Credit Controller - Mustapha Mellali

Curriculum Vitae
El Mustapha Mellali
+971552215062
mellali_elmustapha@yahoo.com
19/11/1975
Moroccan
My Skills
An MCICM accredited Credit & Collections Leader with over 14 years of experience in Order to Cash in
the consultancy engineering industry at AECOM, at a global level. A recognised leader in driving best
practices, transformation projects, implementing standardised processes and driving the business to
achieve operating cash flow targets.
I am a passionate individual driven by growth, I have ambitious nature with a drive to see strategies and
goals through to completion.
Key achievements and experience:Responsible for the build and roll-out of a Global Credit and
Collections Policy for the ME region.Drove DSO reduction for ME region from 225 to 190 Days in FY21.
Comprehensive understanding of Billing, Collection and Cash Application principles and processes.
Summary of Qualifications
 2021 Microsoft Certificate Of Achievement – Microsoft Office Suite Package - UAE
 2014 Diploma in Business Administration- From New London College Dubai -DBA
 2013 Member of Chartered Institute of Credit Management-UK ICM – MCICM
 2006 CabinCrew Diploma – The E-Learning CabinCrew - UK
 2002 Academic Excellence in Windows-2000 and MS- Office XP-Dubai UAE
 1995-1998 High Institute of Hotel and Tourism Management-Ouarzazat-Morocco
 1991-1994 Baccalaureate Degree in Sciences Economics (Accounting + Statistics)-Safi_Morocco.
Work experience.
AECOM Middle East Limited January 2012 to present

Credit and Collection Manager – Middle East
Job Description:
 Use the resources available to the credit department to help the business to pre-qualify
companies identified as potential new accounts.
 Responsible for collections and cash application activities and processes for the Middle East
region.
 Proactively driving end-to-end improvement in customer invoicing accuracy through dispute
root cause analysis.
 Collaborates with key stakeholders at all levels, to establish best practices to drive improved OCF
and DSO.
 Responsible for cash flow forecasting processes, conducting regular reviews to identify any risks
and opportunities.
 Provides business with analytical data on billed and unbilled accounts receivable to support and
exceed financial targets.
 Energetically converting accounts receivable to cash as quickly as possible.
 Manages the life cycle of unpaid invoices collaboratively with directors and project manager, to
drive collection strategies and DSO improvements .
 Reasonably addressing the root causes of customer deductions and resolving them promptly.
 Work effectively with Project Directors, Project Managers, and other departments to minimize
bad debt losses.
 Get engaged in the improvement of the working Capital process.
 Manage and perform the collection and credit controlling activities at the regional level: UAE,
Oman, Qatar Bahrain & KSA.
 Maintaining good customer relationships, regular visits, and meetings with all levels.
 Oversee staff training, coaching, and development
 Maintain the Monthly, quarter, and yearly cash collection target.
 Coordinate with the legal team.
 Maintain weekly, biweekly, and monthly meetings with internal stakeholders.
 Flag any major client/payment issues to the management at the earliest, to avoid more delays in
getting the cash.
 Improvement in DSO (Days Sales Outstanding) in line with Budget.
 Cross-train the credit department team, Develop the skills of credit department personnel
through appropriate supervision, training, and courses.
 Take steps to improve cooperation between other departments and credit.
 Miscellaneous related duties or projects as assigned.
Davis Langdon – An AECOM Company July 2008 to December 2012

Credit Controller
 Processing the Accounts Receivable function, including billing, collections, and cash applications.
 Create invoices and deliver on time, and follow up with clients on collections.
 Produce ageing reports and ensure accurate cash allocations.
 Reconcile transactions and balances to maintain accurate accounts.
 Monitor receivables and collections and provide updates on receivables and provide appropriate
reporting procedures.
 Identify accounts requiring collection agency or legal action and coordinate collections with
third-party contractors.
American Hospital Dubai-JCI Accreditation – UAE October 2006 - June 2008:

Patient Relations Representative.
 Coordinate with the insurance department to ensure approval for insured patients before
admission.
 Responsible for ensuring that the patients pay their invoices within a specified number of days.
 Focuses on satisfying customers' needs, serving both the transit and the local population of
Dubai and surrounding gulf areas.
 Provision of reports on patients' accounts to supervisors and directors.
 Generate bills and collects payments, Discharge patients after hours, and Get approval from the
insurance companies.
One & Only Royal Mirage Hotel- Kerzner International -Dubai-UAE May 2002 -October 2006
Operation Manager
 Provides advice and assistance in the planning of big events (ATM), parties, and ceremonies.
 Manage hospitality services during events
 Preparing and reviewing the month-end revenue report, responsible for finalizing the CAPEX for
the next year.
 Calculating food and beverage costs, planning the budget, and taking steps to ensure the budget
is net.
 Motivate employees to achieve peak productivity and performance.
 Perform multi-tasks related to duties (Coordinating with the finance department /purchasing
department).
Language Skills
 Arabic: Mother's tongue

 French: Fluent
 English: Fluent
Software skills
 Oracle: Advanced -Aging Reports, Inquiries for AR and AP Accounts, Customer account creation,
Invoicing, Timesheets…...
 SAP: Advanced – Advanced -Aging Reports, Inquiries for AR and AP Accounts, Customer account
creation, Invoicing, Timesheets…...
 Insight: All Types of financial reports
Professional's Knowledge (Training / Certificates of Completion):
 Cash Flow Management - from AECOM Finance Academy

 An Introduction to Contracts-From AECOM Finance Academy.
 What it means to be a public company - From AECOM Finance Academy
 How to generate revenue and profits- From AECOM Finance Academy.
 Using financial metrics to assist in project selection- From AECOM Finance Academy.
 Introduction to forwarding losses- From AECOM Finance Academy.
 The project life cycle from a finance perspective- From AECOM Finance Academy
 Introduction to the balance sheet- From AECOM Finance Academy
 Anti-Corruption Certificate – From AECOM Global Edition Training
 Avoiding Conflict of interest – From AECOM Global Edition Training
 Code of Conduct – From AECOM Global Edition Training
 Actions to Generate Healthy Cash Flow – From AECOM Finance Academy
 Time Value of Money – From AECOM Finance Academy
 Working Capital – From AECOM Finance Academy
 Writing Emails – LinkedIn
 Writing Business Formal Letters- LinkedIn
 Writing Customer Services emails – Linkedin
 Writing a Resume - Linkedin
 Time Management Tips – Communication – Linkedin
 The Human Resources Hero – Linkedin
 Why Trust Matters - Linkedin
 Completed lifesaver training-By in St. John ambulance.
 Telephone Etiquettes One&Only Royal Mirage.
 Safety Orientation – From AECOM Global Edition Training
 Safety for Life – From AECOM Global Edition Training
All the above Certificates can be presented upon request.

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Curriculum Vitae

AECOM Middle East Limited January 2012 to present

Davis Langdon – An AECOM Company July 2008 to December 2012

American Hospital Dubai-JCI Accreditation – UAE October 2006 - June 2008:

 Arabic: Mother's tongue

Professional's Knowledge (Training / Certificates of Completion):

 Cash Flow Management - from AECOM Finance Academy

All the above Certificates can be presented upon request.

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