Caring For Your Facilities - 3600

W W W. S E R VI CO QATA R .C O M
Table Of
Contents

Table of Contents 02

Quality is our PRIORITY 03

Chairman’s Message 04

Managing Director’s Message 06

About our Company 08

Our Vision 09

Our Mission 09

HARD SERVICES 10

SOFT SERVICES 12

SUPPORT SERVICES 14

Our Clients 16

Our Quality & Safety Practices 17

Our Company Statistics 18

OPENING DOORS TO MORE POSSIBILITIES 19

02 www.servicoqatar.com info@servicoqatar.com
QUALITY IS OUR MAIN PRIORITY

Before anything - quality!

To some, it may be a
“Quality is never an accident;
competitive edge, but to us, it is always the result of high
it is our way of doing things.
There are standards to follow, intention, sincere effort,
there are KPIs to meet, but our intelligent direction and
commitment is to have quality
embedded in everything skillful execution;
that we put our hands into,
so even when there are no
it represents the wise choice
competitions, even when no of many alternatives.”
one is looking, we still excel at
what we do. William A. Foster

03
 Delivering our best, &

exceeding our clients’

expectations are

the most important

ingredients in our

success story.

04 www.servicoqatar.com info@servicoqatar.com
Chairman’s Message
In the capacity of Chairman and Founder of
SERVICO Facilities Management Company,
I recall the days, when we started with a
compact team of dedicated employees
starting our operations in Doha, Qatar.
Today, we have grown to more than 1,000
employees working in various projects
around the country.

As a services oriented organization, we

truly believe that our employees are our
most valuable assets. With this in mind,
we extend a significant amount of our
resources to take care of them and help
them grow as the company grows.

I feel proud to say that SERVICO has endured the test of time and has evolved
into an integrated facilities management solutions provider.

At SERVICO, we believe that delivering our best, exceeding our clients’ expectations,
and continuously improving ourselves, are the most important ingredients in our
success story.

The unwavering spirit of accepting challenges, pushing the boundaries, and

achieving the impossible is the mantra of our team. We are passionately driven
by hard work, integrity, and commitment to our clients, employees, partners,
suppliers, subcontractors and other stakeholders.

Your support remains vital as we work together to meet the country’s growing
need for Integrated Facilities Management Solutions, and I thank you for your
confidence.

Yousif Al Jaber
Mr. Yousif Al Jaber
Chairman

05
Managing Director’s Message
In a span of over 8 years, we have
established ourselves as a recognized and
trusted Integrated Services provider in
Qatar.

It was not an easy feat, nor was it a walk

in the park. But the contributions that we
have made to better the lives of our clients
are now becoming industry best practices.

To date we are one of the few pioneers who

are getting into the field of CAFM & Smart
Facilities Management with the help of
our top notch technology partners around
the world.

Our focus on delivering solutions through a wide range of professional services

around the area of Facilities Management have always been client-centric. This
is driven by our commitment to always outdo ourselves and perform better than
our last successful engagement.

We push ourselves and our team, and we put our resources to use, for the best
benefit of our stakeholders. This is the kind of accountability that we have to our
company and to the industry as a whole.

Our new byword is innovation, and our new direction is geared towards industry
contribution. We exist as a company not only for ourselves, but for the bigger
benefit of our clients and our nation.

We are glad to partner with you in this journey.

Mohamed Hasan
Mr. Mohamed Hasan
Managing Director

06 www.servicoqatar.com info@servicoqatar.com
Our new byword is

INNOVATION and

our new direction

is geared towards

INDUSTRY CONTRIBUTION.

07
About Our
Company

Servico Facilities Management & We provide our clients value driven

Services is an ISO certified organization, quality services, and help them operate
providing total facilities management successful businesses. We guarantee
services for both commercial and functionality, safety, comfort and
residential properties. efficiency.

Servico today provides integrated “Every client needs different

facility management solutions to
solutions, but all of them
prominent buildings like Marina 50
tower and QIG tower. needs equal attention.”

08 www.servicoqatar.com info@servicoqatar.com
Our
Vision

•To lead and shape the Qatar market by

being at the forefront of INNOVATIVE
and QUALITY service delivery.
•To be the most preferred and
recognizable FM company by clients
from different industries.
•To become the most sought after
company by workers across the
world, providing them with the
best environment for growth and
development.

Our
Mission

To deliver effective, ethical and efficient

services to meet the expectation of
clients so they can focus on growing
their core businesses.

EFFECTIVE DELIVERY
EFFICIENT SERVICES
ETHICAL PRACTICES
EXCELLENT RESULTS
EXCEEDING EXPECTATIONS

09
 HARD SERVICES

Servico always give services tailor-made to our

requirement. The work ethic and professionalism is
always at high.

Mostafa Abdelwahed
RETAJ REAL ESTATE

SERVICO’s HARD FACILITIES MANAGEMENT SERVICES relate to any tangible

maintenance aspect of business properties.

These services are designed so that property owners will be able to comply with
specific maintenance requirements required by the manufacturer and in many
times required by the government itself.

Our goal is the safety and continuity of business operations of our clients, allowing
them to save resources in the long term by periodically complying to various
maintenance measures.

10 www.servicoqatar.com info@servicoqatar.com
 HVAC BMS
Maintenance Monitoring
Regular preventive and reactive Allow Servico’s highly specialized
maintenance of industrial HVAC team to monitor your building’s
systems by Servico’s qualified energy demands and access
technicians. control systems.

ELV Systems Diesel Generator

Maintenance Maintenance

Let your Mechanical & Electrical Allow us to do the routine general

Extra Low Voltage systems rest inspection typically required for
in the right hands. Servico has a Diesel Generators, along with
team highly capable of doing so. the lubrication, cooling, etc.

MEP Technical
Maintenance Manpower

With a full working knowledge Have some work that needs

of your existing systems, our specialized skill to perform?
trained engineers will work to Servico will fill your technical
ensure that everything is A plus! manpower needs.

Civil Construction
Maintenance Labors

Have your general underground Need an extra hand to expedite

utilities covered from various milestones on your construction
repairs and constructions that projects? We have them ready
you may come accross. for you.

11
 SOFT SERVICES

Servico FM provides excellent housekeeping staff,

either permanent or temporary. Even the manpower
is provided to us in very short notices.

Salman Saeed
AL MANA & PARTNERS

SERVICO’s SOFT FACILITIES MANAGEMENT SERVICES aims to create a clean and

aesthetically pleasing environment for our clients.

Our corporate clients use our services so their employees, and clients can have
enjoy a safe and productive place to work with or to transact business. We are the
force that is not often seen, but our presence is very crucial to any business.

With the strict requirements of the government to keep places clean and regularly
disinfected, we have doubled our resources to respond to this so we can ensure
that we are living and working in a healthy environment all the time.

12 www.servicoqatar.com info@servicoqatar.com
 Pest Control Hospitality
Services Services
Keep those bugs away from Hotels, restaurants, malls, offices
your establishments, offices and have one thing in common - they
residential properties. Time to all require hospitality services
call the Servico bug busters! from us. Will you need one?

Disinfection Facade Cleaning

Services Services

Eliminate health hazards and We can reach even the places

help curb the spread of deadly that are hardest to reach! Let us
viruses. Prevention is always know how high or how big your
better than cure. facade is, we are always up for it!

Deep Cleaning Garden

Services Maintenance

Let’s turn that dirty place upside Parks, landscapes and gardens
down and leave you with the are better looking when the
cleanest feel after we are done. Servico team is regularly
We are ready and equipped. maintaining them.

Waste Swimming Pool

Management Maintenance

Whatever kind of industrial or We dive head on but only if the

property waste that you need to pool is clean spot on! Villas and
cleanup or pickup on a regular resorts like to call us for these
basis, we are waiting on you. kinds of job.

13
 SUPPORT SERVICES

Your company has the HIGH STANDARD OF

MEASURES in following the policy and procedures of
the client. I would like to extend my appreciation for
the OUTSTANDING PERFORMANCE.

Youssef Al Naimi
MALL OF QATAR

SERVICO’s SUPPORT SERVICES makes it possible for all clients to enjoy a full 360
degrees value packed professional services.

The real proof of valuing your clients in today’s market can be seen when you can
be flexible enough to provide not just the industry standard services but the whole
ecosystem of requirements around it.

SERVICO FM is highly sensitive to the clients’ needs that it is able to assemble

partners and hire in-house resources ready to fulfill a host of these related
requirements even before the client knows that they need it.

14 www.servicoqatar.com info@servicoqatar.com
 Pantry Reprographic
Services Services
Tea boys and tea girls are our cup If your copying machines are
of tea. We have highly trained busier than you, then it is time to
and corteous individuals who hire our staff to ease you of this
are right for the job. burden.

Document Controller Collection & Courier

Services Services

Let us know what kind of DC Collect those outstanding

job you specifically require and payments and don’t leave any
we have the most qualified bad debts on the table. Add a
personell for you. courier service to it as well.

Technical Security
Consultation Services Services

Need help with your RFPs and Keep your physical locations
RFQs? We are here at your secured. Have some extra set of
disposal. Let us understand your eyes to look out on your place of
requirement first. business.

Maid Other Support

Services Services

Too busy working your way Anything that is not covered

up the corporate ladder? Too here on our list that requires an
worked up with growing your extra hand - come talk to us. We
business? We got your back. are willing to fill the gap.

15
Our
Clients

Our clients are spread over various industries from both government and private
entities. Here are a few of them to show the depth of our portfolio:

1. QATAR TRADING AGENCY | FM Contract | 50 Commercial Towers

2. GENERAL AUTHORITY FOR MINOR AFFAIRS | Integrated FM Services | 120 locations
3. Q-MALL (FBA GROUP) | FM Contract | Mall Facilities
4. ELEGANCIA (MALL OF QATAR) | Housekeeping Services | Mall Facilities
5. KEMCO GROUP | Cleaning Services
6. NEWREST | Housekeeping & Pantry Services
7. PRIVATE EMIRI DIWAN | Hard FM Services

For a full list of the consenting clients for reference purposes, kindly request via
email: info@servicoqatar.com

16 www.servicoqatar.com info@servicoqatar.com
Our Company’s
Quality & Safety Practices

Health & Safety Servico provides it staff with the proper

& continuous trainings along with safety
Manuals & Trainings
manuals to ensure health & safety in the
work environment.

Risk Assessment Proper risk assessment

Exercises documentations and guidelines are
in place to avert any potential hazards
and its probabilities.

Staff Welfare It is Servico’s main commitment

Commitment to take care of its staff by ensuring
that all required government
requirements for welfare are met.

Qualification Servico’s HR is keen on hiring only the

Requirements right person for the job with no less
than their minimum qualification and
certifications to do the job.

17
Company
Statistics

95 55 1,000

ON GOING PROJECTS COMPLETED PROJECTS WORK FORCE

We are currently Our pride comes Despite of the

at peak capacity. not just from challenging
Much of this is due completing projects economic times,
to the rising market but from delivering we have managed
requirement and a them successfully. to maintain our
solid management This is why we are workforce at this
team that is hands often called back or level. We project this
on in onboarding referred by previous to be over 2,000 in
new clients. clients. the coming years.

18 www.servicoqatar.com info@servicoqatar.com
OPENING OUR DOORS TO MORE POSSIBILITIES

We measure our growth not just in numbers but in the leaps that we take
towards the future. The latest addition to our tools is the implementation
of SMART FACILITIES MANAGEMENT. This initiative will avail our clients the
capability to work in a more organized and efficient way.

These kinds of investments and many more are on the horizon to make sure that
we are leading the way as an industry leader. This will also ensure that you get in
touch with us to know more about how your company can benefit from it.
Let’s talk!

19
 FACILITIES MANAGEMENT W.L.L.
Bldg. 166, St. 819, Zone 56. Abu Hamour, Doha, Qatar
+974 4480 0570 +974 3141 9545
@ServicoFM