HNS L5 Curriculum

HARDWARE AND NETWORKING
SERVICE LEVEL- V
Curriculum
TVET CURRICULUM
Based on December, 2021 Version-IV
Occupational standard (OS)
March, 2022
Adiss Ababa
Preface
The reformed TVET-System is an outcome-based system. It utilizes the needs of the labor market and
occupational requirements from the world of work as the benchmark and standard for TVET delivery.
The requirements from the world of work are analyzed and documented – taking into account
international benchmarking – as occupational standards (OS).
In the reformed TVET-System, curricula and curriculum development play an important role with regard
to quality driven TVET-Delivery. Curricula help to facilitate the learning process in a way, that trainees
acquire the set of occupational competences (skills, knowledge and attitude) required at the working
place and defined in the occupational standards (OS).
The curriculum development process has been actively supported and facilitated by Ministry of Labor
and Skills.
TVET-Program Design
Author/Copyright : Version - I
Page 1 of 79 Hardware and Networking
Ministry of Labor and Skills March, 2022
Service Level- V
1.1. TVET-Program Title: Hardware and Network Servicing Level -V
1.2. TVET- Program Description
The Program is designed to develop the necessary knowledge, skills and attitude of the learners to the
standard required by the occupation. The contents of this program are in line with the occupational
standard. Learners who successfully completed the Program will be qualified to work as Hardware and
Network Service Technical Manager with competencies elaborated in the respective OS. Graduates of
the program will have the required qualification to work in the Economic Infrastructure Sector in the
field of Hardware and Network Service.
The prime objective of this training program is to equip the learners with the identified competences
specified in the OS. Graduates are therefore expected to: Identify and Resolve Network Problems, Create
Technical Documentation, determine Best-Fit Topology, Monitor and Administer Stem and Network
Security, Provide First Level Remote Help Desk, Configure and Administer Server, Install and manage
Network protocols in accordance with the performance criteria described in the OS.
1.3. TVET-Program Learning Outcomes

The expected outputs of this program are the acquisition and implementation of the following units of
competence
EIS HNS5 01 1221 Research and Review Hardware Technology Options for Organizations
EIS HNS5 02 1221 Prepare Disaster Recovery and Contingency Plan
EIS HNS5 03 1221 Assist with Policy Development for Client Support
EIS HNS5 04 1221 Establish and Maintain Client User Liaison
EIS HNS505 1221 Match IT Needs with the Strategic Direction of the Enterprise
EIS HNS5 06 1221 Install, Configure and Test Router
EIS HNS5 071221 Install and manage complex ICT networks
EIS HNS5 08 1221 Plan and Monitor the System Pilot
Service Level- V
Duration of the TVET-Program
The Program will have duration of 280 hours including the on school/ Institution training and on-the-job
practice or cooperative training time. Such cooperative training based on realities of the industry, nature
of the occupation, location of the TVET institution, and other factors will be considered in the training
delivery to ensure that trainees acquire practical and workplace experience.
S.N Unit competency TVET Institution Cooperative Total Remarks

Training Training hours
Theory Practical
1. Research and Review Hardware
5 15 10 30
Technology Options for Organizations
2. Prepare Disaster Recovery and
5 15 10 30
Contingency Plan
3. Assist with Policy Development for
5 10 10 20
Client Support
4. Establish and Maintain Client User
5 10 10 20
Liaison
5. Match IT Needs with the Strategic
5 15 10 30
Direction of the Enterprise
6. Install, Configure and Test Router 10 20 20 50
7. Install and manage complex ICT
10 30 20 60
networks
8. Plan and Monitor the System Pilot 10 20 10 40
Total calculated 55 135 100 280
Total to be provided
Service Level- V
1.4. Qualification Level and Certification
Based on the descriptors elaborated on the Ethiopian National TVET Qualification Framework (NTQF)
the qualification of this specific TVET Program is “Level V”.
1.5. The learner can exit after successfully completing the Modules in one level and will be awarded
the equivalent institutional certificate on the level completed. The learner can also exit after completing
any one learning module. However, only certificate of attainment or attendance (this is institutional
discretion) will be awarded.
1.6. Target Groups
Any citizen with or without disability who meets the entry requirements under items 1.7 and capable of
participating in the learning activities is entitled to take part in the Program.
1.7 Entry Requirements
The prospective participants of this program are required to possess the requirements or directive of the
Federal TVET Agency.
1.8 Mode of Delivery

This TVET-Program is characterized as a formal Program on middle level technical skills. The mode of
delivery is co-operative training. The TVET-institution and identified companies have forged an
agreement to co-operate with regard to implementation of this program. The time spent by the trainees in
the industry will give them enough exposure to the actual world of work and enable them to get hands-on
experience.
The co-operative approach will be supported with school-based lecture-discussion, simulation and actual
practice. These modalities will be utilized before the trainees are exposed to the industry environment.
Service Level- V
1.9. TVET – Program Structure
Duration
Unit of Competence Module Code & Title Learning Outcomes
(In Hours)
Research and Review Researching and  Research vendors, suppliers and IT 30
Hardware Technology Review Hardware industry specialists
EIS HNS5 01 1221 EIS HNS5 M01 0322
Options for Technology Options
Organizations for Organizations  Evaluate and report on options
EIS HNS5 02 1221 Prepare Disaster EIS HNS5 M02 0322 Preparing Disaster  Evaluate impact of system on 30
Recovery and Recovery and business continuity
Contingency Plan Contingency Plan
 Evaluate threats to system
 Formulate prevention and recovery
strategy
 Develop disaster recovery plan to
support strategy
Assist with Policy Assisting with  Review change requests 20
EIS HNS3 03 1221 Development for EIS HNS5 M03 0322 Policy  Modify system according to
Client Support Development for requested changes
Client Support  Train on the use of modified
system
Establish and Establish and  Determine support areas 20
EIS HNS3 04 1221 Maintain Client User EIS HNS5 M04 0322 Maintain Client  Develop support procedures
Liaison User Liaison  Assign support personnel
Match IT Needs with Matching IT Needs 30
 Evaluate current business strategy
Service Level- V
EIS HNS3 05 1221 the Strategic EIS HNS5 M05 0322 with the Strategic
 Evaluate impact of changes
Direction of the Direction of the
Enterprise Enterprise  Develop action plans
Install, Configure Installing  Prepare to install a router 50
EIS HNS3 06 1221 and Test Router EIS HNS5 M06 0322 Configure and Test  Install and configure a router
Router  Test the router and reconfigure the
network
 Complete documentation and
clean-up worksite
EIS HNS3 07 1221 Install and manage Installing and  Plan and design a complex network 60
complex ICT EIS HNS5 M07 0322 managing complex to meet business requirements
networks ICT networks  Design and implement a security
strategy
 Install and configure a complex
network to meet business
requirements
 Provide integrated network
services across a complex network
 Plan, design and implement voice
and video business
communications system
 Manage and support a complex
network
Plan and Monitor the Plan and Monitor 40
 Prepare for pilot system
EIS HNS3 08 1221 System Pilot EIS HNS5 M08 0322 the System Pilot
 Install pilot system
 Monitor implementation of pilot system
 Evaluate pilot system
280
Total hours
The time duration (Hours) indicated for the module should include all activities in and out of the TVET institution.
Service Level- V
1.10 Institutional Assessment
Two types of evaluation will be used in determining the extent to which learning outcomes are
achieved. The specific learning outcomes are stated in the modules. In assessing them, verifiable
and observable indicators and standards shall be used.
The formative assessment is incorporated in the learning modules and form part of the learning
process. Formative evaluation provides the trainee with feedback regarding success or failure in
attaining learning outcomes. It identifies the specific learning errors that need to be corrected,
and provides reinforcement for successful performance as well. For the teacher, formative
evaluation provides information for making instruction and remedial work more effective.
Summative Evaluation the other form of evaluation is given when all the modules in the
program have been accomplished. It determines the extent to which competence have been
achieved. And, the result of this assessment decision shall be expressed in the term ‘competent
or not yet competent’.
Techniques or tools for obtaining information about trainees’ achievement include oral or written
test, demonstration and on-site observation.
1.11 TVET Teachers Profile
The teachers conducting this particular TVET Program are A Level and have satisfactory
practical experiences or equivalent qualifications.
Service Level- V
LEARNING MODULE 01
TVET-PROGRAMME TITLE: Hardware and Network Servicing Level –V
MODULE TITLE: Researching and Reviewing Hardware Technology Options for Organizations
MODULE CODE: EIS HNS5 01 0322
NOMINAL DURATION: 30 Hours
MODULE DESCRIPTION: This Module defines the competency required to apply research skills in
conjunction with reviewing hardware solutions, as part of an analysis of emerging technology.
LEARNING OUTCOMES
At the end of the module the learner will be able to:
LO1. Research vendors, suppliers and IT industry specialists.
LO2. Evaluate and report on options

MODULE CONTENTS:
1.1. Establishing Organizational needs and selection criteria
1.1.1. Analyzing of emerging technology
1.1.2. Identifying Planning phases
1.1.3. Identifying Project Management knowledge areas
1.2. Determining suitable suppliers and Source information.
2.1 Reviewing and testing Hardware
2.2 Reporting findings to appropriate person
2.3 Documenting and submitting a report
Service Level- V
LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)

Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
discussion room seating room seating
 Prepare the lecture in Audio/video  Arrange the class room seating to arrangement to be arrangement to be
& in Brail format be conducive for eye to eye contact accessible to accessible for
trainees wheelchairs users.
 Organize the class room seating  Make sure the luminosity of the
arrangement to be accessible to light of class room is kept  Speak loudly  Facilitate and
trainees support the trainees
 Introduce new and relevant  Ensure the attention who have severe
 Write short notes on the black/white vocabularies of the trainees impairments on
board using large text
 Use short and clear sentences  Present the lecture
their upper limbs
 Make sure the luminosity of the in video format
to take note
light of class room is kept  Give emphasis on visual lecture and
ensure the attention of the trainees  Provide
 Ensure the attention
 Use normal tone of voice of the trainees
Orientation on the
 Avoid movement during lecture physical feature of
 Encourage trainees to record the time the work shop
lecture in audio format
 Present the lecture in video format
 Provide Orientation on the physical
feature of the work shop  Summarize main points
 Summarize main points
Demonstration  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and
short method support the trainees
 Use verbal description  Use video recorded material having severe upper
 Use Video recorded
Service Level- V
 Provide special attention in the  Ensure attention of the trainees material limbs impairment to
process of guidance operate equipments/
 Provide structured training  Ensure the attention machines
 facilitate the support of peer trainees of the trainees
 Show clear and short method   Assign peer trainees
P
 Prepare & use simulation rovide tutorial to assist
 Use gesture
support
 P  Conduct close
(if necessary)
rovide tutorial support follow up
(if necessary) 
rovide tutorial
support
(if necessary
Group  Facilitate the integration of trainees  Use sign language interpreters  Facilitate the  Introduce the
discussion with group members integration of trainees with their
 Facilitate the integration of trainees trainees with group peers
 Conduct close follow up with group members members
 Introduce the trainees with other  Conduct close follow up  Conduct close
group member follow up
 Introduce the trainees with other
 Brief the thematic issues of the group member  Introduce the
work trainees with other
group member
 Inform the group
members to speak
loudly
Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close  Assign peer
guidance guidance follow up and trainees
guidance
 Provide tutorial support if  Provide tutorial support if necessary  Use additional
necessary  Provide tutorial nominal hours if
 provide special attention in the
Service Level- V
 provide special attention in the process/practical training support if necessary necessary
process  Introduce new and relevant  provide special
vocabularies attention in the
process/ practical
training
 prepare the assignment questions in   U P

large text/Brail se sign language interpreter rovide briefing
Individual  /orientation
P on the
assignment  Encourage the trainees to prepare rovide briefing /orientation on the assignment
and submit the assignment in large assignment  P
texts/Brail  rovide
P visual
rovide visual recorded material recorded material
 Make available recorded
assignment questions
 Facilitate the trainees to prepare and
submit the assignment in soft or
hard copy
ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written

 Ensure or conform whether the proper  Using sign language response as an
communication was conducted with interpreter if option for the
the trainee through the service of the necessary trainees having
sign language interpreter speech
 Use short and clear questioning challenges
 Time extension
Service Level- V
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral
test sentences, multiple choices, True or using short sentences, response as an
 Use interview as an option if necessary False, matching and short answers multiple choices, option to give
 Avoid essay writing True or False, answer for
 Prepare the exam in audio format  Time extension matching and short trainees having
answers if necessary. severe upper
 Assign human reader limb
impairment
(if necessary)
 Time extension
 Time extension
for trainees
having severe
upper limb
impairment
Demonstrati  Brief the instruction or provide them  Use sign language interpreter  Provide activity  Provide activity
on/Observati in large text/Brail based assessment based
 Brief on the instruction of the exam assessment
on
 Time extension  Brief on the
 Provide activity-based/ practical instruction of the  Conduct close
assessment method exam follow up
 Time extension  Use loud voice  Time extension
 Time extension
Service Level- V
Assessment criteria
 Organizational needs and selection criteria is established
 Suitable suppliers and vendors are determined.
 Source information from suppliers and vendors

 Hardware is reviewed and tested against organizational requirements.
 Findings are report to appropriate person according to their suitability for organizational
requirements
 Information in a report is documented and submitted to appropriate person.
Service Level- V
Annex: Resource Requirements
Researching and Reviewing Hardware Technology Options for Organizations

(EIS HNS5 M01 0322)
Item Category/Item Description/ Quantity Recommended
No. Specifications Ratio
(Item: Trainee)
A. Learning Materials
TTTLM
1. TTLM prepared by the 25 1:1
trainer
2. Reference Books
Internet Infrastructure: Authors:
2.1 Networking, Web Services, and Richard Fox, & 5 1:5
Cloud Computing 1st edition Wei Hao
B. Learning Facilities & Infrastructure
1. Computer Lab Area: 35m2 1 1:25
2. Internet connection Broadband 1 1:25
3. LAN Star topology 1 1:25
C. Consumable Materials
Type: A4
1. Paper 1 1:25
Desta
2 Printer cartridge For laser printer 1 1:25
D. Tools and Equipment’s
1. Projector LCD 1 1:25
2 Computer Desktop 25 1:1
3 Network Toolkit 5 1:5
4 Switch 24 port 5 1:5
Service Level- V
LEARNING MODULE 02
TVET-PROGRAMME TITLE: Hardware and Network Servicing Level V
MODULE TITLE: Preparing Disaster Recovery and Contingency Plan
MODULE DESCRIPTION: This unit defines the competency required to analyse the impact of the system on
the organisation and carry out risk analysis, disaster recovery and contingency planning for the project.
LEARNING OUTCOMES
LO1. Evaluate impact of system on business continuity.
LO2. Evaluate threats to system
LO3. Formulate prevention and recovery strategy
LO4. Develop disaster recovery plan to support strategy
MODULE CONTENTS:
LO1. Evaluate impact of system on business continuity.
1.1. Identifying business critical functions and the security environment

1.2. Identifying critical data and software from documentation
1.3. Assessing potential business risk and threats impacts on IT systems
1.4. Identifying and evaluating statutory, commercial requirements and contingency possibilities
Service Level- V
2.1. Identifying threats to the system
2.2. Evaluating risk minimisation alternatives
3.1. Evaluating prevention and recovery options for critical business functions
3.2. Identifying back-up methodologies
3.3. Reviewing Current operational procedures of risk safeguards and contingency plan
3.4. Submitting Disaster recovery and prevention strategy for approval
LO4. Develop disaster recovery plan to support strategy.
4.1. Identifying and documenting resources required for disaster recovery

4.2. Identifying and documenting processes required for disaster strategy
4.3. Identifying cut-over criteria before initiating disaster plan
4.4. Documenting and submitting disaster recovery plan for review and sign-off.
Service Level- V
LEARNING METHODS:
For None Reasonable Adjustment for Trainees with Disability (TWD)

Impaired
Low Vision and Blind Deaf Hard of hearing Physical impairment
Trainees
Lecture-  Provide large print text  Assign sign language interpreter  Organize the class  Organize the class
discussion room seating room seating
 Prepare the lecture in Audio/video  Arrange the class room seating to arrangement to be arrangement to be
& in Brail format be conducive for eye to eye contact accessible to accessible for
trainees wheelchairs users.
 Organize the class room seating  Make sure the luminosity of the
arrangement to be accessible to light of class room is kept  Speak loudly  Facilitate and
trainees support the trainees
 Introduce new and relevant  Ensure the attention who have severe
 Write short notes on the black/white vocabularies of the trainees impairments on
board using large text
 Use short and clear sentences  Present the lecture
their upper limbs
 Make sure the luminosity of the in video format
to take note
light of class room is kept  Give emphasis on visual lecture and
ensure the attention of the trainees  Provide
 Ensure the attention
 Use normal tone of voice of the trainees
Orientation on the
 Avoid movement during lecture physical feature of
 Encourage trainees to record the time the work shop
lecture in audio format
 Present the lecture in video format
 Provide Orientation on the physical
feature of the work shop  Summarize main points
Demonstration  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and
short method support the trainees
 Use verbal description  Use video recorded material having severe upper
 Use Video recorded
Service Level- V
 Provide special attention in the  Ensure attention of the trainees material limbs impairment to
process of guidance operate equipments/
 Provide structured training  Ensure the attention machines
 facilitate the support of peer trainees of the trainees
 Show clear and short method   Assign peer trainees
P
 Prepare & use simulation rovide tutorial to assist
 Use gesture
support
 P  Conduct close
(if necessary)
rovide tutorial support follow up
(if necessary) 
rovide tutorial
support
(if necessary
Group  Facilitate the integration of trainees  Use sign language interpreters  Facilitate the  Introduce the
discussion with group members integration of trainees with their
 Facilitate the integration of trainees trainees with group peers
 Conduct close follow up with group members members
 Introduce the trainees with other  Conduct close follow up  Conduct close
group member follow up
 Brief the thematic issues of the group member  Introduce the
work trainees with other
group member
members to speak
loudly
Exercise  Conduct close follow up and  Conduct close follow up and  Conduct close  Assign peer
guidance guidance follow up and trainees
guidance
 Provide tutorial support if  Provide tutorial support if necessary  Use additional
necessary  Provide tutorial nominal hours if
 provide special attention in the
Service Level- V
 provide special attention in the process/practical training support if necessary necessary
process  Introduce new and relevant  provide special
vocabularies attention in the
process/ practical
training
 prepare the assignment questions in   U P

large text/Brail se sign language interpreter rovide briefing
Individual  /orientation
P on the
assignment  Encourage the trainees to prepare rovide briefing /orientation on the assignment
and submit the assignment in large assignment  P
texts/Brail  rovide
P visual
rovide visual recorded material recorded material
 Make available recorded
assignment questions
submit the assignment in soft or
hard copy
ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written

 Ensure or conform whether the proper  Using sign language response as an
communication was conducted with interpreter if option for the
the trainee through the service of the necessary trainees having
sign language interpreter speech
 Use short and clear questioning challenges
 Time extension
Service Level- V
Written  Prepare the exam in large texts/Brail  Prepare the exam using short  Prepare the exam  Use oral
test sentences, multiple choices, True or using short sentences, response as an
 Use interview as an option if necessary False, matching and short answers multiple choices, option to give
 Avoid essay writing True or False, answer for
 Prepare the exam in audio format  Time extension matching and short trainees having
answers if necessary. severe upper
 Assign human reader limb
impairment
(if necessary)
 Time extension
 Time extension
for trainees
having severe
upper limb
impairment
Demonstrati  Brief the instruction or provide them  Use sign language interpreter  Provide activity  Provide activity
on/Observati in large text/Brail based assessment based
 Brief on the instruction of the exam assessment
on
 Time extension  Brief on the
 Provide activity-based/ practical instruction of the  Conduct close
assessment method exam follow up
 Time extension  Use loud voice  Time extension
 Time extension
Service Level- V
Assessment criteria
LO1. Evaluate impact of system on business continuity Organizational needs and

selection criteria is established
 Business-critical functions and the security environment is Identify from

documentation and from discussion with business area and project team
 Critical data and software is identified from documentation
 Potential impacts of business risk and threats on IT systems are assessed.
 Statutory requirements, commercial requirements and contingency possibilities are
Identified and evaluated according to specifications and cost constraints
 Threats to the system are identified with consideration of security analysis and
internal and external business environment.
 Risk minimisation alternatives are evaluated against specifications and cost
constraints.
 Prevention and recovery options are evaluated to support critical business functions
against business specifications and cost constraints
 Current operational procedures are reviewed to ensure adequate risk safeguards and
contingency plan are in place
 Disaster recovery and prevention strategy is submitted to appropriate person for
approval
LO4. Develop disaster recovery plan to support strategy
 Resources required for disaster recovery are identified and documented according to
specifications and cost constraints
 Processes required for disaster strategy are identified and documented according to
project standards
 Cut-over criteria are identified before initiating disaster plan.
 Disaster recovery plan is documented and submit to appropriate person for review and
sign-off.
Service Level- V
Preparing Disaster Recovery and Contingency Plan (EIS HNS5 02 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
st
Cloud Computing 1 edition Wei Hao
Type: A4
1. Paper 1 1:25
Desta
3 Network Toolkit Standard 5 1:5
Service Level- V
LEARNING MODULE 03
MODULE TITLE:Assist with Policy Development for Client Support
MODULE CODE: EIS HNS5 M03 0322
MODULE DESCRIPTION: This module covers the competence required to receive, review
and carry out change requests, while utilizing change management system according to client
requirements.
LEARNING OUTCOMES
At the end of the module the trainee will be able to:
LO1.Review change requests
LO2.Modify system according to requested changes
LO3. Train on the use of modified system
MODULE CONTENTS:
LO1. Review change requests

1.1. Receiving and documenting hardware and software change requests
1.2. Gathering and organizing System data for change requests
1.3. Reviewing proposed changes against current and future business requirements
1.4. Examining System data with work team
1.5. Discussing and clarifying selected changes with clients
LO2. Modify system according to requested changes
2.1. Identifying potential solution to solve problems
2.2. Developing and documenting possible solutions
2.3. Ranking and presenting possible solutions to appropriate person
Service Level- V
2.4. Planning implementation and evaluation for possible solutions
2.5. Documenting recommended solutions and submitting for confirmation
3.1. Preparing training on changed system

3.2. Delivering training
3.3. Evaluating the training to confirm training effectiveness
Service Level- V
Learning Methods:
For none Reasonable Adjustment for Trainees with Disability (TWD)

impaired
Low Vision Deaf Hard of hearing Physical impairment
trainees
Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class room
discussion  Prepare the lecture in Audio/video interpreter room seating seating arrangement to be
 Organize the class room seating  Arrange the class room seating arrangement to be accessible for wheelchairs
arrangement to be accessible to trainees to be conducive for eye to eye accessible to users.
 Write short notes on the black/white board contact trainees  Facilitate and support the
using large text  Make sure the luminosity of  Speak loudly trainees who have severe
 Make sure the luminosity of the light of the light of class room is kept  Ensure the attention impairments on their upper
class room is kept  Introduce new and relevant of the trainees limbs to take note
 Use normal tone of voice vocabularies  Present the lecture  Provide Orientation on the
 Encourage trainees to record the lecture in  Use short and clear sentences in video format physical feature of the work
audio format  Give emphasis on visual lecture  Ensure the attention shop
 Provide Orientation on the physical feature and ensure the attention of the of the trainees
of the work shop trainees
 Summarize main points  Avoid movement during
lecture time
 Present the lecture in video
Service Level- V
format
Demonstratio  Conduct close follow up  use Sign language interpreter  Illustrate in clear &  Facilitate and support the
n  Use verbal description  Use video recorded material short method trainees having severe upper
 Provide special attention in the process of  Ensure attention of the trainees  Use Video recorded limbs impairment to operate
guidance  Provide structured training material equipments/ machines
 facilitate the support of peer trainees  Show clear and short method  Ensure the attention  Assign peer trainees to assist
 Prepare & use simulation  Use gesture of the trainees  Conduct close follow up
  P  P
rovide tutorial support rovide tutorial rovide tutorial support
(if necessary) support (if necessary
(if necessary)
Group  Facilitate the integration of trainees with  Use sign language interpreters  Facilitate the  Introduce the trainees with
discussion group members  Facilitate the integration of integration of their peers
 Conduct close follow up trainees with group members trainees with group
 Introduce the trainees with other group  Conduct close follow up members
member  Introduce the trainees with  Conduct close
 Brief the thematic issues of the work other group member follow up
 Introduce the
trainees with other
Service Level- V
group member
members to speak
loudly
Exercise  Conduct close follow up and guidance  Conduct close follow up and  Conduct close  Assign peer trainees
 Provide tutorial support if necessary guidance follow up and  Use additional nominal hours
 provide special attention in the process  Provide tutorial support if guidance if necessary
necessary  Provide tutorial
 provide special attention in the support if necessary
process/practical training  provide special
 Introduce new and relevant attention in the
vocabularies process/ practical
training
 prepare the assignment questions in large  Use sign language interpreter  Provide briefing
text  Provide briefing /orientation on /orientation on the
Individual
 Encourage the trainees to prepare and the assignment assignment
assignment
submit the assignment in large texts  Provide visual recorded  Provide visual
 Make available recorded assignment material recorded material
questions
submit the assignment in soft or hard copy
Service Level- V
ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response
 Ensure or conform whether  Using sign language interpreter if as an option for the
the proper communication necessary trainees having speech
was conducted with the challenges
trainee through the service of
the sign language interpreter
 Use short and clear
questioning
 Time extension
Written test  Prepare the exam in large texts  Prepare the exam using short  Prepare the exam using short  Use oral response as
 Use interview as an option if sentences, multiple choices, sentences, multiple choices, true or an option to give
necessary True or False, matching and false, matching and short answers if answer for trainees
 Prepare the exam in audio short answers necessary. having severe upper
format  Avoid essay writing limb impairment
 Assign human reader  Time extension  Time extension for
 (if necessary) trainees having severe
 Time extension upper limb impairment
Demonstration  Brief the instruction or  Use sign language interpreter  Provide activity based assessment  Provide activity based
/Observation provide them in large text  Brief on the instruction of the  Brief on the instruction of the exam assessment
 Time extension exam  Use loud voice  Conduct close follow
 Provide activity-based/  Time extension up
practical assessment method  Time extension
 Time extension
Service Level- V
ASSESSMENT CRITERIA:
LO1. Review change requests
 Requests are received and documented for hardware and software changes, utilizing
a change management system and according to organizational help desk procedures.
 System data are gathered and organized relevant to the change requests, using
available diagnostic tools.
 The proposed changes are reviewed against current and future business
requirements.
 System data are examined, with work team, in order to select appropriate changes to
be carried out.
 Selected changes are discussed and e clarified with client
LO2. Modify system according to requested changes
 Potential solution is identified to solve problems.
 Recommendations about possible solutions are developed, documented, ranked and

presented to the appropriate person for decision.
 Implementation and evaluation of solutions are planned.
 Recommended solutions are technically documented and submitted to appropriate

person for confirmation.
 Training is prepared to meet the needs of client in using the changed system.
 Prepared training is delivered appropriately for client
 Evaluate the given training to confirm the expected result has been achieved
Service Level- V
Assist with Policy Development for Client Support (EIS HNS5 03 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
LEARNING MODULE 04
MODULE TITLE: Establish and Maintain Client User Liaison
NOMINAL DURATION: 20... Hours
MODULE DESCRIPTION: This module covers the competence required to establish and
maintain client use of liaison in an IT environment, post implementation. This occurs after the
business-critical functions have been determined.
LEARNING OUTCOMES
LO1.Determine support areas
LO2.Develop support procedures
LO3. Assign support personnel
MODULE CONTENTS:
LO1. Determine support areas

1.1. Identifying and recording Information technology usage
1.2. Identifying stakeholders in the system
1.3. Identifying organisational structure, culture and politics for support requirements
1.4. Determining required level of support
LO2. Develop support procedures
2.1. Contacting organisational units to verify support needs
2.2. Establishing procedures to provide required support
2.3. Documenting agreed procedure and service-level agreement
Service Level- V
LO3. Assign Support personnel
3.1. Identifying IT skills with support activities
3.2. Verifying availability of selected personnel and assign
3.3. Providing support using agreed upon procedures.
3.4. Obtaining regular feedback from the appropriate person
Service Level- V
Learning Methods:

impaired
trainees
lecture time
Service Level- V
format
  P  P
(if necessary)
 Introduce the
trainees with other
Service Level- V
group member
members to speak
loudly
training
text  Provide briefing /orientation on /orientation on the
Individual
 Encourage the trainees to prepare and the assignment assignment
assignment
questions
Service Level- V
ASSESSMENT METHODS:
questioning
 Time extension
 Time extension
Service Level- V
LO1. Determine support areas
 Information technology used in the organisational unit is identified and recorded.
 Stakeholders of the system are identified.
 Organisational structure, culture and politics are identified in relation to support

requirements.
 Level of support required by each organisational unit is determined.
LO2. Develop support procedure
 Organisational units are contacted, as required, to verify support needs.
 Procedures are established for providing required support, including method of

contact, frequency of meetings and reports
 Agreed procedure, service-level agreement, is documented
LO3. Assign support person
 IT skills required to assist each organisational unit are identified with support
activities.
 Personnel are assigned according to human resource processes.
 Availability of selected personnel is verified.
 Support is provided using agreed procedures.
 Feedback is obtained from the appropriate person on a regular basis.
Service Level- V
Establish and Maintain Client User Liaison (EIS HNS5 04 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
st
Cloud Computing 1 edition Wei Hao
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
LEARNING MODULE 05
MODULE TITLE: Matching IT Needs with the Strategic Direction of the Enterprise
MODULE DESCRIPTION: This module defines the competency required to ensure IT
services meet current and future internal operational enterprise requirements
LEARNING OUTCOMES
LO1. Evaluate current business strategy
LO2. Evaluate impact of changes
LO3. Develop action plans
MODULE CONTENTS:
1.1 Analyzing current strategic plan of the organization
1.2 Comparing current operational practices and strategic plan to identify areas of IT
improvement.
1.3 Reporting the impact of IT developments.

2.1 Reviewing current IT systems.
2.2 Comparing and contrasting current and proposed IT systems and document it.
2.3 Determining the objectives and implications of introducing IT system change.
2.4 Documenting and forwarding findings for feedback.
LO3. Develop action plans

3.1 Developing action plans for the proposed changes
3.2 Ensuring action plans takes account of important considerations.
3.3 Documenting action plans
3.4 Forwarding documentation for feedback/approval.
Service Level- V
Learning Methods:
impaired
trainees
lecture time
format
Service Level- V
  P  P
(if necessary)
 Introduce the
trainees with other
group member
Service Level- V
members to speak
loudly
training
Individual text  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to prepare and the assignment assignment
questions
Service Level- V
ASSESSMENT METHODS:
questioning
 Time extension
 Time extension
Service Level- V
Assessment Criteria
 Current strategic plan of organization is analyzed to understand the industry
environment and current organizational goals.
 Information related to current operational practices and the strategic plan is
compared to determine possible IT gaps and improvement opportunities.
 Information regarding the impact of IT developments is reported to appropriate
person(s)
 Information on current IT systems supported by the organization is reviewed.
 Advantages and disadvantages of current and proposed IT systems are compared and
documented.
 The objectives and implications of introducing changes are determined.
 Findings are document and forward to appropriate person(s) for feedback.
LO3. 3. Develop action plans
 Action plans are developed for the proposed changes that can be implemented
according to organizational policies and procedures
 Action plans that take account of appropriate operational, financial, legal, human
relations, internal and external operating environments and other relevant
considerations are ensured.
 Document action plans, ensuring that standards, targets and
 implementation methods are detailed
 Documentation is forwarded to appropriate person for feedback/approval.
Service Level- V
Matching IT Needs with the Strategic Direction of the Enterprise (EIS HNS5 05 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
LEARNING MODULE 06
MODULE TITLE: Installing, configuring and testing a router
MODULE DESCRIPTION: This module describes the performance outcomes, skills and
knowledge required to undertake router installation and configuration as part of the upgrade in an
existing network or the implementation of a new network.
LEARNING OUTCOMES
LO1. Prepare to install a router
LO2. Install and configure a router
LO3. Test the router and reconfigure the network
LO4. Complete documentation and clean-up worksite
MODULE CONTENTS:
1.1 Preparing for given work
1.2 Arranging access to the network site
1.3 Ascertaining network topology
1.4 Determining the internet protocol (IP) addressing scheme.
1.5 Evaluating network management and security requirements
1.6 Selecting an appropriate router with needed features
1.7 Choosing cables, wireless application protocol (WAP), WAN connectors and other
peripherals/tools
LO2. Installing and configuring a router

2.1 Assembling router and peripherals
2.2 Connecting cables and WAN connectors to the router and to the network
2.3 Practicing Simulation software
2.4 Configuring router

3.1 Testing the router for connectivity and routing protocol functions
Service Level- V
3.2 Adapting or modifying the router configuration
3.3 Reviewing router in line with organizational requirements
3.4 Making adjustments to network depending on test results

4.1 Tabulating test results and complete all user reports
4.2 Completing report and notifying the status of network
4.3 Cleaning up and reestablish worksite
4.4 Securing sign off or getting approval from appropriate person
Service Level- V
Learning Methods:
impaired
trainees
 Encourage trainees to record the lecture in  Use short and clear sen3tences in video format physical feature of the work
lecture time
format
Service Level- V
  P  P
(if necessary)
 Introduce the
trainees with other
group member
Service Level- V
members to speak
loudly
training
Individual text  Provide briefing /orientation on /orientation on the
assignment  Encourage the trainees to prepare and the assignment assignment
questions
Service Level- V
ASSESSMENT METHODS:
questioning
 Time extension
 Time extension
Service Level- V
 Prepare for given work according to relevant legislation, occupational health and
safety (OHS), codes, regulations and standards
 Arrange access to the site according to required procedure
 Ascertain network topology from technical requirements
 Determine the internet protocol (IP) addressing scheme for the network topology
 Evaluate network management and security requirements, with reference to current
and future requirements
 Select a router with appropriate features according to technical requirements
 Choose cables, wireless application protocol (WAP), wide area network (WAN)
connectors and other peripherals/tools according to network and router specification,
and WAN protocols
LO2. Install and configure a router

 Assemble router and peripherals according to manufacturer's requirements, enterprise
guidelines and protocols
 Connect communications cables and WAN connectors to the router and to the
network
 Configure router according to manufacturer's instructions and technical requirements,
taking into account interoperability requirements with network components
 use and work on Simulation software at the absence of real router

 Test the router for connectivity across the network and for routing protocol functions
 Adapt or modify the predetermined router configuration, depending on outcome of
tests
 Review router in line with organizational requirements
Service Level- V
 Test router and peripherals according to manufacturer's instructions and technical
requirements
 Test hardware and router to ensure full functionality and interoperability
 Reconfigure additional hardware as required
 Make adjustments to network depending on test results

 Tabulate test results and complete all user reports
 Complete report and notify client of status of the network
 Clean up and restore worksite to client's satisfaction
 Secure sign off from appropriate person
Service Level- V
Installing, configuring and testing a router (EIS HNS5 06 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
LEARNING MODULE 07
TVET-PROGRAMME TITLE: HAERDWARE AND NETWOK SERVICE LEVEL V
MODULE TITLE:- Installing and manage complex ICT networks
MODULE DESCRIPTION: This module describes the performance outcomes, skills and knowledge
required to install and manage enterprise-wide information and communications technology (ICT)
networks.
LEARNING OUTCOMES
LO1. Plan and design a complex network to meet business requirements
LO2. Design and implement a security strategy
LO3. Install and configure a complex network to meet business requirements
LO4. Provide integrated network services across a complex network
LO5. Plan, design and implement voice and video business communications system
LO6. Manage and support a complex network
LO7. Test network functionality and obtain sign-off
Service Level- V
MODULE CONTENTS:
1.1 Reviewing network design, business requirements and technical specifications for network
components
1.2 Researching available options for required network functionality
1.3 Planning network implementation to provide network services and resources
2.1 Analysing requirements for internal and external security
2.2 Designing security strategy
2.3 Implementing security strategy
2.4 Monitoring viability and reliability of network security
2.5 Monitoring continually network access for security breaches
LO3. Install, configure and optimize operating system
3.1 Checking and installing cabling and associated components

3.2 Installing and configuring servers, routers, switches or other devices to provide
3.2.1. Internet protocol (IP) addressing and routing
3.2.2. Name resolution
3.2.3. Network services
3.2.4. Data management services
3.3 Installing and configuring remote access services
Service Level- V
4.1 .Integrating multiple network services across network
4.2 .Analysing and resolving interoperability issues
4.3 .Optimising performance
4.4 .Rectifying security conflicts arising from integrating services
5.1 .Installing and configuring software and test VoIP and video conferencing services
5.2 .Incorporating communications server to provide real-time multimedia communications
5.3 .Selecting common voice and videoconferencing codes
6.1 .Identifying and evaluating network management tools
6.2 .Selecting and installing network management tools
6.3 .Setting and monitor alerts and logs
6.4 .Capturing and analysing network performance data
6.5 .Implementing automated server updates, desktop management policies and virus checking
6.6 .Using remote management tools
7.1 .Testing and recording network functionality results
7.2 .Recording results of network functionality test
7.3 .Completing network documentation to organisational standards
Service Level- V
Learning Methods:

impaired
trainees Low Vision Deaf Hard of hearing Physical impairment
Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class room seating
discussion interpreter room seating arrangement to be accessible for
 Prepare the lecture in
arrangement to be wheelchairs users.
Audio/video  Arrange the class
accessible to
room seating to be  Facilitate and support the
 Organize the class room seating trainees
conducive for eye to trainees who have severe
arrangement to be accessible to
eye contact  Speak loudly impairments on their upper
trainees
limbs to take note
 Make sure the  Ensure the
 Write short notes on the
luminosity of the attention of the  Provide Orientation on the
black/white board using large text
light of class room is trainees physical feature of the work
 Make sure the luminosity of the kept shop
 Present the lecture
light of class room is kept
 Introduce new and in video format
 Use normal tone of voice relevant vocabularies
 Ensure the
 Encourage trainees to record the  Use short and clear attention of the
Service Level- V
lecture in audio format sen3tences trainees
 Provide Orientation on the  Give emphasis on

physical feature of the work shop visual lecture and
ensure the attention
of the trainees
 Avoid movement
during lecture time
 Present the lecture in

video format
 Summarize main
points
Demonstrati  Conduct close follow up  use Sign language  Illustrate in clear  Facilitate and support the
on interpreter & short method trainees having severe upper
 Use verbal description
limbs impairment to operate
 Use video recorded  Use Video
 Provide special attention in the equipments/ machines
material recorded material
process of guidance
 Assign peer trainees to assist
 Ensure attention of  Ensure the
 facilitate the support of peer
attention of the
Service Level- V
trainees the trainees trainees  Conduct close follow up
 Prepare & use simulation  Provide structured  Provide tutorial  Provide tutorial support
training support
(if necessary
 Show clear and short (if necessary)
method
 Use gesture
 Provide tutorial
support
(if necessary)
Group  Facilitate the integration of  Use sign language  Facilitate the  Introduce the trainees with their
discussion trainees with group members interpreters integration of peers
trainees with
 Conduct close follow up  Facilitate the
group members
integration of
trainees with group  Conduct close
group member
members follow up
 Brief the thematic issues of the
 Conduct close follow  Introduce the
Service Level- V
work up trainees with other
group member
 Introduce the trainees
with other group  Inform the group
member members to speak
loudly
Exercise  Conduct close follow up and  Conduct close follow  Conduct close  Assign peer trainees
guidance up and guidance follow up and
 Use additional nominal hours if
guidance
 Provide tutorial support if  Provide tutorial necessary
necessary support if necessary  Provide tutorial
support if
 provide special attention in the  provide special
necessary
process attention in the
process/practical  provide special
training attention in the
process/ practical
 Introduce new and
training
relevant vocabularies
Service Level- V
 prepare the assignment questions  Use sign language  Provide briefing
in large text interpreter /orientation on the
Individual
assignment
assignment  Encourage the trainees to prepare  Provide briefing
and submit the assignment in /orientation on the  Provide visual
large texts assignment recorded material
 Make available recorded  Provide visual

assignment questions recorded material
 Facilitate the trainees to prepare

and submit the assignment in soft
or hard copy
ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as an option
for the trainees having speech
 Ensure or conform whether the  Using sign language challenges
proper communication was interpreter if necessary
conducted with the trainee
through the service of the sign
language interpreter
Service Level- V
 Use short and clear questioning
 Time extension
Written test  Prepare the  Prepare the exam using short  Prepare the exam using  Use oral response as an option to
exam in large sentences, multiple choices, True short sentences, give answer for trainees having
texts or False, matching and short multiple choices, true or severe upper limb impairment
answers false, matching and
 Use interview as short answers if  Time extension for trainees
an option if  Avoid essay writing necessary. having severe upper limb
necessary impairment
 Time extension
 Prepare the
exam in audio
format
 Assign human
reader
 (if necessary)
 Time extension
Demonstratio  Brief the  Use sign language interpreter  Provide activity based  Provide activity based assessment
n/Observation instruction or assessment
provide them in  Brief on the instruction of the  Conduct close follow up
large text exam  Brief on the instruction
of the exam  Time extension
 Time extension  Provide activity-based/ practical
assessment method  Use loud voice
 Time extension  Time extension
Service Level- V
Assessment Criteria

 Review network design, business requirements and latest vendor technical specifications for
network components
 Research options available for providing the network functionality required
 Plan network implementation to provide network services and resources to meet business
requirements
 Analyse requirements for internal and external security
 Design security strategy to meet requirements
 Implement security strategy
 Undertake on-going monitoring of the viability and reliability of network security, through
testing and use of technical tools
 Continually monitor internal and external network access for security breaches
LO3. Install, configure and optimize operating system
 Check and install cabling and associated components according to industry standards
 Install and configure servers, routers, switches or other devices to provide internet protocol
(IP) addressing and routing
 Install and configure servers, routers, switches or other devices to provide name resolution
 Install and configure servers, routers, switches or other devices to provide network services
 Install and configure remote access services
 Install and configure devices to provide data management services
 Integrate multiple network services across network
 Analyse and resolve interoperability issues
 Optimise performance
 Rectify security conflicts arising from integrating services
Service Level- V
 Install software and configure and test voice over internet protocol (VoIP) and
videoconferencing services
 Incorporate the use of a communications server to provide real-time multimedia
communications
 Select common voice and videoconferencing codes according to standards and practices
 Identify and evaluate appropriate network management tools to assist in the administration of
the complex network
 Select and install network management tools according to industry and organisational
standards
 Set and monitor alerts and logs
 Capture and analyse network performance data
 Implement automated server updates
 Implement desktop management policies
 Implement automated virus checking
 Use remote management tools
 Test network functionality and record results
 Record results of network functionality test
 Complete network documentation according to organizational standards
Service Level- V
Installing and manage complex ICT networks (EIS HNS5 07 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
LEARNING MODULE 08
TVET-PROGRAMME TITLE: HAERDWARE AND NETWOK SERVICE LEVEL V
MODULE TITLE:- Planning and Monitoring the System Pilot
MODULE DESCRIPTION: This Module defines the competency required to test and evaluate the
developed system among a subset of clients to gauge reaction and gather feedback.
LEARNING OUTCOMES
LO1. Prepare for pilot system
LO2. Install pilot system
LO3. Monitor implementation of pilot system
LO4. Evaluate pilot system
MODULE CONTENTS:
1.1 Establishing and confirming objectives, success and acceptance criteria
1.2 Identifying and securing technical and organizational resources
1.3 Establishing and confirming pilot executive support
1.4 Completing pilot project plan and referring project documentation for approval
Service Level- V
2.1 .Installing and configuring pilot project plan
2.2 .Verifying and recording technical readiness of pilot
2.3 Taking necessary actions to ascertain data
2.4 .Preparing and submitting status reports for sign-off.
3.1 .Reviewing pilot and support documentation
3.2 Identifying Pilot and system procedures
3.3 .Supervising system functionality and integrity tests
3.4 .Document Findings
3.5 .Providing appropriate technical supports
4.1 Reviewing pilot objectives and success criteria against pilot operation
4.2 Reviewing client and executive feedback on acceptance criteria
4.3 Identifying and prioritizing success areas and improvement
4.4 Assessing the impact of changes on the pilot
4.5 Submitting document review process to appropriate person
Service Level- V
Learning Methods:

impaired
trainees Low Vision Deaf Hard of hearing Physical impairment
Lecture-  Provide large print text  Assign sign language  Organize the class  Organize the class room seating
discussion interpreter room seating arrangement to be accessible for
 Prepare the lecture in
arrangement to be wheelchairs users.
Audio/video  Arrange the class
accessible to
room seating to be  Facilitate and support the
 Organize the class room seating trainees
conducive for eye to trainees who have severe
arrangement to be accessible to
eye contact  Speak loudly impairments on their upper
trainees
limbs to take note
 Make sure the  Ensure the
 Write short notes on the
luminosity of the attention of the  Provide Orientation on the
black/white board using large text
light of class room is trainees physical feature of the work
 Make sure the luminosity of the kept shop
 Present the lecture
light of class room is kept
 Introduce new and in video format
 Use normal tone of voice relevant vocabularies
 Ensure the
 Encourage trainees to record the  Use short and clear attention of the
Service Level- V
lecture in audio format sen3tences trainees
 Provide Orientation on the  Give emphasis on

physical feature of the work shop visual lecture and
ensure the attention
of the trainees
 Avoid movement
during lecture time
 Present the lecture in

video format
 Summarize main
points
Demonstrati  Conduct close follow up  use Sign language  Illustrate in clear  Facilitate and support the
on interpreter & short method trainees having severe upper
 Use verbal description
limbs impairment to operate
 Use video recorded  Use Video
 Provide special attention in the equipments/ machines
material recorded material
process of guidance
 Assign peer trainees to assist
 Ensure attention of  Ensure the
 facilitate the support of peer
attention of the
Service Level- V
trainees the trainees trainees  Conduct close follow up
 Prepare & use simulation  Provide structured  Provide tutorial  Provide tutorial support
training support
(if necessary
 Show clear and short (if necessary)
method
 Use gesture
 Provide tutorial
support
(if necessary)
Group  Facilitate the integration of  Use sign language  Facilitate the  Introduce the trainees with their
discussion trainees with group members interpreters integration of peers
trainees with
 Conduct close follow up  Facilitate the
group members
integration of
trainees with group  Conduct close
group member
members follow up
 Brief the thematic issues of the
 Conduct close follow  Introduce the
Service Level- V
work up trainees with other
group member
 Introduce the trainees
with other group  Inform the group
member members to speak
loudly
Exercise  Conduct close follow up and  Conduct close follow  Conduct close  Assign peer trainees
guidance up and guidance follow up and
 Use additional nominal hours if
guidance
 Provide tutorial support if  Provide tutorial necessary
necessary support if necessary  Provide tutorial
support if
 provide special attention in the  provide special
necessary
process attention in the
process/practical  provide special
training attention in the
process/ practical
 Introduce new and
training
relevant vocabularies
Service Level- V
 prepare the assignment questions  Use sign language  Provide briefing
in large text interpreter /orientation on the
Individual
assignment
assignment  Encourage the trainees to prepare  Provide briefing
and submit the assignment in /orientation on the  Provide visual
large texts assignment recorded material
 Make available recorded  Provide visual

assignment questions recorded material
 Facilitate the trainees to prepare

and submit the assignment in soft
or hard copy
ASSESSMENT METHODS:
Interview  Use sign language interpreter  Speak loudly  Use written response as an option
 Ensure or conform whether the  Using sign language for the trainees having speech
proper communication was interpreter if necessary challenges
conducted with the trainee
through the service of the sign
Service Level- V
language interpreter
 Use short and clear questioning
 Time extension
Written test  Prepare the  Prepare the exam using short  Prepare the exam using  Use oral response as an option to
exam in large sentences, multiple choices, True short sentences, give answer for trainees having
texts or False, matching and short multiple choices, true or severe upper limb impairment
 Use interview as answers false, matching and  Time extension for trainees
an option if  Avoid essay writing short answers if having severe upper limb
necessary  Time extension necessary. impairment
 Prepare the
exam in audio
format
 Assign human
reader
 (if necessary)
 Time extension
Demonstratio  Brief the  Use sign language interpreter  Provide activity based  Provide activity based assessment
n/Observation instruction or  Brief on the instruction of the assessment  Conduct close follow up
provide them in exam  Brief on the instruction  Time extension
large text  Provide activity-based/ practical of the exam
 Time extension assessment method  Use loud voice
 Time extension  Time extension
Service Level- V
Assessment Criteria
 Objectives, success criteria and acceptance criteria are established and confirmed for
pilot implementation
 Technical and organizational resources required for pilot implementation are identified
and secured.
 Executive support for pilot is established and confirmed.
 Project plan for pilot is completed and project documentation is referred to appropriate
person for approval
 Pilot is installed and configured according to project plan
 Technical readiness of pilot is verified and recorded.
 A necessary action is taken to ascertain accuracy of data.
 A status report is prepared and submitted to appropriate person for sign-off.
 Pilot and support documentation is reviewed, to ensure complete understanding.
 Pilot and system procedures is Identified.
 System functionality and integrity tests is supervised
 Document findings
 Appropriate technical support is provided as required.
 Pilot objectives and success criteria is reviewed against pilot operation
 Client and executive feedback on pilot is reviewed against acceptance criteria
 Areas of success and improvement are Identified and prioritized
 Assess the impact of changes on the pilot
 Document review process and submit to appropriate person
Service Level- V
Planning and Monitoring the System Pilot (EIS HNS5 08 0322)

(Item: Trainee)
TTTLM
trainer
2. Reference Books
Type: A4
1. Paper 1 1:25
Desta
Service Level- V
Acknowledgement
The Ministry of Labor and Skills wishes to thank and appreciation for the trainers who donated
their effort and time to develop this outcome based curriculum for the TVET program Hardware
and Networking Service Level V. We also thank all regional TVET Colleges for active
facilitation of their trainers for the development of this curriculum.
Service Level- V
The trainers who developed the curriculum
No Name Qualificatio Educational Region College Mobile E-mail
n background number
1 Mohammed Abrar MSc Information Addis Ethiopian 0911062776 buzu.moha@gmail.com
Shafi System Ababa Technical
University
2 Getenesh Osamo MSc ITM SNNP Hosahna 0923816933 gete.osamo@gmail.com
Wakocho PTC
3 Zerihun Abate MSc ITM Oromiya Sebeta PTC 0911858358 zedoabata2017@gmail.com
Duguma
4 Endalew Alemu MSc IT Amhara Bahir Dar 0918701460 endomark_2@yahoo.com
Ayenew PTC
5 Habtamu Zewdu MSc Information Addis Misrak PTC 0921685804 habtamu2012z@gmail.com

G/Tsadik System Ababa
6 Alemayehu Tesfaye MSc IT Sidama DPC 0912808069 alextesfaye1620@gmail.com
Arga
Service Level- V

HNS L5 Curriculum

Uploaded by

Document Informationclick to expand document information

Document Informationclick to expand document information

Copyright:

Available Formats

HNS L5 Curriculum

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HNS L5 Curriculum

Uploaded by

Copyright:

Available Formats

HARDWARE AND NETWORKING

1.3. TVET-Program Learning Outcomes

EIS HNS5 02 1221 Prepare Disaster Recovery and Contingency Plan

EIS HNS5 04 1221 Establish and Maintain Client User Liaison

EIS HNS5 06 1221 Install, Configure and Test Router

EIS HNS5 071221 Install and manage complex ICT networks

EIS HNS5 08 1221 Plan and Monitor the System Pilot

S.N Unit competency TVET Institution Cooperative Total Remarks

1.6. Target Groups

1.8 Mode of Delivery

1.11 TVET Teachers Profile

TVET-PROGRAMME TITLE: Hardware and Network Servicing Level –V

MODULE CODE: EIS HNS5 01 0322

NOMINAL DURATION: 30 Hours

At the end of the module the learner will be able to:

LO1. Research vendors, suppliers and IT industry specialists.

LO2. Evaluate and report on options

LO1. Research vendors, suppliers and IT industry specialists.

1.1. Establishing Organizational needs and selection criteria

1.1.1. Analyzing of emerging technology

1.1.2. Identifying Planning phases

1.1.3. Identifying Project Management knowledge areas

1.2. Determining suitable suppliers and Source information.

LO2. Evaluate and report on options

2.1 Reviewing and testing Hardware

2.2 Reporting findings to appropriate person

2.3 Documenting and submitting a report

For None Reasonable Adjustment for Trainees with Disability (TWD)

 Summarize main points

 prepare the assignment questions in   U P

Interview  Use sign language interpreter  Speak loudly  Use written

LO1. Research vendors, suppliers and IT industry specialists.

 Organizational needs and selection criteria is established

 Suitable suppliers and vendors are determined.

 Source information from suppliers and vendors

 Hardware is reviewed and tested against organizational requirements.

 Information in a report is documented and submitted to appropriate person.

Researching and Reviewing Hardware Technology Options for Organizations

TVET-PROGRAMME TITLE: Hardware and Network Servicing Level V

MODULE TITLE: Preparing Disaster Recovery and Contingency Plan

MODULE CODE: EIS HNS5 02 0322

NOMINAL DURATION: 30 Hours

At the end of the module the learner will be able to:

LO1. Evaluate impact of system on business continuity.

LO2. Evaluate threats to system

LO3. Formulate prevention and recovery strategy

LO4. Develop disaster recovery plan to support strategy

LO1. Evaluate impact of system on business continuity.

1.1. Identifying business critical functions and the security environment

2.2. Evaluating risk minimisation alternatives

LO3. Formulate prevention and recovery strategy

3.2. Identifying back-up methodologies

3.4. Submitting Disaster recovery and prevention strategy for approval

LO4. Develop disaster recovery plan to support strategy.

4.1. Identifying and documenting resources required for disaster recovery

For None Reasonable Adjustment for Trainees with Disability (TWD)

 Summarize main points

 prepare the assignment questions in   U P