Module 1: Introduction Quality Management What Is Strategic Quality Management?
Module 1: Introduction Quality Management What Is Strategic Quality Management?
Module 1: Introduction Quality Management What Is Strategic Quality Management?
First we need to understand what is strategy it means action of plan to achieve organization
goals which is directly related performance of the market place
As the process of establishing long-range quality goals and defining the approach to meeting
those goals. SQM is developed, implemented, and led by the upper management.
Objectives: Comparison with others for improvement on same merits / a practice that can
help them understand how they're performing compared to their competitors.
2. Quality control- measures and procedures to follow in order to ensure that the
quality of a product is maintained and improved against a set of benchmarks and
that any errors encountered are either eliminated or reduced. The focus of
quality control is to ensure that the product and product manufacturing are not
only consistent but also in line with customer requirements.
3. Strategic quality control -Establishing long-range quality goals and defining the approach
to meeting those goals. SQM is developed, implemented, and led by the upper
management.
5.SQM , TQM,SS
Quality is the the ability of a product or service to meet a customer's expectations for that
product or service
TQM stands for total quality management, a quality management system for determining the
quality standard of a product during the manufacturing stage to eliminate all of the flaws and
defects. TQM (Total Quality Management) is a QM method that focuses on quality with the
participation of all employees.
Poka-Yoke
A poka-yoke is a mechanism that is put in place to prevent human error. The purpose of
a poka-yoke is to inhibit, correct or highlight an error as it occurs. Poka-yoke roughly means
"avoid unexpected surprises" or "avoid blunders" in Japanese.
Advantages Disadvantages
It can help to prevent faulty goods It does not prevent waste of resources when products are faulty.
and services being sold.
The process of inspecting the goods or service costs money, e.g. the wages paid
It is not disruptive to production- cost of testing goods in the laboratory.
workers continue producing,
inspectors do the checking. It does not encourage all workers to be responsible for quality
ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help
companies effectively document the quality system elements needed to maintain an efficient quality system. They are not
specific to any one industry and can be applied to organizations of any size.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. It
should be considered to be a first step or the base level of a quality system.
The top management of an organisation should be determined and committed to implement a quality management system
People are responsible for the implementation of ISO 9000. An implementation team, headed by a Service Provider and a
Management Representative (MR), is to be established. The Service Provider and MR is the coordinator and is responsible for
planning and overseeing the implementation of the quality management system.
Conducting ISO 9000 awareness programs will inform all employees about the aim of a quality management system. These
include the advantages offered to customers and employees, their respective responsibilities and roles within the system, and
how the quality management system operates.
All personnel and all areas in an organisation are affected by a quality management system. Training regarding the quality
management system should thus be provided for all employees.
Once an organization’s quality management system has been compared with the ISO 9001:2015 standard, a documented
implementation plan is used to address any non-conformances
Documentation is an area where non-conformance regarding quality management systems are very common.
In order to control quality management system documentation, a documented system should be created
STEP 9: IMPLEMENTATION
In large organizations, it is best to implement the quality management system being documented as the documentation is
developed
The effectiveness of the installed system should be checked regularly by means of an internal quality audit
A management review should be conducted three to six months after quality management system implementation took place.
A formal application for certification is made at a certification body as soon as the quality management system has been
operating for a few months and has stabilized.
Although an organisation gained certification, it is important to note that it has to try and improve the suitability and
effectiveness of the quality management system on a continuous basis .
1. What is problem and problem solving for Quality circle? Explain its role in industry
A Quality Circle or Quality Control Circle is a group of people from the same area,
coming together voluntarily to identify, analyze the work area problems, and find
effective solutions.
quality circles contribute in increasing the quality, productivity and safety of the operations. More
importantly the workers develop a positive and problem solving attitude by participating in the QC
activities and derive more job satisfaction.
The 5S is the acronym. of five Japanese words which stands for seiri (sorting),
seiton. (set in order), seiso (shining), seiketsu (standardize) and. shitsuke (sustain)
Explain basic concepts, scope, and implantation barriers of ISO 14000
BASIC CONCEPT
The ISO 14000 standards provide a guideline or framework for organizations that need to
systematize and improve their environmental management efforts.
SCOPE
(4) organizational;
QC always involves executing the program QA does not involve executing the
program.
Testing team is responsible for QC. All team members are responsible for QA
QC Example: Validation. QA Example: Verification
QC Means Action for executing the QA means Planning for doing a process.
planned process.
Statistical Technique used on QC is known Statistical Technique used on QA is known
as Statistical Quality Control (SPC.) as Statistical Process Control (SPC.)
QC makes sure the results of what you've QA makes sure you are doing the right
done are what you expected. things
QC ensures that the standards are QA Defines standards and methodologies
followed while working on the product. to followed in order to meet the customer
requirements.
QC is the process to verify that QA is the process to create the
deliverables. deliverables.
QC is responsible for software testing life QA is responsible for full software
cycle. development life cycle.
What is PDCA Cycle? Explain it.
PDCA, which stands for Plan-Do-Check-Act, is a four-step project management tool for
implementing continuous improvement. It involves systematically testing possible
solutions, assessing the results, and implementing the ones that have shown to work.
3. Check- Analyze your pilot project's results against the criteria that you
defined
AS9100
ISO 13485
Lean
Six Sigma
Module 3: Total Quality Management (TQM)
Every organization strives to serve only one purpose, i.e., customer satisfaction through quality
products and services
#2 – Employee Involvement
#3 – Integrated System
#4 – Process-Centric Approach
A product or service reaches the market after passing through different processes
#5 – Systematic Flow
TQM is all about strategic planning to achieve quality excellence and business objectives.
#6 – Continual Efforts
#7 – Factual Decision-Making
The organization must make fact-based decisions because every employee is participating in
the quality evaluation processes
#8 – Relationship Management
A well-maintained relation with stakeholders like customers and employees will ensure
proper quality control procedures and honest feedback
Advantage
Advantage Disadvantage
5. Improved processes
8. What is the difference between General Maintenance and Total Productive Maintenance?
Total productive maintenance (TPM) is a strategy that operates according to the idea
that everyone in a facility should participate in maintenance, rather than just the
maintenance team. WHEREAS in general maintenance only maintenance crew will involve
in maintenance work.
Customer focus
Use data
Improve continuously
Involve people
Be thorough
Six Sigma methodologies
The above principles can be applied with one of two improvement
methodologies: Six Sigma DMAIC and Six Sigma DMADV. Each term's
name is derived from the major steps in its process, but each has its own
use.
DMAIC (define, measure, analyze, improve, control) is used to correct a
process that already exists.
3. Describe the preparation of Quality Function Deployment house of quality matrix by giving
suitable example
The basic Pareto chart is designed to compare the frequencies of an occurrence, according
to problem categories.
Given a set of recurring problems, it is common that a few problems will occur to a greater
degree than all the other problems combined. A Pareto Analysis can be used to analyze this
unequal distribution of occurrences and separate out the ‘vital few’ from the ‘trivial many’.
1. Discuss FMEA. Draw the format of FMEA. Explain with suitable example
"Failure modes" means the ways, or modes, in which something might fail. Failures are any
errors or defects, especially ones that affect the customer, and can be potential or actual.
"Effects analysis" refers to studying the consequences of those failures.
Concurrent engineering is a development and design method where all project phases
happen simultaneously. This technique effectively increases productivity while lowering
costs. The principle behind concurrent engineering encourages and improves
collaboration among different teams, departments and disciplines.