AMAZON Resume Example

Your Name
YourName@email.com
555-123-4567
PROFESSIONAL SUMMARY
Example 1: Experienced customer service representative with over five years of experience in telephone, email, and
virtual customer service. Highly familiar with customer relationship management (CRM) systems and software,
conflict resolution, and customer escalations. Excited to use my proven skills and customer enthusiasm to bring
customer satisfaction efficiently and effectively to all of those I encounter while on the job.
Example 2: Experienced IT Consultant with over 5 years’ experience in managing teams, projects, staff members, and
budgeting. Highly familiar with consulting and strategic planning to help grow and scale business operations. Excited
to work as a Resource Manager and use my expertise to support the Professional Services Sales and Delivery Practice
teams to optimize AWS global impact while leveraging the Amazon Leadership Principles.
In Example 2, this is the Professional Summary we would use if we were applying for a Resource Manager
role at Amazon (at the time of the video publishing).
Please be 100% truthful about your experience and knowledge areas. This is simply an example
template. Do NOT copy word-for-word or you could be terminated from future jobs.
Example 3: Experienced Human Resources coordinator with over 5 years’ experience in managing teams, projects,
staff members, and budgeting. Highly familiar with consulting and strategic planning to help grow and scale business
operations. Excited to use my expertise to support the Employee Resource Center to positively impact the Leave of
Absence, Disability and Accommodations services to Amazon employees, while leveraging the Amazon Leadership
Principles.
TECHNICAL SUMMARY
O/S: Linux/Unix, Windows, MacOS

ITSM Platforms: Salesforce, Zendesk, ServiceNow
Knowledge & Skills Areas

 Resource Management  Negotiations
 Contract Management  Project Management
 Forecasting/Reporting  Consulting
PROFESSIONAL EXPERIENCE
IT Consultant, Satellite TV Company 01/21 – Present
 Handled 70+daily tickets, revolving around new customer sign-ups, retrieving customer data, researching product
information, and canceling contracts.
 Trained new employees across various time zones on how to use CRM systems and how to open tickets on
platforms not limited to Salesforce, PeopleSoft & Remedy.
 Liaised with finance, Delivery managers, and Legal business units to help optimize consultant contracts and
ensure resources were fully optimized with high utilization rates.
 Provided technical support and troubleshooting for customers that reported system outages and issues with
functionality of company equipment.
 Escalated issues to appropriate departments for billing issues, complaints, and partner contract discrepancies
while maintaining a calm tone and attitude.
Sales Associate, Home of the Depot Company 03/18 – 01/21
 Assisted an average of 50 customers each day with finding specialized items & provided recommendations for
custom projects.
 Achieved an average of 110% sales goal each quarter for the department and maintained a 97% customer
satisfaction survey rating.
 Maintained neat and attractive merchandise aisles and displays to help maximize product inventory tracking and
purchases.
 Tracked inventory for over 10,000 items by validating stock, SKU’s, customer exchanges and returns.
Lead Cashier, The Grocery Store Shoppes 03/17 – 09/17

 Responsible for daily opening and closing of registers & performing money counts for 20+ cash drawers.
 Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers
accurate pricing upon purchasing.
 Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.
Employment Specialist, Goodwill Industries International 10/14 - 03/17

 Managed caseload of 30+ underrepresented individuals to find employment through networking and building
relationships with businesses in the community.
 Developed and implemented plans to assist individuals with disabilities and other barriers to independence
prepare for, obtain and retain employment in the community.
 Cultivated relationships with the local businesses community to community to support the employment objectives
of clients and to promote the mission of Goodwill.
 Worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms to aid
in job retention by creating presentations and career readiness curriculum.
Assistant Manager, Wal-Mart Stores, Inc. 05/13- 08/14

 Improved customer experience by overseeing three multi-faceted modular redesign projects on a weekly basis.
 Planned the succession of exiting associates at all levels through employee training and mentoring promising
associates.
 Guaranteed compliance with company policies and procedures by holding hourly Associates accountable,
maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies.
 Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and
delegating responsibilities for employees.
EDUCATION
Penny Community College, Harrisburg 08/16
Associate of Business Administration
Certificate in Non-Profit Management
The University of USA

12/12
Bachelor of Arts in Communications: Public Relations and Interpersonal, Business Organizational
Certificate in Technical Support

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AMAZON Resume Example

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Your Name

O/S: Linux/Unix, Windows, MacOS

Knowledge & Skills Areas

Lead Cashier, The Grocery Store Shoppes 03/17 – 09/17

Employment Specialist, Goodwill Industries International 10/14 - 03/17

Assistant Manager, Wal-Mart Stores, Inc. 05/13- 08/14

The University of USA

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