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Social Cognition: Heuristics

Too Many Choices: When information is complex and confusing, how


do you make a decision?

HEURISTICS
These are simple rules for making complex decisions or drawing inferences in a rapid and efficient
manner.

Why use heuristics?


Any input beyond our limit puts us into a state of information overload where the demands on our
cognitive system are greater than its capacity.

To deal quickly with large amounts of information, especially under conditions of uncertainty where the
“correct” answer is difficult to know or would take a great deal of effort to determine.
HEURISTIC STRATEGIES

1. REPRESENTATIVENESS: JUDGING BY RESEMBLANCE

A strategy for making judgments based on the extent to which current events resemble other stimuli.
The more similar an individual is to typical members of a given group, the more likely he/she is to
belong to that group.

2. AVAILABILITY: IF I CAN RECALL MANY INSTANCES, THEY MAYBE


FREQUENT
Suggests that the easier it is to bring information to mind, the greater its impact on subsequent
judgments or decisions.

The fact that we can bring some types of information to mind quite readily suggests that it may indeed
be frequent or important, so it should influence our judgments and decisions.

But relying on availability in making social judgments can also lead to errors. Specifically, it can lead us to
overestimate the likelihood of events that are dramatic but rare, because they are easy to bring to mind.
3. ANCHORING AND ADJUSTMENT: WHERE YOU BEGIN MAKES A
DIFFERENCE
This heuristic involves the tendency to deal with uncertainty in many situations by using something we
do know as a starting point (the “anchor”) and then making adjustments to it.

The self is the most common used anchor in social cognition.

EXAMPLE:

If you are to judge another person’s productivity, the anchor for your final judgement maybe your own
level of productivity. (reference point)

Depending on your own level of productivity, you might therefore underestimate or overestimate that
person’s level of productivity.

4. STATUS QUO HEURISTIC: WHAT IS, IS GOOD


Objects and options that are more easily retrieved from memory may be judged in a heuristic fashion as
“good.”

These objects and options are often judged as better than ones that are new, are rarely encountered, or
represent a change from the status quo.

What are the imperfections of the social cognition process?

SOURCES OF ERROR IN SOCIAL COGNITION


1.Optimistic bias - a powerful predisposition to overlook risks and expect things to turn out well.
Research findings indicate that most people believe they are more likely than others to experience
positive events, and less likely to experience negative events (Shepperd, Carroll, & Sweeny, 2008)

We often have greater confidence in our beliefs or judgments than is justified—an effect known as the
overconfidence bias.

People who are least competent in a domain are often the most likely to be overconfident of their
judgments in that domain.

Like many other types of judgments, we frequently have to assess our competence under conditions of
uncertainty—where all the relevant information is not known.

2. Counterfactual thinking: Imagining “what might have been”

Counterfactual thoughts seem to occur automatically in many situations. It seems easy to imagine that
things might have turned out differently.

By imagining how we might have done better, we may come up with improved strategies and ways of
using our effort more effectively
3. Magical thinking, terror management, and belief in the supernatural

Magical thinking - such thinking makes assumptions that don’t hold up to rational scrutiny but that feel
compelling nonetheless (Risen & Gilovich, 2007).

Assumes that one’s thoughts can influence the physical world in a manner not governed by the laws of
physics.
REFERENCES:

Baron, R . & Branscombe , N. (2017) Social psychology 14th Ed. Pearson Educ. Inc.

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