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    Return and Refund Policy

    Uploaded by

    Chishty Shai Nomani
    This document outlines the return and refund policy. It states that there is a 30-day return policy from receipt of the item. To be eligible for a return, the item must be unused and in original condition/packaging. The customer is responsible for return shipping costs unless the return is due to a manufacturer defect. For approved returns, it takes 7-10 business days to process and an additional 10-14 days to issue a refund once the item is received. Certain items like accessories or damaged goods cannot be returned.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Return and Refund Policy

    Uploaded by

    Chishty Shai Nomani
    253 views4 pages
    This document outlines the return and refund policy. It states that there is a 30-day return policy from receipt of the item. To be eligible for a return, the item must be unused and in original condition/packaging. The customer is responsible for return shipping costs unless the return is due to a manufacturer defect. For approved returns, it takes 7-10 business days to process and an additional 10-14 days to issue a refund once the item is received. Certain items like accessories or damaged goods cannot be returned.

    Original Description:

    Admun.eu Return and Refund Policy

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    © © All Rights Reserved

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    This document outlines the return and refund policy. It states that there is a 30-day return policy from receipt of the item. To be eligible for a return, the item must be unused and in original condition/packaging. The customer is responsible for return shipping costs unless the return is due to a manufacturer defect. For approved returns, it takes 7-10 business days to process and an additional 10-14 days to issue a refund once the item is received. Certain items like accessories or damaged goods cannot be returned.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    253 views4 pages

    Return and Refund Policy

    Uploaded by

    Chishty Shai Nomani
    This document outlines the return and refund policy. It states that there is a 30-day return policy from receipt of the item. To be eligible for a return, the item must be unused and in original condition/packaging. The customer is responsible for return shipping costs unless the return is due to a manufacturer defect. For approved returns, it takes 7-10 business days to process and an additional 10-14 days to issue a refund once the item is received. Certain items like accessories or damaged goods cannot be returned.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Return & Refund Policy

    RETURN
    We have a 30-day return policy, which means you have 30 days after receiving your item to request
    a return.

    Returns are not allowed after 30 days of the delivery date.


    To be eligible for a return, your item must be in the same condition that you received it, unworn,
    unused or the e-bike must have less than ten (08) kilometers on the display, it and must include all

    items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also

    need the original purchase proof.

    Damages and issues


    Please inspect your order upon reception and contact us immediately if the item is defective, damaged

    or if you receive the wrong item, so that we can evaluate the issue and make it right.
    To start a return, you can contact us at support@admun.eu . If your return is accepted, we’ll send you

    a return shipping label, as well as instructions on how and where to send your package. Items sent
    back to us without first requesting a return will not be accepted. Engwe is not responsible for the

    shipping cost of the package returned by the customers themselves.

    You can always contact us for any return question at support@admun.eu.

    Sales through Our Valued Partners like Bol.com and Amazon the buyer must request return through

    Partner Portal complying to their own return policy in addition to the following terms.
    NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT
    LIMITED TO:
    • The damage is caused by human
    • Special order
    • Giveaways or free items
    • Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone
    mount, air compressor, waterproof cover, lock, rear view mirror etc.)
    • Extra purchased accessories (If you purchase after-sales accessories from Engwe
    directly, please make sure it is the part you need before purchasing from us.)

    Shipping and Handling fee for non-quality issue return:

    1. E-bikes €200/pc for a return


    2. Battery €100/pc for a return (Note: We only accept the return of unused batteries.)
    REFUND

    For returned items, we will need 7-10 business days upon receiving your item(s) to process the
    solution.

    After this time, we will refund within 10-14 business days.

    We will notify you once we’ve received and inspected your return, and let you know if the refund was

    approved or not. If approved, you’ll be automatically refunded on your original payment method.
    Please understand it may take time for your bank or credit card company to process and post the
    refund too. If you confirm the returned bike is delivered, you can initiative contact Engwe for quicker
    handling process.

    How can I get the refund?


    If you confirm that you want to return and request return for a refund, you can contact with our

    support team support@admun.eu for a return label, we will refund you after we received the returned

    parcel.

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