GCN221208051186

I would like to return this laptop. Please provide me with the necessary information to process this
request. My order is number 2004685196 and I received this device less than 30 calendar days ago. I
appreciate your assistance in this matter. Sincerely, Michael Day

Michael Day(michael@aesopkids.org)

*************************************************************************************
Hi there Michael,

Thank you for reaching out regarding your concern. Rest assured I will make sure that this gets taken
care of.

I am sorry to hear that you would like to return your laptop in this case, we need to reach out to order
support so that they can provide some of the details that you might in order for us to get the details on
how will you be able to return your Laptop. For your reference, you may reach them here at
orders@lgcns.com.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

#ICOMP#CMDV#T-027#KB3496699

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GCN221209051638

Hello,

I have LG Slim External Multi DVD Rewriter , model GP08LU10, I have Surface pro 8 Windows 11 22H2,
my external dvd can't be recognize by surface pro.

Pls help me to can connect it and should I download the drivers for windows 11 ( but I can't find it in
internet)

Best regards

Saad AIOUCHE
AIOUCHE SAAD(saad.aiouche@yahoo.fr)
************************************************************************************
Dear Saad AIOUCHE,

I hate to hear that your DVD drive isn’t working properly. The unit is plug-and-play, so no driver is
necessary. It also works if you are using Windows 7,8,10 or Windows 11 since the unit is forward-
compatible with Windows operating system. There are some troubleshooting steps you can try, though.

- Try to use a different USB cable

- Try connecting the device to a different computer

- Try plugging into a different USB port of the PC/Laptop

When playing movies, you will need appropriate media player applications installed in your computer
depending on the type of discs like using a VLC media player for CDs and DVDs, or using LEAWO for
playing Blu-ray discs. You can easily download and install those applications from their respective
developer’s websites:
For VLC,

https://www.videolan.org/

For LEAWO,

https://www.leawo.com/

If these steps don’t resolve the issue, your DVD drive may need service. If it is still under the
manufacturer’s warranty (within one year of the date of purchase) you may swap the DVD drive for a
factory-reconditioned unit, instead of waiting for service. Processing a swap usually takes seven to ten
days after we receive the defective unit.

If you wish to swap your unit, please provide the following information:

- Phone number

- Cell phone number

- Complete physical address

- Model number

- Serial number

- Attach a copy of the original receipt showing the store name & logo, and the date of purchase

If the unit is out of warranty a flat rate fee covering shipping, handling, and replacement will be incurred
as follows:

Bluray Drive: $50

DVD Writer: $25

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.
Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

#IMEDS#TBSL#NONE#KB3496704

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GCN221209051662

Hi,

I am trying to purchase a Gram 17 but I can't check out with PayPal. I am also in able to change my
password so I am unable to log into my lg account.
Matt
Matt Blankenship(ockwaman@posteo.de)
*************************************************************************************

Hello there Matt,

I hate to hear that you are having an issue with the MyLG.com website. Our IT team is aware of the
situation and is working to resolve the problem. I will submit a complaint on your behalf so there is a
record of the issue you encountered.

To be completely transparent, it may take some time to have the problem corrected. You may want to
consider creating a new account. This would mean re-entering all your information, and I understand
this could mean considerable work depending on the number of products you have. It would ensure you
don’t miss any news or updates, though.

In regards to your order, we need to reach out to order support so that they can provide some of the
details that you might in order for us to process your order and your payment through Paypal. For your
reference, you may reach them here at orders@lgcns.com.

Again, I apologize for the inconvenience. If you have any other questions or concerns, please let me
know.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.
This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-
appointment.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

#ICOMP0#MYLG310NONE# KB3496709

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GCN221208051213

I am trying to order a laptop and keep getting an error message "We've encountered a problem
processing your payment. Please check the details or update your payment method."

Everything is correct with my Master Card and PayPal will not go past the "Place Order" page.

I am using Google Chrome and tried Edge yesterday as an option. I have tried several times yesterday
and today and get an email every time.

Payment Transaction Failed

• Reason

There was a problem processing the payment. Please check your credit card information and see if you
have entered everything correctly.

• Checkout Type

onepage

• Customer:
<kirkus@charter.net>

• Items

LG Ultra PC 17" Lightweight & High Performance Laptop with Intel 11th Gen i7 and NVIDIA GTX1650Ti x
1 USD 999.99

• Total:

USD 1097.4900

• Billing Address:

• Shipping Address:

• Shipping Method:

Standard

• Payment Method:

Credit or Debit Card

• Date & Time:

Dec 7, 2022, 9:12:46 PM

I would order from Amazon but I can not find the same Laptop with the same specs.

Eddie Kirkus(kirkus@charter.net)
=====================================================================================

Hi there Eddie,

Thank you for reaching out regarding your concern. Rest assured I will make sure that this gets taken
care of.

I am sorry to hear that you are unable to purchase your laptop and there is an issue when it comes to
the payment method that you are using, in order for us to resolve this we need to reach out to order
support so that they can provide some of the details that you might in order for us to get the details on
how will you be able to return your Laptop. For your reference, you may reach them here at
orders@lgcns.com.

I hope this information has been helpful. Please let me know if I can be of further assistance.
Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

#ICOMP#CMDV#T-027#KB3496739

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