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1. Home (https://www.gov.uk/)
2. Health and social care (https://www.gov.uk/health-and-social-care)
3. Technology in health and social care (https://www.gov.uk/health-and-social-
care/technology-in-health-and-social-care)
4. A plan for digital health and social care (https://www.gov.uk/government/publications/a-
plan-for-digital-health-and-social-care)
Department
of Health &
Social Care (https://www.gov.uk/government/organisations/department-of-health-and-
social-care)
NHS England (https://www.gov.uk/government/organisations/nhs-commissioning-board)
Policy paper
A plan for digital health and
social care
Published 29 June 2022
Applies to England
Contents
Foreword by Sajid Javid, Secretary of State for Health and Social Care
Foreword by Dr Timothy Ferris, National Director of Transformation
Summary
Our starting point
Section 1: embedding digital technologies
Section 2: our vision for a digital future
Appendix A: our action plan for delivering a digital future
Appendix B: national digital channels roadmap (NHS App and website)
© Crown copyright 2022
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health-and-social-care/a-plan-for-digital-health-and-social-care
Foreword by Sajid Javid, Secretary of State for Health and Social Care
We are now embarking on a transformative programme of reforms that will make sure the NHS is
set up to meet the challenges of 2048, not of 1948, when it was first established, and also to make
the vital changes that are so urgently required in social care.
The long-term sustainability of health and social care is dependent on having the right digital
foundations in place, and so digital transformation must be the linchpin upon which all of these
reforms are based.
This landmark document shows how we will take forward the brilliant advances that we have made
during the pandemic, along with our acquired learning from decades of attempts at digital
transformation before COVID-19.
We’ve already made huge progress. Over 28 million people now have the NHS App in their
pocket, over 40 million people have an NHS login, and most NHS trusts have an electronic patient
record system in place. This is on top of unprecedented investment in the digitisation of adult
social care, including £150 million of funding for digital adoption that we announced in our recent
white paper.
This plan sets out that health and social care will be delivered in a fundamentally different way,
taking forward what we have learned from the pandemic, and from tech pioneers across the world.
The aim is something that we can all get behind: a health and social care system that will be much
faster and more effective, and deliver more personalised care.
The NHS App will be at the heart of these plans. We saw during the pandemic how people
grasped the opportunity to have healthcare at their fingertips.
I am determined to make this app the front door to NHS services, and this plan shows how we will
add an array of new features over the coming years, with new functionality and more value for
patients every single month. My vision is one in which the app is an assistant in your pocket.
That plan includes a raft of other initiatives – £2 billion of funding to support electronic patient
records to be in all NHS trusts, and help over 500,000 people to use digital tools to manage their
long-term health conditions in their own homes.
Just as we are putting the right technology in place, we also need to make sure that people are
confident and supported in using it. The plan also shows how we will relentlessly focus on digital
skills and leadership and culture, at all levels, so we can make transformation durable right across
the board.
The opportunities offered by digital transformation are huge, with benefits over the next decade
running to billions of pounds in efficiencies, economic growth and private investment.
This agenda matters more than it did when this pandemic began. I am determined to use the
power of technology and the skills, leadership and culture that underpins it, to drive a new era of
digital transformation. So our health and care system, and our country, will thrive long into the
future, delivering vast benefits for patients.
Foreword by Dr Timothy Ferris, National Director of Transformation
If it wasn’t the case before, COVID-19 has shown us that having the right digital and data tools at
the NHS’ disposal can be as important as having the right medicines in our formularies.
Whether through underpinning the initial operational planning, clinical research into treatments,
and then the rapid, highly targeted NHS COVID vaccine roll-out, data and digital technology has
played a central, but largely hidden, role in how the health service has responded to the biggest
public health threat in a century.
The same must also now be true of how we tackle the wider challenges of the coming years:
recovering our services, reducing health inequalities and building resilience for the future.
While it will often be true that much of the important work the NHS does in this space won’t ever be
noticed by people and their families – especially if it’s working well – there is also a huge
opportunity in the coming years to provide vastly improved and more integrated health and social
care services, building on the progress already made over the last few years.
At-home monitoring, virtual wards and outpatient video consultations have already brought more
services into people’s homes over the course of the pandemic. And through expansion and
improvement of the NHS App and NHS.UK over the coming years, services will increasingly be in
people’s pockets too.
The NHS has always been, and will always be, a people business.
But it is also the case that the NHS has always been at the forefront of innovation and utilising new
technology to improve outcomes and experience for patients – whether through pioneering new
surgeries or rolling out new drug therapies.
Putting digital technology to work for people and their families – making more information
accessible at their fingertips, enhancing access to the services they need, and giving them more
power and control over their own care – should be seen as a continuation of that history.
This plan sets out both a vision that is ambitious for those we serve, and a credible roadmap for
how the health service – working with our partners in social care, the life sciences and MedTech
industries – can achieve it.
Summary
Digital transformation of health and social care is a top priority for the Department of Health and
Social Care (DHSC) and NHS England (NHSE). The system’s long-term sustainability depends on
it. We are directing this document at leaders in the health, social care and technology sectors so
that together we can succeed in laying the foundations of a brighter digital future by 2025 and
beyond.
Taking the right national and local decisions on digital now will put the health and social care
system in a position to deliver the 4 goals of reform identified by the Secretary of State. The
system will be equipped to:
prevent people’s health and social care needs from escalating

personalise health and social care and reduce health disparities
improve the experience and impact of people providing services
transform performance
This document consolidates the different national digital goals and investments detailed in
separate sector strategies and guidance into one single action plan for achieving these goals on 4
complementary fronts.
1. Equipping the system digitally for better care
Strong digital foundations are a platform for long-term transformation and they need investment.
Our priorities are:
digitising health and social care records – all integrated care systems (ICSs) and their NHS
trusts are aiming to have core digital capabilities, including electronic health records, in place
by March 2025. In social care, the aim is for 80% of Care Quality Commission (CQC)
registered providers to have digital social care records by March 2024. This won’t be the end
point for digital maturity, but a marker of progress. The reality is that digital maturity will need
to continue to evolve so we fully realise the benefits of digital technology. Success will allow
frontline health and social care staff to spend less time on administrative tasks and more time
delivering personalised care
a life-long, joined up health and social care record – by March 2025, all clinical teams in an
ICS will have appropriate access to a complete view of a person’s health and social care
record that they can contribute to. Non-clinical staff in social care settings will also be able to
access appropriate information and input data into digital records in real time
digitally-supported diagnoses – new diagnostics capacity is being developed to enable image-
sharing and clinical decision support based on artificial intelligence (AI). These technologies
support testing at or close to home, streamlining of pathways, triaging of waiting lists, faster
diagnoses and levelling up under-served areas
2. Supporting independent healthy lives
Enhanced national digital channels will give people more control over their lives. They will be able
to interact easily with different health and social care providers, and access more resources for
meeting their health and care needs when and where they choose.
Digital transformation that focuses on building trust with people and their families will enhance but
not entirely replace the health and social care system’s offer. For those who cannot or prefer not to
access digital services, traditional services will remain.
We are:
putting NHS services in people’s pockets through digital channels – over the next 3 years we
will increase the functionality of the NHS App and website to offer features that help people
stay well, get well and manage their health
scaling digital health self-help, diagnostics and therapies – we are supporting rapid uptake
across the health and social care sectors of proven, easy-to-use and safe digital products
3. Accelerating adoption of proven tech
A brighter future depends on a stream of transformative technologies being developed and

spreading fast through the health and social care system.
We are:
systematising tech research and development (R&D) partnerships – good technology spreads
faster through the system when innovators and frontline teams collaborate on its
development. We are supporting best practice partnerships between tech innovators and
frontline teams. We are also helping NHS organisations in commercial negotiations with
industry and funders to align interests behind products that make a real difference to people’s
health, staff workload and system productivity
buying tech better across health and social care – NHS and social care tech buyers need to
be sure they buy products that meet both their needs and the people they serve, as well as
standards for interoperability, usability, clinical safety, cyber security and sustainability. Tech
sellers need to know the standards their products must demonstrate to gain NHS and social
care accreditation. We are setting and enforcing clear standards. To contain system-wide tech
costs, we are also doing more to leverage the system’s purchasing scale
4. Aligning oversight with accelerating digital transformation
To guide all ICSs towards required levels of digital maturity by 2025 and help them go further,
digital transformation needs to be embedded in oversight arrangements.
We are:
using our regulatory levers – we are exploring oversight options with NHSE and the CQC.
Any changes in the regulations will aim to signal to the health and social care sectors that
digitisation is a priority, identify the essential, non-negotiable standards of digital capability
and explain how we will monitor and support compliance where appropriate
enforcing standards – we are clarifying which technical and data standards are ‘musts’ for the
sector and its tech product suppliers, how we plan to support organisations to achieve them
and how we plan to enforce them
supporting social care – over the next 3 years, we are investing at least £150 million to make
sure care providers have the right foundations in place to enable digital transformation,
including high-speed connectivity, digital skills and cyber resilience
Our starting point

There have been many attempts to digitally transform the health and social care system over the
last 20 years, from which we have a wealth of learning. This – combined with the glimpse of the
future we have witnessed through the health and social care sector’s extraordinary deployment of
digital technologies during the pandemic – gives us a great foundation for change. We fully
understand technology’s potential to transform health and social care in applications ranging from
virtual wards to vaccine records on a smartphone.
New and emerging technologies can support flexible, tailored services that promote people’s
health, wellbeing and independence. They can tackle the huge challenges the sector faces by
offering people timely access to physical and mental health services, helping them manage their
own health and care. Digital technologies can reduce pressure on our overstretched workforce,
giving them more time for the treatment and caring that only people can do, and help target
disparities in access and outcomes. They can help to shrink the sector’s carbon footprint and
improve its resilience to the effects of climate change and future pandemics.
For all these reasons, achieving digital transformation of the health and social care sector is a top
priority for DHSC and NHSE. Our main tools for driving progress to date have been published
guidance and investment.
Our digital goals are spread across a large number of existing strategies and guidance
publications. Recently we have also defined digital maturity for ICSs in What good looks like
(https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-good-looks-like-publication/). We
have reviewed the integration of primary care through the Fuller stocktake report
(https://www.england.nhs.uk/publication/next-steps-for-integrating-primary-care-fuller-stocktake-report/). There
will be more digital elements in forthcoming strategies and 10-year plans – in particular those
covering dementia, health disparities, mental health, cancer, urgent and emergency care, and
women’s health – as well as in the updated NHS Long Term Plan and the Secretary of State’s
ambitions for health and social care.
And alongside this document, we have published a strategy for data-enabling the health and social
care sector, Data saves lives (https://www.gov.uk/government/publications/data-saves-lives-reshaping-
health-and-social-care-with-data), which draws on lessons learned about the power of data from the
response to the coronavirus (COVID-19) pandemic. This data strategy includes a range of
commitments that will help connect systems, and details how we will use data flowing through the
digitised health and social care system to continually improve services while maintaining the
highest standards of privacy and ethics.
We are making investment in the digital underpinnings needed for a sector-wide digital
transformation, in particular:
£2 billion to digitise the NHS, and at least £150 million to support digital transformation in
social care, including laying crucial cyber and connectivity foundations. This is the first time
we have provided central investment on this scale for digitising social care
to connect data and enable secure, transformative data-sharing, including investment in data
infrastructure at national, sub-national and ICS levels to support day-to-day care, population
health, planning and research
to transform pathways, especially to support the recovery of services post-pandemic and
make the NHS App a front door to the NHS
However, for digital technology to reach its vast potential to help people lead a good life, the health
and social care sectors need to make progress towards digital transformation together, as a
connected system.
There are 3 main barriers in the way:
we have heard from decision-makers in the health and social care sectors that our guidance
is too disparate and it is not clear how it fits together. In short, it does not add up to ‘a clear
steer’ for your digital decisions. You need to know what you are being asked to deliver and
what we will deliver, and when
we have heard from industry innovators that we need to make it simpler for you to collaborate
with your partners in the health and care system on developing digital solutions that are
readily adoptable across the system
we have heard from finance leaders in the health and social care sector that you want more
control of decisions on digital investment, and a longer-term view of funding for strategic
investment. This barrier we have now tackled in Who pays for what
(https://www.nhsx.nhs.uk/digitise-connect-transform/who-pays-for-what/), which describes how we will
delegate more digital funding to ICSs over time. We began doing so at the start of this
financial year
To speed system-wide progress to digital transformation, this document therefore addresses the
first 2 barriers. Its purpose is to inform the decisions that ICSs, their constituent members in local
health and social care systems, and their tech industry partners are taking now.
This is so that, by 2025:
the local digital foundations needed to transform services are embedded across the whole of
the health and social care system, and digital transformation of services is well under way in
places that have laid those foundations earlier
the entire system is equipped to deliver the benefits of digital transformation to all
‘Section 1: embedding digital technologies’, summarises central actions underway to ensure that
digital technologies are integral to the whole of the health and social care system by 2025.
‘Section 2: our vision for a digital future’, is a vision of what the digitally transformed health and
social care sector means in practice. It follows the care journeys of 3 people in 2028 to illustrate
the control that a digitised, connected system gives them to meet their care needs. We hope this
shared vision will help you to shape local plans for digitally transformed services tailored to your
population’s particular health, care, support and wellbeing needs.
Appendix A consolidates the different digital goals and investments detailed in separate sector
strategies and guidance for the health and social care system into one single action plan for
achieving the vision. The digital content woven through all these planning documents forms the
entire content of this consolidated plan: it makes no ‘new asks’ of the health and social care
sectors.
Appendix B sets out in more detail the plan for our national digital channels – the NHS App and
NHS.uk website.
The main goals the action plans are designed to achieve are shown below.
Digitise
By March 2025, constituent organisations of an ICS have:
met a minimum level of digital maturity as set out in What good looks like
(https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-good-looks-like-
publication/). Interim milestones are:
90% of NHS trusts with electronic health records by December 2023, and 100% by
March 2025
80% of CQC-registered adult social care providers with digital care records by March
2024
increased cyber security capabilities, resilience, clinical safety and accessibility
established digital, data and technology talent pipelines, and improved digital literacy among
leaders and the workforce
ensured all health and social care settings have the right infrastructure and connectivity to
work digitally
Connect
Our goal is:
constituent organisations of an ICS are connected to an integrated life-long health and care
record by 2024, enabled by core national capabilities, local health records and shared care
records, giving individuals, their approved caregivers and their care team the ability to view
and contribute to the record
every ICS has implemented a population health and planning data platform, and business
intelligence tools by 2023
data for research and development is available through a federated network of trusted
research environments (TREs) by March 2025
Transform
Our goal is:
the NHS App will be a front door for interacting with the NHS and receiving personalised
services, with 75% of adults registered for the NHS App by March 2024 and benefitting from
an array of new features
prevention and detection technologies are used to protect the 20% of care home residents
who are identified as at high risk of falls by 2024
the right assurance and commercial foundations are put in place by 2025 to stimulate a
thriving innovation ecosystem that fosters collaboration between the health and social care
sectors and the tech industry
This document provides a vision for the future of health and care while summarising the
commitments that will help both systems digitise, connect and transform.
Section 1: embedding digital technologies

Digital services give people more control over their lives. They allow people to decide when and
where they connect with their health and social care providers. They also give people access to
resources for managing more of their own health and care when and where they choose.
At the same time, a range of digital technologies working in the background can help health and
social care systems to improve the quality of all their care and prevention services, online and
otherwise. Together, these developments free up staff to spend more time with those most in need
of human care. In short, they create a virtuous cycle.
Scaling and sustaining that cycle is essential if health and social care services are to manage
capacity and continue to provide high-quality care, given our workforce challenges. Along with
learning lessons from the past and building trust with people, it is the key to making health and
social care services sustainable. For the cycle to gain momentum, there needs to be a faster flow
of approved, high-quality digital solutions from industry into services; and regulatory mechanisms
need to enable its acceleration.
Below, we describe actions we are taking to drive digital transformation across the health and
social care system.
Equipping the system digitally for better care
We are furthering the uptake of digital technologies that ensure people have access to the right
data at the right time. Our plans for key technologies are outlined below.
Digitising health and social care records
We have already invested significantly in supporting the adoption of electronic patient records
(EPRs), primary care records (GPIT) and shared care records (ShCRs), and more recently digital
social care records. In secondary care, EPRs are a critical attribute of digital maturity. We know
that digitally mature providers operate with approximately 10% improved efficiency compared with
their less digitally mature peers.
At present, only 20% of NHS organisations are digitally mature, although 86% have a form of EPR
in place. Only 45% of social care providers have any form of digital care records.
Our goal is for all ICSs and their constituent organisations to have all the attributes of digital
maturity, including electronic records and other critical systems, by March 2025. We have set this
out in What good looks like (https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-
good-looks-like-publication/). We are also exploring how to converge on fewer EPR products, which
will make it simpler for staff and service users to interact with them.
Meanwhile, increasing the spread of digital social care records, with the aim of achieving 80%
coverage for CQC-registered providers by March 2024, will allow carers to spend less time on
administrative tasks and more time with the people they care for.
We are also providing national support, including funding, for locally led digitisation of frontline
health and social care services. This includes defining the baseline systems providers should aim
for in What good looks like (https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-
good-looks-like-publication/) as well as providing funding, advice and guidance for local oversight and
specific funding to support uptake of digital social care records.
Details are in Appendix A.
A life-long, joined-up health and care record
Digitising separate health and social care records will help create a functionally single, life-long
digital health and care record for each person. Digitising and connecting records provides access
to the right information at the right time, which can improve the quality, safety and productivity of
care.
When all the people involved in meeting a person’s health and social care needs – including that
person, their family and unpaid carers – can see what each of them has done and is doing, in real
time, they can co-ordinate as one team to meet that person’s needs and preferences.
Our expectation is that, by March 2025, all clinical teams in an ICS will have appropriate and
secure access to a complete view of a person’s health record, including their medications and key
aspects of their history. Non-clinical staff in social care settings will also be able to safely access
appropriate information and input data into digital records in real time.
To address clinical needs, record-sharing through EPRs should be available to relevant staff in all
settings, including community midwives and health visitors. In particular, primary care networks
(PCNs), including their partners in third-sector organisations, pharmacies, high-street optometrists
and community diagnostic centres (CDCs), will benefit from the seamless flow of data between
frontline teams.
Digitally supported diagnoses
Current constraints on sharing diagnostic images and pathology records mean diagnostic tests
and images are often repeated. Digitally enabling diagnostic services avoids this needless
repetition. It can also:
improve the accuracy of a diagnosis

bring tests closer to home
reduce the person’s wait for a confirmed diagnosis
avoid unnecessary referrals
Our planned investment in new diagnostics capacity, especially in CDCs, aims to deliver these
benefits, in particular through image-sharing and clinical decision support based on AI. This
investment will also help to streamline planned urgent and emergency pathways, and support
elective recovery.
AI also has great potential to help with waiting lists, productivity and levelling up under-served
areas, as shown by the NHS AI Lab’s AI Health and Care Award (https://www.nhsx.nhs.uk/ai-lab/ai-lab-
programmes/ai-health-and-care-award/) recipients. With its ability to analyse large data sets, AI can
support health and care professionals to make better informed decisions, especially in NHS
screening services where the technology could speed up the diagnosis and treatment of conditions
including cancer, stroke and eye disease.
The NHS AI lab is already helping to determine the areas where AI has the most potential to be
deployed and scaled. The lab is setting up the regulatory frameworks and ethical assurances to
help ensure it can be adopted safely and effectively, including ensuring data sets used to train AI
reflect the diversity of the UK’s population to avoid bias in decision-making, and appropriate quality
control and transparency of algorithms to avoid bias and unintended consequences.
We will continue to explore how AI and machine learning can supplement the decision support
systems already used for triaging patients on urgent and emergency care pathways. Details are in
Appendix A.
We are also using robotic process automation (RPA) (https://www.nhsx.nhs.uk/key-tools-and-

info/guidance-for-designing-delivering-and-sustaining-rpa-within-the-nhs/understanding-rpa/) to emulate
human actions and interact with digital systems. As we automate basic manual and repetitive
tasks to save time for staff, we will ensure that the way and reason automated decisions are made
are understood by humans.
Many clinical and non-clinical roles within the health and social care workforce will evolve as AI
and other digital technologies permeate clinical disciplines, such as radiology, pathology, cancer,
surgery and also administrative functions. Emerging examples in mental health demonstrate how
digitally enabled interventions can be used to augment care pathways to provide productivities to
release clinician time for care, while enabling a more personalised and responsive care offering in
between traditional care contacts.
We will ensure our health and social care workforce have the right skills to apply these
technologies successfully and our organisations have cultures that foster innovation. This is
happening through a number of initiatives, including a long-term workforce plan as well as short-
term measures to expand the supply of specialist digital skills in the workforce.
Supporting independent healthy lives
We are doing this by expanding and improving the 2 national digital health channels and through
measures to increase the uptake of proven, high-quality, easy-to-use and safe digital products.
Putting NHS services in people’s pockets through digital channels

We have 2 principal national digital channels (NDCs), the NHS App (https://www.nhs.uk/nhs-app/) and
NHS.uk (https://www.nhs.uk/), the NHS.uk website.
The NHS.uk website now has an average of 80 million views a month and is the largest source of
health information in Europe. The NHS App, through which people can interact conveniently with
the services they need, now has over 28 million sign-ups, with the app being used by people an
average of 2.7 million times a week. It is poised to become a ‘front door’ to health and care
services generally.
Our vision is to use our national digital channels (NHS App and NHS.uk website) to help people
stay well, get well and manage their health. Over time we would also expect to make key social
care information viewable via the app for people and their carers. Over the next 3 years, we will
increase the functionality of both these channels so they become platforms through which people,
their families and unpaid carers can:
access more services and resources proactively

have more control over their care
benefit from more personalised and preventative offers
Our initial focus this summer and autumn is going to be on helping people manage their health –
giving users access to their health record, the ability to manage their hospital appointments,
receive notifications and messages, and amend their contact details and preferences.
Looking beyond the management of NHS interactions, our ambition is to support people
throughout their life, providing an ongoing connection to their health and care. We will move
towards a holistic and inclusive offer – starting with giving parents or legal guardians access to
their child’s record from birth, through to tailored prompts for early mental health support, the
opportunity to participate in relevant clinical trials, and accessing support following a new
diagnosis such as stroke or dementia.
If we get the offer right, informed by what users tell us they want and embedding best practices,
our national channels can prevent needs from arising or escalating, and provide access to tailored
advice and care when they do. Our initial prevention priorities focus on blood pressure
management and vaccine bookings and reminders, and this will be followed by targeted digital
health checks. We expect our prevention offer, over time, to reduce demand for traditional NHS
services and allow for a more efficient use of estates. Full details of the action plan for the NHS
App and NHS.uk website are in Appendix B.
Enhancing access to digital health channels raises the risk of excluding people who can’t afford a
digital device or mobile data, don’t have ready access to WiFi or who lack confidence in using
digital tools. Lack of trust in the security and reliability of digital technologies is another barrier to
digital uptake. The risk of digital exclusion is particularly high among those who already face health
inequalities and have difficulty accessing traditional health and care services.
We will continue to work with the Department for Digital Culture Media and Sport (DCMS) and
other partners to lower the barriers to digital uptake, especially for those most at risk of exclusion.
Digital services will always be part of a multi-channel offer that includes in person, phone and
online services.
Scaling digital health self-help, diagnostics and therapies

We are supporting the rapid uptake across the health and social care sectors of proven, high-
quality, easy-to-use, safe and effective digital products that offer value for money. To speed
progress, working with the Medicines and Healthcare products Regulatory Agency (MHRA),
National Institute for Health and Care Excellence (NICE) and the tech industry, we are devising
clearer policies for accrediting digital health technologies (DHTs) that are likely to be adopted
nationally by the NHS.
NICE will pilot a new early value assessment (EVA) through summer and autumn of 2022, initially
focused on cardiovascular and mental health products. This process will streamline evaluation of
evidence for the clinical and cost-effectiveness of products that address NHS priorities. NICE will
conditionally recommend promising products to be available to the NHS, enabling their developers
to collect more data before submitting them for full NICE assessment. These products will be
available for local procurement via a single national framework. Products that pass the bar at the
full assessment stage may be approved for wider use in the NHS.
The EVA builds on a project to assess digitally enabled therapies (DETs) used in IAPT services
(NHS talking therapies), which will continue to run through summer 2022. We will extend access to
DETs to more people, widen the choice of therapies, and offer more personalised treatment and
opportunities for people to manage their own care better, all of which will improve service
productivity, experience, safety and outcomes.
Following our departure from the EU, the MHRA is also developing new regulations for medical
devices, including software and artificial intelligence as medical devices. The MHRA’s future
regime for medical devices is aimed at increasing patient and public safety, transparency of
regulatory decision-making, and alignment with international best practice. Importantly, the MHRA
hopes to achieve more flexible, responsive and proportionate regulation of medical devices. The
new regulations will come into effect in July 2023.
While these initiatives primarily address digital health technologies, others support adoption of
transformative technology in the social care sector.
Accelerating adoption of proven tech
We are spreading good tech through the health and social care system faster by supporting
research and development partnerships and better tech procurement.
Systematising tech research and development partnerships
The UK has a vibrant health tech innovation sector, with many teams working to solve prevention,
diagnosis, treatment and operational challenges faced by the NHS. However, we know innovators
still find the NHS a hard market in which to scale. This is partly because of a disconnect between
innovators and those frontline teams well placed to identify the most promising technologies.
That said, a few NHS trusts and primary care groups have developed strong processes for
partnering with innovators and venture builders on developing and configuring sustainable
solutions, and generating the high-quality evidence needed to demonstrate their impact. This
evidence is crucial for rapid uptake of these technologies.
We are committed to supporting and systematising this good partnership practice. We are also
working with regulators to speed the spread of well-evidenced technologies across the NHS. And
we are supporting NHS organisations in their commercial negotiations with industry and funders to
align the interests of all concerned behind products that make a real difference to people, staff
workload and system productivity.
Similarly, we are making it easier for NHS organisations to collaborate with industry on
researching, developing and mainstreaming tech-enabled service innovations that improve health
and care outcomes, reduce staff workload and mitigate health inequalities.
In these collaborations, we will ensure data shared, accessed or hosted by researchers or industry
partners will only be used for clinical, research, managerial and planning needs to deliver better
patient care and prevention.
Buying tech better across health and social care
NHS and social care buyers of digital technologies need to be sure they buy products that meet
technical standards that ensure:
interoperability
usability
clinical safety
cyber security
sustainability
Tech sellers need to know the technical standards their products must demonstrate to win NHS
accreditation. We are setting and enforcing clear technical standards (see the section ‘Enforcing
standards’ below), including open standards to avoid challenges in changing suppliers. We are
also working with suppliers to champion climate-resilient and low-carbon standards, as well as
business models with a ‘circular economy’ approach.
In line with the government’s priority to buy once and use many times, and also to contain system-
wide tech costs, we are leveraging the system’s purchasing scale more often, as we have done
recently with the N365 deal and do routinely in medicines.
Building on guidance for trusts in Procurement Framework Strategy Recommendations

(https://www.nhsx.nhs.uk/key-tools-and-info/procurement-frameworks/procurement-framework-strategy-
recommendations/), which we will keep updated, we will consolidate digital and IT procurement
frameworks. Our aim is to:
simplify procurement processes

improve quality
remove duplication
reduce costs
Currently, similar products or services are often covered by multiple framework agreements, which
has disadvantages for both buyers and vendors because:
buyers may not know the right framework to use for their requirement
vendors find they must apply to several framework agreements for the same things
buyers cannot always tell if the vendors on framework agreements meet the minimum
standards that they expect
We are equally committed to helping adult social care providers buy appropriate technology for
social care records and other priorities, and to scale technologies that have proven benefits. We
have already published a list of assured suppliers (https://www.digitalsocialcare.co.uk/social-care-
technology/digital-social-care-records-dynamic-purchasing-system/) and draft standards and capabilities
(https://gpitbjss.atlassian.net/wiki/spaces/DSCR/overview?homepageId=11971330147) for digital social care
records, which we will expand to cover other technologies. We will also work with sector partners
to help local authority commissioners become confident and capable purchasers of care
technology.
Aligning oversight with accelerating digital transformation
As noted above, current levels of digital maturity vary widely and no ICS is yet making full use of
the transformational potential of digital technologies.
To make and sustain the progress we expect over the next 3 years, we need to include our
expectations of digital transformation in oversight arrangements for trusts and ICSs.
We also need to define and communicate how we will support compliance and intervene where
compliance proves difficult to achieve.
Using our regulatory levers
At present, there are limited formal mechanisms for overseeing delivery of NHS digital priorities.
Digital does not yet feature in the provider licence, System Oversight Framework, or CQC
assessments. We are exploring options for filling this gap in discussions between NHSE and the
CQC, and through a review and consultation with system leaders and frontline staff.
We need to use our regulatory levers to:
signal that digitisation is a priority

identify the non-negotiable standards of digital capability
explain how we will monitor and support compliance
For social care, we will support the sector in understanding and meeting defined standards of
digitisation, and explore how we can use incentives and levers to encourage providers to
accelerate digital adoption.
This work will build on What good looks like (https://www.nhsx.nhs.uk/digitise-connect-transform/what-
good-looks-like/what-good-looks-like-publication/) and planned digital maturity assessments (from
autumn 2022) to help ICSs prioritise actions in their local digital plans, and make sure those plans
are robust.
In particular, we are helping ICSs to understand their levels of digital debt, the consequence of not
addressing or investing in digital properly, and help them quantify expected benefits from digital
investments by providing examples.
Enforcing standards
Getting health and social care providers and their tech suppliers to adopt the same technical
standards will ensure useable data can flow between IT systems in different organisations. It is the
key to making systems interoperable.
We have been developing and publishing the necessary standards, and in social care we have
published a standards and capabilities roadmap for digital social care record solutions
(https://gpitbjss.atlassian.net/wiki/spaces/DSCR/pages/11971821569/Additional+requirements+for+Digital+Socia
l+Care+Records) that assured digital social care records suppliers will need to comply with.
In the NHS, we are currently working on how to make clear which standards are ‘musts’ for the
sector and how we plan to enforce them.
Our legal powers to enforce technical standards among healthcare providers were originally set
out in Section 250 of the Health and Social Care Act 2012
(https://www.legislation.gov.uk/ukpga/2012/7/section/250). These powers have been strengthened in the
Health and Care Act 2022 (https://www.legislation.gov.uk/ukpga/2022/31/contents/enacted) to ensure that
all health and adult social care providers comply with any standards that we publish as information
standards notices (ISNs). Their compliance with ISNs is mandatory.
These changes will result in data being in a standard form, both readable by and consistently
meaningful to any reader anywhere in the health and social care system.
Service providers’ ability to meet mandatory standards is partly a function of their IT suppliers’
conformity to the standards. We are therefore working with the DCMS to include in the forthcoming
Data Reform Bill further changes to Section 250 of the Health and Social Care Act 2012.
These will include a power to apply technical standards to suppliers of IT systems and services
equivalent to those applied to health and social care providers. They will provide a power to
enforce these standards through compliance notices and financial penalties, along with a power to
establish and operate an accreditation scheme.
Supporting social care

We know from engagement with the social care sector that some of the biggest barriers remaining
to digital transformation in social care are the levels of digital skills and basic digital foundations,
including connectivity. Over 60% of care homes are still using internet connections that will not
support full digital transformation.
The adult social care reform white paper, People at the heart of care
(https://www.gov.uk/government/publications/people-at-the-heart-of-care-adult-social-care-reform-white-
paper/people-at-the-heart-of-care-adult-social-care-reform), announced an investment of at least £150
million over the next 3 years to support digital transformation. We will ensure that all care providers
can:
access high-speed connections

increase workforce digital skills and confidence
build their cyber resilience
With these enablers in place, we will support 80% of social care providers to adopt a digital social
care record, and ensure the 20% of care home residents who are identified as at high risk of falls
are protected by sensor-based falls prevention and detection technologies by March 2024. These
are important in tackling some of the most common and avoidable causes of admissions to acute
care. For example, sensor-based falls prevention technologies are projected to significantly reduce
the impact of falls, which cost an estimated £4.4 billion a year
(https://www.gov.uk/government/publications/falls-applying-all-our-health/falls-applying-all-our-
health#:~:text=unaddressed%20fall%20hazards%20in%20the,2%20billion%20of%20this%20sum).
Section 2: our vision for a digital future

This section presents a vision of the digitally transformed health and social care system in practice.
This vision is informed by engagement with over 1,000 people working across the health and
social care sectors, people with lived experience of health and social care services, and health and
social care specialists in the technology industry. Our expectation is that local versions of this
vision will be realised everywhere by March 2028 – 3 years after the health and social care system
will be digitised and connected (March 2025).
The vision is illustrated by the care journeys of 3 people, Abdul, Sarah and Kris. Their experiences
show how, by 2028, we will have moved from fragmented health and social care services that vary
significantly across the country to a seamlessly joined-up system that allows people who use it to
continue living as they wish.
A vast amount of technology-enabled, largely automated activity will happen ‘in the background’,
allowing the staff working in the system to spend more time treating and caring for the people they
serve. Groups and individuals who find accessing digital services challenging will particularly need
their support. Some people may always need or prefer face-to-face engagement with health and
social care professionals and the future system must continue to meet their needs.
How this will make a difference

It is 2028. Abdul, Sarah and Kris live in neighbouring communities covered by the same PCN. By
2025, their local ICS, like all others, had succeeded in digitising and connecting systems, upskilling
their workforce and developing a strong data, digital and technical team. Since then, their ICS has
focused on transforming health and social care services.
This is how Abdul, Sarah, Kris and their local system feel the difference…
Meet Abdul
Abdul is an 85-year-old man supported by his daughter, home care, and voluntary and community
sector support that he pays for with his personal budget.
The home care provider and local authority have developed a care plan with Abdul that reflects his
preferences and needs, including living independently at home. To support his independence, the
local authority has put a digital medication reminder in his home that produces audio alerts, and he
also wears a smartwatch that can alert a remote team in the event of a fall. Data from these
technologies is visible to care workers and his daughter via his digital social care record. Abdul’s
daughter’s role as an unpaid carer is also recorded in her health and care record.
Abdul falls and fractures his hip. The remote team sends an ambulance to Abdul’s home and he is
admitted to hospital. Staff access and update his core health and social care information via his
shared care record so his daughter and care workers are notified of the changes in his care.
Although care in the home remains an option, after his hospital admission Abdul and his family
decide a care home would be the right place for him to go next because of his increased frailty.
His record is updated with a discharge letter and changes to his care plan, so the care home staff
have the most up-to-date information to support his transition. Before he arrives, the care home
staff install discreet falls prevention and detection technology in his room to give Abdul and his
daughter peace of mind and help him stay safe.
Meet Sarah
Sarah is a 32-year-old single mother. She has a 5-year-old son, Kyle, and is pregnant with her
second child.
Sarah had a miscarriage before her current pregnancy and is experiencing anxiety, nightmares
and loss of interest in daily activities. Sarah has been tracking her mood through an app that links
to her ICS’s maternity system and it sends a flag to her midwife. The midwife messages Sarah on
the app asking her to book a same-day consultation.
During the appointment, Sarah explains her symptoms and mentions she is also worried because
Kyle is not feeling well and has been losing weight. The midwife suspects Sarah is showing early
symptoms of perinatal depression. The midwife flags a referral to the mental health midwife, who
facilitates an e-referral to the Improving Access to Psychological Therapies (IAPT) service and
recommends Sarah book a GP appointment for Kyle.
Sarah can choose a telephone, video or in-person meeting for her first IAPT appointment, during
which she will be assessed. During her video assessment, Sarah chooses a clinician-guided digital
therapy app that she can log onto in her own time, day or night, and is easy to use as it is
interactive. She can also choose to have her sessions in her preferred language via chat, audio or
video. The outcomes of Sarah’s assessment are securely submitted back to her care-giving team.
Sarah books an in-person GP appointment for Kyle through the NHS App. The GP can see that
Kyle’s weight loss has been noted on his health record by Sarah and can see data from Kyle’s
school nurse. After taking a full history and examining Kyle, the GP requests some tests. As Kyle’s
legal guardian, Sarah will be able to access Kyle’s test results via the NHS App ahead of the
follow-up appointment with the GP.
Meet Kris
Kris is 56 years old, the only financial provider for their household, and has smoked on and off for
the last 35 years. They are worried their health is declining. They are not sleeping and they are
getting up frequently at night to urinate.
One weekend, Kris calls 111 about a fever and ear ache. The responder triages Kris using a
clinical decision support tool and refers them to a local out-of-hours primary care clinic. At the
clinic, Kris is diagnosed with an ear infection. Their other symptoms are recorded, along with their
weight, blood pressure, smoking and anxiety levels. This data is automatically added to Kris’s
record, which they can see on the NHS App.
The advanced nurse practitioner arranges for Kris to have blood tests to check for diabetes. Kris
gets a notification through the NHS App that the results are back, requesting they book a follow-up
appointment with their GP practice.
Kris chooses to book a video consultation with their GP. Together, they review the results and
discuss treatment options. Kris decides to help manage their type-2 diabetes with the support of
an app. Their practice’s social and digital prescriber helps them choose an accredited app that’s
right for them.
Kris can also access support for giving up smoking and managing their mental wellbeing, blood
pressure and type-2 diabetes through the NHS App. The support tools allow Kris to track changes
in their conditions over time. This data is also fed into Kris’s record. Through the NHS App, Kris
can continue to check in with their care team via structured questionnaires that can be risk
stratified and then responded to in the most appropriate way.
A broader view
The care journeys above show how digitisation and connection transforms the system’s capacity to
deliver the Secretary of State’s priorities for reform:
prevention
personalised care
people providing services
system performance
How this works more broadly across the digitally transformed health and care system in 2028 is
explained below.
Anticipatory care that promotes prevention and independence
In 2028, outcomes for individuals, communities and whole populations are being improved by
digital tools including:
risk-based screening
digital health checks
access to online peer support
virtual consultations
at-home diagnostics
People are able to live independently and well for longer, supported by technologies chosen to
meet their particular needs. Technology is also providing routes of access, as part of multi-channel
offers that reflect the needs and preferences of individuals, helping to address health inequalities
related to things such as income, geography, specific characteristics such as sex, ethnicity and
disability, and social exclusion.
Analysis of data, supported by machine learning plus easy-to-use data visualisation platforms, is
identifying population groups who are not accessing health services as readily as they should be
able to and whose outcomes are unusually poor.
These technologies also underpin timely, evidence-based decision support for frontline staff,
helping them to make sure no opportunity is missed or task accidentally overlooked. They show
staff when to take pre-emptive action to prevent care needs arising or escalating, enabling staff to
work more efficiently.
National digital channels, the NHS App and NHS.uk website are supporting people to access
preventative services such as health checks, vaccinations and screening.
Personalising care
Digital tools help health and social care providers to plan, design and deliver services in a more
personalised way while saving time for staff. Services focus on what matters to each person and
their families, helping to reduce disparities, and reflecting individual needs and preferences. Using
digital tools to access information and services, people can make informed choices and gain
greater control over their care.
Similarly, with more granular information and understanding of the populations they serve, health
and social care providers are co-designing and delivering services that better respond to people’s
needs in the right place at the right time, through multiple channels. They offer care closer to or in
people’s homes, including care homes, and online.
Digitised care pathways developed with the tech industry are inclusive and deliver better quality
and efficiency at the same time, as well as lower carbon emissions.
Enhancing the impact on people providing services

Having access to real-time data enables people working in the health and social care system to
collaborate better. Their organisations provide everything needed for really useful data and
information to flow readily to and between staff:
the right digital tools

the right data architecture for secure storage and safe sharing
clear technical and data governance standards
training in the right skills
a learning culture
This has reduced the load for frontline teams. They spend much less time on admin and
communication tasks now so many of these are automated. So they are able to spend much more
time connecting with and caring for people.
Boards, governance structures and system leaders purchase technology, and make decisions
about its use with confidence.
Health and social care staff at all levels have the skills they need to work digitally, making their
work more manageable, sustainable and flexible. Using online support tools, they can confidently
identify, recommend and use technology that delivers high-quality care tailored to the needs of the
people they serve. AI-enabled clinical decision support is cutting the time it takes clinicians to
diagnose by up to one third for suspected strokes.
Electronic record systems that meet the required standards are transforming staff experience.
Ready access to records for appropriate staff is not only boosting productivity and experience for
staff, but also improving the flow of people within and between services. All this is taking a lot of
the stress out of providing care.
Continuously improving performance
The joined-up health and social care system is continuously learning and improving to accelerate
improvements, including from international examples of best practice. It analyses data to
understand variations in key system performance indicators – health outcomes, capacity
utilisation, waiting times, financial balance, people and staff experience – and their causes.
Constant tracking of patient-reported outcome measures (PROMS) and patient-reported

experiences measures (PREMS) surfaces hidden health disparities and yields real-time feedback
and insights that inform targeted action to level up and improve quality, safety, outcomes, service
design and planning.
The same comprehensive data tracking and analysis is used to evaluate new digital tools and
services. Insights gathered are used to constantly iterate and improve tools and services.
Data captured by digital services is giving organisations deep insights into their operations and
impacts. It supports cross-organisational and cross-system collaboration to:
improve experiences and outcomes for people and their communities, including driving action
on health inequalities and wider determinants of health
increase the efficiency of the health and care system as a whole
Analysis of the carbon footprint of clinical pathways captures their environmental impact as well as
their resource efficiency.
Appendix A: our action plan for delivering a digital future

Our strategy for digital transformation (https://www.nhsx.nhs.uk/digitise-connect-transform/nhsx-delivery-
plan/#digital-transformation-in-health-and-care) over the next 3 years comprises 3 elements:
1. Digitise.
2. Connect.
3. Transform.
In this appendix, we set out the action plan comprising our key actions to support delivery.
This action plan is necessarily high level: there are many detailed actions planned for specific
pathways and care settings and we could not include them all. Additional published resources
where you can find those details, include:
People at the heart of care (https://www.gov.uk/government/publications/people-at-the-heart-of-care-

adult-social-care-reform-white-paper)
Health and social care integration (https://www.gov.uk/government/publications/health-and-social-
care-integration-joining-up-care-for-people-places-and-populations)
Enabling the workforce for elective recovery
(https://www.england.nhs.uk/coronavirus/publication/delivery-plan-for-tackling-the-covid-19-backlog-of-
elective-care/)
the Fuller stocktake report (https://www.england.nhs.uk/publication/next-steps-for-integrating-primary-
care-fuller-stocktake-report/)
There will be more actions in forthcoming strategies and 10=year plans – in particular those
covering dementia, health disparities, mental health, cancer, urgent and emergency, and women’s
health – as well as in the updated NHS Long Term Plan and the Secretary of State’s ambitions for
health and care. The digital content woven through all these planning documents will be consistent
with this vision and action plan.
Many of the actions below still require business cases that require HM Treasury approval.
Digitise
These actions aim to aid ICSs and providers of social care in achieving the level of core digital
capabilities and skills that underpin safe and effective care, and continuing on that upward digital
trajectory. We will use our regulatory levers to keep them on track.
Putting core digital capabilities in place
We expect the constituent organisations of an ICS to have core digital capabilities in place by
March 2025. These capabilities include having:
electronic records and other critical systems
resilience to cyber attacks
fast connectivity
The NHS Long Term Plan (https://www.longtermplan.nhs.uk/) committed all trusts to meet a core level
of digitisation and to have an EPR in place by March 2025, reiterated in the operational planning
guidance for 2022 to 2023 (https://www.england.nhs.uk/publication/2022-23-priorities-and-operational-
planning-guidance/) and the Secretary of State’s priorities for transformation in healthcare. People at
the heart of care (https://www.gov.uk/government/publications/people-at-the-heart-of-care-adult-social-care-
reform-white-paper) also committed to 80% of CQC registered social care providers having a digital
social care record in place by March 2024.
Annual digital maturity assessments will allow health and care organisations to measure their
progress towards the core capabilities set out in What good looks like
(https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-good-looks-like-publication/) and
identify the areas they need to prioritise. Organisations will be able to access the What good looks
like hub (https://future.nhs.uk/WhatGoodLooksLikeKnowledge), which brings together:
information
good practice examples
standards
guides and policies
useful tools and templates
networking information
Working with partners in social care, we will expand What good looks like
(https://www.nhsx.nhs.uk/digitise-connect-transform/what-good-looks-like/what-good-looks-like-publication/) to
include the social care sector by September 2022.
Electronic records and other critical systems
Our aim is that all NHS trusts will have an EPR system by March 2025 (90% by December 2023
and 100% by 2025). For social care, 80% of CQC registered care providers should have an
assured digital social care record system in place by March 2024.
For mental health and community trusts, many of which already have an EPR, the focus will be on
meeting the minimal digital foundations. We will be working with existing EPR suppliers to ensure
their products meet our requirements.
GP practices already have digital records in place. However, to ensure GP services are fit for the
future, their digital records need to be based on open standards and use cloud native architecture.
We will:
provide multi-year funding to ICSs, approximately £2 billion, based on need (starting with
those without an EPR) to support all trusts to reach our minimum digital foundations
provide £25 million of funding this year as part of a 3-year programme to enable ICSs to scale
up use of digital social care records, alongside other promising evidence-based technologies
such as falls prevention technology, in addition to £3 million of funding each year to fund local
hands-on support to enable these objectives
publish an assured supplier list (https://www.digitalsocialcare.co.uk/social-care-technology/digital-
social-care-records-dynamic-purchasing-system/) and draft set of standards and capabilities
(https://gpitbjss.atlassian.net/wiki/spaces/DSCR/overview?homepageId=11971330147) required for
social care record suppliers and ongoing assurance. This list is being expanded to include
further priority technologies for the care sector (July 2022)
support local authority commissioners with guidance to enable them to be confident and
capable purchasers of technology that will enhance the quality and personalisation of
people’s care and support (October 2022)
work with tech industry partners to make sure the clinical EPR systems market offers such
systems so that practices can buy with confidence (March 2023)
publish technical requirements for IT suppliers serving pharmacy, optometry, dentistry,
ambulance and community health sectors, alongside an offer of support for ICSs to
implement requirements (March 2023)
ensure that modern, integrated, secure and user-friendly digital systems are available to
primary care through the GPIT Operating Model and Digital Care Services catalogue (March
2025). The Digital Primary Care Maturity Assurance
(https://www.england.nhs.uk/digitaltechnology/digital-primary-care/digital-maturity-assurance/) will help
organisations to review current levels of digital maturity
support primary care to use technology to streamline routine tasks and processes by better
exploiting current functionality, as well as exploring new ways of working and innovation,
including piloting automation (March 2025)
Resilience to cyber attack
The health and social care system must be resilient to cyber attacks to safeguard people’s private
information.
We will:
publish a Cyber Security Strategy for Health and Social Care to help all parts of the health
and social care system build that resilience (winter 2022)
set out how we will enhance and extend existing national protections available through the
NHS Security Operations Centre. These will include security monitoring, threat intelligence
and national incident response co-ordination
In each ICS and NHS region, fund dedicated cyber staff to work alongside local NHS and
social care organisations on managing cyber risk and ensuring compliance with nationally
mandated cyber standards. Those staff will be supported through a national training
programme and peer networks (2025)
Fast connectivity
Working with ICSs, local authorities and DCMS, we will ensure that health and social care
providers can benefit from the latest and fastest connectivity. We will also support the health and
social care system to move to sustainable cloud services where it makes technical, commercial
and business process sense.
We will:
support NHS trusts, ICSs and arms-length bodies in adopting cloud services, by publishing
best practice guidance on funding cloud adoption (July 2022)
ensure telecare services continue to meet the needs of individuals following the translation to
digital lines. Ahead of the telecommunications industry-led transition from analogue to digital
telephone lines, completing in 2025, work with the telecare sector to co-ordinate a
stakeholder action plan for those who commission, deliver and supply telecare services and
equipment (March 2023)
deliver fibre broadband upgrades to at least 1,000 care homes currently dependent on poor
connections (March 2024)
Building digital skills
To achieve digital transformation, we need to build general digital literacy, expert digital skills, and
digital leadership in the health and social care workforce.
This includes leaders across the sector as set out in Leadership for a collaborative and inclusive
future (https://www.gov.uk/government/publications/health-and-social-care-review-leadership-for-a-collaborative-
and-inclusive-future), an independent report into leadership across health and social care in England.
NHSE and Health Education England (HEE) are producing a long-term workforce plan for the
NHS, so the actions below delivered by HEE and NHSE detail only our short-term plans for
building and sustaining the NHS workforce’s digital skills.
Our short-term actions will expand the supply of specialist digital skills in the workforce by
attracting high-potential graduates, apprentices and trainees as well as developing existing and
aspirant health and care staff, and digital, data and technology professionals. The aim is to build a
culture of digital literacy, expertise and professional information governance across the system to
deliver more value more quickly through the use of digital technologies and data.
We will:
co-create a national digital workforce strategy with the health and care system, setting out a
framework for bridging the skills gap and making the NHS an attractive place to work (March
2023)
enable recruitment, retention and growth of the Digital, Data and Technology (DDaT)
workforce to meet challenging projected health and care demand by 2030, through
graduates, apprentices and experienced hires, creating posts for an additional 10,500 full-
time staff (March 2025)
create a membership body for DDaT professionals in health and social care that will, over the
years, bring cohesiveness between the disparate professions, to set and assure adherence to
professional standards, and harmonise the DDaT profession (September 2022)
establish new and continuation of existing digital learning offerings through the NHS Digital
Academy, including the Digital Health Leadership Programme (https://digital-
transformation.hee.nhs.uk/learning-and-development/digital-academy/programmes/digital-health-
leadership-programme/) (via Imperial College and partners), Digital Futures Programme
(https://www.hee.nhs.uk/our-work/digital-futures) (cross-ICS), Topol Fellowships in Digital
Healthcare
(https://nshcs.hee.nhs.uk/programmes/topol/#:~:text=The%20Topol%20Programme%20for%20Digital%20
Fellowships%20in%20Healthcare%20aims%20to,lead%20digital%20health%20improvements%20and)
and Health Innovation Placements (https://www.hee.nhs.uk/our-work/building-digital-senior-
leadership/health-innovation-placement), a programme that supports our change leaders to learn
directly from exposure with industry (through 2022 and beyond)
in partnership with the Spanish National Cancer Research Centre (CNIO)
(https://www.cnio.es/en/), undertake a review of skills and support required to prepare the
nursing and midwifery workforce to deliver the digital future (the Phillips Ives Review
(https://digital-transformation.hee.nhs.uk/building-a-digital-workforce/phillips-ives-review/about-the-phillips-
ives-review), concluding May 2023)
continue to deliver digital boards leadership development for NHS and ICS boards in
partnership with NHS Providers (ICS offer from summer 2022)
work with NHSE’s People Directorate and HEE Technology Enhanced Learning and Digital
Readiness Education teams to drive uptake of the staff app and Digital Skills Assessment
Tool (https://www.hee.nhs.uk/our-work/digital-literacy/digital-literacy-self-assessment-diagnostic-tool)
(summer 2022).
grow and nurture a pipeline of diverse future specialists and leaders through graduate and
apprenticeship schemes, starting (June 2022)
develop a support offer specifically for frontline staff who work with IG, including:
an IG transformation plan with practical tools to use in data-sharing situations,
professional standards and training materials (December 2022)
a new head of profession to lead on developing and executing the transformation plan,
including competency frameworks, standards, job families and appropriate professional
accreditation (from April 2022)
continue to support regional Informatics Skills Development Networks to meet regionally
specific digital, data and technology training needs
continue to support the equality, diversity and inclusion agenda, including through continued
support of the Shuri network for women from minority ethnic groups in digital health
embed digital skills development into academic curricula to support our future and incoming
workforce (from 2022)
In social care, recent research showed that 45% of providers express concern that care staff
lacked digital skills (https://www.ipsos.com/en-uk/nhsx-reviews-published-digital-technology-innovation-and-
digital-skills-adult-social-care).
To equip the adult social care workforce with the right skills and support to embed digital ways of
working, and align with wider workforce ambitions, we:
will provide a digital learning offer that includes accessible training and online resources over
the next 3 years. In March 2022, we published a digital skills framework
(https://www.digitalsocialcare.co.uk/digital-skills-and-training/digital-skills-framework/) alongside a
collection of digital skills training resources (https://www.digitalsocialcare.co.uk/digital-skills-and-
training/) for social care staff. We are finalising the framework and implementing a self-
assessment tool to sit alongside. Social care staff will be supported via digital skills training
such as the NHS Digital Academy (https://digital-transformation.hee.nhs.uk/learning-and-
development/digital-academy)
have delivered this year 2 free training programmes to support social care professionals to
develop their skills and help drive digital transformation and change across the sector,
working in partnership with Skills for Care, the National Care Forum, Digital Social Care and
Cosmic. We are now working to formally evaluate the training to help shape a scaled-up
future digital learning offer
Using our NHS regulatory levers
Only a minority of NHS trusts have achieved the core levels of digital maturity that are needed for
safe and effective care. All of them need to reach those levels fast and keep going further. ICSs
also need to be sure that trusts digitise in a way that makes it simpler for data to flow seamlessly
between different records.
Given the urgency of these needs, we are exploring embedding digital into wider NHS oversight
arrangements to:
signal that digitisation is a priority

communicate the core standards that must be met
make clear how support will be delivered and compliance achieved
We will:
implement the recommendations of the Laura Wade-Gery Review, Putting data, digital and
tech at the heart of transforming the NHS (https://www.gov.uk/government/publications/putting-data-
digital-and-tech-at-the-heart-of-transforming-the-nhs)
explore how digital could be embedded in the NHS Oversight Framework – shaped with ICSs,
clinical leaders and the frontline (March 2023)
consider adding a condition to the provider licence to help encourage and drive digital
maturity (April 2023)
work with NHSE’s regional teams to ensure that digital priorities are understood in all systems
and delivery of digital ambitions is routinely discussed
work with the CQC to agree a process for embedding digital maturity in their assessment
framework across health and social care, including implementation of the GPIT Operating
Model (https://www.england.nhs.uk/digitaltechnology/digital-primary-care/securing-excellence-in-primary-
care-digital-services/) (ongoing)
Connect
Joined-up data is a requirement for joined-up services. These actions comprise what needs doing
to enable the ready sharing of information across the health and social care system while
maintaining the highest standards of privacy and ethics.
To get more connected, the system needs to share technical standards and certain capabilities
nationwide. The increasingly connected system will support lifetime joined-up health and social
care records, with all the improvements in quality, safety and experience of direct care these offer.
Data flowing through the connected system will yield insights into population health disparities and
dynamics, supporting targeted population health improvement.
Maintaining the highest standards of privacy and ethics
Data saves lives (https://www.gov.uk/government/publications/data-saves-lives-reshaping-health-and-social-

care-with-data) sets out how we will make better use of data to improve care for patients and people
drawing on social care while maintaining the highest standards of privacy and ethics. The strategy
contains more than 100 commitments to meet that requirement.
We will:
deliver the policy and requirements needed to implement secure data environments (SDEs) –
TREs are a type of SDE – across the NHS (December 2022)
develop a standard for public engagement that sets out best practice for engaging
appropriately with the public and staff about data to be followed by any organisation using
NHS data (December 2022)
co-develop a data pact setting out mutual expectations for the public and health and care
system (December 2022)
publish an Information Governance Framework for Integrated Health and Care, part 2, and
embed the information governance portal as the one-stop shop for help and guidance
(December 2022)
establish a data framework for adult social care, setting out what data the sector needs to
collect, the purpose of those collections and the standards governing them, with a move
towards client-level data collections and away from aggregate data collections (December
2022).
develop unified standards for the efficacy and safety testing of AI solutions, working with the
MHRA and NICE (December 2023)
Joining up lifetime health and social care records
Our expectation is that, by March 2025, all clinical teams in an ICS will have appropriate access to
a complete view of a person’s health record, including their medications and key aspects of their
history.
Non-clinical staff in care settings will also be able to safely access appropriate information and
input data into digital records in real time.
Digital record-sharing should be available to relevant staff in all settings, including community
midwives and health visitors.
We will:
publish ‘Who does what’ which sets out the respective roles played by NHS Digital, NHSE,
regions, ICSs and frontline organisations in delivering a target data architecture that enables
data to flow freely and speedily between health and social care providers (December 2022).
This will:
set out our policy on how we will encourage appropriate convergence of EPRs,
especially within an ICS, to ease the interoperability challenge for day-to-day care
clarify the required standards and interoperability patterns – both local to local and local
to national
describe the supporting national technology platforms and services – for example,
structured clinical and demographics data, record location, prescribing, staff and citizen
identity, registers, and so on
enable the transition from a largely heterogeneous current state to a target state
underpinned by convergence, standards and APIs, national technology platforms, and
federated secure data environments
provide secure access to appropriate and proportionate information from a person’s GP
record to more social care professionals, with all assured digital social care record systems
having the capability to display appropriate information from the GP record via GP Connect.
In addition, provide support to more care homes and home care providers to take up this
capability (March 2023)
ensure that every newborn has a digital record (launched 2023, integrated by 2025)
ensure that, within 6 months of a care provider implementing a digital social care record, they
are able to connect to their local shared care record (March 2024)
roll out integrated health and care records to all people, providing a functionally single health
and care record that people, their carers and care teams can all safely access, enabled by a
combination of nationally held summary data and links to locally held records, including
shared care records (2024)
Setting standards for interoperability and architecture
Our vision implies a health and social care system underpinned by technical standards that enable
all relevant health data to be accessible by those with a legitimate right to access it at the point of
need, no matter where it is held.
Specifying ‘must do’ standards will help:
industry partners know what they have to deliver

ICSs to plan their digital investments
We will:
enable organisations to plan and future-proof interoperability, and support better information-
sharing by regularly updating the standards roadmap (https://www.nhsx.nhs.uk/key-tools-and-
info/standards-and-interoperability/standards-roadmap/) and publishing the final standards and
interoperability strategy (September 2022), following a consultation on the draft standards
and interoperability strategy (https://facultyofclinicalinformatics.org.uk/blog/faculty-of-clinical-
informatics-news-1/post/how-standards-will-support-interoperability-90)
design a new end-to-end process for creating standards, from initiation through to approval
and implementation (July 2022)
publish our Version 1 Open Source Policy through Github and a playbook on how to develop
open source systems and products (summer 2022)
deliver a new digital service that will allow care providers and suppliers to identify which
standards related to interoperability they must conform to and where to find the
documentation (August 2022)
consolidate routes to market and strengthen our commercial levers for adopting standards
through a new target operating model for procurement. This will include embedding standards
as part of procurement frameworks, supporting NHS procurement teams to prioritise
adherence to standards. Consolidation of the number of frameworks will encourage market
entry and more choice in some markets, incentivising vendors to follow NHS standards
(started April 2022)
consolidate a standard terminology from terms already in use (December 2022), and publish
a suite of data standards for adult social care (March 2023)
work with DCMS to propose changes to Section 250 of the Health and Social Care Act 2012
that include a new enabling power to apply technical standards to suppliers of IT systems and
services. The proposed provisions in the Data Reform Bill would also provide a new power to
enforce these standards through a system of compliance notices and financial penalties,
along with a power to establish and operate an accreditation scheme (summer 2024)
Building core national ‘connect’ capabilities
There are some connecting services and functions that it makes sense to build once, either to
benefit from economies of scale or to enable everyone to have a holistic experience of the health
and care system no matter where they happen to be in England.
We will:
enable more frontline staff to access and update health records:

roll out a new, more accessible, web-based version of the Summary Care Record (SCR)
application (which currently comprises GP record data) that can be used by ambulance
and social care staff wherever they are, which we hope to make available without
smartcards (December 2022)
redevelop the National Record Locator (https://digital.nhs.uk/services/national-record-locator)
(NRLS) and National Events Management services (https://digital.nhs.uk/services/national-
events-management-service) (NEMS) and move them to the cloud, to support
interoperability from a broader range of care settings (March 2024)
redevelop the NHS Spine, which supports the IT infrastructure for health and social care
in England, joining together IT systems across organisations, by building a more open
platform that better adapts to changing user needs and supports the development of new
and innovative services using cloud tools and technology, with a view to achieving a 5%
increase in connected suppliers (March 2024)
extend access to electronic prescribing to enable more safe and efficient care:
enable people to track their GP prescriptions in the NHS App (December 2022)
define the standards to support the flow of medication information to enable a single,
real-time, medicines record (March 2023)
modernise the Electronic Prescription Service and expand into secondary care (March
2024)
drive uptake of NHS Number across multiple services to ensure that, regardless of where a
person is seen, the care team can locate and access their medical history and have current
contact information:
improve demographics data quality and reduce burden to staff and people by providing
online registration and proactively contacting people when we believe their details may
be out of date (March 2024)
reduce patient look-up errors in primary and secondary care by providing more options to
find patients and linking to Find your NHS number (https://www.nhs.uk/nhs-services/online-
services/find-nhs-number/) (March 2024)
work towards a unifying staff e-identity for staff across disparate IT systems to reduce the
burden of multiple logins and support workforce mobility:
deliver new services for staff identity and authentication in the NHS to enable them to
speed up registration and create a transferrable identity for logins (March 2025)
launch a digital platform in social care with a skills passport function that will identify
people working in care and provide a permanent and verifiable record of their training,
learning and development. We have already completed discovery for the skills passport
element, and a discovery and alpha for the element of the platform that identifies care
workers (alpha stage by November 2022, go-live date quarter one 2023)
Delivering precision population health
During the pandemic, the NHS demonstrated the extent to which data tools and analytics can
transform operations, particularly through the NHS COVID-19 Data Store and Platform
(https://www.england.nhs.uk/contact-us/privacy-notice/how-we-use-your-information/covid-19-response/nhs-
covid-19-data-store/), which helpe:
anticipate virus spread

protect the most vulnerable
distribute scarce resources
co-ordinate vaccination delivery
Building on these successes, the NHS is developing a Federated Data Platform to support
population health and capacity planning across the NHS.
We will:
continue to provide ICSs with new tools that free up clinical time through maximising capacity,
reducing waiting lists and co-ordinating care
specify a system of connected platforms that bring together (July 2022):
data and data analytics capability for population health and personal insight
healthcare co-ordination
elective recovery
vaccines and immunisations
supply chain management
prevention
tackling health disparities
undertake a 3-stage procurement of the Federated Data Platform (from autumn 2022)
stage 1 will be broken into 2 lots: procuring the platform itself and privacy-enhancing
technology to ensure robust data protection
stage 2 will involve the procurement of a marketplace that enables application release
and management
stage 3 will be for training, deployment support, and implementation of the platform for
trusts and ICSs
Transform
These are actions to promote the transformative changes that will support the system now and
help to realise the vision in section 2, which are made possible by digitising and connecting the
health and social care system. They comprise actions to support:
giving people more independent control over their health and care
transforming care pathways
accelerating the large-scale uptake of proven tech
promoting digitally-enabled research and innovation
Implementing digital enablers will also help to achieve ambitions set out in the Fuller stocktake
report (https://www.england.nhs.uk/publication/next-steps-for-integrating-primary-care-fuller-stocktake-report/)
of integrated neighbourhood teams within the ICS and a digitally enabled model of access,
navigation or triage and care delivery.
Supporting independent healthy lives
Our ambition to make the NHS App a digital front door to the NHS, helping people to manage their
health, stay well and get well, is highlighted in section 1 above.
Combined with enhancements to the NHS website (NHS.uk) and readily available proven digital
health technologies, this will enable the NHS to provide more support for people through digital
services at home and in care homes, including support for managing long-term conditions.
Putting the NHS in people’s pockets through national digital channels
The NHS App and NHS.uk website already offer millions of people in England a fast and
convenient way to interact with the NHS – showing their COVID status, ordering repeat
prescriptions and accessing their health records.
Our aim is that, by 2024, 75% of adults will have registered for the NHS App with 68% (over 30
million people) having done so by March 2023.
New functionality, such as vaccine booking, appointment management and blood pressure
reporting, will ensure that these national digital channels support people with the tools and
information that matter the most to them.
To deliver this, we have developed a wide-ranging action plan for both the NHS App and NHS.uk
website, including a full review of how these digital channels must evolve to continue meeting user
needs in 2025 and beyond.
Details are in Appendix B.
Scaling digital health self-help, diagnostics and therapies
We need more people to get the benefits of the many proven, easy-to-use, safe and good-value
digital health products being developed, such as wearable blood pressure monitors and sensors
that can help prevent falls. To that end, we are working with NICE and other partners across the
health and care sectors and tech industry.
We will:
introduce a NICE EVA to assess evidence for promising products that address major NHS
health challenges, allowing for further data collection prior to a full NICE assessment – its
initial focus will be on products related to cardiovascular and mental health, and support for
system recovery (autumn 2022)
establish a single national procurement framework for products NICE recommends through its
EVA to support their further evaluation, help developers navigate the route to adoption and
scale-up, and give professionals a clear understanding of the clinical and cost-effectiveness
of different digital health products (September 2022)
provide further implementation support to organisations adopting recommended products.
NICE-endorsed products will be included in regulated frameworks for the NHS. Contract
support will be offered in the form of guidance on further scaling. An NHSE commercial team
will intervene if any risk of ongoing market failure arises. The team may wish to assess the
need for market surveillance to ensure the NHS continues to get good value from innovative
products (September 2022)
clarify the evidence standards and regulatory approvals that developers of digital health
products need to meet, such as CE or UKCA, the Digital Technology Assessment Criteria
(DTAC) (https://www.nhsx.nhs.uk/key-tools-and-info/digital-technology-assessment-criteria-dtac/), and
the NICE Evidence Standards Framework for Digital Health Technologies
(https://www.nice.org.uk/about/what-we-do/our-programmes/evidence-standards-framework-for-digital-
health-technologies). Standards will cover clinical and cost-effectiveness, data protection,
security, interoperability, clinical safety, accessibility and usability (March 2023)
develop a clear commercial strategy to support local commissioning and contracting,
including establishing a single national procurement framework for products NICE
recommends through its EVA to support their further evaluation, help developers navigate the
route to adoption and scale-up, and give professionals a clear understanding of the clinical
and cost-effectiveness of different digital health products (September 2022)
launch a multi-agency advice service for AI deployment in the NHS, made up of NICE, the
MHRA, CQC and Health Research Authority (HRA), to streamline regulatory advice for AI
technologies in health and care. Closed private beta (launched September 2022) with ability
to register interest at the end of summer 2022
where there is strong evidence for products’ clinical and cost-effectiveness, and they meet
unmet urgent clinical needs, we will consider commissioning them nationally (for example,
some digital prevention tools)
We are taking additional measures to extend the uptake and understand the potential impact of
digital technologies among people who use social care.
We will:
help commissioners to identify, evaluate and procure new technologies that best support the
needs and aspirations of people drawing on care (from August 2022)
launch a scheme to use promising care technology to help people live independently in their
own homes for longer. Funding will be used to test ideas, scale those that have proven
benefit, and raise awareness among people drawing on care, their families, unpaid carers
and care providers of the extent to which technology can support independent living (April
2023)
launch a fund to drive uptake in care homes of sensor-based falls prevention and detection
technologies, such as acoustic monitoring, for the 20% of residents identified as being at high
risk of falling (March 2024)
Connected, supported and personalised care at home
By increasing digital connection and providing more personalised care, we can support people to
monitor and better manage their long-term health conditions in their own homes, enabling them to
live well and independently for longer.
We will:
increase the availability of digital monitoring of vital signs for people in care homes and at
home, with the aim of a further 500,000 people being supported by this technology by March
2023
scale hospital at home and tech-enabled virtual ward services. These will be used as step-
down pathways for frailty and respiratory care to reduce length of stay. Our ambition is to
have 40 to 50 virtual ward ‘beds’ per 100,000 of the population (March 2024)
develop a tech-enabled annual physical check for people with severe mental illness, with roll-
out taking place in a selection of ICSs (March 2023)
define clinical pathways where people are supported to self-monitor and self-manage (March
2024)
Re-imagining pathways
Digitising and connecting the health and social care system creates possibilities to radically
redesign pathways and care settings. These actions focus on digitally transforming:
screening
referrals
diagnostics
outpatients
urgent and emergency care
We have published digital playbooks (https://www.nhsx.nhs.uk/key-tools-and-info/digital-playbooks/) to

support clinical teams to reimagine and redesign care pathways by showcasing tried-and-tested
technologies to solve real-world problems.
Transformed screening
Screening services prevent or diagnose conditions early so that people have the best possible
chance of living healthier lives for longer. We are working to develop national digital capabilities
that will support the transformation of screening programmes for participants and staff.
Improving the invitation processes for participants will improve uptake and help to level up the
health status of disadvantaged groups.
We expect advances in medical knowledge will lead to recommendations that more screening
programmes should be implemented and that the screening of individuals will be increasingly
tailored to their personal risk factors.
We are determined to create digital products that enable us to improve current programmes and to
quickly take advantage of medical advances.
We will:
define the full digital delivery programme for screening transformation, ensuring that services
are user-centred, interoperable, built from components that can be reused in different
screening programmes, and ensuring that we learn and improve as we go (preliminary results
summer 2022)
test and evaluate AI technologies for screening in crucial areas such as breast and lung
cancer, with a view to supporting the adoption of cost-effective technologies. This work is
being done through the AI Lab (preliminary results summer 2022)
develop technical architecture designs for breast screening by June 2022 and for all in-scope
national screening services by November 2022
Right referrals
To deliver safe and effective care, we need to direct people to the right place in the most
appropriate setting at the right time. To this end, frontline teams need to be able to access timely
specialist advice and guidance on the decision whether to refer, and to make referrals accurately
and efficiently.
By enhancing and extending our national referral platform, the NHS e-Referral Service, we aim to
support ICSs to meet their target of reducing unnecessary outpatient appointments and follow-ups
by at least 25% by March 2023.
We will:
automate appointment management tasks in primary and secondary care, such as telephone-
answering, letter-writing and document-scanning, by building the technical architecture to
integrate electronic referral systems (eRSs) with primary and secondary care EPRs and
supporting adoption. APIs for secondary care to be available (March 2023)
increase the number of organisations using electronic referral systems (eRS) APIs to reduce
an unnecessary burden on the workforce. Our goal is to have 20% of providers accessing
APIs (March 2023)
expand eRS into new settings, including wider primary care and mental health, with First of
Type (March 2023)
increase awareness, uptake and impact of advice and guidance via eRS (March 2023)
Digitally supported diagnoses
Digitally enabled diagnoses can get more comprehensive results to people faster. To this end, we
are investing in CDCs to increase capacity for digitally enabled diagnostics across the NHS.
This will:
aid the flow of clinical data and images from radiology and pathology around the system
extend deployment of clinical decision support tools and technology that enable clinicians to
report remotely
We will:
create a plan for the delivery of a national data registry, which will also encompass a review of
imaging standards and a national architecture review. The National Data Registry will enable
a clinician to view a person’s history at the point of care (September 2022)
use clinical decision support systems in diagnostics to improve the provision of the most
appropriate test at the right time, improve the safety and quality of care, and reduce the
overall cost through the roll-out of iRefer. It is anticipated that it will be rolled out to 50% of
trusts (by March 2023)
roll-out of digital infrastructure that will enable diagnostic networks to make future use of AI to
reduce repetitive tasks, increase the throughput speed of diagnostic results reporting and
provide enhanced post-processing of imaging data sets (March 2024)
Reimagining outpatients
Digital technology is fundamental to elective recovery, especially because it offers alternatives to

face-to-face outpatient appointments. It can also offer people a more tailored elective pathway and
release clinical time for other tasks.
We will:
develop new pathways to clear the backlog of long-waiting patients on non-admitted

pathways, for example dermatology, respiratory, cardiovascular, rheumatology, such as at-
scale virtual consultations and distributing surgical appointments across geographies (March
2023)
increase the use of digital pre-assessment to free up capacity in pre-assessment clinics
(September 2024)
assist the evaluation of technologies that could support elective recovery by helping to triage
GP patient referrals by urgency (RITA project by Deloitte), or by supporting care in the
community with at-home testing (Healthy.io) to detect early signs of kidney injury (winter 2024
to summer 2025)
provide more consistent and easier-to-use digital journeys that enable people to receive care
and advice from the right services, at the right time and in the right way to meet their needs,
and which support delivery of proactive care (March 2025)
Intelligent urgent and emergency care services
Through changing the way a person both perceives and accesses the urgent and emergency care
(UEC) system, we will both minimise unnecessary health risks by reducing contact between
people and improve services.
We will:
support collaborative working through PCNs and neighbourhood teams, increasing integration
of primary care with UEC, community pharmacy and other services within ICSs, including
providing safe and seamless access to patient records within defined roles (March 2025)
strengthen NHS 111, online and on the phone, as an entry point to the urgent care pathway.
We will do this by supporting better integration of primary care and UEC, and investing in
clinical decision support and the directory of services, including the use of machine learning,
to enable consistent, safe and scalable triage and care navigation by the 111 and 999
services and at urgent care settings (March 2025)
improve the responsiveness of UEC services through interoperability and workflow agility in
increasingly interconnected services. The new Booking and Referrals Standard (June 2022)
will be deployed between 111 and emergency departments, between 999 and Clinical
Assessment Services, and at other key interfaces in the UEC system (March 2025)
harness the power of data for real-time management information and to provide insight on the
opportunities for higher-quality and more efficient care across the system, with a focus on
primary care and UEC. For example, interactive dashboards enable commissioners and
providers to better understand their patients’ journeys from initial triage to health outcome
(March 2025)
Digital inclusion
Our actions here aim to mitigate the risk of excluding people unable or unwilling to access digital
offers, and to design pathways to include all target users – digital and non-digital.
Being inclusive
Access to digital solutions can be more challenging for some groups – for example, people on
lower incomes who may not have a suitable device or who cannot afford the costs of data or
connectivity. Some people may lack the confidence or skills to use digital channels. Others may
always prefer face-to-face services.
Lack of trust in the security or reliability of digital technologies can also be a barrier to their uptake.
Mitigating the risk of digital exclusion is one of 5 key priorities that NHSE has asked ICSs to
address in its drive to reduce health inequalities.
We will:
build on the expertise of local authority services to extend access through working with
systems to increase the availability of private, accessible community spaces for digital
interactions, such as digital kiosks. We will also support local partnerships working to expand
affordable connectivity (2025)
empower individuals through their communities, by encouraging hyperlocal connections and
approaches that use community assets to engage and empower people to use digital
technology for health. We will work through existing programmes like the Core20PLUS
Connectors (https://www.scwcsu.nhs.uk/work-for-us/early-careers/articles/health-inequalities/core20plus-
connectors) programme to uncover and address fears about using digital health services
(2025)
target and tailor offers, identifying and targeting groups that face barriers to accessing
services and using digital approaches to bring the benefits of the digital transformation to
everyone. Population health analysis will inform an inclusive offer that incorporates non-digital
options where they are needed to ensure equitable access (2025)
By May 2023, NHSE will produce a framework for NHS action on digital inclusion with our future
plans, and will develop further resources to support systems in practical action.
User-centred design
User centred design is a recognised and effective approach for redesigning services to be more
inclusive and meaningfully engaging people in transformation. The NHS digital service manual
(https://service-manual.nhs.uk/) supports consistent, accessible and useable products and services
that put people first.
Between 2022 and 2025, we will:
deliver a range of initiatives to ensure design is an established, recognised, and valued

approach and profession in the NHS
build understanding and adoption of design in NHS organisations, facilitating access to
design expertise, ensuring NHS organisations can support the professional user-centred
design workforce and strengthening the design standards expected of suppliers to the NHS
Accelerating adoption of proven tech
Planned actions here aim to:
support strong R&D partnerships between the tech industry, and health and social care
organisations
streamline procurement for both buyers and suppliers of relevant digital technologies
build long-term relationships between them
Systematising tech R&D partnerships
The tech industry has developed a large number of digital technologies with potential to improve
people’s care. We want the best of these to be adopted and spread across health and social care.
But often these technologies are not configured to the needs of the sector, do not integrate with
existing systems and only have anecdotal evidence of effectiveness.
However, some providers are very capable at diagnosing the problems that could most benefit
from tech, identifying or building good products, configuring them to the needs of the sector and
then building the evidence base of effectiveness.
We will:
convene conversations with venture building and funding experts looking to partner with the
NHS. We will set expectations on how to work with the NHS and support relationship-building
with NHS organisations that have the capacity and expertise to identify and scale new tech
(from June 2022)
provide funding through ICSs to pilot and build an evidence base for different types of care
tech (from July 2022). ICS and social care providers will be supported to purchase and scale
these technologies through the development of guidance and good practice as well as the
creation of an assured list of suppliers that enables consistent application of standards and
interoperability
provide NHS organisations with guidance on the types of expertise and resources required to
become effective at building and scaling new tech (from September 2022)
encourage NHS organisations to collaborate and partner to be able to improve the scale and
breadth of expertise to support new technologies (from September 2022)
provide commercial support to NHS organisations in their negotiations with funders. We are
likely to take hands-on involvement in support of the NHS organisations in these negotiations
to ensure that the NHS gets a fair deal (from September 2022)
Buying tech better
In addition to the actions outlined above, buyers of technology need to be sure they are
purchasing products that meet their needs, and the needs of the people they serve. They must
ensure that digital technologies meet NHS technical standards – for instance, on usability,
interoperability, data protection and clinical safety.
Sellers need to know the technical standards they must demonstrate to gain NHS accreditation.
We will:
clarify the required standards and assurance procedures (ongoing)

streamline contracting methods both to leverage NHS buying power and simplify the process
of selling technology to NHS buyers (ongoing)
amend and consolidate existing guidance for buyers on appropriate routes-to-market through
updates to the Procurement Framework Strategy Recommendations
(https://www.nhsx.nhs.uk/key-tools-and-info/procurement-frameworks/procurement-framework-strategy-
recommendations/) (ongoing)
Building long-term partnerships with suppliers
Long-term relationships with suppliers of the digital technologies are critical to transforming health
and social care by ensuring those key markets remain active and attractive to small-to-medium-
sized enterprises (SMEs), innovators and new entrants.
We will:
invest time and energy in building long-term partnerships at the national level (September
2022)
create a central hub to support ICSs and NHS trusts in doing the same, alongside
procurement advice (March 2024)
Building a national research infrastructure
The Life Sciences Vision (https://www.gov.uk/government/publications/life-sciences-vision) highlighted the

UK’s ambition to be world leading in the development, testing, access, and uptake of new and
innovative treatments and technologies. Access to the right data for researchers and innovators is
essential to that endeavour.
Through the Data for Research and Development programme we will invest up to £200 million to
transform access to and linkage of NHS health and genomic data sets for data-driven innovation
and inclusive clinical trials, whose results will be critical to ensuring public confidence in data
access for research and innovation purposes.
We aim to signal our interest in research into new vaccines, early diagnostics and treatments that
better answer NHS needs to secure early access to innovations.
We will:
enhance positive patient and public support through a 3-year programme of activity (from July
2022). Groups include public assemblies, focus groups and regional Citizens’ Juries as
described in the Data saves lives (https://www.gov.uk/government/publications/data-saves-lives-
reshaping-health-and-social-care-with-data) engagement commitments
publish a Value-Sharing Framework to ensure the NHS gets best value from these assets
(March 2023)
accelerate clinical trial set-up, including increasing the capacity of the NHS DigiTrials
(https://digital.nhs.uk/services/nhs-digitrials) service to deliver studies by 30% (March 2023)
develop an England-wide network of TREs to allow researchers access to secure, high-
quality, linked data sets to support research using data generated from across the NHS,
including genomics, imaging and pathology. This supports a broad range of types of research,
including across priority areas such as cancer diagnosis, and development and validation of
AI-enabled tools and technologies by:
expanding the scope, capacity and capability of the NHS Digital TRE, with a target of
250 users (March 2023)
developing a network of sub-national or regional linked TREs (March 2025)
enable researchers to access linkage-enriched genomics data sets from linked sources
(2025)
Appendix B: national digital channels roadmap (NHS App and website)

To fulfil our ambition to make the NHS App a front door to the NHS, extending the functionality and
features available through the App and NHS.uk website, we will take an iterative, user-led
approach – exploring, testing and refining our offer. Delivery is agile – what we develop depends
on what users tell us matters most to them to manage their health, keep them well and get them
well.
There is also much we can learn from best practice used in consumer-facing apps, as well as
health apps being developed internationally. For example, in the US, Kaiser Permanente uses a
multi-channel approach to remind their members to book into routine screening and health checks.
In Singapore, the Health Promotion rewards programme incentivises healthy behaviours by
offering rewards and vouchers for shopping healthily or exercising. Israel’s largest state-backed
health provider, Clalit, combines user-generated and electronic patient record data to predict
patient risks of developing serious health conditions and enabling early intervention. The NHS App
is already recognised globally as leading the way in terms of uptake – but we will need to innovate
constantly to ensure we fulfil its true potential.
To ensure we are fully leveraging the opportunity that the NHS App presents as a mainstream
‘front door’ through which the population can access health information and care – particularly in
the face of technological and scientific advancements such as genomics – we are undertaking
work this summer to set out a long-term vision and direction, exploring the full potential of the NHS
App’s role in:
pathway management
prevention
personalised medicine
clinical research
We are making sure we have access to more sophisticated data on how the NHS App and NHS.uk
website are used, so we can make informed decisions to improve our services and understand the
impact they have on people’s health outcomes. We will make this data more accessible through
enhanced public-facing dashboards by the end of the financial year.
We will also clarify how third-party apps can be integrated, defining what is both appropriate and
technically possible.
Delivering our ambition
Our delivery roadmap for the NHS App and NHS.uk website is organised around our triple vision –
together they will help people to:
manage their health (and social care)

stay well
get well
We have a suite of features we are planning now. However, these will be refined, expanded and
modified as we conduct more user research, make technical discoveries, and examine usage data
to tell us what features really are the most useful and impactful.
Therefore, the roadmap below is an indicative view and will evolve over time.
Manage my health
From June 2022

To manage my health, I can:
see an enhanced range of services my local pharmacies can offer me
From September 2022
start to receive messages sent by my GP in a secure inbox accessed through the NHS App;
with in-app notifications to let me know when there is a message to read
start to view and manage hospital appointments (if my local hospital is participating)
From December 2022
start to receive notifications and messages via the NHS App for my COVID-19 vaccine
appointments
start to be alerted by my GP that my prescription has been dispatched to a local pharmacy
find my way around the NHS App more easily with an improved design
access my online NHS profile where I can manage my contact details
see new information in my GP record and request my historical information directly from my
practice
From March 2023
register with a GP practice online (if my practice is participating)

find more information online about what sexual health services are nearby and the choices
available to me.
start to access hospital correspondence, including clinic letter and pre-consultation
questionnaires (if my local hospital is participating)
start to receive alerts, messages and notifications regarding secondary care appointments
through the NHS App (if my local hospital is participating)
access my child’s health record online, if I’m a parent or legal guardian
From March 2024
access my NHS vaccination history online

start to make enhancements specific to me on my online NHS profile, including the ability to
update my postal address
access the health record of the person I care for, where I have the correct authority
register with the NHS App, even though I’m not registered with a GP
give feedback on my experience when accessing NHS services
share my health and care information with trusted individuals
access video consultations (where my local GP or hospital is participating)
From March 2025 and beyond
view all my test results easily and consistently

review how my data has been used to plan services and contribute to medical research
exercise greater control over how my data is used by being able to opt out of specific uses of
my data if I choose, once I have been informed of the potential benefits
access services that are relevant to me
Stay well
From June 2022
To stay well, I can:
find more information on women’s health including new menopause content

access enhanced mental health information about services for children and young people,
parents and carers
From September 2022
use the online Heart Age tool to calculate my estimated heart age score and get advice and
guidance as to how I can improve my score based on managing risk factors such as diet,
cholesterol and exercise
book my COVID-19 vaccine or booster using the NHS App as well as through the NHS
website
From December 2022
access more health services using my NHS login (up to 100 services nationally)
find enhanced information online about my local dentists and opticians and see what services
they can offer me
From March 2023
access digital tools to help me track my blood pressure and share this with my GP
access more information and support for new parents
From September 2023
book a flu vaccination appointment using the NHS App or NHS.uk
From March 2024
receive alerts and notifications regarding health checks and screening services through the
NHS App
be signposted to NICE approved digital health products that might be relevant to me – for
example, to help me stop smoking or manage a long-term condition
access a digital health check that highlights my risks of getting the biggest preventable
conditions, such as cardiovascular disease and type-2 diabetes, and points me to tools,
support and actions I can take to reduce my risks
be invited to use novel diagnostics to detect cancer early

access public health digital tools – and, where I choose to, have this linked back to my online
NHS profile
link my wearable devices and other health-related data to my online NHS profile
Get well
From June 2022
To get well, I can:
access my GP’s online triage and message-based consultation offer (if enabled for my
practice)
find, in one place, information on perinatal mental health services available near me, including
those I can use for crisis support
get support for myself and my partner in the perinatal period to find information on what
mental health services are available, how to access them and what to expect
From December 2022
To get well, I can:
see how long I may have to wait for an appointment at my local hospital and access relevant
advice to make healthy choices while I wait (if my local hospital is participating)
From March 2023
To get well, I can:
see more ratings and reviews of local NHS services
From March 2024
To get well, I can:
be notified that I might be eligible to take part in a clinical trial and access more information
about it
be supported at critical moments of transition when I might need to start to access social care
– for example, following a stroke, bad fall or a dementia diagnosis
use my NHS login to access NICE-approved digital health products that my GP or care team
have recommended to me – for example, to help my anxiety and depression, or to better
manage my diabetes or cardiovascular disease
To get well, I can:
book into direct access diagnostic clinics through integration with 111 online
order an at-home diagnostic for a range of blood or urine tests
choose to access 111 online through the NHS App, so the clinical triage has a rich picture of
my health history -, including my recently uploaded latest health data from my wearable
device
join registers of people willing to participate in clinical trials so I can be contacted proactively
share my genomic profile so this can be taken into account by my care teams
have a joined-up view of key health and social care information accessible through a single
login
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This publication is available at https://www.gov.uk/government/publications/a-plan-for-digital-

prevent people’s health and social care needs from escalating

1. Equipping the system digitally for better care

2. Supporting independent healthy lives

3. Accelerating adoption of proven tech

A brighter future depends on a stream of transformative technologies being developed and

4. Aligning oversight with accelerating digital transformation

Our starting point

There are 3 main barriers in the way:

This is so that, by 2025:

By March 2025, constituent organisations of an ICS have:

Our goal is:

Our goal is:

Section 1: embedding digital technologies

Equipping the system digitally for better care

Digitising health and social care records

Details are in Appendix A.

A life-long, joined-up health and care record

Details are in Appendix A.

Digitally supported diagnoses

improve the accuracy of a diagnosis

We are also using robotic process automation (RPA) (https://www.nhsx.nhs.uk/key-tools-and-

Details are in Appendix A.

Supporting independent healthy lives

Putting NHS services in people’s pockets through digital channels

access more services and resources proactively

Scaling digital health self-help, diagnostics and therapies

Details are in Appendix A.

Accelerating adoption of proven tech

Systematising tech research and development partnerships

Details are in Appendix A.

Buying tech better across health and social care

Building on guidance for trusts in Procurement Framework Strategy Recommendations

simplify procurement processes

Details are in Appendix A.

Aligning oversight with accelerating digital transformation

Using our regulatory levers

We need to use our regulatory levers to:

signal that digitisation is a priority

Details are in Appendix A.

Details are in Appendix A.

Supporting social care

access high-speed connections

Details are in Appendix A.

Section 2: our vision for a digital future

How this will make a difference

Enhancing the impact on people providing services

the right digital tools

Continuously improving performance

Constant tracking of patient-reported outcome measures (PROMS) and patient-reported

Appendix A: our action plan for delivering a digital future

People at the heart of care (https://www.gov.uk/government/publications/people-at-the-heart-of-care-

Putting core digital capabilities in place

Electronic records and other critical systems

Resilience to cyber attack

Building digital skills