So - 2ND - Ed - Sta - Read - Extra - U9 Andres Gonzalez
So - 2ND - Ed - Sta - Read - Extra - U9 Andres Gonzalez
So - 2ND - Ed - Sta - Read - Extra - U9 Andres Gonzalez
STARTER UNIT 9
1 Work in pairs and discuss.
4 Read the answer again. Match the words in
bold with their meanings 1–4.
1 What was the last thing you bought?
1 people who buy something in a shop
It was a bracelet Customers
2 Where did you buy it? 2 a person who sells things in a shop
At tomico Shop assistant
3 a piece of paper that shows the price you paid
3 Were you happy with it? Receipt
Yes, it was a gift 4 the money you paid Refund
2 Read the question below from an unhappy shopper 5 9.1 The woman takes the sweater back to
and answer the questions. the shop. Listen to her conversation with the
shop assistant. Does she get her money back?
1 What did she buy?
She bought a sweater Yes, she does
2 What was the problem?
The color of the sweater in natural
light
3 What do you think is the answer to her question? 6 Listen again. What three things does the shop
Maybe it might be possible assistant offer before she gives the money
back?
1 Would you like to change it for another colour?
2 Would you like to change it for something else?
?
? ?? ?
PROBLEMQuestion: 3 Would you like me to ask the manager?
Can I get my money
??
? back? 7A Look at the extracts from the recording.
? Who’s speaking, the customer (C) or the
shop assistant (SA)?
Yesterday I bought a sweater I
really liked. Or at least I liked it 1 What’s the problem? SA
in the shop. But then I went
home and I looked at it again.
The colour looked really
different in natural light.
Can I get my money back?
2 I’d like my money back, please. C
3 I’m sorry, we don’t usually give refunds. SA
4 Would you like me to ask the manager? SA
5 Do you have the receipt? SA
3 Read the answer below and answer the questions 6 Here’s your money. SA
1 What advice does the writer give the woman? 7 Thank you! That’s great! C
I would advise you to change the sweater for
another item from the store
2 Is the situation the same in your country? 8 You’re welcome. Have a nice day! SA
Yes, it is the same on many occasions
PROBLEMS
Answer:
PROBLEMS