Worldspan Ticketing Training

JUL 2015

1. Fare (4F)

2. E-pricing ($P)

3. Itinerary Pricing (4P)

4. Agent Assist Pricing

5. Electronic Ticketing

6. Rate Desk Pricing (4/R)

7. Ticket Record Modification (4/@R)

8. Case : Validating Carrier (4P*#CXX)

9. Case : Securate Rate (Private Fare)

10. Case : Normal Fare with multiple Passenger Type Code

11. Ticket Record

12. Case : Net Ticket with Multiple PTC (Multiple Ticket Record)

13. Case : Multiple Discount on Net Ticket

14. Ticket Reissue

15. E-Ticket Record

16. E-Ticket Revalidation

17. Document History

18. Other Useful Functions

1
Combination of Ticket Issuing Option

E-ticket : EZEL#CCX#K7#$MS/INVAGT………
E-ticket (with interface to accounting system) : EZELI#CCX#K7#$MS/INVAGT………

NAME CARRIER COMMISSION FORM OF PAYMENT NET FARE TOUR CODE ENDORSEMENT
(CASH / CREDIT CARD / INVAGT) (Fare + (max 14 BOX
Q + Tax) characters) (max. 148 char.)
#N #C #K / 5-CM #$ / 5$ #NN #IT / 5-IT #ER / 5-ER
Normal Comm Invoice Agency #ERSUBJ TO
#N1.1 #CCX #NN10000 #ITHKG120020
#K7 #$MS/INVAGT REFUND CHG
#N1.1 Cash ( e.g for carrier HU, FJ) IT Fare Carrier Override
#K3.33 #NN999.01
/2.1 #$CA #ITHKG120020@IT #ERTK-
Net Comm Credit Card BT Fare
#KN7 #$CCVI0123456789012345P1019 #ITHKG120020@BT
Net no Comm Credit Card with Manual Approval Code BT/IT no tourcode
#KN0 #$CCVI00123456789012345P1019*Z111111 #IT.@IT
Multiple Form of Payment
#$CCVI0123456789012345P1019-8000/MS/INVAGT-1000
Multiple Form of Payment - CX EMD
#$GR160EMD-1000/MS/INVAGT-2000
Credit Card with Net Remit and Selling Fare
#$CCVI4509361008710570P1019#NN2387#Z-/2537
Reissue (Uneven Exchange by Ticket)
#$MS/INVAGT*IET1601234567890X*1234/OIHKG10OCT131330250/O$AN
Reissue (Uneven Exchange by Ticket with 1st Issue Ticket Information)
#$MS/INVAGT*IET1601234567890X*1234/ODT16032456789012X
/OIHKG10OCT131330250/O$AN
Reissue with Conjunction Ticket (Uneven Exchange by Ticket)
#$MS/INVAGT*IET1601234567890X*1234-891/OIHKG10OCT131330250
/O$AN
Reissue (Even Exchange by Ticket, No Additional Charge)
#$MS/INVAGT*EET1601234567891X*1234/OIHKG10OCT131330250/O$AN

2
FARES DISPLAY (4F)

• Basic entry (normal and excursion fares) 4FHKGLON

• Specific Currency 4FLAXHKG@HKD
• Seasonal 4FHKGSYD/S30JUN
• Leave date 4FHKGTYO/L12SEP
• Leave and return date 4FHKGTYO/L3MAY/R13MAY
• Specific Airlines (maximum 5) 4FHKGLON−
−CX−
−VS
• Specific class 4FHKGSEL−
−CX#B
• Fare in NUC’s 4FHKGAMS@N−
−KL
• Specific airline fares in specific currency 4FLAXNYC@HKD-AA

• Multiple passengers type code (maximum 5)

HELP PTCCODES1 and PTCCODES2 to look for code explanation
Companion 4FHKGLHR CMP – BA
Labour 4FHKGJKT LBR – CX
Seaman 4FSINBOM SEA - 9W
Student 4FHKGLON STU – CX
Senior Citizen 4FYVRLON SRC – BA
Group Inclusive Tour 4FHKGKUL GIT – MH
Visit Another Country 4FLAXMIA VAC – AA

• Fare type code HELP FTC to look for code explanation

Round the World 4FHKGHKG RW – CX

Circle Trip 4FHKGHKG CT – CX
Group 4FHKGSIN GP – UA
Inclusive Tour 4FLHRCDG IT – AF
Private Fare 4FHKGLHR SR – LX
Private Fare with Account Code 4FHKGLHR SR - AF/@@W10001
Private Fare with Passenger Type Code 4FHKGSUB SR / LBR - CX
Star Alliance Fare & Discount Product 4FQMXQMY SR – LH
Public and Private Fare 4FHKGLON SRA - CX

• Historical Fare 4FHKGLON 01JAN15 01FEB15-CX

(ticket date) (travel date)

3 Ticketing Training (May 2015)

4F DISPLAY OVERVIEW

4FLONYVR

(a)** MONEYSAVER FARES ** LOADED 27APR 02:10EDT/27APR 06:10GMT

(b)LONYVR NLX FARES FOR TRVL 27APR99 AND TKTG 27APR
ADD TAXES
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
LN A/L F.B.C. GBP OW RT EFF LTK AP MIN/MAX
1 2T * XLSS 305.00 9MAR99 14MAY99 ## - / 14
2 2T * XHSS 320.00 9MAR99 14MAY99 ## - / 14
3 CP VLXABUK 390.00 15MAY99 - ##@ 7@ 1M@
4 AC # BLXCDA1 390.00 21APR99 - 21 7/ 1M
5 BA MLXABUK 390.00 31OCT00 - ##@ 7@ 1M@
6 BA VLXABUK 390.00 14MAY99 30OCT00 ##@ 7@ 1M@
7 NW QLXGOGO7 399.00 16APR99 28APR99 - SUN/ 1M

Explanation:
(a) Fares Display Header Line
(b) City Pair, Fare Type, Normal And Excursion Fares, Travel Date (assumes today's date if
no date specified) and Ticketing Date (assumes today's date)
(c) Line Number
(d) Airline Code
(e) Fare Basis Code - Maximum of 8-Characters
(f) Currency (Country of Origin )
(g) Trip Indicator - OW = One Way and Fare Amount
(h Trip Indicator - RT = Round Trip and Fare Amount
(i) Travel Effective - The First Date To Begin Travel
(j) Last Ticketing Date - Last Date Ticketing/Sale Of Fare Is Permitted
(k) Advance Purchase Requirements
(l) Minimum and Maximum Stay Requirements

Symbols:
Where in Display: Indicates:
* Preceding the Fare Basis Code Fare inhibited from auto pricing
# Preceding the Fare Basis Code Blackout dates exist - refer to rule for dates travel
is not permitted.
## In ‘AP’-column Refer to rule for details
@ In ‘AP’- or ‘Min/Max’-column Rules vary depending on travel date
* Between ‘Dates Discontinue’- and Travel Completion sates exist on this fare
‘First/Last Ticket date’-column
(Only in an Airline Specific Display)
E Preceding the Fare Basis Code Electronic Ticket is required for this fare
R Preceding the Fare Basis Code Indicates more than two restrictions, including
Electronic Restrictions – Blackout Dates apply –
fare will not Autoprice – Fare filed in private tariff –
ATPCO Category 1.

4 Ticketing Training (JUL 2015)

CONTINUATION/OPTION ENTRIES HELP 4FOPT

• Last fares display 4F*

• Last fares display multiple airlines 4F*-DL-LH
• Change fare types 4F*ML/GV
• Change fare types and multiple airlines 4F*NL/EX−
−UA−
−AA
• By booking class 4F*EX−
−AA#H
• All fares types 4F*ALL
• Redisplay money saver fares 4F*A
• IATA published fare 4F*-YY
• Change departure city 4F@DBOS
• Change arrival city 4F@AJNB
• Reverse city pair 4F*R
• Redisplay fares in Specific currency 4F*@HKD

BOOKING CLASS EXCEPTION TABLE HELP 4F.B

• Booking codes from Fare display line 1 4F.B1

• With Interline Carrier 4F.B1-LX
• With several Interline Carriers 4F.B1-BA-AY-IB

RULES FROM FARES DISPLAYS HELP RULES

• Fare Mini-Rule (from line number) 4F.R2

• Redisplay fare rule 4F.R*
• Display Automated Rules for All categories 4F.R1#ALL
• Display specific categories (max. of 5 options) 4F.R1#DAY/PEN/ADV
• Date related rules 4F.R3#DAT
• Show Routing (from line number) 4FR3
• Show Transfer Rule (from line number) 4FT2
• Show Stopover Rule (from line number) 4FS6
• Show Combinability Rule (from line number) 4FC3
• Rules for specific airline/fare basis 4FCVGLAX*BE14VIP-CO#ADV/PEN

5 Ticketing Training (JUL 2015)

MILEAGE CALCULATION HELP 4F/

• MULTIPLE CITIES 4F/IAHHNLTYOHKG

• SURFACE SEGMENT 4F/HKGNRTMSP@JFKBOS
• BASIC SECTOR MILEAGE 4F/S1-3

EXCHANGE RATES / CURRENCY CONVERSION HELP 4C*

• Rate of exchange to local currency 4C*HKD

• Convert currency to NUC 4C*R/HKD2052
• Convert NUC to currency 4C*R/320.30/GBP
• View IATA rate of exchange 4C*JPY/R
• Between two countries 4C*DE#GB
• Convert foreign currency to local 4C@GBP/100
• Convert one foreign currency to another 4C@SGD/199#HK
• Tax conversion 4C@T20/EUR

DATE CALCULATOR HELP 4F.CD

• Advance purchase 4F.CD02APR/A120

• Maximum stay 4F.CD01DEC/ /60
• Minimum stay 4F.CD07FEB/14
• Days (minimum/maximum) 4F.CD10APR/14/45
• Month 4F.CD25FEB/1M/2M
• Number of Days 4F.CD01FEB12/01JUL12

6 Ticketing Training (JUL 2015)

E-PRICING ($P) HELP $P

• Search for LOW FARE alternatives for a domestic and / or international trip.

• Adding the @ key to the $P entry and optional entries will ensure Worldspan checks last
seat availability for AccessPlus airlines.

EXPLANATION ENTRY

Basic Entry $P 04SEP HKGZRH / R21SEP

Direct & Nonstop Flights $P 04SEP HKGZRH / R21SEP#D

Specific Airline $P 04SEP HKGZRH / R21SEP #/ALX*

Two Seats $P 04SEP HKGZRH / R21SEP #P2

Adult and Child $P 04SEP HKGZRH / R21SEP #P2ADT/1CNN

Adult & Child, Price Break Down $P 04SEP HKGZRH / R21SEP #PADT/CNN #/$

Surface Sector (Open Jaw) $P 04SEP HKGZRH / R29SEPFRAHKG

Combined with Private fare $P 04SEP HKGZRH / R21SEP #/ALX #FSR

Specific Cabin (F / C / Y) $P 04SEP HKGROM *C / R18SEPMADHKG*C #/ABA*

List 15 Alternatives $P 04SEP HKG ZRH /R21SEP1P# ALT15

Multiple routings (max 6)

$P 04SEP HKGZRH /R15SEP ZRHFRA /R7OCT LONBKK /R10OCT BKKHKG

************

Continuation entries
Rebook Alternate 2 4PLIB2
Check Rules Alternative 3 4PLI*F3

Redisplay Low Fare Alternate Screen $P*

7 Ticketing Training (JUL 2015)

POWER QUOTE HELP 4I

Power Quote is a method of obtaining fares for a proposed Domestic and/or International itinerary.
(IATA area’s 2 and 3 only)

Power Quote offers two ways to obtain fares either with manual entries 4I# or a template 4I.

Ensure to use Airport Code when price the itinerary in order to obtain a more accurate fare.

POWER QUOTE MANUAL OPTIONS HELP 4IMAN

The minimum amount of information required is a departure and arrival city. Options may be
added to assist the system in finding the desired fare quote.

• Basic Entry 4I#HKGLHR

• Travel Date 4I#HKG08OCTSIN
• Specific Carrier 4I#HKG#CCXBKK#CTGHKG
• Class of Service 4I#HKG#DFNRT#DYHKG#OCJL
• Transit City 4I#HKGLHR-EDILHR-HKG#OCBA
• Specific Carrier and Travel Date 4I#HKG18APR#CCAPEK24APR#CKAHKG
• Mirror Return 4I#HKG20JAN#CMH#DMKUL#M
• Specific PTC 4I#HKG#CMUPVG#CKAHKG#PADT/INF

ENTRY: 4I#ZRHBKK#PADT/CNN

RESPONSE:

>4I#ZRHBKK#PADT/CNN
FARES GUARANTEED AT TIME OF TICKETING ONLY
PASSENGER TYPE CODES - *ADT
FARE BASIS AMT*GBP* MSG/INFO
1 Y 1585.40 CLS
2 C 1859.40 CLS
3 F 3167.40 CLS

RULES SCREEN >4IR( / PTC MENU >4IP( / QUOTE SCREEN >4IQ(

4IR OR 4IQ REQUIRE AN ITEM NUMBER - 4IP DOES NOT
>

The fare quote will display up to seven applicable fares. The multiple fare quote provides the
option to access additional information regarding RULES, applicable PTCs and FARE QUOTES
(fare information).

8 Ticketing Training (JUL 2015)

DISPLAY FARE QUOTES INFO 4I

• Display Fare Rule by line number 4IR1

• Display Fare Rule by segment number 4IN1
• Display Fare Information Including Taxes 4IQ2
• Display PTC Selection Menu 4IP
• Display Tax Breakdown 4IT
• Redisplay Multiple Fare Quotes 4IM

ENTRY: 4IQ1

RESPONSE: Fare Information

>4IQ1
>4I#ZRHBKK#PADT/CNN
FARES GUARANTEED AT TIME OF TICKETING ONLY
PASSENGER TYPE CODES - *ADT
FARE BASIS AMT*GBP* MSG/INFO
1 Y 1579.00 CLS
CITY AL FARE BASIS NVB NVA BAGG CLS
ZRH YY Y 20K Y
BKK VOID
FARE CHF 3796.00
EQUIV GBP 1579.00
TAX GBP 6.40CH 0.00 0.00
TOTAL GBP 1585.40
ZRH YY BKK 2225.94NUC2225.94END ROE1.705341YY

TO DISPLAY PRIMARY MENU TYPE 4IM AND ENTER >

ENTRY: 4IP

RESPONSE: Passenger type selection menu

>4IP
PASSENGER TYPE CODE SELECTION MENU

PASSENGER SELECTION
TYPE CODE *PTC* ENTRY

ALL >4IP/ALL(
ADT >4IP/ADT(
CNN >4IP/CNN(

TO DISPLAY PRIMARY MENU TYPE 4IM AND ENTER>

Use the <TAB> key to select the Fare Information for the required PTC

9 Ticketing Training (JUL 2015)

AUTO PRICING OPTIONS HELP 4POPT
(4P* plus option to create a Ticketing Record) HELP 4P*

The applicable price will display on screen only, when a 4P type entry is used.

Normal Publish Fare :

• Basic entry (prices PNR without creating a ticketing record) 4P
• Single segment select 4PS3
• Multiple segment select 4PS1/2
• Combine name/segment select 4PN2.1#S1
• Segment select with no penalty fares 4PS1/4#FNP
• Segment select with no Advance Purchase fares 4PS2/3#FNA
• Segment select with no Instant Purchase fares 4PS4/5#FNI
• Fare Basis override 4P - -YRT
• Past Date Fare 4P#T01APR15
• Validating Carrier 4P#CCX

Private Fare :
• Private Fare 4PFSR.SR
• Private Fare with Account Code 4PFSR#/@@ Acct Code.AC
• Private Fare with specific Passenger Type as Name field 4PFSR.SR#@@PTC

The applicable price will display on screen and the fare will be stored in a
ticketing record when a 4P* type entry is used.

• Price all passengers and segments and store in ticketing record) 4P*
• Price by segment and store in ticketing record 4P*S1/2
• Price by PTC and store in ticketing record 4P*PCNN
• Price by specific PTC only and store in ticketing record 4P*#@@PTC
• Validating Carrier 4P*#CCX
• Remove ENDORSEMENT box 4P*#NEB
• Baggage Allowance Override 4P*-G*30K

Note: Remember to End Transaction in order to store the Price to your PNR.

• Display stored ticketing record 4*

• Display Private Fare ticketing record 4**
• Delete a single ticketing record 4P*@

10 Ticketing Training (JUL 2015)

LOW FARE FINDER HELP 4PLF

• Lowest available (price only, no rebook) 4PLF

• Lowest available with Direct Access (price only, no rebook) 4PLF@
• Lowest available with Direct Access (price and rebook) 4PLFB@
• Lowest available (price on all available cabin) 4PLFC
• Lowest possible (price only – availability will not be checked) 4PLFQ

Note: Adding the @ key to Low Fare Finder basic entries and optional entries will
ensure WORLDSPAN checks last seat availability for AccessPLUS airlines.

LOW FARE FINDER OPTIONS HELP 4PLF

• Segment select 4PLFS1/3

• Non penalty fare 4PLFFNP
• No advance purchase restriction 4PLFFNA
• Passenger type code (CNN) 4PLFPCNN

FARE RULE – FROM A PRICED ITINERARY HELP 4PR

• Display the fare components after 4P 4PR

• Display the 1st fare component whole fare rule after 4PR 4PR-1@ALL
• Display the 1st fare component Penalty rule 4PR-1@PEN
• Display the 2nd fare component Min/Max Stay rule 4PR-2@MIN/MAX
• Display the Adult’s 1st fare component whole fare rule 4PRPADT-1@ALL
• Display the Child’s 2nd fare component Penalty rule 4PRPCNN-2@PEN

11 Ticketing Training (JUL 2015)

Select Validating Carrier (4P*#CXX )

*** Fare and Tax may be difference when we select different Validating Carrier ****

Example 1 – Tax is difference when choosing different validating carrier

1P- 7URAHA
1.1CHAN/PETER.MR*ADT
1 CX 107B 10JUN SU HKGAKL HK1 2105 1155 #1/O $ E
2 LA 800B 11JUN MO AKLSCL HK1 1610 1140 /X $ E
3 LA 801B 20JUN WE SCLAKL HK1 2250 0400 #2/O $ E
4 CX 108B 22JUN FR AKLHKG HK1 1320 2100 /X $ E

>4P(
PNR PRICED ON 23AUG FOR TKTG ON 23AUG
* PRICING RULES VALIDATING CARRIER DEFAULT LA



* SURCHARGE APPLIED *
** 10JUN DEPARTURE DATE/ 10JUN IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

ADT01 30170 355 30525
*TTL 30170 355 30525

FBC ADT BEEFF754

ADT HKG CX X/AKL Q334.24LA SCL 1606.61LA X/AKL Q330.00CX HKG

>4P#CCX(
PNR PRICED ON 23AUG FOR TKTG ON 23AUG
* PRICING RULES VALIDATING CARRIER CX



* SURCHARGE APPLIED *
** 10JUN DEPARTURE DATE/ 10JUN IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

ADT01 30170 2448 32618
*TTL 30170 2448 32618

FBC ADT BEEFF754

ADT HKG CX X/AKL Q334.24LA SCL 1606.61LA X/AKL Q330.00CX HKG

12 Ticketing Training (JUL 2015)

Example 2 – Fare is difference when choosing different validating carrier

1P- 7URBMD
1.1CHAN/PETER.MR*ADT
1 OA 652U 10DEC SA ATHJMK HK1 0955 1035 /O $ E
2 OA 653U 15DEC TH JMKATH HK1 1100 1140 /O $ E

>4P(

PNR PRICED ON 23AUG FOR TKTG ON 23AUG

* VALID OA/OP FLIGHTS SHOWN
* PRICING RULES VALIDATING CARRIER DEFAULT OA





** 10DEC DEPARTURE DATE/ 10DEC IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *
1EUR/11.24000HKD

TICKET BASE EUR EV HKD TX/FEE HKD TKT TTL HKD

ADT01 86.00 970 570 1540
*TTL 86.00 970 570 1540

FBC ADT UNOA

>4P#CHR

4P#CHR
ER113 - NO FARE FOUND FOR CLASS OF SERVICE BOOKED

13 Ticketing Training (JUL 2015)

Private Fare (4P*FSR.SR)

• In Fare Display (4F), add “SR” after the city pair, e.g. 4FHKGBKKSR-CX

4FHKGBKKSR-CX SR FARES
//MPM-EH 1258//
HKGBKK-CX 14MAY13 $$ AI BI CA CI CZ EK ET EY HX JL KA KE KQ MH
MU OZ PG PK PR QR RA RJ SQ TG UL UO VN YY
ADD TAXES
* TICKETING FEE MAY APPLY - SEE >INFO TKTFEE (
LINE FARE RT FARE TRAVEL DATES TKT DTE RTG AP MIN/ BKG
NBR CODE OW HKD EFF DISC FST/LST NBR DT MAX CDE
1R N7HK R 1760 2MAR3 31DEC4 L31DEC 156 ## 2/ 7 N
2R S7HK R 2060 2MAR3 31DEC4 L31DEC 156 ## - / 7 S
3R V14HK R 2260 2MAR3 31DEC4 L31DEC 156 ## - / 14 V
4R L14HK R 2660 2MAR3 31DEC4 L31DEC 156 ## - / 14 L
5R N7HK R 3170 23FEB3 31DEC4 L31DEC 157 ## 2/ 7 N
6E M21HK R 3210 2MAR3 31DEC4 L31DEC 156 ## - / 21 M
7E K21HK R 3360 2MAR3 31DEC4 L31DEC 156 ## - / 21 K
8R S7HK R 3630 23FEB3 31DEC4 L31DEC 157 ## 2/ 7 S

• For PNR pricing, use 4P*FSR.SR

1P- N78ZPO
1.1TSANG/CHIUPING.MR*ADT
1 CX 755N 30MAY TH HKGBKK HK1 0930 1125 /O $ SK E
2 CX 702N 02JUN SU BKKHKG HK1 1840 2235 /X $ SK E
P- 1.0XR-PETER
T- 1.T/
TKG FAX-NOT PRICED FARE TYPE EX

>4P*FSR(
PNR PRICED ON 14MAY FOR TKTG ON 14MAY - END TRANSACT TO STORE
* T5 NONEND/NONRERTE/NONREF/TERMS AND CONDITIONS APPLY
* PRICING RULES VALIDATING CARRIER DEFAULT CX
* SURCHARGE APPLIED *
* FARE SELECTED - SR
** 30MAY DEPARTURE DATE/ 30MAY IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

ADT01 1800 735 2535
*TTL 1800 735 2535

FBC ADT N7HK

ADT HKG CX BKK Q4.25 113.45CX HKG113.45NUC231.15END ROE7.75614
CX
TX 120HK 187TS 428YR

BAGGAGE ALLOWANCE
ADT
CX HKGBKK 20K
BAG 1 - CHGS MAY APPLY IF BAGS EXCEED TTL WT ALLOWANCE
BAG 2 - CHGS MAY APPLY IF BAGS EXCEED TTL WT ALLOWANCE
CARRY ON- CARRY ON DATA NOT AVAILABLE
MYTRIPANDMORE.COM/BAGGAGEDETAILSCX.BAGG

14 Ticketing Training (JUL 2015)

 • Use 4** to display the net fare, commission, tour code

PNR PRICED ON 14MAY FOR TKTG ON 14MAY

* FARE SELECTED - SR
TRIP VALUE DATA EXISTS
ADT 01 TTL-HKD 2535 BF-HKD 1800 TX1- 120HK
TX2- 187TS TX3- 428YR
HKG CX 755 N 30MAY 930A OK N7HK 30MAY30MAY 20K
O BKK CX 702 N 02JUN 640P OK N7HK 02JUN02JUN 20K
HKG
TDTC- HKG0300FF500@IT
HKG CX BKK Q4.25 113.45CX HKG
113.45NUC231.15END ROE7.75614
CX
NET COMM-PCT 0.00



C.A.R. VALUE CODE IT HKG0300FF500

Reminder:

No modification on ticket record is allowed when 4P*FSR is used

Commission (#K) is not required when issued tickets as it were preset by airlines.
Commission can be override by added –OK, e.g.#K5-OK

Tour Code (#IT) is optional. If airlines filed a Tour Code on the fare, it will be shown on the
fare calculation. If IT/BT Fare without tour code, please add #IT.@IT when issue ticket.

15 Ticketing Training (JUL 2015)

Normal Fare with multiple Passenger Type

1P- LURCI7
1.1CHAN/PETER.MR*ADT 2.1CHAN/MARY.MRS*ADT
3.1CHAN/CHILDREN.MSTR*C08 4.1CHAN/BABY*INF
1 TG 603M 10JUN SU HKGBKK HK3 0745 0925 /O $ E
2 TG 602M 20JUN WE BKKHKG HK3 1845 2230 /O $ E
P- 1.0XR HKG 2868 3377 PILOT TRAVEL / PETER
T- 1.T/
TKG FAX-NOT PRICED FARE TYPE EX
G- 1.SSRINFTTGKK1HKGBKK0603M10JUN- 1.1 .CHAN/BABY 10OCT10
2.SSRINFTTGKK1BKKHKG0602M20JUN- 1.1 .CHAN/BABY 10OCT10

>4P*
4P*(
PNR PRICED ON 23AUG FOR TKTG ON 23AUG - END TRANSACT TO STORE
NON-ADT PTC FARES ARE SUBJECT TO RESTRICTIONS - VERIFY RULES
* PRICING RULES VALIDATING CARRIER DEFAULT TG
* SURCHARGE APPLIED *
** 10JUN DEPARTURE DATE/ 10JUN IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

ADT02 4600 736 5336
CNN01 3460 616 4076
INF01 490 430 920
*TTL 13150 2518 15668

FBC ADT MEE21

CNN MEE21/CH25
INF MEE21/IN90
ADT HKG TG BKK Q4.24 293.04TG HKG 293.04NUC590.32END ROE7.78031
TG
TX 120HK 186TS 430YQ
CNN HKG TG BKK Q4.24 219.78TG HKG 219.78NUC443.80END ROE7.78031
TG
TX 0HK 186TS 430YQ
INF HKG TG BKK Q4.24 29.30TG HKG 29.30NUC62.84END ROE7.78031TG
TX 0HK 0TS 430YQ

>ER

Issue Ticket by Name Select

Issue Adult ticket

> EZEL#CTG#N1.1/2.1 #K5 #$MS/INVAGT #ERTHIS IS AN ADULF FARE

Issue Child ticket

> EZEL#CTG #N3.1 #K5 #$MS/INVAGT #ERTHIS IS A CHILD FARE

Issue Infant ticket

> EZEL#CTG #N4.1 #K5 #$MS/INVAGT #ERTHIS IS AN INFANT FARE

16 Ticketing Training (JUL 2015)

PRICING OVERRIDE (AGENT ASSIST PRICING) HELP AAP

Begin entries with 4P to display an Agent Assisted Price

Begin entries with 4P* to store Agent Assisted Price (completed PNRs only)

** This pricing is mostly used when issue net tickets requiring fare basis override

• Fare Rule override on all Segments, by specific 4P*−

− − QHXAP#NR
Fare Basis
• Fare Rule override on separate segments with 4P*−
−S1-LLXAN≠
≠S2-LLWAN#NR
different Fare Basis
• Fare Rule override on separate segments with 4P*−
−S1/4−
−BE120**S2/3−
−QXAP21#NR
side trips on different Fare Basis
• Fare Rule override on different PTC, segment 4P*−
−PADT#S1/3−
−VX14**S2−
−Y#NR
and side trip
• Fare Rule override with fixed date on different 4P*−
−PADT#S1/2-KOP**S3/4-S2#NRV
PTC, segment and side trip

17 Ticketing Training (JUL 2015)

Manual Pricing - Rate Desk Pricing (4/R)

Entering Into Ticketing Mode 4/R

4/R-S2/3
4/R-PADT

Stopover 4/X
> no transit point 4/X-0
> transit at Sector 2 and 4 4/X-2/4

Segment Data (Fare Basis, NVA/NVB, Bag) 4/S-

4/S-1-BEE6M # NV / 20OCT14 # *20K
| | | |
| Fare Basis Validity Baggage
Segment no.
4/S-2/3-BEE6M # NV10OCT14/20OCT14 # *2PC

segment validity till next year 4/S-2/3-BEE6M # NV / 01JAN15 # *2PC

segment with no baggage 4/S-1-BEE6M # NV / 01JAN15

A = Valid on Flt Date Shown 4/S-4-BEE6M/CH25 # A # *30K

Fare Calculation 4/L-

(max. 240 characters)
Maximum 8 Lines, including all XT Tax 4/L-HKG KA HGH Q4.24 203.35/-SHA KA HKG
breakdown 225.23NUC432.82END ROE7.76975 / MIN/MAX 0-
** @, *, %, & character is not allowed
90D/NOT VLD ON KA1000-1102/1105 -1112/1115-
1194/1197-1999 OPERATED BY CA/NOT VLD ON
KA5000-5099/5300-5399

IT fare – use END // to separate fare 4/L-HKG CO X/NYC CO FLL CO X/NYC CO HKG END //
calculation and free format text OB NOT VLD13JUL-2SEP/14-24DEC /AFT31DEC7/TKT
VLD3M/IB TPAC MON-THU/SUBJ TO WEEKEND SUR CHRG
WEEKEND HK250OW/ONCE TRVL CHNG/RBKG USD100

Fare Data (Base Fare and Taxes)

Base Fare 4/BNHKD1000 #XHK120 #XYQ106 #XXF34 LAX4.5
| | #X = Tax
Face Value

International Fare (SOTO) 4/IFUSD100 #EVHKD780 #XUS100 #XXF34LAX4.5

Reissue with additional payment 4/RFHKD200 #EVHKD #XHK120PD #XYQ106 #AHKD106A
(Total included Fare and Tax) | | | | |
| | | | Add Pay Amt
| | | New Tax
| | PD = Paid Tax
| Equiv.HKD
New Face Value

Reissue in foreign currency 4/RFUSD1000 #EVHKD #XHK120PD #AHKD200A

Reissue (no extra payment) 4/RFHKD200 #EVHKD#XHK120#XYQ106PD #ANOADC

Origin / Destination (for reissue only) 4/ODHKGHKG

Review Ticket Image 4*T

Save Ticket Data 4/

Remember to 4/ and ER after you finished the Ticket Record

18 Ticketing Training (JUL 2015)

Ticket Record Modification (4/@R)

Entering Into Ticketing Mode 4/@R

4/@R-TR1

Stopover
> no transit point 4/X-0
> transit at Sector 2 and 4 4/X-2/4

Segment Data (Fare Basis, NVA/NVB, Bag)

4/S1-ADT-YEE2M#NV/10OCT#*20K
4/S1-CNN-1/2-YEE2M#A#*2PC
4/S2-ADT-YEE2M#NV/10OCT#*20K
Fare Calculation
4/L-ADT- fare calculation
4/L-CNN- fare caiculation
4/L-INF- fare calculation

Fare Data (Base Fare and Taxes)

 Base Fare 4/BN-ADT-HKD1000#XHK120#XCN113
 International Fare (SOTO) 4/IF-CNN-USD1000#EVHKD7800#XUS100…
 Reissue 4/RF-SRC-HKD1000#EVHKD#XHK120PD#AHKD100A

Passenger Type Code, such as ADT, CNN..etc must be used when modify the ticket record.

Remember to include XT tax on the fare calculation when you use 4/L-ADT.

Any changes on Ticket Record will make the AUTO-PRICE changes to MANUALLY PRICED.

After update the Ticket Record, ensure 4* to check the fare calculation does not exceed 8
lines and XT tax included.

ADT 01 TTL-HKD 7845 BF-HKD 5140 TX1- 2184XT

TX2- 120HK TX3- 401AU
HKG QF 128 Q 29JUN 805P OK QHKAU 29JUN29JUN 30K
O SYD QF 431 N 07JUL 1200N OK NWALKHK 07JUL07JUL 30K
O MEL QF 29 Q 13JUL 935A OK QHKAU 13JUL13JUL 30K
HKG
HKG QF SYD Q4.25 302.16QF MEL 1
52.83QF HKG302.16NUC661.40 2
ENDROE7.76074 QF OB VLD31MAR- 3



02JUL/04AUG-19DEC/27-31DEC14. 4


no more than 8 lines
REBK/RTE HKD800PET TRANX.NO 5


in fare calculation
SHOW CHRG HKD1000PER TKT 6



PLUS REBK FEE XT57 QR72WG 7
321WY 1734YQ 8

Remember to 4/ and ER after you finished the Ticket Record

19 Ticketing Training (JUL 2015)

Ticket Record

Ticket records provide the ability to prestore pricing and fare data in order to issue documents for
more than one trip per PNR. The ticket record is used during document production.

• Create Ticket Record by Auto Pricing 4P*-S1/2#TR

• Create Ticket Record by Agent Assist Pricing 4P*-PADT#S1/2-YEE2M#NR#TR
• Create Ticket Record by Rate Desk Pricing 4/R-PADT#TR

• Display Ticket Record 1 4*TR1

• Delete Ticket Record 1 4-TR@1

• Delete all stored Ticket Record 4-TR@ALL

20 Ticketing Training (JUL 2015)

Net Ticket with Multiple Passenger Type (Multiple Ticket Record)

1P- LURC73
1.1CHAN/PETER.MR*ADT 2.1CHAN/MARY.MRS*ADT
3.1CHAN/CHILDREN.MSTR*C08
1 CI 614X 10JUN SU HKGTPE HK3 1535 1715 /O $ E
2 CI 923X 14JUN TH TPEHKG HK3 1820 2005 /O $ E

ADULT TICKET

>4P*-PADT#S1/2-YEE2M#NR#TR(
>4P*-PADT#S1/2-YEE2M#NR#TR(
PNR PRICED ON 23AUG FOR TKTG ON 23AUG - END TRANSACT TO STORE
* PRICING RULES VALIDATING CARRIER DEFAULT CI
* SURCHARGE APPLIED *
** 10JUN DEPARTURE DATE/ 10JUN IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

ADT02 3370 632 4002
*TTL 6740 1264 8004

FBC ADT YEE2M

ADT HKG CI TPE Q4.24 214.00CI HKG 214.00NUC432.24END ROE7.78031

>ER

>4/@R-TR1
R-OK ENTR @ DATA LADR FORMAT HORZ

>4/S1-ADT- YEE2M#NV/10JUL14#*20K
S-OK @ COMPLETE

>4/S2-ADT- YEE2M#NV12JUN14/10JUL14#*20K
S-OK @ COMPLETE

>4/L-ADT- HKG CI TPE Q4.25 214.00CI HKG 214.00NUC432.24END ROE7.78031 REBOOK FEE
HKD500/EQUV APPLIED MIN2/MAX 1 MTH

>4/

>ER

21 Ticketing Training (JUL 2015)

CHILD TICKET

>4P*-PCNN#S1/2-YEE2M#NR#TR(
>4P*-PCNN#S1/2-YEE2M#NR#TR(
PNR PRICED ON 23AUG FOR TKTG ON 23AUG - END TRANSACT TO STORE
NON-ADT PTC FARES ARE SUBJECT TO RESTRICTIONS - VERIFY RULES
* PRICING RULES VALIDATING CARRIER DEFAULT CI
* SURCHARGE APPLIED *
** 10JUN DEPARTURE DATE/ 10JUN IS LAST DATE TO TICKET
* FARE MAY CHANGE UNLESS TICKETED *

TICKET BASE HKD TX/FEE HKD TKT TTL HKD

CNN01 2530 512 3042
*TTL 2530 512 3042

FBC CNN YEE2M/CH25

CNN HKG CI TPE Q4.24 160.46CI HKG 160.46NUC325.16END ROE7.78031

CI

>ER
>4/@R-TR2

>4/S1-CNN- YEE2M/CH25#NV/10JUL14#*20K

>4/S2-CNN- YEE2M/CH25#NV02JUN14/10JUL14#*20K

>4/L-CNN- HKG CI TPE Q4.25 160.46CI HKG 160.46NUC325.16END ROE7.78031 REBOOK FEE
HKD500/EQUV APPLIED MIN2/MAX 1 MTH

L-OK WARNING LADR LTH 184 LINE CT 8 @ COMPLETE

>4/
/-OK PNR PRICED - END TRANSACTION TO STORE

>ER

>4*
TR- 1. 4/@R#TR 1P/0XR/PC
TKG FAX-MANUALLY PRICED
TR- 2. 4/@R#TR 1P/0XR/PC
TKG FAX-MANUALLY PRICED

Input 4-DI for E-ticket itinerary issuing.

> 4-DI#*IX#HVD#DR#RL#FT#TC#SI-

Issue Ticket by Name Select

Issue Adult ticket

> EZEL #N1.1/2.1 #CCI #KN0 #$MS/INVAGT #NN1600 #ERVLD ON FLT DATE SHWN NONENDOR
NONRERTE NONREFUND #ITHKG23456 #TR1

Issue Child ticket

EZEL #N3.1 #CCI #KN0 #$MS/INVAGT #NN1180 #ERVLD ON FLT DATE SHWN NONENDOR
NONRERTE NONREFUND #ITHKG23456 #TR2

22 Ticketing Training (JUL 2015)

Multiple Fare Basis on Net Fare ticket (Multiple Ticket Record)

1P- MWN4CO
1.1CHAN/PETER.MR*ADT 2.1CHAN/SIULING.MISS*C08
1 CX 161L 01JAN SU HKGSYD HK2 2125 0940 #1/O $ E
2 QF1271L 02JAN MO SYDHBA HK2 1230 1420 /X $ E
3 QF1020L 08JAN SU HBASYD HK2 1040 1225 /O $ E
4 CX 100L 08JAN SU SYDHKG HK2 1540 2200 /X $ E

ADULT

4P*-S1/4-KKEE1Y**S2/3-Y#NR
PNR PRICED ON 22FEB FOR TKTG ON 22FEB BY AGT-PC/0XR
TRIP VALUE DATA EXISTS
ADT 01 TTL-HKD 25815 BF-HKD 23420 TX1- 1904XT
TX2- 120HK TX3- 371AU
HKG CX 161 L 01JAN 925P OK KKEE1Y 20K
O SYD QF 1071 L 02JAN 1230P OK Y 20K
O HBA QF 1020 L 08JAN 1040A OK Y 20K
O SYD CX 100 L 08JAN 340P OK KKEE1Y 20K
HKG
HKG CX SYD Q4.24 928.15QF HBA
577.05QF SYD 577.05CX HKG
928.15NUC3014.64END ROE7.76809
CX XT122QR24WG404WY1354YR

CHILD

4P*-PCNN#S1/4-KKEE1Y**S2/3-Y#NR
4P*-PCNN#S1/4-KKEE1Y**S2/3-Y#NR
PNR PRICED ON 22FEB FOR TKTG ON 22FEB BY AGT-PC/0XR
TRIP VALUE DATA EXISTS
CNN 01 TTL-HKD 19924 BF-HKD 18020 TX1- 1758XT
TX2- 122QR TX3- 24WG
HKG CX 161 L 01JAN 925P OK KKEE1Y/CH25 20K
O SYD QF 1019 L 02JAN 1230P OK Y/CH20 20K
O HBA QF 1020 L 08JAN 1040A OK Y/CH20 20K
O SYD CX 100 L 08JAN 340P OK KKEE1Y/CH25 20K
HKG
HKG CX SYD Q4.24 696.11QF HBA
461.63QF SYD 461.63CX HKG
696.11NUC2319.72END ROE7.76809
CX XT404WY1354YR

23 Ticketing Training (JUL 2015)

Ticket Reissue (Uneven Exchange)

Step 1 – PNR pricing using 4P* to create a ticket record

PNR PRICED ON 07OCT FOR TKTG ON 07OCT

TRIP VALUE DATA EXISTS
ADT 02 TTL-HKD 42451 BF-HKD 40970 TX1- 1133XT
TX2- 120HK TX3- 228AU
HKG QF 128 F 07OCT 910P OK F 40K
O SYD BA 10 F 14OCT 315P OK F 40K
O BKK TG 606 F 18OCT 400P OK F 40K
HKG
HKG QF SYD Q4.24 2570.47BA
BKK TG HKG 5M 2698.99NUC
5273.70END ROE7.76705QF XT21QK
238WY874YQ
TRIP VALUE DATA
ADT HKG #SYDQF257047 #BKKBA 05M #HKGTG269899 #)>

Step 2 – use 4/@R to amend Ticket Record as follows:

Step 3 – input SEGMENT DATA, NVA should mark as one (1) year of the 1st issue, or the fare
validity date, whichever is earliest

>4/S1-ADT-1/2/3-F#NV/30DEC14#*40K

Step 4- user 4/RF to update the reissue fare, paid tax (PD), new tax and additional payment.

**** When no additional payment, use #ANOADC at the end ****

>4/RF-ADT-HKD40970#EVHKD#XHK120PD#XAU226PD#XWY236PD
#XYR353PD#XYQ521#XAU2#XWY2#XQK21#AHKD1214A
>
TOTAL HKD1214 FARE HKD40970 EVHKD1214 XHK120 XAU226 XXT546
002 ADT GRAND TOTAL HKD2428

Step 5 – put in the ORIGIN and DESTINATION of the itinerary

>4/ODHKGHKG
O-OK @ COMPLETE

Step 6 – use 4/ to save the ticket record and ER

>4/
/-OK PNR PRICED - END TRANSACTION TO STORE

>ER

Step 7 – Issue Ticket

EZEL#N1.1#CCX#K7#$MS/INVAGT*IET 1608396345221 0*12 /OI HKG 30SEP13 1330344 /O$AN

| | | | | | | | | | |
| | | | | | | | | | Original FOP
| | | | Original Tkt no. | | | | IATA no. (7digit)
Carrier | | Uneven Exchange | | | Original Issue Date
Commission | With Ticket | | Original Issue City
FOP for additional | Original flight Coupon for exchange
Additional payment Ticket no. check digit

24 Ticketing Training (JUL 2015)

Electronic Ticketing

 Issue E-TKT

o EZEL

 Itinerary Receipt format setting

o 4-DI#*IX#HVD#DR#RL#FT#TC#JTX#SI-

 Display E-ticket no.

o *ETA

 Display E-Ticket Record

o ETR1 (with PNR)

o ETR1609722292214 (without PNR)

 Airlines Electronic Ticket Information page

INFO ET CX0

 ETKT carrier in Worldspan (INFO ETPOS)

HONG KONG AA AB AC AE AF AI AM AR AT AV AY AZ BA BE BI BP BR
BT B2 CA CI CX CZ DL DT EK ET EY FI FJ FM GA GF G3
HA HM HR HU HX HY IC IG JJ JL JP KA KC KE KL KQ LA
LH LW LX LY MF MH MK MU NH NZ OM OS OU OZ O8 PC PG
PR PX QF QR RJ SA SB SK SQ SU SV SW S7 TG TK TM TP
TU TX UA UL UN US UX VN VS VT WY W2 YO ZH ZI 3U 9B
9W

25 Ticketing Training (JUL 2015)

Electronic Ticket Record (ETR)

1.1WONG/YINWA*ADT
1 CX 293M 25MAY TU HKGFCO HK1 2355 0630 #1 O $ SK E
2 CX 292M 05JUN SA FCOHKG HK1 1245 0635 #1 O $ SK E
P- 1.SID HKG0000 0000 XXXXX TRAVEL C O XXXX
T- 1.T 25MAY1132 1P SID DO*E1609722270172 I000000
TKG FAX-MANUALLY PRICED FARE TYPE EX
*** DI ITEMS EXIST ***
G- 1.OSI YY 0000 0000 XXXXX TRAVEL C O XXXX
2.SSRADTK1PADV TKT NBR TO CX BY 24MAY OR SUBJECT TO CANCEL
3.SSRFQTVCXHK CX1021067346- 1.1
6.SSRADTK1PADV TKT NBR TO CX BY 25MAY OR SUBJECT TO CANCEL
7.SSRTKNMCXHK1HKGFCO0293M25MAY- 1.1 .16097222701722
8.SSRTKNMCXHK1FCOHKG0292M05JUN- 1.1 .16097222701722
M- 1.DKN009662
**** ITEMS SUPPRESSED **** DH ETA S DR

Display the ETKT issued by *ETA

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT AUTHORIZATION

1.CX I 25MAY04 113244 ETR 1609722270172 - WONG YINWA

Display the ETR by the following:

• By *ETA line number ETR 1

• By Name Select ETR # N1.1
• By Ticket Number ETR 0061234567890

26 Ticketing Training (JUL 2015)

>ETR

>ETR 1.ELECTRONIC TICKET DOCUMENT NUMBER (1609722270172)

2.VALIDATING AIRLINE(160)
FREQUENT TRVL NBR ( ) DATE OF FLT( )
-OR- AIRLINE CONFO ( )

3.VALIDATING AIRLINE(160) DATE OF FLIGHT ( )

LAST NAME (WONG )
FIRST NAME (YINWA )
A. ORIGIN CITY( )DESTINATION CITY( ) FLIGHT NBR( )
-OR- B. CREDIT CARD CODE ( ) NUMBER( )
-OR- C. TELEPHONE NUMBER ( )

TICKET 1609722270172 WONG YINWA OEL3RF 1P SID 1330000

CPN FROM TO FLT DATE FBC STATUS
1 HKGFCO CX293 25MAY04 BLEE6M USED
2 FCOHKG CX292 05JUN04 BLEE6M OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR DISPLAY HISTORY ( )
>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
>

27 Ticketing Training (JUL 2015)

>ETR VIEW TICKET DATA (X)

TKT NBR: 1609722270172 NAME:WONG YINWA

ORIG DEST: HKG HKG NBR OF TKTS ISSUED: 1 TTL NBR OF SEGS: 02

CP N FRM TO A L FLT COS DATE TIME ST FBC S

01-O HKG FCO CX 293 M 25MAY04 1155P OK BLEE6M
NV 25MAY 25MAY B
02-O FCO HKG CX 292 M 05JUN04 1245P OK BLEE6M
NV 05JUN 05JUN I

**ENDORSEMENT FARE CALCULATION**

ER:VLD FLT DTE SHOWN REBOOK FEEHKD1000 EQUIV.APPLIED E TKT

FARE CALCULATION: FARE CALC INDICATOR: 5

HKG CX ROM Q4.23 935.74CX HKG935.74NUC1875.71END ROE7.79062CX)>
ONEND NONRERTE NONREFUND MIN 2 MAX 21DAYS EX HKG VLD 25MAY-17JU
N 13 SEP-31OCT04 VLD ON CX ONLY XT 88IT 18VT

**FARE BREAKDOWN FOP TOUR CODE**

*TKT FARE DATA* *AUDITOR*

BASE:HKD 14620 BASE:HKD 14620
TAX: HK 120 TAX: HK 120
TAX: EX 20 TAX: EX 20
TAX: XT 106 TAX: XT 106
TTL:HKD 14866 TTL:HKD 14866

FOP:MS
INVAGT)>

TOUR CODE: HKG8046 F38

**PSGR INFORMATION**

NAME:WONG YINWA
FA: 1P XXXXXX
FQTV:1021067346

FA: CX HDVVG

**MISCELLANEOUS**

TICKETING AGT ID:DO SID:SID

DATE:25MAY04 IATA NBR:1330000 SALE INDICATOR:SITI
NAME PLACE OF ISSUE:KOWLOON HK
LTS
FREE BAG:20K
STATISTICAL CODE:I TKT MODE INDICATION:

TICKETING AGT ID:DO SID:SID

DATE:25MAY04 IATA NBR:1330000 SALE INDICATOR:SITI
NAME PLACE OF ISSUE:KOWLOON HK
LTS
FREE BAG:20K
STATISTICAL CODE:I TKT MODE INDICATION:

ORIGINAL PRC DATE:

28 Ticketing Training (JUL 2015)

>ETR DISPLAY HISTORY (X)

TICKET 1609722270172 WONG YINWA 1P SID 1330000

CPN FROM TO FLT DATE FBC STATUS SAC
1 HKGFCO CX293 25MAY06 USED
25MAY06 1132Z 1P HKG DO USED
2 FCOHKG CX292 05JUN06 OPEN
25MAY06 1132Z 1P HKG DO OPEN

29 Ticketing Training (JUL 2015)

Electronic Ticket Revalidation

1P- 4D79L8
1.1CHAN/PETER.MR*ADT
1 EK 381E 24OCT FR HKGDXB HK1 0035 0435 /O $ J01 E
2 EK 1E 24OCT FR DXBLHR HK1 0745 1215 /X $ J01 E
3 EK 2E 10NOV MO LHRDXB HK1 1335 0035 #1/O $ J02 E



4 EK 382E 11NOV TU DXBHKG HK1 0255 1430 /X $ J02 E

• Display the ETR, put a “X” at the ETR REVALIDATION

)>*ETA
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION
1.EK I 13MAY14 105752 ETR 1769010094159 - CHAN/PETER.MR

>ETR1
TICKET 1769010094159 CHAN/PETERMR 4D79L8/1P/0XR 9985835
CPN FROM/TO FLT DATE FBC STATUS
1 HKGDXB EK0381 24OCT14 ELRTHK1 OPEN FOR USE
2 DXBLHR EK0001 24OCT14 ELRTHK1 OPEN FOR USE
3 LHRDXB EK0002 30OCT14 ELRTHK1 OPEN FOR USE



4 DXBHKG EK0382 31OCT14 ELRTHK1 OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
>ETR REVALIDATION ( X)

• Select PNR segment for Revalidation, then press “P” and ENTER on the
Action Box

REVALIDATION
CURRENTLY VIEWING 001 OF 001
TICKET E1769010094159 CHAN/PETERMR / /0XR 9985835
CPN FROM/TO FLT DATE FBC PNR SEGMENT:
>VIEW
1 HKG DXB EK0381 24OCT14 ELRTHK1 ( )
NVA (.......) NVB (.......)
2 DXB LHR EK0001 24OCT14 ELRTHK1 ( )
NVA (.......) NVB (.......)
3 LHR DXB EK0002 30OCT14 ELRTHK1 (3 )



NVA (.......) NVB (24OCT15)



4 DXB HKG EK0382 31OCT14 ELRTHK1 ( )
NVA (.......) NVB (.......)
ACTION (P) MU/MD/MT/MB P/PROCESS H/HELP E/EXIT

>
REVALIDATION PROCESSED
>

30 Ticketing Training (JUL 2015)

 • Display the ETR again, e-ticket should be updated

)>*ETA
ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION
1.EK I 11MAY15 105752 ETR 1769010094159 - CHAN/PETER.MR
2.EK RV 13MAY15 110643 ETR 1769010094159 - CHAN/PETER.MR

>ETR2
TICKET 1769010094159 CHAN/PETERMR 4D79L8/1P/0XR 9985835
CPN FROM/TO FLT DATE FBC STATUS
1 HKGDXB EK0381 24OCT15 ELRTHK1 OPEN FOR USE
2 DXBLHR EK0001 24OCT15 ELRTHK1 OPEN FOR USE
3 LHRDXB EK0002 10NOV15 ELRTHK1 OPEN FOR USE



4 DXBHKG EK0382 31OCT15 ELRTHK1 OPEN FOR USE

>ETR VIEW TICKET DATA ( )

>ETR VOID ELECTRONIC TICKET ( )
>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )
>ETR REVALIDATION ( )
>

• After finishing the 1st segment revalidation, repeat the same process for 2nd
segment. For some airlines, you can revalidate more than one segment on
one transaction.

NOTE :

• Some airlines can revalidate the e-ticket through system after date changes, please check INFO
ET .

• Some airlines can revalidate only one segment per transaction, such as EK.

• Some airlines may require to provide the NVB/NVA date.

• Please consult airlines whether “system revalidation” is allowed before you make any
revalidation action.

31 Ticketing Training (JUL 2015)

Document History

• A transaction history record attached to the PNR that stores information associated
with each ticket and MCO issued.

1P- 2JQ65W
1.1CHAN WAIYIN.EDMOND.MR*ADT
1 MU 726M 14JUL FR HKGPVG HK1 0935 1155 O $
2 MU 581Q 14JUL FR PVGYVR HK1 1450 1030 O $
3 MU 582Q 05AUG SA YVRPVG HK1 1450 1755 #1 O $
4 MU 725M 06AUG SU PVGHKG HK1 2000 2220 O $
P- 1.H6Y HKG2000 3223 XXXX INTERNATIONAL TRAVEL PETER
T- 1.T 20JUN1023 1P XXX ZL*7814869197537
TKG FAX-MANUALLY PRICED FARE TYPE EX
*** DI ITEMS EXIST ***

• >*DH

1 20JUN1023 1P EO7 ZL*7814869197537

CHAN WAIYIN.EDMOND.MR*ADT
2 20JUN1015 1P EO7 ZL*7814869197536
CHAN WAIYIN.EDMOND.MR*ADT

• >*DH2

2 20JUN1015 1P EO7 ZL*7814869197536

CHAN WAIYIN.EDMOND.MR*ADT
**DOCUMENT COMMANDS**
EZ EZT#CMU#ERNONEND NONRER ONE FREE S O IN SHA EXTRA S O
CHRG HKD500#ITHKG06137A#KN0#NN5969#$MS INVAGT
AGENT EZT
4P 4 @R
FARE STORED ON 20JUN 1013 BY ZL EO7
SELECTED PRICING CARRIER -MU
**DOCUMENT**
VOIDED 20JUN1023 1P EO7 ZL
FOP MS*INVAGT-HKD5969
ENDOR NONEND NONRER ONE FREE S O IN SHA EXTRA S O CHRG
HKD500
TOUR HKG06137A
FARE HKD22100 HK120 CA121 XT1195 HKD23536 Y Y Y Y
FCALC HKG MU SHA Q4.25 2MU YVR 1344.23 MU SHA MU HKG 1344.
23 NUC2847.31END ROE7.76114 MU REFUND WITHIN 1
MONTH AFTER TICKET EXPIRED OUTBOUND TRVL NOT VALID
BTW 15JUL-31 AUG06 TKT VLD 0-3MTHS NO PARTIAL REFUND
TTN SSR TKNA MU
SCN SUPPRESSED A 1331192
7473804851 T 1331192
7473804852-855 F 1331192
7473804856 P 1331192

32 Ticketing Training (JUL 2015)

Other Useful Functions

Remove Ticket Deadline Field 7@T/

Itinerary Creation Date Time *IBT

Amend Passenger Type Code -1@/*STU

PNR Creation Date Inside PNR

> *H
check the line 3

R-1P P
PRG DTE-03FEB15
0XR GS PC 0909Z 22FEB14

Release PNR to console agent 5-CP-SID

SID = pseudo city code

Input FOID for ETKT 3SSR FOID MU HK1/PP HK H123456 – 1.1

Input Infant Age 3SAN1.1 INFT – 2.1/10JUL11

Input Passport Detail *PSI

Ticketing Agreement 4G/TA*BA-AA-E

E-ticket

Ticket Quota 4G/ATG

ticket limit
4G/ATG–M
EMD limit

Reprint E-tkt Receipt on web http://mytripandmore.com

Reprint E-tkt Receipt on host Inside PNR

>*DH
>*DUP*DH1/OP-printer address

Daily Sales Report DD

DD*10OCT

Daily Void Report DDN

DDN*11OCT

33 Ticketing Training (JUL 2015)

Reprint Agency Coupon DDRPT1
Within the same sale period and unvoided ticket

Reprint Credit Card Charge Form DDRPC1

Within the same sale period and unvoided ticket

Retransmit Back Office Interface DDRD1

Void Ticket DDV1602345678901

DDV1#N1.1 (name select)
Within the same ticket date

Void Reissue Ticket DDER1602345678901

valid on same day ETKT reissue transaction
** NOT all airlines support this function**

Print Queue Handling JZXMSG DQ printer no.

e.g. JZXMSG DQ D38227
display print queue

~ END ~

34 Ticketing Training (JUL 2015)

 Worldspan Helpdesk

Tel : 28681177

SKYPE : helpdesk@tictas.com

Monday to Friday – 09:00 to 18:30

Saturday – 09:00 to 13:30

Sunday and Public Holidays – Closed

35 Ticketing Training (May 2015)