OWNER'S MANUAL

WASHING
MACHINE

Before beginning installation, read these instructions carefully. This

will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.

EN ENGLISH

FH6G1BCHK(0-9)N

www.lg.com
MFL69962052
Rev.01_052819
Copyright © 2017-2019 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.

SAFETY INSTRUCTIONS........................................................4
IMPORTANT SAFETY INSTRUCTIONS..................................................... 4

INSTALLATION.......................................................................10
Parts.......................................................................................................... 10
Accessories............................................................................................... 10
Specifications.............................................................................................11
Installation Place Requirements................................................................ 12
Unpacking and Removing Transit Bolts..................................................... 13
Using Anti-Slip Sheets (Optional).............................................................. 14
Wooden Floors (Suspended Floors).......................................................... 14
Leveling the Appliance............................................................................... 15
Connecting the Water Supply Hose.......................................................... 15
Installing the Drain Hose........................................................................... 18

OPERATION............................................................................19
Using the Washing Machine...................................................................... 19
Sorting Laundry......................................................................................... 20
Adding Cleaning Products......................................................................... 21
Control Panel............................................................................................. 23
Programme Table...................................................................................... 24
Option Programme.................................................................................... 29
Dry ( )................................................................................................... 33
SMART FUNCTIONS..............................................................35
Using Smart ThinQ Application.................................................................. 35
Using Smart Diagnosis™.......................................................................... 37

MAINTENANCE.......................................................................38
Cleaning Your Washing Machine............................................................... 38
Cleaning the Water Inlet Filter................................................................... 38
Cleaning the Drain Pump Filter................................................................. 39
Cleaning the Dispenser Drawer................................................................. 40
Tub Clean (Optional)................................................................................. 40
Caution on Freezing During Winter........................................................... 41

TROUBLESHOOTING............................................................43
Diagnosing Problems................................................................................ 43
Error Messages......................................................................................... 46

WARRANTY.............................................................................48
SAFETY INSTRUCTIONS EN

The following safety guidelines are intended to prevent

unforeseen risks or damage from unsafe or incorrect operation
of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.

This symbol is displayed to indicate matters and

operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.

4
 EN

For use in Europe:

This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
Children of less than 3 years should be kept away unless
continuously supervised.
Installation
•
•Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•
•This appliance should only be transported by two or more people
holding the appliance securely.
• not install the appliance in a damp and dusty place. Do not
•Do
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind, or
rain or temperatures below freezing.
•
•Tighten the drain hose to avoid separation.
• the power cord is damaged or the hole of the socket outlet is
•If
loose, do not use the power cord and contact an authorized service
centre.
• not plug multiple socket outlets, an extension power cable or
•Do
adapter with this appliance.

5
 EN

•
•This appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the appliance, in such a way that a full opening of the appliance
door is restricted.
•
•This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
•
•This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed
and grounded in accordance with all local codes and ordinances.
•
•Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• not modify the power plug provided with the appliance. If it
•Do
does not fit the outlet, have a proper outlet installed by a qualified
electrician.
• not lay the appliance completely when moving or installing the
•Do
appliance. It may cause noise or appliance damage.
Operation
• not attempt to separate any panels or disassemble the
•Do
appliance. Do not apply any sharp objects to the control panel in
order to operate the appliance.
• not repair or replace any part of the appliance. All repairs
•Do
and servicing must be performed by qualified service personnel
unless specifically recommended in this Owner’s Manual. Use only
authorized factory parts.

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 EN

• not put animals, such as pets into the appliance.

•Do
•
•Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• not leave the appliance door open. Children may hang on the
•Do
door or crawl inside the appliance, causing damage or injury.
•
•Use new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• not put in, wash or dry articles that have been cleaned in,
•Do
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.
•
•Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• case of flood, disconnect the power plug and contact the LG
•In
Electronics customer information centre.
• not push down the door excessively, when the appliance door is
•Do
open.
• not touch the door during a high temperature programme.
•Do
• not use flammable gas and combustible substances (benzene,
•Do
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.
• the drain hose or inlet hose is frozen during winter, use it only
•If
after thawing.
•
•Keep all washing detergents, softener and bleach away from
children.

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 EN

• not touch the power plug or the appliance controls with wet
•Do
hands.
• not bend the power cable excessively or place a heavy object
•Do
on it.
• not wash rugs, mats, shoes or pet blankets, or any other items
•Do
other than clothes or sheets, in this machine.
•
•This appliance must only be used for domestic household purposes
and should not be used in mobile applications.
• there is a gas leakage (isobutane, propane, natural gas, etc.),
•If
do not touch the appliance or power plug and ventilate the area
immediately.

Technical Safety for Using the Dryer

• not dry unwashed items in the appliance.
•Do
•
•Items that have been soiled with substances such as cooking
oil, vegetable oil, acetone, alcohol, petroleum, kerosene, spot
removers, turpentine, waxes and wax removers should be washed
in hot water with an extra amount of detergent before being dried in
the appliance.
•
•Never stop the appliance before the end of the drying cycle unless
all items are quickly removed and spread out so that the heat is
dissipated.
•
•Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with
foam rubber pads should not be dried in the appliance.
•
•Fabric softeners, or similar products, should be used as specified
by the fabric softener instructions.
•
•Remove all objects from pockets such as lighters and matches.
•
•The appliance is not to be used if industrial chemicals have been
used for cleaning.

8
 EN

Maintenance
•
•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•
•Disconnect the appliance from the power supply before cleaning
the appliance. Setting the controls to the OFF or stand by position
does not disconnect this appliance from the power supply.
• not spray water inside or outside the appliance to clean it.
•Do
•
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.

Disposal
•
•Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
•
•Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.

9
INSTALLATION EN

Parts

1 Transit bolts

2 Power plug

3 Drawer
4 Control panel

12 5 Drum
6 Door
7 Drain hose
8 Drain plug

9 Drain pump filter

10
Cover cap (Location may
vary depending on products)

11 Adjustable feet
12 Power button

Accessories

Cold supply hose (1 EA) Spanner Caps for covering Anti–slip sheets (2 EA)
(Option: Hot (1 EA)) transit bolt holes (Optional)
(Optional)

Elbow bracket for Tie strap (Optional)

securing drain hose
(Optional)

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 EN

Specifications
Model FH6G1BCHK(0-9)N
Wash Capacity 12 kg (Wash) / 8 kg (Dry)
Power Supply 220 - 240 V~, 50 Hz
Size 600 mm (W) x 610 mm (D) x 850 mm (H)
Product Weight 76 kg
Permissible Water pressure 0.1 - 1.0 MPa (1.0 - 10.0 kgf / cm²)

••Appearance and specifications may change without notice to improve the quality of the product.
••No further backflow protection required for connection to the water supply.

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 EN

Installation Place ••If it is impossible to avoid positioning the

appliance next to a gas cooker or coal burning
Requirements stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker
Location or stove must be inserted between the two
appliances.
••Do not install the appliance in rooms where
0.5 cm freezing temperatures may occur. Frozen
hoses may burst under pressure. The reliability
of the electronic control unit may be impaired
at temperatures below freezing point.
••Ensure that when the appliance is installed, it
is easily accessible for an engineer in the event
of a breakdown.
10 cm 2 cm 2 cm ••With the appliance installed, adjust all four
feet using the transit bolt spanner provided to
ensure the appliance is stable, and a clearance
Level floor : Allowable slope under the entire of approximately 5 mm is left between the
appliance is 1°. top of the appliance and the underside of any
Power outlet : Must be within 1 meter of either worktop
side of the location of the appliance. ••If the appliance is delivered in winter and
••Do not overload the outlet with more than one temperatures are below freezing, place the
appliance. appliance at room temperature for a few hours
before putting it into operation.
Additional Clearance : For the wall, 10 cm:
rear/2 cm: right & left side
WARNING
••Do not place or store laundry products on top
of the appliance at any time. These products ••This equipment is not designed for maritime
may damage the finish or controls. use or for use in mobile installations such as
caravans, aircraft etc.

WARNING
Electrical Connection
••The plug must be plugged into an appropriate
outlet that is properly installed and grounded ••Do not use an extension cord or double
in accordance with all local codes and adapter.
ordinances. ••Always unplug the appliance and turn off the
water supply after use.
••Connect the appliance to an earthed socket in
Positioning accordance with current wiring regulations.
••Install the appliance on a flat hard floor. ••The appliance must be positioned so that the
••Make sure that air circulation around the plug is easily accessible.
appliance is not impeded by carpets, rugs, etc. ••Repairs to the appliance must only be carried
••Never try to correct any unevenness in the out by qualified personnel. Repairs carried out
floor with pieces of wood, cardboard or similar by inexperienced persons may cause injury
materials under the appliance. or serious malfunctioning. Contact your local
service centre.

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 EN

Unpacking and Removing 3 Install the hole caps.

••Locate the hole caps included in the
Transit Bolts accessory pack or attached on the back.

1 Lift the appliance off the foam base.

••After removing the carton and shipping
material, lift the appliance off the foam Cap
base. Make sure the tub support comes off
with the base and is not stuck to the bottom
of the appliance.
••If you must lay the appliance down to
remove the carton base, always protect the
side of the appliance and lay it carefully on
its side. Do not lay the appliance on its front
or back.

NOTE
••Save the bolt assemblies for future use. To
prevent damage to internal components, Do
not transport the washing machine without
reinstalling the transit bolts.
••Failure to remove transit bolts and retainers
may cause severe vibration and noise, which
can lead to permanent damage to the washing
machine. The cord is secured to the back of
the washing machine with a transit bolt to help
Tub Support Carton prevent operation with transit bolts in place.
(Optional) base

2 Remove the bolt assemblies.

••Starting with the bottom two transit
bolts, use the spanner (included) to fully
loosen all transit bolts by turning them
counterclockwise. Remove the bolt
assemblies by wiggling them slightly while
pulling them out.

13
 EN

Using Anti-Slip Sheets Wooden Floors (Suspended

(Optional) Floors)
If you install the appliance on a slippery surface, ••Wooden floors are particularly susceptible to
it may move because of excessive vibration. vibration.
Incorrect leveling may cause malfunction ••To prevent vibration we recommend you place
through noise and vibration. If this occurs, install rubber cups at least 15 mm thick of the each
the anti-slip sheets under the leveling feet and foot of the appliance, secured to at least two
adjust the level. floor beams with screws.

1 Clean the floor to attach the anti-slip sheets.

••Use a dry rag to remove and clean foreign Rubber Cup
objects and moisture. If moisture remains,
the anti-slip sheets may slip.

••If possible install the appliance in one of the

2 Adjust the level after placing the appliance in
the installation area. corners of the room, where the floor is more
stable.
••Fit the rubber cups to reduce vibration.
3 Place the adhesive side of the anti-slip
sheets on the floor.
••It is most effective to install the anti-slip NOTE
sheets under the front legs. If it is difficult to ••Proper placement and leveling of the washing
place the pads under the front legs, place machine will ensure long, regular, and reliable
them under the back legs. operation.
This side up ••The washing machine must be 100%
horizontal and stand firmly in position.
Adhesive side ••It must not ‘Seesaw’ across corners under the
load.
••The installation surface must be clean, free
from floor wax and other lubricant coatings.
••Do not let the feet of the washing machine get
wet. Failure to do so may cause vibration or
noise.
••You can obtain rubber cups
(p/no.4620ER4002B) from the LG Service
Centre.

4 Ensure the appliance is level.

••Push or rock the top edges of the appliance
gently to make sure that the appliance does
not rock. If the appliance rocks, level the
appliance again.

NOTE
••You can obtain anti-slip sheets from the LG
Service Centre.

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 EN

Leveling the Appliance Connecting the Water Supply

If the floor is uneven, turn the adjustable feet as Hose
required (Do not insert pieces of wood etc. under ••Water pressure must be between 0.1 MPa and
the feet). Make sure that all four feet are stable 1.0 MPa (1.0‒10.0 kgf/cm2).
and resting on the floor and then check that the
appliance is perfectly level (Use a spirit level). ••Do not strip or crossthread when connecting
supply hose to the valve.
••Once the appliance is level, tighten the lock
nuts up towards the base of the appliance. All ••If the water pressure is more than 1.0 MPa, a
lock nuts must be tightened. decompression device should be installed.
••Periodically check the condition of the hose
and replace the hose if necessary.

Checking the Rubber Seal on the

Water Supply Hose
Raise Lower
Two rubber seals are supplied with the water
inlet hoses. They are used for preventing water
Lock nut
leaks. Make sure the connection to taps is
Tighten all 4
sufficiently tight.
lock nuts securely

Diagonal Check
••When pushing down the edges of the top plate
diagonally, the appliance should not move up
and down at all (check both directions). If the
appliance rocks when pushing the machine top Hose connector
Rubber seal
plate diagonally, adjust the feet again.

NOTE
••Timber or suspended type flooring may
contribute to excessive vibration and
unbalance.
••If the washing machine is installed on a raised
platform, it must be securely fastened in order Hose connector
to eliminate the risk of falling off. Rubber seal

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Connecting Hose to Water Tap 3 Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the four fixing screws.
Connecting Screw-Type Hose to Tap
with Thread
Screw the hose connector onto the water supply
tap.

4 Push the supply hose vertically upwards

so that the rubber seal within the hose can
adhere completely to the tap and then tighten
it by screwing it to the right.

Plate

Supply
Connecting Screw-Type Hose to Tap hose

Without Thread

1 Loose the four fixing screws.

Upper Rubber
connector seal
Connecting One Touch Type Hose to
Tap Without Thread

Fixing screw 1 Unscrew the adapter ring plate and loose the
four fixing screws.

2 Remove the guide plate if the tap is too large

to fit the adapter.
Ring plate
Guide plate

2 Remove the guide plate if the tap is too large

to fit the adapter.

Guide plate

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 EN

3 Push the adapter onto the end of the tap

so that the rubber seal forms a watertight
Connecting Hose to Appliance
connection. Tighten the four fixing screws Attach the hot water line to the hot water supply
and the adapter ring plate. on the back of the washer. Attach the cold water
line to the cold water supply on the back of the
washer.

Hot water
supply
Cold water
supply

4 Pull the connector latch plate down, push the

supply hose onto the adapter, and release
the connector latch plate. Make sure the
adapter locks into place. NOTE
••After completing connection, if water leaks
from the hose, repeat the same steps. Use
the most conventional type of tap for the water
supply. In case the tap is square or too big,
Latch plate remove the guide plate before inserting the tap
into the adaptor.

Using the Horizontal Tap

Horizontal tap

NOTE Extension tap

••Before connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.

Square tap

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 EN

Installing the Drain Hose

••The drain hose should not be placed higher
than 100 cm above the floor. Water in the
appliance may not drain or may drain slowly.
••Securing the drain hose correctly will protect
the floor from damage due to water leakage.
••If the drain hose is too long, do not force
it back into the appliance. This will cause
abnormal noise.

~ 100 cm

~ 145 cm

~ 105 cm

max. 100 cm

••When installing the drain hose to a sink, secure

it tightly with string.
••Securing the drain hose correctly will protect
the floor from damage due to water leakage.

Laundry tub
Hose retainer

max. 100 cm

Tie strap

max. 100 cm

18
OPERATION EN

Using the Washing Machine 4 Choose the desired washing cycle.

••Press the cycle button repeatedly or turn
Before the first wash, select a washing the cycle selector knob until the desired
programme, allow the washing machine to wash cycle is selected.
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.

1 Sort laundry and load items.

••Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door
and load items into the washing machine.

5 Begin cycle.
••Press the Start/Pause button to begin the
cycle. The washing machine will agitate
briefly without water to measure the weight
of the load. If the Start/Pause button is
not pressed within 5 minutes, the washing
machine will shut off and all settings will be
lost.

2 Add cleaning products and/or detergent and

softener.
••Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
6 End of cycle.
••When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the washing machine to reduce
wrinkling. Check around the door seal when
removing the load for small items that may
be caught in the seal.

NOTE
3 Turn on the washing machine. ••The button cannot be recognized when the
••Press the Power button to turn on the door is open. Press again after closing the
washing machine. door.

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Sorting Laundry 3 Caring before loading.

••Combine large and small items in a load.
1 Look for a care label on your clothes. Load large items first.
••This will tell you about the fabric content of ••Large items should not be more than half
your garment and how it should be washed. the total wash load. Do not wash single
••Symbols on the care labels. items. This may cause an unbalanced load.
Add one or two similar items.
Wash temperature ••Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
Normal machine wash matches, pens, coins and keys can damage
both your washing machine and your
Permanent press clothes.

Delicate

Hand wash

Do not wash ••Close zippers, hooks and strings to make

sure that these items don’t snag on other
clothes.
••Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto
stains to help lift dirt.
2 Sorting laundry.
••To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.
••Different fabrics need to be washed at
varying temperatures and spin speeds.
••Always sort dark colours from pale colours
and whites. Wash separately as dye and lint
transfer can occur causing discolouration of
white and pale garments. If possible, do not
wash heavily soiled items with lightly soiled
ones. CAUTION
−−Soil (Heavy, Normal, Light) : ••Check inside the drum and remove any items
Separate clothes according to amount of from a previous wash.
soil.
−−Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.
−−Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.

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Adding Cleaning Products NOTE

••Do not let the detergent harden. Doing so may
Detergent Dosage lead to blockages, poor rinse performance or
odour.
••Detergent should be used according to the
instruction of the detergent manufacturer and ••Full load : According to manufacturer’s
selected according to type, colour, soiling of recommendation.
the fabric and washing temperature. ••Part load : 3/4 of the normal amount
••If too much detergent is used, too many suds ••Minimum load : 1/2 of full load
can occur and this will result in poor washing
results or cause heavy load to the motor.
••If you wish to use liquid detergent follow Adding Detergent and Fabric
the guidelines provided by the detergent Softener
manufacturer.
••You can pour liquid detergent directly into the Adding Detergent
main detergent drawer if you are starting the
cycle immediately. ••Main wash only →
••Do not use liquid detergent if you are using ••Pre wash+Main wash →
Time delay, or if you have selected Pre Wash,
as the liquid may harden.
NOTE
••If too many suds occur, reduce the detergent
amount. ••Too much detergent, bleach or softener may
cause an overflow.
••Detergent usage may need to be adjusted for
water temperature, water hardness, size and ••Be sure to use the appropriate amount of
soil level of the load. For best results, avoid detergent.
oversudsing.
••Refer to the label of the clothes, before
choosing the detergent and water temperature. Adding Fabric Softener
••When using the washing machine, use ••Do not exceed the maximum fill line. Overfilling
designated detergent for each type of clothing can cause early dispensing of the fabric
only: softener, which may stain clothes. Close the
−−General powdered detergents for all types of dispenser drawer slowly.
fabric
−−Powdered detergents for delicate fabric
−−Liquid detergents for all types of fabric or
designated detergents only for wool
••For better washing performance and whitening,
use detergent with the general powdered
bleach.
••Detergent is flushed from the dispenser at the
beginning of the cycle.

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 EN

••Do not leave the fabric softener in the Using Tablet

detergent drawer for more than 2 days (Fabric
softener may harden). 1 Open the door and put tablets into the drum.
••Softener will automatically be added during the
last rinse cycle.
••Do not open the drawer when water is being
supplied.
••Solvents (benzene, etc.) must not be used.

NOTE
••Do not pour fabric softener directly on the
clothes. 2 Load the laundry into the drum and close the
door.

Adding Water Softener

••A water softener, such as anti-limescale can
be used to cut down on the use of detergent in
areas with high water hardness level.
••Dispense according to the amount specified
on the packaging. First add detergent and then
the water softener.

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Control Panel
3 1

B
A

4 6 2 5

1 Power Button •• : The display shows estimate time

••Press the Power button to turn the remaining. While the size of the load is
washing machine on. being calculated automatically, blinking
or ‘Detecting’ appears.
•• : The water temperature is displayed
when pressing the Temp. button.
2 Start/Pause Button
••This Start/Pause button is used to start •• : The spin speed level is displayed
the wash cycle or pause the wash cycle. when pressing the Spin button.
••If a temporary stop of the wash cycle is
needed, press the Start/Pause button.

4 Programme Button
••Programmes are available according to
laundry type.
3 Display
••The display shows the settings, estimated ••Lamp will light up to indicate the selected
time remaining, options, and status programme.
messages. When the product is turned
on, the default settings in the display will
illuminate. 5 Options
••The estimated energy( ) and water ••This allows you to select an additional
( ) consumptions are displayed before programme and will light when selected.
washing and the actual consumptions after ••Use these buttons to select the desired
washing. programme options for the selected cycle.

6 Wash+Dry( )
••( ) indicates the drying capacity, which
varies on the models.

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 EN

Programme Table
Washing Programme
Maximum
Programme Description Fabric Type Proper Temp.
Load
Provides better
performance by 40 °C
Cotton
combining various drum Coloured fast garments (Cold to 95 °C)
motions. (shirts, nightdresses,
Provides optimised pajamas, etc.) and Rating
washing performance normally soiled cotton
load (underwear). 60 °C
Cotton+ for large amount
(Cold to 60 °C)
of laundry with less
energy consumption.
Suitable for casual
Polyamide, acrylic, 40 °C
Easy Care shirts that do not need 5 kg
polyester. (Cold to 60 °C)
ironing after washing.
Various kind of fabrics
Enables various except special garments
40 °C
Mixed Fabric fabrics to be washed (silk/delicate, sports wear,
(Cold to 40 °C)
simultaneously. dark clothes, wool, duvet/
curtains). 4.5 kg
Helps to remove
Cotton, underwear, pillow
allergens such as 60 °C
Allergy Care covers, bed sheets, baby
house mites, pollen, (60 °C to 95°C)
wear
and cat fur.
Enables to wash wool
Machine washable
fabrics. (Use detergent 30 °C
Wool woolens with pure new 3 kg
for machine-washable (Cold to 40 °C)
wool only.
woolens).
Helps to remove
wrinkles within 20 mins
with steam (Clothes Cotton mixed, polyester
Steam
may be wet. You can mixed dress shirts, No choice 3 items
Refresh
put them on after hang blouses
out to dry for 10‒30
min).

24
 EN

Maximum
Programme Description Fabric Type Proper Temp.
Load
Suitable for sports wear
Coolmax, gore-tex, fleece 30 °C
Outdoor such as jogging clothes
and sympatex (Cold to 40 °C)
and running wear.
3 kg
Provides fast washing
Lightly soiled colour 20 °C
Quick 30 time for small loads and
laundry. (Cold to 40 °C)
lightly soiled clothes.
For hand and machine
washable delicate
clothes such as Wool, hand washable
20 °C
Gentle Care washable wool, lingerie, clothes, delicate, easily 1.5 kg
(Cold to 30 °C)
dresses etc. (Use damaged laundry.
detergent for machine
washable woolens).
Provides a nonstop
process of washing A small amount of laundry 40 °C
Wash+Dry 8 kg
and drying in the same which can be dried. (Cold to 95 °C)
cycle.
Download For downloadable programmes. If you did not download any programmes, the
Cycle default is Rinse+Spin.

NOTE
••Neutral detergent is recommended.

25
 EN

Drying Programme
Maximum
Programme Description Fabric Type
Load
For cottons. Select this
Cotton or linen fabrics such
programme to reduce cycle
Normal ( ) as cotton towels, t-shirts, Rating
time and energy usage during
and linen laundries.
the dry cycle.
Cotton or linen fabrics,
For easy iron, finish drying in
Iron ( ) ready to iron at the end of Rating
damp condition.
programme.
Easy care textiles, synthetic
For less clothes damage, it fabrics suitable for Easy
Low Temp. ( ) 4 kg
dries in low temperature. Care, Mix programme
washable clothes
Time 30 min. ( ) 0.5 kg
You can change the drying
Time 60 min. ( ) time according to the maximum Cotton, towel 1 kg
load.
Time 120 min. ( ) 3 kg
••Water Temperature: Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing.
••Set programme at ‘Wash: Cotton+, 60 °C, 1600 rpm’, ‘Dry: Normal and Soil: Heavy’ to test in
accordance with SANS 50229.
NOTE
••Select maximum selectable spin speed of washing programme to ensure drying results.
••Where the amount of laundry to be washed and dried in one programme does not exceed the
maximum weight permitted for the drying programme, washing and drying in one continuous
sequence is recommended.

26
 EN

Extra Options
Pre Steam Steam Delay
Programme Rinse+ EcoHybrid Dry
Wash Wash Softener End
Cotton ● ● ● ● ● ●
Cotton+ ● ● ● ● ● ●
Easy Care ● ● ● ● ● ●
Mixed Fabric ● ● ● ● ● ●
Allergy Care ●* ● ● ●
Wool ● ●
Steam Refresh ●*
Outdoor ● ● ●
Quick 30 ● ● ●
Gentle Care ● ●
Wash+Dry ● ● ● ● ● ●*
* : This option is automatically included in the cycle and can not be deleted.

27
 EN

Operating Data
Max RPM
Programme
1600
Cotton 1600
Cotton+ 1600
Easy Care 1200
Mixed Fabric 1600
Allergy Care 1600
Wool 800
Steam Refresh -
Outdoor 800
Quick 30 1600
Gentle Care 800
Wash+Dry 1600

28
 EN

Option Programme Steam (Optional)

Steam Wash features enhanced washing
Delay End performance with low energy consumption.
You can set a time delay so that the washing Steam Softener sprays steam after a spinning
machine will start automatically and finish after a cycle to reduce creases and make the laundry
specified time interval. fluffy.

1 Press the Power button. 1 Press the Power button.

2 Select a washing programme.

2 For Steam Wash option, select steam
programmes. For Steam Softener option,
select Cotton or Cotton+, Mixed Fabric, Easy
3 Press the Delay End button and set the
estimated end time required.
Care.

3 The following programme is selected

depending on the number of times you press
4 Press the Start/Pause button.
the Steam button.
••Once: Steam Wash
NOTE ••Twice: Steam Softener
••The delay time is the time to the end of the ••Three times: Steam Wash and Steam
programme, not the start. The actual running Softener
time may vary due to water temperature, wash
load and other factors.
4 Press the Start/Pause button.
••To cancel the Time Delay function, the power
button should be pressed.
••Avoid using liquid detergent for this option.
Steam Wash ( )
EcoHybrid ••For heavily stained clothes, underwear or baby
clothes.
Use for air condensing dry without water ••Available with the Cotton, Cotton+, Mixed
consumption used for condensing. Fabric, Easy Care, Allergy Care, Steam
Refresh, Wash+Dry programmes.
1 Press the Power button.
••Do not use Steam Wash for easily discoloured
clothes and delicates such as wool, silk.
2 Select a drying programme.
Steam Softener ( )
••Good to soften and fluff fabrics after air drying.
3 Press the EcoHybrid button.
••Available with the Cotton, Cotton+, Mixed
Fabric, Easy Care programmes.
••Do not use Steam Softener for easily
4 Press the Start/Pause button.
discoloured clothes and delicates such as
wool, silk.
••Depending on the kind of fabric, softening
performance may be different.
NOTE
••Available with the Normal or Iron programme.

29
 EN

Add Item Remote Start

Laundry can be added or removed after the Use a smart phone to control your appliance
washing programme is started. remotely. You can also monitor your cycle
operation so you know how much time is left in
1 Press the Add Item button when the LED is
turned on.
the cycle.

2 Open the door after door lock is released. NOTE

••You must first connect to a gateway and
register your appliance in order to use the
3 Add or remove laundry.
Remote Start function. (Refer to 'SMART
FUNCTIONS')
4 Press the Start/Pause button again to
continue the cycle. The cycle continues
automatically.
To Use Remote Start:

1 Press the Power button.

NOTE
••For safety reasons, the door remains locked
when the water level or temperature is high. It
is not possible to add laundry during this time. 2 Put the laundry in drum.

••If the water temperature in the drum is high,

wait until it cools down.
3 Press and hold Remote Start button for 3
seconds to enable Remote Start function.
CAUTION
••When adding laundry, make sure to completely
push it into the drum. If laundry gets stuck in 4 Start a cycle from the LG SmartThinQ
application on your smart phone.
the door latch hole, the rubber packing may
be damaged, causing water leakage and
malfunction. NOTE
••Forcing the door open may cause part ••If you do not start your appliance, it will wait to
damage, destruction, or safety problems. start a cycle until you turn off your appliance
••If you open the door while there are a lot of from the application or disable the Remote
suds and water in the drum, the suds or water Start function.
may flow, causing burn injury or wet floor. ••When Remote Start is turned on, the door is
automatically locked.

To Disable Remote Start:

When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.

NOTE
••If the door is open, Remote Start is disabled.

30
 EN

Pre Wash ( ) Rinse+ ( )

If the laundry is heavily soiled, the Pre Wash Add rinse once.
programme is recommended.
1 Press the Power button.
1 Press the Power button.

2 Select a washing programme.

2 Select a washing programme.

3 Press and hold the Rinse+ button for 3

3 Press and hold the Pre Wash button for 3
seconds.
seconds.

4 Press the Start/Pause button.

4 Press the Start/Pause button.

Spin
Soil
••Spin speed level can be selected by pressing
1 Press the Power button. the Spin button repeatedly.
••Spin Only

2 Select a washing programme.

1 Press the Power button.

3 Press the Soil button.

2 Press the Spin button to select RPM.

4 Press the Start/Pause button.

3 Press the Start/Pause button.

NOTE
Temp.
••When you select No Spin (0), it will still rotate
The Temp. button selects the wash and rinse for a short time to drain quickly.
temperature combination for the selected
programme. Press this button until the desired
setting is lit. All rinses use cold tap water.
••Select the water temperature suitable for
the type of load you are washing. Follow the
garment fabric care labels for best results.

31
 EN

Child Lock ( ) Beep On / Off

Use this option to disable the controls. This
feature can prevent children from changing
1 Press the Power button.

cycles or operating the appliance

2 Press the Start/Pause button.

Locking the Control Panel

3 Press and hold the Soil and Temp. button
1 Press and hold the Child Lock button for
three seconds.
simultaneously for 3 seconds to set the Beep
on/off function.

2 A beeper will sound, and will appear on NOTE

the display. ••Once the Beep on/off function is set, the
When the Child Lock is set, all buttons are setting is memorized even after the power is
locked except the Power button. turned off.
••If you want to turn the Beeper off, simply
repeat this process.

NOTE
••Turning off the power will not reset the child Wi-Fi( )
lock function. You must deactivate child lock
Set the Wi-fi connection. When Wi-Fi is
before you can access any other functions.
connected, the Wi-Fi icon on the control panel
is lit.

Unlocking the Control Panel

Press and hold the Child Lock button for three
seconds.
••A beeper will sound and the remaining time for
the current programme will reappear on the
display.

32
 EN

Woolen Articles
Dry ( ) ••Do not tumble dry woolen articles. Pull them to
Use the your Automatic programmes to dry their original shape and dry them flat.
most loads. Electronic sensors measure the
temperature of the exhaust to increase or
decrease drying temperatures for faster reaction Woven and Loopknit Materials
time and tighter temperature control. ••Some woven and loopknit materials may
••Cold water tap must be left on during drying shrink, by varying amounts, depending on their
programmes. quality.
••This washing machine’s automatic process ••Always stretch these materials out immediately
from washing to drying can be selected easily. after drying.
••For most even drying, make sure all articles
in the clothes load are similar in material and
Permanent Press and Synthetics
thickness.
••Do not overload your washing machine.
••Do not overload the washing machine by
stuffing too many articles into the drum. Items ••Take out permanent press articles as soon as
must be able to tumble freely. the washing machine stops to reduce wrinkles.
••If you open the door and remove the load
before the washing machine has finished its Baby Clothes and Night Gowns
cycle, remember to press the Start/Pause
button. ••Always check the manufacturer’s instructions.
••By pressing the Dry button, you can select:
Normal-Iron-Low Temp.-Time (30-60-120). Rubber and Plastics
••After the end of dry, ' ' is displayed. ' ' ••Do not dry any items made from or containing
means crease decreasing. The drying cycle is rubber or plastics, such as:
already done. Press any buttons and take out
−−aprons, bibs, chair covers
clothes. If you do not press the Start/Pause
button, the programme ends after about 4 −−curtains and table cloths
hours. −−bathmats

NOTE Fiber Glass

••When you turn the washing machine off of ••Do not dry fiberglass articles in your washing
the drying cycle, the drying fan motor can be machine. Glass particles left in the washing
operated to save itself for 60 seconds. Then machine may be picked up by your clothes the
the washing machine will display ' ' on the next time you use the washing machine and
panel. ' ' means cooling fan. cause skin irritation.
••Be careful when removing your clothing from
the washing machine, as the clothing or
washing machine may be hot.

33
 EN

Drying Time Guide

••Drying programme can last up to about 7
hours.
••These drying times are given as a guide to
help you set your washing machine for manual
drying.
••If the temperature of the drying system is
not enough to complete to dry, drying time is
modified automatically, and inform it by pop-up
window.

NOTE
••The estimated drying time varies from the
actual drying time during the Automatic
programme. The type of fabric, size of the load,
and the dryness selected affect drying time.
••When you select drying only, spinning runs
automatically for energy efficiency.

34
SMART FUNCTIONS EN

Using Smart ThinQ NOTE

Application ••To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
Installing Smart ThinQ ••LG SmartThinQ is not responsible for any
network connection problems or any faults,
Search for the LG SmartThinQ application from malfunctions, or errors caused by network
the Google Play Store or Apple App Store on a connection.
smart phone. Follow instructions to download
and install the application. ••The machine supports 2.4 GHz Wi-Fi networks
only.
••If the appliance is having trouble connecting
Wi-Fi Function to the Wi-Fi network, it may be too far from
••For appliances with the or logo the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
Communicate with the appliance from a smart
phone using the convenient smart features. ••The Wi-Fi connection may not connect or may
be interrupted because of the home network
Washer Cycle environment.
Set or download any preferred cycle and operate ••The network connection may not work properly
by remote control. depending on the internet service provider.
••The surrounding wireless environment can
make the wireless network service run slowly.
Tub Clean Coach ••The application is subject to change for
Check the appropriate Tub Clean period by appliance improvement purposes without
washing frequency. notice to users.
••Functions may vary by model.
Energy Monitoring
Check the energy consupmtion of the recently
used cycles and monthly average.

Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.

Settings
Various functions are available.

Push Alert
Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG SmartThinQ application
is off.

35
 EN

Open Source Software Notice Smart Diagnosis™ Using a Smart

Information Phone
To obtain the source code under GPL, LGPL, ••For appliances with the or logo
MPL, and other open source licenses, that is
contained in this product, please visit http:// Use this function if you need an accurate
opensource.lge.com. diagnosis by an LG Electronics customer
information centre when the appliance
In addition to the source code, all referred malfunctions or fails.
license terms, warranty disclaimers and
copyright notices are available for download. Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
LG Electronics will also provide open source If the appliance is unable to turn on, then
code to you on CD-ROM for a charge covering troubleshooting must be done without using
the cost of performing such distribution (such as Smart Diagnosis™.
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for three (3) years from the date on
which you purchased the product.

36
 EN

Using Smart Diagnosis™ NOTE

••The Smart Diagnosis™ function depends on
Smart Diagnosis™ Through the the local call quality.
Customer Information Centre ••The communication performance will improve
and you can receive better service if you use
Use this function if you need an accurate the home phone.
diagnosis by an LG Electronics customer
information center when the appliance ••If the Smart Diagnosis™ data transfer is poor
malfunctions or fails. Use this function only to due to poor call quality, you may not receive
contact the service representative, not during the best Smart Diagnosis™ service.
normal operation.

1 Press the Power button to turn on the

washing machine. Do not press any other
buttons or turn the programme knob.

2 When instructed to do so by the call center,

place the mouthpiece of your phone close to
the Power button.

x.
Ma
mm
10

3 Press and hold the Temp. button for 3

seconds, while holding the phone mouthpiece
to the icon or Power button.

4 Keep the phone in place until the tone

transmission has finished. Time remaining for
data transfer is displayed.
••For best results, do not move the phone
while the tones are being transmitted.
••If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.

5 Once the countdown is over and the tones

have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
for analysis.

37
MAINTENANCE EN

WARNING Cleaning the Interior

••Unplug the washing machine before cleaning ••Use a towel or soft cloth to wipe around the
to avoid the risk of electric shock. Failure to washing machine door opening and door glass.
follow this warning may result in serious injury,
fire, electric shock, or death. ••Always remove items from the washing
machine as soon as the cycle is complete.
••Never use harsh chemicals, abrasive cleaners, Leaving damp items in the washing machine
or solvents to clean the washing machine. can cause wrinkling, colour transfer, and odour.
They may damage the finish.
••Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue
Cleaning Your Washing
Machine
Cleaning the Water Inlet Filter
Care After Wash
••Turn off the supply taps to the machine if the
••After the cycle is finished, wipe the door and washing machine is to be left for any length of
the inside of the door seal to remove any time (e.g. holiday), especially if there is no floor
moisture. drain (gully) in the immediate vicinity.
••Leave the door open to dry the drum interior. •• icon will be displayed on the control panel
••Wipe the body of the washing machine with a when water is not entering the detergent
dry cloth to remove any moisture. drawer.
••If water is very hard or contains traces of lime
deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
occasionally.

1 Turn off the water tap and unscrew the water

supply hose.

Cleaning the Exterior

Proper care of your washing machine can
extend its life.

Door:
••Wash with a damp cloth on the outside and
inside and then dry with a soft cloth. 2 Clean the filter using a hard bristle brush.

Exterior:
••Immediately wipe off any spills.
••Wipe with a damp cloth.
••Do not press the surface or the display with
sharp objects.

38
 EN

Cleaning the Drain Pump 4 After cleaning, turn the pump filter and insert
the drain plug.
Filter
••The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.
••Allow the water to cool down before cleaning
the drain pump, carrying out emergency
emptying, or opening the door in an
emergency.

1 Open the cover cap and pull out the hose. 5 Close the cover cap.

2 Unplug the drain plug and open the filter by

turning it to the left. CAUTION
••First drain using the drain hose and then
2
Container to
open the pump filter to remove any threads or
collect the drained objects.
water. ••Be careful when draining, as the water may be
hot.

3 Remove any extraneous matter from the

pump filter.

39
 EN

Cleaning the Dispenser Tub Clean (Optional)

Drawer Tub Clean is a special programme to clean the
Detergent and fabric softener may build up in inside of the washing machine.
the dispenser drawer. Remove the drawer and A higher water level is used in this programme
inserts and check for buildup once or twice a at higher spin speed. Perform this programme
month. regularly.

1 Remove the detergent dispenser drawer by 1 Remove any clothing or items from the
washing machine and close the door.
pulling it straight out until it stops.
••Press down hard on the disengage button
and remove the drawer.
2 Open the dispenser drawer and add anti-
limescale to the main wash compartment.
••For tablets put into the drum.

3 Close the dispenser drawer slowly.

2 Remove the inserts from the drawer.

4 Power on and then press and hold Tub
••Rinse the inserts and the drawer with Clean button for 3 seconds. Then will be
warm water to remove buildup from displayed on the display.
laundry products. Use only water to clean
the dispenser drawer. Dry the inserts and
drawer with a soft cloth or towel.
5 Press the Start/Pause button to start.

6 After the programme is complete, leave the

3 To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess.
door open to allow the washing machine door
opening, gasket and door glass to dry.
••Remove all residue from the upper and
lower parts of the recess.

CAUTION
••If there is a child, be careful not to leave the
4 Wipe any moisture off the recess with a soft
cloth or towel. door open for too long.

5 Return the inserts to the proper NOTE

compartments and replace the drawer. ••Do not add any detergent to the detergent
compartments. Excessive suds may generate
and leak from the washing machine.

40
 EN

Caution on Freezing During ••After closing the tap, disconnect the cold
supply hose from the tap, and remove water
Winter while keeping the hose facing downwards.
••When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.
••In case the product must be installed outside
on a porch or in other outdoor conditions, make Supply hose
sure to check the following.

How to Keep the Product from

Freezing
Check for Freezing
••After washing, remove water remaining inside
the pump completely with the opening hose ••If water does not drain when opening the hose
plug used for removal of residual water. When plug used for removal of residual water, check
the water is removed completely, close the the drainage unit.
hose plug used for removal of residual water
and cover cap.

Drain plug

Cover cap
Drain plug Cover cap

••Turn the power on, choose a washing

••Hang down drain hose to pull out water inside programme, and press the Start/Pause button.
the hose completely.

Detergent drawer Drain hose

Drain hose
••When ' ' is shown in display window while
the product is in operation, check water supply
CAUTION unit and drainage unit (Some models do not
have an alarm function that indicates freezing).
••When the drain hose is installed in a curved
shape, the inner hose may freeze.
NOTE
••Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.

41
 EN

How to Handle Freezing ••When water is removed completely from the

drum, close the hose plug used for removal of
••Make sure to empty the drum, pour warm residual water, choose a washing programme,
water of 50–60 °C up to the rubber part inside and press the Start/Pause button.
the drum, close the door, and wait for 1–2
hours.

Detergent drawer Drain hose

50-60 °C

NOTE
••Check that water is coming into the detergent
drawer while rinsing, and water is draining
CAUTION through the drain hose while spinning.
••When the drain hose is installed in a curved
shape, the inner hose may freeze.
••When water supply problems occur, take the
following measures.
••Open the cover cap and hose plug used for
−−Turn off the tap, and thaw out the tap and
removal of residual water to extract water
both connection areas of inlet hose of the
completely.
product using a hot water cloth.
−−Take out inlet hose and immerse in warm
water below 50–60 °C.

Drain plug

Cover cap

Supply hose
50-60 °C

NOTE
••If water does not drain, this means the ice is
not melted completely. Wait more.

42
TROUBLESHOOTING EN

••Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does not
function at all, check the following before you call for service:

Diagnosing Problems
Symptoms Reason Solution
••Check all pockets to make
sure that they are empty. Items
such as clips, matches, pens,
Foreign objects such as coins coins, and keys can damage
both your washer and your
Rattling and clanking noise or safety pins may be in drum clothes.
or pump. ••Close zippers, hooks, and
drawstrings to prevent these
items from snagging or
tangling on other clothes.
Heavy wash loads may ••If sound continues, washing
machine is probably out of
Thumping sound produce a thumping sound. balance. Stop and redistribute
This is usually normal. wash load.
••If not removed during
Have all the transit bolts and installation, refer to Installation
tub support been removed? guide for removing transit
bolts.
••Make sure the washing
Vibrating noise Are all the feet resting firmly machine is level and tighten
on the ground? the lock nuts up towards the
base of the appliance.
Have you ever laid down the
••Please contact the customer
appliance when moving or information center.
installing it?
Supply hoses or drain hose
••Check and tighten hose
are loose at tap or washing connections.
Water leaks machine.
House drain pipes are ••Unclog drain pipe. Contact
clogged. plumber if necessary.
Too much detergent or
unsuitable detergent may ••Make sure that the suggested
amount of detergent is used
Oversudsing cause excessive foaming per the manufacturer's
which may result in water recommendations.
leaks.

43
 EN

Symptoms Reason Solution

Water supply is not adequate ••Check another tap in the
in that location. house.
Water supply tap is not
••Fully open tap.
Water does not enter washing completely open.
machine or it enters slowly Water supply hose(s) are
••Straighten hose.
kinked.
The filter of the supply ••Check the filter of the supply
hose(s) clogged. hose.
Water in the washing machine Drain hose is kinked or ••Clean and straighten the drain
does not drain or drains clogged. hose.
slowly The drain filter is clogged. ••Clean the drain filter.
Electrical power cord may not
••Make sure plug fits tightly in
be plugged in or connection wall outlet.
may be loose.
••Reset circuit breaker or
Washing machine does not House fuse blown, circuit replace fuse. Do not increase
fuse capacity. If problem
start breaker tripped,or a power is a circuit overload, have
outage has occurred. it corrected by a qualified
electrician.
Water supply tap is not turned
••Turn on water supply tap.
on.
••Close the door and press
the Start/Pause button. After
pressing the Start/Pause
button, it may take a few
Washing machine will not Check that the door is firmly moments before the washing
machine begins to spin. The
spin shut. door must be locked before
spin can be achieved. Add 1 or
2 similar items to help balance
the load. Rearrange load to
allow proper spinning.

44
 EN

Symptoms Reason Solution

Once washing machine has ••Check if the ‘Door Lock’ icon
is illuminated. You can safely
Door does not open started, the door cannot be open the door after the ‘Door
opened for safety reasons. Lock’ icon turns off.
If an imbalance is detected ••This is normal. The time
or if the suds removing remaining shown in the display
Wash cycle time delayed
programme is on, the wash is only an estimate. Actual
time will increase. time may vary.
••Follow softener guidelines to
Too much softener may cause ensure appropriate amount
Fabric softener overflow
an overflow. is used. Do not exceed the
maximum fill line.
••Follow the guidelines provided
Too much softener may cause by the detergent manufacturer.
Softeners dispensed too early ••Close the dispenser drawer
an premature dispensing. slowly. Do not open the drawer
during the wash cycle.
The button cannot be
The buttons may not function ••Press again after closing the
recognized when the door is
properly. door.
open.
••Do not overload. Check
that the washing machine is
draining properly to extract
adequate water from the load.
Dry problem Check water supply tap. Clothes load is too small to
tumble properly. Add a few
towels.
••Turn off water supply tap.
This odor is caused by ••It is the normal odor of new
rubber and will disappear after
the rubber attached to the the machine has been run a
washing machine. few times.
If the rubber door gasket ••Be sure to clean the gasket
and door seal area are not and door seal regularly and
cleaned regularly, odors can check under the door seal for
occur from mold or foreign small items when unloading
substances. the washer.
Odors can occur if foreign
••Be sure to clean the drainage
substances are left in the pump filter regularly.
drainage pump filter.
Odor Odors can occur if the
drainage hose is not properly ••When installing the drainage
installed, causing siphoning hose, be sure that it doesn’t
(water flowing back inside the become kinked or blocked.
washing machine).
Using the dry function, odors
can occur from lint and other
••This is not a malfunction.
laundry matter sticking to the
heater. (Dryer model only)
A particular odor can occur
••The odor will disappear after a
from drying wet clothes with short while.
hot air. (Dryer model only)

45
 EN

Error Messages
Symptoms Reason Solution
Water supply is not adequate ••Check another tap in the
in area. house.
Water supply taps are not
••Fully open tap.
completely open.
Water supply hose(s) are
••Straighten hose(s).
kinked.
The filter of the supply ••Check the filter of the supply
hose(s) are clogged. hose.
If water leakage occurred in
the aqua stop supply hose,
indicator will become red.

••Use the aqua stop supply

hose.

May vary depending on the

model.
••Add 1 or 2 similar items to
Load is too small. help balance the load.
••Add 1 or 2 similar items to
Load is out of balance. help balance the load.
The appliance has an
imbalance detection and
correction system. If
individual heavy articles
••Rearrange load to allow
are loaded (e.g. bath mat, proper spinning.
bath robe, etc.) this system
may stop spinning or even
interrupt the spin cycle
altogether.
If the laundry is still too wet
at the end of the cycle, add
••Rearrange load to allow
smaller articles of laundry to proper spinning.
balance the load and repeat
the spin cycle.

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 EN

Symptoms Reason Solution

Drain hose is kinked or clogged. ••Clean and straighten the drain hose.

The drain filter is clogged. ••Clean the drain filter.

Ensure door is not open.

••Close the door completely. If ,
, , is not released, call for
service.

dE4
Door sensor has malfunctioned.

••Unplug the power plug and call for

Control error. service.

Water overfills due to the faulty water ••Close the water tap.
••Unplug the power plug.
valve. ••Call for service.

••Close the water tap.

Malfunction of water level sensor. ••Unplug the power plug.
••Call for service.

••Allow the washing machine to stand for

Over load in motor. 30 minutes to allow the motor to cool,
then restart the cycle.

Water leaks. ••Call for service.

••Supply warm water into the drum and

Is supply/drain hose or drain pump unfreeze drain hose and drain pump.
frozen? Wet a towel in warm water and apply to
supply hose.

Does not dry. ••Call for service.

47
WARRANTY EN

THIS LIMITED WARRANTY DOES NOT COVER:

••Service trips to deliver, pick up, or install or repair the product; instruction to the customer on
operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or
correction of unauthorized repairs/installation.
••Failure of the product to perform during power failures and interruptions or inadequate electrical
service.
••Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
••Damage resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual.
••Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of
God.
••Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the
intended purpose, or any water leakage where the product was not properly installed.
••Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial
or industrial use, or use of accessories, components, or consumable cleaning products that are not
approved by LG.
••Damage caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of your product, unless such damage results from defects in materials or
workmanship.
••Damage or missing items to any display, open box, discounted, or refurbished Product.
••Products with original serial numbers that have been removed, altered, or cannot be readily
determined. Model and Serial numbers, along with original retail sales receipt, are required for
warranty validation.
••Increases in utility costs and additional utility expenses.
••Repairs when your Product is used in other than normal and usual household use or contrary to the
instructions outlined in the Product’s owner’s manual.
••Costs associated with removal of your Product from your home for repairs.
••The removal and reinstallation of the Product if it is installed in an inaccessible location or is not
installed in accordance with published installation instructions, including LG’s owner’s and installation
manuals.
••Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not approved or specified by LG.

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 EN

Strange vibration or noise

Remove the transit bolts
caused by not removing
& tub support.
transit bolts or tub support. Transit
Tub Carton bolt
support base

Leakage caused by dirt (hair,

Clean the gasket & door
lint) on gasket and door
glass.
glass.

Not draining caused by

Clean the pump filter.
clogging of pump filter.

Water is not coming because

Clean the inlet valve
water inlet valve filters are
filter or reinstall the
clogged or water supply
water supply hoses.
hoses are kinked.
Inlet Filter

Water is not coming because Dispenser Clean the detergent

too much detergent use. disperser drawer.

Cold Hot
Laundry is hot or warm after Hot Water
Cold Water
finished washing because the supply Reinstall the supply
supply
supply hoses are installed in hoses.
reverse.

Water is not supplied

because the water tap is not Water tap Turn on the water tap.
turned on.

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 EN

Leakage caused by improper

installation of drain hose or Reinstall the drain hose.
clogged drain hose. Elbow Bracket

Tie Strap

Leakage caused by improper

installation of water supply Reinstall the supply
hose or using other brand hose.
supply hoses.

No power problem caused

Reconnect the power
by loose connection of power
cord or change the
cord or electrical outlet
electrical outlet.
problem.

Level

The warranty covers

Service trips to deliver, pick
manufacturing
up, install the product or
defects only. Service
for instruction on product
resulting from improper
use. The removal and
Installation is not
reinstallation of the product.
covered.

If all screws are not installed

properly, it may cause Install 4 screws at each
excessive vibration (Pedestal corner (Total 16EA).
model only).

High Natural Adjust the water

Water hammering (banging) pressure water flow pressure by turning
noise when washing machine water Sudden
down the water valve or
is filling with water. stopping
Hit Loud noise
water flow water tap in the home.

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