History

Victory Cem Manufacturing Sdn Bhd which is located in Semenyih and office in
Seremban 2 Heights. Victory Cem Manufacturing Sdn Bhd (1138579-P) is a Malaysia-based
manufacture of pre-mix concrete cement based mortar and skim coat for use in construction.
It also is a young and dynamic company that established in 2014. Victory Cem
Manufacturing Sdn Bhd have a superior track record in producing the highest quality and
safest products and services to the clients through years of involvement, know-how, tenacity,
commitment and reliability. With more than 5 years of experience and counting, Victory Cem
Manufacturing Sdn Bhd depend on our in-house expertise as well as highly educated and
experienced person to cater to clients' high expectation.

Victory Cem Manufacturing Sdn Bhd have successfully carried out numerous
processing of cement to produce best skim coat and supplying to several customers. More
often than not, Victory Cem Manufacturing Sdn Bhd supply dry mix building materials like
Base Coat, Finish Coat, Thin Mix, Thin Render 510, Render 510, Render 815, Tile Adhesive,
Mortar, and Floor Screed as well as bring the best application practices and industry
knowledge with Victory Cem Manufacturing Sdn Bhd to every project. Victory Cem
Manufacturing Sdn Bhd also worked with market leading developers and contractors for the
projects ranging from the Skyscrapers to Terraced House colonies. Victory Cem
Manufacturing Sdn Bhd have literally dozens of satisfied customers whose trust Victory Cem
have earned with quality material supply and the highest levels of professionalism. Victory
Cem Manufacturing Sdn Bhd is proud of their work process and achievement.

Thus, V-mix brand officially registered and quality accreditation certificates acquired.
Today, V-mix wound up one of the favored selection of contractors and professionals in the
local construction industry. The team is helmed by instructed and well experienced as well as
dynamic players in the cement based industry. Manufacturing facility with current capacity of
50,000 tons every year that situated at Semenyih. A strategic location at the heart of fast
developing Klang Valley and South Region bolstered by superior infrastructure permit
effectively convey on time to customer needs.
Vision & Mission

Mission of Victory Cem Manufacturing Sdn Bhd is to supply the highest quality
technical mortar and building materials at the most affordable price and to provide the best
service to customers. Victory Cem Manufacturing Sdn Bhd has always keep up to their
company’s mission where at Victory Cem Manufacturing have aligned with some of the best
manufacturers in the business that the world has seen and aim to only carry top concrete
cement and skim coat to esteemed customers. Concurrently, Victory Cem Manufacturing Sdn
Bhd strive to give careful attention to every aspect by the team of dedicated personnel’s.
Victory Cem Manufacturing Sdn Bhd aim to always take into consideration even the smallest
details, from technical requirements to the urgency in delivery and ultimately be known as an
industry leader.

According Victory Cem Manufacturing Sdn Bhd’s vision, their sole objective has
always been to emphasize on adding value to the industry by ensuring that Victory Cem
Manufacturing’s business solutions are the safest and highest of quality. Victory Cem
Manufacturing Sdn Bhd cater a range of products, services and systems that will always meet
even the most stringent requirements of their customers. Victory Cem Manufacturing Sdn
Bhd’s vision is also to be preferred choice of supplier for technical mortar and building
chemicals in the local construction industry as well as internationally.
Company Logo

Figure 1: Victory Cem Manufacturing Sdn Bhd Logo

 MD
MR RAVE

SALES LOGISTICS AND

HR / ADMIN FINANCE/ACCOUNT
MARKETING PROCUREMENT

MANAGER
MR KALAI

MANAGER MANAGER MANAGER

MS SHAMIINDRA MR SARA MS RANJINI SALES ADMIN EX
MR SHARIN

HR ASSISTANT ACC ASST OFFICE ASST ASS MANAGER

MR RAJ MS DIVYA MR THAVA MR RIDZUAN
SALES ADMIN EX
MR KAYUM

ADMIN ASST
MS SUGANTHI

Organizational Chart

Figure 2: Victory Cem Manufacturing Sdn Bhd Organizational Chart

 Victory Cem Manufacturing Sdn Bhd has four departments functioning. The
managing director (MD) for this company is Mr Rave. Based on the second hierarchy, the
first department is the Human Resource/ Administration Department. Their main duty is to
handle the recruitment process of the company in hiring new employees, preparing monthly
payroll and related payments such as Employees’ Provident Fund (KWSP) and Social
Security Organisation (SOCSO) of employees. They also plan on the job descriptions of
every other positions of the organizational chart, and also prepare recruitment forms. The
head of department for this sector is Ms Shamiindra followed by Mr Raj as the HR Assistant,
and Admin Assistant Ms Suganthi.

The second department is the Finance/Account Department. The manager of

finance/account department is Mr Sara with Account Assistant Ms Divya and followed by
Office Assistant Mr Thavaraja. The finance and account department mainly handles the
accounts of the company, tax, GST, and salary. For the next department, sales marketing the
manager for this department is Ms Ranjini and the assistant manager for this department is
Mr Ridzuan. This department functions mostly out of office such as site work are also
involved mainly with projects.

The fourth department, sales and procurement the manager for this department is Mr
Kalaiyarasan with two other executives Mr Sharin and Mr Kayum who basically handles the
production process, packaging, and transport system.
Quality Policy

In quality management system, a quality policy is an archive together created by

administration and quality specialists to express the quality goals of the association, the
satisfactory level of value and the obligations of particular offices to guarantee quality.
Quality policy management is a long haul key issue and frequently has a 10-year scope. In
simple words, quality policy simply means the expressions, intentions, direction, and aims
regarding quality of its product and processes by the top managements of a company. Victory
Cem Manufacturing Sdn Bhd has ISO, SIRIM QAS and SETSCO qualification as well.

ISO 9001
Section 5.3 of the ISO 9001 standard requires a composed, very much characterized
quality policy that is conveyed and comprehended inside an association. Section 5.3
additionally sets out a portion of the prerequisites for quality policies. Quality Policy of
Victory Cem Manufacturing Sdn Bhd that show in Figure 3 is to achieve customer
satisfaction by rendering all services with integrity at all times and provide cost effective,
time sensitive project management and trading services as per their customers’ requirements.
 The Quality Policy and Manuals shall be updated to comply in response to changes in
standards such as ISO 9001: 2015. The top management and employees shall strive to deliver
their commitment to achieve this policy. The policy shall be implemented and understood at
all levels and in order to ensure this policy is achieved and maintained consistently,
measurable quality objectives are established. The suitability of the policy and objectives
shall be reviewed periodically during the management review.

Figure 3: ISO Certificate of Victory Cem

Manufacturing Sdn Bhd

SIRIM QAS INTERNATIONAL

SIRIM QAS International Sdn Bhd is Malaysia’s driving accreditation, inspection,
certification and testing body under various bodies including the United Kingdom
Accreditation Service (UKAS) and the Department of Standards Malaysia (STANDARDS
MALAYSIA) among others. SIRIM conveys its services with the most and highest standards
of integrity basic its vision of being a chief total solution supplier in quality in Malaysia.
Victory Cem Manufacturing Sdn Bhd has do test report with SIRIM with the products of
Base Coat, Finish Coat, Thin Render 510, and Render 510. These accomplishments exhibit
the high level of competency, impartially and credibility in the area of congruity assessment
of Victory Cem Manufacturing Sdn Bhd.

SETSCO
Setsco Services Pte Ltd is one of the Singapore’s biggest test and inspection
organizations certify by the Singapore Accreditation Council includes Singapore Laboratory
Accreditation Scheme (SAC-Singlas) to ISO/IEC 17025 and by SAC to ISO/IEC 17020,
ISO/IEC 17065 and ISO/IEC 17021. Setsco is a main organization offering a far reaching
scope of testing, inspection, calibration, certification, training and consultancy services to key
markets. Setsco can give understanding into an extensive scope of conventional and new
materials in the market, giving experts in the business the industry to settle on educated and
determined choices. Setsco achieve this with the guide of some latest, new testing techniques
and experience specialists for the building material analysis such as cement like Base Coat,
Finish Coat, Thin Mix, Thin Render 510, Base Coat Premium, Finish Coat Premium and
Thick Base Premium of Victory Cem Manufacturing Sdn Bhd.

Clients

Victory Cem Manufacturing Sdn Bhd delivers unrivalled and

exceptional products and services where customers are their
starting point. Victory Cem Manufacturing Sdn Bhd is
involved with many clients all over the world (as shown in
Appendix) providing ultimate services with minimum
complaints and makes sure customers’ expectations are met.
Victory Cem Manufacturing Sdn Bhd also supplies goods to
their clients with affordable price. Victory Cem
Manufacturing Sdn Bhd has successfully worked with all
these well-established clients. Victory Cem Manufacturing
Sdn Bhd always make sure that customers’ needs and wants
or complaints are kept updated for a faster response. It
 conducts customer survey for them to get feedback for better
improvement in their services and also products sold. Victory
Cem Manufacturing Sdn Bhd works hand in hand with their
customers to maintain their relationship thus learn and share
knowledge with each other. Victory Cem Manufacturing
Sdn Bhd enhances good customer relationships in order for a
long term service to be given. Clients are their prior
importance. It supply their products to many companies such
as skim coat. Some of the clients they work with are Domain,
Pro Build, Setiakon, Sapphire, MCT, Gamuda, Tuju Setia,
Pembinaan Yuen Seng (PYS) and etc.

The following are the businesses which are incorporated with Victory Cem Manufacturing
Sdn Bhd.

Competitors

The following are the competitors of Victory Cem Manufacturing Sdn Bhd.

Any business which is an opponent against

another. An organization in the same industry or
comparative industry which offers a similar
product called as a competitor. All businesses
face competition. The presence of at least one
competitor can diminish the costs of products as
the companies endeavor to pick up a larger
market share. Rivalry also expects organizations
to become more efficient so as to diminish costs.
Competitors of Victory Cem Manufacturing Sdn
Bhd are Evergreen, KgMix, Lafarge, M&G,
Weber, Starken, CMI, Corporate Excelsior,
Mape, Optimix, Cika, Greencem, Mc Bouchemi
and etc.
PROCESS FLOW DIAGRAM OF VICTORY CEM MANUFACTURING SDN BHD

Sales Process 1/4 day 1/4 day

Purchase Sales Delivery Sales Receive Official

Enquiry Quotation
Order Order Order Invoice Payment Receipt

1 day Cash
30 days
60 days
90 days

Production & Operation process

Design & Production & Setting & preparation Production process Final packing Storage Delivery Customer
Development Delivery Planning of material & control process & control Feedback

1 day 1 - 2 days

Final
Inspection

Material Note:
Processing The number of days
Internal Quality (not fixed) is depends
Storage
Control on the customer’s
requirements on date
Purchase Process
1/4 day and quantity

Material Purchase
Quotation Goods Received Note/ Purchase Payment Official
Requisition Order Order Delivery Order Invoice Voucher Receipt

1 day 2 days 1/4 day Cash Diagram 1 (Source: Author)

3 days 30 days 30 days
60 days
90 days
According to Diagram 1, the diagram describes the sales process, production and operation
process and purchase process of a business process which is being practiced by all companies
throughout the globe including Victory Cem Manufacturing Sdn Bhd. A business process is
very important because a business process is a collection of linked tasks which find their end
in the delivery of a service or product to a client. A business process has also been defined as
a set of activities and tasks that, once completed, will accomplish an organizational goal. The
process must involve clearly defined inputs and a single output. These inputs are made up of
all of the factors which contribute to the added value of a service or product.

Enquiry: Business enquiry are enquiries with respect to business. For instance, Victory Cem
approaching an organization for more data about an item or service are anticipating on
purchasing is a business enquiry working together. It usually takes ½ or 1 day.

Material requisition order or material requisition form is a source document that the
production department uses to request materials for manufacturing process. The production
manager of Victory Cem usually fills out the materials requisition form and delivers it to the
materials or storage department where all of the raw materials are stored.

Quotation: Quotation are used to tell a potential purchaser how much your goods or services
will cost before resolving to buy them. Quotations from Victory Cem submit the seller to a
particular cost, so they are for the most part used when the work that is being quoted has clear
parameters such as time, work, crude materials, and so on and it takes 30 minutes to complete
the quotation.

Sales Order: A composed business document issued by the seller to its clients, containing the
details of merchandise and services to be rendered before the actual delivery, is known as a
Sales Order (SO). At the end of the day, it is a record which is issued before the real delivery,
to get the purchaser's approval of offers and consist of different particulars like date, time,
and method of delivery, and so forth.

Purchase Order: A composed business report arranged by the purchaser containing types,
costs, amounts and terms of the products to be purchased or sold and the services to be
rendered sent to the seller, known as a Purchase Order (PO). At the point when the seller
acknowledges the terms offered by the purchaser and agrees at one point, it turns into a
binding contract between both the buyer and seller.
Design and development: In manufacturing process, the flow chart is start with the first step
of designing and development processes. The technical personnel of Victory Cem conduct
the design and development of planning, inputs, output, review, verification and validation.
The initial step in using a chart is top define the group of individuals who have the important
understanding of how the process actually works. This will frequently require agents from a
few or majority of the accompanying functional areas such as product design, quality
assurance, finance, customer and suppliers.

Production or delivery planning: The operation manager of Victory Cem ensure that the
product quality that defines how requirement like processes involved, resources needed,
applicable procedures, records to be maintained will be met is prepared and available for use.
Before proceed to delivery order, the operation manager should discuss and plan about the
delivery that includes the time, drivers, lorry available, and stock.

Delivery Order: A report from the consignee, shipper, or proprietor of cargo, requesting a
terminal administrator, carrier or ware houseman to convey logistics to another party (factory
manager, lorry driver and customer). Delivery Order should be clearly recognized from bill
of replenishing; the delivery order is not a negotiable document, nor does it proof receipt of
goods, nor contains the procurements of the transport contract under which the goods are
shipped.

Production process and control: After setting up the material, Victory Cem plans and carries
out production processes under controlled conditions to ensure the organization consistently
providing products that meet customers’ requirements like the availability of work
instructions as necessary, availability of information, use of suitable production equipment
and etc. After this process, Victory Cem have final inspection of finished products.
Identification and traceability is only found in this process and fir the purpose of tracking
back to the status of inspection and testing and date of manufacturing. All the finished goods
sent to packing then storage area. The incoming products all have been verified, inspected,
tested by quality plan and transferred to the designated storage area. The incoming goods
verified by their manufacturer’s label and grouped it according to the delivery and type of
materials.

Customer feedback: Customer feedback is monitored through proactive and reactive means.
Proactive methods include regular survey and visits to seek customer’s feedback on an
overall performance of Victory Cem. Reactive methods would include effective handling of
customer complaints, to propose subsequent improvement actions. The marketing of Victory
Cem evaluate customer satisfaction using customer satisfaction report (CSR) for major
customers. Victory Cem using all these methods to get customer feedback.

Invoice: An invoice, bill or tab is a business record issued by a seller to a purchaser,

identifying with a sale transaction and demonstrating the items, amounts, and agreed costs for
items or services the seller had given the purchaser. Instalment terms are typically stated on
the receipt.

Payment voucher: A document which can be used as proof that a monetary transaction has
occurred between two parties. In business, a payment voucher can be used for a variety of
purposes, sometimes taking the place of cash in a transaction, acting as a receipt, or
indicating that an invoice has been approved for payment.

Official Receipt: Official receipts are printed versions of financial transaction utilized by
organizations for expense and finance purposes. These records incorporate the seller's name,
goods sold, price tag, the date, receipt number and other pertinent data. Official receipts
might be printed or manually written the length of all data is included
APPENDIX

Victory Cem Manufacturing Sdn Bhd supplies their products and services to many clients
and projects as shown in the picture below.

Antara Gapi, Selangor Colony by Infinitum, Kuala Lumpur

D'RAPPORT Residences, Ampang

RuMa KL Hotel & Residences
Elemen , Genting HighLand
Mont Residence, Tanjung
Tokong

Emira, Shah Alam Sky Awani

Sky Suits, KLCC Putra1, Bangi

SkyPark , Cyberjaya