PRIVATE AND CONFIDENTIAL

TO BE OPENED BY ADDRESSEE ONLY

MR DAN BAICU
7 GILPIN CLOSE,
DUNSTABLE, BEDFORDSHIRE
LU5 5SL

DATE : 29/07/2022
By Email : dan_baicu62@yahoo.ro

Our client : Dan Baicu

Our ref : 00009904/HS/2022
Matter : Road Traffic Matter

Client Care Letter

Dear Dan,

Re: Client Care and Terms of Business

Thank you for instructing me in relation to this matter. This letter explains the basis on
which we will carry out all the work necessary in dealing with your case.

We write further to your conversation with Mr. Himanshu Sharma regarding the above-
mentioned matter. During our conversation, we had also provided you advice with
regards to the funding of your matter and upon discussing the matter you have decided
to instruct our firm on a private fee paying basis the terms of which are outlined herein
and within the attached terms and conditions.

Introduction

The Solicitor Regulation Authority requires for me to give to you the prescribed
information about costs of acting on your behalf with regard to the aforementioned
matter. We provide such information herein and explain your rights in relation to the
costs. This letter and the enclosed terms and conditions contain the terms on which we
will act for you during the period of our instruction. Please consider the documentation
in-depth and feel free to contact our firm with regards to any queries relating to this
matter or generally. If approved, please sign both this client care letter and the attached
terms and conditions and kindly return a copy of each to our firm. Please note, we will,
assume your agreement if you do not inform us to the contrary and continue to provide
instructions for our firm to continue to act for you.

Person dealing with your matter

I, Selina Synge, shall be the person with responsibility for your matter. My work will be
supervised by Mr. Himanshu Sharma, Senior Solicitor. If you have any concerns
regarding our service, please contact me in the first instance. My contact details are as
follows 51-53 High Street, First Floor, Hounslow, TW3 1RB, tel: 0208 863 3666 / fax:
0844 774 9365. If you still have any outstanding queries or concerns, please contact on
the aforementioned contact details in order for our firm to deal with the matter.

We have arrangements to ensure continuity of cover in the event of my being absent

from the office. Please note that any member of the departmental team will generally
have access to the file in relation to your matter and will usually be able to answer any
queries that may arise. This will allow your enquiry to be dealt with as promptly as
possible.

We will try to avoid changing the people who handle your work, but if this cannot be
avoided we will tell you promptly of any change and why it may be necessary.

Contacting me

Our direct line number is 020 88633 666 and opening hours are from 9.00 to 18.00
every weekday. Outside of office hours calls are either answered by an answering
machine or possibly a member of staff. Please leave a message and we will endeavour to
contact you during our opening hours.

Your responsibilities

We depend upon clients giving clear and prompt instructions, responding promptly to
communications and providing full and accurate information. To help us keep in touch,
please let me know as soon as possible if you change your address or telephone number
so that we can keep our records up to date.

It is important that you keep all documents which relate in any way to this matter as
these may be required to be produced in Court proceedings.
Our responsibilities and service standards

We will review your matter regularly and advise you of any change in the law,
circumstances or risk of which we are aware, or which we consider to be reasonably
foreseeable that could affect the outcome of your matter;

We will endeavour to keep you regularly informed of progress on your matter, explain
the legal work that may be required and will communicate with you in plain language,
advising you of the likely timescale involved;

We will explain to you over the telephone or in writing as appropriate, the legal work
required as your matter progresses. We will update you on whether the likely outcome
still justifies the likely costs and risk associated with your matter whenever there is a
material change in circumstances

If you are unhappy

MB Law is committed to high quality legal advice and client care. If you are unhappy
about any aspect of the service you have received or about the bill, please contact Mr
Sudhanshu Sharma by email to mail@mblawltd.com or by post to MB Law, 51-53 High
Street, First Floor, Hounslow, TW3 1RB. We have a procedure in place which details
how we handle complaints, which is available upon request. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may complain
to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 12 245 3050
Email: enquiries@legalombudsman.org.uk
In writing: PO Box 6806, Wolverhampton, WV1 9WJ
www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six
months of receiving a final written response from us about your complaint or within a
year of the act or omission about which you are complaining occurring (or you
becoming aware of it).

Your Matter

While our conversation, you confirmed that you have been charged with drink drive
under section 5(1)(a) of the Road Traffic Act 1988 and Schedule 2 to the Road Traffic
Offenders Act 1988, and now your matter is listed at Luton Magistrates Court for
hearing on 18th August 2022. Further, you were advised on the procedure to be
followed by the court along with the components of the charge. If you still have any
queries at all with regards to the matters raised herein and the progress of your matter
generally, please contact our office and we shall be happy to assist further.

Costs and Expenses

It is important to let you have details at the outset of how costs are incurred.

In relation to funding we agreed that that our professional fees for work undertaken on
your behalf will be paid on a private basis.

We agreed fees of £1000 plus VAT £200 (£1200) plus counsel fee. Please note that this
fees are non-refundable.

Our time is charged at the rate of £300 per hour plus VAT (£360.00), excluding
disbursements, which is the private client rate for each hour, engaged on your matter
from now until the review date (1st January each year). The work carried out will be
charged at the hourly rate for your matter with one hour containing 10 units of time (6
minutes each). Telephone calls, correspondence (including emails) and conferences etc
(all work carried out by our firm on your behalf) will be charged on a time unit basis of
6 minute per unit. Routine telephone calls and correspondence will be charged at one
unit of 6 minutes. In addition, the current hourly rates in respect of my colleagues who
may occasionally work on your file are set out below. We will add VAT to these at the
rate applies when the work is done.

 Partners and solicitors with over 8 years' experience after qualification, £300 per
hour
 Partners and solicitors with over 4 years' experience after qualification, £240 per
hour
 Other solicitors, Legal Executive, Costs draftsmen and other staff of equivalent
experience, £196 per hour
 Trainee solicitors and other staff of equivalent experience, £180.

Please note that if you wish, we can potentially agree a cap or limit on the level of our
fees dependant on the stage of the matter. Our fees will not then exceed the amount we
have agreed. Please contact our office to discuss this matter.

Estimate of costs

I am sure you will appreciate some guidance on the likely overall costs. It is impossible
to predict the costs accurately at this stage, as there are so many variable factors in the
progress of a matter such as this. However, we will strive to keep you updated in
relation to interim costs and can provide further information under request.
Disbursements are payments we make on your behalf such as Court Fees, Expert Fees
(e.g. Experts Reports, Valuation Reports, Medical Reports), Counsel’s Fees and travelling
expenses. These are payable separately and we will provide a breakdown of these costs
as and when applicable. If you have any queries about these charges you should contact
me.

Cost Benefit Analysis

I am required to conduct a cost benefit analysis into your matter before proceeding.
This means that I must weigh up the cost that you are likely to incur against the likely
benefits of proceeding with your matter. My advice is that at this stage you should
proceed. If for any reason circumstances change to affect this advice, I will let you know
in writing.

Please read through the enclosed standard ‘Terms & Conditions of Business’ leaflet
which provides further information regarding costs and expenses and contact me if you
would like clarification of any of its contents.

Timescale

I am sure you will appreciate some guidance on the likely overall timescale as to when
this matter may be bought to a conclusion. It is impossible to predict a timeframe
accurately at this stage, as there are so many variable factors in the progress of a matter
such as this. Dependent upon the further action taken we can provide you the likely
timescale but for the time being you will be required to attend the above mentioned.

Establishing Client Identity and Money Laundering

As I may be handling money from or for you, we have a legal duty to be clear about your
identity. I will need to take a copy of your passport or driving license and a recent utility
bill. A copy of our full Anti Money Laundering Policy is available on request. It would be
helpful, if you could provide these documents to our office as soon as possible. We will
take copies of these documents and return the originals to you immediately.

Confidentiality

MB Law Ltd is under the duty to keep confidential to his firm the affairs of client and to
ensure that all staff conduct themselves in such a manner. If we are to release any
confidential information which is unauthorised then this can lead to disciplinary action
against us. The duty of confidentiality applies to information about the client’s affairs
and general information.
It is likely that during the course of the proceedings and instructions certain
information may have to be disclosed to the third parties, for example, expert’s reports.
We will only disclose such information having discussed the matter with you, having
obtained your consent to disclose information or when we are under a professional
obligation to do so.

Close of Matter

Once all of the work required on your file has been competed we will write to inform
you that the matter has been closed and placed in storage. It is our firm’s policy in this
respect is to store all files for the period of 6 years and in some case longer after which
time the file will be destroyed. If we are holding any papers which belong to you and
which you would like to have returned to you. Then you may make a request within one
month from the date of our letter. A subsequent request to return documentation will
involve both expense and delay due to our having to retrieve it from archiving and
storage.

If, for any reason, you do not want your file to be destroyed in accordance with our
procedure, then we must be notified within a reasonable period from the date we
inform you of your file closure.

Other Terms and Conditions

I refer you to the enclosed Standard Terms & Conditions of Business. You are advised to
read this document carefully. Your continued instructions in this matter will amount to
your acceptance of these Terms & Conditions of Business.

What to do next

To ensure that you have received, understood and agreed to the terms in this letter and
enclosed Standard Terms & Conditions, please sign both and date this letter and our

Standard Terms & Conditions, and return a copy to us as soon as possible. Separately,
also, please contact our office as soon as possible and on an urgent basis to discuss the
progress of your matter further.

If you have any queries you wish to raise or you are not agreeable to please contact our
office and we shall endeavour to assist you further.

Yours sincerely,
MB LAW LTD
Client name: ………………………………………………..

Client signature:……………………………………………….

Date:………………………………..………………