Vision of scope document for

Hotel Management System

Prepared by

Motayyab Jabbar <FA21-BSE-019>

Submitted to

COMSATS University Islamabad

Vehari campus
 Hotel Management system
Vision and scope document of Hotel management system?

What is business requirements of Hotel Management system?

Management System is a tool for booking the rooms of Hotel through online by the Customer. It provides the proper
management tools and easy access to the customer information.we need that system This is the Stakeholders that
need to build this system

The Owner of the Hotel

the owner of the hotel I want to keep the movement of this Hotel on all sides such as:
Accountable of the manager
the daily income of my hotel
the daily cost of the hotel
number of customers that staying my hotel
the number of customers permanently connected the hotel
the number of companies involved my hotel
the number employee of my hotel

Hotel Manager
Hotel managers play a central role in efficiently running a hotel and therefore need a range of skills to succeed. They
know great customer experience cannot be built in a day. Nor can superior performance of team members be honed
within weeks. So what is the main activities that need this system to cover the manager
staff managemen
Customer service
commercially of accountable for budgeting and financial management
concierge and reservations recruiting, training and supervising staff
handling customer complaints and queries
 promoting and marketing the business
ensuring compliance with health and safety legislation and licensing laws

Customer
The third Stakeholders is the customer helps this system to
check for room's availability
select the rooms and pay for the room.
Receptionist will have access to update or modify booking details.

Background
This Hotel Management System Software Requirement Specification (SRS) main objective is to provide a base for
the foundation of the project. It gives a comprehensive view of how the system is supposed to work and what is to
be expected by the end users. Client's expectation and requirements are analyzed to produce specific unambiguous
functional and non-functional requirements, so they can be used by development team with clear understanding to
build a system as per end user needs. This SRS for HMS can also be used for future as basis for detailed understanding
on how project was started. It provides a blueprint to upcoming new developers and maintenance teams to assist in
maintaining and modifying this project as per required changeability.

Business opportunity
The opportunities in the market are few and they want investors to invest their money to get more hotels that attract
customers around the world and that will create more investors in our country today our town of Jigjiga does not
have many hotels and that is a job opportunity that needs to be filled The problem now is that there are no fames
hotels that the rich people of the world cannot see because there is no system for them so we are creating a system
that will help the rich people to see that Jijiga town has good hotels with comfortable staff. A good and satisfying
service will help this system to continue to occupy the comfortable room of their choice and then there will be
competition between hotels all over the city of jigjiga town for any kinds of goods

business objective
Managing hotels and tourist attractions is an art that incorporates fundamental business practices with leisure
activities with the end goal of creating unforgettable experiences. However, such establishments are not always able
to meet their guests' needs or match their expectations. Stays at popular destinations are more memorable when
businesses meet their objectives. What does a hotel business need to survive in a competitive market? At least two
things: Have an online presence that makes the reservation process easier and deliver outstanding customer service
so that visitors returning to your area will choose your location again. Automating daily operations and
administrative tasks is an important part of achieving customer satisfaction as it helps provide reliable and quality
service time after time. A hotel is a complex system that encompasses the activities of many departments, and every
operation must be tracked. For this purpose, hoteliers utilize various tools including spreadsheets, parper forms, and
unified property management systems

So what does this system help us with?

This system is a software that facilitates a hotel's reservation management and administrative tasks. The most
important functions include front-desk operations, reservations, channel management, housekeeping, rate and
occupancy management, and payment processing. Although PMS software mostly controls reservation and financial
transactions, it may allow you to manage housekeeping and perform human resources management as well. In
general, property management system facilitates the main processes in a hotel related to internal and external
operations.

Success Metrics
The success metrics is nothing but its metric Total available rooms represents the number of rooms available
multiplied by the number of days in the reported period. It is used as a measure of capacity in the system of hotels

Vision Statement
To develop and manage hotel properties that provide the best guest experiences possible and yield sustainable
profits for our clients.The ideology of our vision is to continue to apply and set the highest standards of service
quality and in that way justify and uphold the reputation that we have among the guests, partners, competitors and
the wider community. We use and constantly introduce environmentally friendly technologies and processes in
order to remain in balance with nature and also meet the needs of contemporary society. Tradition is a testament
to our success but in the future we also want to embrace the changes that modern time brings and become more
attractive in the market and more interesting to our guests and partners.
Business Risks
Hotel risk management entails identifying, evaluating, prioritizing, and controlling risks to enterprises in the hotel
industry. Hotel management faces several types of risk:
Operational risk to day-to day operations
Project risk, encountered when building or expanding a hotel
Strategic risk, to the hotel's ability to chieve strategic objectives Security risk, including cyber security
safety and security of guests, employees and other third parties;
brand strength supported by operational excellence in risk management at all
hotels and corporate locations; and
Maintenance and promotion of the reputation of the Company.
Hospitality businesses including hoteliers face the same risk management process as those in other industries,
starting with a risk assessment and including decisions about whether to avoid, mitigate, or accept the risks that
assessment reveals. But hotel owners do face risks unique to the hospitality industry. Cyber security can be especially
challenging. Renting hotel rooms to travelers from around the world means collecting personal data and payment
card information from many people and businesses every day, and hackers are eager to exploit that data. Marriott
International, Hilton, Hyatt, and Holiday inn have all been victims of cyber attacks, and have revamped their risk
management strategies.

Safety and security risks in hotels

A strategic framework for hotel safety and security has been designed for owned and managed hotels and is
illustrated below, showing the identified groups of risks and describing the management activities carried out to
mitigate those risks
Business assumptions and dependencies
It is assumed that system developed will work perfectly that's going to be developed under the Windows OS, and
Apache Server with Mongo DB database. If incase of any difficulties. SRS should be flexible enough to change
accordingly

Scope and limitation

The HMS project is intended for the reservations for room that can be made through online. It will be able to
automate the various operations of the Hotel. Our Hotel Management System will have three end users Customer,
Receptionist, and Hotel Manager. Hotel Management System will consists of Booking Management System DBMS
Server, and Report Generator Customers will be able to check for room's availability, select the rooms, and pay for
the room. Receptionist will have access to update or modify booking details. Manager will able to view the financial
report and able to update room information such as cost and category. The main goal of this introduced automated
HMS software is to simplify every day process of hotel. Day to day Hotels are increasing and they need to automate
to provide customer ease of access. It will be able to take care of services to customer in a quick manner. This
automation will be able to replace the drawbacks of large customer information physical files which were difficult
to handle. Secure Transaction, quick retrieval of information, ease of use, quick recovery of errors, fault tolerance
are some of the benefits that development team will be working on to achieve end user satisfaction.

Major Features
Specification requirement
 External interface requirement
 User interface
To user interface for system shall be compatible to any type of web browser such as chrome and internet
explorer

Software interface
Web server

 Os windows
Data base server

 Fire base
Development end
Html CSS,java and os windows

Functional requirement
Registration
The Customer should be able to register with their details The system should record following customer details into
member database
Name
Email
Password

Logging In
The system should verify the customer email & password against the member database when logging in
 Aller login, member should be directed to Home screen

Reservation

The system should enable customer to check for availability of rooms

The system should display rate for all rooms
The system should allow customer to confirm or cancel the booking
The system should record booking details into database

Receptionist Access
The system should allow Receptionist to update, add or delete booking information
The system should provide customer desk portal access to receptionist for providing response to customer
inquiry

Manager Access
The system should generate financial and customer report for manager
The system should enable manager full modification access to customer booking and room information

Payment Management System

The system should allow customer to pay bill via online using credit or debit card

Performance Requirements
Data in database should be updated within 2 seconds
Query results must return results within 5 seconds
Load time of UI Should not take more than 2 seconds
Login Validation should be done within 3 seconds
Response to customer inquiry must be done within 5 minutes.

Security Requirements
All external communications between the data's server and client must be encrypted
All data must be stored, protected or protectively marked
Payment Process should use HTTP over Secure protocol to secure the payment transactions

Safety Requirements
Database should be backed up every hour.
Under failure, system should be able to come back at normal operation under an hour

Capacity Requirements
Not more than 10,000 members to be registered
System need to handle at least 20 transactions during peak hours

Availability Requirements
Report should be generated automatically every day for manager and anytime upon request.
Software System Attributes
Correctness:
This system should satisfy the normal regular Hotel Management operations precisely to fulfill the end user
objectives

Efficiency:
Enough resources to be implemented to achieve the particular task efficiently without any hassle.

Flexibility:
System should be flexible enough to provide space to add new features and to handle them conveniently

Integrity
System should focus on securing the customer information and avoid data losses as much as possible

Portability:
The system should run in any Microsoft windows environment.

Usability:
The system should provide user manual to every level of users.

Testability:
The system should be able to be tested to confirm the performance and client specifications.

Maintainability:
The system should be maintainable.

Scope of Initial Release

Management System is to manage all room types room services. The Inventory Control System will keep track
in all inventories of the hotel and guest details will handled by guest management. Administration department
will monitor the all. There is three End Users for HMS. The End Users Are Owner, Manager and Receptionist.
Owner can access to all system functionalities without any restrictions. Manager can access to all system
functionalities with limited restrictions. Receptionist can only access to the Reservation management section.
To keep restrictions for each End User levels HMS can create different Login functions. The objectives of the
automated Hotel Management System is to simplify the day to day processes of the hotel. The system will be
able to handle many services to take care of all customers in a quick manner. As a solution to the large amount
of file handling happening at the hotel, this software will be used to overcome those drawbacks. Safety, easiness
of using and most importantly the efficiency of information retrieval are some benefits the development team
going to present with this system. The system should be user appropriate, easy to use, provide easy recovery of
errors and have an overall end user high subjective satisfaction.

Scope of Subsequent Releases

There is no system that has been changed or postponed now but there is a system that we want to expand but
the problem is only the low cost.

Limitations and Exclusions

Stakeholders have no plans to reinstate the system but in the future we want to replace all outdated devices.
Business Context
This project is large and is surrounded by many businesses owned by big businessmen who are connected to
the hotel and invest in the economy of the hotel project.

Stakeholder Profiles
The stakeholders of the hotel are those
Manager
Customer
Receptionist

Hotel Manager
Manager have every access to the hotel system. Manager is solely responsible for managing hotelresources and
staffs. Manager can view any report such as financial report, customer information, hooking information, and room
information, analyze them and take the decision accordingly. Mager is required to have experience on managing
hotel previously, and have base knowledge of database and application server.

Receptionist
Hotel Receptionist sole purpose is to provide the quality customer service. She has least access than manager. She
can manage the booking details. She can search for availability of rooms, add the customer, confirm the booking,
and update the booking details. Manager of hotel would probably Receptionistwant the receptionist who has good
communication skills and command over English language. She should have basic IT Knowledge.

Customer
Customers are vital part of the system. Customers have access to view the vacant room information and price range.
They should be able to confirm the booking and cancel it if necessary. Customers have access to customer service
desk portal to forward their inquiry, Customer should at least be capable to use the web UI interface.

Project Priorities
Developing a hotel is an incredibly unique and rewarding business venture, but it's not one for the faint hearted.
From conception to ribbon-cutting, the hotel development process requires a clear vision. immense strategic
planning and serious perseverance. On top of the traditional challenges of opening a new busmess, today's economic
landscape compels developers to vet every decision more thoroughly than ever before to successfully determine
where to develop, what type of hotel to build, and how it will attract travelers in today's ever-changing markets.

Deployment Considerations

Employee consideration is very, very important depending on customer reception Hotel managers should be
considerate of all hotel staff in order to have a well-functioning staff who loves their work. Employee considerations
are for specific purposes and cannot be summarized here.