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    Lesson Introduction To Iso PDF

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    Nelly Musei
    The International Organization for Standardization (ISO) is an international standard-setting body that promotes worldwide standards for products, services, and processes. It is composed of representatives from national standards organizations in over 160 countries. ISO develops voluntary international standards to ensure safety, reliability and quality, which benefits organizations through improved processes and customer satisfaction, and benefits customers through higher quality products. Key ISO standards include the ISO 9000 family of quality management standards and the ISO 14000 environmental management standards.

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    Lesson Introduction To Iso PDF

    Uploaded by

    Nelly Musei
    25 views4 pages
    The International Organization for Standardization (ISO) is an international standard-setting body that promotes worldwide standards for products, services, and processes. It is composed of representatives from national standards organizations in over 160 countries. ISO develops voluntary international standards to ensure safety, reliability and quality, which benefits organizations through improved processes and customer satisfaction, and benefits customers through higher quality products. Key ISO standards include the ISO 9000 family of quality management standards and the ISO 14000 environmental management standards.

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    The International Organization for Standardization (ISO) is an international standard-setting body that promotes worldwide standards for products, services, and processes. It is composed of representatives from national standards organizations in over 160 countries. ISO develops voluntary international standards to ensure safety, reliability and quality, which benefits organizations through improved processes and customer satisfaction, and benefits customers through higher quality products. Key ISO standards include the ISO 9000 family of quality management standards and the ISO 14000 environmental management standards.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    25 views4 pages

    Lesson Introduction To Iso PDF

    Uploaded by

    Nelly Musei
    The International Organization for Standardization (ISO) is an international standard-setting body that promotes worldwide standards for products, services, and processes. It is composed of representatives from national standards organizations in over 160 countries. ISO develops voluntary international standards to ensure safety, reliability and quality, which benefits organizations through improved processes and customer satisfaction, and benefits customers through higher quality products. Key ISO standards include the ISO 9000 family of quality management standards and the ISO 14000 environmental management standards.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    INTRODUCTION TO ISO 9000/14000 STANDARDS

    International Organization for Standardization

    A number of organizations have taken the lead to set, monitor and manage these standards. The
    most influential group that monitors global standards is the International Organization for
    Standardization (ISO). The ISO helps define a consensus among participating groups, such as
    national standards institutes from over 160 counties and various industry associations

    The International Organization for Standardization is an international standard-setting body


    composed of representatives from various national standards organizations. Founded on 23
    February 1947, the organization promotes worldwide proprietary, industrial and commercial
    standards. It is headquartered in Geneva, Switzerland and works in 164 countries.
    nd healthcare.

    The use of the standards aids in the creation of products and services that are safe, reliable and of
    good quality. The standards help businesses increase productivity while minimizing errors and
    waste. By enabling products from different markets to be directly compared, they facilitate
    companies in entering new markets and assist in the development of global trade on a fair basis.
    The standards also serve to safeguard consumers and the end-users of products and services,
    ensuring that certified products conform to the minimum standards set internationally.

    ISO has a number of benefits:

     For Organizations:
     Improve Company and product quality
     Increase Customer Satisfaction
     Through Quality objectives and procedures, management and employees should
    be able to focus on what’s important.
     Each and everyone has their roles and responsibility defined.
     Provide continuous assessment and improvement
     For Customers:
     Product with improved quality and reliability
     Timely delivery
     Cost saving
     Data protection
     Third-party audit helps to ensure a proper verification process in place.
    Five Core Principles OF ISO
    ISO standards are based on five key principles:
    1. Response to Needs: ISO develops standards only when requested by an industry, a
    consumer group or other stakeholders. In most cases, these groups contact its national
    member association, which then forwards the request to ISO.
    2. Global Expert Opinion: Experts and committees from across the world discuss and
    negotiate all aspects of an ISO standard before it is approved.
    3. Multi-Stakeholder Process: In addition to experts and committees, there are consumer
    associations, academics, non-governmental organizations (NGOs) and government
    bodies involved.
    4. Consensus: ISO standards are developed only in a consensus-based environment.
    Comments from all stakeholders are always taken into account before a standard is
    finalized.

    Who is ISO

     ISO is an international agency consisting of 163 members (national standards bodies), 23


    from Africa, as at December 2015.

     Long name in English: International Organization for Standardization.

     Referred to as “ISO” which is derived from the Greek word “isos” meaning “equal”.

     It develops international standards to foster increased trade of products and services

    ISO 9000 (1)

     The ISO 9000 family addresses various aspects of quality management.

     The standards provide guidance and tools for companies and organizations who want to
    ensure their products and services consistently meet customer’s requirements, and that
    quality is consistently improved.

    ISO 9000 (2)

    Four primary standards

     ISO 9000:2015, QMS – Fundamentals and vocabulary

     ISO 9001:2015, QMS – Requirements

     ISO 9004:2018, Managing for the sustained success of an organization – A quality


    management approach

     ISO 19011:2018, Guidelines for auditing management systems.

    ISO 9000 (3)


    Secondary standards (10000 series)

    They include:

     10001 – QM-customer satisfaction – guidelines for code of conduct for organizations

     10002 – QM-customer satisfaction – guidelines for complaints handling in organizations

     10004 – QM-customer satisfaction – guidelines for monitoring and measuring

     10019 – guidelines for the selection of QMS consultants and use of their services (Refer
    to bibliography of ISO 9001:2015 for full list).

    Benefits of Quality Management System Implementation

     Operational efficiency
     Continual improvement
     Improved financial returns
     International recognition
     Enhanced customer satisfaction
     Satisfaction of other stakeholders
     Sustainability
     International recognition

    ISO 14000 Standards

     Contain a series of standards for taking a systematic approach to environmental


    management

     Provides guidance for voluntary development and implementation of sound EMS


    principles

     Applicable to any organization regardless of size, type, level of maturity

     Designed with integration in mind.

    ISO 14000 Core Standards

     ISO 14004:2016 – Environmental management systems – general guidelines on


    implementation

     ISO 14031:2013 – Environmental Management – Environmental performance evaluation


    guidelines

     ISO 19011:2011 – Guidelines for auditing management systems


     ISO 14001:2015 – Environmental management systems – requirements with guidance
    for use.

    Benefits of EMS Implementation

     Facilitating commerce

     Prevents environmental pollution

     A good help in compliance with the law and in fulfilling other requirements

     Increasing credibility and promoting a positive image

     Reducing environmental risk

    Benefits of an integrated management system

     Improved business focus

     A more holistic approach to managing business risks

     Less conflict between systems

     Reduced duplication and bureaucracy

     More effective and efficient audits both internally and externally

     Easier facilitation of the requirements of any new management system standard that the
    organization wishes to adopt.

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