AIBL Internet Banking (aibl i-Banking) Application Form

……….………………………Branch

Muhtaram,
Assalamu Alaikum.

With regards to my/our account(s) with you, I/We request you to provide me/us ID & Password for I-Banking to check
the account(s) balance/account statement/transactions (own & others/ card & Utility Bill payment/
............................................................................. /others for my/our convenience. I/We do agree to abide by the terms
& conditions regarding this service stated on the overleaf. Necessary particulars of my/our account(s) are provided
below.
Account No.(s) to be linked Account Title

(Account No. to be debited for Fee/Charges)

E-mail ID:
Ref No.
Mobile No.

Name & Signature of Account Holder(s): Signature according to signature guideline

(All parties are to sign in case of Joint Account. Please select the name(s) of account operator(s) to whom User ID & Password will be issued in case of joint account)

1. Name: ……………………………………………………. date of birth-………………………Signature…………………………………….

2. Name: ……………………………………………………. date of birth-………………………Signature…………………………………….

3. Name: ……………………………………………………. date of birth-………………………Signature…………………………………….

………..…...…………………………………….
Yearly Fee/Charges: Tk. 200.00 (Two Hundred) + Vat only. Verified by Branch Official (full signature & Seal)

For Bank’s use only

The customer’s request is communicated to ICT Division by respective branch on…………………………………. vide letter
no.…………………………………………………………………………

I-Banking User ID Created by official of ICTD

(Full signature & Seal)

AIBL Internet banking facilitates its customer to access his/ her accounts at anytime, anywhere from home, office and
abroad. I t saves time & money. It’s easy to get started with i-banking.

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TERMS AND CONDITIONS FOR INTERNET BANKING SERVICE
In consideration of your (hereinafter referred to as the “Customer”) acceptance of the terms and
conditions for the alternative distribution channels of Al-Arafah Islami Bank Limited (the “Bank”), i.e.
Internet Banking Service/ App named as aibl i-banking, the Bank agrees to provide the Services subject
to their respective terms and conditions along with the common terms and conditions hereunder.

Terms and Conditions

All the terms and conditions of the Services and the Common Terms and Conditions are legally binding, so
please read them carefully. Customer’s signature at the end of the terms and conditions of the Account
opening form implies that he/she has read, understood and accepted the terms and conditions of AIBL
Internet Banking Services listed below.

Definitions
A. AIBL or Bank refers to Al-Arafah Islami Bank Limited.
B. Account refers to any types of Current and Savings Account.
C. Customer refers to Individuals/ Entity maintaining a CASA with AIBL.
D. Two Factor Security Token (2FA Token) is a software/hardware/SMS token to generate One Time
Password for using Fund Transfer transactions.
E. BEFTN refers to Bangladesh Electronic Fund Transfer Network as per the rules of Bangladesh Bank
and the amendments thereto, made from time to time.
F. RTGS refers to Real Time Gross Settlement as per the rules of Bangladesh Bank and the
amendments thereto, made from time to time.
G. NPSB refers to National Payment Switch Bangladesh as per the rules of Bangladesh Bank and the
amendments thereto, made from time to time.
H. Biller refers to a utility service provider to the Customer.

Account Requirements
To be eligible to use Internet Banking service, customer must maintain at least one Current or Savings
Account with the Bank. However, Internet Banking will allow the customer to access more than one
account. The Bank reserves the right to deny access or to limit access or transactions or to revoke access
to Internet Banking service without advance notice to you at its sole discretion.

Customer ID, Password and Security

✓ Upon the Customer’s registration for the Internet Banking Service, the Bank will provide each
Customer with unique customer identification code (the “Customer ID” or “User ID”) and a
temporary password (Password”) which will allow the person to access the Customer's Account
information.
✓ Customer acknowledges that the User ID and the Password shall act as his/her authorized
signature when using Internet Banking App.
✓ After the initial activation of customers, bank shall not contact the customers for their security
details and we will not ask anyone else to do so on our behalf. If customers receive any such
request then it is likely to be a fraudulent one and they must not supply their security details under
any circumstance. They should report any such activity to us immediately via our Contact Centre
or by visiting any of our AIBL Branches.
✓ The customer shall be responsible for all transfers, withdrawals, transactions and instructions
initiated or originated by the use of the Customer’s Internet Banking ID & password.

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Please observe the following guidelines to protect against fraud:

• Do not share/ give out your account information, User Name, or Password.
• Never leave your account information out in an open area (including your PC screen) where it
could be accessible to others.
• Never send privileged account information (account number, password, etc.) via any public or
general email system.
• Never leave your PC unattended while you are within the Online Services.
• Under no circumstances will an AIBL employee ever request your password via the internet or any
other type of contact. Do not respond to such a request even if the individual claims to represent
AIBL.
• In order to maintain secure communications and reduce fraud, you agree to protect the security
of your numbers, codes, marks, signs, public keys or other means of identification. We reserve
the right to block access to the Online Services to maintain or restore security to our web site and
systems if we reasonably believe your credentials have been or may be obtained or are being used
or may be used by an unauthorized person(s).

Frequent Account Monitoring by Customer

• Since Internet banking services provides major/ sensitive access (through web) and control over
Account, such as Fund Transfer, bills payment etc. to Customer/ Accountholder, it is under the
responsibility of the customer to check account balance, statement frequently for any
unexpected activities or anomalies.
• Customer shall report any unauthorized (attempt to) access and suspicious Transactions or
Activities happened in the Account immediately to Bank for necessaryaction.
• Check carefully all the message/ notification sent from the Bank regarding any changes in the
Customer profile or any kind of Transaction in the Account;
• Customer must take all reasonable steps to ensure that he/she safeguards his/her Internet
Banking PIN, App Password, mobile phone recording of Identified Mobile Phone Number, Internet
Banking Password and Bill Payment Subscriber ID at all times,whenever possible.
• Customer must not allow anyone else to operate the Services on his/her behalf.
• Customer must comply with any other requirements designed to protect the security of his/her
use of the Services which are notified by the Bank to him/her in any other way.

Customer Authorizations and Instructions

➢ The Customer irrevocably authorizes the Bank:
✓ To act on all instructions given or apparently given through the Bank’s website access to
Account in the name of the Customer,
✓ To debit or credit the appropriate Account accordingly without taking any further steps to
authenticate the instruction.
➢ If the Customer gives instructions contrary to these Internet Banking Terms or otherwise, the
Bank may at its discretion without advance notice to the Customer and without affecting the other
rights of the Bank:
•
Refuse those instructions,
•
Reverse bill payments or inter-Account transfers made on those instructions,
•
Require written confirmation from the Customer of a particular instruction, and
•
Suspend or stop the Account for any period of time. However, if the Customer asks the
Bank to reverse the instruction after the Customer has given it the Bank may at its
discretion try to do so to the extent that this is possible under the rules and practices ofthe
banking system. The Customer agrees that the Customer will be responsible for any costs
the Bank incurs as a result.
➢ If the Bank comes to believe that an instruction may not have been properly authorized by the

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 Customer, the Bank shall be entitled, after making reasonable efforts to check whether it was
properly authorized, to take steps to reverse any action taken on the basis of that instruction
without notifying the Customer. The Bank shall not be responsible for any loss to the Customer
that results from such a reversal.

ON-LINE FUND TRANSFER

• Customer shall be solely responsible for all financial transactions via AIBL Internet Banking. Fund
Transfers can be made from your account to another account held with AIBL. Fund Transfers can
be initiated for a bank account maintained with other banks with the help of BEFTN. Therefore,
Bangladesh Bank rules & regulations for BEFTN are applicable (please read the Terms and
Conditions regarding this from the Bangladesh Bank website).
• For Fund Transfers to accounts maintained with other Banks, AIBL will send the fund transfer
request through BEFTN, RTGS and NPSB. The time taken to process the transfer will depend on the
beneficiary bank.
• Customers are fully responsible for putting in the correct account number and transaction amount for
the fund transfer request. AIBL will not be liable for any erroneous transactions arising out of or
relating to you, the User, entering wrong account numbers and/or amounts. If a customer thinks
that payment was mistakenly made to a wrong account or if he/she paid an improper amount the
customer needs to contact the receiver bank.
• Maximum amount of transaction limit is subject to change from time to time at AIBL’s sole
discretion.
• For transactions made after working hours or on public/bank holidays, value date will be the next
working day.
• No transaction is allowed from a non-convertible taka account to a convertible account through
Internet Banking portal. Transactions from Foreign Currency Accounts are also not allowed.

UTILITY BILL PAYMENT SERVICE

Electronic Utility Bill Payment Service is only available to Customers of the Bank who are already
Customers of the Bank’s Internet Banking Service, and shall cover all the utility bill payments of different
Billers with which the Bank has agreement in writing. Each Biller will provide each subscriber availing
Electronic Utility Bill Payment Service with a unique subscriber identification number ("Bill Payment
Subscriber ID").

Mobile Top-up/ Recharge Service, BTRC rules will be applicable in case of mobile recharge through
Internet Banking service.
CREDIT CARD BILL PAYMENT SERVICE
Now, you can pay your Credit Card (Visa/ Master Card etc.) bill through AIBL Internet Banking service,
instantly at home or from anywhere. You can pay bill of any Credit Card issued by the commercial bank,
operating in Bangladesh having necessary arrangement with AIBL for the same.

• The Customer, through the Bank’s Internet Banking website/ app shall issue instructions to the
Bank for payment of an amount to the Biller’s account against the Customer’s Credit Card bill
by debiting designated Customer Account at his/her own risk and responsibility. After
satisfactory verification and transmission of such instructions for payment, the Customer will be
issued a unique confirmation reference number (the “Confirmation”) visible on the
computer/phone/tab screen. A printed copy of the page containing the unique confirmation
reference number will be accepted bythe Biller as payment against the Customer’s Credit Card
bill, subject to subsequent confirmation from the Bank.
• Payment instructions initiated through Internet Banking against insufficient or unavailable funds
in the Account of the Customer and which are not covered by a prior overdraft agreement with
the Bank, shall not be processed. There is no obligation on the part of AIBL to notify you in case
a payment does not go through either due to insufficient funds or for any other reason.

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 • Credit Card bill payment can be made from your account for the Card issued by AIBL.Bill payment
can be initiated for a Credit Card Issued by other banks with the help ofBEFTN, RTGS and NPSB.
Therefore, Bangladesh Bank rules & regulations for BEFTN, RTGS and NPSB are applicable.
• The Bank will not be responsible for disconnection (from AIBL or Card Issuer Bank) of the
concerned Credit Card bill payment service.
• In cases of failure or unsuccessful transactions, a dual balance issue will be resolved according
to the prevailing procedure of AIBL, in case of other Bank to their respective procedure.
• If a customer thinks that payment was mistakenly made to a wrong Card or if he/shepaid an
improper amount the customer needs to contact his Card issuing bank.
• In case of emergency, AIBL Internet Banking Service customer service representatives can take
note only the last 4 digits of the card number in the ticketing system or anywhere else such as
in email or on paper during the discussion. However, the customer needs to be aware NOT to
disclose the full card number intentionally/ unintentionally.

TERMS AND CONDTIONS (2 FACTOR AUTHENTICATION-2FA)

Each customer is jointly and severally liable for all transactions initiated through Internet Banking
service, including overdrafts, even if the Customer did not participate in a transaction, which resulted
in an overdraft.
1. Customer will ensure due diligence in terms of safe keeping of the 2 FA key – Hardwareor Software
or SMS. Key number or OTP or secured PIN will not been shared with any person to avoid any
fraudulent attempts.
2. The Customer acknowledges that the software underlying the 2FA key as well as other Internet
related software which is required for accessing Internet Banking is the legal property of the
respective vendors or AIBL as the case may be.

Customer’s Undertakings and Liabilities

i. Customer undertakes to use the Services subject to the Bank’s stated process.
ii. After the Customer’s Enrollment for any of the Services, he/she shall be deemed to
have accepted and be bound by terms and conditions of the relevant Services.
iii. Customer undertakes that the Bank has the right to use his/her personal information and
account information, and the Bank will make efforts to ensure the information confidential in
the Bank unless:
• To provide related information to authorized organizations according to the laws.
• Customer acknowledges that it is his/her responsibility to monitor the Account activities
frequently as part prohibiting fraud or unauthorized access and report immediately to Bank
for any inconsistencies.
• Customer must compensate the Bank for any loss the Bank suffers as a result of his/her breaking
any of the terms and conditions for: Banking Internet Banking Service and App; and these
Common Terms and Conditions.
• This Agreement is subject to the provisions of all applicable operating circulars of Bangladesh
Bank, the Bank and any other applicable provisions or Laws of the land including Anti Money
Laundering Act, 2012. This Agreement may be amended at any time by AIBL and the revised
information will be made available at any AIBL office and will be published on AIBL website
within reasonable time.

The Bank’s Liabilities

i. In any event, the Bank will not be liable for any loss or damage to you if any of the Services or
any feature or functionality of any of the Services is not available to you, including any direct,
indirect, consequential or special loss.
ii. Examples of circumstances in which the Bank will NOT be liable to you for any loss or damage
resulting from the use of the Services include (but are not limited to):

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 • Acting on an instruction which has been validly authenticated as coming from you but which in
fact may have been given by somebody else through the fraudulent use of your Identified
Mobile Phone Number, IMEI number, AIBL App Password and Bill Payment Subscriber ID; or
• Any misuse of your aforesaid equipment and/or systems by you or anyone else; or
• Any access to information about your account(s) which is obtained by a third party;
iii. In the event that you suffer any loss or damage as a result of using the Services, the bank shall
only be liable for direct loss or damage which, in the ordinary course of events, might reasonably
be expected to result from the circumstances in question and only if such loss or damage is
proven, beyond reasonable doubt, to have been caused by the Bank’s gross negligence or willful
default.
Furthermore, under no circumstances whatsoever will the total liability of the Bank in connection with
any of the Services exceed the fees/charges actually received by the Bank from you in the preceding six
months period.

Reporting Unauthorized Transaction and Error Resolution

• If you suspect that unauthorized transactions are being made from your Account, you should
change the AIBL Internet Banking Password immediately and notify the Bank.
• If you find any periodic statement to be incorrect or want more information about a
transaction or have reason to believe that the Bank has executed your instructions
incorrectly, you should contact the Bank Contact Center immediately/ Instantly at 16434
(From Mobile), 09611016434 (Any Local/ Abroad) or in writing within five (5)business
days upon receiving your statement. If you disclose or suspect that your Internet Banking
Password or any part of it isknown to someone else, you must immediately change it
personally through the Services.
• Should any unauthorized transaction take place we shall carry out an investigation and notify you
the result of the same within ten (10) business days upon receipt of the notification and will correct
the error (if any) promptly. If the Bank needs more time to investigate, we will inform you
accordingly and this may take up to ninety (90) working days.

Availability of Services and Disruption

• You hereby acknowledge that the provision of the AIBL Internet Banking Services and Internet
Banking App access to the accounts is dependent upon the continued availability of communication,
processing, function and other facilities of the applicable systems, and the Bank cannot warrant
such availability at all times. The service can be interrupted due to several technical and/or other
reasons. The Bank cannot always ensure access to its website. The Bank is entitled to suspend,
disconnect or discontinue the provision of the Services or AIBL App access to the account with or
without any prior notice in the App’s notification centers/website/mobile for the purpose of carrying
out the maintenance, upgrades or other work. In the event the Bank suspends, disconnects or
terminates the Services or AIBL App access to the account upon the occurrence of any event over
which the Bank has no control, the Bank shall not be liable for any loss or damage caused to you
as a result of such suspension, disconnection or termination.

• If for any reason beyond its control including but not limited to system error, network problem,
strikes, labor disputes, accidents, governments requisition, restrictions or regulations on travel,
hospital operation, political disturbances, acts of war, acts of God, which may hamper to provide
regular and normal service and unable to perform its obligations under this agreement that case
AIBL shall not be responsible.

Anti-money Laundering
✓ You hereby agree and confirm that you will not use the Internet Banking App service for money
laundering or any other illegal, unlawful purpose.
✓ All transaction through AIBL Internet Banking platform must comply with Anti Money Laundering
(AML) Act 2012 and Bangladesh Electronic Funds Transfer Network (BEFTN)operating rules 2010.

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Exclusion of Liability

✓ Except as provided herein, the Bank shall not be liable to the Customer or any other person for any
claim, loss or damage arising directly or indirectly from the Internet Banking Services to the Account
or from the unauthorized use, interruption, unavailability or transmission of virus, failure to carry
out instruction at the right time or any incorrectness, misstatements or omitted information or
mistakes in utility bill payment or inter-account transfer or errors, deletion or failure that occurs as
a result of any malfunction of the computer, software or system of the Biller or transaction reserved
under these Internet Banking Service/ App Bill Payment Terms, or breach of confidentiality arising
directly or indirectly from any other causes, expense or damages, including but not limited to loss
of anticipated profit or other economic loss in connection with the Electronic Utility Bill Payment
Service or website access (Internet Banking) and App access to the Account.

✓ The Bank shall be in no way responsible for any excess payment or partial payment made by the
Customer while paying through the Internet Banking Service. It is the discretion of the Customer
and he/she shall be solely responsible for any consequences as per the contract between the Biller
and the Customer. The Bank assumes no responsibility on behalf of the Biller.

✓ It is the responsibility of the Customer to type the correct payee name, address, and amount and
account number. The Bank shall not be responsible if the Customer makes any mistake by selecting
the incorrect payee, provides an incorrect address or account number, or any other error or
omission.

Service Charges or Fees

Once you are an enrolled user of the Internet Banking Services, you may be charged the applicable
monthly/ yearly fee and/or usage fee whether or not you use the services. You authorize us to
automatically deduct all applicable charges and fees from your primary eligiblechecking account you have
with us.

Termination
✓ The Bank may, at any time, without giving prior notice or reason, suspend or terminateall or any
of the AIBL App Services or their use. The Bank is not liable to you for any loss resulting from the
action of the Bank.
✓ You can terminate the Services by visiting any branch of the Bank and on submission ofa written
termination letter/instruction.

Amendments
AIBL shall have the absolute discretion to amend or supplement any of the Terms at anytime and
without prior notice to the customer. Such change to the terms shall be communicated to the Customer
post facto basis.
Any revision and/or addition to these terms and conditions shall take effect subject to the Bank giving
reasonable notice to the Customer which may be given by publishing or posting it on its website or by
display, advertisement or other means as the Bank considers proper, and shall be binding on the
Customer if the Customer continues to maintain or use the Services on or after the effective date of
variation.
By using any (new/ existing) services, related to Internet Banking, as may be introduced byAIBL, the
Customer shall be deemed to have accepted the changed terms and conditions.

1. ………………………………………………………

2. ………………………………………………………
Issued by AIBL

3. ………………………………………………………
Signature of Account Holder(s)

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