Internship Report Abyssinia Bank Bedele Branch1
Internship Report Abyssinia Bank Bedele Branch1
Internship Report Abyssinia Bank Bedele Branch1
This practical attachment's main goal is to evaluate the performance of the Abyssinia bank
Bedele branch. The degree to which the Abyssinia bank Bedele branch is carrying out its
vision and mission, as well as the organization's effectiveness in relation to its goals. The
purpose of this practical attachment was to broaden students' knowledge and provide them the
opportunity to contrast what they had learned in class thus far with their practical experiences.
To generate students that are highly competent, independent, engaged, change agents, and
effective problem solvers. The investigation of Abyssinia Bank of Ethiopia's equal participation
with other banks in achieving its vision, purpose, and target is another goal.
Acknowledgment
First and foremost, I want to express my sincere gratitude to the Almighty God for continuing to
support me, keep me alive to this day, and allow me to finish my internship. My sincere
gratitude is to Mr. (General Manager), Ms Jiregna Saketa of Abyssinia bank Bedele branch,
Metu University Bedele campus department of Accounting and Finance, ,For inspiring and
guiding me throughout my internship.
Contents
ABSTRACT.......................................................................................................................... i
Acknowledgment..............................................................................................................ii
PART ONE: - ORGANIZATIONAL REPORT........................................................................................1
1.1 Background of the Abyssinia Bank................................................................................1
1.2. Cardinal issues missions, objectives, and value of the Abyssinia Bank.......................1
1.2.1Mission......................................................................................................................1
1.2.2.objective...................................................................................................................1
1.2.3.value.........................................................................................................................1
BOA started it's operation with an authorized and paid up capital of birr 50 million and 17.8million
respectively and with only 131 share holders and 37 staff.
In two decades since it's establishment Bank of Abyssinia has registered a significant growth in paid up
capital and total assets. It also attracted many professional staff members. Valuable share holders and
large costumers from all walks of life. This performance indicate public confidence in the bank and
reliability and satisfication in it's service.
Currently employing the state of art bankiin technology the bank provides excellence domestic
international and special Banking service to it's strives to serve all economic and service sector via it's
every increasing branch networks through aut the cauntry.
1.2.2.Objective
Maximizing profitability through increased efficiency.
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1.2.3.Value
Integrity
Decentralization
-They are committed to delegate operations and decision-making responsibilities
Corporate citizenship
-They value the importance of their role in national development endeavors
-They abide by the laws of Ethiopia and other countries in which they do business
-They care about the welfare of the society and the environment
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In order for the organization in question to reach its full potential, Abyssinia bank maintains a
clear and consistent balance between the organization and the people employed within the
organization, as it is through the successful interaction between these two aspects of a business
that the necessary and effective structure can be achieved and maintained. The structure of
Abyssinia bank may be very similar to a regular organization, depending on the size of the bank.
Abyssinia Bank is governed by the Board of Directors consisting of a Chairperson, a Vice
Chairperson and seven Directors. The overall management is entrusted to the management team
which comprises the Chief Executive Officer.
To achieve mission, vision and objective Abyssinia’s officials plan to raise the paid-up
capital to 20 billion Birr in the next five years through the sale of shares to the public and
current stakeholders.
The bank’s paid-up capital reached 3.4 billion Birr at the end of the 2029/30 financial year.
In the same year, the bank secured 572 million Birr in annual profit, up by 196% from the
preceding twelve months. This has led the earnings per share (EPS) to jump from 4.2% to
16.6%.
The total asset of Abyssinia grew by 9% to 43.1 billion Birr while its deposit mobilization
increased by 8% to reach 33.9 billion Birr last year.
Services that are safe and trustworthy and are adapted to the needs of the clients;
It prioritizes the public interest;
Decentralized working environment;
Innovative Culture: it enables Abyssinia to create distinctive goods and services that
satisfy the needs of their clients;
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Economies of scale are the cost benefits that Abyssinia bank achieves as a result of size;
the bigger the volume, the greater the benefits;
Technology: Due to its superiority, Abyssinia bank is better able to satisfy
They are giving good banking service for their society.
They are giving door to door Cash collection and payment.
They have good team sprit.
The branch has committed devoted ,desiplined , skilled employee who respect
invaromental culture ,norms and language of the society .
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1.5.3 Opportunities:-
The level of income is steadily rising.
Population growth
New products and Services
Growing economy
New Technology
They can achieve their costumes base target by using governmental employees, wereda
office employees town administration employees, and resources.
Having large unbanked society in rural and urban areas of the area compering with the total
population. etc,,
Existence of high cooperation and strong team sprit of the staff.
Starting from the near time their banks have a good image in front of the public.
The bank brand great costumes value, having large number of branchs being influencail
financial institution, and having committed staff is greater opportunity.
They can use religious budgets like church, mosques etc..
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1.5.4 Threats:-
Increase in labor costs
Lack of potential of the area especially on fcy.
Growing competition
External business risks
Existence of money competent other banks and financial institution in the area.
Lack of society understanding about the modern serving practice.
The society attitude and perception to wards bank service and serving habit.
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PART TWO: - ACTIVITY REPORT
Customer service officer department is one of the sectors of Abyssinia bank Bedele branch .It
performs its duties and responsibility by setting specific and feasible goals and objectives which
support to speed up customer satisfaction and profit maximization of the bank. More than
employees make up this department, each of whom works 8 hours per day and is responsible
for something on their own.
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I make sure the customer's name, date, and signature are correctly filled out.
I provided several services for the department and the clients.
I complete a task on time and honestly by according to the guidelines and rules.
I put in a lot of time studying, learning, and preparing for my careers; however, the true
challenge comes once all my knowledge is put to the test in a real-world situation. When
undertake my very first working experience while participating in the Attachment, and
are often expected to participate at the same level as an organization’s full-time
employees, this can lead to stress or feelings of being overwhelmed, which may deter
some individuals from realizing my true potential in my career.
Getting confused because I didn’t get enough guidelines or directions.
Fear to ask questions, I am not even sure which of my colleagues will help me or will
they feel disturbed. I feel hesitant in interrupting them.
The hierarchy in the organization was difficult to understand during the first few days.
Since I need to be clear about whom I am reporting and who is reporting to whom.
Suggested solutions
The way to combat those overwhelming feelings is to keep an open line of communication
between me, employer, and my internship program advisor. Additionally, if I am unsure of how
to complete a certain task, it won’t hurt to ask the employees or a colleague for help.
Generally, freely ask questions where I get confused, try to blend in with the office people, and
socializing with colleagues will help me to adjust to the office and the work too.
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This attachment has great importance behind it. It is primarily planned to check how the
theoretically learned courses and gained knowledge and skills are applied in real world
environment. It is also aimed of evaluating how relevant and applicable theoretically courses
learned are in real world it also looks into challenge and opportunities’ prevailing in the real
world and; to suggest some possible solution in the real world.
The practical component of my study has been very beneficial to me. The following are some
examples of how practical connection is relevant: -
The organization and my activity have much relevance to my study. In my stay of Customer
Service department, I have learned that how one person cans harmonious work with the other
Employee in each department. I know how to apply the lecture class in real world or a
practical work. It also encourages me how to identify any problem and give the solution.
The University should ensure that Practice attachment is done in a professional and
systematic manner in which hosting institutions are genuine collaborating partners.
There should be better collaboration and communication between hosting institutions
and the Camps.
Socializing with colleagues will help me to adjust to the office and the work too.
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PART FOUR: - CONCLUSION AND RECOMMENDATION
4.1 Recommendation
The following recommendations are made for the involved organs based on the results of the
practical attachment:-
1. The length of the practical attachment period should be increased by the university.
2. Excellent customer service helps Abyssinia Bank compete with private banks. The bank has
to provide its customers more modern banking services, especially e-banking services,ATM
machine service etc.. 3. Research and development should
receive the proper emphasis from Abyssinia Bank . 4. Abyssinia
Bank should move to mobilize and gather resources from the nation's expanding economy.
5. The university needs to strengthen ties with the organizations where the attachment was
undertaken.
6. Since employee satisfaction is one of the bank's core objectives, Abyssinia Bank should,
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like other private banks, provide its employees higher salaries. However, higher salaries may
also discourage skilled and experienced workers from leaving for private banks.
4.2 Conclusion
The attachment confirms that fostering strong relationships between universities and
employers provides significant benefits for students, universities, and society at large. Many
Ethiopian higher education institutions do not give their students opportunities for practical
attachment. Instead, they put more emphasis on teaching the theoretical side of things, which
makes it difficult for students to find work once their academic careers are over.
On the other hand, a lot of difficulties and issues were seen at the businesses where the
practical attachment took place, and being aware of these issues can help students improve
their problem-solving abilities. Conducting practical attachments is crucial for society as a
whole, for students, universities, companies, and for employers.
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