How To Log in - PDF and Sign Off
How To Log in - PDF and Sign Off
How To Log in - PDF and Sign Off
shortcut created, go
to your Start button
and look for the
Alorica Folder. Within
the folder you will
find the Alorica
Gateway
The Alorica Gateway should be installed on your PC. You can create a shortcut for
easy access as you will use it when signing in for your shifts.
Press Start
Work on the
Gateway to
launch the
Application
Manager.
After pressing Start Work, it will grey out. Your chat option will then appear.
Click on ‘QVC’ & ‘QVCT’ options to open the QVC Support Chats.
Always open chats when working!
Be prepared to answer your phone to enter your PIN for the authentication.
Once authentication is
completed, your assigned pool
will appear. Double click the
icon to launch the QVC Desktop
The QVC desktop will appear and begin to
load
Next, click on the
‘Avaya one-X Agent
icon to launch the
Avaya phone
application.
After the welcome
screen populates,
click Change Login
Settings.
Under the Telephony
Tab
First, press Make Busy which will change the same button to Make Ready. Then press
Sign Off which will then change that same button to Sign On.
It is very important that you refresh your UPC at least EVERY 2 HOURS.
The UPC tracks your PAY! Therefore, when you are taking calls via the Vmware desktop
and Avaya, the UPC has to be open and your status on Ready!