Non-Verbal Communication CSP
Non-Verbal Communication CSP
Non-Verbal Communication CSP
“Few realize how loud their expressions really are. Be kind with what
you wordlessly say.”
-Richelle E. Goodrich
Submitted By-
Bhanu (01711503120)
This paper will address Non-Verbal Communication. What is Non-verbal Communication; along
with functions and characteristics of the Non-verbal communication. Further paper addresses
types of Non-verbal Communication and reading Non-verbal messages. Non-verbal
Communication in different culture and Non-verbal communication in business is explored.
Discuss Difference in Non-verbal communication of men and women. Concludes with ways to
acquire competence in Non-verbal Communication.
Introduction
Everyone has learnt how to communicate as a human, whether it is by speech, gestures with the
hands and face, or other physical clues. Some infants pick up knowledge from watching adults; a
baby's first word is typically a significant occasion. Others pick up knowledge while they're young,
and keep going as they age. Some people might enroll in speech and language classes. The spoken
word is typically prioritized as one gets older, although it is not the primary form of
communication.
Communication has always played huge importance in people's lives. Knowing how to
communicate means being able to speak and listen, as well as understanding not only the verbal
language but also the language of gestures and signs used by societies, nations, and other cultures
that differ from our own. This implies that we approach others with an open mind and make an
effort to understand them as well as the conversation. Nothing else can make communication
feasible, which provides people a huge advantage. We can communicate with one another through
it and share thoughts and opinions. Therefore, we can understand one another through
communication.
Nonverbal clues either support or contradict our verbal clues. In a sense, we become the message
since our nonverbal clues reflect our expectations, mindset, and sense of self. Our constant talk
reveals the true nature of our feelings and thoughts.
The way of expressing particular passions and feelings through verbal conduct.
There are so numerous times when we can communicate without use of words. We
just simply reply to certain effects or give response to them. For illustration pitch of
voice, expressing excitement, unease etc.
Face reading-The face is the primary channel through which we decipher the
emotions of others. Faces reveal a variety of information, including the following:
Whether the participants in an engagement find it pleasant or unpleasant.
Whether an individual is interested in continuing or discontinuing contact.
The parties' level of participation.
Whether contact reactions are spontaneous or regulated.
The degree to which communications are comprehended and shared.
The face is also the primary emotional communicator. Our ability to read the
emotions depicted in facial expressions determines whether we can respond
appropriately to the feelings of others.
Eyes- We use our eyes to create, maintain, and terminate contact, hence eye activities
are an important element of interpersonal communication. Eye movements perform
three primary functions:
The eyes convey a person's level of attention and emotional engagement.
Persuasiveness judgments and perceptions of dominance or submissiveness
are influenced by the eyes.
The eyes govern interpersonal interaction.
Our pupils are an accurate predictor of mood. When we are interested in what
another person is saying, our blinking rate slows and our pupils dilate. Individuals in
various cultures, such as Arabic, Latin American, and southern European cultures,
see persons who look them. Eye contact also shows the status of a communication
connection. It is far simpler to avoid engaging if we have not established eye contact,
since once we do, engagement becomes a virtual must.
Putting on a Face - We exhibit representational facial expressions when we use our
facial expressions to communicate genuine inner feelings. When we deliberately
manage our face to send a message intended exclusively for public consumption, we
are, in all practicality, performing.
Gestures and Posture-We move and stand in different ways, so much so that people
can often recognize us by our particular gait or posture. Our body's motions and
alignment convey. While some of our body's messages promote efficient person-to-
person connection, others, whether delivered intentionally or unconsciously,
obstruct it. Paul Ekman and Wallace Friesen define five nonverbal behaviour
categories that can be used to represent physical cues:
Emblems- Body gestures that can be translated into words. For ex- Thumbs-
up, wave hello.
Illustrators- Cues from the body that support or strengthen speech. For ex-
Direction pointing
Regulators- Cues intended to influence turn taking. For ex- Head nods,
breaking eye contact.
Adaptors- Unintentional motions that are sometimes misinterpreted as
anxious symptoms. For ex- Nose scratches, hair twirling.
Affect displays- Unintentional bodily motions that represent emotional states
of being. For ex- Slumping body; relaxed, confident body.
PARALINGUISTICS: THE MESSAGES OF THE VOICE
Paralanguage refers to the communications you transmit with your voice. We rely on vocal clues
to identify the true meaning of uttered words. Such indicators are especially crucial when
determining if someone is sarcastic. The tone of your voice may either assist you express what
you want to say or betray ideas you want to keep hidden. It may either strengthen or invalidate
what you say. The tone of your voice communicates to others, showing your emotional state,
attitudes, personality, position, and interaction maintenance (or turn-taking) requirements.
Pitch, loudness, tempo, articulation, pronunciation, hesitations, and silence are all examples of
paralanguage characteristics. Each contributes to the perceptions that people make of you.
Pitch- It refers to the highness or lowness of the voice and is analogous to pitch on a
musical scale. Higher pitches are associated with feminine voices, whereas lower
pitches are associated with masculine voices.
Volume- The strength of your voice, as well as its loudness or volume, influences
perceptions of intended meaning. A person who is generally loud may alienate
others; such a person is frequently perceived as domineering or confrontational.
Rate- The third vocal signal influencing meaning conveyance is speaking rate. The
majority of us speak at a rate of 150 words per minute. Others may regard us as
timid or lacking in confidence or intellect if we talk too slowly. An extremely
methodical speaking speed causes boredom, inattention, and unresponsiveness in
others. Rate also influences how people perceive our intensity and mood.
OLFACTICS: SMELL
The urge to employ and appeal to the sense of smell, or Olfactics, has generated a plethora of
industries producing items such as perfumes and colognes, mouthwashes and deodorants, home
disinfectants, scented candles, and aromatherapy oils over the years. Smell and memory recall,
both pleasant and terrible, go hand in hand. When something horrible happens, our sense of
smell, for example, sharpens, as if on high alert to warn us of impending danger. Of course, we
have pleasant memories associated with the presence of pleasant aromas, such as freshly made
cookies and blossoming flowers.
COLOR
According to studies, prolonged exposure to pure red excites the neurological system, causing
blood pressure, respiration rate, and heart rate to rise. When the person is exposed to dark blue,
however, a calming effect develops, and blood pressure, respiration, and heart rate all decrease.
Color may lead us to move more rapidly or slowly, relax or become irritated. People who wear red
on a daily basis are more energetic, extroverted, and impatient than those who do not.
CHRONEMICS
Chronemics is the study of how we communicate through time. We also structure time in an effort
to ensure we accomplish needed tasks. While some of us live our lives quickly, others choose a
more relaxed pace. Some of us work best in the morning, while others, known as night owls, work
best at night.
According to Hamermesh, this is true indeed in professions where beauty shouldn't be an issue,
similar as education and sports. Also, Hamermesh reports that men suffer further monetarily for
being labeled monstrous than do women, with women earning some 3 percent less and men
earning a whopping 22 percent lower than more seductive cohorts for us to interact effectively
with individualizes from different societies, we need to make the trouble to identify and
understand how culture shapes verbal communication. Admitting that one communication style
isn't naturally better than any other can help foster more successful multilateral exchanges.
This nonverbal language affects how a person acts and interacts with others, how they react to
him or her, and if he or she develops and maintains trust when working at the same place while
participating in any type of business organization. In many different ways, nonverbal
communication enhances work in the workplace. For instance, using hand signals and your
physical appearance can make verbal communication easier, especially if you're giving orders to a
worker from higher up the leadership chain. Only verbal communication can't improve a person's
leadership image. Nonverbal cues like maintaining eye contact, grinning at them, nodding your
head while you listen, sitting up straight, being neat and well-groomed, dressing neatly and
professionally, and so on can all help to improve your leadership personality. Meetings and
organizations can benefit from nonverbal communication as well. While it demonstrates these
traits, eye contact can also display excessive confidence. It also demonstrates dependability and
accuracy of expectations. Therefore, in order for others to have complete faith and trust in him,
every person should be aware of the importance of nonverbal communication with his business
partners, clients, customers, sellers, and professional associates. He or she should also learn to
coordinate nonverbal communication with verbal expression. Our daily schedule has been greatly
influenced by nonverbal communication. The ability to effectively use nonverbal cues can foster
openness and trust, which in turn can influence the nature of connections at work. Additionally,
nonverbal communication carries empathy and emotions, facilitates accurate interpretation, is
innate, and improves message comprehension.
However, even when talking verbally, each person must be cognizant of their body language
because it helps others understand what they were trying to say in the way they were expecting.
Conflict and other disturbing workplace effects can result from negative nonverbal
communication. Therefore, it is important to maintain pleasant nonverbal communication with
colleagues in order to develop strong business relationships.
Difference in Non-verbal Communication of Men and Women
According to a well-known book by relationship therapist John Gray, "Men Are from Mars, and
Women Are from Venus." The author outlines typical issues that arise from sex-based
communication discrepancies. He explains that it's crucial to recognize the difference in order to
avoid conflicts and tension. The book, however, primarily emphasizes verbal communication and
discusses little about gestures, facial expressions, and eye contact in an effort to highlight the
disparities. We chose to investigate the subject because the book's definition of nonverbal
communication is incomplete. Men and women behave differently because they are
fundamentally different psychologically. They become misunderstood and at odds with one
another as a result. People frequently fail to recognize the non-linguistic message of the opposing
sex because they have a tendency to believe that everyone thinks and acts the same way they do.
The distinctions, though, are something we constantly observe in day-to-day life, and when we
watch talk shows, they stand out much more. In such a setting, people's conduct is frequently
exaggerated, making the distinction obvious. For this reason, we'd want to talk about how men
and women differ in their nonverbal communication using the example of talk shows. There are
seven nonverbal communication characteristics, but we'll focus on three of them—body
movement, touches, and space—to highlight the key variations between genders.
BODY MOVEMENT
It is often observed that women make eye contact more often because they are more likely
to create an emotional connection or demonstrate an interest in listening. Men appear
more reserved and make less eye contact with their communication partner. In addition,
women are more inclined to grin or raise their eyebrows during conversation in order to
establish a greater emotional connection, convey their sentiments, or appear sincere. Men
typically exhibit less facial expression than women. Men use nodding to signal agreement,
whereas women tend to do it more to indicate their interest and want to listen.
TOUCHES
Women utilize arm rubs and hugs more frequently to be emotionally connected to and
support a person. Men, on the other hand, typically pat themselves on the back or place
their hand on their shoulders to convey dominance, power, and confidence. According to
"The Moral Molecule" by Paul Zak, touches help people experience a sense of community.
Furthermore, even if two groups utilize touches for distinct purposes, they are crucial and
helpful in building solid relationships for both sexes. It may be construed as unwanted
touching, sexual harassment, and violation of personal space if a male approaches a woman
in the same manner that women usually do. While touching should be used with extreme
caution by men, touching by women is rarely viewed as sexual harassment.
SPACE
When interacting with males rather than women, people frequently maintain a greater
interpersonal distance. Women have also been observed to face their conversation
partners more squarely, demonstrating that they are listening and prepared to support.
Men and women hold themselves differently. Women typically sit with their feet crossed
and adopt a more constrained posture. Men also tend to take up more space and strike
spacious, free-flowing stances. Understanding nonverbal conduct, which is frequently
unintentional, provides many hints about a person's emotional condition and can be
helpful to create satisfying connections. Even if one is able to recognize the differences,
most people are still pinpointing the causes of certain behaviour. It was intriguing and
helpful to examine the non-linguistic distinctions between males and girls. Now that the
subject is much clearer, we think that by paying closer attention to nonverbal cues, we will
be more successful in preventing conflicts and stress during communication.
Personal space
Ways to acquire competence in Non-verbal Communication
Humans not only communicate verbally, but also nonverbally through their actions, facial
expressions, and so on. As a result, learning to use nonverbal messages to increase personal
credibility, likeability, attractiveness, and sometimes to establish dominance is critical. Non-
verbal cues used correctly can help create a more positive impression and develop relationships.
For example, do people in your company lean toward you or away from you? Do their facial
expressions indicate that they are pleased to see you, interested in pursuing a relationship,
afraid to approach you, or angry with you? Is their posture relaxed, indicating that they are
at ease, or stiff, indicating that they perceive you or the situation to be threatening? What
do their voices reveal about them? Do they communicate in a friendly manner?
Non-verbal communication can be used to monitor others like, when words and non-verbal
indications such as facial expressions, gestures, postures, or voice cues contradict each
other, trust the non-verbal information more than the words. To determine whether the
other person is stupid, scared, or a liar.
Some of us are better at managing, expressing, and interpreting nonverbal behaviour than
others. There appears to be a positive association between our capacity to perform
nonverbal communications and our ability to receive and analyze others. Extroverts have
an edge when it comes to picking up nonverbal clues since they are comfortable initiating
eye contact, taking part in social interactions, and observing others. Even more
importantly, the more we improve our nonverbal talents, the more likely it is that others
will see us as socially adjusted, able to exercise social influence and have happy
relationships.
MONITOR YOUR NONVERBAL BEHAVIOUR
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