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    Wa0005.

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    pema lhamo
    Pema Lhamo is a hospitality professional with over 5 years of experience in leading roles at five-star hotels. She has a sincere desire to continue learning and advancing in the hospitality industry. Her most recent role is as a server at the Four Seasons Hotel Kuwait where she provides full dining experiences for guests and guides them through the menu options. She also trains new employees. Previously, she worked as a waitress and service assistant at various hotels in Kuwait and India, where her responsibilities included maintaining quality standards, resolving guest issues, and coordinating with kitchen staff. She aims to effectively fill any hospitality position with her strong customer service and communication skills.

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    Wa0005.

    Uploaded by

    pema lhamo
    29 views2 pages
    Pema Lhamo is a hospitality professional with over 5 years of experience in leading roles at five-star hotels. She has a sincere desire to continue learning and advancing in the hospitality industry. Her most recent role is as a server at the Four Seasons Hotel Kuwait where she provides full dining experiences for guests and guides them through the menu options. She also trains new employees. Previously, she worked as a waitress and service assistant at various hotels in Kuwait and India, where her responsibilities included maintaining quality standards, resolving guest issues, and coordinating with kitchen staff. She aims to effectively fill any hospitality position with her strong customer service and communication skills.

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    DOC-20230313-WA0005.

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    Pema Lhamo is a hospitality professional with over 5 years of experience in leading roles at five-star hotels. She has a sincere desire to continue learning and advancing in the hospitality industry. Her most recent role is as a server at the Four Seasons Hotel Kuwait where she provides full dining experiences for guests and guides them through the menu options. She also trains new employees. Previously, she worked as a waitress and service assistant at various hotels in Kuwait and India, where her responsibilities included maintaining quality standards, resolving guest issues, and coordinating with kitchen staff. She aims to effectively fill any hospitality position with her strong customer service and communication skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    29 views2 pages

    Wa0005.

    Uploaded by

    pema lhamo
    Pema Lhamo is a hospitality professional with over 5 years of experience in leading roles at five-star hotels. She has a sincere desire to continue learning and advancing in the hospitality industry. Her most recent role is as a server at the Four Seasons Hotel Kuwait where she provides full dining experiences for guests and guides them through the menu options. She also trains new employees. Previously, she worked as a waitress and service assistant at various hotels in Kuwait and India, where her responsibilities included maintaining quality standards, resolving guest issues, and coordinating with kitchen staff. She aims to effectively fill any hospitality position with her strong customer service and communication skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    ABOUT ME

    I am a well motivated person


    PEMA LHAMO
    with a sincere desire to learn
    much more and do well in
    HOSPITALITY PROFESSIONAL
    the Hospitality Business
    OBJECTIVE
    As a Hospitality professional with 5+ years' experience in leading five star
    hotels, my qualifications combined with proven customer service and
    communication skills allow me to effectively fill any hospitality position
    with a keen interest.

    EXPERIENCE
    SERVER
    CONTACT
    FOUR SEASONS HOTEL KUWAIT
    Pemalhamo612@gmail.com 05.2022 - to Present
    Presently providing full dining experience for our guests. Guiding the
    +965 6773 1840
    customer through the menu, recommending special menu items, answering
    customer inquiries, analyzing guest satisfaction while supervising other
    waiting staff.
    Kuwait City, Kuwait In-house training of new employees.

    Waitress
    SAFIR FINTAS HOTEL, KUWAIT CITY, KUWAIT
    04.2019 - 04.2022 - (1 year off during most active Covid- 19) Maintaining
    the Quality Assurance (LQA) standard of the outlet.
    Resolving guest's issues with food quality and or service. Coordinating
    EDUCATION with other outlet and kitchen section heads for reservations and special
    menu requirements.
    Maintaining stocks of fixed and floating inventories on a regular
    International Institute of basis.
    Wellness Colleges Delhi, Meeting and welcoming the guests to the establishment. Organizing orders
    India as a shift holder.
    Diploma-Hospitality Management Training and working with new team members, to make them aware of the
    daily tasks necessary to provide top quality Service and Hospitality for our
    guests in the outlet.
    Working with supervisors in preparing duty rosters and
    identifying key Responsible Areas.
    SERVICE ASSISTANT FOOD AND BEVERAGE
    TRIDENT OBEROI HOTEL, INDIA
    10.2016 -10.2018
    Organizing all day dining work flow, sequence of service and coordinating
    the service operations.
    FORMAL EDUCATION - BHUTAN Maintaining the Level Quality Assurance (LQA) standards of the outlet.
    BAJO HIGHER SECONDARY Resolving guest's issues with food and or service. Coordinating with other
    12 ARTS outlets and kitchen section heads for reservations and special menus.
    Maintaining stocks of fixed and floating inventories on a regular
    WANGBAMA MIDDLE
    and periodic basis.
    SECONDARY 10
    Meeting and greeting the guests. Taking orders
    as a shift holder.
    Helping supervisors in preparing duty rosters and appointing key
    Responsible Areas.
    Train new team members to make them aware of the day-to-day tasks
    performed in the outlet.

    INTERN
    COURTYARD MARIOTT HOTEL, INDIA
    FOOD AND BEVERAGE
    ADDITIONAL EDUCATION 6 MONTH INTERNSHIP
    I have completed online studies
    in Hotel Managment I had the opportunity to work in all of the major departments as an intern,
    where I further exercised and developed my skills in
    LANGUAGES

    English writing and speaking


    Arabic elementary speaking
    Dzongkha - fluent (Bhutan)
    Hindi – speaking (India)

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