documents at documents submitted. plus Php Help Desk/
the Legal If the submitted 10.00 (Legal ADAS III or
Affairs Help documents are Research Technical
Desk (LeAHD). complete, the same Fee) Assistants
shall be received.
Otherwise, the
submitted documents
are returned to the
client with the advice to
submit the complete
59
documents.
1.2 Refer the complete
documents to the Office
of the Assistant
Secretary for Legal
Affairs for instruction to
or action of Legal
Division.
2. Receive 2.1 Return the Client’s None 5 Minutes Client/Legal
client’s copy of receiving copy of the Affairs
the Appeal. Appeal. Help Desk/
ADAS III or
Technical
Assistants
PHP 300.00
(Filing Fee)
plus PHP
TOTAL 10.00 (Legal 1 hour 5 Minutes
Research
Fee)1 to Cash
Division
1 Collection of the Legal Research Fee Pursuant to Presidential Decree No. 1856, OCA Circular No. 189-2020, November 26, 2020.
60
3. Filing for Motion for Reconsideration
A party adversely affected by or assailing a decision, resolution or order of the disciplining

authority may file a Motion for Reconsideration within fifteen (15) days from receipt thereof,
pursuant to DepEd Order 49, s. 2006 or the “Revised Rules of Procedures of the Department
of Education in Administrative Cases.”

Type of Transaction:
Who may avail: Party adversely affected by the decision rendered by the
Central Office.
1. Motion for Reconsideration (1 Client

Original Copy and 1 Certified True
Copy)
2. Copy of Decision, Resolution, or Client
Order Assailed (1 CTC)
PROCES PERSON
CLIENT FEES TO
AGENCY ACTION SING RESPONSIB
STEPS BE PAID
TIME LE
1. Submit the 1.1 Evaluate the
required completeness of
documents the submitted
at the Legal documents.
Affairs Help
1.2 If the submitted
Desk
documents are
(LeAHD) or Legal Affairs
complete, the
via official same will be Helpdesk/
20
email or received. None ADAS III or
Minutes
through a Otherwise, the Technical
designated submitted Assistants
email documents are
address. returned to the
client with the
advice to submit
the complete
documents.
2. Receive a 2.1 Received the
Client’s complete Legal Affairs
Copy of the documents, and Helpdesk/
Motion for return the client’s None 3 Minutes ADAS III or
Reconsider receiving copy of Technical
ation. the Motion for Assistants
Reconsideration.
TOTAL: None 23 Minutes
61
H. National Educators Academy of the Philippines – Quality Assurance
Division
1. Online Orientation for Learning Service Providers*

All interested non-DepEd Learning Service Providers (LSPs) shall attend an Online
Orientation Briefing, which shall be provided by, or requested from NEAP Central Office
(NEAP-CO).
Office or Quality Assurance Division – National Educators Academy ofthe

Division: Philippines (QAD – NEAP)
Transaction: G2C – Government to Citizen
Who may All interested non-DepEd Learning Service Providers (LSPs)
avail:
1. Letter of Interest addressed to John
Arnold Siena, Director IV, National Learning Service Providers
Educators Academy of the Philippines
FEES PROCES PERSON
AGENCY
CLIENT STEPS TO BE SING RESPONSIBL
ACTION
PAID TIME E
EPS II for
1. Submit Letter of 1. Schedule Online
NEAP
Interest to NEAP OrientationBriefing
20 Helpdesk
Helpdesk through for Learning Service None
minutes through
askneap@deped.go Providers
askneap@dep
v.ph
ed.gov.ph
2. Attend Online
2.1 Facilitate Online
Orientation Briefing
OrientationBriefing EPS II for
for LSPs where Form 1 day, 4
for Learning Service None NEAP
A.1 and other hours
Providers Helpdesk
documents will be
accessible.
2.2 Sign Certificate
of None 1 day Director IV
Participation
2.3 Release EPS II for
Certificate of NEAP
Online Orientation 10 Helpdesk
None
Briefing for minutes through
Learning Service askneap@dep
Provider ed.gov.ph
2 days, 4 hours, 30
TOTAL: None minutes
*DepEd Order No. 001, s. 202, Item 28 states that All DepEd Central Office Bureaus, Services, and Units, Regional Offices,
Schools Division Offices, and Authorized Learning Providers may submit proposals for professional development programs or
courses for Recognition during the period of call for submission as announced by NEAP. No call for submissions was made in
2022.
62
63
2. Authorization of Learning Service Providers*
With the release of DepEd Order No. 001 s. 2020, non-DepEd entities seeking to offer
professional development programs and courses for teachers and school leaders, as part of
technical assistance, partnership, or individual paid enrollment basis, are required first to
secure Authorization from NEAP as a Learning Service Provider before they may submit
proposals for evaluation and Recognition.
Office or Quality Assurance Division – National Educators Academy of the

Division Philippines (QAD – NEAP)
Who may avail: All non-DepEd Learning Service Providers (LSPs) who have attended the
Authorization and Recognition Online Orientation forLearning Service
Providers
1. Omnibus Certification of Authenticity and A template can be accessed
Veracity of Documents during Online Orientation of LSPs
The certificate will be given after
2. Copy of the Certificate of Participation from the
attending the Online
Online Orientation
Orientationfor LSPs
The Form A.1 can be accessed
3. Form A.1 LSP Authorization Application Form during the Online Orientation
ofLearning Service Providers
4. Scanned Copy of Original Legal Documents
a. for Individual/Sole Proprietorship,
- BIR 2303 OCN
- Business Permit valid within calendar year
- DTI Registration
- NBI Clearance valid within calendar year
b. for Firm/Partnership/Corporation,
- SEC Registration and with its date of
incorporation
- BIR 2303 OCN
- Business Permit valid within calendar year
c. for Government Institution
- Charter or Republic Act and the date of Learning Service Providers
establishment
d. Foreign Entity/Firm/Association
- A duly registered entity, firm, or association in
the country/state of the applicant who intends to
provide professional development
- Articles of Incorporation/Partnership/ Creation or
its equivalent, which includes as oneof its purposes,
the training, and development ofprofessionals
- Accredited CPD Provider of the country of
origin
64
- Duly authenticated by the Philippine
Embassy/Consulate/Legation in the country/stateof
the applicant and accompanied by an official English
translation
5. Scanned Copy of Curriculum Vitae of
Executive Director or its equivalent Learning Service Providers
6. Scanned Copy of Curriculum Vitae of Officersand
Learning Service Providers
Resource Speakers
7. Scanned Copy of Curriculum Vitae of the key
person involved in the financial process.
8. Scanned Copy of List of Employees (with their
roles and responsibilities signed by the executive Learning Service Providers
director or its equivalent)
9. Scanned Copy of 5 Completion Reports of thePD
programs/courses implemented
10. Scanned Copy of notarized Proof of
ownership/rental of LSP's Office and training
facilities, or notarized Contract with training Learning Service Providers
facilities partner with Pictures
11. Scanned Copy of 3 notarized MOA,
Contracts, or any binding documents with partner Learning Service Providers
organizations
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTION TO BE SING RESPONSIBL
PAID TIME E
1. Submits duly 1.1 Receives and None 10 EPS II for
accomplished Form acknowledges receipt of minutes Authorization
A.1 with the application through NEAP
complete required Helpdesk email (askneap)
attachments. All to LSP that Form A.1 with
requirements shall the Complete required
be submitted in a attachments is being
pdf file. checked for
completeness.
EPS II for NEAP
Helpdesk will email
within 2 days about the
completeness of the
application for
Authorization.
1.2 Checks if Form A.1 None 2 days SEPS and EPS
with the complete II for
required attachments has Authorization
deficiencies. If
deficiencies have been
found in the application,
LSP repeats Step 1.* If
complete, Authorization
Secretariat forwards
65
Form A.1 with the
complete required
attachments to the
Authorization Evaluation
Committee.
1.3 Selects and assigns None 1 day SEPS and EPS
members of the II for
Authorization Evaluation Authorization
Committee
2. Waits for the 2.1 Evaluates Form A.1 None 2 days Authorization
evaluation of the with the complete Evaluation
application for required attachments Committee
Authorization using Form A.2 (AEC)
Evaluation Form for
Authorization
2.2 Deliberates Form None 2 days Authorization
A.2 Evaluation Form for Evaluation
Authorization Committee
2.3 Consolidates Form None (AEC)
A.2 Evaluation Form for
Authorization using Form
A.3 Consolidation Form
for Authorization if
evaluation result is for
approval while Form A.4
Recommendation Form if
the evaluation declares
failure of the
application.
2.4 Prepares Memo with None 2 hours SEPS and EPS
Form A.3/A.4 as an II for
attachment to SEPS for Authorization
Program Recognition
Team
2.5 Validates and None 1 day PDO V
endorses the Form A.5 PDO IV
with Form A.3 if
application is for
approval, and Form A.6
with A.4 if application is
for disapproval.
3. Waits for the 3.1 Recommends approval None 2 days Director IV
approval of the of the evaluation results
evaluation results for the
for the Application Application for
for Authorization Authorization.
66
3.2 Approves the None 3 days Usec for NEAP
evaluation/ results for
the Application for
Authorization.
4. Submits notarized 4.1 Informs LSP that the None 10 SEPS and EPS II
Certificate of Application for minutes for Authorization
Undertaking Authorization is approved
and is required to
accomplish Affidavit of
Undertaking.Note: The
processing time shall
continue afterthe
submission of the
Notarized Certificate of
Undertaking.
5. Waits for the 5.1 Prepares Certificateof None 1 hour SEPS and EPS II
release of Certificate Authorization if for Authorization
of Authorization if successful. Notice if
successful. Notice if unsuccessful.
unsuccessful.
5.2 Signs Certificate of None 1 day Director IV
Authorization if
successful. Notice if
unsuccessful.
6.1 Receives the 6.1 Sends signed None 10 SEPS and EPS II
Certificate of Certificate of minutes for Authorization
Authorization if Authorization if
successful. successful. Signed
notice if unsuccessful.
OR OR
Receives Notice from NEAP, if Informs unsuccessful
unsuccessful. If received
Notice, comply with the applicationfor
deficiencies. (wait for the
next Call for
Authorization of Learning
Authorization) Service Provider
TOTAL: None 14 days, 3 hours, 30minutes
Note: If the Learning Service Provider (LSP) repeats Step 1 due to deficiencies in their
application, the processing time of the application for Authorization shall also cease. The
Authorization Secretariat shall inform the LSP thru email (NEAP Helpdesk -
askneap@deped.gov.ph) regarding the deficiencies. The new processing time shall begin
once the LSP resubmits the revised Form A.1 and its complete required attachments for
Authorization through NEAP Helpdesk at askneap@deped.gov.ph, compliant with the
deficiencies.
2022.
67
3. Recognition of Professional Development at the NEAP Central Office
All DepEd Central Office Bureaus, Services and Units, Regional Offices, Schools Division
Offices, and Authorized Learning Service Providers (LSPs) may submit proposals for
professional development programs or courses for Recognition during the period of call for
submission as announced by NEAP.
Proposals of DepEd Central Office Bureaus, Services, and Units, Regional Offices, Schools
Division Offices, and Authorized Learning Service Providers (LSPs) shall be submitted to the
NEAP-CO. Proposals by Schools Division Offices shall be submitted to their respective NEAP-
RO.
Office or Quality Assurance Division – National Educators Academy ofthe

Division: Philippines (QAD – NEAP)
Who may NEAP - Authorized Learning Service Providers (LSPs)DepEd Service
avail: Providers (DSPs)
1. Scanned Form R.1 PD Course Recognition NEAP-QAD Drive
Application
2. Soft copy of Learning Resources (Modules, Learning Service Providers
Worksheets, Slide Deck)
3. Soft copy of Evaluation tools to measure the Learning Service Providers
learning of the participants (Kirk Patrick’s Model -
Level 2)
4. Soft copy of Feedback Form or end of the day Learning Service Providers
evaluation (Kirk Patrick’s Model - Level 1)
5. Scanned copy of CV/Resume of Resource Learning Service Providers
Speakers or Learning Facilitator
6. Soft copy of Budget Estimate Learning Service Providers
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTION TO BE SING RESPONSIB
PAID TIME LE
1. Submits duly 1.1 Receives and None 10 EPS II for
accomplished acknowledges receipt of minutes Recognition
Form R.1 with application through NEAP
the complete Helpdesk email (askneap)
required to LSP that Form R.1
attachments. All (Recognition Application
requirements Form) with the required
shall be attachments is being
submitted in a checked for
pdf file. completeness. EPS II for
NEAP Helpdesk will
email within 3 days
68
about the completenessof
the application for
Recognition.
1.2 Checks if Form R.1 None 3 days SEPS and EPS
with the complete II for
required attachments has Recognition
deficiencies. If
deficiencies have been
found in the application,
LSP repeats Step 1.*
1.3 Selects and assigns None 2 days SEPS and EPS
specific content expertsas II for
a member of the Recognition
Recognition Evaluation
Committee
2. Waits for the 2.1 Evaluates Form R.1with None 5 days Recognition
evaluation of the the complete required Evaluation
application for attachments using Form Committee
Recognition R.2 Evaluation Form for (REC)
Recognition. Note:
++++Evaluation is
based on the criteria
stated on page 7 in
DepEd Order No. 001 s.
2020
2.2 Deliberates Form None 2 days REC
R.2 Evaluation Form for
Recognition
2.3 Consolidates Form None REC Head
R.2 EvaluationForm for
Recognitionusing Form
R.3
Consolidation Form for
Recognition if evaluation
result is for approval while
R.4 if application is
disapproved on the first
submission and first
resubmission, and R.4.1if
application is disapproved
on the 2nd resubmission.
* Note: Only 2
resubmissions of
an application shall be
entertained.
2.4 Prepares None 2 hours SEPS and EPS
Form R.5 if applicationis II for
for approval, and Recognition
69
Form R.6 if applicationis
for disapproval.
2.5 Validates and None 1 day PDO V
endorses the Form R.5 PDO IV
with Form R.3 if
application is for
approval, Form R.6 with
R.4.1 if application is for
disapproval. Compute
appropriate PD credit
units for successful
programs and courses.
2.6 Validates and None
returns Form R.4 for
communication to the
concerned LSP/s
3. Waits for the 3.1 Recommends approval None 2 days Director IV
approval of the of the evaluation results
evaluation for theApplication for
results for the Recognition
Application for
Recognition
3.2 Approves the None 3 days Usec for
evaluation results for the NEAP
Application for
Recognition.
4. Waits for the 4.1 Drafts Recognition None 1 hour SEPS and EPS
release of Certificate with II for
Certificate of Recognition Number (if Recognition
Recognition if successful) or
successful. Recognition Letter of
Notice if Notice to the LSP (if
unsuccessful. unsuccessful)
4.2 Signs Recognition None 1 day Director IV
Certificate with PDO V PDO
Recognition Number or IV
Recognition Letter of
Notice to the LSP.
5. Receives the 5. Sends the e-copies None 10 SEPS and EPS
Certificate of and hard copies of the minutes II for
Recognition if signed Recognition Recognition
successful. Certificate with
Notice from Recognition Number to
NEAP if the DSPs / LSPs or
unsuccessful. . If Recognition Letter of
received Notice to the LSP
Notice, wait for
the next Call for
Recognition
70
next Call for
Authorization).
19 days, 3 hours, 20
TOTAL: None
minutes3
Note: If the Authorized Learning Service Provider (LSP) and DepEd Service Provider repeats
Step 1 due to deficiencies on their application or failed evaluation result, the processing
time of the application for Recognition shall also cease. The Recognition Secretariat shall
inform the LSP thru email (NEAP Helpdesk - askneap@deped.gov.ph) regarding the result,
which contains evaluation findings and the notice on the extension of the evaluation cycle.
The new processing time shall begin once the LSP resubmits the revised application for
Recognition through NEAP Helpdesk at askneap@deped.gov.ph, compliant with the findings
of the initial evaluation results.
2022.
3
The National Educators Academy of the Philippines (NEAP) is committed to the professional growth and lifelong learning of its teachers
and school leaders. The quality of professional development programs and courses shall be assured through a Recognition System that
requires alignment to professional standards for teachers and school leaders, responsiveness to identified professional development
priorities, promotion of dynamism, innovation and application at the classroom level, and transparency and consistency.
Hence, the evaluation is not a ministerial function. It does not simply look at the presence or absence of a document but requires a closer
examination of the details of the documents. It necessitates appropriate knowledge and skills across different contents as well as
leadership and managerial concepts to undertake Authorization and Recognition processes. Evaluation of programs in particular requires
domain knowledge as well as knowledge and understanding of PD program/course design and development.
71
I. Office of the Secretary
1. External Document Service
This service covers the processing of documents addressed to the Office of the
Secretary.
Office or Division: Office of the Secretary

G2B – Government to Business
Who may avail: All
1. Letter request (1 Copy) Client
2. Invitation (1 Copy)
3. Memorandum of Agreement (MOA,
MOU) (1 Copy)
PERSON
CLIENT FEES TO PROCESS
AGENCY ACTION RESPONSIBL
STEPS BE PAID ING TIME
E
1. Submit all 1.1. Receive
requirements addressed to the Records
None 1 day
to the Secretary and Division
Records transmit to OSEC
Division
1.2. Receive and encode
request to
Document tracking
System and scan OSEC-
attached Records
documents Keeping
forwarded to Policy Management
Operation Unit Unit
1.3. Review request OSEC - Policy

details None 1 day Operation unit
1.4. Receive Invitation OSEC - Direct
- for calendar of None 1 day Support Staff
Secretary Unit
1.5. Route field ExeCom Office,
request to None 1 day SDO/RO/CO
concerned offices
TOTAL: None 2 days
72
J. Public Affairs Service – Public Assistance Action Center
1. DepEd Action through Email (action@deped.gov.ph, Hotline 8888 and

referrals from CSC, PCC, ARTA)
The Department recognizes concerns and complaints of its clients for the
improvement of its services. These can be submitted through the official email
address (action@deped.gov.ph), hotline 8888, and through referrals from other
government agencies such as CSC, PCC, and ARTA.
Office or Division: Public Assistance Action Center

Type of Transaction: G2C - Government to Citizen
Who may avail: All
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Complete details of the
concern:
• school’s exact name andlocation
• name and position of the
person/s involved
• any documents or evidence, Client
• specific DepEd programs,
projects, and/or activities (PPAs)
needing further
clarifications (case-to-case)
CLIENT AGENCY FEES PROCESSING PERSON

TIME RESPONSIBLE
STEPS ACTION TOBE
PAID
1. Send 1.1. Read and review
concern/ client's concern/s
complaint (queries,
through complaints,
AdAs / AO
action@d requests for
None 5 minutes / Technical
eped.gov.ph assistance, Staff
suggestions)
through email
2. Send 2.1. Clarify the
reply to concern/s in
action@d terms of
eped.gov.ph information
completeness
(location, person None 2 days
beingcomplained
of, client's details)
73
2.2. Prepare
appropriate AdAs / AO
Request for Technical
Action (RFA) Staff
None 10 minutes
form/s and
forward to
concerned
offices
2.3. Monitor the
response/
action taken
None 1 day
through email
and/or phone
call
3. Receive 3.1. Receive the
feedback response/
or update action taken
regarding from the
the concerned None 5 minutes
concern/ DepEd
complaint Offices and
update the
database
TOTAL: None 3 days, 20 minutes
74
2. Hotline and Walk-in Facilities
The Department recognizes the concerns and complaints of its clients for the
improvement of its services. These can be submitted through the official hotline 8888,
and through personal submission at the walk-in facilities of the Department.

Who may avail: All
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. PAAC Form 1 (1 copy) PAAC Office
2. Complete details of theconcern,
e.g.
• school’s exact name andlocation
• name and position of theperson/s
involved
Client
• any document or evidence
• specific program, project,
and/or activity needingfurther
clarification
CLIENT AGENCY FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
STEPS ACTION
1. Call/visit 1.1 Provide PACC
AdAs /
PAAC, fill,out Form 1/ note down
None 3 minutes AO
PAACForm 1 client concern
/Technica
l Staff
2. Discuss 2.1. Ask for
concern/s further detailsof None 10 minutes
concern/s
3. Receive 3.1 Facilitate the
feedback on concern through
the concern DepEd Issuances/
Policies as bases None 15 minutes
and/or endorse to
concerned
DepEd Office
3.2 End the
transaction,encode None 2 minutes
theconcern on
database
TOTAL: None 30 minutes
75
3. Standard FOI Request through Walk-in Facility, action@deped.gov.ph, and
Online
Government’s response to the call for transparency and full public disclosure of
information. FOI is a government mechanism, which allows Filipino citizens to
request any information about government transactions and operations, provided
that it shall not put into jeopardy – privacy and matters of national security, divided
into:
• Standard through walk-in facility and action@deped.gov.ph
• Online through the electronic Freedom of Information (eFOI)

Who may avail: All
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Formal request letter (1 copy) Client
2. Filled-out FOI request form (1 copy) PAAC
3. Abstract of the study Client
4. Government-Issues/Valid ID (1Photocopy) Concerned government
agency/ies, school,
organization
CLIENT AGENCY FEES TO PROCESSIN PERSON
GTIME RESPONS
STEPS ACTION BE PAID IBLE
1. Submit 1.1 Receive and check
complete FOI the submitted FOI None 5 minutes AdAs /
requirements requirements AO /
Technical
2. Fill-out theFOI 2.1. Provide generic reply /
Staff
request form refer to the concerned
and submit to DepEd Office/s and None 10
personnel in- encode the concern on minutes
charge the database
3. Accept 3.1 Prepare Request for
receiving copy Action (RFA) forms None 5 minutes
/ acknowledge and forward to
email concerned office
3.2. Monitor the status of None 3 days
the request
3.3 Receive response/
action taken and None 5 minutes
update the database
4. Receive 4.1. Release requested None 20 minutes
requested document to the client
document
TOTAL None 3 days, 50 minutes
76
K. Public Affairs Service – Publications Division
1. Issuance of Advisory
An Advisory announces the conduct of programs, projects, and activities requested by

individuals and organizations external to DepEd. However, in compliance with DO 28,
s. 2001 and DO 8, s. 2013, an Advisory is issued not for endorsement but only for the
information of DepEd officials and personnel, as well as the general public. Note that
the Publications Division only receives and screen the documents submitted and
forwards these to the appropriate DepEd CO unit for final evaluation. Due to the
COVID-19 pandemic, majority of the steps for this service are now completed online.
Office or Division: Public Affairs Service-Publications Division

G2C – Government to Citizen
Who may avail: Government agencies, private organizations, general public
1. Letter request Client
2. General Information of the Client
Company/Association
3. SEC Registration/CSC Accreditation/BIR SEC/CSC/BIR/Dean’s Office for school
Registration/ Certification from the Dean’s Office organizations
4. Program, Project, Activity (PPA)Profile Client
5. Three-Year Development Plan Client

6. End of Activity and Summary of Evaluation Client
Report – if similar activity has been conducted
before
7. For Movie/Stage Play:
-MTRCB Approval Rating (forMovie) MTRCB
-E-copy of the movie Client
-Synopsis of the story
-Rationale of the play that links tothe
curriculum
-Cast of Characters
8. Other Documents as may be required by the Client
reviewing DepEd CO unit, e.g., activity matrix,
detailed description of the activity if registrationfee
will be charged
CLIENT FEES TOBE PROCESSI PERSON
AGENCY ACTION PAID NG TIME RESPONSI
STEPS BLE
1.1 Acknowledge request via
1. Email
email andcheck attachments None 2 hours TA / AO /
requirements
AA
77
1.2 Log request on
tracker, assign
tracking number and
None 3 hours TA / AO
task, check
documents using
Screening Form
1.3 Draft letter of
compliance/regret
depending on
submitted
requirements, route None 2 days TA / AO / AA
to Office of the
Undersecretary for
Field Operations for
signature
None 2 hours upon
1.4 Forward letter to
receipt of TA / AO / AA
client
signed letter
2.1 Review submitted
documents using
2. Receive Form 1A, route to None 2 hours TA / AO / AA
letter, submit reviewing DepEd CO
additional unit
requirements 2.2 If reviewing unit
as applicable. requests additional
Note that the time requirements, inform
waiting for the client to
client via email. Upon
submit document/s is None 2 hours TA / AO / AA
not included in the receipt of documents,
processing time.
fill out Form 1B and
return to reviewing
unit
2.3 Evaluate request
Reviewing
based on submitted None 10 days
DepEd CO unit
documents
2.4 Draft Advisory
upon receipt of None 1 day TA / AO / AA
evaluation results
AO V
2.5 Edit Advisory None 4 hours
SAO
2.6 Recommend/
CAO
endorse draft for None 1 day
Director IV
approval
Office of the
Undersecretary
2.7 Approve Advisory None 3 days
for Field
Operations
2.8 Assign number to
None 1 hour TA / AO / AA
approved Advisory
78
2.9 Quality check and
upload Advisory on None 2 hours AO
the DepEd website
2.10 File and archive None 1 hour TA / AO / AA
3. Receive
3.1 Inform client that
update on
request has been
request and
completed, send None 10 minutes TA / AO / AA
answer
Client Feedback
Feedback
Form
Form
TOTAL: None 19 days, 3 hours, 10 minutes
2. Issuance of DepEd Memorandum and DepEd Order signed by the Secretary

DepEd-wide or nationwide official issuances are released by the DepEd Central Office
to help make the DepEd community and its clients make informed decisions and take
appropriate action on education-related matters. A DepEd Memorandum (DM)
disseminates instructions, information or related matters including creation of
committees, announcement of celebrations, conferences/seminars, and reiteration of
regulations or laws issued by DepEd. On the other hand, a DepEd Order containspolicies
promulgated by the Central Office and is usually long term in nature unless rescinded or
amended by another DO. Due to the COVID-19 pandemic, majority of the steps for this
service are now completed online.

Who may avail: Government agencies, partner institutions, DepEd CO

1. Letter request (external clients) or Client Requesting
Routing Slip for DM/DO (CO clients office
only)
2. Draft DM/DO and Enclosure (if Requesting office
applicable)
3. DepEd Memorandum Evaluation Form Planning Service-Policy Research
(DMEF)/Policy Proposal Request Development Division
Form (PPRF) (CO clients
only)
79
CLIENT FEES TO PROCESSIN PERSON
AGENCY ACTION
STEPS BE PAID G TIME RESPONSIBLE
1. Email
1.1 Acknowledge
complete None 15 minutes TA / AO / AA
request via email
requirements
1.2 Log request on
tracker, assign
None 20 minutes TA / AO
tracking number and
task
1.3 Draft/reformat,
None 1 day TA / AO / AA
proofread issuance
1.4 Edit issuance AO V
None 1 day SAO
1.5 Review issuance None 2 days CAO
1.6 Recommend
approval None 3 hours Director IV
Requesting office
1.7 Return issuancefor
(Director/Usec/
further checking None 1 day
ASec)
1.8 Forward
endorsed issuance None 1 hour
CAO
to OSEC
1.9 Review and None 14 days OSEC
approve issuance
1.10 Document OSECAO
authentication and None 1 hour
quality check
1.11 Upload
approved issuance
None 1 hour AO
on the DepEdwebsite
1.12 Update None 10 minutes AA
Perpetual Index
1.13 File, release,
and archive hardcopy None 10 minutes TA / AO / AA
2. Receive 2.1 Inform client that
update on request has been
request and completed, send Client
Feedback Form None 10 minutes Assigned staff
answer
Feedback
Form
2.2 File hard copy of At least onceper
CAO
issuance with the UP- None quarter
ONAR Assigned staff
80
3. Provision of Copies of DepEd Issuances
This service covers the processing of requests for copies of issuances not available
on the DepEd website.

Who may avail: General Public
1. Letter request/email Client
CLIENT FEES TO PROCESSIN PERSON
AGENCY ACTION
STEPS BE PAID G TIME RESPONSIBLE
1. Submit 1.1 Acknowledge
request for request via
copy of email/stamp receiving None 1 hour TA / AO / AA
issuance copy of letter
1.2 Locate copy of
requested issuance None 2 days TA / AO / AA
and download/print
2. Receive
2.1 Provide requested
requested
issuance (email/hard
issuance and
copy) andFeedback None 10 minutes TA / AO / AA
answer
Form to client
Feedback
Form
2 days, 1 hour, 10 minutes

TOTAL: None
81
L. Records Division
1. Issuance of Requested Documents
Clients may request the issuance of the following documents that originated from the
DepEd Central Office (CO) and that are in the custody of the Records Division by
visiting the CO:
• Original Documents
• Certified True Copy (CTC)
• Photocopy
Office or Division: Records Division

Who may avail: All
1. One (1 Copy) Request Slip Records Division
2. One (1) original and one (1) photocopy of valid ID Client/s
• Additional for authorized representative Authorized Representative
1. One (1) original copy of authorization letter
2. One (1) original ID of authorizing person
3. One (1) original ID of authorized person
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTION
STEPS BE TIME RESPONSIBLE
PAID
1. Submit all 1.1. Receive and check the submitted
requirements requirements None 2 minutes
Administrative
1.2. Search from Records file and verify the Assistant / Officer
requested document; advise client of next None 1 day
steps
1.3. Review, verify, indicate action to be taken
Administrative
in the request slip and recommend for None 26 minutes
Officer
approval.
1.4. Approve and release the requested
None 3 minutes CAO
documents and Request Slip
1.5. Prepared the requested documents.
• Original copy - stamp released with
control numbers Administrativ e
None 30 minutes
• Photocopy the request documents Assistant /
• Certified true copy-photocopy and stamp Officer
certified true copy.
2. Receive 2.1 Release the requested document/s
Administrative
requested None 2 minutes
Assistant / Officer
document
TOTAL: None 1 day and 1 hour
82
2. Issuance of Requested Document (ONLINE)
In consideration of clients unable to make walk-in requests, issuance of scan copy

documents that originated from the Central Office and are in custody of the Records
Division may be requested via the following channels:
• Google Form
• Email

Who may avail: • Via email - All
• Via Google Form - Current DepEd
employees in (Schools, Schools Division
Offices (SDOs), Regional Offices (ROs) and
the Central Office (CO) with DepEd email
address
For requests via email: Requesting Person/Authorized
Representative
1. Email containing complete details of the specific document

requested, e.g.
• Subject matter of document
• Types of document
• date of issuance
• date of document
• full name of requesting person
• reason for request
• Request for Legal and Personnel Documents

as.rd.legal@deped.gov.ph
as.rd@deped.gov.ph
• Request for other documents as.rd.mics@deped.gov.ph

2. Copy of ID of requesting person
Additional for authorized representative:

1. Copy of Authorization letter
2. Copy of ID of authorize representative
For requests via Google Form: Requesting Person/Authorized
1. Completely filled out Google Form using an active DepEd Representative
email address
83
https://bit.ly/ORF-LegalandPersonnelFiles
• Request for other documents - https://bit.ly/ORFGeneralFiles


2. Copy of ID of authorized representative
PROCES PERSON
FEES
CLIENT STEPS AGENCY ACTION SING RESPONSIB
TO BE
TIME LE
PAID
1. Send request via email or 1.1. Check the submitted requirements
Google Form: and acknowledge receipt of request;
request for additional information or None 4 Administrativ e
requirements as applicable minutes Assistant /
Officer
1.2. Process request: Administrativ e

None 2 days,
• search from Records file Assistant /
6
• verify requested document. Officer
hours,
• fill-out and print the Records
40
Division Action Form (RDAF)
minute
s
1.3. Review and recommend
approval of requested document/s None 5 Administrativ e
and RDAF minutes Officer
1.4. Approve the requested

Chief
document/s and RDAF None 5
Administrative
minutes
Officer
1.5. Scan the requested documents Administrativ
None 10
and the RDAF e Assistant /
minutes
Officer
2.Receive the 2.1. Email the requested scanned Administrativ e
requested document copy of documents and RDAF None 4 Assistant /
minutes Officer
TOTAL: None 2 days, 8 hours and 44
minutes
84
3. Issuance of Requested Documents – walk-in
Clients may request the issuance of the following documents that originated from the
DepEd Central Office (CO) and that are in the custody of the Records Division by
visiting the CO.
• Original Documents
• Certified True Copy (CTC)
• Photocopy

Who may avail: All
1. One (1 Copy) Request Slip Records Division
2. One (1) original and one (1) photocopy of valid ID Client/s
• Additional requirement for authorized Authorized Representative
representative
1. One (1) original copy of authorization letter
2. One (1) original ID of authorizing person
3. One (1) original ID of authorized person
CLIENT AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME
STEPS RESPONSIBLE
1. Submit all 1.1. Receive and check the Administrative
None 2 minutes
requirements submitted requirements Assistant /
1.2. Search from Records file and Administrative
verify the requested document; None 1 day Officer (AdAs /
advise client of next steps AO)
1.3. Review, verify, indicate action
26
to be taken in the request slip and None AO
minutes
recommend for approval
1.4. Approve and release the Chief
requested documents and Request None 3 minutes Administrative
Slip Officer
1.5. Prepare the requested AdAs/AO
documents.
Original copy - stamp released 30
None
with control numbers minutes
Photocopy requested documents
CTC - photocopy and stamp CTC
2. Receive the 2.1 Release the requested
requested document/s None 2 minutes AdAs/AO
document
TOTAL None 1 day and 1 hour
85
4. Issuance of Requested Documents – online
In consideration of clients unable to make walk-in requests, issuance of scan copy documents
that originated from the Central Office and are in custody of the Records Division may be
requested via the following channels:
• Google Form
• Email

Who may avail: • Via email - All
• Via Google Form - Current DepEd
employees in (Schools, Schools
Division Offices (SDOs), Regional
Offices (ROs) and the Central Office
(CO) with DepEd email address
For requests via email:

Requesting Person/Authorized
1. Email containing complete details of the Representative
specific document requested, e.g.
• Subject matter of document
• Types of document
• date of issuance
• date of document
• full name of requesting person
• reason for request

as.rd.legal@deped.gov.ph
as.rd@deped.gov.ph
• Request for other documents

as.rd.mics@deped.gov.ph

For requests via Google Form: Requesting Person/Authorized

Representative
1. Completely filled out Google Form using an active
86
DepEd email address

https://bit.ly/ORF-LegalandPersonnelFiles
• Request for other documents -

https://bit.ly/ORFGeneralFiles

CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
1. Send request 1.1 Check the submitted requirements None 4 minutes Administrative
via email or and acknowledge receipt of request; Assistant /
Google Form request for additional information or Administrative
requirements as applicable Officer (AdAs /
AO)
1.2 Process request: None 2 days, 6 AdAs / AO
search from Records file hours, 40
verify requested document. minutes
fill-out and print the Records Division
Action Form (RDAF
1.3. Review and recommend approval None 5 minutes AO
of requested document/s and RDAF
1.4. Approve the requested None 5 minutes CAO
document/s and RDAF
1.5. Scan the requested documents None 10 minutes AdAs / AO
and the RDAF
2. Receive the 2.1. Email the requested scanned copy None 4 minutes AdAs/AO
requested of documents and RDAF
document
TOTAL None 2 days, 8 hours, and 44
minutes
87
Central Office
Internal Services
88
A. Accounting Division
1. Processing of Disbursement Vouchers – Big-Ticket Goods (Supplies,

Materials, Equipment and Motor Vehicles)
All big-ticket items, supplies, materials, equipment, and motor vehicles which may beneeded
in the pursuit of any project or activity of the agency.
Office or Division: Accounting

Type of Transaction: G2G - Government to Government
Who may avail: DepEd Offices
1. General Requirements
1.1. Certificate of Availability of Funds Proponent
1.2. Existence of lawful and sufficient Proponent
allotment duly obligated as certified by
authorized officials
1.3. Legality of transaction and conformity Proponent
with laws, rules, and regulations
1.4. Approval of expenditure by Head of Proponent
Office
1.5. Sufficient and relevant documents to Proponent
establish validity of claim
1.6. Checklist of Requirements Accounting Division
1.7. Approved Obligations of Request and Proponent & Budget Division
Status – box A & box B – Approved
(Appendix No. 11 GAM) (3 Copies)
1.8. Disbursement Voucher – box A – Proponent
Approved (Appendix No. 32 GAM) (3
Copies)
2. Basic Requirements for All Types of
Procurement Through Public Bidding
2.1. Authenticated photocopy of the approved Proponent
APP and any amendment thereto
2.2. Approved contract supported by the Proponent
following documents:
• Invitation to Apply for Eligibility to Bid
• Letter of Intent
• Results of Eligibility Check/Screening
• Bidding Documents enumerated under
Section 17.1 of Revised IRR of RA
Accounting Services are applicable to Central, Region and Schools Division Offices.
89
9184 which includes a complete
technical description of the equipment
and accessories, scope of works, if
applicable
• Minutes of Pre-Bid Conference, for
Approved Budget for Contract (ABC)
PHP1million and above
• Agenda and/or Supplemental Bulletins,if
any
• Bidders Technical and Financial
Proposals
• Minutes of Bid Opening
• Abstract of Bids
• Post-Qualification Report of Technical
Working Group
• BAC Resolution declaring winning
bidder
• Notice of post qualification
• BAC Resolution recommending approval
and approval by the Head of the Procuring
Entity of the Resolution ofthe BAC
recommending award of contract
• Notice of Award
• Performance Security
• Program of Work and Detailed
Estimates
• Notice to Proceed, indicating the dateof
receipt by the contractor
• Detailed Breakdown of the ABC
• Copy of the Approved PERT/CPM
Network Diagram and detailed
computations of contract time
• Detailed Breakdown of the Contract
Cost
2.3. Copy of Advertisement of Invitation to
Bid/Request for expression of interest
• Newspaper clipping of advertisement
(ABC 2 million and above)
• Printout copy of advertisement postedin
PhilGEPS
• Certification from the Head of BAC
Secretariat on the posting of
advertisement at conspicuous places
• Printout copies of advertisement postedin
agency website, if any
2.4. Documentary requirements under Sections Proponent
23.1 and 25.2a of the RevisedIRR of RA No.
9184
90
2.5. Minutes of pre-procurement conferencefor project Proponent
costing 2 million and above
2.6. Bid Evaluation Report Proponent
2.7. Post Qualification Evaluation Report Proponent
2.8. Printout copy of posting of Notice of Award, Proponent
Notice to Proceed and Contractof award in the
PhilGEPS
2.9. Evidence of Invitation of three observersin all stages Proponent
of the procurement process pursuant to Section
13.1 of the Revised
IRR of RA 9184
2.10. Approved request for purchase or Proponent
requisition of supplies, materials and
equipment
2.11. Additional documents required to be submitted Proponent
5 days upon execution of contract:
• Certificate of Exclusive Distributorship,if
applicable
• Samples and brochures/photographs,if
applicable
• For imported items:
- Consular Invoice/Pro-forma invoiceof the
foreign supplier with the corresponding
details
- Home Consumption Value of theitems
- Breakdown of the expensesincurred
in the Importation
2.12. Original copy of Dealers/Suppliers’ Invoices Proponent

showing the quantity, description of the articles,
unit, and totalvalue, duly signed by the dealer, and
indicating receipt by the proper agency official of
items delivered
2.13. Results of Test Analysis, if applicable Proponent

2.14. Tax receipts from the Bureau of Proponent
Customs or the BIR
2.15. Duly approved Inspection and Acceptance Proponent
Report prepared by the
Department property inspector
2.16. For equipment, Property Proponent
Acknowledgement Report
2.17. Warranty Security for a minimum periodof three Proponent
months, in the case of expendable supplies, or a
minimum period of one year in the case of non-
expendable supplies, after acceptance
91
2.18. Request for purchase of supplies,materials, and Proponent
equipment
2.19. In case of motor vehicles, authority to purchase Proponent
from Agency head and Secretary of DBM, or OP
depending on
the type of vehicle being provided
2.20. Other documents peculiar to the contract and/or Proponent

to the mode of procurement and considered
necessaryin the auditorial review and in the
technical evaluation thereof

Procurement Through Alternative Modes
3.1. Documents to be submitted within five working Proponent
days from the execution of the contract as required
under CAO Circular2009-001:
• Purchase order/Letter order/Contract, duly
approved by the official concernedand accepted
by the supplier (date of acceptance must be
clearly indicated)
• Proof of posting of invitation or request for
submission of price quotation in the PhilGEPS
website, website of the procuring entity and at any
conspicuousplace reserved for this purpose in the
premises of the the procuring agency for a period
of seven calendar days in case shopping under
section 52.1b andNegotiated Procurement under
53.1 (two failed bidding) and 53.9 small value
procurement of the Revised IRR of RA 9184
• Performance and warranty securities,except for
Shopping and Negotiated Procurement under
emergency casesand Small Value Procurement
• BAC Resolution recommending and justifying to
the Head of Procuring Entity (HOPE) the use of
alternative mode of procurement and approval
bythe HOPE of the BAC Resolution
• Proof of posting of Notice of Award in the
PhilGEPS website, the website of the procuring
entity, if available, and at
any conspicuous place reserved for this purpose in
the premises of theprocuring entity
92
3.2. Approved Procurement Plan Proponent
3.3. Request for purchase or requisition of Proponent
supplies, materials, and equipment, duly
approved by proper authorities
3.4. Original copy of the delivery invoice Proponent
showing the quantity, description of the
articles, unit, and total value, duly signedby
the dealer or his representative and
indicating receipt by the proper agency
official of items delivered
3.5. Duly approved Inspection and Proponent
acceptance report
3.6. Approval by the HOPE or his duly Proponent
authorized representative on the use of
the alternative methods of procurement,as
recommended by the BAC
3.7. Statement of the prospective bidder that it is Proponent
not blacklisted or barred from biddingby the
Government or any of its
agencies, offices, corporations or LGUs
3.8. Sworn affidavit of the bidder that it is not Proponent
related to the HOPE by consanguinity or
affinity up to the third civil degree
3.9. Additional Requirements for Limited
Source Bidding
a.Specific requirements to be submitted Proponent
within 5 days from the execution of the
contract:
• Copy of direct invitation to bid servedby
the concerned agency to all suppliers or
consultants appearing inthe pre-
selected list of
manufacturers/suppliers/ distributors
with known experience and proven
capability on the requirements of the
particular contract
• Winning bidder’s offer or proposal
• Abstract of bids showing the most
responsive and complying bidder from
among the other bidders who
participated in the bidding
• Notice of Award
b.Documentary requirements under Proponent
Section 23.1 and 25.2(a), of the
Revised IRR of RA No. 9184
c. Other documents peculiar to the Proponent
contract and/or to the mode of
93
procurement and considered necessaryin
the auditorial review and in the technical
evaluation thereof
d.Bid security (required under Section 5.4 Proponent
IRR-A RA No. 9184)
3.10. Additional Requirements for Direct
Contracting
w/in 5 days from the execution of the
contract:
• Copy of letter to selected
manufacturer/supplier/ distributor to
submit a price quotation and
conditions of sale
• Certificate of Exclusive
Distributorship
• Certification from the agency
authorized official that there are no
sub-dealers selling at lower prices and
for which no suitable substitutecan be
obtained at more advantageous terms
to the government
• Certification of the BAC in case of
procurement of critical plant
components and/or to maintain
certain standards
b.Study/survey done to determine that Proponent
there are no sub-dealers selling at lower
prices and for which no suitable
substitute can be obtained at more
advantageous terms to the
government
procurement and considered necessary
in the auditorial review andin the
3.11. Additional Requirements for Repeat
Order
contract:
• Copy of original contract used as basis
for repeat order indicating thatthe
original contract was awarded through
public bidding
• Certification from the purchasing
office that the supplier has compiled
94
with all the requirements under the
original contract
3.12. Additional Requirements for Shopping
contract:
• Price quotations from at least three
bonafide and reputable
• Abstract of canvass
3.13. Additional Requirements for
Negotiated Procurement
contract (in case of two failed biddings,
emergency cases, take-overof contract
and small value procurement):
• Abstract of submitted Price
Quotation
• BAC Resolution recommending
award of contract to Lowest
Calculated Responsive Bid (LCRB)
b.Additional requirements in case of two Proponent
failed biddings:
• Agency’s offer for negotiations with
selected suppliers, contractors, or
consultants
• Certificate of failure of competitive
bidding for the second time
• Evidence of invitation of observers inall
stages of the negotiation
• Eligibility documents in case of
infrastructure projects
c. Additional requirements in emergency Proponent
cases:
• Justification as to the necessity of
purchase
d.Additional requirements in case of Proponent
take-over of contracts:
• Copy of terminated contract
• Reasons for the termination
• Negotiation documents with the
second lowest calculated bidder or the
third lowest calculated bidder in case of
failure of negotiation with thesecond
lowest bidder. If negotiation
95
still fails, invitation to at least three
eligible contractors
• Approval to negotiate contract for
projects under exceptional cases
e.Additional requirements in case of Proponent
small value procurement:
• Letter/invitation to submit proposals
f. Additional requirements for adjacentor Proponent
contiguous projects:
• Original contract and any document
indicating that the same resulted from
competitive bidding
• Scope of work which should be
related or similar to the scope of
work of the original contract
• Latest Accomplishment Report of the
original contract showing that there
was no negative slippage/delay
3.14. Additional Requirements for Advance
Payment
a.Irrevocable standby letter of credit of Supplier
equivalent value /surety bond callable
upon demand/bank guarantee
b.Request for Payment Supplier
c. Bank details Supplier
d.Such other documents peculiar to the Proponent
procurement and considered necessary
in the auditorial review andin the
e.Copy of transmittal letter of BAC to BAC
COA (9.1 page 32 COA Circular No.
2012-01 dtd. 06-14-2012
4. Release of Retention Fee
4.1. SBLC/Bank Guaranty - for retention fee Supplier
substitution
4.2. Request for Payment Supplier
4.3. Bank details Supplier
4.4. Certification from the End User that the Proponent
project in completed and inspected
4.5. Previous Copy of Disbursement Proponent
Vouchers paid (Retention Fee)
Such other pertinent supporting documents
as required by the nature of expense such as
but not limited to:
• Billing Statements/Statement of Account Supplier
96
• Plans and Specifications (bidding Proponent
documents, SCC, GCC)
• Inspection & Acceptance Reports Proponent
• Letter Request for Payment (progress Supplier
billing, Retention, etc)
• Bank Certificate - Valid Account no. Bank Supplier
details for LDDAP-ADA
• Sales Invoices/Delivery Receipts Supplier
• Photographs / Picture of Accomplishment Supplier
• Summary of DRs/IARs Supplier/Proponent
• Delivery/Acceptance Receipts Proponent
• Computation of Applicable Liquidated Proponent
Damages
• Bid Allocation List Proponent
• Training Checklist Proponent
• Approved Request for Re-Allocation, ifany Proponent
• Approved Extension, if any Proponent

• Approved Variation/Change Order, if any Proponent
• Performance Bond / Copy of Transmittal Proponent
Letter to Cash Division
• Certificate of Acceptance Proponent
• Certificate of Completion of Deliveries Proponent
(from CO)
• Certificate of Final Acceptance (From CO) Proponent
• Certificate of Acceptance (Division Proponent
Office/RO)
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTION TO BE SING RESPONSIB
PAID TIME LE
1.Submit Documents 1. Receive documents
for Claim of from the Budget
Payments to Budget Section, and log in
Section the tracking system, Designated
and forward Staff &
None 4 hours
Disbursement Receiving
Vouchers (DV) for Staff
the next step
1.1. Review of Designated

documentation None 56 days Pre-Audit
requirements Staff
1.2. Forward received Designated
DVs to Head of Releasing &
None 4 hours
Accounting Unit for Receiving
final review Staff
97
1.3. Final Review ofDV
and Supporting
Documents
If complete, sign DVs

and proceed to
payment (Proceed Head of
to Step1.5) 2 days Accounting
None and 4 Unit/Designa
If incomplete, prepare hours ted
findings and Accountant
forward to
designated staff
for tracking
(Proceed to Step
1.6)
1.4. Forward
documents for
processing of None Designated
payment thru Releasing &
4 hours
ADA or check Receiving
1.5. Forward to End- Staff
User for None
compliance
TOTAL: None 60 days
*Note: For transactions on CO, the entire turnaround time for big ticket items will be 60
days as agreed on the QMS. These are the centrally procured projects directly delivered to
Schools, DO, RO (Textbooks, DepEd Computerization Program, Technical Vocational
Livelihood, Science and Mathematics Equipment).
98
2. Processing of Disbursement Vouchers – Consultancy
Services of consultants may be engaged by any procuring entity for agency projects or
related activities of such magnitude as would require a level of expertise beyond the
optimum in-house capacity of the agency.

Who may avail: DepEd offices
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
1.1. Certificate of Availability of Proponent
Funds
1.2. Existence of lawful and Proponent
sufficient allotment duly
obligated as certified by
1.3. Legality of transaction and Proponent
conformity with laws, rules,
and regulations
1.4. Approval of expenditure by Proponent
Head of Office
1.5. Sufficient and relevant Proponent
documents to establish
validity of claim
1.7. Approved Obligations of Proponent & Budget Division
Request and Status – box A&
box B – Approved (Appendix
No. 11 GAM) (3 Copies)
1.8. Disbursement Voucher – box Proponent

A – Approved (Appendix No.32
GAM) (3 Copies)
2.1. Authenticated photocopy of Proponent
the approved APP and any
amendment thereto
2.2. Approved contract supported
by the following documents:
• Invitation to Apply for
Proponent
Eligibility to Bid
• Results of Eligibility
Check/Screening
99
• Bidding Documents
enumerated under Section
17.1 of Revised IRR of RA 9184
which includes a complete
technical description of the
equipment and accessories,
scope of works, if applicable
• Minutes of Pre-Bid
Conference, for Approved
Budget for Contract (ABC)
• Agenda and/or
Supplemental Bulletins, if
any
• Bidders Technical and
Financial Proposals
• Post-Qualification Report of
Technical Working Group
• BAC Resolution declaring
winning bidder
• BAC Resolution
recommending approval
and approval by the Headof
the Procuring Entity of the
Resolution of the BAC
recommending award of
contract
• Notice of Award
• Program of Work and
Detailed Estimates
• Notice to Proceed, indicating
the date of receiptby the
contractor
• Detailed Breakdown of the
ABC
• Copy of the Approved
PERT/CPM Network
Diagram and detailed
computations of contract
Contract Cost including
detailed breakdown of
estimates and/or
100
- schedule of basic rates
certified by the
consultant with a sworn
statement;
- derivation of the billing
factor/multiplier certified
by the consultant with a
sworn statement;
- detailed breakdown of
reimbursable costs
based on agreed fixed
rates and actual costs
2.3. Copy of Advertisement of Proponent
Invitation to Bid/Request for
expression of interest
• Newspaper clipping of
advertisement (ABC 1
million or 4 months and
above)
• Printout copy of
advertisement posted in
PhilGEPS
• Certification from the Headof
BAC Secretariat on the
posting of advertisement at
conspicuous places
• Printout copies of
2.4. Documentary requirements Proponent
under Section 25.2c of the
2.5. Minutes of pre-procurement Proponent
conference for project costing
1 million and above
2.7. Ranking of short-listedbidders Proponent
2.8. Post Qualification Evaluation Proponent

Report
2.9. Printout copy of posting of Proponent
Notice of Award, Notice to
Proceed and Contract of
award in the PhilGEPS
2.10. Evidence of Invitation of three Proponent
observers in all stagesof the
procurement process
pursuant to Section 13.1 of
101
the Revised IRR of RA
9184
2.11. Additional documents Proponent
required to be submitted 5
days upon execution of
contract:
• If not in the Terms of
Reference, appropriate
approved documents
indicating the expected
outputs/deliverables
• Copy of the approved
manning schedule
indicating the named and
positions of the consultants
and staff and the extent of
their participation in the
project
• Copy of the curriculum Vitae
of the consultant and
staff
2.12. Letter request for payment Proponent
from the consultant
2.13. Approved consultancy Proponent
progress/final reports,
and/or output required
under the contract
2.14. Progress/Final Billing Proponent
2.15. Contract of infrastructure Proponent
projects subject of Project
Management Consultancy
Services
Procurement Through Alternative Mode
102
3.1. Documents to be submitted within five working days from Proponent
the execution of the contractas required under CAO
Circular 2009-001:
• Purchase order/Letter order/Contract, duly approved by
the official concerned and accepted bythe supplier (date
of acceptance must be clearlyindicated)
• Proof of posting of invitationor request for submission of
price quotation in the PhilGEPS website, websiteof the
procuring entity and at any conspicuous place reserved
for this purpose inthe premises of the procuring agency
for a period of seven days for Negotiated Procurement
(two failed bidding) and small value procurement
• Performance and warrantysecurities, except for
Shopping and Negotiated Procurement under
emergency cases and Small Value Procurement
• BAC Resolution recommending and justifying to the Head
of Procuring Entity (HOPE) theuse of alternative mode of
procurement and approval by the HOPE of the BAC
Resolution recommending award of contract
• Proof of posting of Notice ofAward in the PhilGEPS
website, the website of the procuring entity, if available,
and at any conspicuous place reserved for this
purpose in the premises ofthe procuring entity
3.3. Approval by the HOPE or hisduly authorized representative Proponent
on the use of the alternative methods of procurement, as
3.4. Statement of the prospectivebidder that it is not Proponent
blacklisted or barred from bidding by the Government or
any of its agencies, offices, corporations or LGUs
3.5. Sworn affidavit of the bidderthat it is not related to the Proponent
HOPE by consanguinity or affinity up to the third civil
degree

Limited Source Bidding
103
a.Specific requirements to be Proponent
submitted within 5 days from
the execution of the contract:
• Copy of direct invitation to
bid served by the
concerned agency to all
suppliers or consultants
appearing in the pre-
selected list of
manufacturers/suppliers/
distributors with known
experience and proven
capability on the
requirements of the
particular contract
• Winning bidder’s offer or
proposal
• Abstract of bids showing
the most responsive and
complying bidder from
among the other bidders
who participated in the
bidding
• Notice of Award
b.Documentary requirements Proponent
under Section 23.1 and
25.2(a), of the Revised IRR
of RA No. 9184
c. Other documents peculiar to Proponent
the contract and/or to the
mode of procurement and
considered necessary in the
auditorial review and in the
d.Bid security (required under Proponent
Section 5.4 IRR-A RA No.
9184)
submitted w/in 5 days from
the execution of the contract
(in case of two failed
biddings, emergency cases,
take-over of contract
104
and small value
procurement):
• Price quotation/bids/final
offers from at least be
three invited suppliers
• Abstract of submitted
Price Quotation
• BAC Resolution
contract to Lowest
Calculated Responsive
Bid (LCRB)
b.Additional requirements in Proponent
case of two failed biddings:
• Agency’s offer for
negotiations with selected
suppliers, contractors, or
consultants
• Certificate of failure of
competitive bidding for the
second time
• Evidence of invitation of
observers in all stages of
the negotiation
• Eligibility documents in
case of infrastructure
projects
c. Additional requirements in Proponent
emergency cases:
• Justification as to the
necessity of purchase
d.Additional requirements in Proponent
case of take-over of
contracts:
• Copy of terminated
contract
• Reasons for the
termination
• Negotiation documents
with the second lowest
calculated bidder or the
third lowest calculated
bidder in case of failure of
negotiation with the second
lowest bidder. If
negotiation still fails,
invitation to at least three
105
• Approval to negotiate
contract for projects under
exceptional cases
e.Additional requirements in Proponent
case of small value
procurement:
• Letter/invitation to submit
proposals
f. Additional requirements for Proponent
adjacent or contiguous
projects:
• Original contract and any
document indicating that
the same resulted from
competitive bidding
• Scope of work which
should be related or
similar to the scope of
work of the original
contract
• Latest Accomplishment
Report of the original
contract showing that
there was no negative
slippage/delay
Such other pertinent supporting

documents as required by the
nature of expense such as but
not limited to:
• Approved authority to hire Proponent
• Duly approved accomplishment Supplier/Proponent
for the scopeof payment
• PhilGEPS registration for first Supplier

payment
STEPS ACTION BE PAID TIME RESPONSIBLE
1.Submit 1. Receive
Documents documents
for Claim of from the
Payments to Budget Designated Staff
Budget Section, and None 4 hours & Receiving
Section log in the Staff
tracking
system, and
forward
106
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
documentatio 3 days and 4 Designated
n None
hours Pre-Audit Staff
requirements
1.2. Forward
received DVs
Designated
to Head of
None 4 hours Releasing &
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Step 1.5) None 2 days
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
payment thru Designated
ADA or check 4 hours Releasing &
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
107
3. Processing of Disbursement Vouchers - Infrastructure
Appropriations authorized under the GAA for the construction of buildings shall be
implemented only in accordance with the appropriate standards and specification as
prescribed by the DPWH or other appropriate government agencies, as the case maybe.

REQUIREMENTS
Funds
conformity with laws, rules,
and regulations
Head of Office
documents to establish validityof
claim
1.7. Approved Obligations of Request Proponent & Budget Division
and Status – box A &box B –
Approved (Appendix No. 11
GAM) (3 Copies)
1.8. Disbursement Voucher – boxA – Proponent
Approved (Appendix No.
32 GAM) (3 Copies)
amendment thereto
2.2. Approved contract supported Proponent
Eligibility to Bid
Check/Screening
108
• Bidding Documents enumerated under Section
17.1 of the Revised IRR ofRA 9184 which includes acomplete
set of approved plans/drawings and technical specifications
• Agenda and/or Supplemental Bulletins, ifany
• Bidders Technical andFinancial Proposals
• Post-Qualification Report ofTechnical Working Group
• BAC Resolution declaringwinning bidder
• BAC Resolution recommending approval and approval by the
Head ofthe Procuring Entity of the Resolution of the BAC
• Notice of Award
• Program of Work andDetailed Estimates
• Notice to Proceed, indicating the date of receiptby the
contractor
• Detailed Breakdown of theABC
• Copy of the Approved PERT/CPM Network Diagram and
detailed computations of contracttime
• Detailed Breakdown of the Contract Cost including detailed
breakdown of estimates and/or unit cost analysis/derivation
for eachwork item expressed in volume/area/lump/sum/lot
2.3. Copy of Advertisement of Invitation to Bid/Request for Proponent
• Newspaper clipping of advertisement (ABC 5 million and
above)
• Printout copy of advertisement posted inPhilGEPS
• Certification from the Headof BAC Secretariat on the posting
of advertisement atconspicuous places
• Printout copies of advertisement posted inagency website, if
any
2.4. Documentary requirementsunder Sections 23.1 and 25.2b of Proponent
the Revised IRR of RA No. 9184
2.5. Minutes of pre-procurement conference for project costing Proponent
5 million and above
Report
2.8. Printout copy of posting ofNotice of Award, Notice toProceed Proponent
and Contract of award in the PhilGEPS
2.9. Evidence of Invitation of three observers in all stagesof the Proponent
procurement process pursuant to Section 13.1 of the Revised IRR of
RA 9184
109
2.10. Approved request for purchase or requisition of Proponent
supplies, materials, and
equipment
2.11. Additional documentary requirements common to all Proponent

infrastructure transactions:
• Letter request from contractors for
advance/progress/final payment or for substitution
in case of release ofretention money
• Common to progress/finalpayment
- Statement of work accomplished/progressbilling
- Inspection report by theagency's authorized
Engineer
- Result of test analysis, ifapplicable
- Statement of timeelapsed
- Monthly certificate ofpayment
- Contractor's affidavit on payment of laborers and
materials
- Pictures, before, during and after construction of
items of work especiallythe embedded items
- Photocopy of vouchers ofall previous payments
Certificate of completion
2.12 Additional Requirements for

Advance Payment
a.Irrevocable standby letter of credit of equivalent value Supplier
/surety bond callableupon demand/bank guarantee
d.Such other documents peculiar to the contract and/or to the Proponent
mode of procurement and considered necessary in the
auditorial review and in the technical evaluation thereof
e.Copy of transmittal letter ofBAC to COA (9.1 page 32 BAC
COA Circular No. 2012-01dtd. 06-14-2012
Variation Order / ChangeOrder / Extra Work Order
110
a.Copy of approved changeorder/extra work order Supplier
b.Copy of approved original plans indicating the Supplier

affected portion/s of the project and duly revised
plans and specifications, ifapplicable, indicating the
changes made which shallbe color coded
c. Copy of the agency's report establishing the Supplier

necessity/justification/s forthe need of such CO and
or EWO which shall include:
• the computation as to thequantities of the
additional works involvedper item indicating the
specific stations where such works are needed
• the date of inspection conducted and the results of
such inspection
• a detailed estimate of theunit cost of such items of
work for new unit costs including those expressed
in
volume/area/limp-sum/lot
d.Copy of the approved/revised PERT/CPM network Supplier

diagram which shall be color coded, reflecting the
effect of additional/deductive time on the contract
period andthe corresponding detailedcomputations
for the additional/deductive time
for the subject changeorder/extra work order
e.Copy of the approveddetailed breakdown of Supplier

contract cost for the variation order
111
f. Copy of the COA technicalevaluation report for the original Supplier
contract
g. If the variation order to bereviewed is not the 1st variation order, Supplier
all of the above requirements for allpreviously approved
variation orders, it not yet reviewed, otherwise, copyof the COA
technical evaluation report for the previously approved
variation orders
h.Additional performance security in the prescribed form and Supplier

amount if variation order exceeds 10percent of the original
contract cost
i. Such other documents peculiar to the contract and/or to the Proponent

mode of procurement and considered necessary in the auditorial
review and in
the technical evaluationthereof
2.14. Additional Documentary Requirements for Progress

Payment
a.Contractor may submit a statement of work accomplished (SWA) Supplier

or progress billing (note: the SWA should show the amounts
which the contractor considers itself to be entitled to, up to the
end of the month, to cover the cumulative value of theworks
executed to date based on the items in the Bill of Qualities and
adjustments made for
approved variation ordersexecuted
b.Request for progresspayment for work accomplished Supplier
112
2.15. Additional Documentary
Requirements for Final
Payment
a.As-built plans Supplier
b.Clearance from the Supplier
provincial treasurer that the
corresponding sand and
gravel fees have been
paid
c. Copy of turn over Supplier
documents/transfer of
project and facilities to
concerned government
agency
2.16. Additional Documentary
Requirements for Release
of Retention Fee
a.Any security in the form of Supplier
cash, bank guarantee,
irrevocable standby letter of
credit form commercial
bank, GSIS or surety nond
callable on demand
c. Certification from the End Proponent
User that the project in
completed and inspected
d.Previous Copy of Proponent
Disbursement Vouchers
paid (Retention Fee)
3. Basic Requirements for All Purchases Under
3.1. Documents to be submitted Proponent
within five working days from
the execution of the contractas
required under CAO Circular
2009-001 dated February 12,
2009:
• Purchase order/Letter
order/Contract, duly
approved by the official
concerned and accepted by
the supplier (date of
acceptance must be clearly
indicated)
• Proof of posting of invitation
or request for submission of
price quotation in the
113
PhilGEPS website, websiteof
the procuring entity and at
any conspicuous place
reserved for this purpose in
the premises of the procuring
agency for a period of seven
days for Negotiated
Procurement (two failed
bidding) and small value
procurement
• Performance and warranty
securities, except for Shopping
and Negotiated Procurement
under emergency cases and
SmallValue Procurement
• BAC Resolution
recommending and justifying
to the Head of Procuring
Entity (HOPE) theuse of
alternative mode of
procurement and approval by
the HOPE of the BAC
Resolution recommending
award of contract
• Proof of posting of Notice of
Award in the PhilGEPS
website, the website of the
procuring entity, if available,
and at any conspicuous place
reserved for this
purpose in the premises of
the procuring entity
3.3. Request for purchase or Proponent
requisition of supplies,
materials, and equipment,
duly approved by proper
authorities
3.4. Original copy of the delivery Proponent
invoice showing the quantity,
description of the articles, unit,
and total value, duly signed by
the dealer or his representative
and indicatingreceipt by the
proper agency
3.5. Duly signed Inspection and Proponent
acceptance report
114
3.6. Approval by the HOPE or his Proponent
duly authorized representative
on the use of the alternative
methods of procurement, as
3.7. Statement of the prospective Proponent

bidder that it is not blacklisted
or barred from bidding by the
agencies, offices, corporations
or LGUs
3.8. Sworn affidavit of the bidder Proponent
that it is not related to the
HOPE by consanguinity or
affinity up to the third civil
degree
take-over of contract and
small value procurement):
Quotation
• BAC Resolution
contract to Lowest
Calculated Responsive Bid
(LCRB)
b.In case of two failed Proponent
biddings:
consultants
second time
the negotiation
115
projects
c. In emergency cases: Proponent
d.In case of take-over of Proponent
contracts:
contract
• Reasons for the
termination
lowest bidder. If
exceptional cases
e.In case of small value Proponent
procurement:
proposals
f. For adjacent or contiguous Proponent
projects:
competitive bidding
contract
slippage/delay
nature of expense
116
1.Submit 1. Receive documents

Documentsfor from the Budget
Claim of Section, and log in
Payments to the tracking
Budget Section system, and Designated Staff &
forward None 4 hours Receiving Staff
Disbursement
Vouchers (DV)for
the next
step
1.1. Review of
documentation None 3 days and 4 Designated Pre-
requirements hours Audit Staff
1.2. Forward
received DVsto Designated
Head of None 4 hours Releasing &
Accounting Unit Receiving Staff
for final review
1.3. Final Reviewof DV

and Supporting
Documents
If complete, signDVs
and proceed to
payment
(Proceed to Head of Accounting
Step 1.5) Unit/Designated
None 2 days Accountant
If incomplete,
prepare
findings and
forward to
designated staff
for tracking
(Proceed toStep
1.6)
1.4. Forward Designated
documentsfor None 4 hours Releasing &
processing Receiving Staff
ofpayment
thru ADA or
check
1.5. Forward to End-
User forcompliance None
Total None 7 days
117
4. Processing of Disbursement Vouchers – General Support Services
(Janitorial, Security, Maintenance, Garbage Collection and Disposal, and
similar services)
All general support services, except consulting services and infrastructure projects,which
may be needed in the pursuit of any project or activity of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
conformity with laws, rules or
regulations
Head of Office
validity of claim
1.7. Approved Obligation request Proponent & Budget Division
and Status – box A & box B –
approved (Appendix No. 11
GAM) (3 Copies)
1.8. Disbursement Voucher – boxA – Proponent
GAM) (3 Copies)
amendment thereto
Eligibility to Bid
Check/Screening
118
17.1nof Revised IRR of RA
9184
• Agenda and/or
any
Financial Proposals
winning bidder
• BAC Resolution
recommending approval and
approval by the Head ofthe
Procuring Entity of the
contract
• Notice of Award
Detailed Estimates
contractor
• Detailed Breakdown of ABC
PERT/CPM Network
time
Contract Cost indicating cost
and dates of acquisition of
the equipment, quantities and
cost of materials, spare parts
and supplies furnished
by the contractor for
119
janitorial/security/maintenan
ce services
million and above)
PhilGEPS
conspicuous places
under Sections 23.1 and 25.2a
of the Revised IRR of
RA No. 9184
2.5. Bid Evaluation report Proponent
Report
observers in all stagesof the
procurement process
materials and equipment,
authorities
2.10. Accomplishment Report Proponent
2.11. Request for payment Proponent
2.12. Contractor’s Bill Proponent
2.13. Certificate of Acceptance Proponent
2.14. Record of Proponent
Attendance/Service
2.15. Proof of remittance to Proponent
concerned government
120
agency and/or GOCCs
(BIR, SSS, Pag-IBIG)
2.16. Other documents peculiar to Proponent
auditorial review in the
contract:
For Janitorial/security/
maintenance services:
• Appropriate approved
documents indicating the
following:
- Number of personnel
involved and their
corresponding rates/salary
- Schedule of work and places
of assignment or
station/visits indicating
among others, the number
of hours per visit
- Type and number of
equipment to be served (in
case of visitorial
maintenance service)
• Group classification of
personnel to determine the
Equivalent Equipment
Monthly Statutory Minimum
Wage Rate
• For janitorial services only:
- Scaled floor plans of the
building and other area/s
covered by the service
contract (for janitorial
services)
• For security service contract
only:
- Approved documents
indicating the minimum
requirements of the Agency
on the number of security
personnel to be involved in
the project
121
- Population of the agencywhere
the services are rendered
• For maintenance service
contracts:
- Detailed description of the
maintenance services to be
rendered or activities to be
performed
For Garbage Collection and

Disposal:
• Complete description/
specification and number of
units of dump trucks to be
used
• Complete descriptions/
specifications and number of
units of all other equipment to
be rented/used
• Appropriate approved
documents containing the
terms and conditions,
whether operated or bare
rental for heavy equipment,
whether per trip or package
deal; and other relevant
condition
• Designated dumpsite/locationof
dumpsite (if provided in a
separate document)
• Measurement in kilometers of
the total distance covered by
one complete route for all the
required routes to be traveled
• Estimated volume in cubic
meters of garbage to be hauled
from area of operation,
including the basisfor such
estimates
• In cases where the type of
contract differs from the usual
per trip contract basis,
sufficient justification and
comparative analysis between
the type of contract adopted
against the basic triptype of
contract
122
For forwarding/shipping/
hauling contract:
• Type/kind and technical
description of the mode of
transportation used
• Point of origin and
destination including the
estimated distance/s if
transported by land
• Estimated weight and volumeof
cargoes involved
2009-001:
indicated)
PhilGEPS website, website of
calendar days in case
shopping under section 52.1b
under 53.1 (two failed
bidding) and 53.9 small value
procurement of the Revised
IRR of RA 9184
123
• BAC Resolution
alternative mode of
the HOPE of the BAC
award of contract
the premises of
authorities
3.4. Duly approved Inspection Proponent
and acceptance report
methods of
procurement, as
agencies, offices,
corporations or LGUs
degree
Repeat Order
124
• Copy of original contract
used as basis for repeat
order indicating that the
original contract was
awarded through public
bidding
• Certification from the
purchasing office that the
supplier has compiled with
all the requirements under
the original contract
Quotation
• BAC Resolution
contract to Lowest
(LCRB)
suppliers, contractors or
consultants
second time
the negotiation
projects
emergency cases:
125
126
contracts:
contract
• Reasons for the
termination
• Negotiation documents with
the second lowest calculated
bidder or the third lowest
calculated bidder in case of
failure ofnegotiation with
the second lowest bidder. If
exceptional cases

case of small value
procurement:
proposals
projects:
competitive bidding
similar scope of the
original contract
slippage/delay

Advance Payment
a.Irrevocable standby letter of Supplier
credit of equivalent value
/surety bond callable upon
demand/bank guarantee
127
d.Such other documents Proponent
peculiar to the contract
and/or to the mode of
procurement and considered
necessary in theauditorial
review and in the
e.Copy of transmittal letter of BAC
BAC to COA (9.1 page 32 COA
Circular No. 2012-01 dtd. 06-
14-2012
4.1. SBLC/Bank Guaranty - for Supplier
retention fee substitution
4.4. Certification from the End Proponent
Vouchers paid(Retention Fee)

nature of expense such as but
not limited to:
• DTR and Summary of DTR

1.Submit 1.Receive
Documents documents from
for Claim of the Budget
Payments to Section, and login
Designated
Budget the tracking
Section system, and
Receiving Staff
forward
Disbursement
Vouchers (DV)
for the next step
1.1. Review of
documentatio 3 days and 4 Designated Pre-
n None
hours Audit Staff
requirements
128
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processingof
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
129
5. Processing of Disbursement Vouchers – Rental Contract
Rental services for buildings, offices, equipment or other related property that are paidin rent
which may be needed in the pursuit of any project or activity of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
A – approved (Appendix No.32
GAM) (3 Copies)
amendment thereto
Eligibility to Bid
Check/Screening
130
17.1 of Revised IRR of RA
9184
• Agenda and/or
any
Financial Proposals
winning bidder
• BAC Resolution
contract
• Notice of Award
Detailed Estimates
contractor
ABC
PERT/CPM Network
time
Contract Cost
million and above)
131
PhilGEPS
conspicuous places
RA No. 9184
Report
2.8. Evidence of Invitation of Proponent
three observers in all stagesof
the procurement process
authorities
2.10. List of prevailing comparable Proponent
property withinthe vicinity
2.11. Vicinity map Proponent

2.13. Bill/Invoices Proponent
2.14. Certificate of occupancy Proponent
(space/Building)
contract:
132
For privately-owned
office/building:
• Complete copy of the building
floor plans indicatingin shaded
colors the rentablespace
• Copy of the certificate of
occupancy of the building or
appropriate approved
documents showing the date
the building was constructedor
age of the building
• Complete description of the
building as to type, kind and
class including its component
parts and equipment facilities
such as but not limited to
areas, elevators, air-
conditioning systems,
firefighting equipment etc.
• Copy of master deed of
declaration and restrictions in
case of lease/rental of office
condominiums
For equipment
rental/lease/purchase
contract:
• Agency evaluation of
equipment utilization
• Pertinent data of area of
operation
2009-001:
indicated)
133
PhilGEPS website, websiteof
the premises of the the
procuring agency for a period
of seven days for Negotiated
procurement
• BAC Resolution
alternative mode of
the HOPE of the BAC
award of contract
entity
authorities
description of the articles, unit
proper agencyofficial of items
delivered
134
3.6. Approval by the HOPE on theuse Proponent
of the alternative methods of
procurement
agencies, offices,
degree
bid served by the
suppliers appearing in the
pre-selected list of suppliers
with known experience and
proven capability on the
requirements of the
particular contract
• Winning bidder's offer or
proposal
bidding
• Notice of Award

under Section 25.2b of the
c. Bid Security Proponent

d.Other documents peculiar to Proponent
135
Direct Contracting
a. Specific requirements to be Proponent
submitted w/in 5 days
from the execution of the
contract:
supplier to submit price
quotation and conditionsof
sale
• Certificate that the
supplier has compiled
with all the requirements
under the original
contract
b. Other documents peculiar to Proponent
considered necessaryin the
auditorial review andin the

biddings, emergencycases,
Price Quotation
• BAC Resolution
contract to Lowest
Bid (LCRB)
case of two failed
biddings:
136
negotiations with
selected suppliers,
contractors, or
consultants
competitive bidding for
the second time
the negotiation
projects
emergency cases:
contracts:
contract
• Reasons for the
termination
negotiation with the
second lowest bidder. If
contract for projects
under exceptional cases
case of small value
procurement:
proposals
projects:
137
competitive bidding
contract
slippage/delay
Advance Payment
/surety bond callableupon
demand/bank
guarantee
necessary in the auditorial
review and in
the technical evaluation
thereof
BAC to COA (9.1 page 32 COA
Circular No. 2012-01
dtd. 06-14-2012
Vouchers paid
(Retention Fee)
138
nature of expense
1.Submit 1. Receive
Documents documents
Payments to Budget
Budget Section, and Designated
Section log in the Releasing &
None 4 hours
tracking Receiving Staff
system, and
forward
Disbursement
Vouchers
(DV) for the
next step
1.1. Review
documentary
3 days and 4 Designated Pre-
requirement None
hours Audit Staff
1.2. Forward
received DVs
to Headof None 4 hours Designated
Accounting Releasing &
Unit for final Receiving Staff
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to Head of
payment Accounting
(Proceed to Unit/Designated
None 2 days
Step 1.5) Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
139
(Proceed to
Step 1.6)
1.4. Forward
documents
for
processing None
Designated
of payment
4 hours Releasing &
thru ADA or
Receiving Staff
check
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
140
6. Processing of Disbursement Vouchers – Repairs and Maintenance of
Equipment and Motor Vehicles
Repair and maintenance services of equipment and motor vehicles which may beneeded
in the pursuit of any project or activity of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
amendment thereto
Eligibility to Bid
Check/Screening
141
9184
• Agenda and/or
any
Financial Proposals
winning bidder
• BAC Resolution
contract
• Notice of Award
Detailed Estimates
contractor
ABC
PERT/CPM Network
time
Contract Cost
advertisement
142
PhilGEPS
conspicuous places
RA No. 9184
Report
authorities
contract:
• Copy of pre-repair evaluation
report and approved
detailed plans bythe agency
showing in sufficient detail
the scope of work/extent or
repair to be done
• Report of waste materials
• copy of documents
indicating the history of
repair
2.11. Post-inspection reports Proponent
2.12. Warranty certificate Proponent
143
2.14. Bill/Invoices Proponent
2.15. Certificate of acceptance Proponent
2.16. Pre-repair inspection Proponent
reports
2009-001:
indicated)
calendar days in case
shopping under section 52.1b
under 53.1 (two failed
bidding) and 53.9 small value
procurement of the Revised
IRR of RA 9184
Small
Value Procurement
144
• BAC Resolution
alternative mode of
the HOPE of the BAC
award of contract
the premises of
authorities
description of the articles, unit
proper agency
methods of procurement, as

agencies, offices, corporations
or LGUs
145
degree
bid served by the
suppliers appearing in the
pre-selected list of suppliers
with known experience and
proven capability on the
requirements of the
particular contract
proposal
bidding
• Notice of Award

25.2(a), of the Revised IRRof
RA No. 9184
Section 5.4 IRR-A RA No.
9184)
Direct Contracting
supplier to submit price
146
quotation and conditions of
sale
Distributorship
agency authorized official
that there are no sub-
dealers selling at lower
prices and for which no
suitable substitute can be
obtained at more
government
• Certification of the BAC in
case of procurement of
critical plant components
and/or to maintain certain
standards
b.Study/survey done to Proponent
determine that there are no
sub-dealers selling at lower
obtained at more
government
Repeat Order
bidding
147
Shopping
• Price quotations from at
least three bonafide and
reputable
distributors
(in case of two failed biddings,
emergency cases,take-over of
contract and small value
procurement):
Quotation
• BAC Resolution
contract to Lowest
(LCRB)
consultants
second time
the negotiation
projects
emergency cases:
148
contracts:
contract
• Reasons for the
termination
lowest bidder. If
exceptional cases
case of small value
procurement:
proposals
projects:
competitive bidding
contract
slippage/delay
Advance Payment
149
/surety bond callable upon
necessary in theauditorial
review and in the technical
evaluation thereof
BAC to COA (9.1 page 32
COA Circular No. 2012-01
dtd. 06-14-2012
Vouchers paid(Retention Fee)

nature of expense
• Approved Job Order Proponent
• Approved RIS (consumable) orICS Proponent
(non-consumable)
1.Submit 1. Receive
Documents documents
Payments to Budget Designated
Budget Section, and None 4 hours Releasing &
Section log in the Receiving Staff
tracking
system, and
forward
150
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
hours Audit Staff
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processingof
None
ADA or 4 hours Releasing &
check Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
151
7. Processing of Disbursement Vouchers – Board and Lodging
Board and lodging services which may be needed in the pursuit of any project oractivity
of the agency.

allotment duly obligated as certifiedby
regulations
1.4. Approval of expenditure by Head of Proponent
Office
1.5. Sufficient and relevant documentsto Proponent
1.7. Approved Obligation request and Proponent & Budget Division
Status – box A & box B – approved
(Appendix No. 11 GAM) (3 Copies)
approved (Appendix No. 32 GAM)(3
Copies)
2.1. Authenticated photocopy of the Proponent
approved APP and any amendment
thereto
2.2. Approved contract supported by the Proponent
following documents:
• Invitation to Apply for Eligibility to
Bid
Check/Screening
• Bidding Documents enumerated
under Section 17.1 of Revised IRRof
RA 9184
Approved Budget for Contract (ABC)
152
• Agenda and/or Supplemental
Bulletins, if any
Proposals
• BAC Resolution declaring winning
bidder
approval and approval by the Head
of the Procuring Entity of the
Resolution of the BAC recommending
award of contract
• Notice of Award
Estimates
• Notice to Proceed, indicating the
date of receipt by the contractor
• Copy of the Approved PERT/CPM
Network Diagram and detailed
computations of contract time
Contract Cost
2.3. Copy of Advertisement of Invitationto Proponent
advertisement
• Printout copy of advertisement
posted in PhilGEPS
advertisement at conspicuous places
• Printout copies of advertisement
posted in agency website, if any
2.4. Documentary requirements under Proponent

Sections 23.1 and 25.2a of the
2.6. Post Qualification Evaluation Report Proponent
153
2.7. Printout copy of posting of Notice of Proponent
Award, Notice to Proceed and
Contract of award in the PhilGEPS
observers in all stages of the
procurement process
2.9. Additional documents required to be Proponent
submitted 5 days upon execution of
contract:
• Samples and brochures/
photographs, if applicable
Customs or the BIR
2.11. Request for purchase or requisition Proponent
of supplies, materials and
equipment duly approved byproper
authorities
2.12. Other documents peculiar to the Proponent
necessary in the auditorial review
and in the technical evaluation
thereof
3.1. Documents to be submitted within Proponent
five working days from the execution
of the contract as required under CAO
Circular 2009-001:
order/Contract, duly approved by
the official concerned and accepted
by the supplier (date ofacceptance
must be clearly indicated)
• Proof of posting of invitation or
request for submission of price
quotation in the PhilGEPS website,
website of the procuring entity and at
any conspicuous place reservedfor
this purpose in the premises of the
the procuring agency for a period of
seven days for Negotiated
Procurement (two failed bidding) and
small value procurement
154
and Negotiated Procurement under
emergency cases and SmallValue
Procurement
• BAC Resolution recommending and
justifying to the Head of Procuring
Entity (HOPE) the use ofalternative
mode of procurement and approval
by the HOPE of the BAC Resolution
• Proof of posting of Notice of Awardin
the PhilGEPS website, the website of
the procuring entity, if available, and
at any conspicuous place reserved for
this purpose in the premises of the
procuring
entity
3.3. Request for purchase or requisition of Proponent
supplies, materials, and equipment,
duly approved by properauthorities

authorized representative on the use
procurement, as recommended by
the BAC
3.5. Statement of the prospective bidder Proponent
that it is not blacklisted or barred from
bidding by the Government or any of
its agencies, offices,
3.6. Sworn affidavit of the bidder that itis Proponent
not related to the HOPE by
consanguinity or affinity up to the
third civil degree
submitted w/in 5 days from the
execution of the contract:
• Copy of direct invitation to bid
served by the concerned agencyto
all suppliers appearing in the pre-
selected list of suppliers with
known experience and proven
capability on the requirements of
the particular contract
• Winning bidder's offer or proposal
155
responsive and complyingbidder
from among the other bidders
who participated in the bidding
• Notice of Award

thereof
d.Bid security Proponent
3.8. Additional Requirements for Direct
Contracting
• Certificate of no sub-dealers
selling at lower prices and for
which no suitable substitute canbe
obtained at more advantageous
terms to the government
• Certification of the BAC in caseof
procurement of critical plant
components and/or to maintain
certain standards
b.Study/survey done to determine that Proponent
there are no sub-dealers selling at
lower prices and for which no suitable
substitute can be
obtained at more advantageous
terms to the government
thereof
3.9. Additional Requirements for Repeat
Order
156
• Copy of original contract used as
basis for repeat order indicating
that the original contract was
awarded through public bidding
• Certification from the purchasing
office that the supplier has
compiled with all the requirements
under the original contract

execution of the contract (in caseof
two failed biddings, emergency
cases, take-over of contract and
• Price quotation/bids/final offers
from at least be three invited
suppliers
Quotation
Calculated Responsive Bid (LCRB)
b.Additional requirements in case of Proponent
two failed biddings:
• Agency’s offer for negotiations
with selected suppliers or
contractors
second time
negotiation
emergency cases:
• Justification as to the necessity of
purchase
d.Additional requirements in case of Proponent
second lowest calculated bidder or
the third lowest calculated
157
lowest bidder. If negotiation still
fails, invitation to at least three
• Approval to negotiate contract for
projects under exceptional cases
e.Additional requirements in case of Proponent
proposals
adjacent or contiguous projects:
document indicating that the
same resulted from competitive
bidding
• Scope of work which should be
related or similar to the scope of
work of the original contract
• Latest Accomplishment Report of
the original contract showing that
slippage/delay
documents as are required by the
nature of expense but not limited to:
• Approved Activity Request/Authority to Proponent
Conduct with details of budget estimate
• Billing Statement / Statement of Supplier

Account duly received by the
proponent
• List of attendance certified by the Proponent
Head of Office
• Approved Authority to pay Proponent
FEES
CLIENT PROCESS PERSON
AGENCY ACTION TO BE
STEPS ING TIME RESPONSIBLE
PAID
Documents from the Budget
for Claim of Section, and log in
the tracking system, Designated
Payments to
and forward None 4 hours Releasing &
Budget
Disbursement Receiving Staff
Section
Vouchers (DV) for the
next step
1.1. Review of
3 days and Designated Pre-
documentation None
requirements 4 hours Audit Staff
158
1.2. Forward received
Designated
DVs to Head of
Accounting Unit for None 4 hours Releasing &
final review Receiving Staff
1.3. Final Review of DVand
Supporting
Documents

and proceed to
Head of
payment (Proceed
Accounting
to Step 1.5) None 2 days
Unit/Designated
Accountant
If incomplete, prepare
findings and forward
to designated staff
fortracking (Proceed
to Step 1.6)
1.4. Forward
documents for
processing of None
Designated
payment thru ADA
4 hours Releasing &
or check
Receiving Staff
User for None
compliance
TOTAL: None 7 days
159
8. Processing of Disbursement Vouchers – Supplies, Materials & Equipment
(Non-Big-Tickets)
All non-big-ticket items, supplies, materials, equipment, and motor vehicles whichmay
be needed in the pursuit of any project or activity of the agency.

allotment duly obligated as
certified by authorized officials
conformity with laws, rules, and
regulations
1.4. Approval of expenditure by Head Proponent
of Office
1.5. Sufficient and relevant documentsto Proponent
1.7. Approved Obligations of Request and Proponent & Budget Division
Status – box A & box B – Approved
(Appendix No. 11 GAM)
(3 Copies)
Approved (Appendix No. 32 GAM)(3
Copies)
2.1. Authenticated photocopy of the Proponent
approved APP and any
amendment thereto
2.2. Approved contract supported by Proponent
the following documents:
• Invitation to Apply for Eligibility to
Bid
Check/Screening
• Bidding Documents enumerated
under Section 17.1 of Revised IRR
of RA 9184 which includes a
complete technical description of
160
the equipment and accessories,
scope of works, if applicable
Approved Budget for Contract(ABC)
• Agenda and/or Supplemental
Bulletins, if any
Proposals
winning bidder
approval and approval by the Head
of the Procuring Entity of the
• Notice of Award
Estimates
• Notice to Proceed, indicating the
date of receipt by the contractor
PERT/CPM Network Diagram
and detailed computations of
contract time
Contract Cost
2.3. Copy of Advertisement of Invitationto Proponent
advertisement (ABC 2 million and
above)
• Printout copy of advertisement
posted in PhilGEPS
advertisement at conspicuous
places
• Printout copies of advertisement
posted in agency website, if any
161
2.4. Documentary requirements under Proponent
Sections 23.1 and 25.2a of the
2.5. Minutes of pre-procurement Proponent
conference for project costing 2
million and above
Report
2.8. Printout copy of posting of Noticeof Proponent
Award, Notice to Proceed and
Contract of award in the PhilGEPS
procurement process pursuant to
Section 13.1 of the Revised IRR ofRA
9184
2.10. Approved request for purchase or Proponent
requisition of supplies, materials and
equipment
2.11. Additional documents required tobe Proponent
submitted 5 days upon execution of
contract:
Distributorship, if applicable
• Samples and
brochures/photographs, if
applicable
• For imported items:
- Consular Invoice/Pro-forma
invoice of the foreign supplier
with the corresponding details
- Home Consumption Value of
the items
- Breakdown of the expenses
incurred in the Importation
2.12. Original copy of Dealers/Suppliers’ Proponent
Invoices showing the quantity,
descriptionof the articles, unit, and
total value, duly signed by the
dealer,and indicating receipt by the
proper agency official of items
delivered
2.13. Results of Test Analysis, if Proponent
applicable
Customs or the BIR
162
Acceptance Report prepared by
the Department property
inspector
2.16. For equipment, Property Proponent
Acknowledgement Report
2.17. Warranty Security for a minimum Proponent
period of three months, in the case
of expendable supplies, or a
minimum period of one year in the
case of non-expendable supplies,
after acceptance by the procuring
entity of the delivered
supplies
2.18. Duly approved Request for Proponent
purchase of supplies, materials
and equipment
2.19. In case of motor vehicles, Proponent
authority to purchase from
Agency head and Secretary of
DBM, or OP depending on the
type of vehicle being provided
2.20. Other documents peculiar to the Proponent
thereof
3.1. Documents to be submitted within Proponent
five working days from the execution
of the contract as required under CAO
Circular 2009-001:
order/Contract, duly approved by
the official concerned and accepted
by the supplier (date ofacceptance
must be clearly indicated)
• Proof of posting of invitation or
request for submission of price
quotation in the PhilGEPS website,
website of the procuringentity and
at any conspicuous place reserved
for this purpose inthe premises of
the the procuringagency for a
period of seven
calendar days in case shopping
163
under section 52.1b and
Negotiated Procurement under
53.1 (two failed bidding) and 53.9
small value procurement of the
Revised IRR of RA 9184
Small Value Procurement
• BAC Resolution recommending and
justifying to the Head of Procuring
Entity (HOPE) the use of alternative
mode of procurement and approval
by theHOPE of the BAC Resolution
Award in the PhilGEPS website,the
website of the procuring entity, if
available, and at any conspicuous
place reserved for this purpose in
entity
3.3. Request for purchase or requisition Proponent
of supplies, materials, and
equipment, duly approved byproper
authorities
3.4. Original copy of the delivery invoice Proponent
showing the quantity, description of
the articles, unit, andtotal value, duly
signed by the dealer or his
representative and indicating receipt
by the proper
agency official of items delivered
acceptance report
authorized representative on the use
the BAC
3.7. Statement of the prospective bidder Proponent
that it is not blacklisted or barred
from bidding by the Government or
any of its agencies,offices,
164
3.8. Sworn affidavit of the bidder that itis Proponent
not related to the HOPE by
consanguinity or affinity up to the
third civil degree
submitted within 5 days from the
• Copy of direct invitation to bid
served by the concerned agency
to all suppliers or consultants
appearing in the pre-selected
list of manufacturers/suppliers/
capability on the requirementsof
the particular contract
• Winning bidder’s offer or
proposal
responsive and complyingbidder
from among the other bidders
who participated in the bidding
• Notice of Award

thereof
Section 5.4 IRR-A RA No. 9184)
Direct Contracting
manufacturer/supplier/
distributor to submit a price
quotation and conditions of
sale
165
Distributorship
• Certification from the agency
authorized official that there
are no sub-dealers selling at
lower prices and for which no
obtained at more
government
• Certification of the BAC in case
of procurement of criticalplant
components and/or to
maintain certain standards
b.Study/survey done to determine Proponent
that there are no sub-dealers
selling at lower prices and for
which no suitable substitute canbe
obtained at more
government
and in the technical
evaluation thereof
Repeat Order
• Copy of original contract usedas
basis for repeat order indicating
that the original contract was
awarded throughpublic bidding
supplier has compiled with all
the requirements under the
original contract
Shopping
• Price quotations from at least
three bonafide and reputable
166
manufacturers/suppliers/distributors
execution of the contract (in case of
two failed biddings, emergency
cases, take-over ofcontract and
• Price quotation/bids/final offers
from at least be three invited
suppliers
Quotation
Calculated Resonsive Bid (LCRB)
b. Additional requirements in caseof Proponent

two failed biddings:
• Agency’s offer for negotiationswith
selected suppliers, contractors, or
consultants
second time
negotiation
• Eligibility documents in case of
infrastructure projects
emergency cases:
d. Additional requirements in caseof Proponent
second lowest calculatedbidder
or the third lowest calculated
negotiation with thesecond
lowest bidder. If
negotiation still fails, invitation
167
to at least three eligible
contractors
• Approval to negotiate contract
for projects under exceptional
cases
e. Additional requirements in caseof Proponent
proposals
adjacent or contiguous projects:
document indicating that the
same resulted from
competitive bidding
• Scope of work which shouldbe
related or similar to the scope
of work of the originalcontract
• Latest Accomplishment Reportof
the original contract showing
that there was no negative
slippage/delay
Advance Payment
a.Irrevocable standby letter of credit Supplier
of equivalent value /surety
bond callable upon
d.Such other documents peculiarto Proponent
the contract and/or to the mode
of procurement and considered
and in the
e.Copy of transmittal letter of BACto BAC
COA (9.1 page 32 COA Circular No.
2012-01 dtd. 06-14-2012

168
4.4. Certification from the End User that Proponent
the project in completed and
inspected
Vouchers paid (Retention Fee)

documents as required by the nature
of expense such as but not limited to:
• Billing Statements/Statement of Supplier
Account
• Plans and Specifications (bidding Proponent
documents, SCC, GCC)
• Inspection & Acceptance Reports Proponent
• Letter Request for Payment Supplier
(progress billing, Retention, etc)
• Bank Certificate - Valid Account no. Supplier
Bank details for LDDAP-ADA
• Sales Invoices/Delivery Receipts Supplier
• Summary of DRs/IARs Supplier/Proponent
• Delivery/Acceptance Receipts Proponent
• Computation of Applicable Proponent
Liquidated Damages
• Performance Bond / Copy of Proponent
Transmittal Letter to Cash Division
• Certificate of Completion of Proponent
Deliveries (from CO)
• Certificate of Final Acceptance Proponent
(From CO)
Direct Payment
• Official Receipts/Invoices Suppliers of goods/services
(inspected)
• Approved Authority to Pay Proponent & Director Finance
• Certification from AMD AMD
• Certification that NO Cash Advancewas Proponent
drawn to purchase the supplies
• Approved RIS (consumable) or ICS Proponent/AMD
(non-consumable)
• Approved PR with certificate of Proponent
emergency purchase (if necessary)
• Certificate of inspection and AMD
acceptance
169
• 3 quotations (if applicable)/canvass Suppliers of goods/services
from at least three suppliers for
purchases involving 1,000 and above
• Summary/Abstract of canvass Proponent/AMD

Reimbursement
• Summary of Proponent
expenses/Disbursement Report
(certification signed)
• Official Receipts/Invoices Suppliers of goods/services
(inspected)
• Price quotations from at least three Suppliers of goods/services
bonafide and reputable
manufacturer/suppliers/distributors
(if applicable) for purchases
involving 1,000 and above
• Abstract of canvass Proponent/AMD
• Approved Authority to reimburse Proponent & Director Finance
• Certification from AMD AMD
• Certification that NO Cash Advancewas Proponent
drawn to purchase the supplies
• Approved RIS (consumable) or ICS Proponent/AMD
(non-consumable)
FEES
CLIENT TO PROCESSING PERSON
AGENCY ACTION BE
STEPS TIME RESPONSIBLE
PAID
Documents from the Budget
for Claim of Section, and log in
Designated Staff
Payments to the tracking system,
None 4 hours & Receiving
Budget and forward
Staff
Section Disbursement
Vouchers (DV) for
the next step
1.1. Review of
3 days and 4 Designated
documentation None
requirements hours Pre-Audit Staff
1.2. Forward received
Designated
DVs to Head of
Accounting Unit for
Receiving Staff
final review
1.3. Final Review of DVand Head of
Supporting Accounting
None 2 days
Documents Unit/Designated
Accountant
170
and proceed to
payment (Proceed
to Step 1.5)
If incomplete, prepare
findings and forward
to designated staff
fortracking (Proceed
to Step 1.6)
1.4. Forward
documents for
processing of None
Designated
payment thru ADA
4 hours Releasing &
or check
Receiving Staff
User for None
compliance
TOTAL: None 7 days
171
9. Processing of Disbursement Vouchers – Meals
Any type or kind of meals to be provided, which may be needed in the pursuit ofany
project or activity of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
amendment thereto
Eligibility to Bid
Check/Screening
172
9184
• Agenda and/or
any
Financial Proposals
winning bidder
• BAC Resolution
contract
• Notice of Award
Detailed Estimates
contractor
ABC
PERT/CPM Network
time
Contract Cost
advertisement
173
PhilGEPS
conspicuous places
RA No. 9184
Report
contract:
- Samples and
brochures/photographs, if
applicable
2.10. Tax receipts from the Proponent
Bureau of Customs or the
BIR
materials and equipment
authorities
174
3.1. Documents to be Proponent
submitted within five working
days from the execution of the
contractas required under
CAO Circular 2009-001:
- Purchase order/Letter
indicated)
- Proof of posting of invitation
the premises of the the
procuring agency for a period
of seven days for Negotiated
procurement
- Performance and warranty
- BAC Resolution
alternative mode of
the HOPE of the BAC
award of contract
- Proof of posting of Notice of
reserved for thispurpose in
the premises ofthe procuring
entity
175
3.3. Request for purchase orrequisition of Proponent
supplies, materials, and equipment,
duly approved by proper authorities
3.4. Approval by the HOPE or hisduly Proponent
authorized representative on the
use of the alternative methods of
the BAC
3.5. Statement of the prospective bidder that it Proponent
is not blacklistedor barred from bidding by
theGovernment or any of its agencies,
offices,
3.6. Sworn affidavit of the bidderthat it is not Proponent
related to the HOPE by consanguinity or
affinity up to the third civil degree
a.Specific requirements to besubmitted Proponent
w/in 5 days fromthe execution of the
contract:
• Copy of direct invitation tobid served
by the concerned agency to all
suppliers or consultants appearing in
the pre- selected list of
with known experience and proven
capability on the requirements of the
particular contract
• Winning bidder's offer orproposal
• Abstract of bids showingthe most
responsive andcomplying bidder
from among the other bidderswho
participated in the biddingNotice of
Award
b.Documentary requirementsunder Proponent
Section 23.1 and 25.2(a), of the Revised
IRRof RA No. 9184
176
Direct Contracting
• Certificate of no sub- dealers
selling at lower prices and
for which no suitable
substitute can be obtained
at more advantageous terms
to thegovernment
standards
b. Study/survey done to Proponent

obtained at more
government
Repeat Order
177
bidding
biddings, emergencycases,
Price Quotation
• BAC Resolution
contract to Lowest
Bid (LCRB)
b. Additional requirements in Proponent
negotiations with
selected suppliers or
contractors
competitive bidding for
the second time
the negotiation
emergency cases:
d. Additional requirements in Proponent
contracts:
178
contract
• Reasons for the
termination
negotiation with the
second lowest bidder. If
contract for projects
under exceptional cases
e. Additional requirements in Proponent
case of small value
procurement:
proposals
projects:
competitive bidding
contract
slippage/delay
nature of expense but not limited
to:
• Duly approved Authority to Proponent
Pay
• Duly approved contract Proponent
(notarized)
179
• Statement of Account/Billing Business Enterprise
(duly certified/received by
proponent)
• Original attendance sheet Proponent
(duly certified by the head of
office)
• Duly approved Notice of Proponent
meeting
1.Submit 1. Receive
Documents documents
Payments to Budget
Budget Section, and
Section log in the Designated
tracking None 4 hours Releasing &
system, and Receiving Staff
forward
Disbursement
Vouchers (DV)
for the
next step
1.1. Review of
documentati
on None
hours Audit Staff
requirement
s
1.2. Forward
received DVs
to Headof Designated
Accounting None 4 hours Releasing &
review
1.3. Final Reviewof

DV and
Supporting
Documents
If complete, sign Head of

DVs and Accounting
None 2 days
proceed to Unit/Designated
payment Accountant
(Proceed to
Step 1.5)
180
If incomplete,
Prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for None
processing of Designated
payment thru ADA 4 hours Releasing &
or Receiving Staff
check
1.5. Forward to
None
End-User for
compliance
TOTAL: None 7 days
181
10. Processing of Disbursement Vouchers – Training
Training programs are held to assure that the personnel of the agency are responsive to
the organizational needs and its manpower requirements, and also to promote morals,
efficiency, integrity, responsiveness, courtesy as well as nationalism and patriotism in
the civil service.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
1.9. Budget Estimates approvedby Proponent
the Head of the Agency
1.10. Schedules of Training Proponent
approved by the head of the
agency
amendment thereto
182
1. Invitation to Apply for
Eligibility to Bid
2. Letter of Intent
3. Results of Eligibility
Check/Screening
4. Bidding documents
enumerated under the
revised IRR of RA 9184
5. Minutes of Pre-Bid
6. Agenda and/or
any
7. Bidders Technical and
Financial Proposals
8. Minutes of Bid Opening
9. Abstract of Bids
10. Post-Qualification Report of
11. BAC Resolution declaring
winning bidder
12. Notice of post qualification
13.BAC Resolution
contract
14.Notice of Award
15.Performance Security
16.Program of Work and
Detailed Estimates
17.Notice to Proceed,
indicating the date of receipt
by the contractor
18. Detailed Breakdown of the
ABC
19. Copy of the Approved
PERT/CPM Network
time
20. Detailed Breakdown of the
Contract Cost:
- schedule of basic rates
183
certified by the consultant
with a sworn statement
- derivation of the billing
factor/multiplier certified by
the consultant with a sworn
statement
- detailed breakdown of
reimbursable costs basedon
agreed fixed rates andactual
costs
advertisement (1 million or 4
months above)
PhilGEPS
conspicuous places
under Section 25.2c
underevised IRR of RA 9184
2.6. Ranking of short-listedbidders Proponent

Report
2.9. Evidence of invitation of three Proponent
observers in alll stages of the
procurement process pursuant
to Section 13.1 othe Revised IRR
of RA 9184
184
contract:
- If not in the Terms of
Reference, appropriate
approved documents
indicating the expected
outputs/deliverables
- Copy of the approved
manning schedule
indicating the named and
positions of the consultants
and staff and the extent of
their participation in the
project
- Copy of the curriculum
Vitae of the Trainers and
staff
2.11. Letter request for payment Proponent
from the Training Company
2.12. Approved consultancy Proponent
progress/final reports,
and/or output required
under the contract
2.13. Progress/Final Billing Proponent
185
within five working days fromthe
execution of the contractas
2009-001:
- Purchase order/Letter
order/Contract, duly approved
by the official concerned and
accepted bythe supplier (date of
indicated)
- Proof of posting of invitationor
request for submission ofprice
quotation in the PhilGEPS
website, website of the
procuring entity and at any
conspicuous place reserved for
this purpose inthe premises of
the the procuring agency for a
period of seven days for
Negotiated Procurement (two
failed bidding) and small value
procurement
Performance and warranty
under emergency cases and Small
Value Procurement
- BAC Resolution recommending
and justifying to the Head of
Procuring Entity (HOPE) theuse
of alternative mode of
the HOPE of the BAC Resolution
- Proof of posting of Notice of
Award in the PhilGEPS website,
the website of the procuring
entity, if available,and at any
conspicuous place reserved for
this purpose in the premises
ofthe procuring entity
186
3.3. Approval by the HOPE on the Proponent
use of the alternative
methods of procurement
bidder that it is not blacklistedor
barred from bidding by the
Government or any of its agencies,
offices,
3.5. Sworn affidavit of the bidderthat Proponent
it is not related to the HOPE by
consanguinity or affinity up to
the third civil degree

submitted w/in 5 days fromthe
• Copy of direct invitation tobid
served by the concerned
agency to all suppliers or
consultants appearing in the
pre- selected list of
capability on the
requirements of the
particular contract
proposal
bidding
Notice of Award
187
25.2(a) for consultancy
services, of the Revised
IRR of RA No. 9184
Direct Contracting
• Certificate of no sub- dealers
selling at lower prices and
for which no suitable
substitute can be obtained
at more advantageous terms
to thegovernment
standards
b.Study/survey done to Proponent

obtained at more
government
c. Other documents peculiar tothe Proponent
necessary in theauditorial review
thereof
188
Repeat Order
bidding
• Certificate that the supplier
has compiled with all the
requirements under the
original contract
(in case of two failed biddings,
emergency cases,take-over of
contract and small value
procurement):
Quotation
• BAC Resolution
contract to Lowest
(LCRB)
suppliers or contractors
second time
observers in all stages ofthe
negotiation
189
projects
emergency cases:
contracts:
contract
• Reasons for the
termination
lowest bidder. If
exceptional cases
case of small value
procurement:
proposals
projects:
competitive bidding
contract
190
slippage/delay
nature of expense but not limited
to:
• Authority to Undertake Project/ Proponent
to Procure
• Copy of transmittal letter of BAC BAC
to COA (9.1 page 32 COA Circular
No. 2012-01 dtd.06-14-2012
• Letter Request for Payment Supplier

(progress billing, Retention,
etc.)
• Accomplishment Reports / Proponent
Progress Report of
Accomplishment
• Bank Certificate - Valid Proponent
Account no. Bank details for
LDDAP-ADA
• Warranty Certificates Proponent
• Training Checklist Proponent
• Approved Extension, if any Proponent
• Performance Bond / Copy of Proponent
Transmittal Letter to Cash
Division
• Certificate of Final Acceptance Proponent
(From CO)
(Division Office/RO)
1.Submit 1. Receive
Documents documents
Payments to Budget
Budget Section, and Designated
Section log in the None 4 hours Releasing &
tracking Receiving Staff
system, and
forward
Disbursement
Vouchers
191
(DV) for the
next step
1.1. Review of
documentati
on 3 days and 4 Designated Pre-
None
1.2. Forward
received DVs
to Headof Designated
Accounting None 4 hours Releasing &
review
1.3. Final Reviewof

DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for
processing None
Designated
of payment
4 hours Releasing &
thru ADA or
check Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None
192
11. Processing of Disbursement Vouchers – Honorarium
DepEd personnel performing activities or discharging duties in addition to or overand
above their regular functions may be granted honoraria.

Who may avail: DepEd employee
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
1.7. Approved Obligation Request Proponent & Budget Division
and Status - box A & box B -
GAM) (3 Copies)
1.8. Disbursement Proponent
Voucher/Payroll - box A -
/33 GAM) (3 Copies)
2. Government Personel Involved in Government Procurement
(for successfully completed procurement project only)
2.1. Office Order creating and OSEC/Authorized Office
designating the BAC
composition and authorizing
the members to collect
honoraria
2.2. Minutes of BAC Meeting Procurement Service
2.3. Notice of award to the Procurement Service
winning bidder of
procurement activity being
claimed
193
2.4. Certification that the Procurement Service
procurement involves
competitive bidding
2.5. Attendance Sheet listing Procurement Service
names of attendees to the
BAC meeting
3. Government (except DepEd) Personnel as Lecturer/Resource
Person/Coordinators and Facilitators
3.1. Office Order Concerned Office
3.2. Coordinators report on Coordinator/Lecturer
lecturer's schedule
3.3. Course syllabus or Programof Lecturer
Lectures
3.4. Duly approved DTR in case Coordinator/Lecturer
claims by the coordinator and
facilitators
4. Government (except DepEd) Personnel Assigned to Special Projects
4.1. Performance evaluation plan Project owner

formulated by the project
management used as a basisfor
rating the performance of
the members
4.2. Office order designating the Concerned Office
members of special projects
4.3. Terms of Reference Proponent
4.4. Certificate of completion of Proponent
project deliverables
4.5. Special Project Plan Project owner
4.6. Authority to collect honoraria Concerned Office
4.7. Certificate of acceptance by Concerned Office
the agency head of the
deliverables per project
component

nature of expense such as but not
limited to:
• Approved Authority to travel/ Payee/Proponent
Invitation letter with conforme
• Terms of reference (if not Proponent
indicated in the Invitation
Letter)
194
• Certification of Services Proponent
Rendered approved by the
Head of Office
• Duly signed Curriculum Payee/Proponent
Vitae/Bio Data
• Copy of Approved ATR/AR with Proponent
detailed budget estimate
• Approved Authority/Memo on Office of Undersecretary for
the basis/computation of Finance/Authorized Office
honoraria (if not using DBM
Circular No. 2007-001 and
2007-002
1. Submit 1.1. Receive
Documents documents
for Claimof from the
Payments Budget
to Budget Section, and
Section log in the Designated
forward
Disbursement
Vouchers (DV)
for the
next step
1.2. Review of
None
n hours Pre-Audit Staff
requirements
1.3. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.4. Final Reviewof
DV and
Supporting
Documents
Head of
Accounting
If complete, sign None 2 days
Unit/Designated
DVs and
Accountant
proceed to
payment
(Proceed to
Step 4.3)
195
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 4.4)
1.5. Forward
documents for
processing of
None
Receiving Staff
1.6. Forward to
End-User for None
compliance
TOTAL: None 7 days
196
12. Processing of Disbursement Vouchers – Cash Advance for Activities
The amount of the cash advance shall be limited to the requirements for two months.
Additional cash advances shall be granted on the basis of the activity budget or the
requirements for two months, whichever is lower.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - boxA - Proponent
approved (Appendix No.
32 GAM) (3 Copies)
2. Cash Advance for Activities
2.1. Authority of the accountable Proponent
officer approved by concerned
Undersecretary indicating the
maximum accountability and
purpose of
cash advance (for initial cash
advance)
2.2. Copy of Approved applicationof Bureau of Treasury
bond and/or Fidelity Bond for
the year
2.3. Certification from the Accounting Division
Accountant that previous
197
cash advance has been
liquidated and accounted forin
the books (Statement of
Unliquidated cash Advance of
Disbursing Officers)
2.4. Copy of approved Activity Proponent
Request or Authority to
Conduct- (note NAME of RDO
/ SDO should be indicated if
NOT - provide approved
authority to draw
cash advance in favor of the
RDO/SDO)
2.5. Copy of detailed budget Proponent
estimate
2.6. Copy of list of supplies and Proponent
materials (with amount)
2.7. Certification as to availability of AMD
requested
supplies/materials from Asset
Management Division
2.8. Confirmed list of Proponent
Speakers/Documenters/
Resource Persons - if
applicable

documents as are required by
the nature of expense
1.Submit 1. Receive
Documents documents
Payments to Budget Section,
Budget and log in the
Section tracking Designated
system, and None 4 hours Releasing &
forward Receiving Staff
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
198
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
199
13. Processing of Disbursement Vouchers – Cash Advance for Salaries,
Wages, Allowance, and Other Similar Expenses
Cash advance for payroll fund shall be equal to the net amount of the payroll forthe
pay period.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - box Proponent
A - approved (Appendix No.32
GAM) (3 Copies)
2. Additional Documentary Requirements
2.1. Authority of the accountable DO/SDO
officer approved by concerned
Undersecretary indicating the
purpose of
cash advance (for initial cash
advance)
2.2. Copy of Approved applicationof Bureau of Treasury
the year
Accountant that previous
200
cash advance has been
liquidated and accounted forin
the books (Statement of
Unliquidated cash Advance of
2.4. Copy of approved Authority Personnel Division
to draw cash advance in
favor of the RDO/SDO)
2.5. Copy of detailed budget Personnel Division
estimate
2.6. Approved contracts (for initial Personnel Division
payment)
2.7. Approved Payroll or list of Personnel Division
payees indicating their net
payments
2.8. Daily Time Record (DTR) Personnel Division
approved by the supervisor
2.9. Approval/Authority Personnel Division
(presidential directive or
legislative enactment) or
legal basis to pay any
allowance/salaries/wages/
fringe benefits
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
Designated
received DVs
to Head of
Receiving Staff
Accounting
201
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
202
14. Processing of Disbursement Vouchers – Foreign Travel
No government fund shall be utilized to defray foreign travel expenses of any
government employee, except in the case of training, seminar or conference abroad
when the personnel of the foreign mission cannot effectively represent the country
therein, and travels necessitated by international commitments.

Who may avail: DepEd employees
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. For Cash Advance
2.1. Approved Travel Authority Office of the President/Office of the Secretary
(per DO No. 22 s. 2019)
2.2. DFA Letter DFA
2.3. Approved Itinerary of Travel Employee/Officer
2.4. Letter of Invitation of Program Provider
host/sponsoring
country/agency/organization
(indicating administrative
203
matter such as lodging,
meals, transportation, etc.)
2.5. For plane fare, quotations of Administrative Service/Airline/Travel Agency
the 3 travel agencies or its
equivalent
2.6. Copy of Plane Ticket/Flight Administrative Service/Airline/Travel Agency
itinerary issued by the
airline/ticketing office/travel
agency
2.7. Copy of UNDP DSA Rates for Google Search
the country of destination
(month of CA date)
2.8. Daily Dollar Rates Peso BSP
Rates (latest date from BSP)
2.9. Where applicable, authority Office of the President
from the OP to claim
representation expenses
2.10. In case of Program Provider
seminars/trainings:
• Invitation addressed to the
agency inviting participants
• Acceptance of the
nominees as participants
• Programme Agenda and
Logistics Information (suchas
lodging, meals,
transportation, etc.)
Accountant that previous cash
advance has been liquidated
and accounted forin the books
(Statement of Unliquidated
cash Advance of Disbursing
Officers)
3. Reimbursement
3.1. Approved Travel Authority Proponent
(per DO No. 22 s. 2019)
3.2. DFA Letter DFA
3.4. Letter of Invitation of Program Provider
host/sponsoring
(indicating administrative
matter such as lodging,
meals, transportation, etc.)
204
3.5. For plane fare, quotations of Administrative Service/Airline/Travel Agency
the 3 travel agencies or its
equivalent
agency
3.7. Copy of UNDP DSA Rates for Google Search
the country of destination
Rates (from BSP - date of
departure)
3.9. Where applicable, authority Office of the President
3.10. In case of Program Provider
seminars/trainings:
lodging, meals,

and accounted forin the
books/Statement of
Unliquidated Cash Advances
of Disbursing Officers

Rates (date of departure)
3.13. UNDP DSA Rates for the Google Search
country of destination (for
the month of travel date)
3.14. Copy of Plane Ticket Administrative Service/Airline/Travel Agency
3.15. Copy of Boarding pass, Transportation Company
boat or bus ticket, if
applicable
3.16. Original Boarding pass & Airlines for Boarding Passes/Travel Agencyfor
Billing Statement/Official Billing Statement and ORs
Receipt (for reimbursementof
Plane fare)
3.17. Approved Certification of Administrative Service
Unavailability of flights (for
205
reimbursement of plane
fare)
3.18. Approved Certificate of Proponent
Travel Completed
3.19. Certificate of Program Provider/Philippine Consulate
appearance/attendance for
training/seminar/
participation
3.20. For reimbursement of actual OP, OSEC & Business establishment
travel expenses in excess ofthe
prescribed rate (EO No. 77):
• Approval by the President
for the Department
Secretary (approval of
authorized official per DO
No. 22 s. 2019 for USec and
below)
• Certification from the Head
of Agency that it is
absolutely necessary
• Hotel room bills with
official receipts
(certification of affidavit of
loss shall not be
considered)
3.21. Completely filled- up and Proponent
approved Reimbursement
Expenses Receipt (Appendix
No. 46 GAM), Certification
of expenses Not requiring
Receipts
(COA Circular 2017-001), if
Applicable
3.22. Narrative report on trip Employee/Officer
undertaken/Report on
Participation
3.23. Receipts for other expenses Business Establishments
authorized to claim
(Statement of
Unliquidated cash Advanceof
206
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
documentation None
hours Audit Staff
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
207
1.4. Forward
documents for
processing of
payment thru None
Designated
ADA or check
4 hours Releasing &
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
208
15. Processing of Disbursement Vouchers – Local Travel
Travels shall cover only those that are urgent and extremely necessary, willinvolve
the minimum expenditure and are beneficial to the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. For Cash Advance
2.1. Approved Travel Authority Employee/Officer
(per DO No. 22 s. 2019)
agency (if with plane fare)
plane fare)
209
2.5. Copy of approved AR/ATC with Program Provider
detailed budget estimate(If
claiming for B&L/full DTE)
cash Advance of Disbursing
Officers)
3. Reimbursement
3.1. Approved Travel Authority Employee/Officer
(per DO No. 22 s. 2019)
3.3. Approved Certificate of Travel Employee/Officer
Completed (AppendixNo. 47
GAM)
3.4. Original Certificate of Program Provider
Appearance/participation
3.5. Original copies of tickets (bus, Transportation Companies
ship, boat, taxi, terminal
fee, etc.)
Expenses Receipt (AppendixNo.
46 GAM), Certification of
expenses Not requiring
Receipts (COA Circular
2017-001), if Applicable
3.7. Copy of Boarding pass Administrative Service
received by Administrative
Service
3.8. Original Boarding pass & plane Airlines for Boarding Passes/Travel Agencyfor
ticket/Billing Statement/Official Billing Statement and ORs
Receipt
(for reimbursement of Plane
fare)
reimbursement of plane fare)
3.10. Approved Justification from
USEC Concerned (if there is
deviation from Authorized
Travel)
3.11. Memo regarding the first Program Provider
meal and last meal of the
activity
210
3.12. Copy of approved AR/ATC Program Provider
with detailed budget
estimate (If claiming for
B&L/full DTE)
3.13. Certification from the Headof Office of the Secretary
Agency as to the absolute
necessity of the expenses
together with the
corresponding receipts, if the
expenses incurred exceeded
DTE rate (certification or
affidavit of loss shall not be
considered)
3.14. Hotel room/lodging bills with Business Establishments
ORs in the case of official
travel on places w/in 50km
radius from the last city or
municipality covered by the
MM area, or their city or
municipality where their
permanent official station is
located in the case of those
outside MM area if the travel
allowances being claimed
include the hotel
room/lodging rate
cash Advance
of Disbursing Officers)
1.Submit 1. Receive
Documents documents
and log in the Designated
Budget
Section
forward DV for
the next step
211
1.1. Review of
documentation None
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
payment thru None
Designated
ADA or check
4 hours Releasing &
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
212
16. Processing of Disbursement Vouchers – Salaries for Regular Employees
The personnel benefit costs of government officials and employees shall be charged
against the funds from which their salaries are paid. All authorized supplemental or
additional compensation, fringe benefits and other personal services costs of officials
and employees whose salaries are drawn from special accounts or special funds shall
similarly be charged against the corresponding fund from which their basic salaries are
drawn.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
1.7. Approved Obligation Request Personnel & Budget Division
GAM) (3 Copies)
1.8. Disbursement Personnel Division
/33 GAM) (3 Copies)
2. Salaries for Regular Employees and PERA
2.1. Regular Payroll Register Personnel Division
(duly signed hard and soft
copy)
2.2. Summary of Deductions Personnel Division
2.3. Abstract of deduction per Personnel Division
office
213
2.4. Summary of payment from Personnel Division
budget
2.5. Letter to the Bank to credit Personnel Division
employees account of their
salaries - Hash Total
3. First Salary Under Original Appointment and PERA
3.1. CTC of duly approved Personnel Division
Appointment
3.2. Assignment Order, if Personnel Division
applicable
3.3. CTC of Oath of Office Personnel Division
3.4. Certificate of Assumption Personnel Division
3.5. SALN Personnel Division
3.6. Approved DTR Personnel Division
3.7. BIR Forms 1902 and 2305 Personnel Division
3.8. If claimed by person other Personnel Division
than the payee:
• Authority from the claimant
and identification
documents
3.9. Additional requirements for Personnel Division
transferees:
• Approval of Authority to
transfer
• Clearance from money,
property and legal
accountabilities from the
previous office
• Certificate of last payment
of salaries from previous
office
• BIR Form 2316 (Certificate of
Compensation Payment/ Tax
Withheld) from previous
employer
• Certificate of Available
Leave Credits
• Latest service records
• Certificate of last of Service
from pervious office
4. Salary If Deleted from Payroll
4.2. Notice of Assumption Personnel Division
214
4.3. Approved application for Personnel Division
leave
4.4. Clearance/Medical Certificateif Personnel Division
on sick leave for five days or
more
4.5. Certification - employee is Personnel Division
deleted in the payroll
5. Salary Differentials Due to Promotion and/or Step Increment
5.1. Certified true copy of the Personnel Division
approved promotion - in caseof
promotion
5.2. NOSI/NOSA in case of step Personnel Division
increment/salary increase
5.3. Certificate of Assumption Personnel Division
5.4. Approved DTR or certification Personnel Division
that the employee has not
incurred leave without pay
6. Last Salary Upon Termination of Service
6.1. Letter of resignation and Proponent
acceptance of resignation
6.2. Clearance from money, Personnel Division
property and legal
accountabilities
6.3. Certificate of clearance from GSIS
GSIS
6.5. Last Day of service/service Personnel Division
record
7. Salary Due to Heirs of Deceased Employee
7.1. Letter of resignation and Proponent
acceptance of resignation
7.2. Clearance from money, Personnel Division
property and legal
accountabilities
7.3. Certificate of clearance from GSIS
GSIS
7.5. Last Day of service/service Personnel Division
record
7.6. Additional Requirements:
• Death Certificate of affidavit PSA
of attending Physician
• Marriage Contract PSA
authenticated by NSO, if
applicable
215
• Birth Certificated of surviving PSA
legal heirs authenticated by
NSO
• Designation of next-of-kin Notary Public
• Clearance of the deceased Personnel Division
from money and property
accountability
• Waiver of right of children 18 Family members
years old and above
8. Maternity Leave
8.1. CTC of approved applicationfor Personnel Division
leave
8.2. CTC of Maternity leave Personnel Division
clearance
8.3. Medical Certificate for Attending Physician
maternity leave
8.4. Additional requirements for
Unused Maternity Leave:
• Medical certificate that the Attending Physician
employee is physically fit to
work
• Certificate of assumption Personnel Division
• Approved DTR Personnel Division
1.Submit 1. Receive
Documents documents
Section tracking system, Designated
Vouchers (DV)
for the next
step
1.1.Review of
None
n hours Audit Staff
requirements
216
1.2.Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3.Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
217
17. Processing of Disbursement Vouchers - Salaries for Contract of Service
Contractual personnel are hired to undertake a specific work or job for a limitedperiod
not to exceed one year.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
1.7. Approved Obligation Request Personnel & Budget Division
GAM) (3 Copies)
1.8. Disbursement Personnel Division
/33 GAM) (3 Copies)
2.1. Approved DTR Proponent
2.2. Approved Time and Proponent
Deficiency Form
2.3. Approved Accomplishment Proponent
Report
2.4. Copy of Approved and Proponent
notarized Contract (Certified
True copy of Records Division
for initial payment)
218
2.5. Copy of Approved Authorityto Personnel Division
hire (for first salary payment
for the year)
2.6. Copy of Approved Log Book(for Proponent
deficiencies in DTR) if
necessary
2.7. Copy of Approved Travel Proponent
Authority (Official Business) if
necessary
2.8. Copy of approved Locator Proponent
Slip (Attend meeting,
Errands) if necessary
2.9. Sworn Declaration of mode COS personnel
of Income Tax, if available
2.10. Copy of Certificate of COS personnel
registration COR or copy BIR
form 605 and payment,
if available
2.11. For EFD Field Engineers Proponent
Only:
Columns 1 - 4 (COA
requirement)
a. Region
b. Division
c. School Name
d. School ID
3. For Premium Salaries
3.1. Masterlist certified by Personnel Division
Personnel Chief, if not
available provide the
following:
• Copy of Approved and
notarized Contract
• Copy of Approved Authorityto
hire
3.2. Satisfactory Service Personnel Division
Certification

1.Submit 1. Receive
Designated
Documents documents
for Claim of from the None 4 hours Releasing &
Payments Budget Receiving Staff
219
to Budget Section, and log
Section in the tracking
system, and
forward
Disbursement
Vouchers (DV)
for the next
step
1.1.Review of
None
n hours Audit Staff
requirements
1.2.Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3.Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
1.5. Forward to Receiving Staff
End-User for None
compliance
TOTAL: None 7 days
220
18. Processing of Disbursement Vouchers – Petty Cash Fund
Petty Cash is a small amount of cash on hand used for paying expenses in the office.
This is to defray operational expenses of the office such as fuel, toll fees,
communication expenses, supplies and materials, water, meals/snacks for meetings
and/or visitors, as well as for its miscellaneous and other incidental expenses.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. Initial Cash Advance

officer indicating the
purpose of cash advance
(Approved authority to draw
PCF)
2.2. Certification that previous cash Accounting Division – Pre-Audit Section B
advances have been liquidated
and accounted for
221
in the books (Statement of
Unliquidated Cash Advance)
2.3. Approved application for bond DO/SDO
and/or Fidelity Bond forthe
year for cash accountability of
PHP 2,000 or more
2.4. Approved estimates of petty Proponent

expenses for one month
3. Replenishment
3.1. Summary of Petty Cash DO/SDO
Vouchers
3.2. Report of Disbursement DO/SDO
3.3. Petty Cash Replenishment DO/SDO
Report
3.4. Petty Cash Vouchers fully DO/SDO
accomplished and signed
(Appendix 48 GAM)
3.5. Approved purchase request Proponent
with certificate of Emergency
Purchase, if necessary
3.6. Original bills, receipts, sales Suppliers of goods/services
invoices for all purchases (with
inspection, if w/o inspection
provide approved
waiver of inspection)
3.7. Canvass from at least three Suppliers of goods/services
suppliers for purchases
except for purchases made
while on official travel
3.8. Summary/Abstract of Proponent
Canvass
4. For supplies
4.1. Certificate of inspection and Proponent/AMD
acceptance
4.2. Request and Issue Slip Proponent/AMD
(consumable) or Inventory
Custodian Slip (non-
consumable)
5. For meals
5.1. Duly received Billing Suppliers of goods/services
Statement
5.2. Notice of meeting Proponent
5.3. Duly approved and signed Proponent
attendance sheet
222
6. For repairs
6.1. Duly approved Job Order GSD
6.2. Pre & Post Inspection Report GSD
6.3. Report of Waste Material in AMD
case of replacements/repairs
7. For toll fees and gasoline
7.1. Trip Ticket duly accomplished Proponent
and approved(with summary if
applicable)
7.2. Travel Authority (for toll fee Proponent
only)
8. For fare
8.1. Completely filled-up and Proponent
Receipts (COA Circular 2017-
001), if Applicable
8.2. Duly signed and approved per DO 22 s. 2019
locator slip
Such other supporting

documents that maybe required
and/or required under the
company policy depending on
the nature of expenses
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of 3 days and 4 Designated

None
documentatio hours Pre-Audit Staff
223
n
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
224
19. Processing of Disbursement Vouchers – Gasoline Expenses
Included in the utility expenses, gasoline expenses are expenses used in fueling vehicles
used for necessary travels that is needed for projects or activities of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
32 GAM) (3 Copies)
2.1. Summary of Proponent
expenses/Disbursement
Report (certification signed)
2.2. Trip Ticket duly accomplished Proponent
and Approved
2.3. Invoices/Official Receipts Supplier of goods/services
2.4. Travel Authority for toll fees,if Proponent
applicable
225
2.5. Approved Detailed Summaryof Driver
Trip (for Director up to
Secretary)
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to Head of
payment Accounting
None 2 days
(Proceed to Unit/Designated
Step 1.5) Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
226
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
227
20. Processing of Disbursement Vouchers – Allowances and Other Forms of
Compensation
Allowances other forms of compensation which are authorized by law are granted toregular
employees of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - box Personnel Division
GAM) (3 Copies)
2. RATA
2.1. Copy of office Personnel Division
order/Appointment (1st
payment)
2.2. Certificate of Assumption (1st Personnel Division
payment)
2.3. Certificate that the GSD
official/employee did not use
government vehicle and is
not assigned any government
vehicle
228
2.4. Approved Daily Time Record(if Proponent
applicable)
Deficiency Form (if
applicable)
3. Clothing/Uniform Allowance
3.1. Certified true copy of Personnel Division
approved appointment of
new employees
3.2. Certificate of assumptions of Personnel Division
new employees
3.3. Certificate of non-payment Personnel Division
from previous agencies, for
transferees
4. Subsistence, Laundry and Quarters Allowance
4.1. Payroll indicating therein Personnel Division
number of actual services
4.2. Approved Daily Time Record Proponent
(if applicable)
Deficiency Form (if
applicable)
4.4. Authority to DOH
collect/Certification by the
Secretary of DOH/ Authorityas
to who are considered Public
Health Workers (for
initial claim)
5. Hazard Duty Pay
5.1. Payroll indicating therein Personnel Division
number of actual services and
Salary Grade of Payees
5.2. Authority to DOH
collect/Certification by the
Secretary of DOH/ Authorityas
to who are considered Public
Health Workers (for
initial claim)
5.3. Copy of Approved Daily Time Proponent
Record
5.4. Copy of Approved Time and Proponent
Deficiency Form
5.5. Copy of special order from the Office of the Secretary/authorized signatories
agency head covering the
assignment to
hazardous/difficult areas
6. Productivity Incentive Allowance
229
6.1. For Individual Claim:
a.Certification that the Proponent
performance rating for two
semesters given to
employee/personnel is
atleast satisfactory
b.Certification from the Legal Proponent
Office that the employee has
no administrative case
6.2. For General Claim:
a.PIB Payroll Proponent
b.List of personnel who were Proponent
suspended either preventively
or as a penaltyas a result of an
administrative charge withina
year for which PIB is paid,
regardless of the duration
(except if the penalty meted
out is only reprimand)
c. List of personnel dismissed Personnel Division

within a year
d.List of personnel on AWOL Personnel Division
e.Certification that the Personnel Division
performance rating for two
semesters given to
employee/personnel is
atleast satisfactory
f. Payroll Register (hard and Personnel Division
soft copy)
g.Letter to the Bank to credit
employees' account their
PIB claims (Hash Total)
7. Longevity Pay
7.1. Service Record Personnel Division
7.2. Certification issued by the Personnel Division
Personnel Division that the
claimant has not incurred
more than 15 days of
vacation leave without pay
8. Year-End Bonus and Cash Gift
a.Clearance from money, Personnel Division
property and legal
accountabilities
230
b.Certification from the Head of Personnel Division
office that the personnel are
qualified to receive YEB& CG

a.YEB and CG Payroll Proponent
b.Payroll Register (hard and Personnel Division
soft copy)
c. Letter to the Bank to credit
9. Loyalty Cash Award/Incentive
a.Service Record Personnel Division
b.Certificate of non-payment Personnel Division
from previous employer (for
transferee)
c. Certification that the claimant Personnel Division
has not incurred more than
50 days authorized vacation
leave without pay within the
10 year or aggregated of
morethan 25 days authorized
vacation leave without pay
within the 5-year period, as
the case maybe
a.Loyalty cash and Incentive Proponent
Payroll
b.Payroll Register (hard and Personnel Division
soft copy)
c. Letter to the Bank to credit
10. Monetization
10.1. Approved leave application Personnel Division
(10 days) with leave credit
balance certified by
Personnel Division
10.2. For monetization of 50% or
more:
a. Clinical abstract/medical Hospitals
procedures to be
undertaken in case of
231
health, medical and
hospital needs
b. Barangay Certification is Barangay Office
case of need for financial
assistance brought aboutby
calamities, typhoon, fire,
etc.
10.3. Approved NCA from DBM, if DBM
applicable
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
If complete, sign Accounting
None 2 days
DVs and Unit/Designated
proceed to Accountant
payment
(Proceed to
Step 1.5)
232
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
payment thru 4 hours Releasing &
ADA or check Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
233
21. Processing of Disbursement Vouchers – Terminal Leave
Terminal leave is applied for by any employee who intends to sever his/her connection with
the agency. The filing of application for terminal leave requires as a condition precedent, the
employee’s resignation, retirement or separation from the service.it must be shown first
that the public employment ceased by any of the said modes of severances.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - boxA - Personnel Division
GAM) (3 Copies)
2. Other Documentary Requirements
2.1. Clearance from money, From the Central office and from Regional
property and legal Office of last assignment
accountability from the
Central Office and from
Regional Office of last
assignment
2.2. Certified copy of employees Proponent
leave card as at last date of
service duly audited and
234
certified by Personnel
Division/ Certificate of leave
credits issued by the
Personnel Division
2.3. Approved application of Proponent
Terminal Leave
2.4. Complete service record Personnel Division
2.5. Statement of Assets, Personnel Division
Liabilities and Net Worth
(SALN)
2.6. Certified copy of last Personnel Division
appointment/Notice of Salary
Adjustment (NOSA) showingthe
highest salary received, ifthe
salary under last appointment
is not the highest /Certificate of
last salary received or
equivalent
documents
2.7. Computation of Terminal Accounting Division
Leave benefits duly
signed/certified by the
Accountant
2.8. Applicants authorization (in Claimant
affidavit form) to deduct all
financial obligations with the
agency
2.9. Affidavit of applicant that Ombudsman
there is no pending criminal
investigation or prosecution
against him/her - Clearance
from the Ombudsman
2.10. In case of resignation,
employees’ letter of
resignation duly accepted
by the head of agency
2.11. Approved Sub-ARO from Budget Division
DBM
2.12. Additional Requirements in
case of death of claimant:
a.Death Certificate PSA
authenticated by PSA or
certified by the attending
Physician
b.Marriage contact PSA
authenticated by PSA (if
applicable)
235
c. Birth Certificates of PSA
surviving legal heirs
authenticated by PSA
d.Designation of next-to kin - Notary Public
notarized
e.Waiver of rights for Family members
children 18 years and
above
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
None 2 days
payment
(Proceed to
Step 1.5)
236
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
237
22. Processing of Disbursement Vouchers – Collective Negotiation Agreement
(CNA) Incentives
The guidelines on the grant of CAN incentives including the allocation of savings generated
from cost-cutting measures as a result of the joint efforts of labor and management and the
conditions for payment thereof are prescribed under DBM Budget Circular No. 2006-1.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - boxA - DepEd Union
32/33 GAM) (3 Copies)
2.1. Resolution signed by both DepEd Union
parties incorporating the
guidelines/criteria for granting
CNA incentives
2.2. Comparative statement of DepEd Union
DBM approved level of
operating expenses and
actual operating expenses
238
2.3. Copy of CNA DepEd Union
2.4. Certificate issued by the headof DepEd Union
agency of the total amount of
unencumbered savings
generated from cost cutting
measures identified in the CNA
which resulted from the joint
effort of labor and management
and system
improvements
2.5. Proof that the planned DepEd Union
programs/activities/project are
implemented and completed in
accordance with
targets for the year
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
Head of
DV and
Accounting
Supporting None 2 days
Unit/Designated
Documents
Accountant
239
If complete, sign
DVs and
proceed to
payment
(Proceed to
Step 1.5)
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
240
23. Processing of Disbursement Vouchers – Special Counsel Allowance
Lawyer personnel, including those designated to assure the duties of a legal officer/staff
deputized by the Office of the Solicitor General (OSG) to appear in court as special
counsel in collaboration with the Solicitor General or prosecutors concerned are
authorized to receive allowance.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
32/33 GAM) (3 Copies)
2.1. Office Order/Designation/ Service Provider
Letter of the OSG deputizing
the claimant to appear in
court as special counsel
2.2. Certificate of Appearance DepEd Website/Personnel Division
issued by the Office of the
Clerk of Court
2.3. Certification that the cased tobe Service Provider
attended by the lawyer
personnel are directly related
241
to the nature/functions of the
particular office represented
2.4. Certification issued by the Cash Division
concerned lawyer and the
Agency Accountant that the
amount being claimed is still
within the limitation under the
GAA of P4,000.00 per month
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
None 2 days
payment
(Proceed to
Step 1.5)
242
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
243
24. Processing of Disbursement Vouchers – Financial Assistance
Financial assistance is given to DepEd employees/offices that would qualify as a
recipient of additional monetary aide.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. Financial Assistance to Private MADARIS
2.1. Letter Notice of Award Proponent
2.2. Matrix of Approved Proponent
Assistance per School
2.3. Copy of STI Proponent
2.4. Copy of Approved WFP Proponent
2.5. Copy of Approved A/R with Proponent
details of Budget Estimate
3. Financial Assistance to BARMM
244
3.1. Copy of Approved A/R with Proponent
details of Budget Estimate
(indicating amount for
BARMM)
4. Other Financial Assistance
4.1. Duly signed and approved Proponent
MOA
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
None 2 days
payment
(Proceed to
Step 1.5)
245
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
246
25. Processing of Disbursement Vouchers – Fund Transfers
Fund transfers should be properly taken up in the books of both agencies, usedonly for
the purpose intended, and properly accounted and reported.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. Fund Transfer to Implementing Agency
2.1. Duly signed and approved Proponent
MOA/Trust Agreement
2.2. Copy of approved Program of Proponent
Work (for infrastructure
project)
2.3. Approved project Proponent
expenditures or estimated
expenses indicating the
project objective and
expected output (for other
projects)
247
2.4. Certification by the Accountant Accounting Division (Bookkeeping B Section)
that funds previously
transferred to the
Implementing Agency (IA) has
been liquidated, post audited
and accounted for inthe books,
if applicable
2.5. Copy of the OR issued by theIA Implementing Agency
acknowledging receipt of funds
transferred (for post- audit
activities), if applicable
3. Fund Transfer from Trust Fund to General Fund for Unspent
Balance/Excess Amount
3.1. Report of Receipt, Proponent
Disbursement and Fund
Balance certified by
Accountant
3.2. Contract, MOA, Trust Proponent
Agreement or MOU governing
the utilization of funds and
disposition of anybalance
thereof after completion of
the purpose of
the fund transferred
3.3. Letter of IA to transfer the Implementing Agency
unexpended balance to the
General Fund duly approvedby
the Source Agency, if the
disposition thereof has not
been provided in the MOA,
Trust agreement or
Memorandum of
Understanding

1.Submit 1. Receive
Documents documents
Budget Designated
Payments to
Section, and None 4 hours Releasing &
Budget
log in the Receiving Staff
Section
tracking
system, and
248
forward
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
249
26. Processing of Disbursement Vouchers – Utilities
The amounts programmed, particularly for, but not limited to, petroleum, oil and
lubricants as well as for water, illumination and power services, and rent requirements
shall be disbursed solely for such items of expenditures.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
1.8. Disbursement Voucher - boxA - General Service Division
32 GAM) (3 Copies)
2. PLDT
2.1. Billing Service Provider
Statement/Bills/Invoices
2.2. Summary of Billing of various Service Provider
claims
2.3. Official Receipts of Proponent
payments, if for
reimbursement
2.4. Certification from Head of Proponent
Office that all calls are officialin
nature (if not copy of OR
250
from employee who made
personal calls)
3. MERALCO
3.1. Billing Statement Service Provider
4. MAYNILAD
4.1. Billing Statement Service Provider
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
None 2 days
payment
(Proceed to
Step 1.5)
251
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
252
27. Processing of Disbursement Vouchers – Communication Mobile
The amounts programmed, particularly for communication services shall bedisbursed
solely for such items of expenditures.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. For Post Paid
2.1. Statement of Accounts/Billing Service Provider
Statement/Invoice
2.2. Approved Authority, if DepEd Website/Personnel Division
applicable (for initial payment)
Annex A per DO 17s. 2019
2.3. Official Receipts of payments Service Provider

- for reimbursement
2.4. Copy of official receipts for Cash Division
the excess payment - if
usage exceeded the
authorized amount per DO
253
3. For Prepaid
3.1. Official Receipts of payments Business Establishment
3.2. Cell Card reimbursement - Business Establishment
Official Receipts of payments
3.3. Approved Authority, if DepEd Website/Personnel Division
applicable (for initial
payment) Annex A per DO 17s.
2019
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
Head of
Accounting
If complete, sign None 2 days
Unit/Designated
DVs and
Accountant
proceed to
payment
(Proceed to
Step 1.5)
254
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
255
28. Processing of Disbursement Vouchers – Overtime
The total overtime pays of the employee for a given calendar year shall not exceed50% of
his/her annual basic salary.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2. Regular Employees
2.1. Approved overtime Proponent
computation
2.2. Biometric DTR with Time & Personnel Division
Deficiency Form
2.3. Daily Accomplishment Report Proponent
2.4. Copy of Authority to render Proponent
overtime & work program
2.5. Copy of Daily Time Record Proponent
Log Book
2.6. Copy of Locator Slips Proponent
256
2.7. Copy of latest Approved Personnel Division
Leave Credits
2.8. Pay slip copy (for salary Personnel Division
adjustment)
Order
2.10. Strong justification signed by Proponent
concerned Undersecretary, if
requiredto render overtime
during Sundays
2.11. Statement of Unliquidated Accounting Division Pre-Audit B Section

Cash Advance (SUCA)
3. Contract of Service Employees
3.1. Approved overtime Proponent
computation
3.2. Biometric DTR with Time & Personnel Division
Deficiency Form
3.3. Daily Accomplishment Report Proponent
3.4. Copy of Authority to render Proponent
overtime & work program
3.5. Copy of Daily Time Record Proponent
Log Book
3.6. Copy of Locator Slips Proponent
3.7. Pay slip copy (for salary Personnel Division
adjustment)
Order
3.9. Strong justification signed by Proponent
Undersecretary concerned, if
required to render overtime
during Sundays
3.10. Statement of Unliquidated Accounting Division Pre-Audit B Section
Cash Advance (SUCA)
1.Submit 1. Receive
Documents documents
for Claim of from the Designated
Payments to Budget None 4 hours Releasing &
Budget Section, and Receiving Staff
Section log in the
tracking
257
system, and
forward
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents
for processing
None
of Designated
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
258
29. Processing of Disbursement Vouchers – Extraordinary and Miscellaneous
Expenses
Appropriations for extraordinary and miscellaneous expenses may be used for the following
purposes, among others: (a) Meetings, seminars and conferences, (b) Official
entertainment, (c) Public relations, (c) Educational, athletic and cultural activities, (d)
Contributions to civic and charitable institutions, (e) Membership in government
associations, (f) Membership in national professional organizations duly accredited by the
Professional Regulatory Commission, (g) Membership in the Integrated Bar of the
Philippines, (h) Subscription to professional technical journals and informative magazines
and materials (include library books and materials), (i) Office equipment and supplies,
(j)Other similar expenses not supported by the regularbudget allocation.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
1.2. Existence of lawful andsufficient Proponent
allotment duly
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2.1. Official Receipts/invoice Suppliers of goods/services
259
2.2. Other documents evidencing Claimant
disbursements of these are
available or in lieu thereof,
Certification executed by the
official concerned that the
expense sought to be
reimbursed have been
incurred for any of the
purposes contemplated under
the provisions of the GAA in
relation to or by reasons of his
positions and indicate the
month/period covered signed
by the
claimant
2.3. Certification from the Claimant
concerned Official that
amount used in accordance
to what is authorized by law
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
260
1.3. Final Review Head of
None 2 days Accounting
of DV and
supporting Unit/Designated
Documents Accountant
If complete, sign
DVs and
proceed to
payment
(Proceed to
Step 1.5)
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of Designated
payment thru ADA None Releasing &
or check 4 hours Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
261
30. Processing of Disbursement Vouchers – Registration Fees
Registration fees for trainings, workshops or other necessary projects andactivities
that would benefit the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2.1. Budget Estimates approved Proponent
by the Head of the Agency
2.2. Schedules of Training Proponent
approved by the head of the
agency
2.3. Approved Authority to Proponent
Travel/Attend (indicating
registration fee is authorized)
2.4. Invitation letter (indicating Program Provider
amount of registration fee/s
and other logistics)
262
2.5. Copy of approved Activity Proponent
Request with detailed budget
estimates
2.6. Indicate position of Proponent
REGULAR employees
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and Head of
proceed to Accounting
None 2 days
payment Unit/Designated
(Proceed to Accountant
Step 1.5)
If incomplete,
prepare
findings and
forward to
263
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
264
31. Processing of Disbursement Vouchers – Remittances
Remittances are funds transferred to businesses or any other concerned party as
payment for invoices or obligations of an office.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
1.7. Approved Obligation Request Personnel Division & Budget Division
GAM) (3 Copies)
1.8. Disbursement Voucher - box Personnel Division
GAM) (3 Copies)
2.1. Approved Summary of Personnel Division
Deductions prepared by
Personnel Dept.
2.2. Approved List of deductions Personnel Division
attached on each voucher
2.3. Separate disbursement voucher Personnel Division
for Service Fee to beremitted to
Bureau of
Treasury
documents as are required bythe
nature of expense
265
1.Submit 1. Receive
Documents documents
Disbursement
Vouchers (DV)
for the next
step
1.1. Review of
None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
266
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
267
32. Processing of Disbursement Vouchers – Plane Fare (DBM Procurement)
Airplane ticket to and from the venue for necessary travels which would be beneficialto the
projects or activities of the agency.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
1.7. Approved Obligation Request Administrative Service & Budget Division
GAM) (3 Copies)
1.8. Disbursement Voucher - box Administrative Service
GAM) (3 Copies)
2.1. Approved Summary Account Administrative Service
2.2. GFA - Fund Replenishment Administrative Service
Form
2.3. Sales Invoice DBM PS
Authority
2.5. Original Boarding Pass Proponent/Airlines
2.6. Plane Ticket Administrative Service
268
2.7. Request for Airline Booking and Administrative Service
Issuance of Plane tickets
2.8. Copy of Approved MOA Administrative Service
Agreement -CEBU/PAL
2.9. Government Fare Agreement Administrative Service
(GFA)
2.10. Billing Statement Date DBM PS
(Undertaken)
2.11. Invitation with conforme (for Proponent
Resource Persons)
2.12. Certificate of Undertaking Administrative Service
approved by Office Concerned
for outside
DepEd Claimant
2.13. Approved Request for Administrative Service
Rebooking of Flight (for
rebooked flights)
2.14. Approved Request for Administrative Service
Cancellation of Flight (for
cancelled flight)
2.15. Approved Request of Administrative Service
Additional Baggage
Allowance (for additional
baggage allowance)
2.16. Approved Original Proponent
Justification (for travel that
deviates from the approved
Travel Authority incase not
indicated in the above form)
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
269
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
processing of
None
Receiving Staff
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
270
33. Processing of Disbursement Vouchers – Advertising
Paid media advertisements are suspended except those required in the issuance of agency
guidelines, rules and regulations, the conduct of public bidding and the dissemination of
important public announcements.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
regulations
Head of Office
validity of claim
GAM) (3 Copies)
32 GAM) (3 Copies)
2.1. Duly signed/received Supplier/Proponent
Bill/Statement of account
2.2. Copy of newspaper clippings Proponent
evidencing publication and/or
CD in case of TV/Radio
commercial
271
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for next step
1.1. Review of None 3 days and 4 Designated
requirements hours Pre-Audit Staff
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
(Proceed to Head of
Step 1.5) Accounting
None 2 days
If incomplete, Unit/Designated
prepare Accountant
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
1.4. Forward
documents for
Designated
processing of
payment thru
Receiving Staff
ADA or check
272
273
1.5. Forward to
End-User for None
compliance
TOTAL: None 7 days
274
34. Processing of Disbursement Vouchers – Subscription Newspaper
Payment to concerned publishing company/newspaper provider for subscriptionto
regularly delivered newspaper.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.1. Certificate of Availability of
Funds
1.2. Existence of lawful and
1.3. Legality of transaction and
regulations
1.4. Approval of expenditure by
Head of Office
1.5. Sufficient and relevant
validity of claim
GAM) (3 Copies)
GAM) (3 Copies)
2.1. Duly signed/received Supplier/Proponent
Bill/Statement of account
2.2. Approved Authority to Proponent
subscribe
275
1.Submit 1. Receive
Documents documents
Vouchers (DV)
for the next
step
1.1. Review of
n None
requirements
1.2. Forward
received DVs
Designated
to Head of
Accounting
Receiving Staff
Unit for final
review
1.3. Final Reviewof
DV and
Supporting
Documents
If complete, sign
DVs and
proceed to
payment
Head of
(Proceed to
Accounting
Unit/Designated
Accountant
If incomplete,
prepare
findings and
forward to
designated
staff for
tracking
(Proceed to
Step 1.6)
276
1.4. Forward
documents for
Designated
processing of
payment thru
Receiving Staff
ADA or check

User forcompliance None
Total None 7 days
277
35. Application for Provident Fund Loan
Provident Fund Loan defined as a savings scheme consisting of contributions from both
the employees and the employer (in monetary form from members- employees, in
monetary or non-monetary form from the employers) which serve as a loan facility and
provider of supplementary welfare to employees.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.1. Checklist of Requirements (1 EAMD
Copy)
1.2. Disbursement EAMD
/33 GAM) (3 Copies)
2. For All Types of Loan
2.1. Loan application Form (LAF) EAMD
(Completely filled up),
endorsed by Personnel
Division and Legal Service
2.2. Authority to Deduct Personnel Division
2.3. Copy of latest available payslip Personnel Division
2.4. Photocopy of DedpEd Employee borrower

Identification Card
2.5. Approved Appointment (for Employee borrower
First Time borrowers and Co-
Terminus employees only)
2.6. First page of notarized Employee borrower
Contract of Service for the
last five (5) years (for Co-
Terminus employees who
also served as COS
3. Additional Requirements for Additional Loans
3.1. Letter-request addressed to Employee borrower
the Undersecretary of OUF
3.2. Hospitalization/Medical Employee borrower
Expenses/Medical
Abstract/Certificate/Prescripti
on/Diagnosis
278
3.3. Death Certificate of the Employee borrower
deceased family member of
the loan applicant within the
third civil degree of
consanguinity/affinity, as
applicable
4. Additional Requirement for Calamity Loans
4.1. Barangay/LGU Barangay where the borrower is a resident

Certificate/Resolution
declaring the borrower's
place under State of
Calamity
1.Submit 1. Receives and
Documents records payroll Designated
for Claim of and supporting None 5 minutes Releasing &
Payments documents Receiving Staff
to EAMD from EAMD
1.1. Checks the
completeness
of the
Designated
supporting None 5 minutes
ITRS Staff
documents
(requirements
)
1.2. Verifies the
balances of
previous
loans from Designated
None 10 minutes
the ITRS Staff
Subsidiary
Ledger of the
borrower
1.3. Final Review
For new loan
borrowers:
Prepares new
subsidiary Designated
None 10 minutes
ledger and ITRS Staff
encodes data
based on the
payroll
1.4. Pre- Designated
audits/certifie None 5 minutes ITRS Staff
279
s funds
availability/pr
ocesses
payroll
1.5. Section Chief
and Assistant
Chief affix
initial and Section Chief,
Chief Assistant Chief,
None 5 minutes
Accountant Chief
signs on the Accountant
payroll
depending on
the amount
1.6. Releases the
payroll to the
Officer-in-
Charge, Office Designated
of the None 5 minutes Releasing &
Director IV Receiving Staff
(Finance
Service - DA
for approval
280
36. Processing of Liquidation Report - Petty Cash Fund (PCF)
Liquidation of PCF should be done as soon as the disbursements reaches 75% or as
needed, the PCF shall be replenished which shall be equal to the total amount of
expenditures made therefrom.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Funds
1.3. Legality of transactions and Proponent
regulations
Head of Office
validity of claim
and Status (box A & box B -
approved) (3 Copies)
1.8. Disbursement Voucher (box Proponent
A - approved) (3 Copies)
2. Initial Cash Advance
officer indicating the
purpose of cash advance
(Approved authority to draw
PCF)
1.2. Certification that previous cash Accounting Division - Pre-Audit Section B
advances have been liquidated
Cash Advance)
1.3. Approved application for DO/SDO
281
the year for cash
accountability of PHP 2,000or
more
1.4. Approved estimates of petty Proponent
expenses for one month
2. Replenishment
2.1. Summary of Petty Cash DO/SDO
Vouchers
2.2. Report of Disbursements DO/SDO
2.3. Petty Cash Replenishment DO/SDO
Report
2.4. Petty Cash Vouchers duly DO/SDO
accomplished and signed
2.5. Approved purchase request Proponent
with certificate of Emergency
Purchase, if necessary
2.6. Original bills, receipts, sales Suppliers of goods/services
invoices for all purchases (with
inspection, if w/o
inspection provide approved
waiver of inspection)
2.7. Canvass from at least three Suppliers of goods/services
suppliers for purchases
except for purchases made
while on official travel
2.8. Summary/Abstract of Proponent
Canvass
3. For Supplies
3.1. Certificate of inspection and Proponent/AMD
acceptance
3.2. Request and Issue Slip Proponent/AMD
consumable)
4. For Meals
4.1. Duly approved Job Order Suppliers of goods/services
4.2. Notice of meeting Proponent
4.3. Duly approved and signed Proponent
attendance sheet
5. For Repairs
5.1. Duly approved Job Order GSD
5.2. Pre & Post Inspection Report GSD
282
5.3. Report of Waste Materials in AMD
case of replacement/repair
6. For toll fees and gasoline
6.1. Trip Ticket duly Proponent
accomplished and approved
(with summary if applicable)
6.2. Travel Authority (for toll fee Proponent
only)
7. For Fare
Receipts (COA Circular
2017-001), if Applicable
7.2. Duly signed and approved per DO 22 s. 2019
locator slip
Such other supporting
documents that maybe required
and/or required under the
company policy depending on
the nature of expenses
1.Submit 1. Receive
Documents documents
to from
Accounting employee/offic DesignatedPASB
Division - er and encodes Releasing &
None 5 minutes
Pre-audit B the liquidation Receiving Staff
Section report and
forward to the
next step
1.1. Review of
documentatio
n
Designated PASB
requirements
None 3 days Pre-AuditStaff
, encodes
and forward
to Section
Chief
1.2. Review and Head of
3 days, 7
initial or Final Accounting
Review and None hours and 40 Unit/Designated
approval of minutes Accountant
283
LRs and
Supporting
Documents
(once
completed, to
be forwarded
to the
designated
signatory
depending on
the amount
of the
Liquidation
Report)
Forward
received LRsto
Head of
Accounting
Unit for final
review
1.3. Once signed,
document will
be forwarded
Designated
to Book A for None 15 minutes
Staff
JEV
Preparation
TOTAL: None 7 days
284
37. Processing of Liquidation Report – Training and Activities
Liquidation of training and activities expenses should be done within 20 calendar days
after the end of the year subject to replenishment as frequently as necessary during the
year.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Liquidation Report Form DO/SDO
2. Report of Disbursements signedby DO/SDO
Disbursing Officer with supporting
documents (Receipts/Sales
Invoices approved by the Head of
Office)
3. Copy of Previously approved DO/SDO
vouchers (Cash Advance with
copy of Check)
4. Copy of Approved Memo of the Proponent
Activity (Activity Request /
Authority to Conduct) with
approved budget estimate, Asset
Management Division Certificate
and List of Supplies
and Materials, Purchase Order
5. Request and Issue Slip Proponent/AMD
consumable)
6. Certificate of Acceptance / Proponent
Waiver of Inspection
7. Certification of emergency Proponent
purchase / Justification (if
needed)
8.Trip ticket (if for fuel/toll Proponent
fees/parking fees)
9. Approved payrolls/vouchers Proponent
duly acknowledged/signed by
the payee/s
10. Approved Itinerary of Travel Proponent
11. Approved Travel Authority (per Proponent
DO No. 22 s. 2019)
285
12. Approved Certificate of Travel Proponent
Completed (Appendix No. 47
GAM)
13. Original Certificate of Program Provider
14. Original copies of tickets (bus, Transportation Companies
ship, boat, taxi, terminal fee,
etc.)
15. Completely filled- up and Proponent
Expenses Receipt (Appendix No.
expenses Not requiring Receipts
(COA Circular 2017-
01) , if Applicable
16. Original Boarding pass & plane Airlines for Boarding Passes/Travel Agencyfor
Receipt (for
reimbursement of Plane fare)
17. OR in case of refund of excess DO/SDO
of cash advance

1.Submit 1. Receive
Documents documents
to from
the liquidation None 5 minutes
Pre-audit B Receiving Staff
Section report and
forward to the
next step
1.1. Review of
documentatio
n
Designated PASB
requirements
, encodes
and forward
to Section
Chief
1.2. Review and 3 days, 7
Head of
initial or Final None hours and 40
Review and Accounting
minutes
286
approval of Unit/Designated
LRs and Accountant
Supporting
Documents
(once
completed, to
be forwarded
to the
designated
signatory
depending on
the amount
of the
Liquidation
Report)
Forward
received LRsto
Head of
Accounting
Unit for final
review
1.3. Once signed,
document will
be forwarded
Designated
Staff
JEV
Preparation
TOTAL: None 7 days
287
38. Processing of Liquidation Report – Foreign Travel
Liquidation of Foreign travel expenses should be done within 60 days after thereturn
of the employee concerned to the Philippines.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Liquidation Report Form Employee/Officer
2.Approved Travel Authority (per Employee/Officer
DO No. 22 s. 2019)
3.DFA Letter DFA
4.Approved Itinerary of Travel Employee/Officer
5.Approved Certificate of Travel Employee/Officer
GAM)
6. Letter of Invitation of Program Provider
host/sponsoring
(indicating administrative matter
such as lodging, meals,
7.For plane fare, quotations of the3 Administrative Service/Airline/Travel Agency
travel agencies or its equivalent
8. Copy of Plane Ticket/Flight Administrative Service/Airline/Travel Agency

agency
9. Copy of UNDP DSA Rates forthe Google Search
country of destination
10. Daily Dollar Rates Peso Rates BSP
(from BSP - date of cash
advance)
11. Where applicable, authority Office of the President
12. In case of seminars/trainings: Program Provider
288
lodging, meals,
13. Certification from the Accountant Accounting Division
that previous cash advance has
been liquidated and accounted
for in the books/STATEMENT OF
UNLIQUIDATED CASH ADVANCES
OF DISBURSINGOFFICERS
14. Daily Dollar Rates Peso Rates BSP

(date of departure)
15. UNDP DSA Rates for the Google Search
country of destination (for the
month of travel date)
16. Copy of Plane Ticket Administrative Service/Airline/Travel Agency
17. Copy of Boarding pass, boator Transportation Company
bus ticket
ticket/Billing Billing Statement and ORs
Statement/Official Receipt (for
reimbursement of Plane fare)
19. Approved Certification of Administrative Service
20. Certificate of Program Provider/Philippine Consulate
appearance/attendance for
training/seminar/ participation
21. For reimbursement of actual OP, OSEC & Business establishment
travel expenses in excess of
the prescribed rate (EO No.
77):
• Approval by the President for
the Department Secretary
(approval of authorized
official per DO No. 22 s. 2019
for Usec andbelow)
• Certification from the Head
of Agency that it is
absolutely necessary
• Hotel room bills with official
receipts (certification of
considered)
289
expenses Not requiring Receipts
(COA Circular 2017-001), if
Applicable
23. Narrative report on trip Employee/Officer
undertaken/Report on
Participation
24. Receipts for other expenses Business Establishments
authorized to claim
25. OR in case of refund of excessof Employee/Officer/Cash Division
cash advance
26. Copy of pre-audited/approved Employee/Officer/Cash Division
cash advance voucher and
itinerary of travel

1.Submit 1. Receive
Documents documents
to from
None 5 minutes
Section report and
forward to the
next step
1.1. Review of
documentatio
n
Designated PASB
requirements
, encodes
and forward
to Section
Chief
1.2. Review and
initial or Final
Review and
approval of Head of
3 days, 7
LRs and Accounting
None hours and 40
Supporting Unit/Designated
minutes
Documents Accountant
(once
completed, to
290
be forwarded
to the
designated
signatory
depending on
the amount
of the
Liquidation
Report)
Forward
received LRs
to Head of
Accounting
Unit for final
review
1.3. Once signed,
document will
be forwarded
Designated
Staff
JEV
Preparation
TOTAL: None 7 days
291
39. Processing of Liquidation Report – Local Travel
Liquidation of local travel expenses should be done within 30 days after the returnof the
employee concerned to his/her official station.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Liquidation Report Form Proponent
2.Approved Itinerary of Travel Proponent
3.Approved Certificate of Travel Proponent
GAM)
4. Original Certificate of Program Provider
5. Original copies of tickets (bus, Transportation Companies
ship, boat, taxi, terminal fee,
etc.)
Receipts (COA Circular 2017-
001), if Applicable
7. Copy of Boarding pass received Administrative Service
by Administrative Service
Receipt (for reimbursement of
Plane fare)
9. Approved Certification of Administrative Service
10. Approved Justification from
USEC Concerned (if there is
deviation from Authorized
Travel)
11. Memo regarding the first meal Program Provider
and last meal of the activity
12. Copy of approved AR/ATC with Program Provider
detailed budget estimate(If
claiming for B&L/full DTE)
292
13. Certification from the Head of Office of the Secretary
Agency as to the absolute
necessity of the expenses
together with the
corresponding receipts, if the
expenses incurred exceeded
DTE rate (certification or
considered)
14. Hotel room/lodging bills with Business Establishments
ORs in the case of official travel
on places w/in 50km radius from
the last city or municipality
covered by the MM area, or
their city or municipality where
their permanent official station
is located in the case of those
outside MM area if the travel
allowances being claimed
include the hotel room/lodging
rate
15. OR in case of refund of excess Employee/Cash Division
of cash advance

1.Submit 1. Receive
Documents documents
to from
None 5 minutes
Section report and
forward to the
next step
1.1. Review of
documentatio
n
Designated PASB
requirements
, encodes
and forward
to Section
Chief
293
1.2. Review and
initial or Final
Review and
approval of
LRs and
Supporting
Documents
(once
completed, to
be forwarded
to the
Head of
designated 3 days, 7
Accounting
signatory None hours and 40
Unit/Designated
depending on minutes
Accountant
the amount
of the
Liquidation
Report)
Forward
received LRsto
Head of
Accounting
Unit for final
review
1.3. Once signed,
document will
be forwarded
Designated
Staff
JEV
Preparation
TOTAL: None 7 days
294
40. Processing of Liquidation Report – Payroll Fund for Salaries, Wages,
Allowances and Other Similar Expenses
Liquidation Payroll fund for salaries, wages, allowances and other similar expensesshould
be done within 5 calendar days after the end of the pay period.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Liquidation Report Form DO/SDO
2. Report of Disbursements signedby DO/SDO
Disbursing Officer with supporting
documents
3. Copy of Previously approved DO/SDO
vouchers (Cash Advance with
copy of Check)
4. Copy of Approved DO/SDO
Memo/Authority with approved
budget estimate
5.Approved DTRs or certificate of Employee/Personnel
service
6.Approved application for leave Employee/Personnel Division
7. In case of payment of personnel Employee/Concerned office
under the job order status, duly
verified/accepted accomplishment
report
8.Authority from the claimant and Employee/Personnel
identification documents if
claimed by person other than
the payee
9. OR in case of refund for DO/SDO
unclaimed salaries

1.Submit 1. Receive
Documents documents DesignatedPASB
to from Releasing &
employee/offic None 5 minutes
Accounting Receiving Staff
Division - er and encodes
the
295
Pre-audit B liquidation
Section report and
forward to the
next step
1.1. Review of
documentatio
n
Designated PASB
requirements
, encodes
and forward
to Section
Chief
1.2. Review and
initial or Final
Review and
approval of
LRs and
Supporting
Documents
(once
completed, to
be forwarded
to the
Head of
designated 3 days, 7
Accounting
signatory None hours and 40
Unit/Designated
depending on minutes
Accountant
the amount
of the
Liquidation
Report)
Forward
received LRsto
Head of
Accounting
Unit for final
review
1.3. Once signed,
document will
be forwarded
Designated
Staff
JEV
Preparation
TOTAL: None 7 days
296
41. Pre-Audit of Budget Estimates
Review amounts included in the budget of DepEd activities, what are allowedand
not and what are the maximum standard set.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Signed Authority from Concerned Office / Proponent
Proponents
2.Allotment from Budget Division Budget Division
3. Program Work and Financial Plan Planning Division
Clearance / Approval from
Planning Division
4. Actual or Tentative (if still not Concerned Office / Proponent
available) Place of Venue and
Number of Participants per
Region
5.Detailed TEVs of the Resource Concerned Office / Proponent
Person(s) indicating origin /
official station
6. List of supplies and materials Asset Management Division
with costing and Certification
from Asset Management
Division
7.All budget computation (detailed Concerned Office / Proponent
attachments) should be
approved by the head of Office
8. Indicate the amount for Concerned Office / Proponent
downloading, for direct payment
and for cash advance with name
of the Disbursing Officer
Requested
9. Letter request from Requesting Region/Division
Regions/Divisions (if authority is
request for downloading of
support funds)

nature of claim
297
1.Submit the 1. Receive and
complete encode the
required DesignatedPASB
document by
documents Releasing &
the assigned None 30 minutes
and Request Receiving Staff
personnel
forPre-Audit
1.1. Encode and

Pre-Audit, Designated PASB
then forward None 1 day Pre-AuditStaff
it to Section
Chief
1.2. Review and Section ChiefPAS
initial/sign B,
1 day and 7
the authority None Assistant Chief
hours
and Chief
Accountant
1.3. Release the
authority to
the Designated
None 30 minutes
proponent/ Staff
concerned
office
TOTAL: None 3 days
298
42. Pre-Audit of Various Authorities
Review of authorities such as authority to reimburse, authority to conduct and
authority to pay as to completeness of the attached documents for approval of the
proper signatory with the amount involved for evaluation.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Proponents
3. Checklist applicable based on Accounting Division - Pre-Audit Section A
expense and/or transaction as
required by Pre-Audit Section A
4. Portion of Work and Financial Concerned Office / Proponent
Plan where the expense will be
charged
5.Justification (if applicable) Concerned Office / Proponent
documents as required
complete encode the
document by
personnel
forPre-Audit
1.1. Encode and

7 hours and 30
then forward None Pre-AuditStaff
minutes
it to Section
Chief
initial/sign B,
the authority None 1 day Assistant Chief
and Chief
Accountant
1.3. Release the
authority to
proponent/ Designated
None 15 minutes
concerned Staff
office
TOTAL: None 2 days
299
43. Request for Application, Renewal and Cancellation of Bond
Review of documents / requirements submitted by the special disbursing officer /
disbursing officer in accordance with Treasury Circular 02-2009.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Proponents (Authority to
Appoint or Designate)
3.Two (2) General Form No. 57A Bureau of Treasury Website - Fidelity Bonding
(Request Form) - refer to Forms
Treasury Circular No 02-2009 (https://www.treasury.gov.ph/?page_id=14814)
4. Two (2) General Form No. 58A Bureau of Treasury Website - Fidelity Bonding
(Application Form) - refer to Forms
Treasury Circular No 02-2009 (https://www.treasury.gov.ph/?page_id=14814)
(subscribed and sworn to before
any officer authorized to
administer oath, attached with two
(2) passport size ID picturestaken
within the last three (3) months
prior to the date of
application)
5. Latest Sworn Statement of Appointed/Designated DO/SDO
Assets, Liabilities and Net
Worth (SALN)
6. Certification of No Pending Legal Service
Administrative and Criminal
Case

complete encode the
document by
personnel
forPre-Audit
300
1.1. Encode and
then forward 7 hours and 30
None Pre-AuditStaff
it to Section minutes
Chief
initial/sign B,
the authority None 1 day Assistant Chief
and Chief
Accountant
1.3. Release the
authority to
the Designated
None 15 minutes
proponent/ Staff
concerned
office
TOTAL: None 2 days
301
44. Request for Approval of the Contracts of Various Projects/ Transactions
Responsible as to the availability of funds for that purpose.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Proponents (Authority to
Appoint or Designate)
2.Documents as required by the Contract Management Division
Contract Management Division
3. Contract per Supplier signed bythe Concerned Office / Proponent
concerned personnel and/or
officials (3 Copies)
1.Secure the 1. Receive and
completene encode the
ss of document by
documents the assigned
and request personnel
for Signature
ofthe Chief DesignatedPASB
Accountant Releasing &
None 15 minutes
certifying the Receiving Staff
Funds
Available per
attached
Authority to
Procure
1.1. Encode and

check the
completeness
of the
attached Designated PASB
7 hours and 30
documents None Pre-AuditStaff
minutes
and the
amount
indicated
therein
302
initial/sign B,
approval of None 1 day Assistant Chief
"Funds and Chief
available" Accountant
1.3. Release the
contract to
the Designated
None 15 minutes
proponent/ Staff
concerned
office
TOTAL: None 2 days
303
45. Issuance of GSIS and Pag-IBIG Certificate of Remittances
Process of release of GSIS and Pag-IBIG Certificate of Remittances as proof ofthe
transaction.

Who may avail: Retirees/Retired Teachers, Active DepEd
Teachers/Members
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. For Government Service Insurance System (GSIS) Personal Share and
Government Share
1.1. Request from the GSIS member Government Service Insurance System
report issued by theGSIS which (GSIS)
indicates the Period with Paid
Premiums (PPP) and Total
Length of Service (TLS)
variances
1.2. Member's Service Record Division Offices/ Implementing Units
1.3. Member's payslip or payroll Division Offices/ Implementing Units
2. For GSIS Policy Loans, GSIS educational Loans or GSIS other loans
2.1. Request from the memberhis Government Service Insurance System
latest statement of account (GSIS)
(SOA) on due and
demandable loans
3. For Pag-IBIG Fund
3.1. Request from the GSIS member Pag-IBIG Fund
report issued by thePAGIBIG
which indicates theperiod with
variances as against her total
length of
service
3.2. Member's Service Record Division Offices/ Implementing Units

304
1.Submit the 1. Receive
documents documents
to DepEd and prepare
Central Certificate of
Leticia
Office - Remittances None 20 minutes
Mallannao
Accounting for GSIS or
Division PAGIBIG
CROC
Section
1.1. Review and
Neliza
Approval None 5 minutes
Advincula
1.2. Issue/Release
the Leticia
None 5 minutes
Certification Mallannao
to Teacher/s
305
46. Application for Certification of Remittances
GSIS and Pag-IBIG Certification of Remittances can be issued to Retirees/RetiredDepEd
Employees, as well as active DepEd personnel.

Classification: simple
Who may avail: Retirees/Retired Employees, Active DepEd Members
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. For Government Service Insurance System (GSIS) Personal Share and
Govt. Share
1.1. Request from the GSIS member Government Service Insurance System
a letter or report issued by the (GSIS)
GSIS which indicates his period
with paidpremiums (PPP) and
total length of service (TLS)
variances
1.2. Member's Service Record Member/Employee

1.3. Member's payslip or payroll Member/Employee
2. For GSIS Policy Loans, GSIS educational Loans or GSIS other loans
2.1. Request from the memberhis Government Service Insurance System
latest statement of account (GSIS)
(SOA) on due and
demandable loans
2.2. Member's payslip or payroll Member/Employee

1.Submit 1. Receive request
request for and
certification documents
and other from Cecille Villanueva
documents Member/empl None 15 minutes and Loreto Virgo,
to oyee Jr
Accounting
Division –
ITR Section
306
1.1. Upon receiptof
the SOA, etc.,
review or
analyze it to Cecille
determine the None 1 day Villanueva and
variancesor Loreto Virgo, Jr
unposted
payments
1.2. Print and
issue copy of
scanned
remittance
Cecille
list and
None 1 day Villanueva and
official receipt
Loreto Virgo, Jr
of the
variance/unp
osted
remittances
1.3. Record the
transaction
and release Cecille
the 15 minutes Villanueva and
documents to Loreto Virgo, Jr
Member/Emp
loyee
TOTAL: 2 days, 30
None minutes
307
47. Request for BIR Form 2306 and 2307
BIR Form 2306 (Certificate of Final Tax Withheld at Source) is a certificate issued by the
agency to recipient of income subjected to final tax. BIR Form 2307 (Certificate of
Creditable Tax Withheld at Source) is a certificate issued to recipient of income subject to
expanded withholding tax paid by the agency.

Who may avail: Payees with taxes withheld on their claims
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Filled up request form Accounting Division - Bookkeeping A Section
2. Photocopy of processed Cash Division
Disbursement Voucher with
LDDAP-ADA payments

1.Fill-up 1. Receive
request request form
form and and
Admin Assistant
submit attachment None 20 minutes
III
request
form to
issuing staff
1.1. Verify if
Admin Assistant
included in None 3 hours
III
the list
1.2. Prepare tax
Admin Assistant
certificates in None 3 hours
III
3 copies
1.3. Endorse to Admin Assistant
None 20 minutes
signatory III
1.4. Signatory
Chief
Sign/initial the
None 1 hour Accountant/
BIR Form2306
Section Chief
& 2307
1.5. Release 2
copies of BIR
Admin Assistant
Forms to the None 20 minutes
III
requesting
party
TOTAL: None 1 day, 8 hours
308
48. Request for Photocopy of Supporting Documents from Paid and Filed
Transactions
Photocopy of supporting documents from paid and filed transaction can be requestedfrom
the accounting division.

Who may avail: Payees in need of supporting documents from paid
transaction/s to support in claims of current/another
transaction/ liquidation of cash advance
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Accomplished Request Form Accounting Division - Receiving/Releasing
Window

1.Fill-up 1. Receive
request request form
form, then and
None 15 minutes Admin Assistant
submit to attachment
issuing
staff/officer
1.1. Manual
search the
transaction
through
binder
number and
LDDAP-ADA
number as
reference. If
transaction is
None 5 hours Admin Assistant
already
forwarded to
COA for
audit review,
the
requesting
party will go
directly to
COA for his
request
309
1.2. Photocopy
requested
2 hours and 30
documents None Admin Assistant
minutes
and its
attachment
1.3. Release the
copy of
requested None 15 minutes Admin Assistant
supporting
document
TOTAL: None 1 day, 8 hours
310
49. Application for Agency Code/Activation of Organization Code
This service is an application of any government unit including offices,
instrumentality for a code specifically intended only for the requesting office/unit.

Who may avail: Non-implementing Units/Division Offices
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Copy of the current GAA where Division Office
the appropriation of the school is
reflected
2.Duly signed latest and updated Division Office (HRMO)
Personnel Services Itemization
and Plantilla of Positions (PSIPOP)
and with Principal position.
Financial staff (ADASII and III) and
with at least twenty (20) teachers
3.Copy of attested appointment Division Office (HRMO)

paper of the current School
Principal and Reassignment
Order, if any
4.Copy of attested appointment Division Office (HRMO)
paper of School Bookkeeper
(ADAS III) and School
Disbursing Officer (ADAS II)
5.Copy of Certificate of Concerned Staff
trainings/seminars attended by
financial staff related to
Financial Management
6.Certification of the School Head as School Principal
to the capacity of the School to
comply with submission of
financial reports to COA, DBM,
NEDA, House of Representatives,
etc. duly notedby Schools Division
Superintendent
7.Duly signed EBEIS data on Division Office - Planning Officer
enrolment per grade level for
the current school year
including School Profile.
8.Letter Request for the Issuance of School Principal
Agency Code by the "current"
School Head addressed to the
Schools Division Office
311
9.Indorsement letter from Schools Division Office
Division Office to Regional Office
10. Indorsement letter from the Regional Office

Regional Office concerned
1.Endorse 1. Receive request
request for for Issuance of
Agency Agency
Code/activa Code/activatio
tion of n of
Organization Organization
Code with Code Philip Cauba/
required None 2 minutes Flordeliza Baga/
supporting Arlene Thomas
documents
to DepEd
Central
Office -
Accounting
Division
1.1. Prepare
Checklist for
the
Philip Cauba/
requesting
None 5 minutes Flordeliza Baga/
Division/
Arlene Thomas
School as
guide for
review
1.2. Review/Eval
uate request
as to
completeness
of submitted
Philip Cauba/
documents
and
Arlene Thomas
sort/arrange
documents
according to
the checklist)
1.3. Review
Philip Cauba/
Checklist if
all required
Arlene Thomas
supporting
312
documents
are complied
1.4. Prepares
Indorsement
Letter to
DBM all
None 30 minutes
evaluated
requests on a
quarterly
basis
313
B. Budget Division
1. Processing of Request for Obligation of Allotment

Obligation Request and Status/Contracts is a required document by Commission on Audit
for certification of allotment and obligation and for future adjustments of expense
accounts.
Office or Division: Budget

Type of Transaction: G2G - Government to Government and G2B -
Government to Business
Who may avail: DepEd offices and private companies
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. ORS (3 Original Copies) Requesting Unit
2. Signed Activity Request (AR) Requesting Unit
/ Authority to Conduct (ATC)(1
Photocopy)
3. Budget Estimate (1 OriginalCopy) Requesting Unit
4. If no Activity Request: Requesting Unit

Authority to Pay (ATP) /
Reimburse with fund source
(1 Original Copy)
5. PMIS/WFP (1 Origin Copy) Requesting Unit
6. Authority to Travel (1 Original Requesting Unit
Copy)
7. If for salary/overtime: Requesting Unit
Copy of Contract (1 Original
Copy)
8. Approved Authority to Requesting Unit
Procure (1 Photocopy)
9. Approved Purchase Order (1 Requesting Unit
Photocopy)
1.Requesting 1.1. Receive
unit will and record
submit the the
Obligation document
Receiving
Request and None 5 minutes
Personnel
Status/Contr
acts to
Budget
Division
314
1.2. Distribute to
3 minutes Receiving
Personnel in None
charge Personnel
1.3. Review,
verify, and
Person-in-
indicate the None 2 hours
Charge
availability
of allotment
1.4. Encode in
Person-in-
the Registry None 1 hour
Charge
of RAO
1.5. Review and
None 2 hours Section Chief/s
initial
1.6. Review and
None 1 day Head of Office
sign
1.7. Release to
the
Accounting Receiving
Division None 1 hour
Personnel
(Outgoing
Documents)
1 day, 6 hours,
TOTAL: None
8 minutes
315
2. Preparation/Issuance of Sub-Allotment Release Order (Sub-ARO)
Sub-Allotment Release Order or Sub-ARO refers to an internal document issued by CO
transferring a portion of available funds to Field Offices. It serves as the authority granted to
DepEd OUs to enter into commitment, and consequently incur obligations.

1. Request for Downloading of Funds(1 Bureaus/Services/Offices
Original Copy)
2. Approved AR/ATC (1 OriginalCopy) Bureaus/Services/Offices
3. Letter of Acceptance (1 Original Bureaus/Services/Offices

Copy)
4. Breakdown of Allocation for Bureaus/Services/Offices
Downloading (1 Original Copy)
PERSON
E
1.Submit 1.1. Receive and recordthe
request to document Receiving
None 5 minutes
Budget Personnel
Division
1.2. Distribute to
Personnel in-chargein Receiving
None 3 minutes
processing of Personnel
Sub-ARO
1.3. Review the
completeness and Personnel-in-
accuracy of None 5 minutes
Charge
documents
1.4. Process Sub-ARO Personnel-in-
None 1 hour Charge
1.5. Review and initial None 1 day Section Chief/s
1.6. Certify the
correctness of the None 1 day Head of Office
Sub-ARO
1.7. Release to the
Office of Assistant
Secretary for Releasing
Finance Service None 1 hour
Personnel
(Outgoing
Documents)
2 days, 2
TOTAL: None hours, 13
minutes
316
3. Certification of Availability of Allotment
The Budget Division certifies the availability of resources to fund the implementation of
various DepEd programs, activities and projects in accordance with the following
documents as submitted to the Budget Division by the proponent offices:
a. Activity Request (AR) / Authority to Conduct (ATC)
b. Authority to Procure
c. Contracts / Purchase Order (PO)

Type of Transaction: G2G - Government to Government and G2B -
Government to Business
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Approved WFP (1 Bureaus/Services/Offices
Photocopy)
2. AR/ATC (2 Original Copies Bureaus/Services/Offices
3. Authority to Procure (1 Bureaus/Services/Offices
Original Copy)
4. Contracts/PO (2 OriginalCopies Bureaus/Services/Offices

1.Submit 1.1. Receive and
request to record the Receiving
Budget None 5 minutes
document Personnel
Division
1.2. Distribute to
Receiving
Personnel-in- None 3 minutes
Personnel
charge
1.3. Review the
completeness
and accuracy Person-in-
None 30 minutes
of the Charge
documents
1.4. Stamp
Person-in-
allotment None 10 minutes
Charge
availability
1.5. Review and
None 2 hours Section Chief/s
initial
1.6. Review and
None 1 day Head of Office
sign
317
1.7. If ATC –
Release to
the
Accounting
Division
(Outgoing
Documents)
1.6a. If ATP –
Release to
the Signing
Authorities
(Outgoing
Documents)
1.6b. If AR (with
Downloading
) – Release to
Office of the
Asec. For
Finance
(Outgoing Receiving
None 1 hour
Documents) Personnel
1.6c. If Contract of
‘Newly Hired’
COS –Release
to Office of
the Asec. for
Finance
(Outgoing
Documents)
1.6d. If Contract
of ‘Renewal’
COS –
Release to
Office of the
Usec. For
FOHRODEA
CO
(Outgoing
Documents)
1 day, 3 hours,
TOTAL: None
48 minutes
318
C. Bureau of Curriculum Development - Special Curricular Programs Division
1. Application for Special Program in Foreign Language
The Special Program in Foreign Language (SPFL) is designed to provide learners with varied
significant experiences in secondary education that allow them to explore and harness their
potential. The program will equip learners with skills and competenciesin a foreign language
by providing them with greater opportunities through an enhanced research-based
curriculum, competent roster of teachers, supportive administrators, and strong
collaboration with program partners.
Office or Division: Bureau of Curriculum Development – Special Curricular Programs

Division
Type of G2G – Government to Government
Transaction:
Who may avail: Public Junior High Schools (JHS)
1. 2 Original Copies of Letter of Intent Client
2. 2 Original Copies List of qualified SPFL students
3. 2 Original Copies List of qualified SPFL teachers
4. 2 Original Copies Pictures of Customized SPFL
Classroom with Speech Technology
5. 2 Original Copies of Endorsement Letter signedby Regional Office
the Regional Director
FEES PROCESSING PERSON
CLIENT STEPS AGENCYACTION TO BE TIME RESPONSIBLE
PAID
1. Submit letter of 1.1 Receive and None 1 day BCD
intent with the record request
completeset of and forward to
documentary assigned
requirements in personnel
the SPFL 1.2 Receive, check the None 1 day BCD
Manualof completeness and
Operation evaluate
requirements
1.3 Initial None 2 days BCD
evaluation of
application
1.4 Conduct online None 1 day BCD / Program
interview for SPFL Partners
Teacher-applicants
2. Acknowledge 2.1 Release list of None 2 days BCD
School approved schools to
Recognition offer SPFL via
memorandum
Total None 7 7 days
319
D. Bureau of Human Resource and Organizational Development – Personnel
Division
Travel Authority (TA) refers to an Order in writing issued by the approving authority allowing
an official or employee to proceed to a specific place or location (the regular place of work
and where the official/employee is expected to stay most of the time as required by the
nature, duties and responsibilities of the position) outside of their permanent official station
for a specific period of time to perform a given assignment or accomplish a personal purpose.
Based on the Omnibus Travel Guidelines for All Personnel of the Department of Education
(DepEd Orders No. 043 and 046, s. 2022) DepEd officials or employees may request TA for
either of the following:
• Official Travel – trips pursuant to a legitimate function or interest. These may either be
official business (where transportation, miscellaneous, and daily travel expenses aside
from salaries and benefits, are incurred and funded by the Department) or official time
(where no government expenses are incurred/spent aside from the payment of
salaries/benefits).
• Personal Travel – private trips for personal purpose and undertaken without cost to the
government.
Official or Personal Travel may be further categorized into foreign (trips outside the
Philippines) or local (trips outside the permanent official station). The minimum conditions for
a trip to be considered official travel are the following:
a. Highly relevant to basic education; for foreign official travel, must be in compliance
with an international commitment/contractual obligation.
b. Essential to the effective performance of official/employee mandate of functions.
c. Projected expenses involve minimum expenditure or are not excessive.
d. Presence is critical to the outcome of the activity to be undertaken.
e. Absence from the permanent official station will not hamper the operational
efficiency of the office.
f. Expenses to be incurred is included on the approved Work and Financial Plan of
the office/unit concerned.
1.1 Issuance of Foreign Official Travel Authority
DepEd officials and employees may apply for travel authority for the these foreign official travels:
a. International conferences/meetings to which the Philippine government has
commitments or to undertake official missions/assignments which cannot be
assigned to government officials posted abroad;
b. Scholarships, fellowships, trainings, and studies abroad which are grant-funded or
undertaken at minimal cost; and
c. Invitations for speaking engagements or receiving of awards from foreign
governments/ institutions or international agencies/organizations as defined under
international law, whether fully or partially funded by the government, upon
endorsement to the Department of Foreign Affairs.
Note that travel authority shall not be issued for the following officials and employees:
a. With pending administrative case;
b. Will retire within one year from the date of the foreign official travel;
c. Whose previous travel has not been liquidated and cleared;
d. Who has not yet complied with reporting requirement/s for any previous travel.
320
Office or Division: Bureau of Human Resource and Organizational Development-Personnel
Division (BHROD-PD)
Who may avail: DepEd officials and employees meeting the conditions for foreign official
travel as stated on DOs 043 and 046, s. 2022, specifically
• Requests recommended by the Office of the Schools Division
Superintendent (OSDS) and Office of Regional Director (ORD)
• Regional Directors and Assistant Regional Directors
• Requests from the Central Office

1. One (1) original copy of filled out Travel Annex A, DO 043, s. 2022
Authority for Official Travel Form with https://www.deped.gov.ph/wp-
supporting documents (see below) content/uploads/2022/10/DO_s2022_043-
corrected-copy.pdf
1. One (1) original copy of the signed invitation Inviting foreign government/institution or
addressed to the requesting party international agency/organization
2. One (1) original copy of Itinerary of Travel
3. One (1) original copy of Written justification, Client
addressed to the Approving Authority, to be noted
by the Recommending Authority2, explaining the
minimum conditions for authorized official travel
stated above and why alternatives to travel such
as all forms of communication, (e.g.
teleconferencing/ videoconferencing, submission
of briefs/ position papers) are insufficient for the
purpose.
4. One (1) original Certificate of No Pending Case Legal unit with jurisdiction over the client
5. One (1) copy of approved Completed Staff International Cooperation Office (ICO) /
Work (CSW) Client
6. One (1) copy of Budget Estimate (Travel Cost) Office of the Undersecretary for Finance
7. One (1) copy of Work and Financial Plan Client’s office
Optional requirements:
- If applying for Cash Advance (CA): Original Accounting unit with jurisdiction over the
certification that previous CA has been client
liquidated
- For Teachers in the Exchange Visitor Program
of the US Government:
a. TA signed by the Secretary Office of the Secretary
b. Clearance Certificate Regional Office
c. Copy of the Registration Sticker Commission on Filipino Overseas
- For Division Chiefs and higher, a draft Office Signing authority for OO designated by
Order (SO) designating an OIC, if applicable, the Secretary
so as not to hamper the day-to-day operations
of the office
- Endorsement letter to the Department of ICO
Foreign Affairs (DFA)
2
Refer to the Table of Recommending and Approving Authorities for Foreign Travel based on DO 046, s. 2022.
321
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Submit complete 1.1 Check the documents None 15 minutes Admin Assistant
requirements to received, process for / Officer,
the Records release to Personnel Records Division
Division of 1.2 Receive documents None 5 minutes Administrative
DepEd CO from Records Division, log Assistant, PD
on the database.
a. OSDS – for 1.3 Check documents for None 1 day Administrative
Teaching and completeness and Officer, PD
Non-Teaching accuracy.
Personnel in If there is no discrepancy in
Schools, School the documents submitted,
Heads, and draft TA (and endorsement
Division Chiefs letter to DFA, if applicable)
and below and and forward to the ICO.
Public Schools Otherwise, inform the client
District of discrepancies and wait
Supervisors in for reply.
Schools Division 1.5 Check the CSW, fund None 7 hours ICO
Offices source, and legitimacy of
travel documents and
b. ORD - for
forward to the Office of the
Schools Division
Undersecretary for Finance
Superintendents,
(OUF)
Assistant
1.6 Review documents and None 1 day OUF
Schools Division
prepare Budget Estimate
Superintendents,
(Travel Cost) and forward
and Division
to the Approving Authority
Chief and below
1.7 Validate documents and None 2 days Approving
in Regional Authority (Execom
sign TA (and endorsement
Offices in-charge)3
letter to DFA, if applicable)
c. Regional Directors 1.8 Release the signed None 15 minutes Office of the
and Assistant approved/disapproved TA Approving
Regional Directors (and endorsement letter to Authority
DFA, if applicable) to
Records Division
2. Receive 2.1 Check documents None 25 minutes Administrative
requested received and process for Assistant /
document/s from release; release Officer, Records
the Records document/s to intended Division
Division. recipient.
3. Submit post- 3.1 Receive the post-travel None (One calendar month Administrative
after returning to the
travel report report. permanent official Assistant /
addressed to the station) Officer, Records
Office of the Division
Secretary4
TOTAL None 5 days
3Refer to the Table of Recommending and Approving Authorities for Foreign Travel based on DO 046, s. 2022.
4
For the format and specifics of the required post-travel report, refer to DO 043, s. 2022 at https://www.deped.gov.ph/wp-
content/uploads/2022/10/DO_s2022_043-corrected-copy.pdf .
322
For officials/personnel the 1.1 Receive documents, None 15 Administrative
DepEd Central Office: log on the database. minutes Assistant, PD
1. Submit complete
requirements endorsed
by the applicable 1.2 Check documents for None 4 hours Administrative
Recommending completeness and Assistant /
Authority to the accuracy. Officer, PD
Personnel Division
(PD) If there is no discrepancy
in the documents
submitted, draft TA (and
endorsement letter to the
Department of Foreign
Affairs, if applicable) and
forward to the applicable
Approving Authority in
DepEd CO.
1.3 Review and approve None 4 days, 4 Designated
TA (and endorsement hours Approving
letter to DFA, if Authority in
applicable) and forward DepEd CO
to PD.
1.4 Receive approved None 15 Administrative
TA, update the status of minutes Assistant /
the request on the Officer, PD
database, and release
documents to the
Records Division.
2. Receive requested 2.1 Check documents None 30 Administrative
document/s from the received and process for minutes Assistant /
Records Division release; release Officer, PD
document/s to intended
recipient.
3. Submit post-travel 3.1 Receive the post- None (One calendar Administrative
month after
report addressed to the travel report returning to the Assistant /
Office of the Secretary5 permanent
official station)
Officer, Records
Division
TOTAL None 5 days
5
323
1.2 Issuance of Foreign Personal Travel Authority
DepEd officials and employees may apply for travel authority (TA) for private trips purely for
personal purpose and undertaken without cost to the government. However, foreign
scholarships/trainings sourced and pursued in their personal capacity need to be brought to
the attention of the immediate supervisor or head of office before applying for TA. Likewise,
those who intend to study abroad may be required to comply with the required service
obligation after the period of their leave.
Note that those who have pending administrative case/s, unliquidated / no clearance / non-
compliance to reportorial requirement for any previous travel shall not be granted foreign
personal TA.
Office or Division: Bureau of Human Resource and Organizational Development-Personnel

Division (BHROD-PD)
Who may avail: DepEd officials and employees meeting the conditions for foreign personal
• Regional Directors
• Requests recommended by the Office of the Regional Director (ORD)
• Requests from the DepEd Central Office
1. One (1) original copy of filled out Travel Annex D, DO 043, s. 2022
Authority for Personal Travel Form with https://www.deped.gov.ph/wp-
corrected-copy.pdf
2. One (1) original copy of written manifestation, Client
noted by the Head of Office, that absence will
not hamper the operational efficiency of the
office
3. Certificate of No Pending Case Legal unit with jurisdiction over the client
4. CSC Form No. 6, s. 2020 (Leave Form) Civil Service Commission (CSC) /
Personnel unit with jurisdiction over the
client
- For CO Division Chiefs and higher, a draft Office Signing authority for OO designated by
Order (OO) designating an OIC, if applicable, so the Secretary
as not to hamper the day-to-day operations of
the office
- For Study Leave (up to 6 months): Contract Personnel unit with jurisdiction over the
between the agency head or authorized client
representative and the employee concerned
- For leaves that exceed one month: CSC Form Civil Service Commission (CSC) /
No. 7, s. 2017 (Clearance Form) Personnel unit with jurisdiction over the
client
324
1. Submit complete 1.1 Check the None 15 Administrative
requirements to the documents received, minutes Assistant /
Records Division of process for release to the Officer, Records
DepEd CO Personnel Division (PD) Division
1.2 Receive documents None 5 minutes Administrative
a. Regional Directors from Records Division, Assistant, PD
log on the database.
b. ORD – for Schools 1.3 Check documents for None 4 hours Administrative
Division completeness and Officer, PD
Superintendents, accuracy.
Assistant Schools
Division If there is no discrepancy
Superintendents, in the documents
Assistant Regional submitted, draft TA and
Directors forward to the applicable
DepEd CO. Otherwise,
inform the client of
discrepancies and wait
for reply.
1.4 Review and approve None 4 days Designated
TA and return to PD. Approving
Authority in
DepEd CO
documents to the
Records Division.
Records Division release; release TA to Officer, Records
intended recipient. Division
TOTAL None 5 days
325
For officials/personnel in 1.1 Receive documents, None 15 Administrative
the DepEd Central Office: log on the database. minutes Assistant, PD
1.2 Check documents for None 4 hours Administrative
1. Submit complete
completeness and Assistant /
requirements
accuracy. Officer, PD
endorsed by the
applicable
If there is no discrepancy
Recommending
in the documents
Authority to the
submitted, draft the TA
Personnel Division
and forward to the
(PD)
applicable Approving
Authority in DepEd CO.
1.3 Review and approve None 4 days, 4 Designated
TA and forward to PD. hours Approving
Authority in
DepEd CO
documents to the
Records Division.
Records Division release; release TA to Officer, PD
intended recipient.
TOTAL None 5 days
326
2. Issuance of Certificate of Employment and Service Record
Certificate of employment is used to verify employment history of a former or current
employee, while service record is a collection of material which provide a document
history of a personnel’s activities and accomplishments while serving as an employee of
the Department.
Office or Division: Personnel Division

Who may avail: DepEd Employees
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Duly signed Request Form (1 Personnel Division
Original Copy)
1. Fill-up and 1.1. Receive the
submit the duly signed
duly signed Request None 10 minutes
Request Form
Form Personnel
2. Wait while 2.1. Check the Division-
the records of Personnel
requested the Records Unit
Certification requestor None 30 minutes
is being and prepare
processed the
Certification
2.2. Approve
Personnel
and sign None 5 minutes
Division- CAO
Certification
3. Receive 3.1. Release Personnel
signed signed Division- Office
None 5 minutes
Certification Certification Management
Unit
327
3. Order of Transfer and Reassignment
Order of Transfer is an issuance by the department or agency to transfer its employees
to another office while keeping the original employment relationship intact. On the
other hand, Reassignment is the movement of an employee across the organizational
structure within the same department or agency, which does not involve a reduction in
rank, status or salary.

1. Letter Request of Employee or Requesting Person

Requesting Office for Transfer or
Reassignment of Personnel (1 Copy)
2. Indorsement from SDO and RO or Office RO/SDO
Concerned where Employee is
currently reporting (1 Original Copy)
PROCE PERSON
CLIENT FEES TO
AGENCY ACTION SSING RESPONSIB
STEPS BE PAID
TIME LE
1.Submit 1.1. Receive letter Personnel
requirements request of transfer Division-
at the and/or None Office
Personnel reassignment Management
Division Unit
1.2. Draft memorandum Personnel
of transfer and None 1 day Division- RSP
reassignment Unit
1.3. Release the drafted Personnel
memorandum for Division-
approval of None Office
Supervising ExeCom Management
Unit
1.4. Receive and sign OUHROD
None
the memorandum
1.5. Release signed 1 day
memorandum None
2.Receive signed 2.1. Records Division
and approved releases signed
memorandum memorandum to Records
None 1 day
the requesting Division
employee and
concerned offices
TOTAL: None 3 days
328
4. Application for Leave
Leave of absence, for any person other than serious illness of an officer or employee or
any member of his family, must be contingent upon the needs of the service. The grant
vacation leave is discretionary on the part of the agency head or authority concerned,
thus, mere filing of such leave application does not entitle an officer or employee to go
on leave outright.

1. CSC Form 6 (Leave Form) (2 Personnel Division
Copies)
2. Medical Certificate (If applying for Sick Attending Physician
Leave for more than 5 days) (2Copies)
PROCE
CLIENT FEES TO PERSON
AGENCY ACTION SSING
STEPS BE PAID RESPONSIBLE
TIME
1.Submit duly 1.1. Receive the duly
signed CSC signed CSC Formno. Personnel
Form No.6 6 then forwardit to Division- Office
None
(Leave the assigned Management
Form)- personnel for unit
attached processing
medical 1.2. Process leave
Personnel
certificate if request and update
Division-
applicable number of None
Personnel
leave credits in the
Records Unit
Service Card 2 days
1.3. Approve leave Personnel
request and Division-
certificate the Division Chief/
None Supervising
accuracy of no. of
leave credits Administrative
Officer
1.4. Release actioned Personnel
CSC Form No. 6 to Division- Office
the Records None Management
Division Unit
2.Receive 2.1 Records Division
approved and releases action
Records
actioned CSC Form no, 6 None 1 day
Division
Leave Form to the requesting
employee
TOTAL: None 3 days
329
5. Application for Retirement
Any DepEd personnel can optionally retire is at the age of 60. Officials or employees
who have reached the compulsory retirement age of 65 years shall not be retained in
the service, except for extremely meritorious reasons in whichcase the retention shall
not exceed six months.

1. Service Records (1 Original Copy) Personnel Division
2. Letter of Intent (for Optional Retirees) Retiree
3. CSC Form No. 7 - Clearance Form (4 Personnel Division
Original Copies)
4. CSC Form No. 6 - Leave Form (2 Personnel Division
Original Copies)
*Applicable for Terminal Leave
PROCES
FEES TO PERSON
CLIENT STEPS AGENCY ACTION SING
BE PAID RESPONSIBLE
TIME
1. Submit all 1.1. Receive the
required applicant's Personnel
documents for requirements Division- Office
None
retirement at Management
the Personnel Unit
Division
1.2. Process and Personnel
evaluate all Division-
requirements 2 days Personnel
None Records Unit
and
CompenBen
Unit
1.3. Sign
documents/ Personnel
None
forms needed Division- CAO
by the retiree
2. Receive signed 2.1. Release
and approved documents
Personnel
documents signed and
Division- Office
relevant to processes by None 1 day
Management
GSIS claim of PD
Unit
retiree
TOTAL: None 3 days
330
6. Processing of Terminal Leave Benefits
Terminal leave pay refers to the payment in cash value of an employee. It includes
resignation, retirement, and separation from the service. Based on Budget Circular No.
2016-2, dated March 29, 2016. Pursuant to Section 40 of CSC MC No. 14, Terminal Leave
Benefits (TLB) payment is based on accumulated leave credits during the service and the
computation depends on the highest salary received.

REQUIREMENTS
1. CSC Form No. 6 (Leave Form)(2 Original Personnel Division
Copies)
2. Medical Certificate (if applying for more than Attending Physician
5 days) (2 Copies)
CLIENT AGENCY FEES TO PROCESSIN PERSON
G TIME RESPONSIBLE
STEPS ACTION BE PAID
1.Submit duly 1.1. Receive the duly signed None Office
signed CSC CSC Form no. 6 then Management
Form No. 6 forward it to the Unit
(Leave Form) assigned personnel for
attach medical processing
certificate if 1.2. Process leave Request None Personnel
applicable and update leave credits Records Unit
2 days
in Service Card
1.3. Approve leave request None Division chief/
and certify the accuracy of no. SAO
of leave credits
1.4. Release actioned CSC None Office
Form No. 6 to the Records Management
Division Unit
2.Receive 2.1. Release action CSC Form None Records
approved and no. 6 to PD Division
actioned leave 2.2.Provide requirements None Personnel
form for budget allocation Records Unit
2.3.Prepare DV and ORS None Personnel
CompenBen
3.Receive 3.1 Release all None 1 day Records
requirements requirements for Division
for payment payment
TOTAL None 2 days
331
E. Employee Accounts Management Division (EAMD)
1. Provident Fund Loan Application

The process of applying for loan to provide DepEd officials & employees with funds for
emergency needs, for their education and that of their children, for their hospitalization and
that of their immediate dependents; for minor but immediately needed repair of their
house and for other similar purposes.
Office or Division: Employee Accounts Management Division (EAMD)

Who may avail: All permanent official and employees of DepEd
1. Loan Application Form (LAF) (2 EAMD
Photocopies)
2. Authorization to Deduct (ATD) (2 EAMD
Photocopies)
3. 1 original copy Certificate of no Legal Division
Pending Case
4. Statement of Account and EAMD
Amortization Schedule
Client Steps Agency Action Fees Proces Person
to be sing Responsible
Paid Time
1. Obtains and 1.1 Provides two (2) copies of None 2 Administrative
accomplishes the LAF and Authorization to minutes Assistant II
PF Loan Deduct (ATD). (EAMD)
Application
Form (LAF)
2. Secures 2.1 Certifies status of None (Personnel
signatures of employment, net pay,and Division)
the Personnel correctness of information in
Division and the LAF.
Legal Service
for the 2.2. Certifies that the loan None (Legal
Certificate of applicant has no pending Service)
Employment administrativecharge filed
and Credibility against him/her.
portion of the
LAF.
332
3. Submits 3.1 Receives and records None 10 Administrative
accomplished submitted requirements. None minutes Assistant II
LAF, together (EAMD)
with other 3.2 Checks completenessand
applicable veracity of submitted Administrative
requirements, requirements and signs on Officer II
to EAMD. the Secretariat’s (EAMD)
Assessment/Evaluation in
Note: For part A and B of the LAF.
Baguio 3.3 If incomplete, returnsto
Teachers loan applicant for
Camp (BTC) rectification/ completion.
personnel, the
accomplished 3.4 If any requirement is not
LAFs and other authentic, informs loan
requirements applicant that loan application
are submitted will beforwarded to the NBT
by the loan for instruction.
applicant to the 3.5 If submitted requirements
BTC liaison are complete and in order,
officer, who forwards to Loan Processor.
submits the 40 Administrative
same to 3.6 Checks eligibility of loan
applicant and co-maker If minutes Officer II or IV
EAMD. (EAMD)
eligible, proceeds with
Computation of Loan.
If ineligible, returns LAF to

staff in chargeof initial
screening forapplicant’s
compliance/ information.
3.7 Prints and signs the
Amortization Schedule(Amort
Sched) and Statement of
Account (SOA), if loan
applicant has existing loan.
3.8 Fills out the Computation
of Loan in the LAF, signs on
the Secretariat’s
part C of the LAF,and stamps
and indicates pertinent details
on the pay slip.
3.9 Emails a scan of the
stamped pay slip to the
DepEd Central Office
(CO)/BTC Verifier, copy
furnished the loan applicant,
to check if the loan
amortization can be
accommodated in the payroll.
333
3.10 Determines if the None Administrative
stamped monthly amortization Officer IV or V
can be accommodated in the (Personnel
loan applicant’s salarybased Division or
on latest payroll files and BTC)
replies assessment to the
Loan Processor, copy
furnished the loanapplicant.
3.11 Checks and prints None 5 Administrative
assessment of the Verifier and minutes Officer II or IV
signs on the Secretariat’s (EAMD)
Assessment/Evaluation in part
D (Processedby) of the LAF.
▪ If can be accommodated
in the payroll, forwards
application to Reviewer.
▪ If not, informs the
applicant and filesthe
application.
3.12 Reviews the application. None 15 Administrative

• If in order, signs on the minutes Officer V in
Secretariat’s Assessment the absence
/Evaluation in part D of
(Reviewed by) of the LAF, Supervising
Amortization Schedule, and Administrative
SOA, if any. Officer
• If not, returns to the loan (EAMD)
processor or staff in charge
of initial screening for
appropriate action.
3.13 Reviews the None 10 Chief
application. minutes Administrative
• If in order, signs on the Officer
Action Taken – (EAMD)
Recommending Approval
portion of the LAF,
Amortization Schedule,
and SOA, if any.
• If not, notes deficiencies/
discrepancies and returns
to the Reviewer for
appropriate action
3.14 Releases to the Office of None 10 Administrative
the Undersecretary forFinance minutes Assistant II
Service (EAMD
334
3.16. Checks either None Chairperson
Approve or of the NBT,
Disapprove and signs or, in her
on the Action Taken absence, the
portion of theLAF and Vice
returns theapproved/ Chairperson
disapproved LAF to
EAMD.
3.17. Receives and records None Five (5) Administrative
signed LAF. minutes Assistant II
▪ If approved, (EAMD)
forwards to staff
in charge of
payroll
preparation. None
▪ If disapproved,
files LAF and
informs the loan
Administrative
applicant.
One (1) Officer II or IV
3.18. Prepares payroll and
hour (EAMD)
signs initials.
3.19. Reviews payroll and
initials under Fifteen Administrative
“Certified: (15) Officer V in
Disbursements minutes the absence of
Supervising
necessary, lawful and
Administrative
incurred under my
Officer
direct supervision.”
(EAMD)
of the payroll.
3.20. Reviews and signson
“Certified:
Ten (10) Chief
Disbursements
minutes Administrative
necessary, lawful
and incurred under Officer
my direct (EAMD)
supervision.” of the
payroll.
3.21. Records and releases
Ten (10)
payroll to Accounting
minutes Administrative
Division.
Assistant II
(EAMD)
335
3.22. Pre-audits and None (Accounting
certifies funds Division)
availability on the
payroll.
3.23. Approves payroll. None Officer-in-
Charge,
Office of the
Director IV,
Finance
Service
3.24. Prepares and signs None (Cash
check. Division)
3.25. Counter-signs check. None Officer-in-
Charge,
Office of the
Director IV
(Finance
Service – DA)
3.26. Releases check. None (Cash
Division)
4. Receivescheck. None
Total None 3 hours and 12

minutes
336
2. Provident Fund Online Loan Application
The process of applying for loan through online to provide DepEd officials & employees
with funds for emergency needs, for their education and that of their children, for their
hospitalization and that of their immediate dependents; for minor but immediately
needed repair of their house and for other similar purposes duringECQ and MECQ.
Office or Employee Accounts Management Division (EAMD)

Division:
Type of
Transaction:
Who may avail: All permanent official and employees of DepEd
CHECKLIST OF REQUIREMENTS Where to Secure
1. Online Loan Application Form (LAF) EAMD
2. Authority to Deduct (ATD) EAMD
3. Photocopies of DepEd Identification Card EAMD
(borrower and co-maker)
4. Photocopy of Latest payslip Personnel/ copy from Borrower
5. Statement of Account and Amortization EAMD
Schedule
Fees to Processin Person
Client Steps Agency Action be Paid g Time Responsible
1. Accomplish 1.1. Link for the online LAF None 2 minutes Borrower
online PF with Authorization to
Loan Deduct (ATD)/
Application
Form (LAF)
337
2. Email the 2.1. Acknowledge the online None Loan
accomplished loan application sent processor
online LAF, through email (EAMD)
together with Check completeness and
other veracity of submitted
applicable requirements and sign on
requirements, the Secretariat’s
to co.provident Assessment/Evaluation in
@deped.gov.ph part A, B, C of the online
LAF.
If incomplete, send emailto

the Borrower for
rectification/ completion.
Verify the identity of the

borrower and evaluate the 10
loan applications. Check if minutes
the Borrower certifies
her/his status of
employment, net pay and
has no pending
administrative charge filed
against him/her and
correctness of informationin
the online LAF
Should there be submitted

documents online found not
authentic, inform the
Borrower that his/her
application will be
forwarded to the NBT for
instruction.
2.2. If emailed requirements are None Loan
complete and in order, processor
continue the processing of (EAMD)
the application by the Loan
Processor.
338
2.3. Check eligibility of Borrower None 40 Loan
If emailed requirements are minutes processor
complete and in order, (EAMD)
continue the processing of
the application by the Loan
Processor and co- maker.
2.4. If eligible, proceed with

Computation of Loan.If
ineligible, inform the
applicant through email
for compliance/
information.
2.5. Generate and e-sign the

Amortization Schedule
(Amort Sched) and
Statement of Account
(SOA), if the Borrower has
existing loan.
2.6. Fill out the Computation of

Loan in the online LAF, e-
sign on the Secretariat’s
part D of the online LAF, and
stamp and indicate
pertinent details on the pay
slip.
2.7. E-mail copy of the stamped

pay slip to the DepEd
Central Office (CO)/BTC
Verifier, copy furnished the
Borrower, tocheck if the
loan amortization can be
accommodated in the
payroll.
2.8. Determine if the stamped None Administrati

monthly amortization can ve Officer IV
be accommodated in the or V
Borrower’s salary based on (Personnel
latest payroll files and Division or
forward through email the BTC)
assessment to the Loan
Processor, copy furnished
the Borrower.
339
2.9. Download assessmentof None 40 Loan
the Verifier and signon minutes processor
the Secretariat’s (EAMD)
Assessment/ Evaluation
in part D (Processed by)
of the LAF.
▪ If can be
accommodated in
the payroll, forward
through email
application to
Reviewer.
▪ If not, inform the
Borrower through
email, text or call the
result of the
evaluation of the
application. Supervising
Administrativ
2.10. Review the e Officer
application. (EAMD)
▪ If in order, sign/e- sign Chief
on the Secretariat’s
Assessment/Evaluati
on in part D (Reviewed
by) of theonline LAF,
Amortization
Schedule, and SOA,if
any.
▪ If not, return to the
loan processor or
staff in charge of
initial screening for Chief
appropriate action. Administrativ
2.11. Review the e Officer
application. (EAMD)
▪ If in order, e-sign on
the Action Taken –
Recommending
Approval portion of
the online LAF,
Amortization
Schedule, and SOA,if
any.
▪ If not, note
deficiencies/ Loan
discrepancies and processor
(EAMD
340
email back/inform
the Reviewer for
appropriate action
2.12. Send the
accomplished e-
signed LAF throughPF
Loan Applications
viber group for
signature of the
Undersecretary for
Finance Service
2.13. Sign/e-sign on the None 1 day Chairperson
Action Taken portion of the NBT,
of the online LAF, and or, in her
return the approved/ absence, the
disapproved online Vice
LAF to EAMD Chairperson
through email.
2.14. If approved, forward None 2 minutes Loan

to staff in charge of processor
disbursement voucher (EAMD)
preparation.If
disapproved, inform
the Borrower
2.15. Prepare payroll and e- None 1 hour Administrativ
sign initials. e Officer II or
2.16. Review payroll and e- IV (EAMD)
initials under
“Certified: 10 Supervising
Disbursements minutes Administrativ
necessary, lawful and e Officer
incurred under my (EAMD)
direct supervision.” of
the payroll.
2.17. Review and sign on 5 minutes Chief
“Certified: Administrativ
Disbursements e Officer
necessary, lawful and (EAMD
incurred under my
direct supervision.” of
the disbursement
voucher.
2.18. Record, print and 2 minutes Administrativ
release disbursement e Assistant II
voucher to Accounting (EAMD)
Division.
341
2.19. Pre-audit and certify None 1 day (Accounting
funds availability on Division)
the disbursement
voucher.
2.20. Approve None 1 day Officer-in-
disbursement Charge,
voucher. Office of the
Director IV,
Finance
Service
2.21. Prepares and sign None 1 day (Cash
check. Division)
2.22. Counter-sign check. None 1 day Office of the
Director IV
(Finance
Service)
2.23. Releases check. None 10minutes (Cash
Division)
3. Receive check. None 5 minutes
Total None 5 days, 3 hours and 6
minutes
342
F. Information and Communications Technology Service – Solutions
Development Division
1. Google Workspace and Microsoft 365 User Account Issuance and

Management (in Office Application)
The Google Workspace and Microsoft 365 User account issuance and management provides
clients, specifically personnel in the DepEd Central Office with their respective user accounts
to access both Google and Microsoft. This service includes but are not limited to user
account creation, user account recovery (password reset), account suspension and deletion.
Office or Information and Communications Technology Service -

Division: Solutions Development Division
Type of
Who may avail:
DepEd Central Office Personnel
• Completed DepEd Google Workspace / Microsoft365 ICTS-SDD office
User Account Form
• Any of the following:
• Endorsement of head of office
• DepEd ID
• Appointment letter (for regular personnel)
PERSON
AGENCY FEES TO BE PROCESS
ACTION PAID ING TIME
BLE
1. Client fills out 1.1. ICTS-SDD
DepEd Google approves user
Workspace / account
Microsoft 365 request None 2 hours ICTS-SDD
User Account
Form
1.2. ICTS-SDD
creates
None 1 hour ICTS-SDD
account/rese
ts account
1.3. ICTS-SDD
sends user
credentials None 1 hour ICTS-SDD
to client
2. Client checks
personal
None
email for user
credentials
Total: None 4 hours
343
2. Google Workspace and Microsoft 365 User Account Issuance and
Management (via Email)
The Google Workspace and Microsoft 365 User account issuance and management provides
clients, specifically personnel in the DepEd Central Office with their respective user accounts
to access both Google and Microsoft. This service includes but are not limited to user
account creation, user account recovery (password reset), account suspension and deletion.
Office or Information and Communications Technology Service -

Division: Solutions Development Division
Type of
Transaction: G2G - Government to Government
DepEd Central Office Personnel

Who may avail:
• Email request containing any of the following:
1. Endorsement of head of office ICTS-SDD email
2. Appointment letter for regular personnel –
photocopy
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTION RESPONSI
BE PAID NG TIME
BLE
1. Head of officeof 1.1. ICTS-SDD
client sends approves user
request to account request None 4 hours ICTS-SDD
ICTS-SDD
email
1.2. ICTS-SDD
creates
account/resets None 1 hour ICTS-SDD
account
1.3. ICTS-SDD
sends user
None 1 hour ICTS-SDD
credentials to
client
2. Client checks
personal email
None
for user
credentials
Total: None 6 hours
344
3. Official DepEd Website Modification or Addition of Section
This pertains to requests by offices for changes in the existing content of thewebsite, or
the creation of a new section for new content types.
Office or Information and Communications Technology Service -Solutions

Division: Development Division
Type of
Transaction:
Who may avail: Department of Education offices

Letter of request to the ICTS Director Requesting office
PERSO
N
AGENCY FEES TO BE PROCESSING RESPO
CLIENT STEPS
ACTION PAID TIME NSIBL
E
1. Submit letter 1.1. ICTS None 1 day ICTS
of request to Director Director
the ICTS approves the
Director. request.
1.2. SDD applies None 1 day SDD
the
requested
modifications
2. Review 2.1. SDD corrects None 1 day SDD
modifications if errors are
made reported.
Total None 3 days
345
4. Migration of an Existing Website to the Official DepEd Domain
This pertains to requests by offices to transfer content from an existing stand-alone
website managed by the office itself, to the official DepEd website.
Office or Division: Information and Communications Technology Service –

Solutions Development Division
Classification: Highly technical
Type of
Transaction: G2G - Government to Government
Who may avail:
Department of Education Offices
Letter of request to the ICTS Director Requesting office
FEES PROCES PERSON
CLIENT STEPS AGENCY ACTION TO BE SING RESPON
PAID TIME SIBLE
1. Submit letter of 1.1. ICTS Director None 1 day Requesting
request to the approves the office/ICT
ICTS Director. request. S Director
1.2. SDD reviews the None 2 days SDD

request, creates an
action plan, and
determines resource
requirement.
1.3. SDD requests for None 1 day SDD

cloud resources.
1.4. TID allocates the None 2 days TID
resources
requested.
1.5. SDD configures the None 5 days SDD
newly allocated
resources and
installs needed
software for the
migration.
1.6. SDD migrates None 5 days SDD
critical parts of the
source website to
the website under
the DepEd domain
2. Attend knowledge 2.1. Conduct knowledge None 2 days SDD
transfer activities to transfer activities to
be able to manage capacitate client in
the migrated managing the
website. migrated website.
Total: None 18 days
346
G. Information and Communications Technology Service – User Support
Division
1. Processing of Enterprise Human Resource Information System (EHRIS)

requests – walk-in
The Enterprise Human Resource Information System (eHRIS) allows active personnel in the
DepEd Central Office to view and download their Daily Time Record (DTR) and payslips and
raise Time and Attendance Deficiency (TAD) Service Requests for the approval of the head of
office to accurately represent their daily attendance on the DTR. The USD provided support
in eHRIS-related concerns such as the creation of account, updating of information,
resetting of password, reflection of not reflected raised requests, and No Time logs.

Who may avail: DepEd CO active personnel
1. eHRIS Request Form USD Front Desk
FEES TO PROCESSI PERSON

BE PAID NG TIME RESPONSIBLE
1. Fill out 1.1. Review client Information
Request request and advice None 15 minutes Technology
Form of next steps. Officer II
Information
1.2. Process client
None 2 days Technology
request.
Officer II
2. Acknowledge 2.1 Inform client of
Information
email and resolution and send
answer feedback feedback form via None 15 minutes Technology
form email. Officer II
2 days, 30
TOTAL: None minutes
347
2. Processing of Enterprise Human Resource Information System (EHRIS)
requests – email
Due to the COVID-19 pandemic, majority of the eHRIS-related requests are now submitted
by clients via email. These includes resetting of password, and resolution of service
requests, among others.
Office or Division: User Support Division

Who may avail: DepEd Central Office Personnel
1. Email request Client

2. Optional requirement - screenshot Client
FEES
TO PROCESSI PERSON
CLIENT STEPS AGENCY ACTION BE NG TIME RESPONSIBLE
PAID
1. Email 1.1. Review client Information
request/ request and None 15 minutes Technology
concern acknowledge email. Officer II
Information
1.2. Process client
None 2 days Technology
request.
Officer II
2. Acknowledge
2.1 Inform client of
email and Information
resolution and send
answer None 15 minutes Technology
feedback form via
feedback Officer II
email.
form
2 days, 30
TOTAL: None
minutes
348
3. Processing of Learner Information System requests from end-users
This service covers various requests from end-users of the Learner InformationSystem such
as:
• Level 1 - Resetting of Password, Correction of Date of First Attendance, Ageout of

Range, and LRN Reactivation.
• Level 2 (escalated issues) - Unmerged LRN, Un-enrollment of Learner, Reopening of
Enrollment, Transfer and Enrollment Disputes, Confirmed Transfer from Closed
School, Merging of School IDs, and Request to ClosedSchools.
A. Level 1 Requests
Office or Division:User Support Division, ICT Service

G2G - Government to Government
Who may avail: School LIS/ICT Coordinator, Division Planning Officers,
Regional Planning Officers
1. Request Form http://bit.ly/HelpdeskTicket2

2. Optional Requirements dependingon Client
type of request
• Photocopy of Birth Certificate
• Form 137/138
• Request Letter
• Screenshots
PERSON
FEES TO PROCESSI
CLIENT STEPS AGENCY ACTION RESPONSIBL
BE PAID NG TIME
E
1. Submit filled 1.1. Validate
out Request submitted
None 30 minutes
Form and requirements.
requirements.
1.2. Encode issuein
None 20 minutes Information
Resolution Log.
1.3. Process Technology
request. Officer II
(If ticket needs to be
escalated to level 2, None 1 hour
refer to the service
standards for Level 2
instead of proceeding
to Step 2.1)
Information
email and answer resolution via email None 20 minutes Technology
feedback function of
Officer II
form
349
ticketing system
and close ticket.
2 hours, 10
TOTAL: None
Minutes
B. Level 2 Requests – continuation of Level 1 request but for escalated issues
PERSON
FEES TO PROCESSI
BE PAID NG TIME
E
1. Acknowledge 1.1 Inform client
email. via email
function of
ticketing system Information
that issue is None 15 minutes Technology
escalated to Officer II
Level 2 /ICTS-
SDD/ Process
Owner.
1.2 Process Computer
request (SDD) or Programmer II
assess and approve None 15 days (ICTS – SDD) /
(ProcessOwner). PDO V
(Planning
Service)
1.3 Validate if Information
issue is resolved. None 1 hour Technology
Officer II
email and resolution via email Information
answer function of ticketing None 20 minutes Technology
feedback form. system Officer II
and close ticket.
15 days, 3
minutes
350
4. Virtual Events Assistance Service
This service pertains to the technical assistance provided in organizing, facilitating,
moderating, and conducting virtual events such as webinars, workshops, etc.

Who may avail: Event Focal Person of DepEd CO units
1. Request letter (email) Client

2. Filled-out Online Virtual Events https://bit.ly/DepEdVirtualEventsSupport
Assistance Form
3. Optional Requirements Client
• Program of Activity
• Memo of Event
FEES
CLIENT PROCESSI PERSON
AGENCY ACTION TO BE
STEPS NG TIME RESPONSIBLE
PAID
1. Email 1.1 Review letter and
Information
request letter. provide client with
Online Virtual None 1 hour Technology
Assistance Form. Officer I
2. Submit 2.1. Review Form
filled-out and schedule a Information
Online Virtual meeting with the None 4 hours Technology
Assistance client. Officer I
Form
3. Participate 3.1. Meet with the
in meeting client to discuss
Information
specifics of the event
None 3 hours Technology
and schedule event
Officer I
dry-run/s and event
proper.
3.2. Assist in the
Information
conduct of event Dry-
None Technology
run(s) and event
Officer I
proper.
4. Fill out 4.1 Provide the link for
1 day after Information
Online Virtual the Online Virtual
None the Event Technology
Events Survey Events Survey Form.
proper Officer I
Form
TOTAL: None 3 days
351
H. Legal Service
1. Issuance of Certification of No Pending or Pendency of Administrative Case and

Clearance
Certification of No Pending or Pendency of an Administrative Case and Clearance are
provided upon request of DepEd third-level officials and DepEd Central Office personnel as
they may need for travel, leave, retirement, provident fund loan, resignation and others.
Office or Division: Investigation Division, Legal Service

Type of Government to Government (G2G)
Transaction:
Who may avail: Undersecretaries, Assistant Secretaries, Bureau and Service Directors,
Regional Directors and Assistant Regional Directors, Schools Division
Superintendents and Assistant Schools Division Superintendents, and
Central Office Employees
1. One (1) Original Copy of Request Letter for the Client

issuance of Certificate of No Pending Administrative
Case specifically stating the purpose of the request
2. One (1) Original Copy of documentary proof of the Client
purpose stated in the letter
2. One (1) Original Copy of relevant records or Records Division
Personnel Correspondence (PC)
FEES
BE TIME RESPONSIBLE
PAID
1. Submit the required 1.a.i Receive and evaluate
documents to the the completeness of
ADAS
Investigation Division documents, scan and record
III/Technical
(Room 307-308, 3rd in the system and forward to 20 minutes
Assistant I/ID
Floor, Mabini Building) the Chief of Investigation
Personnel
Division or other lawyers in
the Division
a. Walk-in Client 1.a.ii Process and Sign
Chief,
Certification of No Pending
2 days Investigation
Case or Pendency of a Case
Division
/ Clearance
1.b.i Receive and evaluate
b. Via email completeness of documents,
None
scan and record in system
2 days ADAS III
and forward the to the Chief
of Investigation Division or
other lawyers in the Division
1.b.ii Process and Sign
Chief,
Certification of No Pending
2 days Investigation
Case or Pendency of a Case
Division
/ Clearance
352
2. Receipt of the
signed Certificate of 2.a. Release to Appropriate
Chief,
No Pending Case / Person/Office
None 1 day Investigation
Clearance
Division
a. Walk-in
b. Via email 2.b. Send email with
attached scanned copy of
the signed Certificate of No
Pending Case / Clearance, ADAS III/
with note that physical copy None 1 day Technical
may be claimed at the Assistant I
physical copy from the
Investigation Division
TOTAL None a. Walk in:
3 days
b. Email
5 days
353
2. Request for an Update on the Status of a Case in the Central Office
Updates on administrative cases filed in the Department can be requested by
concerned individual/parties.
Office or Division: Legal Service

Any part, or their duly authorized representative, case for
Who may avail:
Decision in the Central Office
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Client’s Copy of the Document (1 Client
Original Copy)
1. Submit the 1.1. Search the
Client's copy document in
of the the database
Legal Affairs
document and give the None
30 minutes Helpdesk/ADASIII
to the Legal status of the
Affairs case
Helpdesk
354
3. Request for Legal Opinion
Legal opinion about policies involving/surrounding DepEd are given to anyrequesting
individual.

G2G - Government to Government, G2C - Governmentto
Citizen, and G2B - Government to Business
Any Person requesting for Legal Opinion relative to
Who may avail:
policies involving the Department of Education
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Letter or Memorandum requesting for Client
Legal Opinion(1 Original Copy)
2. Complete Staff Work/Pertinent Copy of Client
Law(1 Original Copy)
CLIENT AGENCYACTION FEES PROCES PERSON
STEPS TOBE SING RESPONSIBL
PAID TIME E
1.Submit the 1.1. Receive required None 30 Client
required documents minutes
documents 1.2. Endorsement to the
at the Legal Office of the Director for None 1 day Client
Affairs Assignment to
Helpdesk appropriate Action
Officer in LegalDivision
1.3. Research and Drafting of None 15 days Chief Legal
the opinion Division
1.4. Endorsementto the Office Director of Legal
of the Director for review None 2 days Service
1.5. Endorsementto the Office None 1 day Undersecretary
of the Undersecretary for for Legal Affairs
Legal Affairs for approval
1.6. Releasing to appropriate None 2 hours Legal Affairs
Office/Person Helpdesk
19 days, 4 hours, 30
TOTAL: None
minutes
355
4. Review of Memorandum of Agreement/Understanding, Procurement
Contracts, and Ordinary Contracts
Legal documents that contains a cooperative relationship between parties aiming to meet
an agreed upon objective may be reviewed by the Legal Service for its contentsand legalities.

Who may avail: Any Division, Bureau, or Office of the DepEd
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Letter or Memorandum issuedby Head of Office Client
requesting for Review of Memorandum of
Agreement/Understanding, Procurement
Contracts, or Ordinary Contract, as the casemay
be (1 Original Copy)
2. Draft Memorandum of Agreement/Understanding, Client
Procurement Contract, or Ordinary Contract
involved (1Original Copy)
3. Complete Staff Work of the Client
Documents (1 Original Copy)
CLIENT AGENCYACTION FEES PROCE PERSON
STEPS TOBE SSING RESPONSIBLE
PAID TIME
1. Submit the 1.1. Receive and evaluate the None 30 ADAS III/Legal
required completenessof documents; mins Affairs Helpdesk
documents Scan and record in the system
at the Legal 1.2. Endorsement to the Office ofthe None 1 day Director of Legal
Affairs Director forAssignment to Service
Helpdesk appropriate Action Officer
in the Legal Division
1.3.Drafting andResearch ofReview None 15 Chief Legal
days Division
1.4. Endorsement to the Office of None 2 days Director of

the Director forReview Legal Service
1.5. Endorsement to the Office ofthe None 1 day Undersecretaryfor

Undersecretary for Legal Affairs Legal Affairs
for Approval
1.6. Releasing to appropriate office None 2 hours Legal Affairs
Helpdesk
TOTAL None 19 days, 2 hours, 30
minutes
356
I. Office of the Secretary
1. Internal Document Service

Request for Release of Internal Documents
Office or Division: Office of the Secretary

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Indorsement
2. CSW, MOU, MOA
3. LDDAP
PERSON
CLIENT AGENCY FEES PROCESSI
RESPONSI
STEPS ACTION TOBE NGTIME
BLE
PAID
1.Central 1.1. Receive None 60 minutes Central Office
Offices document for
submit review and
request signature of
Secretary and
transmitit to OSEC
2.Central Office 2.1 Receive andencode None 60 minutes Office of the
- Submit all request to Document Secretary-
request and tracking System (DTS) Records
documentary forwarded to Policy Keeping
requirements Operation Unit for Management
revision and classification Unit
2 . 2 Review details of None 2-3 days Office of the
attachment for CSW, Legal Secretary-
Matters, DepEd Memo/ Policy
Orders, MOA/MOU Operation unit
2.3. Forward to Direct None 1 day Office of the
Support Staff Unit for Secretary-
Secretary Signature Direct Support
Staff Unit
3.ExeCom 3.1. If signed and None 1 days ExeCom Office,
Offices, approved, release to Division Office-
Concerned Corned Office and Records Central Office
OIC – Division
Receive
approved
documents
TOTAL: None 4 days and 2hours
357
J. National Educators Academy of the Philippines - Professional Development
Division
1. Scholarship Application
Provision of professional development opportunities for DepEd teachers and school leaders
to enhance competencies to enable them to effectively deliver education services to their
communities and clients.
Professional Development Division – National Educators

Office or Division:
Academy of the Philippines (PDD – NEAP)
Who may avail: Current DepEd teachers and school leaders
2. Letter request sent via courier or Sponsoring Agency
email (Call for nomination)
3. Invitation sent via courier or email Sponsoring Agency
(Call for nomination)
4. Photocopy of Memorandum of External Partnership Service
Agreement (MOA, MOU), as
applicable
5. Certification (Photocopy of NEAP-QAD (Recognition Secretariat)
Authorization and Recognition
Certificate)
6. One (1) e-copy of updated Personal Scholarship applicant
Data Sheet
7. One e-copy of each endorsement ORD and OSDS
from the head of office:
• Endorsement from school
principal/division chief
• Endorsement from the SDO
through the OSDS
• Nomination Letter from the
Regional/Bureau Director or duly
authorized representative (thru
the Regional HRDD Chiefs)
7. Filled-out application in pdf form as NEAP- PDD (Scholarship Secretariat)
required by sponsoring agency
8. Filled-out screening form thru paperor NEAP- PDD (Scholarship Secretariat)
Google Form from Scholarship Secretariat
9. Acceptance Letter Sponsoring Agency/ NEAP-PDD

10. Scholarship Contract NEAP- PDD (Scholarship Secretariat)
11. Protocols for Travel Authority NEAP- PDD (Scholarship Secretariat)
12. Re-entry Action Plan Scholarship applicant
FEES
PROCESS PERSON
CLIENT STEPS AGENCY ACTION TO BE ING TIME RESPONSIBLE
PAID
358
1.External Learning 1.1. Receive and
Service Providers, encode invitation
Government and scan all attached
Agency, documentforwarded
Stakeholders, to Scholarship
Partners submit all Secretariat, if thru NEAP-PDD
email consolidate all None 30 minutes
invitation and all Admin
documents attached
documentary
in a Google Drive
requirements via
folder
courier or email
1.2 Review NEAP-PDD
request details None 30 minutes Scholarship
Secretariat
1.3 Prepare and
route email
advisory for
signature of NEAP-PDD-
Division Chief and None 1 hour Scholarship
Director IV, for Secretariat
routing to
Scholarship
Committee Chair
1.4 Sign advisory
PDD Chief NEAP
and send to OUCI None 3 hours
Director
for signature
1.5 Sign advisory None 2 days OUCI
and return to PDD
1.6 Acknowledge None 30 minutes NEAP-PDD
receipt of email, Admin
encode signed
advisory and
attached scanned
documents
forwarded to
Scholarship
Secretariat
1.7 Email signed NEAP-PDD
advisory to all ROs None 30 minutes Scholarship
and SDOs Secretariat
2. Submit 2.1 Receive
nomination complete
indorsed by documents NEAP-PDD
Regional Director through email None 10 minutes Scholarship
and other Secretariat
requirements,
stamped received
by Records Section
359
2.2 Evaluate NEAP-PDD
submitted None 10 minutes Scholarship
documents Secretariat
2.3 Online screening Scholarship
of None 1 day Screening
nominations Committee
2.4 Prepare and
route nomination
letter through email, NEAP-PDD
for signatureof None 1 hour Scholarship
Division Chief and Secretariat
Director IV
2.5 Sign
nomination and
send to OUCI for
PDD Chief NEAP
signature of None 3 hours
Director
Scholarship
Committee
Chairman
2.6. Sign
nomination and Undersecretary
email to the for Curriculum
None 2 days
Sponsoring and Instruction
Agency OUCI
3. External service 3.1 Encode and

provider, review acceptance
government agency, letter and attached
stakeholders, documents received NEAP-PDD
partners send through email None 1 hour Scholarship
acceptance letter forwarded to Secretariat
and other pertinent Scholarship
documents Secretariat
4. Acknowledge 4.1 Inform
email from PDD scholarship
applicant/SDO/ROof NEAP-PDD
the status of None 1 hour Scholarship
application/ Secretariat
nomination via
email
360
K. Public Affairs Service – Publications Division
1. Issuance of Office Memorandum, Office Order, Memorandum with Limited

Application
This refers to the release of official issuances targeted at the DepEd Central Office (CO) or
specific regions or offices: (a) Office Memorandum (OM) - instructions/information on CO
officials and personnel, usually short term/temporary; (b) Office Order (OO) - operational
guidelines, rules, and procedures on internal administration for units within DepEd CO and
applies only to limited officials and staff; and (c) Memorandum with Limited Application
(MLA) - similar to a DepEd Memorandum but limited only to regions or offices. Due to the
COVID-19 pandemic, majority of the steps for this service are nowcompleted online.

Who may avail: Government agencies, partner institutions, DepEd CO
1. Letter request (external clients) or Routing Client Requesting
Slip for OO/OM/MLA (CO clients office
only)
2. Draft OO/OM/MLA and Enclosure (if Requesting office
applicable)
FEES PERSON
CLIENT PROCESSI
AGENCY ACTION TO BE RESPONSIB
STEPS NG TIME
PAID LE
1. Email
1.1 Acknowledge email
complete None 15 minutes TA / AO / AA
and screen request
requirements
1.2 Coordinate with
requesting office (if None 1 hour TA / AO / AA
applicable)
1.3 Log request on tracker,
assign tracking number None 20 minutes TA / AO
and task
1.4
Draft/reformat/proofreadand None 1 day TA / AO / AA
route issuance
CAO
1.5 Approve/ recommend/ Director IV
None 2 days Requesting
endorse issuance
office
1.6 Approve issuance None 3 days OSEC
1.7 Receive signed
issuance and assign None 20 minutes TA / AO / AA
number
361
1.8 Quality check and
disseminate issuance via None 20 minutes TA / AO / AA
email
1.9 File, release, archive None 10 minutes TA / AO / AA
2. Receive
update on 2.1 Inform client that
request, request has been
answer None 5 minutes TA / AO / AA
completed, send Client
Feedback Feedback Form
Form
362
2. Material Production/Binding/Cutting
Units in the DepEd Central Office request for a variety of services from the Printing Unit as it
is the only office with equipment and supplies capable of materials reproduction and
binding/cutting. The common requests include mass reproduction of DepEd issuances,
learning materials, training handouts, brochures, Budget Reports, and official forms.
Office or Division: Public Affairs Service-Publications Division (Printing Unit)
Who may avail: DepEd CO
1. Letter request/email specifying thefollowing Client
details, depending on the request:
- number of copies (printing/reproduction)
- required size/s (binding/cutting)
2. Original/hard copy of materials to bereproduced Client
3. Bond paper and/or other supplies– Client

volume depends on the request
CLIENT FEES PROCES PERSON
AGENCY ACTION
STEPS TO SING RESPONSIB
BE TIME LE
PAID
1. Submit 1.1 Acknowledge request via None 15 minutes Printing Unit
complete email/stamp receiving copy of staff
requirements letter, check requirements
Submitted
1.2 Log request and assign None 10 minutes Printing Unit
tracking number staff
1.3 Assign task None 5 minutes Printing Unit

staff
1.4 Complete request(materials 2 days, Printing Unit
production/bind/cut) and 7hours staff
None
quality check
2. Receive 2.1 Release output toclient, ask None 30 minutes Printing Unit
requested them to sign the tracker and staff
output, sign answer the FeedbackForm
tracker, and
answer
Feedback
Form
TOTAL: None 3 days
363
Regional Office
External Services
364
A. Office of the Regional Director
1. Issuance of Foreign Travel Authority
official business (where transportation, miscellaneous, and daily travel expenses aside from
salaries and benefits, are incurred and funded by the Department) or official time (where no
government expenses are incurred/spent aside from the payment of salaries/benefits).
government.
Philippines) or local (trips outside the permanent official station).
The minimum conditions for a trip to be considered official travel are the following:
g. Highly relevant to basic education; for foreign official travel, must be in compliance with an
international commitment/contractual obligation.
h. Essential to the effective performance of official/employee mandate of functions.
i. Projected expenses involve minimum expenditure or are not excessive.
j. Presence is critical to the outcome of the activity to be undertaken.
k. Absence from the permanent official station will not hamper the operational efficiency of
the office.
l. Expenses to be incurred is included on the approved Work and Financial Plan of the
office/unit concerned.
d. International conferences/meetings to which the Philippine government has commitments
or to undertake official missions/assignments which cannot be assigned to government
officials posted abroad;
e. Scholarships, fellowships, trainings, and studies abroad which are grant-funded or
f. Invitations for speaking engagements or receiving of awards from foreign governments/
institutions or international agencies/organizations as defined under international law,
whether fully or partially funded by the government, upon endorsement to the Department
of Foreign Affairs.
e. With pending administrative case;
f. Will retire within one year from the date of the foreign official travel;
g. Whose previous travel has not been liquidated and cleared;
h. Who has not yet complied with reporting requirement/s for any previous travel.
365
Office or Division: Office of the Regional Director (ORD)
Who may avail: DepEd officials and employees meeting the conditions for foreign
personal travel as stated on DOs 043 and 046, s. 2022, specifically
• Schools Division Superintendents (SDS), Assistant Schools
Division Superintendents (ASDS), Assistant Regional Directors
(ARD)
• Division Chiefs and below in Regional Offices (RO)
corrected-copy.pdf
addressed to the Approving Authority, to be
noted by the Recommending Authority6,
explaining the minimum conditions for
authorized official travel stated above and why
alternatives to travel such as all forms of
communication, (e.g. teleconferencing/
videoconferencing, submission of briefs/
position papers) are insufficient for the
purpose.
5. One (1) original Certificate of No Pending Legal unit with jurisdiction over the client
Case
6. One (1) copy of approved Completed Staff International Cooperation Office / Client
Work (CSW)
7. One (1) copy of Estimated Travel Cost
liquidated
of the office
6
366
1. Submit complete 1.1 Check the None 10 Admin Aide,
requirements to the documents received, minutes Records Section
Regional Office process for release to the
Personnel Section
1.2 Receive documents None 5 minutes Admin Assistant,
and prepare TA for Personnel
signature
1.3 Check documents for None 3 hours Admin Officer,
completeness and Personnel
accuracy Section
1.4 Countersign Form None 15 CAO, Personnel

and TA and forward minutes Section
documents
1.5 Review and sign the None 4 hours RD
Form and TA
1.5 Return the None 10 ORD
documents to the minutes
Records Section
1.5 Receive signed TA None 1 day Admin Officer V,
and other documents, Records Section
forward to the Central
Office
1.6 Receive and process None 5 days Central Office
request; return
documents to ORD

Records Section release; release Officer, Records
document/s to intended Division
recipient.
month after
report addressed to travel report. returning to the Assistant /
the Office of the permanent Officer, Records
official station)
Secretary7 Division
TOTAL None 7 days
7
367
personal TA.

1. Submit complete 1.1 Receive the None 10 Admin Aide,

requirements to the documents and log on minutes Records Section
Regional Office the database
1.2 Check documents for None 2 hours Admin Assistant,
a. SDS, ASDS, ARD completeness and Personnel
accuracy. Section
b. OSDS – for
Teaching and Non- If there is no discrepancy
Teaching in the documents
Personnel in submitted, forward to the
Schools, School Legal Unit. Otherwise,
Heads, and inform the client of
Division Chiefs and discrepancies and wait
below and Public for reply.
Schools District 1.3 Check if client has None 2 hours Attorney IV,
Supervisors in pending case, sign Legal Unit
Schools Division clearance as applicable,
Offices and return to Personnel
1.4 Receive documents None 1 hour Admin Assistant,
c. ARD – for RO and prepare TA for Personnel
Division Chief and signature Section
below 1.5 Review documents None 2 hours Admin Officer V /
for signature SAO, Personnel
documents
1.7 Review and sign the None 1 day RD
Form and TA
Records Section
*For requests from the None *3 days Admin Officer V,
SDS, ASDS, and ARD: Records Section
Check documents and
forward to Central Office
*Receive and process None *5 days Central Office
request; return
documents to OSDS
2. Receive requested 2.1 Check documents None 25 Admin Officer V,
document from the received and process for minutes Records Section
Records Section release; release TA to
intended recipient.
TOTAL None 2 days / *10 days for SDS,
ASDS, ARD
368
369
B. Cash Section
1. Payment of External and Internal Claims

Covers payment to claims of external and internal clients. Preparing check and
Advice of Checks Issued and Cancelled (ACIC) for payments of accounts payable.
ACIC and LDDAP-ADA are delivered to the servicing bank to credit the payment.
Office or Division: Cash Section

Who may avail: Client that DepEd has financial obligations to
1. Official Receipts for suppliers or service Client
providers
2. Two (2) Valid IDs
3. Authorization letter, if representative
FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
Notify the payees/
claimants that the
check is ready for
release orthe None 10 minutes Cash Personnel
payment has
been credited to
their bank account
1. Proceed to 1.1. Check the
Cashier and authenticity of
None 5 minutes Cash Personnel
present provided
requirements documents
2. Sign the 2.1 Give the
DV/logbook DV/logbook for
and receive the signature of None 5 minutes Cash Personnel
official receipt payee/claimant
(OR) and receive OR
2.2 Release
check/Copy of
validated ADA,
issue official
receipt if
applicable
30
TOTAL: None
minutes
370
2. Payment of Obligation
Process of payment for pending account balances to DepEd clients.

Who may avail: Client that DepEd has financial obligations to
1.Order of Payment (1 Original Copy) DepEd Accounting Office
2.Official Receipts for suppliers or service Client
providers
3.Two (2) Valid IDs
4.Authorization letter, if representative
Accountant III/
RBAC
1. Secure order of 1.1 Issue order of Secretariat/
None 15 minutes
payment payment Dormitory
Manager/ QAD
Chief
2. Proceed to 2.1. Check the
Cashier and authenticity of
present provided
25
TOTAL: None minutes
371
C. Curriculum and Learning Management Division
1. Access to LRMDS Portal

The LR Portal is a web-based catalogue and repository of learning, teaching and
professional development resources. It functions as a clearing house; that is, it
provides information about the location of resources and allows users of the
system to access directly digitized versions of resources that are published and
stored within the LR Portal repository. It is also a quality assurance system
providing support to DepEd Regions, Divisions and schools in the selection and
acquisition of quality digital and non-digital resources.
Office or Division: Curriculum and Learning Management Division

Who may avail: Learners and their parents/guardians, DepEd employees
REQUIREMENTS
1.Computer/Laptop and Internet Client
Connection
2. Registered LR account LR Portal (lrmds.deped.gov.ph)
a. DepEd email address for
employees
b. Any active email address for
learners or their parents/guardians,
other stakeholders
CLIENT STEPS AGENCY FEES TO PROCESSING
TIME
PERSON
RESPONSIBLE
ACTION BE PAID
1. Open any browser 1.1. If client is in None 1 hour CLMD Staff
engine andgo to the CLMD
www.lrmds.deped.gov.ph office,
Log-in to the LR portal assist in
On the upper left side browsing
menubar, click the LR
Resources Tab and Portal
select K to12
Resources
Select grade level
Select desired topic /
category
Select title from the list.
The list could still be refined based
on DepEd Special Programs such as
IPEd, ALS, etc.
Click view or download.
(Those without DepEd account can
only browse andsearch for LRs in
the Portal. Only registered users are
given downloading privileges.)
2. Open and accomplish 2.1 Generate
Online Feedback Form client report
372
2. Procedure for the Use of LRMDS Computers
The LRMDS provides access to quality resources from the Regions, Divisions,
Cluster/School level: including,
● information on quantity and quality and location of textbooks and
supplementary materials, and cultural expertise,
● access to learning, teaching and professional development resources in digital
format and locates resources in print format and hard copy,
● standards, specifications and guidelines for assessing & evaluating, acquiring
& harvesting, modification, development and production of resources
Office or Division: Curriculum and Learning Management Division

Who may avail: Everyone (Learners, Parents, Teachers, Stakeholders)
1.Registered LR Account or email www.lrmds.deped.gov.ph
address
2.Valid ID/Borrower's card Learning Resource Management and
Development Center, Regional Office
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1. Log-in the Administrative
LRMDC Assistant II /
1.1. Assist client None 1 minute
computer Teaching Aid
logbook Specialist
2.1. Provide
assistance
to client,
2. Follow step
including
by step None 25 minutes Librarian/TAS
searching
instructions
for LRs
that cannot
be found
3. Log-out and
shut down
None 1 minute Librarian/TAS
computer
once done
4. Sign and
submit the 4.1. Generate
CLMD Client None 2 minutes Librarian/TAS
feedback Report
form
5. Sign-out from Administrative
None 1 minute
the logbook Assistant II
373
D. Legal Unit
1. Legal Assistance to Walk-in Clients

This process intends to establish the conduct, management, and treatment of
legal queries and/or concerns of internal or external clients.
Office or Division: Legal Unit

Who may avail: Regional Office personnel, SDO or School personnel,
General Public
1. A copy of written query/concern (if Client
applicable)
CLIENT AGENCYACTION FEES TO PROCESSING PERSON
STEPS
1. Proceed to 1.1 If external client, refer to None 5 minutes Legal Unit
Legal Unit the visitor’s logbook. Staff
If internal client, refer to
Legal Officer.
1.2 Ask necessary None 1 hour Attorney IV /
Special
information on query; Investigator III
determine whether
information issufficient, or
documents are needed
before a legal advice is
given.
2. Receive 2.1 If sufficient information or None 30 Attorney IV /
Special
info from documents is acquired by minutes Investigator III
Legal the Legal Unit, the / Legal Unit
staff
Officer information is evaluated
and legal advice is given
based on the gathered
data; or
If the information provided

by the client is
incomplete, advise client
to acquire the needed
information/ documents
first and then return for
further final evaluation
and legal advice
None 1 hour, 35 minutes
TOTAL:
374
2. Request for Correction of Entries in School Record
This process covers the rectification of personal information in scholastic records.
It is a remedy for any student whose school records contain error/s which is/are
purely typographical in nature, and which can be corrected by the issuance of a
Resolution directing the correction of such error/s.

Who may avail: Students with records in DepEd
1. Request Letter (1 Original Copy) Client

2. School records to be corrected - Diploma and School
Form 137 (1 Original Copy)
3. Certification or Indorsement fromthe School School
Head (1 Photocopy)
4. Certified true copy of the Certificate of Live PSA
Birth (1 Original)
5. Affidavit of Discrepancy (1 Original Copy) Applicant (If minor, with
assistance of parent/guardian)
6. Affidavit of two disinterested persons (1 Affiants
Original Copy)
7. Special Order of Graduation (only required for School
graduates of private schools) (1 Original Copy)
8.Proof of identity of requesting party (Valid ID Client
with photo and signature)
If representative, proof of identity with
authorization letter from requesting party
CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE
PAID
1. Submit the 1.1 Receive the documents None 10 Records
complete and route to Legal minutes Section
requirements 1.2 Receive and evaluate None 10 Legal Unit
the completeness of minutes Staff
the requirements
1.3 Prepare resolution and None 30 Legal Unit
countersign minutes Staff
1.4 Sign and approve the None 15 Regional
resolution minutes Director
2.Receive resolution 2.1 Release signed None 5 minutes Records
resolution Section
TOTAL: None 1 hour, 10 minutes
375
E. National Educators Academy of the Philippines – Regional Office
1. Recognition of Professional Development Programs/Courses

All DepEd Central Office Bureaus, Services and Units, Regional Offices, Schools
Division Offices, and Authorized Learning Service Providers (LSPs) may submit
proposals for professional development programs or courses for Recognition during
the period of call for submission as announced by NEAP.
Proposals of DepEd Central Office Bureaus, Services, and Units, Regional Offices,
Schools Division Offices, and Authorized Learning Service Providers (LSPs) shall
be submitted to the NEAP-CO. Proposals by Schools Division Offices shall be
submitted to their respective NEAP-RO. Note: Pursuant to DepEd Order no.1, s. 2020 dated January
23, 2020
Office or National Educators Academy of the Philippines – Regional Office

Division:
Type of Government to Citizen (G2C)
Transaction: Government to Business (G2B)
Who may avail: Learning Service Providers (LSP)
1. Scanned Form R.1 PD Course NEAP-RO Drive
Recognition Application
2. Soft copy of Learning Resources Client (LSP)
(Modules, Worksheets, Slide Deck)
3. Soft copy of Evaluation tools to measure Client (LSP)
the learning of the participants (Kirk Patrick’s
Model - Level 2)
4. Soft copy of Feedback Form or end of theday Client (LSP)
evaluation (Kirk Patrick’s Model - Level 1)
5. Scanned copy of CV/Resume of Resource Client (LSP)
Speakers or Learning Facilitator
6. Soft copy of Budget Estimate Client (LSP)
FEES TO BE PROCESSING PERSON
1. Submit Form R.1 1.1 Provide None 10 minutes EPS II for

with the complete acknowledgement Letter to NEAP RO
required LSP that Form R.1 and Helpdesk
attachments requirements are being
checked for completeness.
EPS II for NEAP RO
Helpdesk will email within 2
days if the application has
deficiencies. LSP repeats
step 1. If complete, the
application is forwarded to
Recognition Evaluation
Committee (REC)
1.2 Check if Form R.1 None 3 days EPS II for
and attachments Recognition
have deficiencies
376
1.3 Select and assign None 1 day EPS II for
specific content/program Recognition
design expert as members
of REC
2. Wait for the 2.1 Evaluate Form R.1 with None 5 days REC
evaluation of the the complete attachments
application using Form R.2 Evaluation
Form for Recognition
2.2 Deliberate Form R.2 None 2 days REC
2.3 Consolidate Form R.2 None REC Head
using Consolidation Form for
Recognition
2.4 Forward Form R.4 to None REC Head
EPS II for Recognition
2.5 Prepare Memo with None 2 hours EPS II for
Form R.4 as an attachment Recognition
2.6 Check and validate the None 6 hours SEPS for
Memo with Form A.3 Program
Recognition
2.7 Validate and endorse None 5 hours NEAP/
Memo with Form R.4 as an HRDD Chief
attachment to Recognition
Approval Committee (RAC)
3. Wait for the 3.1 Decide the evaluation None 4 days ARD
approval of the results for the Application RD
evaluation for Recognition. If
resultsfor the unsuccessful on the first
Applicationfor submission, repeat Step
Recognition. Note: Only 2 resubmissions of an
application shall be entertained.
3.2 Prepare Certificate of None 1 hour EPS II for
Recognition (for successful Recognition
applicants) or Notice (for
unsuccessful applicants).
3.3 Sign Certificate of None 4 hours ARD, RD
Recognition/Notice. NEAP/ HRDD
Chief
4. Receive the 4.1 Send signed Certificate None 10 minutes EPS II for
Certificate of of Recognition/Notice. NEAP RO
Recognition / Helpdesk
Notice. If Notice
received,wait for
next Call for
Recognition.
Total: None 18 days, 2 hours, 20
minutes
377
F. Personnel Section
1. Acceptance of Employment Application (walk-in)

Individuals interested in applying for a position in DepEd may submit their
requirements for evaluation.
Office or Division: Records Section

Who may avail: Interested applicants to DepEd vacant positions
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Application Letter addressed to Applicant
the Office of the Regional
Director (1 Copy)
2.Duly notarized Personal Data
CSC Website
Sheet (1 Original Copy)
3.Government Issued ID (1 Applicant
Photocopy)
4.Authenticated Copy/Certified PRC
True Copy of Eligibility (1 Original
Copy)
5.Transcript of Records (1 School/s attended
Photocopy of the latest)
6.Performance Ratings for the last Previous/Current employer
3 semesters (1 Photocopy)
*1 Performance Rating is
equivalent to 6 months
7.Certificate of Trainings and Training provider/s
Seminars attended (1 Photocopy
each)
8.Documentation of Outstanding Applicant
Accomplishments (1 Copy)
9.Electronic-copy of requirements Applicant
in flash drive
FEES
CLIENT PROCESSING PERSON
AGENCY ACTION TO BE
STEPS TIME RESPONSIBLE
PAID
1. Submit 1.1. Stamp receive
complete application
requirements documents and
release None 10 minutes Records
receiving copy; Section
advise that
client will be
contacted for
further info
378
2. Acceptance of Employment Application (Online)
Individuals interested in applying for a position in DepEd may submit their
requirements for evaluation.
Office or Division: Personnel Section / Records Section

Who may avail: Interested applicants to vacant DepEd positions
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Application Letter addressed to Applicant
the Office of the Regional
Director (1 Copy)
2. Duly notarized Personal Data
CSC Website
Sheet (1 Original Copy)
3. Government Issued ID (1 Applicant
Photocopy)
4. Authenticated Copy/Certified PRC
True Copy of Eligibility (1 Original
Copy)
5. Transcript of Records (1 School/s attended
Photocopy of the latest)
6. Performance Ratings for the Previous/Current employer
last 3 semesters (1 Photocopy)
*1 Performance Rating is
equivalent to 6 months
7. Certificate of Trainings and Training provider/s
Seminars attended (1 Photocopy
each)
8. Documentation of Outstanding Applicant
Accomplishments (1 Copy)
1. Submit 1.1 Acknowledge
complete receipt of email
AO V –
requirements
Personnel
to the email
None 10 minutes Section or AO V
address
- Records
indicated on
Section
the CSC
publication
379
3. Issuance of Certificate of Last Payment (CLP)
This process is the issuance of clearance from money accountability and/or
overpayment of salary to employees who separate from the service through
retirement, resignation, transfer, or death to ensure that the subject employee is
cleared of money accountability or with overpayment of salary. This may also be
requested by active teaching/ non-teaching personnel under Regional Payroll
Service (RPS) payroll for Transfer of Assignment/Station; in this case, the CLP
indicates that personnel who availed this shall be deleted in the RPS.
Office or Division: Personnel Section

Who may avail: Retirees, Transferees, Resigned Employees
1. Indorsement of the SchoolsDivision DepEd Schools Division Office
Superintendent (1 Original Copy)
2. Copy of the Latest Payslip (1 Original Copy)
3. Clearance template from the SDO/School (2
Original Copies)
4. Updated Service Record (1 Original Copy)
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
1. Submit 1.1 Receive complete None 10 ADAS/

complete documents and forward to minutes Records
requirements to the Personnel Section Section
the Records Staff
Section 1.2 Evaluate the None 20 Payroll
submitteddocuments: minutes Receiving
a. with salary
overpayment – issue
Payment Order Form
b. without overpayment –
process to step 3.1
2. Proceed to the 2.1 Receive payment and None 10 Cashier
Cashier Section issue an official receipt minutes Personnel
for payment (OR)
3. Submit OR 3.1 Prepare CLP None 10 Payroll
to the minutes Personnel
Personnel 3.2 Review and initial the None 10 AO V/SAO
Section CLP minutes
3.3 Approve/sign the CLP None 20 AOV/SAO/
minutes CAO
4. Receive the 4.1 Release the signed None 10 ADAS/
signed CLP minutes Records
clearance Unit
380
G. Policy, Planning and Research Division
1. Generation of School IDs for New Schools and/or Adding or Updating of

SHS Program Offering (Public, Private & SUC/LUC)
The School Identification (ID) Number is a unique and permanent six-digit number
assigned to any educational institution offering basic education in the Philippines. To
acquire a School ID, the institution must offer Kindergarten, Elementary, Junior High
School, Senior High School and/or a combination of these education levels. The
school must also secure approval from the DepEd Regional Office.
Office or Division: Policy, Planning and Research Division (PPRD)

Who may avail: Public Schools, Private Schools, SUC/LUC
A. For New Schools:
1. Approved copy of permit/recognition of Quality Assurance Division
private schools or approved endorsement (QAD)
on the establishment of public school
2. Duly accomplished School Profile Form PPRD
B. For Adding or Updating of SHS Program
Offering:
1. Letter of Approved Additional Senior QAD
High School Program Offering
CLIENT AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
STEPS PAID
1. QAD to forward 1.1. Receive and check None 5 minutes ADAS/
approved copy completeness of PPRD
of permit/ submitted Staff
recognition of documents and
private school of forward to the
approved person in-charge
endorsement on 1.2 Encode duly None 10 PPRD
establishment of accomplished school minutes Personnel
public school/ profile form In-charge
copy of the 1.3 Generate the None 5 minutes of EBEIS
approved letter School ID by EBEIS
for additional system
SHS Program 1.4 Inform the SDO None 5 minutes
Offering thru the Planning
Officer of newly
created ID via email
1.5 Print hard copy for None 5 minutes
reference and filing
381
2. Request for Reversion
Even after end of school year that enrollment status of learners in a class/section
has been finalized, updates can still be made for as long as the school level
finalization has not been done. To revert the finalized status of a class, the School
Head or School Representative Admin user shall click on the locked key and then
click on “Reopen updating.” This action will enable updating of learner status that
belongs to a certain class.
Office or Division: Policy, Planning and Research Division

Who may avail: SDO and Private Schools
1. Reversion Request from SDO (through Enhanced BasicEducation
EBEIS System) Information System (EBEIS)
FEES TO BE PROCESSING PERSON
CLIENT AGENCY ACTION PAID
TIME
RESPONSIBLE
STEPS
1. SDO to 1.1 Review request and None 25 ADAS/PPRD
forward an determine if reason is minutes Staff in-
online request valid: charge of
for reversion a. If valid, approve for EBEIS
tothe PPRD reversion
b. If not, disapprove
request
1.2 Process valid request for None 5 PPRD
reversion through EBEIS minutes Personnel
1.3 Inform the SDO through None 10 in-charge of
the Planning Officer of minutes EBEIS
the approval/disapproval
of the request via email
1.5 Print hard copy for None 5
reference and filing minutes
382
H. Public Affairs Unit
1. Public assistance (email)

The Department recognizes concerns and complaints of its clients for the
improvement of its services. These can be submitted through the official email
address of the Regional Office and through referrals from the Central Office and
other government agencies such as the 8888 Citizens' Complaint Center and
Civil Service Commission-Contact ng Bayan.
Office or Division: Public Affairs Unit

REQUIREMENTS
1. Complete details of the concern, e.g. Client
school’s exact name and location,
name andposition of the person/s
involved, any documentary evidence,
specific DepEd programs, projects,
and/or activities needing further
clarification
CLIENT AGENCY ACTION FEES TO PROCESSING PERSON
STEPS
1.Send concern 1.1 Receive concern and None 5 AO V,

thru the forward to the ORD for minutes Records
official RO referral to the Section
email concerned office
address
1.2 Review and forward to None 10 ORD
the concerned officed minutes
1.3 Acknowledge email None 10 Concerned
minutes office
1.4 Act on the concern; None 30 ORD
Notify the client of the minutes
action taken or the
status of the complaint
or Endorse to the SDOs
or concerned office/s,
copy furnish the
complainant, RO-
PAU/Legal
2. Receive 2.1 Release copy of None 10 Records
update / resolution via email minutes Officer
resolution
383
2. Public assistance (Hotline and Walk-in)
The Department recognizes the concerns and complaints of its clients for the
improvement of its services. These can be submitted through the official hotline of
the Regional Office and through personal submission at the walk-in facilities of the
Department.
Office or Division: Public Affairs Unit

1. Visitor’s slip for walk-in clients (1 RO
original copy)
2. Customer Feedback Form forwalk- RO
in clients (1 original copy)
3. Complete details of the concern, Client
e.g. school’s exact name and location,
name and position of theperson/s
involved, any documentary evidence,
specific DepEd programs, projects,
and/or activities needing further
clarification
1. Discuss the 1.1 Clarify details of the None 10 Designated

concern/s concern/s minutes Officer of the
Day / Week
1.2 Assist or endorse the None 10 Designated
clientto the concerned RO minutes Officer of the
division or section Day / Week
2. Receive 2.1 Notify the client of the None 10 Designated
feedback on action taken or the status minutes Officer of the
the concern of the complaint Day / Week
and fill out
the
Customer
Feedback
Form
384
3. Standard Freedom of Information Request through Walk-In Facility and Mail
Freedom of Information (FOI) is a government mechanism which allows Filipino
citizens to request any information about government transactions and operations,
provided that it shall not put into jeopardy privacy and matters of national security.
Any of the documents evidencing the level of academic completion or
accomplishment of a learner which encompasses kindergarten, elementary, and
secondary education as well as alternative learning systems for out-of-school
learners and those with special needs may also be requested.
Office or Division: Records Section / Public Affairs Unit

1. Formal request letter addressed tothe Client
Regional Director (1 original copy)
2. Filled-out Request for Action (RFA)Form RO Records Section / PAU
3. Proof of identification (preferably Client
Government-issued ID) or Authorization
CLIENT FEES TO BE PROCESSING PERSON
AGENCY ACTION PAID TIME RESPONSIBLE
STEPS
1. Submit the 1.1 Check Documents and None 30 Records
complete Stamp Received minutes Section /
requirements 1.2 Issue receiving copy None 10 PAU
to the requesting minutes
party
1.3 Make initial None 20
evaluation of requested minutes
information for
appropriate action.
If publicly accessible,
advise requesting party
to access thereto.
Otherwise, forward RFA
to Regional Director
1.4 Decide on the request None 2 days RD
1.5 Prepare requested None 3 days Concerned
information or letter of Office
denial
1.6 Submit documents for None 30 minutes Concerned
signature Office
1.7 Sign document/s None 30 minutes RD
2. Receive 2.1 Release requested None 10 minutes Records
letter signed information / letter of Section /
by RD denial PAU
TOTAL: None 5 days, 2 hours, 10
minutes
385
I. Quality Assurance Division
1. Application for the Opening/Additional Offering of SHS Program for Private

Schools
This service based on DM 4, s. 2014 requires private high schools that wish to offer
senior high school (SHS) under the K to 12 Basic Education Program to apply for
government permit by presenting their plans for the SHS which includes curriculum,
instruction, personnel, and facilities. The application must be submitted with the
endorsement from the Schools Division Superintendent to the Regional Director for
approval.
Office or Division: Quality Assurance Division

Who may avail: Private Schools within the Region
REQUIREMENTS
1.Letter of application
2.Endorsement
3.Curriculum Proposal, Justification
of the need to offer new
curriculum
4.Drafted Curriculum with list of
writers with CV and references
5.Certification of Authenticity
6.Division Validation Report signed
by the Division Curriculum
Inspection Team
7.DepEd School ID
8.Letter Request for
Implementation of the SHS
Program
9.Certification Signed by the SDS Private School
10.Implementation Plan for SHS
Program covering five (5) years
that includes the following:
a.Current and projected
enrollment for five (5) years by
grade level requirements for its
personal service, maintenance
and others
b. Proposed budgetary operating
expenses and capital outlay
c. Operational Plan regarding
curriculum and instructional
supervision of proposed SHS
d. School Site Development Plan
to include proposed school
buildings, as needed
386
11.Certification Signed by the
School Head
12.Inventory of Learning
Resources
13.Updated Personal Service
Itemization and Plantilla of
Personnel
14.Updated Status Report
15.Map of Proposed SHS
Classrooms
16.List of Prospective Enrollees in
SHS
17.List of Types of Establishments
and Industries in the
Community
18.Results of Interval Assessments
and Surveys
19.List of Tracks and Strands to be
Offered
20.MOA executed between the
SDS and the partner entity
21.Immersion Deployment Plan
1. Submit the 1.1. Receive the
school documents
application
None 10 minutes ADAS
documents
from SDO
(hard copy
or online)
1.2 Evaluate the
documentary
requirements
If 100% compliant
- Recommend to
None 5 days EPS
RIT for ocular
inspection;
No-Return the
documentary
requirements to
SDO
1.4 Conduct
online on-site
Inspection/ None 5 days RIT
Validation of
facilities to
387
those areas
with internet
connectivity
1.5 Prepare
inspection/
validation
report and
recommendati
on based on
the findings of
the on-site
validation None 4 days RIT
If 100% compliant
- Proceed to
preparation of
government
permit
No - Notify SDO
of found
deficiencies
1.6 Submit the
findings to the None 5 minutes EPS
CES
1.7 Review and
ccheck the
findings; affix
Chief Education
signature on None 4 hours
Supervisor
the validation/
inspection
report
1.8 Prepare the
government None 2 days EPS
permit
1.9 Review Chief Education
None 1 hour
and Supervisor
countersign
1.10 Approve
the government None 1 day RD
permit
2. Receive 2.1. Record
approved release the
proposed approved Records
None 30 minutes
curriculum Government Section
for SHS Permit
Offering
388
2. Application for Tuition and Other School Fees (TOSF), No Increase and
Proposed New Fees of Private Schools
This service requires Private Schools applying or not for increase tuition fee and
other miscellaneous fees to submit application or updates to the regional office not
later than May 15 of every year. The application must be submitted with complete
documentary requirements and updates endorsed by the Schools Division
Superintendent to the Regional Director for approval.

Who may avail: Any private school within the region
Application Documents (1 original copy per

document): DepEd SDO
1. Indorsement Letter from SDO indicating
among others, the School’s Securities and
Exchange Commission
(SEC/DTI/CHED/TESDA) registered name Client
and address. (Mayor’s Permit forLUC/SUC)
2. Letter of Intent addressed tothe Regional
Director signedby the School
Head/Administrator, indicating among others
the school’s intention not to increase the Client/DepEd SDO
Tuition and Other School Fees (TOSF)
3. Comparative Schedule of TOSF for current
School Year (SY) with that of the previous SY
indicating in both Peso (Php) and Percentage
(%) the forms of increase. This should be done
both by the school With increase and No
increase. (Other school fees must be itemized
& should be attached to the comparative
schedule of TOSF). This
shall be reviewed by the SEPS or EPS II of Client
SM&ME. The reviewed Schedule of TOSF
shall be forwarded to RO – QAD
4. Photocopy of the Government Permit/ Client
Government Recognition
5. Latest Certificate of Corporate Filing and
Information from Client
SEC/DTI/CHED/SUC/LUC/TESD
6. Photocopy of the approved TOSF of previous
school year or latest noted/approvedTOSF
(with breakdown of fees attached)
7. Action slip (1 original copy) DepEd SDO
8. Evaluation sheets (1 original copy)
389
STEPS ACTION
1.Submit the 1.1. Receive the None 30 ADAS/
complete application minutes Records
school documents from Officer
application SDOs through the
documents online link/email
from the 1.2 Evaluate the
SDO through documentary
the online requirements
link/email
100% compliant
Yes-Proceed with the
preparation of TOSF and
endorsement None 10 days EPS
No-Return the application

documents toconcerned
SDO
1.3. Prepare
TOSF and None 3 days EPS
Endorsement
1.4. Submit the TOSF and
Endorsement to the None 10 EPS
ChiefEducation minutes
Supervisor
1.5. Review and
countersigndetails None 1 day CES
and computation
1.6. Give the documents to
ADAS None 5 minutes CES
1.7. Encode in theData

TrackingSystem, None 30 minutes ADAS
register in theoffice
logbook and forward
the document to
ARD/RD for approval
1.8. Approve the TOSF and None 1 day ARDRD
endorsement
1.9. Forward the approved
documents to None 15 minutes ORD
the RecordSection
2.Receive 1.1. Release of the None 25 minutes ADAS/
approved approveddocuments Records Officer
TOSF
minutes
390
3. Issuance of special orders for graduation of private school learners
This service requires Private Schools/Colleges and Technical-Vocational Institutions
(TVIs) to submit applications for Special Orders (SO) of qualified Grade 12 learners
through the Schools Division Office (SDO). This application will be processed by
DepEd Regional Office and returned to the school through the SDO.

Who may avail: Any private school within the Region with graduating
students (Grade 12)
1. Application Documents (1 original
each document)
● Indorsement Letter from the SDS
● Letter of intent addressed to the
DepEd SDO
Regional Director through Channel
● Attestation of Documents per
school signed by the SGOD Chief
and Schools Division
Superintendent
● Master list of Grade 12 learners
qualified to graduate per section:
track, strand, specialization
● SF 10 (Permanent Record) Client
● Birth Certificate (NSO/PSA)
● Approved Provisional Permit
relative to specific school year of
SO application
● Generated SO Form from the SO DepEd SDO
creator software in four (4) copies
with correct pagination
2.Action slip (1 original copy) DepEd SDO
3.Evaluation sheets (1 original copy) DepEd SDO
FEES PERSON
CLIENT PROCESSIN
STEPS G TIME
PAID LE
1.Submit the 1.1. Receive the
school documents from
application SDOs through the
ADAS/
documents online link/email
None 10 minutes Records
from the
Officer
SDO
through
the online
link/email
391
1.2. Evaluate the
documentary
requirements
100% compliant -
Proceed to the
None 10 days EPS
preparation of Special
Order
No - Return the
application
documents to
concerned SDO
1.3. Prepare the Special
None 3 days EPS
Order
1.4. Submit the Special
Order to the Chief None 10 minutes EPS
Education Supervisor
1.5. Review the details
None 30 minutes CES
and affix initial
1.6. Return the
None 5 minutes CES
documents to ADAS
1.7. Encode in the Data
Tracking System,
register in the office
log book and forward None 30 minutes ADAS
the document to the
ARD/RD's office for
approval
1.8. Approve the Special ARD
None 1 day
Order RD
1.9. Forward the
approved documents None 15 minutes ORD’s staff
to the record section
2.Receive 2.1. Release of the
the approved
Records
approved documents None 25 minutes
Officer/ADAS
Special
Order
minutes
392
I. Records Section
1. Certification, Authentication, Verification (CAV)

This service refers to the certification, authentication and verification of school records
of learners going abroad.
Office or Division: Records

Who may avail: Current and past learners
REQUIREMENTS
High School/ ElementaryGraduates
1. Student Permanent Record –Form School attended
137 (1 original and 2 photocopies)
2. Certificate of Enrollment/Completion/ School attended
Graduation - CAV Form 4 (1 original and
2 photocopies)
3. Diploma (1 Original and 2 certified true School attended
copies certified by the School Head) School attended
4. Transmittal from School (1 original
and 2 photocopies) School attended
5. Special Order, if graduate from Private
Schools (1 Original and2 photocopies
certified by the School Head)
6. Latest passport size ID Pictures(2 Client
copies)
7. Documentary Stamp (2 copies)
For Undergraduates:
1. Indorsement from the School (1original School attended
and 2 photocopies)
2. Student Permanent Record –Form School attended
137 (1 original and 2 photocopies)
3. Certification of Enrollment/ School attended
Completion/ Graduation - CAV Form 4
(1 original and 2 photocopies)
4. Latest Passport sized ID picture (2 copies) Client
393
For ALS/PEPT:
1. Certification from Bureau of Education Central Office - BEA
Assessment (BEA)(1 original and 2
photocopies)
2. Report of Rating in the Accreditation and BEA/ SDO
Equivalency(A&E) Test of Alternative
Learning System (ALS) or Philippine
Placement Test (PEPT) (1 original and 2
photocopies)
3. Certification from Schools Division Office (1
original and 2photocopies)
4. Latest Passport sized IDpicture (2 SDO
copies)
Additional requirements for

representative:
1. Authorization Letter (If the requesting party Client

is not the record owner) (1 original copy)
2. Valid Special Power of Attorney(SPA) for Client
the authorized representative (1 original
copy)
3. For applicants residing outside the country - Client / Authorized
Valid Special Power of Attorney (SPA) for Representative
theauthorized representative issued by the
Philippine Embassy (1 original Copy)
Valid ID
CLIENT AGENCY ACTION FEES TO BE PROCESSIN PERSON
PAID GTIME RESPONSIBLE
STEPS
1.Request for 1.1. Receive and check the None 10 minutes Records
and completely filled out SectionStaff/
completely CAV application form ADAS
fill-out the and all supporting
CAV documents of the
Application client. Review the
Form from completeness and
the Records verify authenticity of
documents
1.2. Assign specific CAV None 5 minutes Records
number and print 2 SectionStaff/
copies of CAV ADAS
certificates
2. Verify the 2.1 Attach picture, None 5minutes Records
accuracy of documentary stamp (Docume SectionStaff/
the data and` dry seal then ntary ADAS
encoded to present it to the client stamp is
CAV for final verification available
certificate at BIR
then return offices)
394
to the 2.2 Forward printed CAV None 15 minutes Records
processor to Records Officer/AO V SectionStaff/
forinitial, CAO of ADAS
Administrative Services
for signature
3. Receive 3.1 Scan CAV certificate None 10 minutes Records
completed and the attached SectionStaff/
CAV Academic School ADAS
documents Records, then seal CAV
certificate and its
attachments in a brown
envelope with signatures
on the opening and paste
the DFA Authentication
Section addresses at the
back. Inform applicant to
bring the sealed envelope
to DFA for Apostille
3.2 Send the scanned None 5 minutes Records
approved CAV through SectionStaff/
DFA official email with ADAS
thefollowing details:
Nameof approved CAV
applicant, CAV Control
Number and Date
Release
395
2. Issuance of Requested Documents (CTC and Photocopy of Documents)
Issuance of Requested Documents is provided to teaching, non-teaching personnel
and retirees whose documents were misplaced, lost, burned, or beyond recovery to
be used for various purposes such as appointment, promotion, resignation,
retirement, salary upgrading, leave abroad, employment abroad, loan, transfer, etc.
Office or Division: Records

1. Requisition Slip (1 Copy) Records Unit
2. Letter request addressed to the Requesting Person
Schools Division Superintendent
signifying the purpose of the
request (1 original copy)
3. Valid ID (Original ID and 1 Requesting person and/or Authorized
Photocopy) Person
4. Authorization Letter (1 Copy) Requesting person
PERSON
CLIENT FEES TO PROCESS
AGENCY ACTION RESPONSIB
STEPS BE PAID ING TIME
LE
1. Submit 1.1. Receive and stamp
the letter the letter request
request and provide the None 10 minutes
client with
requisition slip form Records
2. Fill up the 2.1. Receive the form Section
requisition and search the Staff/ADAS
None 10 minutes
slip form requested
document
2.2. Print or photocopy
the requested None 10 minutes
document
2.3. Once the document
is obtained,
Records
Records Officer will
None 15 minutes Officer and/or
review and verify
Admin Officer
the document and
certify true copy
3. Receive 3.1. Release the Records
the document to the
None 10 minutes Section
requested client
Staff/ADAS
document
55
TOTAL: None
minutes
396
3. Issuance of Requested Documents (Non-CTC)
and retirees who have misplaced or lost their documents. The non-CTC document
copy is issued to authorized requesting person if document secured in the Records
Section is not originated/created by the Agency. The said document can be issued if
requested by the owner himself and or authorized person.

REQUIREMENTS
1. Requisition slip (1 Copy) Records Unit
2. Valid ID (Original ID and 1
Requesting person and/or Authorized Person
Photocopy)
1.Fill up the 1.1. Provide
requisition client the Records Section
None 8 minutes
slip form requisition Staff/ADAS
slip form
1.2. Receive the
form and Records Section
search the None 15 minutes
Staff/ADAS
requested
document
2.Receive the 2.1. Print and
requested give the Records Section
None 10 minutes
document document to Staff/ADAS
the client
397
4. Receiving of Communications
This refers to the receiving of documents in general.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Communications addressed to Client
the Regional Director
1. Submit 1.1 Hard copy - None 20 minutes Records
communicat Stamp Section staff
ions (letters, received
mail, communicatio
endorseme ns submitted
nt, legal 1.2 Input in the Records
None 10 minutes
cases etc.) tracking system Section staff
addressed 1.3 Forward
Records
to the communications None 15 minutes
Section staff
Regional to the ORD
Director. If 1.4 Route the
communicat communications None 30 minutes ORD
ion is hand 1.5 Acknowledge 2 days, 6 Concerned
carried, communications None hours, 45 Office/Division/
client minutes Section/ Unit
receives the
receiving
copy
TOTAL: None 2 days
398
5. Receiving of Complaint
Any person who has a cause of action may file an administrative complaint against
teaching/ teaching related personnel and non-teaching personnel of the DepEd,
compliant with the requirements under Sections 4 and 5 of DepEd Order No. 49 s.
2006 or Revised Rules of Procedures of the Department of Education in
Administrative Cases

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Copy of the Formal Complaintunder Complainant
oath containing a
certification/statement on non-forum
shopping (3 Copies and1 additional
copy per additional person
complained of)
2. Certified True Copies of documentary Complainant
evidence and affidavits of witness, if
any (3 Copies + 1 copy per additional
person complained of)
CLIENT AGENCY ACTION FEES TO BE PROCESSING PERSON
STEPS
1. Submit the 1.1 Receive and None 20 minutes Records
formal evaluate the formal Section
complaint requirements of a staff
with complaintpursuant to
supporting DO 49, s.2006
evidence, if a. Non-compliant:
necessary Issue a checklist
of requirements,
give appropriate
advice, and
request client to
sign the Walk-In
Client Intake and
Action Form
b. Compliant:
Request client to
proceed to the
Records Section
for processing
2. Receive 2.1 Stamp receiptin the None 5 minutes Records
copy of complaint and Section
the release it tothe staff
complaint client

399
Regional Office
Internal Services
400
A. Accounting Section
1. Certification as to Availability of Funds

Certificate as to Availability of Funds (CAF) refers to the certification made by the
proper accounting official of the agency concerned that funds have been duly
appropriated/allotted for the purpose of entering into a contract involving expenditure
of public funds and that the amount necessary to cover the proposed contract for the
current fiscal year is available for expenditure on account thereof, as verified by the
Auditor concerned, pursuant to Section 86 of PD 1445.
Office or Division: Finance Division - Accounting Section

Type of Transaction:Government to Government (G2G)
Who may avail: Internal and External Clients
Purchase Order (PO)

1. Accomplished Purchase Order Requesting Office/Unit and External
2. Approved WFP Client
3. Approved PR
4. Approved SupplementalPPMP/PPMP
5. Other supporting documentsvalidated
by the Accounting Section
6. AR/ATC or AC
7. Approved Memo
Notice of Award/Contracts(Bidding)
1. Signed Contract BAC Secretariat, Requesting
2. ORS Office/Unit andExternal Client
3. Approved WFP
4. AR/ATC or AC
CLIENTSTEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
1.Submit the 1.1 Receive the documents None 5 minutes Receiving
complete Clerk/ADAS
1.2 Review and evaluate None 3 hours Accounting
documents
requirements Officer
In-charge
1.3 Forward to Budget for None 30 minutes Budget
the preparation of Officer in-
Obligation Request and charge
Status (ORS)/ Budget
Utilization Request and
Status (BURS)
1.4 Receive request with None 10 minutes Accounting
certified ORS/BURS Officer In-
charge
1.5 Certify request as to None 10 minutes
availability of funds
1.6 Forward request, ORS/ None 10 minutes Receiving
BURS and supporting Clerk/ADAS
documents to BAC
401
2. Endorsement of Request for Cash Allocation from SDOs
Notice of Cash Allocation (NCA) is a cash authority issued by the DBM to central,
regional, and other offices and operating units through the authorized government
servicing banks of the MDS, to cover the cash requirements of the SDO.
Office or Division: Finance Division – Accounting Section

Who may avail: Schools Division Offices and Implementing Secondary
Schools
1. Endorsement Letter from the Schools Division Office – for SDO

Implementing Secondary Schools
2. Letter Request for Cash Allocation
3. Monthly Disbursement Program (BED no. 3) Client
4. Sub-ARO for current year accounts payable
(certified true copy)
5. Financial Accountability Report No. 3 for Prior Years
Accounts Payable
6. Financial Accountability Report No. 1 for continuing
appropriations – unobligated allotment
7. Journal Entry Voucher for Stale checks
8. Schedule of TRA Issued fordifference between
issued TRA and taxes withheld by DBM
9. Computation for Cash Deficiency
10. Bank Certification for lapsed NCA Servicing Bank
11. Other requirements as determined by the DBM
STEPS
1. Submit 1.1 Receive and review None 35 minutes Receiving
complete completeness of documents Clerk/
documents ADAS
1.2 Prepare endorsement letter None 10 minutes Budget
Officer In-
charge
1.3 Review endorsement letter None 10 minutes AO V/
and supportingdocuments SAO
1.4 Forward documents to None 10 minutes ADAS
Office of the Chief of Finance CAO
for initial on letter
Office of ARD for initial ARD
ORD for approval and RD
signature
2. Receive 2.1 Release endorsement None 5 minutes ADAS/
letter letter through Records Records
Section Staff
402
B. Budget Section
1. Disbursement Updating
Process of Updating the Status of Disbursement
Office or Division: Finance Division - Budget Section

REQUIREMENTS
1.Report of Checks Issued (RCI) DepEd Cashiers Section
2.Report of Advice to Debit
DepEd Cashier Section
Account Issued (RADAI)
CLIENT AGENCY FEES PROCESSING PERSON
STEPS ACTION TOBE TIME RESPONSIBLE
PAID
1.Prepare and 1.1.Receive RCI
Submit RCI and RADAI
and RADAI from Cashier None 3 minutes Budget Officer I
to Finance Section
Division
1.2.Post/Update
payment on
disbursementt
None 5 minutes Budget Officer I
details in
the BMS
403
2. Downloading/ Fund Transfers of SAROs received from Central
Office toSchools Division Office and Implementing Units
This refers to issuance of Sub-Allotment Release Order to Schools Division Offices
(SDO) and Implementing Units (IU) for program support funds or for the
implementation of Programs/Projects/Activities that Central Office (CO) have
downloaded to the Regional Office (RO) for the SDOs and IUs.

Who may avail: Schools Division Offices and Schools
REQUIREMENTS
Cash Allowance Requesting SDOs and Records
1. Signed indorsement letter fromSDS (1 Section
original and 1 photocopy)
2. Computation as to the amountrequested
(1 original and 1 photocopy)
Master Teacher, Reclassification of Requesting SDOs and Records
Positions,Step-Increments, ERF Section
1) Signed indorsement letters from the SDS
(1 original and 1photocopy)
2) Certified true copy of Appointments (1
original and 1photocopy)
3) Appointment details (1 originaland 1
photocopy)
4) Computation as to the amountrequested
(1 original and 1 photocopy)
Other Sub-AROs issued by DepEd-CO Requesting Office/ Program Focal

for Downloading toSDOs Person /DepEd Regional Website
1. Memorandum (1 original and 1photocopy)
2. Approved Request to download (1
original and 1photocopy)
3. Breakdown/ Distribution List (1original and
1 photocopy)
4. Work and Financial Plan(WFP) (2
photocopies)
5. Sub – ARO from CentralOffice (1 original
and 1 photocopy)
404
STEPS
1.Submit 1.1 Received and record None 3 minutes Receiving
approved documents Clerk/
request to ADAS
download 1.2. Review completeness None 30 minutes AO V/
funds with of documents and verify Budget
complete availability Officer III
attachments 1.3. Prepare Sub-ARO None 1 hour per Budget
to Finance SARO Officer I
In-charge
Division
1.4. Prepare ORS, assign None 20 minutes Budget
number, indicate fund Officer II
source, fund code, and In-charge
object code
1.5. Post to RAO thru None 10 minutes Budget
BMS and initial in the Officer II
Box B of ORS In-charge
1.6. Sign allotment None 5 minutes AO V/
available in ORS and Budget
recommending of SARO Officer III/
issued CAO of
Finance
Division
1.7. Release to the None 5 minutes Releasing
Office ofthe Regional Clerk
Director for approval of
SARO
1.8 Sign andapproval of None 5 minutes Director IV/
SARO Director III
2.1 Release signed None 5 minutes Budget

SARO to SDO/IUs via Officer II
email or for pick up by In-charge
Liaison Officers
405
3. Letter of Acceptance for Downloaded Funds
Letter of Acceptance is issued as a proof that the concerned office is willing to
accept sub-allotment release order from Central/Region/Schools Division Offices.

Who may avail: DepEd Schools Division Offices
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Approved Memorandum
2. Letter Request of acceptance
Requesting Office/Unit
of the Functional Divisions
3. List of Participants

1. Submits 1.1 Receive and
Letter review the
request for request and
acceptance its Receiving Clerk/
None 10 minutes
with the supporting ADAS
Memorandu documents
m and list of
participants
1.2 Prepare
Letter of Budget Officer
None 30 minutes
Acceptance In-charge
1.3 Forward to Budget Officer

SAO and In-charge/ SAO
None 10 minutes
CAO for initial and CAO
and signature
1.4 Return to
5 minutes Receiving Clerk/
the requesting None
ADAS
office
TOTAL: None 55 m inutes
406
4. Obligation of Expenditure (Incurrence of Obligation Charged to Approved
Budget Allocation per GAARD and Other Budget Laws/Authority)
It is the fundamental law of budgeting and accounting that no disbursement shall be
made without proper authorization. All claims chargeable against government funds
need to be obligated first before payment and/or Purchase Order/contract can be done
or entered into. This is to make sure that an amount is allotted for the payment of such
expense and/or contract.

Who may avail: Internal and External Client
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Purchase Order (PO)
1. Accomplished Purchase Order
2. Approved PR
3. Approved Supplemental
PPMP/PPMP DepEd Asset Management Section,
4. Other supporting documents Requesting Office/Unit and External Client
validated by the accounting
section
5. AR/ATC or AC
6. Approved Memo
Notice of Award (Bidding)
BAC Secretariat
1.Signed Contract
Various Claims (TEV, Supplies,
Trainings with ORS and DV)
1. ORS and Accomplished
DV/Payroll
2. Supporting documents such as:
DepEd Asset Management Section,
Billing, Statement of Account,
Requesting Office/Unit, End User or External
etc.
Client
3. AR/ATC or AC
4. Approved Memo
5. Other supporting documents
validated by the accounting
section
1.Requesting 1.1. Receive and
unit will record the
submit the documents Receiving
5 minutes per
Obligation None
ORS Clerk/ ADAS
Request
Status (ORS)
with the
407
complete
attachments
to Finance
Division
1.2. Review and
verify
documents
and identify
30 minutes Budget Officer
fund source None
per ORS In-charge
and
allotment
availability of
PPA
1.3. Assign ORS
number,
indicate fund Budget Officer
30 minutes per
source, and None In-charge
ORS
Object of
Expense
Code
1.4. Encode in the
Registry of 20 minutes per Budget Officer
Allotment None ORS In-charge
(RAO) thru
BMS
1.5. Initial on the
processed 1 minute per Budget Officer
None
ORS box B ORS In-charge
1.6. Review and AO V – Head of

sign box B Budget Unit/
of ORS 10 minutes per Chief
None Administrative
ORS
Officer for
Finance
Division
1.7. Forward to
Releasing
Accounting None 2 minutes
Clerk/ ADAS
Section
1 hour and 38
TOTAL: None
minutes
408
5. Processing of Budget Utilization Request & Status (BURS)
The incurrence of budget utilization shall be made through the issuance of Budget
Utilization Request and Status (BURS). The BURS shall be prepared by the
Requesting/Originating Office supported by valid claim documents like DV, payroll,
purchase/job order, itinerary of travel, etc.

Type of Transaction: Government to Government (G2G)and
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
Purchase Order (PO)
1. BURS Requesting Office/Unit and External
2. Accomplished Purchase Order Client
3. Approved WFP
4. Approved PR
5. Approved Supplemental
PPMP/PPMP
6. Other supporting documents
validated by the accounting section
7. AR/ATC or AC
8. Approved Memo
Notice of Award/Contracts
(Bidding) BAC Secretariat, Requesting
1. Signed Contract Office/Unit andExternal Client
2. ORS
3. Approved WFP
4. AR/ATC or AC
Various Claims (TEV, Supplies,
Trainings with ORS and DV)
1. BURS and Accomplished Requesting Office/Unit and External
DV/Payroll Client
2. Approved WFP
3. Supporting documents such as:
Billing, Statement of Account, etc.
4. AR/ATC or AC
5. Approved Memo
Other supporting documents
validated by the accounting section
409
CLIENT AGENCYACTION FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1.Submit the 1.1 Receive the pre- None 5 minutes Receiving
Disbursement auditeddocuments per BURS Clerk/ADAS
Vouchers with from the Accounting
complete Section
supporting 1.2 Check as to availability None 10 Budget
documents ofbudget minutes Officer In-
per BURS charge
1.3 Prepare Budget None 10 Budget
Utilization Requests minutes OfficerIn-
andStatus (BURS) per BURS charge
1.4 Record and assign None 10 Budget
serial number to BURS minutes OfficerIn-
per BURS charge
1.5 Forward to the CAO None 5 Chief
and certify charges to minutes Administrative
appropriation/allotment per Officer for
are necessary/lawful BURS Finance
under his direct Division
supervision and
supporting documents
valid, proper, and legal.
1.6 Receives BURS from None 5 minutes Budget
CAO and certifies as to per BURS OfficerIn-
allotment available and charge
obligate for the
purpose/adjustment
necessary as indicated
1.7 Retain original None 10 Budget
copies of BURS for minutes OfficerIn-
recording in RBUD per BURS charge
1.8 Encode signed None 10 Budget
BURSto RBUD minutes OfficerIn-
per BURS charge
1.9 Forward to None 5 minutes Releasing
Accounting Section Clerk/ADAS
410
C. Cash Section
1. Handling of Cash Advances

Issuance of Cash Advance to Requesting DepEd Office. The Cashier is allowed for
advances especially on cases where payment of cash is necessary. However, the
grant of cash advances to Cashier is still based on the general accounting rules and
regulations.

Classification: Simple Transaction
1.Authority to Cash Advance (1 Accounting Office
Original Copy)
2.Certification of No Unliquidated
CAs from Accountant (1 Original respective office/bureau/service
Copy)
PERSON
CLIENT FEES TO PROCESSING
AGENCY ACTION RESPONS
STEPS BE PAID TIME
IBLE
1. Request
Authority to Cash None 10 minutes Cashier
Advance
1.1. Forward the
request to Head Cash
None 5 minutes
of Office for Personnel
approval
1.2. Receive the
approved request
and complete the
Cash
documentary None 10 minutes
Personnel
requirements
needed for Cash
Advances
1.3. Prepare ORS/DV Cash
None 10 minutes
Personnel
1.4. Forward the
Cash
ORS/DV to None 10 minutes
Personnel
signatories
1.5. Receive
complete,
accurate and
approved DV,
Cash
ORS, ADA and None 10 minutes
Personnel
supporting
documents from
Head of Office
and Certificate of
411
No Unliquidated
CAs
1.6. Prepare Cash
None 10 minutes
check/ACIC Personnel
1.7. Review and Sign
the check/ADA None 10 minutes Cashier
and ACIC
1.8. Forward check
and ACIC to the Cash
None 10 minutes
Head of Office for Personnel
signature
1.9. Sign the
Head of
check/ADA and None 2 days
Office
ACIC
1.10. Cash Section
receive the Cash
None 10 minutes
signed check Personnel
and ACIC
1.11. Submit the
ACIC to the
bank/encode Cash
None 1 hour
details to EMDS Personnel
(on-line banking
facility)
1.12. Encash for
None 1 hour Cashier
disbursement
2. Receive 2.1. Disburse the
and sign cash to the
the payroll/ payees from the
disbursem approved activity
ent design
voucher None 10 minutes Cashier
and
Official
Receipts/
RER if
applicable
2.2. Segregate and
prepare the cash
None 1 hour Cashier
for each payee
(payroll account)
minutes
412
D. Human Resource and Development Division
1. Rewards and Recognition

Granting of Rewards and Recognition to Qualified Teaching and Non-Teaching
Personnel of DepEd.
Office or Division: Human Resource and Development Division

Who may avail: Teaching and Non-Teaching Personnel
1. Guidelines and Criteria PRAISE Committee
2. Nomination Form PRAISE/HRDD
3. Profile of the Applicant Applicant
4. Indorsement of the Regional Principal/SDS/RD
Director / SDS/School Principal
5. Other Required Documents Applicant
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTION
Conduct meeting None 4 PRAISE
hours Committee
Prepare and Issue None 1 hour PRAISE
memo for the activity Secretariat
1. Submit 1.1 Accept and check
application the completeness of None 2 Records
all the documents hours
submitted for the
different categories
and transmit to
PRAISE Secretariat
1.2 Validate and None 1 day PRAISE
evaluate Committee
applications
2. Receive 2.1 Conduct field None 2 days PRAISE
notice and validation Committee
undergo the 2.2 Convene and None 1 day PRAISE
interview deliberate the results Committee
3. Receive 3.1 Prepare and issue None 1 hour HRDD
memo on the memorandum for the
results of the awarding
Search and 3.2 Prepare logistics for None 2 days HRDD
notice for the the awarding
awarding
ceremony
4. Receive the 4.1 Conduct the awarding None 4 hours HRDD
award
TOTAL: None 7 days
413
E. Legal Unit
1. Processing of communication received through the Public

Assistance Action Center (PAAC)
This process intends to establish the conduct, management, and treatment of legal
queries and/or concerns of internal or external clients.
Office or Division: Legal Section
Who may avail: Anyone
1.Email address Client
PERSON
CLIENT FEES TO PROCESSIN
STEPS BE PAID G TIME
BLE
1. Email 1.1 Received and
concern to records incoming ADAS/
the Office communication Office of the
None 10 minutes
of the and forward to the Regional
Regional Legal Unit Director
Director
1.2 Review the
document/assign to
LU staff to
Atty. IV, SI,
prepare/draft the None 5 hours
LA, ADAS
necessary
correspondence or
document needed
1.3 Review and affix
initial on the draft
None 1 hour Attorney IV
correspondence/do
cument
1.4 Forward to the
Office of the
ADAS/LU
Regional Director None 10 minutes
Staff
for review and
signature
1.5 Approve/sign the
correspondence/do None 30 minutes RD/ARD
cument
1.6 Release the
ADAS/Reco
signed document
None 10 minutes rds Unit
through the
Staff
Records Section
TOTAL: None 7 hours
414
2. Request for Certification as to the Pendency or Non-Pendency of an
Administrative Case
This process intends to establish an issuance of a Certificate as to the pendency or
non-pendency of an administrative case of teaching, teaching-related employees
including the employees in the Regional Office.

Who may avail: Teaching and Teaching-Related Personnel, Regional
Office Personnel
One (1) Copy of Request Letter for the issuance of
Certificate of No Pending Administrative Case Client
specifically stating the purpose of the request
PERSON
LE
1.Submit a 1.1. Receive the
Receiving
copy of request and
Clerk at
letter forward for
request via appropriate action
Section
email or
google link
1.2. Verify the name of
Legal Unit
the requestor from
None 10 minutes Staff
the database of
pending cases
1.3. Prepare certificate
and countersign Legal Unit
None 15 minutes
and forward to the Staff
head of Legal Unit
1.4. Sign the certificate None 5 minutes Attorney IV
1.Receive the 2.1 Certificate to be
certificate officially released
None 5 minutes Records Staff
from the Records
Section
415
F. Personnel Section

Leave of absence, for any reason other than serious illness of an employee or any
member of their family, must be contingent upon the needs of the service. The grant
vacation leave is discretionary on the part of the agency head or authority concerned;
thus, mere filing of such leave application does not entitle an officer or employee to go
on leave outright.

Who may avail: DepEd Personnel (for 3rd level officials and RO
Employees)
REQUIREMENTS
Vacation Leave
1. Form 6 (3 original copies) Personnel Unit
2. Clearance Form (3 original Personnel Unit
copies)
3. Letter request, if needed (1 Client
original copy)
Sick Leave
2. Medical Certificate (1 Copy) Client
original copy)
Paternity Leave
original copy)
Additional Requirements: Client

● Marriage Contract (1 photocopy)
● Birth Certificate of Child or
Medical Certificate of Wife if
Miscarriage (1 photocopy)
Maternity Leave
original copy)
Additional Requirements: Front/ Information desk

● Special Order Form (3
original copies)
● Medical Certificate (1 Copy)
● Clearance (3 original
copies)
Solo Parent Leave CSC website/ Front/ Information desk
416
1. CSC Form No. 6 (Revised
1995) Application for Leave (3 DepEd employee
original copies)
2. Letter request, if needed (1
original copy) DepEd employee
Additional Requirements:
● Birth Certificate of Child (1
photocopy)
● Photocopy of Solo Parent
ID (1 photocopy)
1.Submit the 1.1. Receive and
complete forward the
Adm. Aide IV/
documents acted CSC
None 30 minutes Authorized
to the Form 6 for
Employee
Personnel initial of the
Section AO V
1.2. Forward the
CSC Form 6 to
the CAO for
Administrative None 10 minutes AO V
Division for
signature
under 7.a
1.3. Approve and
sign the CSC None 15 minutes CAO
form 6
2. Receive a 2.1. Release
AO V (Records
copy of documents
Officer) /
approved through the None 30 minutes
Authorized
form 6 Records
Employee
Section
1 hour and 25
TOTAL: None
minutes
417
2. Application for Retirement/Survivorship/Disability Benefit
Processing of Retirement/Survivorship/Disability Benefit for DepEd Personnel
Reaching the Age of 65 and Above. This is also the process which covers the steps
on the preparation of indorsement to Government Service Insurance System (GSIS)
for DepEd employees who intend to apply for optional or mandatory retirement. It may
also include the application for Resignation/Separation, Disability and Survivorship
Benefits Claim.

Who may avail: Retirees
1.1st Indorsement from SDO (1 Copy) DepEd Schools Division Office
1.Duly-Accomplished GSIS
Application Form for Retirement/
Separation (1 Copy)
2.Letter of Intent to retire approved by
the SDS/RO/Division Clearance (1
Copy)
3.Updated Service Record (1 Original
Copy)
4.CSC prescribed clearance template
from School/District/Division/Region
(2 Original Copies)
5.Certificate of Last Payment (2
Original Copies)
6.Clearance from Money
Accountability or Overpayment of
Salary (1 Original Copy)
7.Certificate of no pending
administrative case (SDO) (1
Original Copy)
8.Ombudsman Clearance – date of Office of the Ombudsman
issuance must not later than 6 mos.
(1Original & 1Photocopy)
9. SALN (1 Original Copy) Client
10. In case of deceased retiree, the
legal heir/beneficiaries must
submit the following
(Authenticated Copy):
● PSA Death Certificate
● PSA Marriage Certificate
● PSA Birth Certificate of children
● Judicial or Extra Judicial
Settlement of Estate (duly
notarized):
11. In case of Disability Benefit:
● Doctor’s Certificate
418
12. Endorsement from the Regional DepEd Regional Office
Office (1 Original Copy)
13. 2nd Endorsement with enclosed
complete required documents for
GSIS Application for Retirement (1
Original Copy)
PERSON
LE
1.Submit 1.1. Receive complete
required documents
None
complete
documents
1.2. Review and check
ASD/
the requirements 15 minutes
Personnel
needed for
retirement/separati None
on from the
Government
Service
1.3. Prepare 2nd
endorsement ASD/
None 5 minutes
intended to the Personnel
GSIS
1.4. Approve/Sign
prepared ASD Chief
indorsement by and/or the
the authorized None 5 minutes authorized
representative of signatory of
the Regional the GSIS
Director
1.5. Release the duly
ASD-
signed 2nd
None 5 minutes Personnel/
Endorsement
Records
intended for GSIS
419
3. Issuance of Certificate for Remittances
This document is needed as requirement for the loans of teaching and non-teaching
personnel particularly the updated remittances of the agency.

Type of Transaction: G2C - Government to Government
Who may avail: Active DepEd Teaching and Non-Teaching personnel
1. Letter-request on the Certificate of Client
Remittances (1 original copy)
PROCES PERSON
CLIENT FEES TO
AGENCY ACTION SING RESPONSIB
STEPS BE PAID
TIME LE
1. Submit 1.1 Stamp/Receive the
letter- documents and ADAS/
request to forward to the None 5 minutes Record
the Records Personnel Section Section Staff
Section
1.2 Assess and
Evaluate the
submitted
document and
10 ADAS/AO
prepare 3 copies None
minutes V/SAO
of Certificate of
Remittances, affix
initial
1.3 Forward to the

Head of
Cashier Section 10
None Cashier
for signature minutes
Section
2. Receive 2 2.1 Release the signed
ADAS/
copies of document
Certificate of
Section Staff
Remittances
30
TOTAL: None
minutes
420
4. Issuance of Certificate of Employment and/or Service Record
Certificate of employment is used to verify employment history of a former or current
employee, while service record is a collection of material which provide a document
history of a personnel’s activities and accomplishments while serving as an employee
of the Department.

Who may avail: DepEd RO Employees
REQUIREMENTS
1. Request Form (1 Original Personnel
Copy)
1. Letter 1.1. Prepare the
Request/ requested
Adm. Aide IV/
Fill up Service
None 1 hour Authorized
request Record/
Employee
form Certification of
Employment
1.2. Approval of
the RD /
RD/Authorized
Authorized None 1 hour
Representative
Representativ
e
TOTAL: None 1 hours
421
5. Issuance of Foreign Travel Authority
salaries/benefits).
government.
a. Highly relevant to basic education; for foreign official travel, must be in compliance with
an international commitment/contractual obligation.
b. Essential to the effective performance of official/employee mandate of functions.
c. Projected expenses involve minimum expenditure or are not excessive.
d. Presence is critical to the outcome of the activity to be undertaken.
e. Absence from the permanent official station will not hamper the operational efficiency
of the office.
f. Expenses to be incurred is included on the approved Work and Financial Plan of the
office/unit concerned.

a. International conferences/meetings to which the Philippine government has
commitments or to undertake official missions/assignments which cannot be assigned
to government officials posted abroad;
b. Scholarships, fellowships, trainings, and studies abroad which are grant-funded or
c. Invitations for speaking engagements or receiving of awards from foreign governments/
institutions or international agencies/organizations as defined under international law,
whether fully or partially funded by the government, upon endorsement to the
Department of Foreign Affairs.
a. With pending administrative case;
b. Will retire within one year from the date of the foreign official travel;
c. Whose previous travel has not been liquidated and cleared;
d. Who has not yet complied with reporting requirement/s for any previous travel.
422
Office or Division: Office of the Regional Director (ORD)
• Schools Division Superintendents (SDS), Assistant Schools
Division Superintendents (ASDS), Assistant Regional Directors
(ARD)
• Division Chiefs and below in Regional Offices (RO)
corrected-copy.pdf
authorized official travel stated above and why
alternatives to travel such as all forms of
purpose.
Case
Work (CSW)
liquidated
d. TA signed by the Secretary Office of the Secretary
e. Clearance Certificate Regional Office
f. Copy of the Registration Sticker Commission on Filipino Overseas
of the office
8
423
4. Submit complete 1.1 Check the None 10 Admin Aide,
requirements to the documents received, minutes Records Section
Regional Office process for release to the
Personnel Section
1.2 Receive documents None 5 minutes Admin Assistant,
and prepare TA for Personnel
signature
1.3 Check documents for None 3 hours Admin Officer,
completeness and Personnel
accuracy Section

documents
1.5 Review and sign the None 4 hours RD
Form and TA
Records Section
1.5 Receive signed TA None 1 day Admin Officer V,
and other documents, Records Section
Office
request; return
documents to ORD

Records Section release; release Officer, Records
document/s to intended Division
recipient.
month after
report addressed to travel report. returning to the Assistant /
the Office of the permanent Officer, Records
official station)
Secretary9 Division
TOTAL None 7 days
9
424
5.2.2 Issuance of Foreign Personal Travel Authority
personal TA.
Office or Division: Bureau of Human Resource and Organizational Development-

Personnel Division (BHROD-PD)
• Regional Directors
• Requests recommended by the Office of the Regional Director
(ORD)
• Requests from the DepEd Central Office
5. One (1) original copy of filled out Travel Annex D, DO 043, s. 2022
Authority for Personal Travel Form with https://www.deped.gov.ph/wp-
corrected-copy.pdf
6. One (1) original copy of written manifestation, Client
noted by the Head of Office, that absence will
not hamper the operational efficiency of the
office
7. Certificate of No Pending Case Legal unit with jurisdiction over the client
8. CSC Form No. 6, s. 2020 (Leave Form) Civil Service Commission (CSC) /
client
- For CO Division Chiefs and higher, a draft Office Signing authority for OO designated by
Order (OO) designating an OIC, if applicable, so the Secretary
as not to hamper the day-to-day operations of
the office
- For Study Leave (up to 6 months): Contract Personnel unit with jurisdiction over the
client
425
3. Submit complete 1.1 Check the None 15 Administrative
requirements to the documents received, minutes Assistant /
Records Division of process for release to the Officer, Records
DepEd CO Personnel Division (PD) Division
1.2 Receive documents None 5 minutes Administrative
c. Regional Directors from Records Division, Assistant, PD
log on the database.
d. ORD – for Schools 1.3 Check documents for None 4 hours Administrative
Division completeness and Officer, PD
Superintendents, accuracy.
Assistant Schools
Division If there is no discrepancy
Superintendents, in the documents
Assistant Regional submitted, draft TA and
Directors forward to the applicable
DepEd CO. Otherwise,
inform the client of
discrepancies and wait
for reply.
1.4 Review and approve None 4 days Designated
TA and return to PD. Approving
Authority in
DepEd CO
documents to the
Records Division.
Records Division release; release TA to Officer, Records
intended recipient. Division
TOTAL None 5 days
426
6. Processing of Equivalent Record Form (ERF)
Equivalent Record Form is a document indicating educational preparation, training,
teaching experience and extra-curricular activities for professional growth
undertaken by teacher. It is one of the ways for the upgrading of positions of
Teachers and for Head Teachers when there is no available position due to
retirement or natural vacancy

Who may avail: DepEd Teaching Employees
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Indorsement from the SDS (1 SDO
Original Copy)
1. Performance rating for one (1)
rating period (1 original copy)
2. Updated Service Record (1 Client
Original Copy)
3. Letter of the requesting
personnel (1 Original Copy)
4. Transcript of Records – TOR
(1 Original Copy and 2
certified true copies)
5. Certificate of training from
seminars attended (1 Original
copy each)
6. Sworn statement of the
teacher in accordance with
the provision of DepEd Order
No. 2, s. 1962 (1 Original
Copy)
7. Latest Appointment (1 Original
Copy)
1. Submit the 1.1
complete Stamp/Receive
documents the documents
through and forward to
courier or the Personnel
ADAS/ Record
by SDO Section None 5 minutes
Section Staff
liaison
officers to
the
Records
Section
427
1.2 Assess and
Evaluate as to
completeness
ADAS/
correctness of
None 20 minutes Personnel
requirements
Section Staff
and take
appropriate
action
1.3 Forward to
SAO, Admin
Division for
approval of
None 10 minutes ADAS/SAO
ERF and initial
on the
transmittal
letter
1.4 Forward the
transmittal
letter of the
None 10 minutes CAO
ERF to be
signed by
CAO
1.5 Forward the
signed
documents to ADAS/ Records
None 5 minutes
Records Section Staff
Section for
release
428
7. Processing of Study Leave
Teaching Personnel
Study Leave is a privilege enjoyed by teachers in the public schools who rendered at
least seven (7) years in service. If opt to avail this leave, they are entitled to the
following:
● Study leave not exceeding one (1) school year
● At least sixty percent (60%) of their monthly salary
Non- Teaching Personnel

Study Leave is a privilege enjoyed by Officials and employees with a permanent
position and rendered at least two (2) years of service with at least satisfactory
performance for the last two (2) rating periods immediately preceding the application.
If opt to avail this leave, they are entitled to the following:
● Study leave of six (6) months for taking their bar or board examinations or
complete their master’s degree; four (4) months for completion of
master’s degree (with pay)

Who may avail: DepEd Teaching and Non-Teaching Employees
1. Indorsement from the SDS (1 SDO
Original Copy)
2. Duly filled-up and signed CSC Client
form 6 (1 Original Copy)
3. Schedule of study leave (1 Client
Original Copy)
4. Study Leave Agreement/MOA (1 Client
Original Copy)
5. For teachers - Certification SDO
without substitution (1 Original
Copy)
6. Certificate of bonafide employee SDO
(1 Original copy)
7. Permit to Study (1 Original copy) SDO
8. Performance Ratings (1 Original SDO

copy)
9. Medical Certificate – Physically Client
Fit (1 Original copy)
PERSON
LE
429
1. Submit 1.1 Stamp/Receive
complete the documents ADAS/
documents to and forward to None 5 minutes Record
the Records the Personnel Section Staff
Section Section
1.2 Assess and
Evaluate as to
completeness ADAS/
correctness of Personnel
None 20 minutes
requirements Section
and take Staff/AOV
appropriate
action
1.3 Forward to
Chief
Administrative None 10 minutes CAO
Officer, Admin.
Division for initial
1.4 Forward the
documents to
RD/ARD for None 10 minutes RD/ARD
approval or
disapproval
1.5 Forward the
signed ADAS/
documents to None 5 minutes Records
Records Section Section Staff
for release
430
This process covers the steps on the preparation of indorsement to be transmitted to
the Department of Budget and Management (DBM) for request of funding (SARO and
NCA) to DepEd Non-teaching and Teaching-related personnel who apply for
monetization of leave credits and terminal leave benefits claim from the Schools
Division Offices (SDOs).

Who may avail: DepEd Personnel (Teaching, Non-Teaching, Related-
Teaching) Permanent & Coterminous Appointments
REQUIREMENTS
1.Endorsement of the Schools DepEd Schools Division Office/ DepEd
Division Superintendent (1 Regional Office
Copy)
2.GSIS Application for Retirement
(1 Copy)
3.Letter of Intent to retire approved
by the SDS/RO/Division
Clearance (1 Copy)
4.Updated Service Record (1
Original Copy)
5.Certification of Sick and
Vacation Leave Credits (1
Original Copy)
6.GSIS Clearance (1 Original
Copy)
7.NOSI/NOSA (1 Copy)
8.Employees leave card (1
Original and CTC)
9.Terminal Leave computation (1
Copy)
10. Latest Appointment (1 Original
and CTC)
11. CSC prescribed clearance
template from
School/District/Division/Region
(2 Original Copies
12. Certificate of Last Payment (2
Original Copies)
13. Certificate of no pending
administrative case (SDO) (2
Original Copies)
14. In case of deceased retiree, the
legal heir/beneficiaries must
submit the following (1
Authenticated Copy):
431
● PSA Death Certificate
● PSA Marriage Certificate
● PSA Birth Certificate of
children
● Judicial or Extra Judicial
Settlement of Estate (duly
notarized)
15. Certificate of Last day of
Service
16. Endorsement from the DepEd Regional Office
Regional Office (1 Copy)
1.Submit 1.1. Receive the
required complete None
compete documents
documents
1.2. Review the
submitted None
documents 1 hour ASD/Personnel
1.3. Compute/
Assess the
requirements
None
needed for
terminal leave
benefits
1.4. Prepare
Memo,
certification of
highest salary
received and
None 15 minutes ASD/Personnel
terminal leave
computation
to Finance
Division for
payment
1.5. Forward to
Finance
Division the None 2 minutes ASD/Personnel
necessary
documents
1 hour, 17
TOTAL: None
minutes
432
9. Request for Transfer from Another Region
This process covers the steps on the preparation of indorsement specifically on
the request for transfer of workstation indorsed to Regional Office by the Division
or Regional Offices and other agencies.

Who may avail: Active DepEd Teaching and Non-Teaching personnel
1.Letter Request for transfer (1 From the concern employee
Original Copy)
2.Indorsement of the School Principal
School
(1 Original Copy)
3.Indorsement from the SDS (1 SDO
Original Copy)
4.Indorsement from the RD (1 RO
Original Copy)
PERSON
LE
1.Submit the 1.1. Receive and
complete forward to the
Records Unit
documents Personnel Section None 5 minutes
Staff
for appropriate
action
1.2. Check
Personnel
completeness of
Section -
documents and
Admin
prepare None 5 minutes
Assistant/
indorsement
Authorized
addressed to the
employee
concerned Region
1.3. Forward prepared
indorsement to
the CAO,
None 5 minutes AO V/SAO
Administrative
Service for
signature
1.4. Approve and sign
None 5 minutes ARD/RD
indorsement
2.Receive 2.1. Release
requested document to None 10 minutes ADAS
document/s client
433
10. Stoppage/Deletion of Deductions in the Payroll (Loans and Insurances)
Stoppage/Deletion of Deductions in the Payroll (Loans and Insurances) is requested
by teaching/ non- teaching personnel who was fully paid or approved for GFAL. The
Personnel-in-Charge for PLI will prepare a communication addressed to respective
banks.

Who may avail: DepEd Teaching and Non-Teaching Employees
1. Letter-request for stoppage deletion Client
of loans with valid/ justifiable
reason/s (1 original copy)
2. Photocopy of DepEd ID (3 copies) Client
3. Latest Pay slip (1 Original and 2 Client
photocopies)
4. Filled out deletion form with original Personnel Section
stamp from PLIs (1 Original and 2
photocopies)
5. Certificate of No Obligations from Client
PLIs or Original Copy of Official
Receipt (1 Original and 2
photocopies)
Note: All Documents should be submitted on or before the 22nd of every month to
be reflected in the next month payroll
FEES
CLIENT TO PROCESSI PERSON
AGENCY ACTION
STEPS BE NG TIME RESPONSIBLE
PAID
1. Submit 1.1 Stamp/Receive the
complete documents and ADAS/ Record
None 5 minutes
documents to forward to the Section Staff
Records Personnel Section
1.2 Assess and
evaluate the ADAS/
documents and None 10 minutes Personnel
take appropriate Section Staff
action
1.3 Forward for initial/
signature Note: ADAS/ CAO/
Signatory varies None 10 minutes
RD
depending on the
gravity of request.
1.4 Release the signed
ADAS/ Records
document through None 5 minutes
Section Staff
the Records Section
434
G. Quality Assurance Division
1. Application for Establishment, Merging, Conversion, and Naming/

Renamingof Public Schools and Separation of Public Schools
Official Recognition for Establishment, Merging, Conversion, and Naming/Renaming
of Public Schools and Separation of Public Schools. This is open to Public Schools
applying for Establishment, Merging, Conversion, and Naming/Renaming of Public
Schools and Separation of Public-School Annexes in Basic Education.

Who may avail: Public Schools within the Region
CHECKLIST OF WHERE TO
REQUIREMENTS SECURE
A. Establishment of Public Elementary/Secondary Schools
1.Action slip (1 original copy) DepEd SDO
2.Evaluation slip (1 original DepEd SDO
copy)
3. Application Documents (1 original copy
each document)
a. Indorsement Letter DepEd SDO PTA or Barangay
b. Letter request to open a school CouncilClient
addressed to the SDS
c. Feasibility study, duly
recommended/endorsed by the SDS
indicating thefollowing: (i) Justification
on the need to establish aschool; (ii)
Proposed Organizational Structure;
(iii) School Environment (environmental
scanning/situational analysis); (iv)
Proposed School Development Plan;
and (v) Proposed Budget/Budgetary
Requirements (to cover the proposed
school’s crucial resources)
d. Division Inspection Report signed by DepEd SDO
the SDS
e. Sangguniang Bayan/ Panlungsod Office of the Municipal/City Mayor
Resolution supporting the
establishment of a school,duly
approved by the Municipal/City Mayor,
indicating therein the proposed name of
the school
f. List of prospective enrollees per grade
level,indicating their names, ages, Client
addresses and/or school where they
are currently enroled Client
g. Justification on the need for
establishment of an MG school, if
435
necessary
h. Certification from the SDS that no DepEd SDO- Office of the SDS
private high schoolwithin the
Municipality/ City is participating in the
GASTPE Program of DepEd, or that
GASTPE participating high school has
reached its allocation or number of
available slots or Justification by the
SDS on the need to establish a public
school to cater to the elementary
school graduates/students who cannot
afford to enroll in aprivate high school
i. Map, preferably drawn toscale, Client
showing the distances of the existing
schools within the catchment area of
the proposed school, duly certified by
the Municipal/City Engineer
j. Certification that the proposed school is Office of the Municipal/City
nor within 2-km radius (for rural areas) Engineer
and 1 km radius (for urban areas)from
any existing publicelementary/high
school
k. Justification by the SDS for the waiver DepEd SDO – Office of the SDS
on the 2 or 1km radius requirement, if
necessary
l. Any document such as butnot limited to Client
Deed of Donation, Deed of Sale or
Contract of Usufruct for 50years
executed in favor of DepEd; Original
Certificateof Title (OCT) or Transfer
Certificate of Title (TCT) inthe name of
DepEd, reflecting the size and
boundaries of the school site
m. Justification from SDS in case the DepEd SDO – Office of SDS
required schoolsite cannot be met
n. Clearance/permit stating that the Provincial Mines and
proposed site isnot a high-risk area Geosciences Bureau (MGB) and
Department of Environment and
Natural Resources (DENR) -
Regional Office
o. School site development pla Client
p. School building plan indicating the Client
number and technical specifications of
the classroom to be built
q. School building design duly approved Client
by DepEdEFD- AS
r. School Building permit Office of the Municipal/City
Engineer
s. Bureau of Fire Protection Certificate Bureau of Fire Protection
t. Inspection Report, in case classrooms SGOD – Facilities Section
are already constructed
436
u. Duly Notarized MOA by Client
and between DepEd
represented by SDS, and
LGU, represented by the
Municipal/City Mayor or
Provincial Governor, as the
case may be, where the
LGU shall provide funds
among others, the
following: (i) construction of
the new school building;
(ii) procurement of
educational facilities,
furniture, textbooks and
instructional materials; (iii)
operation and maintenance
for at least five (5) years or
until such time when funds
for the purpose are
incorporated in the national
budget; and
(iv) salaries of teaching
and non-teaching
personnel, preferably at
par with national salary
rates
v. Sangguniang Bayan/ Office of the Sangguniang Bayan/
Panlalawigan/ Panlalawigan/ Panglungsod
Panglungsod’s
Resolution for the
purpose
w. Certification that the DepEd SDO – Office of the SDS
Division Office has
sufficient fund to cover
resulting expenses, if
any
x. List of teaching and non- Client
teaching personnel to be
borrowed from the
existing nearby
school(s), duly identified
by the respective Item
Number per PSIPOP
and name of school, if
any
437
B. Establishment of a Stand-Alone Senior High School (SHS)
1. Action slip (1 original copy) DepEd SDO
2. Evaluation slip (1 original copy) DepEd SDO
3. Application Documents (1 original copy each
document)
a. Indorsement Letter DepEd SDO
b. Letter request from interested parties PTA/Barangay Council/ DepEd
addressed to the SDS or recommendation SDO
from the SDS to open a stand- alone
SHS/ Justification onthe need to
establishment of stand-alone SHS
Client
c. Track(s), Strand(s) to beoffered as well
as their respective number of
prospective enrollees
d. School Environment(environmental Client
scanning/situational analysis)
e. List and types of establishment and Client/ Office of the
industries in the community, as Municipal/City Engineer
attested by the Department of
Trade and Industry, Departmentof
Labor and Employmentor the
Municipal Planning Officer
f. Certification from the SDS that the track (s) Office of the SDS
and strand (s) to be offered are aligned
with the Local Development Plans, as
evident in the list provided by the
Municipal/City Mayor, and are decided
upon by the Regional Director, SDS,
Division Planning Officer, and School Head
concerned
g. Result of the internal assessment or
survey done with the prospective enrollees Client
h. List of tracks and strands to be offered, Client
duly signedby the RD or SDS, Planning
Officer, and School Head
i. Accomplished SHS Site Appraisal Form Client
(Annex E)
j. SHS building plan indicating the number
and technical specification of the Client
classroom to be built
k. SHS building permit Office of the Municipal /City
Engineer
l. Inspection Report, in case classrooms are
already constructed SGOD – Facilities Section
f. MOA executed betweenthe SDS and
the partner entity enumerating the Client
respective roles of both parties
Client
m. Immersion Deployment Plan
438
C. Separation of School Annexes
1. Application Documents (1 original copy each document)
SGOD – Planning Unit
b. Certification of DepEd School ID
DepEd CO/RO
c. Approval on the establishment of school annex Office of the Municipal/City
d. Duly approved Sangguniang Bayan/ Panlungsod Mayor
Resolution supporting the separationof the school annex,
indicating the proposed name of the school
e. Duly recommended/ endorsed request for separation of Client/ Office of the SDS and/or
the school annex concerned stakeholders
f. Feasibility study, indicating the following: (i) Justification Client
on the need to separate a school annex; (ii) Proposed
Organizational Structure; (iii) School Environment
(environmental scanning/situational analysis); (iv)
Proposed School Development Plan;and (v) Proposed
Budget/Budgetary Requirements
g. Duly signed Inventory of crucial resources to be Client & Mother School’s
transferred to the proposed school to be separated Property Custodian
Client
h. Duly notarized MOA regarding the separation of school
annexes, drawn by and between the School Head of the
mother schooland OIC/TIC of the school annex,
indicating among others, the transfer of crucial resources
to the proposed regular school, as follows: (i) Teaching
and non-teaching items, pursuant to the existing DepEd-
DBM staffing standards for school; (ii) Funds for
Personnel Services based on the actual salaries of the
school personnel (both teaching and non- teaching) to
be transferred; (iii) Funds for Maintenance and Other
Operating Expenses (MOOE); (iv) Facilities, furniture,
equipment, and textbooks in all subject areas; and (v)
Other funding requirements until such time that the
school’s funding requirement is integrated in the General
Appropriations Act (GAA)
i. Justification in case the required MOA (item “h”) cannot School Head/OSDS
be met
j. Latest and updated PSIPOP including proposal for the Client
items for Principal I and additional teachers and support
personnel
k. List of enrollees by gradelevel, duly signed by the School School Head/ OIC and OSDS
Head/OIC and attested by the SDS
l. Justification in case list of enrollees (item “k”) by grade
level cannot be met Office of the SDS
m. Any document such as butnot limited to Deed of
Donation, Deed of Sale or Contract of Usufruct for Client
50 years executed in favor of DepEd; Original
Certificateof Title (OCT) or Transfer Certificate of
Title (TCT) inthe name of DepEd, reflecting the size
and boundaries of the school site
Office of the SDS
n. Justification in case item“m” cannot be met
2. Action Slip (1 original copy) DepEd SDO
3. Evaluation Slip (1 original copy) DepEd SDO
439
D. Merging of Elementary/ Secondary Schools
1. Application documents (1 original copy each)
b. DepEd School IDs of the schools to be merged SGOD – Planning Unit
c. Map, preferably drawn to scale, showing the Client/Office of the
distances of the existing schools within the Municipal/City
catchment area of the proposed new school, duly Engineer/SDO
certified by the Municipal/City Engineer and
validated by the SDO
d. Letter request addressed to the SDS on the Client
proposed merging of schools
e. Feasibility Study on the proposed merging of Client & Office of the SDS
schools, duly endorsed by the SDS
f. Proposed Schools’ Implementation Plan, as Client
merged, covering five (5) years to include among
others, the following: (i) Current and projected
enrollment for 5 school years, by grade level; (ii)
Proposed budgetary requirements for its
Personnel Services, MOOE,and Capital Outlay;
(iii) Strategic Plan regarding thecurriculum and
instructional supervision of the proposedschool;
(iv) School Site Development Plan of the schools
to be merged, including proposed school building,
as needed
g. Updated Status Report of the schools to be Client
merged with regard to their existingcrucial
resources Property Custodians of both
h. Inventory of learning resources of both schools to schools to be merged
be merged
i. Inventory of PSIPOP of both schools to be Client
merged
j. Duly notarized MOA on merging schools, drawn Client
up by and between the SDS and School Heads
concerned indicating among others, the crucial
resources for the proposed merged school
k. Duly signed Designation of Order for the OIC/TIC Office of the SDS
of the merged schools
l. Duly approved Sangguniang Bayan/ Panlungsod Office of the Municipal/City
Resolution supporting the merging of schools Mayor
m. Certification from the LGU signed by the Office of the Municipal/City
Municipal/City Mayor, as the case maybe, where Mayor
the LGU shall continue to provide funds for the
operation and maintenance of the merged school
n. Any document such as but not limited to Deed of Client
Donation, Deed of Sale or Contract of Usufruct
for 50 years executed in favor of DepEd; Original
Certificate of Title (OCT) or Transfer Certificate
of Title (TCT) in the name of DepEd, reflecting
the size and boundaries of the school site
2. Action Slip (1 original copy) DepEd SDO
3. Evaluation Slip (1 original copy) DepEd SDO
440
E. Conversion of School
1.Action slip (1 original and 1photocopy) DepEd SDO
2.Evaluation slip (1 original and 1photocopy)
3.a Application Documents for Non-
Implementing Unit High School to
Implementing Unit conversion (1 original copy
each document)
a. DREC Evaluation Report DepEd SD
b. School’s latest and updated PSIPOP Client
c. Approval of school’s agency code by DBM DBM
d. Designation documents duly signed by School Head
the School Head
e. Certificates of Training attended by the Client
designated/appointed financial staff
related to financial management
f. Certification as to the capability of the School Head
school to comply with the submissionof
financial oversight agencies such as COA,
DBM, NEDA, House of Representatives,
etc. Client
g. Copy of the current GAA where the
appropriation forthe school is reflected Client
h. Enhanced Basic Education Information
System (EBEIS) data on enrollment per
grade level for the current school year
i. Letter request addressed tothe SDO School Head
j. Endorsement letter from SDO to the DepEd SDO – Office of the
Regional Office SDS
k. Endorsement letter from the RO to Central DepEd RO – Office of the RD
Office
3.b. Application Documents for Elementary/
Secondary School(s) into an Integrated School (1
original copy each document)
a. Indorsement Letter DepEd SDO – OSDS
b. Evaluation Report for DREC DepEd SDO
c. DepEd School ID(s) Client
d. Letter request for the conversion of Client
school(s) into an IS addressed to SDS
In case of expansion of existing school:

• Feasibility study on the proposed expansion Client
of school, duly recommended/endorsed by
the SDS
• IS Implementation Plan covering five (5) Client
years to include among others, the
following: (i) Current and projected
enrollment for 5 school years, by grade
level; (ii) Proposed budgetary requirements
for Personnel Services, MOOE, and Capital
Outlay; (iii) Operational Plan regarding
curriculum and instructional supervision of
the proposed IS; and (iv) School Site
441
Development Plan to include proposed
schools’ buildings, as needed
• Certification signed by the School Head, School Head
duly attested by the SDS on the excess
classrooms, tables, chairs and other
resources to be used for the expansion of
elementary or secondary school
• Inventory of learning resources prepared by School Property Custodian
the School’s Property Custodian, as
• Updated PSIPOP of other concerned Client
school(s)
• Updated Status Report with regard to Client
school’s existing crucial resources
In case of merging or combination of existing

elementary and secondary schools:
• Feasibility study on the proposed expansion Client
of school, duly recommended/endorsed by
SDS
• IS Implementation Plan covering five (5)
years to include among others, the Client
following: (i) Current and projected
enrollment for 5 school years, by grade
level; (ii) Proposed budgetary requirements
for Personnel Services, MOOE, and Capital
Outlay; (iii) Operational Plan regarding
curriculum and instructional supervision of
the proposed IS; and (iv)School Site
Development Plan to include proposed
schools’ buildings, as needed
• Inventory of learning resources prepared by School Property Custodian
the School’s Property Custodian, as
• Updated PSIPOP of both schools to be
Client
integrated
• Map, preferably drawn to scale, showing the
Client
distances of the existing schools within the
catchment area, duly certified by the
Municipal/City Engineer and validated by
the SDO
• Duly notarized MOA on merging or Client
combination of schools, drawn up by and
between School Heads of both schools
indicating among others, the integration of
crucial resources for proposed IS
442
f. In case of merging or
combination of existing
elementary and secondary
schools:
● Feasibility study on the
proposed expansion of Client
school, duly
recommended/endorsed
by the SDS
● IS Implementation Plan
covering five (5) years to Client
include among others, the
following: (i) Current and
projected enrollment for 5
school years, by grade
level; (ii) Proposed
budgetary requirements
for Personnel Services,
MOOE, and Capital
Outlay; (iii) Operational
Plan regarding curriculum
and instructional
supervision of the
proposed IS; and
(iv)School Site
Development Plan to
include proposed schools’
buildings, as needed
● Inventory of learning School Property Custodian
resources prepared by the
School’s Property
Custodian, as validated by
the SDO
● Updated PSIPOP of both
schools to be integrated
● Map, preferably drawn to Client
scale, showing the
distances of the existing
Client
schools within the
catchment area, duly
certified by the
Municipal/City Engineer
and validated by the SDO
● Duly notarized MOA on
merging or combination of
schools, drawn up by and Client
between the School Heads
443
of both schools indicating
among others, the
integration of crucial
resources for proposed IS
g. Duly approved
Sangguniang
Office of the Municipal/City Mayor
Bayan/Panlungsod
conversion of school(s) into
an IS, indicating therein the
proposed name of the
school
h. Certification from the LGU,
where the LGU shall Office of the Municipal/City Mayor
continue to provide funds
for the operation and
maintenance for at least 5
years or until such time that
such funds are incorporated
in the national budget
i. Designation Order for the Client
proposed School Head
j. Transcript of Records,
Certificates of Relevant SDO – Records Unit
Training, Service Record
and Civil Service eligibility
of the proposed School
Head, duly certified by the
Division Office’s Records
Unit
k. Justification by the SDS, in
case the proposed School
Office of the SDS
Head does not meet the
Qualification Standards for
the School Head item for
secondary school
l. Certification from the SDS
as to the school assignment Office of the SDS
of the other School Head
who will not be selected, in
case both schools to be
merged or combined are
with existing School Heads
3.c. Application Documents for
High School to a Science
School conversion: (1 original
copy each document)
444
b. Evaluation Report of DREC DepEd SDO
c. Certification of National DepEd CO – BEA
Achievement Test (NAT)
Results for the past 3 years
d. Certification from the Client
Organizers of
International/National/Regio
nal Mathematics and
Science Competitions
e. Current School Program, School Head/ Office of the SDS
signed by the School Head
and approved by the SDS
f. Copy of curriculum guide Client
and special science
curriculum
g. Certified true copies of the School Head
Transcript of Records of
School Head
h. Certified true copies of School head
Certificate of Training in
Science/Mathematics
subject attended by the
School Head
i. Certified true copy of the Client
Transcript Records of
Science and Mathematics
teachers
j. Copy of the PRC-LET Client
Ratings of teachers
indicating their field of
specialization/concentration
(I.e. mathematics, physical
science, biological science,
chemistry, general science,
etc.
k. Certified true copies of Client
Certificate of Relevant
Training attended by the
Teachers (e.g. Certification
Program or other related
trainings for non-major math
& science teachers)
l. Updated School Profile Client
m. Attested Certificate on the School Head/Office of the SDS
availability of learning
resources
n. Validated Inventory of
learning resources School Property Custodian
445
o. Duly approved Office of the Municipal/City Mayor
Sangguniang
Bayan/Panlungsod
conversion of school(s) into
an IS, indicating therein the
school
3.d Application Documents for
High School to Technical-
Vocational School conversion:
(1 original copy each document)
a. Indorsement Letter Office of the SDS
b. Evaluation Report from DepEd SDO
DREC
c. Letter of Intent of SH Client
addressed to RD through
SDS
d. Current School Program Client
signed by the School Head
and approved by the SDS
e. Copy of the Technical- Client
Vocational Curriculum
Guide (Competency-Based
Curriculum) and special
technical-vocational
curriculum
f. Approved from the Office of Office of the Undersecretary for Programs and
the Undersecretary for Projects
Programs and Projects on
the technical-vocational
course to be offered by the
school, aligned with TESDA
Training Regulations
g. Certification of the
School Head
technical-vocational course
being offered: (I) is relevant
to the needs of the
community/local industry;
(ii) has available localized
curriculum in partnership
with local industry/ies; and
(iii) is based on
specialization aligned with
TESDA Training
Regulation, for assessment
and employment purposes
446
h. Notarized Feasibility Study, Client
duly recommended by the
SDS, indicating the
following: (i) need to convert
into a Technical-Vocational
School; (ii) Current and
projected enrollment for a
period of five years; (iii)
Demand to open a
Technical- Vocational
course; (iv) Organizational
Structure; (v) School
Development Plan; and (vi)
Proposed
Budget/Budgetary
Requirements
i. Certified true copy of
Transcript of Records of School Head
School Head
j. Certified true copy of
School Head
National Certificate (NC) or
higher certificate for the
technical-vocational course
attained by the School
Head as issued by TESDA
k. Certified true copies of the Client
Transcript of Records of
Technical-Vocational
Teacher
l. Certified true copies of NC
II or higher certificate issued Client
by TESDA of Technical-
Vocational Teachers on
special technical-vocational
skills
m. Copies of PRC-LET Rating Client
of teachers indicating their
field of
specialization/concentration
n. Updated Teacher’s Profile Client
o. Inventory of learning School Property Custodian
resources per specialization
p. Certification that the
relevant resources of the School Head
447
school are adequate, duly
q. Duly approved
Sangguniang
Office of the Municipal/City Mayor
Bayan/Panlungsod
conversion of school,
indicating therein the
school Office of the Municipal/City Mayor
r. Certification from the LGU,
where the LGU shall
continue to provide funds
for the operation and
maintenance for at least 5
years or until such time that
such funds are incorporated
in the national budget
s. Any document such as but
not limited to Deed of Client
Donation, Deed of Sale or
Contract of Usufruct for 50
years executed in favor of
DepEd; Original Certificate
of Title (OCT) or Transfer
Certificate of Title (TCT) in
the name of DepEd,
reflecting the size and
boundaries of the school
site
Office of the SDS
t. Justification in case the
required size of technical-
vocational school site
cannot be met
3.e. Application Documents for
Existing Elementary and Junior
High School into a Stand-Alone
Senior High School: (1 original
copy each document)
a. Indorsement Letter DepEd SDO – Office of the SDS
b. Certification of DepEd SGOD – Planning Unit
School ID prepared by the
Planning Unit
c. Letter request for Client
Implementation of SHS
program addressed to the
SDS
448
d. Certification signed by the Client
SDS stating that no public
SHS is offering the same
track within the catchment
are or Justification signed
by the SDS, in case will
offer the same SHS track
e. Implementation Plan for Client
SHS program covering five
(5) years to including
among others: (i) Current
and projected enrollment for
5 years by grade level; (ii)
Proposed budgetary
requirements for Personnel
Services, Maintenance and
other Operating Expenses,
and Capital Outlay; (iii)
Operational Plan regarding
curriculum and instructional
supervision of the proposed
SHS; and (iv) School Site
Development Plan to
include proposed building,
as needed
f. Certification signed by the School Head
School Head, duly attested
by the SDS on the excess
of classrooms, tables,
chairs and other resources
to be used in the
implementation of SHS
program
g. Inventory of learning School Property Custodian
resources prepared by the
Property Custodian as
h. Updated PSIPOP of the Client
concerned school
i. Map preferably drawn to Client
scale, showing the vacant
lot where the proposed SHS
classrooms/school building
are/will be constructed, duly
certified by the Municipal
City Engineer
j. List of prospective enrollees Client
in SHS per track and
strand, indicating their
names, Learner Reference
449
Number (LRN), where
applicable, age, addresses,
school names, DepEd
School ID Numbers where
they are currently or
previously enrolled or
Justification signed by the
SDS, in case the required
minimum enrollment and/or
number of tracks are not
satisfied
k. List and types of Client/ Office of the Municipal Planning Officer
establishment and
industries in the community,
as attested by the
Department of Trade and
Industry, Department of
Labor and Employment or
the Municipal Planning
Officer
l. Certification from the SDS Office of the SDS
that the track (s) and strand
(s) to be offered are aligned
with the Local Development
Plans, as evident in the list
provided by the
Municipal/City Mayor, and
are decided upon by the
Regional Director, SDS,
Division Planning Officer,
and School Head
concerned
m. Result of the internal Client
assessment or survey done
with the prospective
enrollees
n. List of tracks and strands to Client
be offered, duly signed by
the RD or SDS, Planning
Officer, and School Head
o. MOA executed between the Client
SDS and the partner entity
enumerating the respective
roles of both parties
p. Immersion Deployment Client
Plan
q. Certification duly signed by Client
the SDS on the compliance
to the following conditions:
(i) Learners are not denied
450
access to elementary and
JHS education as the result
of the conversion; (ii) Prior
consultation with both
internal and external
stakeholders are conducted
for the purpose by the SDS
and School Head of the
concerned elementary or
JHS; (iii) Health and safety
of any learner is not
compromised as a result of
the conversion and
subsequent transfer of
elementary and/or JHS
learners, taking into
consideration the distance
to be travelled to and from
the new school site; and (iv)
Affected school personnel
shall not be displaced and
demoted, and shall be
transferred to the nearest
school were the services
are needed
r. Duly approved Office of the Municipal/City Mayor
Sangguniang
Bayan/Panlungsod
conversion of school,
indicating therein the
school
1. SDO 1.1 Stamp receive
submit the and input in
pre-evaluated the Data
application Tracking Records
None 1 hour
documents of System the Officer/ADAS
public application
schools endorsed by
the SDO
1.2 Assign to EPS
None CES
In-charge
1.3 Evaluate
documentary
requirement None 5 days EPS
If 100% compliant
- Recommend to
451
RIT for ocular
inspection
No-Return
documentary
requirements
to SDO
1.4 For 100%
compliant
applications -
Conduct
online (with
internet None 5 days RIT
connectivity)
or on-site
Inspection/
Validation of
facilities
1.5 Prepare
inspection/
validation
report and
recommendati
on based on
the findings of
the on-site
None 4 days RIT
validation
If 100% compliant
- Proceed to
preparation of
endorsement/
permit
No - Notify SDO of
deficiencies
1.6 Submit the
findings to the None 5 minutes EPS
CES
1.7 Review and
check the
findings; Affix
the signature
None 4 hours CES
on the
validation/
inspection
report
1.8 Prepare the
approval None 1 day ADAS
document
1.9 Review and
None 4 hours CES
countersign
452
prepared
document
1.10 Approve
endorsement/
permit for
Establishment,
Merging, ARD
None 1 day
Conversion, RD
and Naming/
Renaming and
Separation of
Public Schools
453
Schools Division Offices
External Services
454
SCHOOLS DIVISION OFFICE – EXTERNAL SERVICES
Office of the Schools Division Superintendent

A. Legal Unit
1. Request for Correction of Entries in School Records

This process covers the rectification of personal information in scholastic records. It is
a remedy for any student whose school records contain error/s which is/are purely
typographical in nature, and which can be corrected by the issuance of a Resolution
directing the correction of such error/s.

Type of Transaction: G2G - Government To Government; G2C-
Government to Citizen
Who may avail: ALL
1. Application indicating the entry/entries
to be corrected ( 1 original copy) Requesting party
2. Certificate of Live Birth issued by

Philippine Statistics Authority (1 original, PSA
1 photocopy)
3. Certified true copy of Form 137 or FS 9
or Diploma whichever is applicable (1 School
original, 1 photocopy)
4. Affidavit of Two Disinterested Persons
Affiants
applicable (1 original, 1 photocopy)
5. Other documents that may be required
by the Attorney III of the Division Office Requesting party
in order to prove the application
6. Authorization Letter or Special Power of
Attorney (if the application is filed by the
Requesting party
person other than the owner of the
record
7. Data Privacy Consent Form Legal Unit
FEES PERSON
PROCESS
ING TIME
PAID BLE
1 Submit all the 1.1 Receives and
required records to DTS Admin
documents and fill and/or logbook 10 Officer IV/
None
out the application then forward to minutes Admin
form for Correction SDS for Staff
of Entries in the (Records)
455
School Records appropriate
with consideration action.
to Data Privacy Act
1.2 Refers the SDS
10minute
documents to None
s
Legal Unit
1.3 Check the
Legal Unit
completeness of
personnel/
all the
Legal
requirements None 1 day Officer
then prepare the
Resolution for
correction
1.4 Forward to SDS 5 minutes Legal
None
for signature Officer
1.5 A signed
Resolution will be
issued by the
SDS to the public
or private school
to change the
SDS/ SDS
entries in the None 1 day
Staff
school records of
the applicant.
Then forward to
Records Section
for releasing of
document.,
1. Receive a copy of 1.1. Release a copy
the Order of the Order to Records/
the applicant and 10 Releasing
None
to the concerned minutes In-
school Charge/Ad
min Staff
2 days
TOTAL None and 35
minutes
456
B. Personnel Unit
1. Acceptance of Employment Application for Initial Evaluation (Teaching

Position)
Any individual with interest in applying for a position in DepEd may submit his/her
credentials and other requirements.
Office or Division: Personnel Unit

Who may avail: Licensed Professional Teacher for Permanent
Positions (Elem, JHS, and SHS; Not Eligible
Teachers for Provisional Positions (SHS only)
1. Applicant Number (application.deped.gov.ph) –
indicated in the DO but applicant can’t easily
Applicant
access the website
2. Letter of Intent for teaching position (1 original)
3. Duly accomplished CSC Form 212 (Revised Form from CSC
2017)-Personal Data Sheet (3 original copies) Website/ SDO
4. Certified true copy of Professional Regulation
Certification from PRC
Commission (PRC) Identification Card (1 original)
5. Certified true copy of ratings obtained in the
PRC
LET/PBET (1 original)
6. Service Record/Certificate of Employment,
performance rating, and school's clearance for
SDO
those with teaching experience (1 original)
7. Certified true copy of Transcript of Record (1
Applicant
Original Copy)
8. Certificate of specialized trainings (1 Photocopy of
Applicant
each)
9. NBI Clearance (1 Original Copy) NBI
10. Certified true copy of the Voter's ID and/or any
proof of residency as deemed acceptable by the Applicant
School Screening Committee (1 original)
11. Omnibus Certification of authenticity and veracity
of documents of all documents submitted, signed Applicant
by the applicant (2 original copies
12. Application thru Division Website (if applicable) SDO
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTION RESPON
BE PAID ING TIME
SIBLE
1. Register to the
Department’s
online system at None 10 minutes Client
application.deped.
gov.ph
457
2. Submit the 2.1. Receive and
complete stamp and
pertinent check
documents to the completeness
school where of the School
vacancy regular submitted None 5 minutes
Head/
and/or natural) documents
exists, and
receive the
receiving copy.
2.2. Evaluate the
documents District
submitted by Screening
None 15 minutes
the applicant/s Committe
for authenticity e
and veracity
2.3. Submit a Soft
and Hard copy
of the result of District
pre- Screening
assessment at None 1 day Committe
the HR Office e
through the
Records
Section
2.4. Receive and
stamp the hard
copy of the
Records
result of Pre-
None 5 minutes Section
assessment as
Staff, SDO
received and
forward to HR
Office
2.5. Receive the
result of the HRMO,
pre- Personnel
assessment None 10 minutes
Section,
and verify if the
applicant SDO
registers online
3. Receive the 3.1. Notify applicant HRMO,
notification from on the initial
Personnel
HRMO evaluation None 10 minutes
Section,
through
posting/ email SDO
1 day, 55
TOTAL: None
minutes
458
2. Acceptance of Employment Application for Initial Evaluation (Non-Teaching
and Teaching-Related Positions both promotion and entry)
following credentials and other requirements.

Who may avail: Any person who has interest to the position
1. Application Letter (1 original) Applicant
2. Duly accomplished CSC Form 212 with the CSC Website Form from
latest 2x2 ID picture (3 original copies) CSC or SDO Website
3. Government Issued ID (1 photocopy) Applicant
4. Certified true copy of CSC eligibility or PRC CSC/PRC
professional ID, whichever is applicable (1
original copy)
5. Certified true copy of Transcript of Records School/s attended
or Certification, Authentication and
Verification of TOR (1 original copy)
6. Performance Ratings for the last 3 semesters(1 Previous/Current
Photocopy of the 3 Performance Ratings for the employer
last 3 rating periods), if any
7. Certificate of relevant Trainings and Seminars Applicant
attended (1 Photocopy each), ifany
Accomplishments (1 copy), if any, pursuantto
DepEd Order 66, s. 2007
9. File of Electronic-copy of requirements Applicant
FEES PROCESSING
PERSON
TOBE TIME
CLIENT STEPS AGENCY ACTION PAID RESPONSIBLE
1. Submit/email 1.1. Stamp Receive, issue None 5 minutes Records

complete receiving copy, and forward Officer/
documents to the documents to HR AAVI
Records/ 1.2. Check completeness None 5 minutes HR Unit staff
SDO email of documents submitted
2. Receive 2.1. Encode application None 5 minutes HR Unit Staff/
acknowledge details HRMO
ment email 2.2. Pre-evaluate
qualifications of the None 5 minutes HRMO
applicant vs. qualification
standards of position
3. Receive 3.1. Inform applicant of None 5 minutes HRMO
Result of result of initial
Evaluation evaluation via email

459
C. Property and Supply
1. Inspection, Acceptance and Distribution of Textbooks, Supplies and

Equipment
This service is the issuance and receiving of the textbooks and equipment that are
needed for Elementary& Non-Autonomous Secondary Schools
Office or Division: Property and Supply Unit

Type of Transaction: G2G - Government To Government
1. Delivery receipts Supplier
2. Inspection and Acceptance report/ Employee/ Property and
Property Transfer Report Supply Unit
3. Requisition and Issuance Slip
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTION SING RESPON
BE PAID
TIME SIBLE
1. Delivers the 1.1. Receives textbooks
textbook and/or equipment None 1 day
and/or from suppliers
equipment 1.2. Checks the quantity
together with of the items
the receipts received through
comparing the DR 1 day
None
of delivered
textbooks and/or
equipment to the
PO and/or Property Property
Transfer Report of and
originating office Supply
1.3. Inspects, verifies, Personnel
and approves the
None 3 hours
receipt of textbooks
and/or equipment
1.4. Prepare
Inventory Custodian
Slip(ICS) and
None 1 day
Requisition and
Issuance Slip(RIS)
for recipient schools
460
1.5. Reviews and
approves the None 1 day
ICS/RIS
1.6. Informs the
Recipient Schools
for the distribution of None 1 day
textbooks and/or
equipment
1.7. Preparation of
distribution list and
None 3 hours
in coordination with
district/schools
2. Receive the 2.1. Distributes the
textbooks textbook and/or
and/or equipment together
None 1 day
equipment by with the copy of
the recipient signed Inventory
schools Custodian Slip
6 days
TOTAL None and 6
hours
Note: Additional steps or increase in TAT is due to the geographical challenge in

districts/schools
461
D. Records Unit

and retirees who have misplaced or lost their documents. The non-CTC document
copy is issued to authorized requesting person if document secured in the Records
Section is not originated/created by the Agency. The said document can be issued if
requested by the owner himself and or authorized person.
Office or Division: Records Unit

REQUIREMENTS
Photocopy)
1. Fill out the 1.1 Provide
requisition client the Administrative
None 5 minutes
slip form requisition Staff (Records)
slip form
2. Submit the 2.1 Receive the
accomplish form, forward
ed to the
requisition records
slip with custodian.
valid ID or (Custodian
authorizatio search the
Administrative
n letter of requested None 5 minutes
Staff (Records)
the documents)
requesting
party and
the original
ID of the
authorized
person
3. Receive the 3.1Prepare, print
requested and give the Administrative
None 20 minutes
document document to Staff (Records)
the client
462
CTC document copy is issued if the document secured in the Records Section is
originated/created by the Department. Issuance of Requested Documents is provided
to teaching, non-teaching personnel and retirees whose documents were misplaced,
lost, burned, or beyond recovery to be used for various purposes such as appointment,
promotion, resignation, retirement, salary upgrading, leave abroad, employment
abroad, loan, transfer, etc.

Transaction: Government to Government (G2G)
Who may avail: All
2. Valid ID (Original ID and 1 Photocopy) Requesting person and/or Authorized
Person
FEES PERSON
PROCESS
CLIENT STEPS AGENCY ACTION TO BE RESPONSIB
ING TIME
PAID LE
1.Fill out 1.1 Provide client the Administrativ
requisition slip requisition slip None 5 minutes e Staff
form form (Records)
2.Submit 2.1 Receive the form,
accomplished forward to the
requisition slip records
with valid ID or custodian;
authorization custodian locates Administrativ
letter with ID of the requested None 5 minutes e Staff
Requesting Party document. (Records)
(photo copy) and
original ID of the
authorized
person
2.2 Prepare, print or
Administrativ
photocopy the
None 20 minutes e Staff
requested
(Records)
document
2.3 Records Officer
Records
review and verify
Officer
the document None 10 minutes
and/or Admin
and certify true
Officer
copy
3.Receive the 3.1. Release the Administrativ
requested document to the None 5 minutes e Staff
document client (Records)
45
TOTAL: None minutes
463
Official and formal processes and acts of checking, reviewing, and certifying to the
genuineness and veracity of available academic school records of a learner duly
performed by the DepEd and the DFA pursuant to existing arrangements by the said
Departments; and shall be issued to the applicant only for the following applicable
purposes required by DFA: (a)Employment abroad; (b)Seaman’s Book /Seafarer’s
Registration Certificate; (c)Migration abroad; (d)Student visa; (e)Tourist visa; (f)Fiancé
visa; (g)Descendant’s visa; (h)Reimbursement of education allowance / tuition feed of
children of Overseas Filipino Workers (OFW); (i)Such other purposes as maybe
required inwriting by the DFA. Service is in accordance with DO no 48, s. 2017
Office or Records Unit

Division:
Transaction:
Who may avail: Graduates/learners from defunct private schools and
ALS/PEPT passers in the Division Level
High School/Elementary Graduates:
1. CAV Form 2 – School Referral Form School Attended
(SRF)
2. Certificate of Enrollment/ Completion/ School attended
Graduation - CAV Form 4 (1 original and 2
photocopies)
copies certified by the School Head)
4. PSA Birth Certificate Copy (1 Original and Client
2 photocopies)
5. List of Graduates certified correct by School attended
authorized official (1 original and 2
photocopies)
6. Latest passport size ID Pictures (2 copies) Client
7. Valid ID
8. Authorization Letter (If the requesting party Requesting Person and/or
is not the record owner) (1 original copy) Authorized Person
9. Valid Special Power of Attorney (SPA) for Requesting Person
the authorized representative (1 original
copy)
Additional Requirement for Undergraduates:

10. Student Permanent Record (Form 137) School Attended
(1 Original and 2 photocopies certified by
the School Head/ Records Custodian/
Registrar)
11. Transmittal (1 Original and 2 photocopies School Attended
certified by the School Head)
Additional Requirements for Graduates from
private schools:
464
12. Special Order (1 Original and 2 School Attended
photocopies certified by the School
Head)
Graduate and undergraduate from public
schools:
1. List of Approved CAV Request – CAV School Attended (for CAV form 6)
Form 6, CAV Form 14, CAV 14 (1 original Division Office (for CAV form 14)
and 2 photocopy)
2. Request Form for ALS & PEPT Result School Attended/ BEA
Rating – CAV Form 10 (1 original and 2
photocopies)
3. Indorsement from School Division – CAV Division Office
Form 13 (1 original and 2 photocopies)
4. Diploma (1 Original and 2 certified true School Attended
5. ALS Accreditation & Equivalency Test Division Office
Result (for ALS) (1 original and 2 certified
true copies)
6. PEPT Test Result Rating (1 original and Division Office/BEA
2 certified true copies)
7. PSA Birth Certificate Copy (1 Original Client
and 2 photocopies)
8. Latest Passport size ID picture (2 copies) Client
9. Documentary Stamp 2 pcs BIR
PROCES PERSON
FEES TO
BE PAID
TIME SIBLE
1. Submits 1.Receives and checks
request and the completely filled
completely fill- out CAV application
Administra
out the CAV form and all 10
None tive Staff
Application supporting documents minutes
(Records)
Form from the of the client. Verify if
Records authenticated by
school principal
1.2 Assigns specific
CAV number and
print 2 copies of CAV Administra
10
certificates; 1 original None tive Staff
minutes
to be send off to the (Records)
applicant and one for
Filing
2. Verify the 2.1 Attach picture, None
accuracy of the documentary stamp (Docume
data encoded to and dry seal then ntary Administra
10
the CAV present it to the client stamp is tive Staff
minutes
certificate then for final verification available (Records)
return to the at BIR
processor offices)
465
2.2 Forward printed
CAV to Records Administra
15
Section then to be None tive Staff
minutes
signed by the Chief (Records)
Admin Officer
2.3 Scan and send the
CAV certificate and
the attached
Academic School
Records address.
Administra
While sending, seal 10
None tive Staff
the CAV certificate minutes
(Records)
in a brown envelope
and paste the DFA
Authentication
section addresses
at the back.
3. Receive the 3.1 Inform client of steps
completed CAV to avoid tampering or
documents forging any of the
documents subject
for the CAV.The DFA
shall honor
documents hand- Administra
10
carried by the None tive Staff
minutes
applicant only when (Records)
the scanned copy of
the same have been
properly received in
advance by the DFA
then release it to the
client
1 hour, 5
TOTAL: None
minutes
Note: The CAV Service is changed to a complex transaction as the document to be

CAVed requires thorough checking, reviewing and assuring that there is a
faithful reproduction of the document to be CAVed as to the genuineness of
the same.
466
4. Receiving and Releasing of Communication and other Documents
The procedure for proper receiving and releasing of communications

Type of Transaction: G2C – Government to Public
G2B – Government to Private
G2G - Government to Government
Who may avail: All
Official Communication Records Unit
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTION SING RESPONSI
BE PAID
TIME BLE
1. Submit official 1.1. Receive and Receiving
communication/ check the personnel
None 5 minutes
to the Records completeness of Records
Receiving Area communication Officer IV
1.2. Forward
communication
Records
and other None 5 minutes
Staff
documents to
SDS
1.3. Read and review
None 4 hours SDS
communication
1.4. Route
communications
None 5 minutes SDS Staff
to the concerned
office/personnel
1.5. Act on the
Concerned
communication
None 2 days office/perso
for ministerial
n
transaction*
1.6. Forward the
acted
communication to
Records Section
2. Client receives 2.1. Release the None 5 minutes Releasing
communication communication personnel/
Records
Officer IV
2 days 4
hours,
TOTAL
25
minutes
*Note: For ministerial transaction - within 3days, complex transaction - within 7 days,
and for Highly Technical transaction - within 20 days
467
5. Receiving of Complaints against Non-Teaching Personnel
Administrative complaints may be filed for any of the grounds specified under DepEd
Order No. 49, series of 2006, “Revised Rules of Procedure of the Department of
Education in Administrative Cases” or Revised Rules on Administrative Cases in the
Civil Service (RRACCS). This refers to the process of receiving formal complaints
against any DepEd Non-Teaching Personnel.

Type of Transaction: Government to Government
(G2G)G2C - Government to Client
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO
SECURE
1. Affidavit/Sworn Statement or Notarized Complaint in accordance
with Section 4 and 5 of D.O. 49, s. 2006.
2. Certificate of Non-Forum Shopping duly notarized.
Note: Pro-forma or template with regard to Complaint/Affidavit
and Certificate of Non-Forum Shopping
3. Supporting/Evidentiary Document/s, if any. Client
*All requirements must be accomplished in two (2) original copies,

one (1) photocopy and one (1) additional copy per additional person-
complained-of.
CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON

TO BE G TIME RESPON
PAID SIBLE
1. Submit the 1.1. Evaluate the None 10 minutes Administra
formal complaint and tive Aide
complaint, with attached VI or
pertinent evidentiary Administra
documents, if document/s, as tive Officer
any, or sealed to its IV
document/s to completeness. (Records)
Records Unit 1.2. Stamp received 3 minutes
(Receiving the documents
Window) and receiving
copy with
transaction
number
1.3. Log the 5 minutes
received
document/s to
the Incoming
Logbook.
468
2. Receive the 2.1. Return client’s None 3 minutes Administra
receiving copy receiving copy tive Aide
for reference VI or
Administra
tive Officer
IV
(Records)
TOTAL None 21 minutes
469
6. Receiving of Complaints against Teaching Personnel (Multi-stage
Processing)
Administrative complaints may be filed for any of the grounds specified under DepEd
Order No. 49, series of 2006, “Revised Rules of Procedure of the Department of
Education in Administrative Cases” or Revised Rules on Administrative Cases in the
Civil Service (RRACCS). This refers to the process of receiving formal complaints
against any DepEd Teaching or Teaching-Related Personnel.

Legal Unit
Office of the Assistant Schools Division Superintendent
Type of Transaction: Government to Government
(G2G)G2C - Government to Client
Government to Business (G2B) Entity
Who may avail: All
Checklist of Requirements Where to Secure
1. Affidavit/Sworn Statement or Notarized
Complaint in accordance with Section 4 and 5
of D.O. 49, s. 2006.
2. Certificate of Non-Forum Shopping duly
notarized.
Note: Pro-forma or template with regard to
Complaint/Affidavit and Certificate of Non-
Forum Shopping Client
3. Supporting/Evidentiary Document/s, if any.
*All requirements must be accomplished in two (2)

original copies, one (1) photocopy and one (1)
additional copy per additional person-complained-
of.
CLIENT AGENCY ACTIONS FEES PROCESS PERSON
STEPS TO BE ING TIME RESPONSIBL
PAID E
1. Submit the 1.1. Evaluate the None 10 minutes Administrative
formal complaint and Aide VI or
complaint, attached Administrative
with evidentiary Officer IV
pertinent document/s, as to (Records Unit)
documents, its completeness.
if any, or 1.2. Stamp received
sealed the documents 3 minutes
document/s and receiving
to Records copy with
Unit transaction
(Receiving number.
Window)
470
1.3. Log the received 5 minutes
document/s to the
Incoming
Logbook.
2. Receive 2.1.Return client’s None 3 minutes Administrative
the receiving copy Aide VI or
receiving Administrative
copy for Officer IV
reference (Records Unit)
2.2.Forward the None 10 minutes Administrative
complaint to OSDS Aide VI or
for routing. Administrative
Officer IV
(Records Unit)
2.3.Log the document, None 10 minutes Administrative
with attached Aide VI or
referral slip, to the Administrative
appropriate Assistant III
logbook (OSDS)
2.4.Evaluate and make 1 day Schools

necessary notation Division
and sign the Superintendent
routing slip. (OSDS)
2.5.Forward to Legal
Unit, for 5 minutes Administrative
appropriate action. Aide VI or
Administrative
Assistant III
(OSDS)
2.6.Evaluate the None 1 day Attorney III/
complaint if the Designated
same is grievable/ Legal Officer
mediatable or not
and prepare
necessary
Communication,
copy furnished the
client
2.7.Forward to OSDS None 1 day Administrative
the initialed Assistant III
communication (Legal) or
Attorney
III/Division
Legal Officer
ASDS
Administrative
Aide VI (ASDS)
471
2.8. Log the document, None 10 minutes Administrative
with attachment/s Aide VI or
to the appropriate Administrative
logbook Assistant III
2.9. Return signed (OSDS)
communication to
Legal Unit, for 5 minutes
organization of
documents
2.10. Arrange the None 20 minutes Administrative
documents to be Assistant III
forwarded to (Legal) or
Records Unit. Attorney
III/Division
2.11. Forward to 5 minutes Legal Officer
Records Unit, for
releasing
2.12. Stamp Release None 10 minutes Administrative
the documents Aide VI or
and arrange for Administrative
servicing/ Officer IV
sending to (Records Unit)
addressee
2.13. Coordinate with

the 30 minutes
Office/Agency
and contact the
client.
3. Receive 3.1. Release the None 5 minutes Administrative
and sign Communication Aide VI or
the Administrative
Communic 3.2. If there is a proof Officer IV
ation, if of service, serve or designated
with proof and secure a Liaison Officer
of service, signed Proof of 10 minutes (Records Unit)
sign the Service.
proof of
service.
TOTAL None 3 days,
2 hours,
11
minutes
472
SAMPLE TEMPLATE FOR COMPLAINT
473
474
475
E. Curriculum Implementation Division
1. Accessing Available Learning Resources from LRMDS Portal

The LRMDS Portal is a repository of digitized quality learning/teaching resources
from the Central Office, Regional, Division, or Cluster/School level and providing
its clientele access to the following:
● Books - (textbooks, story books, etc.) information on quantity and quality and
location of and supplementary materials, and cultural expertise,
● Learning, Teaching, and Professional Development Resources in digitized
format and locates resources in print format and hardcopy,
● Media Gallery – copyright-free illustrations and graphics for teachers and
learners use
● Standards, Specifications and Guidelines for assessing & evaluating,
acquiring & harvesting, modification, development and production of
resources
Office or Division: Curriculum Implementation Division

Transaction:
Who may avail: All
Connection
2. Active LRMDS Portal Account using
a. DepEd Email Address for DepEd LRMDS Portal (lrmds.deped.gov.ph)
Employees
b. Any active Email Address for (for activation of inactive accounts,
Learners, Parents and Non-DepEd seek assistance from CID LR Section
Stakeholders of your Schools Division)
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTION RESPONS
BE PAID ING TIME
IBLE
1.Register to 1.1 Access
LRMDS Portal https://lrmds.de None 1 minute Client
(New Account) ped.gov.ph
1.2 Assist creation
of LR Account
1.3 Log-in to the EPS-
None 5 minutes
LR Portal/ LR/PDO
assist in
technical issue
2.Request for 2.1. Accomplish
Resetting of online form for
None 1 minute Client
Password (Old Resetting of
Account) Password
476
2.2. Receive
request for
None 1 minute
resetting of
password
2.3. Reset
EPS-
password in
None 3 minutes LR/PDO
LRMDS Portal
Dashboard
2.4. Send email
notification for None 2 minutes
new password
3. Access LR thru 3.1. Provide further
https://lrmds.dep assistance, as None 1 minute PDO-LR
ed.gov.ph needed
4. Click the Begin
None 3 minutes Client
Quick Tour
5. Sign-in using
username and None 1 minute Client
password
6. Search for LRs
on the Navigation
Bar a. Resources None 1 minute Client
Menu
b. Filter Menu
7. Select from the 7.1 Provide LR
List of the number code of
5 minutes PDO/
specific LRs the desired None
Librarian
needed resources (upon
request)
8. Click the View
button to check 1 minute
None Client
the details of the
select LRs
9. Click Download
button to save
digital copy of the
select LRs
10. Provide
feedback on
LRs searched
/downloaded by
giving None 1 minute Client
comments on
the Add New
Comment box
(Optional)
11. Sign-out of the
LR Portal
29
TOTAL: None
minutes
477
2. Borrowing of Learning Materials from Libraries
DepEd recognizes the rights of every teacher and learner to access available learning
materials (LMs), thus the Library Circulation Services. All schools/districts/ SDOs with
established libraries offer the library services.

Who may avail: Students and Teaching Related Personnel
1.Request Form / Slip (1 Original Copy) Client
2.Valid ID (1 Scanned/ Photocopy) Client
3. Borrower’s Form Librarian
4. Returning Transaction Form Librarian
FEES PERSON
PROCESSI
NG TIME
PAID BLE
1. Accomplish 1.1. Check
Request Form accomplished
Librarian/
/ Slip (online request form / None 2 minutes
Library Staff
or face to slip and ID
face)
2. Check and 2.1. Prepare and
browse check the Librarian/
None 5 minutes
available LMs availability of LM Library Staff
requested
2.2. Send the (1) list
of available LMs,
(2)Borrower’s Librarian/
None 1 minute
Form, and Library Staff
(3)Returning
Transaction Form
3. Accomplish 3.1. Receive
Borrower’s accomplished
and Returning Borrower’s and Librarian/
None 1 minute
Transaction Returning Library staff
Forms Transaction
Forms
3.2. Check the
Librarian/
completeness of None 3 minutes
Library staff
the Forms
3.3. Inform the
borrower on the
schedule of pick-
Librarian/
up (online) or None 3 minutes
Library staff
release of
resources (walk-
in)
478
4. Receive LM 4.1. Prepare and Librarian/
None 5 minutes
release the LM Library staff
4.2. Sign the
Borrower’s and
Librarian/
Returning None 1 minute
Library staff
Transaction
Forms
21
TOTAL: None
479
3. Alternative Learning System (ALS) Enrollment
ALS provides opportunities for Out-of-School Youth and Adult (OSYA) to develop
basic and functional literacy skills and to access equivalent pathways to complete
basic education.

Who may avail: All
1. Latest 1x1 ID picture (2pcs.) with Client

name tag
2. Photocopy of Birth Certificate or
Baptismal Certificate - 1 copy
3. Valid ID ( Driver’s License, Postal
ID, Voters ID) - 1 photocopy
4. Functional Literacy Test (FLT) CID
5. Assessment for Basic Literacy(ABL) CID
FEES PERSON
PROCESS
ING TIME
PAID E
1. Submit duly 1.1. Receive
accomplished accomplished
enrollment enrollment form Curriculum
form with and all required Implement
None 5 minutes
required documents (face ation
documents to face or online) personnel
(walk-in or
Google link)
1.2. Conduct
assessment
None 3 hours
/screening : ABL
and FLT Instructional
1.3. Identify the entry 30 Managers
None
level attained minutes /ALS Mobile
1.4. Group the Teacher/
learners 30 District ALS
None
according to minutes Coordinator/
literacy level EPS-II for
2. Receive 1.5. Inform schedule ALS
details and of learning
10
information session None
minutes
regarding
learning session
TOTAL None 4 hours,
15
minutes
480
F. School Governance and Operation Division - Planning and Research
Section
1. Request for Basic Education Data (External Stakeholders)

Includes official certifications on enrolment, district data on Master list of schools,
school heads and contact numbers, inventory of teachers and performance indicators.
Data requests from school districts, public and private schools must be officially
communicated through proper channels indicating the purpose of such requests.
Office or Division: Planning and Research

Who may avail: External Stakeholder
1. Letter request address to SDS (1 Client
Original Copy, 1 Photocopy)
PERSON
AGENCY FEES TO PROCESSIN
ACTION BE PAID G TIME
BLE
1. Submit Letter 1.1. Receive and
request acknowledge
address to the letter
Records
SDS, attention request from
Unit
to Planning the client thru None 10 minutes
Personnel/I
Officer walk-in/email
TO
through
division official
email
1.2. Forward
Records
letter of
None 5 minutes Unit/ITO
request to
the SDS
1.3. Read and
review
request letter
in None 4 hours SDS
consideration
of the
DPA/FOI
1.4. Receive the
endorsed
letter request
Chief,
from SDS None 5 minutes
SGOD
and refer it to
Planning
Officer
1.5. Make the Clerk/Planni
None 2 days
necessary ng Officer
481
action
undertaken
to the said
letter request
1.6. Prepare the
transmittal
letter and
attachments
Planning
to be signed None 15 minutes
Officer
by SDS then
forward to
Records
Section
2. Receive the 2.1. Release the
Records
necessary documents to None 2 minutes
Officer
documents the client
2 days, 4
minutes
482
G. School Governance and Operation Division - School Management,
Monitoring and Evaluation Section
1. Issuance of Government Permit, Renewal, Recognition of Private Schools

This service is to process requests for government permit, renewal and recognition
of operations of private schools.
Office or Division: School Management, Monitoring &

Evaluation (SMM&E) Section
Classification: Highly Technical Transaction
Type of Government to Citizen
Transaction: (G2C)Government to Business
(G2B)
Who may avail: Private Schools
Board Resolution: Must be certified by School applicant
the Corporate Secretary (for
new/recognition)
1 copy of notarized comprehensive School applicant
Feasibility Study(for new/recognition)
1 copy of application letter stating the School applicant
nature of Government Permit being
applied for(being renewed), or stating
intent for recognition
1 copy of Articles of Incorporation and SEC
By-Laws duly registered with the Security
and Exchange Commission (SEC). (for
new/recognition)
1 copy of Copy/ies of Transfer Certificate School applicant
of Title of school sites (for
New/Government Recognition)
Documents of ownership of school School applicant
building(s) (for new/recognition)
1 copy of Certificate of Occupancy signed School applicant
by proper authorities (for
new/recognition)
1 copy of Class program of the classes School applicant
offered (for new/recognition)
1 copy of Qualitative Evaluation Provided by the EPS/In-charge of Private
Processing Sheet ( for SHS application) Schools
School Bond (for new/recognition) To be provided by the RO to the client
Latest Enrolment Data (for renewal) Client/from the Division planning Officer
Copy of the Updated Government PTO School applicant
(for renewal)
Ocular Inspection Report (for Provided by the SMM&E (In charge
new/recognition/renewal) of Private Schools
483
Endorsement from the Schools Division Provided by the SMM&E (In charge of
Superintendent (for Private Schools
new/recognition/renewal)
FEES
PERSON
CLIENT STEPS AGENCY ACTION TO BE PROCESSING
RESPONSIBLE
PAID TIME
1. Submit all the 1.1. Receive and None 10 minutes Admin Officer
documentary record the IV/Admin Staff
requirements documents (Records)
(printed or thru DTS/
electronic) for Logbook with
pre-validation assign
purposes thru tracking
Records number, then
Section forward to
SGOD Chiefs
1.2. Receive None 10 minutes SGOD
documents by Chief/SGOD Staff
SGOD Chief
and route to
designated/in-
charge for
Private School
1.3. Process and None 5 days SMM&E (In charge
evaluate the of Private School)/
documentary Alternate focal
requirements
received
1.4. Conduct None 3 days Senior Education
onsite Program
validation to Specialist(SMM&E)
school
applicant. Education Program
Supervisor (CID&
SGOD)
PSDS (CID)
Division Engineer
(if available)
1.5. Conduct post- None 2 hours Senior Education
conference Program
regarding the Specialist(SMM&E)
results of the
inspection Education Program
and prepare Supervisor (CID&
reports. SGOD)/
PSDS (CID)/
484
Division Engineer
(if available)
2. School 2.1. Inform the None 1 hour Senior Education
applicant school Program
acknowledge applicant of Specialist(SMM&E)
the results of the result of
validation and validation and Education Program
inspection inspection Supervisor (CID&
SGOD)
PSDS (CID)
Division Engineer
(if available)
3. Submit the 3.1. Receive the None 1 day Education Program
lacking lacking Specialist II
documents if documents/ (SMM&E)
any or comply prepare the
with the endorsement Senior Education
monitoring to Regional Program Specialist
tool/checklist Office (SMM&E)
of
requirements
3.2. Secure the None 1 day SDS
signature of
the SDS for
indorsement.
3.3. Release and None 1 hour Admin Officer
forward IV/Admin Staff
documents to (Records)
Regional
Office for their
appropriate
action
4. Receive the 4.1. Inform the None 15 minutes Education Program
information school Specialist II
thru applicant that (SMM&E)
email/SMS the
that status of application Senior Education
application has been Program Specialist
has been forwarded to (SMM&E)
forwarded to RO
RO
10 days, 4
TOTAL hours, 35
minutes
485
2. Issuance of Special Orders for Graduation of Private School Learners
The Division Office is authorized to evaluate and process the complete documentary
requirements for Special Order (SO) application of private schools with Provisional
Permits to Operate in School Year or prior to the School Year (SY) for the graduation
of qualified Grade 12 learners.
SGOD - School Management, Monitoring and
Office or Division:
Evaluation
Who may avail: Any private school with graduating students (Grade 12)

1. Application documents (1 original and each School Applicant
document)
• Letter of intent addressed to the Regional
Director thru the Schools Division
Superintendent
• List of Qualified Graduates (per
track/strand/specialization)
• Accomplished Special Order Form
• Original Form 137-A (SHS Student
Permanent Record)
• Form IX (SHS Graduation Form)
• Original Form 137-A (JHS Student
Permanent Record)
• Birth Certificate (PSA)
CLIENT AGENCY FEES TO PROCES PERSON

STEPS ACTION BE PAID SING RESPONSIBLE
TIME
1. Submit the 1.1. Receive, None 10 minutes Admin Officer IV/
complete stamp, and Admin Staff
documentary input in the (Records)
requirements Data Tracking
to the SDO System the
application
from the
school and
forward to
SGOD-
SMM&E
Section
1.2. Forward None 10 minutes Admin Officer IV/
documents to Admin Staff
SGOD Chief (Records)
and routes to
designated/in-
486
charge for SGOD Chief/
Private School SGOD Staff
1.3. Process, None 5 days SMM&E (In
evaluate the charge of Private
documentary School)/
requirements Alternate focal
and prepares
Indorsement
signature of the
SDS for the
indorsement.
1.5. Refer to the None 10 minutes Admin Officer IV/
Records Unit Admin Staff
and release to (Records)
Regional
Office for their
appropriate
action
6 days and
Note: Complete substantial and official documents should be submitted in order to process
the requests. Otherwise, request will be denied due to lack of document, and it cannot be
processed.
487
3. Application for Senior High School (SHS) Additional Track/Strand
The Schools Division Office is authorized to evaluate, process, and validate the
complete documentary requirements of private schools applying for additional SHS
track/strand.
Office or Division: SGOD - School Management, Monitoring and Evaluation

Who may avail: Any private schools

A. Application for DepEd Permit to Operate/Recognition
1. Application documents (1 original and each
document)
• Letter of intent addressed to the Regional School Applicant
Director thru the Superintendent
• Board Resolution
• Feasibility Study
Philosophy and Goals of the course
- Demand for the graduates
- Prospective learners
- Existing schools offering one same
course within the community
• Articles of Incorporation and By- Laws
• Copy(ies) of Transfer Certificate(s) of Title of
the school site
• Location of school in relation to its
environment
• Campus development and landscaping plans
• Document(s) of Ownership of school
building(s)
• Certificate of Occupancy of school building(s)
• Pictures of school building(s), classrooms,
laboratories, libraries, medical and dental
facilities, canteens, etc.
• Proposed budget for the succeeding school
year approved by the Board of
Trustees/Directors
• List of school administrators (president, vice-
president, deans, department heads)
• List of academic-non teaching personnel
(registrar, librarian, guidance counselor,
researcher)
• List of athletic facilities, equipment, supplies
and materials (to be certified by the school
head)
488
• School bond
• Copy of retirement Plan registered with the
Securities and Exchange Commission
• Copy of Latest Financial Statement of the
school certified by an independent CPA
• Proposed Curriculum
• Proposed tuition and other school fees
• List of New Teaching/Academic Staff for the
Course(s) program(s) applied for
• List of laboratory facilities, equipment,
furniture, supplies and materials classified by
subject area, (to be certified by the school
head)
• List of library holdings (to be certified by the
school head)
• Inspection and Application
Fees
B. SHS New Application or Additional Track/Strand

1. Application documents (1 original of each
documents)
• Board Resolution certified by the secretary School Applicant
and approved by the Board of Directors/
Board of Trustees (Purpose, School year of
intended operation, SHS Curriculum for the
track/s and strand/s to be offered)
• Certificate of Recognition of any of the
following: (a) Secondary Education Program –
DepEd; (b) Training Program –TESDA; (c)
Highest Education Program –CHED; (d)
Others: FAAP recognize accrediting agencies,
Asia Pacific Accreditation and Certification
Commission (APACC)
• Proposed Tuition and other fees
• Proposed School Calendar
• Proposed list of academic and non-academic
personnel: (a) Qualifications; (b) Job
Descriptions; (c) Teaching Load; (d) Number
of Working Hours Per Week; (e) Certificate
from Recognized National/
International Agencies (TESDA, ABA, and
Others)
• Curriculum Offering: Academic, Tech-Voc,
Arts and Design, Sports
• Minimum program requirements for the SHS
tracks/strands: (a) Instructional Rooms; (b)
Laboratories: (Computer, Science (for STEM,
489
minimum of 3 laboratories), Workshop Room/
Studios); (c) Athletic Facilities; (d) Learners’
Resource Center or Library; (e) Internet
Facilities; (f) Ancillary Services
• A copy of Memorandum / Memoranda of
Agreement/ Memorandum of Understanding
for partnership arrangements relative to the
SHS Program Implementation. These
arrangements may include: (a) Engagement
of stakeholders in the localization of the
curriculum; (b) Work Immersion; (c)
Apprenticeship; (d) Research; (e) Provision of
equipment and laboratories, workshops, and
other facilities; (f) Organization of career
guidance and youth formation activities; (g)
others
• Additional requirements for Category D: (a)
Articles of Incorporation and By-Laws for
Private Schools only; (b) Documents of
ownership of school sites under the name of
the school, or Deed of Usufruct; (c) Proposed
Annual Budget and Annual Expenditures
FEES PROCES PERSON

CLIENT STEPS AGENCY ACTION TO BE SING RESPONSI
PAID TIME BLE
1. Submit the 1.1. Receive, stamp, and None 10 Admin
complete input in the Data minutes Officer IV/
documentary Tracking System the Admin Staff
requirements application from the (Records)
to the SDO school and forwards
to SGOD-SMM&E
Section
1.2. Forward documents to None 10 Admin
SGOD Chief and route minutes Officer IV/
to designated/in-charge Admin Staff
for Private School (Records)
SGOD
Chief/
SGOD Staff
1.3. Process, evaluate the None 5 days SMM&E (In
documentary charge of
requirements and Private
prepares Indorsement School)/
Alternate
focal
490
1.4. Secure the signature of None 1 day SDS
the SDS for the
indorsement.
1.5. Refers to the Records None 10 Admin
Unit and release to minutes Officer IV/
Regional Office for Admin Staff
their appropriate (Records)
action
6 days
TOTAL: None and 30
minutes
491
4. Application of Summer Permit for Private Schools
The Schools Division Office is authorized to evaluate, process, and issue summer
permit to private school with summer enrollees to address the learning gaps or failed
subjects of learners.
Office or Division: School Management, Monitoring and Evaluation
Who may Avail: Any private school with summer enrollees
document)
• Letter of intent addressed to the School Applicant
• School Calendar for Summer – 35 School Applicant
days
• List of teachers who intent to teach
during summer classes School Applicant
• General class program for summer
• Tuition and other school fees Teachers/School Applicant
• Tentative list of summer enrollees
with learning areas to be taken School Applicant
written opposite each name
• A copy of the approved PTA/PTCA PTA/PTCA
Resolution requesting the conduct of
summer classes and stating the
amount of fees the PTA/PTCA will
contribute for each student.
• Written consent of parents whose
children will attend student summer Parents
classes
• Post summer activities
School Applicant
PERSON
FEES TO PROCESS
BE PAID ING TIME
E
1. Submits the 1.1.Receive, stamp, None 10 minutes Admin Officer
complete and input in the IV/ Admin
documentary Data Tracking Staff
requirements System the (Records)
to the SDO application from
the school and
forwards to
SGOD-SMM&E
Section
1.2.Forward None 10 minutes Admin Officer
documents to IV/ Admin
SGOD Chief and Staff
route to (Records)
492
designated/in-
charge for Private SGOD Chief/
School SGOD Staff
1.3.Process, evaluate None 5 days SMM&E (In
the documentary charge of
prepares School)/
Indorsement Alternate focal
1.4.Secure the None 1 day SDS
signature of the
SDS for the
indorsement.
1.5.Refer to the None 10 minutes Admin Officer
Records Unit IV/ Admin
and release to Staff
Regional Office (Records)
for their
appropriate
action
6 days
TOTAL: None and 30
minutes
493
5. Application for No Increase in Tuition Fee
The Schools Division Office is authorized to evaluate, process, and approve
notification of no increase to private schools operating with permit/recognition.
Who may Avail: Any private school with permit to operate/recognition
document)
stating the intention to comply with
the provision of R.A. 6728 for the
forthcoming school year
• Xerox copy of the latest approved
tuition, miscellaneous & other school School Applicant
fees
• Comparative schedule of tuition,
miscellaneous & other school fees for School Applicant
current school year with that of the
previous year indicating in both peso
and percentage the forms of no
increase. Note: The miscellaneous
and other fees should be itemized.
School Applicant
• Copy of Government Permit to
Operate/Recognition Certificate
FEES PERSON
PROCESS
ING TIME
PAID E
1. Submit the 1.1. Receive, stamp, None 10 minutes Admin Officer
the school and
forwards to
SGOD-SMM&E
Section
1.2. Forward None 10 minutes Admin Officer
SGOD Chief and Staff
routes to (Records)
designated/in-
School SGOD Staff
494
1.3. Process, evaluate None 5 days SMM&E (In
prepares School)/
signature of the
SDS for the
indorsement.
1.5. Refer to the None 10 minutes Admin Officer
Records Unit and IV/ Admin
release to Staff
Regional Office (Records)
for their
appropriate
action
6 days
TOTAL: None and 30
minutes
495
6. Application for Increase in Tuition Fee
The Division Office is authorized to evaluate, process, and endorse the complete
documentary requirements of private schools applying for increase in tuition and
miscellaneous fees. Only private schools with recognition are allowed to apply for
increase in tuition and miscellaneous fees.
Who may Avail: Any private school with recognition
document)
Superintendent stating the intention to comply
with the provision of R.A. 6728 for the
forthcoming school year;
• Xerox copy of the latest approved tuition, School Applicant
miscellaneous & other school fees;
• Comparative schedule of tuition, miscellaneous
& other school fees for current school year with School Applicant
that of the previous year indicating in both peso
and percentage the forms for increase. Note: The
miscellaneous and other fees should be
School Applicant
itemized;
• Percentage of Increase of Tuition/Miscellaneous
School Applicant
& other fees;
• Copy of Government Recognition Certificate; and
School Applicant
• Certificate under Oath (notarized by a duly
licensed notary public) signed by the School
Head that the following requirements of R.A.
6728 have been complied with namely; (a), (b)
and (c): School Applicant/PTA
a. Appropriate consultation has been conducted
with duly organized PTA/PTCA and Faculty Association.
b. Seventy percent (70%) of the amount of tuition
Increase (incremental proceeds) of the previous school
year School Applicant
c. At least twenty percent (20 %) went to the
improvement or modernization of buildings equipment,
libraries and similar facilities. Itemized copy of
improvements with the amount written opposite each School Applicant
item with supporting documents and photocopies of
sample receipts of purchases and others.
496
FEES
PROCESSI PERSON
CLIENT STEPS AGENCY ACTION TO BE
NG TIME RESPONSIBLE
PAID
1. Submits the 1.1. Receives, None 10 minutes Admin Officer
complete stamps, and IV/ Admin Staff
documentary inputs in the (Records)
application
from the
school and
forwards to
SGOD-
SMM&E
Section
1.2. Forwards None 10 minutes Admin Officer
documents to IV/ Admin Staff
and routes to
designated/in- SGOD Chief/
charge for SGOD Staff
Private School
evaluates the charge of
documentary Private School)/
and prepares
Indorsement,
and breakdown
and schedule of
fees for
approval
1.4. Secures the None 1 day SDS
signature of the
SDS for the
indorsement.
1.5. Refers to the None 10 minutes Admin Officer
Records Unit IV/ Admin Staff
Regional
Office for their
appropriate
action
6 days and
TOTAL: None
30 minutes
497
Internal Services
498
SCHOOLS DIVISION OFFICE – INTERNAL SERVICES

A. Budget Unit
1. Processing of ORS
Obligation Request and Status (ORS) is a required document by commission on Audit
for certification of allotment and obligation and for future adjustments of expense
accounts. The Budget Office provides certification of availability of
appropriation/allotment that has been made legally for the purpose. Program
Implementers are being served in this process as they implement their Programs,
Activities and Projects.
Office or Division: Budget Unit

1. ORS (1 Original Copies, 2 Accounting Unit
Photocopy)
2. Disbursement Voucher (1 Original Accounting Unit
Copies, 2 Photocopy)
Purchase Orders (pre-audited)

1. AR/ATC (1 Original Copies, 2 Requesting Unit
Photocopy)
2. Other supporting documents (1 Requesting Unit
Original Copies, 2 Photocopy)
Biddings
1. Notice of Award (1 Original BAC Secretariat
2. Signed Contract (1 Original Requesting Unit
3. Sub-AROs (1 Original Copies, 2 Requesting Unit/Budget
Photocopy)
Photocopy)
Cash Advances for Travels

1. Approved Travel Order (1 Original Requesting Unit
2. Memorandum (1 Original Copies, Requesting Unit
2 Photocopy)
3. Itinerary of Travel (1 Original Requesting Unit
499
4. AR/ATC (1 Original Copies, 2
Photocopy)
Reimbursement of Travels
2 Photocopy)
4. Certificate of Requesting Unit
Appearance/Participation/Attendan
ce (1 Original Copies, 2
Photocopy)
5. Certification of Travel Completed Requesting Unit
(1 Original Copies, 2 Photocopy)
Photocopy)
Cash Advances for school MOOE

1. Purpose of cash advance (1 Requesting Unit
2. Letter request (1 Original Copies, Requesting Unit
2 Photocopy)
3. WFP (1 Original Copies, 2
Photocopy)
PERSON
BLE
1.Forward to 1.1. Receive the
budget documents from
None 2 minutes ADAS
the requesting
party
1.2. Review, analyze
ADAS/Budg
and verify the None 5 minutes
et Officer III
documents
1.3. Verify the
Budget
availability of None 3 minutes
Officer III
allotments
1.4. Record and
posting of entries None 5 minutes ADAS
in BMS
1.5. Generate print-
None 2 minutes ADAS
out of ORS
1.6. Certification by
the Head of the
Budget Unit or Budget
None 5 minutes
his authorized Officer III
representative on
the existence of
500
available
appropriation
(Box B)
1.7. Certification by
the Head of the
Requesting
Office or his
authorized
representative on
the necessity and Requesting
None 5 minutes
legality of Party
charges to the
appropriation/allo
tment under
his/her direct
supervision (Box
A)
1.8. Forward to
Accounting None 3 minutes ADAS I
Division
501
2. Posting/Updating of Disbursement
Updating of status of disbursement requests

Who may avail: Learners
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Reports of Check Issued (RCI) Cashier’s Office
2. Report of Advice to Debit
Account Issued (RADAI)
required reports Receiving
None 3 minutes
reports (RCI personnel
and RADAI)
1.2. Encode/post
Budget
the data on None 5 minutes
officer/ADAS
the BMS
502
B. Cash Unit

Issuance of Cash Advance to Requesting DepEd Office. The Cashier is allowed for
advances especially on cases where payment of cash is necessary. However, the
grant of cash advances to Cashier is still based on the general accounting rules and
regulations
Office or Division: Cash unit

Who may avail: DepEd Employee
1. Authority to Cash Advance ( 1 Original Accounting Unit
Copy)
2. Certification of No Liquidated CA’s Respective office/bureau/service
3. Documentary requirements
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request for 1.1 Issue the Authority 20 minutes
Authority to to Cash Advance
Cash and Certification of
Advance and No Liquidated CA's None Accounting Staff
Certification of
No Liquidated
CA's
2. Forward to 2.1 Sign the None
Head of Office documentary
for Approve, requirements
then prepare needed for Cash
DV and ORS Advance
and attached 15 minutes Head of Office
documentary
requirements
needed for
Cash
Advances
3. Prepare DV 3.1 Forward the None
and ORS and ORS/DV to
attached signatories
documentary
1 day Records
requirements
needed for
Cash
Advances
503
3.2 Receive complete, None
accurate and
approved DV, ORS,
ADA and 10 minutes Cash Personnel
supporting
documents form the
Head of Office
3.3 Prepare Payroll None
Credit System
2 hours Cash Personnel
Validation
(PACSVAL)
3.4 Forward the None
PACSVAL to
Accountant for 20 minutes Accountant
review and
signature
3.5 Prepare Advice of None
Check Issued and 30 minutes Cash Personnel
Cancelled (ACIC)
3.6 Review the ADA None
details against 20 minutes Cashier
ACIC
3.7 Sign the ADA, None
PACSVAL and 10 minutes Cashier
ACIC
3.8 Forward ADA, None
PACSVAL and
ACIC to the Head 5 minutes Cash Personnel
of Office for
signature
PACSVAL and 30 minutes Head of Office
ACIC
3.10 Receive the None Cash Personnel
signed ADA,
10 minutes
PACSVAL and
ACIC
3.11 Submit the ADA, None Cash Personnel
PACSVAL and 1 hour
ACIC to the bank
3.12 Notify the clients
that the Cash
Advances are None 15 minutes Cash Personnel
already credited to
ATM
1 day, 6
TOTAL None
hours
504
C. Information and Communications Technology Unit
1. User Account Management for Centrally Managed Systems

Creation, deletion and renaming of user accounts, and resetting of passwords for the
regular SDO proper and field personnel. This includes, but not limited to unless
specified in different service, the DepEd Google for Education Accounts, DepEd
Partnerships Database System, etc.
Office or Division: ICT Unit

Who may avail: SDO Personnel, School-based Personnel
WHERE TO
CHECKLIST OF REQUIREMENTS SECURE
• ICT Technical Assistance Form • ICT Unit
FEES
CLIENT STEPS TO BE
PAID
1. Submission 1.1. Stamping None 1 minute Records
of “Received” Section
accomplished on the
ICT technical document
assistance
form
1.2. Transmitting None 5 minutes
the stamped
document to
the ICT Unit
1.3. Receive None 1 minute Client
stamped
document
1.4. Evaluate None 10 minutes ICT Unit
the
document
and
interview
the client
1.5. Create/ None 15 minutes ICT Unit
delete/
rename
account or
reset
password of
client
account
1.6. Give the None 5 minutes Client and ICT
credentials Unit
to the client
Total: None 38 minutes
505
2. Checking of 2.1. None None 2 minutes ICT Unit
email sent
the
document
sent. If
blurry or
has
erroneous
entry, return
to sender. If
client has
no
signature,
return to
sender.
delete/
rename
account or
reset
password of
client
account
2.4. Give the None 5 minutes ICT Unit
credentials
to the
sender
Total None 32 minutes
506
2. Troubleshooting of ICT Equipment
Evaluation, Assessment and Troubleshooting of government-procured ICT Equipment
of SDO.

Who may avail: SDO Personnel
WHERE TO
• ICT Technical Assistance Form ICT Unit
FEES PERSON
PROCESS
ING TIME
PAID E
1. Submission of 1.1. Stamping None 1 minute Records
accomplished “Received” on the Section
assistance
form
1.2. Transmitting the None 5 minutes
stamped
document to the
ICT Unit
1.3. Receive stamped None 1 minute Client
document
1.4. Evaluate the None 10 minutes ICT Unit
document and
interview the
client
1.5. Evaluate and None 30 minutes ICT Unit
analyze the ICT to an hour
equipment
1.6. Troubleshoot the None 1 hour Client and ICT
equipment If Unit
troubleshooting is
possible to finish
within the day,
troubleshoot the
equipment If
troubleshooting is
not possible to
finish within the
day, give
recommendation
to the client for
next step
1.7. Give None 15 minutes ICT Unit
recommendation
507
to the client on
what to do
1.8. Return the None 5 minutes ICT Unit
equipment to the
client
TOTAL NONE 2 hours
and 7
minutes
508
3. Uploading of Publications
This describes the procedures in the uploading of publications on the official website
and Workplace group account.
Office or Division: Information and Communications Technology (ICT) Unit

Type of G2G - Government to Government
Transaction:
Who may avail: DepEd Personnel
1. Uploading of Publications ICT Unit
Request Sheet
2. Request Sheet – Certification of
Published Article/s
3. Request Sheet
4. Announcements Records Unit
5. Articles
6. Issuances Bids and Awards Committee
7. Bidding Documents
8. Invitation to Bid
9. Request for Quotation
10. Notice of Award
11. Notice to Proceed
PERSON
LE
1. Accomplish 1.1 Give the
the Request Request Sheet
2 minutes
Sheet and receive the None
document/s
1.2 Receive the
None 2 minutes
document/s
1.3 Verify the
document/s to Administrativ
None 2minutes
be uploaded e Assistant
III / ICTU
1.4 Scan the None
document/s to 5 minutes
PDF format
1.5 Upload the None

document/s on
5 minutes
the website or
Workplace
509
D. Legal Unit
1. Issuance of Certificate of No Pending Case

Certificate of No Pending Administrative Case is one of the requirements when
applying for clearance. This is to ensure that the requesting DepEd personnel has no
pending administrative case filed before any office of the Department before allowing
him/her to travel to foreign countries or to permanently leave his/her office through
resignation or retirement.
Office or Division: Legal Services Unit

Who may avail: Internal Clients
1. Government issued ID
2. Division Clearance Requesting Entity
3. Authorization letter
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
1. Submit all 1.1 Review and check
documentary requirement/s &
requirements verify from the list of 5 minutes
None
formally charged
employees
2. Log at the 2.1 If employee does not
log sheet have a pending
provided if case, issue
issued a certification / sign
certification clearance
Legal Officer /
If employee has a
Legal Assistant
pending None 5 minutes
administrative case,
inform employee that
he/she will be
cleared after case
has been resolved or
sanction has been
completed
3. Receive 3.1 Release action
action document / Sign None 5 minutes
document/s. Division Clearance
510
E. Personnel Unit
1. Application for ERF (Equivalent Record Form)

This service is to validate the classification level of teachers covered by the Teachers’
Pay Preparation Schedule (TPPS). The Personnel Section will assess and validate
the documents submitted to be endorsed to the Regional Office for approval. The
processing of ERF is classified as highly technical since it requires the use of technical
knowledge, specialized skills and/or training in the processing and/or evaluation
thereof.

Transaction:
Who may avail: Deped Licensed Public School Teachers
1. Endorsement Letter signed by School/ Office of requestor
Principal/ Immediate Supervisor (3
Original copies)
2. Endorsement Letter signed by SDS Admin Section
(2 Original Copies)
3. Equivalent Record Form (4 Original) Personnel Unit
4. Latest Approved Appointment (5 Applicant
Photocopy)
5. Original Transcript of Records – Emanating Graduate School
Graduate Studies (1 Original 4
Photocopy)
6. PRC License –( 5 Photocopy) PRC/ Applicant
7. PRC Board Rating/ Certification –( 1 Emanating Graduate School
Original 4 Photocopy)
8. Certification of Units Earned –( 1 Concerned agency
9. Service Record/s Private and Public Applicant
(1 Original 4 Photocopy
10. Certificate of Training/s and Applicant
Seminar/s attended (minimum of 3
days in the last 5 yeras ( 1 Original 4
Photocopy
11. Latest Performance Rating (1 Applicant
PERSON
FEES TO PROCESSI
BE PAID NG TIME
E
1. Submit all 1.1 Receive and check
documentary for the completeness Personnel Unit
None 15 minutes
requirements of the submitted HRMO
ERF requirements
511
1.2 Process ERF
application and
None 30 minutes
attached necessary
documents
1.3 Forward to
authorized
signatories for None 1 hour AOV and SDS
signature on ERF
Form
2.Furnish 2. 2 Indorse the ERF
teacher with application to
the Regional Office
None 5 minutes Personnel Unit
Endorsement
of the ERF to
Regional Office
1 hour, 50
TOTAL None
minutes
512
Leave of absence, for any person other than serious illness of an officer or employee
or any member of his family, must be contingent upon the needs of the service. The
grant vacation leave is discretionary on the part of the agency head or authority
concerned; thus, mere filing of such leave application does not entitle an officer or
employee to go on leave outright.

Vacation Leave
1. CSC Form 6 (3 original copies) Personnel Unit
2. Clearance Form, only if traveling
abroad, or if traveling local for more
than 15 days (4 original copies) Client
3. Letter request, if necessary (1
original copy)
Sick Leave
2. Medical Certificate, if more than 5 Client
days sick leave (1 Copy)
3. Letter request, if necessary (1 Client
original copy)
Paternity Leave
original copy)
Client
• Marriage Contract (1 photocopy)
• Birth Certificate of Child or Medical
Certificate of Wife if Miscarriage (1
photocopy)
Maternity Leave
original copy)
• Special Order Form (3 original Front/ Information desk
copies)
• Medical Certificate (1 Copy)
• Clearance (4 original copies)
Solo Parent Leave
CSC website/ Front/ Information desk
513
1. CSC Form No. 6 (Revised 1995)
Application for Leave (3 original Client
copies)
original copy)
Client
• Birth Certificate of Child (1
photocopy)
• Photocopy of Solo Parent ID (1
photocopy)
Special Privilege Leave
• CS Form 6 (3 original copies) Personnel Unit
FEES PERSON
CLIENT PROCESSIN
STEPS G TIME
PAID LE
1.Submit 1.1. Receive the
complete complete
requirements
within the
None Records
prescribed
Section -
timeline from 10 minutes
Person in
the
charge
concerned
office
1.2. Check the received
document as to None
completeness
1.3. Forward the Records
complete document Section -
None 2 hours
to the Personnel for Person in
appropriate Action charge
1.4. Review the
submitted complete
Personnel
document and None 30 minutes
Unit
provide appropriate
action
1.5. Forward to the
Personnel
Office of the SDS None 20 minutes
Unit
for Approval
1.6. Approve Form 6 Records
and forward to the Section -
None 30 minutes
Personnel Section Person in
charge
1.7. Forward the Records
None 15 minutes
approved Form 6 to Section -
514
the Records Person in
Section for release charge
2.Receive the 2.1 Release the Records
approved approved Form 6 Section -
None 10 minutes
Form 6 Person in
charge
3 hours, 55
TOTAL: None
minutes
515
Retirement refers to the time of life when one chooses to permanently leave the
workforce behind. The compulsory retirement age is 65 while optional is 60 years of
age. It can be applied three months before retirement to ensure that retirement
benefits will be enjoyed by the retiree after his/her retirement.

Who may avail: DepEd employees that reached the retiring age
requirement
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Application for Retirement (1 DepEd Schools Division Office
Copy)
2.Service Record (1 Original
Copy)
3.Clearance for money & property
Accountabilities District &
Division (4 Original Copies)
4.Statement of Assets & Liabilities
(1 Original Copy)
5.Certificate of No Pending
Administrative Case (1 Original
Copy)
6.Certificate of Last Day of Service
(1 Original Copy)
7.Certificate of Last Salary
Received (1 Original Copy)
8.Certification of Leave with or
without pay (1 Original Copy)
9.Ombudsman Clearance (1 Concerned retiree
original copy)
10. GSIS Application for
retirement benefits form (1
original copy)
11.Provident Clearance (1 original
copy)
1.Submit 1.1. Receive
complete complete
requirements documents Human
for from Records Resource Unit -
None 30 minutes
Retirement to Unit checked Person in
Records Unit by District charge
Human
Resource
516
Management
Officer
1.2. Check and
Human
verify the
Resource Unit -
completeness None 30 minutes
Person in
of the
charge
documents
1.3. Inform the
concerned Human
person if the Resource Unit -
None 1 day
requirements Person in
are charge
incomplete
1.4. Authenticate
complete Human
documents for Resource Unit -
None 1 hour
retirement. Person in
Prepare 1st charge
endorsement
1.5. Forward
complete
documents to
Human
SDS office for
Resource Unit -
signature and None 2 days
Person in
ODC for
charge
release in the
Regional
Office
1.6. Indorse the
Human
application for
Resource Unit -
retirement to None 2 days
Person in
the Regional
charge
Office
5 days, 1
TOTAL: None
hour
517
4. Foreign Travel Authority Request on Official Time or Official Business
Processing of required documents for DepEd personnel who are going to travel
outside country for personal and official purposes.

Who may avail: DepEd SDO Employees
1.Letter of Intent (1 original copy) Requesting Party
2.Clearance from School property Requesting party
custodian/school head of
requesting party (3 original copies)
3.Designation of relieving teacher/ Requesting party
employee in their absence (1
original copy)
4.Indorsement letter from school SDO/ DO
head/ agency head (1 original
copy)
5.Certificate of No pending case (1 SDO/ DO
original copy)
6.Travel Authority. Request Form A SDO
(DO No. 43 s. 2014) (1 Original
Copy)
7.Invitation (1 Original /photocopy) Event Organizer
8.Estimated Travel Cost, travel is go Requesting party
(1 Copy)
9.Complete Staff Work (1 Copy) Requesting party
PROCE
CLIENT FEES TO BE PERSON
AGENCY ACTION SSING
STEPS PAID RESPONSIBLE
TIME
1.Submit all 1.1. Receive and
documentar check for the
y completeness
requirement of submitted
Records
s within the documentary None
Section
prescribe requirements
timeline to and accuracy of
Personnel the travel 15
Unit details minutes
If incomplete
submission,
coordinate with Personnel Unit -
concerned None Person in
office/ charge
personnel to
request lacking
518
documents
and/or confirm
any
inconsistencies
If complete and
accurate,
prepare the
necessary
additional
requirements
1.2. Route the travel
documents for Personnel Unit -
signature of None Person in
authorized charge
officials
2.Receives 2.1 Release the
travel signed
1 day
documents endorsement
and documents
Records
to the Records None
Section
unit/ concerned
employee for
submission to
DepEd NCR
1 day,
TOTAL: None 15
minutes
519
5. Issuance of Certificate of Employment
Certificate of employment is issued upon request of the employee which will be used
to verify employment history of a certain employee of a former or current employer.

Who may avail: DepEd Employee/ Former Employee
1. Data sheet request form (1 Front Desk/Information
Copy)
2. Letter request (for those Client
personnel no longer connected
in the Division)
3. Identification Card (1 Original Client
copy)
FEES
CLIENT STEPS TO BE
PAID
1. Submit Data 1.1. Receive and
Sheet forward
Request form submitted
with other complete Front Desk/
None 2 minutes
required documents Information
documents
with attached
pay slip
1.2. Verify the
Human
complete
None 5 minutes Resource Unit
documents
Concern
submitted
1.3. Prepare and
sign Admin Officer
None 5 minutes
Certificate of (Admin Service)
Employment
2. Receive 2.1 Release
Certificate of Certificate of Front Desk/
None 2 minutes
Employment Employment Information
to Client
520
6. Issuance of Service Record
Service record is a collection of either electronic or printed material which provides a
documentary history of a person's employment including their filed leave with and
without pay as well as their annual salary while serving as an employee of an
organization.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Accomplished Personnel/ Records
Transaction/Request Form (2
copies)
2.Previous copy of Service Client
Record from previous
employment (2 copies)
3.Latest payroll slip (1 photocopy) RPSU thru Cashiering Unit
1.Accomplish 1.1. Receive and
Transaction/ review of
None
Request request from
Form client
1.2. Retrieve of 30 minutes – 2
documents None days Personnel Unit
from file depending on Person-in-
1.3. Process the size of the charge
None
request division
2. Receive 2.1. Release
the signed record
None
service
record
30 Minutes to
TOTAL: None 2 days
521
7. Loan Approval and Verification
This service pertains to the approval and verification of Loans from GSIS and Private
Lending Institutions of teaching and non-teaching employees in DepEd non-
implementing units.

Who may avail: DepEd SDO employees
For GSIS Loans
1. Recent Pay slip (one (1) photocopy)
2. Certificate of No Pending Case (one (1) original
copy)
3. Certificate of No Leave of absence without pay for
the next six (6) months (1 original 1 photocopy)
For online transaction: Requesting Entity
4. Submit request at email address of the SDO Legal Unit
Subject: Approval of GSIS Loan School Head
For Private Lending Institutions:

5. Last three (3) months’ pay slip (one (1) original copy)
6. Latest Appointment (one (1) photocopy) DepEd
Email address
FEES PROCES PERSON
PAID TIME BLE
1.Submit all the 1.1 Receive the
necessary complete documents
documents for (walk-in/online) None 5 minutes
loan application
(walk-in/online)
1.2 Check and
Evaluate loan None 20 minutes
application if eligible Personnel
Section-
1.3 Approve /
Authorized
Disapprove loan
employee
application through None 15 minutes
e-confirmation of
GSIS/ email
1.4Notify the client on
the action taken by
None 15 minutes
the Office through e-
mail.
TOTAL: None 55 inutes
522
8. Processing of Appointment (Original, Reemployment, Reappointment,
Promotion and Transfer)
This service involves the preparation of appointment papers of newly-hired, promoted,
reemployed, reappointed or transferred employee

Who may avail: New entrants
SDO employees
1. Acknowledgement of published Items (1 Personnel Unit
photocopy)
2. Publication –CSC Form No. 9 (Revised Personnel Unit
2018) received by CSCFO (1 photocopy)
3. Checklist of Common Requirements (1 Personnel Unit
original)
4. Appointments Processing Checklist (1 Personnel Unit
original)
5. Appointment Form CS Form No. 33-A Personnel Unit
(Revised 2018) (3 original, 1 photocopy)
6. Certificate of Availability of funds (3 Personnel Unit
7. 4. Oath of Office –CS Form No. 32 Personnel Unit
8. 5. Certificate of Assumption to Duty –CS Personnel Unit
Form No. 4 (Series of 2018) (3 original,
1 photocopy)
9. Clearance-CS Form 7 (3 original, 1 Personnel Unit
photocopy) except for original and
reemployment
10. Position Description Form-DBM-CSC Personnel Unit
Form No. 1 (Revised version No. 1 s.
2017) (3 original, 1 photocopy))
11. Approved Rank list (3 photocopy) - Personnel Unit
except for Reappointment as
Provisional, Permanent and transfer
12. Summary Profile and Evaluation Report Personnel Unit
of Candidate (3 photocopy) - except for
Reappointment as Provisional,
Permanent and transfer
13. Duly accomplished CSC Form 212 Appointee
(Revised 2017) –Personal Data Sheet (3
original)
14. Work Experience Sheet (3 original) Appointee
15. Certified true copy of Original Transcript Emanating School
of records (3 photocopy)
523
16. Authenticated copy of PRC Board rating/ PRC or CSC
CSC Eligibility (1 original, 2 photocopy) –
except for Reappointment as Provisional
17. Certified true copy of Professional PRC
Regulation Commission (PRC)
Identification card –if applicable (3
photocopy) –except for Reappointment
as Provisional
18. Latest Approved Appointment (3 Appointee
photocopy) –except for Original and
reemployment
19. Performance Rating (3 photocopy) – Appointee
except for Original and reemployment
20. Medical Certificate –CS Form No. 211 Accredited Health Care Facility
21. Results of Medical Exam and Laboratory Accredited Health Care Facility
test (3 photocopy) -except for promotion,
reappointment and transfer
22. NBI Clearance (3 photocopy) –except for NBI
promotion, reappointment and transfer
23. PSA Birth Certificate (3 photocopy)- PSA
except for promotion, reappointment and
transfer
24. Marriage Certificate –if applicable (3 PSA
photocopy) - except for promotion,
PROCESSIN PERSON
CLIENT FEES TO
AGENCY ACTION G RESPONSI
STEPS BE PAID
TIME BLE
1. Submit all 1.1. Receives and check
documentary for the completeness
requirements of the submitted None 15 minutes
requirements for
appointment
1.2. Prepare Appointment
paper (CS Form No.
33-A), Position
Description Form (CS
Personnel
Form No. 1), Oath of
Unit
Office (CS Form No.
32), Assumption to
Duty (CS Form No. None 30 minutes
4), Certificate of
Availability of funds,
Appointments
Processing checklist,
Checklist of common
requirements,
Publication and
524
Acknowledgement of
published items
1.3. Forward to Immediate
Superior the Position
None 5 minutes
Description Form
(PDF) for signature
1.4. Forward to
Accountant the
Certification of None 5 minutes
for signature
1.5. Forward to authorized
signatories to sign on
the certifications at
None 10 minutes
the back of the
appointment (CS
Form No. 33-A)
1.6. Approve
Appointment- CS
Form No. 33-A,
Certification of
Oath of Office CS None 5 minutes
Forms No. 32, and
attest at the back of
the Personal Data
Sheet- CS Form 2121
and SALN
2. Appointee 2.1 Furnish appointee
receives a with a copy of his/her
copy of the appointment for
signed submission to
appointment CSCFO, ensure that 5 minutes
(CS Form appointee None
No. 33-A acknowledges
receipt of a
photocopy of said
appointment
1 hour and
TOTAL None
15 minutes
525
Processing of Terminal Leave Benefits based on the accumulated leave credits of a
DepEd personnel during his/her service in the agency. This is for those employees
who have availed retirement/ resigned/ separated and should have payment for their
remaining leave balances.

1. Letter request (1 original copy) Concerned Retiree
2. Service Record (1 original copy) Personnel Unit

3. GSIS Retirement Voucher (1 Concerned Retiree
original copy)
4. GSIS Retirement Clearance (1 Concerned Retiree
original copy)
5. Certificate of Last Payment (1 Accounting Unit
original copy)
6. Clearances (Money & Property School and SDO
accountabilities (3 original copy)
7. Latest Notice of Salary Adjustment Personnel Unit
(NOSA)- (1 original copy)
8. Certification of Accumulated Leave
Credits by the Division Personnel
Officer- (1 original copy)
9. Certified Copies of Leave Cards-
(1 original copy)
10. Certification of Leave Credits
Earned- (1 original copy)
11. Fiscal Clearance (1 Original
Copy)
For deceased employee:
1. Death certificate (1 photocopy) Municipal registrar
2. Marriage Certificate (1 photocopy) NSO
3. Survivorship (If applicable) (1 Spouse
photocopy)
4. Special Power of Attorney (1 Attorney
original copy, 2 photocopies)
5. Birth Certificate of Children (if
employee has no living spouse) (1
photocopy)
PROCE
AGENCY ACTION SSING
TIME
526
1.Submit all 1.1. Receive the
documentary complete
Records
within the
10 Section -
prescribed None
minutes Person in
timeline from
charge
the
concerned
office
1.2. Check the
document as to
completeness
1.3. Forward the
complete Records
document to the Section -
None 2 hours
Personnel for Person in
appropriate charge
Action
1.4. Review the
submitted
Personnel
complete
30 Section -
document and None
minutes Person in
provide
charge
appropriate
action
1.5. Forward to the Personnel
Office of the SDS 20 Section -
None
for Approval minutes Person in
charge
1.6. Approve Form 6
SDS/ SDS
and forward to 30
None Office Person-
the Personnel minutes
In-Charge
Section
1.7. Forward the
Personnel
approved Form 6
15 Section -
to the Records None
minutes Person in
Section for
charge
release
approved approved Form 6 10 Section -
None
Form 6 minutes Person in
charge
3 hours,
TOTAL: None 55
minutes
527
10. Request for Correction of Name and Change of Status
This process of correcting clerical or typographical errors in the Certificate of Live Birth
is governed by the provisions of Republic Act(R.A.) No. 10172 and updating or
changing the marital status.

1. BIR Form 1905 (duly received by Employee/ BIR
BIR) and PSA Marriage
Certificate (for Change of
Status). (1 original and 1
photocopy)
2. PSA Birth Certificate (for Employee/ PSA
Correction of Name) (1 original
and 1 photocopy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the 1.1 Receive and
complete check the
None 3 minutes
documents complete
document
1.2 Preparation of
Personnel Unit
updates and
submission of
None 1 day
attachments to
Deped Region
Office
1 day and 3
TOTAL None
minutes
528
F. Property and Supply Unit
1. Requisition and Issuance of Supplies

Requisition and Issue Slip (RIS) is a document required to use for an Employee/
Personnel to request for monthly supplies.

1. Filled Out Requisition and Employee
Issue Slip (RIS) (3 Copies – 1
Original)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit all 1.1 Receive and
the check all the
requirements documents None 5 minutes
to Supply
Office
1.2 Check the
stocks
Property and
1.3 Forwards the
Supply Unit
RIS Form to the
Personnel
Division Supply None 3 minutes
Officer for
Approval
3. Receive the 3.1 Release of
supplies and supplies
the copy of None 3 minutes
approved
RIS Form
529
2. Property and Equipment Clearance Signing
This process is signing of PECF form retirement, resignation, transfer of division,
leave or travel abroad.

1. Property and Equipment Clearance Supply Unit
Form (PECF) – 3 original copies
and 1 photocopy
PROCES
FEES TO PERSON
BE PAID RESPONSIBLE
TIME
form and turn form and checks
over all the if the concerned
properties and employee has
equipment’s (if an
any)
accountability
for property and
equipment
a. If employee has
no accountability, Property and
15
supply officer None Supply Unit
minutes
signs clearance Personnel
part on property
and equipment.
b. If concerned
employee has
accountability,
supply officer will
request employee
to settle all
accountability.
15
TOTAL None
minutes
530
G. Curriculum Implementation Division
1. Program Work Flow of Submission of Contextualized Learning Resources

Submission of Teaching and Non-Teaching DepEd Personnel, LGUs and
Stakeholders of Contextualized LRS. The CID-LRMS implements the Quality
Assurance Process mandated by the Department of Education - Bureau of Education
and Learning Resources (BLR) in the Design and Development, Production and
Distribution of Contextualized Learning Resources (LRs).

Who may avail: Teaching and Non-Teaching Personnel, LGUs,
Stakeholders
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Curriculum Guide (1 Original LR Portal
Copy and 1 Photocopy)
2. Contextualized Material Author/ Owner
Submitted (1 Original Copy and
Soft Copy)
3. School/District Pre-Evaluation Online Link
4. Indorsement from the Public Office of the PSDS/Office of the CID
Schools District Supervisor or
District QAD (or School Heads
in the absence of PSDS) (1
Original Copy and 1 Photocopy)
5. Accomplished Quality LR Office
Assurance Tool
6. Accomplished Metadata LR Office
Template for Cataloguing
7. Signed Sworn Certification/Anti-
Plagiarism Declaration
1.Prepare and 1.1. Review
submit School's
School's Needs School Head,
Needs Analysis and School LR
Analysis LR Coordinator,
(Least Situational None 2 days Subject Area
Mastered Coordinator,
Competency) Division LR
and LR Supervisor
Situational
Reports
1.2. Prepare School Head,
None 1 day
documents Division LR
531
for capability Supervisor,
building Writer,
Illustrator,
Layout Artist
2.Attend 2.1 Manage and School Head,
capacity facilitate the Division LR
building, write shop Supervisor,
None 5 days
write shop Writer,
Illustrator,
Layout Artist
3.Submit 3.1 Conduct level
contextualize 1 quality
d LR to assurance of
School submitted LR
Learning
None 5 days SLRQAT
Resource
Quality
Assurance
Team
(SLRQAT)
4.Finalize LR
ready for
endorsement Writer, School
None 1 day
to Head
District/Divisi
on
5.Prepare 5.1 Accept
endorsement endorsement
communicati communicati
on to on
None 3 days DLRQAT
District/Divisi
on Quality
Assurance
Team
5.2 SDO does
final review
if final,
recommend
for pilot None 15 days DLRQAT
testing
if not,
recommend
for revision
6. Integrate 6.1 SDO finalizes
recommend the Learning
ation based Resource
Division LR
on pilot and submits None 5 days
Supervisor
testing LRs in hard
result or and softcopy
resubmit to the
532
revised LRs Regional
to SDO Office
(both hard
and soft
copy)
6.2 RO finalizes
the Quality
Assurance of None 5 days Regional LREs
Learning
Resource
7. Prepare 7.1 Upload LR to
endorseme portal for Writer, School
nt for online QA None 1 day Head, Division
uploading to LR Supervisor
LR portal
7.2 Approve,
Regional/
produce and
None 1 day Division LR
utilize to
Supervisor
target users
7.3 RO informs
SDO while
SDO informs
the writer Regional/
through written None 1 day Division LR
communicatio Supervisor
n of the
approved and
uploaded LRs
TOTAL: None 45 days5
5
Contextualization of Learning Resources requires thorough review, analysis, quality assurance and pilot testing prior to
uploading to be used by the Learners.
533
2. Quality Assurance of Supplementary Learning Resource
The Learning Resources Management Section (LRMS) is in-charge of the quality
assurance of teacher-made or locally-developed supplementary learning materials to
ensure the correctness and appropriateness as to content, language and layout.

1. Detailed Lesson Plan
2. School Quality Assurance Team
(SQAT) Certification
3. Supplementary Learning Resources
Employee
(Soft and hard copy)
4. Teacher User’s Guide (For
Manipulative Materials Only)
5. Video of Demonstration Teaching
FEES PERSON
PROCESSIN
G TIME
PAID LE
1. Submit duly 1.1 Check and log-in
Accomplished submitted
requirements teacher made
and the Supplementary
teacher-made Learning None 15 minutes
Supplementary Resources
Learning (SLR) together
Resources with other
(SLR) requirements
2.1 Assess/evaluate
2. Evaluate the
The
process to
Supplementary
ensure the CID
Learning
quality personnel
Resources
standards of None 1 day
the
Supplementary
Learning
Resources
3.1 Prepare the
3. Receive the summary of
Endorsement comments and
None 2 days
Letter from the recommendation
Division Office as regards the
SLR Evaluation
534
4. Submit the 4.1 Draft the
corrected SLR Schedule of the
Final
Presentation None 2 days
and inform the
teacher through
a division letter
5. Present the 5.1 Review and
Final evaluate the
Presentation of Final
None 1 day
SLR Presentation
with evaluation
tool
6. Receive the 6.1 Release the
None 1 day
certificate certificate
7 days and
TOTAL None
15 minutes
535
C. Schools Governance and Operations Division - Planning and Research
Section
1. Request for Basic Education Data (Internal Stakeholder)

Information generated from the Basic Education Information System Modules
including education statistics, sector performance indicators and profile of public
and private schools, learning centers and other education service providers.
Office or Division: Planning Unit

Who may avail: Internal Stakeholder
1. Letter request addressed to SDS (1 Client
original copy)
2. Request Form (1 original copy) Front Desk
PERSON
IBLE
1.Submit Letter 1.1. Receive letter
Request and request from the Records
Filled-up client and None 10 minutes Unit Staff/
form to the forward to the ADA
Records Unit OSDS
1.2. Refer letter
request to Chief, None 5 minutes SDS
SGOD
1.3. Refer letter
5 minutes Chief,
request to None
SGOD
Planning Officer
1.4. Make the
necessary action
Planning
undertaken to the None 2 days
Officer
said letter
request
1.5. Prepare the
transmittal letter Planning
None 15 minutes
to be signed by Officer
SDS
2.Receive the 2.1 Release of the Records
necessary documents to the None 2 minutes Unit Staff/
documents end user ADA
2 days, 4 hours, 32
TOTAL: None
minutes
536
2. Request for Data for EBEIS/LIS/NAT and Performance Indicators
This service is intended for the processing of requests of data for EBEIS, LIS, NAT,
and Performance Indicators.
Office or Division: SGOD – Planning Unit
Who may avail: All

1. Letter request (original) Station assignment (to be secured by the
concerned employee)

1. Submit the 1.1 Receives letter None
necessary request & to be
document forwarded to the
SDS for referral 5 minutes
of proper service
provider
1.2 Approval of letter

request & Planning and
referred to the None 15 minutes Research Unit
Planning Unit
1.3 For Action &

Provide Data
Information
None 30 minutes
needed by
Clients
537
Schools Division Offices
External Services
538
H. Legal Unit
1. Request for Correction of Entries in School Records

This process covers the rectification of personal information in scholastic records. It is a
remedy for any student whose school records contain error/s which is/are purely
typographical in nature, and which can be corrected by the issuance of a Resolution
directing the correction of such error/s.

Who may avail: Current and former learners

1. Application indicating the entry/entriesto
be corrected (1 original copy) Requesting party
2. Certificate of Live Birth issued by Philippine

Statistics Authority (1 original, PSA
1 photocopy)
3. Certified true copy of Form 137 or FS 9or
Diploma whichever is applicable (1 School
4. Affidavit of Two Disinterested Persons
applicable (1 original, 1 photocopy) Affiants
5. Other documents that may be required by
the Attorney III of the Division Office in Requesting party
order to prove the application
6. Authorization Letter or Special Power of
Attorney (if the application is filed by the
Requesting party
person other than the owner of the
record
7. Data Privacy Consent Form Legal Unit
FEES PERSON
PROCESS
ING TIME
PAID BLE
1 Submit all the 1.1 Receives and
required documents records to DTS Admin
and fill out the and/or logbook 10 Officer IV/
applicationform for None
then forward to minutes Admin
Correctionof Entries Staff
in the SDS for
(Records)
539
School Records appropriate
with consideration action.
to Data Privacy Act
1.2 Refers the SDS
10minute
documents to None
s
Legal Unit
1.3 Check the
completeness of Legal Unit
all the personnel/
Legal
requirements None 1 day
Officer
then prepare the
Resolution for
correction
1.4 Forward to SDS 5 minutes Legal
None
for signature Officer
1.5 A signed
Resolution will be
issued by the SDS
to the publicor
private school to
change the entries
SDS/ SDS
in the school None 1 day
Staff
records ofthe
applicant. Then
forward to
Records Section
for releasing of
document.,
1. Receive a copy ofthe 1.1. Release a copy of
Order the Order to the Records/
applicant andto 10 Releasing
None
the concerned minutes In-
school Charge/Ad
min Staff
2 days
TOTAL None and 35
minutes
540
I. Personnel Unit
1. Acceptance of Employment Application for Initial Evaluation (Teaching

Position)
credentials and other requirements.

Who may avail: Licensed Professional Teacher for Permanent
Positions (Elem, JHS, and SHS; Not Eligible
Teachers for Provisional Positions (SHS only)
1. Applicant Number (application.deped.gov.ph) –
indicated in the DO but applicant can’t easilyaccess the
website Applicant
2. Letter of Intent for teaching position (1 original)
3. Duly accomplished CSC Form 212 (Revised 2017)- Form from CSC
Personal Data Sheet (3 original copies) Website/ SDO
4. Certified true copy of Professional Regulation
Commission (PRC) Identification Card (1 original) Certification from PRC
5. Certified true copy of ratings obtained in the
PRC
LET/PBET (1 original)
6. Service Record/Certificate of Employment,
performance rating, and school's clearance for
those with teaching experience (1 original) SDO
7. Certified true copy of Transcript of Record (1
Applicant
Original Copy)
8. Certificate of specialized trainings (1 Photocopy of
Applicant
each)
9. NBI Clearance (1 Original Copy) NBI
10. Certified true copy of the Voter's ID and/or any
proof of residency as deemed acceptable by the Applicant
School Screening Committee (1 original)
11. Omnibus Certification of authenticity and veracityof
documents of all documents submitted, signed Applicant
by the applicant (2 original copies
12. Application thru Division Website (if applicable) SDO
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTION RESPON
BE PAID ING TIME
SIBLE
1. Register to the
Department’s
online system at None 10 minutes Client
application.deped.
gov.ph
541
2. Submit the 2.1. Receive and
complete stamp and
pertinent check
documents to the completeness
school where of the
School
vacancy regular submitted None 5 minutes
Head/
and/or natural) documents
exists, and receive
the receiving copy.
2.2. Evaluate the

documents District
submitted by Screening
None 15 minutes
the applicant/s Committee
for authenticity
and veracity
2.3. Submit a Soft
and Hard copy
of the result of District
pre- Screening
assessment at None 1 day Committee
the HR Office
through the
Records Section
2.4. Receive and

stamp the hard
copy of the
result of Pre- Records
assessment as None 5 minutes Section
received and Staff, SDO
forward to HR
Office
2.5. Receive the
result of the HRMO,
pre- assessment Personnel
and verify if the None 10 minutes
Section,
applicant
registers online SDO
3. Receive the 3.1. Notify applicant HRMO,

notification from on the initial
Personnel
HRMO evaluation None 10 minutes
through posting/ Section,
email SDO
1 day, 55
TOTAL: None
minutes
542
2. Acceptance of Employment Application for Initial Evaluation (Non-Teaching
and Teaching-Related Positions both promotion and entry)
following credentials and other requirements.

Who may avail: Any person who has interest to the position
1. Application Letter (1 original) Applicant
2. Duly accomplished CSC Form 212 with the CSC Website
latest 2x2 ID picture (3 original copies) Form from CSC or SDO
Website
3. Government Issued ID (1 photocopy) Applicant
4. Certified true copy of CSC eligibility or PRC CSC/PRC
professional ID, whichever is applicable (1
original copy)
5. Certified true copy of Transcript of Records School/s attended
or Certification, Authentication and
Verification of TOR (1 original copy)
6. Performance Ratings for the last 3 semesters(1 Previous/Current employer
Photocopy of the 3 Performance Ratings for the
last 3 rating periods), if any
7. Certificate of relevant Trainings and Applicant
Seminars attended (1 Photocopy each), ifany

Accomplishments (1 copy), if any, pursuantto
DepEd Order 66, s. 2007
9. File of Electronic-copy of Applicant
requirements/documents
PERSON
FEES TO PROCESSING
CLIENT STEPS AGENCY ACTION RESPONSIB
BE PAID TIME
LE
1. Submit/email 1.1. Stamp
the complete Receive, issuea
pertinent receiving copy,
Records
documents to and forward
None 5 minutes Officer/ AA
the Records the pertinent
VI
Unit/SDO documents to
email add the HR Unit
1.2. Check
completeness
None 5 minutes HR Unit staff
of documents
submitted
543
2. Receive 2.1. Encode
application application
receipt/email details HR Unit
acknowledge None 5 minutes
Staff/ HRMO
ment of
application
2.2. Pre-evaluate
the
qualifications
of the
Applicant vis- None 5 minutes HRMO
à-vis the
qualification
standards of
the position
3. Applicant 3.1. Inform the
received the applicant of
Result of the result of
None 5 minutes HRMO
Initial initial
Evaluation evaluation
through email
TOTAL: None
544
J. Property and Supply
1. Inspection, Acceptance and Distribution of Textbooks, Supplies and

Equipment
This service is the issuance and receiving of the textbooks and equipment that areneeded
for Elementary& Non-Autonomous Secondary Schools

1. Delivery receipts Supplier
4. Inspection and Acceptance report/ Employee/ Property and
Property Transfer Report Supply Unit
5. Requisition and Issuance Slip
PROCES PERSON
FEES TO
BE PAID
TIME SIBLE
1. Delivers the 1.1. Receives textbooks
textbook and/or equipment
and/or from suppliers
None 1 day
equipment
together with
the receipts
1.2. Checks the quantityof
the items received
through comparing
the DR of delivered
textbooks and/or 1 day Property
None
equipment to the PO and Supply
and/or Property Personnel
Transfer Report of
originating office
1.3. Inspects, verifies, and
approves the
None 3 hours
receipt of textbooks
and/or equipment
1.4. Prepare Inventory
CustodianSlip(ICS)
and Requisition and
Issuance Slip(RIS) for None 1 day
recipient schools
545
1.5. Reviews and
approves the None 1 day
ICS/RIS
1.6. Informs the Recipient
Schools for the
distribution of None 1 day
textbooks and/or
equipment
1.7. Preparation of
distribution list and
in coordination with None 3 hours
district/schools
2. Receive the 2.1. Distributes the
textbooks textbook and/or
and/or equipment together
None 1 day
equipment by with the copy of
the recipient signed Inventory
schools Custodian Slip
6 days
TOTAL None and 6
hours
Note: Additional steps or increase in TAT is due to the geographical challenge in

districts/schools
546
K. Records Unit

Issuance of Requested Documents is provided to teaching, non-teaching personnel and
retirees who have misplaced or lost their documents. The non-CTC document copy is issued
to authorized requesting person if document secured in the Records Section is not
originated/created by the Agency. The said document can be issued if requested by the
owner himself and or authorized person.

REQUIREMENTS
Photocopy)
1. Fill out the 1.1 Provide
requisition client the Administrative
None 5 minutes
slip form requisition Staff (Records)
slip form
accomplish form, forward
ed to the records
requisition custodian.
slip with (Custodian
valid ID or search the
authorizatio requested
Administrative
n letter of documents) None 5 minutes
Staff (Records)
the
requesting
party and
the original
ID of the
authorized
person
3. Receive the 3.1Prepare, print
requested and give the Administrative
None 20 minutes
document document to Staff (Records)
the client
547
CTC document copy is issued if the document secured in the Records Section is
originated/created by the Department. Issuance of Requested Documents is provided to
teaching, non-teaching personnel and retirees whose documents were misplaced, lost,
burned, or beyond recovery to be used for various purposes such as appointment, promotion,
resignation, retirement, salary upgrading, leave abroad, employment abroad, loan, transfer,
etc.

Who may avail: All
2. Valid ID (Original ID and 1 Photocopy) Requesting person and/or Authorized
Person
FEES PERSON
PROCESS
ING TIME
PAID LE
1.Fill out 1.1 Provide client the Administrativ
requisition slip requisition slip None 5 minutes e Staff
form form (Records)
2.Submit 2.1 Receive the form,
accomplished forward to the
requisition slip records custodian;
with valid ID or custodian locates Administrative
authorization the requested Staff (Records)
letter with ID of document. None 5 minutes
Requesting Party
(photo copy) and 2.2 Prepare, print or
original ID of the Administrative
photocopy the
authorized None 20 minutes Staff (Records)
requested
person document
2.3 Records Officer Records Officer
review and verify and/or Admin
the document and None 10 minutes Officer
certify true
copy
3.Receive the 3.1. Release the Administrative
requested document to the None 5 minutes Staff (Records)
document client
45
TOTAL: None
minutes
548
Official and formal processes and acts of checking, reviewing, and certifying to the
genuineness and veracity of available academic school records of a learner duly performed
by the DepEd and the DFA pursuant to existing arrangements by the said Departments; and
shall be issued to the applicant only for the following applicable purposes required by DFA:
(a)Employment abroad; (b)Seaman’s Book /Seafarer’s Registration Certificate; (c)Migration
abroad; (d)Student visa; (e)Tourist visa; (f)Fiancé visa; (g)Descendant’s visa;
(h)Reimbursement of education allowance / tuition feed of children of Overseas Filipino
Workers (OFW); (i)Such other purposes as maybe required inwriting by the DFA. Service is in
accordance with DO no 48, s. 2017
Office or Records Unit

Division:
Transaction:
Who may avail: Graduates/learners from defunct private schools and
ALS/PEPT passers in the Division Level
High School/Elementary Graduates:
10. CAV Form 2 – School Referral Form School Attended
(SRF)
11. Certificate of Enrollment/ Completion/ School attended
Graduation - CAV Form 4 (1 original and 2
photocopies)
13. PSA Birth Certificate Copy (1 Original and2 Client
photocopies)
14. List of Graduates certified correct by School attended
authorized official (1 original and 2
photocopies)
15. Latest passport size ID Pictures (2 copies) Client
16. Valid ID
17. Authorization Letter (If the requesting Requesting Person and/or
partyis not the record owner) (1 original copy) Authorized Person
18. Valid Special Power of Attorney (SPA) forthe Requesting Person
authorized representative (1 original copy)
Additional Requirement for Undergraduates:

12. Student Permanent Record (Form 137) (1 School Attended
Original and 2 photocopies certified bythe
School Head/ Records Custodian/ Registrar)
13. Transmittal (1 Original and 2 photocopies
certified by the School Head) School Attended
Additional Requirements for Graduates from

private schools:
549
12. Special Order (1 Original and 2 School Attended
photocopies certified by the School
Head)
Graduate and undergraduate from public
schools:
10. List of Approved CAV Request – CAV Form School Attended (for CAV form 6)
6, CAV Form 14, CAV 14 (1 originaland 2 Division Office (for CAV form 14)
photocopy)
11. Request Form for ALS & PEPT Result School Attended/ BEA
Rating – CAV Form 10 (1 original and 2
photocopies)
12. Indorsement from School Division – CAV Division Office
Form 13 (1 original and 2 photocopies)
13. Diploma (1 Original and 2 certified true School Attended
14. ALS Accreditation & Equivalency Test Division Office
Result (for ALS) (1 original and 2 certifiedtrue
copies)
15. PEPT Test Result Rating (1 original and2 Division Office/BEA
certified true copies)
16. PSA Birth Certificate Copy (1 Original Client
and 2 photocopies)
17. Latest Passport size ID picture (2 copies) Client
18. Documentary Stamp 2 pcs BIR
PROCES PERSON
FEES TO
BE PAID
TIME SIBLE
1. Submits request 1.Receives and checks the
and completely completely filled out
fill-out the CAV CAV application form
Administra
Application and all supporting 10
None tive Staff
Form from the documentsof the client. minutes
(Records)
Records Verify if authenticated
by
school principal
1.2 Assigns specific CAV
number and print 2
copies of CAV Administra
10
certificates; 1 original None tive Staff
minutes
to be send off to the (Records)
applicant and one for
Filing
2. Verify the accuracy 2.1 Attach picture, None
of the data documentary stamp (Docume
encoded tothe and dry seal then ntary Administra
CAV certificate stamp is 10
present it to the client tive Staff
then return to available minutes
for final verification (Records)
the processor at BIR
offices)
550
2.2 Forward printed CAV
to Records Section Administra
then to be signed by 15
None tive Staff
the ChiefAdmin minutes
(Records)
Officer
2.3 Scan and send the CAV
certificate and the
attached Academic
School Records
address. While
Administra
sending, seal the CAV 10
None tive Staff
certificate in a brown minutes
(Records)
envelopeand paste
the DFA
Authentication
section addressesat
the back.
3. Receive the 3.1 Inform client of steps to
completed CAV avoid tampering or
documents forging any of the
documents subject for
the CAV.The DFAshall
honor documents
hand- carried by the Administra
10
applicant only when None tive Staff
minutes
the scanned copy of (Records)
the same have been
properly received in
advance by the DFA
then release it to the
client
Note: The CAV Service is changed to a complex transaction as the document to beCAVed
requires thorough checking, reviewing and assuring that there is a faithful
reproduction of the document to be CAVed as to the genuineness of the same.
551
4. Receiving and Releasing of Communication and other Documents

Who may avail: All
Official Communication Records Unit
PROCES PERSON
FEES TO
BE PAID
TIME BLE
1. Submit official 1.1. Receive and check Receiving
communication/ the completeness personnel
to the Records ofcommunication None 5 minutes Records
Receiving Area Officer IV
1.2. Forward
communication
Records
and other None 5 minutes
Staff
documents to
SDS
1.3. Read and review
communication None 4 hours SDS
1.4. Route
communications
to the concerned
office/personnel
1.5. Act on the
Concerned
communication
None 2 days office/perso
for ministerial
n
transaction*
1.6. Forward the acted
communication to
Records Section None 5 minutes SDS Staff
2. Client receives 2.1. Release the None 5 minutes Releasing

communication communication personnel/
Records
Officer IV
TOTAL None 2 days 4 hours, 25
minutes
*Note: For ministerial transaction - within 3days, complex transaction - within 7 days,and
for Highly Technical transaction - within 20 days
552
5. Receiving of Complaints against Non-Teaching Personnel
Administrative complaints may be filed for any of the grounds specified under DepEd Order
No. 49, series of 2006, “Revised Rules of Procedure of the Department of Education in
Administrative Cases” or Revised Rules on Administrative Cases in the Civil Service
(RRACCS). This refers to the process of receiving formal complaints against any DepEd Non-
Teaching Personnel.

Government to Client (G2C)
Who may avail: All
CHECKLIST OF REQUIREMENTS WHERE TO
SECURE
4. Affidavit/Sworn Statement or Notarized Complaint in accordancewith
Section 4 and 5 of D.O. 49, s. 2006.
Note: Pro-forma or template with regard to Complaint/Affidavit
and Certificate of Non-Forum Shopping
*All requirements must be accomplished in two (2) original copies, one

(1) photocopy and one (1) additional copy per additional person-
complained-of.
CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON
TO BE G TIME RESPON
PAID SIBLE
1. Submit the 1.4. Evaluate the None 10 minutes Administra
formal complaint and tive Aide VI
complaint, with attached or
pertinent evidentiary Administra
documents, if document/s, as tive Officer
any, or sealed to its IV
document/s to completeness. (Records)
Records Unit 1.5. Stamp received 3 minutes
(Receiving the documents
Window) and receiving
copy with
transaction
number 5 minutes
1.6. Log the
received
document/s to
the Incoming
Logbook.
553
2. Receive the 2.1. Return client’s None 3 minutes Administra
receiving copy receiving copy tive Aide VI
for reference or
Administra
tive Officer
IV
(Records)
554
6. Receiving of Complaints against Teaching Personnel (Multi-stage
Processing)
Administrative complaints may be filed for any of the grounds specified under DepEd Order
No. 49, series of 2006, “Revised Rules of Procedure of the Department of Education in
Administrative Cases” or Revised Rules on Administrative Cases in the Civil Service
(RRACCS). This refers to the process of receiving formal complaints against any DepEd
Teaching or Teaching-Related Personnel.

Legal Unit
Office of the Assistant Schools Division SuperintendentOffice of
the Schools Division Superintendent
Who may avail: All
Checklist of Requirements Where to Secure
4. Affidavit/Sworn Statement or Notarized Complaint
in accordance with Section 4 and 5 of D.O. 49, s.
2006.
Note: Pro-forma or template with regard to
Complaint/Affidavit and Certificate of Non-
Forum Shopping
*All requirements must be accomplished in two (2)

original copies, one (1) photocopy and one (1)
additional copy per additional person-complained-of.
CLIENT AGENCY ACTIONS FEES PROCESS PERSON

STEPS TO BE ING TIME RESPONSIBL
PAID E
1. Submit the 1.3. Evaluate the None 10 minutes Administrative
formal complaint and Aide VI or
complaint, attached Administrative
with evidentiary Officer IV
pertinent document/s, as to (Records Unit)
documents, its completeness.
if any, or 1.4. Stamp received
sealed the documents 3 minutes
document/s and receiving
to Records copy with
Unit transaction
(Receiving number.
Window)
555
1.3. Log the received 5 minutes
document/s to the
Incoming Logbook.
2. Receivethe 2.1.Return client’s None 3 minutes Administrative

receiving receiving copy Aide VI or
copy for Administrative
reference Officer IV
(Records Unit)
2.2.Forward the None 10 minutes Administrative
complaint to OSDS Aide VI or
for routing. Administrative
Officer IV
(Records Unit)
2.3.Log the document, None 10 minutes Administrative
with attached Aide VI or
referral slip, to the Administrative
appropriate logbook Assistant III
(OSDS)
2.4.Evaluate and make 1 day Schools Division

necessary notation Superintendent
and sign the routing (OSDS)
slip.
Administrative
2.5.Forward to Legal
Aide VI or
Unit, for 5 minutes Administrative
appropriate action.
Assistant III
(OSDS)
2.6.Evaluate the None 1 day Attorney III/
complaint if the Designated
same is grievable/ Legal Officer
mediatable or not
and prepare
necessary
Communication,
copy furnished the
client
2.7.Forward to OSDS None 1 day Administrative
the initialed Assistant III
communication (Legal) or
Attorney
III/Division
Legal Officer
ASDS
Administrative
Aide VI (ASDS)
556
2.10. Log the None 10 minutes Administrative
document,with Aide VI or
attachment/s to the Administrative
appropriate Assistant III
logbook (OSDS)
2.11. Return signed
communication to 5 minutes
Legal Unit, for
organization of
documents
2.12. Arrange the None 20 minutes Administrative
documents to be Assistant III
forwarded to (Legal) or
Records Unit. Attorney
III/Division
2.13. Forward to 5 minutes Legal Officer
Records Unit, for
releasing
2.12. Stamp Release None 10 minutes Administrative
the documents Aide VI or
and arrange for Administrative
servicing/ Officer IV
sending to (Records Unit)
addressee
2.13. Coordinate with
the 30 minutes
Office/Agency
and contact the
client.
3. Receive and 3.3. Release the None 5 minutes Administrative
sign the Communication Aide VI or
Communic Administrative
ation, if 3.4. If there is a proof Officer IV
with proof of service, serve or designated
of service, and secure a Liaison Officer
sign the signed Proof of 10 minutes (Records Unit)
proof of Service.
service.
TOTAL None 3 days, 2 hours, 11 minutes
557
SAMPLE TEMPLATE FOR COMPLAINT
558
559
560
L. Curriculum Implementation Division
1. Accessing Available Learning Resources from LRMDS Portal

The LRMDS Portal is a repository of digitized quality learning/teaching resources from
the Central Office, Regional, Division, or Cluster/School level and providing its clientele
access to the following:
● Books - (textbooks, story books, etc.) information on quantity and quality and
location of and supplementary materials, and cultural expertise,
● Learning, Teaching, and Professional Development Resources in digitizedformat
and locates resources in print format and hardcopy,
● Media Gallery – copyright-free illustrations and graphics for teachers and
learners use
● Standards, Specifications and Guidelines for assessing & evaluating,
acquiring & harvesting, modification, development and production of
resources

Transaction:
Who may avail: All
Connection
3. Active LRMDS Portal Account using
a. DepEd Email Address for DepEd LRMDS Portal (lrmds.deped.gov.ph)
Employees
b. Any active Email Address for (for activation of inactive accounts,
Learners, Parents and Non-DepEd seek assistance from CID LR Section
Stakeholders of your Schools Division)
PERSON
FEES TO PROCESS
CLIENT STEPS AGENCY ACTION RESPONS
BE PAID ING TIME
IBLE
1.Register to 1.1 Access
LRMDS Portal https://lrmds.de None 1 minute Client
(New Account) ped.gov.ph
1.4 Assist creation
of LR Account
1.5 Log-in to the LR EPS-
None 5 minutes
Portal/ assist in LR/PDO
technical issue
2.Request for 2.1. Accomplish

Resetting of online form for
Password (Old Resetting of
Account) Password
561
2.2. Receive
request for
None 1 minute
resetting of
password
2.3. Reset
password in EPS-
None 3 minutes LR/PDO
LRMDS Portal
Dashboard
2.4. Send email
notification for None 2 minutes
new password
3. Access LR thru 3.1. Provide further
https://lrmds.dep assistance, as None 1 minute PDO-LR
ed.gov.ph needed
4. Click the Begin
Quick Tour
5. Sign-in using
username and None 1 minute Client
password
6. Search for LRs on
the NavigationBar
a. ResourcesMenu None 1 minute Client
b. Filter Menu
7. Select from the 7.1 Provide LR
List of the number code of
5 minutes PDO/
specific LRs the desired None
Librarian
needed resources (upon
request)
8. Click the View
button to check
the details of the
select LRs
9. Click Download
button to save
digital copy of the
select LRs
10. Provide
feedback on
LRs searched
/downloaded by
giving comments None 1 minute Client
on the Add New
Comment box
(Optional)
11. Sign-out of the
LR Portal
562
2. Borrowing of Learning Materials from Libraries
DepEd recognizes the rights of every teacher and learner to access available learning
materials (LMs), thus the Library Circulation Services. All schools/districts/ SDOs with
established libraries offer the library services.

Who may avail: Students and Teaching Related Personnel
1.Request Form / Slip (1 Original Copy) Client
2.Valid ID (1 Scanned/ Photocopy) Client
3. Borrower’s Form Librarian
4. Returning Transaction Form Librarian
FEES PERSON
PROCESSI
NG TIME
PAID BLE
1. Accomplish 1.1. Check
Request Form accomplished
Librarian/
/ Slip (online request form / None 2 minutes
Library Staff
or face to slip and ID
face)
2. Check and 2.1. Prepare and
browse check the Librarian/
None 5 minutes
available LMs availability of LM Library Staff
requested
2.2. Send the (1) listof
available LMs,
(2)Borrower’s Librarian/
None 1 minute
Form, and Library Staff
(3)Returning
Transaction Form
3. Accomplish 3.1. Receive
Borrower’s and accomplished
Returning Borrower’s and Librarian/
None 1 minute
Transaction Returning Library staff
Forms Transaction
Forms
3.2. Check the
Librarian/
completeness of None 3 minutes
Library staff
the Forms
563
3.3. Inform the
borrower on the
schedule of pick-
up (online) or Librarian/
None 3 minutes
release of Library staff
resources (walk-
in)
4. Receive LM 4.1. Prepare and None 5 minutes Librarian/
release the LM Library staff
4.2. Sign the

Borrower’s and
Returning Librarian/
None 1 minute
Transaction Forms Library staff
TOTAL:` None 21 minutes
564
3. Alternative Learning System (ALS) Enrollment
ALS provides opportunities for Out-of-School Youth and Adult (OSYA) to develop basic and
functional literacy skills and to access equivalent pathways to complete basic education.

Who may avail: All
1. Latest 1x1 ID picture (2pcs.) with Client

name tag
2. Photocopy of Birth Certificate or
Baptismal Certificate - 1 copy
3. Valid ID ( Driver’s License, PostalID,
Voters ID) - 1 photocopy
4. Functional Literacy Test (FLT) CID
5. Assessment for Basic Literacy(ABL) CID
FEES PERSON
PROCESS
ING TIME
PAID E
1. Submit duly 1.1. Receive
enrollment enrollment form Curriculum
form with and all required Implement
None 5 minutes
required documents (face ation
documents to face or online) personnel
(walk-in or
Google link)
1.2. Conduct
assessment
None 3 hours
/screening : ABL
and FLT Instructional
1.3. Identify the entry 30 Managers
None
level attained minutes /ALS Mobile
1.4. Group the Teacher/
learners 30 District ALS
None
according to minutes Coordinator/
literacy level EPS-II for ALS
2. Receive 1.5. Inform scheduleof
details and learning session
10
information None
minutes
regarding
learning session
TOTAL None 4 hours, 15 minutes
565
M. School Governance and Operation Division - Planning and Research
Section
1. Request for Basic Education Data (External Stakeholders)

Includes official certifications on enrolment, district data on Master list of schools, school
heads and contact numbers, inventory of teachers and performance indicators. Data requests
from school districts, public and private schools must be officially communicated through
proper channels indicating the purpose of such requests.
Office or Division: Planning and Research

Who may avail: External Stakeholder
1. Letter request address to SDS (1Original Client
Copy, 1 Photocopy)
PERSON
AGENCY FEES TO PROCESSIN
ACTION BE PAID G TIME
BLE
1. Submit Letter 1.1. Receive and
request acknowledge
address to SDS, the letter
Records
attentionto request from
Unit
Planning the client thru None 10 minutes
Personnel/I
Officer through walk-in/email
TO
division official
1.2. Forward
email Records
letter of
None 5 minutes Unit/ITO
request to
the SDS
1.3. Read and
review
request letter
in None 4 hours SDS
consideration
of the
DPA/FOI
1.4. Receive the
endorsed
letter request
Chief,
from SDS and None 5 minutes
SGOD
refer it to
Planning
Officer
1.5. Make the Clerk/Planni
None 2 days
necessary ng Officer
566
action
undertaken to
the said letter
request
1.6. Prepare the
transmittal
letter and
attachments
Planning
to be signed None 15 minutes
Officer
by SDS then
forward to
Records
Section
2. Receive the 2.1. Release the
Records
necessary documents to None 2 minutes
documents the client Officer
2 days, 4 hours, 37
TOTAL: None minutes
567
N. School Governance and Operation Division - School Management,
Monitoring and Evaluation Section
1. Issuance of Government Permit, Renewal, Recognition of Private Schools

This service is to process requests for government permit, renewal and recognitionof
operations of private schools.
Office or Division: School Management, Monitoring &

Evaluation (SMM&E) Section
Classification: Highly Technical Transaction
Type of Government to Citizen (G2C) Government
Transaction: to Business (G2B)
Who may avail: Private Schools
Board Resolution: Must be certified by School applicant
the Corporate Secretary (for
new/recognition)
1 copy of notarized comprehensive School applicant
Feasibility Study(for new/recognition)
1 copy of application letter stating the School applicant
nature of Government Permit being
applied for(being renewed), or stating
intent for recognition
1 copy of Articles of Incorporation and SEC
By-Laws duly registered with the Securityand
Exchange Commission (SEC). (for
new/recognition)
1 copy of Copy/ies of Transfer Certificateof School applicant
Title of school sites (for New/Government
Recognition)
Documents of ownership of school School applicant
building(s) (for new/recognition)
1 copy of Certificate of Occupancy signedby School applicant
proper authorities (for new/recognition)
1 copy of Class program of the classes School applicant

offered (for new/recognition)
1 copy of Qualitative Evaluation Processing Provided by the EPS/In-charge of Private
Sheet ( for SHS application) Schools
School Bond (for new/recognition) To be provided by the RO to the client
Latest Enrolment Data (for renewal) Client/from the Division planning Officer
Copy of the Updated Government PTO(for School applicant
renewal)
Ocular Inspection Report (for Provided by the SMM&E (In chargeof
new/recognition/renewal) Private Schools
568
Endorsement from the Schools Division Provided by the SMM&E (In charge of
Superintendent (for Private Schools
new/recognition/renewal)
FEES
PERSON
CLIENT STEPS AGENCY ACTION TO BE PROCESSING
RESPONSIBLE
PAID TIME
1. Submit all the 1.1. Receive and None 10 minutes Admin Officer
documentary record the IV/Admin Staff
requirements documents (Records)
(printed or thru DTS/
electronic) for Logbook with
pre-validation assign
purposes thru tracking
Records number, then
Section forward to
SGOD Chiefs
1.2. Receive None 10 minutes SGOD
documents by Chief/SGOD Staff
SGOD Chief and
route to
designated/in-
charge for
Private School
1.3. Process and None 5 days SMM&E (In chargeof
evaluate the Private School)/
documentary Alternate focal
requirements
received
1.4. Conduct None 3 days Senior Education
onsite Program
validation to Specialist(SMM&E)
school
applicant. Education Program
Supervisor (CID&
SGOD)
PSDS (CID)
Division Engineer(if
available)
1.5. Conduct post- None 2 hours Senior Education
conference Program
regarding the Specialist(SMM&E)
results of the
inspection and Education Program
prepare Supervisor (CID&
reports. SGOD)/
PSDS (CID)/
569
available)
2. School 2.1. Inform the None 1 hour Senior Education
applicant school Program
acknowledge applicant of Specialist(SMM&E)
the results of the result of
validation and validation and Education Program
inspection inspection Supervisor (CID&
SGOD)
PSDS (CID)
available)
3. Submit the 3.1. Receive the None 1 day Education Program
lacking lacking Specialist II
documents if documents/ (SMM&E)
any or comply prepare the
with the endorsement Senior Education
monitoring to Regional Program Specialist
tool/checklist Office (SMM&E)
of
requirements
signature of
the SDS for
indorsement.
3.3. Release and None 1 hour Admin Officer
forward IV/Admin Staff
documents to (Records)
Regional Office
for their
appropriate
action
4. Receive the 4.1. Inform the None 15 minutes Education Program
information school Specialist II
thru applicant that (SMM&E)
email/SMS the
that status of application Senior Education
application has been Program Specialist
has been forwarded to (SMM&E)
forwarded to RO
RO
TOTAL None 10 days, 4 hours, 35 minutes
570
2. Issuance of Special Orders for Graduation of Private School Learners
The Division Office is authorized to evaluate and process the complete documentary
requirements for Special Order (SO) application of private schools with Provisional Permits
to Operate in School Year or prior to the School Year (SY) for the graduation of qualified
Grade 12 learners.
SGOD - School Management, Monitoring and
Office or Division:
Evaluation
Who may avail: Any private school with graduating students (Grade 12)

2. Application documents (1 original and each School Applicant
document)
Superintendent
• List of Qualified Graduates (per
track/strand/specialization)
• Accomplished Special Order Form
• Original Form 137-A (SHS Student
Permanent Record)
• Form IX (SHS Graduation Form)
• Original Form 137-A (JHS Student
Permanent Record)
• Birth Certificate (PSA)
CLIENT AGENCY FEES TO PROCES PERSON

STEPS ACTION BE PAID SING RESPONSIBLE
TIME
1. Submit the 1.1. Receive, None 10 minutes Admin Officer IV/
complete stamp, and Admin Staff
documentary input in the (Records)
application
from the
school and
forward to
SGOD-
SMM&E
Section
1.2. Forward None 10 minutes Admin Officer IV/
documents to Admin Staff
and routes to
designated/in-
571
charge for SGOD Chief/
Private School SGOD Staff
evaluate the charge of Private
documentary School)/ Alternate
requirements focal
and prepares
Indorsement
signature of the
SDS for the
indorsement.
1.5. Refer to the None 10 minutes Admin Officer IV/
Records Unit Admin Staff
Regional Office
for their
appropriate
action
6 days and 30 minutes
TOTAL: None
Note: Complete substantial and official documents should be submitted in order to processthe
requests. Otherwise, request will be denied due to lack of document, and it cannot be processed.
572
3. Application for Senior High School (SHS) Additional Track/Strand
The Schools Division Office is authorized to evaluate, process, and validate the complete
documentary requirements of private schools applying for additional SHStrack/strand.
Office or Division: SGOD - School Management, Monitoring and Evaluation

Who may avail: Any private schools

A. Application for DepEd Permit to Operate/Recognition
document)
• Board Resolution
• Feasibility Study
Philosophy and Goals of the course
- Demand for the graduates
- Prospective learners
- Existing schools offering one same
course within the community
• Articles of Incorporation and By- Laws
• Copy(ies) of Transfer Certificate(s) of Title ofthe
school site
• Location of school in relation to its
environment
• Campus development and landscaping plans
• Document(s) of Ownership of school
building(s)
• Certificate of Occupancy of school building(s)
• Pictures of school building(s), classrooms,
laboratories, libraries, medical and dental
facilities, canteens, etc.
• Proposed budget for the succeeding school
year approved by the Board of
Trustees/Directors
• List of school administrators (president, vice-
president, deans, department heads)
• List of academic-non teaching personnel
(registrar, librarian, guidance counselor,
researcher)
• List of athletic facilities, equipment, supplies
and materials (to be certified by the school
head)
573
• School bond
• Copy of retirement Plan registered with the
Securities and Exchange Commission
• Copy of Latest Financial Statement of the
school certified by an independent CPA
• Proposed Curriculum
• Proposed tuition and other school fees
• List of New Teaching/Academic Staff for the
Course(s) program(s) applied for
• List of laboratory facilities, equipment, furniture,
supplies and materials classified bysubject area,
(to be certified by the school head)
• List of library holdings (to be certified by the
school head)
• Inspection and Application
Fees
B. SHS New Application or Additional Track/Strand

2. Application documents (1 original of each
documents)
• Board Resolution certified by the secretary and School Applicant
approved by the Board of Directors/ Board of
Trustees (Purpose, School year ofintended
operation, SHS Curriculum for thetrack/s and
strand/s to be offered)
• Certificate of Recognition of any of the following:
(a) Secondary Education Program –DepEd; (b)
Training Program –TESDA; (c) Highest Education
Program –CHED; (d) Others: FAAP recognize
accrediting agencies,Asia Pacific Accreditation and
Certification Commission (APACC)
• Proposed Tuition and other fees
• Proposed School Calendar
• Proposed list of academic and non-academic
personnel: (a) Qualifications; (b) Job
Descriptions; (c) Teaching Load; (d) Numberof
Working Hours Per Week; (e) Certificate from
Recognized National/
International Agencies (TESDA, ABA, andOthers)
• Curriculum Offering: Academic, Tech-Voc,Arts
and Design, Sports
• Minimum program requirements for the SHS
tracks/strands: (a) Instructional Rooms; (b)
Laboratories: (Computer, Science (for STEM,
574
minimum of 3 laboratories), Workshop Room/
Studios); (c) Athletic Facilities; (d) Learners’
Resource Center or Library; (e) Internet Facilities;
(f) Ancillary Services
• A copy of Memorandum / Memoranda of
Agreement/ Memorandum of Understanding for
partnership arrangements relative to the SHS
Program Implementation. These arrangements
may include: (a) Engagement of stakeholders in
the localization of the curriculum; (b) Work
Immersion; (c) Apprenticeship; (d) Research; (e)
Provision ofequipment and laboratories,
workshops, and other facilities; (f) Organization
of career guidance and youth formation
activities; (g) others
• Additional requirements for Category D: (a)
Articles of Incorporation and By-Laws for Private
Schools only; (b) Documents of ownership of
school sites under the name of the school, or
Deed of Usufruct; (c) ProposedAnnual Budget
and Annual Expenditures
FEES PROCES PERSON

PAID TIME BLE
1. Submit the 1.1. Receive, stamp, and None 10 Admin
complete input in the Data minutes Officer IV/
documentary Tracking System the Admin Staff
requirements application from the (Records)
to the SDO school and forwardsto
SGOD-SMM&E
Section
1.2. Forward documents to None 10 Admin
SGOD Chief and route to minutes Officer IV/
designated/in-chargefor Admin Staff
Private School (Records)
SGOD
Chief/ SGOD
Staff
1.3. Process, evaluate the None 5 days SMM&E (In
Alternate
focal
575
1.4. Secure the signature of None 1 day SDS
the SDS for the
indorsement.
1.5. Refers to the Records None 10 Admin
Unit and release to minutes Officer IV/
Regional Office for their Admin Staff
appropriate action (Records)
6 days and 30
TOTAL: None minutes
576
4. Application of Summer Permit for Private Schools
The Schools Division Office is authorized to evaluate, process, and issue summer permit to
private school with summer enrollees to address the learning gaps or failed subjects of
learners.
Who may Avail: Any private school with summer enrollees
document)
• School Calendar for Summer – 35 School Applicant
days
• List of teachers who intent to teach
during summer classes School Applicant
• General class program for summer
• Tuition and other school fees Teachers/School Applicant
• Tentative list of summer enrollees
with learning areas to be taken School Applicant PTA/PTCA
written opposite each name
• A copy of the approved PTA/PTCA
Resolution requesting the conduct of
summer classes and stating the amount
of fees the PTA/PTCA will contribute for
Parents
each student.
• Written consent of parents whose
children will attend student summer School Applicant
classes
• Post summer activities
PERSON
FEES TO PROCESS
BE PAID ING TIME
E
1. Submits the 1.1.Receive, stamp, None 10 minutes Admin Officer
documentary Data Tracking Staff (Records)
requirements System the
the school and
forwards to
SGOD-SMM&E
Section
577
1.2.Forward None 10 minutes Admin Officer
SGOD Chief and Staff (Records)
route to
charge for Private SGOD Staff
School
1.3.Process, evaluatethe None 5 days SMM&E (In
Alternate focal
1.4.Secure the signature None 1 day SDS
of theSDS for the
indorsement.
1.5.Refer to the Records None 10 minutes Admin OfficerIV/

Unit and release to Admin Staff
Regional Officefor their (Records)
appropriate action
TOTAL: None 6 days and
30
minutes
578
5. Application for No Increase in Tuition Fee
The Schools Division Office is authorized to evaluate, process, and approve notification of
no increase to private schools operating with permit/recognition.
Who may Avail: Any private school with permit to operate/recognition
document)
stating the intention to comply with
the provision of R.A. 6728 for the
forthcoming school year
• Xerox copy of the latest approved
tuition, miscellaneous & other school School Applicant
fees
• Comparative schedule of tuition,
School Applicant
miscellaneous & other school fees for
current school year with that of the
previous year indicating in both peso
and percentage the forms of noincrease.
Note: The miscellaneous and other fees
should be itemized. School Applicant
• Copy of Government Permit to
Operate/Recognition Certificate
FEES PERSON
PROCESS
ING TIME
PAID E
1. Submit the 1.1. Receive, stamp, None 10 minutes Admin Officer
the school and
forwards to
SGOD-SMM&E
Section
1.2. Forward None 10 minutes Admin Officer
SGOD Chief and Staff (Records)
routes to
designated/in-
School SGOD Staff
579
1.3. Process, evaluate None 5 days SMM&E (In
prepares School)/
signature of the
SDS for the
indorsement.
1.5. Refer to the None 10 minutes Admin Officer
Records Unit and IV/ Admin
release to Staff (Records)
Regional Office for
their appropriate
action
6 days
TOTAL: None and 30
minutes
580
6. Application for Increase in Tuition Fee
The Division Office is authorized to evaluate, process, and endorse the complete
documentary requirements of private schools applying for increase in tuition and
miscellaneous fees. Only private schools with recognition are allowed to apply for increase
in tuition and miscellaneous fees.
Who may Avail: Any private school with recognition
document)
Director thru the Schools Division Superintendent
stating the intention to complywith the provision
of R.A. 6728 for the forthcoming school year;
• Xerox copy of the latest approved tuition,
miscellaneous & other school fees; School Applicant
• Comparative schedule of tuition, miscellaneous &
other school fees for current school year with that
School Applicant
of the previous year indicating in both peso and
percentage the forms for increase. Note: The
miscellaneous and other fees should be itemized;
• Percentage of Increase of Tuition/Miscellaneous & School Applicant
other fees;
• Copy of Government Recognition Certificate; and School Applicant
• Certificate under Oath (notarized by a duly licensed
notary public) signed by the School Head that the School Applicant
following requirements of R.A. 6728 have been
complied with namely; (a), (b) and (c):
d. Appropriate consultation has been conducted with
duly organized PTA/PTCA and Faculty Association.
e. Seventy percent (70%) of the amount of tuition School Applicant/PTA
Increase (incremental proceeds) of the previous schoolyear
f. At least twenty percent (20 %) went to the
improvement or modernization of buildings equipment,
libraries and similar facilities. Itemized copy of
improvements with the amount written opposite each item School Applicant
with supporting documents and photocopies of sample
receipts of purchases and others.
School Applicant
581
FEES
PROCESSI PERSON
NG TIME RESPONSIBLE
PAID
1. Submits the 1.1. Receives, None 10 minutes Admin Officer
complete stamps, and IV/ Admin Staff
documentary inputs in the (Records)
application
from the
school and
forwards to
SGOD- SMM&E
Section
1.2. Forwards None 10 minutes Admin Officer

documents to IV/ Admin Staff
SGOD Chief and (Records)
routes to
charge for SGOD Staff
Private School
evaluates the charge of
documentary Private School)/
and prepares
Indorsement,
and breakdown
and schedule of
fees for approval
1.4. Secures the None 1 day SDS

signature of the
SDS for the
indorsement.
1.5. Refers to the None 10 minutes Admin Officer
Records Unit IV/ Admin Staff
Regional Office
for their
appropriate
action
6 days and 30 minutes
TOTAL: None
582
Internal Services
583
Issuance of Foreign Travel Authority
salaries/benefits).
government.
m. Highly relevant to basic education; for foreign official travel, must be in compliance
with an international commitment/contractual obligation.
n. Essential to the effective performance of official/employee mandate of functions.
o. Projected expenses involve minimum expenditure or are not excessive.
p. Presence is critical to the outcome of the activity to be undertaken.
q. Absence from the permanent official station will not hamper the operational
efficiency of the office.
r. Expenses to be incurred is included on the approved Work and Financial Plan of
the office/unit concerned.
g. International conferences/meetings to which the Philippine government has
commitments or to undertake official missions/assignments which cannot be
assigned to government officials posted abroad;
h. Scholarships, fellowships, trainings, and studies abroad which are grant-funded or
i. Invitations for speaking engagements or receiving of awards from foreign
governments/ institutions or international agencies/organizations as defined under
international law, whether fully or partially funded by the government, upon
endorsement to the Department of Foreign Affairs.
i. With pending administrative case;
j. Will retire within one year from the date of the foreign official travel;
584
k. Whose previous travel has not been liquidated and cleared;
l. Who has not yet complied with reporting requirement/s for any previous travel.
Office or Division: Office of the Schools Division Superintendent (OSDS)

• Requests from schools as recommended by the School Head
• School Heads
• Requests from Division Chiefs and below, including Public
Schools District Supervisors (PSDS), in Schools Division Offices
(SDOs)
corrected-copy.pdf
authorized official travel stated above and
why alternatives to travel such as all forms of
purpose.
Case
Work (CSW)
liquidated
10
585
of the office

1. Submit complete 1.1 Check the None 10 Records Unit
requirements to the documents received, minutes
SDO process for release to the
Personnel Unit
1.2 Receive documents None 5 minutes Personnel Unit
and prepare TA for
signature
1.3 Check documents for None 3 hours Personnel Unit
completeness and
accuracy
1.4 Countersign Form None 15 Personnel Unit
and TA and forward minutes
documents
1.5 Review and sign the None 4 hours SDS
Form and TA
1.5 Return the None 10 OSDS
Records Unit
1.5 Receive signed TA None 1 day Records Unit
and other documents,
Office
request; return
documents to OSDS
2. Receive requested 2.1 Check documents None 20 Records Unit
document/s from the received and process for minutes
Records Section release; release
document/s to intended
recipient.
3. Submit post-travel 3.1 Receive the post- None (One calendar Records Unit
month after
report addressed to travel report. returning to the
the Office of the permanent
official station)
Secretary11
TOTAL None 7 days
11
586
personal TA.
Office or Division: Office of the Schools Division Superintendent (OSDS)

• Requests from schools as recommended by the School Head
• School Heads
• Requests from Division Chiefs and below, including Public
Schools District Supervisors (PSDS), in Schools Division Offices
(SDOs)
One (1) original copy of filled out Travel Authority Annex D, DO 043, s. 2022
for Personal Travel Form with supporting https://www.deped.gov.ph/wp-
documents (see below) content/uploads/2022/10/DO_s2022_043-
corrected-copy.pdf
One (1) original copy of written manifestation, Client
noted by the Head of Office, that absence will not
hamper the operational efficiency of the office
Certificate of No Pending Case Legal unit with jurisdiction over the client
CSC Form No. 6, s. 2020 (Leave Form) Civil Service Commission (CSC) /
client
- Draft Office Order (OO) designating an OIC, if Signing authority for OO designated by
applicable, so as not to hamper the day-to-day the Secretary
operations of the office
- Study Leave of NTP (up to 6 months): Contract Personnel unit with jurisdiction over the
client

1. Submit complete 1.1 Receive the None 10 Records Unit

requirements to the documents and log on minutes
the database, route to
587
SDO Personnel Unit
a. School Head
1.2 Check documents for None 2 hours Personnel Unit
completeness and
b. Office of the School
accuracy.
Head – for Teaching
and Non-Teaching
If there is no discrepancy
Personnel in Schools
in the documents
submitted, forward to the
c. Division Chiefs and Legal Unit. Otherwise,
below, including PSDS inform the client of
in SDOs discrepancies and wait
for reply.
1.3 Check if client has None 2 hours Legal Unit
pending case, sign
clearance as applicable,
and return to Personnel
Unit
1.4 Receive documents None 1 hour Personnel Unit
and prepare TA for
signature
1.5 Review documents None 2 hours Personnel Unit
for signature
1.6 Countersign Form None 15 Personnel Unit
and TA and forward minutes
documents to OSDS
1.7 Review and sign the None 1 day SDS
Form and TA
1.8 Return the None 10 OSDS
Records unit
1.9 Check the None 1 day Records Unit
documents and forward
to the Office of the
Regional Director (ORD)
1.10 Receive and None 2 days ORD
process request; return
documents to OSDS
2. Receive requested 2.1 Check documents None 25 Records Unit
document from the received and process for minutes
Records Unit release; release TA to
intended recipient.
TOTAL None 5 days
588
H. Budget Unit
1. Processing of ORS
Obligation Request and Status (ORS) is a required document by commission on Audit for
certification of allotment and obligation and for future adjustments of expense accounts.
The Budget Office provides certification of availability of appropriation/allotment that has
been made legally for the purpose. Program Implementers are being served in this process
as they implement their Programs, Activities and Projects.

1. ORS (1 Original Copies, 2 Accounting Unit
Photocopy)
2. Disbursement Voucher (1 Original Accounting Unit
Purchase Orders (pre-audited)

Photocopy)
2. Other supporting documents (1 Requesting Unit
Biddings
1. Notice of Award (1 Original BAC Secretariat
2. Signed Contract (1 Original Requesting Unit
3. Sub-AROs (1 Original Copies, 2 Requesting Unit/Budget
Photocopy)
Photocopy)
Cash Advances for Travels

2 Photocopy)
589
4. AR/ATC (1 Original Copies, 2Photocopy)
Reimbursement of Travels
2. Memorandum (1 Original Copies,2 Requesting Unit
Photocopy)
4. Certificate of Requesting Unit
Appearance/Participation/Attendance
(1 Original Copies, 2
Photocopy)
5. Certification of Travel Completed(1 Requesting Unit
Photocopy)
Cash Advances for school MOOE

1. Purpose of cash advance (1 Requesting Unit
2. Letter request (1 Original Copies, Requesting Unit
2 Photocopy)
3. WFP (1 Original Copies, 2Photocopy)
PERSON
BLE
1.Forward to 1.1. Receive the
budget documents from
the requesting None 2 minutes ADAS
party
1.2. Review, analyzeand
ADAS/Budg
verify the None 5 minutes
et Officer III
documents
1.3. Verify the
Budget
allotments Officer III
1.4. Record and
posting of entries None 5 minutes ADAS
in BMS
1.5. Generate print-
out of ORS None 2 minutes ADAS
1.6. Certification by the
Head of the
Budget Unit or his Budget
authorized None 5 minutes
Officer III
representative on
the existence of
590
available
appropriation
(Box B)
1.7. Certification by the
Head of the
Requesting Office
or his authorized
representative on
the necessity and
legality of charges Requesting
None 5 minutes
to the Party
appropriation/allo
tment under
his/her direct
supervision (Box
A)
1.8. Forward to
Accounting None 3 minutes ADAS I
Division
591
2. Posting/Updating of Disbursement
Updating of status of disbursement requests

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Reports of Check Issued (RCI) Cashier’s Office
2. Report of Advice to DebitAccount
Issued (RADAI)
required reports Receiving
None 3 minutes
reports (RCI personnel
and RADAI)
1.2. Encode/post
Budget
the data on None 5 minutes
the BMS officer/ADAS
592
I. Cash Unit

Issuance of Cash Advance to Requesting DepEd Office. The Cashier is allowed for advances
especially on cases where payment of cash is necessary. However, the grant of cash
advances to Cashier is still based on the general accounting rules and regulations
Office or Division: Cash unit

Who may avail: DepEd Employee
1. Authority to Cash Advance ( 1 Original Accounting Unit
Copy)
2. Certification of No Liquidated CA’s Respective office/bureau/service
3. Documentary requirements
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Request for 1.1 Issue the Authority 20 minutes
Authority to to Cash Advance and
Cash Advance Certification ofNo
and Liquidated CA's None Accounting Staff
Certification of
No Liquidated
CA's
2. Forward to 2.1 Sign the None
Head of Office documentary
for Approve, requirements
then prepare needed for Cash
DV and ORS Advance
and attached 15 minutes Head of Office
documentary
requirements
needed for
Cash
Advances
3. Prepare DV 3.1 Forward the None
and ORS and ORS/DV to
attached signatories
documentary
1 day Records
requirements
needed for
Cash
Advances
593
3.2 Receive complete, None
accurate and
approved DV, ORS,
ADA and supporting 10 minutes Cash Personnel
documents form the
Head of Office
3.3 Prepare Payroll None

Credit System
2 hours Cash Personnel
Validation
(PACSVAL)
3.4 Forward the None
PACSVAL to
Accountant for 20 minutes Accountant
review and
signature
3.5 Prepare Advice of None
Check Issued and 30 minutes Cash Personnel
Cancelled (ACIC)
3.6 Review the ADA None
details against 20 minutes Cashier
ACIC
PACSVAL and 10 minutes Cashier
ACIC
3.8 Forward ADA, None
PACSVAL and ACIC
to the Headof 5 minutes Cash Personnel
Office for
signature
PACSVAL and 30 minutes Head of Office
ACIC
3.10 Receive the None Cash Personnel
signed ADA,
10 minutes
PACSVAL and
ACIC
3.11 Submit the ADA, None Cash Personnel
PACSVAL and 1 hour
ACIC to the bank
3.12 Notify the clients
that the Cash
Advances are None 15 minutes Cash Personnel
already credited to
ATM
1 day, 6 hours
TOTAL None
594
J. Information and Communications Technology Unit
1. User Account Management for Centrally Managed Systems

Creation, deletion and renaming of user accounts, and resetting of passwords for the regular
SDO proper and field personnel. This includes, but not limited to unless specified in different
service, the DepEd Google for Education Accounts, DepEd Partnerships Database System,
etc.

Who may avail: SDO Personnel, School-based Personnel
WHERE TO
• ICT Technical Assistance Form • ICT Unit
FEES
CLIENT STEPS TO BE
PAID
accomplished “Received” Section
ICT technical on the
assistance document
form
1.2. Transmitting None 5 minutes

the stamped
document to
the ICT Unit
1.3. Receive None 1 minute Client
stamped
document
the
document
and
interview
the client
delete/
rename
account or
reset
password of
client
account
1.6. Give the None 5 minutes Client and ICT
credentials Unit
to the client
595
Total: None 38 minutes
596
2. Checking ofemail 2.1. None None 2 minutes ICT Unit
sent
document
sent. If
blurry or
has
erroneous
entry, return
to sender. If
client has no
signature,
return to
sender.

delete/
rename
account or
reset
password of
client
account
2.4. Give the None 5 minutes ICT Unit
credentials
to the
sender
Total None 32 minutes
597
2. Troubleshooting of ICT Equipment
Evaluation, Assessment and Troubleshooting of government-procured ICT Equipmentof SDO.

Who may avail: SDO Personnel
WHERE TO
• ICT Technical Assistance Form ICT Unit
FEES PERSON
PROCESS
ING TIME
PAID E
accomplished “Received” on the Section
assistance 1.2. Transmitting the None 5 minutes
form stamped document
to ICT
1.3. Receive stamped None 1 minute Client
document
document and
Interview client
1.5. Evaluate and None 30 minutes ICT Unit
analyze the ICT to an hour
equipment
1.6. Troubleshoot the None 1 hour Client and ICT
equipment If Unit
troubleshooting is
possible to finish
within the day,
troubleshoot the
equipment If
troubleshooting is
not possible to
finish within the
day, give
recommendation
to the client for
next step
1.7. Give None 15 minutes ICT Unit
recommendation to
the client onwhat to
do
1.8. Return the None 5 minutes ICT Unit
equipment to client
TOTAL None 2 hours and 7 minutes
598
3. Uploading of Publications
This describes the procedures in the uploading of publications on the official websiteand
Workplace group account.
Office or Division: Information and Communications Technology (ICT) Unit

Transaction:
Who may avail: DepEd Personnel
3. Uploading of Publications ICT Unit
Request Sheet
4. Request Sheet – Certification of
Published Article/s
6. Request Sheet
7. Announcements Records Unit
8. Articles
12. Issuances Bids and Awards Committee
13. Bidding Documents
14. Invitation to Bid
15. Request for Quotation
16. Notice of Award
17. Notice to Proceed
PERSON
LE
1. Accomplish 1.1 Give the
the Request Request Sheet
2 minutes
Sheet and receive the None
document/s
1.2 Receive the
document/s None 2 minutes
1.3 Verify the
document/s to
None 2minutes Administrativ
be uploaded
e Assistant III
1.4 Scan the None / ICTU
document/s to 5 minutes
PDF format
1.5 Upload the None

document/s on
5 minutes
the website or
Workplace
599
K. Legal Unit
1. Issuance of Certificate of No Pending Case

Certificate of No Pending Administrative Case is one of the requirements when applying for
clearance. This is to ensure that the requesting DepEd personnel has no pending
administrative case filed before any office of the Department before allowing him/her to
travel to foreign countries or to permanently leave his/her office through resignation or
retirement.
Office or Division: Legal Services Unit

Who may avail: Internal Clients
1. Government issued ID
2. Division Clearance Requesting Entity
3. Authorization letter
PERSON
FEES TO PROCESSIN
BE PAID G TIME
E
1. Submit all 1.1 Review and check
documentary requirement/s &
requirements verify from the list of 5 minutes
None
formally charged
employees
2. Log at the 2.1 If employee does not
log sheet have a pending case,
provided if issue certification /
issued a sign clearance
certification
Legal Officer /
If employee has a
Legal Assistant
pending None 5 minutes
administrative case,
inform employee that
he/she will be cleared
after case has been
resolved orsanction
has been
completed
3. Receive 3.1 Release action
action document / Sign None 5 minutes
document/s. Division Clearance
600
L. Personnel Unit
1. Application for ERF (Equivalent Record Form)

This service is to validate the classification level of teachers covered by the Teachers’ Pay
Preparation Schedule (TPPS). The Personnel Section will assess and validate the documents
submitted to be endorsed to the Regional Office for approval. The processing of ERF is
classified as highly technical since it requires the use of technical knowledge, specialized skills
and/or training in the processing and/or evaluation thereof.

Transaction:
Who may avail: Deped Licensed Public School Teachers
1. Endorsement Letter signed by School/ Office of requestor
Principal/ Immediate Supervisor (3
Original copies)
2. Endorsement Letter signed by SDS Admin Section
(2 Original Copies)
3. Equivalent Record Form (4 Original) Personnel Unit
4. Latest Approved Appointment (5 Applicant
Photocopy)
5. Original Transcript of Records –Graduate Emanating Graduate School
Studies (1 Original 4 Photocopy)
6. PRC License –( 5 Photocopy) PRC/ Applicant

7. PRC Board Rating/ Certification –( 1 Emanating Graduate School
8. Certification of Units Earned –( 1 Concerned agency
9. Service Record/s Private and Public Applicant
(1 Original 4 Photocopy
10. Certificate of Training/s and Seminar/s Applicant
attended (minimum of 3 days in the last
5 yeras ( 1 Original 4
Photocopy
11. Latest Performance Rating (1 Applicant
PERSON
FEES TO PROCESSI
BE PAID NG TIME
E
1. Submit all 1.1 Receive and check for
documentary the completenessof Personnel Unit
None 15 minutes
requirements the submitted HRMO
ERF requirements
601
1.2 Process ERF
application and
attached necessary None 30 minutes
documents
1.3 Forward to
authorized
signatories for None 1 hour AOV and SDS
signature on ERF
Form
2.Furnish 2. 2 Indorse the ERF
teacher with application to
the Regional Office
None 5 minutes Personnel Unit
Endorsement
of the ERF to
Regional Office
1 hour, 50
TOTAL None
minutes
602
Leave of absence, for any person other than serious illness of an officer or employee or any
member of his family, must be contingent upon the needs of the service. The grant vacation
leave is discretionary on the part of the agency head or authority concerned; thus, mere
filing of such leave application does not entitle an officer or employee to go on leave
outright.

Vacation Leave
5. Clearance Form, only if traveling
abroad, or if traveling local for more
than 15 days (4 original copies) Client
original copy)
Sick Leave
5. Medical Certificate, if more than 5 Client
days sick leave (1 Copy)
original copy)
Paternity Leave
original copy)
Client
• Marriage Contract (1 photocopy)
• Birth Certificate of Child or Medical
Certificate of Wife if Miscarriage (1
photocopy)
Maternity Leave
original copy)
• Special Order Form (3 original Front/ Information desk
copies)
• Medical Certificate (1 Copy)
• Clearance (4 original copies)
Solo Parent Leave
CSC website/ Front/ Information desk
603
3. CSC Form No. 6 (Revised 1995)
Application for Leave (3 original Client
copies)
original copy)
Client
• Birth Certificate of Child (1
photocopy)
• Photocopy of Solo Parent ID (1
photocopy)
Special Privilege Leave
• CS Form 6 (3 original copies) Personnel Unit

CLIENT
AGENCY ACTION TO BE TIME RESPONSIBLE
STEPS
PAID
1.Submit 1.1. Receive thecomplete Records
complete documents None Section -
documentary 1.2. Check the received Person in
requirements document as to None 10 minutes charge
within the completeness
prescribed 1.3. Forward the
timeline from complete document
to the Personnel for None 2 hours
the concerned
office appropriate Action
1.4. Review the Personnel
submitted complete Unit
document and None 30 minutes
provide appropriate
action
1.5. Forward to the
Personnel
Office of the SDS None 20 minutes
Unit
for Approval
1.6. Approve Form 6
and forward to the
None 30 minutes
Personnel Section
Records
1.7. Forward the Section -
None 15 minutes
approved Form 6 to Person in
the Records Section charge
for release
2.Receive the 2.1 Release the approved
None 10 minutes
approved Form 6 Form 6
TOTAL None 3 hours, 55 minutes
604
Retirement refers to the time of life when one chooses to permanently leave the workforce
behind. The compulsory retirement age is 65 while optional is 60 years of age. It can be
applied three months before retirement to ensure that retirement benefits will be enjoyed
by the retiree after his/her retirement.

Who may avail: DepEd employees that reached the retiring age
requirement
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Application for Retirement (1 DepEd Schools Division Office
Copy)
2.Service Record (1 Original
Copy)
3.Clearance for money & property
Accountabilities District &
Division (4 Original Copies)
4.Statement of Assets & Liabilities
(1 Original Copy)
5.Certificate of No Pending
Administrative Case (1 Original
Copy)
6.Certificate of Last Day of Service
(1 Original Copy)
7.Certificate of Last Salary
Received (1 Original Copy)
8.Certification of Leave with or
without pay (1 Original Copy)
9.Ombudsman Clearance (1 Concerned retiree
original copy)
10. GSIS Application for
retirement benefits form (1
original copy)
11.Provident Clearance (1 original
copy)
1.Submit 1.1. Receive
complete complete
requirements documents Human Resource
for Retirement from Records Unit -Person in
None 30 minutes
toRecords Unit checked charge
Unit by District
Human
Resource
605
Management
Officer
1.2. Check and
Human Resource
verify the
completeness Unit -Person in
None 30 minutes
of the charge
documents
1.3. Inform the
concerned Human Resource
person if the Unit -Person in
None 1 day
requirements charge
are
incomplete
1.4. Authenticate
complete Human Resource
documents for Unit -Person in
None 1 hour
retirement. charge
Prepare 1st
endorsement
1.5. Forward
complete
documents to
Human Resource
SDS office for
Unit -Person in
signature and None 2 days
charge
ODC for
release in the
Regional
Office
1.6. Indorse the
Human Resource
application for
Unit -Person in
retirement to None 2 days
charge
the Regional
Office
5 days, 1
TOTAL: None
hour
606
4. Issuance of Certificate of Employment
Certificate of employment is issued upon request of the employee which will be usedto
verify employment history of a certain employee of a former or current employer.

Who may avail: DepEd Employee/ Former Employee
1. Data sheet request form (1Copy) Front Desk/Information
2. Letter request (for those Client

personnel no longer connectedin
the Division)
3. Identification Card (1 Original Client
copy)
FEES
CLIENT STEPS TO BE
PAID
1. Submit Data 1.1. Receive and
Sheet Request forward
formwith submitted
other required complete Front Desk/
None 2 minutes
documents documents Information
with attached
pay slip
1.2. Verify the

Human
complete
documents None 5 minutes Resource Unit
submitted Concern
1.3. Prepare and
sign Admin Officer
Certificate of None 5 minutes
(Admin Service)
Employment
2. Receive 2.1 Release
Certificate of Certificate of Front Desk/
None 2 minutes
Employment Employment Information
to Client
607
5. Issuance of Service Record
Service record is a collection of either electronic or printed material which provides a
documentary history of a person's employment including their filed leave with and without
pay as well as their annual salary while serving as an employee of an organization.

CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1.Accomplished Personnel/ Records
Transaction/Request Form (2
copies)
2.Previous copy of Service Client
Record from previous
employment (2 copies)
3.Latest payroll slip (1 photocopy) RPSU thru Cashiering Unit
1.Accomplish 1.1. Receive and
Transaction/ review of
None
Request request from
Form client
1.2. Retrieve of 30 minutes – 2
documents None days depending Personnel Unit
from file on the size of Person-in-
1.3. Process the division charge
None
request
2. Receive the 2.1. Release
signed record
None
service
record
TOTAL: None 30 Minutes to 2 days
608
6. Loan Approval and Verification
This service pertains to the approval and verification of Loans from GSIS and Private Lending
Institutions of teaching and non-teaching employees in DepEd non- implementing units.

For GSIS Loans
5. Recent Pay slip (one (1) photocopy)
6. Certificate of No Pending Case (one (1) original
copy)
7. Certificate of No Leave of absence without pay forthe
next six (6) months (1 original 1 photocopy)
For online transaction: Requesting Entity
8. Submit request at email address of the SDO Legal Unit School
Subject: Approval of GSIS Loan Head
For Private Lending Institutions:
7. Last three (3) months’ pay slip (one (1) original copy)
8. Latest Appointment (one (1) photocopy) DepEd
Email address
FEES PROCES PERSON
PAID TIME BLE
1.Submit all the 1.1 Receive the complete
necessary documents(walk-
documents for in/online) None 5 minutes
loan application
(walk-in/online)
1.2 Check and
Evaluate loan None 20 minutes
application if eligible Personnel
1.3 Approve / Section-
Disapprove loan Authorized
application through None 15 minutes employee
e-confirmation of
GSIS/ email
1.4Notify the client on the
action taken by the
None 15 minutes
Office through e-
mail.
609
7. Processing of Appointment (Original, Reemployment, Reappointment,
Promotion and Transfer)
This service involves the preparation of appointment papers of newly-hired, promoted,
reemployed, reappointed or transferred employees.

Who may avail: New entrants
SDO employees
1. Acknowledgement of published Items (1 Personnel Unit
photocopy)
2. Publication –CSC Form No. 9 (Revised Personnel Unit
2018) received by CSCFO (1 photocopy)
3. Checklist of Common Requirements (1 Personnel Unit
original)
4. Appointments Processing Checklist (1 Personnel Unit
original)
5. Appointment Form CS Form No. 33-A Personnel Unit
6. Certificate of Availability of funds (3 Personnel Unit
7. 4. Oath of Office –CS Form No. 32 (Revised Personnel Unit
2018) (3 original, 1 photocopy)
8. 5. Certificate of Assumption to Duty –CS Personnel Unit
Form No. 4 (Series of 2018) (3 original,
1 photocopy)
9. Clearance-CS Form 7 (3 original, 1 Personnel Unit
photocopy) except for original and
reemployment
10. Position Description Form-DBM-CSC Personnel Unit
Form No. 1 (Revised version No. 1 s.
2017) (3 original, 1 photocopy))
11. Approved Rank list (3 photocopy) - Personnel Unit
except for Reappointment as
Provisional, Permanent and transfer
12. Summary Profile and Evaluation Reportof Personnel Unit
Candidate (3 photocopy) - except for
Reappointment as Provisional, Permanent
and transfer
13. Duly accomplished CSC Form 212 (Revised Appointee
2017) –Personal Data Sheet (3
original)
14. Work Experience Sheet (3 original) Appointee
15. Certified true copy of Original Transcript Emanating School
of records (3 photocopy)
610
16. Authenticated copy of PRC Board rating/ PRC or CSC
CSC Eligibility (1 original, 2 photocopy) –
except for Reappointment as Provisional
17. Certified true copy of Professional PRC
Regulation Commission (PRC)
Identification card –if applicable (3
photocopy) –except for Reappointment
as Provisional
18. Latest Approved Appointment (3 Appointee
photocopy) –except for Original and
reemployment
19. Performance Rating (3 photocopy) – Appointee
except for Original and reemployment
20. Medical Certificate –CS Form No. 211 Accredited Health Care Facility
21. Results of Medical Exam and Laboratorytest Accredited Health Care Facility
(3 photocopy) -except for promotion,
22. NBI Clearance (3 photocopy) –except for NBI
promotion, reappointment and transfer
23. PSA Birth Certificate (3 photocopy)- except PSA
for promotion, reappointment andtransfer
24. Marriage Certificate –if applicable (3 PSA

photocopy) - except for promotion,
PROCESSIN PERSON
CLIENT FEES TO
AGENCY ACTION G RESPONSI
STEPS BE PAID
TIME BLE
1. Submit all 1.1. Receives and checkfor
documentary the completenessof
requirements the submitted None 15 minutes
requirements for
appointment
1.2. Prepare Appointment
paper (CS Form No. 33-
A), Position Description
Form (CSForm No. 1),
Personnel
Oath of Office (CS Form
Unit
No. 32), Assumption to
Duty (CS Form No. 4),
Certificate of None 30 minutes
Appointments
Processing checklist,
Checklist of common
requirements,
Publication and
611
Acknowledgement of
published items
1.3. Forward to Immediate
Superior the Position
None 5 minutes
Description Form
(PDF) for signature
1.4. Forward to
Accountant the
Certification of None 5 minutes
for signature
1.5. Forward to authorized
signatories to sign on
the certifications at the
None 10 minutes
back of the
appointment (CS
Form No. 33-A)
1.6. Approve
Appointment- CS Form
No. 33-A, Certification
of Availability of funds,
Oath of Office CS Forms
No. 32, and attest at None 5 minutes
the back of the
Personal Data Sheet- CS
Form 2121
and SALN
2. Appointee 2.1 Furnish appointee
receives a with a copy of his/her
copy of the appointment for
signed submission to CSCFO,
appointment ensure that appointee None 5 minutes
(CS Form No. acknowledges receipt
33-A of a photocopy of said
appointment
1 hour and 15 minutes

TOTAL None
612
Processing of Terminal Leave Benefits based on the accumulated leave credits of a DepEd
personnel during his/her service in the agency. This is for those employees who have availed
retirement/ resigned/ separated and should have payment for their remaining leave
balances.

1. Letter request (1 original copy) Concerned Retiree
2. Service Record (1 original copy) Personnel Unit

3. GSIS Retirement Voucher (1original Concerned Retiree
copy)
4. GSIS Retirement Clearance (1 Concerned Retiree
original copy)
5. Certificate of Last Payment (1 Accounting Unit
original copy)
6. Clearances (Money & Property School and SDO
accountabilities (3 original copy)
7. Latest Notice of Salary Adjustment Personnel Unit
(NOSA)- (1 original copy)
8. Certification of Accumulated Leave
Credits by the Division Personnel
Officer- (1 original copy)
9. Certified Copies of Leave Cards-(1
original copy)
10. Certification of Leave Credits
Earned- (1 original copy)
11. Fiscal Clearance (1 Original
Copy)
For deceased employee:
1. Death certificate (1 photocopy) Municipal registrar
2. Marriage Certificate (1 photocopy) NSO
3. Survivorship (If applicable) (1 Spouse
photocopy)
4. Special Power of Attorney (1 Attorney
original copy, 2 photocopies)
5. Birth Certificate of Children (if
employee has no living spouse) (1
photocopy)
PROCE
AGENCY ACTION SSING
TIME
613
1.Submit all 1.1. Receive the
documentary complete
within the Records
prescribed 10 Section -
None
timeline from minutes Person in
the concerned charge
office
1.2. Check the

document as to
completeness
1.3. Forward the
complete Records
document to the Section -
None 2 hours
Personnel for Person in
appropriate charge
Action
1.4. Review the
submitted
Personnel
complete
30 Section - Person
document and None
minutes in charge
provide
appropriate
action
1.5. Forward to the Personnel
Office of the SDS 20 Section -
None
for Approval minutes Person incharge
1.6. Approve Form 6

SDS/ SDS
and forward to 30
None Office Person-
the Personnel minutes
Section In-Charge
1.7. Forward the
Personnel
approved Form 6
15 Section - Person
to the Records None
minutes in charge
Section for
release
approved approved Form 6 10 Section -
None
Form 6 minutes Person incharge
614
9. Request for Correction of Name and Change of Status
This process of correcting clerical or typographical errors in the Certificate of Live Birth is
governed by the provisions of Republic Act(R.A.) No. 10172 and updating or changing the
marital status.

1. BIR Form 1905 (duly received byBIR) Employee/ BIR
and PSA Marriage Certificate (for
Change of
Status). (1 original and 1
photocopy)
2. PSA Birth Certificate (for Employee/ PSA
Correction of Name) (1 original
and 1 photocopy)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit the 1.1 Receive and
complete check the
None 3 minutes
documents complete
document
1.2 Preparation of
Personnel Unit
updates and
submission of
None 1 day
attachments to
Deped Region
Office
1 day and 3
TOTAL None
minutes
615
M. Property and Supply Unit
1. Requisition and Issuance of Supplies

Requisition and Issue Slip (RIS) is a document required to use for an Employee/
Personnel to request for monthly supplies.

1. Filled Out Requisition and Issue Employee
Slip (RIS) (3 Copies – 1
Original)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Submit all the 1.1 Receive and
requirements check all the
to Supply documents None 5 minutes
Office
1.2 Check the

stocks
1.3 Forwards the RIS Property and
Form to the Supply Unit
Division Supply None 3 minutes Personnel
Officer for
Approval
3. Receive the 3.1 Release of
supplies and supplies
the copy of None 3 minutes
approved
RIS Form
616
2. Property and Equipment Clearance Signing
This process is signing of PECF form retirement, resignation, transfer of division,leave or
travel abroad.

1. Property and Equipment Clearance Supply Unit
Form (PECF) – 3 original copies and 1
photocopy
PROCES
FEES TO PERSON
BE PAID RESPONSIBLE
TIME
form and turn form and checksif
over all the the concerned
properties and employee has an
equipment’s (if accountability for
any)
property and
equipment
a. If employee has
no accountability,
supply officer signs Property and
15
clearance part on None Supply Unit
minutes
property and Personnel
equipment.
b. If concerned
employee has
accountability,
supply officer will
request employee
to settle all
accountability.
15
TOTAL None
minutes
617
N. Curriculum Implementation Division
1. Program Work Flow of Submission of Contextualized Learning Resources

Submission of Teaching and Non-Teaching DepEd Personnel, LGUs and Stakeholders of
Contextualized LRS. The CID-LRMS implements the Quality Assurance Process mandated by
the Department of Education - Bureau of Education and Learning Resources (BLR) in the
Design and Development, Production and Distribution of Contextualized Learning Resources
(LRs).

Who may avail: Teaching and Non-Teaching Personnel, LGUs,
Stakeholders
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
1. Curriculum Guide (1 OriginalCopy LR Portal
and 1 Photocopy)
2. Contextualized Material Author/ Owner
Submitted (1 Original Copy and
Soft Copy)
3. School/District Pre-Evaluation Online Link
4. Indorsement from the Public Office of the PSDS/Office of the CID
Schools District Supervisor or
District QAD (or School Heads
in the absence of PSDS) (1 Original
Copy and 1 Photocopy)
5. Accomplished Quality LR Office
Assurance Tool
6. Accomplished Metadata LR Office
Template for Cataloguing
7. Signed Sworn Certification/Anti-
Plagiarism Declaration
1.Prepare and 1.1. Review
submit School's
School's Needs School Head,
Needs Analysis and School LR
Analysis (Least LR Coordinator,
Mastered Situational None 2 days Subject Area
Competency) Coordinator,
and LR Division LR
Situational Supervisor
Reports
1.2. Prepare School Head,
documents None 1 day Division LR
618
for capability Supervisor,
building Writer,
Illustrator,
Layout Artist
2.Attend 2.1 Manage and School Head,
capacity facilitate the Division LR
building, write shop Supervisor,
None 5 days
write shop Writer,
Illustrator,
Layout Artist
3.Submit 3.1 Conduct level1
contextualize quality
d LR to School assurance of
Learning submitted LR
Resource
None 5 days SLRQAT
Quality
Assurance
Team
(SLRQAT)
4.Finalize LR
ready for
endorsement Writer, School
to None 1 day
Head
District/Divisi
on
5.Prepare 5.1 Accept
endorsement endorsement
communicati communicati
on to on
District/Divisi None 3 days DLRQAT
on Quality
Assurance
Team
5.2 SDO does
final review
if final,
recommend
for pilot None 15 days DLRQAT
testing
if not,
recommend
for revision
6. Integrate 6.1 SDO finalizes
recommend the Learning
ation based Resource and
on pilot submits LRs in Division LR
None 5 days
testing result hard and Supervisor
or resubmit softcopyto
the
619
revised LRs Regional
to SDO (both Office
hard and
soft copy)
6.2 RO finalizes the

Quality
Assurance of None 5 days Regional LREs
Learning
Resource
7. Prepare 7.1 Upload LR to
endorseme portal for Writer, School
nt for online QA None 1 day Head, Division
uploading to LR Supervisor
LR portal
7.2 Approve,
Regional/
produce and
None 1 day Division LR
utilize to
target users Supervisor
7.3 RO informs
SDO while SDO
informs the
writer through Regional/
written None 1 day Division LR
communicatio n Supervisor
of the approved
and
uploaded LRs
TOTAL: None 45 days5
5
Contextualization of Learning Resources requires thorough review, analysis, quality assurance and pilot testing prior to uploading to be
used by the Learners.
620
2. Quality Assurance of Supplementary Learning Resource
The Learning Resources Management Section (LRMS) is in-charge of the quality assurance of
teacher-made or locally-developed supplementary learning materials to ensure the
correctness and appropriateness as to content, language and layout.

1. Detailed Lesson Plan
2. School Quality Assurance Team(SQAT)
Certification
3. Supplementary Learning Resources(Soft and
Employee
hard copy)
4. Teacher User’s Guide (For
Manipulative Materials Only)
5. Video of Demonstration Teaching
FEES PERSON
PROCESSIN
G TIME
PAID LE
1. Submit duly 1.1 Check and log-in
Accomplished submitted teacher
requirements made
and the teacher- Supplementary
None 15 minutes
made Learning
Supplementary Resources (SLR)
Learning together
Resources with other
(SLR) requirements
2.1 Assess/evaluate
2. Evaluate the
Supplementary
process to CID
Learning
ensure the personnel
Resources
quality
standards of the None 1 day
Supplementary
Learning
Resources
3.1 Prepare the

3. Receive the summary of
Endorsement comments and
None 2 days
Letter from the recommendation
Division Office as regards the SLR
Evaluation
621
4. Submit the 4.1 Draft the
corrected SLR Schedule of the
Final
Presentation and None 2 days
inform the
teacher througha
division letter
5. Present the Final 5.1 Review and
Presentation of evaluate the
SLR Final None 1 day
Presentation
with evaluation
tool
6. Receive the 6.1 Release the
None 1 day
certificate certificate
7 days and
TOTAL None
15 minutes
622
C. Schools Governance and Operations Division - Planning and Research
Section
3. Request for Basic Education Data (Internal Stakeholder)

Information generated from the Basic Education Information System Modules including
education statistics, sector performance indicators and profile of public and private
schools, learning centers and other education service providers.
Office or Division: Planning Unit

Who may avail: Internal Stakeholder
1. Letter request addressed to SDS (1 Client
original copy)
2. Request Form (1 original copy) Front Desk
PERSON
IBLE
1.Submit Letter 1.1. Receive letter
Request and request from the Records
Filled-up form client and None 10 minutes Unit Staff/
to the forward to the ADA
Records Unit OSDS
1.2. Refer letter
request to Chief, None 5 minutes SDS
SGOD
1.3. Refer letter
5 minutes Chief,
request to None
Planning Officer SGOD
1.4. Make the
necessary action
Planning
undertaken to the None 2 days
Officer
said letter
request
1.5. Prepare the
transmittal letter Planning
to be signed by None 15 minutes
Officer
SDS
2.Receive the 2.1 Release of the Records
necessary documents to the None 2 minutes Unit Staff/
documents end user ADA
2 days, 4 hours, 32
TOTAL: None
minutes
623
4. Request for Data for EBEIS/LIS/NAT and Performance Indicators
This service is intended for the processing of requests of data for EBEIS, LIS, NAT,and
Performance Indicators.
Office or Division: SGOD – Planning Unit
Who may avail: All
1. Letter request (original) Station assignment (to be secured by the
concerned employee)

CLIENT STEPS AGENCY ACTION BE PAID TIME RESPONSIBLE
1. Submit the 1.1 Receives letter None
necessary request & to be
document forwarded to the
SDS for referral of 5 minutes
proper service
provider
1.2 Approval of letter

request & Planning and
referred to the None 15 minutes Research Unit
Planning Unit
1.3 For Action &

Provide Data
Information
None 30 minutes
needed by
Clients
624
Schools
External Services
625
SCHOOLS – EXTERNAL SERVICES
1. Acceptance of Employment Application for Teacher I Position (walk-in)

Teacher-Applicants may submit their complete application requirements to the school,for
onward submission to the Schools Division Office for evaluation and assessment.
Office or Schools
Division:
Transaction:
Who may avail: Teachers
Teacher-applicants are requested to bring both original/CTC and photocopies ofeach
requirement.
1. Letter of intent addressed to the SDS Teacher-applicant
2. Duly accomplished Personal Data Sheet (CS FormNo. Form from school or
212 Revised 2017) CSC website
3. Certified True Copy of Certificate of Rating (2 copies) PRC
4. PBET/LET rating and valid and updated PRC
PRC
License/ID
5. Transcript of Records (Undergraduate and Graduate,if School where applicant
any) with General Weighted Average graduated
6. Certificate of Employment, Contract of Service, or Duly
signed Service Record with Inclusive Dates andSchool Previous employer
Clearance, whichever are applicable
7. Performance Ratings covering one (1) year performance in
the last rating period/s prior to theassessment, if applicable Previous employer
8. Certificates of related training/ seminar/workshop/

Training provider/s
forum/specialized training, if applicable
9. NBI Clearance NBI
10. Voter’s ID and/or any proof of residence acceptable
COMELEC/Barangay
by the School Screening Committee
PROCES PERSON
FEES TO
BE PAID
TIME BLE
1.1 Check documents
1. Submit the School
for completeness,
complete 40
accuracy, veracity and None Screening
requirements minutes
authenticity of Committee
and fill out checklist
School
1.2 Prepare
None 5 minutes Screening
certification Committee
626
1.3 Sign the School
None 2 minutes
certification Head
2.1 Issue a duly
2. Receive copy of verified and attested
checklist and School
checklist and signed None 7 minutes Screening
certification certification of
requirement to the Committee
applicants
2.2 Inform applicant of
next steps, i.e. school
School
will submit documents
to SDO and SDO will
Committee
contact
applicant for updates
Total None 1 hour
627
2. Acceptance of Employment Application for Teacher I Position (online)
Due to the COVID-19 pandemic, schools have provided teacher-applicants an online option
where complete application requirements may be submitted, for onward submission to the
Schools Division Office for evaluation and assessment.
Office or Schools
Division:
Transaction:
Who may avail: Teachers
Teacher-applicants are requested to bring both original/CTC and photocopies ofeach
requirement.
1. Letter of intent addressed to the SDS Teacher-applicant
2. Duly accomplished Personal Data Sheet (CS Form Form from school or
No. 212 Revised 2017) CSC website
3. Certified True Copy of Certificate of Rating (2 copies) PRC
4. PBET/LET rating and valid and updated PRC
PRC
License/ID
5. Transcript of Records (Undergraduate and Graduate,if School where applicant
any) with General Weighted Average graduated
6. Certificate of Employment, Contract of Service, or Duly
signed Service Record with Inclusive Dates andSchool Previous employer
Clearance, whichever are applicable
7. Performance Ratings covering one (1) year performance in
the last rating period/s prior to theassessment, if applicable Previous employer
8. Certificates of related training/ seminar/workshop/

Training provider/s
forum/specialized training, if applicable
9. NBI Clearance NBI
10. Voter’s ID and/or any proof of residence COMELEC/Barangay
PROCES PERSON
FEES TO
BE PAID
TIME BLE
1. Submit the School
complete 1.1 Download 15
None Screening
requirements submitted documents minutes
Committee
1.2 Check documents
for completeness, School
accuracy, veracity and 40
None Screening
authenticity of and fill minutes
Committee
out checklist
628
School
1.3 Prepare
certification Committee
1.4 Sign the School
None 5 minutes
certification Head
2.1 Inform applicant of
next steps via email,
i.e. school willsubmit
2. Acknowledge documents toSDO and School
email SDO will contact None 5 min Screening
applicant for updates; Committee
attach copyof e-signed
checklist
and certification
Total None 1 hour, 10 minutes
629
3. Borrowing of Learning Materials from the School Library/Learning Resource
Center
Learners, teaching and non-teaching personnel are given free access to learning materials
(LMs) such books, journals, magazines from Libraries or Learning ResourceCenters. However,
accountability and accountability should be properly observed especially since borrowers
are allowed to bring the LMs home. Thus, it is necessary to monitor the proper use and
accounting of LMs.
Office or Division: Schools

Who may avail: Learners, Teaching and Non-teaching Personnel
1. Library Card/QR Code – 1 originalcopy School Library
2. School Identification Card – 1 Client

original copy
3. Borrower’s Card –1 original copy School Library
FEE
S TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION BE
G TIME RESPONSIBLE
PAID
1. Log-in to the
logbook None 2 minutes
2. Fill-out library 2.1 Receive and
card and present check library/
to librarian None 3 minutes
SLRC card
3. Request for 3.1 Check card

the LM catalogue for LM None 6 minutes
requested
4. Fill-out 4.1 Receive and
borrower’s card check borrower’s
card and clip it with None 3 minutes
the library card; Librarian/
issue the LM Designated School
5. Receive the 5.1 Remind the Librarian
book borrower of the
None 3 minutes
rules on the use
/return of LM
6. Return the LM 6.1 Check the
and presentthe borrowed LM, sign
borrower’s card borrower’s card and
None 2 minutes
return the library
card to the
borrower
630
4. Distribution of Printed Self-Learning Modules in Distance Learning Modality
The Basic Education-Learning Continuity Plan (BE-LCP) introduced different distance learning
modalities that suit the learners’ present situation due to the COVID-19 pandemic. One of
the most appropriate modalities is the printed self-learning modules (SLMs) distributed to
learners. Parents, guardians, and learners are oriented on how learning at home will be
facilitated through the SLMs. The schedule and drop-off pointsfor distribution are announced
by the school through different channels.

Who may avail: Learners, Parents/Guardians
1. Orientation of BE-LCP and Process School
of Distribution of Modules
2. Schedule of Distribution and School Information Officer/Class
Retrieval of Learning Modules Adviser/School Facebook Page/FB Group
Chat/Tarpaulin/School Bulletin Board
3. Distribution and Retrieval Form of Class Adviser
Learning Modules
FEE
S TO PROCESSIN PERSON
CLIENT STEPS AGENCY ACTION BE
G TIME RESPONSIBLE
PAID
1.1. Ask the

learner's name, log
the attendanceand
1. Parent/ release the module.
guardian report Remind Class Adviser/
None 7 minutes
to the drop-off parents/guardians Teacher-in-charge
station about schedule of
distribution and
submission of SLMs.
2.1. Receive the

completed SLMs.
2. Return the
Check for Class Adviser/
completed SLMs
completeness None 10 minutes
on the scheduled Teacher-in-charge
using module
date.
monitoring
checklist.
3.1 Assist in placing
3. Segregate the
received SLMs and
submitted SLMs Class Adviser/
answersheets in None 3 minutes
and answer designated boxes. Teacher-in-charge
sheets.
631
4. Receive new 4.1 Release new Class Adviser/
None 5 minutes
SLMs. set of SLMs. Teacher-in-charge
4.2 Affix signature Class Adviser/
in Distribution None 2 minutes
Form. Teacher-in-charge
4.3 Disinfect
received SLMS and Class Adviser/
answer sheets(via None 14 minutes
Teacher-in-charge
disinfecting
room/device).
4.4 Forward
disinfected
submitted SLMs and Class Adviser/
None 5 minutes
answer sheetsto Teacher-in-charge
assigned
teacher.
632
5. Enrollment (walk-in)
This is the process of registering learners into the Learner Information System (LIS)upon
submission of complete requirements.

1. Basic Education Enrollment Form/Modified
Learner’s Enrollment Survey Form (MLESF) -1
original, 1photocopy
2. Affidavit of Undertaking - 1 original copy Records/Guidance Office
3. Pledge of Transferee – 1 original copy
4. Learner's Credentials (SF9/Form 138 and
SF10/Form 137)
5. PSA Birth Certificate (formerly NSO) - 1 Philippine Statistics Authority /
original, 2 photocopies Local Civil Registrar
6. Barangay Certification Barangay Hall
Eligibility Standards from DepEd Order 03, s. 2018
Kinder
Children aged five years old by October 31st ofthe
School Year they enroll
Grade 1
a. Children who completed Kindergarten
programs in DepEd Accredited schools&
centers
b. Certificate of Completion and Progress
Report Card
c. Children who are six (6) years old and
above by October 31st of the school year
School
they will enroll in and who have not
completed Kindergarten
d. Result of Early Childhood Care and
Development (ECCD) Assessment
Checklist
e. Children who are completed any form of
Kindergarten program in non-DepEd
accredited learning and day-care centers,
or home-schooled learners (DO47, s 2016)
f. Result of Philippine Educational Bureau of Education Assessment
Placement Test (PEPT) or Philippine (BEA), DepEd Central Office
Validating Test (PVT)
633
Grade 7
a. Grade 6 Graduate
b. School Form 9 Grade 6 (formerly Form School
138)
c. PEPT Passer or A&E Test Passer
d. Result of PEPT or A&E Test BEA, DepEd Central Office
Grade 11
a. Grade 10 Completer
138)
c. PEPT Passer or A&E Test Passer
d. Result of PEPT or A&E Test BEA, DepEd Central Office
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTION TIME RESPONSIBLE
PAID
1. Legibly fill- out 1.1 Check the
the Basic completeness of
Education information in
Enrollment the Basic
Form, Education
Affidavit of Enrollment School
Undertaking, Form and other None 15 minutes Enrollment
Pledge of relevant Focal Person
Transferees requirements.
(For Accomplish
Transferees) needed
information in
the forms.
2. Submit 2.1. Receive and
complete log complete
requirements requirements
for per grade
enrollment level
per grade
School
level If incomplete,
None 15 minutes Enrollment
tag as
Focal Person
Temporary
enrolled &
required to
submit
Affidavit of
Undertaking
2.2. Approval of
None 10 minutes School Head
transfer
2.3 Endorse list of
School
enrollees to
Records/ None 1 day Enrollment
Registrar Focal Person
634
2.4 Complete the
None 1 hour Teacher/Adviser
List of
Enrollees for
sectioning:
a. old learners
b. Incoming
Kinder/ Grade
1 / Grade 7 /
Grade 11 / Balik-
Aral /
Transferees
2.5 Post List of
Learner’s
None 2 days Teacher/Adviser
Section.
3. Access list of 3.1 Post List of
learner’ssection. Learner'sSections None 1 hour Teacher/Adviser
Old learners: 1 day, 1 hour,
40 minutes
TOTAL: None
New Learners:3 days, 40minutes
635
6. Enrollment (Online)
Due to the COVID-19 pandemic, schools began to accommodate the enrollment of learners
through different web-based platforms such as Facebook (school’s official account and FB
Messenger), school’s official email address, and Google form links. Learners are considered
officially enrolled when all requirements are submitted onlineusing the stated platforms.
Office or Schools
Division:
Type of
Transaction:
Who may avail: Learners or their parents/guardians with access to the internet.
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Basic Education Enrollment Form/Modified
Learner’s Enrollment Survey Form (MLESF) -1
original, 1photocopy
2. Affidavit of Undertaking - 1 original copy Records/Guidance Office
3. Pledge of Transferee – 1 original copy
4. Learner's Credentials (SF9/Form 138 and
SF10/Form 137)
5. PSA Birth Certificate (formerly NSO) - 1 Philippine Statistics Authority /
original, 2 photocopies Local Civil Registrar
6. Barangay Certification Barangay Hall
Eligibility Standards from DepEd Order 32, s. 2021
Kinder
Children aged five years old by October 31st ofthe
School Year they enroll
Grade 1
a. Children who are completed
Kindergarten programs in DepEd
Accredited schools & centers
b. Certificate of Completion and Progress
Report Card
c. Children who are six years old and above
by August 31st of the school yearthey will
enroll in and who have not completed
School
Kindergarten
d. Result of Early Childhood Care and
Development (ECCD) Assessment
Checklist
e. Children who are completed any form of
Kindergarten program in non-DepEd
accredited learning and day-care centers,
or home-schooled learners (DO47, s 2016)
f. Result of Philippine Educational Bureau of Education Assessment
Placement Test (PEPT) or Philippine (BEA), DepEd Central Office
Validating Test (PVT)
636
Grade 7
e. Grade 6 Graduate
f. School Form 6 Grade 6 (formerly Form School
138)
g. PEPT Passer or A&E Test Passer BEA, DepEd Central Office
h. Result of PEPT or A&E Test
Grade 11
a. Grade 10 Completer
138)
c. PEPT Passer or A&E Test Passer BEA, DepEd Central Office
d. Result of PEPT or A&E Test
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTION G TIME RESPONSIBLE
PAID
1.1 Send digitized
1. Request digital
form and list
Basic Education
of other
Enrollment Form Teacher-in-
relevant
and/or Affidavit Charge/
requirements None 5 minutes
of Undertaking Adviser/ ICT
to preferred
(forTransferees) Coordinator
online
platform of
the enrollee
2.1 Download and
2. Fill out the print received
online documents. If
enrollment requirements Teacher-in-
form and are Charge/
None 10 minutes
submit incomplete, Adviser/ ICT
complete tag as Coordinator
requirements temporary
online enrolled.
3. Receive status
of enrollment
Teacher-in-
and submit 2.6 Provide
Charge/
missing status of None 5 minutes
Adviser/ ICT
requirements enrollment.
Coordinator
if any.
2.7 Endorse list of Teacher-in-

enrollees to Charge/
None 30 minutes
Records/ Adviser/ ICT
Registrar Coordinator
637
b. Incoming
Kinder/
Grade 1 /
Grade 7 / None 2 days
Grade 11 /
Balik-Aral /
Transferees
Teacher-in-
4. Access list of 2.9 Post List of
Charge/
learner’s section. Learner’s None 1 hour Adviser/ ICT
Section. Coordinator
Old learners:2 hours, 50
minutes
TOTAL: None
New learners:2 days, 1
hour, 50minutes
638
7. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(walk-in)
Certified True Copy and Photocopy of DepEd official documents that are in the custodyof the
school may be released to the requesting client.
Office or School Registrar/Guidance or LIS

Division:
Transaction: Government to Citizen (G2C)
Who may General Public
avail:
1. Request Slip or Letter (1 Copy) School/Client
2. Valid ID - (original and 1 Photocopy)
Client
3. Authorization Letter - 1 copy (if applicable)
CLIENT AGENCY FEES TO PROCESSI PERSON

STEPS ACTION BE PAID NG TIME RESPONSIBLE
1. Fill up the 1.1 Provide client None 5 minutes Teacher-in-
requisition slip requisition slip Charge
1.2 Check the
completeness of
the information, Teacher-in-
None 8 minutes
search for the Charge
requested
document
1.3 Print or
photocopy the Teacher-in-
None 8 minutes
requested Charge
Document
1.4 Review, verify,
and certifytrue
Records Officer
copy of the
None 10 minutes /Admin Officer
document and
affix dry seal
Principal/
1.5 Sign the CTC None 5 minutes
Records Officer
2.1 Release the
2. Receive the document and
ensure client Records Officer
requested
signed the None 8 minutes and/ or Admin
document and
logbook upon Officer
sign the logbook
receipt
TOTAL 44 minutes
639
8. Issuance of Requested Documents in Certified True Copy (CTC) and Photocopy
(Online)
Due to the COVID-19 pandemic, schools have provided the general public the optionto
request for documents via email.
Office or School Registrar/Guidance or LIS

Division:
avail:
1. Request Slip or Letter – soft copy School/Clien
2. One (1) Valid ID – soft copy
Client
3. Authorization Letter - soft copy (if applicable)
CLIENT FEES TO PROCESSI PERSON

AGENCY ACTION
STEPS BE PAID NG TIME RESPONSIBLE
1. Submit the 1.1 Acknowledge
requisition request via email,
Teacher-in-
slip/Letter via search for the None 5 minutes
Charge
school email requested
address document
1.2 Print or
Teacher-in-
photocopy/scan None 10 minutes
Charge
document
1.3 Review, verify,
and certify true copy
of the document Records Officer
None 10 minutes
and affixschool dry /Admin Officer
seal
Principal/
1.4 Sign the CTC 5 minutes Records Officer
None for
active
learners.
2. 2.1 Email the Records Officer
For others
Acknowledge document to the 8 minutes and/ or Admin
– client
email received client Officer
pays fee
directly to
courier, as
applicable
TOTAL 38 minutes
640
9. Issuance of School Clearance for different purposes
Clearances may be requested by clients for a number of purposes: for clearance from money
or property accountability, leaves (maternity, terminal, vacation/sick leave), retirement,
travel, or transfer to another school, etc. Schools use CSC Form 7 as the template for the
issuance of clearances, and the number of signatories would depend on the purpose of leave
applicable to the client. Note that not all kinds of leave requestsrequire clearances.
Office or School
Division:
Who may Active, Retired/Resigned DepEd Employees
avail:
1. Letter addressed to School Head (except for
Client
emergency leave) – 2 copies
2. CSC Form 7 – 3 copies School
3. Other requirements, depending on the purposeof
Client
the clearance
4. Authorization Letter and ID - 1 copy (if
Client
applicable)
CLIENT AGENCY FEES TO PROCESSI PERSON
STEPS ACTION BE PAID NG TIME RESPONSIBLE
1.1 Review and
decide on the
request.
If approved, refer
1. Submit School Head/
to the office
complete None 10 minutes Department Head
issuing CSC Form
requirements
7.
Otherwise,
provide further
details.
Admin Officer/
1.2 Issue CSC HR-designate/
None 5 minutes Personnel in-
Form 7.
charge
2.1 Check
2. Fill out form 15 minutes
applicant records Authorized
and process None per
and sign clearance signatory
clearance by signatory
visiting offices of
641
applicable
signatories
3. Upon
completion of
required Admin Officer/
signatures, 3.1 Check form for HR-designate/
None 10 minutes
submit form to completeness Personnel in-
office that charge
issued form
3.2. Provide
receiving copy of
CSC Form 7 and
next steps, i.e. Admin Officer/
documents will be HR-designate/
None 5 minutes
forwarded by the Personnel in-
school to the SDO, charge
SDO will provide
feedback to the
school
4.1 Provide
2 days upon Admin Officer/
4. Acknowledge feedback to
receipt of SDO HR-designate/
message from applicant upon None
decision Personnel in-
school receipt of SDO
charge
decision
TOTAL 2 days, 30 minutes
642
10. Issuance of School Forms, Certifications, and other School Permanent
Records
This service pertains to issuance of pertinent school records, certifications and other
credentials related to the learner that are in the custody of school that may be requested to
for any legal purpose it may serve the requestor.

1. Requisition slip – 1 copy Records Section/Registrar’s Office
2. Valid Identification Card – 1
original copy and 1 photocopy
3. Authorization Letter–1 original
copy for Authorized Personnel Client
4. Request letter addressed to the
School stating the reason for the
Request
5. Requisition slip given by School School where child is presently enrolled
where the child is presently
enrolled – For Certificate of (Follow the DO 54 s, 2016 -Guidelines
Good Moral, Form 137 and/ or on the Request and Transfer of
Form 138 2.Learner’s School Records)
6. Request slip given by DSWD – For DSWD/Request from Parent/guardian
Certificate of Enrollment
needed in 4Ps
7. Affidavit of Loss – For duplicatecopy Client
of documents
8. List of requirements from Local Local Civil Registrar
Civil Registrar – For Late
Registration of Birth
9. List of requirements from DFA – Department of Foreign Affairs
For Passport Application
10. Proof of migration from the Embassy of the country of destination
embassy – For Migration
Purpose
PERSON
E
Teacher- in
1.Fill out Charge/
1.1. Provide client Registrar’s
requisition None 5 minutes
requisition slip Office
slip
Personnel
1.2. Check the formfor Teacher- in
completeness None 10 minutes Charge/
Registrar’s
643
and search for Office
the requested Personnel
document.
Teacher- in
1.3. Print or Charge/
photocopy/scan None 5 minutes Registrar’s
document Office
Personnel
Teacher- in
Charge/
1.4. Review and Registrar’s
verify the Office
None 5 minutes
document and Personnel
certify true copy /Records
Officer/ Admin
Officer
Teacher- in
2.1 Release the
2. Receive the Charge/
document and
requested Registrar’s Office
ensure client
document and None 5 minutes Personnel/Reco
signed the
sign the rds Officer/
logbook upon
logbook Admin Office
receipt
40 minutes
TOTAL: None
644
11. Public Assistance (walk-in/phone call)
Schools need to work with different individuals and organizations to strengthenpartnerships
that would benefit the learners and the DepEd community. Consequently,schools also have to
address the concerns of its clients.
Office or Schools
Division:
avail:
1. Complete information Client
School Information
2. Intake sheet – 1 original copy Coordinator/Guidance
Counselor/ Advocate
AGENCY FEES TO PROCESSI PERSON
CLIENT STEPS ACTION BE PAID NG TIME RESPONSIBLE
School
1, Communicate
1.1 Note the Information
details of concern
client concern/ Coordinator
(verbally or via None 15 minutes
ask client to fill (SIC)/Guidance
intake sheet)
out intake sheet Counselor/
Advocate
1.2 For simple
concerns –
provide
immediate reply. SIC/Guidance
None 30 minutes Counselor/
For complex Advocate
concerns –
advise client of
next steps.
2.1 Provide copyof
intake form to
client (for walk-in
2. Take note of SIC/Guidance
clients) and route
information None 15 minutes Counselor/
another copy to
received Advocate
the concerned
office (internal
resolution owner).
TOTAL 1 hour
* If the resolution owner is internal, processing time would depend on type of concern as
guided by the 3-7-20 rule of RA 11032 and/or applicable laws.
645
12. Public Assistance (email/social media)
Due to the COVID-19 pandemic, schools started to accommodate queries andcomplaints
through their official email address and social media account/s.
Office or Schools
Division:
avail:
1. Complete information Client
AGENCY FEES TO PROCESSI PERSON

CLIENT STEPS ACTION BE PAID NG TIME RESPONSIBLE
1. Communicate 1.1 Record the

details of concern communication
AO/ICT
via school’s via online
Coordinator/
official email tracker/logbook, None 15 minutes
Teacher in-
address or social download
charge
media account attachment (if
any).
2.1 For simple AO/ICT

2. Take note of
concerns – Coordinator/
information None 20 minutes
provide Teacher in-
received
immediate reply. charge
For complex
concerns –
advise client of
next steps.
CC the concerned
AO/ICT
office/agency (if
Coordinator/
applicable) and None 40 minutes
Teacher in-
request them to
charge
acknowledge
email to the client
directly, CC the
school.
TOTAL 1 hour, 15 minutes
*If the resolution owner is internal, processing time would depend on type of concernas guided by the 3-7-20 rule of RA 11032 and/or
applicable laws.
646
13. Receiving and Releasing of Communications and other documents

1. Letter/official communication Client
addressed to the School Head
PERSON
AGENCY FEES TO PROCESSI
ACTION BE PAID NG TIME
BLE
1. Submit copy of 1.1 Check
letter/official communication AO/ICT
communication received and Coordinator
forward to the None 10 minutes
/ Teacher
principal/school in-charge
head
1.2 Review and
provide School
None 1.5 hours
instructions for Head
further processing
AO/ICT
1.3 Route to the
Coordinator
concerned None 10 minutes
/ Teacher
office/personnel
in-charge
1.4 Act on the
concern/request Concerned
and forward to the None 2 days* office/
school head for personnel
checking
1.5 Check the None School
action provided 20 minutes Head
2. Receive resolution 2.1 Release
AO/ICT
to request document/
Coordinator
(document/verbal communicate None 15 minutes
/ Teacher
advice) resolution from
in-charge
concerned office
2 days, 2 hours, 25
TOTAL minutes
*If the resolution owner is internal, processing time would depend on type of concernas guided by the 3-7-20 rule of RA 11032 and/or
applicable laws.
647
14. Reservation Process for the use of school facilities
Schools regularly receive requests from other government agencies and private
organizations to use classrooms or other school facilities for different purposes such as the
conduct of CSC examinations, board exam review, or coop membership meetings. Note that
this specific process only applies to requests received directly from clients and not the
SDO/RO.
Office or Schools
Division:
Type of Government to Business (G2B)
1. Letter of request addressed to the School Headstating
Client
the activity details
2. Valid ID Client
PROCES PERSON
FEES TO
BE PAID
TIME BLE
1.1 Check activity details
1. Submit - date and time,purpose
Receiving
requirements vs. the schedule of None 7 minutes
Clerk/AO
school
activities
1.2 If venue is availableon
School
the requested date, None 5 minutes
Head
forward to School Head
1.3 Inform client of next
steps, i.e. request will be
Receiving
forwarded to SDO for None 5 minutes
Clerk/AO
approval and provide
feedback to school
2 days
1.4 Provide feedback to upon
applicant upon receipt of None receipt of
SDO decision SDO
decision
2. Applicant settles
other 2.1 Issue official receipt
10 AO/
requirements with for payment made, as None
minutes Cashier
school applicable
Total None 2 days, 27 minutes
648
15. Request for Personnel Records for Teaching/Non-Teaching Personnel
Teaching and non-teaching personnel or their authorized representatives may
request the following documents for different purposes:
• Certificate of Compensation
• Certificate of Employment
• Certificate of Last Payment Received/Certificate of Oneness
• Certificate of No Benefits Received
• Service Record
• Certificate of Leave Credit Balance
• Certificate of Service Credit Balance
The steps in processing this service depend on whether the school has the authorityto
process the said request or would need to forward the request to the SDO.
For schools with authority to process the request directly:
Office or Division: School

Who may avail: Active and retired/resigned DepEd teaching and
non-teaching personnel
1. Requisition slip - 1 copy Admin Section
2. Valid ID of the requesting person and
Client
Authorized Person – original and photocopy
3. Authorization Letter – 1 copy Client
FEES PROCE PERSON
CLIENT STEPS AGENCY ACTION TO BE SSING RESPONSIBL
PAID TIME E
1. Fill out 1.1. Check the request
25 AO/Admin
requisition slip and retrieve the client None
minutes Assistant
data
1.2 Prepare the
20 AO/Admin
requested document None
minutes Assistant
for signature
5 AO/School
1.3 Sign the document None minutes Head
1.4 Affix dry seal, if 5 AO/Admin
None minutes
applicable Assistant
2. Sign the logbook
5 AO/Admin
upon receipt of 2.1 Release document None
document minutes Assistant
TOTAL: None 1 hour
649
For schools that need to forward the request to SDOs:
Office or Division: School

Who may avail: Active and retired/resigned DepEd teaching and
non-teaching personnel
1. Requisition slip - 1 copy Admin Section
2. Valid ID of the requesting person and
Client
Authorized Person – original and photocopy
3. Authorization Letter – 1 copy Client
4. Transmittal letter from School Head School
Additional for Certificate of Leave Credit School
Balance (non-teaching) and Certificate of
Service Credit Balance (teaching)
5. Accomplishment report duly signed by the
grantee and concurred by the immediate
supervisor (1 original copy)
6. Duly signed DTR/Biometric Report of
Attendance (CS Form 48) (1 original copy)
7. Memorandum re: activity conducted
8. Certificate of Appearance
As applicable:
9. Certificate of Attendance (for Brigada
Eskwela) COMELEC
10. COMELEC Appointment (for National,
Local and Barangay Election)
FEES PROCE PERSON
CLIENT STEPS AGENCY ACTION TO BE SSING RESPONSIBL
PAID TIME E
1. Fill out 1.1. Check the request
25 AO/Admin
requisition slip and retrieve the client None
minutes Assistant
data
1.2. Advise client of
next steps, i.e. request
will be forwarded to
the SDOand SDO will
provide document to 15 AO/Admin
None
school. School will minutes Assistant
inform theclient when
the
document is available
for release.
1.3 Log and collate
AO/Admin
requests for SDO, None 1 day
prepare transmittal Assistant
650
letter to be signed by
school head
1.4 Check and sign 5
None minutes School head
transmittal letter
1.5 Forward the
once a AO/Admin
collated requests None
week Assistant/Aide
to SDO
2 days
1.6 Follow-up status of after AO/Admin
None
request with SDO submissi Assistant
on
1.7 Upon advice of

SDO, pick-up once a AO/Admin
None
requested week Assistant/Aide
documents
2. Sign the logbook 2.1 Release document2

upon receipt of working days upon 5 AO/Admin
None
requested receipt of minutes Assistant
document from SDO
3 days, 30 minutes
TOTAL: None
651
Schools
Internal Services
652
SCHOOLS – INTERNAL SERVICES
1. Issuance of Special Order for Service Credits and Certification of

Compensatory Time Credits
Vacation service credits are given for work beyond regular functions or beyond regular work
hours/days where payment of honorarium or overtime pay is not possible. In addition, there
are situations where extraordinary work is demanded from teachers including those which
expose their lives to certain risks and for which monetary compensation is not enough.
Thus, extra non-monetary compensation is justified.
Office or Division: Schools - Personnel Unit

Who may avail: Active DepEd Teaching/Non-teaching Personnel
1. Accomplishment report duly signed by Teaching Personnel - SO for Service
the grantee and concurred by the Credits
immediate supervisor - 1 original Non-teaching - CTO Credits
2. Duly signed DTR/Biometric Report of School Head
Attendance (CS Form 48) - 1 original
3. Memorandum re: activity conducted DepEd SDO/School Official
Website/Principal's Office
4. Certificate of Appearance School Head/Program Facilitator
As applicable: School Head
5. Certificate of Attendance (for Brigada
Eskwela)
6. COMELEC Appointment (for National, COMELEC
Local and Barangay Election)
CLIENT STEPS AGENCY ACTION BE PAID ING TIME RESPONSIBLE
1. Submit
1.1.Check submitted AO/Admin
complete None 15 minutes
requirements requirements Assistant
1.2. Acknowledge
client request and
advise of next steps,
i.e. request will be
forwarded to the SDO
and SDO will provide AO/Admin
None 15 minutes
document toschool. Assistant
School will inform the
client when the
document
is available for
release.
1.3 Log and collate
AO/Admin
requests for SDO, None 1 day
Assistant
prepare transmittal
653
letter to be signed
by school head
1.4 Sign the
None 5 minutes School head
transmittal letter
1.5 Forward the
once a AO/Admin
collated requests None
week Assistant/Aide
to SDO
1.6 Follow-up status 2 days after

AO/Admin
of request with None submission
Assistant
SDO
1.7 Upon advice of

SDO, pick-up once a AO/Admin
None
requested week Assistant/Aide
documents
2.1 Release
2. Sign the
document 2
logbook upon
working days AO/Admin
receipt of None 5 minutes
upon receipt of Assistant
requested
documents from
document
SDO
TOTAL: None 1 day, 40 minutes
654
2. Laboratory and School Inventory
Schools are required to properly account its school buildings and facilities such as offices,
classrooms, laboratories, materials, and equipment. Personnel who perform the task are
trained on the set of standards being followed on the classification of school buildings.

Who may avail: LGU, School Head, SDO, RO, CO
1. School Inventory Form School Property Custodian/ Supply
Officer/Teacher-In-Charge
2. National School Building Inventory School Property Custodian/ Supply
Form (NSBIF) Officer/Teacher-In-Charge
1.1 Gather data on
Class Advisers/
inventory from class
1. Request the Property
advisers, laboratory
conduct of custodian, etc. at the None 2 days custodian/
inventory end of each school Physical Facility
year or as needed Coordinator
Supply Officer/
Property
1.2 Consolidate school
Custodian /
inventory andsubmit
None 1 day Physical Facility
to school head for
Coordinator/
signature
School EBEIS
Coordinator
1.3 Review and sign
the report None 10 minutes School Head
1.4 Submit School Property
Inventory Report to Custodian /
None 30 minutes
SDO via hard School EBEIS
copy/email Coordinator
TOTAL None 3 days, 40 minutes
655
3. School Learning and Development
It is a school strategic initiative based from the result of electronic-Self Assessment Tool (e-
SAT) and other similar needs assessments to address any competency gap/s that affect or
contribute to the school's performance. This could be done through School Learning Action
Cell (SLAC), Coaching and Mentoring, In-Service Training (INSET), Work Immersion, or Team
Development.
Office or Schools
Division:
Transaction:
Who may avail: Teachers or Teaching Personnel
1. School Action Plan Form -1 copy LAC Coordinator
2. Accomplished Individual HR/Teacher/School Head/Department Head
Performance Commitment and
Review Form (IPCRF) – 1
photocopy
3. Accomplished e-SAT ICT Coordinator
4. Accomplished Development Plan Head Teacher , School Planning Team
5. Project/Training/SLAC Proposal –for PMT, SLAC Coordinator/Master Teacher
INSET
6. Monitoring & Evaluation Form LAC Coordinator/Master Teacher
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1.Submit 1.1 Check
complete submitted None 5 minutes
requirements requirements
1.2 Identify
needs of School Training
None 1 day Coordinator/
teachers based
on documents PMT/
SLAC
1.3 Craft an
action/SLAC Coordinator/
None 1 day
plan/proposal Master
2. Attend learning Teacher/ Head
and development 2.1 Implement Teacher/
activity and None 1 hour ICT Coordinator
SLAC
provide feedback / School Head
2.2 Conduct
Monitoring and None 30 minutes
Evaluation
656
Feedback and Complaints
The mechanism applicable to the governance level shall be posted at the main entrance or
most conspicuous place of service as a poster or tarpaulin at the CO/RO/SDO (onsite) or in
the “Contact Us” tab in the RO/SDO website (online).
Schools
Central Office Regional Office
Division Office
How to send Walk-in: Fill out the Walk-in Client Walk-in: Visit the Walk-in: Visit
feedback Form 1 at the Public Assistance (specify if PAU or the (specify if
Action Center (PAAC) RPAC) OSDS or DPAC)
Online: Email the PAAC at Online: Email Online: Email
depedactioncenter@deped.gov.ph (insert email (insert email
address) or fill address) or fill
out the RO online out the SDO
feedback form at online feedback
(insert link) form at (insert
link)
Phone: Call the PAAC at Phone: Call the Phone: Call the
(+63 2) 8636-1663 | 8633-1942 | (specify if PAU or (specify if OSDS
8635-9817 | 8638-7530 | RPAC) at (insert or DPAC) at
8638-7531 | 8638-7529 phone no. here) (insert phone no.
here)
SMS: Send a text message to PAAC at SMS: Send a text SMS: Send a
0919-456-0027 | 0995-921-8461 message to text message to
(specify if PAU or (specify if OSDS
RPAC) at (insert or DPAC) at
phone no. here) (insert phone no.
here)
How For feedback sent through the PAAC: Feedback shall be recorded and
feedback is referred to the concerned office/s with a request to address the feedback. Any
processed action undertaken shall be communicated by the concerned office/s directly
to client, CC: PAAC.
For feedback sent directly to the concerned office: Feedback shall be recorded
and addressed directly by the concerned office and communicated to the
client.
How to file Walk-in: Fill out the Walk-in Client Walk-in: Visit the Walk-in: Visit
a complaint Form 1 at the Public Assistance (insert name of the (insert name
Action Center (PAAC). office in RO in of office in SDO
charge of in charge of
However, if the client already has the receiving receiving
required documents for filing a complaints) complaints)
complaint, said documents shall be
received by the Records Division. However, if the However, if the
client already has client already
the required has the required
documents for documents for
filing a complaint, filing a
said documents complaint, said
shall be received documents shall
by the Records be received by
Section Records
657
Online: Email the PAAC at Online: Email the Online: Email
action@deped.gov.ph (insert name of the (insert name
office in RO in of office in SDO
charge of in charge of
complaints) at complaints) at
(insert email (insert email
address) or fill address) or fill
out the online out the online
complaint form at feedback form at
(insert link) (insert link)
Phone: Call the PAAC at Phone: Call the Phone: Call the
(+63 2) 8636-1663 | 8633-1942 | (insert name of (insert name of
8635-9817 | 8638-7530 | office) at (insert office) at (insert
8638-7531 | 8638-7529 phone no. here) phone no. here)
SMS: Send a text message to SMS: Send a text SMS: Send a

0919-456-0027 | 0995-921-8461 message to (insert text message to
name of office) at (insert name of
(insert phone no. office) at (insert
here) phone no. here)
Upon receipt of complete information and/or documentation, the office
personnel designated to receive the complaint shall record the concern on the
database and inform the client of the next steps to be undertaken to resolve
the issue and how the resolution shall be communicated to the client.
Contact 8888: Call 8888 | Text 8888 | Visit https://8888.gov.ph/

Information
of 8888, ARTA: Call 0969-257-7242 or 0928-690-4080 | Email
ARTA, and complaints@arta.gov.ph
CSC-CCB
Civil Service Commission-Contact Center ng Bayan (CSC-CCB): Call 1-6565 |
Text 0908-881-6565 | Visit https://contactcenterngbayan.gov.ph/contact-us
658
X. List of Offices
A. Central Office
EXECUTUVE COMMITTEE
Office Name / Position Contact Information
Office of the Secretary SARA Z. DUTERTE 8633-7208; 8633-7228; 8687-
• Public Affairs Service Vice President and Secretary 2922, 8636-4876; 8637-6209
• External Partnership Service osec@deped.gov.ph
• Internal Audit Service ATTY. SUNSHINE
CHARRY A. FAJARDA
Head Executive Assistant
ATTY. MICHAEL WESLEY

T. POA
Director IV
School Infrastructure and EPIMACO V. DENSING III 8638-8642; 8637-6208; 8636-
Facilities Undersecretary 4876 (f)
• Education Facilities Division osec.cos@deped.gov.ph
• School Infrastructure Program
Management Office
Administration KRISTIAN R. ABLAN 8638-1780
• Administrative Service Undersecretary usecforadministration@deped.gov
• Planning Service .ph
• Information and Communications
Technology Service ATTY. CHRISTOPHER 8634-1169
• Teachers Camp LAWRENCE S. ARNUCO oasa@deped.gov.ph
Assistant Secretary
Curriculum and Teaching (CT) GINA O. GONONG 8631-5057/ 8633-7202/ 8636-

• Bureau of Curriculum Undersecretary 4879/ 8687-4146/ 8633-7242
Development (BCD) ouci@deped.gov.ph
• Bureau of Learning Resources
(BLR)
• Bureau of Learning Delivery
(BLD)
• Bureau of Education
Assessment (BEA)
• Bureau of Alternative Education
(BEA)
• Literacy Coordinating Council
Secretariat (LCC)
Curriculum and Teaching (CT) ALMA RUBY C. TORIO 8633-7258/ 8633-5429/
• BCD Assistant Secretary oasci@deped.gov.ph
• BLR
• BLD
Curriculum and Teaching (CT) G.H. S. AMBAT 8631-8495/ 8636-6547/
• BEA Assistant Secretary asec.als@deped.gov.ph
• BAE
• LCC Secretariat
Procurement GERARD L. CHAN 8633-7224/ 8633-1940/ 8635-
• Procurement Management Undersecretary 3761
Service oupro@deped.gov.ph
OMAR ALEXANDER V. 8637-4611/ 8633-8925/
ROMERO oasp@deped.gov.ph
Assistant Secretary
Operations REVSEE A. ESCOBEDO 8631-8492/ 8633-5313/

• Learner Rights and Protection Undersecretary oure@deped.gov.ph
659
Office
• Disaster Risk Reduction
Management Service
Operations FRANCIS CESAR B. 8633-5344/
• Field Operations BRINGAS asec.ops@deped.gov.ph
• Private Education Office Assistant Secretary
• Palarong Pambansa Secretariat
Operations DEXTER A. GALBAN 8632-1368/ 8633-7213/
• Bureau of Learner Support Assistant Secretary oasops@deped.gov.ph
Services
Legal and Legislative Affairs JOSE ARTURO C. DE 8633-7259/ 8633-5439/

• Legal Service CASTRO oula@deped.gov.ph
• Sites Titling Office Undersecretary
• Legislative Liaison Office AMANDA MARIE F.
• Alternative Dispute Resolution NOGRALES
Office Assistant Secretary
Human Resource and GLORIA JUMAMIL- 863-7206/ 8636-6549/
Organizational Development MERCADO usec.hrod@deped.gov.ph
(HROD) Undersecretary
• Bureau of Human Resource and
Organizational Development
• National Educators' Academy of
the Philippines
• Teacher Education Council
Secretariat
Finance ANNALYN M. SEVILLA 8633-9342/ 8638-3703/ 8637-4211/
• Finance Service Undersecretary 8470-6628/
• Project Management Service usec.financebpm@deped.gov.ph
• Education Program
Management Office
• Voucher Program Management
Office
STRATEGIC MANAGEMENT
Public Affairs Service (PAS) JASON V. MERCENE 8633-2120
– Office of the Director (OIC) Supervising pas.od@deped.gov.ph
Administrative Officer
Communications Division 8631-6033
(PAS-CD) pas.cd@deped.gov.ph
Public Assistance Action 8636-1663/ 8633-1942/ 8638-

Center (PAAC) 7529
action@deped.gov.ph
Publications Division (PAS-PD) MARIBEL P. CABASAL 8633-9341

Chief Administrative Officer pas.pd@deped.gov.ph
External Partnership Service MARGARITA CONSOLACION 8637-6463/ 8637-6462/

(EPS) - Office of the Director C. BALLESTEROS eps.od@deped.gov.ph
Director IV
Internal Audit Service (IAS) – LEILANI L. GALVEZ 8706-5663/ ias.od@deped.gov.ph
Office of the Director Director IV
Management Audit Division BUENA B. WAGAN 8706-5961
(IAS-MAD) Internal Auditor V
Operations Audit Division (IAS- EMILIO Q. AGAMANOS JR. 8706-5664
OAD) Internal Auditor V
660
SCHOOL INFRASTRUCTURE AND FACILITIES
Education Facilities ANNABELLE R. PANGAN 8633-7263/ 8638-7110/ 8636-4877
Division (EFD) Engineer V
ADMINISTRATION
Administrative Service (AS) ROBERT M. AGUSTIN 8633-7223/ 8635-0552/ 8637-421
– Office of the Director Director IV as.od@deped.gov.ph
ELLA CECILIA G. 8633-7223/ 8635-0552/ 8637-
NALIPONGUIT 4213
Director III as.od@deped.gov.ph
Asset Management Division ALBERT C. ALANO 8635-0551/ 8633-7217/
(AS-AMD) Chief Administrative Officer as.amd@deped.gov.ph
Cash Division (AS-CD) SONIA R. DE LEON 8637-2408/ 8633-7220/
Chief Administrative Officer as.cd@deped.gov.ph
General Services Division (AS- FLORENTINO M. BARTE JR. 8636-4880/ 8633-6680/
GSD) Chief Administrative Officer as.gsd@deped.gov.ph
Records Division (AS-RD) ROSE MARIE D. MOSCOSO 8633-7218/ 8687-1449
(OIC) Supervising as.rd@deped.gov.ph
Planning Service (PS) – ROGER B. MASAPOL 8687-2744/ ps.od@deped.gov.ph
Office of the Director Director IV
Educational Management MARIETTA C. ATIENZA 8638-2251/ 8635-3958/ 8635-
Information System Division Project Development Officer V 3986
(PS-EMISD) ps.emisd@deped.gov.ph
Planning and Programming MARY JANE B. FELICIANO 8633-7216/ 8638-8634/
Division (PS-PPD) Planning Officer V ps.pdd@deped.gov.ph
Policy Research and MARIA KATRINA L. 8633-7257/ 8635-3976
Development Division (PS- GREGORIO
PRDD) (OIC) Senior Education
Program Specialist
Information and FERDINAND B. PITAGAN 8633-6548/ 8631-9636/
Communications Director IV icts.od@deped.gov.ph
Technology Service (ICTS) –
Office of the Director
Solutions Development MARIA CLARISSE T. 8633-2092/
Division (ICTS-SDD) LIGUNAS icts.sdd@deped.gov.ph
Information Technology Officer
III
Technology Infrastructure OFELIA L. ALGO 8633-2363/ icts.tid@deped.gov.ph
Division (ICTS-TID) Information Technology Officer
III
User Support Division (ICTS- ENCARNACION T. 8633-7264/ 8636-4878/ 8635-

USD) ESCUADRO 7369
Information Technology Officer icts.usd@deped.gov.ph
III
Baguio Teachers Camp (BTC) ELISEO B. RAYMUNDO (074) 442-3517/ (074) 422-6887/
(OIC) Chief Education (074) 442-2659/
Supervisor, OIC-Teachers btc@deped.gov.ph
Camp Superintendent
661
CURRICULUM AND TEACHING
Bureau of Curriculum JOCELYN D.R. ANDAYA 8636-5096/ 8633-7267/
Development (BCD) – Office Director IV bcd.od@deped.gov.ph
of the Director SAMUEL R. SOLIVEN
Director III
Curriculum Standards ISABEL A. VICTORINO 8632-7746/ 8635-9822/
Development Division (BCD- Chief Education Program bcd.csdd@deped.gov.ph
CSDD) Specialist
Special Curricular Programs AILEEN V. SUPNAD 8632-7586/ 8636-5173/
Division (BCD-SCPD) Chief Education Program bcd.scpd@deped.gov.ph
Specialist
Bureau of Learning ARIZ DELSON ACAY D. 8633-7237/ 8634-1072/ 8631-
Resources (BLR) – Office of CAWILAN 6922
the Director Director IV blr.od@deped.gov.ph
EDWARD C. JIMENEZ
Director III
RAUL C. LA ROSA
Director III
Learning Resources BESY C. AGAMATA 8634-0901/ 8631-4985/ 8631-
Production Division (BLR- Chief Education Program 3690
LRPD) Specialist blr.lrpd@deped.gov.ph
Learning Resources Quality DAISY ASUNCION O. 8634-1054/ 8631-9294/
Assurance Division SANTOS blr.lrqad@deped.gov.ph
(BLR-LRQAD) Chief Education Program
Specialist
Bureau of Learning Delivery LEILA P. AREOLA 8636-6540/ 8637-4347/
(BLD) – Office of the Director Director IV bld.od@deped.gov.ph
MARILYN B. SIAO
Director III
Teaching and Learning ROSALINA J. VILLANEZA 8687-2948/ bld.tld@deped.gov.ph
Division (BLD-TLD) Chief Education Program
Specialist
Student Inclusion Division JOSE D. TUGUINAYO JR. 8637-4346/ bld.sid@deped.gov.ph
(BLD-SID) Chief Education Program
Specialist
Bureau of Education NELIA V. BENITO 8655-2145/ 8631-6921/ 8631-
Assessment (BEA) – Office of Director IV 2588
the Director MARIVIC R. LEANO bea.od@deped.gov.ph
Director III
Education Assessment DANILYN JOY L. 8631-2589/ 8631-2571/
Division (BEA-EAD) PANGILINAN bea.ead@deped.gov.ph
Chief Education Program
Specialist
Education Research Division GRETCHEN G. CORDERO 8631-2591/
(BEA-ERD) Chief Education Program bea.erd@deped.gov.ph
Specialist
Bureau of Alternative MARILETTE R. ALMAYDA 8636-3603/
Education (BAE) – Office of Director IV
the Director LYNN Z. PADILLO
Director III
Policy and Quality Assurance RODERICK P. CORPUZ
Division (BAE-PQAD) Chief Education Program
Specialist
Program Management and ANDREW A. VILLARBA
System Development Division Chief Education Program
(BAE-PMSDD) Specialist
Literacy Coordinating ENRICO R. MENDOZA lcc@deped.gov.ph
Council Secretariat Project Development Officer V
662
PROCUREMENT
Procurement Management Atty. RHOAN L. OREBIA 8633-7232/
Service (ProcMS) – Office of Director IV procms.od@deped.gov.ph
the Director
Contract Management Division ADONIS R. BARRAQUIAS 8635-3762/

(ProcMS-CMD) Chief Administrative Officer
Procurement Planning and MA. TERESA S. FULGAR 8633-7961/ 8638-4392/ 8636-

Management Division Chief Administrative Officer 6543/
(ProcMS-PPMD)
BAC Secretariat Division JAMES RONALD G. 8633-9343/ 8636-6542/ 8631-
YBIERNAS 9640/
(OIC) Supervising
OPERATIONS
Learner Rights and ATTY. SUZETTE T. 8638-1782
Protection Office GANNABAN-MEDINA (OIC)
Chief Administrative Officer
Learners Telesafe Contact 8632-1372; 0945-175-9777
Center Helpline weprotectlearners@deped.gov.ph
Disaster Risk Reduction and CHRISTIAN E. RIVERO
Management Service Director IV 8635-3764/ 8637-4933/
(DRRMS) – Office of the drrmo@deped.gov.ph
Director
Private Education Office (PEO) private.education@deped.gov.pjh
Palarong Pambansa MARIVIC B. TOLITOL 8638-1790

Secretariat Supervising Education Program
Specialist
Bureau of Learner Support NENNETH E. ALAMA 8632-9935/ 8635-3763/ 8636-
Services (BLSS) – Office of Director IV 3602
the Director blss.od@deped.gov.ph
School Health Division (BLSS- MA. CORAZON C. DUMLAO 8632-9935/

SHD) Chief Health Program Officer blss.shd@deped.gov.ph
School Sports Division (BLSS- CESAR S. ABALON 8632-0260/

SSD) Chief Education Program blss.ssd@deped.gov.ph
Specialist
Youth Formation Division ROVIN JAMES F. CANJA 8637-9814/

(BLSS-YFD) (OIC) Project Development blss.yfd@deped.gov.ph
Officer IV
663
LEGAL AND LEGISLATIVE AFFAIRS
Legal Service (LS) – Office of DIANA MAY V. CABRALES 8636-6550
the Director Director IV ls.od@deped.gov.ph
Investigation Division (LS-ID) Atty. CORNELIO A. PACALA 8631-5773/ 8631-7242/

Attorney V ls.id@deped.gov.ph
Legal Division (LS-LD) Atty. RODEL JAMES R. 8637-6206/ 8633-7247/
PULMA ls.ld@deped.gov.ph
Attorney V
Legal Helpdesk 8633-5444/ 8706-4573/ 8633-
7205
leahd@deped.gov.ph
Sites Titling Office (STO) 8637-3743
sto@deped.gov.ph
Legislative Liaison Office (LS- legis@deped.gov.ph
LLO)
Alternative Dispute Resolution
Office
HUMAN RESOURCE AND ORGANIZATIONAL DEVELOPMENT (HROD)

Bureau of Human Resource RESTY C. OSIAS 8633-7237
and Organizational Director IV bhrod.od@deped.gov.ph
Development (BHROD) –
Office of the Director MARIO M. BERMUDEZ
Director III
Employee Welfare Division FRANCIS ALLEN B. DELA 8633-7229; 8635-3760
(BHROD-EWD) CRUZ bhrod.ewd@deped.gov.ph
Human Resource CECILLE A. ANYAYAHAN 8470-6630
Development Division Project Development Officer V bhrod.hrdd@deped.gov.ph
(BHROD-HRDD)
Personnel Division (BHROD- ALBERT JEROME C. 8633-9345; 8636-6546
PD) ANDRES bhrod.pd@deped.gov.ph
Organization Effectiveness CHARLES CEDRICK C. 8633-5375
Division (BHROD-OED) MAGHIRANG (OIC-Chief) bhrod.oed@deped.gov.ph
Project Development Officer IV
School Effectiveness Division DEXTER N. PANTE 8633-5397
(BHROD-SED) Project Development Officer V bhrod.sed@deped.gov.ph
National Educators' JENNIFER E. LOPEZ 8638-8638
Academy of the Philippines (OIC) Director IV neap.od@deped.gov.ph
(NEAP) – Office of the Director
LEAH B. APAO
Director III
Professional Development ANNA MARIE B. SAN DIEGO 8633-9455
Division (NEAP-PDD) (OIC) Senior Education neap.pdd@deped.gov.ph
Program Specialist
Quality Assurance Division EDWARD D. GARCIA 8633-7207; 8635-4796
(NEAP-QAD) Project Development Officer V edward.garcia@deped.gov.ph
Teacher Education Council RUNVI V. MANGUERRA 8638-6170; 8638-6172

Secretariat (TECS) – Office of Executive Director II tec@deped.gov.ph
the Director
664
FINANCE
Finance Service (FS) – Office ANA MARIE C. CALAPIT 8633-7231/
of the Director Director IV fs.od@deped.gov.ph
Accounting Division (FS-AD) MA. RHUNNA L. CATALAN 8633-7961/ 8633-7233/ 8633-
Chief Accountant 7201/
fs.ad@deped.gov.ph
Budget Division (FS-BD) CHOLITA F. TIONG 8637-4214/ 8637-6203/
Chief Administrative Officer fs.bd@deped.gov.ph
Employee Account LOUISA S. ROBERTO 8633-7248/
Management Division (FS- Chief Administrative Officer fs.eamd@deped.gov.ph
EAMD)
Project Management Service SUSANA S. SANTIAGO 8631-6926/
(PMS) – Office of the Director Director IV pms.od@deped.gov.ph
Project Development Division AHNEE LAE M. ABUTIN 8635-3983/ 8633-7256/
(PMS-PDD) (OIC) Senior Education
Program Specialist
Project Management Division ERWIN R. YUMPING 8633-7961/ 8631-2579/ 8631-
(PMS-PMD) Project Development Officer V 0595/ 8637-5584/
Education Program epmo@deped.gov.ph
Management Office
Voucher Program vpmo@deped.gov.ph
Management Office
665
B. Regional Offices
Office Address Contact Information

Region I Flores St., Catbangen, San (072) 607-8137
Fernando City, LaUnion region1@deped.gov.ph
Region II Regional Government (078) 304-3855 loc 122
Center, Carig Sur, region2@deped.gov.ph
Tuguegarao City
Region III Matalino St., D.M. (045) 961-7825, 455-2309
Government Center, region3@deped.gov.ph
Maimpis, City of San
Fernando
Region IV-A Karangalan ES, Karangalan (02) 682-2114, 682-1223
Village, Cainta, Rizal region4a@deped.gov.ph
Region IV-B Meralco Ave. corner St.Paul (02) 631-4070

Road, Pasig City mimaropa.region@deped.gov.ph
Region V Rawis, Legazpi City (052) 820-8404
region5@deped.gov.ph
Region VI Duran St., Iloilo City (033) 337-0149 loc 1014
Region VII Sudlon, Lahug, CebuCity (032) 231-1309,

414-7399, 255-4542
Region VIII Gov’t Center, Candahug, (053) 832-5738, 323-6075
Palo, Leyte region8@deped.gov.ph
Region IX Tiguma, Airport Road, (062) 215-3753; 215-3751

Pagadian City region9@deped.gov.ph
Region X Masterson Avenue, Zone 1, (088) 880-7071

Upper Bulalang, Cagayan region10@deped.gov.ph
De Oro City
Region XI F. Torres St., Davao City (082) 227-9342
Region XII Carpenter Hill, Koronadal (083) 228-8825
City region12@deped.gov.ph
Region XIII – JP Rosales Avenue, (085) 342-6267
CARAGA Butuan City, Agusan del region12@deped.gov.ph
Norte
CAR Wangal, La Trinidad, (074) 422-1314
Benguet car@deped.gov.ph
NCR Misamis St., Bago Bantay, (02) 920-5824
Quezon City ncr@deped.gov.ph
666
C. Schools Division Offices
Region I

SDO Ilocos Norte Brgy. 7B, Giron St., (077) 7715253; 7721993
Laoag City ilocos.norte@deped.gov.ph
SDO Ilocos Sur Quirino Blvd., Zone V, (077) 7222055
Bantay Ilocos Sur ilocos.sur@deped.gov.ph
SDO La Union Flores St. Catbangen, (072) 2424464; 2423570
San Fernando City, La la.union@deped.gov.ph
Union
SDO Alviar St., East Capitol (075) 5425965; 5426132
Pangasinan I Grounds,Lingayen, pangasinan1@deped.gov.ph
Pangasinan
SDO Canarvacanan, (075) 5134281; 5133411
Pangasinan II Binalonan, pangasinan2@deped.gov.ph
Pangasinan
SDO San Jose Drive, (075) 6540212
Alaminos City Alaminos City alaminos.city@deped.gov.ph
SDO Batac City Asuncion St. Brgy. (077) 7923554
No. 16-S, Quiling Sur, batac.city@deped.gov.phg
Batac, Ilocos Norte
SDO Candon City Candon II Central (077) 7426065
School, San Isidro, candon.city@deped.gov.ph
Candon City
SDO Burgos St., Dagupan (075) 5156009; 5234742
Dagupan City City dagupan.city@deped.gov.ph
SDO Laoag City Brgy. 14, Nolasco St., (077) 7711526; 7713678
Laoag City laoag.city@deped.gov.ph
SDO Rizal St., San Carlos (075) 5325343; 5312062
San Carlos City City sancarlos.city1@deped.gov.ph
SDO San San Fernando City (072) 8886925; 8684161
Fernando City depedcsfp@gmail.com
SDO San Vicente Drive, (075) 5683056; 5683055
Urdaneta City Urdaneta City urdaneta.city@deped.gov.ph
SDO Vigan City Mena Crisologo St. (077) 6320523; 6320533
cor. Rivero St. vigan.city@deped.gov.ph
Barangay 9, Vigan City
667
Region II

SDO Batanes San Antonio, Basco, batanes@deped.gov.ph
Batanes
SDO Cagayan Regional Government (078) 377-1065
Center, Carig Sur, sdo.cagayan@deped.gov.ph
Tuguegarao City
SDO Isabela Capitol Complex, (078) 323-0281
Alibagu, City of Ilagan isabela@deped.gov.ph
SDO Quezon St., Don (078) 3212169; 8051047;
Nueva Vizcaya Domingo Maddela, nuevavizcaya.depedro2@gmail.com
Bayombong
SDO Quirino Gundaway, Cabarroguis (078) 374 6571; 692 5019
quirino.depedro2@gmail.com
SDO Turayong Street, (078) 6521614
Cauayan City Cauayan City cauayan.depedro2@gmail.com
SDO Ilagan City INHS Compound, San (078) 624 0077
Vicente, City of Ilagan ilagan.depedro2@gmail.com
SDO Calaocan, Santiago City, (078) 3052016
Santiago City Isabela santiago.city@deped.gov.ph
SDO Regional Government (078) 255-1618; 255-1602
Tuguegarao City Center, Carig Sur, tuguegarao@deped.gov.ph
Tuguegarao City
668
Region III

SDO Aurora Sitio Hiwalayan, Brgy. (042) 2094254; 2099212
Bacong, San Luis, Aurora aurora@deped.gov.ph
SDO Bataan Provincial Capitol (047) 2373303; 2372102
Compound, Balanga bataan@deped.gov.ph
SDO Bulacan Provincial Capitol (044) 7906586; 7961361
Compound, Brgy. bulacan@deped.gov.ph
Guinhawa, Malolos
SDO Nueva Ecija Brgy. Rizal, Santa Rosa, (044) 4631586; 4631707;
Nueva Ecija nueva.ecija@deped.gov.ph
SDO Pampanga High School Blvd., Brgy. (045) 9612148; 9613010;
Lourdes, City of San pampanga@deped.gov.ph
Fernando
SDO Tarlac Macabulos Drive, Brgy. (045) 9820374; 9824286;
San Roque, Tarlac City tarlac@deped.gov.ph
SDO Zambales Zone VI, Iba, Zambales (047) 8111421; 8113578;
zambales@deped.gov.ph
SDO Angeles City Jesus Street, Brgy. (045) 8880582; 3225722
Pulungbulu, Angeles angeles.city@deped.gov.ph
SDO Balanga City DFS Phase 3, Talisay, (047) 7911077; 6627562
Balanga City balanga.city@deped.gov.ph
SDO Maharlika Highway, (044) 4637334; 4631627
Cabanatuan City Cabanatuan City cabanatuan.city@deped.gov.ph
SDO Gapan City Don Simeon St, Gapan (044) 4866524; 4867910
City gapan.city@deped.gov.ph
SDO P. Burgos St., (045) 4027534
Mabalacat City Poblacion, Mabalacat mabalacat.city@deped.gov.ph
SDO Malolos City MacArthur Highway, (044) 7916429; 6623034
Malolos, Bulacan malolos.city@deped.gov.ph
SDO Pag-asa St., Meycauayan (044) 234-0121
Meycauayan City City meycauayan.city@deped.gov.ph
SDO Gordon Avenue, New (047) 2226569; 2222568
Olongapo City Asinan, Olongapo City olongapo.city@deped.gov.ph
SDO Civic Center, San (045) 6364233; 6364209
San Fernando City Isidro, City of San sanfernando.city3@deped.gov.ph
Fernando
SDO Sto. Niño 1st, 3121, (045) 9824439
San Jose City Lupao - San Jose Rd. sanjose.city@deped.gov.ph
SDO San Jose Del Eco Park Muzon, City of (044) (045) 9824439
Monte San Jose del Monte sanjosedelmonte.city@deped.gov.ph
SDO Science City of Linglingay Rd., ScienceCity (044) 4565534; 4565895

Muñoz of Muñoz munozscience.city@deped.gov.ph
SDO Tarlac City Juan Luna Street, Brgy. (045) 9824439; 9824514
Sto. Cristo, Tarlac City tarlac.city@deped.gov.ph
669
Region IV-A

SDO Batangas DepEd Bldg., Provincial (043) 7221840 loc 212
Sports Complex, Bolbok deped.batangas@deped.gov.ph
SDO Cavite Capitol Compound, (046) 4191286
Luciano, Trece Martires deped.cavite@deped.gov.ph
SDO Laguna Provincial Capitol Cmpd., (049) 5665013
Brgy. Poblacion, Sta.Cruz laguna@deped.gov.ph
SDO Quezon Sitio Fori, Brgy. (042) 7840366 loc101/105
Talipan, Pagbilao quezon@deped.gov.ph
SDO Rizal Cabrera Rs., Hilltop, (02) 85395140-42 loc1002
Taytay, Rizal rizal@deped.gov.ph
SDO Antipolo City Sen. L. Sumulong (02) 6303110 loc 104
Circle., San Isidro antipolo.city@deped.gov.ph
SDO Bacoor City Bacoor Blvd., Brgy. (046) 4356100
Bayanan bacoor.city@deped.gov.ph
SDO P. Herrera St., (043) 7860296
Batangas City Batangas City division.batangascity@deped.gov.ph
SDO Biñan City 102 P. Burgos St., (049) 5470105 loc 105/112
Brgy. Sto. Domingo deped.binancity@deped.gov.ph
SDO Brgy. Banay Banay, (049) 4701994
Cabuyao City City of Cabuyao division.cabuyao@deped.gov.ph
SDO City Hall Compound, (049) 5549830-34 loc 11
Calamba City Brgy. Real, Calamba calamba.city@deped.gov.ph
SDO Cavite City Chief E. Martin Sts., (046) 435-9347
Caridad, Cavite City cavite.city@deped.gov.ph
SDO DASCA Compound, (046) 4329355
Dasmariñas City Burol II, Dasmariñas dasmarinas.city@deped.gov.ph
SDO Imus City General Satorre St., Imus (046) 4198450-53 loc 202
City, Cavite imus.city@deped.gov.ph
SDO Lipa City J.P. Laurel Highway, Brgy. (043) 7575496
Marawoy deped.lipacity@deped.gov.ph
SDO Lucena City Brgy. Ilayang Iyam, Lucena (042) 6604471
City lucena.city@deped.gov.ph
SDO Rizal Avenue, San Pablo City, (049) 5210645; 5035963
San Pablo City Laguna sanpablo.city@deped.gov.ph
SDO Tatlonghari St., Brgy. Market (049) 5442202
Sta. Rosa City Area santarosa.city@deped.gov.ph
SDO Pob 1, Tanauan City (043) 4050927; 7239015
Tanauan City tanauan.city@deped.gov.ph
SDO Brgy. Potol, Tayabas (042) 7100329
Tayabas City City tayabas.city@deped.gov.ph
SDO General Brgy. Sampalucan, (046) 419-8720
Trias City General Trias City division.gentri@deped.gov.ph
SDO Luna St., Barangay (02) 8555 - 8871
San Pedro City Poblacion division.sanpedro@deped.gov.ph
SDO Poblacion IV, Sto. (046) 419-8720
Sto. Tomas City Tomas City sdo.santotomas@deped.gov.ph
670
Region IV-B

SDO Marinduque T. Roque St., Malusak, (042) 3321009; 3321611
Boac, Marinduque records.sdomarinduque@deped.gov.ph
SDO Occidental San Jose St., (043) 7111126; 7115290

Mindoro Mamburao occidental.mindoro@deped.gov.ph
SDO Oriental Sta. Isabel, Calapan, (043) 4410160; 2882270
Mindoro Oriental Mindoro oriental.mindoro@deped.gov.ph
SDO Palawan Bgy. Bancao-Bancao, (048) 4336391; 4339941
Puerto Princesa City deped.palawan2@gmail.com
SDO Romblon Fetalvero Avenue, (054) 4728218 loc 2055
Romblon, Romblon romblon@deped.gov.ph
SDO Hilltop Calero, Calapan (043) 2881581; 2881542
Calapan City City calapan.city@deped.gov.ph
SDO Puerto DepEd Building, Rafols (048) 4338458; 4349438
Princesa City Road, Government puertoprincesa@deped.gov.ph
Center, Brgy. Sta. Monica
671
Region V

SDO Albay Lignon Hill, Bogtong, (052) 7425380; 2048535
Legazpi City albay@deped.gov.ph
SDO F. Pimentel Ave, Daet (054) 440-1772
Camarines Norte camarines.norte@deped.gov.ph
SDO Freedom Sports (054) 8840423; 8813660
Camarines Sur Complex, San Jose, Pili camarines.sur@deped.gov.ph
SDO Catanduanes San Roque Street, (052) 8112193
Virac catanduanes@deped.gov.ph
SDO Masbate Rodeo Road, Masbate (056) 5782544
City masbate@deped.gov.ph
SDO Sorsogon Balogo Sports (056) 2116461
Complex, Balogo sorsogon@deped.gov.ph
SDO Iriga City San Nicolas, Iriga City (054) 8845118
iriga.city@deped.gov.ph
SDO Legazpi City Purok 3, Rawis, (052) 8217921; 8205949
Legazpi City, Albay legazpi.city@deped.gov.ph
SDO Ligao City 95 National Highway, (052) 4852496; 4851336
Ligao City, Albay ligao.city@deped.gov.ph
SDO Jolly T. Fernandez (056) 3336815
Masbate City Ave., Masbate City masbate.city@deped.gov.ph
SDO Naga City Roxas Avenue, Brgy. (054) 4738211; 4736079
Triangulo, Naga City naga.city@deped.gov.ph
SDO City Hall Compound, (056) 4215516
Sorsogon City Cabid-An, East District sorsogon.city@deped.gov.ph
SDO Tabaco City San Lorenzo, (052) 8206013
Tabaco City tabaco.city@deped.gov.ph
672
Region VI

SDO Aklan Arch. Reyes St., (036) 265-3740
Kalibo, Aklan aklan@deped.gov.ph
SDO Antique Binirayan Hills, San Jose, (036) 5409837
Antique antique@deped.gov.ph
SDO Capiz Banica, Roxas City (036) 6210974; 6210059
capiz@deped.gov.ph
SDO Guimaras San Miguel, Jordan, (034) 5812970
Guimaras guimaras@deped.gov.ph
SDO Iloilo Luna St., La Paz, Iloilo (033) 3272252; 3200719
City iloilo@deped.gov.ph
SDO Negros Cottage Road, Bacolod (034) 7070126
Occidental City, Negros Occidental negros.occidental@deped.gov.ph
SDO Bacolod City Rosario-San Juan Sts., (034) 4662313
Bacolod City bacolod.city@deped.gov.ph
SDO Bago City Araneta St., Brgy. (034) 703-9028
Poblacion, Bago City deped.bagocity@deped.gov.ph
SDO Cadiz City Abelardi Street, Cadiz (034) 4450456
City, Negros Occidental deped.cadizcitydivision@deped.gov.ph
SDO Escalante City, Negros (034) 4550738; 4540746

Escalante City Occidental escalante.city001@deped.gov.ph
SDO Iloilo City Gen. Luna St, Iloilo City (033) 3369273; 3276268
iloilocitydivision@gmail.com
SDO Kabankalan City, (034) 4712454; 4712003
Kabankalan City Negros Occidental kabankalan.city@deped.gov.ph
SDO La Carlota La Carlota City, (034) 7039203
City Negros Occidental lacarlota.city@deped.gov.ph
SDO Passi City Simeon Aguilar St., Passi (033) 3115843
City, Iloilo passi.city@deped.gov.ph
SDO Roxas City Brgy. Banica, Roxas City, (036) 5201737
Capiz deped.roxascity@deped.gov.ph
SDO Sagay City Sitio Chloe, Brgy. Rizal, (034) 4880216; 7229141
Sagay City sagay.city@deped.gov.ph
SDO Azcona St., Brgy. II, San (034) 3125953; 3125332
San Carlos City Carlos City sancarlos.city6@deped.gov.ph
SDO Silay City Silay City, Negros (034) 7147017
Occidental deped.silay@deped.gov.ph
SDO Vallega St., Brgy. I, (034) 744-6276
Himamaylan City Poblacion himamaylan.city@deped.gov.ph
SDO Sipalay Barangay 3, SipalayCity (034) 469-2526
deped.sipalaycity@deped.gov.ph
SDO Victorias City Quezon St., Brgy. V, (034) 4693944; 7064336

Victorias City victorias.city@deped.gov.ph
673
Region VII

SDO Bohol Lino Chatto Dr., Brgy. (038) 4112720; 5017537
Cogon, Tagbilaran City deped.bohol@deped.gov.ph
SDO Cebu BAEX Bldg., Capitol, (032) 2556405; 2555208
Cebu City cebu@deped.gov.ph
SDO Capitol Area, (035) 2250667; 2252838
Negros Oriental Dumaguete City negros.oriental@deped.gov.ph
SDO Siquijor Helen, Larena, Siquijor (035) 3772034; 4841175
siquijor@deped.gov.ph
SDO Bais City Laurel St., Barangay I, Bais (035) 4029468
City bais.city@deped.gov.ph
SDO National Highway, Brgy. (035) 2283089
Bayawan City Villareal, Bayawan City bayawan.city@deped.gov.ph
SDO Bogo City Buac, Cayang, Bogo City (032) 4349133
bogo.city@deped.gov.ph
SDO Carcar City P. Nellas St., Poblacion III, (032) 4878495
Carcar City carcarcitydivision@yahoo.com.ph
SDO Cebu City New Imus Street, (032) 2551516
Day-as, Cebu City cebu.city@deped.gov.ph
SDO Danao City Sitio Upland, National (032) 2004460
Road, Danao City danao.city@deped.gov.ph
SDO Taclobo, (035) 2252838; 4220267
Dumaguete City Dumaguete City dumaguete.city@deped.gov.ph
SDO Paterno Street, Poblacion, (035) 2313297
Guihulngan City Guihulngan guihulngan.city@deped.gov.ph
SDO B. M. Dimataga St., Direct Line; (032) 3407887; 3401141
Lapu-Lapu City Poblacion deped.lapulapu@deped.gov.ph
SDO Plaridel St., Centro, (032) 3451553; 3450545
Mandaue City Mandaue City mandaue.city001@deped.gov.ph
SDO Ecology Center, City of (032) 4898673
City of Naga Naga, Cebu city.naga@deped.gov.ph
SDO Division of City Schools- (038) 2356239; 5019449
Tagbilaran City Tagbilaran City Bldg., tagbilarancity.division@deped.gov.ph
Tagbilaran City
SDO Talisay City Rizal St., Poblacion, City of (032) 2724635; 4913398
Talisay, Cebu talisaycity.division@deped.gov.ph
SDO Tanjay City Opao, Brgy IX, Tanjay City, (035) 4159360; 4158991
Negros Oriental depedtanjaycity@yahoo.com
SDO Toledo City D. Macapagal Highway, (032) 4678284; 4678448
Poblacion, Toledo City toledo.city@deped.gov.ph
SDO Lopez-Jaena St., Brgy.
Canlaon City Mabigo, Canlaon City canlaon.city@deped.gov.ph
674
Region VIII

SDO Biliran Naval, Biliran, Leyte (053) 5004060
depedbiliran@gmail.com
SDO Borongan City, Samar (055) 5608859
Eastern Samar eastern.samar@deped.gov.ph
SDO Leyte Government Center, (053) 888-3527
Candahug, Palo, Leyte leyte@deped.gov.ph
SDO Mabini St. Brgy. Acacia, (055) 500 9037; 500 9038
Northern Samar Catarman northern.samar@deped.gov.ph
SDO Samar Arteche Blvd., (055) 2512595
(Western) Catbalogan, Samar western.samar@deped.gov.ph
SDO R. Kangleon St., Brgy. (053) 3813855; 5702916
Southern Leyte Mantahan, Maasin City southern.samar@deped.gov.ph
SDO Baybay City Diversion Road, Brgy. (053) 5637615
Gaas, Baybay City baybay.city@deped.gov.ph
SDO San Fernando St., Brgy. G, (055) 5609198
Borongan City Borongan City borongancity.region8@deped.gov.ph
SDO Brgy. Hamorawon, (055) 2091467
Calbayog City Calbayog City calbayogcity@deped.gov.ph
SDO Maharlika Highway, (055) 251 6089; 2512595
Catbalogan City Catbalogan City depedcatbalogancitydivision15@gmail.com
SDO Maasin City R. Kangleon Street, (053) 3813835; 5708933

Maasin City maasin.city@deped.gov.ph
SDO Ormoc City C.S. Mendola St., Ormoc, (053) 2552554
Leyte ormoc.city@deped.gov.ph
SDO Real Street, San (053) 8322989; 8322904
Tacloban City Fernando Compound tacloban.city@deped.gov.ph
675
Region IX

SDO Zamboanga Capitol Drive, Estaka, (065) 9171127; 9171116
del Norte Dipolog City depedzanortedivision@yahoo.com
SDO Zamboanga Pres. Corazon C. Aquino, (062) 2141991; 2143575
del Sur Regional Government Center, depedzambosur@gmail.com
Pagadian City
SDO Zamboanga Pangi, Ipil, Zamboanga (062) 3335492; 3335534
Sibugay Sibugay zamboanga.sibugay@deped.gov.ph
SDO Dapitan City Sunset Boulevard, Dawo, (065) 9175113; 9088242
Dapitan City dapitan.city@deped.gov.ph
SDO Dipolog City Purok Farmers, Olingan, (065) 9082583
Dipolog City dipolog.city@deped.gov.ph
SDO Isabela City Ulbert Ulama St., (062) 2003871; 2003967
Isabela City, Basilan isabela.city@deped.gov.ph
SDO San Jose Heights, San (062) 2144143; 2153060
Pagadian City Jose, Pagadian City pagadian.city@deped.gov.ph
SDO Baliwasan Chico Rd., (062) 9931514
Zamboanga City Zamboanga City zamboanga.city@deped.gov.ph
676
Region X

SDO Bukidnon Fortich St., Sumpong, (088) 2212452; 8133634
Malaybalay City bukidnon@deped.gov.ph
SDO Camiguin Lakas, Mambajao, (088) 3870094
Camiguin depedcamiguin@gmail.com
SDO Pigcarangan, Tobod, (063) 3415655; 3415244
Lanao del Norte Lanao del Norte lanao.norte@deped.gov.ph
SDO Misamis Osilao St. Poblacion 1, (088) 5311145; 5311872
Occidental Oroquieta City misamis.occidental@deped.gov.ph
SDO Del Pilar cor. Velez St., (088) 8564524; 8564454
Misamis Oriental Cagayan de Oro City misamis.oriental@deped.gov.ph
SDO Cagayan de Fr. Masterson Ave., (08822) 722633; 711762
Oro City Upper Balulang cagayandeoro.city@deped.gov.ph
SDO El Salvador City Zone 3, Poblacion, (088) 5310831
El Salvador City elsalvador.city@deped.gov.ph
SDO National Highway, Brgy (088) 8611446
Gingoog City 22, Gingoog City gingoog.city@deped.gov.ph
SDO Iligan City Aguinaldo St., (063) 2213815; 2216069;
Poblacion, Iligan City iligan.city@deped.gov.ph
SDO Sayre Hway, Casisang, (088) 8133634
Malaybalay City Malaybalay City malaybalay.city@deped.gov.ph
SDO Osilao St, Oroquieta (085) 5310035
Oroquieta City City depedoroquieta@gmail.com
SDO Ozamis City Mayor Benjamin Alinas (088) 5213317; 5211105
Fuentes Ave., Ozamiz deped1miz@gmail.com
SDO Tangub City Anecito Siete St., (088) 3953372
Mantic, Tangub City tangub.city@deped.gov.ph
SDO Lapu-Lapu St., (0916) 2641608
Valencia City Poblacion,Valencia City depedvalencia21@gmail.com
677
Region XI

SDO Nabunturan, Davao (084) 3760140
Davao de Oro de Oro compostela.valley@deped.gov.ph
SDO Provincial Government (084) 2173197
Davao del Norte Center, Mankilam, Tagum tagum.city@deped.gov.ph
SDO Padada Memorial Valley, (082) 5534288; 5532496
Davao del Sur Padada deped.davsur@gmail.com
SDO Davao Fisherman's Village,
Occidental Fishing Vill. Rd, Malita division.davaooccidental@deped.gov.ph
SDO Government Complex, (082) 3883370
Davao Oriental Brgy. Dahican, Mati davao.oriental@deped.gov.ph
SDO Palma Gil St., DavaoCity (082) 2243274; 2240100
Davao City davao.city@deped.gov.ph
SDO Digos City Roxas St, Digos City, (082) 5538376; 5538375;
Davao del Sur digos.city@deped.gov.ph
SDO Mati City Government Complex, (087) 3883372; 3883370
Brgy. Dahican, Mati mati.city@deped.gov.ph
SDO Panabo City Pan-Philippine Hwy, (084) 6284161

Panabo, Davao del Sur panabo.city@deped.gov.ph
SDO Island Babak - Samal - Kaputian (084) 3014121
Garden City of Rd, Samal samalcity@deped.gov.ph
Samal (IGACOS)
SDO Tagum City E-park, Apokon, Tagum (084) 2172326
City tagum.city@deped.gov.ph
678
Region XII

SDO Cotabato Brgy. Amas, (064) 2881799; 2787017
Kidapawan City northcotabato.division@deped.gov.ph
SDO Sarangani AIsla Jardin del Mar, Glan, (083) 5082029

Sarangani sarangani@deped.gov.ph
SDO South Alunan Ave., (083) 2283801
Cotabato Koronadal City south.cotabato@deped.gov.ph
SDO Barangay Kenram, (064) 2003672
Sultan Kudarat Isulan, Sultan Kudarat sultan.kudarat@deped.gov.ph
SDO General Tiongson Street, Lagao, (083) 5528909; 5528907
Santos City General Santos City generalsantos.city@deped.gov.ph
SDO JP Laurel cor. Quirino St., (064) 2784144
Kidapawan City Kidapawan City kidapawan.city@deped.gov.ph
SDO Rizal Street, Koronadal (083) 2289705; 2282437
Koronadal City City koronadal.city@deped.gov.ph
SDO Alunan Highway, (064) 2006093
Tacurong City Poblacion, Tacurong tacurong.city@deped.gov.ph
679
Region XIII - CARAGA

SDO JP Rosales Avenue, (085) 3426822
Agusan del Norte Butuan City agusan.delnorte@deped.gov.ph
SDO Prosperidad, Agusan del (085) 3437114
Agusan del Sur Sur depedagusandelsur@deped.gov.ph
SDO White Beach, Dinagat,
Dinagat Islands Surigao Del Norte personnel.dinagatdivision@gmail.com
SDO Rizal St., Surigao City (086) 8268216

Surigao del Norte surigao.delnorte@deped.gov.ph
SDO Balilahan, Mabua, (086) 2113225
Surigao del Sur Surigao del Sur surigaodelsur.division@deped.gov.ph
SDO Lanzones St., Poblacion, (085) 3030766
Bayugan City deped.bayugan@gmail.com
SDO Bislig City Government Complex, (086) 8532004
Poblacion, Bislig City bislig.city@deped.gov.ph
SDO Butuan City R. Palma St., Butuan City (085) 3416830
butuan.city@deped.gov.ph
SDO Km. #1 Hinagdanan (085) 3431882
Cabadbaran City Comagascas cabadbaran.city@deped.gov.ph
SDO Siargao Dapa, Siargao,
Surigao del Norte siargao@deped.gov.ph
SDO Surigao City Roxas St., CV Diez, (086) 8263075
Brgy. Washington surigao.city@deped.gov.ph
SDO Tandag City Tandag, Surigao del Sur (086) 2115730
tandag.city@deped.gov.ph
680
CAR – Cordillera Administrative Region

SDO Abra Santiago St., Bangued (074) 7528039; 7528675
abra@deped.gov.ph
SDO Apayao Capagaypayan, Luna, (0920) 4050108
Apayao apayao@deped.gov.ph
SDO Benguet Wangal, La Trinidad, (074) 3092047; 4222001
Benguet benguet@deped.gov.ph
SDO Ifugao Rizal Ave., Poblacion (074) 3822102; 3822140
South, Lagawe, Ifugao ifugao@deped.gov.ph
SDO Kalinga Kalinga Sports Complex, 09183711176
Bulanao kalinga@deped.gov.ph
SDO Mountain Bontoc, Mt. Province (074) 4624135
Province mt.province@deped.gov.ph
SDO Baguio City Upper Session Road, (074) 4427819; 4460275
Baguio City baguio.city@deped.gov.ph
SDO Tabuk City City Hall Compound,
Dagupan Centro tabuk.city@deped.gov.ph
681
NCR – National Capital Region

SDO 10th Ave., KalookanHS, (02) 88781975
Caloocan City Caloocan City caloocan.city@deped.gov.ph
SDO Gabaldon Bldg., Padre (02) 8835-9030 loc 102
Las Piñas City Diego Cera Avenue laspinas.city@deped.gov.ph
SDO Makati City Gov. Noble St., Brgy. (02) 8825862; 8825861
Guadalupe Nuevo makati.city@deped.gov.ph
SDO Maya-maya St. Kaunlaran (02) 2851605
Malabon City Vill., Longos malabon.city@deped.gov.ph
SDO Mandaluyong H-way Hills ES, (02) 79555921; 79562476
City Calbayog St. sdo.mandaluyong@deped.gov.ph
SDO Manila Manila Education Center, (02) 5275180; 5274969
Arroceros Forest Park,
manila@deped.gov.ph
Villegas St, Ermita
SDO Shoe Ave., Sta. Elena, (02) 87423122
Marikina City Marikina City sdo.marikina@deped.gov.ph
SDO Laguerta St. Tensuan Site, (02) 88292308; 84782846

Muntinlupa City Poblacion sdo.muntinlupa@gmail.com
SDO Bagumbayan, (02) 82755239
Navotas City Navotas City navotas.city@deped.gov.ph
SDO Parañaque Kabihasnan St., Brgy. (02) 8267937; 8268648
City San Dionisio paranaque.city@deped.gov.ph
SDO Pasay City P. Zamora St., Pasay City (02) 8831-7948
depedpasaycity@yahoo.com
SDO Pasig City Pasig ES, CarunchoAve., (02) 6418885; 6411883
Pasig City pasig.city@deped.gov.ph
SDO Quezon City Nueva Ecija St. Sitio Bago (02) 352-6809; 920-3229
Bantay, Brgy. Pagasa, quezon.city@deped.gov.ph
SDO Pinaglabanan St., San (02) 88913148; 84778988
San Juan City Juan City depedsanjuan@gmail.com
SDO Taguig City- Gen. Santos Ave., (02) 8384251; 8392103
Pateros (TAPAT) Central Bicutan taguig.pateros@deped.gov.ph
SDO P. Valenzuela St., (02) 2923247; 2934507
Valenzuela City Marulas, Valenzuela valenzuela.city@deped.gov.ph
682

DepEd Citizens Charter 2022

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DepEd Citizens Charter 2022

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CITIZEN’S CHARTER HANDBOOK

2022 (1st Edition)

Official Name of Office Titular

In 1972, it became the Department of Education and Culture by virtue of

The Congressional Commission on Education (EDCOM) report provided the

The trifocal education system refocused DECS’ mandate to basic education

In 2015, the Department underwent a restructuring of its office functions and

Figure 1. DepEd Organizational Structure per DO. 52 s, 2015

Five (5) attached agencies:

Figure 2. DepEd Organizational Structure per DO. 52 s, 2015

At the sub-national level, the Field Offices consist of the following:

Figure 3. DepEd Organizational Structure per DO. 52 s, 2015

As a learner-centered public institution, the Department of Education

a. Students learn in a child-friendly, gender-sensitive, safe, and motivating

The Department of Education is committed to providing learners with

1.1 PEPT Onsite Registration

Office or Bureau of Education Assessment–Education Assessment

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Office or Division: Bureau of Education Assessment–Education Assessment

For new applicants:

a. Original copy of the permanent school record - School last attended

For retakers and PEPT passers only:

5. Present the exam 5.1 Verify and None 15 mins EPS II

The CB-PEPT is an online or internet-dependent platform. It shall be administered

Office or Division: Bureau of Education Assessment–Education

Who may avail: The CB–PEPT is only offered by BEA–EAD to the

a. Philippine Educational Placement Test (PEPT)

Office or Division: Bureau of Education Assessment – Education

1. Payment of Obligation through Cash Advance (including Petty Cash)

Who may avail: All DepEd employees

2.5 Record and None 10 Cash

Create and approve

2. Proceeds to 2.1. Checks ID of

5. Proceeds to 5.1. Searches

1. Evaluation of New Technology/Construction Materials for School Buildings

Office or Division: Administrative Service - Education Facilities Division

Office or Division: Education Facilities Division – Project Design Unit

5. Request for the 5.1. Preparation None 5 days Technical

7. Request to review and 7.1. Evaluation None 15 minutes Technical

Office or Division: Education Facilities Division

3. ORS and Disbursement Voucher EFD

AGENCY FEES TO PROCESSING PERSON

1. Submission of Letter 1.1. Receiving None 5 minutes Receiving

4. Payment of Obligation to Supplier with Existing Contract with DepEd Central

3. 4 copies of duly signed Inspection and

1. Submission of 1.1. Receive and Receiving

1. Evaluation of Application for APDS Accreditation/ Re-accreditation Process

The process of assessing the application of accreditation or re-accreditation for inclusion of

Office or Division: Employee Accounts Management Division (EAMD)

11. Certification from Chairman/ President that the organization

1.6. Fill-out necessary information,

1.7. Revisit/edit draftaction

1.11. Receives andrecords action None 10 minutes AA of the Office

1.12. Reviews and affixes initials/ None 1 hour

1.15. Sends advance copies to

1.18. Finalizes TCAA and coordinate

1.19. Records, maintains file, and

1.22. Maintains file,prepares

1.25. Receives andrecords