SIP CASE Guidance 2019
SIP CASE Guidance 2019
SIP CASE Guidance 2019
Case Guidance
* Case readings:
• “Nestle’s Coffee Business Is Competing With Itself”, Bloomberg, June 28, 2016
• “Nespresso has shot at larger coffee sale”, Financial Times, February 19, 2014
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© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: Nespresso * Guidance (1)
There are several possible approaches to answering these questions. We begin by reviewing some of the
basic notions of strategy covered in the lecture so far and relate these to Nespresso. The following builds
on the “distinctiveness” value creation/delivery breakdown.
On this basis, elements of Nespresso’s strategy, its competitive advantage achieved through value
differentiation, can be brought down primarily to ‘winning (creating a position of competitive advantage)
on the basis of being different’. Nespresso’s competitive differentiation can be broadly mapped on the
basis of the three distinctiveness dimensions that relate to superior value delivered to respective
stakeholders (beneficiaries):
1. Product distinctiveness
• “uniqueness” (at least initially when launched and for about 25 years thanks to extensive (1,700!)
patenting) of product; premium nature of the value offering
• Quality of beverage (taste/flavour, texture (‘crema’), temperature, consistency, etc. )
• Quality of machine: aesthetics (design), durability and functionality)
2. Relational distinctiveness
• Channel partnering (managing of its supply chain – related to both coffee and materials / machines)
• Ease of doing business with
• Brand building
3. Operational distinctiveness
• (no doubt present; yet not in the foreground, given high level of ‘ premiumness’ of product); yet even in
this case operational excellence is important for NESPRESSO’s primary value disciplines, which are
product and relational distinctiveness.
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© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: Nespresso * Guidance (2)
Product Indicators
• Distinct (monetizable) product features
distinctiveness •
•
Unique and superior functionality
High-value-added features (difficult to copy)
• High level IP protection
• Premiumness of brand
synergies
synergies
Relational
distinctiveness Operational
Indicators distinctiveness
• Distinct stakeholder (primarily its ‘pampered’ Indicators
customer base) relations •
• Distinct channel partner / supplier (machine
synergies Operational excellence
• Lean operations
producers) relations • Cost efficiency / reliable, safe, stable operations
• Technological, societal, political foresight
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© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: Nespresso * Guidance (2)
NESPRESSO’s focus up to now; will it
suffice moving forward?
DISTINCTIVENESS
FOCUS
Product
Relational
Operational
Premium price
Profit
(produc Premium Premium
t leader) Profit
(industry
leader)
Average price
Average
Profit
Averageprofit
cost (cost
leader)
Premium Premium
Lowest cost
Industry leader
Average player
Product leader
Cost leader
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© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: Nespresso* (1)
* Case readings:
• “Nestles coffee business is competing with itself”, Bloomberg, June 28, 2016
© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 6
Case: NESPRESSO* (1) Guidance
IMPORTANT: Always begin with consideration of “what’s competitively at stake”? In this case, it’s
about NESPRESSO’s competitive differentiation focus and how it is evolving.
Indicators
• Distinct product features - uniqueness and superiority
NESPRESSO’s evolving Product distinctiveness of coffee & machine
• High-value-added features (difficult to copy)
‘premiumness’ footprint • Premiumness of brand
Original (1980s)
synergies
synergies
current
Relational
distinctiveness Operational
Indicators distinctiveness
• Customer relations Indicators
• Purchasing experience •
• Service quality
synergies Ethical sourcing
• Fair trade practices and supply management
• Boutiques – Nespresso Club • Production
• Ecological footprint
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© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: NESPRESSO* (1) Guidance
1. Value components: which are relevant; how important is each one (i.e. weighting) ?
2. Competitive relevance of each of the ‘j’ value component in terms of uniqueness and
superiority; then value premium representing the sum of all individual elements:
© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 9
Case: NESPRESSO (1) Guidance
View 1: How well does NESPRESSO perform on VALUE delivery vis-à-vis market demand?
Parity with
0 competitor
Trending / emerging offering
Legacy
Over-delivery? Under-delivery?
• Trend analysis?
(- ) • Competitors’ offering?
Quality of coffee
Customer service
Eco-friendliness
Price
Brand
Ethical sourcing
Exclusivity
© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 10
Case: NESPRESSO (1) Guidance
View 2: How well does NESPRESSO perform in a one-on-one competitor comparison?
1. Brand premium 3 4 12 2 6 +6
2. Quality of coffee 3 3 9 4 12 -3
3. Exclusivity 3 3 9 3 9 +/-0
4. Eco-friendliness 5 2 10 3 15 -5
5. Price 3 3 9 3 9 +/-0
6. Ethical sourcing 5 4 20 5 25 -5
(Bottom-line) Value Premium Achieved -27
CONCLUSION: Based on this analysis, NESPRESSO’s current value premium appears to be seriously challenged by small but
premium coffee roaster Toast; this is a snapshot view; a trend perspective (with particular focus on the KSFs and their evolution)
would yield even greater insight.
© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 11
Case: Nespresso (revisited)*
* Case reading:
• “Nestlé’s Coffee Business Is Competing With Itself”, Bloomberg, June 28, 2016
© Professor G. Tovstiga (2019) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 12
Case: NESPRESSO (revisited) Guidance
1. Getting started: We always begin with critical reflection on “what’s strategically at
stake” (in other words, why are we spending any time on this; is there a strategic
challenge – if so, what is it?). In this case we focus on NESPRESSO, particularly the
strategic challenge it faces if it chooses to go to NA in a significant way! Key strategic
question: Will it be able to establish itself (competitively) in NA in a way which will
allow it to achieve the impressive strategic performance (= generation of a high value
premium!) it achieved in Europe and elsewhere previously?
2. Mapping of NESPRESSO’s competitive position using a high-level, ‘big-picture’
strategic analysis framework: For this we have a choice of three frameworks, but the
preferred one (in view of the second part to this question!) is the Unique Competing
Space (UCS) framework – we’ll see why this is so when we proceed to the second part
of the question!
3. Identifying (i.e framing) strategic issues (related to NESPRESSO’s strategic challenge!)
with the help of the high-level, ‘big-picture’ strategic analysis we set up in first part of
this question: Solution approach: we prefer to use the UCS because it lends itself
especially well to the framing of strategic issues on the basis of the premise that
“strategic issues, if and when they arise, do so at the boundaries of the relevant UCS in
question!”.
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© Professor G. Tovstiga (2015) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: NESPRESSO (revisited) Guidance
NESPRESSO’s ‘big-picture’; which insights are relevant to NA market?
Single-serve
coffee
market
(50+ systems on
Customers’ market in 2014):
needs • “a hermetically sealed aluminium
capsule with unique water dynamics
Chic, high-end pod market for producing a perfect espresso kissed
premium coffee & experience with foam”
(boutiques, up-scale customers) • Perfectly portioned highest
Competitors’ quality Grand Cru coffees
offerings • Smart, stylish coffee machines
2 • Exclusive, personalized customer
1 services – the NESPRESSO Club
Macro-economic context
Econ: US$ 8.5bn global coffee market (2016)
3 Econ: premium single-serve segment: 28% growth
1,700 patents on ‘lock-in’ Econ: recessionary / austerity pressures
Soc: Lifestyle / upscale / chic: premium quality
machine/capsule system
home-brew for affluent
$millions invested in R&D;
Env: biodegradability / eco-awareness
brand; boutiques; high-profile
marketing; BUT - expiring Pol/Econ/Soc: first sales in China
patents; slowed growth Tech: advanced automation and flow
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance
Case: NESPRESSO (revisited) Guidance
NESPRESSO’s strategic issues: Focus on NESPRESSO’s North America ambitions
Strategic Issue
NESPRESSO’s potential NA Cluster 1
competitors and their offerings
• Numerous established competitors
• Increasingly competitively attractive
offerings by competitors
• Increasingly more difficult to achieve Strategic Issue
competitor ‘push-back’ (i.e. through Cluster 2
legal means) 2
1
Unique NESPRESSO’s potential NA
competing customers, stakeholders and
space
market space
Relevance of NESPRESSO’s basis 3
• Nespresso NA: newcomer position
of competitiveness & ability to
• Increasingly attractive alternatives to
deliver value to NA NESPRESSO’s offering
• NESPRESSO’s strategic orientation • NA coffee consumption habits
• R&D pipeline; relevance to NA mkt Strategic Issue • Shifting market space; impact of
• Innovation capability – reflecting Cluster 3 economic recession
ability to generate and move • Brand impact in NA market
innovative and strategically relevant
• Changing consumer demands (e.g.
product concepts into its UCS
eco-sensitivity)
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 15
Case: LEGO®*
Comparative competitor analysis: LEGO® and competitors
Set up a comparative competitor analysis on the basis of a key success
factors analysis for LEGO® and its main competitor(s):
1. Identify 4 or 5 really key, order-winning KSFs relevant to LEGO®’s global
business
2. Prioritise and weight these keys success factors accordingly
3. On the basis of the key success factors and their weightings, assess
LEGO®’s comparative delivery performance on these KSFs vis-à-vis
relevant competitor(s).
Case readings:
• “Lego builds on momentum to increase profits and revenues” , Financial Times, March 1, 2016
• “Lego’s ‘awesomeness’ was always bound…”, Financial Times, September 5, 2017
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 16
Case: LEGO® Guidance
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 17
Case: LEGO® Guidance
Focus: Toymaking – entertainment - digitalization
1. Brand 5 5 16 4 20 4 12
2. Global mindshare 4 4 15 3 10 3 25
3. Demographic reach 4 5 15 3 15 4 6
4. Adaptation to digital 4 4 12 4 16 4 12
5. Toys-to-life portfolio 4 4 8 3 12 4 20
CONCLUSION: Based on this (purely illustrative!) analysis, LEGO appears to be in leading position vis -à-vis
its competitors; indeed, this is born out by recent financial results. However, this is a quickly evolving
market and LEGO®’s continued leadership position will depend on its continued ability to push the
evolving “digital borders” with its digital strategy.
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 18
Case: LEGO® Guidance
Delivery on key success factors
Key Success Laggard Competitive Leading Breakthrough
Factor “behind the pack” “in the pack” “ahead of the pack” “setting entirely new
competitive agenda”
Brand C F
Global mindshare C F
C Current level
Demographic reach C F
F Future target level
Adaptation to (within specific time horizon)
digital C F
Toys-to-life
portfolio C F
COMMENTARY: Lego has established itself as industry leader – by pulling clearly ahead of its competitors Mattel and
Hasbro; so, one might ask: “what’s left for it to achieve?” This, of course, would be a precarious and risky attitude to take
– given the rapidly changing and evolving markets it is competing in. So, This becomes more a matter of scoping where
it might strive to achieve greatest possible impact to defend its competitive position ahead of the competition; this might
arguably be in the areas relating to digitization.
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 19
Case: IBM*
*“Semiconductor sale a vital part of IBM’s strategic realignment”, Financial Times, February 7th 2014
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 20
Case: IBM Guidance
Need to begin with critical reflection on:
1. “What’s competitively at stake” for IBM; what are the specific issues;
what are IBM’s greater (cross-business) issues?
2. Competitive repositioning as services firm in rapidly changing and
evolving markets (increasingly global competition)
3. IBM’s very successful years under Palmisano; increasing pressure on
Rometty to sustain that momentum – increasing pressure to strategically
realign business portfolio
4. Importance of IBM’s Semiconductor business against this backdrop; IBM
no longer ‘powerhouse’ in chip manufacturing, but still leader in chip
research design and IP
5. How important is it for IBM to maintain manufacturing capability in this
business – as opposed to research and IP capability?
6. IBM formidable chip design capability; its ‘Power’ architecture – reputed
to be superior to Intel’s x86 (yet Intel making competitive inroads) and
relevance for IBM’s reputation (cf. IBM ‘Watson’)
‘Power’
‘Fab’ mfg ‘Fab’ mfg
plant
? knowhow
architecture
capability
Relative Strength
Chip
research Chip IP
1 Strategic weaknesses
1 Strategic Relevance 10
AB InBev’s recent takeover bid for SABMiller, if successful, would create the world’s
dominant brewing company. It would also rank as the third-biggest takeover in
history.
1. Is there a defendable rationale to the proposed strategy – if so:
• what are the key elements of that rationale, and how rigorous is this
rationale?
• If not, what’s missing?
Show how you would set up suitable high-level and supporting – level analyses
to probe and (ultimately) answer this question?
1. “AB InBev still ‘dreams big’ with move on closest rival”, Financial Times, September 17, 2015
2. “The beerhemoth”, The Economist, October 17, 2015
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 23
Case: AB InBev (1) Guidance
Basic approach…
1. We always begin with a critical reflection on: “What’s competitively at stake” for AB
InBev? A broadly drafted statement of this might go something like this:
1. What are the relevant critical issues; strategic questions; insights prompted?
• Application of systematic strategic thinking approach.
NB: This analysis is focused on AB InBev; it’s purpose is to scope and probe AB InBev’s
current strategic context and the rationale for AB InBev’s need to undertake any strategic
action – regardless of shape or form that strategic action might take on.
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 24
Case: AB InBev (1) Guidance
Narrowing the focus of the analysis; utilization of UCS boundaries for issues
framing; identification of insights required; and, on this basis, consideration of
suitable sources of insights
INSIGHTS
AB InBev’s global markets; multi- •Insig hts prompted?
Industry/market context regional: Focus on beer •Sources of insig ht?
•Analysis of insig ht?
Competitors’ Markets’ / Stakeholders’ needs
offerings •Evolving global beer markets INSIGHTS
•Changing tastes, preferences •Insig hts prompted?
•Investor considerations •Sources of insig ht?
SAB Miller INSIGHTS •Regulatory considerations •Analysis of insig ht?
Heineken •Insig hts prompted?
•Sources of insig ht?
Carlsberg •Analysis of insig ht?
Craft brewers
Key strategic questions: How can
AB InBev continue on its global
2
1 Unique growth trajectory; implications of
competing sales growth, global diversification,
space and corporate ambitions for
expansion of its UCS overall?
3
AB InBev’s basis of Current Macro- Relevant macro-economic
INSIGHTS
drivers (societal, economic,
competitiveness competitive economic demographic; regulatory;
•Insig hts prompted?
INSIGHTS •Sources of insig ht?
reality •Insig hts prompted? variable dynamics across •Analysis of insig ht?
NB: AB InBev’s increase in OM •Sources of insig ht?
context different regions
from 10% to 32% via previous •Analysis of insig ht?
acquisition strategy!
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 25
Case: Zipline*
1. Map Zipline’s business model using the Osterwalder & Pigneur business
model canvas.
2. Identify critical elements of the business and explain why these are
critical to Zipline’s business success.
*Case article: “Drones to deliver medicines to 12m people in Ghana”, Financial Times, April 24, 2019
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 26
Case: Zipline Guidance
A “mission-driven, for-profit tech company”
1. “AB InBev still ‘dreams big’ with move on closest rival”, Financial Times, September 17, 2015
2. “The beerhemoth”, The Economist, October 17, 2015
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 29
Case: AB InBev (2)* Guidance
AB InBev’s rationale for “Megabrew”: “sales growth, global diversification, corporate ambition” in
response to a rapidly changing industry.
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 30
Case: AB InBev (2)* Guidance
Reconstructed
Firm’s 3 competitive landscape
relevant to specific
competitive basis strategic challenge
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 31
Case: AB InBev (2) Guidance
© Professor G. Tovstiga (2016) / STRATEGY IN PRACTICE (SIP) - GSOM /St. Petersburg University / Case Guidance 32