Nonoy Bistro With Format

Nonoy Bistro
Profile of the Company
Founded in 2021, Nonoy Bistro is a charming restaurant located in Nonoy Abendan Farm, Biaknabato
La Castellana Negros Occidental. With its cozy and welcoming atmosphere, Nonoy Bistro is the
perfect spot for a romantic dinner, a gathering with friends, parties and events like birthdays and
weddings or a casual meal with family.
The restaurant serves contemporary Filipino cuisine, highlighting traditional dishes with a modern
twist. Nonoy Bistro's menu features a wide variety of dishes, from appetizers to entrees to desserts.
Some of their must-try dishes include the native chicken adobo, chicken inasal, and chicken binakol.
They also offer a selection of refreshing cold desserts like buko halo-halo and locally sourced coffee
to complement the flavors of their cuisine.
The interior of Nonoy Bistro is sleek and stylish, with a mix of industrial and farm style elements. The
dining area is decorated with warm lighting and wooden accents, creating a cozy and inviting
ambiance. The restaurant also offers indoor/outdoor dining for special events or intimate gatherings.
Nonoy Bistro's team is passionate about providing exceptional service and creating memorable dining
experiences for their guests. Whether you are a local or a visitor to the municipality, Nonoy Bistro is a
must-visit destination for delicious food, great drinks, and a cozy atmosphere.
Location of the business

Nonoy Abendan Farm, Biaknabato, La Castellana Negros Occidental Philippines 6131
Nature of the business

The nature of the business for Nonoy Bistro is a full-service restaurant that specializes in
contemporary Filipino cuisine with a modern twist. Nonoy Bistro is committed to providing
customers with a welcoming and comfortable dining experience. The restaurant offers a diverse menu
that includes appetizers, entrees, desserts, and locally sourced coffee. Nonoy Bistro's team is
passionate about delivering exceptional service and creating memorable moments for their customers.
The restaurant also provides a indoor / outdoor dining for special events or intimate gatherings.
Overall, Nonoy Bistro's nature of the business is to provide customers with a unique and delicious
culinary experience in a warm and inviting atmosphere.
Vision, Mission and Objectives
Vision: To be the leading Filipino restaurant in the city, recognized for our exceptional cuisine, warm
hospitality, and commitment to innovation and sustainability.
Mission: To create a memorable dining experience for our customers by offering contemporary
Filipino cuisine with a modern twist, exceptional service, and a welcoming atmosphere that celebrates
our culture and community.
Objectives:
1. Increase our customer base by 20% by the end of the year through targeted marketing
campaigns and social media engagement.
2. Train and develop our staff by providing regular training sessions on food quality,
service, and hospitality.
3. Source at least 50% of our ingredients from local and sustainable sources by the end
of the year.
4. Launch a new menu every quarter featuring innovative dishes that highlight Filipino
cuisine's diversity and flavors.
Description of the product and Services

Nonoy Bistro offers a variety of products and services to provide customers with a unique and
enjoyable dining experience. Here's a description of some of their key offerings:
Products:
● Appetizers: Nonoy Bistro's menu includes a range of flavorful appetizers such as
crispy chicken skin, garlic shrimp, and Nachos.
● Entrees: Their entrees feature contemporary Filipino cuisine with a modern twist,
including native chicken adobo, chop suey, pancit guisado, chicken binakol, and
chicken inasal.
● Desserts: Nonoy Bistro offers a selection of delicious desserts, such as Buko Halo-
Halo and Fresh fruit salad.
● Coffee and Fruit shakes: They provide a selection of refreshing fruit shakes and
locally sourced coffee that complement the flavors of their cuisine.
Services:
● Dine-in: Nonoy Bistro offers a warm and welcoming atmosphere for customers to
enjoy their meals with friends, family, or a significant other.
● Private dining: They also provide a private dining room for special events or intimate
gatherings.
● Catering: Nonoy Bistro offers catering services for corporate events, weddings, and
other special occasions.
● Take-out and delivery: Customers can order their food to go and enjoy Nonoy
Bistro's delicious cuisine in the comfort of their own homes. Overall, Nonoy Bistro's
products and services aim to showcase the diversity and flavors of Filipino cuisine in
a comfortable and welcoming setting.
Question with Answer:
Interview
 Are you staff came from the same cities? Or Not?
Answer: Our staff came from the same cities
 Since your Employees came from the same cities What do you observe about their Attitude,
Personality, character, and culture?
Answer: At Nonoy Bistro, we prioritize customer satisfaction and foster a respectful, professional,
and positive work environment. Our employees are attentive, courteous, helpful, and well-groomed,
upholding the reputation of Nonoy Bistro.
 What are the products and services do you offer?
Answer: Nonoy Bistro offers a variety of products and services to provide customers with a unique
and enjoyable dining experience. Here’s a description of some of their key offerings:
Products:
Appetizers: Nonoy Bistro’s menu includes a range of flavorful appetizers such as crispy chicken skin,
garlic shrimp, and Nachos.
Entrees: Their entrees feature contemporary Filipino cuisine with a modern twist, including native
chicken adobo, chop suey, pancit guisado, chicken binakol, and chicken inasal.
Desserts: Nonoy Bistro offers a selection of delicious desserts, such as Buko Halo-Halo and Fresh
fruit salad.
Coffee and Fruit shakes: They provide a selection of refreshing fruit shakes and locally sourced coffee
that complement the flavors of their cuisine.
Services:
Dine-in: Nonoy Bistro offers a warm and welcoming atmosphere for customers to enjoy their meals
with friends, family, or a significant other.
Private dining: They also provide a private dining room for special events or intimate gatherings.
Catering: Nonoy Bistro offers catering services for corporate events, weddings, and other special
occasions.
Take-out and delivery: Customers can order their food to go and enjoy Nonoy Bistro’s delicious
cuisine in the comfort of their own homes. Overall, Nonoy Bistro’s products and services aim to
showcase the diversity and flavors of Filipino cuisine in a comfortable and welcoming setting.
 Do you think your establishment has a healthy and safe working environment? Why?
Answer: Yes, because as the owner of Nonoy Bistro we strive to provide a healthy and safe working
environment for all our employees. That includes Providing a clean and well-maintained kitchen. We
have regular inspections by the health department and make sure that all our equipment is up to date.
We also Promoting a positive and supportive work environment. We believe that our employees
should feel comfortable and supported at work. We promote a positive and supportive work
environment by encouraging open communication and teamwork. Nonoy Bistro also Provide
employees with personal protective equipment (PPE). Such as gloves, aprons, and hairnets.
 How do you provide good customer service?
Answer: At Nonoy Bistro, we provide excellent customer service by being friendly, attentive, and
helpful. We listen to our customers’ needs, make personalized recommendations, and go the extra
mile to make their dining experience enjoyable. We appreciate their business and hope they will
return for more.
 Are your staff empowered enough to Meet the customers’ expectations?

Answer:
Our staff are personally trained by the owner and also knowledgeable about the menu and services.
They have the authority to make decisions to help customers and resolve minor issues.
We encourage open communication and feedback from our staff.
We recognize and reward our staff for their excellent customer service.
Do you also accept workers based on their Gender and Age?
Answers: No as long as they are not minor and have dedication to their work and serve the customer
with full satisfaction, we accept them.
Observation:
We observed that the place is very clean and safe. You can smell the fresh air from the outside since it
is near from the mountains. The staff are very attentive, approachable and Polite when they are
interacting with the customers. They are using a very friendly tone and they have a very good
etiquette. And we also notice that all of the staff are really close to each other like they are really great
friends inside their workplace.
Core values:
The core values present in that establishment are the ff:
 Respect- In a way that they are really greeting their guest when they enter and they always
speak in a soft tone.
 Honesty - Because when we were there a guest left its phone on the table and the staff really
did her best to run after the guest just to give the phone back.
 Compassionate – Since staff are very kind and caring to everyone they encounter.
 Strong work ethics – As we saw the staff are really focusing on their job and doing their best
to accomplish it.
 Teamwork – The staff are really helping each other to finish the job faster which is very good
for the guest experience.
Feedback and Recommendations:

Nonoy Bistro has been in the food industry for almost two (2) years, offering contemporary
Filipino cuisine that both locals and tourists alike. They promote native Filipino foods, which
provide authenticity to the restaurant. Furthermore, its target market would be satisfied due to
the service of its employees who produce a high-quality product. Following our observations
and interviews with some of the staff, we strongly recommend incorporating customer
feedback, which can be in the form of surveys or suggestion boxes. This will enable the
establishment to better understand its strengths and weaknesses and identify areas where its
products and services need to be improved. Aside from improving their products and
services, businesses may express to their customers that the establishment is committed to
continuous improvement. Additionally, for their products, they offer a wide variety of
choices from appetizers, entrees, desserts, coffee, and shakes. We tried some of the foods that
they offer such as Crispy Chicken Skin, Buko Halo-halo, Chicken Inasal, Pansit Guisado, and
more. It was very delectable the richness of the flavor was unique. The staff were well-
trained in terms of customer service, communication, and knowledge about the menu
offerings. We asked some of their staff about the ingredients of the food and they were able
to answer it confidently. They are courteous, attentive, and efficient in handling customer
requests and inquiries. They listen to our needs, suggest personalized recommendations, and
go the extra mile to make our dining experience enjoyable. We asked them if they were
happy or satisfied with their work and according to them, Nonoy Bistro owner provide them
with a healthy and safe working environment, and they promote a positive and supportive
working environment in where they empower their staff. Lastly, they only hired staff with in
the city and did not hire underage employees.
Ratings:
Food Rating: 10/10

Since the food are really worth the price which is very affordable and the food are really delicious like
“You will definitely come back for more”.
Service Rating: 10/10

From the entrance you will feel from the staff a warm welcome. Plus, they are very accommodating
and attentive to everything that you ask. And they are smiling while serving you. Like they serve the
foods with love.

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Nonoy Bistro

Profile of the Company

Location of the business

Nature of the business

Description of the product and Services

 How do you provide good customer service?

 Are your staff empowered enough to Meet the customers’ expectations?

Do you also accept workers based on their Gender and Age?

Feedback and Recommendations:

Food Rating: 10/10

Service Rating: 10/10

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