D-View CAM v2.0 Manual
D-View CAM v2.0 Manual
D-View CAM v2.0 Manual
Table of Contents
Product Overview ........................................................ 4 System Requirements ............................................. 4 Introduction .............................................................. 5 Features................................................................... 5 Installing Your IP Camera......................................... 6 Software Installation ................................................... 7 Using D-ViewCam ...................................................... 10 Add Camera Wizard .............................................. 11 Using D-ViewCam Software .................................. 15 Main Display Area.................................................. 16 System Board Area................................................ 17 Select Device and Map Area ................................. 17 Preview Window Area ............................................ 18 Split Screen Area ................................................... 18 Manual Control Area .............................................. 19 Snapshot Button .............................................. 19 Start/Stop Manual Recording Button ............... 20 Start/Stop 2-Way Audio Button ........................ 21 Freeze Video Display Button ............................ 22 PTZF Control Area................................................. 23 Program Control Area ............................................ 24 Setting and Search Area........................................ 25 Event Action Log Area ........................................... 26 Configuring D-ViewCam ........................................... 27 Wizard Mode.......................................................... 28 Add Camera Wizard ......................................... 28 System Backup Wizard .................................... 29 Quick Recording Settings ................................ 33 Expert Mode .......................................................... 34 Main Screen Interface ...................................... 35 Wizard .............................................................. 36 Add Camera Wizard ......................................... 36 System Backup Wizard .................................... 36 System ................................................................... 40 Event Action ..................................................... 40 User ....................................................................... 48 Administrator .................................................... 48 Normal User..................................................... 49 My Map ............................................................ 50 Device Setting........................................................ 53 Information ....................................................... 53 Playback ..................................................................... 65 Video Search and Playback Management ............. 65 Event Search and Playback Management ............. 68 Frequently Asked Questions .................................... 70 D-Link D-ViewCam Features ................................. 70 D-Link D-ViewCam Operation ............................... 72
Table of Contents
* Recording video over a long period of time will consume large amounts of disk space. Make sure that you have enough disk space available if you want to use recording function. You can still complete the installation even if you have less than the suggested free disk space.
Introduction
Thank you for purchasing a D-Link IP camera, which provides state-of-the-art camera technology combined with IP network capabilities. You can build a home or small business surveillance system by using D-Link IP cameras and the latest features offered by the D-ViewCam application software.
Features
D-ViewCam can automatically locate and add IP cameras in the local network. Storage management for recording files. Single and multiple video stream monitoring (up to 32 video channels). Two-way audio communication. Intelligent filter and search capabilities for scheduling recording and/or event recording.
Section - Installation
Software Installation
Turn on the computer and insert the IP Camera Installation CD into the CD-ROM drive. Below step-by-step instructions will be shown if you are using Windows XP. However, similar instructions and screens will also be provided for other Windows operating systems. When the autorun screen starts, click Install D-ViewCam. Note: If the Installation Wizard does not start automatically, you can manually start the wizard by double-clicking the setup.exe file from the CD. Select a language and click OK.
Click Next
D-Link D-ViewCam User Manual
Section - Installation
Click Next to install the software into the default folder. Otherwise, click Browse to select a folder.
Click Next Click Next to start the installation process. Note: The D-ViewCam installation may take several minutes to complete.
Click Next
D-Link D-ViewCam User Manual
Section - Installation
Click Finish
Section - Configuration
Using D-ViewCam
This section will show you how to start and configure D-ViewCam. To start D-ViewCam, select Start > All Programs > D-Link > D-Link D-ViewCam.
Enter Admin as the default username and leave the password blank. Click OK to log into the system. Note: You can change the admin password by clicking the lock icon or you can skip this step and change your password by following the steps on page 48.
10
Section - Configuration
Click Next
11
Section - Configuration
Choose which method to add your camera(s). You can choose Auto Discovery to automatically search for your camera(s), or choose Add Manually to add your camera(s) via the cameras IP address. Click Next to continue.
If you choose Auto Discovery, the system will search all cameras that are located in the same subnet within a LAN environment. The system will place all found cameras at the default map called My Map. Click Next to continue.
If you choose Add Manually, you will need to enter the IP address of the camera(s). Click Next to continue.
1
Section - Configuration
D-ViewCam shows the detected IP camera(s) information. You will be able to schedule which recording type you wish to set for each camera. 24/7 Continuous Recording: Start scheduled recording 24 hours a day, 7 days a week. 24/7 Motion Detection Recording: Continuously monitoring the videos but ONLY make recording when motion is detected. Office Hours Only: Continuously monitoring the videos during office hours (08:00 AM to 06.00 PM) and ONLY make recording when motion is detected. Non-Office Hours Only: Continuously monitoring the videos during non-office hours (06:00 PM to 08.00 AM) and ONLY make recording when motion is detected. Note: Excluding 24/7 Continuous Recording, other schedule recording types can ONLY be activated when motion detection is configured on the camera. Please refer to page 55 in the users manual for more information.
1
Section - Configuration
Select Yes to add other camera(s), or select No if you have no additional camera(s) to add. Click Next to continue.
The Add Camera wizard is now complete. Click Close to access the D-ViewCam main screen interface.
1
Section - Configuration
10
1
Section - Configuration
Event Status This icon will display the event status. Grey indicates no event action setting, Green indicates event action setting is on, and if the icon is flashing red this indicates that an event is detected. Camera Name Your camera name will be displayed here.
1
Section - Configuration
1
Section - Configuration
1
Section - Configuration
Snapshot Button Click this button to capture a selected video image immediately.
When a camera is selected and live video image can be seen in the main display or preview area, you can take a snapshot using the snapshot button. When this button is pressed, the system will show a dialogue window with the snapshot image and options as shown below:
Browse Button Click this button to select a folder where the image file will be saved, and then input a file name.
OSD Button Click this button to change the content of the overlay information and select a text color.
Note: You can save the file in a different format by typing the file format after the file name, such as: .png, .gif, .jpg.
D-Link D-ViewCam User Manual 1
Section - Configuration
Start/Stop Manual Recording Button By clicking this button you can start or stop manual recording of video.
When performing manual recording, the video window will be marked as red and the recording time information will be displayed in red at the lower right hand corner of the screen.
If you want to manually record multiple videos, follow these three steps below. 1. Select a group of live videos by pressing and holding the Ctrl key on the keyboard and then click on all the camera images which you want to record in video display area. 2. To start recording, click the Start Manual Recording button. 3. To stop multiple recording, select the cameras you wish to stop recording by repeating step 1 and then click the Manual Record button to stop recording. All video data is recorded in the QVGA or CIF format. The frame rate depends on the camera that you select and should be configured via the cameras web interface.
D-Link D-ViewCam User Manual 0
Section - Configuration
Start / Stop 2-Way Audio Button With cameras that support two-way audio, you may select this button to start or stop two-way audio.
1
Section - Configuration
Freeze Video Display Button This button can be used to temporarily stop displaying all live images. If you press this button again, it will resume video display.
Note: This feature only freezes the live image display; all other functions such as event and recording are not affected.
Section - Configuration
Focus Click + or - to adjust the focus of the camera in order to obtain a clearer image.
Auto Patrol Enable auto patrolling to the preset location for the PT camera. Speed Adjust the pan and tilt speed of the camera.
Go to Select a preset point for the camera to point to. For the preset point setting, please refer to page 54.
Section - Configuration
Auto-Hide Button Click this button to enable or disable the auto-hide panel. With the auto-hide button enabled, this will make the panel disappear until you mouse over its location. With the Auto-hide button disabled, the panel will always show on the bottom.
Section - Configuration
Full Screen Button Click this button to switch the video mode to full screen mode. To return to the previous screen, double click the screen or press the Esc key on your keyboard.
System Configuration Button Clicking this button will provide the user with two configuration modes, wizard mode and expert mode.
Event Search and Playback Button Click to search and watch the specific event and recorded system information. Please refer to page 68 for more information.
Section - Configuration
Event Action Enabled This icon indicates the event action setting is set to on. Event Action Detected This icon indicates that an event has been detected.
When event action is enabled, event canceling will be handled according to your system setting: Automatic event canceling - the cancel event button will be flashing for a pre-determined period of time and then the event automatically cancel. Manual event canceling - the cancel event button will keep flashing until is clicked. Click the cancel event button and then the system will cancel all active events
D-Link D-ViewCam User Manual
Section - Configuration
Configuring D-ViewCam
D-ViewCam application is designed in a way that it can be easily set up for simple home and small business surveillance applications. It provides two modes of configuration, wizard mode and expert mode. Wizard mode is designed for basic configuration, including Add Camera, System Backup and Quick Recording Settings. Expert mode is for more advanced use with comprehensive configuration options. The user can switch between these two modes at any time. To configure D-ViewCam, follow the instructions below: Step 1 Move your mouse pointer to the bottom of the screen if the Setting and Search Area is hidden. Step 2 The Setting and Search Area will raise automatically. Step 3 Click the System Configuration button. For Wizard Mode, please refer to page 28. For Expert Mode, please refer to page 34.
Section - Configuration
Wizard Mode
Wizard mode configuration is designed to allow a user to quickly set up a D-ViewCam system with few simple clicks. This mode is recommended to quickly set up a working D-ViewCam system. You can use expert mode configuration to fine-tune the system at a later time. Click on the button of the wizard you wish to begin.
System Backup Wizard
Exit
Expert Mode
Section - Configuration
Section - Configuration
Choose a start and end date and time. Click Next to continue.
You can make a new folder by clicking Make New Folder or you can select an existing folder and click OK to continue.
0
Section - Configuration
When the backup is complete, you can choose to keep the source or Delete the source after backup. Click Next to continue.
Verify that the information is correct and click Yes to start the backup process.
1
Section - Configuration
You can make a new folder by clicking Make New Folder or you can select an existing folder and click OK to continue.
Section - Configuration
Quick Settings
This setting will apply to all cameras. For user convenience, the system provides four different recording methods for user to choose. 24/7 Continuous Recording - This setting will record all IP cameras 24 hours a day and 7 days a week continuously. Note: This recording arrangement will need larger disk space. 24/7 Economic Recording - This setting will record anytime when motion is detected. Note: This setting may consume a large amount of your CPU resources. Office Hours Only - The scheduled recording time is Monday through Friday from 8:00 AM to 6:00 PM and will start recording when motion is detected. Non-Office Hours Only - The scheduled recording time is Monday through Friday from 6:00 PM to 8:00 AM and will start recording when motion is detected.
Notes: If these quick settings do not meet your recording schedule, you may set up a custom schedule for each IP camera. Please refer to page 60 for more information. Excluding 24/7 Continuous Recording, other schedule recording types can be activated ONLY when the image motion detection window is created on your cameras.
D-Link D-ViewCam User Manual
Section - Configuration
Expert Mode
Expert mode is similar to wizard mode. These two modes differ in the amount of available settings. Wizard mode offers minimal amount of settings while expert mode provides comprehensive options and settings that you can modify. To access Expert Mode, follow the steps below: Step 1 Move your mouse pointer to the bottom of the screen if the Setting and Search Area is hidden. Step 2 The Setting and Search Area will appear automatically. Step 3 Click the System Configuration button and select the Expert Mode button. The system will bring up the expert mode configuration panel.
Section - Configuration
3 4
Section - Configuration
Wizard
This wizard is the same as Wizard Mode (explained previously), which is designed to allow a user to quickly set up a D-ViewCam system with few simple clicks. This wizard is recommended to quickly set up a working D-ViewCam system. Click on the button of the wizard you wish to begin.
System Database Backup This function saves the configuration information. D-Link D-ViewCam User Manual
Section - Configuration
Choose a start and end date and time. Click Next to continue.
You can make a new folder by clicking Make New Folder or you can select an existing folder and click OK to continue.
Section - Configuration
When the backup is complete, you can choose to keep the source or Delete the source after backup. Click Next to continue.
Verify that the information is correct and click Yes to start the backup process.
Section - Configuration
You can make a new folder by clicking Make New Folder or you can select an existing folder and click OK to continue.
Section - Configuration
System
In system configuration, you can set the Event Action, Storage Setting, E-mail Server Setting and Database Backup.
Event Action
Follow the following steps to set event actions for Recording Path Error or Disk Full system events. For device event actions, please refer to page 56. Step 1 Select the Event Action from the Node selection and preview area. Step 2 Choose an event from Add Event. The system will show the Event Action List Table window. For help with the settings, please refer to pages 42, 43, and 44. Step 3 After you have finished setting the event action, the actions configuration will be displayed on the Action Table. You can use the Modify or Remove button to modify or remove the settings.
0
Section - Configuration
Step 2
Step 1
Step 3
1
Section - Configuration
Step 3
Section - Configuration
Send E-mail
This setting will send email to the specified accounts indicating the type of event and attach an image taken while the event occurred. Follow the steps below to configure Send Email. Step 1 Select the action Send Email and enter the email address. Check the Attach image if you want the system to send the image(s) taken from the selected IP camera. Step 2 Seconds before starting event action means the delayed time before the event action is executed. If you prefer NOT to start the event action immediately, you can set a wait time so that the action will start after the wait time has expired. Click /OK to activate this setting.
Step 2
Step 1
Section - Configuration
Play Sound
This setting will play a sound for the specified accounts indicating the type of event when the event occurred. Follow the steps below to configure Play Sound. Step 1 Select the action Play Sound. Step 2 You can select a sound from the drop-down menu or you can select your own sound file by clicking the Browse button and choose a Wave file (.wav). You can test the sound file by clicking the Play Sound button. Step 3 Seconds before starting event action means the delayed time before the event action is executed. If you prefer NOT to start the event action immediately, you can set a wait time so that the action will start after the wait time has expired. Click /OK to activate the setting.
Step 2
Step 1
Step 3
Section - Configuration
Basic Setting
Step 1 - Select Basic Setting from the tree menu. Step 2 - Assign recording paths for schedule recording, event recording, manual recording, snapshot recording and backup. Step 3 - You can change the system language to English, Chinese Traditional or Chinese Simplified. Step 4 - Enable or Disable the event action function. Click Save to save your settings. The system will detect whether the assigned recording path exists. If not, the system will inform you to change it to an appropriate path. Please follow the instructions below.
Step 2 Available Space (GB) The system will count and display the available space of your disk in this text box.
Step 1 Recycle The system will automatically delete out-dated data to reclaim storage space. You can choose the recycle unit (in GB or days). Step 3
Step 4
Section - Configuration
Step 1
Step 2
Step 3
Section - Configuration
Database Backup
The database backup function saves all system settings and event log. You can set a time when the system will execute a database backup automatically on daily basis. Follow the steps below. Step 1 - Select Database Backup from the tree menu. Step 2 - You can click Import to restore predefined system settings, or Export to save or backup your current setting for future use. Step 3 - Set a time on daily basis when system will backup the system data using the drop-down menu. Click Save to activate this setup.
Step 2
Step 1
Step 3
Section - Configuration
User
D-ViewCam provides 5 user accounts, 1 administrator account and 4 normal user accounts.
Administrator
Only an administrator can modify these settings. Follow the steps below to set up an administrators account. Step 1 - Select Administrator from the tree structured menu. Step 2 - You can click the Browse button to upload a picture for the administrator. Step 3 - Enter the users Basic Information. You can also always change the information. Then click Save to activate this setup.
Step 2
Step 1 Step 3
Section - Configuration
Normal User
The administrator may manage up to 4 normal user accounts. You can modify or remove all these accounts but can not add more than 4 accounts. To modify the user(s) accounts, follow the steps below. Step 1 - Select User1 from the tree structured menu. Step 2 - You can upload a picture for the user. Enter or modify users Basic Information, and privilege setting here. A normal user can be administrator if he/ she receives administrators privilege. You can adjust this users valid time. Then, click Save to activate this setup.
Step 2
Step 1 Step 3
Section - Configuration
My Map
My Map is the default map for the system. You can build your own map(s) by adding it into My Map, and assign it to your device(s). Follow below steps to add a map.
Add a Map
Step 1 - Click the /Add Map button. Step 2 - Input a map name or browse to locate the desired map filename. Step 3 - Select an image file and click Open. Step 4 - Click /OK to save the setting. The new map will be added to the tree menu on the left.
Step 2
Step 3 Step 4
0
Section - Configuration
Modify Map
Step 1 - Click the /Add Map button Step 2 - Click Browse to locate the desired image file or input the image filename directly. Step 3 - Select an image file and click Open. Step 4 - Click /OK to save the setting. The modified map will be updated to the tree menu on the left.
Step 2
Step 3 Step 4
1
Section - Configuration
Step 1 Step 2
Section - Configuration
Device Setting
Device setting can be configured in Expert Mode. If the device is disconnected, the device settings such as preset, motion detection, and image quality will be disabled. The following section will explain the details of device setting.
Information
Camera Information You can change the Camera Name, ID and Password. The system will automatically load the Model Name, IP address, Device Port, Mac address and Status information. You cannot modify this information. Networking Information You can change both IP address and port number. The system will load Status information automatically and you cannot modify this information.
Select Orientation If the camera is installed upside down, use the setting of Vertical Flipped to flip the image upside down, or mirror the image to flip it to the left, right or both.
Sensor / Relay You can change the sensor or relay name here.
Section - Configuration
Preset Point
Preset Location specifies where the IP camera should point. Preset Name specifies the position name of the pointer. Follow the step below to set the Preset Point. Step 1 - Use the PT Control interface to adjust the direction of IP camera. Choose a number in Preset Location field, and enter a name for this pointer in Preset Name text box. Step 2 - Click Save and the newly added preset name will show up in the Preset Location field (you can also add other preset points in the same way). Note: To remove a preset, select the Preset Location and click Remove.
Auto Scan Period The IP camera will auto pan and auto patrol within this time interval. You may get service of Periodically Auto Pan and Periodically Auto Patrol by assigned interval, but this service will stop the alarm service of that IP camera, including Event Action of Go Preset.
Section - Configuration
Motion Detection
To detect specific area motion detection, you have to define at least one detection zone. Follow the steps below. Step 1 - Click New button and a small window will appear on the screen, you can drag the mouse to draw a detection zone. You may define more than one zone on the screen by repeating the same process. Step 2 - Adjust the window to define the detection zone. Step 3 - Input a window name, then click the Save button.
Enable Motion Detection Check the box to activate. Window Name Give the detection zone a name. Sensitivity Modify the sensitivity setting by changing the slider control. Move toward right will increase the sensitivity level, which means a relatively small movement will trigger an action. Move the slider control toward left will reduce the sensitivity for movement detection. Save Save the settings. New Create a new window.
Percentage Modify the percentage setting by changing the slider control. D-Link D-ViewCam User Manual
Section - Configuration
Event Actions
These event actions are more related to the device events, such as Image Motion Detected, Sensor Alarm Detected, and Video Lost. For system event action setting, please refer to page 40. Follow the steps below. Step 1 - Select the Device Icon from the Node selection and preview area. Step 2 - Choose an event from Add Event. The system will show Set Event Action window. For help with the settings, please may refer to pages 42, 43, 44, 57, 58 and 59. Step 3 - After finished setting the Event Action, the actions configuration will show on the Action Table. You can use the Modify and Remove buttons to modify or remove the settings. Note: Accept next event after (seconds) means the time interval between the first event and next event that can be processed. Any event(s) occurs during the interval will be ignored.
Step 1
Step 2
Step 3
Section - Configuration
1. If only one event is triggered, the camera images will be displayed on the 4 split screens and it is arranged starting from up-left to up-right, low-left, and low-right. 2. If multiple events are triggered, live video will be displayed accordingly. If more than 4 cameras are triggered, the live video will be displayed rotational. Note: Seconds before starting event action means the delayed time before execute the event action. If you prefer NOT to start the event action immediately, you can set a wait time so that the action will start after the wait time has expired.
Step 1
Step 2
Section - Configuration
Start Recording
The event recording of breached camera; event recording time is set by number of seconds. Step 1 - Select Start Recording Action. Step 2 - Select a video source. Click /OK to activate this setup.
Note: Seconds before starting event action means the delayed time before execute the event action. If you prefer NOT to start the event action immediately, you can set a wait time so that the action will start after the wait time has expired.
Step 2 Step 1
Section - Configuration
Go to Preset Point
Turn to the preset location upon the motion triggering. Step 1 - Select Go to Preset Point action. Step 2 - Select from the Preset Point field. When event is detected, the system will turn PT camera to the specified preset location. Then, click /OK to activate this setup. Note: Seconds before starting event action means the delayed time before execute the event action. If you prefer NOT to start the event action immediately, you can set a wait time so that the action will start after the wait time has expired.
Step 2 Step 1
Section - Configuration
Recording Rate Set the recording frame rate, in frames per second (FPS). Event Recording Length Define the time length of event recording for pre-event and post-event.
0
Section - Configuration
1
Section - Configuration
Templates Provides a list of available templates for you to choose and apply. You must add/set a template first before apply it to other devices.
Add Template You can add and save your setting for the scheduled recording into a template.
Apply Template You can select an available template from the drop-down menu and then click Apply. This will save some efforts in scheduling the recording.
Section - Configuration
Modify You can modify the specific date by selecting a specific date and click Modify button. Remove Remove the specific date.
Export Click Export to save your current setting into a text file for future use or backup.
Section - Configuration
Image Quality
Below is a description of the Image Quality screen.
Brightness Adjust the brightness between -5 and +5 Contrast Adjust the contrast between -5 and +5.
Saturation Adjust the saturation between -5 and +5. Hue Adjust the hue between -5 and +5. Default Click the Default button to preset all the setting to default values.
Section - Configuration
Playback
Video Search and Playback Management
The Video search and playback button allows you to playback recorded video through the schedule recording, event recording, manual recording, or all. This function also provides additional features for exporting video files into AVI format. The playback speed can be specified with the control bar. Follow the steps below. Step 1 - Select the video type, start and end date. Step 2 -Select the device type, and then click Query. Step 3 - Double click the file you want to playback from the result list. Step 4 - You can backup the video files by clicking the Backup button. Step 5 - You can use the buttons in the Playback Control area to playback the video. The system allows you to rewind, fast backward, stop/pause, fast-forward, snapshot an image, and play the video in full screen mode by clicking the Switch to full mode button (you may click the Switch to default mode to go back to video search and playback page.) Step 6 - Click /Close button to return to the main screen.
Step 3 Step 4
Step 5 Step 6 Pause Fast Forward Rewind Cue In Cue Out D-Link D-ViewCam User Manual Convert AVI Play Snapshot Switch to Full Mode View Result Fast forward
Section - Configuration Select Device The system lists all the devices attached on your system. Type of Video The system provides three types of video, schedule recording, event recording and manual recording. List View / Thumbnail View Switch the result list to list view or thumbnail view. Histogram The red mark in the Histogram area helps you quickly locate the moment of motion video if the motion detection is setup. The histogram can be partially enlarged by dragging the mouse to show details.
From, To You can assign the system to query particular date. Result List A query result will appear in the spreadsheet. You can assign the system to print out how many records in a page and use the paging button to navigate the page of the spreadsheet.
Playback Control You can use the button in the control area to operate the video.
Video File Backup You can backup a video, backup then delete or delete without backup.
Section - Configuration
Section - Configuration Type of Event The system provides several types of device event, and each device has different event action(s). Select Device The system lists all the devices attached on your system. Step 2
Log List List the unusual event history that had been detected by the system.
Step 3
Step 4 Step 5
Section - Troubleshooting
0
Section - Troubleshooting
5. How are multiple camera views displayed on the screen? If you deploy several cameras and they are all displaying video at the same time, you have several options to arrange the display of these videos on your computer screen. One option is to reserve a major part of the screen to display the video from a single camera. Another option is to split the screen to show videos from multiple cameras. To switch the display from one camera to another, you can either manually select a camera, or have the system automatically display videos from all cameras in turn, called auto rotation. 6. Does D-Link D-ViewCam support cameras that have motion detection capability? Yes. If the camera has motion detection function, D-ViewCam will take advantage of that. When the camera does not have motion detection capability, D-ViewCam will perform software motion detection for it, at the cost of system performance. 7. How do I estimate an adequate disk space to store the recorded video? The Disk Space required can be calculated with these two formulas: 1. For MJPEG cameras: Frame Size x Frame per Second x Total Second, or 2. For MPEG4 cameras: Bit rate / 8 x Total second. For example: MJPEG cameras: Recording at medium quality CIF (10 Kbytes/frame) at 30 FPS for a week requires 173G Bytes/ camera MPEG4 cameras: Recording with bit rate at 64kbps (low quality CIF) for a week = 4.6 G Bytes/camera Note: The data revealed here is only for reference. The real recording capacity depends on the view and environment. 8. Do I need a very powerful computer to run D-Link D-ViewCam? Please refer to the System Requirements table on page 4. To monitor more than 16 cameras simultaneously, the quality of the live video display may depend on your hardware specification. 9. Please describe the privilege-based access of D-Link D-ViewCam. D-Link D-ViewCam uses a simple privilege control scheme to let users access the system and use different functions. A user can have administration privilege or normal user privilege.
D-Link D-ViewCam User Manual 1
Section - Troubleshooting
Section - Troubleshooting
5. Which format could my recorded video file covert into? D-Link D-ViewCam can convert the recorded video into AVI format with the available codec in your operating system.
Video Display
6. What should I do if there is no video display of the camera after I have just added it to D-ViewCam? Please check to see if you correctly typed in the IP address of the camera. If you changed the default user name and password of the camera, you must input that information in D-ViewCam in Expert mode. The changed value will take effect after you re-login to D-ViewCam. Please refer to page 48 for changing the camera ID and Password. 7. Why isnt video displayed from the connected camera(s)? The possible root causes: 1. The network is unstable 2. The workload is too heavy for your computer to handle. 8. How do I record video in D-ViewCam? D-Link D-ViewCam provides four different recording methods: 1. Manual recording (capture of video feed at the moment you command the system to). 2. Schedule recording (automatic recording according to the time periods that you set). 3. Event recording (automatic recording according to the event settings). 4. Motion detection recording in scheduled time (In the time periods you set, start recording only when motion is detected. This can make disk usage more economical)
Firewall
9. What about firewalls? Do they affect D-Link D-ViewCam? If you use D-Link D-ViewCam on computers with Windows XP SP2 or any other applications with personal firewalls, please configure the firewall to allow D-Link D-ViewCam to pass through. Most the personal firewalls will automatically prompt you to permit D-ViewCam program to be used in the network. 10. What about firewalls like Nod 32 which has to be manually input to permit D-ViewCam installation? If you use D-Link D-ViewCam on computers with Nod32 personal firewall, please configure the firewall manually after you have installed D-ViewCam as following steps: Click NOD32 antivirus system icon on the task bar to open it.
Select IMON > Setup > Miscellaneous > Exclusion > Edit > Add to C:\Program Files\D-Link D-ViewCam\Exes\Admin.exe, Control. exe, Monitor.exe, and VideoProxy.exe to the Exclude applications window. Note: Paths depend on your software installation.
Click OK to exit Exclude applications window. Click OK to exit IMON Setup window. Click Quit to unload IMON. Click Start to load IMON
Event
11. How does the event management operate? D-Link D-ViewCam can receive input from Motion Detection or Sensor (DI, or Device Input) to create an event. Then, the event can be used to trigger DO (Device Output), video recording, show live video, e-mail notification, play sound, and go to preset point (on cameras with Pan and Tilt functions). 12. How does event recording work? It starts recording automatically according to your event settings. 13. In what format can I export the event report to? D-ViewCam can export the event report in text format. Note that Microsoft Word 2000 is currently not supported. 14. When an event occurs, how do I know which camera it comes from? Please look at the Event Notification Log in the main screen. The source column shows the event source.
15. How do I get event notifications? D-Link D-ViewCam sends event messages in different ways, based on the event action setting of a camera. For example, if the event action is Email, the message will be sent by Email. For details, please refer to Users Manual of D-ViewCam 16. After Ive changed the time or date of my computer system, the D-Link D-ViewCam event function does not seem to work anymore? Please exit D-ViewCam then reboot your computer after youve changed your computer systems time and date. Then run D-ViewCam again. The event function should go back to normal.
Database
17. Whats the purpose of database backup? The configuration data, operating parameters and log data of D-ViewCam are stored in database. D-Link D-ViewCam can backup database periodically and automatically. So, you can restore it if the system is corrupted inadvertently. 18. What is the purpose of database restore function in D-Link D-ViewCam? The database restore function is provided to safeguard your D-ViewCam program database in case if it is corrupted inadvertently. D-ViewCam can backup the database automatically but you have to restore the database manually. For details, please refer to D-ViewCam Users Manual.
Appendix E - Warranty
Warranty
Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (D-Link) provides this Limited Warranty: Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Limited Warranty:
D-Link warrants that the hardware portion of the D-Link product described below (Hardware) will be free from material defects in workmanship and materials under normal use from the date of original retail purchase of the product, for the period set forth below (Warranty Period), except as otherwise stated herein. Hardware (excluding power supplies and fans): One (1) year Power supplies and fans: One (1) year Spare parts and spare kits: Ninety (90) days The customers sole and exclusive remedy and the entire liability of D-Link and its suppliers under this Limited Warranty will be, at D-Links option, to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid. Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware. Repaired or replacement hardware will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware or part thereof that is replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or refund.
Appendix E - Warranty
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software portions of D-Links products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold As-Is without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the contrary. Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below: The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow DLink to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the product is not registered. The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who will attempt to assist the customer in resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return Material Authorization (RMA) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.com/.
0
Appendix E - Warranty After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product and will not ship back any accessories. The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (COD) is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to pay D-Links reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
1
Appendix E - Warranty IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER, WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINKS PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT. THE MAXIMUM LIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED OR STATUTORY.
Governing Law:
This Limited Warranty shall be governed by the laws of the State of California. Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This Limited Warranty provides specific legal rights and you may also have other rights which vary from state to state.
Trademarks:
D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or registered trademarks are the property of their respective owners.
Copyright Statement:
No part of this publication or documentation accompanying this product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976 and any amendments thereto. Contents are subject to change without prior notice. Copyright 2008 by D-Link Corporation/D-Link Systems, Inc. All rights reserved.
Appendix E - Warranty
CE Mark Warning:
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
FCC Statement:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office.
Registration
Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights.