Homework7 Workplaceetiquette Email

HOMEWORK 7: WORKPLACE ETTIQUETTE (EMAIL)
Exercise 1
Read the following email of complaint from a commercial customer to a supplier regarding problems
with a delivery of components. From the context, try to guess what the meaning of the words/phrases in
bold are. Then, reply this email of complaint.
Dear Mrs Boswell,
I wish to draw your attention to an issue we have with a recent order from yourselves (ref no.
34ED12QP). Not only was the delivery four days later than agreed, but when we tried to use the
components, we found that 40% of them were damaged and basically useless.
As is normal, I spoke to your customer service manager, Peter Taylor on this matter. I expected that you
would replace the damaged components, but this has not been the case. When I last spoke to Peter,
last week, he informed me that the components were undamaged when delivered to us and that it was
our fault. To make matters worse, he has still not replied to an email I sent to him on Monday. Not very
professional customer service.
As you are aware, we have been a customer of your company for over 5 years. The damaged
components are severely impacting our production at the moment. We have orders which we cannot
send because of this problem with the components.
Although, I appreciate that you are all very busy. I believe that I am entitled to an explanation why
Peter Taylor has not answered my email and is refusing to replace the components. Unless this issue is
resolved promptly, then unfortunately, we will be forced to take further action. I expect an email from
yourself by 5pm today at the latest, to inform me how you are going to resolve this issue.
Yours sincerely,
Craig Smith
EGO Production Director
Taken from http://www.blairenglish.com/exercises/emails/exercises/email_complaint/email_complaint.html
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Exercise 2
Read and complete the following email of adjustment from a supplier to a commercial customer
regarding problems with a delivery of components using appropriate words and phrases.
Dear Mr Smith,
Further to your email of the 17th December 2009 regarding your order (ref no. 34ED12QP). First of all,
(1)_______ allow me to (2)______ for Peter Taylor not responding to your email. I can (3)______ that
Peter has been on sick leave for the whole of this week. And although this (4)______ the issue, it does
not justify it.
It transpires that there was a miscommunication in his department and the person who should have
been taking care of this issue, did not. I have already taken all the necessary measures to ensure that
this does not happen again in (5)____________. Thank you for bringing this matter to
(6)_______________.
(7)_______________ to the issues about your order, I have taken personal charge of them. First of all,
let me apologise for the late delivery. We should have made you aware about the delay at the time.
Regarding the damaged components, I can confirm the following:
It is normal policy here that we do not accept liability for problems with components if we are not
notified within 7 working days after delivery. And due to the fact that you did not notify us until after 15
working days of the delivery, the Customer Service Department followed procedure.
But as we view you as a (8)______ customer, and we have worked together for over five years, rest
assured that I will (9)_______________ this issue as a matter of urgency. I have already spoken to the
Production Director here and he will confirm tomorrow when we can send the replacement components
to you. I will (10)______ you about the situation with the components by the end of tomorrow at the
latest.
(11)______ you please confirm if this is adequate? I do (12)______ that this situation has not damaged
your (13)______ in working with us. Once again, please accept (14)_______________ for any
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inconvenience caused. If you have any questions, do not (15) ______ to contact me by mobile on 07995
348236.
Yours sincerely,
Mrs Sally Boswell
Rugger Sales Director
Taken from http://www.blairenglish.com/exercises/emails/exercises/email_apology/email_apology.html
Exercise 3
Read and reply to the following email of invitation.
Dear Mr Smith,
My name is Sue Jenkins and I am writing on behalf of Reef Technologies plc.
We are pleased to announce that we are sponsoring a series of presentations on the future of
renewable energy. The presentations are going to be performed by world-renowned experts in the field
(for example Dr Josh Bartlett from MIT and Mrs Jennifer Woods from Clean Future inc.) and will consider
future advances in the technology of renewable technology.
Due to your company having worked with Reef Technologies plc in the past, we would like to invite you
to the event. The event will be held at the Randalls Conference Centre in Leeds between 3pm and 8pm
on the 12 April 2017. If you require directions to the venue, please let me know.
If you would like to attend, please confirm your attendance by replying to this email by the 18 March
2017.
If you have any questions about the event, please do not hesitate to contact me by email (on
sjenkins@reeftech.com) or by mobile/cell (on 07867 7433123).
I look forward to receiving your reply.
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Yours faithfully,
Sue Jenkins
PR Manager
Reef Technologies plc
Taken from http://www.blairenglish.com/exercises/emails/exercises/how_to_write_email_invitation/how_to_write_email_invitation.html
Exercise 4
Read and reply to the following email of enquiry.
You are the Marketing Executive of Lim & Koh Corporation. You received an email that enquired about
toiletries set produced by your company. Write a reply of at least 150 words in an appropriate style.
Date : 20 October 2021

From : Nurul Husna Binti Ismail <husnai@gmail.com>
To : Sean Lim <s_lim@gmail.com>
Subject : ENQUIRY ABOUT TOILETRIES SET
Dear Mr Lim
My name is Nurul Husna Binti Ismail and I am the Executive Housekeeper of Serene Hotel, Johor Bahru. I
was searching for companies that could provide new toiletries set for our hotel and came to know from
some trusted sources of your product.
We are in the process of improving our services and would appreciate any information that could help
my selection process. Please elaborate on the options of toiletries set with the different prices and
discounts you can offer.
I would also appreciate it if you could send me samples to test before I can decide as part of our
procurement process is to test before any purchase. Please get back to me with all required information.
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Thank you for your assistance and I look forward to hearing from you soon.
Yours sincerely
Nurul
Nurul Husna Binti Ismail (Ms)
Executive Housekeeper
Serene Hotel Johor Bahru

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HOMEWORK 7: WORKPLACE ETTIQUETTE (EMAIL)

Dear Mrs Boswell,

Taken from http://www.blairenglish.com/exercises/emails/exercises/email_apology/email_apology.html

My name is Sue Jenkins and I am writing on behalf of Reef Technologies plc.

Taken from http://www.blairenglish.com/exercises/emails/exercises/how_to_write_email_invitation/how_to_write_email_invitation.html

Date : 20 October 2021

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