Tamkeen

IT Transformation roadmap
infrastructure project
01-Nov-2020

01 Nov 2020
 ❖ IT vision , mission and strategic objective.
❖ IT At glance
❖ SWOT
❖ Overview of product & Technology.
❖ Overview of projects , workstream & scope, align with high level business objectives.

Agenda ❖ People Process Technology

❖ IT Transformation projects road map
❖ High level application architecture.
❖ Proposed rollout of Digital transformation project
❖ High level Project plan .
❖ Hourly system project – high level plan
❖ High level Timeline , Milestone,
❖ Resources profile KSA collaboration with offshore team.
❖ Projects approach & Methodology , People , resources and technology VS apply quality & governance control
& release management.

❖ Project success criteria & anticipated Benefits. Project deliver on time with planned
budget …etc.
❖ Projects risks assumptions and constraints.
IT department Vision , Mission & strategic objective

Our Vision
Is to have state-of-the-art facility with latest technology and best internal full solution for backend and
frontend application those are handled by highly qualified and experienced engineers that will be delivering
full ERP solution & IPO-IT standard matching internal and customer services.
Our Mission
It is mission IT department to develop Tamkeen CRM & AX beside capable high quality standard
infrastructure to help and support daily departments operation with improvement to achieve operational
excellence.
Our strategic objective
• Deliver consistent industry leading result through technology.
• Understanding & Capture key users needs.
• Researching & Implementing creative and usable of Internal & customer needs.
• Enable best customer services.
• Automate all Tamkeen processes a cross function.
Our Goal
• Qualified engineers to fix the current processes and lack of integration between CRM & AX to ensure all
data are accurate.
• Develop the Web & mobile application to increase the revenue and customers satisfaction.
• Develop infrastructure that best matches the previous goals.
IT At glance

3 Cloud Solutions 3 Data Centers

- MS 365. - On-prem private (VMware). 20 Supported branches over
- V2 for current environment. KSA.

12 IT Resources
50+ Wide and local 7 Outsourced
2 Mobile Apps
Networking Devices. 80+ AX & CRM Users.
200+ Network Users

1 Websites 20+ SQL Databases 230 Computers.

2 Managed Domain Names 40 + Enterprise Network

registered. Printing Solution.
 SWOT The Currents core application not mature enough
FACT
as system , Solution & version

STRENGTH WEAKNESS
• 70% of developer and business analyst
Background in the same industry. • Lack of business process, Policy and rule.
• Great IT environments and team work. • Lack of IT governance and compliance.
• Arabic speaker to support the culture. • Lack of transition for go live to end users.
• Fast resolution and response of IT incidents • Unstandardized approach and methodology.
without operational level agreements. • Role & Responsibilities not clear a cross
function that Impacted security role.

OPPORTUNITIES
T HREATS
• Lack of commutation and business officer support
• Microsoft office 365 capabilities not used A cross function.
And already paid SharePoint , DevOps …etc. • PCs and laptop not fit for use by developer.
• Subscribe with any provider for Learning management • Mobile application languages not the best in
system LMS. the marker & difficulty of resource and development
• Activated Power BI for better business intelligence reporting • Other big 4 companies & competitors better
a cross function. than us in core application and frontend and IT drive the
business in proper way.
Overview of IT Proposed Product solutions
Internal &
External Portal

Tamkeen HR Digital Transformation

STRATEGY DESIGN BUILD TRANSIATION OPERATE

IT Governance Software development Business need IT Change management IT Request

lifecycle
IT cost CMDB IT Incidents & Problem
Workflow
Full IT Solution design Release management
Project Management Resources DMS SharePoint
Services Catalogs & Knowledge management &
Service Management Level Self service awareness Branch Support

IT Contract & Asset

PLATFORM

Integration
IT Common Solutions – People, Process and Technology

Is to help achieve TamkeenHR strategy goal through leading IT digital transformation & create value through digitalization

Offshore office:
Remote office for solutions Dev. HR & Payroll system
Build & customize on D365 &
Dynamics 365: owned the source code.
TamkeenHR
Incorporates Both ERP & CRM
Functionalities Tomorrow
Integration: Middleware for
integrating Apps, Add-Ons, and
Manpower Add-on: handle all WF.
manpower operations • A more automated approach
• Standardised processes and
B2B & B2C Add-ons: technology
Handle all the B2B & B2C sales Progressive
and operations. • Business efficiency
Implementation • Protecting our reputation
Web & Mobile Apps:
Internal & External portals, • Minimising risk
customer, operation, and self
services Mobile Apps. Crawl, Walk, Run • Improved quality of
information
Hourly services system • Better informed decisions
(Standalone): Handles Hourly
sector sales and operations and fully
integrated with D 365.
Document management Add-On:
Business Intelligence: Reports, Content and workflow
Dashboards, analytics, and management.
KPI’s.
People Process Technology

People

Process
Sure Step: For Dynamics 365 development.
Agile (Scrum) :For Web and Mobile development.

Technology
Dynamics 365, Azure Application services, Azure
DevOps, Power BI, Flutter Mobile Development, Azure
App Logic.
Application architecture high level component
 Proposed rollout of Digital transformation project
• Build offshore team & office location.
• Start Hourly system development (AS-IS & proposed technology).
• Engagement with HR & Payroll system company to receive quotations & demo.
• Engagement & Capture requirement for 3rd party integration.
• Microsoft Partnership.
Oct 2020 July 2021

TamkeenHR – Digtal Transofrmation

Recritments

Select offshore location & office

Location
&

Interview & Recruitment

Kick off estimated Jan 2021
Functional capibilty

Hourly sector developments

HR & Payroll – POC & agreements
D365 - Development
3rd party integration
Frontend development Mobile & Web

Prepare for Data Migration

Migration

Go live
&

Collaboration & awareness

Go – Live
Time – High Level Plan on the page (Implement , Focus & grow )
2020 2021 2022 2023
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Full Solution Focus & develop current &
Core application Digital transformation
low priority projects
Focus , Continues Improvement
Grow , Continues Digitalization

2020 2021
Hourly System – High Level Plan
 TRAX Scop & timeline , Milestone.
6 months

Analysis Design Development Deployments go live

Activites & Delievalble

• Kick off the Project. • Functional design documents. • System Configuration. • Technical Training. • Project closure report.
• Custpme Cosde , workflow. •
• Project plan & Project charter. • Fits & gap analysis.
• Data acceptance , integration.
End user Training • Project delivable.
• Functional requirements • Process test scenarios. • Final data migration.
• Perfomabce testing & UAT. • Production envioment
document. • Prodcutuoion envioment
• Fit gap analysis. readiness.
specfication . • Go live
• Infrastrucure design • Data migration code
documents. development.

The Project will be in weekly basis review as reporting from PM and QM to our project sponsor CEO
Milestone
• • Technical Training completed. •
Foraml Kick off of the Project. • Completion of configuation & • System configuration & setup Go live support complete.
• Approval of Project plan & completed. • End user Training and traistion • Trasintion to opearion
setup of modules.
Project charter. • Development completed. phase completed. complete.
• Acceptance & design
• Approval of Functional design • Test script completed. • Production envioment ready. • One year support with
specifications.
documents. • Non-production environments readiness. acceptnace SLA.
• Infrastrucure design documents handoff complete. • Final data migration (master
defination approval. data & opening balances
completed).
• System Go live ( release)
 Hourly System Activites & Milestones.
6 months

Analysis Design Development Deployments go live

Activites & Delievalble

• Kick off the Project. • Functiaonal design documents. • System Development . • Technical Training. • Project closure report.
• Process test scenarios. • integration. • End user Training • Project delivable.
• Project plan. • Perfomance testing & UAT.
• Functional requirements • Final data migration. • Planned for 24/8/2021
• Prodcutuoion envioment • Production envioment
document. specfication .
• Infrastrucure design readiness.
documents. • Go live

The Project will be in bi-weekly basis review as reporting from PM and QM to our project sponsor CEO
Milestone
• Formal Kick off the Project. • Development completed. • End user Training and transition • Go live support complete.
• Acceptance & design
• Approval of Project plan • Test script completed. phase completed. • Trasition to opearion complete.
specifications.
• Infrastrucure design documents • Non-production environments • Production envioment ready. • Kickoff continues development
defination approval. handoff complete. Final data migration (master and enhanced phase
data & opening balances
completed).
• System Go live ( release)
Resources profile KSA collaboration with offshore
team. Office Admin Team Lead

Full Stack Mobile ERP ERP Technical Business

DB admin Data Analyst QA / QC
Developer X4 Developer X2 Functional X2 X2 Analyst

Select offshore location & office

Recritments

Location

Interview & Recruitment

&

Kick off estimated Jan 2021

KSA Team

40% to 60% of resources

In 1st quarter of 2021
Team Rotation between two office.
Projects approach & Methodology , People , resources and technology VS apply
quality & governance control & release management.

Quality Control gates , Check , & tasks

Requirements & Technical review Requirements Engineering Release & Go live

• Functional and Non-functional requirements. • Meet acceptance criteria. • User acceptance test.
• Backlog is evaluated • Stakeholder sign off. • Training & campaign.
• Acceptance criteria added. • Monitoring & act.
• Technical details added.
Project success criteria

Our critical success factor to deliver full IT digital transformation

Hiring the IT talents resources

Top management support and involvement

Key user & SME involvement

Clear goal & scope

IT team Competence

End user training and awareness

Business process reengineering

Change management

Effective communication & Collaboration

Minimal customization

Effective project management tools & methodology

 Project risks.
• Scope Creep: There is a risk that requirements not fully captured due to lack of key users commitment affect the successful of the project on time.
• Mitigation: We need to be sure to have talented key users in all system functions with a certain level of project dedication in order to capture the correct business requirements.

• Resistance to change: No matter how much we thinks we are ready for change, ERP deployments always carry a sizeable amount of resistance.
• Mitigation: Identifying the sources of resistance and building a robust change management plan can help in addressing this challenge.

• Lack of key users or SME: There is an obvious lack of experienced users in different TamkeenHR Depts.
• Mitigation: A highly skillful key users with previous systems implementation need to be recruited .

• Unrealistic planning and expectations: An ERP implementation is not going to reap benefits overnight. It takes a whole lot of effort, time, and cost to get the most out of an
ERP.
• Mitigation: Having realistic expectations in place, and working towards the achievable is essential as shown in the plan we are working using agile methodology that is aiming at
delivering project core components withing the first year then adding the supporting modules and deliverables in the later iterations to have the full functioning system during
two years.

• Inadequate budgets: Getting an ERP on board does not just include license costs, but also implementation, training, maintenance, and many other hidden overhead costs that
are realized throughout the implementation.
• Mitigation: When budgeting we have allocated for these costs to achieve the best results.

• Lack of quality assurance: The primary purpose of quality assurance is to prevent defects, risks, or nonconformities that may occur in production. To get the most out of the
ERP investment, it is imperative that sufficient quality assurance is carried out before the system is fully implemented.
• Mitigation: we are planning on having QA/QC team from the first day of working to guarantee the effectiveness and sufficient review of our approach through out the whole
process.
Dynamics 365 project Assumptions.

• Business awareness: Nowadays Tamkeen has a better business maturity than the
previous implementation which will lead to better implementation experience.

• Recruiting highly skilled key users: Tamkeen working on recruiting highly skilled
key users for the sake of successful ERP & CRM implementation.

• Building a team with high skill levels to do the in-house development: we should
build a team with sufficient skill level to create the desired system as we are going
to build our own system.
Thank you