Miss A I S Alkhatib

391a Donegal Road

Belfast
BT12 6FD

1 October 2019
Customer Identification Number: 1458670538
Dear Miss Alkhatib

Welcome to Online Banking

Thank you for registering for Online Banking. With Online Banking you can take care of your everyday
banking when it suits you.

You can use Online Banking to:

• Bank when it suits you - access your accounts 24/7, 365 days a year *
• View recent transactions and up to six years' worth of statements
• Send money within the UK or internationally
• Manage your Direct Debits and standing orders
• Apply for an HSBC Credit Card, transfer balances, request a new credit limit
• Send money between your accounts
• Order foreign currency for delivery to your home or branch
• Let us know you're going outside the UK so we can update our fraud prevention systems

You'll need your secure key to access Online Banking – keep it safe.

We'll never ask you to disclose any security codes from your Secure Key on the telephone, in emails
or in text messages. Only fraudsters will.

As an Online Banking user, your account statements and correspondence will be available online to view,
print and download at any time. If you would prefer these to be sent to you in the post, you can change how
we send communications to you within Online Banking or by contacting us.

Our Digital Banking Terms and Conditions are enclosed. Please read this document carefully.

If you haven't already done so, why not download the HSBC Mobile Banking app, making it even easier to
manage your money wherever you are.**

Continued... 1458670538_SASTRMCN

HSBC UK Bank plc, Customer Information Services, PO Box 6201, Coventry CV3 9GW.

Registered in England and Wales number 09928412. Registered Office: 1 Centenary Square, Birmingham B1 1HQ
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our firm
reference number is 765112
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We're here to help

If you have any questions about Online Banking, please call our dedicated team on 03456 002 290*** or
visit hsbc.co.uk.

Thank you for choosing HSBC.

Yours sincerely

Your HSBC Banking Team

*Subject to planned maintenance periods.
**Please visit hsbc.co.uk for further information about the HSBC Mobile Banking app including compatible devices and operating
systems.
***Lines are open 8am to 10pm every day. You can also call +44 1226 261 226 from outside the UK, or text phone
18001 03457 125 563. To help us continually improve our service and in the interests of security, we may monitor and/or record your
communications with us.

1458670538_SASTRMCN
Digital Banking Terms
for Online and Mobile
Banking
Effective from 13 January 2018
Contents
1. Who’s this agreement between? 3
2. What do these terms cover? 3
3. How do these terms fit with your other agreements with us? 3
4. Keeping up security 4
5. Upgrades and availability  4
6. What’s our liability to you? 4
7. How you can end this agreement 5
8. How we can end this agreement 5
9. Changes we can make  6
10. Things you should not do 6
11. Other things you should know 6
12. Contacting each other 7

Important information 8
Privacy8
Trademarks  8
Taxes8
Cancellation8
How we are authorised 8

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If you’d like this document in another format such as large print, Braille or audio please contact us
using the contact details set out in your Product terms.

1. Who’s this agreement between?

You Us (or We)
The person who has registered to use either of HSBC Bank plc
our digital banking services: Online Banking or
the Mobile Banking App

2. What do these terms cover?

These terms cover use of our digital banking services to access your accounts, related services and
tools we make available (such as controls you set on how you want to use certain accounts).
We will continue to improve the functionality, tools and services available through our digital banking
services.

3. How do these terms fit with your other agreements with us?
Where can I find the terms that are relevant to my
These terms Product terms
products/accounts?
Use of our digital banking services (available online and
through our Mobile Banking App) to access your accounts 3 7
and related services
Use of your products or accounts
7 3
What happens and who is responsible for unauthorised
payments (if you can make payments from your account 7 3
online or through the Mobile Banking App)
How to report a lost or stolen card or cheque
7 3
How you can make a complaint about your account or
product or our digital banking services 7 3
How your money is protected
7 3
What country’s courts and laws apply to this agreement and
our dealings before you take this service 7 3
If there’s a conflict between these terms and the Product terms, these terms will apply.

Some digital banking features may not be available depending on your computer, mobile
device or operating system.
You may not be able to access all the products and services we offer through digital banking.
We can restrict access to digital banking for any of the reasons set out in your Product terms.
We may add products and services you receive (individually or jointly with someone else)
from us, another HSBC Group company or certain other third parties to your Online and
Mobile Banking access.
We’ll communicate with you at all times in English.

By using our digital banking services, you agree to these terms.

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We don’t charge for our digital banking services but you may be charged for making certain types of
payments. You can find further details in your Product terms. Your network operator may also charge
you for using the internet.

4. Keeping up security
We’ll do all we reasonably can to prevent unauthorised access to your accounts through digital
banking. You must also act reasonably to prevent misuse of your accounts through digital banking.
If you don’t, we may block your access to protect you and us from unauthorised use.
If someone else tries to access, or has accessed, your accounts through digital banking without
your permission you must contact us as soon as possible. We’ll ask you to give us information or
other help and we may also give, or ask you to give, information to the police to assist with any
investigation.
You should also check your Product terms as they may tell you more about what you need to do to
keep your accounts or products secure.
You can find more information about using our digital banking services, including tips about how to
keep your accounts secure and how to make payments, in Banking made easy (if you have a current
account or savings account), when you log in to digital banking and on our website.

5. Upgrades and availability

From time to time we may make changes to the digital banking service (such as introducing new
features or making updates to our Mobile Banking App). Depending on the update, you may not be
able to use digital banking until you have updated your browser or software or downloaded the latest
version of our Mobile Banking App. You may also need to agree to new terms if you want to continue
to use the services. We’ll let you know through your mobile device if there is a new version of our
Mobile Banking App.
The digital banking service will be available 24/7, unless:
• we’re making changes to our systems or if we can’t provide the services for technical, security,
legal or regulatory reasons or due to unusual events or circumstances beyond our reasonable
control (for example, if a service provider stops providing services for any reason); or
• your internet connection, mobile device or network fails. The Mobile Banking App may also not
be available if you do not keep it updated.
You’ll still be able to use your accounts (e.g. through Telephone Banking) so we won’t be liable to you
if digital banking is unavailable.

6. What’s our liability to you?

We provide digital banking “as is” and it’s your responsibility to use it in an appropriate way. We may
also provide tools that you can use with our products and related services if you want to. We’ll take
reasonable care to make sure that they work as described, but you shouldn’t solely rely on them and
we won’t be responsible if they don’t always work as you expect. You should monitor your accounts
regularly to check that any tools are operating in the way you expect. Our responsibility is to provide
the relevant product or service in accordance with the terms.
We’ll take reasonable care to ensure that any information we provide to you through digital banking is
an accurate reflection of the information we hold or, if it is provided by a third party, that it accurately
reflects the information we receive. Where information is provided by a third party we can’t guarantee
that it is accurate or error free. We’ll explain when you use digital banking if information we provide
is subject to restrictions or if we provide it on a specific basis (for example, if it’s only accurate at a
particular date).

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We’ll use reasonable skill and care to ensure that digital banking is safe and secure and does not
contain viruses or other damaging property, for example by incorporating security features into it,
however, we can’t guarantee that this will be the case or that no damage will occur to your data,
software, computer, mobile device or other digital content. If we fail to comply with this and you
suffer loss and/or damage to your data, software, device, digital content and/or other equipment,
we’ll be liable.
We won’t be responsible for:
• any equipment, software or user documentation which someone other than us produces for use
with digital banking; and
• any service you use to access digital banking or which you access through digital banking which
we don’t control.
If you use digital banking outside the UK, Channel Islands or Isle of Man we won’t be liable to you if
this does not comply with any local laws. We may block your access to our digital banking services if
you try to access them from a country that is subject to sanctions (even if you’re only there for a short
period of time).

7. How you can end this agreement

When?
You can end this agreement and deregister from digital banking at any time. Your right to use our
Mobile Banking App will end automatically.
If you do this, and you were receiving statements, documents and correspondence from us
through digital banking, we’ll send you these on paper again.
How?
By:
• writing to us at: HSBC Bank plc, Customer Information, PO Box 6201, Coventry CV3 9HW;
• contacting us by secure message, in branch or by telephone.
You can delete our Mobile Banking App or stop using digital banking at any time but if you want
us to deregister your digital banking access you need to let us know.
If you end this agreement, we can close any accounts or services that we provide to you that can
only be accessed online.

8. How we can end this agreement

We show below the different ways we can end this agreement and your access to digital banking.

Immediately and without notice

We can do this at any time if:
• you seriously or repeatedly breach any of these terms;
• all accounts or services which you can access through digital banking have closed.
By giving you at least two months’ notice
We’ll tell you why we’re ending the agreement unless it would be unlawful for us to do so.

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 Immediately and without notice to our Mobile Banking App
We can also do this for our Mobile Banking App if:
• we suspect that your mobile device is not secure or contains, or is vulnerable to, viruses or
malicious software;
• the manufacturer of your mobile device or operating system withdraws the Mobile Banking
App or we stop supporting it;
• you cancel your registration for Online Banking;
• you do not use it for 12 months. We may ask you to sign up again.
We’ll tell you if possible before we do this and why. We may not always be able to contact you,
for example because of legal or regulatory restrictions.

9. Changes we can make

From time to time we may make changes to these terms (such as introducing specific charges).
We’ll make changes for the reasons set out in your Product terms or for any other reason. We need
this flexibility so that we can manage our digital banking services over a long period of time. We’ll
give you 2 months’ notice of the change and explain the impact. If you don’t want to accept the
change, you can end this agreement and deregister from digital banking at any time before it comes
into effect. If a change relates to the Mobile Banking App, you can also delete it at any time (you can
continue using Online Banking if you do this but you may need to update your security details). If we
don’t hear from you, we’ll assume you’ve accepted the change and it will take effect automatically.
We’ll also make changes that we reasonably believe are to your advantage. If we do this, we’ll tell
you within 30 days of making the change.

10. Things you should not do

You must not use digital banking for anything other than accessing and managing your accounts.
In particular, you must not:
• use it for anything illegal or inconsistent with these terms;
• seek to copy, reproduce, modify or tamper with it in any way;
• attempt to make any income directly from using it;
• use it on a device or computer which contains or is vulnerable to viruses or other damaging
properties or which does not have up-to-date anti-virus, anti-spyware software, firewall and
security patches installed on it;
• use it in a way that could damage or affect our systems or security or interfere with other users,
or restrict or inhibit anyone else’s use of digital banking; or
• collect data from us or our systems or attempt to decipher any transmissions to or from the
servers running any of the functions provided by our services.

11. Other things you should know

General
We may transfer our rights and our obligations under these terms to someone else. We will tell you if
we do this. You can’t transfer any of your rights and obligations under these terms to anyone else.
We (or another member of the HSBC Group) own or have a licence to all content and material used in
digital banking and its arrangement.

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 What is the HSBC Group?
This means HSBC Holdings plc and all its subsidiary, associated and affiliated companies.

Our Mobile Banking App

The HSBC Group gives you a non-exclusive right to use the Mobile Banking App but you can’t grant
any rights relating to it to anyone else.
We’re responsible for the Mobile Banking App and its content. Neither Apple Inc. nor Google Inc.
have any responsibilities or obligations to you in relation to the Mobile Banking App and won’t
provide any maintenance and support services for the Mobile Banking App.

12. Contacting each other

If you want to talk to us about our digital banking services (for example, if you’re having technical
problems) you’ll find dedicated contact details on our website or in the Mobile Banking App. To
contact us about a product or service that you access through digital banking, you should use the
contact details in your Product terms.
We’ll use the most recent contact details you’ve given us to communicate with you (including to tell
you about changes to these terms).
We may also contact each other through the ‘My Messages’ (secure e-messaging) facility in Online
Banking. We may send you secure messages, place notices in digital banking and give you in App
and push notifications about the products and services you have with us, so it’s important that you
check your secure messages and notifications regularly.
If you send us a secure message, we’ll try to respond as soon as we can. If you need to contact us
more quickly, please telephone us or visit us in branch.
We can act on messages you send us in this way but if you ask us to do something and you later
change your mind, we can’t guarantee that we’ll be able to undo what you asked to do immediately.
Where we provide specific functionality in Online Banking to deal with a request (e.g. for changing
your address details), you should use this instead.
We can’t deal with all requests by secure message. In particular, you must not send us messages
relating to:
• share dealing, fund management or other transactional instructions;
• opening, amending or renewing existing insurance policies;
• our dealings with any other person (or on behalf of any other person); or
• products and services that you access through digital banking but which are held with third
parties or other HSBC Group companies.
We’ll let you know if we can’t deal with your request. We also won’t respond to inappropriate
messages.

My Documents
Once you register for digital banking, we may place documents in the ‘My documents’ facility.
We may stop sending certain correspondence by post so it’s important you check My documents
regularly. If we’ve got an up-to-date email address for you, we’ll send an email each time we place
something new in My documents and won’t change or delete them. If your relationship with us ends,
you can ask us for copies of everything we put in My documents for the previous six years.

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Important information
Privacy
Your privacy is important to HSBC.
Our Privacy Notice explains how we collect, use, disclose, transfer, and store your information
and sets out your rights to your information. We provide our Privacy Notice to you separately and
will inform you when we make any changes to it. You can also find it at: www.hsbc.co.uk or
www.ciiom.hsbc.com (for customers in the Channel Islands and the Isle of Man) or you can ask for
a copy in branch.

Trademarks
“HSBC” and our Hexagon logo are registered trademarks.
iPhone, iPad, iPod Touch and Apple are trademarks of Apple Inc. Apple App Store is a service mark of
Apple Inc. Android™ is a trademark of Google Inc.

Taxes
You may have to pay other taxes or costs in relation to this agreement that are not imposed by us or
paid through us.

Cancellation
For a period of 14 days starting the day after you receive these terms, you have the right to cancel
your agreement with us. You can do this by writing to HSBC Bank plc, Customer Information,
PO Box 6201, Coventry CV3 9HW or by contacting us through Online Banking.

How we are authorised

HSBC Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority. Our registered office is 8 Canada Square,
London E14 5HQ.
Our Financial Services Register number is 114216. You can check these details by visiting the
Financial Conduct Authority’s website www.fca.org.uk or contacting them on 0800 111 6768.
HSBC Bank plc Jersey Branch is regulated by the Jersey Financial Services Commission for
Banking, General Insurance Mediation, Fund Services and Investment Business. HSBC Bank plc
Guernsey Branch is licensed by the Guernsey Financial Services Commission for Banking, Insurance
Intermediary and Investment Business. In the Isle of Man, HSBC Bank plc is licensed by the Isle of
Man Financial Services Authority.

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