ECITIBIZ MARRIAGE END USER MANUAL

SECTION ONE: UNDERSTATING ECITIBIZ

Welcome to the eCitiBiz Automation End User Manual. Knowing what eCitiBiz web portal is and how to
use its feature opens a completely new experience for effectiveness and efficiency. This manual will
show you how to use the eCitiBiz web Portal. The goal of this manual is to make you master the use of
eCitiBiz web portal to your advantage. Once you understand this manual, your familiarity and
confidence in using eCitiBiz web portal will be effective, making the web portal a more useful tool for
you.

This will explain the general workflow of the Ministry of Interior (Citizenship and Business
Department) services. Mastering it just takes a little practice.

OBJECTIVES
 To ensure that every user understands the concept of eCitiBiz Automation.
 To ensure that every user of the portal understands the user profile.
 To understand the concept of Marriage Application.
 To understand how to access the services as regards Marriage.
 To understand the concept of Fee payment and its accessibility on the portal.
 To understand the concept of Marriage User Management.
 To understand the workability of the Notification and Messaging aspect of the portal.

SECTION TWO: GETTING STARTED

To access the eCitiBiz web portal,

1. Open a browser on your computer.

2. On the address bar type www.ecitibiz.interior.gov.ng
3. eCitiBiz web portal will be loaded, follow the procedures on how to register to start using the
eCitiBiz web portal.
SECTION THREE: THINGS YOU NEED TO KNOW BEFORE YOU REGISTER
Hover on Marriage at the top of the Menu bar to view the following information.
1. Click on Overview to know more on the services under Marriage.
2. Click on Requirements to know the necessary documents you would need to complete your
application.
3. Click on Prohibited degree of relationship to view prohibited relationship.
4. Click on Fees Details to view the amount for each service.
5. Click on View marriage registries to view locations of marriage registries in Nigeria.

SECTION FOUR: HOW TO REGISTER PERSONAL ACCOUNT (MARRIAGE AND

CITIZENSHIP)
1. Click on New User Registration (at the top of the page).
2. Select Account Type: Personal Account (Marriage).
3. Click on Register Now.
4. Fill Registration Form (all fields are Required).
5. Enter a valid Email Address.
6. Enter a strong Password (Make sure you remember your password).
7. Click on I Agree to the Terms of Use check box.
8. Click on Register button.
9. A Preview of the registration page will be displayed. Check if all information is correct and click
on Register button.

Note: Notification will be sent to the E-mail Address and Phone Number provided.

SECTION FIVE: EMAIL VERIFICATION

After completing your registration, you must verify your email address:

1. Check your email for Verification Email.

2. Click on the link Click Here to complete your email verification. (You will be redirected to the
eCitiBiz portal which confirms that your email has been verified).
3. Enter your Email Address.
4. Enter your Password.
 5. Click on Login.
Note: Click on Forgot your Password? If you have forgotten your password and need a new one

SECTION SIX: HOW TO LOGIN

Once you type the eCitiBiz web address www.ecitibiz.interior.gov.ng, the home page will show
up:

1. Click on Login at the top of Menu bar.

2. Enter your Email Address.
3. Enter your Password and click the Login button.
Note: Click on Forgot your Password? if you have forgotten your password and need a new one.

SECTION SEVEN: UNDERSTANDING USER’S ACCOUNT

Each user has an account on the eCitiBiz portal. The account provides lots of features. To access the
user profile, click on the icon on the right part of the screen after log in (which has the name welcome
Username under it):

1. Click on View Profile to view, edit and update some account information.
2. Click on Change Password to reset your password.
3. Click on My Application to view all your applications, as well as track the progress of each
application.
4. Click on Payment History to view the records of all payments you have made and for which
purpose or application those payments were made. Click on View to view a copy of your
Payment Receipt.
5. Click on Notification to view all messages and notifications sent to you on the activities carried
out on the portal.
6. Click on Add Account to have access to other modules of the eCitiBiz such as Expatriate Quota,
Citizenship etc.
7. Click on Chat with us to communicate with an online representative.
8. Click on Logout to exit your account.
SECTION EIGHT: HOW TO MAKE PAYMENT
After filling an application for any of the Marriage services, before an application can be submitted for
processing, payment has to be made.
There are two types of payment methods: You can either pay Online using your card details or pay
Through bank or POS.

Your Payment Summary page will come up; once you’ve click Proceed from the summary page of your
application. Click Online Pay to use the online payment method or click Pay through Bank or POS to
generate RRR (Invoice) for your offline payment.

A. Online Payment Method:

1. Select Online Pay as your payment method.

2. Select Online Pay as your payment method to proceed to Remita payment portal or Cancel to
terminate the transaction.
3. Select How you want to pay and fill in your Card details
4. Click on Submit to complete the process or Reset to start again. (A payment summary is
automatically displayed.
5. An Authentication page will come up. Click on Submit.
6. If transaction is successful Remita will redirect you back to the eCitiBiz portal.
7. Your Payment Invoice will be displayed.
8. Click on Print if you wish to have a copy of your Payment e-Invoice.
9. Click on My Application to view your application status.
10. An Email and SMS notification will be sent to you once payment is successful.

Note:

 If transaction was not successful, your application will be placed on Pending.

 For application on Save As Draft, click on Edit and you will be able to edit the application
and process the payment all over again.
 Your Application will not be submitted until the payment is made.
 You can always print your payment receipt from the Payment History under User profile.
B. Payment Through Bank or POS:

1. Select Pay through Bank or POS.

2. Click on Proceed to view your Remita Retrieval Reference (RRR code)
3. Click Print to print a copy of your payment Invoice (RRR code) to pay at any bank of your
choice or POS.
4. An Email and SMS notification will be sent once payment has been confirmed.
5. Click on My Application to view your application status

Note:
 You can always go back to My Application in User profile and pay via Online if you decide
to change your payment method.
 Your Application will not be submitted until payment is made.
 You can always print your payment receipt from the Payment History under your profile.

SECTION NINE: MARRIAGE APPLICATIONS

A. How to Apply for Ordinary Marriage (21Days Notice):

1. Hover on Marriage on the dashboard.

2. Click on Apply for Marriage (New Couple).
3. A notification pops up.
4. Select from the options where you wish to conduct your marriage.
5. Select Marriage type (Ordinary Marriage).
6. A notification pops up. Click Ok to proceed.
7. Click and Complete the information for Marriage Details.
8. If option selected is Federal Marriage Registry
 Click and select the Registry for oath.
 Click and select Date of Oath and Date of Marriage.
 Click and select Time of Oath and Time of Marriage.
9. If option selected is Federal Marriage Registry.
 Click and select Registry for oath.
 Click and select Date of Oath.
  Click and select the State of Place of Worship.
 Click and select the Local Government of Place of Worship.
 Click and select the Licensed Place of Worship.
 Click and select Date of Marriage.
10. Click and Complete the information for Husband Details.
11. Click and Complete the information for Wife Details.
12. Click and Upload any Relevant Documents were necessary.
13. Click on Proceed button.
14. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

15. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
16. A Summary page of the application is displayed for the user to verify all information has been
inputted correctly.
17. Tick the Check box at the bottom of the summary page to declare that all information is true.
18. Click on Proceed to view payment page.
19. Your Payment Summary page will come up. Click Online Pay to use the online payment
method or Click Pay through Bank or POS to generate RRR (Invoice) for your offline
payment.

B. How to Apply for Special Marriage (7 Days’ Notice):

1. Hover on Marriage on the dashboard.

2. Click on Apply for Marriage (New Couple).
3. A notification pops up.
4. Select from the options where you wish to conduct your marriage.
5. Select Marriage type (Special Marriage).
6. A notification pops up. Click Ok to proceed.
7. Click and Complete the information for Marriage Details.
8. If option selected is Federal Marriage Registry,
 Click and select the Registry for oath.
 Click and select Date of Oath and Date of Marriage.
  Click and select Time of Oath and Time of Marriage.
9. If option selected is Federal Marriage Registry.
 Click and select Registry for oath.
 Click and select Date of Oath.
 Click and select the State of Place of Worship.
 Click and select the Local Government of Place of Worship.
 Click and select the Licensed Place of Worship.
 Click and select Date of Marriage.
10. Click and Complete the information for Husband Details.
11. Click and Complete the information for Wife Details.
12. Click and Upload any Relevant Documents were necessary.
13. Click on Proceed button.
14. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

15. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
16. A Summary page of the application is displayed for the user to verify all information has been
inputted correctly.
17. Tick the Check box at the bottom of the summary page to declare that all information is true.
18. Click on Proceed to view payment page.
19. Your Payment Summary page will come up. Click Online Pay to use the online payment
method or Click Pay through Bank or POS to generate RRR (Invoice) for your offline
payment.

C. How to Apply for Marriage Certificate Re-Issue (Already Married):

1. Click on Marriage on the dashboard.

2. Click on Apply for Marriage Certificate Re-Issue (Already Married).
3. Select reason for Marriage Certificate Re-Issue.
4. Click on Proceed.

5. A notification pops up. Click Ok to proceed.

 6. Click and complete the Application for Marriage Certificate Re-Issue.

7. Click and complete the information for Husband Details.

8. Click and complete the information for Wife Details.

9. Click and complete the information for Witness Details.

10. Click and upload all necessary documents.

11. Click on and select payment type under Payment Details.

12. Click on Proceed button.

13. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

14. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
15. A Summary page is displayed for the user to verify that all information has been inputted
correctly.
16. Tick the Check box at the bottom of the summary page to declare that all information is true.
17. Click on Proceed to view payment page.
18. Your Payment Summary page will come up. Click Online Pay to use the online payment method
or click Pay through Bank or POS to generate RRR (Invoice) for your offline payment.

D. How to Apply for Attestation of Marital Status:

1. Click on Marriage on the dashboard.

2. Click on Apply for Attestation of Marital Status.
3. Click and complete the information under Application for Attestation of Marital Status.
4. Click and Upload all necessary documents.
5. State your reason for Applying for Attestation of Marital Status.
6. You can choose to save application and continue later by clicking on Save as Draft.
Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

7. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
8. A Summary page is displayed for the user to verify that all information has been inputted
correctly.
9. Tick the Check box at the bottom of the summary page to declare that all information is true.
10. Click on Proceed to view payment page.
11. Your Payment Summary page will come up. Click Online Pay to use the online payment method
or click Pay through Bank or POS to generate RRR (Invoice) for your offline payment.

Note: Do not refresh the page

E. How to Apply for Change of Marriage Venue:

1. Click on Marriage on the dashboard.

2. Click on Apply for Change of Marriage Venue.
3. Click and Complete the information under Change of Venue.
4. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

5. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
6. A Summary page is displayed for the user to verify that all information has been inputted
correctly.
7. Tick the Check box at the bottom of the summary page to declare that all information is true.
8. Click on Proceed to view payment page.
9. Your Payment Summary page will come up. Click Online Pay to use the online payment method
or click Pay through Bank or POS to generate RRR (Invoice) for your offline payment.

Note: Do not refresh the page

F. How to Apply for Verification of Documents:

1. Click on Marriage on the dashboard.

2. Click on Apply for Verification of Document.
3. Click and complete the information under Application for Verification of Document.
4. State your reason for Verification of Documents.
5. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.

6. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
7. A Summary page is displayed for the user to verify that all information has been inputted
correctly.
8. Tick the Check box at the bottom of the summary page to declare that all information is true.
9. Click on Proceed to view payment page.
10. Your Payment Summary page will come up. Click Online Pay to use the online payment method
or click Pay through Bank or POS to generate RRR (Invoice) for your offline payment.

Note: Do not refresh the page

G. How to Apply for Certified True Copy:

1. Click on Marriage on the dashboard.

2. Click on Apply for Certified True Copy.
3. Click and Complete the information for Application Details.

Note: Enter the Marriage Certificate if available.

4. Click on Upload Documents and upload all necessary document.

5. State your reason for applying for Certified True Copy.
6. You can choose to save application and continue later by clicking on Save as Draft.

Note: For application on Save As Draft, click on Edit and you will be able to edit the application and
process the payment all over again.
 7. Click on Proceed on the visible screen to view Summary page or Save as Draft to save and
continue later.
8. A Summary page is displayed for the user to verify that all information has been inputted
correctly.
9. Tick the Check box at the bottom of the summary page to declare that all information is true.
10. Click on Proceed to view payment page.
11. Your Payment Summary page will come up. Click Online Pay to use the online payment method
or click Pay through Bank or POS to generate RRR (Invoice) for your offline payment.

Note: Do not refresh the page