4th Assign by Shefali
4th Assign by Shefali
4th Assign by Shefali
BCA -38
4th Sem
Q1.Write short notes on level and elements of conflict
management?
1. Intrapersonal
2. Interpersonal
3. Intragroup
4. Intergroup
1. Intrapersonal
This level refers to an internal dispute and involves only one individual.
This conflict arises out of your own thoughts, emotions, ideas, values
and predispositions. It can occur when you are struggling between what
you “want to do” and what you “should do.”
Example: Reyna is hiring a new member for her sales team. She
interviews several candidates and feels strongly that three would make
excellent sales representatives, but she can’t decide which one to hire.
She delays hiring for a month as she considers the hiring decision.
2. Interpersonal
Example: Tanya has been a digital marketer in her company for four
years and always anticipated that she would take the place of the
director of marketing when he retired. However, when it was time to fill
the role, the company hired another employee who had only been with
the company for one year. Tanya was upset with both her former
supervisor and her new supervisor, although she never communicated
her feelings with either of them.
3. Intragroup
4. Intergroup
Elements of Conflicts
Empathy is key
Some practical skills are necessary for defusing and resolving conflicts.
However, attempts at conflict resolution are unlikely to have lasting
success if handled in a purely practical manner.
Not only will displaying an impersonal attitude or solely focusing on
practical outcomes make you seem indifferent, conflicts tend to have a
more significant cause than a basic inability or refusal to do something.
Conflict, while often avoided, is not necessarily bad. In fact, conflict can
be good for organizations because it encourages open-mindedness and
helps avoid the tendency toward group think that many organizations
fall prey to. The key is learning how to manage conflict effectively so that
it can serve as a catalyst, rather than a hindrance, to organizational
improvement.
2. Better Problem-Solving
The best ideas and solutions flow from healthy discussions involving a
diversity of perspectives.but this goal can be difficult to attain. It is
challenging when our work colleagues disagree with our opinions or
suggestions. Different viewpoints can sometimes result in friction or
even outright conflict. Sometimes one or two voices tend to dominate
discussions in the workplace leaving others without real opportunities to
express their views at all. These dynamics can lead to disengagement,
poor buy-in and less than optimal solutions.
If staff members can learn to engage with these kinds of conflicts in
constructive ways, then disagreements are not only normalized but can
be seen to be an important piece of joint problem-solving. If everyone
feels comfortable expressing their views, more ideas are generated and
differences of opinion become opportunities to hone and improve ideas
into workable solutions. These are critical life skills which can be applied
in the workplace and beyond. In addition, conflict engagement is an
important leadership skill and employees who seek training and
experience in this area may have better chances for advancement within
the organization.
4. Improved Productivity
There will likely be an investment of time and energy at the outset to
prepare individuals and teams to recognize and engage well with various
kinds of workplace conflict. However, conflict that is handled well will
free up people to focus on their jobs rather than tensions in the office
which will lead to higher productivity, efficiency and effectiveness.
The most successful teams involve a diversity of backgrounds and
approaches. By virtue of their training and experience, many lawyers
are “black hat thinkers” who tend to focus on risk and possible negative
outcomes. When we are trying to change things or encourage
innovation and creativity this approach can be annoying. Some team
members may dislike having their ideas challenged in this way, which
can cause discord. However, a well-functioning team with training in
effective conflict engagement can benefit from rigorous black hat and
other types of thinking in order to hone and improve its ideas.