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Workflow

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Workflow

The automatic routing of documents to the users responsible for working on them. Workflow
is concerned with providing the information required to support each step of the business
cycle. The documents may be physically moved over the network or maintained in a single
database with the appropriate users given access to the data at the required times. Triggers
can be implemented in the system to alert managers when operations are overdue.

Workflow Keeps Documents Moving


The manual flow of documents in an organization is prone to errors. Documents can get lost
or be constantly shuffled to the bottom of the in-basket. Automating workflow sets timers that
ensure that documents move along at a prescribed pace and that the appropriate person
processes them in the correct order.

Workflow Integration
Integrating workflow into existing software applications may require extensive
reprogramming, because although independent workflow software can launch a whole
application, a workflow system must be able to invoke individual routines within the
application. As a result, vendors of application software have teamed up with workflow
vendors to provide the appropriate interfaces and/or they have developed their own workflow
capability. Workflow standards developed by the Workflow Management Coalition
(www.wfmc.org) provide interoperability between workflow software and applications as
well as between different workflow systems (see Wf-XML).

Workflow Vs. Workgroup

Workflow software is not the same as workgroup software, otherwise known as groupware.
Workflow deals with the step-by-step processes, whereas workgroup systems are concerned
with information sharing and threaded discussions among users.
Groupware (WorkGroup) Vs. Workflow
Groupware, or workgroup computing, focuses on the information being processed and
enabling users to share information. Workflow, on the other hand, emphasizes the
importance of the process, which acts as a container for the information. Workflow
combines rules, which govern the tasks performed, and coordinates the transfer of the
information required to support these tasks. This is "process-centered" rather than
"information-centered." (Illustration courtesy of Delphi Consulting Group, Inc.)

Workflow management describes the electronic management of work processes, such as:

• processing of forms;
• project management using a computer network and electronic messaging as a base.

Workflow is the operational aspect of a work procedure: how tasks are structured, who
performs them, what their relative order is, how they are synchronized, how information
flows to support the tasks and how tasks are being tracked. As the dimension of time is
considered in Workflow, Workflow considers "throughput" as a distinct measure. Workflow
problems can be modeled and analyzed using Petri nets.
While the concept of workflow is not specific to information technology, support for
workflow is an integral part of groupware software.

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