Quality Management

for Organisational
Excellence
Table of Contents
Quality Management for Organisational Excellence.............................................................................1
INTRODUCTION.................................................................................................................................4
OVERVIEW..........................................................................................................................................4
MAIN BODY........................................................................................................................................4
2.1 The introduction of the company-wide quality improvement plan and Total Quality
Management......................................................................................................................................4
2.2 Quality Assurance and its connection to the launch of the company's quality improvement
strategy..............................................................................................................................................6
2.3 Quality Control and the introduction of the company's overall quality improvement strategy. .6
2.4 The culture of quality and how it can be maintained within the organisation............................7
2.5 The Quality Tooling Company's benefits of quality control.........................................................8
CONCLUSION.........................................................................................................................................8
SUGGESTIONS........................................................................................................................................9
REFERENCES........................................................................................................................................10
INTRODUCTION
In order to maintain their level of excellence, organisations must put out effort in quality
management, which includes monitoring all of their activities and duties. The idea of quality
management is putting quality planning into practise, choosing quality policies, and assuring
and controlling quality. With the necessary tools and equipment for quality management,
businesses may meet the standards and expectations for quality (Jasti, N.V.K.. and et. al.,
2022). This helps businesses successfully coordinate their labour, and it also helps employees
perform their jobs more accurately and without making mistakes. This helps the businesses
guarantee the successful accomplishment of their goals and objectives as well as the
satisfaction of their consumers' requests and needs. This aids businesses in taking the lead in
their respective industries. Preventing errors, saving expenses, minimising waste, improving
procedures, and motivating staff are the key goals of quality management. To help the
business improve its operations, quality management calls for collaboration across all of the
organization's stakeholders. The report that follows will give a summary of the quality tool
firm, company-wide quality improvement tactics, and quality culture maintenance.
Discussions on overall quality management, quality assurance, cultural sustainability, etc.
will also be included in the report.

OVERVIEW
The Quality Tool Company is the basis for the report that follows. The company is situated in
England's North East. It was founded in the late 1960s. A young engineer founded the
business. The company's product line includes engineer rules, callipers, scribes, and other
items. The company generates relatively significant revenues because to the other products it
sells, including micrometres and some other speciality items.

MAIN BODY
2.1 The introduction of the company-wide quality improvement plan and Total
Quality Management
Quality Management System

It can be characterised as a management strategy that a business might use to achieve

success over the long term. Customer happiness can be raised at the business through whole
quality management (Pambreni, Y. and et. al., 2019). Also, the organization's employees
should be working to produce high-quality goods and services. With the use of overall quality
management, this is possible. TQM can assist the business in discovering faults at all levels
of operation and improve supply chain management. This will also help to improve the
customer's purchasing experience. The company should make sure that staff has access to the
right training and development resources in order to deliver high-quality products. The
decline in engineering activity in North East England is posing problems for QTC (Quality
Tool Company) (Saragih, J. and et. al., 2020). A large market area requires a company to
produce high-quality products and materials in order to get market share. Moreover, each
organisation needs competent labour to manufacture high-quality items.
 The TQM tenets assist businesses in putting a stronger emphasis on the requirements
and needs of their clients. Flexible working conditions should be offered to organisation
employees so they can concentrate more on completing the assignment. By easing the
workload and relieving pressure, managers may benefit their staff. This can boost
productivity and organisational performance by increasing employee engagement inside the
company. Also, by assigning all duties and obligations in accordance with the capacity,
expertise, and abilities of the employee, the company can quickly expand their business.
Gaining market share in a cutthroat environment allows the respective organisation to focus
on ongoing development as well. The company might develop strategic planning in order to
fulfil its mission and vision (Montgomery, D.C., 2020). Also, in order for decisions to be
made efficiently, the management of the QTC must communicate with the staff in an
acceptable manner. The business can answer all of the employee's questions and clear up any
confusion through excellent communication. This will help the manager direct the worker in
the right way as well. Also, the management of QTC might offer alternate solutions so that
workers can improve their output (Oakland, J.S., Oakland, R.J. and Turner, M.A., 2020).
Employees can achieve the intended results by reducing errors and frauds through overall
quality management.

Sigma Six

This is referred to as the methodology required for the process of improvement within the
company. The business can analyse data and find faults and defects with the aid of statistics
and data analytics. Six Sigma can be used by QTC Corporation to reduce defects and
lengthen cycle times. A corporation can improve its performance by cutting back on
procedure variation. The application of Six Sigma can boost staff morale. The following is a
discussion of how QTC can use Six Sigma to improve the quality of products:

 Explain: It is advised that staff members be able to pinpoint the process's flaw so that
attention can be paid. This allows QTC to carry out the task quickly and efficiently.
The business can employ engineering equipment and machines to deliver the goods
and services.
 Measure: It is imperative for the business to evaluate the procedure's performance.
QTC might focus on the materials used in manufacturing. By doing this, they may
make the procedure special and cutting-edge. Also, they can increase returns by doing
this.
 Analyze: During this stage, the team members focus more on determining the causes
of failure so that the best alternative solution can be used. Identifying the causes can
help them maintain high standards for their products, which will help them establish a
solid reputation for their brand in the marketplace.
 Enhance: Management can take steps to raise the system's performance. Maintaining
effective teamwork is crucial for the business. Each team member should cooperate
with the others.
  Control: QTC needs to use the right tactics to both prevent and control mistakes and
defects. All manufacturing-related barriers to the production of engineering-related
materials should be removed, according to QTC managers.

2.2 Quality Assurance and its connection to the launch of the company's quality
improvement strategy
Quality Control

In order to raise the quality of the delivered goods and services, quality assurance pays close
attention to both the processes and procedures (Mizuno, S., 2020). Training, auditing,
monitoring, and documenting are all parts of quality assurance.

In essence, the PSCA process consists of four components or stages and operates
throughout the project life cycle. This cycle's primary goal is to raise the project's overall
productivity. About the Quality Tooling Company, the PSCA cycle not only helps the
management of the company improve the proper implementation of the project but also aids
the staff in problem-solving in a well-organized manner. Following is a discussion of the
PSCA cycle in relation to the specific company:

 Plan: This is the initial stage of the cycle, and it entails making precise action plans.
With regard to the QTC, a drop in engineering has been observed as a result of the
existence of intense competition on a global scale. So, it has become imperative for
the relevant company to design adequate strategies to improve the product line in
order to address this issue and compete in the highly competitive market. Also,
businesses must employ people with a wide range of talents and quality-related
knowledge.
 Do: Applying the plan inside the organisation and involving workforce in the
planning process is the next phase in the QTC process after establishing the plans.
 Check: Check is regarded as one of the most important stages, entailing auditing as
well as the crucial deployment of key foundational procedures. The Quality Tooling
Company is a crucial tool for managers because it enables them to audit and evaluate
whether or not the workforce can effectively implement new assignments and
changes. It is also essential to assume major roles in failure scenarios and other
related strategies and plans that are created in the very first stage.
 Act: Act is the stage where every problem is resolved. With regard to The Quality
Tooling Company, following the implementation of crucial strategies and necessary
planning, it becomes more beneficial in achieving the firm's primary objectives. Also,
it motivates staff members to develop their roles in light of contemporary ideas and
related process modifications.

2.3 Quality Control and the introduction of the company's overall quality
improvement strategy
Quality Assurance
 Quality control is the procedure that ensures all the necessary requirements which are
present in a certain product or service to ensure there is no negative impact on the product's quality.
A quality manager's primary responsibility is to carry out quality control in order to increase the
company's productivity(Montgomery, D.C., 2020). The management of the Quality Tooling Company
must maintain control over the situation in order to enhance the calibre of their goods and services.
Good quality control will improve the products' and services' brand perception in the marketplace,
which will further help the business retain customers for long-term and increase profits. Moreover
advantageous, it will give the company a competitive edge and it may become stable in the market.
It will also be useful in eradicating mistakes and flaws from the products and services. Quality can be
regulated using a variety of techniques, such as Kaizen, Six-Sigma, Lean, X-Bar Charts, and Lean
Manufacturing. If properly implemented, the firm will benefit from improved skills, be able to lower
risks, and perform as efficiently as possible.

Techniques for quality assurance

The Quality Tooling Company will be able to improve its capabilities thanks to Six Sigma,
which will lower the firm's risk factors. This technique will help the firm's manager use statistical
approach by lowering errors and enhancing performance.(Martínez León, H.C., 2019)

Kaizen is a technique that enables businesses to increase production, lighten the workload, and
eliminate work or flaws that are unnecessary. The quality managers at The Quality Tooling Company
will be able to reduce costs using this strategy, which will assist turn losses into profits. Effective
quality control method implementation will enable the company to operate as intended and lessen
the likelihood of errors or product faults (Yiğit, A.M., 2022). Good quality control will enable The
Quality Tooling Company to produce the goods without flaws and problems, enabling the company
to build a positive reputation for its brand in the marketplace. The customer base will grow as a
result of its continued assistance in luring customers. Also, the firm's quality managers could
regularly monitor the products' and services' quality using a variety of tools and techniques, which
would assist the company's overall productivity increase and provide it more opportunities to
compete in a market that is fiercely competitive.

2.4 The culture of quality and how it can be maintained within the
organisation
Sustainability of the Quality Culture

It is essential that the organisation establish a culture that has an impact on employees'
habits and behaviour. The business can increase employee performance and productivity by
implementing a quality culture. QTC needs to concentrate on the rules governing the engineering
sector since doing so will provide them the freedom to establish a productive workplace
environment. Firm decisions that must be adhered to by all organisation members must be made.
They might also be fostering a culture that values quality work in the engineering sector (Gruda,
N.S., 2019). The Quality Tool Company aims to educate and equip its staff with the necessary
abilities. In addition, they create some policies that may aid them in maintaining the discipline
needed to possess excellence. If communication is facilitated between the working employees and
the upper management, this may occur. They develop a training programme and give them the tools
and resources they need to hone their skills and attributes. They have been exceeding the
expectations of the individuals in the organisation by ensuring that workers are engaged and not
bored with their work. To increase quality in an effective and efficient manner, regular tracking of
performance and operations is required. They enable them to develop sustainability into the
company's culture.

2.5 The Quality Tooling Company's benefits of quality control

A strong quality control system can be very advantageous for The Quality Tooling Company. The
following are a few advantages of quality control:

 Enhanced product quality: Quality control makes sure that goods meet or beyond client
expectations and needs. Customer loyalty and satisfaction rise as a result.
 Cost savings: By identifying and eliminating errors early in the manufacturing cycle, quality
control can help cut down on the need for pricey rework, scrap, and customer returns.
 Efficiency gains: By standardising practises and procedures, quality control can assist
restructure operations and cut waste, boosting productivity.
 Enhanced safety: Quality control can assist in locating and reducing potential dangers to
workers' and clients' safety during manufacturing.
 Competitive advantage: A company may have a competitive advantage in the market by
creating high-quality items, which can help it draw in and keep customers.
 Regulation compliance: Quality control can assist in ensuring that products adhere to
regulatory norms and requirements, lowering the danger of penalties, legal action, and
reputational harm to the business.
 Continuous improvement: Quality control can assist uncover areas for process and product
improvement, fostering continuing innovation and progress.

Overall, the Quality Tooling Company may gain a competitive edge, improve product quality, and
increase efficiency by putting in place a strong quality control system.

CONCLUSION
It is clear from the research that the company's productivity and performance are
significantly influenced by quality. All companies should employ quality management to build their
businesses in a sustainable way. The company's decision-making processes determine the quality
management decisions, which in turn affect the company's success. Plans for quality management at
the organisational level are introduced through the use of total quality management and Six Sigma.
With the use of Six Sigma, organisations can establish high quality standards and make sure that high
quality is monitored, applied, and controlled throughout the board. Businesses can also utilise kaizen
and the PCSA cycle to make sure that quality management is prioritised by staff and that every
employee is helped to meet high standards of quality. Creating a culture of quality inside a business
is crucial because it guarantees that decisions are made with quality standards and outcomes in
mind for all stakeholders.
SUGGESTIONS
• The first piece of advice is for the business to develop its leaders so they can better lead their
workforce. The company's executives and managers should focus on developing and raising the
calibre of top-level staff (Hartmann and et. Al., 2020). They have the chance to install quality in the
top management through this. The top management will serve as an example in the future to
operate with greater accuracy and efficiency.

• Recognizing the demands and desires of the clientele is another suggestion. Among them is
learning about the shifting patterns in consumer behaviour. To comprehend the situation and the
expectations of the people, the Quality Tool Company should provide a platform for communication
between its staff and its consumers. They will be able to develop their brand and improve business
performance once they are able to comprehend the wants of the consumers. High-quality content
and goods from QTC can effectively draw in a sizable audience.

• It is advised that the company strengthen its ties with and increase the satisfaction of its suppliers.
From the ground up, suppliers are crucial to improving the quality of operations in every firm. The
QTC must guarantee that quality prevails everywhere. To benefit both parties, the business must
ensure that it is establishing relationships with its suppliers that are mutually beneficial. The
business must watch out for maintaining positive relationships with those who serve as its suppliers.

• In addition, the company might use some software to speed up its operations and make it easier
for its staff to work. The use of software should be QTC's primary concern rather than producing
more paperwork. They will be able to obtain accurate and pertinent information in accordance with
their acquisitions. The firm might exploit the advancement in technology to create a more reliable
and effective workforce.

• Using numerous tactics for the work improvement is part of the recommendation for the
organisation. Due to the complexity and competition of the engineering sector, Quality Tool
Company must develop strategies and take steps to set itself apart from competing companies. The
chance exists for the QTC to continue providing products of the highest calibre. By employing the
appropriate techniques, individuals can also strengthen the areas where they were deficient.

• It is advised that each organisation create a culture of quality by making quality a central part of its
shared values, mission, and vision. This will ensure that the workforce comprises of people who
value quality in decision-making and business practise and assist the company maintain its
commitment to quality. (Lwakatare, 2019)

• QTC needs to develop leadership that prioritises quality outcomes and has practical experience
putting multiple quality management strategies into practise. With the aid of on-the-job trainings,
this is possible. It is a legitimate advice since it will assist QTC in cultivating leadership that bases
decisions on an examination of the external environment and gives priority to quality outcomes
above rapid company expansion. In the competitive business environment of the twenty-first
century, this kind of leadership will aid QTC in delivering high-quality results to shareholders,
suppliers, and customers.
REFERENCES
Books and Journal

Jasti, N.V.K.. and et. al., 2022. A literature review on total quality management (models,
frameworks, and tools and techniques) in higher education. The TQM Journal, 34(5),
pp.1298-1319.
Pambreni, Y. and et. al., 2019. The influence of total quality management toward
organization performance. Management Science Letters, 9(9), pp.1397-1406.
Saragih, J. and et. al., 2020. The impact of total quality management, supply chain
management practices and operations capability on firm performance. Polish Journal of
Management Studies, 21(2), pp.384-397.
Montgomery, D.C., 2020. Introduction to statistical quality control. John Wiley & Sons.
Oakland, J.S., Oakland, R.J. and Turner, M.A., 2020. Total quality management and
operational excellence: text with cases. Routledge.
Mizuno, S., 2020. Management for quality improvement: the 7 new QC tools. CRC Press.
Montgomery, D.C., 2020. Introduction to statistical quality control. John Wiley & Sons.
Martínez León, H.C., 2019. Bridging theory and practice with Lean Six Sigma capstone
design projects. Quality assurance in education, 27(1), pp.41-55.
Yiğit, A.M., 2022. Kaizen Approach to Reducing Production Costs and a Case
Study. İşletmeAraştırmalarıDergisi, 14(2), pp.1267-1277.
Gruda, N.S., 2019. Increasing sustainability of growing media constituents and stand-alone
substrates in soilless culture systems. Agronomy, 9(6), p.298.
Hartmann, S., Weiss, M., Newman, A. and Hoegl, M., 2020. Resilience in the workplace: A
multilevel review and synthesis. Applied psychology, 69(3), pp.913-959.
Lwakatare, L.E., Kilamo, T., Karvonen, T., Sauvola, T., Heikkilä, V., Itkonen, J., Kuvaja, P.,
Mikkonen, T., Oivo, M. and Lassenius, C., 2019. DevOps in practice: A multiple case study
of five companies. Information and Software Technology, 114, pp.217-230.