Unit 4 Management & Operations
Unit 4 Management & Operations
Unit 4 Management & Operations
Role: The leader role is to take together in the organization. Each of the employees has to
work together in a team so as to make achieve the objectives and bring success to the
organization. The leader has to take care of the work is being conducted in the right direction
and organization is getting benefits out of it. The role of a leader is to analyze the behavior of
the employees at each level. Leader guides the employees to work in the proper manner and to
improve at many stages.
Honesty
Confident
Creative
Delegation of authority
Communication
Commitment towards work
Motivator
Caring
Good decision making
Roles: The role of the manager is that he has to manage each of the activity and task in the
organization. The manager has to coordinate each person and to take care of the work assigned
to the employees. The manager has to take care of the daily activities along with the resources
and activities etc. The manager has to provide direction to the employees so as to make the
activities complete on time.
Positive attitude
Empathy
Responsible
Accountable
Patient
Flexible
Reliable
Specific
M1
There are different roles and functions being fulfilled by the leaders and the managers. These
roles and functions are being used along with the theories and concepts so as to better
understand their importance in the organization Barclays.
Leader: The role of a leader is to lead the team and to take care of the employee’s
performance and to motivate them in order to increase their performance and productivity.
The leader uses a variety of theories such as contingency theory, trait theory, transformational
theory, behavioral theory, transactional theory etc. In the organization Barclays, leaders choose
behavioral theory so that they can analyze the behavior of the employees and motivational
techniques can be used them. The leader shows the path to move on according to the behavior
of the employees according to the activity being performed by the employees. Various types of
leadership styles are also used in the organization to fulfill its role.
LO2
P2 Examine examples of how the role of a leader and
the function of a manager apply in different situational
contexts.
The role of a leader is different from the role of the managers. The leader helps in taking
effective decisions and motivating the employees. The decision is being taken after analyzing
the market conditions and trends. The organization can go through various situations such as
slow, stable and fast. Along with this there are different leadership styles being applied in the
organization Barclays. In different situations the role and the function of a managers and
leaders are different and applied differently in the organization.
Slow: The development and the growth of the organization Barclays are slow. The slow
change in the organization results in the delay in the projects and results in reduces the amount
of profits. Changes is being made in the internal organization structure are the results of the
changes made in the external changes. For example slow profits are being earned by the
Barclays is the result of the slow market growth. This does not affect Barclays negatively.
Stable: At this stage, the development of the Barclays is moderate and stable. The stable
market does not change a lot. The market changes do not affect the organization Barclays as no
high changes can be done in the market and quick decisions can be taken. This helps in
analyzing the market in the right context as no such changes arisen in the business
environment.
Fast: Fast and growing market plays a great impact on the organization Barclays. The rapid
changes in the organization brings new trends and innovations whereas, on the other hand,
these rapid changes affects in wrong decision are making and changes predicting the business
environment daily.
There are changes being arisen in the outer and inner business environment. The inner changes
can be changed in the organizational structure, process, machinery policies and rules, planning,
hiring employees, communication at different levels, controlling, leading etc. These changes are
being made according to the changes arise in the external environment. Controlling these
factors helps in earning the profit share and position in the market. This also helps in
diversifying the number of a product and services at and to expand the market.
Some of the changes which arise in the external environment cannot control the organization
Barclays. These changes are political changes, legal, social-economic changes, economic
changes, technological changes, and political changes. These changes bring new opportunities
for the business to grow and plan in an effective way so as to avoid risks. These internal and
external changes are being analyzed and decisions are taken by the leaders.
In Barclays supportive leadership style is being used so as to make the work in an efficient way.
In this style, the employees are being supported by the leaders so as to make the work done in
and efficient and effective way. The decision can be taken according to the needs and
perception of the employees and objective of Barclays can be achieved. According to the skills
and talent, the projects and tasks are to be allotted to get the desired outcome.
Trained employees
Effective communication
Weakness
Lack of funds
Contingent leadership
Strength
Random issues
Innovative approach
Variety of solutions
Financial resources
Weakness
Less financial resources
Unskilled employees
Transformational theory: The trait theory tells about the trust being
increased of the employees by interacting with them. The relationship is being maintained with
the employees and the leaders so as to bring good results and obtain the objective of
employees.
LO3
P4: Approaches are used to understand the operation management better. These
approaches help in analyzing the situation in the organization and taking actions accordingly.
These approaches are explained below in detail.
Approaches Explanation
Just in time The method helps in focusing on the process of production. The
production process is to be completed on time with the set targets.
This helps in obtaining the result set earlier in planning. With the help
of reducing the wastage of resources and using them to its full
potential, the process can become just in time. Moreover, machinery
and tolls are being taken care so as to make the manufacturing correct
with desired results.
TQM Total Quality Time is the process which helps in planning for a long
period of time to get success. The success results for a longer period of
time and helps in earning a profit. This also helps in maintaining the
quality along with a price of the product and services offered by the
organization Barclay.
Lean Production This theory tells about the best methods to be used to get the results
or output. The output is being affected by various factors. One of the
most important factors used in order to get the desired output is to
reduce wastage by using the resources according to its potential and
capacity. The managers and the leaders make the employees aware of
the efficient use of resources and to reduce wastage. This method
improves the productivity of the work and helps the employees to
improve upon the skills.
Role of manager:
The role of a manager is to recruit the skilled and talent candidate so as to put them on
the vacancy. The manager has to put the right person in the right place at that right
time.
To manage the resource according to their skills and potential.
To look after the activities to be completed on time along with the desired results.
Role of leaders:
The role of the leader is to analyze the needs and desire of the employees and to
motivate them accordingly.
The leader has to work on increasing the potential and productivity of the employees.
The leader has to take care of the path to show to the employees so that they can walk
upon it and achieve the desired results.
P5
In an organization, the value and importance of the operation management are to be
understood so as to achieve the desired results. The organization Barclays has to understand
and analyze the importance and value of the operation manager in achieving business
objectives.
Trends in the market: Each new day some or the other trends arises in the
market. These trends are important to achieve and work upon them. The Barclays has to take
its steps according to these trends so that product and services can be manufactured and
customers can be made satisfied. Furthermore, it also helps in retaining the employees for the
longer period of time.
Increasing sale: Operating management helps in increasing sale of the product and
services by conducting research about the new techniques and competitive advantage.
M3: As discussed in the report that the managers and the leaders play their significant roles
in the organization Barclays. This relationship of the managers and the leaders helps in the
organization to meet out the desired output and to use the resources according to its capacity
and potential. The decision helps in evaluating each situation and analyzing the resources. The
needs and the desire of the employee and the customers are being analyzed and being fulfilled
according to the market situations. Proper planning is being done so that the implementation of
the activities can bring accurate results and efficiency of the employees can be maintained.
Planning for the cost and funds is being evaluated properly in Barclays.
LO4
P6: There are number of factors which affect the operational management and decision
making of the organization Barclays. These factors affect the organization in achieving the
objectives and goals (Hidayat and Akhmad, 2015). According to the changes, the positive and
negative decisions are being taken by the leaders and mangers. These factors are being
discussed below:
3. Market trends: Each new day new trends are being evaluated in the
market. These trends are to be analyzed in the market properly and help in
evaluating the requirements of the customers and the organization. The market
trends if analyzed properly bring success in the organization and a vice-versa
case.
M4: The relationship of the leader and manager is to take care of each employee need and
desire. They also take care of the objective of the organization Barclays. The leader and the
manager have their own role and responsibilities which help in analyzing the business
environment and to take decisions properly. The leaders predict the future trends and the
managers take care of the resources. On one hand the leaders analyze the risk present in the
market. On the other hand, the managers allocate the resources to each activity.
The power of the managers is being decentralized to the subordinates so that according to the
task and activities allocated to the, they can use the power and take decisions. This power and
decisions help in the fulfilling the objective and goals of the organization Barclays. The leaders
lead the teams and employees. The employees follow the path shown by the leader and work
on the activities allocated by the managers.
D2: Various applications of operations management and the factors play a negative and
positive impact on the business environment. These factors such as cost, quality are being
evaluated properly so that strategies can be made effective and results in achieving the
objective of the organization Barclays. These factors help the organization in creating its value
in the market and satisfying the customers. High cost and low product quality dissatisfies the
customers and breaks their loyalty.
The applications act a drawback in achieving the goals and objective. The applications results in
taking a decision in the organization Barclays. It also results in the wastage of the resources and
delay in the work because of the wrong decision and making wrong analyses of the business
environment.
Conclusion
This is being concluded from the report that the organization Barclays is using centralized
organization structure to distribute the power among the employees. This power is being
distributed among the member of the organization according to their roles and responsibilities.
By using different theories and models, the role of the leader is being understood. By analyzing
the strength and weakness of the theories and models these theories are used in the
organization Barclays. With the theories, approaches, models and value of operation
management, correct decisions are taken which helps in the growth of the organization and in
earning a profit. At last, the relationship between a leader and a manager affects the business
internal environment.
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