4062-T65X - Service Manual
4062-T65X - Service Manual
4062-T65X - Service Manual
4062-XXX
• Table of contents
• Start diagnostics
• Trademarks
• Index
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these
available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
user’s responsibility.
Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
P/N 12G9824
4062-XXX
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Lithium warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-xxi
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Go Back
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-xxiv
Change history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-xxv
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
iv Service Manual
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Table of contents v
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vi Service Manual
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Table of contents ix
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x Service Manual
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Table of contents xi
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Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-5
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Laser notice
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The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1)
laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung,
die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant
sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont
conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision,
l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795
nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la
stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non
ricevano radiazioni laser superiori al livello della classe 1.
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Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1)
establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en
los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Next
Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
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Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a
795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse
afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el
mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto
laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de
comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma
a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I
durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde
Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795
nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie
conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals
voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer.
Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
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Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) -
lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
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Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
5 mW:n galliumarsenidilaser ja toimii 770 - 795 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat
rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön,
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ylläpidon tai huollon aikana.
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen
ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on
suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin
toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso
säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av
en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för
laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan
föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
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Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1. Next
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795
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nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la
radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment
d’usuari ni durant els serveis que satisfacin les condicions prescrites.
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xx Service Manual
4062-XXX
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Lithium warning
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY Next
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery
manufacturer’s instructions and local regulations.
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Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
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Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen. Next
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines Go Back
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.
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Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de Next
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada Go Back
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
Preface Previous
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
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repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
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isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Navigation buttons
This manual contains navigation buttons in the right margin of each page, making it easier and quicker to
navigate.
Button Description
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Click to move the document view backward by one page.
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Click to move the document view forward by one page.
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Click to return to the last page viewed.
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Change history
Preface xxv
4062-XXX
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Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
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There are several types of caution statements:
CAUTION
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A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
CAUTION
CAUTION
The Lexmark™ laser printers are letter-quality page printers designed to attach to personal computers and to
most computer networks.
The Lexmark laser printers are available in the following models: Next
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the
service error codes, user status messages, user error messages, service checks, and diagnostic aids to
determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to
verify the repair. See “Start” on page 2-1.
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Options
Available internal options
– 250- and 550-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size
– 250-sheet universally adjustable tray
– 250- and 550-sheet paper drawers
– 2000-sheet high-capacity feeder
– Envelope feeder (Not for use with the T656dne)
– Duplex option—250-sheet (external)
– Duplex option—550-sheet (internal on duplex versions of T652 and T654)
– Output expander
– High-capacity output stacker
– StapleSmart™ Finisher
– 5-bin Mailbox
– Vertical Kiosk Presenter
– Horizontal Kiosk Presenter
– RFID UHF (only for T654)
Basic model
The following illustration shows the basic printer model.
1 Next
2
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3
4
5
6
7
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The following tables provide information on standard and optional paper sources and the types of paper they
support.
Note: For an unlisted paper size, select the closest larger listed size.
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250-or 550-sheet
Optional 2000- Multipurpose
Paper type trays (standard or Duplex unit
sheet tray feeder
optional
Paper x x x x
• Plain
• Bond
• Colored
• Custom
• Letterhead
• Light
• Heavy
• Preprinted
• Rough/Cotton
• Recycled
Card stock x x x x
Envelopes x
Labels1 x x x x
Transparencies x x x x
1Printinglabels requires a special label fuser cleaner which prevents duplexing. The label fuser cleaner is
included with the special cartridge required for label applications.
The finisher supports 60-176 g/m2 (16-47 lb) paper weights. Previous
Optional hardware
Output
Standard exit bin Expander (550
Paper type StapleSmart II Next
(350 or 550 sheets) sheets) or High 5-Bin Mailbox
Finisher
Capacity (500 sheets)1
(500 sheets)2
Output stacker
(1850 sheets) Go Back
Paper x x x x
• Plain
• Bond
• Colored
• Custom
• Letterhead
• Light
• Heavy
• Preprinted
• Rough/Cotton
• Recycled
Card stock x x
Envelopes
Labels1 x x
Transparencies x x
1Supports
60-90 g/m2 (16-24 lb) paper weights.
2Maximum
of 50 sheets of 75 g/m2 (20 lb) paper per stapled packet. Results may vary with heavier
paper.
Tools required
Flat-blade screwdrivers, various sizes
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic short-blade
7/32 inch (5.5 mm) open-end wrench
7.0 mm nut driver
Needle nose pliers
Diagonal side cutters
Spring hook
Analog or digital multimeter
Flash light (optional)
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Acronyms
BLDC Brushless DC motor
CRU Customer Replaceable Unit
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CSU Customer setup
DIMM Dual Inline Memory Module
DRAM Dynamic Random Access Memory
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DVM Digital multimeter
EDO Enhanced Data Out
EEPROM Electrically Erasable Programable Read-Only Memory
EP Electrophotographic process
EPROM Erasable Programmable Read-Only Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
GB Gigabyte
HCIT High-capacity Input Tray
HVPS High Voltage Power Supply
ITC Internal Tray Card
LASER Light Amplification by Stimulated Emission of Radiation
LCD Liquid Crystal Display
LED Light-Emitting Diode
LVPS Low Voltage Power Supply
MPF Multipurpose feeder
MROM Masked Read Only Memory
MS Microswitch
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
OPT Optical Sensor
PC Photoconductor
pel Picture element
POR Power-On Reset
POST Power-On Self Test
PP Parts Packet
PWM Pulse Width Modulation
RFID Radio Frequency Identification
RIP Raster Imaging Processor
ROM Read Only Memory
SDRAM Synchronous Dynamic Random Access Memory
SIMM Single Inline Memory Module
SRAM Static Random Access Memory
UAT Universally Adjustable Tray)
UPR Used Parts Return
V ac Volts alternating current
V dc Volts direct current
VOM Volt Ohmmeter
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Next
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Start
Next
CAUTION:
Unplug the power cord from the electrical outlet before you connect or disconnect any cable or
Go Back
electronic board or assembly.
CAUTION:
If the printer is kept on, never touch the conductive parts if not specifically required. The power
switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while
the power supply is cut off. Never touch the live parts.
CAUTION:
CAUTION
The printer weight is greater than 18kg (40 lbs) and requires two or more trained personnel to
lift it safely. Use the hand holds on the side of the printer. Make sure your fingers are not
under the printer when you lift or set the printer down.
WARNING: When operating the driving units using the diagnostics or other tools, be sure to keep them covered
unless otherwise specified.
WARNING: When operating the driving units using the diagnostics or other tools, never touch the driving units.
When operating the driving units using diagnostics or other tools, be sure to follow the procedures in this
manual.
WARNING: Servicers should wear a wrist band or the like to remove static electricity from their body, grounding
their body while working. Go to “Handling ESD-sensitive parts” on page 4-1.
Note: There may be printer error messages that are not contained in this service manual. Call your next level
support for assistance.
Previous
Confirm the installation status
Be sure to check the following items before starting the troubleshooting procedures.
• With the power cord unplugged from the wall outlet, check that the cord is free from breakage, short-circuit,
disconnected wire, or incorrect connection in the power cord. Next
• The printer is properly grounded. Check the power cord ground terminal.
• The printer is not installed at a place subjected to extreme temperature, extreme humidity or rapid changes
in temperature. Go Back
• The printer is not installed close to water service, humidifier, heat generating unit, fire, in a very dusty
place, or a place exposed to air flow from the air conditioning system.
• The printer is not installed in a place where volatile gas or inflammable gas is generated.
• The printer is not installed in direct sun.
• The printer is installed on a level and stable surface.
• Media meets specifications and is installed properly.
• Customer maintenance parts have been replaced at the specified intervals.
• Check all attached options for proper attachment and electrical connection.
• Refer to the User’s Guide for proper installation.
Previous
User attendance messages
Error
code or Error contents Description/Action Possible repair actions
message Next
System System Timeout The system detects a firmware Turn the power off; wait a few
Timeout component that is no longer seconds, and then turn the Go Back
responding. power back on.
30.XX Invalid Refill Change Message is cleared when a Install the proper print
Cartridge new print cartridge is installed. cartridge.
31.XX Defective Cartridge Error code 31 displays when 1. Install the proper print
the top front cover is closed cartridge.
and a defective print cartridge
is detected. It may take the 2. Ensure the print cartridge ID
printer 10-20 seconds to connector assembly is properly
determine if the print cartridge connected.
is defective. 3. Replace the print cartridge
ID connector assembly if
problem remains. Go to “Print
cartridge ID connector
assembly removal” on
page 4-58.
32.XX Cartridge part number Error 32 displays when the top Install the proper print
X unsupported by cover is closed and an cartridge.
device unsupported print cartridge is
detected. It may take the
printer 10-20 seconds to
determine if the print cartridge
is supported.
34 Short Paper The printer determines the 1. Ensure the media tray
paper length is too short to guides are properly set for the
print the formatted data. This media being used.
occurs when the printer does
not know the actual paper size 2. Ensure the Switch media
loaded in the tray. For auto- size is properly connected.
size sensing trays, this error 3. Replace the switch media
occurs if the paper stop is in size if problem remains.
the incorrect position. Make
sure the Paper Size setting is Go to “Switch (media size)
correct for the size paper that is assembly removal” on
being used. page 4-73.
4. Replace the media tray
assembly if problem remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
35 Res Save Off This IR is displayed when the This message displays when
Deficient Memory printer lacks sufficient memory the printer lacks sufficient Next
to enable Resource Save. This memory to enable Resource
message usually indicates the Save. This message usually
user has allocated too much indicates the user has
memory for one or more of the allocated too much memory for Go Back
printer's link buffers; however, one or more of the printer link
modification of other printer buffers; however, modification
settings which affect the of other printer settings which
amount of available memory affect the amount of available
may also create this condition. memory may also create this
If the user desires to enable condition. If restoration of
Resource Save after this Resource Save is required
message has been posted, it is after this message is received,
recommended the user either the customer should install
install additional memory or set additional memory or set each
each link buffer back to the link buffer to Auto. Once all link
Auto value. buffers are returned to Auto,
you should exit the menu to
Once all link buffers are activate the link buffer
returned to Auto, the user changes. Once the printer
should exit the menus to returns to the Ready state, you
activate the link buffer can enable Resource Save and
changes. Once the printer go back and modify the link
returns to the Ready state, the buffers again. Note the
user may then enable reduction of available memory
Resource Save and then finally to the link buffers when
go back and modify the link Resource Save has been
buffers again. The user should enabled, and compare it to the
note the reduction of available memory available when
memory to the link buffers Resource Save is disabled.
when Resource Save has been
enabled as opposed to the • Press to disable
memory available when Resource Save and
Resource Save is disabled. continue printing.
To enable Resource Save
after you get this message:
- Make sure the link
buffers are set to Auto,
then exit the menus to
activate the link buffer
changes.
- When Ready is
displayed, enable
Resource Save.
• Install additional memory.
37 Insufficient Collation This message displays when The following actions may be
Area the printer memory is taken:
insufficient to perform the Flash
Memory Defragment operation. • Press to clear the
Note: This message is posted message. To perform the
prior to the actual start of the defragment operation:
defragment operation. The - Delete fonts, macros,
printer code determines if and other data in RAM.
enough printer memory is - Install additional printer
available to complete the memory.
defragment operation. The
user should not be concerned • Press until Busy/
with losing resources stored in Waiting appears. The
the flash option. following actions are
available:
- Cancel Job
- Reset Printer
- Reset Active Bin
Previous
Error
code or Error contents Description/Action Possible repair actions
message
37 Insufficient Memory This message displays when The following actions may be
the printer memory used to taken: Next
restore the Print and Hold jobs
from the disk and found that • Press to clear the
some or all of the jobs could message. Some of the Print
not be restored. The printer ran and Hold jobs on the disk Go Back
out of memory while attempting will not be restored. They
to restore the jobs. remain on the disk, but
cannot be accessed.
38 Memory Full This message displays when The following actions may be
the printer is processing an taken:
incoming job and there is
insufficient memory available • Press to clear the
to continue processing the job. message. Perform the
defragment operation:
- Perform the defragment
operation
- Delete fonts, macros,
and other data in RAM
- Install additional
memory
39 Complex Page This message displays when The following actions may be
the page is too complex to taken:
print. The following actions
may be taken: • Press to clear the
message and continue the
job. Some data loss may
occur. Simplify the print job
and reprint, if necessary.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
44.01 RFID Error Bad tag error: a tag has failed 1. Retest using new RFID
to program, or the “Retry media. Next
Count” has been exceeded. 2. Check the RFID firmware
Note: This error is not a data card, RFID interface card,
parsing error, but indicates bad RFID cable, and RFID Go Back
RFID media. It is posted only if option for correct
the “Stop on Error” menu installation. Go to
setting is set to “ON”. “Installing / Removing
the RFID UHF option” on
page 4-149.
3. Replace the RFID UHF
option.
44.11 RFID Error Generic parse error 1. These error codes most
likely indicate a problem
44.12 RFID Error Subcommand appears with the customer’s
truncated datastream, and not the
RFID Option itself. Ensure
44.13 RFID Error Subcommand appears longer
there is nothing wrong with
than expected
the customer’s datastream.
44.14 RFID Error Subcommand field value was 2. Check the RFID firmware
invalid card, RFID interface card,
RFID cable, and RFID
44.15 RFID Error Invalid subcommand format option for correct
(invalid magic byte) installation. Go to
“Installing / Removing
44.16 RFID Error Subcommand format valid but
the RFID UHF option” on
not supported
page 4-149
44.17 RFID Error Illegal chars in subcommand 3. Replace the RFID UHF
for specified format option.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
44.26 RFID Error Based on tag location 1. These error codes most
parameters: tag is not likely indicate a problem Next
compatible with printer with the customer’s
datastream, and not the
44.27 RFID Error Unsupported SA Code RFID Option itself. Ensure Go Back
there is nothing wrong with
44.28 RFID Error Invalid Power setting
the customer’s datastream.
44.29 RFID Error Unsupported Feature 2. Check the RFID firmware
card, RFID interface card,
44.31 RFID Error Generic run-time reader error RFID cable, and RFID
option for correct
44.32 RFID Error Reader response timeout
installation. Go to
44.33 RFID Error Garbled or short response from “Installing / Removing
reader the RFID UHF option” on
page 4-149.
3. Replace the RFID UHF
option.
44.34 RFID Error Read/Verify operation failed 1. Retest using new RFID
(tag data from reader != media
expected value) 2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
3. Replace the RFID UHF
option.
44.35 RFID Error Invalid RFID region 1. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
44.36 RFID Error Invalid X/Y Position 1. This error code most likely
indicates a problem with Next
the customer’s datastream,
and not the RFID Option
itself. Ensure there is Go Back
nothing wrong with the
customer’s datastream.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
3. Replace the RFID UHF
option.
42.XY Cartridge Region This IR is displayed when the Install a new toner cartridge
Mismatch printer detects that the installed that matches the correct
cartridge has a region that regional specification.
differs from the below options.
To clear this IR, the printer
cartridge must be replaced with
one that has a proper region.
X and Y can have the following
values:
0 : Worldwide region or
Undefined region
1 : America
2 : EMEA
3 : Asia
4 : Latin America
9 : Invalid region
50 PPDS Font Error This message displays when The following actions may be
the PPDS interpreter has taken:
encountered a font error.
• Press to clear the
Note: This error may only
occur when the printer is message and continue
formatting PPDS print data. processing the job.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
54 Serial Option [x] Error This IR is displayed when a Go to network service check.
serial error (framing, parity or
overrun) has been detected on See “Network service check”
the specified optional serial on page 2-170.
port. This usually indicates that
the serial port has not been set
up correctly.
Once a host interface error has
been displayed for the first
time, reporting of further host
interface errors for the
associated port is suppressed
until the interface parameters
are changed for the
associated, or the machine is
powered off.
54 Std Network Software This error displays when a The following actions may be
Error network port is detected, but taken:
the printer cannot establish
communications with it. • Press to clear the
message and continue
printing.
The job may not print
correctly.
• Program new firmware for
the network interface.
Reset the printer.
54 Network [x] Software This error displays when a The following actions may be
Error network port is detected, but taken:
the printer cannot establish
communications with it. • Press to clear the
message and continue
printing.
The job may not print
correctly.
• Program new firmware for
the network interface.
• Reset the printer.
56 Parallel Port [x] This error displays when data Go to network service check.
Disabled is sent to the printer across an
optional parallel port, but the See “Network service check”
port has been disabled. Once on page 2-170.
this message displays,
reporting of further errors is
suppressed until the menus are
entered, or the printer is reset.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
56 Serial Port [x] This error displays when data Go to network service check.
Disabled is sent to the printer across an Next
serial port, but the port has See “Network service check”
been disabled. Once this on page 2-170.
message displays, reporting of
further errors is suppressed Go Back
until the menus are entered, or
the printer is reset.
56 Standard USB Port Displayed when status is The following actions may be
Disabled requested over the USB port, taken:
but the port has been disabled.
Once the error has been • Press to clear the
displayed for the first time, message. The printer
reporting of further errors is discards any data received
suppressed until the menus are on the USB port.
entered or the printer is reset.
• Press until Busy/
Waiting appears. The
following are available:
- Reset Printer
Reset Active Bin
56 USB Port [x] Disabled Displayed when status is The following actions may be
requested over the USB port, taken:
but the port has been disabled.
Once the error has been • Press to clear the
displayed for the first time, message. The printer
reporting of further errors is discards any data received
suppressed until the menus are on the USB port.
entered or the printer is reset.
• Press until Busy/
Waiting appears. The
following are available:
- Reset Printer
Reset Active Bin
58 Invalid Tray Either no input trays or there 1. Ensure the RFID option is
Configuration are optional trays above the in first position under printer
RFID option. and that there is at least
one input tray beneath the
RFID option.
2. Check the RFID firmware
card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
3. Replace the RFID UHF
option.
58 Too Many Bins This error code displays when 1. Turn off and unplug the
Attached too many bins are attached to printer.
the printer. 2. Remove the excess bins.
3. Plug in the printer, and turn
it on.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
58 Too Many Disks This error code displays when 1. Turn off and unplug the
Installed too many disks are attached to printer. Next
the printer. 2. Remove the excess disks.
3. Plug in the printer, and turn
it on.
Go Back
58 Too Many Flash This error code displays when 1. Turn off and unplug the
Options too many user flash memory printer.
options or too many optional 2. Remove the excess flash
firmware cards have been memory.
installed. 3. Plug in the printer, and turn
User can power off and remove it on.
extra flash options.
58 Too Many Trays This error code displays when 1. Turn off and unplug the
Attached too many input trays are printer.
attached to the printer. 2. Remove the excess trays.
Note: With the RFID option 3. Plug in the printer, and turn
attached, the maximum it on.
number of trays is three.
Without the RFID option
attached, the maximum
number is four.
59 Incompatible Duplex An incompatible duplex option 1. Turn off and unplug the
is installed. printer.
Remove the incompatible 2. Remove the incompatible
external duplex unit
duplex option and press assembly.
to clear the message. 3. Plug in the printer, and turn
Note: If the user installed the it on.
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
59 Incompatible Output An incompatible output bin is 1. Turn off and unplug the
Bin [x] installed. For Output Bin x, x=1, printer. Next
2, or 3. 2. Remove the incompatible
Remove the incompatible output option.
output bin and press to 3. Plug in the printer, and turn
it on. Go Back
clear the message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
59 Incompatible Tray [x] An incompatible tray is 1. Turn off and unplug the
installed. For Tray x, x= 2, 3, 4, printer.
or 5. 2. Remove the incompatible
Remove the incompatible tray trays.
and press to clear the 3. Plug in the printer, and turn
it on.
message.
Note: If the user installed the
incompatible device to satisfy a
Check Device Connections/
reattach message, the user
should reinstall an associated
compatible option or hot unplug
the option.
61 Defective Disk This error code displays when press to clear the
the printer detects a defective message. The disk is marked
disk. This error may occur at defective and normal printer
power on or during disk format operations continue. Disk
and write operations. While this operations are not allowed with
message displays. a defective disk. The Format
Disk menu is not shown.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
88 Cartridge Nearly Low This IR is displayed when Replace the print cartridge.
cartridge low occurs and the
cartridge low alarm is
activated. If cartridge alarm is
not activated, this is not an
intervention condition.
88 Replace Cartridge This IR is displayed when toner Replace the print cartridge.
cartridge is exhausted/empty.
Previous
Error code table 1
Error
code or Error contents Description/Action Possible repair actions
message Next
200.00 Sensor (input) area The media is jammed in the 1. Fan the media and check for
jam sensor (input) area. obstructions. Go Back
2. Go to sensor (input) service
check.
See “Sensor (input) service
check” on page 2-118.
200.01 Sensor (input) The media reached the sensor 1. Fan the media and check for
lingering jam (input) but did not clear it within obstructions.
the specified time.
Source = MPF, duplex 2. Go to sensor (input)
or envelope feeder lingering jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-124.
200.02 Sensor (input) The media reached the sensor 1. Fan the media and ensure it
lingering jam (input) but did not clear it within is properly installed.
the specified time.
2. Go to sensor (input)
lingering jam service check.
See “Sensor (input) lingering
jam service check.” on
page 2-124.
200.04 Sensor (input) early The media reached the sensor 1. Fan the media and ensure it
jam (input) sooner than the is properly installed.
specified time.
2. Go to sensor (input) early
Wrong config ID causes engine jam service check.
to assume 500 paper path on
250 model. See “Sensor (input) early jam
service check” on
page 2-125.
200.06 Sensor (input) early The sensor (input) rebounded Go to sensor (input) service
jam once the trailing edge of the check.
media passed.
See “Sensor (input) service
check” on page 2-118.
200.07 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = input option See “Sensor (input) late jam
tray service check.” on
page 2-121.
200.08 Sensor (input) early The media reaches the sensor 1. Fan the media and ensure it
jam (input) sooner than the is properly installed.
specified time.
2. Go to sensor (input) early
jam service check.
See “Sensor (input) early jam
service check” on
page 2-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
200.09 Printhead laser start The printhead laser start 1. Remove all media present
failure process failed because it did in media path. Next
not receive proper feedback 2. Check all connections on
signal from the printhead the printhead.
motor. 3. Check all connections on
the system card assembly. Go Back
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
200.10 Printhead motor The printhead motor is not 1. Remove all media present
synchronization error synchronized when media in media path.
reaches the sensor (input). 2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
200.11 Printhead polygon The printhead polygon mirror 1. Remove all media present
mirror synchronization motor becomes un- in media path.
error synchronized when the media 2. Check all connections on
reaches the sensor (input). the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
200.12 Laser power signal The printhead laser power 1. Remove all media present
error signal has failed in media path.
2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60
5. Replace the system card if
problem remains. Go to
“System card assembly
removal” on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
200.13 Sensor (input) static Media remains on the sensor Go to sensor (input) static jam
jam (input) during the warm up service check. Next
sequence.
See “Sensor (input) static
jam service check” on
page 2-127.
Go Back
200.14 Sensor (input) early The media reached the sensor Go to sensor (input) early jam
jam (input) sooner than the service check.
specified time.
See “Sensor (input) early jam
service check” on
page 2-125.
200.15 Laser power did not Laser circuit failure on 1. Remove all media present
settle printhead or system card in media path.
assembly. 2. Check all connections on
the printhead.
3. Check all connections on
the system card assembly.
4. Replace the printhead if
problem remains. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60
5. Replace the system card if
problem remains. Go to
“System card assembly
removal” on page 4-75.
200.16 Main drive motor The main drive motor assembly 1. Remove all media present
assembly load error has failed or caused high in media path.
mechanical load due to paper 2. Check all connections on
jam or bind. the main drive motor
assembly.
3. Check all connections on
the system card assembly.
4. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-53.
200.17 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 1 See “Sensor (input) lingering
Tray level= Not Low jam service check.” on
page 2-124.
200.18 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 1 See “Sensor (input) lingering
Tray level = Low jam service check.” on
page 2-124.
200.19 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 1 See “Sensor (input) lingering
Tray level = Empty jam service check.” on
page 2-124.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
200.27 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check. Next
the specified time.
Source = Tray 2 See “Sensor (input) lingering
Tray level = Not Low jam service check.” on
page 2-124.
Go Back
200.28 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 2 See “Sensor (input) lingering
Tray level = Low jam service check.” on
page 2-124.
200.29 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 2 See “Sensor (input) lingering
Tray level = Empty jam service check.” on
page 2-124.
200.32 Operator panel door Operator panel door assembly 1. Ensure that the operator
assembly not fully closed. Interlock panel door assembly is fully
switch not functioning correctly. closed.
switch failure
2. Check operator panel door
assembly for damage.
3. Check interlock switch (in
left operator panel hinge)
for damage.
4. Check all connections on
the system card assembly.
200.33 Sensor (input) early The media reached the sensor 1. Fan the media and ensure it
jam (input) sooner than the is properly installed.
specified time.
2. Go to sensor (input) early
Wrong config ID causes engine jam service check.
to assume 500 paper path on
250 model. See “Sensor (input) early jam
service check” on
page 2-125.
200.34 Sensor (toner empty) The sensor (toner empty) has 1. Inspect print cartridge pulse
failure failed or is not sensing the wheel for damage and replace
pulse wheel on the print if needed.
cartridge.
2. Check the sensor (toner
empty) for proper operation.
See “Sensor (toner empty)
service check” on
page 2-146.
200.37 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 3 See “Sensor (input) lingering
Tray level= Not Low jam service check.” on
page 2-124.
200.38 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 3 See “Sensor (input) lingering
Tray level = Low jam service check.” on
page 2-124.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
200.39 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check. Next
the specified time.
Source = Tray 3 See “Sensor (input) lingering
Tray level = Empty jam service check.” on
page 2-124.
Go Back
200.47 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 4 See “Sensor (input) lingering
Tray level = Not Low jam service check.” on
page 2-124.
200.48 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 4 See “Sensor (input) lingering
Tray level = Low jam service check.” on
page 2-124.
200.49 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 4 See “Sensor (input) lingering
Tray level = Empty jam service check.” on
page 2-124.
200.57 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 5 See “Sensor (input) lingering
Tray level = Not Low jam service check.” on
page 2-124.
200.58 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 5 See “Sensor (input) lingering
Tray level = Low jam service check.” on
page 2-124.
200.59 Sensor (input) The media reached the sensor Go to sensor (input) lingering
lingering jam (input) but did not clear it within jam service check.
the specified time.
Source = Tray 5 See “Sensor (input) lingering
Tray level = Empty jam service check.” on
page 2-124.
201.00 Sensor (fuser output) The media is jammed in the Go to sensor (fuser output)
area jam. sensor (fuser output) area. service check.
Type 1 fuser See “Sensor (fuser output)
service check” on
page 2-118.
201.01 Main drive motor The main drive motor assembly 1. Check all connections on
assembly load error. has failed or caused high the main drive motor
mechanical load due to paper assembly.
Type 1 fuser jam or bind. 2. Check all connections on
the system card assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-53.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
201.02 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam. sensor (fuser output) within the jam service check. Next
specified time.
Type 1 fuser See “Sensor (fuser output)
late jam service check.” on
page 2-127.
Go Back
If problem remains, a type 2
fuser can be installed.
201.03 Image data did not Printhead write failure 1. Check all connections on the
start in time printhead assembly
Type 1 fuser 2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-75.
201.04 Sensor (narrow The expected wide media is Go to sensor (narrow media)
media) late jam late reaching the sensor late jam service check.
(narrow media) within the
Type 1 fuser specified time. See “Sensor (narrow media)
late jam service check.” on
page 2-131.
201.06 Sensor (narrow The expected wide media is Go to sensor (narrow media)
media) late jam late reaching the sensor late jam service check.
(narrow media) within the
Type 1 fuser specified time. See “Sensor (narrow media)
late jam service check.” on
page 2-131.
201.07 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 1 fuser See “Sensor (fuser output)
late jam service check.” on
page 2-127.
201.25 Sensor (fuser output) The media is jammed in the Go to sensor (fuser output)
area jam. sensor (fuser output) area. service check.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
page 2-127.
201.26 Main drive motor The main drive motor assembly 1. Check all connections on
assembly load error. has failed or caused high the main drive motor
mechanical load due to paper assembly.
Type 2 fuser jam or bind. 2. Check all connections on
the system card assembly.
3. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-53.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
201.27 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam. sensor (fuser output) within the jam service check. Next
specified time.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
page 2-127.
Go Back
If problem remains, a type 2
fuser can be installed.
201.28 Image data did not Printhead write failure 1. Check all connections on the
start in time printhead assembly
Type 2 fuser 2. Check all connections on the
system card assembly.
3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-75.
201.29 Sensor (narrow The expected wide media is Go to sensor (narrow media)
media) late jam late reaching the sensor late jam service check.
(narrow media) within the
Type 2 fuser specified time. See “Sensor (narrow media)
late jam service check.” on
page 2-131.
201.30 Operator panel door The printer detected that the 1. Remove all media present
assembly interlock operator panel door interlock in media path.
switch failure switch did not cycle prior to 2. Ensure that the operator
printer restart. panel door assembly is fully
Type 2 fuser
open then fully closed.
3. Check operator panel door
assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.31 Sensor (narrow The expected wide media is Go to sensor (narrow media)
media) late jam late reaching the sensor late jam service check.
(narrow media) within the
Type 2 fuser specified time. See “Sensor (narrow media)
late jam service check.” on
page 2-131.
201.32 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
page 2-127.
201.50 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output)
late jam sensor (fuser output) within the service check.
specified time.
Type 1 fuser See “Sensor (fuser output)
service check” on
Fuser page count has page 2-118.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
201.51 Main drive motor The main drive motor assembly 1. Check all connections on
assembly load error. has failed or caused high the main drive motor Next
mechanical load due to paper assembly.
Type 1 fuser jam or bind. 2. Check all connections on
Fuser page count has the system card assembly.
exceeded life. 3. Replace the main drive Go Back
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-53.
201.52 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 1 fuser See “Sensor (fuser output)
late jam service check.” on
Fuser page count has page 2-127.
exceeded life.
If problem remains, a type 2
fuser can be installed.
201.53 Image data did not Printhead write failure 1. Check all connections on the
start in time printhead assembly
Type 1 fuser 2. Check all connections on the
system card assembly.
Fuser page count has
exceeded life 3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-75.
201.54 Sensor (narrow The media is late reaching the Go to sensor (narrow media)
media) late jam sensor (narrow media) within late jam service check.
the specified time.
Type 1 fuser See “Sensor (narrow media)
late jam service check.” on
Fuser page count has page 2-131.
exceeded life
201.55 Operator panel door The printer detected that the 1. Remove all media present
assembly interlock switch (operator panel door in media path.
switch open failure interlock) did not cycle prior to 2. Ensure that the operator
printer restart. panel door assembly is fully
Type 1 fuser
open then fully closed.
Fuser page count has 3. Check operator panel door
exceeded life assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.56 Sensor (narrow The media is late reaching the Go to sensor (narrow media)
media) late jam sensor (narrow media) within late jam service check.
the specified time.
Type 1 fuser See “Sensor (narrow media)
late jam service check.” on
Fuser page count has page 2-131.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
201.57 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check. Next
specified time.
Type 1 fuser See “Sensor (fuser output)
late jam service check.” on
Fuser page count has page 2-127.
exceeded life Go Back
201.75 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
Fuser page count has page 2-127.
exceeded life.
201.76 Main drive motor The main drive motor assembly 1. Remove all media present
assembly load error. has failed or caused high in media path.
mechanical load due to paper 2. Check all connections on
Type 2 fuser jam or bind. the main drive motor
Fuser page count has assembly.
exceeded life. 3. Check all connections on
the system card assembly.
4. Replace the main drive
motor assembly if problem
remains. Go to “Output
cover assembly removal”
on page 4-53.
201.77 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
Fuser page count has page 2-127.
exceeded life.
201.78 Image data did not Printhead write failure 1. Check all connections on the
start in time printhead assembly
Type 2 fuser 2. Check all connections on the
system card assembly.
Fuser page count has
exceeded life 3. Replace the printhead
assembly if problem remains.
4. Replace the system card
assembly if problem remains.
Go to “System card
assembly removal” on
page 4-75.
201.79 Sensor (narrow The media is late reaching the Go to sensor (narrow media)
media) late jam sensor (narrow media) within late jam service check.
the specified time.
Type 2 fuser See “Sensor (narrow media)
late jam service check.” on
Fuser page count has page 2-131.
exceeded life
Previous
Error
code or Error contents Description/Action Possible repair actions
message
201.80 Operator panel door The printer detected that the 1. Remove all media present
assembly interlock switch (operator panel door in media path. Next
switch open failure interlock) did not cycle prior to 2. Ensure that the operator
printer restart. panel door assembly is fully
Type 2 fuser
open then fully closed.
Fuser page count has 3. Check operator panel door Go Back
exceeded life assembly for damage.
4. Check interlock switch (in
left operator panel hinge)
for damage.
5. Check all connections on
the system card assembly.
201.81 Sensor (narrow The media is late reaching the Go to sensor (narrow media)
media) late jam sensor (narrow media) within late jam service check.
the specified time.
Type 2 fuser See “Sensor (narrow media)
late jam service check.” on
Fuser page count has page 2-131.
exceeded life.
201.82 Sensor (fuser output) The media is late reaching the Go to sensor (fuser output) late
late jam sensor (fuser output) within the jam service check.
specified time.
Type 2 fuser See “Sensor (fuser output)
late jam service check.” on
Fuser page count has page 2-127.
exceeded life
202.00 Paper jam around Page may be jammed in fuser 1. Remove all media present
fuser exit or redrive exit or redrive area. in media path.
area. 2. Check media for proper
Type 1 fuser installation.
3. Check for obstructions in
media path.
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-118.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-119.
202.01 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did not reach the sensor
(narrow media)
202.02 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
202.03 Sensor (narrow Media remains on the sensor Go to sensor (narrow media)
media) static jam (narrow media) during the static jam service check.
warm up sequence.
Type 1 fuser See “Sensor (narrow media)
static jam service check” on
page 2-132.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.04 Sensor (fuser output) The sensor (fuser output) Go to sensor (fuser output)
bounce rebounded once the trailing service check. Next
edge of the media passed.
Type 1 fuser See “Sensor (fuser output)
service check” on
page 2-118.
Go Back
202.06 Sensor (fuser output) Media remains on the sensor Go to sensor (fuser output)
static jam (fuser output) during the warm static jam service check.
up sequence.
Type 1 fuser See “Sensor (fuser output)
static jam service check” on
page 2-130.
202.07 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
202.09 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
202.10 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did not reach the sensor
(narrow media)
202.11 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did reach the sensor
(narrow media)
202.12 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did reach the sensor
(narrow media)
202.13 Sensor (fuser output) Media remains on the sensor 1. Go to sensor (fuser output)
static jam (fuser output) and the sensor static jam service check.
(narrow media) during the See “Sensor (fuser
and warm up sequence. output) static jam service
Sensor (narrow check” on page 2-130.
media) static jam 2. Go to sensor (narrow
Type 1 fuser media) static jam service
check. See “Sensor
(narrow media) static jam
service check” on
page 2-132.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.25 Paper jam around Page may be jammed in fuser 1. Remove all media present
fuser exit or redrive exit or redrive area. in media path. Next
area. 2. Check media for proper
Type 2 fuser installation.
3. Check for obstructions in
media path. Go Back
4. Go to sensor (fuser output)
service check.
5. See “Sensor (fuser
output) service check” on
page 2-118.
6. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-119.
202.26 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did not reach the sensor
(narrow media)
202.27 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
202.28 Sensor (narrow Media remains on the sensor Go to sensor (narrow media)
media) static jam (narrow media) during the static jam service check.
warm up sequence.
Type 2 fuser See “Sensor (narrow media)
static jam service check” on
page 2-132.
202.29 Sensor (fuser output) The sensor (fuser output) Go to sensor (fuser output)
bounce rebounded once the trailing service check.
edge of the media passed.
Type 2 fuser See “Sensor (fuser output)
service check” on
page 2-118.
202.31 Sensor (fuser output) Media remains on the sensor Go to sensor (fuser output)
static jam (fuser output) during the warm static jam service check.
up sequence.
Type 2 fuser See “Sensor (fuser output)
static jam service check” on
page 2-130.
202.32 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.34 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check. Next
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
on page 2-129.
Go Back
202.35 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did not reach the sensor
(narrow media)
202.36 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did reach the sensor
(narrow media)
202.37 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did reach the sensor
(narrow media)
202.38 Sensor (fuser output) Media remains on the sensor 1. Go to sensor (fuser output)
static jam (fuser output) and the sensor static jam service check.
(narrow media) during the See “Sensor (fuser
and warm up sequence. output) static jam service
Sensor (narrow check” on page 2-130.
media) static jam 2. Go to sensor (narrow
Type 2 fuser media) static jam service
check. See “Sensor
(narrow media) static jam
service check” on
page 2-132.
202.50 Paper jam around Page may be jammed in fuser 1. Remove all media present
fuser exit or redrive exit or redrive area. in media path.
area. 2. Check media for proper
Type 1 fuser installation.
3. Check for obstructions in
Fuser page count has media path.
exceeded life
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-118.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-119.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.51 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check. Next
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. lingering jam service check.”
on page 2-129.
Type 1 fuser Go Back
Fuser page count has
exceeded life.
202.52 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
202.53 Sensor (narrow Media remains on the sensor Go to sensor (narrow media)
media) static jam (narrow media) during the static jam service check.
warm up sequence.
Type 1 fuser See “Sensor (narrow media)
static jam service check” on
Fuser page count has page 2-132.
exceeded life.
202.54 Sensor (fuser output) The sensor (fuser output) Go to sensor (fuser output)
bounce rebounded once the trailing service check.
edge of the media passed.
Type 1 fuser See “Sensor (fuser output)
service check” on
Fuser page count has page 2-118.
exceeded life.
202.56 Sensor (fuser output) Media remains on the sensor Go to sensor (fuser output)
static jam (fuser output) during the warm static jam service check.
up sequence.
Type 1 fuser See “Sensor (fuser output)
static jam service check” on
Fuser page count has page 2-130.
exceeded life.
202.57 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
202.59 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 1 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
202.60 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did not reach the sensor
(narrow media)
Fuser page count has
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.61 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check. Next
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did reach the sensor Go Back
(narrow media)
Fuser page count has
exceeded life.
202.62 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 1 fuser Media did reach the sensor
(narrow media)
Fuser page count has
exceeded life.
202.63 Sensor (fuser output) Media remains on the sensor 1. Go to sensor (fuser output)
static jam (fuser output) and the sensor static jam service check.
(narrow media) during the See “Sensor (fuser
and warm up sequence. output) static jam service
Sensor (narrow check” on page 2-130.
media) static jam 2. Go to sensor (narrow
Type 1 fuser media) static jam service
check. See “Sensor
Fuser page count has (narrow media) static jam
exceeded life. service check” on
page 2-132.
202.75 Paper jam around Page may be jammed in fuser 1. Remove all media present
fuser exit or redrive exit or redrive area. in media path.
area. 2. Check media for proper
Type 2 fuser installation.
3. Check for obstructions in
Fuser page count has media path.
exceeded life.
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-118.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-119.
202.76 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did not reach the sensor
(narrow media)
Fuser page count has
exceeded life.
202.77 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.78 Sensor (narrow Media remains on the sensor 1. Go to sensor (fuser output)
media) static jam (narrow media) during the static jam service check. Next
warm up sequence. See “Sensor (fuser
Type 2 fuser output) static jam service
Fuser page count has check” on page 2-130.
exceeded life. 2. Go to sensor (narrow Go Back
media) static jam service
check. See “Sensor
(narrow media) static jam
service check” on
page 2-132.
202.79 Sensor (fuser output) The sensor (fuser output) Go to sensor (fuser output)
bounce rebounded once the trailing service check.
edge of the media passed.
Type 2 fuser See “Sensor (fuser output)
service check” on
Fuser page count has page 2-118.
exceeded life.
202.81 Sensor (fuser output) Media remains on the sensor Go to sensor (fuser output)
static jam (fuser output) during the warm static jam service check.
up sequence.
Type 2 fuser See “Sensor (fuser output)
static jam service check” on
Fuser page count has page 2-130.
exceeded life.
202.82 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
202.84 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Type 2 fuser See “Sensor (fuser output)
lingering jam service check.”
Fuser page count has on page 2-129.
exceeded life.
202.85 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did not reach the sensor
(narrow media)
Fuser page count has
exceeded life.
202.86 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check.
it in the specified time.
Destination is See “Sensor (fuser output)
standard bin. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did reach the sensor
(narrow media)
Fuser page count has
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
202.87 Sensor (fuser output) Media reached the sensor Go to sensor (fuser output)
lingering jam. (fuser output) but did not clear lingering jam service check. Next
it in the specified time.
Destination is output See “Sensor (fuser output)
option. and lingering jam service check.”
on page 2-129.
Type 2 fuser Media did reach the sensor Go Back
(narrow media)
Fuser page count has
exceeded life.
202.88 Sensor (fuser output) Media remains on the sensor 1. Go to sensor (fuser output)
static jam (fuser output) and the sensor static jam service check.
(narrow media) during the See “Sensor (fuser
and warm up sequence. output) static jam service
Sensor (narrow check” on page 2-130.
media) static jam 2. Go to sensor (narrow
Type 2 fuser media) static jam service
check. See “Sensor
Fuser page count has (narrow media) static jam
exceeded life. service check” on
page 2-132.
202.99 Fuser ID chip failure The system does not recognize Replace the fuser unit
the ID chip on the fuser unit. assembly.
Go to “Fuser unit assembly
removal” on page 4-22,
203.00 Paper jam around Page may be jammed in 1. Remove all media present
redrive area. redrive area. in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
4. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-118.
5. Go to sensor (narrow
media) service check. See
“Sensor (narrow media)
service check” on
page 2-119.
203.01 Internal duplex drive The internal duplex drive motor 1. Remove all media present
motor control failure. motor does not reach the in media path.
proper operating speed at the 2. Check all connections on
Internal duplex specified time. the duplex media entrance
drive motor assembly.
3. Check all connections on
the system card assembly.
4. Replace the duplex media
entrance drive motor
assembly if problem
remains. Go to “Duplex
drive motor assembly
removal (T652, T654,
T656)” on page 4-18.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
203.08 Redrive motor load The redrive motor assembly 1. Remove all media present
error has failed or caused high in media path. Next
mechanical load during the 2. Ensure that upper redive
warm up sequence. assembly is properly
installed.
3. Check all connections on Go Back
the redrive motor
assembly.
4. Check all connections on
the system card assembly.
5. Replace the redrive motor
assembly if problem
remains. Go to “Redrive
assembly removal” on
page 4-62.
203.10 Redrive motor control The redrive motor does not 1. Remove all media present
failure. reach the proper operating in media path.
speed at the specified time. 2. Ensure that upper redive
Media tray 1
assembly is properly
installed.
3. Check all connections on
the redrive motor
assembly.
4. Check all connections on
the system card assembly.
5. Replace the redrive motor
assembly if problem
remains. Go to “Redrive
assembly removal” on
page 4-62.
203.18 Redrive motor The redrive motor assembly 1. Remove all media present
assembly underspeed does not rotate at the specified in media path.
error. speed. 2. Ensure that upper redive
assembly is properly
installed.
3. Check all connections on
the redrive motor
assembly.
4. Check all connections on
the system card assembly.
5. Replace the redrive motor
assembly if problem
remains. Go to “Redrive
assembly removal” on
page 4-62.
203.20 Redrive motor lost The redrive motor is not 1. Check all connections on
encoder failure reporting pulses back to the the redrive motor
engine. assembly.
2. Check all connections on
the system card assembly.
3. Replace the redrive motor
assembly if problem
remains. Go to “Redrive
assembly removal” on
page 4-62
Previous
Error
code or Error contents Description/Action Possible repair actions
message
230.00 Paper jam around Page may be jammed in 1. Remove all media present
internal duplex. internal duplex area. in media path. Next
Source = Internal 2. Check for obstructions in
duplex media path.
3. Go to sensor (fuser output)
service check. See Go Back
“Sensor (fuser output)
service check” on
page 2-118.
4. Go to sensor (duplex input)
service check. See
“Sensor (duplex input)
service check” on
page 2-119.
230.01 Sensor (duplex input) Media reached the sensor Go to sensor (duplex input)
lingering jam (duplex input) but did not clear lingering jam service check.
it in the specified time.
Source = Internal See “Sensor (pass through)
duplex late jam service check” on
page 2-137.
230.02 Sensor (duplex input) Media is late reaching the Go to sensor (duplex input) late
late jam sensor (duplex input) within the jam service check.
specified time.
Source = Internal See “Sensor (duplex input)
duplex late jam service check.” on
page 2-133.
230.03 Sensor (duplex input) The sensor (duplex input) Go to sensor (duplex input)
bounce rebounded once the trailing service check. See “Sensor
edge of the media passed. (duplex input) service
Source = Internal check” on page 2-119.
duplex
230.04 Sensor (input) late Media is late reaching the Go to sensor (input) late jam
jam from duplex sensor (input) within the service check.
specified time during the
Source = Internal second side printing using the See “Sensor (input) late jam
duplex internal duplex. service check.” on
page 2-121.
230.05 sensor (duplex input) Media reached the sensor Go to sensor (duplex input)
lingering jam (duplex input) but did not clear lingering jam service check.
it in the specified time.
Source = Internal See “Sensor (pass through)
duplex late jam service check” on
page 2-137.
230.06 Sensor (input) late Media is late reaching the Go to sensor (input) late jam
jam from duplex sensor (input) within the service check.
specified time during the
Source = Internal second side printing using the See “Sensor (input) late jam
duplex internal duplex. service check.” on
page 2-121.
230.07 Sensor (input) late Media is late reaching the Go to sensor (input) late jam
jam from duplex sensor (input) within the service check.
specified time during the
Source = Internal second side printing using the See “Sensor (input) late jam
duplex internal duplex. service check.” on
page 2-121.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
230.08 Internal duplex drive The internal duplex drive motor 1. Remove all media present
motor load error assembly has failed or caused in media path. Next
high mechanical load during 2. Check all connections on
Source = Internal warm up sequence.
duplex the duplex media entrance
drive motor assembly.
3. Check all connections on Go Back
the system card assembly.
4. Replace the duplex drive
motor assembly if problem
remains. Go to “Duplex
drive motor assembly
removal (T652, T654,
T656)” on page 4-18.
230.10 Internal duplex drive The internal duplex drive motor 1. Remove all media present
motor control failure. motor does not reach the in media path.
proper operating speed at the 2. Check all connections on
Source = Internal specified time.
duplex the duplex media entrance
drive motor assembly.
3. Check all connections on
the system card assembly.
4. Replace the duplex media
entrance drive motor
assembly if problem
remains. Go to “Duplex
drive motor assembly
removal (T652, T654,
T656)” on page 4-18.
230.13 sensor (duplex input) Media remains on the sensor Go to sensor (duplex input)
static jam (duplex input) during the warm static jam service check.
up sequence.
Source = Internal See “Sensor (duplex input)
duplex lingering jam service check.”
on page 2-134.
230.14 Paper jam around Page may be jammed in 1. Remove all media present
internal duplex. internal duplex area. in media path.
Source = Internal 2. Check for obstructions in
duplex media path.
3. Go to sensor (fuser output)
service check. See
“Sensor (fuser output)
service check” on
page 2-118.
4. Go to sensor (duplex input)
service check. See
“Sensor (duplex input)
service check” on
page 2-119.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
230.18 Internal duplex drive The internal duplex drive motor 1. Remove all media present
motor assembly does not rotate at the specified in media path. Next
underspeed error. speed. 2. Check all connections on
Source = Internal the duplex media entrance
duplex drive motor assembly.
3. Check all connections on Go Back
the system card assembly.
4. Replace the duplex media
entrance drive motor
assembly if problem
remains. Go to “Duplex
drive motor assembly
removal (T652, T654,
T656)” on page 4-18.
230.20 Internal duplex drive The internal duplex drive motor 1. Remove all media present
motor lost encoder is not reporting pulses back to in media path.
failure the engine. 2. Check all connections on
Source = Internal the duplex media entrance
duplex drive motor assembly.
3. Check all connections on
the system card assembly.
4. Replace the duplex drive
motor assembly if problem
remains. Go to “Duplex
drive motor assembly
removal (T652, T654,
T656)” on page 4-18.
231.00 Sensor (duplex input) Media is late reaching the Go to sensor (duplex input) late
late jam sensor (duplex input) within the jam service check.
specified time.
Source = External See “Sensor (duplex input)
duplex late jam service check.” on
page 2-133.
232.00 Sensor (duplex input) Media reached the sensor Go to sensor (duplex input)
lingering jam (duplex input) but did not clear lingering jam service check.
it in the specified time.
Source = External See “Sensor (pass through)
duplex late jam service check” on
page 2-137.
233.00 Sensor (duplex Media is late reaching the 1. Remove all media present
double-feed) late jam sensor (duplex double-feed) in media path.
within the specified time. 2. Check for obstructions in
Source = External
duplex media path.
3. Ensure the external duplex
assembly is properly
installed.
4. Ensure the rear door of the
external duplex is fully
closed.
5. Check all connections on
the external duplex
assembly.
6. Replace the external
duplex assembly if problem
remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
234.00 Sensor (duplex exit) Media is late reaching the 1. Remove all media present
late jam sensor (duplex exit) within the in media path. Next
specified time. 2. Check media for proper
Source = External
duplex installation.
3. Check for obstructions in
media path. Go Back
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check sensor (duplex exit)
for proper operation. See
“Sensor (duplex exit)
service check (external
duplex only)” on
page 2-120.
7. Check all connections on
the external duplex
assembly.
8. Replace the external
duplex assembly if problem
remains.
235.00 Sensor (duplex Media reached the sensor 1. Remove all media present
double-feed) lingering (duplex double-feed) within the in media path.
jam specified time but did not clear 2. Check media for proper
it within the specified time. installation.
Source = External
duplex 3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Replace the external
duplex assembly if problem
remains.
236.00 Sensor (duplex exit) Media reached the sensor 1. Remove all media present
lingering jam (duplex exit) within the in media path.
specified time but did not clear 2. Check media for proper
Source = External it within the specified time.
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Check sensor (duplex exit)
for proper operation.See
“Sensor (duplex exit)
service check (external
duplex only)” on
page 2-120.
6. Replace the external
duplex assembly if problem
remains.
237.00 Sensor (input) late Media is late reaching the Go to sensor (input) late jam
jam from duplex sensor (input) within the service check.
specified time during the
Source = External second side printing using the See “Sensor (input) late jam
duplex external duplex. service check.” on
page 2-121.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
237.07 Paper jam around Page may be jammed in 1. Remove all media present
external duplex external duplex area. in media path. Next
Source = External 2. Check media for proper
duplex. installation.
3. Check for obstructions in
media path. Go Back
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Ensure the external duplex
tray is fully closed.
7. Ensure the media tray 1 is
fully closed.
8. Check the lower option
drive (PTO) assembly for
damage.
9. Check all connections on
the external duplex
assembly.
10.Replace the external
duplex assembly if problem
remains.
238.00 External duplex Media remains on a sensor 1. Remove all media present
sensor static jam within the external duplex in media path.
assembly during the warm up 2. Replace the external
Source = External sequence.
duplex duplex assembly if problem
remains.
238.01 Sensor (duplex input) Media remains on the sensor Go to sensor (duplex input)
static jam (duplex input) during the warm static jam service check.
up sequence.
Source = External See “Sensor (duplex input)
duplex lingering jam service check.”
on page 2-134.
238.02 Sensor (duplex exit) Media remains on the sensor 1. Remove all media present
static jam (duplex exit) during the warm in media path.
up sequence. 2. Go to sensor (duplex exit)
Source = External
duplex service check. See
“Sensor (duplex exit)
service check (external
duplex only)” on
page 2-120.
3. Replace the external
duplex assembly if problem
remains.
238.03 Sensor (duplex input) Media remains on the sensor Go to sensor (duplex input)
static jam (duplex input) and the sensor static jam service check.
(duplex exit) during the warm
Sensor (duplex exit) up sequence. See “Sensor (duplex input)
static jam lingering jam service check.”
on page 2-134.
Source = External
duplex
Previous
Error
code or Error contents Description/Action Possible repair actions
message
238.04 Sensor (duplex Media remains on the sensor 1. Remove all media present
double-feed) static (duplex double-feed) during the in media path. Next
jam warm up sequence. 2. Replace the external
Source = External duplex assembly if problem
duplex remains.
Go Back
238.05 Sensor (duplex input) Media remains on the sensor 1. Remove all media present in
static jam (duplex input) and the sensor media path.
(double-feed) during the warm
Sensor (double-feed) up sequence. 2. Go to sensor (duplex input)
static jam static jam service check.
Source = External See “Sensor (duplex input)
duplex lingering jam service check.”
on page 2-134.
238.06 Sensor (duplex exit) Media remains on the sensor 1. Remove all media present
static jam (duplex exit) and the sensor in media path.
(double-feed) during the warm 2. Go to sensor (duplex exit)
Sensor (double-feed) up sequence.
static jam service check. See
“Sensor (duplex exit)
Source = External service check (external
duplex duplex only)” on
page 2-120.
3. Replace the external
duplex assembly if problem
remains.
238.07 Sensor (duplex input) Media remains on the sensor Go to sensor (duplex input)
static jam (duplex input), sensor (double- static jam service check.
feed) and the sensor (duplex
Sensor (double-feed) exit) during the warm up See “Sensor (duplex input)
static jam sequence. lingering jam service check.”
on page 2-134.
Sensor (duplex exit)
Source = External
duplex
239.00 Mechanical feed error Mechanical feed error or timing 1. Remove all media present
or timing error. error. in media path.
Source = External 2. Check sensor (duplex
duplex input) for proper operation.
See “Sensor (duplex
input) service check” on
page 2-119.
3. Check sensor (duplex exit)
for proper operation. See
“Sensor (duplex exit)
service check (external
duplex only)” on
page 2-120.
4. Replace the external
duplex assembly if problem
remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
239.01 External duplex Mechanical feed error or timing 1. Remove all media present
assembly error error. in media path. Next
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path. Go Back
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.02 External duplex Mechanical feed error or timing 1. Remove all media present
assembly error error. in media path.
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.03 Device controls Mechanical feed error or timing 1. Remove all media present
response error. error. in media path.
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
239.04 Input device ready Mechanical feed error or timing 1. Remove all media present
response error. error. in media path. Next
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path. Go Back
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.05 Output device Mechanical feed error or timing 1. Remove all media present
response error. error. in media path.
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.06 Failed the last page of Mechanical feed error or timing 1. Remove all media present
a staple job. error. in media path.
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
239.07 Select output device Mechanical feed error or timing 1. Remove all media present
error. error. in media path. Next
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path. Go Back
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.08 Input source ready Mechanical feed error or timing 1. Remove all media present
error. error. in media path.
Source = External 2. Check media for proper
duplex installation.
3. Check for obstructions in
media path.
4. Ensure the external duplex
assembly is properly
installed.
5. Ensure the rear door of the
external duplex is fully
closed.
6. Check all connections on
the external duplex
assembly.
7. Replace the external
duplex assembly if problem
remains.
239.11 Sensor (input) late Media is late reaching the Go to sensor (input) late jam
jam from duplex sensor (input) within the service check.
specified time during the
Source = External second side printing using the See “Sensor (input) late jam
duplex external duplex. service check.” on
page 2-121.
241.00 Media tray 1 area jam The media is jammed in the 1. Remove all media present
media tray 1 area. in media path.
Source = Tray 1
2. Check media for proper
installation.
3. Check for obstructions in
media path.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
241.01 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path. Next
the specified time. 2. Ensure media tray is not
Media tray 1
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
241.06 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 or See “Sensor (input) late jam
MPF service check.” on
page 2-121.
241.07 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path.
Source = Media tray 1 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
241.08 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path. Next
Source = Media tray 1 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and Go Back
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
241.10 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 See “Sensor (input) late jam
service check.” on
page 2-121.
241.11 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 See “Sensor (input) late jam
service check.” on
page 2-121.
241.12 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 or See “Sensor (input) late jam
envelope feeder service check.” on
page 2-121.
241.14 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 or See “Sensor (input) late jam
envelope feeder service check.” on
page 2-121.
241.15 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 or See “Sensor (input) late jam
envelope feeder service check.” on
page 2-121.
241.16 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 1 See “Sensor (input) late jam
service check.” on
page 2-121.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
241.18 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check. Next
specified time.
Source = Tray 1 See “Sensor (input) late jam
service check.” on
page 2-121.
Go Back
241.19 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path.
the specified time. 2. Ensure media tray is not
Source = Tray 1
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
241.20 Tray 1 pick motor lost The pick motor is not reporting 1. Check all connections on
encoder failure pulses back to the engine. the pick arm assembly.
Source = Tray 1 2. Check all connections on
the system card assembly.
3. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
242.00 Media tray 2 area jam The media is jammed in the 1. Remove all media present
media tray 2 area. in media path.
Source = Tray 2
2. Check media for proper
installation.
3. Check for obstructions in
media path.
242.02 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.03 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.04 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
242.05 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check. Next
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
Go Back
242.06 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.08 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 2 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
242.09 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Tray 2 See “Sensor (input) late jam
service check.” on
page 2-121.
242.10 sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.13 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 2 See “Sensor (pass through)
static jam service check” on
page 2-139.
242.16 sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.17 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
Source = Tray 2 printing process. 2. Close all media trays.
242.18 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 2 to report ready
Source = Tray 2 before the first pick attempt.
242.19 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 2 to report ready
Source = Tray 2 before a pick retry attempt.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
242.52 Tray 2 pick motor The Pick motor encoder 1. Check all connections on
overrun failure continues to detect pulses after the pick arm assembly. Next
the motor was turned off. 2. Check all connections on
Source = Tray 2
the system card assembly.
3. Replace the pick arm
assembly if problem Go Back
remains. Go to “Pick arm
assembly removal” on
page 4-54.
242.33 Tray 2 not ready Tray was not properly pushed 1. Check the size sensing
into the machine. fingers on the media tray
Source = Tray 2 for damage
2. Replace the media tray
assembly if problem
remains.
3. Check the switch (media
size) for proper connection.
4. Replace the switch (media
size) if problem remains.
Go to “Switch (media
size) assembly removal”
on page 4-73.
242.34 Empty tray pick The pick arm attempted to pick 1. Check the media out
attempted with no media in the tray. actuator for damage.
Source = Tray 2 2. Replace the media out
actuator if problem
remains. Go to “Tray roller
catch assembly removal”
on page 4-82.
242.35 Pick page received Media remains on the sensor Go to sensor (pass through)
while POR not yet (input) during the warm up static jam service check.
done. sequence.
See “Sensor (pass through)
Source = Tray 2 static jam service check” on
page 2-139.
242.36 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 2 See “Sensor (pass through)
static jam service check” on
page 2-139.
242.37 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 2 See “Sensor (pass through)
late jam service check” on
page 2-137.
242.39 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
printing process. 2. Close all media trays.
242.40 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 2 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
242.49 HCIT tray lift motor The HCIT tray lift motor has 1. Ensure the HCIT media tray
stalled failure stalled or has become assembly is properly inserted Next
obstructed. into the machine.
Source = Tray 2
2. Check the HCIT tray lift
motor assembly for binding or
damage. Go Back
242.50 HCIT tray lift motor The HCIT tray lift motor does 1. Ensure the HCIT media tray
underspeed failure not rotate at the specified assembly is properly inserted
speed. into the machine.
Source = Tray 2
2. Check the HCIT tray lift drive
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
motor assembly if problem
remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
242.52 HCIT tray lift motor The HCIT tray lift motor 1. Ensure the HCIT media tray
overrun failure continues to detect pulses after assembly is properly inserted
the motor has turned off. into the machine.
Source = Tray 2
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
242.65 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path. Next
Source = Media tray 2 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and Go Back
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
242.66 Pick motor The pick motor does not rotate 1. Remove all media present
underspeed failure at the specified speed. in media path.
Source = Media tray 2 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
242.67 Pick motor overspeed The pick motor does not rotate 1. Remove all media present
failure at the specified speed. in media path.
Source = Media tray 2 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
242.68 Pick motor stop error Pick motor stop error detected 1. Remove all media present
by options tray x in media path. Next
Source = Media tray 2
2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
242.69 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path.
the specified time. 2. Ensure media tray is not
Source = Media tray 2
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
243.00 Media tray 3 area jam The media is jammed in the 1. Remove all media present
media tray 3 area. in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
243.02 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.03 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.04 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
243.05 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check. Next
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
Go Back
243.06 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.08 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 3 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
243.10 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.13 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 3 See “Sensor (pass through)
static jam service check” on
page 2-139.
243.16 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.17 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
Source = Tray 3 printing process. 2. Close all media trays.
243.18 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 3 to report ready
Source = Tray 3 before the first pick attempt.
243.19 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 3 to report ready
Source = Tray 3 before a pick retry attempt.
243.33 Tray 3 not ready Tray was not properly pushed 1. Check the size sensing
into the machine. fingers on the media tray
Source = Tray 3 for damage
2. Replace the media tray
assembly if problem
remains.
3. Check the switch (media
size) for proper connection.
4. Replace the switch (media
size) if problem remains.
Go to “Switch (media
size) assembly removal”
on page 4-73.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
243.34 Empty tray pick The pick arm attempted to pick 1. Check the media out
attempted with no media in the tray. actuator for damage. Next
Source = Tray 3 2. Replace the media out
actuator if problem
remains. Go to “Tray roller
catch assembly removal” Go Back
on page 4-82.
243.35 Pick page received Media remains on the sensor Go to sensor (pass through)
while POR not yet (input) during the warm up static jam service check.
done. sequence.
See “Sensor (pass through)
Source = Tray 3 static jam service check” on
page 2-139.
243.36 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 3 See “Sensor (pass through)
static jam service check” on
page 2-139.
243.37 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 3 See “Sensor (pass through)
late jam service check” on
page 2-137.
243.39 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
Source = Tray 3 printing process. 2. Close all media trays.
243.40 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 3 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
243.49 HCIT tray lift motor The HCIT tray lift motor has 1. Ensure the HCIT media tray
stalled failure stalled or has become assembly is properly inserted
obstructed. into the machine.
Source = Tray 3
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
243.50 HCIT tray lift motor The HCIT tray lift motor does 1. Ensure the HCIT media tray
underspeed failure not rotate at the specified assembly is properly inserted Next
speed. into the machine.
Source = Tray 3
2. Check the HCIT tray lift
motor assembly for binding or
damage. Go Back
243.52 HCIT tray lift motor The HCIT tray lift motor 1. Ensure the HCIT media tray
overrun failure continues to detect pulses after assembly is properly inserted
the motor has turned off. into the machine.
Source = Tray 3
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
243.65 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path.
Source = Media tray 3 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
243.66 Pick motor The pick motor does not rotate 1. Remove all media present
underspeed failure at the specified speed. in media path. Next
Source = Media tray 3 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
243.67 Pick motor overspeed The pick motor does not rotate 1. Remove all media present
failure at the specified speed. in media path.
Source = Media tray 3 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
243.68 Pick motor stop error Pick motor stop error detected 1. Remove all media present
by options tray x in media path.
Source = Media tray 3
2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
243.69 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path. Next
the specified time. 2. Ensure media tray is not
Source = Media tray 3
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
244.00 Media tray 4 area jam The media is jammed in the 1. Remove all media present
media tray 4 area. in media path.
2. Check media for proper
installation.
3. Check for obstructions in
media path.
244.02 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.03 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.04 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.05 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.06 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.08 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 4 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
244.10 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check. Next
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
Go Back
244.13 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 4 See “Sensor (pass through)
static jam service check” on
page 2-139.
244.16 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.17 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
printing process. 2. Close all media trays.
244.18 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 4 to report ready
Source = Tray 4 before the first pick attempt.
244.19 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 4 to report ready
Source = Tray 4 before a pick retry attempt.
244.33 Tray 4 not ready Tray was not properly pushed 1. Check the size sensing
into the machine. fingers on the media tray
Source = Tray 4 for damage
2. Replace the media tray
assembly if problem
remains.
3. Check the switch (media
size) for proper connection.
4. Replace the switch (media
size) if problem remains.
Go to “Switch (media
size) assembly removal”
on page 4-73.
244.34 Empty tray pick The pick arm attempted to pick 1. Check the media out
attempted with no media in the tray. actuator for damage.
Source = Tray 4 2. Replace the media out
actuator if problem
remains. Go to “Tray roller
catch assembly removal”
on page 4-82.
244.35 Pick page received Media remains on the sensor Go to sensor (pass through)
while POR not yet (input) during the warm up static jam service check.
done. sequence.
See “Sensor (pass through)
Source = Tray 4 static jam service check” on
page 2-139.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
244.36 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check. Next
sequence.
Source = Tray 4 See “Sensor (pass through)
static jam service check” on
page 2-139.
Go Back
244.37 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 4 See “Sensor (pass through)
late jam service check” on
page 2-137.
244.39 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
Source = Tray 4 printing process. 2. Close all media trays.
244.40 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 4 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
244.49 HCIT tray lift motor The HCIT tray lift motor has 1. Ensure the HCIT media tray
stalled failure stalled or has become assembly is properly inserted
obstructed. into the machine.
Source = Tray 4
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
244.50 HCIT tray lift motor The HCIT tray lift motor does 1. Ensure the HCIT media tray
underspeed failure not rotate at the specified assembly is properly inserted
speed. into the machine.
Source = Tray 4
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
244.52 HCIT tray lift motor The HCIT tray lift motor 1. Ensure the HCIT media tray
overrun failure continues to detect pulses after assembly is properly inserted Next
the motor has turned off. into the machine.
Source = Tray 4
2. Check the HCIT tray lift
motor assembly for binding or
damage. Go Back
244.65 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path.
Source = Media tray 4 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
244.66 Pick motor The pick motor does not rotate 1. Remove all media present
underspeed failure at the specified speed. in media path.
Source = Media tray 4 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
244.67 Pick motor overspeed The pick motor does not rotate 1. Remove all media present
failure at the specified speed. in media path. Next
Source = Media tray 4 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
244.68 Pick motor stop error Pick motor stop error detected 1. Remove all media present
by options tray x in media path.
Source = Media tray 4
2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
244.69 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path.
the specified time. 2. Ensure media tray is not
Source = Media tray 4
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
245.00 Media tray 5 area jam The media is jammed in the 1. Remove all media present
media tray 5 area. in media path. Next
2. Check media for proper
installation.
3. Check for obstructions in
media path. Go Back
245.02 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.03 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.04 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.05 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.06 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.08 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 5 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
245.10 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.13 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 5 See “Sensor (pass through)
static jam service check” on
page 2-139.
245.16 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
245.17 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path. Next
Source = Tray 5 printing process. 2. Close all media trays.
245.18 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 5 to report ready Go Back
Source = Tray 5 before the first pick attempt.
245.19 Pick retry timeout The engine timed out waiting Turn the machine off/on.
for the tray 5 to report ready
Source = Tray 5 before a pick retry attempt.
245.33 Tray 5 not ready Tray was not properly pushed 1. Check the size sensing
into the machine. fingers on the media tray
Source = Tray 5 for damage
2. Replace the media tray
assembly if problem
remains.
3. Check the switch (media
size) for proper connection.
4. Replace the switch (media
size) if problem remains.
Go to “Switch (media
size) assembly removal”
on page 4-73.
245.34 Empty tray pick The pick arm attempted to pick 1. Check the media out
attempted with no media in the tray. actuator for damage.
Source = Tray 5 2. Replace the media out
actuator if problem
remains. Go to “Tray roller
catch assembly removal”
on page 4-82.
245.35 Pick page received Media remains on the sensor Go to sensor (pass through)
while POR not yet (input) during the warm up static jam service check.
done. sequence.
See “Sensor (pass through)
Source = Tray 5 static jam service check” on
page 2-139.
345.36 Sensor (pass through) Media remains on the sensor Go to sensor (pass through)
static jam (input) during the warm up static jam service check.
sequence.
Source = Tray 5 See “Sensor (pass through)
static jam service check” on
page 2-139.
245.37 Sensor (pass through) The media is late reaching the Go to sensor (pass through)
late jam sensor (pass through) within late jam service check.
the specified time.
Source = Tray 5 See “Sensor (pass through)
late jam service check” on
page 2-137.
245.39 Media tray pulled jam A media tray above the source 1. Remove all media present
tray was pulled during the in media path.
Source = Tray 5 printing process. 2. Close all media trays.
245.40 Sensor (pass through) Media reached the sensor Go to sensor (pass through)
lingering jam (pass through) within the lingering jam service check.
specified time but did not clear
Source = Tray 5 it within the specified time. See “Sensor (pass through)
lingering jam service check.”
on page 2-138.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
245.49 HCIT tray lift motor The HCIT tray lift motor has 1. Ensure the HCIT media tray
stalled failure stalled or has become assembly is properly inserted Next
obstructed. into the machine.
Source = Tray 5
2. Check the HCIT tray lift
motor assembly for binding or
damage. Go Back
245.50 HCIT tray lift motor The HCIT tray lift motor does 1. Ensure the HCIT media tray
underspeed failure not rotate at the specified assembly is properly inserted
speed. into the machine.
Source = Tray 5
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
245.52 HCIT tray lift motor The HCIT tray lift motor 1. Ensure the HCIT media tray
overrun failure continues to detect pulses after assembly is properly inserted
the motor has turned off. into the machine.
Source = Tray 5
2. Check the HCIT tray lift
motor assembly for binding or
damage.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains.
Go to “High capacity input
tray (HCIT) tray lift drive
motor assembly removal” on
page 4-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
245.65 Pick motor load error The pick motor has failed or 1. Remove all media present
caused high mechanical load in media path. Next
Source = Media tray 5 due to paper jam or bind. 2. Ensure media tray is not
overfilled.
3. Check, clean or replace the
pick rolls for wear and Go Back
excess contamination. Go
to “Pick roll assembly
removal” on page 4-56.
4. Check all connections on
the pick arm assembly.
5. Check all connections on
the system card assembly.
6. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
7. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
245.66 Pick motor The pick motor does not rotate 1. Remove all media present
underspeed failure at the specified speed. in media path.
Source = Media tray 5 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
245.67 Pick motor overspeed The pick motor does not rotate 1. Remove all media present
failure at the specified speed. in media path.
Source = Media tray 5 2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
245.68 Pick motor stop error Pick motor stop error detected 1. Remove all media present
by options tray x in media path. Next
Source = Media tray 5
2. Ensure media tray is not
overfilled.
3. Check all connections on
the pick arm assembly. Go Back
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
245.69 Pick motor control The pick motor does not reach 1. Remove all media present
failure. the proper operating speed at in media path.
the specified time. 2. Ensure media tray is not
Source = Media tray 5
overfilled.
3. Check all connections on
the pick arm assembly.
4. Check all connections on
the system card assembly.
5. Replace the pick arm
assembly if problem
remains. Go to “Pick arm
assembly removal” on
page 4-54.
6. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
250.00 MPF area jam The media is jammed in the Go to sensor (input) service
MPF area. check.
Source = MPF
See “Sensor (input) service
check” on page 2-118.
250.03 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
250.06 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
250.07 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
250.08 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check. Next
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
Go Back
250.09 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
250.10 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
250.11 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = MPF See “Sensor (input) late jam
service check.” on
page 2-121.
260.00 Envelope feeder area The media is jammed in the 1. Remove the envelope
jam envelope feeder area. feeder.
2. Remove all media present
in media path.
3. Check media for proper
installation.
4. Check for obstructions in
media path.
5. Go to sensor (input) service
check. See “Sensor
(input) service check” on
page 2-118.
260.01 Envelope feeder Mechanical feed error or timing 1. Remove the envelope
assembly error error. feeder.
2. Remove all media present
in media path.
3. Check media for proper
installation.
4. Check for obstructions in
media path.
5. Ensure the envelope feeder
assembly is properly
installed.
6. Check all connections on
the envelope feeder
assembly.
7. Replace the envelope
feeder assembly if problem
remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
260.02 Envelope feeder Mechanical feed error or timing 1. Remove the envelope
assembly error error. feeder. Next
2. Remove all media present
in media path.
3. Check media for proper
installation. Go Back
4. Check for obstructions in
media path.
5. Ensure the envelope feeder
assembly is properly
installed.
6. Check all connections on
the envelope feeder
assembly.
7. Replace the envelope
feeder assembly if problem
remains.
260.05 Sensor (envelope The media reached the sensor 1. Remove the envelope
feeder pass through) (envelope feeder pass through) feeder.
lingering jam but did not clear it in the 2. Remove all media present
specified time. in media path.
Source = Envelope
feeder 3. Check for obstructions in
media path.
4. Ensure the envelope feeder
assembly is properly
installed.
5. Check all connections on
the envelope feeder
assembly.
6. Replace the envelope
feeder assembly if problem
remains.
260.06 Sensor (envelope The media is late reaching the 1. Remove the envelope
feeder pass through) sensor (envelope feeder pass feeder.
late jam through) within the specified 2. Remove all media present
time. in media path.
Source = Envelope
feeder 3. Ensure envelope feeder is
not overfilled.
4. Check, clean or replace the
envelope feeder pick roll for
wear and excess
contamination.
5. Check all connections on
the envelope feeder.
6. Check all connections on
the system card assembly.
7. Replace the envelope
feeder assembly if problem
remains.
8. Replace system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
260.07 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
260.10 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check. Next
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
Go Back
260.11 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
260.12 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
260.13 sensor (envelope Media remains on the sensor 1. Remove the envelope
feeder pass through) (envelope feeder pass through) feeder.
static jam during the warm up sequence. 2. Remove all media present
in media path.
3. Replace the envelope
feeder is problem remains.
260.14 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
260.15 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
260.16 Sensor (input) late The media is late reaching the Go to sensor (input) late jam
jam sensor (input) within the service check.
specified time.
Source = Envelope See “Sensor (input) late jam
feeder service check.” on
page 2-121.
271.03 Sensor (output pass The media reached the sensor See “Sensor (output pass
through) lingering jam (output pass through) but did through) lingering jam
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-142.
High capacity output
Output expander
271.04 Sensor (output pass The media is late reaching the See “Sensor (output pass
through) late jam sensor (output pass through) through) late jam service
x = bin within the specified time. check” on page 2-141.
number Applies to:
High capacity output
Output expander
Previous
Error
code or Error contents Description/Action Possible repair actions
message
271.05 Sensor (output pass The media reached the sensor See “Sensor (output pass
through) lingering jam (output pass through) but did through) lingering jam Next
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-142.
High capacity output
Go Back
Output expander
27x.14 Sensor (output pass Media remains on the sensor See “Sensor (output pass
through) static jam (output pass through) during through) static jam service
x = bin the warm up sequence. check” on page 2-143.
number Applies to:
Media remains on the sensor See “Sensor (mailbox empty)
High capacity stacker (mailbox empty) during the static jam service check” on
Mailbox warm up sequence. page 2-145.
Offset stacker
Output expander
Sensor (mailbox
empty) static jam
Applies to:
Mailbox
27x.15 Sensor (output pass Media remains on the sensor See “Sensor (output pass
through) static jam (output pass through) during through) static jam service
x = bin the warm up sequence. check” on page 2-143.
number Applies to:
Media remains on the sensor See “Sensor (mailbox empty)
High capacity stacker (mailbox empty) during the static jam service check” on
Mailbox warm up sequence. page 2-145.
Offset stacker
Output expander
Sensor (mailbox
empty) static jam
Applies to:
Mailbox
27x.29 Sensor (output pass The media reached the sensor See “Sensor (output pass
through) lingering jam (output pass through) but did through) lingering jam
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-142.
Offset stacker
Mailbox
Output expander
High capacity stacker
27x.50 Sensor (output pass The media reached the sensor See “Sensor (output pass
through) lingering jam (output pass through) but did through) lingering jam
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-142.
Mailbox
Previous
Error
code or Error contents Description/Action Possible repair actions
message
27x.50 Left tamper does not The sensor (left tamper HP) 1. Check all the connections on
leave home position does not detect that the tamper the output option controller Next
x = bin failure has moved from home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
Offset stacker needed. Go Back
27x.51 Sensor (output pass The media is late reaching the See “Sensor (output pass
through) late jam sensor (output pass through) through) late jam service
x = bin within the specified time. check” on page 2-141
number Applies to:
Mailbox
27x.51 Right tamper does not The sensor (right tamper HP) 1. Check all the connections on
leave home position does not detect that the tamper the output option controller
x = bin failure has moved from home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
Offset stacker needed.
3. Replace the right tamper
motor assembly.
Go to “SFP stapler assembly
tamper drive motor
assembly removal” on
page 4-181.
4. Replace the sensor (tamper
HP).
Go to “SFP stapler assembly
sensor (tamper HP left and
right) removal” on
page 4-188.
4. Replace the output option if
problem remains.
271.52 Sensor (mailbox The media reached the sensor See “Sensor (mailbox empty)
empty) lingering jam (mailbox empty) but did not lingering jam service check”
x = bin clear it in the specified time. on page 2-145.
number Applies to:
Mailbox
27x.53 Sensor (mailbox The media is late reaching the See “Sensor (mailbox empty)
empty) late jam sensor (mailbox empty) within late jam service check” on
x = bin the specified time. page 2-144
number Applies to:
Mailbox
Previous
Error
code or Error contents Description/Action Possible repair actions
message
27x.54 Sensor (output pass The media reached the sensor See “Sensor (output pass
through) lingering jam (output pass through) but did through) lingering jam Next
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-142.
Mailbox
Go Back
27x.55 Sensor (mailbox The media reached the sensor See “Sensor (mailbox empty)
empty) lingering jam (mailbox empty) but did not lingering jam service check”
x = bin clear it in the specified time. on page 2-145.
number Applies to:
Mailbox
27x.58 Sensor (output pass The media is late reaching the See “Sensor (output pass
through) late jam sensor (output pass through) through) late jam service
x = bin within the specified time. check” on page 2-141.
number Applies to:
Mailbox
High capacity stacker
Offset stacker
Output expander
28x.25 Invalid ejector motor A software failure has occurred 1. Turn the machine off/on.
manager status. with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.26 Timer 0 overflow (1ms A software failure has occurred 1. Turn the machine off/on.
timer did not get with the output option.
x = bin serviced for an entire 2. Replace the output option if
number 1ms) problem remains.
Applies to:
StapleSmart finisher
28x.27 Invalid paddle motor A software failure has occurred 1. Turn the machine off/on.
manager status. with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.28 Invalid main motor A software failure has occurred 1. Turn the machine off/on.
manager state with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.29 Sensor (stapler pass The media reached the sensor See “Sensor (stapler pass
through) lingering jam (stapler pass through) but did through) lingering jam
x = bin not clear it in the specified time. service check” on
number Applies to: page 2-140.
StapleSmart finisher
28x.30 Page ID complete not A software failure has occurred 1. Turn the machine off/on.
clear with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.31 Transport motor The output option transport 1. Check all connections on the
encoder not detected motor encoder is not detected output option controller card. Next
x = bin upon startup.
number Applies to: 2. Replace the output option if
problem remains.
StapleSmart finisher
Go Back
28x.32 Transport motor The transport motor encoder 1. Check all connections on the
encoder not detected detection is lost during normal output option controller card.
x = bin operation.
number Applies to: 2. Replace the output option if
problem remains.
StapleSmart finisher
28x.33 Transport motor The transport motor rotate at 1. Check all connections on the
overspeed failure the specified speed output option controller card.
x = bin
number Applies to: 2. Replace the output option if
problem remains.
StapleSmart finisher
28x.34 Transport motor The transport motor rotate at 1. Check all connections on the
underspeed failure the specified speed output option controller card.
x = bin
number Applies to: 2. Replace the output option if
problem remains.
StapleSmart finisher
28x.35 Sensor (self priming) The sensor (self priming) within 1. Check all the connections on
late failure the stapler assembly does not the output option controller
x = bin detect a ready staple in the card and the stapler assembly.
number Applies to: specified time.
2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
staples. If the cartridge is
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.36 Stapler drive motor The stapler assembly has 1. Check all the connections on
jammed jammed while stapling or the the controller card and the Next
x = bin stapler drive motor has failed. stapler assembly.
number Applies to:
2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
staples. If the cartridge is Go Back
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
28x.37 Invalid tamper motor A software failure has occurred 1. Turn the machine off/on.
manager status with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.38 Staple ready home The sensor (self priming) within 1. Check all the connections on
position jam the stapler assembly does not the controller card and the
x = bin detect a ready staple in the stapler assembly.
number Applies to: specified time after the staple
job was sent. 2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
staples. If the cartridge is
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.39 Staple ready home The sensor (self priming) within 1. Check all the connections on
position jam the stapler assembly does not the controller card and the Next
x = bin detect a ready staple in the stapler assembly.
number Applies to: specified time during
mechanical reset. 2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
staples. If the cartridge is Go Back
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
28x.40 Left tamper does not The sensor (left tamper HP) 1. Check all the connections on
leave home position does not detect that the tamper the output option controller
x = bin failure has moved from home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
StapleSmart finisher needed.
3. Replace the left tamper
motor assembly.
Go to “SFP stapler assembly
tamper drive motor
assembly removal” on
page 4-181.
4. Replace the sensor (tamper
HP).
Go to “SFP stapler assembly
sensor (tamper HP left and
right) removal” on
page 4-188.
4. Replace the output option if
problem remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.41 Left tamper does not The sensor (left tamper HP) 1. Check all the connections on
move to home does not detect that the tamper the output option controller Next
x = bin position failure. has reached home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
StapleSmart finisher needed. Go Back
28x.42 Right tamper does not The sensor (right tamper HP) 1. Check all the connections on
leave home position does not detect that the tamper the output option controller
x = bin failure has moved from home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
StapleSmart finisher needed.
3. Replace the right tamper
motor assembly.
Go to “SFP stapler assembly
tamper drive motor
assembly removal” on
page 4-181.
4. Replace the sensor (tamper
HP).
Go to “SFP stapler assembly
sensor (tamper HP left and
right) removal” on
page 4-188.
4. Replace the output option if
problem remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.43 Right tamper does not The sensor (right tamper HP) 1. Check all the connections on
move to home does not detect that the tamper the output option controller Next
x = bin position failure. has reached home position. card.
number
Applies to: 2. Check the tamper drive belt
for damage and replace if
StapleSmart finisher needed. Go Back
28x.44 Eject home position The sensor (eject HP) does not 1. Check all the connections on
jam detect that the eject the output option controller
x = bin mechanism is operating. card.
number Applies to:
2. Replace the output option if
StapleSmart finisher problem remains.
28x.45 Eject home position The sensor (eject HP) does not 1. Check all the connections on
jam detect the home position upon the output option controller
x = bin completion of normal media card.
number Applies to: eject operation.
2. Replace the output option if
StapleSmart finisher problem remains.
28x.46 Paddle home position The sensor (paddle HP) does 1. Check all the connections on
jam not detect that the paddle is the output option controller
x = bin operating. card.
number Applies to:
2. Check the sensor (paddle
StapleSmart finisher HP) for damage and replace if
needed.
Go to “SFP stapler assembly
sensor (paddle HP) removal”
on page 4-186.
3. Replace the output option if
problem remains.
28x.47 Paddle home position The sensor (paddle HP) does 1. Check all the connections on
jam not detect the home position the output option controller
x = bin upon completion of normal card.
number Applies to: paddle operation.
2. Check the sensor (paddle
StapleSmart finisher HP) for damage and replace if
needed.
Go to “SFP stapler assembly
sensor (paddle HP) removal”
on page 4-186.
3. Replace the output option if
problem remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.48 Deflector gate The sensor (deflector gate HP) 1. Check all the connections on
transition to output does not detect transition of the the output option controller Next
x = bin option not detected deflector gate to the output card.
number option.
Applies to: 2. Check the sensor (deflector
HP) for damage and replace if
StapleSmart finisher needed. Go Back
28x.49 Deflector gate The sensor (deflector gate HP) 1. Check all the connections on
transition to standard does not detect transition of the the output option controller
x = bin bin not detected deflector gate to the standard card.
number bin.
Applies to: 2. Check the sensor (deflector
HP) for damage and replace if
StapleSmart finisher needed.
Go to “SFP stapler assembly
sensor (deflector HP)
removal” on page 4-191.
3. Replace the output option if
problem remains.
28x.50 Left tamper home The left tamper home position 1. Check all the connections on
position jam is not detected by the sensor the output option controller
x = bin (left tamper HP) card.
number Applies to:
2. Check the tamper drive belt
StapleSmart finisher for damage and replace if
needed.
3. Replace the left tamper
motor assembly.
Go to “SFP stapler assembly
tamper drive motor
assembly removal” on
page 4-181.
4. Replace the sensor (tamper
HP).
Go to “SFP stapler assembly
sensor (tamper HP left and
right) removal” on
page 4-188.
4. Replace the output option if
problem remains.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.51 Right tamper home The right tamper home position 1. Check all the connections on
position jam is not detected by the sensor the output option controller Next
x = bin (right tamper HP) card.
number Applies to:
2. Check the tamper drive belt
StapleSmart finisher for damage and replace if
needed. Go Back
28x.52 Paddle control motor A software failure has occurred 1. Turn the machine off/on.
timer error with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.53 Eject motor encoder The eject motor encoder is not 1. Check all the connections on
not detected detected upon startup the output option controller
x = bin card.
number Applies to:
2. Replace the output option if
StapleSmart finisher problem remains.
28x.54 Eject motor encoder The eject motor encoder 1. Check all the connections on
not detected detection is lost during normal the output option controller
x = bin operation. card.
number Applies to:
2. Replace the output option if
StapleSmart finisher problem remains.
28x.55 Eject motor The eject motor rotate at the 1. Check all the connections on
overspeed failure specified speed the output option controller
x = bin card.
number Applies to:
2. Replace the output option if
StapleSmart finisher problem remains.
28x.56 Eject motor The eject motor rotate at the 1. Check all the connections on
underspeed failure specified speed the output option controller
x = bin card.
number Applies to:
2. Replace the output option if
StapleSmart finisher problem remains.
28x.57 Sensor (stapler pass Media remains on the sensor Go to sensor (stapler pass
through) static jam (stapler pass through) during through) static jam service
x = bin the warm up sequence. check.
number Applies to:
See “Sensor (stapler pass
StapleSmart finisher through) static jam service
check” on page 2-141.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.58 Sensor (stapler pass The media is late reaching the See “Sensor (output pass
through) late jam sensor (stapler pass through) through) late jam service Next
x = bin within the specified time. check” on page 2-141.
number StapleSmart finisher
28x.59 Staple ready home The sensor (self priming) within 1. Check all the connections on
Go Back
position jam the stapler assembly does not the controller card and the
x = bin detect a ready staple in the stapler assembly.
number Applies to: specified time after the staple
job was sent. 2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
staples. If the cartridge is
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
28x.60 The status of stapler A software failure has occurred 1. Turn the machine off/on.
motor is not defined with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.61 DMID command is not A software failure has occurred 1. Turn the machine off/on.
received for 500ms with the output option.
x = bin after main motor runs 2. Replace the output option if
number problem remains.
Applies to:
StapleSmart finisher
28x.62 When finishing job A software failure has occurred 1. Turn the machine off/on.
isn't completed yet, with the output option.
x = bin the first DMID 2. Replace the output option if
number command of the next problem remains.
job is received.
Applies to:
StapleSmart finisher
28x.63 Bin clamp motor A software failure has occurred 1. Turn the machine off/on.
control timer error. with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.64 Bin clamp motor A software failure has occurred 1. Turn the machine off/on.
control timer error with the output option. Next
x = bin during tray holder 2. Replace the output option if
number initial. problem remains.
Applies to:
Go Back
StapleSmart finisher
28x.65 Bin clamp home The bin clamp home position is 1. Turn the machine off/on.
position jam not detected by the sensor (bin
x = bin clamp HP) 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.66 Bin clamp home The sensor (bin clamp HP) 1. Turn the machine off/on.
position jam does not detect that the bin
x = bin clamp has moved from home 2. Replace the output option if
number Applies to: position. problem remains.
StapleSmart finisher
28x.67 Invalid bin clamp A software failure has occurred 1. Turn the machine off/on.
manager state. with the output option.
x = bin 2. Replace the output option if
number Applies to: problem remains.
StapleSmart finisher
28x.68 Staple ready home The sensor (self priming) within 1. Check all the connections on
position jam the stapler assembly does not the controller card and the
x = bin detect a ready staple prior to a stapler assembly.
number Applies to: staple job.
2. Remove the staple cartridge
StapleSmart finisher Staples empty and remove all jammed
staples. If the cartridge is
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.69 Staple ready home The sensor (self priming) within 1. Check all the connections on
position jam the stapler assembly does not the controller card and the Next
x = bin detect a ready staple in the stapler assembly.
number Applies to: specified time after the staple
job was sent. 2. Remove the staple cartridge
StapleSmart finisher and remove all jammed
Staples not empty staples. If the cartridge is Go Back
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler.
Remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
28x.70 Stapler mechanism The sensor (home signal) 1. Check all the connections on
not in home position within the stapler assembly the controller card and the
x = bin failure detected that the stapler stapler assembly.
number mechanism was not in the
Applies to: home position before stapling. 2. Remove the staple cartridge
and remove all jammed
StapleSmart finisher staples. If the cartridge is
jammed and can not be
removed, go to step 3.
3. Remove the stapler
assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
4. Manually rotate the drive
gears and reset the stapler and
remove all jammed staples
then reinstall the stapler
assembly.
5. If problem remains, replace
the stapler assembly.
Go to “SFP stapler assembly
stapler unit assembly
removal” on page 4-183.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
28x.71 Deflector gate The sensor (deflector gate HP) 1. Check all the connections on
transition to standard does not detect transition of the the output option controller Next
x = bin bin not detected deflector gate to the standard card.
number bin.
Applies to: 2. Check the sensor (deflector
HP) for damage and replace if
StapleSmart finisher needed. Go Back
281.72 Sensor (media in Media remains on the sensor 1. Inspect the sensor (media in
stapler) static jam (media in stapler) during the stapler) for proper installation
x = bin warm up sequence. and reinstall if needed.
number Applies to:
2. Replace the sensor (media
StapleSmart finisher in stapler)
Go to “SFP stapler assembly
sensor (media in stapler)
removal” on page 4-190.
900.xx System software error Code detected unusual event Go to “System software error
or timing. (900.xx) service check” on
page 2-147.
901xx System software error Code detected unusual event 1. POR the machine and print
or timing. a simple test page to
determine if the problem is
firmware related, or if the
customer is sending a
corrupted print job.
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
902.xx System software error Code detected unusual event 1. POR the machine and print
or timing. a simple test page to
determine if the problem is
system software related, or
if the customer is sending a
corrupted print job.
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
903.xx Paperport link driver Code detected unusual event 1. POR the machine and print
error or timing. a simple test page to Next
determine if the problem is
system software related, or
if the customer is sending a
corrupted print job. Go Back
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
904.xx Interface violation by Code detected unusual event 1. POR the machine and print
RIP or timing. a simple test page to
determine if the problem is
system software related, or
if the customer is sending a
corrupted print job.
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
905.xx Interface violation by Code detected unusual event 1. POR the machine and print
paperport device or timing. a simple test page to
determine if the problem is
system software related, or
if the customer is sending a
corrupted print job.
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
906.xx RIP interface driver Code detected unusual event 1. POR the machine and print
error or timing. a simple test page to
determine if the problem is
system software related, or
if the customer is sending a
corrupted print job.
2. Check all connections on
the system card assembly.
3. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
910.00 Pick arm motor stalled The pick arm motor has stalled 1. Check all the connections on
failure or become obstructed. the pick arm assembly. Next
2. Check all the connections on
the system card assembly.
3. Replace the pick arm Go Back
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
911.00 Pick arm motor The pick arm motor encoder 1. Check all the connections on
overrun failure continues to detect pulse after the pick arm assembly.
the motor stops.
2. Check all the connections on
the system card assembly.
3. Replace the pick arm
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
912.00 Pick arm motor The pick arm motor does not 1. Check all the connections on
underspeed failure rotate at the specified speed. the pick arm assembly.
2. Check all the connections on
the system card assembly.
3. Replace the pick arm
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
913.00 Pick arm motor The pick arm motor does not 1. Check all the connections on
overspeed failure rotate at the specified speed. the pick arm assembly.
2. Check all the connections on
the system card assembly.
3. Replace the pick arm
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
914.00 Pick arm motor no The pick arm motor encoder 1. Check all the connections on
encoder not detected detection is lost during normal the pick arm assembly.
failure operation
2. Check all the connections on
the system card assembly.
3. Replace the pick arm
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
914.01 Pick arm motor The pick arm motor does not 1. Check all the connections on
overspeed failure. rotate at the specified speed. the pick arm assembly.
2. Check all the connections on
the system card assembly.
3. Replace the pick arm
assembly if problem remains.
Go to “Pick arm assembly
removal” on page 4-54.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
915.00 Redrive motor The redrive motor encoder 1. Check all the connections on
encoder not detected detection is lost during normal the redrive motor assembly. Next
failure operation.
2. Check all the connections on
the system card assembly.
3. Replace the redrive motor Go Back
assembly if problem remains.
Go to “Redrive motor
assembly removal (T652,
T654, T656)” on page 4-62.
915.01 Redrive motor over The redrive motor does not 1. Check all the connections on
speed failure rotate at the specified speed. the redrive motor assembly.
2. Check all the connections on
the system card assembly.
3. Replace the redrive motor
assembly if problem remains.
Go to “Redrive motor
assembly removal (T652,
T654, T656)” on page 4-62.
916.00 Internal duplex drive The duplex drive motor 1. Check all the connections on
motor encoder not encoder detection is lost during the duplex drive motor
detected failure normal operation assembly.
2. Check all the connections on
the system card assembly.
3. Replace the duplex drive
motor assembly if problem
remains.
Go to “Duplex drive motor
assembly removal (T652,
T654, T656)” on page 4-18.
916.01 Internal duplex drive The duplex drive motor does 1. Check all the connections on
motor over speed not rotate at the specified the duplex drive motor
failure speed. assembly.
2. Check all the connections on
the system card assembly.
3. Replace the duplex drive
motor assembly if problem
remains.
Go to “Duplex drive motor
assembly removal (T652,
T654, T656)” on page 4-18.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.00 Fuser under Fuser does not maintain proper 1. Turn the machine off/on
temperature operating temperature within and ensure the fuser unit
steady state control. assembly is properly
Fuser type = 1 installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.01 Fuser warm-up failure The fuser hot roll took too long 1. Turn the machine off/on
to heat up after transitioning to and ensure the fuser unit
Fuser type = 1 new enhanced mode within assembly is properly
standby control only. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.02 Fuser warm-up failure The fuser hot roll fell to far 1. Turn the machine off/on
below desired temperature and ensure the fuser unit
Fuser type = 1 while in standby control. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.03 Fuser warm-up failure The fuser hot roll is too cool 1. Turn the machine off/on
while checking for slope and ensure the fuser unit Next
Fuser type = 1 change in standby. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.04 Fuser warm-up failure The fuser hot roll is too cool 1. Turn the machine off/on
when heating to desired and ensure the fuser unit
Fuser type = 1 temperature after slope change assembly is properly
within standby control only. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.06 Fuser warm-up failure The fuser hot roll temperature 1. Turn the machine off/on
does not increase while the and ensure the fuser unit
Fuser type = 1 lamp is turned on. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Ensure the proper voltage
setting is being used on the
switchable LVPS assembly.
5. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
6. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.07 Fuser warm-up failure The fuser hot roll temperature 1. Turn the machine off/on
is not maintained properly and ensure the fuser unit Next
Fuser type = 1 while the media in the fuser assembly is properly
nip. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
920.25 Fuser under Fuser does not maintain proper 1. Turn the machine off/on
temperature operating temperature within and ensure the fuser unit
steady state control. assembly is properly
Fuser type = 2 installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.26 Fuser warm-up failure The fuser hot roll took too long 1. Turn the machine off/on
to heat up after transitioning to and ensure the fuser unit
Fuser type = 2 new enhanced mode within assembly is properly
standby control only. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.27 Fuser warm-up failure The fuser hot roll fell to far 1. Turn the machine off/on
below desired temperature and ensure the fuser unit
Fuser type = 2 while in standby control. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.28 Fuser warm-up failure The fuser hot roll is too cool 1. Turn the machine off/on
while checking for slope and ensure the fuser unit Next
Fuser type = 2 change in standby. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.29 Fuser warm-up failure The fuser hot roll is too cool 1. Turn the machine off/on
when heating to desired and ensure the fuser unit
Fuser type = 2 temperature after slope change assembly is properly
within standby control only. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
920.31 Fuser warm-up failure The fuser hot roll temperature 1. Turn the machine off/on
does not increase while the and ensure the fuser unit
Fuser type = 2 lamp is turned on. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.32 Fuser warm-up failure The fuser hot roll temperature 1. Turn the machine off/on
is not maintained properly and ensure the fuser unit Next
Fuser type = 2 while the media in the fuser assembly is properly
nip. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
920.50 Fuser under Fuser does not maintain proper Replace the fuser unit
temperature operating temperature within assembly if problem remains.
steady state control. Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
Fuser page count has
exceeded life.
920.51 Fuser warm-up failure The fuser hot roll took too long Replace the fuser unit
to heat up after transitioning to assembly if problem remains.
Fuser type = 1 new enhanced mode within Go to “Fuser unit assembly
Fuser page count has standby control only. removal” on page 4-22.
exceeded life.
920.52 Fuser warm-up failure The fuser hot roll fell to far Replace the fuser unit
below desired temperature assembly if problem remains.
Fuser type = 1 while in standby control. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
920.53 Fuser warm-up failure The fuser hot roll is too cool Replace the fuser unit
while checking for slope assembly if problem remains.
Fuser type = 1 change in standby. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
920.54 Fuser warm-up failure The fuser hot roll is too cool Replace the fuser unit
when heating to desired assembly if problem remains.
Fuser type = 1 temperature after slope change Go to “Fuser unit assembly
Fuser page count has within standby control only. removal” on page 4-22.
exceeded life.
920.56 Fuser warm-up failure The fuser hot roll temperature Replace the fuser unit
does not increase while the assembly if problem remains.
Fuser type = 1 lamp is turned on. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
920.57 Fuser warm-up failure The fuser hot roll temperature Replace the fuser unit
is not maintained properly assembly if problem remains. Next
Fuser type = 1 while the media in the fuser Go to “Fuser unit assembly
Fuser page count has nip. removal” on page 4-22.
exceeded life.
Go Back
920.75 Fuser under Fuser does not maintain proper Replace the fuser unit
temperature operating temperature within assembly if problem remains.
steady state control. Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
Fuser page count has
exceeded life.
920.76 Fuser warm-up failure The fuser hot roll took too long Replace the fuser unit
to heat up after transitioning to assembly if problem remains.
Fuser type = 2 new enhanced mode within Go to “Fuser unit assembly
Fuser page count has standby control only. removal” on page 4-22.
exceeded life.
920.77 Fuser warm-up failure The fuser hot roll fell to far Replace the fuser unit
below desired temperature assembly if problem remains.
Fuser type = 2 while in standby control. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
920.78 Fuser warm-up failure The fuser hot roll is too cool Replace the fuser unit
while checking for slope assembly if problem remains.
Fuser type = 2 change in standby. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
920.79 Fuser warm-up failure The fuser hot roll is too cool Replace the fuser unit
when heating to desired assembly if problem remains.
Fuser type = 2 temperature after slope change Go to “Fuser unit assembly
Fuser page count has within standby control only. removal” on page 4-22.
exceeded life.
920.81 Fuser warm-up failure The fuser hot roll temperature Replace the fuser unit
does not increase while the assembly if problem remains.
Fuser type = 2 lamp is turned on. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
920.82 Fuser warm-up failure The fuser hot roll temperature Replace the fuser unit
is not maintained properly assembly if problem remains.
Fuser type = 2 while the media in the fuser Go to “Fuser unit assembly
Fuser page count has nip. removal” on page 4-22.
exceeded life.
922.00 Fuser warm-up failure The fuser hot roll failed to 1. Turn the machine off/on
reach target departure. and ensure the fuser unit
Fuser type = 1 assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.02 Fuser warm-up failure The fuser hot roll does not 1. Turn the machine off/on
reach the “beginning lamp and ensure the fuser unit Next
Fuser type = 1 detection” parameter in the assembly is properly
specified time. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.03 Fuser warm-up failure The fuser hot roll does reach 1. Turn the machine off/on
the “final lamp detection” and ensure the fuser unit
Fuser type = 1 parameter but not in the assembly is properly
specified time. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.04 Fuser warm-up failure The fuser hot roll has timed out 1. Turn the machine off/on
and not reached “final lamp and ensure the fuser unit Next
Fuser type = 1 detection” during the specified assembly is properly
time. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.05 After hot roll lamp The control code has gotten Turn the machine off/on.
detection, did not roll lost (this should really be a
over to steady state software error.
control in time.
Fuser type = 1
922.06 Fuser warm-up failure The fuser hot roll did not reach 1. Turn the machine off/on
operating temperature within and ensure the fuser unit
Fuser type = 1 new enhanced control. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.07 Fuser warm-up failure The fuser hot roll does not 1. Turn the machine off/on
reach operating temperature and ensure the fuser unit Next
Fuser type = 1 after increasing interpage gap. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.25 Fuser warm-up failure The fuser hot roll failed to 1. Turn the machine off/on
reach target departure. and ensure the fuser unit
Fuser type = 2 assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
922.27 Fuser warm-up failure The fuser hot roll does not 1. Turn the machine off/on
reach the “beginning lamp and ensure the fuser unit
Fuser type = 2 detection” parameter in the assembly is properly
specified time. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.28 Fuser warm-up failure The fuser hot roll does reach 1. Turn the machine off/on
the “final lamp detection” and ensure the fuser unit Next
Fuser type = 2 parameter but not in the assembly is properly
specified time. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.29 Fuser warm-up failure The fuser hot roll has timed out 1. Turn the machine off/on
and not reached “final lamp and ensure the fuser unit
Fuser type = 2 detection” during the specified assembly is properly
time. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.30 After hot roll lamp The control code has gotten Turn the machine off/on.
detection, did not roll lost (this should really be a
over to steady state software error.
control in time.
Fuser type = 2
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.31 Fuser warm-up failure The fuser hot roll did not reach 1. Turn the machine off/on
operating temperature within and ensure the fuser unit Next
Fuser type = 2 new enhanced control. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.32 Fuser warm-up failure The fuser hot roll does not 1. Turn the machine off/on
reach operating temperature and ensure the fuser unit
Fuser type = 2 after increasing interpage gap. assembly is properly
installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Check all connections on
the fuser and LVPS card
assembly.
4. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
5. Replace the LVPS card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75 or “LVPS
card assembly removal
(T652, T654, T656)” on
page 4-30.
922.50 Fuser warm-up failure The fuser hot roll failed to Replace the fuser unit
reach target temperature. assembly if problem remains.
Fuser type = 1 Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
922.52 Fuser warm-up failure The fuser hot roll does not Replace the fuser unit
reach the “beginning lamp assembly if problem remains.
Fuser type = 1 detection” parameter in the Go to “Fuser unit assembly
Fuser page count has specified time. removal” on page 4-22.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
922.53 Fuser warm-up failure The fuser hot roll does reach Replace the fuser unit
the “final lamp detection” assembly if problem remains. Next
Fuser type = 1 parameter but not in the Go to “Fuser unit assembly
Fuser page count has specified time. removal” on page 4-22.
exceeded life.
Go Back
922.54 Fuser warm-up failure The fuser hot roll has timed out Replace the fuser unit
and not reached “final lamp assembly if problem remains.
Fuser type = 1 detection” during the specified Go to “Fuser unit assembly
Fuser page count has time. removal” on page 4-22.
exceeded life.
922.56 Fuser warm-up failure The fuser hot roll did not reach Replace the fuser unit
operating temperature within assembly if problem remains.
Fuser type = 1 new enhanced control. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
922.57 Fuser warm-up failure The fuser hot roll does not Replace the fuser unit
reach operating temperature assembly if problem remains.
Fuser type = 1 after increasing interpage gap. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
922.75 Fuser warm-up failure The fuser hot roll failed to Replace the fuser unit
reach target temperature. assembly if problem remains.
Fuser type = 2 Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
922.77 Fuser warm-up failure The fuser hot roll does not Replace the fuser unit
reach the “beginning lamp assembly if problem remains.
Fuser type = 2 detection” parameter in the Go to “Fuser unit assembly
Fuser page count has specified time. removal” on page 4-22.
exceeded life.
922.78 Fuser warm-up failure The fuser hot roll does reach Replace the fuser unit
the “final lamp detection” assembly if problem remains.
Fuser type = 2 parameter but not in the Go to “Fuser unit assembly
Fuser page count has specified time. removal” on page 4-22.
exceeded life.
922.79 Fuser warm-up failure The fuser hot roll has timed out Replace the fuser unit
and not reached “final lamp assembly if problem remains.
Fuser type = 2 detection” during the specified Go to “Fuser unit assembly
Fuser page count has time. removal” on page 4-22.
exceeded life.
922.81 Fuser warm-up failure The fuser hot roll did not reach Replace the fuser unit
operating temperature within assembly if problem remains.
Fuser type = 2 new enhanced control. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
922.82 Fuser warm-up failure The fuser hot roll does not Replace the fuser unit
reach operating temperature assembly if problem remains.
Fuser type = 2 after increasing interpage gap. Go to “Fuser unit assembly
Fuser page count has removal” on page 4-22.
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
923.00 Fuser over The fuser hot roll has 1. Turn the machine off/on
temperature failure. exceeded the proper operating and ensure the fuser unit Next
temperature. assembly is properly
Fuser type = 1 installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
923.01 Fuser over The fuser hot roll has 1. Turn the machine off/on
temperature failure. exceeded the proper operating and ensure the fuser unit
temperature. assembly is properly
Fuser type = 1 installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
923.25 Fuser over The fuser hot roll has 1. Turn the machine off/on
temperature failure. exceeded the proper operating and ensure the fuser unit
temperature. assembly is properly
Fuser type = 2 installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
923.26 Fuser over The fuser hot roll has 1. Turn the machine off/on
temperature failure. exceeded the proper operating and ensure the fuser unit
temperature. assembly is properly
Fuser type = 2 installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
923.50 Fuser over The fuser hot roll has Replace the fuser unit
temperature failure. exceeded the proper operating assembly if problem remains.
temperature. Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
923.51 Fuser over The fuser hot roll has Replace the fuser unit
temperature failure. exceeded the proper operating assembly if problem remains.
temperature. Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
923.75 Fuser over The fuser hot roll has Replace the fuser unit
temperature failure. exceeded the proper operating assembly if problem remains. Next
temperature. Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
923.76 Fuser over The fuser hot roll has Replace the fuser unit Go Back
temperature failure. exceeded the proper operating assembly if problem remains.
temperature. Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
924.00 Open fuser thermistor The fuser thermistor might be Replace the fuser unit
check faulty. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
924.01 Open fuser thermistor The fuser thermistor has failed. Replace the fuser unit
check failure. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
924.25 Open fuser thermistor The fuser thermistor might be Replace the fuser unit
check faulty. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
924.26 Open fuser thermistor The fuser thermistor has failed. Replace the fuser unit
check failure. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
924.50 Open fuser thermistor The fuser thermistor might be Replace the fuser unit
check faulty. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
Fuser page count has
exceeded life.
924.51 Open fuser thermistor The fuser thermistor has failed. Replace the fuser unit
check failure. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 1 removal” on page 4-22.
Fuser page count has
exceeded life.
924.75 Open fuser thermistor The fuser thermistor might be Replace the fuser unit
check faulty. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
Fuser page count has
exceeded life.
924.76 Open fuser thermistor The fuser thermistor has failed. Replace the fuser unit
check failure. assembly if problem remains.
Go to “Fuser unit assembly
Fuser type = 2 removal” on page 4-22.
Fuser page count has
exceeded life.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
925.00 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit Next
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.01 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.02 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.25 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.26 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
925.27 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit Next
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
2. Ensure the proper voltage
fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.50 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.51 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.52 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 1 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.75 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
925.76 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit Next
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the Go Back
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
925.77 Incorrect fuser or The machine detected a 115 V 1. Turn the machine off/on
fuser lamp detected. lamp in a 220 V machine. The and ensure the fuser unit
fuser lamp has an excessive assembly is properly
Fuser type = 2 wattage rating. installed.
Fuser page count has 2. Ensure the proper voltage
exceeded life. fuser is installed in the
machine.
3. Replace the fuser unit
assembly if problem
remains. Go to “Fuser unit
assembly removal” on
page 4-22.
927.01 Main cooling fan The cooling fan is obstructed or 1. Check for cooling fan
failure. has failed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the main cooling
fan. Go to “Output cover
assembly removal” on
page 4-53.
927.02 Print cartridge cooling The cooling fan is obstructed or 1. Check for cooling fan
fan failure. has failed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
927.03 Main cooling fan The main cooling fan does not 4. Check for cooling fan
control failure. reach the specified speed. obstructions.
5. Check the connections on
the main cooling fan.
6. Replace the main cooling
fan. Go to “Output cover
assembly removal” on
page 4-53.
927.04 Main cooling fan The main cooling fan does not 1. Check for cooling fan
under speed failure reach the specified speed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the main cooling
fan. Go to “Output cover
assembly removal” on
page 4-53.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
927.05 Main cooling fan over The main cooling fan does not 1. Check for cooling fan
speed failure. reach the specified speed. obstructions. Next
2. Check the connections on
the main cooling fan.
3. Replace the main cooling
fan. Go to “Output cover Go Back
assembly removal” on
page 4-53.
927.06 Main cooling fan over The main cooling fan does not 1. Check for cooling fan
speed failure. reach the specified speed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the main cooling
fan. Go to “Output cover
assembly removal” on
page 4-53.
927.07 Main cooling fan over The main cooling fan does not 1. Check for cooling fan
speed failure. reach the specified speed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the main cooling
fan. Go to “Output cover
assembly removal” on
page 4-53.
927.11 Print cartridge cooling The print cartridge cooling fan 1. Check for cooling fan
fan failure is obstructed or has failed. obstructions.
2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
927.13 Print cartridge cooling The Print cartridge cooling fan 1. Check for cooling fan
fan control failure. does not reach the specified obstructions.
speed. 2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
927.14 Print cartridge cooling The Print cartridge cooling fan 1. Check for cooling fan
fan underspeed does not reach the specified obstructions.
failure speed. 2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
927.15 Print cartridge cooling The Print cartridge cooling fan 1. Check for cooling fan
fan over speed failure. does not reach the specified obstructions.
speed. 2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
927.16 Print cartridge cooling The Print cartridge cooling fan 1. Check for cooling fan
fan over speed failure. does not reach the specified obstructions. Next
speed. 2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print Go Back
cartridge cooling fan
removal” on page 4-56.
927.17 Print cartridge cooling The Print cartridge cooling fan 1. Check for cooling fan
fan over speed failure. does not reach the specified obstructions.
speed. 2. Check the connections on
the main cooling fan.
3. Replace the print cartridge
cooling fan. Go to “Print
cartridge cooling fan
removal” on page 4-56.
929.01 Sensor (toner empty) The sensor (toner empty) does 1. Check the toner pulse
sensor failure. not provide toner level wheel on the print cartridge
feedback or the print cartridge for damage and replace the
is damaged. print cartridge if needed.
2. Check the sensor (toner
empty) for proper
operation. See “Sensor
(toner empty) service
check” on page 2-146.
929.02 Sensor (toner empty) The sensor (toner empty) does 1. Check the toner pulse
sensor failure. not provide toner level wheel on the print cartridge
feedback or the print cartridge for damage and replace the
is damaged. print cartridge if needed.
2. Check the sensor (toner
empty) for proper
operation. See “Sensor
(toner empty) service
check” on page 2-146.
929.03 Sensor (toner empty) The sensor (toner empty) does 1. Check the toner pulse
sensor failure. not provide toner level wheel on the print cartridge
feedback or the print cartridge for damage and replace the
is damaged. print cartridge if needed.
2. Check the sensor (toner
empty) for proper
operation. See “Sensor
(toner empty) service
check” on page 2-146.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
931.00 No first laser H sync The hsync signal is missing or 1. Check all connections on
not at the correct voltage. the printhead assembly for Next
proper connectivity.
2. Check all connections on
the system card assembly
for proper connectivity. Go Back
3. Check all printhead
connections for possible
damage and poor
continuity.
4. Replace the system card
assembly. Go to “System
card assembly removal”
on page 4-75.
5. Replace the printhead
assembly. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
932.00 Printhead lost laser H The hsync signal is missing or Replace the printhead
syncs. not at the correct voltage. assembly. Go to “Printhead
assembly removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on page 4-60.
933.00 Polygon mirror motor The hsync signal is missing or Replace the printhead
locked. No first laser not at the correct voltage. assembly. Go to “Printhead
H sync received. assembly removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on page 4-60.
934.00 Mirror motor lost lock. The signals driving the polygon 1. Check all connections on
motor may have been the printhead assembly.
corrupted, or the cable may be 2. Check all connections on
loose, or the motor may be the system card assembly.
bad. 3. Replace the printhead
assembly. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
935.00 Polygon mirror motor The signals driving the polygon 1. Check all connections on
control failure. mirror motor may have been the printhead assembly.
corrupted, or the cable may be 2. Check all connections on
loose, or the motor may be the system card assembly.
bad. 3. Replace the printhead
assembly. Go to
“Printhead assembly
removal (T650)” on
page 4-59 or “Printhead
assembly removal (T652,
T654, T656)” on
page 4-60.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
936.10 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly. Next
No halls detected at 2. Check all connections on
motor start. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive Go Back
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.11 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
No halls detected at 2. Check all connections on
motor start. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.20 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Failed to stop within 2. Check all connections on
timeout. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.21 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Failed to stop within 2. Check all connections on
timeout. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
936.30 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly. Next
No lock detected at 2. Check all connections on
motor start for motor the main drive motor
ID. assembly.
3. Replace the main drive Go Back
Motor = type 0 motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.31 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
No lock detected at 2. Check all connections on
motor start for motor the main drive motor
ID. assembly.
3. Replace the main drive
Motor = type 1 motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.60 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
No lock detected at 2. Check all connections on
normal motor start. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.61 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
No lock detected at 2. Check all connections on
normal motor start. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
936.90 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly. Next
Stall detected during 2. Check all connections on
speed control. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive Go Back
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
936.91 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Stall detected during 2. Check all connections on
speed control. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
937.40 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Over speed detected 2. Check all connections on
during speed control. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
937.41 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Over speed detected 2. Check all connections on
during speed control. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
937.50 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly. Next
Over speed detected 2. Check all connections on
during position the main drive motor
control. assembly.
3. Replace the main drive Go Back
Motor = type 0 motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
937.51 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Over speed detected 2. Check all connections on
during position the main drive motor
control. assembly.
3. Replace the main drive
Motor = type 1 motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
937.70 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Loss of lock detected 2. Check all connections on
by higher-level code. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
937.71 Main drive motor The main drive motor assembly Warning: Ensure that the
assembly failure may be faulty or has failed. metal frame of the internal Next
duplex assembly is properly
Loss of lock detected The internal duplex assembly grounded to the metal frame of
by higher-level code. is not properly grounded to the the LVPS with a jumper wire as
LVPS. This only applies to shown in the graphic below.
Motor = type 1 machines with an installed Go Back
internal duplex assembly. LVPS
Grounding wire
If the jumper wire is NOT
present, install the 40X7028
internal duplex grounding kit.
This should only be done for
machines with an installed
internal duplex assembly.
1. Check all connections on
the system card assembly.
2. Check all connections on
the main drive motor
assembly.
3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
937.80 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly.
Driver over temp 2. Check all connections on
detection. the main drive motor
assembly.
Motor = type 0 3. Replace the main drive
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
937.81 Main drive motor The main drive motor assembly 1. Check all connections on
assembly failure may be faulty or has failed. the system card assembly. Next
Driver over temp 2. Check all connections on
detection. the main drive motor
assembly.
Motor = type 1 3. Replace the main drive Go Back
motor assembly. Go to
“Output cover assembly
removal” on page 4-53.
4. Replace the system card
assembly if problem
remains. Go to “System
card assembly removal”
on page 4-75.
939.00 System card failure RIP-engine communication Replace the system card
lost. assembly.
Go to “System card
assembly removal” on
page 4-75.
940.00 LVPS failure LVPS zero cross test failure Replace the LVPS card
assembly.
Go to “LVPS card assembly
removal (T650)” on
page 4-28 or “LVPS card
assembly removal (T652,
T654, T656)” on page 4-30.
947.00 System card failure RAM test incomplete. Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
948.00 System card failure Pel clock check failed. Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
949.00 System card failure Delay line calibration failure. Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
950.xx NVRAM mismatch Mismatch between system Warning: When replacing any
failure card EEPROM and operator of the following components: Next
panel mirror.
• Operator panel assembly
".xx" codes: • System card assembly
00-29: mismatch between Only replace one component at Go Back
system and mirror a time. Replace the required
component and perform a POR
30-60: mismatch between before replacing a second
secure and system component listed above. If this
procedure is not followed, the
printer will be rendered
inoperable. Never replace two
or more of the components
listed above without a POR
after installing each one or the
printer will be rendered
inoperable.
Never install and remove
components listed above as a
method of troubleshooting
components. Once a
component has been installed
in a machine, it can not be
used in another machine. It
must be returned to the
manufacturer.
Go to NVRAM mismatch failure
service check.
See “NVRAM mismatch
failure (950.00 through
950.29) service check” on
page 2-146.
952.xx NVRAM failure A recoverable MVRAM Cyclic Power the machine off/on to
Redundancy Check (CRC) reset the error condition.
error occurred.
953.xx NVRAM failure The NVRAM chip has failed on Replace the operator panel
the operator panel door door assembly.
assembly.
Go to “Operator panel door
assembly removal (T650,
T652, T654)” on page 4-43.
If problem remains, replace the
fuser unit assembly.
Go to “Fuser unit assembly
removal” on page 4-22.
954.xx NVRAM failure NVRAM chip failure with Replace the system card
system card assembly. assembly.
Go to “System card
assembly removal” on
page 4-75.
955.xx NVRAM failure The Code ROM or NAND flash Replace the system card
failed the Cyclic Redundancy assembly.
Check (CRC) check or the
NAND experienced an Go to “System card
uncorrectible multi-bit failure. assembly removal” on
page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
956.xx System card The processor has failed on Replace the system card
processor failure the system card assembly. assembly. Next
Go to “System card
assembly removal” on
page 4-75.
Go Back
956.01 System card The system card processor is Replace the system card
processor over over temperature or is assembly.
temperature damaged.
Go to “System card
assembly removal” on
page 4-75.
957.xx System card ASIC The ASIC has failed on the Replace the system card
failure system card assembly. assembly.
Go to “System card
assembly removal” on
page 4-75.
958.xx NAND failure Printer has performed more Replace the system card
than 100 "shift and reflash" assembly.
operations as a result of ECC Go to “System card
bit corrections assembly removal” on
page 4-75.
959.xx Print cartridge The system card can not Replace the system card
authentication failure properly authenticate the print assembly.
cartridge or the authentication
process has failed. Go to “System card
assembly removal” on
page 4-75.
960.xx Memory failure RAM Memory Error: RAM Replace the appropriate
soldered on the card is bad memory module.
961.xx Memory failure RAM Memory Error: Slot 1 Replace the appropriate
RAM is bad memory module.
962.xx Memory failure RAM Memory Error: Slot 2 Replace the appropriate
RAM is bad memory module.
963.xx Memory failure RAM Memory Error: Slot 3 Replace the appropriate
RAM is bad memory module.
964.xx
1.
975.xx Network Error The system detected an Replace the system card
unrecognizable network port assembly.
Go to “System card
assembly removal” on
page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
976.xx Network Error The system detected an Replace the system card
unrecoverable software error in assembly. Next
network port
Go to “System card
assembly removal” on
page 4-75.
Go Back
978.xx Network Error The system detected a bad Replace the system card
checksum while programming assembly.
network port
Go to “System card
assembly removal” on
page 4-75.
979.xx Network Error The flash parts failed while Replace the system card
programming a network port assembly.
Go to “System card
assembly removal” on
page 4-75.
981.00 Communication The engine protocol violation Replace the system card
failure detected by the paper port assembly.
device.
Go to “System card
assembly removal” on
page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
982.04 Output option An output option was not fully 1. Turn the main power off.
communication seated onto the printer or has Next
failure. been removed while the main 2. Remove and reinstall the
power is turned on. output option.
3. Turn the main power back
on. Go Back
4. Check all output option
interface connections if
problem remains.
982.06 Paperport failure Paper port priortizer error. Replace the system card
Option device message was assembly.
not read by the priortizer.
Go to “System card
assembly removal” on
page 4-75.
982.07 Too many options Exceeded the maximum Remove the appropriate input
installed number of input or output or output options.
options.
982.11 Paperport failure Command response error on Replace the system card
the paper port. Response is too assembly.
large for the communications
buffer. Go to “System card
assembly removal” on
page 4-75.
982.12 Paperport failure Bad bottom trunk on the paper Replace the system card
port. assembly.
Go to “System card
assembly removal” on
page 4-75.
982.13 Hot plug failure The printer has detected a hot Power the machine off/on after
plug of an optional device. all options are installed.
Low-level error on paper port.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
985.01 Service engine RFID Generic hardware error 1. Check the RFID firmware
communications card, RFID interface card, Next
RFID cable, and RFID
option for correct
installation. Go to Go Back
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
985.02 Service engine RFID Printer having problems 1. Check the RFID firmware
communications communicating with radio card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
985.03 Service engine RFID Radio having problems 1. Check the RFID firmware
communications communicating with printer card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
Previous
Error
code or Error contents Description/Action Possible repair actions
message
985.04 Service engine RFID Radio communications are out 1. Check the RFID firmware
communications of sync card, RFID interface card, Next
RFID cable, and RFID
option for correct
installation. Go to Go Back
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
985.05 Service engine RFID Internal radio problem 1. Check the RFID firmware
communications card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
985.06 Service engine RFID Radio reported antenna 1. Check the RFID firmware
communications problem card, RFID interface card,
RFID cable, and RFID
option for correct
installation. Go to
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
Previous
Error
code or Error contents Description/Action Possible repair actions
message
985.07 Service engine RFID Antenna is disconnected 1. Check the RFID firmware
communications card, RFID interface card, Next
RFID cable, and RFID
option for correct
installation. Go to Go Back
“Installing / Removing
the RFID UHF option” on
page 4-149.
2. Replace the RFID UHF
option.
Note: There can be no other
connectivity options installed
on printers that have the RFID
UHF option installed. If any
connectivity option is installed
(other than the RFID interface
card), a 985.xx error will occur
990.00 Output option Output option rear door not Close the rear door on all
equipment check. fully closed. output options.
990.02 Paperport failure Invalid paperport parameter Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
990.03 Paperport failure Invalid paperport protocol Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
990.06 Paperport failure Unknown page supervisor Replace the system card
state assembly.
Go to “System card
assembly removal” on
page 4-75.
990.09 Paperport failure Paperport framing error Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
990.10 Paperport failure Paperport overrun error Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
990.11 Paperport failure Paperport parity error Replace the system card
assembly. Next
Go to “System card
assembly removal” on
page 4-75.
Go Back
990.12 Paperport failure Paper port other paper port Replace the system card
error assembly.
Go to “System card
assembly removal” on
page 4-75.
990.14 Paperport failure Invalid paperport echo Replace the system card
assembly.
Go to “System card
assembly removal” on
page 4-75.
990.51 HCIT tray lift motor The HCIT tray lift motor does 1. Check for obstruction in the
PWM underflow error not operate at the specified HCIT tray lift area.
speed reported by tray x
2. Check the connections on
the HCIT tray lift motor
assembly for proper
connection.
3. Replace the HCIT tray lift
motor drive motor assembly if
problem remains. Go to “High
capacity input tray (HCIT)
tray lift drive motor assembly
removal” on page 4-125.
990.53 HCIT tray lift motor The HCIT tray lift motor does 1. Check for obstruction in the
ramp error not reach the specified speed HCIT tray lift area.
at the specified time.
2. Check the connections on
the HCIT tray lift motor
assembly for proper
connection.
3. Replace the HCIT tray lift
drive motor assembly if
problem remains. Go to “High
capacity input tray (HCIT)
tray lift drive motor assembly
removal” on page 4-125.
Previous
Error
code or Error contents Description/Action Possible repair actions
message
990.54 HCIT tray lift motor The HCIT tray lift motor is not 1. Check for obstruction in the
lost encoder failure reporting pulses back to the HCIT tray lift area. Next
engine.
2. Check the connections on
the HCIT tray lift motor
assembly for proper
connection. Go Back
990.90 Sensor connection Hardware error (sensors are Replace all connections on the
failure not plugged on the board) system card assembly.
991.00 System card failure Device system card failed Replace the system card
basic assurance test. assembly.
Go to “System card
assembly removal” on
page 4-75.
Previous
Service checks
Sensor (input) service check
Next
Step Check Yes No
1 Check the sensor (input) for damage. Go to step 2. Replace the Go Back
sensor (input).
Is the above component free from damage?
Go to “Sensor
(input) removal”
on page 4-70.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Base sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the Replace the
Sensor (input). connection.
Is the above sensor connected properly?
Go to “Sensor
(input) removal”
on page 4-70.
1 Check the sensor (fuser output) for damage. Go to step 2. Replace fuser unit
assembly.
Is the above component free from damage?
Go to “Fuser unit
assembly
removal” on
page 4-22.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Base sensor test
4. Observe the line item “exit”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
1 Check the sensor (narrow media) for damage. Go to step 2. Replace the fuser Next
unit assembly.
Is the above component free from damage?
Go to “Fuser unit
assembly Go Back
removal” on
page 4-22.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Base sensor test
4. Observe the line item “narrow media”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace fuser unit Replace the
assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
1 Check the sensor (duplex input) for damage. Go to step 2. Replace the
sensor (duplex
Is the above component free from damage? input).
Go to “Sensor
(duplex input)
removal (T652,
T654, T656)” on
page 4-68.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Duplex sensor tests
3. Select Sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Previous
Step Check Yes No
3 Check the above sensor for proper connection. Replace the Replace the
duplex input connection.
Is the above sensor connected properly? sensor assembly
Next
(internal duplex
only).
Go to “Duplex
input sensor Go Back
assembly
removal (T652,
T654, T656)” on
page 4-19
or replace the
external duplex
unit assembly
(external duplex
only).
1 Check the sensor (duplex input) for damage. Go to step 2. Replace the
external duplex
Is the above component free from damage? unit assembly.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Duplex sensor tests
3. Select Sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the Replace the
external duplex connection.
Is the above sensor connected properly? unit assembly.
1 Check the sensor (duplex exit) for damage. Go to step 2. Replace the
external duplex
Is the above component free from damage? unit assembly.
2 1. Enter the diagnostic mode The sensor is Go to step 2.
working properly
2. Select Duplex sensor tests
3. Select Sensor test
4. Observe the line item “exit”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the Replace the
external duplex connection.
Is the above sensor connected properly? unit assembly.
Previous
Step Check Yes No
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup. Next
trays?
2 Check the media trays for overfilling. Remove any Go to step 3
excess new Go Back
Are any of the media trays overfilled? media.
3 Check the media condition in all media trays. Replace the Go to step 4.
damaged media
Is any of the media in any of the media trays crumpled or with new.
damaged?
4 Check the media tray pass through areas for obstructions. Go to step 5. Remove
obstructions.
Are the pass through areas in all the media trays free from
obstructions?
5 Check media origination. Go to step 6. Go to step 8.
Did the media originate from the MPF?
6 Check the MPF pick roll assembly. Go to step 7. Clean or replace
the MPF pick roll
Is the above component free of excess wear and assembly.
contamination?
Go to “MPF pick
roll assembly
removal” on
page 4-37.
7 Perform a MPF print test and check the MPF pick solenoid Go to step 17. Replace the MPF
for proper operation. pick solenoid.
Does the above component operate properly? Go to “MPF pick
solenoid
assembly
removal” on
page 4-38.
8 Check media origination. Go to step 9 Go to step 13
Did the media originate from the internal duplex?
9 Check the internal duplex media path for obstructions. Go to step 10 Remove
obstructions.
Is the above component free from obstructions?
10 Check the sensor (duplex input) for proper operation. Go to step 12. Go to step 11.
1. Enter the diagnostic mode
2. Select Duplex tests
3. Select sensor test
4. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
11 Check the above sensor for proper connection. Replace the Replace the
Sensor (duplex connection.
Is the above sensor connected properly? input).
Go to “Sensor
(duplex input)
removal (T652,
T654, T656)” on
page 4-68.
Previous
Step Check Yes No
12 Perform a print test and check the duplex drive motor Go to step 17. Replace the
assembly for proper operation. duplex drive motor
assembly.
Does the above component operate properly? Next
Go to “Duplex
drive motor
assembly
removal (T652, Go Back
T654, T656)” on
page 4-18.
13 Check media origination. Go to step 14. Go to step 16.
Did the media originate from the external duplex?
14 Check the sensor (duplex input) for proper operation. Go to step 15. Replace the
external duplex
1. Enter the diagnostic mode assembly.
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
15 Check the sensor (duplex exit) for proper operation. Go to step 17. Replace the
external duplex
1. Enter the diagnostic mode assembly.
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “exist”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
16 Check the two pick roll assemblies in the media tray being Go to step 17. Clean or replace
picked from. the pick roll
assembly.
Are the above components free of excess wear and
contamination? Go to “Pick roll
assembly
removal” on
page 4-56
17 Check the aligner assembly for obstructions. Go to step 18. Remove
obstructions.
Is the above component free from obstructions?
18 Check the sensor (input) for proper operation. The sensor is Go to step 19.
working properly.
1. Enter the diagnostic mode
Go to step 20.
2. Select Base sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
19 Check the above sensor for proper connection. Replace the Replace the
Sensor (input). connection.
Is the above sensor connected properly?
Go to “Sensor
(input) removal”
on page 4-70.
Previous
Step Check Yes No
20 Perform a print test and check the pick arm assembly. Go to step 21. Replace the pick
arm assembly. Go
Is the media properly picked and advanced out of the media to “Pick arm
tray? assembly Next
removal” on
page 4-54.
21 Perform a print test and check the main motor assembly. Go to step 22. Replace the main Go Back
drive motor
Is the media properly transported and able to reach the assembly. Go to
sensor (input)? “Output cover
assembly
removal” on
page 4-53.
22 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check the fuser unit assembly for obstructions. Remove Go to step 3.
obstructions.
Is the above component free of obstructions?
3 Check the fuser unit assembly for excess wear and Go to step 4. Replace the fuser
damage. unit assembly.
Is the above component free of excess wear and damage? Go to “Fuser unit
assembly
removal” on
page 4-22.
4 Check the sensor (input) for proper operation. Go to step 6. Go to step 5.
1. Enter the diagnostic mode
2. Select Base sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
5 Check the above sensor for proper connection. Replace the Replace the
sensor (input). connection.
Is the above sensor connected properly?
Go to “Sensor
(input) removal”
on page 4-70.
Previous
Step Check Yes No
6 Check the sensor (fuser output) for proper operation. Go to step 8. Go to step 7.
1. Enter the diagnostic mode
Next
2. Select Base sensor test
3. Observe the line item “exit”
Go Back
Caution: The area around the actuator is very hot. Allow the
fuser area to cool before proceeding.
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked?
7 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
8 Perform a print test and check the main motor assembly. Replace the main Replace the
drive motor connection.
Is the media properly transported and able to reach the assembly.
sensor (fuser output)?
Go to “Output
cover assembly
removal” on
page 4-53.
9 Check the aligner assembly for obstructions. Go to step 10. Remove
obstructions.
Is the above component free from obstructions?
10 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
Previous
Step Check Yes No
3 Perform a MPF print test and check the MPF pick solenoid Go to step 4. Replace the MPF
for proper operation. pick solenoid.
Does the above component operate properly? Go to “MPF pick Next
solenoid
assembly
removal” on
page 4-38. Go Back
4 Check the MPF lift plate assembly for damage. Go to step 5. Replace the MPF
lift plate assembly.
Is the above component free from damage?
Go to “MPF lift
plate assembly
removal” on
page 4-36.
5 Check all the media trays for proper media installation. Go to step 6. Remove and
properly re-install
Is the media properly installed in all the media trays? the media.
6 Check all of the media trays and the media path for partially Go to step 7. Remove any pre-
fed media. staged or jammed
media.
Are the media trays and the media path free from any
partially fed pieces of media?
7 Check the sensor (input) for proper operation. Go to step 9. Go to step 8.
1. Enter the diagnostic mode
2. Select Base sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
8 Check the above sensor for proper connection. Replace the Replace the
Sensor (input). connection.
Is the above sensor connected properly?
Go to “Sensor
(input) removal”
on page 4-70.
9 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
Next
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check all the media trays for proper media installation. Go to step 3. Remove and
properly re-install
Is the media properly installed in all the media trays? the media.
3 Check the fuser unit assembly for damage and life Replace the fuser Go to step 4.
expiration. unit assembly.
Is the above component damaged or has it exceeded life? Go to “Fuser unit
assembly
removal” on
page 4-22.
4 Check the fuser unit assembly for obstructions. Go to step 5. Remove
obstructions.
Is the above component free from obstructions?
Previous
Step Check Yes No
5 Check the sensor (fuser output) for proper operation. Go to step 7. Go to step 6.
1. Enter the diagnostic mode
Next
2. Select Base sensor tests
3. Observe the line item “output”
Does the display on the operator panel, change every time Go Back
the sensing area of the above sensor is interrupted or
blocked.
6 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
7 Check the aligner assembly for obstructions. Go to step 8. Remove
obstructions.
Is the above component free from obstructions?
8 Check the transfer roll assembly for damage. Go to step 9. Replace the
transfer roll
Is the above component free from damage? assembly.
Go to “Transfer
roll assembly
removal” on
page 4-80.
9 Perform a print test and check the main motor assembly. Go to step 10. Replace the main
drive motor
Is the media properly transported and able to reach the assembly.
sensor (fuser output)?
Go to “Output
cover assembly
removal” on
page 4-53.
10 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check all the media trays for proper media installation. Go to step 3. Remove and
properly re-install
Is the media properly installed in all the media trays? the media.
3 Check the door assembly, rear. Go to step 4. Open then
properly close the
Is the above component properly closed? door assembly,
rear.
4 Check the fuser unit assembly for damage and life Replace the fuser Go to step 5.
expiration. unit assembly.
Is the above component damaged or has it exceeded life? Go to “Fuser unit
assembly
removal” on
page 4-22.
5 Check the sensor (fuser output) for proper operation. Go to step 7. Go to step 6.
1. Enter the diagnostic mode
2. Select Base sensor tests
3. Observe the line item “output”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
6 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
7 Check the redrive assembly for damage. Go to step 8. Replace the
redrive assembly.
Is the above component free from damage?
Go to “Option
removals” on
page 4-84.
8 Perform a print test and check the redrive motor assembly Go to step 9. Replace the
for proper operation. redrive motor
assembly.
Does the above component operate properly?
Go to “Redrive
assembly
removal” on
page 4-62.
Previous
Step Check Yes No
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the sensor (fuser output) for proper operation. Go to step 4. Go to step 3.
1. Enter the diagnostic mode
2. Select Base sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
4 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check all the media trays for proper media installation. Go to step 3. Remove and
properly re-install
Is the media properly installed in all the media trays? the media.
3 Check the fuser unit assembly for damage and life Replace the fuser Go to step 4.
expiration. unit assembly.
Is the above component damaged or has it exceeded life? Go to “Fuser unit
assembly
removal” on
page 4-22.
4 Check the fuser unit assembly for obstructions. Go to step 5. Remove
obstructions.
Is the above component free from obstructions?
5 Check the sensor (narrow media) for proper operation. Go to step 7. Go to step 6.
1. Enter the diagnostic mode
2. Select Base sensor tests
3. Observe the line item “output”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
6 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
7 Check the aligner assembly for obstructions. Go to step 8. Remove
obstructions.
Is the above component free from obstructions?
8 Check the transfer roll assembly for damage. Go to step 9. Replace the
transfer roll
Is the above component free from damage? assembly.
Go to “Transfer
roll assembly
removal” on
page 4-80.
9 Perform a print test and check the main motor assembly. Go to step 10. Replace the main
drive motor
Is the media properly transported and able to reach the assembly.
sensor (fuser output)?
Go to “Output
cover assembly
removal” on
page 4-53.
Previous
Step Check Yes No
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the sensor (narrow media) for proper operation. Go to step 4. Go to step 3.
1. Enter the diagnostic mode
2. Select Base sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the fuser Replace the
unit assembly. connection.
Is the above sensor connected properly?
Go to “Fuser unit
assembly
removal” on
page 4-22.
4 Perform a print test. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
Previous
Step Check Yes No
10 Perform a print test and check the duplex drive motor Go to step 14. Replace the
assembly for proper operation. duplex drive motor
assembly.
Does the above component operate properly? Next
Go to “Duplex
drive motor
assembly
removal (T652, Go Back
T654, T656)” on
page 4-18.
11 Check the external duplex media path for obstructions. Go to step 12 Remove
obstructions.
Is the above component free from obstructions?
12 Check the external duplex unit assembly for proper Go to step 13. Remove then
installation. properly re-install
the external
Is the above component properly installed? duplex unit
assembly.
13 Check the sensor (duplex input) for proper operation. Go to step 14. Replace the
external duplex
1. Enter the diagnostic mode assembly.
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
14 Perform a print test using the duplex. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
Previous
Step Check Yes No
4 Check the sensor (duplex input) for proper operation. Go to step 6. Go to step 5.
1. Enter the diagnostic mode
Next
2. Select Duplex tests
3. Select sensor test
4. Observe the line item “input” Go Back
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
5 Check the above sensor for proper connection. Replace the Replace the
sensor (duplex connection.
Is the above sensor connected properly? input).
Go to “Sensor
(duplex input)
removal (T652,
T654, T656)” on
page 4-68.
6 Check the aligner assembly for obstructions. Go to step 7. Remove
obstructions.
Is the above component free from obstructions?
7 Check the external duplex media path for obstructions. Go to step x Remove
obstructions.
Is the above component free from obstructions?
8 Check the external duplex unit assembly for proper Go to step 9. Remove then
installation. properly re-install
the external
Is the above component properly installed? duplex unit
assembly.
9 Check the sensor (duplex input) for proper operation. Go to step 10. Replace the
external duplex
1. Enter the diagnostic mode assembly.
2. Select Duplex tests
3. Select sensor test
3. Observe the line item “input”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
10 Perform a print test using the duplex. Contact next Problem solved.
highest level of
Does the problem remain? tech support.
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check the media trays for overfilling. Remove any Go to step 3
excess new
Are any of the media trays overfilled? media.
3 Check the media condition in all media trays. Replace the Go to step 4.
damaged media
Is any of the media in any of the media trays crumpled or with new.
damaged?
4 Check the media tray pass through areas for obstructions. Go to step 5. Remove
obstructions.
Are the pass through areas in all the media trays free from
obstructions?
5 Check the two pick roll assemblies in the media tray being Go to step 6. Clean or replace
picked from. the pick roll
assembly.
Are the above components free of excess wear and
contamination? Go to “Pick roll
assembly
removal” on
page 4-56
6 Check the appropriate media tray sensor (pass through) for Go to step 8. Go to step 7.
proper operation.
1. Enter the diagnostic mode
2. Select Input tray tests
3. Sensor test
4. Select the appropriate tray number
3. Observe the line item “pass through” for the appropriate
media tray
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
7 Check the above sensor for proper connection. Replace the Replace the
appropriate connection.
Is the above sensor connected properly? Sensor (pass
through).
Go to “250-sheet
controller card
assembly
removal” on
page 4-106.
Previous
Step Check Yes No
8 Perform a print test and check the pick arm assembly for Go to step 8. Replace the
the appropriate media tray. appropriate pick
arm assembly.
Is the media properly picked and advanced out of the Next
appropriate media tray? Go to “Operator
panel door
assembly
removal (T656)” Go Back
on page 4-48.
9 Perform a print test and check the main motor assembly. Go to step 9. Replace the main
drive motor
Is the media properly transported through the pass through assembly.
areas of the media trays?
Go to “Output
cover assembly
removal” on
page 4-53.
10 Perform a print test using the appropriate input tray. Replace the input Problem solved.
option.
Does the error continue?
1 Check the media size setup and tray guides for all media Go to step 2. Replace the
trays. media, or change
the media size
Does the media size, in use, match the size set for all media setup.
trays?
2 Check the media tray pass through areas for obstructions. Go to step 3. Remove
obstructions.
Are the pass through areas in all the media trays free from
obstructions?
3 Check the appropriate media tray sensor (pass through) for Go to step 5. Go to step 4.
proper operation.
1. Enter the diagnostic mode
2. Select Input tray tests
3. Sensor test
4. Select the appropriate tray number
3. Observe the line item “pass through” for the appropriate
media tray
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Previous
Step Check Yes No
4 Check the above sensor for proper connection. Replace the Replace the
appropriate connection.
Is the above sensor connected properly? Sensor (pass
Next
through).
Go to “250-sheet
controller card
assembly Go Back
removal” on
page 4-106.
5 Perform a print test and check the main motor assembly. Replace the main Replace the
drive motor connection.
Is the media properly transported through the pass through assembly.
areas of the media trays?
Go to “Output
cover assembly
removal” on
page 4-53.
6 Perform a print test using the appropriate input tray. Replace the input Problem solved.
option.
Does the error continue?
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the appropriate media tray sensor (pass through) for Go to step 5. Go to step 4.
proper operation.
1. Enter the diagnostic mode
2. Select Input tray tests
3. Sensor test
4. Select the appropriate tray number
3. Observe the line item “pass through” for the appropriate
media tray
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the Replace the
appropriate sensor connection.
Is the above sensor connected properly? (pass through).
Go to “250-sheet
controller card
assembly
removal” on
page 4-106.
4 Perform a print test using the appropriate input tray. Replace the input Problem solved.
option.
Does the error continue?
1 Check the output option for proper installation. Go to step 2. Remove then Next
reinstall the output
Is the above component properly installed? option
2 Check for obstructions in the media path between the base Go to step 3. Remove Go Back
machine and the output option. obstructions.
Is the media path free from obstructions?
3 Check the sensor (stapler pass through) for proper Go to step 5. Go to step 4.
operation.
1. Enter the diagnostic mode
2. Select Finisher sensor test
3. Select Sensor test
4. Select pass & media
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
4 Check the above sensor for proper connection. Replace the Replace the
stapler unit connection.
Is the above sensor connected properly? assembly.
Go to “SFP
stapler assembly
stapler unit
assembly
removal” on
page 4-183.
5 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the output option for proper installation. Go to step 2. Remove then
reinstall the output
Is the above component properly installed? option
2 Check for obstructions in the media path between the Go to step 3. Remove
Sensor (stapler pass through) machine and the media bin. obstructions.
Is the media path free from obstructions?
3 Check the sensor (stapler pass through) for proper Go to step 5. Go to step 4.
operation.
1. Enter the diagnostic mode
2. Select Finisher sensor test
3. Select Sensor test
4. Select pass & media
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Previous
Step Check Yes No
4 Check the above sensor for proper connection. Replace the Replace the
stapler unit connection.
Is the above sensor connected properly? assembly.
Next
Go to “SFP
stapler assembly
stapler unit
assembly Go Back
removal” on
page 4-183.
5 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the sensor (stapler pass through) for proper Go to step 4. Go to step 3.
operation.
1. Enter the diagnostic mode
2. Select Finisher sensor test
3. Select Sensor test
4. Select pass & media
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
3 Check the above sensor for proper connection. Replace the Replace the
stapler unit connection.
Is the above sensor connected properly? assembly.
Go to “SFP
stapler assembly
stapler unit
assembly
removal” on
page 4-183.
4 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the output option for proper installation. Go to step 2. Remove then
reinstall the output
Is the above component properly installed? option
Previous
Step Check Yes No
2 Check for obstructions in the media path between the base Go to step 3. Remove
machine and the output option. obstructions.
Is the media path free from obstructions? Next
3 Check the sensor (output pass through) for proper Go to step 5. Go to step 4.
operation.
1. Enter the diagnostic mode Go Back
1 Check the output option for proper installation. Go to step 2. Remove then
reinstall the output
Is the above component properly installed? option
2 Check for obstructions in the media path between the Go to step 3. Remove
Sensor (output pass through) machine and the media bin. obstructions.
Is the media path free from obstructions?
Previous
Step Check Yes No
3 Check the sensor (output pass through) for proper Go to step 5. Go to step 4.
operation.
1. Enter the diagnostic mode Next
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the sensor (output pass through) for proper Go to step 4. Go to step 3.
operation.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Previous
Step Check Yes No
3 Check the above sensor for proper connection. Replace the Replace the
sensor (output connection.
Is the above sensor connected properly? pass through).
Next
Go to “High
capacity stacker
sensor (pass
through) Go Back
removal” on
page 4-145.
Go to “5-bin
mailbox sensor
(pass through)
removal” on
page 4-90.
Go to “Output
expander sensor
(pass through)
removal” on
page 4-170.
4 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the output option for proper installation. Go to step 2. Remove then
reinstall the output
Is the above component properly installed? option
2 Check for obstructions in the media path between the base Go to step 3. Remove
machine and the output option. obstructions.
Is the media path free from obstructions?
3 Check the sensor (mailbox empty) for proper operation. Go to step 5. Go to step 4.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “mailbox empty”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
4 Check the above sensor for proper connection. Replace the Replace the
sensor (mailbox connection.
Is the above sensor connected properly? empty).
Go to “5-bin
mailbox sensor
(media bin
empty) removal”
on page 4-91.
5 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the output option for proper installation. Go to step 2. Remove then Next
reinstall the output
Is the above component properly installed? option
2 Check for obstructions in the media path between the Go to step 3. Remove Go Back
Sensor (mailbox empty) machine and the media bin. obstructions.
Is the media path free from obstructions?
3 Check the sensor (mailbox empty) for proper operation. Go to step 5. Go to step 4.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “mailbox empty”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
4 Check the above sensor for proper connection. Replace the Replace the
sensor (mailbox connection.
Is the above sensor connected properly? empty).
Go to “5-bin
mailbox sensor
(media bin
empty) removal”
on page 4-91.
5 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the media path for partially fed or jammed media. Go to step 2. Remove any pre-
staged or jammed
Is the media path free from partially fed or jammed media? media.
2 Check the sensor (mailbox empty) for proper operation. Go to step 4. Go to step 3.
1. Enter the diagnostic mode
2. Select Output bin tests
3. Select Sensor test
4. Select Output bin x
5. Observe the line item “passthru”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked.
Previous
Step Check Yes No
3 Check the above sensor for proper connection. Replace the Replace the
sensor (mailbox connection.
Is the above sensor connected properly? empty).
Next
Go to “5-bin
mailbox sensor
(media bin
empty) removal” Go Back
on page 4-91.
4 Perform a print test using the output option. Replace the output Problem solved.
option.
Does the error continue?
1 Check the sensor (toner empty) for proper installation. go to step 2. Reinstall the
sensor (toner
Is the above component properly installed? empty)
2 Check the sensor (toner empty) for proper operation. The sensor is Go to step 3.
working properly.
1. Enter the diagnostic mode
2. Select Base sensor test
3. Observe the line item “toner”
Does the display on the operator panel, change every time
the sensing area of the above sensor is interrupted or
blocked?
3 Check the above sensor for proper connection. Replace the Replace the
sensor (toner connection.
Is the above sensor connected properly? empty).
Go to “Sensor
(toner empty)
removal” on
page 4-70.
2 Check the system card assembly. Go to step 4. Contact next level Previous
of support.
Was the system card assembly recently replaced?
3 Replace the current operator panel assembly with the Go to step 5. Problem solved.
original operator panel assembly.
Does the error remain?
Next
4 Replace the current system card assembly with the original Go to step 6. Problem solved.
system card assembly.
Go to “System card assembly removal” on page 4-75. Go Back
5 If problem continues, replace the original operator panel Contact the next Problem solved.
assembly with a new and not previously installed operator level of support.
panel assembly.
Does the error continue?
6 If the problem continues, replace the original panel Contact the next Problem solved.
assembly with a new and not previously installed operator level of support.
panel door assembly.
Go to “Operator panel door assembly removal (T650,
T652, T654)” on page 4-43.
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as
instructed. You will need that information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occured. If possible
determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer
which Lexmark Solutions applications are installed on the device.
2 • Write down the exact 900.xx error code displayed Go to step 3. Go to step 6.
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
3 Check all the cables connected to the RIP board for Go to step 5. Go to step 4.
proper connectivity.
Are the cables properly connected?
4 Properly connect the cables to the RIP board. Restart Go to step 5. Go to step 6.
the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
Previous
Step Action and questions Yes No
5 Replace the RIP board, and restart the device. Problem Go to step 31.
resolved.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error. Next
8 Restart the printer to operating mode. Send a different Go to step 9. Go to step 10.
print job to the device.
Does the 900.xx error reoccur?
9 Upgrade the firmware. Contact your next level of Go to step 31. Go to step 10.
support for the correct firmware level to use.
Restart the printer to operating mode. Send the printer
a print job.
Does the 900.xx error reoccur?
14 Reinstall the memory, and send a print job to the Go to step 15. Go to step 16.
device.
Does the 900.xx error reoccur?
17 Reinstall the modem. Restart the device. Go to step 18. Go to step 20.
Does the 900.xx error reoccur?
Previous
Step Action and questions Yes No
18 Upgrade the firmware. Contact your next level of Go to step 19. Problem
support for the correct firmware level to use. resolved.
Restart the printer to operating mode. Send the printer
a print job. Next
Does the 900.xx error reoccur?
19 Replace the modem. Restart the device. Go to step 31. Problem Go Back
resolved.
Does the 900.xx error reoccur?
21 Are there any ISP (internal solutions port) options Go to step 22. Problem
installed? resolved.
22 Reinstall the first ISP option. Restart the device. Go to step 24. Go to step 23.
Does the 900.xx error reoccur?
24 Upgrade the firmware. Contact your next level of Go to step 25. Problem
support for the correct firmware level to use. resolved.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
25 Replace the faulty ISP option. Restart the device. Go to step 31. Go to step 26.
Does the 900.xx error reoccur?
27 Install the next ISP option. Restart the device. Go to step 29. Go to step 28.
Does the 900.xx error reoccur?
29 Upgrade the firmware. Contact your next level of Go to step 30. Go to step 26.
support for the correct firmware level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
30 Replace the faulty ISP option. Restart the device. Go to step 31. Go to step 26.
Does the 900.xx error reoccur?
31 Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/Application used if error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
Previous
Image quality trouble
Printer Related Troubleshooting
Note: First, get a printout as a base, and follow the symptom table to identify the possible failing FRU’s. Next
Go Back
Trailing edge
Before starting, check the media route for foreign objects, such as staples, clips, and scraps, in the media path.
3 Check the transfer roll assembly for contamination and Go to step 4. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
4 Check the print cartridge for proper installation. Go to step 5. Inspect, clean
and reinstall
Is the print cartridge properly installed? replace the print
cartridge.
6 Check the HVPS card assembly for proper connection. Replace the Replace the
HVPS card connections.
Is the above component properly connected? assembly. Go to
“HVPS card
assembly
removal” on
page 4-24.
Previous
Step Check Yes No
7 Check the printhead assembly for proper connection. Replace the Replace the
printhead connections.
Is the above component properly connected? assembly. Next
Go to
“Printhead
assembly
removal Go Back
(T650)” on
page 4-59 or
“Printhead
assembly
removal (T652,
T654, T656)” on
page 4-60.
Next
Go Back
Check the media path for foreign objects such as staples, clips, scraps of media.
3 Check the transfer roll assembly for proper installation? Go to step 4. Reinstall the
transfer roll
Is the above component properly installed? assembly.
4 Check the left and right transfer roll bracket. Go to step 5. Replace the left
and or right
Are the above components free from damage? transfer roll
brackets.
Go to
“Printhead
assembly
removal
(T650)” on
page 4-59 or
“Printhead
assembly
removal (T652,
T654, T656)” on
page 4-60.
5 Check the transfer roll assembly for contamination and Go to step 6. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
6 Check the print cartridge for proper installation. Go to step 7. Inspect, clean
and reinstall
Is the print cartridge properly installed? replace the print
cartridge.
Previous
Step Check Yes No
8 Check the HVPS card assembly for proper connection. Replace the Replace the
HVPS card connections.
Is the above component properly connected? assembly.
Go to “HVPS
card assembly
removal” on
page 4-24.
9 Check the printhead assembly for proper connection. Replace the Replace the
printhead connections.
Is the above component properly connected? assembly.
Go to
“Printhead
assembly
removal
(T650)” on
page 4-59 or
“Printhead
assembly
removal (T652,
T654, T656)” on
page 4-60.
10 Check the system card assembly for proper connection. Replace the Replace the
system card connections.
Is the above component properly connected? assembly.
Go to “System
card assembly
removal” on
page 4-75.
Next
Go Back
Check the media path for foreign objects such as staples, clips, scraps of media.
1 Check the charge roll assembly for proper installation. Go to step 2. Replace the
charge roll
Is the above component properly installed? assembly.
2 Check the print cartridge for proper installation. Go to step 3. Inspect, clean
and reinstall
Is the above component properly installed? replace the print
cartridge.
3 Check the charge roll HVPS card assembly connections Replace the Replace the
HVPS card connection.
Is the above component properly connected? assembly.
Go to “HVPS
card assembly
removal” on
page 4-24.
4 Check the system card assembly for proper connection. Replace the Replace the
system card connections.
Is the above component properly connected? assembly.
Go to “System
card assembly
removal” on
page 4-75.
Leading edge
Next
Go Back
Trailing edge
2 Is the media transfer route and the media path clear of Go to step 3. Remove debris or
debris? contamination.
4 Check the print cartridge for proper installation. Go to step 5. Inspect, clean and
reinstall replace
Is the above component properly installed? the print cartridge.
5 Check the transfer roll assembly for contamination and Go to step 6. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
6 Check the printhead assembly for proper connection. Replace the Replace the
printhead connections.
Is the above component properly connected? assembly.
Go to “Printhead
assembly
removal (T650)”
on page 4-59 or
“Printhead
assembly
removal (T652,
T654, T656)” on
page 4-60.
Leading edge
Next
Go Back
Trailing edge
2 Are the media transfer route and the media path free of Go to step 3. Remove debris or
contamination and debris? contamination.
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
5 Check the printhead assembly for proper connection. Replace the Replace the
printhead connections.
Is the above component properly connected? assembly.
Go to “Printhead
assembly
removal (T650)”
on page 4-59 or
“Printhead
assembly
removal (T652,
T654, T656)” on
page 4-60.
Leading edge
Next
Go Back
Trailing edge
2 Are the media transfer route and the media path free of Go to step 3. Remove debris
contamination or debris? or
contamination.
3 Check the charge roll assembly for contamination and Go to step 4. Replace the
wear. charge roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Access
door removal”
on page 4-7.
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
5 Check the print cartridge for proper installation. Go to step 6. Inspect, clean
and reinstall
Is the above component properly installed? replace the print
cartridge.
6 Check the heat roll and pressure roll. Replace the Go to step 7.
fuser unit
Remove the fuser unit assembly. assembly.
CAUTION: : Allow Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
down. page 4-22.
Previous
Step Check Yes No
Trailing edge
3 Check the print cartridge for proper installation. Go to step 4. Inspect, clean
and reinstall
Is the above component properly installed? replace the print
cartridge.
4 Check the charge roll assembly for contamination and Go to step 5. Replace the
wear. charge roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Access
door removal”
on page 4-7.
5 Check the transfer roll assembly for contamination and Go to step 6. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
Previous
Step Check Yes No
6 Check the heat roll and pressure roll. Replace the Go to step 7.
fuser unit
Remove the fuser unit assembly. assembly. Next
CAUTION: : Allow Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
page 4-22. Go Back
down.
7 Check the HVPS card assembly for proper connection. Replace the Replace the
HVPS card connections.
Is the above component properly connected? assembly.
Go to “HVPS
card assembly
removal” on
page 4-24.
Leading edge
Next
Go Back
Trailing edge
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
Spots Previous
Leading edge
Next
Go Back
Trailing edge
3 Check the print cartridge for spots or other damage on Go to step 4. Replace the
the drum surfaces. print cartridge.
Is the print cartridges free of excess wear and
contamination?
4 Check the charge roll assembly for contamination and Go to step 5. Replace the
wear. charge roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Access
door removal”
on page 4-7.
5 Check the transfer roll assembly for contamination and Go to step 6. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
6 Check the heat roll and pressure roll. Replace the Go to step 7
fuser unit
Remove the fuser unit assembly. assembly.
CAUTION: : Allow Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
down. page 4-22.
Previous
Step Check Yes No
After image
Leading edge
Trailing edge
The ghost appears on the media which, may be the image from the previous page or part of the page
currently printing.
Previous
Step Check Yes No
2 Check the heat roll and pressure roll. Replace the Go to step 4.
fuser unit
Remove the fuser unit assembly. assembly. Next
CAUTION: : Allow Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
page 4-22. Go Back
down.
Leading edge
Next
Go Back
Trailing edge
3 Check the print cartridge for proper installation. Go to step 4. Inspect, clean
and reinstall
Is the above component properly installed? replace the print
cartridge.
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
5 Check the HVPS card assembly for proper connection. Go to step 6. Replace the
connections.
Is the above component connected properly?
Previous
Step Check Yes No
Skew
Go Back
Leading edge
Trailing edge
The printed image is not paralleled with both sides of the media.
2 Properly load media into the media tray assembly and Go to step 3. Problem solved.
ensure all guides are set correctly.
Properly install the media tray assembly into the printer.
Re-print the defective image.
Does the error continue?
3 Check for obstructions in the area of the media feed Go to step 4. Remove
units. obstructions.
Are the media feed unit assembly free from any
obstructions?
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly.
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80.
Previous
Step Check Yes No
5 Check the aligner assembly for proper adjustment. Go to step 6. Replace the
aligner
Go to “Alignment assembly adjustment” on assembly.
page 4-4. Next
Go to “Output
Does the problem remain? cover
assembly
removal” on Go Back
page 4-53.
Media damage
Leading edge
Trailing edge
Previous
Step Check Yes No
4 Check the transfer roll assembly for contamination and Go to step 5. Replace the
wear. transfer roll
assembly. Next
Is the above component free of excess wear and
contamination? Go to “Transfer
roll assembly
removal” on
page 4-80. Go Back
5 Check the aligner assembly for proper adjustment. Go to step 6. Replace the
aligner
Go to “Operator panel door assembly removal assembly.
(T656)” on page 4-48.
Go to “Output
Does the problem remain? cover assembly
removal” on
page 4-53.
6 Check the heat roll and pressure roll. Replace the Inspect the
fuser unit machine for
Remove the fuser unit assembly. assembly. obstructions in
CAUTION: : Allow the media path.
Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
down. page 4-22.
No fuse Previous
Leading edge
Next
Go Back
Trailing edge
1 Check the media type and printer media settings. Go to step 2 Adjust to the
correct settings.
Does the printer media settings match the media type?
4 Check the heat roll and pressure roll. Replace the Go to step 5.
fuser unit
Remove the fuser unit assembly. assembly.
CAUTION: : Allow Go to “Fuser
the fuser unit unit assembly
assembly to cool removal” on
down. page 4-22.
5 Check the LVPS card assembly for proper connection. Replace the Remove then
LVPS card reinsert the
Is the above component connected properly? assembly. LVPS card
assembly.
Go to “System
card assembly
removal” on
page 4-75 or
“LVPS card
assembly
removal (T652,
T654, T656)” on
page 4-30.
Previous
Step Check Yes No
Note: Before starting this service check, print out the network setup page. This page is found under Menu -
Reports - Network Settings. Consult the network administrator to verify that the physical and wireless network
settings displayed on the network settings page for the device are properly configured. If a wireless network is
used, verify that the printer is in range of the host computer or wireless access point, and there is no electronic
interference. Have the network administrator verify that the device is using the correct SSID, and wireless
security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide.
9 Reset the address on the printer to match the Problem fixed. Go to step 10.
IP address on the driver.
Did this resolve the issue?
10 Have the network administrator verify that the Go to step 12. Go to step 11.
printer and PC’s IP address have identical
subnet addresses.
Are the subnet addresses the same?
Previous
Step Questions / actions Yes No
11 Using the subnet address supplied by the Problem resolved. Go to step 12.
network administrator, assign a unique IP
address to the printer.
Note: The printer IP address should match Next
the IP address on the printer driver.
Did this fix the problem?
14 Have the network administrator check the Replace the system card. Contact the network
network drop for activity. Go to “System card administrator.
assembly removal” on
Is the drop functioning properly? page 4-75.
15 Is the printer on the same wireless network as Go to step 17. Go to step 16.
the other devices?
16 Assign the correct wireless network to the Problem resolved Go to step 17.
printer.
Did this fix the problem?
17 Are the other devices on the wireless network Go to step 18. Contact the network
communicating properly? administrator.
18 Verify that the wireless card is properly seated Go to step 20. Go to step 19.
on the controller board.
Is the wireless card seated correctly?
22 Verify that the antenna is properly connected Go to step 24. Go to step 23.
to the wireless card.
Is it connected correctly?
24 Check pin 6 for +3.3V, and Pin 5 for +5V. on Replace the wireless card. Replace the system card.
connector <> of the controller board. Pins 1 Go to “System card
and 4 are GND. assembly removal” on
page 4-75
Are the voltages and GNDs correct?
Previous
Next
Go Back
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the
problem.
Next
Understanding the printer control panel (models T650, T652, and T654)
Go Back
1 2 3 4
9 8 76 5
Item Description
1 Display Shows messages and pictures that communicate the status of the printer.
2 Navigation buttons Press the up or down arrow buttons to scroll through menus or menu items, or to
increase or decrease a value when entering numbers.
Press the left or right arrow buttons to scroll through menu settings (also called
values or options), or to scroll through text that rolls to another screen.
3 Select • Opens a menu item and displays the available values or settings. The current
setting is indicated by an asterisk (*).
• Saves a displayed menu item as the new user default setting.
Note: When a new setting is saved as the user default setting, it remains in effect
until a new setting is saved or until factory defaults are restored.
Note: Settings chosen from a software program can also change or override the
user default settings selected from the printer control panel.
4 Keypad Enter numbers or symbols on the display.
5 Back Returns the display to the previous screen.
Next
9 USB Insert a flash drive into the front of the printer to print saved files.
Note: Only the front USB port supports flash drives.
Go Back
Diagnostics Mode 1. Turn off the printer. The Diagnostics Mode group contains the settings
2. Press and hold and . and operations used while manufacturing and
servicing the printer.
See “Diagnostics mode (models T650, T652,
and T654)” on page 3-3 for more information.
To run the printer diagnostic tests described in this chapter, you must put the printer in Diagnostic Mode.
Previous
Diagnostics mode (models T650, T652, and T654)
Entering Diagnostics mode (models T650, T652, and T654)
Available tests
EP SETUP Previous
Select Exit Diagnostics to exit the Diagnostics menu. Resetting the Printer displays, the printer
performs a POR, and returns to Ready mode.
REGISTRATION
Print registration makes sure the printing is printed properly aligned on the page.
Top Margin
Bottom Margin
Left Margin
Right Margin
Quick Test
b. Press .
The message Quick Test Printing… appears on the display.
Retain this page to determine the changes you need to make to the margins settings.
3. Use or to select the margin setting you need to change, and press .
4. Use to decrease or to increase the values, and press to reset the value.
The message Submitting selection displays, and the original REGISTRATION screen appears with
the beside the previously selected margin setting.
Quick Test
• Device information
• Current page count, installed memory
• Processor speed
• Serial number
• Engine ID
• System card ID
• Printer revision levels
• Printer margin settings
• Alignment diamonds at the top and bottom
• Horizontal lines to check for skew
The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the
installed input options. The contents of the Print Test Page varies depending on the media installed in the Next
selected input source.
Check each Test Page from each source to assist in print quality and paper feed problems.
Go Back
To run the Print Test Page:
If a source is selected that contains envelopes, an envelope test pattern is printed. If Continuous is selected,
the test pattern is printed only on the first envelope.
Note: The Print Test Page always prints on one side of the paper, regardless of the duplex setting or the
presence of a duplex option.
The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge
lockout function disabled. The print quality pages consist of four pages. Page one contains a mixture of
graphics and text. Page two is gray with two one inch black squares located on the bottom right. Page three is
solid black page and page four is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test
pages are printed in English and must always be printed on letter, legal, or A4 paper.
To run the Print Quality Test Pages, select Prt Quality Pgs from PRINT TESTS. The message Printing
Quality Test Pages is displayed.
The following is included in the DIAGNOSTICS version of the first print quality test page:
• Device information
• Printer revision levels
• Cartridge information
• Printer margin settings
• EP setup
• Printer setup
• Minimum stroke width
Note: The print quality test pages can also be printed from the Configuration menu (CONFIG MENU),
however a cartridge must be installed with a machine class ID matching the machine class ID stored in
NVRAM. The CONFIG MENU print quality test pages are identical to the DIAGNOSTIC print quality test pages Previous
with the exception of the first page. The first print quality test page from the CONFIG MENU does not include
EP or Printer setup.
HARDWARE TESTS
Next
Select the following Hardware Tests from this menu:
• Panel Test
Go Back
• Button Test
• DRAM Test
• USB HS Test Mode
Panel Test
This test automatically toggles each pixel of the operator panel through every contrast level beginning with the
darkest to the brightest. This test continues until you press Stop .
Button Test
The Button Test verifies the operation of the buttons on the operator panel. When you select Button Test, a
diagram of the operator panel appears on the panel. When you press a button on the operator panel, an X
appears on the corresponding diagram. When you release the button, an X disappears. Pressing Back or
Stop cancels the test.
DRAM Test
The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes
patterns of data to DRAM to verify that each bit in memory can be set and read correctly.
The test continues until all standard and optional DRAM is tested. Once the maximum pass count or fail count
is reached, the test is stopped, the power indicator is turned on solid, and the final results display.
2. Press until the appears next to the Port to be tested, and then press .
This test confirms that the RFID firmware and hardware are working properly. In the event that the test fails, it
is recommended that the test be repeated to confirm that the problem is not intermittent or caused by a single
failed piece of RFID media.
Note: If the printer has problems picking RFID media from a tray, try using a shorter stack of media (< 100 Next
To run the RFID Option Test, select RFID Option Test from the menu. Go Back
1. Load RFID media in Tray 2, and then press Continue. The test page will be printed.
Note: For this test to work properly, the RFID media used for the test should contain an RFID tag that is
positioned within the first-half of the page from the leading edge.
If the page looks like this: If the page looks like this:
1. Place this sheet in Tray 2 face-down with the 1. Place this sheet in Tray 2 face-down with the
arrow pointing toward the front of the printer. arrow pointing toward the front of the printer.
2. Press Continue. 2. Press Continue.
Then step 1 of the test passed. Then the test has failed.
Proceed to step 2
This is an indication that the RFID
tag could not be written to.
Possible causes:
1. Bad RFID media
2. RFID UHF option failure
Try the test again with a new piece
of RFID media. If the test fails
again, replace the RFID UHF
option.
2. Reload RFID media in Tray 2 with the RFID media that was just printed in step 1, and then press continue. Previous
The test page will be printed.
Note: The sheet should be placed face down with the arrow pointing toward the front of the printer.
If the page looks like this: If the page looks like this: If the page looks like this:
Next
1. Place this sheet in Tray 2 face-down with t 1. Place this sheet in Tray 2 face-down with the
arrow pointing toward the front of the printe arrow pointing toward the front of the printer
2. Press Continue. 2. Press Continue.
Then step 2 of the test passed. Then the test has failed. Then the test has failed.
Proceed to step 3
This is an indication that the RFID This is an indication that the RFID
tag could not be read. tag could not be read because the
RFID sheet printed in step 1 was
Possible causes:
not reloaded (or reloaded
1. Bad RFID media incorrectly) for step 2.
2. RFID UHF option failure Try the test again with a new piece
Try the test again with a new piece of RFID media and make sure the
of RFID media. If the test fails sheet printed in step 1 is reloaded
again, replace the RFID UHF into Tray 2 during step 2.
option.
3. Load plain media in Tray 2, and then press Continue. The test page will be printed. Previous
If the page looks like this: If the page looks like this:
Next
T65x RFID Option Test T65x RFID Option Test
Step 3. Step 3.
Go Back
Step three is complete. Step three is complete.
appears at the bottom of this sheet, the appears at the bottom of this sheet, the
test is a SUCCESS. test is a SUCCESS
Then step 3 of the test passed and Then the test has failed.
the RFID Option Test is complete.
This is an indication that the printer
The RFID firmware and hardware
was able to read an RFID tag when
are working properly.
it was not supposed to.
Possible causes:
1. RFID media was printed
instead of plain media.
2. A separate RFID tag may be
placed in close proximity to the
RFID option.
3. RFID UHF option failure
Try the test again, making sure that
plain media is used for step 3. If the
test fails again, inspect the printer
to make sure there are no RFID
tags in close proximity to the RFID
option. For example, it an RFID tag
was applied to the printer front
cover itself, this tag may be
causing problems with the RFID
reader. If no problems found,
replace the RFID UHF option.
DUPLEX TESTS
This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the
top margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing
duplexed pages (Continuous) until Stop is pressed. For information about changing the margin, see Previous
“Top Margin (duplex)” on page 3-13.
Note: Before you set the duplex top margin, be sure to set the registration. See “REGISTRATION” on
page 3-5.
The paper you choose to print the page on should be either Letter or A4. Next
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues
until you press Stop .
This setting controls the offset between the first scan line on the front of the duplex page and the first scan line
on the back of the page. Therefore, be sure to set the top margin in REGISTRATION before setting the duplex
top margin. See “REGISTRATION” on page 3-5.
This test is used to determine whether or not the duplex sensors and switches are working correctly. The test
allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit
sensor located in the return paper path.
This test lets you test the duplex option paper feed drive system, and verify that the power and velocity values
are acceptable. The duplex runs the DC motor at high speed and low speed, taking an average of the power
Go Back
(PWM) required for each speed and calculating the KE value.
Motor Test
Test Passed
Duplex Feed 1
This test feeds a blank sheet of paper to the duplex paper stop position 1. This test can be run using any of the
supported paper sizes.
Duplex Feed 2
This test feeds a blank sheet of paper to the duplex paper stop position 2. This test can be run using any of the
supported paper sizes.
This test lets the servicer observe the paper path as media is feeding through the printer. A blank sheet of
paper feeds through the printer as the laser turns off during this test. The only way to observe the paper path is
to open the lower front door that is used to access the envelope or multipurpose feeder. The paper is placed in
the output bin.
Next
This test is used to determine if the input tray sensors are working correctly. To run the Input Tray Sensor Test:
Use these tests to verify that media can be fed to a specific output bin. Media is fed from the default input Previous
source to the selected output bin. No information is printed on the media fed to the output bin because the
printhead is not engaged during this test. These tests can use any media size or envelope supported by the
printer.
Note: If the Configure Bins printer setting is Link rather than Mailbox, the printer selects its own internal bin
linking regardless of which output bin is selected for the feed test. Next
This test can be used to verify that the printer can feed media to the standard bin or any installed output
options. No information will be printed on the test pages, as the printhead is not engaged during the feed test.
The media feeds from the default paper source.
The printer feeds a separate piece of media to the standard bin first, then it feeds a separate piece of media to
each output bin installed in the following order:
This test is used to verify if the standard bin sensor is working correctly.
This test is used to determine whether or not the output bin sensor is working correctly for the output expander,
if installed.
Deflector Test
This test verifies the functioning of each of the 5-bin mailbox output media deflectors. If more than one 5-bin
mailbox is installed, all installed deflectors are tested.
To run the deflector Test, select deflector Test from the OUTPUT BIN TESTS. The test runs once and stops.
Staple Test
This test verifies the staple mechanism by sending eight sheets of media from the printers default paper source
and stapling the sheets.
This test is used to verify whether or not media can be fed to a finisher output bin. Eight sheets of blank paper
are fed from the default paper source and fed to the finisher output bins.
Note: This test can be run using any of the paper sizes supported by the printer.
To run the Feed Test, select Feed Tests from FINISHER TESTS. While the feed test runs, the power indicator
blinks, and the message Feed Test Running… displays.
During the test, no buttons are active, and the test cannot be stopped until the test is completed.
This test can be used to verify whether or not the finisher sensors are working correctly.
This test is used to determine if the sensors located inside the printer are working correctly.
• Toner Level—Toner level sensor (remove the cartridge and replace to actuate the sensor)
• Input—Input sensor
• Output—Output (exit) sensor
• NarrowMedia—Output (exit) sensor
• Front Door—Front door sensor
2. Manually actuate the sensors to verify that each sensor switches from Open to Closed.
PRINTER SETUP
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
WARNING: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be
undone.
The page count can only be viewed and cannot be changed. Previous
Serial Number
WARNING: Do not change these settings unless requested to do so by your next level of support.
Model Name
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot
be determined using hardware sensors. The configuration IDs are originally set at the factory when the printer
is manufactured, however the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever
you replace the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A
through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
• The default standard model Configuration ID is used instead.
• Configuration ID is the only function available in DIAGNOSTICS.
• Unless the menu is in DIAGNOSTICS, Check Config ID displays.
To set the configuration ID:
• To select a digit or character to change, press or until the digit or character is underlined.
Edge to Edge
When this setting is On, the text and graphics are shifted to the physical edges of the paper for all margins.
When the setting is Off, the normal margins are restored.
EP SETUP
EP Defaults
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes
this is used to help correct print quality problems.
To restore EP Defaults:
This adjustment can be used to help solve some customer problems with paper curl on low grade papers and
problems with letterheads on some types of media.
The fuser temperature can be adjusted to: Normal, Lower, Lowest. The default is Normal.
The fuser page count can only be viewed and cannot be changed.
Warm Up Time
You can change the amount of time the printer warms up before allowing pages to print by changing this
setting from 0 to 5. The factory sets the warm up at 0 or no warm up time. This time period lets the backup roll
heat up and helps reduce curl in some environments.
Transfer
The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.
The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.
Next
Charge Roll
The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.
Go Back
Gap Adjust
The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed
media and eliminate some output bin stacking problems. However, increasing this value also results in slower
overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
The Auto Dark Adj can be adjusted to Enable or Disable. The default setting is Enable.
REPORTS Previous
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on
the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors
have occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in
consecutive positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are
stored in the event log.
Up to three error codes display at a time. Press or to view additional error codes.
Print Log
Additional diagnostic information is available when you print the event log from DIAGNOSTICS rather than
CONFIG MENU.
Next
Go Back
The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis.
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the
printed log information.
This selection exits Diagnostics mode, and Resetting the Printer displays. The printer performs a POR,
and the printer returns to normal mode.
Previous
Configuration menu (CONFIG MENU) (models T650, T652, and T654)
Entering Configuration Menu (models T650, T652, and T654)
Available menus
Maint Cnt Value See “Maintenance page count (Maint Cnt Value)” on page 3-25
Reset Cnt See “Maintenance page counter reset (Reset Cnt)” on
page 3-26
Prt Quality Pgs See “Print quality pages (Prt Quality Pgs)” on page 3-26
Reports See “Reports” on page 3-26.
SIZE SENSING See “SIZE SENSING” on page 3-27
Panel Menus See “Panel Menus” on page 3-27
PPDS Emulation See “PPDS Emulation” on page 3-27
Demo Mode See “Demo Mode” on page 3-27
Factory Defaults See “Factory Defaults” on page 3-28
LES Applications See “LES Applications” on page 3-28
Energy Conserve See “Energy Conserve” on page 3-28
Paper Prompts See “Paper Prompts” on page 3-28
Env Prompts See “Env Prompts” on page 3-28
Action for Prompts See “Action for Prompts” on page 3-28
Font Sharpening See “Font Sharpening” on page 3-28
Wiper Messages See “Wiper Messages” on page 3-28
Clear Custom Status See “Clear Custom Status” on page 3-28
Best Speed See “Best Speed” on page 3-29
Exit Config Menu
Some menus are not available, depending on the configuration of the printer.
The current value for the maintenance page counter is displayed. This counter tracks printer usage. A print job
containing a single page increments the counter by one and a duplex page by two. At 300,000, the customer is
reminded that the printer requires scheduled maintenance. This counter is reset by the servicer after an 80
Scheduled Maintenance message displays, and a maintenance kit is installed. See “Maintenance kit” on
page 6-2 for the part number.
Select Reset Cnt from the Configuration menu, and then select Reset.
When the reset operation is complete, the display returns to the Configuration menu.
To print the Print Quality Test Pages, select Prt Quality Pgs from CONFIG MENU. The message Printing
Quality Test Pages is displayed.
The following is included in the CONFIG MENU version of the first print quality test page:
• Device information
• Printer revision levels
• Cartridge information
• Printer margin settings
• Minimum stroke width
The print quality test consist of four pages. Page one contains a mixture of graphics and text. Page two is gray
with two one inch black squares located on the bottom right. Page three is solid black page and page four is
blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and
must always be printed on letter, legal, or A4 paper.
Reports
Event log
To print the Menu Settings Page, select Reports from CONFIG MENU, and then Menu Settings Page. The
message Printing Menu Settings Page is displayed. The printed report contains:
• Reset Cnt
• Reports
• SIZE SENSING
• Factory Defaults
• Debug Information
To print the Event Log, select Reports from CONFIG MENU, and then Event Log. The message Printing Previous
EVENT LOG is displayed. The event log provides a history of printer errors. The event log can only be printed
in CONFIG MENU.
SIZE SENSING
Next
This setting controls whether the printer automatically registers the size of paper installed in an input source
with size sensing.
Go Back
Paper source Size sensing
Tray 1 (integrated) X
Multipurpose feeder
250-sheet drawer X
550-sheet drawer X
High Capacity Feeder X
Envelope feeder
When the setting is Auto, every input option equipped with size sensing hardware automatically registers what
size media it contains. When the setting is Off, the media size detected by hardware is ignored. The media size
can be set by the operator panel or the data stream.
Panel Menus
PPDS Emulation
This menu item allows the user to enable or disable PPDS emulation data stream. When this setting is
enabled, the following settings are also changed:
Demo Mode
There is a built-in demonstration mode. The settings allow you to Deactivate to turn off the demo mode and
Activate to turn it on. While Demo Mode is set, the printer will start in Demo Mode until you change the setting.
WARNING: While Demo Mode is set to Activate, only demonstration files can print, and files received across
the network or from the host computer are ignored.
This setting enables a user to restore all the printer settings to the original factory settings. Selections are
Restore Base and Restore Network. Network does not appear unless you have a network printer. The
following settings are not changed:
Next
• Display language
• Settings in the NETWORK/PORTS MENU group.
Go Back
LES Applications
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in Energy Conserve
menu, then Disabled appears in the Power Saver menu and Power Saver can be turned off. If On is set in
Energy Conserve, the Power Saver feature cannot be disabled.
Paper Prompts
When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting
controls the tray the user is directed to fill. Selections are Auto (default), MP Feeder, and Manual Paper.
Env Prompts
This setting controls the tray the user is directed to refill when specific envelope size is out. The selections are
Auto (default), MP Feeder, Envelope Feeder, and Manual Env.
The three settings are Prompt user, Continue, or Use current. Make a setting change, and the press .
Submitting selection appears on the display.
Font Sharpening
The settings range from 0 to 150. The default is 24. Make a setting change, and then press . Submitting
selection appears on the display.
Wiper Messages
Settings are On and Off. The default is On. Make a setting change, and then press . Submitting
selection appears on the display.
Note: Executing this operation erases any strings that have been defined by the user for the default or
alternate custom messages.
Settings are For short jobs and For long jobs. Make a setting change, and then press . Submitting
selection appears on the display.
Press to exit the CONFIG MENU. The message Resetting the Printer displays, and the printer
performs a POR and restarts in normal mode. Go Back
Item Description
1 Display View printing options as well as status and error messages.
2 Keypad Enter numbers or symbols on the display.
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
* 0 #
Diagnostics Menu 1. Turn off the printer. The Diagnostics Menu group consists of menus,
2. Press and hold the 3 and 6 settings, and operations that are used to diagnose
1 2
ABC DEF
3
buttons simultaneously for various printer problems.
about 10 seconds. Note: While the Diagnostics menu group is active,
4 5 6
GHI JKL MNO
3. Turn on the printer. all host interfaces are offline.
7 8 9 4. Release the buttons after 10 See “Entering Diagnostics Menu (model T656)”
PQRS TUV WXYZ
seconds. on page 3-31 for more information.
* 0 #
Configuration Menu 1. Turn off the printer. The Configuration Menu group contains a set of
2. Press and hold the 2 and 6 menus, settings, and operations which are
1 2
ABC DEF
3
buttons simultaneously for infrequently required by a user. Generally, the
about 10 seconds. options made available in this menu group are
4
GHI
5
JKL MNO
6
3. Turn on the printer. used to configure a printer for operation.
7 8 9 4. Release the buttons after 10 See “Configuration menu (CONFIG MENU)
PQRS TUV WXYZ
seconds. (model T656)” on page 3-49 for more
information.
* 0 #
Previous
Diagnostics Menu (model T656)
Entering Diagnostics Menu (model T656)
Available tests
Note: Some menus are not available, depending on the configuration of the printer.
Tray 1
Tray 2 (if installed)
Tray 3 (if installed)
Tray 4 (if installed) Next
Touch Exit Diag Menu to exit the Diagnostics Menu, and Resetting the Printer displays. The printer
performs a POR, and the printer returns to ready mode.
Exit
Diag Menu
Registration (printer)
Print registration makes sure the printing is properly aligned on the page.
REGISTRATION
Top Margin 0
Bottom Margin 0
Left Margin 0
Right Margin 0
Quick Test
Submit Back
Left Margin -25 to +25 A positive change moves the image right, and a
negative change moves the image left. No
compression occurs.
Right Margin -10 to +10 A positive change moves the image left, and a
negative change moves the image right. Next
Quick Test
• Device information
• Printer margin settings
• Alignment diamonds at the top, bottom, and each side.
• Horizontal lines for skew adjustment
• General printer information, including current page count, installed memory, processor speed, serial
number, Engine ID, and system card ID.
PRINT TESTS
Next
Selections on the screen vary since only installed input sources are listed, followed by Printing Quality Test
Pages.
Go Back
Input source tests
The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the
installed input options. The contents of the Print Test Page varies depending on the media installed in the
selected input source.
Check each Test Page from each source to assist in print quality and paper feed problems.
The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge
lockout function disabled. The print quality pages consist of four pages. Page one contains a mixture of
graphics and text. Page two is gray with two one-inch black squares located on the bottom right. Page three is
a solid black page and page four is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test
pages are printed in English and must always be printed on letter, legal, or A4 paper.
To run the Print Quality Test Pages, touch beside Printing Quality Test Pages from PRINT TESTS. The
message Printing Quality Test Pages is displayed.
Note: The print quality test pages can also be printed from the Configuration menu (CONFIG MENU),
however, a cartridge must be installed with a machine class ID matching the machine class ID stored in
NVRAM. Additional diagnostic information may be printed on the pages when printing from DIAGNOSTICS.
The following is included in the DIAGNOSTICS version of the print quality pages:
Panel Test
This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the
darkest and on to the brightest. This test continues until you press Stop .
Button Test
The Button Test verifies the operation of the buttons on the operator panel. When you select Button Test, a
diagram of the operator panel appears on the panel. When you press a button on the operator panel, the
corresponding touchscreen key is emphasized. Touch Back to cancel the test.
The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes
patterns of data to DRAM to verify that each bit in memory can be set and read correctly.
The test continues until all standard and optional DRAM is tested. Once the maximum pass count or fail count
is reached, the test is stopped, the power indicator is turned on solid, and the final results display.
Previous
Port Test Appears on the display
DUPLEX TESTS
This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the
top margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing
duplexed pages (Continuous) until Stop is pressed. For information about changing the margin, see
“Top Margin (duplex)” on page 3-13.
Note: Before you set the duplex top margin, be sure to set the registration. See “REGISTRATION” on
page 3-5.
The paper you choose to print the page on should be either Letter or A4.
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues
until you press Stop .
This setting controls the offset between the first scan line on the front of the duplex page and the first scan line
on the back of the page. Therefore, be sure to set the top margin in REGISTRATION before setting the duplex
top margin. See “REGISTRATION” on page 3-5.
• An increase moves the top margin down and widens the top margin. A decrease moves the top margin Previous
upward and narrows the top margin.
4. Touch Submit.
5. Print the Quick Test (duplex) again to verify the adjustment. Repeat if necessary.
This test is used to determine whether or not the duplex sensors and switches are working correctly. The test
allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit
sensor located in the return paper path.
This test lets you test the duplex option paper feed drive system, and verify that the power and velocity values
are acceptable. The duplex runs the DC motor at high speed and low speed, taking an average of the power
(PWM) required for each speed and calculating the KE value.
2. When the motor stops, the results are displayed. Listed below is an example of such results: Previous
Go Back
3. Touch Back or press Stop to exit the test.
Duplex Feed 1
This test feeds a blank sheet of paper to the duplex paper stop position 1. This test can be run using any of the
supported paper sizes.
Duplex Feed 2
This test feeds a blank sheet of paper to the duplex paper stop position 2. This test can be run using any of the
supported paper sizes.
This test lets the servicer observe the paper path as media is feeding through the printer. A blank sheet of
paper feeds through the printer as the laser turns off during this test. The only way to observe the paper path is
to open the lower front door that is used to access the envelope or multipurpose feeder. The paper is placed in
the output bin.
This test is used to determine if the input tray sensors are working correctly. To run the Input Tray Sensor Test:
Use these tests to verify that media can be fed to the standard output bin. No information is printed on the
media fed to the output bin, because the printhead is not engaged during this test. These tests can use any
media size or envelope supported by the printer.
This test is used to verify if the standard bin sensor is working correctly.
Go Back
BASE SENSOR TEST
This test is used to determine if the sensors located inside the printer are working correctly.
This test performs a non-destructive read/write on one block per track on the disk. The test reads one block on
each track, saves the data, and proceeds to write and read four test patterns to the bytes in the block. If the Next
block is good, the saved data is written back to the disk.
Disk Test/Clean
Warning: This test destroys all data on the disk and should not be attempted on a good disk. Also note that
this test may run approximately 1½ hours depending on the disk size.
PRINTER SETUP
Defaults US
Go Back
Engine Setting 1 0
Engine Setting 2 0
Submit Back
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to
display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
Warning: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be
undone.
The permanent page count can only be viewed and cannot be changed.
Serial Number
Warning: Do not change these settings unless requested to do so by your next level of support.
Model Name
Configuration ID Previous
The two configuration IDs are used to communicate information about certain areas of the printer that cannot
be determined using hardware sensors. The configuration IDs are originally set at the factory when the printer
is manufactured, however, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever
you replace the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A
Next
through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
Go Back
• The default standard model Configuration ID is used instead.
• Configuration ID is the only function available in DIAGNOSTICS.
• Unless the menu is in DIAGNOSTICS, Check Config ID displays.
To set the configuration ID:
Edge to Edge
When this setting is On, the text and graphics are shifted to the physical edges of the paper for all margins.
When the setting is Off, the normal margins are restored.
EP SETUP
EP SETUP
EP Defaults
Warm Up Time
Transfer Medium
Submit Back
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to Previous
display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
EP Defaults
Next
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes
this is used to help correct print quality problems.
Go Back
To restore EP Defaults:
This adjustment can be used to help solve some customer problems with paper curl on low-grade papers and
problems with letterheads on some types of media.
The fuser temperature can be adjusted to: Normal, Lower, Lowest. The default is Normal.
The fuser page count can only be viewed and cannot be changed.
Warm Up Time
You can change the amount of time the printer warms up before allowing pages to print by changing this
setting from 0 to 5. The factory sets the warm up at 0 or no warm up time. This time period lets the backup roll
heat up and helps reduce curl in some environments.
Transfer
The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.
Print Contrast
The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.
Charge Roll
The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.
Gap Adjust
The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed
media and eliminate some output bin stacking problems. However, increasing this value also results in slower
Next
overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
REPORTS
This enables you to print the Menu Settings Page. The report prints the Diag Menu to include Registration,
Print Tests, Hardware Tests, Duplex Tests, Input Tray Tests, Output Bin Tests, Device Tests, Printer Setup,
EP Setup, Reports, Event Log, Development Menu, and Scanner Tests.
EVENT LOG
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on
the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors
have occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in
consecutive positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are
stored in the event log.
Additional diagnostic information is available when you print the event log from Diagnostics Menu rather than
Configuration Menu.
The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis.
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the
printed log information.
Previous
Configuration menu (CONFIG MENU) (model T656)
Entering Configuration Menu (model T656)
Available menus
Note: Some menus are not available, depending on the configuration of the printer.
Touch Exit Config Menu to exit the Configuration Menu, and Resetting the Printer displays. The
printer performs a POR, and the printer returns to the ready mode.
Exit
Config Menu
The current value for the maintenance page counter is displayed. This counter tracks printer usage. A print job Previous
containing a single page increments the counter by one and a duplex page by two. At 300,000, the customer is
reminded that the printer requires scheduled maintenance. This counter is reset by the servicer after an 80
Scheduled Maintenance message displays and a maintenance kit is installed.
To view the maintenance page count, touch to select Maintenance Counter Value from the Configuration
Menu. The value is displayed and cannot be changed. Next
After scheduled maintenance, the servicer needs to reset the page counter.
Yes No
When the reset operation is complete, the menu returns to the main Configuration Menu.
The print quality test pages can be printed from either the Diagnostics Menu or Configuration Menu (CONFIG
MENU). When printed from the Diagnostics Menu, additional information is included, and the print cartridge
lockout is bypassed. See “Print quality pages (Prt Quality Pgs)” on page 3-26. Additional configuration
information may be included on the print quality pages which is not included on the print menu page. Next
To print the Print Quality Test Pages, touch to select Print Quality Pages from Configuration Menu. The
message Printing Quality Test Pages is displayed.
Go Back
The following is printed on the first page:
• Device Information to include page count, installed memory, processor speed, serial number, engine ID,
system card ID, and printer revision levels
• Cartridge Information
• Printer Margin Settings
• Minimum Stroke Width
The print quality pages consist of four pages. Page one contains a mixture of graphics and text. Page two is
gray with two one-inch black squares located on the bottom right. Page three is solid black page and page four
is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and
must always be printed on letter, legal, or A4 paper.
Reports
To print the Menu Settings Page, touch to select Menu Settings Page from Reports. The message
Printing Menu Settings Page is displayed.
Event Log
The event log provides a history of printer errors. The event log can only be printed in CONFIG MENU.
Additional options are available in DIAGNOSTICS. See “EVENT LOG” on page 3-23.
SIZE SENSING
Next
This setting controls whether the printer automatically registers the size of paper installed in an input source
with size sensing.
Go Back
When the setting is Auto, every input option equipped with size sensing hardware automatically registers what
size media it contains. When the setting is Off, the media size detected by hardware is ignored. The media size
can be set by the operator panel or the data stream.
Panel Menus
PPDS Emulation
This menu item allows the user to enable or disable PPDS emulation data stream. When this setting is
enabled, the following settings are also changed:
This setting enables a user to restore all the printer settings to the original factory settings. Selections are
Restore Base, Restore STD NET, or Restore LES. Restore LES enables you to remove all Lexmark
Embedded Solutions applications (LES).
Next
Network does not appear unless you have a network printer. The following settings are not changed:
• Display language
Go Back
• Settings in the NETWORK/PORTS MENU group.
To reset factory defaults:
Restore Base
Restore LES
Back
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in Energy Conserve
menu, then Disabled appears in the Power Saver menu, and Power Saver can be turned off. If On is set in
Energy Conserve, the Power Saver feature cannot be disabled.
When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting
controls the tray the user is directed to fill.
Envelope Prompts
This setting controls the tray the user is directed to refill when a specific envelope size is out. The selections
are Auto (default), MP Feeder, and Manual Envelope.
Jobs On Disk
If the hard disk is installed, Jobs On Disk allows the user to delete buffered jobs saved on the disk. The values
are Delete and Do Not Delete.
If a hard disk is installed, Disk Encryption selects whether the data on the disk is encrypted or not. The values
are Disable and Enable. This setting determines if the printer encrypts the information that it writes to the hard
disk.
Next
Warning: If the value is changed from Enable to Disable or from Disable to Enable, then the printer
completely formats the hard disk. All information on the disk will be unrecoverable.
The panel provides many progress indicators during the two-stage process.
When the first stage of either process completes, the printer displays either of the following graphics
depending on the process selected and then begins the second stage of the process:
The entire process is complete when the progress bar appears completely shaded and the percentage
indicator shows 100%. After completion, the panel returns to Disk Encryption.
This setting provides you with a tool for erasing the contents of a disk.
Warning: Wipe Disk removes a disk's data in such a way that it cannot be recovered.
Font Sharpening
This setting allows a user to set a text point size below which the high frequency screens are used when
printing font data. For example, at the default 24, all text in font sizes 24 and less will use the high frequency
screens. The values for this setting range from 0 to 150, and the default value is 24. This setting affects
PostScript, PCL, and XL.
This function is not supported when the device generates output at 600 dpi resolution.
Require Standby
This setting determines if the Standby Mode is On or Off. The default is On.
If Standby Mode is On, the printer begins functioning in Standby Mode when it remains idle for an amount of
time. The Standby Mode enables the printer:
• To consume less energy than when operating in normal mode but not as little as when operating in Power
Saver
• To return to the Ready state more quickly than when operating in Power Saver
This disables all installed Lexmark Embedded Solution applications. The default is Enable.
Note: If an advanced password has been established, you must enter this password in order to change
the setting. If no advanced password exists, you can establish one by using the keyboard that appears on
Go Back
the LCD.
2. Touch Submit to save the change.
When a key is touched repeatedly, this is the delay before the key begins repeating. The delay ranges from
0.25 seconds to 5 seconds. The default is 1 second. Values are given in increments of 0.25 seconds.
1. Touch to select Key Repeat Initial Delay from the Configuration Menu.
2. Touch to increase the value or to decrease the value.
3. Touch Submit to save the change.
This is the number of times per second that a repeating key will repeat. The range is 1–100, with a default of 15
times per second.
1. Touch to select Key Repeat Initial Delay from the Configuration Menu.
2. Touch to increase the value or to decrease the value.
3. Touch Submit to save the change.
Wiper Message
To change this setting:
Note: Executing this operation erases any strings that have been defined by the user for the default or
alternate custom messages.
Touch Exit Config Menu to exit the Configuration Menu. The printer performs a POR, and the printer returns
to the ready mode.
Exit
Config Menu
Previous
Printer overview
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the
power cord or options and features, during a lightning storm.
Next
Basic model
Go Back
Previous
Printer theory
Model T650 with duplex, paper path, rolls, and sensors
Standard bin full actuator Next
Sensor (input) and sensor (standard bin full)
PC drum Go Back
PC cartridge Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Models T652 and T654 paper path rolls and sensors Previous
Go Back
Sensor
(duplex input)
Pick arm
assembly
It is necessary to adjust the media tray rear guide and media tray side guide of the media tray assembly to
match the media size.
The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear. Previous
The rear guide should come into contact with the media and hold it in position.
Side guide
The media tray assembly is designed so it can adapt to the media width in the media feed direction by moving
Next
the side guide to the left or right.
Wear strips
Go Back
The wear strips are designed to provide a fixed resistance to ensure that a single piece of paper is properly fed
out of the media tray. There are several types of wear strips available for custom or hard to feed media.
Side guides
End guides
The media size set for the media tray assembly is transmitted to the switch (media size) by moving these Previous
guides. The media size is detected by the on/off information of these switches.
Since all media trays are functionally equivalent in terms of the switch (media size), sensor (media empty),
sensor (media low), only the components of one tray are described here.
The pick arm assembly is a mechanical unit supplying media from the media tray assembly to the printer. The
driving force, from the pick arm drive motor on the pick arm assembly, is transmitted to the two pick rolls to
feed media.
When the pick rolls pick up media, the remaining media decreases, and the media out actuator will lower and
interact with the sensor (media low) and sensor (media empty) to determine the amount of media remaining.
The pick arm assembly (autocompensator) is a paper pick device that generates its own normal force. This
force generation is inherent in the fundamental design of the pick arm. If light media is used, it picks very
gently. If a heavy media is used, it picks very aggressively. No customer adjustments are necessary, therefore
no special trays are needed for card stock or labels. The gearing in the arm is designed so the input torque
from the motor produces a movement about the pivot of the arm. This movement produces a downward force
at the pick rolls. The friction between the pick roll and the paper produces a frictional locking condition. If the
paper is physically held and not allowed to feed, then the motor stalls. Slippage between the roll and the paper
is theoretically impossible. When the motor is energized, the pick rolls are driven down into the stack,
increasing the normal force and drive force until the bending strength of the paper is overcome and the paper
bends and moves up the wear strip.
This switch (media size) sets the size of media supplied from each media tray assembly. A signal indicating the
media size is transmitted as a voltage to the printer system card assembly.
If media runs out in a media tray assembly, the actuator lowers and the actuator flag, unlocks the sensing area
of the sensor (media empty). The sensor light is transmitted. When the sensing area is blocked (media is
Go Back
present), the signal is off.
This sensor detects by the actuator position whether media in the media tray assembly is low. When the flag of
the actuator blocks, then unblocks the sensing area of the sensor (media low), the media level is determined to
be low.
The MPF is a mechanical unit supplying media to the printer. The driving force from the main drive motor drive
motor is transmitted to the MPF pick roll to feed media.
MPF pick solenoid
The MPF pick roll feeds the media set on the MPF into the printer.
The MPF pick solenoid transmits the driving force from the main drive motor assembly to the MPF pick roll.
The sensor (MPF media out) detects whether media is present on the MPF.
The following tables provide information on standard and optional paper sources and the types of paper they
support.
Note: For an unlisted paper size, select the closest larger listed size
Next
Registration
Aligner
assembly
Sensor (input)
Sensor (input)
The sensor (input) is located just before the print cartridge and can detect whether media exists in the input
path.
Aligner assembly
The aligner assembly is used to feed the media through the input path and to ensure that media is fed through
the machine in a perfectly straight manner and not in a skewed manner. The aligner assembly can be adjusted
to correct media skew issues and should always be adjusted when it is replaced.
Transfer Previous
Next
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Transfer roll
The transfer roll assembly applies charge to the rear surface of the media when the media passes between the
transfer roll assembly and photo conductor (drum). Thus, the toner image is transferred from the photo
conductor (drum) surface to the media surface.
The printhead scans the photo conductor drum surface with a laser beam. It consists of four components: laser
diode (LD) card assembly, printhead motor, polygon mirror, and the start of scan card assembly.
Next
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Polygon printhead
1. LD card assembly — generates the laser beam. The beam is turned on or off according to a print data
signal coming from the system card.
2. Printhead motor/polygon mirror — the polygon mirror is mounted to the shaft of the printhead motor, and is
rotated at a high speed by the printhead motor. The mirror rotation shifts the incidence and reflection
angles of a laser beam to scan the photoconductor (drum) in a single direction. The laser beam reaches
the polygon mirror as it passes through multiple lenses, mirrors, and windows. The laser beam then arrives
at the photo conductor (drum) surface.
3. SOS card assembly — when a laser beam hits the SOS sensor on the SOS card assembly, the beam is
converted to an electrical signal (SOS signal), and detects the initial position where a scan starts on each
line.
When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while
turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated
while rotating the drum, a two-dimensional image is created. The resolution in the scanning direction (from
right to left) is determined by the rotational speed of the printhead motor, depending on how quickly the laser is
adjusted. The resolution in the process direction (from top to bottom) is determined by the rotational speed of
the printhead motor. (The higher the scanning speed becomes, the sooner the scanning of the next row can be
started.)
Paper Path
600 dots/inch
Next
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600 scans/inch
The oscillating printhead scans the photo conductor drum surface with a laser beam. It consists of four
components: laser diode (LD) card assembly, magnetic motor, mirror, and the start of scan card assembly.
Next
1. LD card assembly — generates the laser beam. The beam is turned on or off according to a print data
signal coming from the system card.
2. Magnetic motor/ mirror — the mirror is mounted to the shaft of the magnetic motor, and is oscillated at a
high speed by the magnetic motor. The mirror rotation shifts the incidence and reflection angles of a laser
beam to scan the photo conductor (drum) axial in both directions. The laser beam reaches the mirror as it
passes through multiple lenses, mirrors, and windows. The laser beam then arrives at the photo conductor
(drum) surface.
3. SOS card assembly — when a laser beam hits the SOS sensor on the SOS card assembly, the beam is
converted to an electrical signal (SOS signal), and detects the initial position where a scan starts on each
line.
When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while
turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated
while rotating the drum, a two-dimensional image is created. The resolution in the scanning direction (from
right to left) is determined by the rotational speed of the printhead motor, depending on how quickly the laser is
adjusted. The resolution in the process direction (from top to bottom) is determined by the rotational speed of
the printhead motor. (The higher the scanning speed becomes, the sooner the scanning of the next row can be
started.)
Fuser Previous
Next
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Fuser components
Hot roll
Fuser lamp
Sensor(Fuser ou
Sensor(Narrow m
Fuser solen
The heat roll is a hollow metal tube with a coated surface. This tube is heated by the inner heater lamp. The
heat is applied to the media passing between the heat roll and pressure roll, fusing the toner on the media.
The pressure roll is used to apply pressure to the media surface for fusing. Pressure is applied to the media
between the pressure roll and heat roll, pressing the melted toner against the media.
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Heater lamp
The heater lamp is a quartz glass tube containing a heater coil. A terminal is mounted to the end of the heater
rod via a harness.
Thermal cutoff
If the heat roll temperature exceeds the preset temperature, the thermal cutoff cuts off the circuits of the main
heater lamp and sub heater lamp.
Thermistor
The thermistor monitors the surface temperature of the media-feed portion of the heat roll to control on/off of
the main heater lamp and sub heater lamp.
The sensor (fuser output) detects the arrival of media at the detection point in the exit area of the fuser, and
also detects the ejection of media from this point.
The sensor (narrow media) detects the arrival of narrow media at the detection point in the exit area of the
fuser, and also detects the ejection of media from this point. It is used to make adjustments to ensure that
narrow media is properly fused.
In the type 1 fuser unit assembly, the detacs, which are used to prevent the media from sticking to the hot roll,
do not make contact with the hot roller. The type 1 fuser unit assembly has a life of 300K.
Hot roll
Fuser lamp
Pressure roll
Hot roll
Non contact detac
Pressure roll
In the type 2 fuser unit assembly, the detacs, which are used to prevent the media from sticking to the hot roll,
do make full contact with the hot roller. The type 2 fuser unit assembly has a life of 150K.
Hot roll
Fuser lamp Next
Pressure roll
Hot roll Full contact detac
Pressure roll
Exit
Sensor (Standard bin exit)
The standard media exit ejects printed media from the printer to the standard bin .
The sensor (standard bin full) detects whether the standard bin is full by moving the actuator up and down.
Drive Previous
The main drive motor is a DC motor that drives the print cartridge, aligner, MFP and fuser.
Next
Redrive motor assembly
The redrive motor assembly is a DC motor that drives the redrive assembly that transports the media into the Go Back
standard bin or output option.
Redrive motor
assembly
Main drive
motor assembly
Next
Print cartridge
cooling fan
HVPS card
assembly
The switch is a safety switch to cut off a 24 VDC power supply from the LVPS card assembly to the high volt
power supply (HVPS) card assembly, printer system card assembly and to the main drive motor assembly,
while the printer front door assembly is open.
The main cooling fan discharges air from the printer to prevent excessive temperature increase.
The print cartridge cooling fan discharges air from the print cartridge area to prevent excessive temperature
increase.
The Duplex cooling fan discharges air from the duplex drive motor area to prevent excessive temperature
increase.
The LVPS card assembly generates low voltages 5V for logic circuits, 5 V for laser diodes and 24V for cooling
fans. The LVPS is switchable and can be switched to work with 100V, 110 and 220V machines.
The HVPS card assembly generates AC power and feeds it to the developer roll, the transfer roll assembly and
the charge roll assembly.
The system card assembly controls printing operation based on the communication with the RIP controller and
optional peripherals. It also controls toner dispense, fuser control, sensor switch feedback, drive motors,
clutches and solenoids
Next
Control
Go Back
Printhead control
The on/off control of the printhead motor is performed according to the mode of operation as shown below.
The printhead goes into ready state after the specified period passes since the reception of the printhead MPA
start signal and the SOS cycle exceeds the reference value.
Fuser control
The on/off control of the main/sub heater lamps is performed based on the fuser control temperature. The fuser
transmits between the five states (warm up, ready, standby, print, and low power) depending on the heat roll
surface temperature or printer conditions.
The fuser temperature control starts when the fuser ready in the system card assembly is turned on after a
preset time period has passed from power on. If a failure occurs, the heater lamps are turned off, the fuser
ready is turned off, and then the fuser temperature control is stopped.
The thermistor detects the heat roll surface temperature (fuser temperature) to regulate the temperature at the
target control temperature by turning on or off the heater lamp.
The fuser warm-up starts at the time of power on, interlock open or close, jam reset, or return from the low
power mode, and ends when the ready temperature is attained, when a failure occurs, or when executing
diagnosis.
Next
Xerographic and print cartridge components
Go Back
Charge Previous
The Charge Roll places a uniform negative electrostatic charge on the surface of the drum. The drum surface
is made of a photoconductive material that holds an electrical charge as long as the drum remains in darkness.
Light striking the drum discharges the surface charge.
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(-VDC)
Ground
DRUM
Drum Surface Drum Surface
Photoconductive Image Voltage
Surface -VDC value
Conductive Tube
Ground
0V
Exposure
The Printhead generates a beam of laser light. Image data received from the system card assembly modulates
this beam, turning it on and off according to image information that is received from the host computer and
software.
Through the use of a series of rotating and stationary mirrors within the Printhead, the beam scans the
negative charged drum surface. Whenever the print controller sends a command to print a black pixel, the
laser switches on long enough to shine onto the drum at a single pixel point. That point is now discharged and
slightly less negative than the surrounding negative charge. The less negative areas are considered positive.
This discharge/no discharge process creates an invisible, electrostatic image on the surface of the drum. This Previous
image is called a latent image.
Modulated
Laser Beam
Next
Printhead
DRUM Go Back
Discharge
Level
0V
Invisible Latent Image
Development
The toner contained within the PC Cartridge has an electrical property that causes it to adhere to the
development roll. The Metering Blade spreads the toner into a very thin layer on the development roll. Friction
between the development roll and the CM Blade development roll generates a small electrical charge that is
transferred to the toner.
The surface of the developer Roll is made up of a thin sheet of conductive material. The HVPS supplies the
development Roll with two voltages: a DC voltage and an AC voltage. The DC voltage is used to transfer toner
from the development roll to the surface of the drum. The AC voltage agitates the toner on the development
roll, making toner transfer easier.
The development roll maintains a negative DC electrical potential. Negative charged areas of the drum have a
lower electrical potential, or higher relative negative value than the development roll. Discharged areas of the
drum have a higher electrical potential, or lower relative negative value, than the development roll. A
discharged point on the surface of the drum now appears less negative in relation to the negative charge on
the development roll.
The toner adhering to the development Roll is always in contact with the drum surface. When a less negative
point on the drum (a discharged area) comes in contact with the more negative charged toner on the Magnet
Roll, toner transfers from the Magnet Roll to that point on the drum. There is now a visible toner image on the Previous
drum surface. The image is called a developed image.
Developer HVPS
Metering
Roll Blade
Next
Toner
DRUM
-VDC Go Back
Toner at
-VDC Developer
Bias value
Discharge
Level
0V
Visible Developed Image
Transfer
As the paper travels between the transfer Roll and the photoconductor (drum), the Transfer Roll applies a
charge to the back of the printing paper. This positive charge transfers the negative charged toner image from
the photoconductor (drum) to the top surface of the paper. The toner image is now on the paper and the paper
is now stuck to the photoconductor (drum) due to the relative electrical differences between the negative Previous
electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper.
Next
Go Back
HVPS
Transfer roll
Sheet of paper
Cleaning
The Cleaning Blade removes any toner that remains on the drum after the transfer process. The toner that the
Cleaning Blade removes is collected inside the sealed PC Cartridge.
Used Toner
Cleaning Blade
Charge roll
DRUM
Next
Go Back
The image density sensor assembly uses a reflection type sensor that detects a pre-placed toner patch and
image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with
the central line of the detector. The sensor outputs pulses at the timing the patch image passes the sensor.
Therefore, observing changes of intervals at which pulses are output leads to toner density detection.
Go Back
Pick arm
assembly
Media size
actuator
HCF drawer
assembly
Tray lift drive motor
Go Back
The media size set for the media tray assembly is set by positioning the right media guide, unlocking the slider
lock, and sliding the rear paper guide. The rear paper guide triggers the movement of the auto size sensing
finger, which then sets the switches of the controller card board. The combination of ON/OFF position of the
three switches provides information of the media sizes to the engine.
Media size SW 1 SW 2 SW 3
A4 OFF OFF ON
B5 OFF ON ON
A5 ON OFF OFF
Executive ON OFF ON
Letter ON ON OFF
Custom ON ON ON
The media level for the media tray assembly is triggered by the actuator flag positioned in the two
photointerrupter sensors in the pick arm bracket assembly. The actuator flag blocks and unblocks the two
sensors in different sequence; it determines whether the paper tray is empty, low, or full.
Next
Since all media trays are functionally equivalent in terms of the switch (media size), sensor (media empty),
sensor (media low), only the components of one tray are described here.
The pick arm assembly is a mechanical unit supplying media from the media tray assembly to the printer. The
driving force, from the pick arm drive motor on the pick arm assembly, is transmitted to the two pick rolls to
feed media.
When the pick rolls pick up media, the remaining media decreases, and the media out actuator will lower and
interact with the sensor (media low) and sensor (media empty) to determine the amount of media remaining.
The pick arm assembly (autocompensator) is a paper pick device that generates its own normal force. This Previous
force generation is inherent in the fundamental design of the pick arm. If light media is used, it picks very
gently. If a heavy media is used, it picks very aggressively. No customer adjustments are necessary, therefore
no special trays are needed for card stock or labels. The gearing in the arm is designed so the input torque
from the motor produces a movement about the pivot of the arm. This movement produces a downward force
at the pick rolls. The friction between the pick roll and the paper produces a frictional locking condition. If the
paper is physically held and not allowed to feed, then the motor stalls. Slippage between the roll and the paper Next
is theoretically impossible. When the motor is energized, the pick rolls are driven down into the stack,
increasing the normal force and drive force until the bending strength of the paper is overcome and the paper
bends and moves up the wear strip. Go Back
This switch (media size) sets the size of media supplied from each media tray assembly. A signal indicating the
media size is transmitted as a voltage to the printer system card assembly.
If media runs out in a media tray assembly, the actuator lowers and the actuator flag, unlocks the sensing area
of the sensor (media empty). The sensor light is transmitted. When the sensing area is blocked (media is
present), the signal is off.
This sensor detects by the actuator position whether media in the media tray assembly is low. When the flag of
the actuator blocks, then unblocks the sensing area of the sensor (media low), the media level is determined to
be low
Sensor (pass-thru)
A photointerrupter sensor with a built-in flag that sends a signal to the engine where the media from the input
tray passes. This will trigger the pick arm to pick the next media.
Sensor
(pass through)
250-sheet drawer
assembly
Previous
Next
Go Back
Sensor (media empty)
Sensor
550-sheet drawer (pass through)
assembly
The following is a cross section of the printer and the tandem tray module, showing the main components
directly associated with the media path and transport.
PC drum
PC cartridge Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Models T652 and T654 paper path, rolls, and sensors Previous
Go Back
Sensor
(duplex input)
Pick arm
assembly
When the 250 or 550 sheet input trays are installed under the printer, additional trays are available.
It is necessary to adjust the media tray rear guide and media tray side guide of the media tray assembly to
match the media size.
The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear.
The rear guide should come into contact with the media and hold it in position.
Side guide
The media tray assembly is designed so it can adapt to the media width in the media feed direction by moving
the side guide to the left or right.
The wear strips are designed to provide a fixed resistance to ensure that a single piece of paper is properly fed
out of the media tray. There are several types of wear strips available for custom or hard to feed media.
End guide
The media size set for the media tray assembly is transmitted to the switch (media size) by moving these
guides. The media size is detected by the on/off information of these switches.
Since all media trays are functionally equivalent in terms of the switch (media size), sensor (media empty),
sensor (media low), only the components of one tray are described here.
The pick arm assembly is a mechanical unit supplying media from the media tray assembly to the printer. The
driving force, from the pick arm drive motor on the pick arm assembly, is transmitted to the two pick rolls to
feed media.
When the pick rolls pick up media, the remaining media decreases, and the media out actuator will lower and
interact with the sensor (media low) and sensor (media empty) to determine the amount of media remaining.
The pick arm assembly (autocompensator) is a paper pick device that generates its own normal force. This
force generation is inherent in the fundamental design of the pick arm. If light media is used, it picks very
gently. If a heavy media is used, it picks very aggressively. No customer adjustments are necessary, therefore
no special trays are needed for card stock or labels. The gearing in the arm is designed so the input torque
from the motor produces a movement about the pivot of the arm. This movement produces a downward force
at the pick rolls. The friction between the pick roll and the paper produces a frictional locking condition. If the
paper is physically held and not allowed to feed, then the motor stalls. Slippage between the roll and the paper
is theoretically impossible. When the motor is energized, the pick rolls are driven down into the stack,
increasing the normal force and drive force until the bending strength of the paper is overcome and the paper
bends and moves up the wear strip.
This switch (media size) sets the size of media supplied from each media tray assembly. A signal indicating the
media size is transmitted as a voltage to the printer system card assembly.
If media runs out in a media tray assembly, the actuator lowers and the actuator flag, unlocks the sensing area Previous
of the sensor (media empty). The sensor light is transmitted. When the sensing area is blocked (media is
present), the signal is off.
End guide
Note:
Analog switch
Media Size
S/W1 S/W3
No Tray Off Off
B5L/7.25” x 10.5”L Off On
8.5” x 11”L On Off
A4L On On
Previous
Duplex
Layout of media transport path
The main components associated with the media path and transport with the duplex installed. Next
PC drum
PC cartridge Diverter
Sensor (option
pass through)
Sensor (duplex
double feed)
Go Back
Sensor
(duplex input)
Pick arm
assembly
When the duplex is installed, duplex (double-sided) printing is available with the printer.
The following outlines the functions of the main components of the duplex.
The sensor (duplex wait) detects whether media is remaining in the duplex.
The duplex drive motor assembly transmits driving force to the two duplex media transport roll assemblies and
the duplex media center transport roll assembly middle that feeds media.
Duplex drive
Next
motor assembly
Go Back
Previous
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears. Open doors and covers and remove trays
to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper
path. Next
The following table lists the jams that can occur and the location of each jam:
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Jam numbers Area
200–203 Printer
230–239 Duplex unit
241–245 Paper trays
250 Multipurpose feeder
260 Envelope feeder
270–279 Optional output bins
28x Stapler
1. Push the release latch, and then lower the multipurpose feeder door.
2. Push the release latch, and then open the front cover.
2 3
1
WARNING: Do not leave the cartridge exposed to light for extended periods. Previous
WARNING: The jammed paper may be covered with unfused toner which can stain garments and skin.
Note: If the paper is not easy to remove, then open the rear door and remove the paper from there.
6. Align and reinstall the print cartridge. Go Back
9. Press .
If the paper is exiting the printer, then pull the paper out, and then press .
4. Press .
Go Back
Next
Go Back
7. Press .
5. Press .
1. Push in and hold the latch while pulling up the rear duplex door.
Next
Go Back
2
1
4. Press .
Next
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7. Press .
3. Press .
4. If the jam message remains for a 250-sheet or 550-sheet tray, then remove the tray from the printer.
5. Remove the jammed paper, and then insert the tray.
6. Press .
Next
Go Back
2. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
3. Load the paper into the multipurpose feeder.
4. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper.
5. Press .
The envelope feeder feeds envelopes from the bottom of the stack; the bottom envelope will be the one that is
jammed.
1. Lift the envelope weight, and then remove all the envelopes.
Next
Go Back
2. If the jammed envelope has entered the printer and cannot be pulled out, then lift the envelope feeder up
and then out of the printer, and then set it aside.
3. Remove the envelope from the printer.
Note: If you cannot remove the envelope, the print cartridge will have to be removed. For more information,
see “200 and 201 paper jams” on page 3-96.
4. Reinstall the envelope feeder. Make sure it snaps into place.
5. Flex and stack the envelopes.
6. Load the envelopes in the envelope feeder.
7. Adjust the paper guide.
8. Lower the envelope weight.
9. Press .
1. If the paper is exiting into a bin, then pull the paper straight out, and then press . If not, then continue
with step 2.
2. Pull down the output bin door or doors.
3. Remove the jammed paper.
4. Close the output bin door or doors.
5. Press .
Next
Go Back
4. Press .
Next
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2. Press .
To prevent paper jams, the stapler motor does not run when the stapler door is open.
2. Press .
Next
Go Back
2. Pull the latch of the staple cartridge holder down, and then pull the holder out of the printer.
3. Use the metal tab to lift the staple guard, and then remove any loose staples.
4. Press down on the staple guard until it snaps into place. Previous
Next
Go Back
5. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place.
6. Close the stapler door.
7. Press .
Previous
Security Reset Jumper
The Security Reset Jumper is available on all high-end printer and MFP models, including the T650, T652,
T654, X652, X654, X656, and X658. It functions as described below (excerpt from the RIP Functional Spec):
Next
Security Reset Jumper
Each device contains a hardware jumper with which an administrator can: Go Back
• Erase all security templates, building blocks, and access controls that a user has defined (i.e. the factory
default configuration); or
• Force the value of each function access control to “No Security” (all security templates and building blocks
are preserved but not applied to any function).
Note: Note: If the “Enable Audit ” setting in the Security Audit Log section of the “Security Menu ” is activated,
the device logs a message each time that the jumper is used.
A small lock icon identifies the jumper’s position on the RIP card. Also, to make it easier to separate the small
yellow plastic jumper from the 3-pin connector, a looped handle is attached to the top of the small yellow
jumper that covers the 3-pin connector.
An administrator controls how a jumper reset affects a device by configuring the jumper-related setting on the
Security Web page.
Note: Administrators can discourage tampering with the jumper by securing the entire RIP card cage (of which
the jumper is a part) with a Kensington lock. or, to completely negate the effects of a jumper reset, an
administrator can select the “No Effect ” value for the jumper-related setting on the Security Web page or in the
“Security Reset Jumper ” setting in the “ Security Menu”.
3. Remove the small yellow jumper that covers a pair of the jumper’s pins. Previous
Next
Top
Go Back
Rear Front
Bottom
4. Replace the small yellow jumper so that it covers the pins adjacent to its original position.
5. Replace and secure the Kensington lock on the card cage (if installed).
6. Power the device on.
Note: The movement of the small yellow jumper from position A to position B triggers the reset, not the
specific positions. When the device is powered on, it labels the current position of the small yellow jumper (let’s
say position A) as the “home ” position. If, at the next POR, the device detects that the small yellow jumper has
moved from its previous “home ” position (position A) to the “ other ” position (position B), then it performs a
jumper reset. After performing the reset, the device also relabels the “ other ” position (position B) as the “
home ” position (now position A is the “other ” location).
Note: The admin's security settings are lost when the RIP card is replaced. Secure settings are those that are
configured under the Settings->Security->Edit Security Setups menu. These are all the PINs, Passwords, and
other Building Blocks and Security Templates that define the device's protection of functions and menus. In
other words, if the customer is using LDAP to authenticate users to use the Copy function, then after the RIP
card is replaced, the device will no longer have that LDAP configuration or the Copy function protected.
STEP ONE: The repair operator should ev aluate the left edge of the paper to determine if the aligner is
properly set. If the left vertical line is with the defined limit, parallel to the edge of the paper, the aligner is Next
correct and properly set. If the left edge vertical line is not within the defined limit spec the repair operator can
adjust the aligner at the repair station.
Go Back
STEP TWO: The repair operator should evaluate the horizontal line at the top edge of the page for potential
LSU induced skew. If the horizontal line does not fall within the defined limit or spec, then it is considered
skewed and the printhead must be adjusted. Go to “Polygon and Oscillating printhead mechanical
registration adjustment” on page 4-2.
LexmarkC544
Lexmark C544 Quick Test
Quick Test
Printer Information
Printer Information Margin Settings Page Count xx
Margin Settings
Page Count xx Top Margin = x PSAC Top Margin = x
xx
PSAC xx Bottom Margin = x Installed Memory Bottom Margin = x
xxx MB
Installed Memory xxx MB Left Margin = x Processor Speed Left Margin = x
xxxMHz
Processor Speed xxxMHz Right Margin = x Serial Number Right Margin = x
xxxxxxx
Serial Number xxxxxxx Skew = x CalStat Skew = x
xxxx
CalStat xxxx Cyan Top Margin = x CalSet Cyan Top Margin = x
x.xx x.xx x.xx
CalSet x.xx x.xx x.xx Cyan Left Margin = xx Cyan Left Margin = xx
x.xx x.xx
x.xx x.xx Cyan Right Margin = x Engine ID Cyan Right Margin = x
xx
Engine ID xx Cyan Skew = x FSpeed Cyan Skew = x
xxx
FSpeed xxx Cyan Bow = x Pri nter Revisi on Leve ls Cyan Bow = x
Yellow Top Margin = x Loader Yellow Top Margin = x
Printer Rev isi on Lev els xx.xx.xxxx-x
Yellow Left Margin = x Kernel Yellow Left Margin = x
Loader xx.xx.xxxx-x xxx.xx.xxxx-x
Yellow Right Margin = x Base Yellow Right Margin = x
Kernel xxx.xx.xxxx-x xx.xx.xxxx-x
Yellow Skew =x Network Yellow Skew =x
Base xx.xx.xxxx-x xxx.xx.xxxxx-x
Yellow Bow = x Network Drvr Yellow Bow = x
Network xxx.xx.xxxxx-x xx.xx.xxxx-x
Magenta Top Margin =x Engine Magenta Top Margin =x
Network Drvr xx.xx.xxxx-x xx.xx.xxxx-x
Magenta Left Margin =x Font Magenta Left Margin =x
Engine xx.xx.xxxx-x x.xxxxx-xx.x
Magenta Right Margin = x Magenta Right Margin = x
Font x.xxxxx-xx.x
Magent Skew = x Magent Skew = x
magenta Bow = x magenta Bow = x
Dup Top Margin = x Dup Top Margin = x
Straight Skewed
Previous
Print Registration
Measured at any point in the printable area using core media papers.
Vertical (process): +/-0.7mm
Horizontal (magnification): +/-0.7mm
Previous
Next
Go Back
Next
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to
install the part into the machine.
• Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.
• Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they
• a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge
paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers
when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low
humidity increases static electricity.
Previous
Adjustments
Polygon and Oscillating printhead mechanical registration adjustment
Do the printhead mechanically registration adjustment whenever you remove or replace the printhead or Next
loosen the mounting screws.
Install the new printhead with the mounting screws centered in the slots in the printhead frame assembly. Go Back
Leave the screws loose enough to allow the printhead to move from side to side within the slots. It is necessary
to perform a mechanical registration adjustment before locking down the three printhead mounting screws.
Note: In the case of paper feed skew, go to “Alignment assembly adjustment” on page 4-4.
5. Select Quick Test Page. The test page should only be printed on letter or A4 paper from Tray 1. The Quick Previous
Test Page consists of alignment diamonds, horizontal lines that can be used for mechanical registration
adjustment. An example of the printhead alignment printout is shown below:
Next
Lexmark Hd
Quick Test
Device Information
Page Cou nt
Installed Memory
31
192 MB
Go Back
Processor Speed 467MHz
Serial Number 0116413
TDS Calibration 00 14 FF 00 00 00 00
Engine ID 40
System Card ID 0004007E24A2
Printer Revision Levels
Loader LF.LBH.P055-0
Kernel FFN.APS.F191a-0
Base LF.LBH.P055-0
Network NF.APS.N179-0
Netwrk Drvr LF.LBH.P055-0 - 12
Engine AF.LB.E037-0
Panel 9.9 - 10
Font 8.31M02-U5.0
- 8
Printer Margin Settings - 6
Top Margin = 5 - 4
Bottom Margin = 0
Left Margin = -3 - 2
Right Margin = 0 Darkest bar indicates
Dup Top Margin = 0 0 ADJUSTMENT AMOUNT
Dup Left Margin = 0 for bidirectional alignment
+2
Paper Source = Tray 1 +4
Formatted Size = Letter
+6
+8
+ 10
+ 12
6. Check the Quick Test Page for any sign of misalignment by checking the diamonds at the top left and top
right of the test page for equal distance from the top of the page. If necessary, rotate the printhead to the left
or right and tighten down the mounting screws and check for proper alignment again by running another
Quick Test Page. This procedure may take two or three attempts before you get satisfactory results.
7. When you have the correct adjustment, ensure that the printhead mounting screws are properly tightened.
Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. Go to “To
perform the mechanical registration adjustment:” on page 4-2.
1. Turn the printer off.
2. Press and hold and to enter the diagnostic mode.
3. Turn the printer on, and release the buttons when Performing Self Test displays.
4. Select Registration from the menu.
5. Select Quick Test Page. The test page should only be printed on letter or A4 paper from Tray 1. The Quick
Test Page consists of alignment diamonds, horizontal lines that can be used for skew adjustment, page
count setting, printer serial number code levels, and print registration settings. An example of the printhead
Next
Lexmark Hd
Quick Test
Device Information
Page Cou nt 31
Installed Memory 192 MB
Processor Speed 467MHz
Serial Number
TDS Calibration
0116413
00 14 FF 00 00 00 00 Go Back
Engine ID 40
System Card ID 0004007E24A2
Printer Revision Levels
Loader LF.LBH.P055-0
Kernel FFN.APS.F191a-0
Base LF.LBH.P055-0
Network NF.APS.N179-0
Netwrk Drvr LF.LBH.P055-0 - 12
Engine AF.LB.E037-0
Panel 9.9 - 10
Font 8.31M02-U5.0
- 8
Printer Margin Settings - 6
Top Margin = 5 - 4
Bottom Margin = 0
Left Margin = -3 - 2
Right Margin = 0 Darkest bar indicates
Dup Top Margin = 0 0 ADJUSTMENT AMOUNT
Dup Left Margin = 0 for bidirectional alignment
+2
Paper Source = Tray 1 +4
Formatted Size = Letter
+6
+8
+ 10
+ 12
Do the alignment assembly adjustment whenever you replace the alignment assembly. Always print a copy of
the Quick Test Page before making any adjustments to the alignment assembly reference adjustment screw.
When replacing the alignment assembly, it is necessary to back the reference adjustment screw out far
enough to remove the old assembly and install the new one.
Step A
Print a copy of the Quick Test Page and check the margin adjustments printed on the test page. These settings
should be within the range specified in “Registration” on page 3-67.
Do the reference adjustment if you are sure the margins are set correctly.
1. Loosen the locknut on the inside rear of the alignment assembly. Previous
2. Remove the two screws holding the alignment assembly to the left side frame.
3. Back the reference adjustment screw out far enough to allow the alignment assembly to be removed from
the printer. It is not necessary to completely remove the screw.
Next
Go Back
Allen wrench
4. Install the new alignment assembly. Turn the reference screw clockwise with a 7 mm M3 Allen wrench until
it touches the back of the reference plate, and tighten the nut with a 5.5 mm wrench.
The reference adjustment screw can be adjusted without loosening the nut. Turn the screw clockwise a few
turns and print a copy of the Quick Test Page as you check the diamonds on the left margin. Continue
adjusting the screw as you check the results of each adjustment on a new test page until you obtain the results
you want.
Step B Previous
Print a copy of the Quick Test Page, and check the margin adjustments printed on the test page. These
settings should be within the range specified in “Registration” on page 3-67. The reference screw can be
adjusted without loosening the locknut. Turn the screw a few turns, and print a copy of the Quick Test Page as
you check the diamonds on the left margin. Continue adjusting the screw as you check the results of each
Next
adjustment on a new test page until you obtain the results you want.
Go Back
Perform the fuser solenoid adjustment whenever you replace the fuser solenoid. Adjust the fuser solenoid
while installed in the printer. Adjust the screw on the eccentric mounted on the solenoid housing to provide an
air gap between the rear of the solenoid stator and the solenoid armature. The solenoid air gap for all models
is 4.5 mm ± 0.1 mm.
Gap adjustment
The gap adjustment allows you to increase the minimum gap between sheets of paper as they are fed through
the printer. This adjustment reduces the printer overall performance, such as pages per minute, but can help in
reducing the amount of curl of some printed media, thus improving media stacking in the output bin.
4. The range of the GAP adjustment is 0 to 255. Adjust the gap setting by using to select the value. If
GAP=0 displays, it indicates a factory setting to minimum gap. Select a value and run several copies of the
media that displays a curl problem. It may take several tries before improvement is noticed.
Note: This setting has no effect when duplexing.
Previous
Removals
Note: To replace a removed part, reverse the order of removal unless noted otherwise.
WARNING: When replacing the alignment assembly, ensure that the media skew is properly adjusted using
the adjuster screw (C), or jamming will occur. Go to “Alignment assembly adjustment” on page 4-4.
1. Remove the side cover, left. Go to “Side cover, left removal (T650)” on page 4-64 or “Side cover, left
removal (T652, T654, T656)” on page 4-66.
2. Remove the six screws (A) securing the metal cover to the machine. Previous
Next
Go Back
A
3. Remove the metal cover.
4. Remove the inner deflector. Go to “Inner deflector removal” on page 4-24.
5. Remove the MPF pick solenoid assembly. Go to “MPF pick solenoid assembly removal” on page 4-38.
6. Remove the two screws (B) securing the alignment assembly to the machine. Previous
Next
Go Back
B
Note: The adjuster screw (C) requires a hex wrench to loosen and tighten.
Note: The adjuster screw (C) can be accessed through the hole (D) in the system card.
7. Completely loosen the adjuster screw (C) securing the alignment assembly to the machine.
8. Remove the alignment assembly.
D C
Replacement Warning: When replacing the alignment assembly, ensure that the media skew is properly
adjusted using the adjuster screw (C) or jamming will occur. Go to “Alignment assembly adjustment” on
page 4-4.
1. Gently detach the two hinges (A) of the connection access cover, rear from the machine.
Next
Go Back
A
2. Remove the connection access cover, rear.
1. Remove the side cover, left. Go to “Side cover, left removal (T650)” on page 4-64.
2. Remove the cover assembly, rear lower. Go to “Cover assembly, rear lower removal (T650)” on
page 4-12.
3. Release the two hooks (A) securing the connection bezel assembly, rear to the machine.
A
4. Remove the connection bezel assembly, rear.
1. Remove the side cover, left. Go to “Side cover, left removal (T652, T654, T656)” on page 4-66.
2. Remove the cover assembly, rear lower. Go to “Cover assembly, rear lower (T652, T654)” on page 4-12.
3. Release the two hooks (A) securing the connection bezel assembly, rear to the machine.
Next
Go Back
A
4. Remove the connection bezel assembly, rear.
1. Remove the fuser access door assembly. Go to “Fuser access door assembly removal” on page 4-21.
2. Open the rear lower door.
3. Remove the three screws (A) securing the cover assembly, rear lower to the machine.
Next
Go Back
A
4. Remove the cover assembly, rear lower.
A
3. Remove the cover assembly, rear lower.
WARNING: When removing the charge roll assembly, avoid touching the charge roll surface.
Go Back
4. Detach the right side of the charge roll assembly from the machine.
Go Back
1. Remove the cover assembly, rear lower. Go to “Cover assembly, rear lower (T652, T654)” on page 4-12.
2. Remove the media tray.
3. Gently place the printer on its left or right side.
4. Remove the two screws (A) securing the two retainers (B) to the machine.
5. Remove the two retainers (B).
Next
Go Back
A C
7. Remove the duplex guide assembly, rear.
8. Remove the screw (D) securing the rear duplex guide handle to the assembly.
Note: When removing the duplex drive motor assembly, it does not need to be completely removed from the
machine. It may be allowed to gently hang out of the way by the harness.
1. Remove the duplex drive motor assembly. See “Duplex drive motor assembly removal (T652, T654,
T656)” on page 4-18. Next
2. Remove the pick arm assembly. See “Pick arm assembly removal” on page 4-54.
3. Remove the four screws (A) securing the duplex assembly to the machine.
Go Back
4. Remove the harnesses (B) from the clamp.
5. Disconnect the connection (C) from the duplex assembly.
B C A
Note: When removing the duplex assembly, the lower duplex drive belt (D) will become detached.
6. Remove the duplex assembly.
Replacement Warning: When replacing the duplex assembly, ensure that the lower duplex drive belt (D) is
properly reattached.
1. Remove the side cover, right. See “Side cover, right removal (T652, T654, T656)” on page 4-67.
2. Remove the screw (A) securing the duplex cooling fan to the machine.
3. Disconnect the connector (B) from the duplex cooling fan.
Next
Go Back
B A
4. Remove the duplex cooling fan.
Replacement Warning: When replacing the duplex cooling fan, ensure that it is installed as shown in the
picture.
1. Remove the fuser access door. See “HVPS card assembly removal” on page 4-24.
2. Remove the cover assembly, rear lower. See “Cover assembly, rear lower (T652, T654)” on page 4-12.
3. Remove the three screws (A) securing the duplex drive motor assembly to the machine.
Next
Go Back
A
Note: When removing the duplex drive motor assembly, the upper duplex drive belt (B) will become detached.
4. Remove the band (C) from the duplex drive motor assembly.
C
7. Remove the harness (E) from the duplex drive motor assembly. Previous
Next
Go Back
D
Replacement Warning: When replacing the duplex drive motor assembly, ensure that all harnesses are
properly re-routed.
Replacement Note: Ensure the belt is replaced properly.
A B
5. Remove the duplex input sensor assembly.
A Go Back
5. Fully open the duplex guide assembly, front 90°, and detach it from the machine.
6. Remove the duplex guide assembly, front.
1. Remove the door assembly, rear. Go to “Door assembly, rear removal” on page 4-14.
2. Press the two tabs (A) on the fuser access door assembly, and detach it from the machine.
Next
Go Back
3. Swing the fuser access door assembly away from the machine. Previous
4. Unsnap the fuser access door assembly from the machine.
5. Remove the fuser access door assembly.
1. Remove the system card assembly. Go to “System card assembly removal” on page 4-75.
2. Gently unsnap the upper end of the fuser drive release linkage from the machine. Go Back
3. Rotate the fuser drive release linkage 90° to release the lower end of the fuser drive release linkage from
the machine.
4. Remove the fuser drive release linkage.
1. Remove the fuser wiper cover assembly. Go to “Fuser wiper cover assembly removal” on page 4-23.
2. Remove the door assembly, rear. Go to “Door assembly, rear removal” on page 4-14.
3. Open the fuser access door.
4. Press the two buttons (A) on the fuser unit assembly to release it from the machine.
5. While pressing the two buttons (A), pull the fuser unit assembly from the machine. Previous
Next
Go Back
A
Replacement Warning: When replacing the fuser unit assembly, ensure that the electrical connection (B) and
the two buttons (A) are properly secured.
1. Press the button (A) securing the fuser wiper cover assembly to the machine.
A
1. Remove the side cover, right. Go to “Side cover, right removal (T650)” on page 4-66 or “Side cover,
right removal (T652, T654, T656)” on page 4-67.
2. Remove the four screws (A) securing the HVPS card assembly to the machine.
Next
3. Remove the HVPS card assembly.
4. Remove connection (B) and the two high voltage connections (C) from the HVPS card assembly.
Go Back
B A
Replacement Warning: When replacing the HVPS card assembly, ensure that the two high voltage
connections (C) are properly replaced.
Note: The MPF lift plate assembly can be detached and allowed to hang by the harness. The connection to
the MPF lower deflector assembly does not need to be disconnected.
1. Remove the MPF lift plate assembly. Go to “MPF lift plate assembly removal” on page 4-36.
2. Release the two hooks (A) securing the lower portion of the inner deflector to the machine. Previous
Next
Go Back
A
3. Remove the inner deflector.
Replacement Warning: When replacing the inner deflector, ensure that it is properly installed, or jamming will
occur.
1. Remove the output cover assembly. Go to “Output cover assembly removal” on page 4-53.
2. Remove the fuser wiper cover assembly. Go to “Fuser wiper cover assembly removal” on page 4-23.
3. Remove the side cover, left. Go to “Side cover, left removal (T650)” on page 4-64 or “Side cover, left
Next
removal (T652, T654, T656)” on page 4-66.
4. Remove the side cover, right. Go to “Side cover, right removal (T650)” on page 4-66 or “Side cover,
right removal (T652, T654, T656)” on page 4-67.
Go Back
5. Remove the five screws (A) securing the laser cover to the machine.
WARNING: When removing the laser cover, ensure that the standard bin actuator assembly does not become
damaged.
Next
Go Back
Gently detach the LCD screen bezel from the operator panel door assembly.
WARNING: When replacing the LVPS card assembly, ensure that the voltage selection switch is set to the
proper setting, or damage will occur.
1. Remove the door assembly, rear. Go to “Door assembly, rear removal” on page 4-14.
Next
2. Remove the side cover, right. Go to “Side cover, right removal (T650)” on page 4-66.
3. Disconnect the connector (A) from the LVPS card assembly.
Go Back
4. Remove the two screws (B) from the LVPS card assembly.
B A B
6. Disconnect the connector (C) from the LVPS card assembly. Previous
Next
Go Back
C
7. Remove the LVPS card assembly.
Replacement Warning: When replacing the LVPS card assembly, ensure that all connections are replaced.
Replacement Warning: When replacing the LVPS card assembly, ensure that the connector pins (D)
properly engage the system card.
Replacement Warning: When replacing the LVPS card assembly, ensure that the voltage selection switch
(E) is set to the proper setting, or damage will occur.
D
WARNING: When replacing the LVPS card assembly, ensure that the voltage selection switch (E) is set to the
proper setting, or damage will occur.
1. Remove the door assembly, rear. Go to “Door assembly, rear removal” on page 4-14.
Next
2. Remove the side cover, right. Go to “Side cover, right removal (T652, T654, T656)” on page 4-67.
3. Disconnect the connector (A) from the LVPS card assembly.
Go Back
4. Remove the two screws (B) from the LVPS card assembly.
B A B
6. Disconnect the connector (C) from the LVPS card assembly. Previous
Next
Go Back
C
7. Remove the LVPS card assembly.
Replacement Warning: When replacing the LVPS card assembly, ensure that all connections are replaced.
Replacement Warning: When replacing the LVPS card assembly, ensure that the connector pins (D)
properly engage the system card.
Replacement Warning: When replacing the LVPS card assembly, ensure that the voltage selection switch
(E) is set to the proper setting, or damage will occur.
D
1. Remove the side cover, left assembly. Go to “MPF cam gear removal” on page 4-36 or “Side cover, left
removal (T652, T654, T656)” on page 4-66.
2. Remove the six screws (A) securing the metal shield to the machine.
Next
Go Back
A
3. Move the metal shield in the direction of the arrow.
4. Remove the metal shield.
5. Remove the two screws (B) securing the fuser cooling fan to the machine.
6. Remove the fuser cooling fan.
Next
Go Back
B
C
1. Remove the system card assembly. Go to “System card assembly removal” on page 4-75.
2. Remove the fuser drive release linkage. Go to “Fuser drive release linkage removal” on page 4-22.
3. Close the operator panel door assembly.
4. Remove the four screws (A) securing the main drive motor assembly to the machine.
5. Gently remove the main drive motor assembly.
6. Disconnect the connection (B) from the main drive motor assembly. Previous
Next
Go Back
A B
Replacement Warning: Ensure that all electrical connections are properly replaced.
Replacement Warning: When replacing the main drive motor assembly, ensure that the operator panel door
assembly is in the closed position or the main drive motor assembly will not align properly and damage will
occur.
Replacement Warning: When replacing the main drive motor assembly, ensure that all gears and drive
shafts are properly aligned, or damage will occur.
1. Remove the pick arm assembly. Go to “Pick arm assembly removal” on page 4-54.
2. Release the hook (A) securing the media out actuator to the unit.
1. Gently detach the two bosses (A) of the media support from the machine.
Next
Go Back
A A
2. Remove the media support.
1. Remove the MPF tray door assembly. Go to “MPF tray door assembly removal (T650, T652, T654)” on
page 4-40.
2. Gently bend the left side of the media turn guide to release the hook (A) as shown in the picture.
A
3. While gently bending the media turn guide, move the media turn guide in the direction of the arrow.
4. Remove the media turn guide.
Replacement Warning: When replacing the media turn guide, ensure that it is properly installed, or jamming
will occur.
1. Remove the alignment assembly. Go to “Output cover assembly removal” on page 4-53.
2. Release the hook (A) securing the gear to the unit.
Next
Go Back
1. Remove the media turn guide. Go to “Media turn guide removal” on page 4-35.
2. Remove the four screws (A) securing the MPF lift plate assembly to the machine.
3. Gently detach the MPF lift plate assembly.
4. Disconnect the connector (B) from the MPF lower deflector assembly.
1. Remove the media turn guide. Go to “Media turn guide removal” on page 4-35. Go Back
2. Gently unsnap the MPF media out actuator from the machine.
1. Remove the media turn guide. Go to “Media turn guide removal” on page 4-35.
2. Remove the E-clip (A) securing the MPF print roll assembly to the machine.
3. Remove the plastic washer (B).
B A
4. Remove the MPF pick roll assembly.
Replacement Warning: When replacing the MPF pick roll assembly, do not touch the rubber surface.
Note: The MPF lift plate assembly can be detached and allowed to hang by the harness. The connection does
not need to be disconnected.
1. Remove the MPF lift plate assembly. Go to “MPF lift plate assembly removal” on page 4-36.
Next
2. Remove the side cover, left. Go to “MPF cam gear removal” on page 4-36 or “Side cover, left removal
(T652, T654, T656)” on page 4-66.
3. Remove the six screws (A) securing the metal cover to the machine.
Go Back
A
4. Remove the metal cover.
5. Remove the screw (B) securing the MPF pick solenoid assembly to the machine. Previous
Next
Go Back
B C
6. Remove the MPF pick solenoid assembly.
7. Disconnect the connection (C) from the MPF pick solenoid assembly.
Go Back
B
A
4. While holding the MPF tray in its uppermost position, swing the MPF tray door assembly away from the Previous
machine to detach the MPF tray from the machine.
Next
Go Back
5. Slide the MPF tray door assembly in the direction of the arrow to detach it from the machine. Previous
Next
Go Back
Next
B
B Go Back
A
4. Remove the operator panel latch assembly.
1. Remove the operator panel latch assembly. Go to “Operator panel latch assembly removal (T650, T652,
T654)” on page 4-42.
2. Remove the three screws (A) securing the cover to the assembly.
3. Release the three hooks (B) securing the cover to the assembly.
B A B A
4. Detach the operator panel door assembly from the machine. Previous
Next
Go Back
C D
1. Remove the operator panel door assembly. Go to “Operator panel door assembly removal (T650, T652,
T654)” on page 4-43.
2. Remove the screw (A) securing the cover to the operator panel hinge assembly, left.
3. Remove the cover.
4. Detach the switch (B) from the operator panel hinge assembly, left.
5. Remove the harnesses (C) from the operator panel hinge assembly, left. Previous
C Next
Go Back
A B
6. Detach the spring (D) from the operator panel hinge assembly, left.
7. Detach the spring (E) from the operator panel hinge assembly, left.
8. Remove the E-clip (F) from the operator panel hinge assembly, left.
9. Remove the pin (G) from the operator panel hinge assembly, left.
D
E
Next
Go Back
1. Remove the operator panel door assembly. Go to “Operator panel door assembly removal (T650, T652,
T654)” on page 4-43.
2. Detach the spring (A) from the operator panel hinge assembly, right.
3. Detach the spring (B) from the operator panel hinge assembly, right.
B A
4. Remove the E-clip (C) from the operator panel hinge assembly, right.
5. Remove the pin (D) from the operator panel hinge assembly, right. Previous
Next
Go Back
C D
1. Remove the laser cover. See “Laser cover removal” on page 4-26.
2. Remove the counter balance springs (A) on both sides.
3. Remove the print cartridge cover springs (B) on both sides.
4. Remove the E-clips (C) on both sides securing the links to the hinges, and remove the links.
5. Remove the pins (D) on both sides securing the links.
C
6. Remove eight screws (E) securing the scanner controller cage cover to the cage. An X658 model is Previous
represented in the graphic below, however, the card cage cover removal procedure is similar for all
models.
Next
Go Back
E
E
7. Remove the printer controller card cage cover.
8. Disconnect the USB cable and the cover closed interlock switch harness.
9. Lift the operator panel door assembly out of the machine. Previous
Next
Go Back
Go Back
Next
Go Back
Replacement Warning: When replacing the option drive shaft, ensure that the plastic hook (A) is not
damaged, or the option drive shaft will not remain secured.
Next
Go Back
Go Back
A B
5. Remove the screw (C) securing the pick arm assembly to the machine. Previous
Next
Go Back
C
6. Remove the band (D) from the pick arm assembly.
7. Remove the cover from the pick arm assembly.
8. Remove the three connections (E) from the pick arm assembly.
9. Remove the wiring harness (F) from the pick arm assembly.
10. Remove the pick arm assembly. See “Pick arm assembly removal” on page 4-54.
Replacement Warning: When replacing the pick arm assembly, ensure that the harnesses are properly re-
routed.
Replacement Warning: When replacing the pick arm assembly, ensure that the connections are properly
replaced.
Go Back
A A
3. Remove the two pick roll assemblies.
Replacement Warning: When replacing the pick roll assembly, do not touch the rubber surface.
1. Remove the side cover, right. Go to “Side cover, right removal (T650)” on page 4-66 or “Side cover,
right removal (T652, T654, T656)” on page 4-67.
2. Remove the screw (A) securing the print cartridge cooling fan to the machine.
3. Remove the print cartridge cooling fan.
4. Disconnect the connection (B) from the print cartridge cooling fan.
Replacement Warning: When replacing the print cartridge cooling fan, ensure that it is installed as shown in
the picture.
Note: This procedure can be applied to the left or right printer cartridge hold down assembly.
1. Remove the laser cover. Go to “Laser cover removal” on page 4-26.
2. Remove the screw (A) securing the print cartridge clamp assembly to the machine.
Next
Go Back
B A
Go Back
A
4. Remove the print cartridge ID connector assembly.
5. Disconnect the connection (B) from the print cartridge ID connector assembly.
Note: When replacing the printhead assembly, ensure that the printhead is properly calibrated, or print quality
issues will occur. Go to “Alignment assembly adjustment” on page 4-4.
1. Remove the laser cover. Go to “Laser cover removal” on page 4-26.
Next
2. Remove the six screws (A) securing the metal cover to the machine.
Go Back
A A
3. Remove the metal cover.
4. Disconnect the connections (B) from the printhead assembly.
5. Remove the three screws (C) securing the printhead assembly to the machine. Previous
C
Next
Go Back
WARNING: When replacing the printhead assembly, ensure that the printhead skew is properly adjusted, or
print quality issues will occur.
A A
Next
Go Back
B
5. Remove the four screws (C) securing the printhead assembly to the machine.
C
1. Remove the door assembly, rear. Go to “Door assembly, rear removal” on page 4-14.
2. Open the fuser access door.
3. Remove the two screws (A) securing the redrive assembly to the machine.
Next
4. Press the two tabs (B) to release the redrive assembly to the machine.
5. While pressing the two tabs (B), pull the redrive assembly from the machine.
Go Back
A
B
Next
Go Back
B
5. Disconnect the connection (C) from the sensor (standard media bin full).
6. Release the hooks (D) securing the output option interface cable assembly to the machine. Previous
Next
D
Go Back
C
3. Remove the cover assembly, rear lower. Go to “Cover assembly, rear lower removal (T650)” on Previous
page 4-12.
4. Remove the four screws (A) securing the side cover, left to the machine.
Next
Go Back
A
5. Swing the side cover, left away from the machine.
6. Remove the side cover, left.
A
5. Swing the side cover, left away from the machine.
6. Remove the side cover, left.
4. Remove the five screws (A) securing the side cover, right to the machine. Previous
Next
Go Back
A A
A A
1. Remove the duplex input sensor assembly. Go to “Duplex input sensor assembly removal (T652, T654,
T656)” on page 4-19.
2. Release the hooks (A) securing the senor (duplex media path) to the bracket.
Next
Go Back
1. Remove the pick arm assembly. Go to “Pick arm assembly removal” on page 4-54.
2. Release the hooks (A) securing the sensor (media level) to the assembly.
Next
Go Back
A
3. Remove the sensor (media level).
1. Remove the pick arm assembly. Go to “Pick arm assembly removal” on page 4-54.
2. Release the hooks (A) securing the sensor (media out) to the assembly.
A
3. Remove the sensor (media out).
1. Remove the HVPS card assembly. Go to “HVPS card assembly removal” on page 4-24.
2. Remove the screw (A) securing the sensor (toner empty) to the machine.
3. Remove the sensor (toner empty).
Next
4. Disconnect the connection (B) from the sensor (toner empty).
Go Back
Next
Go Back
A
3. Remove the sensor shield assembly.
Replacement Warning: When replacing the sensor shield assembly, ensure that the spring (A) is properly
aligned and the sensor shield assembly opens and closes properly.
1. Remove standard bin actuator assembly. Go to “Sensor (standard bin exit) removal” on page 4-72.
2. Release the hooks (A) securing the sensor (standard bin exit) to the assembly.
Next
Go Back
A
3. Remove the sensor (standard bin exit).
1. Remove the sensor shield assembly. Go to “Sensor shield assembly removal” on page 4-71.
2. Remove the two screws (A) securing the sensor (toner density) to the machine.
3. Remove the sensor (toner density).
4. Disconnect the connection (B) to the sensor (toner density).
B A
3. Press the tab (B) to release the standard bin actuator assembly from the machine. Previous
Next
Go Back
B A
4. Remove the standard bin actuator assembly.
1. Remove the side cover, left. Go to “MPF cam gear removal” on page 4-36 or “Side cover, left removal
(T652, T654, T656)” on page 4-66.
2. Remove the six screws (A) securing the metal cover to the machine.
A
3. Remove the metal cover.
4. Remove the media tray.
5. Gently place the machine on the left of right side.
6. Release the two hooks (B) securing the switch (media size) assembly to the machine. Previous
Next
Go Back
B C
7. Remove the switch (media size) assembly.
8. Disconnect the connection (C) from the switch (media size) assembly.
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery
manufacturer’s instructions and local regulations.
1. Remove the side cover, left. Go to “MPF cam gear removal” on page 4-36 or “Side cover, left removal
(T652, T654, T656)” on page 4-66.
2. Remove the six screws (A) securing the metal shield to the machine.
A
3. Slide the metal shield in the direction of the arrow.
Next
Go Back
WARNING: When disconnecting all the electrical connections, ensure that the connectors and harnesses do
not become damaged.
WARNING: When removing the system card assembly from the machine, ensure that the LVPS assembly Previous
connection (C) does not become damaged.
Next
Go Back
B C
Next
Go Back
5. Gently remove the NVM card assembly (B) from the machine.
Go Back
Replacement Warning: When replacing the transfer roll assembly, do not touch the foam surface.
1. Remove the transfer roll assembly. Go to “Transfer roll assembly removal” on page 4-80.
2. Remove the inner deflector. Go to “Inner deflector removal” on page 4-24.
3. Remove the screw (A) securing the transfer roll bracket assembly, left to the machine.
4. Remove the transfer roll bracket assembly, left.
5. Remove the roll clamp (B) from the transfer roll bracket assembly, left.
6. Remove the bushing (C).
7. Remove the spring (D).
8. Remove the screw (E).
Next
D
Go Back
B
A
Replacement Warning: When reinstalling the transfer roll bracket assembly, left, ensure that the bushing (C),
spring (D), and ground wire (F) are properly replaced.
1. Remove the transfer roll assembly. Go to “Transfer roll assembly removal” on page 4-80.
2. Remove the inner deflector. Go to “Inner deflector removal” on page 4-24.
3. Remove the screw (A) securing the transfer roll bracket assembly, right to the machine.
1. Remove the transfer roll assembly. Go to “Transfer roll assembly removal” on page 4-80.
2. Gently unsnap the transfer deflector from the machine.
3. Remove the transfer deflector.
Next
4. Remove the screw (A) securing the ground wire to the transfer deflector.
Go Back
A
5. Remove the ground wire.
Replacement Warning: When replacing the transfer deflector, ensure that the ground wire is properly
replaced.
Next
Go Back
Note: The tray roller catch assembly should be removed from the media tray cabinet.
4. Remove the tray roller catch assembly from the machine.
Previous
Option removals
5-bin mailbox rear door assembly removal
1. Open the rear door assembly and twist the rear door strap vertical and remove the strap. Next
Go Back
2. Pry the rear door hinges out of the bottom hinges and remove.
Next
Go Back
1. Remove the 5-bin mailbox rear door assembly. Go to “5-bin mailbox rear door assembly removal” on
page 4-84.
2. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
3. Remove the single screw (A) on the top and the four screws (B) on the inside of the left inner cover. Previous
A
Next
Go Back
1. Remove the 5-bin mailbox rear door assembly. Go to “5-bin mailbox rear door assembly removal” on
page 4-84.
2. Remove the 5-bin mailbox right outer cover. Go to “5-bin mailbox right outer cover removal” on
page 4-86. Next
3. Remove the three screws (A) securing the right inner cover to the 5-bin mailbox assembly.
Go Back
A
4. Remove the 5-bin mailbox right inner cover.
Next
Go Back
3. Remove the two screws (A) on each side of the top cover.
A
4. Pull the left side up first and carefully unroute the cables from the channels and then remove the top cover.
1. Remove the 5-bin mailbox left inner cover. Go to “5-bin mailbox left inner cover removal” on page 4-85.
2. Grasp the media bin full actuator and pull the pins from the bosses.
Next
Go Back
1. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
2. If the lower pass through sensor needs to be removed, first remove the 5-bin mailbox rear door assembly.
Go to “5-bin mailbox rear door assembly removal” on page 4-84.
Next
3. Lift up the deflector gate above the sensor (pass through) and using a flat-blade screwdriver, release the
tabs securing the sensor.
Go Back
4. Disconnect the appropriate harness from the controller card (J11) for the upper sensor (pass through) and
(J5) for the lower sensor (pass through).
Note: The use of a spring hook facilitates the unrouting of the cables. Remove the two screws (A) and lift the
left frame assembly to ease removal of the lower sensor (pass through) harness.
1. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
2. Release the connecting tabs on the sensor (media bin empty) and remove from its bracket.
Next
Go Back
1. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
2. Disconnect all the harnesses from the 5-bin mailbox controller card assembly.
3. Remove the two screws (A) securing the controller card assembly to the 5-bin mailbox assembly.
Next
Go Back
A
4. Remove the 5-bin mailbox controller card assembly.
1. Remove the 5-bin mailbox top cover. Go to “5-bin mailbox top cover removal” on page 4-88.
2. Carefully flex the 5-bin mailbox static brush mylar assembly to detach the hinges on each side.
3. Remove the 5-bin mailbox static brush mylar assembly.
Next
Go Back
1. Remove the rear door assembly. Go to “5-bin mailbox rear door assembly removal” on page 4-84.
2. With a spring hook, carefully remove the upper deflector gate spring and for ease of reassembly, temp
3. Temporarily hook the spring to the upper frame tab.
Next
Go Back
Replacement Note: The static brush mylar assembly is attached to the media bin fifth deflector. Do not forget
to reinstall it on the new deflector.
5-bin mailbox media bin first through fourth deflector removal Previous
1. Remove the rear door assembly. Go to “5-bin mailbox rear door assembly removal” on page 4-84.
2. Using a springhook, remove the deflector spring from the deflector.
Next
Go Back
Replacement Note: The static brush mylar assembly is attached to the media bin fifth deflector. Do not forget
to reinstall it on the new deflector.
1. Remove the 5-bin mailbox right outer cover. Go to “5-bin mailbox right outer cover removal” on
page 4-86. Go Back
2. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
3. Remove the top cable cover panel.
4. Remove the screw (A) securing the appropriate 5-bin mailbox deflector gate solenoid. Previous
Next
Go Back
1. Remove the 5-bin mailbox left outer cover. Go to “5-bin mailbox left outer cover removal” on page 4-85.
2. Disconnect J15 at the controller card.
3. Remove the screw (A) securing the 5-bin mailbox transport solenoid to the left frame.
Next
Go Back
1. Remove the 5-bin left inner cover. Go to “5-bin mailbox left inner cover removal” on page 4-85.
2. Remove the following harnesses from the controller card: J14 A and B, J2, and J11.
3. Remove the two screws (A) securing the controller card assembly and move the card to the side.
Next
Go Back
4. Remove the four screws (B) securing the left frame assembly to the 5-bin mailbox assembly. Previous
Next
Go Back
7. Disconnect the harness from the 5-bin mailbox sensor (deflector gate HP). Previous
Next
Go Back
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
Note: This removal procedure can be applied to 250-sheet option drawer assembly.
Remove the 250-sheet media tray assembly from the 250-sheet option drawer assembly.
Next
Go Back
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
1. Disconnect the two 250-sheet pick arm bracket assembly cable connectors from the 250-sheet controller
card assembly.
2. Detach the pick arm spring from the drawer.
3. Remove the three screws (A) securing the 250-sheet pick arm bracket assembly to the drawer. Previous
A
Next
Go Back
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
1. Remove the 250-sheet pick arm bracket assembly. Go to “250-sheet pick arm bracket assembly
removal” on page 4-102.
Next
2. Release the hook (A) securing the 250-sheet media out actuator to the 250-sheet pick arm bracket
assembly.
Go Back
4. Remove the four screws (A) securing the 250-sheet frame assembly to the drawer. Previous
A
Next
Go Back
1. Remove the 250-sheet frame assembly. Go to “250-sheet frame assembly removal” on page 4-104.
2. Disconnect the three connectors from the 250-sheet controller card assembly.
Next
Go Back
3. Remove the three screws (B) securing the 250-sheet controller card assembly to the 250-sheet frame.
Next
Go Back
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
Note: This removal procedure can be applied to 550-sheet option drawer assembly.
Remove the 550-sheet media tray assembly from the 550-sheet option drawer assembly.
1. Remove the 550-sheet media tray assembly. Go to “Media out actuator removal (models T652 and
T654)” on page 4-159.
2. Remove the two 550-sheet pick arm bracket assembly cable connectors (A) from the 550-sheet controller
card assembly. Next
3. Detach the 550-sheet bellcrank recoil spring (B) from the drawer.
4. Remove the four screws (C) securing the 550-sheet pick arm bracket assembly to the drawer.
Go Back
A
1. Remove the 550-sheet pick arm bracket assembly. Go to “550-sheet pick arm bracket assembly
removal” on page 4-108.
2. Remove the 550-sheet bellcrank recoil spring from the 550-sheet pick arm bracket assembly.
Next
Go Back
Next
Go Back
1. Remove the 550-sheet frame assembly. Go to “Media size actuator removal” on page 4-160.
2. Disconnect the three connectors from the 550-sheet controller card assembly.
3. Remove the three screws (A) securing the 550-sheet controller card assembly to the 550-sheet frame. Previous
Next
Go Back
A
4. Remove the 550-sheet controller card assembly.
1. Remove the 550-sheet frame assembly. Go to “Media size actuator removal” on page 4-160.
2. Pinch the two hooks (A) on the cap, and detach it from the 550-sheet frame.
3. Pull the drive roll gear (B), the shaft with spring (C), and the bevel out through the opening.
Next
A A Go Back
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
The left and right anti-tip latch assemblies are the same, and only one is in a package. The instructions below
are for removing the left latch, but removing the right latch is similar.
1. Remove the 250-sheet media tray assembly. Go to “250-sheet option tray assembly” on page 4-101.
2. Turn the drawer upside down, and unsnap the two hooks (A) securing the anti-tip latch assembly to the Previous
drawer with a flathead screwdriver.
Note: The hooks might break when detaching the anti-tip assembly from the drawer.
Next
A
Go Back
Note: Carefully remove the HCIT from the base machine and the caster base before proceeding.
High capacity input tray (HCIT) media tray assembly removal Previous
Next
A
Go Back
High capacity input tray (HCIT) tray cover, front removal Previous
Next
Go Back
Previous
Next
Go Back
1. Remove the HCIT media tray assembly. Go to “High capacity input tray (HCIT) media tray assembly
removal” on page 4-115.
2. Remove the four screws (A) securing the HCIT cover, rear to the drawer.
Next
A
Go Back
Next
Go Back
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
Note: Before removing the HCIT right cover, first remove the right side anti-tip latch assembly. Go to “High
capacity input tray (HCIT) anti-tip latch assembly removal” on page 4-123.
Next
1. Remove the High capacity input tray (HCIT) cover, rear. Go to “High capacity input tray (HCIT) cover,
rear removal” on page 4-118.
2. Remove the four screws (A) securing the HCIT cover, right to the drawer.
Go Back
A
Previous
Next
Go Back
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
Note: Before removing the HCIT cover, left, first remove the left side anti-tip latch assembly. Go to “High
capacity input tray (HCIT) anti-tip latch assembly removal” on page 4-123.
Next
1. Remove the HCIT cover, rear. Go to “High capacity input tray (HCIT) cover, rear removal” on
page 4-118.
2. Remove the four screws (A) securing the HCIT cover, left to the drawer.
Go Back
A
Previous
Next
Go Back
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
The left and right anti-tip latch assemblies are the same, and only one is in a package. The instructions below
are for removing the left latch; removing the right latch has similar instructions.
1. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on Previous
page 4-122.
Note: The left side anti-tip assembly will come off when removing the HCIT cover, left.
Next
Go Back
The left and right drawer slide assemblies are the same, and only one is in a package. The instructions below
are for removing the left slide; removing the right slide has similar instructions.
1. Remove the HCIT media tray assembly. Go to “High capacity input tray (HCIT) media tray assembly
removal” on page 4-115.
2. Remove the three screws (A) securing the HCIT drawer slide to the frame of the drawer. Previous
Next
Go Back
High capacity input tray (HCIT) tray lift drive motor assembly removal
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, right. Go to “High capacity input tray (HCIT) cover, right removal” on
page 4-120.
2. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on
page 4-122.
3. Disconnect the HCIT tray lift drive motor cable connector from the HCIT controller card assembly.
Note: Remove the cable from the restraint, and observe the routing for reinstallation.
4. Remove the eight screws (A) securing the HCIT tray lift drive motor assembly. Previous
Next
Go Back
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on
page 4-122.
2. Disconnect all connectors from the HCIT controller card assembly. Previous
Next
Go Back
3. Remove the three screws (A) securing the HCIT controller card assembly.
A
4. Remove the HCIT controller card assembly and the shield.
High capacity input tray (HCIT) media size actuator assembly removal Previous
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT controller card assembly. Go to “High capacity input tray (HCIT) controller card
assembly removal” on page 4-126.
Next
2. Disconnect the two springs (A) from the frame.
Note: Leave the springs (A) attached to the cam size sensing plate (B) and the actuator switch (C).
3. Slide the cam size sensing plate (B) through the access hole in the rear side frame. Go Back
5. Remove the four screws (D) securing the card mount option with the media size actuator to the frame. Previous
Next
Go Back
6. Remove the card mount option with the media size actuator. Previous
Re-installation note:
1. Re-install the card mount option with the media size actuator to the frame by inserting the leftmost part of it
through the hole, and then securing it with the four screws.
2. Re-install the actuator switch with the spring to the card mount option through the drawer opening. Next
3. Re-install the cam size sensing plate with the spring to the card mount option through the access hole in the
rear side.
Go Back
4. Reattach the two springs to the frame.
High capacity input tray (HCIT) pick arm bracket assembly removal Previous
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on
page 4-122.
Next
2. Remove the HCIT pick arm bracket assembly cable connectors from the HCIT controller card assembly.
Go Back
Note: Remove the cable from the restraint, and observe the routing for reinstallation.
3. Remove the pick arm lift spring from the drawer.
4. Remove the five screws (A) securing the HCIT pick arm bracket assembly. Previous
A
Next
Go Back
5. Remove the HCIT pick arm bracket assembly from the drawer by slightly lifting and removing it.
High capacity input tray (HCIT) tray closed latch with spring removal Previous
The left and right tray closed latches with springs are the same, and only one is in a package. The instructions
below are for removing the left latch; removing the right latch has similar instructions.
1. Remove the HCIT media tray assembly. Go to “High capacity input tray (HCIT) media tray assembly
Next
removal” on page 4-115.
2. Remove the E-clip (A) and the washer (B) with a prying tool securing the HCIT tray closed latch with spring
to the left frame. Go Back
Go Back
1. Remove the high capacity stacker rear door assembly. Go to “High capacity stacker rear door assembly
removal” on page 4-134.
2. Using a #1 phillips screwdriver, remove the three screws (A) securing the right cover to the high capacity
stacker assembly. Next
Go Back
1. Remove the high capacity stacker rear door assembly. Go to “High capacity stacker rear door assembly
removal” on page 4-134.
2. Using a #1 phillips screwdriver, remove the three screws (A) securing the left cover to the high capacity
stacker assembly. Next
Go Back
A
3. Remove the left cover.
1. Remove both the high capacity stacker media output bin recoil springs.
2. Remove the high capacity stacker standard output bin LED.
3. Carefully spread the left side of the high capacity stacker assembly and maneuver the media output bin
Next
from the assembly.
Go Back
1. Remove the media output bin assembly. Go to “High capacity stacker media output bin assembly
removal” on page 4-137.
2. Remove the two screws (A) securing the controller card cover panel on the rear of the assembly.
Next
3. Remove the screw (B) securing the ground strap to the right frame.
4. Flex the controller card cover panel by grasping the bottom middle of the panel and lifting it, releasing the
tabs (C) from the left and right frame.
Go Back
1. Remove the high capacity stacker controller card cover panel. Go to “High capacity stacker controller
card cover panel removal” on page 4-138.
2. Remove the two screws (A) securing the high capacity stacker switch (media bin HP) to the left frame.
Next
Go Back
A
3. Disconnect the high capacity stacker switch (media bin HP) harness from the upper controller card.
4. Remove the high capacity stacker switch (media bin HP).
High capacity stacker sensor (media bin full) assembly removal Previous
1. Remove the high capacity stacker controller card cover panel. Go to “High capacity stacker controller
card cover panel removal” on page 4-138.
2. Release the tabs securing the high capacity stacker sensor (media bin full) assembly to the left frame.
Next
3. Disconnect the sensor (media bin full) harness from the upper controller card.
4. Remove the high capacity stacker sensor (media bin full) assembly.
Go Back
High capacity stacker sensor (media bin full) bracket assembly removal
1. Remove the high capacity stacker left cover. Go to “High capacity stacker left cover removal” on
page 4-136.
2. Release the tab securing the bracket to the left frame.
3. Remove the bracket from the frame and disconnect the sensor (media bin full) and media bin full actuator. Previous
High capacity stacker controller card assembly (upper and lower) removal
1. Remove the high capacity stacker controller card cover panel. Go to “High capacity stacker controller
card cover panel removal” on page 4-138. Next
2. Disconnect the harnesses from the controller card.
Note: Pay careful attention to where the power input and output harnesses are attached.
Go Back
3. Remove the two screws (A) securing the high capacity stacker controller card assembly and remove the
card.
Go Back
Note: When installing the right frame, make sure the media output bin assembly is aligned properly.
Go Back
Note: When installing the left frame, make sure the media output bin assembly is aligned properly. Previous
1. Remove the rear door assembly. Go to “High capacity stacker rear door assembly removal” on
page 4-134. Next
2. With a spring hook, carefully remove the upper deflector gate spring and for ease of reassembly,
temporarily hook the spring to the upper frame tab.
Go Back
Next
Go Back
1. Remove the rear door assembly. Go to “High capacity stacker rear door assembly removal” on
page 4-134.
2. Using needle-nose pliers or your finger, pull out and downward on the sensor (pass through) until the
sensor unsnaps.
3. Remove the high capacity controller card cover panel. Go to “High capacity stacker controller card
cover panel removal” on page 4-138.
4. Disconnect the sensor (pass through) harness from the controller card and remove the sensor. Previous
Next
Go Back
1. Remove the high capacity stacker left cover. “High capacity stacker left cover removal” on page 4-136.
2. Remove the eight screws (A) securing the high capacity stacker left mounting bracket.
Next
Go Back
3. Pull the bracket up and let it rest on the assembly with the cables intact.
1. Remove the high capacity stacker left mounting bracket. Go to “High capacity stacker left mounting
bracket removal” on page 4-147.
2. Remove the harness from the sensor.
Next
3. Unclip the sensor tabs and remove.
Go Back
2. Unplug the power cord from the electrical outlet, and then disconnect all cables from the printer.
3. Open the system board door, and loosen the screw on the system board cover. Remove the cover. Previous
Next
Go Back
Next
Go Back
6. Remove the metal cover from the system card opening. Previous
Next
Go Back
8. Snap the plastic tee card holder into place on the system board. Previous
Next
Go Back
10. Insert the interface card into the plastic tee card holder.
11. Insert the long thumbscrew into the hole in the interface card. Turn it just enough to hold the card in place. Previous
Do not tighten yet.
Next
Go Back
12. Insert the screws to secure the mounting bracket to the system board.
13. Tighten the thumbscrew, and insert the interface card plug into the blue connector on the system board.
Next
Go Back
15. Lift the printer off the 250/550 sheet optional drawer, place the RFID option on top of the drawer, and place
the printer on top of the RFID option.
16. Unpack the RFID cable, and attach between the RFID option and the interface card. Reconnect all printer Previous
cables.
Next
Go Back
18. Install the new wiper. Turn the printer on. Previous
Next
1
Go Back
19. To remove the RFID UHF option, reverse the order of installation.
1. Remove the 550-sheet frame assembly. Go to “Media size actuator removal” on page 4-160.
2. Disconnect the lower interface cable connector (A) from the 550-sheet controller card.
3. Pinch the options auto connect (B) to separate the lower interface cable assembly from the 550-sheet
frame.
Note: Carefully remove the base machine from the input option tray assembly before proceeding.
1. Remove the 250-sheet controller card assembly. Go to “250-sheet controller card assembly removal”
on page 4-106.
Next
2. Remove the screw (A) securing the media size actuator to the 250-sheet frame.
Go Back
A
3. Remove the media size actuator.
1. Remove the 250-sheet frame assembly. Go to “250-sheet frame assembly removal” on page 4-104.
2. Turn the drawer upside down to access the media tray catch spring.
3. Release the media tray catch spring.
Next
Go Back
1. Remove the 550-sheet pick arm bracket assembly. Go to “550-sheet pick arm bracket assembly
removal” on page 4-108.
2. Release the hook (A) securing the media out actuator with spring to the 550-sheet pick arm bracket
assembly.
3. Detach the spring (B) from the media out actuator.
1. Remove the 550-sheet controller card assembly. Go to “550-sheet controller card assembly removal”
on page 4-111.
2. Remove the screw (A) securing the media size actuator to the 550-sheet frame.
Next
Go Back
A
3. Remove the media size actuator.
1. Remove the 550-sheet frame assembly. Go to “Media size actuator removal” on page 4-160.
2. Turn the drawer over so that you can access the media tray catch spring.
3. Release the media tray catch spring.
1. Remove the media tray catch spring. Go to “Media tray catch spring removal” on page 4-160. Previous
2. Remove the tray roller catch assembly from the drawer.
Next
Go Back
Go Back
1. Remove the output expander rear door assembly. Go to “Output expander rear door assembly removal”
on page 4-162.
2. Grasp the lower rear corner of the left outer cover and pull out to remove.
1. Remove the output expander left outer cover. Go to “Output expander left outer cover removal” on
page 4-162.
2. Remove the screw (A) securing the left inner cover.
Next
Go Back
3. Holding the rear of the left inner cover, pull out while simultaneously separating it from the option.
1. Remove the output expander rear door assembly. Go to “Output expander rear door assembly removal”
on page 4-162.
2. Grasp the lower rear corner of the right outer cover and pull out to remove.
1. Remove the output expander right outer cover. Go to “Output expander right outer cover removal” on
page 4-163.
2. Remove the screw (A) securing the right inner cover to the unit.
Next
Go Back
3. At the rear of the right inner cover, pull out from the option and remove the right inner cover.
1. Remove the output expander left or right inner cover. Go to “Output expander left inner cover removal”
on page 4-163 or “Output expander right inner cover removal” on page 4-164.
2. If removing the right side media bin latch, use a springhook to pull the media bin latch spring off the spring
post on the output expander frame.
3. If removing the left side media bin latch, just pull out on the bottom of the latch and pull the top off the boss.
4. Pull the media bin latch from its boss to remove.
1. Remove the left and right output expander media bin latches. Go to “Output expander media bin latch
(left and right) removal” on page 4-164.
2. Remove the standard output bin LED. Go to “Output expander sensor (pass through) removal” on
page 4-170. Next
3. Rotate the output bin assembly downward and out of the slots to remove.
Go Back
1. Remove the output expander left inner cover. Go to “Output expander left inner cover removal” on
page 4-163.
2. Unsnap the actuator from its hinges and pull out to remove.
1. Remove the output bin left inner cover. Go to “Output expander left inner cover removal” on
page 4-163.
2. Untwist the sensor harnesses from the cable guide.
Next
3. Release the tabs securing the sensors (media bin full) and remove.
Replacement Note: Be sure to replace the sensors in the correct order. Make sure their positions are not
switched.
Go Back
4. Remove the output expander controller card cover panel. Go to “Output expander controller card cover
panel removal” on page 4-167.
5. Disconnect the sensor (media bin full) harness from the controller card and remove.
Output expander sensor (media bin full) bracket assembly removal Previous
1. Remove the output expander left inner cover. Go to “Output expander left inner cover removal” on
page 4-163.
2. Grasp the sensor bracket and pull away from the option while releasing the tab.
Next
Go Back
3. If replacing the bracket, remove the sensors (media bin full) from the bracket.
Replacement Note: Be sure to replace the sensors in the correct order. Make sure their positions are not
switched.
1. Remove the output expander media output bin assembly. Go to “Output expander media output bin
assembly removal” on page 4-165.
2. Remove the screw (A) on the back side of the option. Previous
Next
Go Back
3. Remove the grounding screw (B) on the right output option frame guide the grounding cable through the
hole in the frame.
4. Carefully flex the panel from the lower middle and pull the four tab (C) out of the frame and remove.
1. Remove the output expander controller card cover panel. Go to “Output expander controller card cover
panel removal” on page 4-167.
2. Disconnect all harnesses from the controller card.
Next
3. Remove the two screws (A) securing the controller card to the frame.
Go Back
A
4. Remove the controller card.
Replacement Note: Be sure to replace the interface connectors in their proper orientation as the two have
common connection pins.
1. Remove the output expander controller card cover panel. Go to “Output expander controller card cover
panel removal” on page 4-167.
2. Release the tabs securing the sensor (pass through).
Next
3. Remove the sensor harness from the controller card.
4. Pull the connector harness through the frame and remove.
Go Back
1. Use a spring hook to disconnect the upper end of the deflector gate spring.
2. Temporarily hook the upper end of the deflector gate spring to the left frame.
3. Pull the deflector gate out of its hinges and remove.
Next
Go Back
1. Remove the output expander left inner cover. Go to “Output expander left inner cover removal” on
page 4-163.
2. Remove the four screws securing the left frame assembly to the option.
Next
3. Pull the left frame assembly out far enough to gain access to the sensor (deflector gate HP).
4. Release the tabs securing the sensor (deflector gate HP) and remove.
5. Disconnect the harness to the sensor and remove. Go Back
Go Back
1. Remove the two screws (A) on the inside of the exit bin compartment securing the right cover.
2. Pull out on the front side of the right cover to disengage the tabs.
3. Remove the right cover.
1. Remove the two screws (A) on the inside of the exit bin compartment securing the left cover.
Next
Go Back
2. Pull out on the front side of the left cover to disengage the tabs.
3. Remove the left cover.
1. Remove the left and right cover. Go to “SFP stapler assembly left cover removal” on page 4-174 and
“SFP stapler assembly right cover removal” on page 4-173.
2. Remove the two screws (A) from the left and right side of the top cover.
Next
A
Go Back
1. Remove the left and right cover. Go to “SFP stapler assembly left cover removal” on page 4-174 and
“SFP stapler assembly right cover removal” on page 4-173.
2. Remove two screws (A) from each side of the SFP stapler assembly.
Next
A
A
Go Back
1. Remove the screw (A) securing the LED sensor cover to the underside of the output bin.
Next
Go Back
2. Remove the output bin LED. Go to “SFP stapler assembly standard output bin LED and LED clear lens
removal” on page 4-179.
3. Remove the sensor (finisher bin media present). Go to “SFP stapler assembly sensor (finisher bin
media present) removal” on page 4-178
Next
Go Back
1. Remove the LED sensor cover. Go to “SFP stapler assembly LED sensor cover removal” on
page 4-177.
2. Using a flat-blade screwdriver, release the tabs (A) on the sensor and remove it from the sensor cover.
SFP stapler assembly standard output bin LED and LED clear lens removal Previous
1. Remove the LED sensor cover. Go to “SFP stapler assembly LED sensor cover removal” on
page 4-177.
2. Remove the two screws (A) securing the LED to the cover.
Next
A
Go Back
1. Remove the tamper recoil spring. Go to “SFP stapler assembly tamper drive belt removal” on
page 4-180.
2. Pull the belt out the tamper belt holder and remove the belt from the pulley.
Next
Go Back
1. Remove the top cover. Go to “SFP stapler assembly top cover removal” on page 4-175.
2. Pull slack in the tamper drive belt and remove the belt from the tamper drive belt pulley.
3. Disconnect the tamper driver motor harness from the controller card.
Next
4. Remove the two screws (A) securing the tamper drive motor assembly to the tamper frame.
A
Go Back
SFP stapler assembly media stack flap and media stack flap actuator removal Previous
1. Remove the handle cover. Go to “SFP stapler assembly handle cover removal” on page 4-176.
2. Release the locking tab and slide the media stack flap actuator to the right and remove.
Next
Go Back
1. Remove the right cover. Go to “SFP stapler assembly right cover removal” on page 4-173.
2. Remove the four cable harnesses attached to the stapler unit assembly.
3. Remove the three screws (A) securing the stapler unit assembly.
Next
Go Back
1. Remove the left cover. Go to “SFP stapler assembly left cover removal” on page 4-174.
2. Disconnect the paddle motor harness from the controller card.
3. Remove the cable from the harness clip.
Next
4. Remove the two screws (A) securing the two paddle drive motor assemblies.
Go Back
A
5. Remove the paddle drive motor assembly.
1. Remove the top cover. Go to “SFP stapler assembly top cover removal” on page 4-175.
2. Disconnect the harness to the sensor (media stack).
3. Using your fingers, pinch tab (A) securing the sensor (media stack) and remove.
Next
A
Go Back
1. Remove the left cover. Go to “SFP stapler assembly left cover removal” on page 4-174.
2. Disconnect the harness to the sensor (paddle home position).
3. Using your fingers, pinch tab (A) securing the sensor (paddle home position) and remove.
Next
Go Back
SFP stapler assembly sensor (stapler access door interlock) removal Previous
1. Remove the right cover. Go to “SFP stapler assembly right cover removal” on page 4-173.
2. Disconnect the harness to the sensor (stapler access door interlock).
3. Using your fingers, pinch tab (A) securing the sensor (stapler access door interlock) and remove.
Next
Go Back
SFP stapler assembly sensor (tamper HP left and right) removal Previous
1. Remove the SFP stapler assembly top cover. Go to “SFP stapler assembly top cover removal” on
page 4-175.
2. Disconnect the harness to the SFP stapler assembly sensor (tamper HP left and right).
Next
3. Using your fingers, pinch the tabs (A) securing the staple finisher sensor (tamper HP left and right) and
remove.
Go Back
A
1. Remove the stapler/stacker controller card assembly. Go to “Stapler/stacker controller card assembly
removal” on page 4-193.
2. Remove the two screws (A) securing the staple finisher sensor (bin full send).
Next
Go Back
A
3. Disconnect the harness and remove.
1. Remove the right cover. Go to “SFP stapler assembly right cover removal” on page 4-173.
2. Remove the two screws (A) securing the sensor (bin full receive).
Next
Go Back
A
3. Disconnect the harness and remove.
1. Remove the stapler unit assembly from the. Go to “SFP stapler assembly stapler unit assembly
removal” on page 4-183.
2. Using a flat-blade screwdriver, release the tabs (A) securing the sensor.
3. Using needlenose pliers, carefully grip the sensor and pull it out and disconnect the harness. Previous
Next
Go Back
Replacement Notes: Using needlenose pliers, place the rear most tab in the sensor bracket first. Then push
on the rear face of the sensor until the other two tabs snap into place.
1. Remove the left cover. Go to “SFP stapler assembly left cover removal” on page 4-174.
2. Disconnect the harness to the sensor (deflector HP).
3. Release the tabs (A) securing the sensor to the unit. Previous
Next
Go Back
A
Note: The tabs may be difficult to access. The use of a spring hook or flat-blade screwdriver may be
necessary to release the tabs.
1. Remove the left cover. Go to “SFP stapler assembly left cover removal” on page 4-174.
2. Disconnect all harnesses to the controller card.
3. Remove the three screws (A) securing the stapler/stacker controller card assembly.
Next
Go Back
A
4. Remove the stapler/stacker controller card assembly.
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on
page 4-122.
2. Disconnect the sensor (HCIT tray raised HP) cable connector from the HCIT controller card assembly. Previous
Next
Go Back
Note: Remove the cable from the restraints, and observe the routing for reinstallation.
3. Remove the screw (A) securing the sensor to the rear frame. Previous
4. Release the hooks (B) securing the sensor to the rear frame.
B
Next
Go Back
Note: Carefully remove the base machine from the HCIT tray assembly before proceeding.
1. Remove the HCIT cover, left. Go to “High capacity input tray (HCIT) cover, left removal” on
page 4-122.
Next
2. Disconnect the sensor (HCIT pass through) cable connector from the HCIT controller card assembly.
Go Back
Note: Remove the cable restraint, and observe the routing for reinstallation.
3. Release the hooks (A) securing the sensor (HCIT pass through) to the machine.
4. Remove the sensor (HCIT pass through) with cable from the top plate.
A
A
1. Remove the 250-sheet frame assembly. Go to “250-sheet frame assembly removal” on page 4-104.
2. Disconnect the sensor (pass through) cable connector from the 250-sheet controller card.
3. Remove the sensor (pass through) with cable.
Next
Go Back
1. Remove the 550-sheet frame assembly. Go to “550-sheet frame assembly removal” on page 4-110.
2. Disconnect the sensor (pass through) cable connector from the 550-sheet controller card.
2. Remove the tray roller catch assembly from the drawer. Previous
Next
Go Back
1. Remove the media tray catch spring. Go to “Media tray catch spring removal” on page 4-159.
2. Remove the tray roller catch assembly from the drawer.
1. Remove the 550-sheet frame assembly. Go to “Media size actuator removal” on page 4-160.
2. Disconnect the upper interface cable connector (A) from the 550-sheet controller card.
3. Release the two hooks (B) securing the options auto connect to the 550-sheet frame.
Next
Go Back
A
4. Remove the upper interface cable assembly.
Previous
Next
Go Back
Connections
Next
Go to the Wiring diagram section at the last part of this manual.
Go Back
Previous
Next
Go Back
This chapter describes procedures for printer preventive maintenance. Following these recommendations can
help prevent problems and maintain optimum performance.
Next
The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, find out how serious the hazard could be and if you can continue before you
correct the hazard.
• Damaged, missing, or altered parts, especially in the area of the on/off switch and the power supply.
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover.
• Possible safety exposure from any non-Lexmark attachments.
Lubrication specifications
No requirements for this printer.
Previous
Scheduled maintenance
Maintenance kit
The operator panel displays the message 80 Scheduled Maintenance at required maintenance intervals. It is Next
necessary to replace the fuser assembly, transfer roller, charge roll, and pick tires at this interval to maintain the
print quality and reliability of the printer. The parts are available as a maintenance kit with the following part
numbers: Go Back
Maintenance
Description Part number
Interval
Printer maintenance kit (100V) 40X4723 300K
Printer maintenance kit (110V) 40X4724 300K
Printer maintenance kit (220V) 40X4765 300K
Printer maintenance kit (100V type 2 fuser) 40X4766 150K
Printer maintenance kit (110V type 2 fuser) 40X4767 150K
Printer maintenance kit (220V type 2 fuser) 40X4768 150K
After replacing the kit, the maintenance count must be reset to zero to clear the “80 Scheduled Maintenance”
message. See “Maintenance page counter reset (Reset Cnt)” on page 3-26.
• Asm-index: identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
and the item number 1.
• Part number: identifies the unique number that identifies this FRU.
• Units/mach: refers to the number of units actually used in the base machine or product.
• Units/option: refers to the number of units used in the option and does not include the base machine.
• Units/kit or Pkg: refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
Next
Go Back
Next
Go Back
7
1
3 2
Next
Go Back
Next
Go Back
12
Next
1
12 Go Back
11
10
2
8
4
3
Next
Go Back
Next
Go Back
8
1
9
To duplex sensor
18
2
17
3
4
16
11 15 5
14
To duplex sensor
13
10
12
9
14
11
Next
Go Back
Next
Go Back
Next
7
3
6
Go Back
5
2
4
20
8
19
18
16 17
15
14 10
11
13
12
Next
7 3
6 Go Back
2
5
20
8
19
18
16 17
15
9
10
14
11
13
12
Next
3
8
7 Go Back
4
2
6
5
9
22
10
21
11
20
18 19 12
14
15
14 13
15
17
16
Next
Go Back
Go Back
17
Next
16
15 2
Go Back
13
3
4
14 6 5
12
7
10
11
1
11
Next
2
Go Back
10
6 4
Next
Go Back
Go Back
Next
Go Back
2
14
3
13
12
11 10
9
7 5
4
6
Next
2
Go Back
3
6
4
6
4
5
12
6
4
6
4
7
11
10
7
8
9
Next
2
3 Go Back
18 19
16
20
4
17
6
5
7
14
13 8
15
5
11 9
10
12
18 Next
15 2
16 Go Back
3
17
19
4
14
13
11 5
12
6
9 7
8
10
Next
Go Back
Go Back
Next
Go Back
D
E
C
B F
Index Previous
Index I-1
4062-XXX
P S
safety information ii-xxi
page count
safety inspection guide 6-1
Fuser Page Count 3-21 , 3-46
scheduled maintenance 6-2
Page Count 3-44
serial number 3-20 , 3-44
permanent page count 3-20, 3-44
Service checks 2-118
Printed Page Count 3-19
system code 3-2
Panel Menus 3-52
Panel Test 3-8 , 3-36 T
Paper Prompts 3-55 tools 1-8, 3-88
parts catalog Top Margin
covers 7-2
Index I-3
4062-XXX
U
unique tools 1-8, 3-88
upper front cover
parts catalog 7-2 Next
USB speed 3-59
W Go Back
warm up time 3-21, 3-46
Wipe Disk 3-57
Wiper Message 3-58
Previous
Next
Go Back
Match a set of repeating defects on a print job to the marks on one of the vertical lines. The line that best
matches the defects on the print job indicates which particular part may be causing the defect.
Replace the
transfer roller
51.7 mm
(2.04 in.)
Replace the
charge rollers
28.3 mm
(1.11 in.)