HE 212: Housekeeping

Module 1

Week 3:September 6-10, 2021| 1st Semester, S.Y. 2021-2022

Introduction
The course consists of skills that a student must achieve in the following areas
of competencies. The underlying principles in occupational health and safety
procedures, workplace hygiene procedures, effective customer’s service. It also
consists values on real-world aspects such as the provision of housekeeping
services to guests, valet/butler service, clean and prepare rooms for incoming
guests, clean public areas , facilities and equipment, laundry linen and guests
clothes, and handle intoxicated guests.

Intended Learning Outcomes

 Define and identify the types of housekeeping.
 Explain the organizational chart of housekeeping.
 Distinguish the duties and responsibilities of a housekeeping
personnel.

Lesson 1: Organizing the Housekeeping Job

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TRY THIS!
COURSE

Write down your duties and responsibilities in your

homes and tell us on what duty/responsibility was
the easiest/hardest.
Justify your answer.
 Topic 4: Duties and Responsibilities of a
Housekeeping Personnel
1. Executive Housekeeper/Director of Housekeeping
The executive housekeeper reports to the General Manager or the
Resident Manager or the rooms’ division manager. He/she is
responsible for the overall cleanliness and aesthetic upkeep of the hotel.

His/her duties are:

 Organize, supervise and

coordinate the work of
housekeeping staff on day- to day
basis.
 Ensure excellence in
housekeeping sanitation, safety,
comfort and aesthetics for hotel
guests.
 Prepare duty rosters and
supervise the discipline and conduct
of her staff.
 Ensure proper
communication within the
department by conducting regular
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meeting with the staff.

COURSE

 Recruit new employees and

train them for the housekeeping jobs.
 Counsel and motivate employees on various duties.
 Establish and maintain standard operating procedures for cleaning and
develop new procedures to increase efficiency of labor and product use.
 Search and test new techniques and products in the market.
 Maintain regular inventory and checking of furniture, linen, uniform,
equipment in the hotel.
 Evaluate employee performance for promotions and transfers.
 Approval of supply requisitions for the housekeeping and to maintain
minimum stock and cost control procedures for all materials.
 Check the reports, files, registers maintained in the department.
 Provide budget to the management and control of budgets
 2. Deputy Housekeeper

The deputy housekeeper reports to the executive housekeeper. His/her duties

are:-

 Check and ensure that all guestrooms, public areas, back of the house
areas are clean and well maintained.
 Inspect the work done by contractors- pest control, laundry, window
cleaning, etc.
 Prepare staff schedules and duty rotas.
 Check periodical stocktaking and maintaining of stock records for linen,
uniform, equipment.
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 Provide necessary information to assist executive housekeeper in staff

COURSE

evaluation, disciplining, termination and promotion.

 Develop and implement training programs within the department in
consultation with the executive housekeeper.
 Assist executive housekeeper in forecasting and budgeting for operating
and capital expenditure.
 Take charge of housekeeping department in absence of executive
housekeeper.
 3. Assistant Housekeeper/Housekeeping Manager

The assistant housekeeper reports to the executive housekeeper. In large hotels,

where a deputy housekeeper exists, assistant housekeeper reports to deputy
housekeeper. In large hotels the responsibilities of floors, public area are divided
among assistant housekeepers. In the absence of deputy housekeeper, all the
above mentioned duties and responsibilities are taken over by the assistant
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housekeeper. His/her duties are:-

COURSE

 Be responsible for efficient and orderly management of cleaning,

servicing and repairing of guest rooms.
 Be responsible for hotel linen and check its movement and
distribution to room attendants.
 Keep an inventory of all housekeeping supplies and check it
regularly.
 Provide front office list of ready rooms for allotment to guests.
 Organize flower arrangements
 Arrange training of staff within the department
 Update records/ files/ registers etc.
 Compile the maids’ roster.
 Check the VIP (Very Important Person) and OOO (Out Of Order)
rooms
 3. Floor supervisor/Floor Housekeeper

The floor supervisor reports to the assistant housekeeper. They are responsible for
the final condition of the guestrooms on the floors allocated to them. His/her
duties are:-

 Issue floor keys to room attendants

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 Supervise cleaning on the allotted floors and areas- including guestrooms,

corridors, staircases, floor pantries of the allotted floors
COURSE

 Inspection of cleaning in rooms and coordination of the work in floors

 Supervise handling of soiled linen to laundry and requisitioning of fresh
ones from housekeeping
 Report maintenance work on the floor
 Supervise spring cleaning.
 Coordinate with room service for tray clearance.
 Maintain par stock for the respective floors.
 Facilitate provision of extra services to guests such as baby sitters, hot
water bottles, and other guest requests.
 Report any safety or security hazard to the security department.
 Check on scanty baggage
 Prepare housekeeping status reports.
 Inform the front office about ready rooms
 Ensure services offered to VIPs are of highest stand
 5. Public Area Supervisor

The public area supervisor reports to the assistant housekeeper. He/ she is
responsible for cleaning and inspection of the front of the house areas such as
entrance, lobby, and guest corridors and so on. His/her duties are:-

 Ensure that all public areas and other functional areas are kept clean at all
times.
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 Ensure all maintenance jobs are attended in coordination with the

COURSE

maintenance department.
 Ensure all flower arrangements are placed in appropriate places in public
areas.
 Ensure banquet halls and conference halls are kept ready for functions and
conferences.

6. Night Supervisor
 The night supervisor reports to the assistant housekeeper. He supervises all night
staff engaged in the cleaning of public areas and guestrooms in hotel. His/her
duties are:-

 Ensure all public areas are thoroughly cleaned at night when the traffic is
low.
 Plan order of work and direct staff accordingly.
 Ensure submission of room attendants’ reports and room status reports.
 Provide guest supplies and attend guest requests in the night like
providing water bottles, extra beds, towels etc.
 Report safety and security hazards.

7. Linen Room Supervisor/ Linen Keeper

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COURSE

The linen room supervisor reports to assistant housekeeper. His/her duties are:-

 Responsible for entire hotels linen.

 Send dirty linen from laundry after checking.
 Check laundered linen before giving it for ironing.
 Provide linen to the various departments
 Maintain register of linen movements and check linen regularly
 Supervise ironing and laundering of linen of the hotel
 Supervise work of linen room attendants and tailors
 Make suggestions related to replacement purchases and give requirements
of linen to executive housekeepers.
 8. Uniform Room Supervisor

The uniform room supervisor reports to the assistant housekeeper. He/ she is
responsible for maintenance of hotel staff uniforms. His/her duties are:-

 Responsible for providing clean, serviceable uniforms to the staff.

 Keep an inventory control of various uniforms in various stages of use
 Set budget for procurement of uniforms and materials required for
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uniform
COURSE

9. Linen Room attendant/ Linen Room Maid

Linen room attendants report to linen room supervisor. His/her duties

are:-

 Stacking sheets, pillowcases, towels, tablecloths, napkins in different

stacks.
 Issue clean linen on clean- for- soiled basis.
 Place soiled linen in containers and send these to laundry.
  Examine and count each linen item when send to laundry and again on return.
 Send torn articles to seamstress for repair.
 Maintain proper records of discards and determine percentage of discards.

10. Uniform Room Attendant

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COURSE

A uniform room attendant reports to uniform room supervisor. His/her duties are: (Issue
clean uniforms while receiving soiled onesie, Send soiled uniforms for laundering.

 Send torn uniforms to seamstress for mending.

 Keep count of uniforms.
 Shelve laundered uniforms after verifying types of articles.
 Count and record linen.

11. Storekeeper
 A storekeeper reports to senior floor or linen room supervisor. His/her duties are:
(Control the stock of equipment, Issue equipment and cleaning materials as per
demand.)

 Prepare requisitions for materials required.

 Coordinate with purchase department for procurement of approved
materials.

12. Desk Control Supervisor

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COURSE

The control desk supervisor reports to the assistant housekeeper. It is the nerve
centre of housekeeping department and is manned 24 hours a day. His/her duties
are:-

1. Coordination with front office for information on departure rooms and

handing of clean rooms.
2. Receive complaints on maintenance and housekeeping.
3. Maintain registers kept at control desk.
4. Receive special requests from guests.
5. Maintain latest reports regarding room occupancy, VIPs, status of rooms
etc.
6. Delegation of work to attendants and supervisors.
7. Attend to phone calls received at control desk
8. Responsible for issuing guestroom keys and maintaining key register.
 13. Guest room attendant/ Room maids/ Chamber maids/GRA

Guest room attendant (GRA) report to the floor supervisor. His/her duties are:-

 Cleans the rooms

 Change guestroom and bathroom linen.
 Make guest room beds.
 Replenish guest supplies.
 Answer guest requests promptly on the floor.
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 Responsible for collecting guest laundry. Servicing of rooms in the

COURSE

evening (turndown service) and also provide second service.

 Handover lost and found articles if any found in the room
 Replenish maids cart with supplies for the next shift
 Arrange and stock the pantry with linen and supplies.

14. Head House Person

 He /she reports to the public area supervisor. His/her duties are:-

 Supervises work allotted to the housemen in public areas.

 Supervise work of people who clean carpets, wall washers, and window
washers.
 Supervise work of chandelier cleaners, vacuum cleaning machine
operators

15. House Persons

They report to the head house persons or the public area supervisor. His/her
duties are:-
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COURSE

 Shift furniture in public areas.

 Clear the garbage
 Polish all brassware in public areas
 Clean all doors, windows and ventilators.
 Clean firefighting equipment.
 Clean the shafts and terraces.
 Clean chandeliers, draperies and other hard to reach areas in public areas.

16. Tailors, seamstress and upholsterers

They report to the Linen Room Supervisor. His/her duties are:-

 Mending and stitching uniforms, linen, upholstery etc.

 Alteration of uniforms if required.
 Refurnish all damaged upholstery.
 Repair guest clothes if required.
 Calculate materials required for uniforms and upholstery and purchase
accordingly.
 17. Horticulturist
Many large hotels have their own horticulturist, who report to
assistant housekeeper. He / she leads a team of gardener in
maintaining landscaped gardens of the hotel as well as in
supplying flowers from gardens for flower arrangements in
the hotels. Flowers are used largely to enhance aesthetic appeal
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of various areas of the hotel.

COURSE
 18. Head Gardener

He reports to the horticulturist and maintains landscaped areas and

gardens in the hotel. His/her duties are:

 Brief, schedule, allot duties

 Purchase plant seeds, plantings
 Purchase and supervise usage of manure and fertilizers.
 Maintain watering schedules of plants and attend problems regarding
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watering schedules.
 Maintain and prepare indoor plants for the hotel.
COURSE

 Supervise and maintaining the lawns.

 Ensure gardeners are handling equipment and tools efficiently.

19. Gardeners
Gardeners report to the head gardener or the horticulturist. They keep
landscaped areas, lawns and gardens clean and aesthetically beautiful. His/her
duties are:
  Dig landscaped areas and maintain them.
 Plant saplings and seeds
 Water gardens as per schedules.
 Maintain plant nursery and greenhouse.
 Prepare potted flowers and potted plants.

20. Florist
Florists employ their own florist. Providing attractive flower arrangements for the
entire hotel is their responsibility. They report to the horticulturist. His/her duties
are:
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COURSE

 Collect fresh flowers from gardeners every day.

 Purchase flowers from dealers
 Prepare different flower arrangements for different areas- lobbies, front
office, restaurants, guestrooms, banquet halls etc.
 Treat cut flowers so that they last longer.
 Maintain flower arrangements by changing water, etc.
 Responsible for flower arranging equipment and equipment,
accessories etc.
 Train the assistant florist.
 21. Laundry Manager
He/she is in charge of the laundry and Laundry Manager reports to the
Director of housekeeping. He/she is responsible for entire functioning of
laundry and dry cleaning unit. He /she should have good knowledge of
fabrics and chemicals and laundry machines.

22. Laundry Supervisor

He/she is in charge of the functioning of the laundry in the absence of laundry
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manager. He must have the knowledge of all the aspects of the laundry
equipment, chemicals and fabrics.
COURSE
 23. Dry cleaner and washers
He/ she is in charge of dry cleaning of the hotel linen and guest clothing and
washer does the laundering of the linen, uniforms and guest clothing.

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24. Laundry workers

COURSE

They are the staff of laundry who perform following duties;

 Spot stained fabrics before loading them into washing machines.

 Load soiled linen into washing machines, feed in the right amount of
detergent and other laundering chemicals.
 Load washed linen into dryers.
 Clean equipment after use.
 Sort soiled linen according to fabric types, colors, degree of soiling.
  Transport soiled linen from linen room to laundry and fresh linen from
laundry to linen room.

25. Valet/ Runners

“Valet service” means that they take care of guest laundry. They report to the
linen room supervisor. They are responsible for collecting soiled guest laundry
and delivering fresh guest laundry.
Below are some of the duties of valet/ runners:

 Park and retrieve cars

 Greet customers
 Collect fees
 Manage the valet podium
 Organize vehicles
 Manage parking area (barricades, directing traffic, etc.)
 Protect cars
 Basic car servicing (change oil, tire if needed, jump a car)
 Wear a uniform
 Groom appropriately
 Hand out Claim Tickets
 Manage Keys
 Do basic math without use of a calculator
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COURSE
 Summative Task: Individual Activity

Direction: Write a reflective summary of a “Housekeeping as a Job”

(Refer to our Housekeeping syllabus for the rubric)

For the UNIFORMITY of the output:

- A4 size paper
- Book Antiqua (font style)
- 12 (font size)
- Justify
- Normal Margin
- 1.5 spacing

References


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TESDA TR
 Housekeeping Management Revised edition 2010 by Amelia
COURSE

Samson Roldan and Amelia Malapitan Crespo

 Housekeeping Made Easy 2 by Ma. Aurora L. Sicat
 https://www.slideshare .net /yongChong 20/organizing-the-
housekeeping-job