RADIUS Messages
RADIUS Messages
RADIUS Messages
RADIUS Messages
This section contains RADIUS messages.
RADIUS-3
Recommended Action Check the network connectivity to the radius servers, and check that the servers
are running,
Explanation An attempt to store a corrupted authority ID (a_id) failed or memory allocation failed
during authority ID definition. Any existing authority ID will be preserved.
Explanation An unusually large number of Radius attributes has caused AAA to overflow it’s Radius
I/O buffer
Recommended Action This is an internal software error. Please report it to your technical support
representative.
Explanation The router is unable to open a socket for UDP communications by the indicated service.
Recommended Action Check your configuration to make sure that no other services are using the
same port.
Explanation The magic pattern imprinted on the internal hash table data structures in the RADIUS
subsystem is missing, which indicates memory corruption.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2235
RADIUS Messages
Explanation Quite likely, we ran out of memory. Other explanations are possible.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There was no response from the RADIUS server, and the maximum number of
retransmissions has been exceeded. The network or the RADIUS server may be down.
Recommended Action Check the network connectivity to the RADIUS servers and check that the
servers are running.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2236
RADIUS Messages
Explanation Could not find the router’s hostname. A hostname needs to be defined, since it
determines the radius profile we will retrieve
Explanation This error occurs due to the insufficient memory allocated to the buffer. The condition
could be caused by a software, less likely by a hardware. The traceback and process information is
generated due to this condition.
Recommended Action If the error re-occurs, check bug toolkit on Cisco web-site to look for a bug that
has symptoms similar to the one occured. If there is no entry for the problem you faced, collect the
system message text exactly as it appears on the console or in the system log. Enter show
tech-support, and contactyour technical support representative, and provide the representative with
all the information gathered.
Explanation The user is attempting to store either a corrupted shared secret or memory allocation
failed during secret definition. Any existing shared secret will be preserved.
Recommended Action Configure a proper secret. Refer to the shared secret configuration section for
RADIUS servers in IOS documentation.
Explanation All the servers in a server group should be of either type: standard or nonstandard.
Recommended Action Check the running configuration and verify that all the radius servers in the
specified server group are of the same type: either standard or nonstandard.
Explanation The system was unable to allocate the port specified in the message. The system will
not have the full range of source ports.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2237
RADIUS Messages
Explanation The RADIUS process has been invoked using an unknown application program
interface (API) type. This condition is the result of a fault in the RADIUS subsystem.
Recommended Action Collect traceback and contact your technical support representative.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RADIUS-4
Explanation The given server is not on the global public serverslist. This is an internal consistency
error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2238
RADIUS Messages
Explanation A RADIUS server that previously was not responding has responded to a new request
Recommended Action Please specify the attribute list as a comma-delimited string of integers
between 1 and 255.
Explanation The given server is not on the global public serverslist. This is an internal consistency
error
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The given server is not on the master-list, and should be defined, or unexpected things
might happen.
Recommended Action Please define the server on the appropriate master-list as soon as possible.
Book Title
2239
RADIUS Messages
Recommended Action Please dereference the server from the server group as soon as possible.
RADIUS-6
Explanation Getting initial IP-Pool definitions from RADIUS, using the given user’s profile.
Explanation Getting initial static routes from RADIUS, using the given user’s profile.
Recommended Action No action required. The message is informatory in nature and tells that it is
getting the static routes based on user’s profile.
Error Message %RADIUS-6-IDENTSAVE: Saving config with new acct ident in nvram.
Explanation Radius server is configured in the server group which was previously marked dead.
Explanation A radius server, which previously was dead, has started responding again.
Explanation Getting initial IP-Pool definitions from radius, using the given user’s profile
Book Title
2240
RADIUS Messages
Explanation Getting initial static routes from radius, using the given user’s profile
Error Message %RADIUS-6-UNAVAILABLE: Saving config with new acct ident in nvram.
RADIX-2
Explanation The system ran out of memory during initialization. This should only occur if an image
is too large for the existing dynamic memory.
RADIX-3
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2241
RADIUS Messages
Recommended Action Try one of these actions to correct the problem: Reduce the number of routes
accepted by this router. Upgrade hardware. Use a smaller subset image on run-from-RAM
platforms.
RADIX-4
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2242
RADIUS Messages
RAIKO-3
Error Message %RAIKO-3-UNAVAILABLE: Slot %d: a Mgmt interrupt occured but was not
processed by a device-specific handler; following sources masked out: %s
Explanation A source of Mgmt-level interrupts does not have a handler registered for it; a software
fix is needed to install the proper handler
Explanation When the cookie on the specified DFC was read for the id of the DFCan invalid value
of 0 was returned. This suggests the DFC’s cookiehas not been programmed properly.
Explanation Tried to install required Mgmt interrupt handler at given IOS level but, upon checking,
another handler was found there
Explanation Tried to install required Mgmt interrupt handler at given IOS level but, upon checking,
no handler was installed whatsoever
Error Message %RAIKO-3-UNAVAILABLE: Slot %d: no free Mgmt int. handler callback
entries (all %d in use); registering party’s callback details dropped
Explanation More Mgmt interrupt handlers have registered than can be catered for; a software fix is
required
Explanation A PCI error has occured trying to access a DFC The DFC has been shut down
Book Title
2243
RADPROXY Messages
RADPROXY Messages
Error Message %RADPROXY-3-INIT: Initialisation failure, %s
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2244
RADPROXY Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2245
RANDOM Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RANDOM Messages
This section contains utility messages.
RANDOM-6
Explanation A pseudo-random number generator produced the same number twice in succession.
Book Title
2246
RASP16 Messages
RASP16 Messages
This section contains interface multiplexer ASIC messages.
Explanation The memory location of the interface multiplexer device object is invalid. The interface
multiplexer ASIC operation is disabled and the device interrupt is now masked.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The interface multiplexer ASIC could not be initialized. As a result, this device is not
operational and has been disabled.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2247
RBM Messages
RBM Messages
This section contains Role-based Access Control Manager (RBM) messages.
RBM-0
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RBM-1
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2248
RBM Messages
RBM-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RBM-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RBM-3-RBM_PARSE_ACE: Could not parse command for adding ACE ’[chars]’
to [chars] Role-Based Access List ’[chars]’
Explanation An error occured while attempting to add an ACE to a Role-Based Access List. The
ACE syntax is most likely incompatible with the type of RBACL.
Recommended Action Verify the syntax of the ACEs of the RBACL in ACS and the IP protocol
versions the RBACL applies to. RBACL ACE syntax could be verified by manually configuring
IP/IPv6 RBACL on the system within (config-rb-acl)/(config-ipv6rb-acl) configuration mode
respectively.
Book Title
2249
RBM Messages
Error Message %RBM-3-RBM_PARSE_CMD: Could not parse command. See command output and
errors below %s
Explanation An error occured while attempting to parse command. Look for command output and
parser errors below this message.
Recommended Action Follow the recommended action of the additional error messages that follow
this message on your console.
Error Message %RBM-3-RBM_PARSE_RBACL: Could not parse command for creating [chars]
Role-Based Access List ’[chars]’ ’[chars]’
Recommended Action This error could occur when TrustSec attempts to install RBACL it has
acquired from ACS while configuration mode is locked exclusively. TrustSec will retry this
operation and should eventually succeed once configuration mode is no longer locked. If the error
occurs when the configuration mode is not locked or if the RBACL does not get installed after the
configuration mode lock is released.
RBM-4
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RBM-5
Explanation This is a notice message from the Role-based Access Control Manager (RBM).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2250
RBM Messages
RBM-6
Explanation This is an informational message from the Role-based Access Control Manager (RBM).
RBM-7
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RCMD-4
Explanation The IP address for an incoming rcmd request is not registered with DNS.
Explanation An attempt was made to connect to a router through RCP, but the router was not
configured as an RCP server.
Book Title
2251
RED_MODE Messages
Explanation An attempt was made to connect to a router through rsh, but the router was not
configured as an rsh server.
RED_MODE Messages
This section contains high availability redundancy mode messages.
RED_MODE-3
Error Message %RED_MODE-3-CAPENTRY_REG: Red Mode Cap Entry ([dec]) for Entity
([dec]) Registration failed ([chars])
Explanation A capability entry could not be registered for the redundancy mode ISSU.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability entries command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-CAPGROUP_REG: Red Mode Cap Group ([dec]) for Entity
([dec]) Registration failed ([chars])
Explanation A capability group could not be registered for the redundancy mode ISSU.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show capability groups command to gather data that may help identify the cause of the
error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2252
RED_MODE Messages
Error Message %RED_MODE-3-CAP_REG: Red Mode cap reg failed: reason [dec]
Explanation The capabilities of the redundancy mode ISSU could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability arguments command to gather data that may help identify the cause
of the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-CAPTYPE_REG: Red Mode Cap Type for Entity ([dec])
Registration failed ([chars])
Explanation A capability type could not be registered for the redundancy mode ISSU.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability types command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu clients command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2253
RED_MODE Messages
Explanation The redundancy mode ISSU client could not be registered during system initialization.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu clients command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The delayed registration operation for the RF-proxy clients could not complete
successfully.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu entities command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2254
RED_MODE Messages
Error Message %RED_MODE-3-GET_BUFFER: Red Mode ISSU session ([dec]) failed to get
buffer
Explanation The redundancy mode ISSU session was unable to get a buffer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There has been a failure in the redundancy mode IPC agent.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An incompatible ISSU base client caused the redundancy mode to revert to route
processor redundancy (RPR) mode.
Recommended Action Check the console log for the name and ID of the incompatible ISSU base
clients.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2255
RED_MODE Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The redundancy process was unable to reset the peer image to be compatible after the
standby device came back up in RPR mode. This message is usually seen in conjunction with an
ISSU module error message.
Recommended Action Examine the associated ISSU message for the cause of the failure and the
recommended action.
Explanation The redundancy process was unable to set the base client incompatibility.
Recommended Action Check the console log for the name and ID of the incompatible ISSU base
clients.
Error Message %RED_MODE-3-MSG_DATAPTR: Red Mode Client ([dec]) get msg dataptr
failed. Error = [dec]
Explanation The redundancy mode ISSU client could not obtain a message data pointer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-MSGGROUP_REG: Red Mode Msg Group ([dec]) for Entity
([dec]) Registration failed ([chars])
Explanation The message group for the redundancy mode ISSU entity could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message groups command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2256
RED_MODE Messages
Error Message %RED_MODE-3-MSG_MTU: Red Mode Client ([dec]) get msg mtu failed. Error
= [dec]
Explanation The redundancy mode ISSU client could not obtain the message size.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-MSG_REG: Red Mode msg reg failed: reason [dec]
Explanation Messages for the redundancy mode ISSU could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message arguments command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-MSG_SEND: Red Mode ISSU client for session ([dec]) failed
to send message. Error Code = [chars]
Explanation The redundancy mode ISSU client could not send a negotiation message to a peer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2257
RED_MODE Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-MSGTYPE_REG: Red Mode Msg Type for Entity ([dec])
Registration failed ([chars])
Explanation The message type for the redundancy mode ISSU entity could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message types command to gather data that may help identify the cause of the
error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation At system initialization the plugin that describes the capabilities of this redundancy
mode could not be deregistered with the redundancy mode client.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RED_MODE-3-RED_MODE_MSG_NOT_OK: Red Mode ISSU msg type ([dec]) is not
ok
Explanation The redundancy mode ISSU message type has not negotiated correctly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message types clientID command to gather data that may help identify the cause
of the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2258
RED_MODE Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The redundancy mode ISSU could not start its negotiation process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The transformation operation for the redundancy mode ISSU message has failed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm and show issue sessions command to gather data that may help identify the
cause of the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The specified mode change operation did not complete successfully.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the gathered information.
Book Title
2259
REDUNDANCY Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
REDUNDANCY Messages
This section contains high availability redundancy messages.
REDUNDANCY-3
Explanation A REDUNDANCY config sync error occurred. The details about what was attempted
and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2260
REDUNDANCY Messages
Explanation An Interprocess Communication (IPC) error occurred. The details about what was
attempted and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A REDUNDANCY Alarm assertions error occurred. The details about what was
attempted and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A REDUNDANCY Finite State Machine (FSM) error occurred. The details about what
was attempted and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2261
REDUNDANCY Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A REDUNDANCY Peer Monitor error occurred. The details about what was attempted
and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A REDUNDANCY config sync error occurred. The details about what was attempted
and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A REDUNDANCY error occurred. The details about what was attempted and what went
wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2262
REDUNDANCY Messages
Explanation An ISSU related REDUNDANCY error occurred. The details about what was attempted
and what went wrong will be printed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2263
REDUNDANCY Messages
REDUNDANCY-4
Explanation The platform uses high availability (HA) hardware lines to perform HA role negotiation
during the system boot time. The standby controller card verifies its role as the standby with the
active controller card through the MBUS. If the active controller card does not respond, it is reset as
it is either nonresponsive (hung) or is running an earlier version of Cisco IOS software.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The active system has sent a reload IPC request to the standby peer. If the reload is not
successful, the standby peer will be power cycled rather than reloaded.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2264
REDUNDANCY Messages
REDUNDANCY-5
Explanation A REDUNDANCY Peer Monitor event occurred and reported. The report should help
to find out the reason for a switch-over.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
REDUNDANCY-6
Explanation The standby peer reloaded itself to correct a configuration mismatch between the active
system and the standby peer. The standby peer detected that it is missing the configuration for a line
card. This situation probably occurred because the standby peer was reloaded before the new card
was inserted.
Explanation This message displays the time elapsed for the standby peer to become active following
a failure of the existing active system.
Book Title
2265
REDUNDANCY_UTILS Messages
REDUNDANCY_UTILS Messages
This section contains high availability redundancy utilities messages.
Explanation The redundancy utility assigns each system a unit designation of either active unit,
standby unit, or other unit. This designation was found to be invalid in the run-time module
associated with the system traceback message. This condition most likely occurred because of a
software error. The message text provides more information on the specific cause of the error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
REGISTRY Messages
This section contains registry-related (REGISTRY) messages.
REGISTRY-2
Explanation When a remote registry is not serviced within 25 seconds, the remote process (and
presumably the entire system) is deadlocked. This message is printed when the deadlock is broken
by a timeout.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2266
REGISTRY Messages
Explanation The registry library is unable to parse a notification that was received from a name
server. This condition could exist for several reasons:
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
REGISTRY-3
Explanation In FASTCASE registry, the key must be smaller than the size specified when the registry
was created. An attempt was made to register with a key that is out of bounds.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2267
REGISTRY Messages
Explanation Process blocking has been disabled using either the raise_interrupt_level or the
assign_blocking_disabled process. As a result of this action, a remote registry that contains the
reg_flag_data_safe or reg_flag_peer flag has been invoked.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Process blocking has been disabled using either the raise_interrupt_level or the
assign_blocking_disabled process. As a result of this action, a remote registry of the suspend type
has been invoked.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An error occurred while processing a parameter to a remote (interprocess) registry call.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2268
REMOTE_OIR_ISSU Messages
Explanation A single function can be set as a callback for a specified sequence number for a
sequenced list registry. An attempt to set a new callback failed because a callback function has
already been set for this sequence number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
REMOTE_OIR_ISSU Messages
This sections contains remote online insertion and removal (OIR) in-service software upgrade (ISSU)
messages.
REMOTE_OIR_ISSU-3
Explanation The remote OIR ISSU client failed to get a buffer for building a negotiation message.
As a result, the client cannot send a negotiation message and the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Book Title
2269
REMOTE_OIR_ISSU Messages
Explanation The remote OIR ISSU client detected an error during capability negotiation. As a result,
there is a mismatch in the client capability between the active and standby unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Explanation The remote OIR ISSU client could not be initialized. This condition will cause a
catastrophic failure when an ISSU upgrade or downgrade is performed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The remote OIR ISSU client received an incompatible message from the peer unit. The
message cannot be processed by this unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Book Title
2270
REMOTE_OIR_ISSU Messages
Explanation The remote OIR ISSU client was unable to calculate the message size for the message
specified. The client will be unable to send the message to the standby unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Error Message %REMOTE_OIR_ISSU-3-POLICY: Cat6K Remote OIR ISSU client message type
%d is %s
Explanation The remote OIR ISSU client received a message type that it does not support. A policy
is applied to make the session compatible.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, and show issu session commands and your pertinent troubleshooting
logs.
Explanation The remote OIR ISSU client could not send a session negotiation message to the peer.
As a result, the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
Book Title
2271
REMOTE_OIR_ISSU Messages
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Explanation The remote OIR ISSU client detected an error during a session negotiation with the peer
unit. As a result, the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Explanation The remote OIR ISSU client could not transform the message. If the transmit
transformation failed, the checkpoint message cannot be sent to the standby unit. If the receive
transformation failed, the checkpoint message cannot be applied on the standby unit. In either case,
the OIR state of the bay will not be identical with the active unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
Book Title
2272
REP Messages
REP Messages
This sections contains Resilient Ethernet Protocol (REP) messages.
REP-4
Explanation The Resilient Ethernet Protocol (REP) link status has changed. If the status changed to
nonoperational, a reason is displayed.
REP-5
Explanation A Resilient Ethernet Protocol (REP) preempt operation failed. The failure could be
caused by specifying an invalid port ID or neighbor number with the rep preempt block port
command or by configuring the rep preempt block port preferred command while no REP port is
configured with a preferred flag.
Recommended Action Correct the configuration and run REP manual preemption on the primary edge
port by entering the rep preempt segment command.
REPP-5
Book Title
2273
REP_ISSU Messages
REP_ISSU Messages
This sections contains Resilient Ethernet Protocol (REP) in-service software upgrade (ISSU) messages.
REP_ISSU-3
Error Message %REP_ISSU-3-BUFFER: REP ISSU client failed to get buffer for message,
error %d
Explanation The Resilient Ethernet Protocol (REP) ISSU client was unable to get buffer space for
building a negotiation message. As a result, it cannot send the negotiation message to the standby
unit and the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Explanation The REP ISSU client detected an error during capability negotiation. As a result, there
is a mismatch in the client capability between the active and standby unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Book Title
2274
REP_ISSU Messages
Error Message %REP_ISSU-3-INIT: REP ISSU client initialization failed at %s, error %s
Explanation The REP ISSU client could not be initialized. This condition will cause a catastrophic
failure when an ISSU upgrade or downgrade is performed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The REP ISSU client received an incompatible message from the peer unit. The
message cannot be processed by this unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Error Message %REP_ISSU-3-MSG_SIZE: REP ISSU client failed to get the message size
for message %d
Explanation The REP ISSU client was unable to calculate the message size for the message
specified. The REP ISSU client will be unable to send the message to the standby unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Book Title
2275
REP_ISSU Messages
Explanation The REP ISSU client received a message type that it does not support. A policy is
applied to make the session compatible.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, and show issu session commands and your pertinent troubleshooting
logs.
Explanation The REP ISSU client could not send a session negotiation message to the peer. As a
result, the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Explanation The REP ISSU client detected an error during a session negotiation with the peer unit.
As a result, the standby unit cannot be brought up.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Book Title
2276
REPROXY Messages
Explanation The REP ISSU client was unable to unregister session information.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated
capability commands and your pertinent troubleshooting logs.
Explanation The REP ISSU client could not transform the message. If the transmit transformation
failed, the checkpoint message cannot be sent to the standby unit. If the receive transformation
failed, the checkpoint message cannot be applied on the standby unit. In either case, the port
manager state will not be identical with the active unit.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
REPROXY Messages
Error Message %RFPROXY-2-INIT: Initialization failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
Book Title
2277
REPROXY Messages
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
Explanation The RF Proxy subsystem could not obtain the memory it needed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
Book Title
2278
RESETMGR Messages
RESETMGR Messages
This sections contains reset manager messages.
RESETMGR-3
Explanation The reset manager was unable to allocate memory to add the unique ID and process
name to its table. If this process is restarted on the active system, the standby system might not be
reset due to this error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RESETMGR-3-RESET: Reset Manager has reset the system due to ’%s’
process restart
Explanation The standby system is being forced to reset by the reset manager. The reset manager
stores a set of IDs, each of which uniquely identifies a process on the system. If one of these
monitored processes is restarted, the standby unit will be reset so that the versioning infrastructure
can renegotiate. This is not a software fault.
Explanation The reset manager stores a set of IDs, each of which uniquely identifies a process on the
system. A process was restarted but it could not be uniquely identified by its job ID. Because it
cannot be determined whether the restarted process was being monitored by the reset manager, the
standby system is being reset. This is probably due to a software fault on the system.
Book Title
2279
RESETMGR Messages
Explanation The reset manager was unable to get its job ID from the system manager. The reset
manager cannot function without this information and will suspend any further initialization.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RESETMGR-4
Explanation The reset manager was unable to get the name of the process with the specified job ID
from the system manager. Although this is a system manager error, the system can continue to
operate normally because the process name is used only for reference purposes.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RESOURCE_MON-1
Explanation The specific message text is supplied by the Resource Monitor software. This indicates
an initialization failure. When this occurs, the Resource Monitor subsystem is not operational.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2280
RF Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The specific message text is supplied by the Resource Monitor software. This indicates
that internal data was corrupted due to a software error
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RF Messages
This sections contains redundancy facility (RF) messages.
RF-1
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2281
RF Messages
RF-3
Error Message %RF-3-CANNOT_SWITCH: Cannot switchover; the peer Route Processor (RP)
is not available
Error Message %RF-3-CANT_GET_VERSION: Cannot get version info from peer Route
Processor (RP); the RP software is incompatable.
Explanation The standby RP cannot get version information from the peer RP. The likely cause is
incompatible software.
Recommended Action Ensure that the same software image is running on both RPs.
Explanation Under normal conditions, the standby RP selects the redundancy mode and sends its
decision to the active RP. The active RP uses it to determine the system mode and returns the final
decision on the mode to the standby RP. This system message indicates that the exchange has failed,
and the standby RP does not have the right redundancy mode to proceed.
Recommended Action Allow the standby RP to reset once. If the problem persists, verify that all
modules are working properly.
Explanation The RP negotiates its role (active or standby) at boot time. If the other RP is running an
image that does not contain role negotiation code, then the role that is negotiated may not be valid.
When this occurs, the RP detecting a mismatch between the role specified by the SP and the role
negotiated will be rebooted.
Recommended Action Ensure that the same software image is running on both RPs. Make sure that
neither RP is running the bootloader image.
Explanation The switch processor switchover that occurred was not stateful. Stateful switchover
(SSO) mode on the route processor requires the switch processor to run with high availability
enabled to ensure that appropriate state is synchronized between the switch processors and that there
is sufficient state information on the new active switch processor to support the switchover of the
Book Title
2282
RF Messages
route processor while in stateful switchover mode. Because there is insufficient state to support a
route processor switchover in stateful switchover mode, the recovery is to reset the route processor
and reboot it.
Recommended Action Configure the SP to enable HA. If HA is enabled, it is possible that resource
exhaustion (such as memory) might have caused this non-HA switchover. If the problem persists,
copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RF-3-NOTIF_TID: Notification timer extended for the wrong client,
cur-client=%d, req-client=%d
Explanation The current redundancy facility (RF) client attempted to extend the RF notification
timer using a client ID other than its own. This is an internal software error. The message text on the
console or in the system log contains error details such as the current client ID number and the
requested client ID number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show redundancy history commands and your
pertinent troubleshooting logs.
Error Message %RF-3-PEER_RP_RELOAD: The peer Route Processor (RP) is being reset
because [chars]
Explanation This message provides the reason that the peer RP reset. The peer RP resets in an
attempt to recover from an indeterminate state.
Recommended Action If the condition persists after the reset, copy the message exactly as it appears
on the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2283
RF Messages
Explanation Each RP must be running the same version of software. The version check indicates that
there is a version mismatch. As a result, the RPs cannot run in SSO (hot-standby) mode and
operation will regress to RPR mode.
Recommended Action Ensure that both RPs are running the same software image.
Explanation As part of the early initialization phase, the standby RP requests that the active RP
notify it when the active RP is ready to support the standby RP. The active RP has failed to wake the
standby RP. The active RP may have failed during the standby RP’s early initialization phase or
some other error has prevented the active RP from completing this handshake.
Recommended Action The standby RP will be restarted. If the problem persists, restart the system.
RF-4
Explanation To support the high availability feature, it is recommended that both redundant route
processors have the same memory configuration.
RF-5
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show redundancy history reload commands and
your pertinent troubleshooting logs.
Book Title
2284
RF Messages
Explanation The current redundancy facility (RF) has reached a terminal state for the operating
mode.
Error Message %RF-5-SEND_FAIL: RF client progression send failure for reason (%s)
Explanation The current redundancy facility (RF) failed to send a client progression to the standby
client.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show redundancy history commands and your
pertinent troubleshooting logs.
RF-6
Error Message %RF-6-STANDBY_READY: The Standby RP has reached HOT-STANDBY state and
is now ready for stateful switchover.
Explanation The standby RP has reached the hot-standby state and is now ready to take over
operation in the event that the active RP should fail.
Book Title
2285
RF Messages
RF-7
Error Message %RF-7-KPA_WARN: RF KPA messages have not been heard for [dec] seconds
Explanation RF keepalive messages have not been sent from the peer. This message is posted after
every third KPA timer expiry.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RFPROXY-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The RF Proxy subsystem could not obtain the memory it needed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2286
RF_ISSU Messages
RF_ISSU Messages
This sections contains redundancy facility (RF) in-service software upgrade (ISSU) messages.
RF_ISSU-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability entries command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show capability groups command to gather data that may help identify the cause of the
error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2287
RF_ISSU Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability arguments command to gather data that may help identify the cause
of the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability types command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu clients command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2288
RF_ISSU Messages
Explanation The RF ISSU client could not be registered during system initialization.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu clients command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu entities command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2289
RF_ISSU Messages
Explanation The RF ISSU client could not obtain a message data pointer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The message group for the RF ISSU could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message groups command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RF_ISSU-3-MSG_MTU: RF Client ([dec]) get msg mtu failed. Error = [dec]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2290
RF_ISSU Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message arguments command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RF_ISSU-3-MSG_SEND: RF ISSU client for session ([dec]) failed to send
message
Explanation The RF ISSU client could not send a negotiation message to a peer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The message type for the RF ISSU could not be registered.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message types command to gather data that may help identify the cause of the
error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2291
RF_ISSU Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show message types Client_ID command to gather data that may help identify the cause
of the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2292
RFS Messages
RFS Messages
This section contains remote file system messages.
RFS-3
Error Message %RFS-3-CAPENTRY_REG: RFS Cap Entry ([dec]) for Entity ([dec])
Registration failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability entries command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-CAPGROUP_REG: RFS Cap Group ([dec]) for Entity ([dec])
Registration failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability groups command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-CAPTYPE_REG: RFS Cap Type for Entity ([dec]) Registration
failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu capability types command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2293
RFS Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu clients command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-CLIENT_SESSION_REG: RFS ISSU client shared msg session for
entity ([dec]) registration failed
Explanation RFS ISSU client shared message session registration has failed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2294
RFS Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show ipc port command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The remote file system (RFS) ISSU client was unable to create a client port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show ipc port commands and your pertinent
troubleshooting logs.
Explanation The RFS ISSU client was unable to create a server port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
Book Title
2295
RFS Messages
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show ipc port commands and your pertinent
troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show ipc port command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu entities command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2296
RFS Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show ipc port command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-MSGGROUP_REG: RFS Msg Group ([dec]) for Entity ([dec])
Registration failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message groups command to gather data that may help identify the cause of
the error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-MSG_MTU: RFS Client ([dec]) get msg mtu failed. Error = [dec]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu fsm command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2297
RFS Messages
Error Message %RFS-3-MSG_RCV: RFS Client ([dec]) receive msg failed. Error = [dec]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-MSGTYPE_REG: RFS Msg Type for Entity ([dec]) Registration
failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu message types command to gather data that may help identify the cause of the
error. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RFS-3-MSG_XMIT: RFS Client ([dec]) send msg failed. Error = [dec]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2298
RFS Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2299
RFS Messages
Explanation The RFS ISSU client was unable to open an active port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show ipc port command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The RFS ISSU client was unable to open a client port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show ipc port commands and your pertinent
troubleshooting logs.
Explanation The RFS ISSU client was unable to open a server port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show ipc port commands and your pertinent
troubleshooting logs.
Book Title
2300
RFS Messages
Explanation The RFS ISSU client was unable to open a standby port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2301
RFS Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show ipc port command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The RFS redundancy facility (RF) client detected an error when creating a watched
boolean.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2302
RFS Messages
Explanation The RFS ISSU client was unable to create anrfs_issu_start_port watched boolean.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The RFS ISSU client was unable to create anrfs_issu_start_session watched boolean.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2303
RFS Messages
Explanation The RFS RF client detected an error when sending a client progression.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu sessions command to gather data that may help identify the cause of the error.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2304
RFS_ISSU Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Enter the show issu command to gather data that may help identify the cause of the error. Research
and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac.
With some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RFS_ISSU Messages
This section contains remote file system in-service software upgrade (ISSU) messages.
RFS_ISSU-3
Explanation The redundancy facility (RF) ISSU client does not have a valid registered session.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2305
RITE Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show issu capability entries commands and your
pertinent troubleshooting logs.
Explanation Based on the results of the capability exchange, the RF ISSU client is not compatible
with the peer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show issu negotiated capability commands and
your pertinent troubleshooting logs.
RIP-3-
Explanation The requested operation could not be accomplished because of a low memory condition.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
RITE Messages
This sections contains IP traffic export messages.
RITE-5
Book Title
2306
RITE Messages
Explanation The outbound interface for IP traffic export has been changed.
RLM-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RLM-4
RM-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2307
RITE Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2308
RITE Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A call came in on a line where we think we still have an active call.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2309
RLC Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RLC Messages
Error Message %RLC_ISSU_PROCESS-3-NULL_RED_CONFIG: Redundancy configuration can not
be NULL.
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why redundancy configuration is NULL
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why redundancy configuration is NULL
Book Title
2310
RLC Messages
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Book Title
2311
RLC Messages
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Book Title
2312
RLC Messages
Recommended Action Use RLC ISSU commands to change these LCs’ images to same version as RP
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
Explanation The steps to complete LC ISSU has not been fully carried out by the operator. The
system is left in an intermediate state where some linecards have been upgraded and others have not.
This message is to remind he operator that a significant amount of time has passed waiting for he
operator to enter the next LC ISSU command.
Recommended Action Enter the next LC ISSU command to continue with LC ISSU, which includes
commands to perform the operations of prepareversion, loadversion, runversion, acceptversion,
commitversion, or abortversion
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why redundancy configuration is NULL
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why slotindex is NULL
Book Title
2313
RMON Messages
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why slotindex is NULL
Recommended Action Copy the error and send it to TAC. TAC team can contact ISSU infrastruture
team to check why this error occurs
Recommended Action Copy the error and send it to TAC.TAC team can contact ISSU infrastruture
team to check why this error occurs
RMON Messages
This section contains Remote Monitoring (RMON) messages.
RMON-5
Explanation A falling trap was generated. The value of the specified MIB object fell below the falling
threshold value as configured by the rmon hc-alarms command for the specified object.
Recommended Action Take the appropriate action on the specified MIB object.
Explanation A rising trap was generated. The value of the specified MIB object exceeded the rising
threshold value as configured by the rmon hc-alarms command for the specified object.
Recommended Action Take the appropriate action on the specified MIB object.
Book Title
2314
ROllBACK-ISSU Messages
ROllBACK-ISSU Messages
ROLLBACK-ISSU-2
Explanation The Rollback ISSU client failed to get buffer space for building a negotiation message.
A negotiation message cannot be sent to the standby device. If a problem occurs with the ISSU
session negotiation, the standby device cannot be brought up properly.
Recommended Action Issue the show logging and show checkpoint client command to gather data
that may help identify the nature of the error. Copy the error message exactly as it appears on the
console or in the system log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation The Rollback ISSU client could not be initialized. This initialization failure must be
addressed before in-service software upgrade or downgrade can be performed successfully. If you
do not address this failure, there will be downtime during software upgrade or downgrade.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation The Rollback ISSU client failed to send a session negotiation message to the peer
device. If a problem occurs with the ISSU session negotiation, the standby device cannot be brought
up properly.
Recommended Action Issue the show logging and show checkpoint client command to gather data
that may help identify the nature of the error. Copy the error message exactly as it appears on the
console or in the system log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
Book Title
2315
ROllBACK-ISSU Messages
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation The Rollback ISSU client failed to start session negotition. If a problem occurs with the
ISSU session start, the standby device cannot be brought up properly.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation The Rollback ISSU client failed to register session information. If a problem occurs
with the ISSU session registration, the standby device cannot be brought up properly.
Recommended Action Issue the show issu capability entries and show issu session and show issu
negotiated capability command to gather data that may help identify the nature of the error. Copy
the error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
ROLLBACK-ISSU-3
Explanation The Rollback ISSU client does not have a valid registered session.
Recommended Action Issue the show issu capability entries and show issu session and show issu
negotiated capability command to gather data that may help identify the nature of the error. Copy
the error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
Book Title
2316
ROllBACK-ISSU Messages
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation The Rollback ISSU client received an incompatible message from the peer device. The
message cannot be processed.
Recommended Action Issue the show issu message group and show issu session and show issu
negotiated version command to gather data that may help identify the nature of the error. Copy the
error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Error Message %ROLLBACK_ISSU-3-MSG_SIZE: Rollback ISSU client failed to get the MTU
for Message Type [dec].Error: [dec] ([chars])
Explanation The Rollback ISSU client failed to calculate the MTU for the specified message. The
Rollback ISSU client is not able to send the message to the standby device.
Recommended Action Issue the show issu message group and show issu session and show issu
negotiated version command to gather data that may help identify the nature of the error. Copy the
error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Recommended Action Issue the show issu capability entries and show issu session and show issu
negotiated capability command to gather data that may help identify the nature of the error. Copy
the error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Book Title
2317
ROUTEMAP Messages
Explanation The Rollback ISSU client could not transform the specified message type. If the
transmit transformation failed, the checkpoint message was not sent to the standby device. If the
receive transformation failed, the checkpoint message was not applied on the standby device. In both
cases, the Rollback state between the active device and the standby device is not identical.
Recommended Action Issue the show issu session and show issu negotiated version command to
gather data that may help identify the nature of the error. Copy the error message exactly as it
appears on the console or in the system log. Research and attempt to resolve the error using the
Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also
perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you
still require assistance, open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
ROUTEMAP Messages
This section contains route map messages.
ROUTEMAP-4
Explanation Route maps only support STATE type track objects. This object is not a STATE object.
ROUTEMAP_IPC-2
Recommended Action Enter a show chunks command and report the output, along with this error
message, to your technical support representative.
Error Message %ROUTEMAP_IPC-2-UNAVAILABLE: The length of route map name tag is too
long
Explanation The length of route map name tag is too long for IPC. The receiver has a 256 character
long limit on route map name tag
Recommended Action Use a route map name tag with the length of 256 or less characters
Book Title
2318
ROUTEMAP Messages
RPA-3-
Explanation This message type is created for all those messages which have simple ASCII text and
does not take any parameter. Message tells what the problem is.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPA-3-UNAVAILABLE: CAS Entry does not exist for slot: %d, ctrl:%d,
channel:%d
Explanation CAS entry does not exist for the given controller and channel.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPA-3-UNAVAILABLE: Unknown message type %d enqueued to RPA CAS Process
Explanation A message type which is not known to RPA CAS process is enqueued to it’s queue.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2319
ROUTEMAP Messages
RPF-4
Error Message %RPF-4-UNAVAILABLE: Error deleting an rpf entry from the multicast rpf
tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPF-4-UNAVAILABLE: Error inserting a new rpf entry into the multicast
rpf tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPM-3
Error Message %RPM-3-UNAVAILABLE: Can’t allocate MAC address for interface %u/%u
Explanation MAC address allocation failed because of an incorrect slot and port combination, which
exceeds the maximum available hardware.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2320
ROUTEMAP Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPM-4
Error Message %RPM-4-UNAVAILABLE: Corrupt or missing MAC address cookie using random
base %e
Explanation The contents of MAC address EEPROM are invalid. The system is providing random
MAC addresses
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The CPU ID could not be read from the EEPROM. This is probably due to a hardware
failure
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The system received an invalid PCI signal from the port adapter. This is probably due
to a hardware failure.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2321
ROUTEMAP Messages
RPM_VIRTUAL_PORT-3
Explanation This error indicates that the delete request to PXM has failed, timed out, or been rejected
by PXM.
Recommended Action In the case of the failure or time-out the connection’s state will be set to
TIMEOUT and the resync process will periodically attempt to update PXM. In the case where the
request is rejected by PXM (which should never occur) Copy the error message exactly as it appears,
and report it to your technical support representative.
Explanation The rpc/ipc request to PXM has failed or been rejected by PXM.
Recommended Action If the error message indicates rpc-timeout, the last command must be retried
later. For other error cases copy the error message exactly as it appears, and report it to your
technical support representative.
Explanation The error message indicates that the size of the message which is supposed to be sent to
PXM or is received from PXM is too big.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The ipc_get_pak_message failed. This could be due to the insufficient memeory.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The rpc request from Virtual-Port or Resync process is not valid. This error should never
occur
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2322
ROUTEMAP Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation This error indicates that the re-configuration request to PXM has failed, timed out, or
been rejected by PXM.
Recommended Action In the case of the failure or time-out the connection’s state will be set to
TIMEOUT and the resync process will periodically attempt to update PXM. In the case where the
request is rejected by PXM the connection state will be set to FAILED until the connection is deleted
or re-configured.
RPS-3
Recommended Action The Redundant Power Supply previously detected fan failure condition which
has now cleared.
Book Title
2323
ROUTEMAP Messages
Recommended Action The Redundant Power Supply previously detected an over temperature
condition which has now cleared. This is most likely due to high ambient temperature where the
Redundant Power Supply is located. A Redundant Power System thermal failure can also be caused
by a fan failure in the Redundant Power Supply.
Recommended Action The Redundant Power System previously detected an over voltage condition
which has now cleared.
Recommended Action The Redundant Power System detected an over voltage condition.
Explanation The Redundant Power System experienced a DC Output Voltage failure condition in one
of the power supplies.
Recommended Action One of the DC outputs has failed on the Redundant Power Supply. For 3600
and 2600 Redundant Power supplies, DC Status LED on the front of the Power Supply will identify
which DC output has failed. For 5300 Redundant Power Supply, DC OK LED on the front of the
Power Supply will identify which DC output has failed. When there is a DC failure, you need to
replace the Redundant Power Supply.
Book Title
2324
ROUTEMAP Messages
Error Message %RPS-3-UNAVAILABLE: System detected Redundant Power System FAN FAIL
condition.
Recommended Action One of the fans has failed and you should replace the Redundant Power Supply.
Explanation The Redundant Power System experienced an Input Voltage failure in one of the power
supplies.
Recommended Action One of the AC or DC inputs has failed on the Redundant Power Supply. For
3600 and 2600 Redundant Power supplies, AC Input LED on the front of the Power Supply will
identify which AC input has failed. For 5300 ACDC Redundant Power Supply, AC OK LED on the
front of the Power Supply will identify which AC input has failed. For 5300 DCDC Redundant
Power Supply, DC Input LED on the front of the Power Supply will identify which DC input has
failed. Make sure that the AC/DC circuit in your building is operational, verify that the power cord
is plugged into the Redundant Power Supply, and make sure that the AC/DC power switch on the
Redundant Power Supply is on.
Explanation The Redundant Power System experienced either a Fan failure or an Over Temperature
condition.
Recommended Action For 3600 and 2600 Redundant Power supplies, look at the FAN and TEMP
LEDs on the front of Power Supply. If the FAN LED is amber, one of the fans has failed and you
should replace the Redundant Power Supply. If the TEMP LED is amber, the ambient temperature
is too high. For 5300 RPS unit, this message is displayed when the ambient temperature is too high.
Recommended Action The system previously detected an over temperature condition which has now
cleared. This is most likely due to high ambient temperature where the router is located.
Error Message %RPS-3-UNAVAILABLE: There is more than one failure with the Redundant
Power System; please resolve problems immediately
Explanation The Redundant Power System experienced multiple failures. This is a critical condition
Recommended Action There are multiple failures on the Redundant Power Supply. Examine the LEDs
on the front of the Redundant Power Supply to find out which failures it has.
Book Title
2325
RP Messages
RP Messages
Error Message %RP_MLP-4-BADLINKDECONFIG: Bad way of removing member link, now
perform ’no shut’ on both sides of Multilink
Explanation If member link has to be removed from multilink bundle, first remove the multilink
configuration from the member link and then perform no channel-group command on the controller.
Recommended Action If the member link is removed from the multilink bundle using no
channel-group command, perform no shut on both sides of the multilink interface to make it work.
Explanation Trying to configure more than ONE link for dLFI bundle interface, which is not
supported by dLFIoFR and dLFIoATM.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Trying to add links to a bundle which are spread across linecards DMLP cant support
this, so giving control of bundle to RP.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2326
RPC Messages
Explanation The bundle is configured to be distributed, but for some reasons we cannot download
the MLP config to the LCd.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RP_MLP-4-PANOTSUPPORTED: Adding Link from unsupported PA, cant add,
giving control to RP
Explanation Trying to add links to a bundle from a PA which is not supported by DMLP, so giving
control of bundle to RP.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPC Messages
This section contains Remote Procedure Call (RPC) messages.
RPC-2
Error Message %RPC-2-6: Recovered from RPC send failure for request [chars].
Resending request.
Explanation A communication error occurred during an RPC request. RPC will retry.
Book Title
2327
RPC Messages
Explanation The remote application has not registered itself with the RPC subsystem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPC-2-CORE_SAT_RPC_FAIL: RPC between Core and Remote Switch - [chars]
failed (non-fatal)Expected when VSL goes down
Explanation A nonfatal communication error occurred during an RPC request between the core and
a remote switch or vice versa. This error message is not considered a failure when the virtual switch
link (VSL) goes down.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPC-2-FAILED_RETRY: Failed to send RPC request [chars] (will try
again)
Explanation A communication error occurred during an RPC request. The system will attempt the
RPC request again.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2328
RPC Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The RPC subsystem could not obtain the memory it needed.
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPC-2-NOSUCH: The referenced RPC application (%d) does not exist
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2329
RPC Messages
Error Message %RPC-2-NOTREADY: The referenced RPC application (%d,%s) is not ready
Explanation A message was received for an RPC application that is not ready.
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPC-2-RETRY: Recovered from RPC send failure for request [chars].
Resending request.
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPC-4
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2330
RPF Messages
Explanation The application has already registered itself with the RPC subsystem.
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPC-4-TOOMANY: Too many RPC applications, ’%s’ not registered
Explanation There are too many applications registered with the RPC subsystem.
Recommended Action The RPC will retry the request. If the message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPF Messages
This section contains multicast Reverse Path Forwarding (RPF) messages.
RPF-3
Error Message %RPF-3-RTAVLDELETE: Error deleting an rpf entry from the multicast rpf
tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2331
RPF Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPF-3-RTAVLINSERT: Error inserting a new rpf entry into the multicast
rpf tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RPF-4
Error Message %RPF-4-AVLDELETE: Error deleting an rpf entry from the multicast rpf
tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPF-4-AVLINSERT: Error inserting a new rpf entry into the multicast
rpf tree
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2332
RP_MLP Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RPF-4-SNMP_RADIX_ERR: Failed to [chars] snmp node [chars] snmp radix
tree for multicast group (*, [IP_address]).
Explanation An error occured while adding or deleting snmp node in snmp radix tree when mroute
is created or deleted.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
RP_MLP Messages
This section contains route processor Multilink Point-to-Point Protocol (RP_MLP) messages.
RP_MLP-3
Recommended Action Reset the multilink interface by entering the shutdown command followed by
the no shutdown command on the interface. If traffic does not resume, collect the output of the show
adjacency internal and show cef interface internal commands. Copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2333
RSP Messages
Recommended Action Modify the configuration so that the restrictions are not violated.
Explanation When using multilink on hardware-assisted SPAs, the maximum number of links in the
bundle and number of bundles should not exceed the maximum permissible by device. Refer to the
product documentation for restrictions.
Recommended Action Modify the configuration so that it does not violate the restrictions.
RP_MLP-4
Explanation The system attempted to configure more than one link for the Distributed Link
Fragmentation and Interleaving (dLFI) bundle interface. The dLFIoFR and the dLFIoATM do not
support configuring more than one link.
RP_MLP-5
Explanation A link was added to the bundle, but it is not on the same bay as other member links of
the bundle. The specified link that is not on the same bay has become active, and the bundle has been
switched to line card-based software support instead of the hardware mode that is supported on
FREEDM.
Recommended Action When a link is added to a bundle, ensure that it is on the same bay as the other
member links of the bundle, in order to have the MLP bundle in hardware mode supported on
FREEDM.
Error Message
RSP Messages
This section contains Route Switch Processor (RSP) messages.
Book Title
2334
RSP Messages
RSP-2
Error Message %RSP-2-UNAVAILABLE: Overrun detected. End of MEMD buffer : 0x%x End of
datagram : 0x%x bufhdr %x: %08x %08x %08x %08x Flushing Processor Cache
Explanation A packet was processed that was greater in size than the maximum possible MTU size,
or an illegal buffer header data area was found.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, enter the show tech-support and show logging commands, contact your Cisco technical support
representative, and provide the representative with the gathered information.
Error Message %RSP-2-UNAVAILABLE: %s error, %s at addr %04x (%s) log %08x, data %08x
%08x
Explanation While the system was attempting to process a hardware queue, an error was detected by
the QA ASIC. The error could be either a zero link error or a reuse error. A zero link error is caused
by an attempt to place in the hardware queue a buffer header with an address of 0x0. A reuse error
occurs when the QA ASIC detects or attempts to place in the hardware queue a buffer header that is
the same as another buffer header in another hardware queue. Either of these errors can occur
because of a software or hardware problem with the RSP or a line card.
Recommended Action Run the show logging command and see that whether any parity errors were
recorded just before the QAERROR error message was received. If any parity error was recorded
before the QAERROR, a hardware error has occurred. Copy the error message exactly as it appears
on the console or in the system log, contact your Cisco technical support representative, and provide
the representative with the gathered information. If no parity error was recorded, and the problem
recurs, enter the show tech-support and show logging commands, contact your Cisco technical
support representative, and provide the representative with the output of the commands.
Recommended Action Try these actions to remedy the problem: Add memory. Disable some features.
Apply filtering to decrease the size of system data structures - the routing table, for example. In
general, reduce other system activities to ease memory demands. If conditions warrant, upgrade to
a larger memory configuration.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, enter the show tech-support and show logging commands, contact your Cisco technical support
representative, and provide the representative with the gathered information.
Book Title
2335
RSP Messages
Explanation The RSP detected a stall condition of cbus.Most likely, a board is not fully seated in the
chassis. A less likely possibility is a hardware problem with the RSP or backplane.
Recommended Action Try reseating the boards. Call your technical support representative for
assistance if this message persists.
RSP-3
Explanation An IPC error has occurred. The exact nature of the problem is described in the error
message.
Recommended Action Copy the router configuration, along with any other relevant information. Copy
the error message exactly as it appears on the console or in the system log, contact your Cisco
technical support representative, and provide the representative with the gathered information.
Error Message %RSP-3-UNAVAILABLE: %s (slot %u) has wrong hardware revision %u.%u
Explanation The hardware in the indicated slot needs to upgraded for operation with the RSP.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative. A micro reload can correct the error condition as a workaround.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Error Message %RSP-3-UNAVAILABLE: %s: unable to schedule restart for output queue
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2336
RSP Messages
Explanation The event handler at the RSP has detected a status update message from an interface
processor, but the field in the status message that identifies the associated interface processor is not
valid. This condition indicates that the status message is corrupted. This error could occur because
of a hardware or a software problem. The address of the status message buffer and the first four
words of the message will be displayed for diagnostic purposes.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, enter the show tech-support and show logging commands, contact your Cisco technical support
representative, and provide the representative with the gathered information.
Error Message %RSP-3-UNAVAILABLE: Bad Turbo IPC msg (%s): msg=%#x lastmsg=%#x
hdrsize=%#x size=%#x
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action This message indicates a manufacturing error. Report this error to your
technical support representative.
Recommended Action Read error reports. SBE are generally not fatal. Most others are
Error Message %RSP-3-UNAVAILABLE: Can’t allocate MAC address for interface %u/%u
Explanation No MAC address was available for allocation to the specified interface.
Book Title
2337
RSP Messages
Error Message %RSP-3-UNAVAILABLE: Card %s wants %d byte love letters, but only got
%d bytes
Explanation An inconsistency between the microcode and the system code was detected.
Explanation The characters shown can be either on the slave RSP setting or on the master RSP
setting. The ROM monitor default slave RSP setting is not synchronized with the system
configuration file specifications. During bootup, the system image detects the mismatch and
modifies the ROM monitor setting to conform with these specifications. This mismatch most likely
occurred because a new RSP was being installed and booted in a high system availability (HSA)
environment (dual RSPs) for the first time. Alternatively, in established HSA configurations, this
message may result from a previous Interprocess Communication (IPC) error occurring while the
HSA environment is reconfigured.
Recommended Action Using the show version or show boot command, determine which slot contains
the current slave RSP. Using the show config command, determine which slot has been specified as
the default slave RSP. If there is no slave default-slot n command in the configuration file, the value
defaults to the highest numbered CPU slot (slot 3 on a Cisco 7507, and slot 7 on a Cisco 7513). If
the slot number obtained in Step 1 is the same as the number obtained in Step 2, then no further
action is required. You have configured HSA in simple hardware backup mode, and both RSPs are
identical. However, if the two slot numbers differ, you have configured HSA in software error
protection mode, and will have different images running, depending on which RSP is currently the
slave RSP. If the slot numbers discovered in Steps 1 and 2 differ, reload your router to ensure that
the desired system image is running. After the reload, the actual slave RSP will match the default
slave RSP specified in (or inferred from) the system configuration file. For details of various HSA
configuration modes consult the Cisco IOSConfiguration Fundamentals Configuration Guide. See
the Loading System Images and Configuration Files chapter (Cisco 7500 series only).
Error Message %RSP-3-UNAVAILABLE: Invalid return queue bcast_id=%d bufhdr %x: %08x
%08x %08x %08x
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2338
RSP Messages
Explanation The information structure for the port adapter could not be created. The interfaces on
the specified port adapter might no longer be functional. A possible reason for this is a memory
allocation failure involving the port adapter. This can occur as a result of insufficient hardware
memory or a memory leak.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RSP-3-UNAVAILABLE: Master has m/s version %d, slave has m/s version %d
Explanation The master and slave are running incompatible software versions with regards to the
master/slave exchange process.
Recommended Action If the slave image global configuration is used to override the default slave
image from the bundle, then the slave image is incompatible. Update either the master or slave image
to ensure the two are compatible. If the slave is running the image from the bundle, execute and
record the output of show version, show running-config, and show controller cbus commands.
Report this information and the error message to your technical support representative.
Explanation While handling the interrupts from the DBUS FPGA, the RSP has detected that the
timeout bit in the interrupt status register has been set. This condition indicates that the master RSP
no longer controls the CBUS and DBUS. The slave may become active during this time. So, the rest
of the interrupt handler will not be processed. This behavior could be the result of either a hardware
or a software problem.
Recommended Action Copy the error message exactly as it appears. If this problem recurs, copy down
the router’s configuration along with any other relevant information, such as the output of show
tech-support and show logging commands. Contact your Cisco technical support representative for
assistance, and provide him with all the gathered information.
Explanation An internal software error has occurred. The exact nature of the problem is described in
the error message.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, contact your Cisco technical support representative, and provide the representative with the
gathered information.
Book Title
2339
RSP Messages
Explanation The cBus buffer memory has been reset and reallocated. The exact nature of the problem
is described in the error message.
Recommended Action Reset the memory manually (by changing the MTU on an interface, for
example). If this message recurs, copy the error message exactly as it appears on the console or in
the system log, contact your Cisco technical support representative, and provide the representative
with the gathered information.
Explanation The status message handler for the interface processor has detected that the firmware
for the interface processor has experienced a critical condition. The name of the affected interface
and the first four words of the status message buffer will be displayed along with the message for
diagnostics
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, enter the show tech-support and show logging commands, contact your Cisco technical support
representative, and provide the representative with the gathered information.
Recommended Action Retry the command that caused the error message. If the error message recurs,
check for other execs via the show users command. If you know that there are no other users locking
the slave nvram, then contact your technical support representative for assistance.
Explanation The slave RSP has undergone a hardware state change. Both the old state and new state
are shown. Possible states are nonparticipant slave master unplugged Possible state changes
indicated by the above message are any to unplugged unplugged to nonparticipant or slave
nonparticipant to slave slave to nonparticipant Any other combination is unexpected.
Recommended Action The slave RSP has been removed. Consider reinstalling it if continued high
system availability (HSA) operation is required. If the slave RSP is present, ensure that it is properly
seated in the card cage. A slave RSP has been installed. Configure the router for HSA. See the
Configuration Fundamentals Configuration Guide, in the Loading System Images and Configuration
Files chapter (Cisco 7500 series only) for more details. In particular, use the slave sync config
command to ensure that the new slave RSP is configured consistently with the current master RSP.
CAUTION: Failure to ensure a consistent configuration on a freshly installed slave RSP might result
in undefined behavior if the router reloads. A previously crashed slave RSP has been reset, or a
newly installed slave RSP is in transition from unplugged to nonparticipant, and finally to slave
Book Title
2340
RSP Messages
state. No action is required. The slave RSP image has crashed. Log in to the slave RSP’s console
using the if-console slot command. You will now be connected to the ROM monitor prompt on the
slave RSP. Diagnose the slave RSP failure. For example, capture the output from the stack and
context ROM monitor commands. Provide that information to your technical support representative,
along with the router’s configuration and any other relevant information, so that the problem can be
investigated. Log out from the slave RSP’s console port using Ctrl-c or Ctrl-z, and enter the slave
reload global configuration command on the master RSP to bring the slave RSP back online. All
other state changes indicate a software or hardware error. Provide the router’s configuration and any
other relevant information to customer support so that the problem can be investigated.
Explanation The master RSP has detected that the slave RSP configuration was changed from slave
to master. The old master RSP will reload and become the slave RSP, allowing the new master RSP
take over. This behavior indicates a software or hardware error.
Recommended Action Copy the router configuration, along with any other relevant information. Copy
the error message exactly as it appears on the console or in the system log, enter the show
tech-support and show logging commands, contact your Cisco technical support representative, and
provide the representative with the gathered information.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative, along with the output of ’show tech-support’.
Explanation A command from the RSP to an IP took longer for the system to process than expected.
This condition may be caused by a heavily loaded CPU.
Recommended Action If this error recurs, copy the error message exactly as it appears on the console
or in the system log, enter the show tech-support and show logging commands, contact your Cisco
technical support representative, and provide the representative with the gathered information.
Error Message %RSP-3-UNAVAILABLE: corrupt bufhdr %x: %08x %08x %08x %08x
Recommended Action Copy the error message exactly as it appears on the console or in the system
log, enter the show tech-support and show logging commands, contact your Cisco technical support
representative, and provide the representative with the gathered information.
Book Title
2341
RSP Messages
Error Message %RSP-3-UNAVAILABLE: queue=%#x, bufhdr %x: %08x %08x %08x %08x
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The reload command in exec mode is not allowed on thestandby RSP
RSP-4
Recommended Action Upgrade your system to meet minimum memory requirements for HSA.
Error Message %RSP-4-UNAVAILABLE: Corrupt or missing MAC address cookie using random
base %e
Explanation This message indicates the part containing the MAC addresses allocated to this chassis
could not be accessed or was found to be corrupt, either due to a hardware problem or manufacturing
problem.
Recommended Action Go to the multilink interface configuration mode using the interface multilink
multilink# command , and then enable DCEF on the interface using ip route-cache distributed
as per your requirement
Book Title
2342
RSP Messages
Error Message %RSP-4-UNAVAILABLE: Error saving crashinfo for slot %d. Reason: %s
Explanation A VIP crashinfo file has not been saved due to the indicated reason.
Recommended Action If the reason indicates Out of space, the bootflash may not have sufficient
memory to save the crashinfo file. Otherwise, open a case with the Technical Assistance Center via
the Internet at www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco
technical support representative and provide the representative with the information you have
gathered. Attach the following information to your case in non-zipped, plain-text (.txt) format: the
output of the show logging and show tech-support commands and your pertinent troubleshooting
logs.
Explanation The configuration on the slave cannot be synced with the master.
Recommended Action Ensure that ’slave auto-sync config’ is configured, and that the slave is active
Error Message %RSP-4-UNAVAILABLE: VIP in slot %d was empty and was disabled
Explanation The system failed to copy the specified file to the standbyRSP.
Recommended Action Ensure that the standby RSP exists and has enoughmemory for the file.
Recommended Action Configure both Master and Slave RSPs to have an equal amount of memory.
RSP-5
Explanation This is an informational message to indicate that the slave RSP has started running the
slave RSP image. This message after the router boots or after the slave reload global configuration
command is issued on the master RSP.
Book Title
2343
RSP Messages
RSP-6
Explanation The specified interface has a low TXACC value. This might be a transient condition and
might be harmless if it occurs during periods of high packet traffic. If this condition is detected more
than once during periods of relatively moderate traffic, it could indicate a problem. Distributed
packet switching might be disrupted as a result of this condition.
Recommended Action If the message recurs during periods of relatively moderate traffic, this might
indicate a disruption in distributed packet switching. If such a disruption occurs, enter the
microcode reload command to recover. Open a case with the Technical Assistance Center via the
Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical
support representative and provide the representative with the information you have gathered.
Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of
the show logging and show tech-support commands and your pertinent troubleshooting logs.
RSRB-3
Error Message %RSRB-3-UNAVAILABLE: %s: %d/%i: version mismatch, mine %d, theirs %d
Explanation The remote end of a TCP remote peer is running the wrong version of the system
software. Either the local end, the remote end, or both are not up to date.
Error Message %RSRB-3-UNAVAILABLE: %s: %s: %i, op %x, len %d, trn %d
Explanation The remote end of a direct serial RSRB connection detected a configuration problem or
traffic that is not recognized by the configuration.
Recommended Action Examine the configuration on both sides of the serial connection for possible
problems. Examine the traffic being offered for propagation with respect to the configuration. The
destination target ring is denoted by the value of trn.
Error Message %RSRB-3-UNAVAILABLE: %s: %s: %s, op %x, len %d, trn %d
Explanation The remote end of a direct serial RSRB connection detected a configuration problem or
traffic that is not recognized by the configuration.
Recommended Action Examine the configuration on both sides of the serial connection for possible
problems. Examine the traffic being offered for propagation with respect to the configuration. The
destination target ring is denoted by the value of trn.
Book Title
2344
RSP Messages
Explanation The local end of a direct serial RSRB connection detected a configuration problem or
traffic that is not recognized by the configuration.
Recommended Action Examine the configuration on both sides of the serial connection for possible
problems. Examine the traffic being offered for propagation with respect to the configuration.
Error Message %RSRB-3-UNAVAILABLE: FSTin: %s: version mismatch, mine %d, theirs %d
Explanation The remote end of a direct serial peer is running the wrong version of the system
software. Either the local end, the remote end, or both are not up to date.
Error Message %RSRB-3-UNAVAILABLE: IFin: %s: version mismatch, mine %d, theirs %d
Explanation The remote end of a direct serial peer is running the wrong version of the system
software. Either the local end, the remote end, or both are not up to date.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Explanation The requested operation could not be accomplished because of a low memory condition.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
Book Title
2345
RSP Messages
RSRB-4
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Error Message %RSRB-4-UNAVAILABLE: Peer %d/%i, %s, bad length %d, trn %d
Recommended Action If either message recurs, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Error Message %RSRB-4-UNAVAILABLE: Peer %d/%i, HDR, recv state invalid, not empty %d
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If either of these messages recur, call your technical support representative for
assistance.
Error Message %RSRB-4-UNAVAILABLE: Peer %s, %s, bad length %d, trn %d
Recommended Action If either message recurs, call your technical support representative for
assistance.
Book Title
2346
RSVP Messages
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Recommended Action If any of these messages recur, call your technical support representative for
assistance.
Explanation The RSRB peer initiation logic failed due to a memory shortage or congestion
condition.
Recommended Action The problem should clear and the peers should re-open without operator
intervention.
Recommended Action If either of these messages recur, call your technical support representative for
assistance.
RSVP Messages
This section contains RSVP protocol messages.
Book Title
2347
RSVP Messages
RSVP-1
Explanation The router attempted to use a key in an RSVP key chain but discovered that all the keys
in the chain have expired and no other per-neighbor or per-interface keys are available for the
specified neighbor. The router will continue to use the last key in the chain rather than revert to an
unauthenticated condition. However, the specified neighbor router may start discarding RSVP
messages as a result, and reservations with that neighbor may eventually time out.
Recommended Action Update the key chain by updating the text and expiration times for the expired
keys.
RSVP-2
Explanation The router attempted to use a key in an RSVP key chain but discovered that all the keys
in the chain have expired. The router will attempt to find another suitable key. If no other suitable
per-neighbor key can be found, the router will attempt to use key (chain) configured for the interface
over which the authenticated RSVP message is being sent or received.
Recommended Action Update the key chain by updating the text and expiration time(s) for the expired
key(s).
RSVP-3
Explanation The router sent an RSVP message to challenge the untrusted source to compute a secure
hash on a random piece of data and return the hash with the same data, but the source did not return
the expected data. RSVP discarded the response because the untrusted source may be
(unsuccessfully) attempting an RSVP challenge response replay attack.
Recommended Action If you can verify that the source is trusted, it is possible that the source has
malfunctioned; in this case, copy the error message exactly as it appears on the console or in the
system log, issue the show tech-support rsvp command to gather data which may help identify the
nature of the error, and send this information to your Cisco technical support representative.
Otherwise, try to find and disable the untrusted source.
Book Title
2348
RSVP Messages
Explanation The router received an RSVP message that contained a different secure hash from the
one computed by the router. RSVP discarded the message because the message may have come from
an untrusted source.
Recommended Action Check the configuration on the router and the sending system to make sure they
are using the correct security key and secure hash algorithm.
Explanation The router received an RSVP message with an authentication sequence number that has
already been seen. RSVP discarded the message because an untrusted source may be
(unsuccessfully) attempting an RSVP message replay attack.
Recommended Action If you can verify that the source is trusted, it is possible that the source has
rebooted and its clock has gone backward in time; in this case, the source should be configured to
synchronize its clock with an NTP server. Otherwise, the sender could be an untrusted source
(unsuccessfully) attempting an RSVP message replay attack; try to find and disable the untrusted
source.
Explanation The router received an RSVP message that contained a secure hash but dropped the
message because the router was not able to create a security association for the sending system.
Recommended Action Check the configuration on the router to make sure that RSVP has access to a
security key for the sending system. If such a key is configured, then check to see if the router has
run out of memory.
Explanation The router received an RSVP message whose authentication sequence number is less
than the lower limit of the out-of-order window. RSVP discarded the message because an untrusted
source may be (unsuccessfully) attempting an RSVP message replay attack.
Recommended Action It is possible that a trusted source is sending a burst of reordered RSVP
messages that is too large for the authentication window size. If you can verify that the source is
trusted and its messages are being sent in large reordered bursts, use the ip rsvp authentication
window-size command to increase the window size on the receiving router. It is also possible that
a trusted source has rebooted and its clock has gone backward in time; in this case, the source should
be configured to synchronize its clock with an NTP server. Otherwise, the sender could be an
untrusted source (unsuccessfully) attempting an RSVP message replay attack; try to find and disable
the untrusted source.
Book Title
2349
RSVP Messages
Explanation TE registered a maximum cutover time with the LSD that is less than the time it may
actually take to recover all LSPs. As a result, more than usual traffic loss may occur on some LSPs
during recovery
Recommended Action Make note of the number of Checkpointed LSPs in the RSVP HA database by
issuing the command show ip rsvp high-availability database internal . This number likely
exceeds the hard defined limit of the number of recoverable LSPs. Provide this information to Cisco
technical support representative.
Explanation The router sent an RSVP message to challenge the untrusted source to compute a secure
hash on a random piece of data and return the hash with the same data, but the source did not reply.
The source may have crashed or lost its network connection. However, it is also possible that the
source was (unsuccessfully) attempting to replay an RSVP message before the challenge and gave
up when it saw the challenge from the router
Recommended Action If you can verify that the source is trusted, try to determine if it has crashed or
lost its network connection and then restore network connectivity to it. If the source repeatedly
crashes when challenged, a temporary workaround might be to disable challenges on the router by
issuing a no ip rsvp authentication challenge command until the problem on the source is resolved.
Otherwise, assume the source is untrusted; try to find and disable it.
Explanation The router received an RSVP message from a source that required authentication but the
received message was using the wrong authentication algorithm.
Recommended Action Issue a show ip rsvp authentication detail command on the router to display
the expected algorithm type. Then find the source and change its configuration to match.
Error Message %RSVP-3-UNAVAILABLE: %08x %08x %08x %08x %08x %08x %08x %08x
Recommended Action This message provides additional information only. Copy the error message
exactly as it appears, and report it to your technical support representative as part of the previously
printed error message.
Book Title
2350
RSVP Messages
Error Message %RSVP-3-UNAVAILABLE: %08x %08x %08x %08x %08x %08x %08x %08x
Recommended Action This message provides additional information only. Copy the error message
exactly as it appears, and report it to your technical support representative as part of the previously
printed error message.
Explanation The router received an RSVP message from a source that required authentication but the
received message was using the wrong authentication algorithm.
Recommended Action Issue a show ip rsvp authentication detail command on the router to display
the expected algorithm type. Then find the source and change its configuration to match.
Explanation The router received an RSVP message with an authentication sequence number that has
already been seen. RSVP discarded the message because an untrusted source may be
(unsuccessfully) attempting an RSVP message replay attack.
Recommended Action If you can verify that the source is trusted, it is possible that the source has
rebooted and its clock has gone backward in time; in this case, the source should be configured to
synchronize its clock with an NTP server. Otherwise, the sender could be an untrusted source
(unsuccessfully) attempting an RSVP message replay attack; try to find and disable the untrusted
source.
Explanation The router sent an RSVP message to challenge the untrusted source to compute a secure
hash on a random piece of data and return the hash with the same data, but the source did not return
the expected data. RSVP discarded the response because the untrusted source may be
(unsuccessfully) attempting an RSVP challenge response replay attack.
Recommended Action If you can verify that the source is trusted, it is possible that the source has
malfunctioned; in this case, copy the error message exactly as it appears on the console or in the
system log, issue the show tech-support rsvp command to gather data which may help identify the
nature of the error, and send this information to your Cisco technical support representative.
Otherwise, try to find and disable the untrusted source.
Book Title
2351
RSVP Messages
Explanation The router received an RSVP message that contained a different secure hash from the
one computed by the router. RSVP discarded the message because the message may have come from
an untrusted source.
Recommended Action Check the configuration on the router and the sending system to make sure they
are using the correct security key and secure hash algorithm.
Explanation The router received an RSVP message whose authentication sequence number is less
than the lower limit of the out-of-order window. RSVP discarded the message because an untrusted
source may be (unsuccessfully) attempting an RSVP message replay attack.
Recommended Action It is possible that a trusted source is sending a burst of reordered RSVP
messages that is too large for the authentication window size. If you can verify that the source is
trusted and its messages are being sent in large reordered bursts, use the ip rsvp authentication
window-size command to increase the window size on the receiving router. It is also possible that
a trusted source has rebooted and its clock has gone backward in time; in this case, the source should
be configured to synchronize its clock with an NTP server. Otherwise, the sender could be an
untrusted source (unsuccessfully) attempting an RSVP message replay attack; try to find and disable
the untrusted source.
Explanation The router received an RSVP message that contained a secure hash but dropped the
message because the router was not able to create a security association for the sending system.
Recommended Action Check the configuration on the router to make sure that RSVP has access to a
security key for the sending system. If such a key is configured, then check to see if the router has
run out of memory.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Book Title
2352
RSVP Messages
Explanation The router sent an RSVP message to challenge the untrusted source to compute a secure
hash on a random piece of data and return the hash with the same data, but the source did not reply.
The source may have crashed or lost its network connection. However, it is also possible that the
source was (unsuccessfully) attempting to replay an RSVP message before the challenge and gave
up when it saw the challenge from the router
Recommended Action If you can verify that the source is trusted, try to determine if it has crashed or
lost its network connection and then restore network connectivity to it. If the source repeatedly
crashes when challenged, a temporary workaround might be to disable challenges on the router by
issuing a no ip rsvp authentication challenge command until the problem on the source is resolved.
Otherwise, assume the source is untrusted; try to find and disable it.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Error Message %RSVP-3-UNAVAILABLE: RSVP Message had a bad length; ip data len: %d
rsvp len: %d
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Book Title
2353
RSVP Messages
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
Explanation TE registered a maximum cutover time with the LSD that is less than the time it may
actually take to recover all LSPs. As a result, more than usual traffic loss may occur on some LSPs
during recovery
Recommended Action Make note of the number of Checkpointed LSPs in the RSVP HA database by
issuing the command show ip rsvp high-availability database internal . This number likely
exceeds the hard defined limit of the number of recoverable LSPs. Provide this information to Cisco
technical support representative.
Error Message %RSVP-3-UNAVAILABLE: Received a bad RSVP message, num objs: %d obj len:
%d msg_len: %d
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Issue the show tech-support rsvp command to gather data which may help identify the nature
of the error. Then send this information to your Cisco technical support representative.
RSVP-4
Explanation An attempt is being made to add a new key identifier to a key chain in the router
configuration but RSVP detected that this identifier is found in another key chain already assigned
to RSVP. Becaue key identifiers must be unique across all the key chains used by RSVP, RSVP will
not use the keys with this identifier in all such key chains. This could cause RSVP authentication to
fail in some cases.
Recommended Action Update the listed key chain(s) so they use different key identifiers.
Book Title
2354
RSVP_HA Messages
RSVP-5
Explanation The ACL specified in the message text associates the key chain specified in the message
text with a set of RSVP neighbors. RSVP uses the specified key chain to authenticate each RSVP
message exchanged with that set of RSVP neighbors after the association is configured.
Subsequently, the specified ACL has been reconfigured such that the key chain association is no
longer valid for one or more RSVP neighbors in the set. This causes RSVP to search the
configuration for another suitable key chain to use with those neighbors. If no such key chain is
found, RSVP will no longer be able to provide authentication for messages exchanged with those
RSVP neighbors. This causes RSVP to discard RSVP messages from that set of neighbors. Because
this may ultimately lead to loss of RSVP functionality with those neighbors, RSVP generates this
system message. This system message may also be generated if the ACL is subsequently changed
so that it reassociates RSVP neighbors with the specified key chain. If RSVP is not using another
key chain for the set of RSVP neighbors specified by the ACL, RSVP will begin using the specified
key chain to exchange authenticated RSVP messages with that set of RSVP neighbors, potentially
restoring RSVP functionality with those neighbors.
Explanation The router has detected that one key in a RSVP key chain has expired and that RSVP
has switched to the next unexpired key in that chain.
Recommended Action Update the key chain by changing the text and expiration time(s) for the
expired key.
RSVP_HA Messages
This section contains RSVP high availability (HA) protocol messages.
RSVP_HA-3
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Book Title
2355
RSVP_HA Messages
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2356
RSVP_HA Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process.
Recommended Action Verify system memory availability. Deconfigure graceful restart full mode and
configure it again. This will attempt to restart the RSVP HA process and reregister with compact
flash (CF).
Explanation The RSVP HA client may not have registered with RF.
Book Title
2357
RSVP_HA Messages
RS_TDM-3
Explanation An internal software error has occurred. A TDM function was called with invalid
arguments and could not be processed. The invalid arguments are specified at the end of this error
message, along with any other useful data.
Recommended Action Enter the debug tdm command. If the problem recurs, copy the error message,
the trace message, and surrounding debug text exactly as they appear on the console or in the system
log, call your Cisco technical support representative, and provide the representative with the
gathered information.
Recommended Action Check the split dial-shelf settings on both router shelves for conflicting setting
Recommended Action Check the split dial-shelf settings on both router shelves for conflicting setting
Explanation The number of extended backplane ds0 for this router clashes with the other router shelf
Explanation The number of legacy backplane ds0 for this router clashes with the other router shelf
Explanation The number of backplane ds0 for this router has been forced lower
Explanation The user setting for tdm split on this router shelf is in conflict with the setting on the
other router, More backplane DS0 are in usethan 2048 DS0
Recommended Action Set the other router dial-shelf split backplane-ds0 to non conflicting setting
Book Title
2358
RTT Messages
Error Message %RS_TDM-3-UNAVAILABLE: TDM split user setting are not matched pairs my
RS %s = %d ds0, expected other RS %s = %d ds0, actual other RS %s = %d ds0
Explanation The user setting for tdm split on this router shelf is not compatible with the setting on
the other router
Recommended Action Set the other router dial-shelf split backplane-ds0 to above setting
RTT Messages
This section contains round-trip time monitor messages.
RTT-3
Recommended Action Reschedule the probe operation that was stopped. Copy the message exactly as
it appears on the console or in the system log. Enter the show rtr configuration command to gather
data that may help identify the cause of the error. Research and attempt to resolve the issue using
the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %RTT-3-SAAMPLS: IP SLA Monitor([dec]): SAA MPLS [chars] Probe [chars]
[chars] for destination-address [IP_address] lsp-selector [IP_address]
Explanation This informational message logs violations in the Service Assurance Agent probes. This
message appears after the rtr logging trap command has been entered.
Recommended Action If this message is not necessary, enter the no rtr logging trap command to
disable logging. Otherwise, no action is required.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2359
RTT Messages
Explanation The IP SLA monitor is unable to start a new process, and may not be running.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
Explanation A deletion attempt was performed on a probe that does not exist.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The IP Service Level Agreement (IP SLA) responder initialization process was unable
to initialize the timer wheel. As a result, the IP SLA probes on other routers for which this router
acts as responder will not work.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2360
RTT Messages
Recommended Action Search for resolved software issues using the Bug Toolkit at Active
Explanation This message is generated only when SGBP errors or events debugging is enabled. This
indicates that a link to another SGBP member has completed the interactions to set it up and is now
entering the active state.
RTT-4
Recommended Action This is only a warning message. If this message recurs, copy the message
exactly as it appears on the console or in the system log. Enter the show rtr configuration command
to gather data that may help identify the cause of the error.Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered along with
information about the application that is configuring and polling the Service Assurance Agent
probes. Attach the following information to your case in nonzipped, plain-text (.txt) format: the
output of the show logging and show tech-support commands and your pertinent troubleshooting
logs.
Explanation This message displays connection loss conditions in the IP Service Level Agreement (IP
SLA) operations. This message is enabled when the ip sla monitor logging trap command is
entered.
Recommended Action Ensure that the destination for the IP SLA operation is reachable and that the
IP SLA responder operation is configured on the destination. To disable these messages for IP SLA
operations, enter the no ip sla monitor logging trap command.
Book Title
2361
RTT Messages
Explanation The timeout condition is displayed for the IP SLA operations. This message is enabled
when the ip sla monitor logging trap command is entered.
Recommended Action Ensure that the destination for the IP SLA operation is reachable. To disable
these messages for IP SLA operations, enter the no ip sla monitor logging trap command.
Explanation One or more IP SLA monitor probes could not be scheduled because the system clock
is not set.
Recommended Action Ensure that the system clock is functional by using Network Time Protocol or
another mechanism.
Explanation The probes could not be group scheduled. Either the configured starting time has
already occurred, or the starting time is invalid.
Recommended Action Reschedule the group scheduling entry with a valid start time.
Explanation The IP SLA Monitor probe could not be scheduled. Either the configured starting time
has already occurred, or the starting time is invalid.
Recommended Action Reschedule the failed probe with a valid start time.
RTT-6
Explanation This informational message logs threshold violations in the Service Assurance Agent
probes. This messages appears after the rtr logging trap command has been entered.
Recommended Action If this message is not necessary, enter the no rtr logging trap command to
disable logging. Otherwise, no action is required.
Book Title
2362
RTT Messages
RUDP-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
RUDP-4
Regen-1
Recommended Action Make sure that the room temperature is not too high and that air flow to the
card is not blocked. If this condition persists, the environmental monitor might shut down the
system. Copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2363
RTT Messages
Regen-3
Error Message %Regen-3-UNAVAILABLE: Can’t allocate MAC address for interface %u/%u
Explanation All the available MAC addresses for the system have been allocated.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The detected size of NVRAM is not one of the supported sizes.The NVRAM may be
bad.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Password protection feature failed to erase config due to internal error
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2364
RTT Messages
Error Message %Regen-3-UNAVAILABLE: Invalid Port Adaptor type (%d) reported for
mainboard
Explanation The ’virtual’ port adaptor type derived from the mainboard type isnot one of the
supported types. It may be that this mainboard is a newmainboard type and the software release you
are running does not supportthe new mainboard type.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %Regen-3-UNAVAILABLE: PCI Configuration Read Cycle Failed for bus %d,
Device %d, function %d, register %d
Explanation A PCI Bus Configuration Read cycle failed. The mainboard needs to be replaced.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %Regen-3-UNAVAILABLE: PCI Configuration Write Cycle Failed for bus %d,
Device %d, function %d, register %d
Explanation A PCI Bus Configuration Write cycle failed. The mainboard needs to be replaced.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2365
RTT Messages
Explanation A software error occurred in trying to determine PCI device addressing. This is most
likely a software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A software error occurred in trying to determine PCI device addressing. This is most
likely a software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A software error occurred in trying to determine PCI device addressing. This is most
likely a software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2366
RUNCFGSYNC Messages
Explanation A software error occurred in trying to determine PCI device addressing. This is most
likely a software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Regen_MAINBOARD_ASYNC_PQUICC-3
Explanation The router does not have enough memory to perform the function
Recommended Action Consider adding more shared memory. Copy the error message exactly as it
appears, and report it to your technical support representative.
RUNCFGSYNC Messages
This section contains Auto-Running Configuration Synchronization (RUNCFGSYNC) messages.
RUNCFGSYNC-6
Explanation HA single router mode has changed state. Additional details are provided in the error
message text.
SASL Messages
This section contains Simple Authentication and Security Layer (SASL) messages.
Book Title
2367
SASL Messages
SASL-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SBETH-1
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2368
SASL Messages
Explanation An internal IOS error prevented the IDB subblock from being installed or used.
Recommended Action Software bug - open a case with Development Engineering. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action The router requires more packet memory - consider upgrade. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Software bug - open a case with Development Engineering.Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Software bug - open a case with Development Engineering. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
Book Title
2369
SASL Messages
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The driver tried to fetch the interface’s IDB and failed
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An attempt was made to access the MAC while it was in reset
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The driver could not access the PA’s specific function table
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2370
SASL Messages
Explanation The driver was unable to get the particle size for this interface
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The IDBTYPE in the interface’s instance structure is undefined for this driver
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2371
SASL Messages
Explanation The driver subblock contains an invalid or undefined chip operating mode (MII or TBI
mode)
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SBETH-2
SBETH-3
Explanation Interface contains a GBIC with a bad EEPROM. This causes the link to be down.
Recommended Action Please make sure the GBIC type is compatible with the interface. Verify that
the GBIC was obtained from Cisco or a supported vendor
Explanation Interface contains a GBIC of unknown type. This causes the link to be down.
Recommended Action Please make sure the GBIC type is compatible with the interface. Verify that
the GBIC was obtained from Cisco or a supported vendor
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2372
SATVS_DNLD Messages
Explanation The interface detects a packet larger than what is defined by MTU
SATVS_DNLD Messages
This section contains satellite switch virtual switch (VS) download messages.
S4T68360-1
Explanation A software or hardware error occurred. The S4T interface is not responding to
commands used to initialize it.
Recommended Action This failure will happen due to S4T port initialization or reset failure. Collect
the ’show tech’ and ’show log’ information at the time of problem and send it to the technical support
representative
Explanation The S4T port adaptor failed to respond to a request to disable an interface.
Recommended Action This failure will happen due to S4T port initialization or reset failure. Collect
the ’show tech’ and ’show log’ information at the time of problem and send it to the technical support
representative
Explanation The S4T port adaptor hardware failed. The S4T port adaptor would not begin to
download the operational microcode.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2373
SATVS_DNLD Messages
Explanation The S4T port adaptor hardware failed. The periodic check routine detected the failure
and restarted it.
Recommended Action Try to reseat the PA properly in the system slots. If the error still happens, then
verify for the hardware failure including the 7200 chasis in case of 7200 or vip in case of RSP and
the PA as this error will come only if there is failure in hardware.
Error Message %S4T68360-1-UNAVAILABLE: Failed for bay %d, sent = 0x%x, received =
0x%x
Explanation The download of the internal firmware to the S4T failed to checksum correctly. This
usually indicates a hardware failure of the S4T or the Versatile Interface Processor (VIP).
Recommended Action Perform a power cycle. If the problem persists, the S4T hardware may have a
problem.
Explanation The S4T port adaptor hardware failed. It did not acknowledge the completion of the
operational microcode download.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The S4T hardware has failed. It could not download its operational microcode.
Recommended Action Try to reseat the PA properly in the system slots. If the error still happens, then
verify for the hardware failure including the 7200 chasis in case of 7200 or vip in case of RSP and
the PA as this error will come only if there is failure in hardware.
Book Title
2374
SATVS_DNLD Messages
S4T68360-3
Explanation A software or hardware error occurred. The S4T driver detected that the transmit ring is
an inconsistent state.
Recommended Action Do shut/no shut on the interface and if still this problem happens, then do OIR
of the PA. If this also doesn’t solve the problem then there may be a hardware failure. Please verify
for it. send the ’show tech’ and ’show log’ information collected at the time of problem to the
technical support representative
Explanation The S4T hardware failed. A non-S4T device pointed at the software for the S4T.
Recommended Action Check the system configuration for the failure in the bay number that is
reported. If it is not a M4T PA, contact the appropriate component to which that PA in that slot
belongs. If it is a M4T PA, then try to reseat the PA once agian and if the error still happens, then
send the ’show tech’ and ’show log’ information to the technical support representative.
Explanation The S4T has not responded to a message from the Versatile Interface Processor (VIP)
within a specified time.
Recommended Action Perform a microcode reload of the VIP. If the problem persists, it indicates that
the S4T or VIP hardware failed.
Explanation The S4T firmware detected an illegal or unexpected CPU exception or condition. This
may be caused by a software error or by a hardware failure.
Recommended Action Perform a microcode reload of the Versatile Interface Processor (VIP). If the
problem persists, it indicates that the S4T hardware failed.
S4T68360-5
Explanation The TX packet got dropped since the TX ring was full.
Recommended Action This is normal when the port adapter gets overdriven.
LOG_STD_NO_ACTION
Book Title
2375
SATVS_DNLD Messages
SARMGR-1
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SARMGR-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SATVS_DNLD-3
Explanation The remote switch failed to allocate memory for a BOOT READY message to the virtual
switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2376
SATVS_DNLD Messages
Explanation The Remote Switch failed in sending a BOOT READY message to the Virtual Switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2377
SATVS_DNLD Messages
Explanation An invalid event was received or the message queue was unknown.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Failed to create a message queue on the remote switch for downloading related
messages from the virtual switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Failed to create a message queue on the remote switch for downloading related
messages from the virtual switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2378
SATVS_DNLD Messages
Explanation The remote switch was unable to initiate a download from the virtual switch. This could
be because of problems in the RSL.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2379
SATVS_DNLD Messages
Explanation An invalid BOOT RDY message was received at the virtual switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The virtual switch failed to allocate memory to send a BOOT READY response message
to the remote switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The virtual switch was unable to send a BOOT READY response message to the remote
switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2380
SATVS_DNLD Messages
Explanation The virtual switch was unable to send a valid BOOT READY response message to the
remote switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2381
SATVS_DNLD Messages
Explanation Failed to get image information for the remote switch from the bundled image.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Failed to get image version information for the remote switch from the bundled image.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2382
SATVS_DNLD Messages
Explanation Failed to get image information to be downloaded to the remote switch from the internal
database.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2383
SATVS_DNLD Messages
Explanation The virtual switch failed to download the image to the remote switch.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2384
SATVS_IBC Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SATVS_IBC Messages
This section contains satellite switch virtual switch (VS) interboard communications messages.
SATVS_IBC-3
Explanation Inband packet allocation could not be done from the virtual switch link (VSL) inband
private buffer pool due to the reason stated.
Book Title
2385
SATVS_UL_MGMT Messages
Explanation The VSL is no longer active. The other virtual switch to which the VSL was attached
had one or more IP-over-EoBC packets remaining in the cache after the VSL became inactive
(down). The cached IP-over-EoBC packets are being dropped. This condition indicates normal
system operation.
Explanation The VSL is no longer active. The other virtual switch to which the VSL was attached
had one or more SCP packets remaining in the cache after the VSL became inactive (down). The
cached SCP packets are being dropped.
SATVS_IBC-5
Explanation The VSL is no longer active. The other virtual switch to which the VSL was attached
had one or more IPC packets remaining in the cache after the VSL became inactive (down). The
cached IPC packets are being dropped.
Recommended Action This condition does not affect normal system processing. No action is required.
Explanation The VSL is no longer active. The other virtual switch to which the VSL was attached
had one or more SCP packets remaining in the cache after the VSL became inactive (down). The
cached SCP packets are being dropped.
Recommended Action This condition does not affect normal system processing. No action is required.
SATVS_UL_MGMT Messages
This section contains satellite switch virtual switch (VS) messages.
Book Title
2386
SATVS_UL_MGMT Messages
SATVS_UL_MGMT-3
Explanation An ongoing remote switch image download was aborted because the remote switch link
(RSL) went down. This condition can be caused by any of the following:
Recommended Action Check for the above conditions and resolve them. Copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2387
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2388
SATVS_UL_MGMT Messages
Explanation The remote switch failed to send inventory data to the virtual switch even though the
RSL is up. It will keep trying forever.
Recommended Action Wait 10 minutes for the system to recover from this condition. If the system
does not recover, copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2389
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2390
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Failed to get switch number from internal switch ID. An internal error has occurred.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2391
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2392
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The virtual switch is unable to process the inventory data received from the remote
switch even though the RSL is up. This switch will be held offline.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2393
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2394
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A failure occurred while attempting to add the port to the RSL.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2395
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An invalid message was received from the remote switch. The message could be
corrupted.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2396
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2397
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2398
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2399
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2400
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2401
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The virtual switch failed to find an image for the remote switch. The remote switch will
remain offline.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2402
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2403
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2404
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2405
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2406
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2407
SATVS_UL_MGMT Messages
Explanation The remote switch is now offline because the remote switch link (RSL) was bounced.
This condition can be caused by any of the following:
- An SSO switchover resulted in failures on the RSL line cards that required the RSL to be bounced.
- The remote switch failed to respond to a sanity check request after an SSO switchover.
Recommended Action Check for the above conditions. Note that the first condition can occur when
the switchover happens during a critical operation on the RSL line card. If this is not the case, or if
the second condition occurred, copy the message exactly as it appears on the console or in the system
log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2408
SATVS_UL_MGMT Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2409
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2410
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The specified port has a null software interface descriptor block.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2411
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2412
SATVS_UL_MGMT Messages
Explanation The RSL connect information response was not heard from the remote switch. This
could be due to an invalid switch number, or the virtual switch may not be actively connected to the
remote switch at this time.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2413
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2414
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2415
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2416
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SATVS_UL_MGMT-4
Explanation Because the software running on the remote switch does not match that in the virtual
switch, the proper image will be downloaded.
Recommended Action The image download is automatic. If it fails to complete, copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The remote switch is now offline because the remote switch link (RSL) went down. This
condition can be caused by any of the following:
Recommended Action Check for the above conditions and resolve them. Copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
Book Title
2417
SATVS_UL_MGMT Messages
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Because the software that is running on the remote switch does not match the software
that is running on the virtual switch, matching software will be downloaded to the remote switch.
Recommended Action The image download is automatic. If it fails to complete, copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2418
SATVS_UL_MGMT Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The remote switch is now offline because the remote switch link (RSL) went down. This
condition can be caused by any of the following:
Recommended Action Check for the above conditions and resolve them. Copy the message exactly as
it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The virtual switch failed to read the port adapter registers to verify that RSH is enabled
on them.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2419
SATVS_UL_MGMT Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SATVS_UL_MGMT-5
Explanation The remote switch has detected a priority change at the virtual switches and will do an
ICS switchover to a new virtual switch. All RSL members, except the one from which the priority
change was detected, will be bounced to allow faster detection of this situation at the virtual
switches.
Book Title
2420
SATVS_UL_MGMT Messages
Explanation The remote switch link is up. The remote switch is sending inventory data to the virtual
switch.
Explanation The remote switch is now online. The virtual switch will now look for line cards on the
remote switch and try to bring them online.
Explanation The remote switch link is up and waiting for inventory from the remote switch.
Explanation The remote switch is now online. The virtual switch will now look for line cards on the
remote switch and try to bring them online.
SATVS_UL_MGMT-6
Book Title
2421
SATVS_WARM_UPGRADE Messages
Explanation Because the remote switch link (RSL) is down, all members to the same virtual switch
are bounced to allow the virtual switch to recognize the RSL down condition.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The remote switch link (RSL) member was bounced after it became unbundled.
SATVS_WARM_UPGRADE Messages
This section contains satellite switch virtual switch (VS) warm upgrade messages.
SATVS_WARM_UPGRADE-3
Explanation Received an invalid message from the remote switch. The message could be corrupted.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2422
SATVS_WARM_UPGRADE Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2423
SATVS_WARM_UPGRADE Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2424
SBFIFO Messages
SBFIFO Messages
This section contains packet first-in, first-out (FIFO) MAC controller messages.
SBFIFO-1
Explanation The driver failed to get the interface descriptor block (IDB).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The driver was unable to obtain the particle size for this interface.
Recommended Action This is a software bug. Copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The driver failed to obtain a pool of buffers from the Cisco IOS software.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2425
SBFIFO Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action The router requires more main memory. Copy the message exactly as it appears
on the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SBFIFO-1-BAD_SUBBLOCK: [chars] - Could not install or use IDB subblock
Explanation An internal Cisco IOS error prevented the IDB subblock from being installed or used.
Recommended Action This is a software bug. Copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2426
SBFIFO Messages
Explanation The IDBTYPE in the interface’s instance structure is undefined for this driver.
Recommended Action This is a software bug. Copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The Ethernet port initialization failed due to insufficient memory. The router requires
more packet memory.
Recommended Action Consider a system upgrade. If this message recurs, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The driver subblock contains an invalid or undefined chip operating mode (MII or TBI
mode).
Recommended Action This is a software bug. Copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2427
SBFIFO Messages
Explanation An attempt was made to access the MAC-FIFO while it was in reset.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SBFIFO-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SBFIFO-3-TOOBIG: [chars], packet too big ([dec]), from [enet]
Explanation The interface detects a packet larger than the value that is defined by MTU.
Recommended Action Determine the MTU setting of the other station. No action is required.
SCCP-0
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2428
SBFIFO Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCCP-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCCP-3
Explanation Errors
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2429
SBFIFO Messages
SCCP-4
Explanation Warning
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCCP-5
Explanation Notice
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCCP-6
Explanation Informational
Book Title
2430
SCHED Messages
SCHED Messages
This section contains scheduler messages.
SCHED-0
Error Message %SCHED-0-UNAVAILABLE: Interrupt of level %ld running for a long time.%s
Explanation The indicated Interrupt Service Routine ran for more than 2 minuteswithout
relinquishing control and so caused the system to reset
Recommended Action When reporting this message, copy the message text exactly as it appears;
include the stack trace; and report it to your technical support representative.
Error Message %SCHED-0-UNAVAILABLE: Scheduler running for a long time, more than the
maximum configured (%ld) secs.%s
Explanation Scheduler was running for a long time and so caused the system to reset
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCHED-2
Explanation Some sections of code use semaphores to protect critical sections of software. This
message indicates that an attempt was made to unlock a semaphore that was not locked.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2431
SCHED Messages
Explanation Some sections of code use semaphores to protect critical sections of software. This
message indicates that an attempt was made to unlock a semaphore that was not owned by the
process attempting to unlock it.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that an attempt was made to deregister a timer expiration event that is not
currently registered.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation Each process has various public and private attributes associated with it. This message
indicates that an attempt was made to set or get a private attribute belonging to another process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Each process has various attributes associated with it. This message indicates that an
attempt was made to set or get a nonexistent process attribute.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2432
SCHED Messages
Explanation A process can register to be notified when various events occur in the router. This
message indicates that an attempt was made to destroy a queue that still contained items. These
items are lost and not returned to free memory.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation Each process executes at a specified priority level. Higher priority processes must use
the new scheduler primitives, while lower priority processes can use primitives from either the new
or old scheduler. This message indicates that an attempt was made to set the specified priority too
high for a process using old scheduler primitives.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation Each process has various attributes associated with it. This message indicates that an
attempt was made to set the specified attribute to an invalid value.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation Each process executes at a specified priority level. Higher priority processes must use
the new scheduler primitives, while lower priority processes can use primitives from either the new
or old scheduler. This message indicates that a higher priority process attempted to use an old
scheduler primitive.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Error Message %SCHED-2-UNAVAILABLE: Key (%s) does not match key (%s) of process (%d)
in process_send_message request
Explanation An attempt was made to send a message to a process. The key associated with that
process did not match the key in the message. This usually means an incorrect process id was used
in the send message request.
Recommended Action Copy the error message exactly as it appears; include the stack trace; and report
it to your technical support representative. If this message recurs, revert to an IOS image that did
not exhibit this behavior.
Book Title
2433
SCHED Messages
SCHED-3
Explanation Some sections of code use semaphores to protect critical sections of software. This
message indicates that an attempt was made to lock a semaphore that was already locked.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Error Message %SCHED-3-UNAVAILABLE: Illegal priority (%d) specified for process %s.
Explanation Each process executes at a specified priority level. Higher priority processes must use
the new scheduler primitives, while lower priority processes can use primitives from either the new
or old scheduler. This message indicates that an attempt was made to set the specified process to a
priority level that is not allowed for the type of scheduler primitives used.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Error Message %SCHED-3-UNAVAILABLE: Illegal stack size (%d) specified for process
%s.
Explanation Each process has its own stack space, which must be one of several predefined sizes.
This message indicates that an attempt was made to specify an illegal stack size.
Recommended Action Copy the error message exactly as it appears; include the stack trace; and report
it to your technical support representative. If this message recurs, revert to a previous IOS image
that did not exhibit the problem.
Recommended Action If this message recurs, call your technical support representative for assistance.
Explanation In all Cisco products, the first 256 bytes of memory are unused and are off limits. Newer
platforms have hardware to immediately trap reads or writes to this area. Older platforms
periodically check this memory. This message appears only on older platforms and indicates that
this off-limits memory area was modified.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2434
SCHED Messages
Error Message %SCHED-3-UNAVAILABLE: Process received unknown event (maj %x, min %x).
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received an event it did not know how to handle.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process destroyed a set of events without first individually removing each
event in the set.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process destroyed a set of events without first individually removing each
event in the set.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation A process can register to be notified when various events occur. This message indicates
that the indicated process relinquished control 50 consecutive times and there were still outstanding
events to be processed.
Recommended Action Copy the error message exactly as it appears, include the stack trace; and report
it to your technical support representative.
Error Message %SCHED-3-UNAVAILABLE: Queue event for unknown queue (index %d).
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received a queuing event for an unknown queue.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2435
SCHED Messages
Explanation The scheduler has determined that its data structures were corrupted during the
execution of the current process. This corruption is the result of either the actions of the process
(multiple errors reported against the same process) or an interrupt driver (multiple errors reported
against different processes).
Recommended Action This message is a sign of memory corruption. Copy the error message text
exactly as it appears; include the stack trace; and report it to your technical support representative.
Reset the system. If this message re-occurs, revert to a previous release of IOS.
Error Message %SCHED-3-UNAVAILABLE: Sleep with expired managed timer %x, time %#Ta
(%TE ago).
Explanation A process can register to be notified when various events occur. This message indicates
that a registered timer has expired and its value is unchanged after the process has received control
twice.
Recommended Action Copy the error message exactly as it appears, include the stacktrace; and report
it to your technical support representative. Reset the system. If the error recurs, revert to a previous
IOS image that did not exhibit the problem.
Error Message %SCHED-3-UNAVAILABLE: Sleep with expired timer %x, time %#Ta (%TE ago).
Explanation A process can register to be notified when various events occur. This message indicates
that a registered timer has expired and its value is unchanged after the process has received control
twice.
Recommended Action Copy the error message exactly as it appears; include the stack trace; and report
it to your technical support representative.
Error Message %SCHED-3-UNAVAILABLE: Unknown message %x received (ptr arg %x, num arg
%x).
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received a message from another process that it does not know how
to handle.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Error Message %SCHED-3-UNAVAILABLE: Unknown timer expiration, timer = %x, type %d.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received a timer expiration event for an unknown timer.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2436
SCP Messages
Error Message %SCHED-3-UNAVAILABLE: Wakeup information for process %s lost (maj %x,
min %x).
Explanation A process can register to be notified when various events occur in the router. This
message indicates that an event for the specified process was lost and that the system might not be
functioning correctly.
Recommended Action Copy the error message text exactly as it appears; include the stack trace; and
report it to your technical support representative. Reset the system.
SCHED-4
Explanation This message indicates that there was an attempt to change the maximum time a process
can run per scheduling to an invalid value. The value should range between 20msec to 200msec
Recommended Action Copy the error message exactly as it appears; include the stack trace; and report
it to your technical support representative. If this message recurs, revert to an IOS image that did
not exhibit this behavior.
SCHED-7
Explanation A processes can register to be notified when various events occur. This message
indicates that an attempt was made to register for an event without first creating the data structure
for that event.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCP Messages
This section contains Switch Module Configuration Protocol (SCP) messages.
Book Title
2437
SCP Messages
SCP-1
Explanation The system could not spawn a process that handles certain types of incoming SCP
packets. This could be due to low memory on the switch, in which case other related errors may
appear.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCP-2
Explanation The SCP protocol subsystem could not obtain the memory it needed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SCP application cannot send an SCP message because it has not registered for a
SAP.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2438
SCP Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SCP-2-TOO_MANY_SAP: Not enough space to register process %d(%s) for
SCP
Explanation The SCP application cannot register for a SAP because all possible numbers have been
assigned.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search or resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCP-3
Explanation The EtherType configuration failed on the specified port. This usually means that the
module hardware does not support the EtherType configuration. The return error code provides more
information.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search or resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search or resolved software issues using the Bug Toolkit at
Book Title
2439
SCP Messages
Error Message %SCP-3-SCP_HA_FAIL: SCP HA Seq Set - Module: [dec] failed [dec] times
Explanation The system did not receive the SCP HA sequence set acknowledgment.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCP-4
Explanation RP didn’t receive SCP delivery acks from SP even after 2 retries.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2440
SCP Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SCP-5
Explanation The specified number of SCP messages are waiting in the specified local queue. This
condition might indicate that the SP is generating many messages, that the SP is too busy to send
them, or that the module cannot process them at a faster pace. In most cases, this condition occurs
when there is heavy control plane activity, such as the formation of Layer 2 trunks, the addition of
new VLANs, or the toggling of links.
Recommended Action Determine if the SP is busy or if there is interface link toggling. If this
condition persists for more than five minutes, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The supervisor engine sent a message to the router to indicate that a module has been
enabled.
Book Title
2441
SCPLIB Messages
SCPLIB Messages
Error Message %SCPLIB-2-NO_JID: Could not get my job id. pid %d
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SCPLIB-2-SCPP_NOT_READY: The SCP proxy in the ios-base process is not
ready. my jid/pid %d/%d
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SDLC Messages
This section contains Synchronous Data Link Control (SDLC) protocol messages.
SDLC-2
Error Message %SDLC-2-UNAVAILABLE: %s, illegal state for addr %02x, %s(%d)
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2442
SDLC Messages
Recommended Action No action is required. The SDLLC session will restart without operator
intervention.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
SDLC-3
Error Message %SDLC-3-UNAVAILABLE: %s, DLU failed to close station %02x before
re-opening, %s/%s
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SDLC-3-UNAVAILABLE: %s, addr %02x, Sent SNRM, received SNRM. Check
link station roles.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2443
SDLC Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation This is a software error. A frame was given to the SDLC handler to process, but the
interface on which the frame arrived is not known.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SDLC-3-UNAVAILABLE: Interface %s, NULL packet ptr, rvr %d, vs %d, vr
%d
Explanation An internal software error occurred in the router’s SDLC processing system.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SDLC-4
Error Message %SDLC-4-UNAVAILABLE: %s, XID mismatch for %02x. CONNECTION REJECTED
Explanation An inbound exchange identification (XID) from a PU 2.0/PU 2.1 node was rejected. The
targeted SDLC address is displayed. The XID information is displayed in a subsequent message =
SDLLC-6-XID_DISPLAY or SDLLC-6-FORMAT.
Recommended Action This is a security feature. Additional information is displayed to help trace the
source of the rejected XID. If the message is undesirable, simply remove the XID statement from
the router configuration.
Book Title
2444
SDLC Messages
Error Message %SDLC-4-UNAVAILABLE: %s, Received bad SDLC %sframe, address %02x,
control %2X
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SDLC-4-UNAVAILABLE: %s, addr %02x received command %02x in response
to SNRM, expected UA
Recommended Action Check the end station to see if the SNA stack is up and running.
Error Message %SDLC-4-UNAVAILABLE: Dropped SDLC packet from SDLC hold queue
Explanation An SDLC frame had to be dropped from the output hold queue, usually because of
excessive congestion on the output link.
Recommended Action If this message occurs frequently, determine why your SDLC link is being
overloaded with data and resolve the cause (typically by either increasing bandwidth to your SDLC
line or reducing the load on your link).
Explanation A FRMR frame was received. This can be due to a noisy serial line, an overloaded
SDLC device, or corrupted data.
Recommended Action If this message recurs, service the serial line and the devices attached to it.
Recommended Action If this message recurs, check the SDLC serial line and the devices attached to
it.
Book Title
2445
SDLC Messages
Recommended Action If this message recurs, check the SDLC serial line and the devices attached to
it.
Recommended Action If this message recurs, check the SDLC serial line and the devices attached to
it.
Explanation An information frame was received from the other end of the SDLC link that was larger
than allowed with the N1 parameter on this link.
Recommended Action Either increase the value of the N1 parameter for this interface on the router or
reduce the size of the maximum information frame sent by the other end of the link.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A protocol error was detected on a secondary station, but FRMR could not be sent
because the station did not own the poll bit. This message indicates either poor line conditions or a
faulty SDLC implementation.
Recommended Action If this message recurs, run traces on the SDLC line. Copy the error message
exactly as it appears, and report it to your technical support representative.
Book Title
2446
SDLC Messages
SDLC-5
Explanation An unnumbered poll (UP) was received with the wrong group poll address.
Recommended Action Make sure the group poll address configured on the router matches the one
configured in the physical unit macro (GP3174=XX) in the Network Control Program (NCP)
generate file.
SDLC-6
Explanation This message supplies the information for the received and rejected XID.
Explanation An inappropriate exchange identification (XID) format was received for this mode of
SDLLC operation. Review the type of devices you are connecting with SDLLC to make sure they
are supported.
SDLLC-5
Recommended Action If the message does not include a description of an error, the deactivation was
normal and the message is for information only. If the message does include a description of an error,
begin problem analysis. Determine whether session loss is related to LLC2 timers by issuing the
debug llc2-err command. If the problem is related to LLC2 timers, consider using SDLLC with the
local acknowledgment feature. Copy the error message exactly as it appears, and report it to your
technical support representative.
Book Title
2447
SDM Messages
SDM Messages
This section contains Security Device Manager (SDM) template messages.
SDM-6
SEC_LOGIN Messages
This section contains Secure Login messages.
SEC_LOGIN-1
Explanation Quiet mode is now on. No request for connections are now accepted other than those
allowed by the ACL, if the ACL is configured for the blocking period. An implicit deny all of any
logins will be in effect.
Recommended Action Because all requests from other sources are blocked, check the ACL and add
any source addresses as necessary.
SEC-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2448
SEC_LOGIN Messages
Recommended Action If this message recurs, contact your technical support representative.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SEC_LOGIN-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SEC_LOGIN-4
Book Title
2449
SEC_LOGIN Messages
SEC_LOGIN-5
Explanation Quiet mode is now off. The router is now operating in normal connection processing
mode. The reason for the change is specified in the message text.
SEC-6
Explanation Some packet matching logs were missed because the access list log messages were
rate-limited or no access list log buffers were available.
Explanation A packet matching the log criteria for the given access list was detected.
Explanation A packet matching the log criteria for the given access list was detected.
Explanation A packet matching the log criteria for the given access list was detected.
Book Title
2450
SEC_LOGIN Messages
Explanation A packet matching the log criteria for the given access list was detected.
Explanation A packet matching the log criteria for the given access list was detected.
SEP-3
Explanation Sep subsystem has experienced a problem gettting the required memory to complete this
operation.
Recommended Action Check system memory for other memory allocation errors and contact
Technical support for problem resolution. In the absence of IOS errors upgrading the memory in the
network device may be required.
SERIAL-0
Explanation A very high rate of bad packets were received on the specified port. This can happen
due to port mis-configuration - specially for mis-matched DSU subrates (most common with
Kentrox). The port is shutdown for this reason so that the line card is not overwhelmed with these
bad packets.
Recommended Action Verify that the configuration is correct and matching on both ends of the
connection. These include clock source (one end line, other internal), DSU (mode and subrate),
encapsulation. Also verify the physical condition on the line (run BERT or other tests), signal
strength, cable length.
Explanation The DS3 line card could not initialize. The line card is deactivated
Recommended Action Try to reactivate the line card using the hw-module slot slot-number start
command. If the error persists, copy the error message exactly as it appears on the console or in the
system log. Enter the show diag slot-number command to gather additional data that may help
identify the nature of the error. If you cannot determine the nature of the error from the error
message text or from the show tech-support output, contact your Cisco technical support
representative with the gathered information
Book Title
2451
SEC_LOGIN Messages
Explanation The DS3 line card local processor boot code did not initialize properly. The line card
will be deactivated. This error indicates a line card hardware failure
Recommended Action Enter the hw-module slot slot-number start command to try and reactivate the
card. If the line card does not recover from the error, copy the error message exactly as it appears
on the console or in the system log. Enter the show tech-support command to gather additional data,
and contact your Cisco technical support representative with the gathered information
Explanation The DS3 line card driver has failed to initialize properly. This indicates a software
initialization issue. The line card is deactivated
Recommended Action Try to reactivate the line card using the hw-module slot slot-number start
command. If the error persists, copy the error message exactly as it appears on the console or in the
system log. Enter the show diag slot-number command to gather data that may help identify the
nature of the error. If you cannot determine the nature of the error from the error message text or
from the show diag slot-number output, contact your Cisco technical support representative with the
gathered information.
SERIAL-1
Explanation The DS3 driver data structure could not be allocated during line card initialization. This
condition occurs when the system is running low on memory because of a misconfiguration or
because the memory installed in the system is not large enough to meet the demands of different
applications in high traffic conditions. The line card is deactivated on this error.
Recommended Action Try to reactivate the line card using the hw-module slot slot-number start
command. If the error recurs, check the system configuration for the amount of Route
Processor-switched traffic. A large amount of Route Processor switched traffic can cause this error,
so reconfigure the system for less Route Process switched traffic if possible. If the amount of
installed memory can be upgraded, consider upgrading main memory by removing and replacing the
SDRAM SODIMM. If the problem persists, collect the show tech-support command output and the
error message exactly as it appears on the console and contact your Cisco technical support
representative
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2452
SEC_LOGIN Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SERIAL-3
Recommended Action Copy the error message exactly as it appears on the console or in the system
log and call your Cisco technical support representative.
Explanation A hardware race condition, which occurs when access to shared memory is not properly
synchronized, has occurred. The linecard has been deactivated and an automatic recovery has been
initiated. If the error occurs more than five times within an hour, the line card will not be reactivated
Recommended Action The linecard can be reactivated manually using the hw-module slot
slot-number start command if it has been deactivated after five failures. If the error persists, copy
the error message exactly as it appears on the console or in the system log. Enter the show diag
slot-number command to gather additional data , and contact your Cisco technical support
representative with the gathered information.
Error Message %SERIAL-3-UNAVAILABLE: %s (slot %d) %s HDLC, %s. %s, port %d (src=0x%x,
det1=0x%x, det2=0x%x)
Explanation The High-Level Data Link Control (HDLC) engine inside the HDLC ASIC on the line
card detected unrecoverable errors. The line card is deactived and then an automatic recovery is
initiated. If this error occurs more than five times within an hour, the line card is deactivated
Recommended Action If the line card is no longer automatically reactivating, copy the error message
exactly as it appears on the console or in the system log, enter the show version and show diag
slot-number commands to gather additional data, and contact your Cisco technical support
representative with the gathered information to determine whether to replace the line card or
upgrade the IOS version.
Book Title
2453
SEC_LOGIN Messages
Explanation A parity error occurred in the HDLC engine SRAM memory. The source of the problem
is a hardware failure. The line card has been deactivated and automatically reactivated. If this error
occurs more than five times in an hour, the automatic reactivation will not occur after the fifth
reactivation and the line card will remain deactivated
Recommended Action If the line card is no longer automatically reactivating, copy the error message
exactly as it appears on the console or in the system log, enter the show diag slot-number command
to gather additional data, and contact your Cisco technical support representative with the gathered
information for a replacement of the line card.
Explanation A parity error occurred on the High-Level Data Link Control Broadcast Multi-Access
(HDLC BMA) engine data bus. The line card has been deactivated and subsequently reactivated. If
the error occurs more than five times within an hour, the line card will not be reactivated. This
message is likely due to a hardware failure
Recommended Action If the line card has been deactivated, copy the error message exactly as it
appears on the console or in the system log, enter the show diag slot-number command to gather
additional data that may help identify the nature of the error, and contact your Cisco technical
support representative with the gathered information
Explanation The running configuration for the DS3 line card is corrupted. The DS3 driver data
structures which store snapshots of interface configurations are corrupted or are not correctly
updated with the corresponding interface configurations in NVRAM. This problem is caused by a
software caveat
Recommended Action Attempt a graceful OIR of the line card by removing and reinserting the line
card into the same slot or into another slot. A graceful OIR can also be performed by entering the
hw-module slot slot-number stop command followed by the hw-module slot slot-number start
command. If the problem persists, copy the error message exactly as it appears on the console or in
the system log, enter the show tech-support command to gather additional data, and contact your
Cisco technical support representative with the gathered information.
Explanation An informational message has been sent from the DS3 line card firmware to the system
main processor on the NSE
Book Title
2454
SEC_LOGIN Messages
Explanation The DS3 driver received an unknown FEAC code from the far end of the link. The
request has been ignored. This is not a catastrophic condition
Recommended Action Check the configurations at both ends of the connection. If the configuration
appears correct, copy the error message exactly as it appears on the console or in the system log.
Enter the show controller serial slot-number/port-number command to gather additional data that
may help identify the nature of the error. If you cannot determine the nature of the error from the
error message text or from the show controller serial slot-number/port-number output, contact your
Cisco technical support representative with the gathered information.
Explanation The system main processor is not receiving keepalive messages from the line card local
processor. The source of the problem could be a line card hardware failure or a software failure. The
line card has been deactivated and will be automatically reactivated. If this error occurs more than
five times in an hour, the automatic reactivation will not occur and the line card will remain
deactivated.
Recommended Action If the line card is no longer automatically reactivating, copy the error message
exactly as it appears on the console or in the system log, enter the show version and show diag
slot-number commands to gather additional data, and contact your Cisco technical support
representative with the gathered information to determine whether to replace the line card or
upgrade the IOS version
Explanation A daughter card was detected in the line card in the specified slot. The line card has been
disabled since the daughter card is not supported. If the message appears even though no daughter
card is present on the line card, an I2C bus access failure has occurred on the line card
Recommended Action Remove the line card and inspect it for any daughter card. If present, unmount
the daughter card from the line card. After removing the daughter card, or if no daughter card was
found, reinsert the line card. If the error persists, copy the error message exactly as it appears on the
console or in the system log, enter the show tech-support command to gather additional data, and
contact your Cisco technical support representative with the gathered information
Explanation The DS3 line card local processor boot code crashed. This error message indicates a line
card hardware failure. The line card will be deactivated.
Recommended Action Manually attempt to activate the line card using the hw-module slot
slot-number start command and check if the linecard recovers from the error. If the error persists,
copy the error message exactly as it appears on the console or in the system log, enter the show diag
slot-number command to gather additional data, and contact your Cisco technical support
representative with the gathered information
Book Title
2455
SEC_LOGIN Messages
Error Message %SERIAL-3-UNAVAILABLE: %s linecard boot code in slot %d not ready for
firmware download, boot code status 0x%x
Explanation The DS3 line card boot code did not initialize properly. This error message indicates a
line card hardware failure. The line card will be deactivated
Recommended Action Manually attempt to initialize the line card using the hw-module slot
slot-number start command and check if the linecard recovers from the error. If the error persists,
copy the error message exactly as it appears on the console or in the system log, enter the show diag
slot-number command to gather additional data, and contact your Cisco technical support
representative with the gathered information
Explanation The DS3 firmware download from the system main processor on the NSE to the line
card local processor memory failed
Recommended Action This error, if not preceded by a firmware checksum failed error, indicates a
software failure. Copy the error message exactly as it appears on the console or in the system log.
Enter the show diag slot-number command to gather additional data that may help identify the nature
of the error. If you cannot determine the nature of the error from the error message text or from the
show diag slot-number output, contact your Cisco technical support representative with the gathered
information
Explanation The DS3 line card local processor firmware crashed. The line card will be restarted after
the firmware crash. If the firmware crashes more than five times consecutively, the line card will not
reactivate after the fifth crash.
Recommended Action A line card firmware failure has occured. Copy the error message exactly as it
appears on the console or in the system log. Enter the show diag slot-number command to gather
additional data that may help identify the nature of the error. If you cannot determine the nature of
the error from the error message text or from the show diag slot-number output, contact your Cisco
technical support representative with the gathered information.
Explanation The Cisco IPC module in the DS3 linecard local processor firmware failed to complete
a successful initialization. The source of the problem could be a line card hardware failure or a
software failure. The line card has been deactivated and will be automatically reactivated. If this
error occurs more than five times in an hour, the automatic reactivation will not occur and the line
card will remain deactivated.
Recommended Action If the line card is no longer automatically reactivating, copy the error message
exactly as it appears on the console or in the system log and enter the show version, show diag
slot-number, show ipc status, and show ipc port commands to gather additional data. Contact your
Cisco technical support representative with the gathered information to determine whether to
replace the line card or upgrade the IOS.
Book Title
2456
SEC_LOGIN Messages
SERIAL-4
Explanation The IPC command parameter is unknown and the corresponding IPC message has been
dropped. This is an informational message.
Recommended Action Check the release notes for your IOS version to see if this is associated with a
documented caveat. If not, copy the error message exactly as it appears on the console or in the
system log, gather the show tech-support command output, and contact your Cisco technical support
representative with the gathered information.
SERIAL-5
Explanation The DS3 driver received and processed a known far end request.
Recommended Action None. The purpose of this message is to provide notification that a known
request was received from the far end of the link and was processed successfully.
Recommended Action None, this is just a notification upon completion of a BERT task.
SERIAL_12IN1-1
Explanation The received clock rate is changed from below the threshold configured to above or vice
versa..
Recommended Action Check the received clock rate from the provider end and the clockrate threshold
configuration, if the clock rate goes below the threshold configured, interface is brought down
Recommended Action
Book Title
2457
SEC_LOGIN Messages
SERIAL_12IN-3
Explanation The SPA driver detected a software error condition on the SPA card. This might result
in improper operation.
Recommended Action The SPA driver has encountered a software error.Please power down and reseat
the indicated SPA card. Copy the error message exactly as it appears andopen a case with the
Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl or contact your Cisco technical
support representative. Be sure to provide the the information you have gathered and a ’show
tech-support’ to your support representative, or attach it to your case in non-zipped, plain text format
(.txt).
Explanation The SPA driver detected a software error condition on the SPA card. This might result
in improper operation.
Recommended Action The SPA driver has encountered a software error.Please power down and reseat
the indicated SPA card. Copy the error message exactly as it appears andopen a case with the
Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl or contact your Cisco technical
support representative. Be sure to provide the the information you have gathered and a ’show
tech-support’ to your support representative, or attach it to your case in non-zipped, plain text format
(.txt).
Explanation The SPA driver detected a Hardware error condition on the SPA card. This might result
in improper operation.
Recommended Action The SPA driver has encountered a Hardware error on the SPA’s SPI4 bus.Please
power down and reseat the indicated SPA card. If the condition persists, copy the error message
exactly as it appears. Next research and attempt to resolve the issue using the SPA hardware
troubleshooting documentation as well as the tools and utilities provided at
http://www.cisco.com/public/support/tac/tools.shtml. If you still require assistance, open a case
with the Technical Assistance Center via the Internet at
http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl or contact your Cisco technical
support representative. Be sure to provide the the information you have gathered and a ’show
tech-support’ to your support representative, or attach it to your case in non-zipped, plain text format
(.txt).
Book Title
2458
SEC_LOGIN Messages
SERVER_CLOCK_SYNC-3
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
Book Title
2459
SEC_LOGIN Messages
Recommended Action If this message recurs, copy it exactly as it appears and report it to your
technical support representative.
SERVICE_MODULE-0
Explanation The CSU/DSU driver failed to allocate memory for its data structures. This is a
catastrophic error. The system has crashed.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The CSU/DSU driver detected a checksum error while downloading WIC firmware.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
SERVICE_MODULE-3
Explanation A remote CSU is looping pings/test patterns back to the system. This error could be
triggered if the user disabled loopbacks on the remote CSU after placing the remote CSU into remote
loopback.
SERVICE_MODULE-4
Explanation The system issued an alarm interrupt, but could not read the alarm status register from
the module. This caused the system to disable alarm processing.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2460
SEC_LOGIN Messages
Explanation To execute a reset, the Cisco IOS software needs to initiate a separate process. The
Cisco IOS software did not have sufficient memory to create this separate process. The module came
up in an initialized state with the default configuration. The user defined configuration may have
been lost.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The software issued several clear service-module requests to the module. The module
did not respond to these requests.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The system employs a Cisco IOS scheduler semaphore object to ensure mutually
exclusive access across software threads to the CSU/DSU. This message indicates that a thread had
to wait for more than 5 seconds on this semaphore.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation A register read request returned an identity for a module which was not the same as the
identity reported by the router hardware pinout.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The Cisco IOS software image does not recognize the PROM software version number
on the module. The system displays this message if the PROM has been upgraded to a new version
but the Cisco IOS software image has not been upgraded.
Book Title
2461
SEC_LOGIN Messages
Explanation The module took more than two seconds to respond between bytes.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The module was waiting for the current request to be processed before sending the next
request. The current request has been in progress for more than 3 seconds.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The module was waiting for a ready status before executing a read/write request. The
system reported a not ready status for 5 seconds. This caused the module to terminate the read/write
request.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation The system did not receive a ready signal within the allotted time after writing to the
command register.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Explanation This message indicates that the T1 module supplied a bad register address. It might be
due to having a new version of the module operating with an old Cisco IOS software image.
Recommended Action Update the Cisco IOS software image on the system. If this does not solve the
problem, copy the error message exactly as it appears and report it to your technical support
representative.
Book Title
2462
SEC_LOGIN Messages
Explanation A recent version of the module operating with an old Cisco IOS software image did not
recognize an alarm condition.
Recommended Action Update the Cisco IOS software image on the system. If this does not solve the
problem, copy the error message exactly as it appears and report it to your technical support
representative.
SERVICE_MODULE-5
Explanation This notification message indicates that the loopback on the remote unit failed. The
failure may indicate that the network connection is broken or that loopbacks are disabled at the other
side.
Recommended Action Check that the router is connected to the network. Enable loopbacks on the
remote unit. If the problem persists, copy the error message exactly as it appears and report it to your
technical support representative.
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative for assistance.
Explanation This notification message indicates that the user executed a loopback command on the
remote unit. The remote unit is now in loopback.
Book Title
2463
SFF8472 Messages
SFF8472 Messages
This section contains floating-point subsystem (SFF8472) messages.
SFF8472-2
Explanation The SFF8472 subsystem could not obtain the memory it needed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SFF8472-3
Explanation The SFF8472 subsystem encountered an internal software error. The error message
contains text that can be used to help identify the nature of the problem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There was an error reading digital optical monitoring information from the transceiver
at the specified interface.
Recommended Action Try removing and reinserting the transceiver. If the error remains, replace the
transceiver.
Book Title
2464
SFP Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received an event it did not know how to handle.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SFP Messages
This section contains Small Form-Factor Pluggable (SFP) module messages.
SFP-3
Error Message %SFP-3-EEPROM_DUP_ERR: SFP on ports [chars] and [chars] have duplicate
serial numbers
Explanation The GBIC or SFP was identified as a Cisco GBIC, but its vendor ID and serial number
match those of another GBIC on the system.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2465
SFP_SECURITY Messages
SFP-4
Explanation The SFP in the port specified in the message text contains invalid EEPROM data.
Explanation An error occurred while the SFP type was being read from the EEPROM.
Recommended Action Remove the SFP from the port that reported the error.
Explanation The SFP in the port specified in the message text contains invalid EEPROM data.
Recommended Action Remove the SFP from the port that reported the error.
SFP_SECURITY Messages
This section contains Small Form-Factor Pluggable (SFP) module security check messages.
SFP_SECURITY-4
Explanation The SFP was identified as a Cisco SFP, but its serial number matches that of another
interface on the system. Cisco SFPs are assigned unique serial numbers.
Recommended Action Verify that the SFP was obtained from Cisco or from a supported vendor.
Book Title
2466
SFP_SECURITY Messages
Explanation The SFP was identified as a Cisco SFP, but the system was unable to verify its identity.
Recommended Action Check the list of supported SFPs for this version of the system software. An
upgrade may be required for newer SFPs. If this does not fix the problem, verify that the SFP was
obtained from Cisco or from a supported vendor.
Explanation The system was unable to allocate resources or encountered some other problem while
attempting to set up the specified SFP interface.
Recommended Action Reload the system. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SFP was identified as a Cisco SFP, but the system was unable to match its
manufacturer with one on the known list of Cisco SFP vendors.
Recommended Action Check the list of supported SFPs for this version of the system software. A
software upgrade may be required for newer SFPs.
Explanation The SFP was identified as a Cisco SFP, but it does not have a valid CRC in the EEPROM
data.
Recommended Action Check the list of supported SFPs for this version of the system software. A
software upgrade may be required for newer SFPs. Even if the system could not recognize the SFP,
it may still operate properly, but might perform with limited functionality.
Book Title
2467
SFF Messages
SFF Messages
Error Message %SFF8472-2-NOMEM: Not enough memory available for %s
Explanation The sff8472 subsystem could not obtain the memory it needed.
Recommended Action Reload the system. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SFF8472 subsystem encountered an internal software error. The error message
contains text which can be used to help identify the nature of the problem.
Recommended Action Reload the system. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There was an error reading digital optical monitoring information from the transceiver
at the specified interface.
Recommended Action Please try removing and reinserting the transceiver. If it still does not work,
please replace the transceiver.
Recommended Action Reload the system. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
Book Title
2468
SGBP Messages
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A process can register to be notified when various events occur in the router. This
message indicates that a process received an event it did not know how to handle.
Recommended Action Reload the system. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SGBP Messages
This section contains Stack Group Bidding Protocol (SGBP) messages.
SGBP-1
Explanation This message is generated only when SGBP hellos or errors debugging is enabled. This
indicates that an attempted peer connection ended in authentication failure. A peer may be
misconfigured, or this could indicate an attempted security breach.
Recommended Action Check if the peer is correctly configured. If there is a chance your network is
under attack, obtain knowledgeable assistance. Copy the error message exactly as it appears on the
console or in the system log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Book Title
2469
SGBP Messages
Explanation The internally-configured address for an SGBP member does not match the address of
the host that tried to authenticate as that member. The configuration is incorrect on either this system
or the other member - they must agree.
Explanation This message is generated only when SGBP hellos or errors debugging is enabled. This
indicates that a duplicate bundle was received from the same peer more than once. The duplicate
was discarded.
Recommended Action If this message recurs, copy the error message exactly as it appears on the
console or in the system log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support
Explanation This message is generated only when SGBP hellos or error debugging is enabled. This
indicates a configuration error. Either this router has an incorrect IP address listed for the peer or
the peer is using an incorrect IP address.
Error Message %SGBP-1-UNKNOWNHELLO: Rcv Hello message from non-group member using
[IP_address]
Explanation This message is generated only when SGBP hellos or error debugging is enabled. An
SGBP Hello message was received from a host that is not a member of the SGBP group, and
discarded.
Recommended Action This is a configuration error. Either that host should be listed in this router’s
configuration as a member (if that is actually true) or the other host is misconfigured to attempt to
join this group.
Book Title
2470
SGBP Messages
SGBP-3
Explanation This message is generated only when SGBP error debugging is enabled. An invalid
message was received and discarded.
Recommended Action This probably indicates an error in network media or a peer which is generating
erroneous packets.
Explanation The current configuration does not allow a local IP address to be configured using sgbp
member . Any local address is automatically removed fro the SGBP group.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SGBP-3-INVFIELD: [chars] field type [hex] has [chars] [dec] (expected
[dec])
Explanation This message indicates that an SGBP request from a peer contained invalid or corrupt
data.
Recommended Action Check the peer equipment or network media for any problems.
Error Message %SGBP-3-PEERERROR: Peer [IP_address] [chars] during ’PB [chars]’ state
for bundle [chars]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2471
SGBP Messages
Error Message %SGBP-3-TIMEOUT: Peer [IP_address] bidding; state ’PB [chars]’ deleted
Explanation This message is generated only when SGBP event debugging is enabled. It indicates that
a peer timed out while closing a query. The connection has been dropped.
Recommended Action Check the peer equipment and network media for problems.
Explanation This message is generated only when SGBP error debugging is enabled. The SGBP
connection has entered an unexpected state, possibly due to a software error.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Explanation This message is generated only when SGBP error debugging is enabled. An SGBP
connection was attempted by a host which was not recognized as a peer. The connection was not
accepted.
Recommended Action Depending on the network topology and firewalling, SGBP connection
attempts from a non-peer host could indicate probing and attempts to breach security. If there is a
chance your network is under attack, obtain knowledgeable assistance. Copy the error message
exactly as it appears on the console or in the system log. Research and attempt to resolve the error
using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl.
Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Book Title
2472
SGBP Messages
Explanation This message is generated only when SGBP error debugging is enabled. An invalid
event occurred, which probably indicates an internal software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation This message is generated only when SGBP error debugging is enabled. An SGBP event
came from a network host which was not recognizable as an SGBP peer. The event was discarded.
Recommended Action Check if a network media error could have corrupted the address, or if peer
equipment is malfunctioning to generate corrupted packets. Depending on the network topology and
firewalling, SGBP packets from a non-peer host could indicate probing and attempts to breach
security. If there is a chance your network is under attack, obtain knowledgeable assistance. Copy
the error message exactly as it appears on the console or in the system log. Research and attempt to
resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
SGBP-5
Explanation This message is generated only when SGBP event debugging is enabled. An SGBP peer
joined the group.
Explanation This message is generated only when SGBP event debugging is enabled. An SGBP peer
has left the group.
Book Title
2473
SGBP Messages
Explanation This message is generated only when SGBP event debugging is enabled. A process
involved in SGBP was terminated upon completion of its work.
Explanation This message is generated only when SGBP event debugging is enabled. An process
involved in SGBP was started.
SGBP-7
Explanation This message is generated only when SGBP errors or events debugging is enabled. This
indicates that a link to another SGBP member has completed the interactions to set it up and is now
entering the active state.
Explanation This message is generated only when SGBP errors or events debugging is enabled. A
message was received from another SGBP member indicating that an authentication attempt to that
member succeeded.
Explanation This message is generated only when SGBP query debugging is enabled. It provides
information about queries in progress.
Explanation This message is generated only when SGBP hellos debugging is enabled. This indicates
that an authentication challenge was sent to a peer.
Book Title
2474
SGBP Messages
Error Message %SGBP-7-CHALLENGED: Rcv Hello Challenge message from member [chars]
using [IP_address]
Explanation This message is generated only when SGBP hellos debugging is enabled. This indicates
that an authentication challenge was received from a peer.
Explanation This message is generated only when SGBP event debugging is enabled. An
interprocess communication link was closed.
Error Message %SGBP-7-DONE: Query #[dec] for bundle [chars], count [dec], master is
[chars]
Explanation This message is generated only when SGBP query debugging is enabled. It provides
information about queries in progress.
Error Message %SGBP-7-DUPL: Duplicate local query #[dec] for [chars], count [dec],
ourbid [dec]
Explanation This message is generated only when SGBP query debugging is enabled. It provides
information about queries in progress.
Error Message %SGBP-7-EQUAL: [dec] equal highest bids, randomly select bid# [dec]
Explanation This message is generated only when SGBP query debugging is enabled. It provides
information about queries in progress.
Explanation This message is generated only when SGBP query, event and/or error debugging is
enabled. This indicates a routine change of role for the router in its SGBP interactions with its peers.
Book Title
2475
SGBP Messages
Explanation This message is generated only when SGBP hellos debugging is enabled. It indicates
that a keepalive message was send to an SGBP member.
Explanation This message is generated only when SGBP hellos debugging is enabled. It indicates
that keepalive messages were not answered so the pipe to an SGBP member has been closed.
Error Message %SGBP-7-MQ: [chars] ([hex]) for query [dec]:[dec], bundle [chars], bid
[dec], len [dec]
Explanation This message is generated only when SGBP error debugging is enabled. This message
indicates that an SGBP query has been received.
Explanation This message is part of a list of debug states displayed at the request of the operator.
Error Message %SGBP-7-NEWL: Local query #[dec] for [chars], count [dec], ourbid [dec]
Error Message %SGBP-7-NEWP: Peer query #[dec] for [chars], count [dec], peerbid
[dec], ourbid [dec]
Explanation This message is generated only when SGBP query debugging is enabled. It provides
information about queries in progress.
Book Title
2476
SGBP Messages
Error Message %SGBP-7-NORESP: Failed to respond to [chars] group [chars], may not
have password
Explanation An authentication challenge was received but there was no information available to
respond to it. This probably indicates a configuration error, a missing password.
Recommended Action Refer to the documentation to configure a username with the same name as the
SGBP group.
Explanation This message is part of a list of debug states displayed at the request of the operator.
Explanation This message is generated only when SGBP message debugging is enabled. It indicates
that an SGBP packet was received.
Explanation This message is generated only when SGBP hellos debugging is enabled. It indicates
that data was received by a listener process.
Explanation This message is generated only when SGBP hellos debugging is enabled. This indicates
that a response to an authentication challenge was sent to a peer.
Error Message %SGBP-7-RESPONSED: Rcv Hello Response message from member [chars]
using [IP_address]
Explanation This message is generated only when SGBP hellos debugging is enabled. This indicates
that a response to an authentication challenge was received from a peer.
Book Title
2477
SGBP Messages
Explanation This message is generated only when SGBP hellos debugging is enabled. A message
was send or re-sent to another SGBP member indicating that an authentication attempt from that
member succeeded.
Explanation This message is generated only when SGBP hellos debugging is enabled. It indicates
that data was sent by the listener process in response to received data.
Explanation This message is generated only when SGBP message debugging is enabled. It indicates
that an SGBP packet was sent.
SGCP-2
Explanation The SGCP subsystem encountered an internal software error. The error message
contains text which can be used to help identify the nature of the problem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2478
SGBP Messages
SGCP-3
Explanation The SGCP subsystem encountered an internal software error. The error message
contains text which can be used to help identify the nature of the problem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SGCP-4
Explanation The SGCP subsystem encountered an internal software error. The error message
contains text which can be used to help identify the nature of the problem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SGCP_APP-6
Recommended Action Check the size of free memory to make sure there is enough memory.
Book Title
2479
SGPM Messages
Recommended Action Check the size of free memory to make sure there is enough memory.
Recommended Action Check the size of free memory to make sure there is enough memory.
Error Message %SGCP_APP-6-UNAVAILABLE: Failed to open UDP port for SGCP. IP Adress
is not configured or UDP port (2427) already in use.
Explanation Failed to open UDP port for the SGCP process. IP Adress not configured or UDP port
(2427) already in use.
Recommended Action Check if IP Address is configured and if any other application use the same
UDP port number (2427).
SGPM Messages
This section contains SG Policy Manager messages.
SGPM-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2480
SGPM Messages
Explanation The subscriber policy rule was missing a mandatory action. The missing action will be
automatically added.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SHELF-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SHELF-5
Error Message %SHELF-5-UNAVAILABLE: MD5 digest does not match, SDP packet received
from, %i rejected
Explanation A SDP hello packet was received from shelf, which is not trusted.
Recommended Action Either specify the correct SDP password and/or destination on the shelf from
which this message was received
Book Title
2481
SGPM Messages
SHELF-6
Explanation This is an informational message only. Configuration information was received from a
system controller.
Explanation This is an informational message only. An internal system controller process completed
its work.
Explanation This is an informational message only. An internal system controller process was
started.
SHMINFO-3
Explanation An application has made a Shared Information Utility API call from interrupt context
and this is not supported
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2482
SGPM Messages
Explanation An internal data structure was accessed without obtaining the required mutex lock. This
is a code defect with no workaround.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Show siu all. Copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If youshow message typestill
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An attempt was made to enable commit for a group but failed since it was not previously
disabled.
Recommended Action Show siu all. Copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If youshow message typestill
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2483
SGPM Messages
Explanation An application has made a Shared Information Utility API call with an invalid input
parameter.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A failed attempt was made by infrastructure to lock on to the latest available version of
data for this dataset. There is no known workaround
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A failed attempt was made by infrastructure to unlock the latest available version of data
for this dataset. There is no known workaround
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2484
SHMWIN Messages
Error Message %SHMINFO-3-UNAVAILABLE: Write operation denied due to read only access
Explanation An application has made a Shared Information Utility API call which required write
access, but the dataset has been registered for read only access.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SHMWIN Messages
This section contains shared memory messages.
SHMWIN-6
Explanation There was a failure while returning physical memory to the system.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SHMWIN-6-CORE_NOT_ENABLED: In function [chars] The core has not been
enabled to get more physical memory
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2485
SHMWIN Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The memory requested in this window exceeded the window size.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The maximum number of users for a shared window has been exceeded.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An attempt was made to free memory that has already been freed or is not within the
address space of the current process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2486
SHMWIN Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SHMWIN-6-INVALID_ARGS: One or more invalid arguments have been passed
to the function [chars]
Explanation One or more invalid arguments have been passed to the shared memory APIs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation One or more invalid parameters have been passed to the shared memory APIs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2487
SHMWIN Messages
Explanation The process has exceeded the maximum number of windows that can be opened by a
process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An error has been encountered in the locking or unlocking of the shared memory mutual
exclusivity lock (mutex).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2488
SHMWIN Messages
Explanation An error occurred while trying to monitor a shared memory mutual exclusivity lock
(mutex).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2489
SHMWIN Messages
Explanation A process that has obtained the access mutex has not released it.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SHMWIN-6-SHMEM_FAILURE: The function [chars] Could not access shared
memory
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2490
SHMWIN Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The process was unable to lock the shared memory against other users.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SHMWIN-6-SYS_LOCK_MMAP_FAILED: The mmap for the shared memory lock
creation failed in function [chars]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2491
SHMWIN Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The shared memory could not be unlocked due to an internal error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2492
SHMWIN Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIA_INFRA-3
Explanation SIA uses Authenticated TCP as the control-plane of choice. In SIAarchitecture, both
service-broker and the SVE component can be listeners. The incoming connect request is not using
one of the configured SIA TCPlistener IP addresses as the destination IP address for the control
plane connectivity with peer SIA component.
Recommended Action If this syslog is seen, verify the configuration of the broker/sve/scl and service
to ensure they are using the correct IP address for control plane connectivity show run
service-insertion , and corresponding show at service If problem still persists, collect the following
information debug service-insertion tcp control, and show tech-support. Contact your Cisco
technical support representative and provide the representative with the gathered information
Explanation An SIA control-plane message could not be sent. This could be because the receiving
component is not reachable, not active or has not been configured
Recommended Action Ensure that the receiving component has been configured and is reachable. If
reachability and configuration issues have been resolved and the message is still seen, collect the
outputs from the following commands debug service-insertion errors, andshow
tech-support.Contact your Cisco technical support representative and provide the representative
with the gathered information.
Book Title
2493
SHMWIN Messages
Explanation A message received from an SIA component could not be processed correctly because
of an error in the message. The specific error in the message is provided in the Syslog message when
available.Since the messages exchanged between components are for control-plane communication,
this error could result in failures in control-plane acitivity like component registration and
service-pathcreation
Recommended Action If these messages persist, collect the outputs from the following commands
debug service-insertion errors, andshow tech-support.Contact your Cisco technical support
representative and provide the representative with the gathered information
Explanation An SIA control-plane message was received with incorrectly formatted XML and could
not be processed. Since these message are used for control-plane communication between SIA
components, this error could result in failures in control-plane acitivity like component registration
and service-path creation
Recommended Action If these messages persist, collect the outputs from the following commands
debug service-insertion errors, debug service-insertion tcp error, andshow
tech-support.Contact your Cisco technical support representative and provide the representative
with the gathered information
Explanation An SIA control-plane message received in XML format could not be processed because
of errors in the message. The specific error encountered is provided in the message when available.
The TCP Peer IP address of the component that sent the message is also provided. Since these
message are used for control-plane communication between SIA components, this error could result
in failures in control-plane acitivity like component registration and service-path creation
Recommended Action If these messages persist, collect the outputs from the following commands
debug service-insertion errors, debug service-insertion tcp error, andshow
tech-support.Contact your Cisco technical support representative and provide the representative
with the gathered information
Error Message %SIA_INFRA-3-UNAVAILABLE: TCP session setup with peer %i using key %s
failed for SIA %s to SIA %s communication
Explanation This message indicates an error during the setting up ofthe TCP session with peer in
Service-Insertion Infrastructure (SIA) code. SIA uses TCP for control-plane communication
between its components. During initialization, a failure was detected while attempting to setup a
TCP session with peerThis could be because of peer being not reachable, becausedid not respond to
session request or because of low available memory
Recommended Action Copy the error message exactly as it appears and provide it to your technical
support along with the outputs of the following commands show service-insertion tcp peer all,
show ip route,show tech-support
Book Title
2494
SHMWIN Messages
Error Message %SIA_INFRA-3-UNAVAILABLE: Two listeners (%i) with different MD5 not
supported on the same box
Explanation SIA uses Authenticated TCP as the control-plane of choice. In SIAarchitecture, both
service-broker and the SVE component can be listenersIn the current implementation, if both SB
and SVE components are co-locatedon the same box and using the same IP address in the control
plane, theyalso should use the same authentication key
Recommended Action If this syslog is seen, verify the configuration of the broker and sve toensure
they are using the same authentication keyshow run service-insertion broker, andshow run
service-insertion sveIf problem still persists, collect the following informationdebug
service-insertion tcp control, andshow tech-support.Contact your Cisco technical support
representative and provide the representative with the gathered information
SIA_INFRA-4
Explanation Keepalive timed out between the two SIA components mentioned. On the Service
Broker, this will result in removal of information related to the component that timed out. Status of
service-paths associated with the component could change. Service-path data paths that have
already been set up will remain up for the data-plane active-time configured
Recommended Action Check the reachability of the component that timed out to/from the Service
Broker
SIA_INFRA-6
Explanation SIA control-plane connectivity between two components has been established(up) or
has been disrupted (down) as specified in the message.If the control-plane communication has been
disrupted, it could be becauseof a component being de-configured or becoming unreachable. This
canresult in the removal of control-plane information related to SIA service-paths in the component.
Recommended Action If the control-plane status has changed to up, no action is required.If
control-plane status has changed to down, check the reachability ofthe Service Broker from the
component
Book Title
2495
SHMWIN Messages
Explanation A service-path data path segment was created for the path ID andsequence number
mentioned in the message
Explanation The data-path for a service-path segment with the path ID and sequence number
mentioned in the message was removed and data traffic is no longer flowing through this
service-pathThis could be because the service-path’s configuration was removed or changed. It
could also be because one of the components participating in the service-path is no longer reachable.
If that is the case, other Syslog messages will be generated to indicate the disruption of control-plane
communication
Recommended Action If the removal of datapath resulted from a configuration change no action is
required.If the datapath removal was because of disruption in the control-plane communication
between components, check the reachability between components
Explanation This message indicates the TCP session with peer inService-Insertion Infrastructure
went downSIA uses TCP for control-plane communication between its components. The session can
do down due to variousreasons including for receiving a reset by the peer
Recommended Action Copy the error message exactly as it appears and provide it to your technical
support along with the outputs of the following commands show service-insertion tcp peer all,
show ip route,show tech-support.
Book Title
2496
SHMWIN Messages
SIA_SB-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Service Broker component of SIA received a registration message from another
component participating in SIA. But because of a software error, the registration has failed. The
reason for the failure may be displayed in the error message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An associate cli provided for a static service path in Service Broker component has
become incosistent. The reasons for inconsistency will be mentioned in the message. These could
be service type mismatch between cli command and service template at a particular position, service
type mismatch between cli command and actual service and service class mismatch between service
and service path
Recommended Action Look for the reason in the message and take appropriate action to resolve the
inconsistency in the cli.
Book Title
2497
SHMWIN Messages
SIA_SB-6
Explanation A Classifier has sent a request to detach a service policy from a service path created by
Service Broker. The result of the operation will be mentioned in the message.
Explanation A Classifier has sent a request to attach a service policy to a service path created by
Service Broker. The result of the operation will be mentioned in the message and may be reason as
well for failures.
Recommended Action If the attach operation fails and the reason specified is - failed to find a set up
service path to attach to or there is no reason specified then copy the error message exactly as it
appears on the console, collect the output of show tech-support and show service-insertion broker
service-path, and contact Techincal Assistance Center(TAC) with the gathered information.
Explanation The data plane interface of a SCl/SVE has become active. The interface has been
brought up.
Explanation The data plane interface of a SCl/SVE has become inactive. Either the interface has been
shut down or erased.
Explanation A service path in SIA has changed state. This state change will be visible only in the
Service Broker component of SIA. The event leading to this state change may have been indicated
in an earlier message
Explanation A service template had been updated in Service Broker. The update has been triggered
by a message pushed from Service Directory. The type of update will be shown in the message too
Book Title
2498
SHMWIN Messages
SIA_SCL-3
Recommended Action Service Classifier tried to setup a data path with its peers after receiving a
service path segment update from Service Broker. However, there was an error during the data path
setup. The specific error condition should be displayed in the error message. Please capture the error
message. Copy the error message exactly as it appears on the console or in the system log. Copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Registration with Service Broker could fail due to multiple reasons. 1) Service
Broker failed to add the Service Classifier to the internal database. This could be due to memory
allocation failure or inconsistent internal state. Turn on the command debug service-insertion
broker error on Service Broker and capture the logs. 2) Check if another Service Classifier with
same name is already registered with Service Broker. If this is the case, try using a different Service
Classifier name before registering with Service Broker. 3) Service Classifier is running a different
control plane version than Service Broker. Service Classifier should automatically retry registration
with Service Broker using a correct version based on the supported versions sent by Service Broker.
Copy the error message exactly as it appears on the console or in the system log. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2499
SHMWIN Messages
Recommended Action Service Classifier tried to setup a data path with its peers after receiving a
service path segment update from Service Broker. However, there was an error during the data path
setup. The specific error condition should be displayed in the error message. Please capture the error
message. Copy the error message exactly as it appears on the console or in the system log. Copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Registration with Service Broker could fail due to multiple reasons. 1) Service
Broker failed to add the Service Classifier to the internal database. This could be due to memory
allocation failure or inconsistent internal state. Turn on the command debug service-insertion
broker error on Service Broker and capture the logs. 2) Check if another Service Classifier with
same name is already registered with Service Broker. If this is the case, try using a different Service
Classifier name before registering with Service Broker. 3) Service Classifier is running a different
control plane version than Service Broker. Service Classifier should automatically retry registration
with Service Broker using a correct version based on the supported versions sent by Service Broker.
Copy the error message exactly as it appears on the console or in the system log. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Not able to obtain data path information from the SCL interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2500
SHMWIN Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIA_SD-3
Recommended Action Capture the error message with message type received. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIA_SD_HA_API-3
Explanation A run-time module could not obtain the resources that are required to complete a task.
The failure most likely occurred because of a software error or a lack of system memory. Additional
details on the nature of the error are specified in the message text on the console or in the system
log. The system state between the active and standby units might not be properly synchronized.
Recommended Action If you determine that this condition was caused by a lack of system memory,
reduce system activity to ease memory demands, or if conditions warrant, upgrade to a larger
memory configuration. Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2501
SIBYTE Messages
SIA_SVE-3
Explanation Not able to obtain data path information from the SVE interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIBYTE Messages
This section contains SiByte processor complex messages.
SIBYTE-0
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2502
SIBYTE Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIBYTE-3
Explanation The card detected and corrected a single-bit parity error using the error correction code
(ECC) functionality. There was no interruption of service. Transient parity errors are typically
caused by RF radiation.
Recommended Action No action is necessary if the message occurs infrequently. If errors become
frequent, copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2503
SIBYTE_ION
SIBYTE-6
Explanation The indicated RMON register has overflowed (wrapped around), meaning that the
counter reached its maximum value and restarted from zero. The affected register is in the RMON
statistical information associated with the specified MAC interface of the Sibyte ethernet controller
located on the linecard.
Recommended Action This message is informational, and is normal when the service internal
command is enabled. The service internal command should be enabled only for troubleshooting. To
disable service internal messages, enter the global configuration command no service internal.
SIBYTE_ION
This section contains Sibyte Ion messages.
SIBYTE_ION-3
Explanation A QNX call to ThreadCTL() failed. [chars] is the function, the first [dec] is the line
number, the second [dec] is the return code, and the third [dec] is the error number.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIGNATURE-3
Explanation The system is aborting the specified operation because it failed to verify a valid
signature in the image file.
Recommended Action Attempt to restart the operation by using an image file with a valid signature.
A valid signature ensures the integrity of the image.
Book Title
2504
SIBYTE_ION
Explanation Although the system failed to verify a valid signature in the image file, the user decided
to continue the specified operation. A valid signature ensures the integrity of the image.
Recommended Action If you decide to continue the operation without a valid signature in the image
file, no action is required. If you want to cancel the operation after choosing to continue it, perform
one of the following: - If the copy command was used, delete the copied file by using the delete
command; - If the reload command was used, cancel the operation at the Proceed with reload
[confirm] prompt.
Explanation An unknown error occurred when the system attempted to process the signature in the
specified image file. A valid signature ensures the integrity of the image.
Recommended Action Do not use this file. The file might be corrupted or modified. Attempt to copy
the file again, or download the file again from the http://www.cisco.com page before copying it. If
you continue to get this error message, open a case with the Technical Assisstance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, contact your Cisco
technical support representative with the information you have gathered.
Error Message %SIGNATURE-3-UNAVAILABLE: %%ERROR: Signature not valid for file %s.
Explanation The specified Cisco IOS Software image has an invalid signature. A valid signature
ensures the integrity of the image.
Recommended Action Do not use this file. The file might be corrupted or modified. Attempt to copy
the file again, or download the file again from the http://www.cisco.com page before copying it. If
you continue to get this error message, open a case with the Technical Assisstance Center via the
Internet at http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, contact your Cisco
technical support representative with the information you have gathered.
Explanation The specified Cisco IOS Software image file contains an invalid signature, but
automatic deletion of the file has failed. A valid signature ensures the integrity of the image.
Book Title
2505
SIBYTE_ION
SIGNATURE-4
Explanation If the desired image belongs to a later release than the running image, the desired image
might have a newer signature type. A valid signature ensures the integrity of the image.
Recommended Action If the specified file is a Cisco IOS software image in executable and linkable
format, be cautious when deciding whether or not to use this file. Check the release notes, or check
the Feature Navigator at http://tools.cisco.com/ITDIT/CFN/jsp/index.jsp and search for Image
Verification, to see if a signature of the type specified was added.
Explanation The specified image file does not have a signature. Only Cisco IOS Software images in
Executable and Linkable format are signed. Releases that do not support the image verification
feature do not contain a signature in the image file. If you enter verify, copy, or reload command,
and the specified file is not a Cisco IOS Software image in Executable and Linkable format or of an
earlier release, the system displays this warning message because the file does not have a signature.
A valid signature ensures the integrity of the image.
Recommended Action If the specified file is a Cisco IOS Software image in Executable and Linkable
Format, be cautious when deciding whether or not to use this file. Check the release notes, or check
the Feature Navigator at http://tools.cisco.com/ITDIT/CFN/jsp/index.jsp and search for Image
Verification, to see if the image that you are using supports the image verification feature.
SIGSM-1
Error Message %SIGSM-1-UNAVAILABLE: No static template found for slot %d port %d with
parameters provided
Explanation The sigsm could not find a matching static template with the same parameters as the
controller being used
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2506
SIP10G MEssages
Explanation There is a fault in a default template or the user has provided a custom template that
refers to a variable that is outside the range of cas-custom variables
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
SIP10G MEssages
Error Message %SIP10G_QM-2-CONFORM_ACTION_NE: Different aggregate and microflow
conform-action in class %s[policy %s]
Explanation Conform actions in ’police’ and ’police flow’ commands must be the same for the same
class in a service-policy applied to MLS interfaces.
Recommended Action Change the conform-action in ’police’ or ’police flow’ command to make both
actions the same, or remove one of two commands.
Book Title
2507
SIP10G MEssages
Explanation Conform actions in ’police’ and ’police flow’ commands must be the same for the same
class in a service-policy applied to MLS interfaces.
Recommended Action Change the conform-action in ’police’ or ’police flow’ command to make both
actions the same, or remove one of two commands.
Explanation The hardware doesn’t have the capacity to handle aggregate policers required by
configuration.
Recommended Action Reduce the total number of aggregate policers required by all service-polic ies
installed in the device. For example, use shared aggregate policers, as defined by ’mls qos
aggregate-policer’ command, instead of default per-interface policers
Explanation The hardware doesn’t have the capacity to handle aggregate policers required by
configuration.
Recommended Action Reduce the total number of aggregate policers required by all service-policies
installed in the device. For example, use shared aggregate policers, as defined by ’mls qos
aggregate-policer’ command, instead of default per-interface policers
Explanation The hardware doesn’t have the capacity to handle microflow policers required by the
policy-map.
Recommended Action Adjust microflow policing rate/burst parameters so that the total number of
different rate/burst combinations in the device is reduced.
Explanation ACL merge results in number of ACES exceeding TCAM capacity or zero ACEs, so
merge has been aborted
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2508
SIP10G MEssages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The hardware TCAM doesn’t have the capacity to handle the number of logical
operations used with the configured ACLs on this specific interface.
Recommended Action The hardware TCAM can only handle up to 9 logical operations per interface
and up to 64 logical operations in total. Reduce the use of logical operations in the ACLs.
Explanation The hardware TCAM doesn’t have the capacity to handle all of the configured ACLs.
Recommended Action The configured ACLs are too large to all fit in the hardware TCAM. Try and
share the same ACLs across multiple interfaces in order to reduce TCAM resource contention.
Explanation The hardware TCAM doesn’t have the capacity to handle the number of interfaces
configured with ACLs.
Recommended Action The hardware TCAM can only handle 500 interfaces configured with ACLs.
Deconfigure ACLs from some of the interfaces.
Explanation The hardware TCAM doesn’t have the capacity to handle the number of logical
operations used with the configured ACLs.
Recommended Action The hardware TCAM can only handle up to 9 logical operations per interface
and up to 64 logical operations in total. Reduce the use of logical operations in the ACLs and then
remove the policy-map and apply it again on the interface.
Explanation The hardware TCAM doesn’t have the mask capacity to handle all of the configured
ACLs.
Recommended Action The configured ACLs are too large to all fit in the hardware TCAM. Try and
share the same ACLs across multiple interfaces in order to reduce TCAM resource contention.
Book Title
2509
SISF Messages
Explanation set’ and ’police’ commands cannot co-exist in a classmap for a QM supported interface
Recommended Action Chose between one of the commands or use the set-dscp-transmit |
set-precedence-transmit | set-exp option for the conform action of the police command
Explanation set’ and ’police’ commands cannot co-exist in a classmap for a QM supported interface
Recommended Action Chose between one of the commands or use the set-dscp-transmit |
set-precedence-transmit | set-exp option for the conform action of the police command
SISF Messages
SISF-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SISF-4
Explanation An attempt to install an entry in the IPv6 binding table was blocked. This can be due to
a conflicting entry or maximum number of entries reached
Recommended Action If the maximum table size is reached, consider increasing it. If a conflicting
entry already exist, this maybe an attempt to steal address ownership. You should investigate which
host is connected on the interface and wether it should be disconnected
Book Title
2510
SISF Messages
Explanation A message was dropped because one of the IPv6 first-hop security features said so
Recommended Action Look at the reason. It can either be a valid drop and the could go up to
disconnect the host attached to the interface, or the policy configured on this interface is too severed
and should be amended
SISF-6
SISF_ISSU-2
Explanation An ISSU-compliant client transitions through a series of internal states. The Sisf ISSU
client encountered a ’client negotiation done’ state that was unexpected. If a problem occurs with
the ISSU session negotiation, the standby device cannot be brought up properly.
Recommended Action Show issu session and show issu negotiated capability. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2511
SISF Messages
Error Message %SISF_ISSU-2-UNAVAILABLE: Sisf ISSU client failed to get buffer for
message. Error: %d (%s)
Explanation The Sisf ISSU client failed to get buffer space for building a negotiation message. A
negotiation message cannot be sent to the standby device. If a problem occurs with the ISSU session
negotiation, the standby device cannot be brought up properly.
Recommended Action Show logging and show checkpoint client. Copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The Sisf ISSU client failed to register session information. If a problem occurs with the
ISSU session registration, the standby device cannot be brought up properly.
Recommended Action Show issu capability entries, issu session and show issu negotiated capability.
Copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The Sisf ISSU client failed to send a session negotiation message to the peer device. If
a problem occurs with the ISSU session negotiation, the standby device cannot be brought up
properly.
Recommended Action Show logging and show checkpoint client. Copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2512
SISF Messages
Explanation The Sisf ISSU client could not be initialized. This initialization failure must be
addressed before in-service software upgrade or downgrade can be performed successfully. If you
do not address this failure, there will be downtime during software upgrade or downgrade.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SISF_ISSU_3
Explanation The SISF ISSU client capability exchange list size is invalid.
Recommended Action Show issu message group and issu session, and show issu negotiated version.
Copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The Sisf ISSU client could not transform the specified message type. If the transmit
transformation failed, the checkpoint message was not sent to the standby device. If the receive
transformation failed, the checkpoint message was not applied on the standby device. In both cases,
the Sisf state between the active device and the standby device is not identical.
Recommended Action Show issu session and show issu negotiated version. Copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2513
SISF Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SISF_ISSU-3-UNAVAILABLE: Sisf ISSU client ’Message Type %d’ is not
compatible
Explanation The Sisf ISSU client received an incompatible message from the peer device. The
message cannot be processed.
Recommended Action Show issu message group and show issu session and show issu negotiated
version. Copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The Sisf ISSU client capability exchange have negotiated as incompatible with the peer.
Recommended Action Show issu negotiated capability. Copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SISF_ISSU-3-UNAVAILABLE: Sisf ISSU client does not have a valid
registered session.
Explanation The Sisf ISSU client does not have a valid registered session.
Recommended Action Show issu capability entries, issu session and show issu negotiated capability.
Copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2514
SISF Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SISF_ISSU-3-UNAVAILABLE: Sisf ISSU client failed to get the MTU for
Message Type %d. Error: %d (%s)
Explanation The Sisf ISSU client failed to calculate the MTU for the specified message. The Sisf
ISSU client is not able to send the message to the standby device.
Recommended Action Show issu message group and show issu session and show issu negotiated
version . Copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Show issu session and show issu negotiated capability. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SISF_TRACKING_HA-4
Explanation An inconsistency has been detected in the IP device tracking table for this host between
active and standby
Book Title
2515
SISF Messages
SK-0
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SK-1
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SK-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2516
SISF Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SK-3
Explanation Errors
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SK-4
Explanation Warning
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SK-4-UNAVAILABLE: Slot %d: Could not %s memory ( %d bytes ) to receive
IPC
Explanation IOS was not able to allocate memory to receive IPC from Switch Kernel. Some IPCs
between IOS and 8PG linecard in that slot may be lost.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2517
SISF Messages
Error Message %SK-4-UNAVAILABLE: Slot %d: Could not send IPC for %d seconds. Still
trying...
Explanation IOS was not able to send an IPC to Switch Kernel running in the CPU in the 8PG card.
IOS will retry to send the IPC
Recommended Action The message may occur occasionally depending on the load on the system. If
the condition persists, the line card on the slot will be reset. In that case, please contact your Cisco
technical support representative and provide information about events that led to the reset
Error Message %SK-4-UNAVAILABLE: Traffic may be locally switched between %s & %s.
Routing over these interfaces may not be fully functional
Explanation The subinterfaces specified have the same encapsulation configured. Since 8PG has a
local-switching ASIC, traffic with that encapsulation will be bridged among those interfaceseven
though they may not be in the same bridge-group. In addition,if the subinterfaces have different
configuration, routing overthese subinterfaces may not work since there is only one backend
portchannel that represents both the subinterfaces.
SK-5
Explanation Notice
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2518
SIP10G_QM Messages
SK-6
Explanation Informational
SK-7
Explanation Assertion
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP10G_QM Messages
This section contains 10Gigabit Ethernet SPA Interface Processor (SIP10G) QoS manager (QM)
messages.
SIP10G_QM-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2519
SIP10G_QM Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A software error occurred during the programming of ACLs into the TCAM.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The conform actions must be identical in both the police and police flow commands for
the same class in a service policy applied to MLS interfaces.
Recommended Action Change the conform action in the police or the police flow command to make
both actions the same, or remove one of two commands.
Explanation The conform actions must be identical in both the police and police flow commands for
the same class in a service policy applied to MLS interfaces.
Recommended Action Change the conform action in the police or the police flow command to make
both actions the same, or remove one of two commands.
Explanation An ACL merge failed before programming the ACLs into the TCAM.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2520
SIP10G_QM Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The hardware cannot support the number of aggregate policers required by
configuration.
Recommended Action Reduce the total number of aggregate policers required by all service policies
installed in the device. For example, use shared aggregate policers, as defined by the mls qos
aggregate-policer command, instead of default per-interface policers.
Explanation The hardware cannot support the microflow policers required by the policy map.
Recommended Action Adjust the microflow policing rate and burst parameters to reduce the total
number of different rate and burst combinations in the device.
Explanation In a policy map, a flow policer is not supported if the traffic class matches an ARP ACL.
Recommended Action Remove the flow policer from the traffic class matching the ARP ACL and
reattach the policy, or change the traffic class to match a non-ARP ACL and configure the flow
policer.
Explanation A software error caused a failure in programming ACLs into the TCAM.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2521
SIP10G_QM Messages
Explanation An ACL merge was aborted because the number of ACES exceeded the TCAM capacity
or because the number of ACES was zero.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A software error caused a failure in programming ACLs into the TCAM.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The programming of ACLs into the TCAM failed due to insufficient memory.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2522
SIP10G_QM Messages
SIP10G_QM-4
Explanation The hardware TCAM cannot support the number of logical operations used with the
configured ACLs on this specific interface. The hardware TCAM can support a maximum of 9
logical operations per interface and a maximum total of 64 logical operations.
Explanation The configured ACLs exceed the capacity of the hardware TCAM.
Recommended Action To reduce TCAM resource contention, try to share the same ACLs across
multiple interfaces.
Explanation The hardware TCAM cannot support the number of interfaces configured with ACLs.
The hardware TCAM supports 500 interfaces configured with ACLs.
Explanation The hardware TCAM cannot support the number of logical operations used with the
configured ACLs. The hardware TCAM can support a maximum of 9 logical operations per interface
and a maximum total of 64 logical operations.
Explanation The hardware TCAM does not have the mask capacity to handle the number of
configured ACLs.
Recommended Action To reduce TCAM resource contention, try to share the same ACLs across
multiple interfaces.
Book Title
2523
SIP10G_QM Messages
SIP10G_QM-6
Explanation Network-Based Application Recognition (NBAR) is required for the match protocol
commands used. Because NBAR exists only in software, hardware-specific actions are not
supported.
Recommended Action Remove the hardware-specific commands or remove the match protocol
criteria in the class map.
Explanation The set and police commands cannot coexist in a class map for a QoS manager (QM)
supported interface.
Explanation The set and trust commands cannot coexist in a class map for a QM supported interface.
Explanation The police aggregate and police commands cannot coexist in a class map for a QM
supported interface.
Book Title
2524
SIP200 Messages
SIP200 Messages
This section contains SPA Interface Processor 200 (SIP200) messages.
SIP200-3
Explanation The interface SIP-200 information is not valid. This is an internal software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Collect the output of the show memory command on the line card. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP200-4
Explanation The memory modules do not have identical parameters. This may impact the
performance.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Collect the output of the show memory command on the line card. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP200_MP Messages
This section contains SPA Interface Processor 200 (SIP200) multiprocessing messages.
Book Title
2525
SIP200_MP Messages
SIP200_MP-1
Explanation The line card CPU contains two CPU cores, one of which is the master CPU. The CPU
specified in the error message attempted to perform an operation that is illegal for multiprocessor
operation between the two CPU cores.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP200_MP-3
Explanation The line card CPU unit contains two CPU cores. The second CPU core has not
initialized successfully. The line card is operating with one CPU core only. You may also see a
SYS-2-MALLOCFAIL warning message.
Recommended Action If this message appears when a line card boots up, reload the line card by
entering the hw-module module slot reset command. Also, check how much memory the line card
has by entering the show controller cwan command.
SIP200_MP-4
Error Message %SIP200_MP-4-PAUSE: Non-master CPU is suspended for too long, from
[hex]([int]) to [hex] for [int] CPU cycles. [chars]
Explanation The line card CPU contains two CPU cores, one of which is the master CPU. The master
CPU caused the second, nonmaster CPU to be suspended for too long a time. This condition could
cause packet drops on the nonmaster CPU. This warning indicates a transient software problem. The
line card should continue to operate normally.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2526
SIP200_SPIRX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The line card CPU contains two CPU cores, one of which is the master CPU. The
nonmaster CPU is not responding in time to a request from the master CPU. This warning indicates
a transient software problem. The line card should continue to operate normally.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP200_SPIRX Messages
This section contains SPA Interface Processor 200 (SIP200) SPI4.2 bus ingress interface messages.
SIP200_SPIRX-3
Explanation The system was unable to program or configure the ingress SPI4.2 device on the line
card. This indicates an internal hardware error.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Book Title
2527
SIP200_SPIRX Messages
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Book Title
2528
SIP200_SPITX Messages
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
SIP200_SPITX Messages
This section contains SPA Interface Processor 200 (SIP200) SPI4.2 bus egress interface messages.
SIP200_SPITX-3
Explanation The egress SPI4.2 device on the line card returns a descriptor entry that is corrupted.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card is handling a packet that is corrupted. This
indicates an internal software error. The corrupted packet is dropped.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2529
SIP200_SPITX Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The system was unable to enable or disable a given SPI4 channel.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected a sequence or FIFO overflow error
while processing a transmit descriptor. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Book Title
2530
SIP200_SPITX Messages
Explanation The egress SPI4.2 device on the line card detected a sequence or FIFO overflow error
while processing a transmit descriptor. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected a sequence or FIFO overflow error
while processing a transmit descriptor. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected a sequence or FIFO overflow error
while processing a transmit descriptor. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
Book Title
2531
SIP200_SPITX Messages
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected a sequence error while processing a
DMA operation. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error condition with the
extended flow control bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error condition with the
extended flow control bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2532
SIP200_SPITX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error condition with the
extended flow control bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error condition with the
extended flow control bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error while processing internal
extended flow-control events. This condition could cause a reduced packet rate.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2533
SIP200_SPITX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress data path device on the line card detected an error condition with the
extended flow control bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an EFC status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an EFC status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2534
SIP200_SPITX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an EFC status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an EFC status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an SPI4.2 status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2535
SIP200_SPITX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an SPI4.2 status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an SPI4.2 status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an SPI4.2 status clock or
synchronization failure. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2536
SIP200_SPITX Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The system was unable to program or configure the egress SPI4.2 device on the line
card. This indicates an internal hardware error.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an internal memory parity error. This
condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an internal memory parity error. This
condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2537
SIP200_SPITX Messages
Explanation The egress SPI4.2 device on the line card detected an internal memory parity error. This
condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an internal memory parity error. This
condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card returns a descriptor entry that does not match
what the line card CPU expects. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
Book Title
2538
SIP200_SPITX Messages
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Error Message %SIP200_SPITX-3-OVERRUN_DROP: SPI4 overrun drops packet for SPA [int],
queue [int], count [int]
Explanation While the egress SPI4.2 device on the line card sends an packet on the extended flow
controlled channel, it overruns the SPI4 channel but cannot queue it to the internal hold queue. This
indicates an internal software error.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an error condition with the SPI4.2
bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an error condition with the SPI4.2
bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2539
SIP200_SPITX Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an error condition with the SPI4.2
bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Explanation The egress SPI4.2 device on the line card detected an error condition with the SPI4.2
bus interface. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
Book Title
2540
SIP400 Messages
Explanation The egress SPI4.2 device on the line card detected a a parity error in the egress packet
memory. This condition could cause packet drops.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
tech-support command for the line card and the show platform hardware spi4 spa-id efc channel
[channel-id] command for the SPA.
SIP400 Messages
This section contains SPA Interface Processor 400 (SIP400) messages.
SIP400-2
Error Message %SIP400-2-IOBUS_ERROR: IO bus error occurred: [chars] last addr [hex]
data [hex] tran [hex]
Explanation There was a communication problem with a device on the I/O bus.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2541
SIP400 Messages
Explanation There was a problem with a PCI read access to a device that caused a bus error on the
host processor.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There was a problem with a PCI write access to a device that caused a PCI error
interrupt.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2542
SIP600 Messages
SIP600 Messages
This section contains SPA Interface Processor 600 (SIP600) messages.
SIP600-2
Explanation The SIP-600 received an error during initialization when attempting to initialize the
ASICs that make up the forwarding hardware. A hardware problem has prevented the SIP-600 from
fully initializing on the target line card. This will result in packets not being forwarded.
Recommended Action Attempt to reload the line card. If the problem persists, copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 received an error during initialization when attempting to create the ASIC
stage2 initialization process. A potential memory or other software resource problem has prevented
the SIP-600 from fully initializing on the target line card. This will result in packets not being
forwarded.
Recommended Action Attempt to reload the line card. If the problem persists, copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2543
SIP600 Messages
Explanation The SIP-600 could not initialize the memory that is needed for the feature specified in
the message.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A hardware device asserted an interrupt to report an event, but there is no device object
for this device.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2544
SIP600 Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 received an error on the specified hardware queue when attempting the
specified action. A hardware problem has prevented system queues from being updated on the target
line card. This could result in packets not being forwarded.
Recommended Action Reload the line card. Copy the message exactly as it appears on the console or
in the system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An unexpected fatal condition has occurred on the SIP-600. The message that was
previously received on the console or in the system log should provide more information on the
specific nature of the problem. This message indicates a hardware failure or malfunction. The
system will reload to attempt to fix the problem.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2545
SIP600 Messages
SIP600-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 card could not obtain statistics due to insufficient memory.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration. If this message recurs, copy the message exactly as it
appears on the console or in the system log. Research and attempt to resolve the issue using the tools
and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities
will supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2546
SIP600 Messages
Explanation The SIP-600 line card has used up all statistics collection resources. No more resources
are available for further statistics collection.
Recommended Action Reduce number of features configured on this PXF. If conditions warrant, copy
the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 card failed to create a statistics process. All statistics counters will be zero.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2547
SIP600 Messages
Error Message %SIP600-3-PE_SPA_BUS_ERR_INT: SPA Bus Error Interrupt: SPA Bus Error
Status ([hex]) = [hex], SPA Bus Trans Status ([hex]) = [hex], SPA Bus Last Data
([hex]) = [hex]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The software driver for the specified SIP-600 device has detected the specified
unexpected condition.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2548
SIP600 Messages
Explanation A WAN line card has received inconsistent statistics from PXF. PXF reported that one
or more packets have been dropped, but no corresponding packet count has been reported.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The MPLS label range that was configured for this system is not supported. The
maximum label range limit is specified in the message.
Recommended Action Change the maximum MPLS label range by entering the mpls label range
command.
Book Title
2549
SIP600 Messages
SIP600-4
Explanation The SIP-600 line card has encountered an internal error while setting up the statistics
report subsystem.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An SCP message to configure match register functionality on the specified port will
apply to all ports on the MSC-600 card as match register configurations are done on the parsing
engine.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation This is a Parallel Express Forwarding (PXF) error message that indicates a detection and
correction of a typically rare event. If the error is persistent, it may indicate faulty hardware.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2550
SIP600_PARSING_ENGINE Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP600-6
Explanation The SIP-600 line card has encountered an invalid queue. The packet has been dropped.
The packet will be counted in the null queue statistics. Packet traffic should continue normally.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP600_PARSING_ENGINE Messages
This section contains SIP-600 parsing engine messages.
Explanation The SIP-600 parsing engine has detected that the drop FIFO queue has exceeded the
maximum limit. New updates will be discarded. The parsing engine continues to process data from
the interfaces if possible.
Recommended Action If traffic has resumed, no action is required. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2551
SIP600_PARSING_ENGINE Messages
Explanation The SIP-600 parsing engine has detected the specified interrupt event. The message text
on the console or in the system log provides more information on this error. The parsing engine
continues to process data from the interfaces, if possible.
Recommended Action If traffic has resumed, no action is required. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 parsing engine has detected a CPU Master Abort Interrupt. A read to a
write-only register or a write to a read-only register could cause this interrupt. The parsing engine
continues to process data from the interfaces, if possible.
Recommended Action If traffic has resumed, no action is required. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 parsing engine has detected a CPU parity error. A hardware fault is
suspected on the second occurrence only. Otherwise, the parsing engine continues to process data
from the interface if possible.
Recommended Action If traffic has resumed, no action is required. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2552
SIP600_QOS Messages
Explanation The SIP-600 parsing engine has detected an RP interface watchdog timeout. The RP
interface process has not relinquished the processor for the watchdog timeout period. The parsing
engine continues to process data from the interfaces, if possible.
Recommended Action If traffic has resumed, no action is required. If this message recurs, copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP600_QOS Messages
This section contains SPA Interface Processor 600 quality of service (SIP600_QOS) messages.
SIP600_QOS-2
Explanation The SIP-600 could not initialize the memory that is needed for the QoS feature. A
hardware problem has occurred on the line card that prevents QoS from functioning.
Recommended Action If QoS is a desired feature, try to reload the line card. If the problem persists,
copy the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2553
SIP600_QOS Messages
Explanation SIP-600 could not allocate the memory that is required for the QoS feature. This
condition might indicate that more memory must be installed on the affected line card or platform
to service all features and related entries that are enabled in the configuration.
Recommended Action Check available memory and install more if necessary. If sufficient memory is
available, reload the Cisco IOS image on the affected line card or platform. If the error persists, copy
the message exactly as it appears on the console or in the system log. Research and attempt to
resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some
messages, these tools and utilities will supply clarifying information. Search for resolved software
issues using the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
If you still require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SIP600_QOS-3
Explanation SIP-600 received an error on the specified hardware classify entry when attempting the
specified action.
Recommended Action If the error occurs on allocating any of the Default Classify Entries, attempt to
reload the line card because traffic cannot be forwarded out this line card. If the error occurs in all
other cases, remove the QoS action just performed at the user interface, wait a period of time, then
reapply the service-policy. If the problem persists, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 received an error on the specified hardware queue when attempting the
specified action. This condition is the result of attempting to configure a QoS action. The sum of
excess bandwidth for all allocated queues has exceeded the system limit.
Recommended Action Remove the service policy that failed and try applying the shape command to
each of the classes if they are not already configured. Then reapply the service policy. If the problem
persists, copy the message exactly as it appears on the console or in the system log. Research and
Book Title
2554
SIP600_QOS Messages
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 received an error on the specified hardware queue when attempting the
specified action. This condition is the result of attempting to configure a QoS action. The sum of all
queue-guaranteed rates has exceeded the maximum that can be configured for the interface to which
the queues are applied. This condition could be caused when the priority command is configured
without the police command.
Recommended Action Add the police command to limit the rate of the priority queue. If this is not the
problem, remove the service policy and reapply it. If the problem persists, copy the message exactly
as it appears on the console or in the system log. Research and attempt to resolve the issue using the
tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and
utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SIP-600 reserves 1 percent of the bandwidth of a port for router control packets.
When a service policy is applied, this bandwidth is first deducted from the QoS class default queue.
If there is not sufficient bandwidth in the class default queue and the sum of queue-guaranteed
bandwidth exceeds the link rate, this message is generated instead of the EXCEEDGUARTQRATE
message.
Recommended Action Determine if there is any bandwidth available for class default so that space is
made available for the port’s queue to handle control packets. Reduce the amount of bandwidth
configured on user-defined classes so that more bandwidth is available for class default. If
necessary, explicitly configure bandwidth for class default by entering the bandwidth command. If
the problem persists, copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2555
SIP600_QOS Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The specified resource has been depleted from the SIP-600.
Recommended Action Change the SIP-600 configuration to conserve the specified resource.
Recommended Action Reload the Cisco IOS image on the affected line card or platform. If the error
persists, copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Change the SIP-600 configuration so that it does not include the specified
feature.
Explanation The SIP-600 depleted available resources when configuring WRED on the specified
hardware queue. This condition is a result of attempting to configure a QoS action.
Recommended Action For each queue, there is a limited number of unique WRED limits sets that can
be configured. The user’s configuration action has caused the limits to go beyond the system limit.
As a result, WRED is not configured on that queue. The following configuration illustrates three
unique sets of WRED min/max limits:
random-detect
random-detect prec 0 1000 2000 1
random-detect prec 1 1000 2000 1
random-detect prec 2 2000 3000 1
Book Title
2556
SIP600_QOS Messages
Update your configuration so that the WRED configuration is within the limits and reapply the
service policy.
Explanation The SIP-600 received an error on the specified hardware queue when attempting the
specified action. This condition is the result of attempting to configure a QoS action.
Recommended Action There are a variety of reasons that this condition occurs: 1) If the user
configuration action was to remove a service policy and then reapply a service policy to the same
interface, it is possible that queues are still draining, which prevents new queues from being
allocated. You need to remove the service-policy that failed, wait for a period of time, and then
reapply the service policy. 2) It is possible that the number of resources has been depleted. You can
consolidate your current QoS configuration to free up resources, and then try reapplying your new
configuration. 3) If the error was the result of removing queue hardware, then there is a hardware
problem that must be reported. If the problem persists, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The WRED maximum threshold values should be greater than the assigned queue limit.
This condition is the result of the user attempting to configure WRED or changing bandwidth rates,
which changes queue-limit values. If this error has occurred, the queue is allocated but WRED is not
enabled.
Recommended Action Make sure that the queue-limits configured does not exceed any of the WRED
max_threshold values. If the queue-limit command is not configured, configure one that is greater
than WRED max_threshold values.
Book Title
2557
SIPSPA Messages
SIP600_QOS-4
Explanation Ingress shaping on the specified precedences or DSCP is not supported on this interface
because such packets are control data, which go through a separate high-priority path.
Recommended Action Because the specific match statements are ignored, no action is required.
SIPSPA Messages
This section contains shared port adapter (SPA) on GSR line card messages.
SIPSPA-3
Explanation The route processor issued a command that the software was not able to process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The route processor sent a message that the software was not able to process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2558
SIPSPA Messages
Explanation The line card attempted to access the hardware interface descriptor block (IDB)
associated with a nonexistent port.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The route processor issued a command that the software was unable to process.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2559
SIPSPA Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SIPSPA-3-FCI_NOT_SET: Bay [dec]: [chars]: FCI type not set
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation There was a failure to create a hardware interface descriptor block (IDB).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2560
SIPSPA Messages
Error Message %SIPSPA-3-INVALID_ANYPHY: Bay [dec] - Invalid anyphy number [int] for
vc [dec]
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The line card failed to allocate a buffer for communication with the route processor.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The line card failed to send a message to the route processor.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2561
SIPSPA Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SIPSPA-3-LINKREC_ERROR: Link record error - Bay [dec] vc [dec], error
code [dec]
Explanation There was an error during processing of the link record structure.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2562
SIPSPA Messages
Explanation The line card attempted to send too large a message to the route processor.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation No command dispatch vector was found for the specified interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The SPA 12 V power fault indicator is displaying the indicated condition.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2563
SIPSPA Messages
Explanation The SPA SONET clock has failed. SPAs that rely on the SPA SONET clock for proper
operation, such as POS and ATM, will be affected.
Recommended Action If the SPA SONET clock does not recover, perform an online insertion and
removal (OIR).
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2564
SIPSPA Messages
SIPSPA-4
Explanation The total bandwidth of SPAs exceeds the specified rated capacity of this line card.
Recommended Action Refer to the line card guidelines for the maximum allowed aggregated SPA
bandwidth for the line card.
Explanation The total bandwidth of SPAs exceeds the rated capacity of this line card.
Recommended Action Refer to the line card guidelines for the maximum allowed aggregated SPA
bandwidth for the line card.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2565
SLB Messages
SIPSPA-6
Explanation An error occurred in one of the devices. Automatic recovery will be attempted. If
recovery succeeds, no further messages will be logged and no action will be required.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLB Messages
This section contains server load-balancing messages.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An unexpected error has occurred in SLB slave replicationand bulk synchronization.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2566
SLB Messages
Explanation Due to an IPC resource contention, SLB was unable to replicate all objects.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SLB-4-CF_RATE: Overrun of SLB’s slave replication rate, some SLB
objects may not be synchronized.
Explanation Due to a high connection rate, SLB was unable to replicate all objects.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2567
SLB Messages
Explanation An interface being referenced in SLB access configuration has been removed. The
virtual server or firewall farms referencing this interface will be brought out of service.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLB-6
Explanation Informational message whenever a real server changes its state to/from
OPERATIONAL: possible causes might be e.g. testing, probe testing, maxconns
Explanation Informational message whenever a real server changes its state to/from
OPERATIONAL: possible causes might be e.g. testing, probe testing, maxconns
Book Title
2568
SLB Messages
SLBSCPU-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2569
SLB Messages
Explanation After initialization, SLB CPU requests main CPU to send configuration readfrom
NVRAM. This message is generated when a failure occurs in communication.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLBSCPU-6
Explanation After initialization, SLB CPU requests main CPU to send configuration readfrom
NVRAM. This message is indicates a request was sent.
SLB_DFP-4
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2570
SLB Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SLB_DFP-4-UNAVAILABLE: Agent %i:%u - Have not received keep alive
Explanation The system has not received a keepalive message from the SLB DFP Agent.
Recommended Action Verify that the DFP Agent is reachable via ping or traceroute. Verify that the
DFP Agent on the server is running. Copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Too many errors reading message header from SLB DFP Agent
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SLB_DFP-4-UNAVAILABLE: Agent %i:%u - Message length %u, too big
Explanation A message from the SLB DFP Agent exceeds the allowable maximum size.
Recommended Action A message exceeding allowable maximum size can be caused by a connection
error between DFP Manager and Agent. Try to restart DFP Agent (by unconfiguring and
reconfiguring it) to see if it fixes the connection error. Copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2571
SLB Messages
Error Message %SLB_DFP-4-UNAVAILABLE: Agent %i:%u - Message type %u, vector %u too
big
Explanation A message from the SLB DFP Agent exceeds the allowable maximum size.
Recommended Action A message exceeding allowable maximum size can be caused by a connection
error between DFP Manager and Agent. Try to restart DFP Agent (by unconfiguring and
reconfiguring it) to see if it fixes the connection error. Copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An attempt to send a message to the SLB DFP Agent has failed.
Recommended Action Verify that the DFP Agent is reachable via ping or traceroute. Verify that the
DFP Agent on the server is running. Copy the message exactly as it appears on the console or in the
system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The system tried to open Socket to SLB DFP Agent that is already open.
Recommended Action If the problem persists, unconfigure and reconfigure SLB DFP. Copy the
message exactly as it appears on the console or in the system log. Research and attempt to resolve
the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages,
these tools and utilities will supply clarifying information. Search for resolved software issues using
the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still
require assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2572
SLB Messages
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation Too many errors reading message header from SLB DFP Agent
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2573
SLB Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SLB_DFP-4-UNAVAILABLE: Agent %i:%u - Unknown message type %u, vector
%u
Recommended Action An unknown message can be caused by a connection error between DFP
Manager and Agent. Try to restart DFP Agent (by unconfiguring and reconfiguring it) to see if it
fixes the connection error. Copy the message exactly as it appears on the console or in the system
log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2574
SLB Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLIP-2
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2575
SLB Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLOTDUMP-3
SLOT_FPD-3
Explanation Failed to create, delete, or populate a FPD subblock due to operation error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SLOT_FPD-3-UNAVAILABLE: Failed to get FPD version for FPD=%u in Slot
%u: %s.
Explanation Failed to get FPD version due to either IPC problem or operation error. The card will be
disabled.
Recommended Action Check module seating and module status. Ensure compatibility among FPD
and IOS by comparing output of command show hw-module slot fpd with IOS Release Notes.
Obtain IOS version by command show version.
Book Title
2576
SLB Messages
Recommended Action Check module seating and module status. Re-insert the module. Contact TAC
if this message is seen again.
Error Message %SLOT_FPD-3-UNAVAILABLE: Failed to upgrade FPD for slot %d, %s.
Explanation The FPD image upgrade operation failed. The cause could be a wrong image file, error
in accessing fpga storage, physical interrupt such as power failure or card removal. Depending on
the slot type and error cause, the card could be in an unusable state. Normally the system
automatically reattempts the upgrade and shuts the card after repeated failures.
Recommended Action Do not interrupt the system while an FPD upgrade is in progress. Obtain the
matching FPD package. Refer to IOS Release Notes for more information on obtaining the correct
FPD package for the card. Review the output of the RP FPD logs.
SLOT_FPD-4
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLOT_SYNC-2
Explanation A software error occurred during initialization of the Interface Sync RF subsystem
Recommended Action Check for sufficient processor memory. Copy the message exactly as it appears
on the console or in the system log. Research and attempt to resolve the issue using the tools and
utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will
supply clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2577
SLB Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SLOT_SYNC-3
Explanation Inconsistent message data was received from the peer CPU, possibly due to an
incompatible image version.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A slot sync message with bad subcard count is being recvd
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A slot sync message with bad subcard count is being sent
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2578
SLB Messages
Explanation A transmit error occurred while sending msg to other CPU, due to msg translation
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A transmit error occurred while sending msg to other CPU, due to non-availability of
buffer
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An unknown message type was received from the peer CPU, possibly due to an
incompatible image version.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2579
SLB Messages
SLOT_SYNC-5
Explanation Peer responded that it didn’t recognize a message sent by this CPU, possibly due to a
different image version.
Recommended Action May require a software upgrade on the Standby CPU. Copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SM-4 Messages
Error Message %SM-4-BADEVENT: Event ’%s’ is invalid for the current state ’%s’: %s %s
Explanation An attempt was made to post an event to a state machine that is invalid for the current
state.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SM-4-PERSIST: Persistent event ’%s’ did not leave the current state
’%s’: %s %s
Explanation An attempt was made to post a persistent event to a state machine that would cause an
infinite loop in the current state.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2580
SLB Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SM-4-STOPPED: Event ’%s’ ignored because the state machine is stopped:
%s %s
Explanation An attempted was made to post an event to a state machine that has already been
stopped.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SM-4-UNAVAILABLE: Event ’%s’ ignored because the state machine is
stopped: %s %s
Explanation An attempted was made to post an event to a state machine that has already been
stopped.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SM-4-UNAVAILABLE: Event ’%s’ is invalid for the current state ’%s’:
%s %s
Explanation An attempt was made to post an event to a state machine that is invalid for the current
state.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
Book Title
2581
SMC Messages
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SM-4-UNAVAILABLE: Persistent event ’%s’ did not leave the current
state ’%s’: %s %s
Explanation An attempt was made to post a persistent event to a state machine that would cause an
infinite loop in the current state.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SMC Messages
This section contains Services Management Channel (SMC) messages.
SMC-2
Book Title
2582
SMC Messages
Modules, SPA cards, GBICs or other modules into a Cisco product is the cause of a
support issue, Cisco may deny support under your warranty or under a Cisco support
program such as SmartNet.
Explanation The hardware in the specified location could not be identified as a genuine Cisco
product.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An error occurred while identifying the hardware in the specified location.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The hardware in the specified location is a prototype module from Cisco and should not
be used in a live network.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2583
SMI Messages
SMF-4
Error Message %SMF-4-UNAVAILABLE: failed to create SMF entry for %e on %s with result
%08x
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SMI Messages
Error Message %SMI-3-IMAGELIST_FAILED: Default imagelist creation failed.
Explanation flash:default_imagelist creation failed. Possible reasons for this failure is that there is
inadequate space in the director flash or new file creation error or default image not configured.
Recommended Action Check the Director flash space. Free some space. default_imagelist would need
about 100 bytes of space and configure the Device as director again
Explanation The Director does not have image file or configuration file configured for this SKU. As
a result of this the image and configuration upgrade would not take place properly.
Recommended Action The user needs to configure a image file and the configuration file for a built
in Product-ID or for a custom Product-ID. The cli to under which this can be configured is vstack
group . Both the image and configuration file should be configured for correct operation.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2584
SMI Messages
Explanation The Client Device upgrade failed because the specified image list file was not valid. A
valid imagelist file is a text file that contains only the names of the images.
Recommended Action Verify that the imagelist file is a text file containing the names of images that
are available to be downloaded.
Error Message %SMI-3-NOMEMORY: Smart Install memory allocation failure; could not
allocate %s
Explanation An attempt to allocate memory for Smart Install failed. More RAM may be required to
execute this image.
Recommended Action Copy the error message exactly as it appears, gather the show tech output and
report it to your technical support representative.
Explanation This message is displayed on Client Device when an attemptto backup its startup
configuration fails.
Recommended Action Please consult the configuration guide for more details. Verify that you can
ping from client to the director and vstack backup feature is enabled. Also check the reachability
from client to the repository. Check the directory setting on repository is correct especially when the
repository is external tftp server.
Explanation This message is displayed on the Director when the Client Device fails to backup its
startup configuration to the specified repository.
Recommended Action Please consult the configuration guide for more details. Verify that you can
ping from client to the director and vstack backup feature is enabled. Also check the reachability
from client to the repository. Check the directory setting on repository is correct especially when the
repository is external tftp server.
Book Title
2585
SMI Messages
Explanation Tailored config creation failed. Possible reasons for this failure is that there is
inadequate space in the director flash or new file creation error
Recommended Action Check the Director flash space. Free some space. Tailored config would need
about 100 bytes of space and configure the Device as director again
Explanation The Client Device upgrade failed. Possible reasons include network reachability to the
Director or tftp server, or a missing or incorrect upgrade file.
Recommended Action Verify the configuration on the Director. Check the reachability of the tftp
server from the Client. Verify that the image or configuration file exists on the tftp server and is
specified correctly.
Explanation Client Device has failed to connect to the Director. This could be because of reachability
issue. This could be also because the Client does not have Director’s IP address.
Recommended Action Verify that the IP address of the Director is configured properly in the Client.
Recommended Action Configure a group for this Switch stack. Please consult the configuration guide
for more details.
Book Title
2586
SMI Messages
Explanation The Client/Director has received an invalid packet size during exchange of smart install
messages. This is because of a newer version of smart install protocol is trying to interoperate with
a older version of smart install. The new message type may not be supported by the older version.
Recommended Action The network Administrator needs to see that the Director has the latest version
of the smart install running. A new version of Director can interoperate with a older version of Client
Explanation This message is displayed on the Client to indicate that the Client Device has
successfully backed up its startup-configuration to the repository specified by the director.
Recommended Action Please consult the configuration guide for more details.
Explanation The Director failed to configure or remove a DHCP parameter, such as a DHCP pool,
subnet, or pool options.
Explanation The Director succeeded in configuring a DHCP parameter, such as a DHCP pool,
subnet, or pool options.
Explanation This message is displayed on the Director to indicate that the Client Device has
successfully backed up its startup-configuration to the repository specified by the director.
Recommended Action Please consult the configuration guide for more details.
Explanation The Client/Director has received an invalid message type during exchange of smart
install messages. This is because of a newer version of smart install protocol is trying to interoperate
with a older version of smart install. The new message type may not be supported by the older
version.
Recommended Action The network Administrator needs to see that the Director has the latest version
of the smart install running. A new version of Director can interoperate with a older version of Client
Book Title
2587
SMI Messages
Explanation This message indicates the Start or End of the Smart Install Join window
Recommended Action The Network Administrator needs to knowthat the join window has started or
terminated. If the join window feature is enabled then client devices scheduled for upgrade during
this period would get the image and configuration file from the Director .
Error Message %SMI-6-SMI_VLAN_MSG: Make sure that SMI Startup Management Vlan %d
exists on IBD
Explanation Make sure that SMI Startup Management VLAN exists on IBD.
Recommended Action If the startup management VLAN does not exist on the director, create the
VLAN on the IBD.
Error Message %SMI-6-SWITCH_ADD: New Device detected by Director with mac address: %e
Explanation A new Device has been detected in the network and has been added to the Director
database.
Explanation A Device has been removed from the Director database because it has stopped
communicating. It may have been removed from the network.
Error Message %SMI-6-UPGRD_STARTED: Device (IP address: %i) %s upgrade has started
Explanation The Device has been successfully upgraded with a new image or configuration file.
Book Title
2588
SMI_ISSU Messages
SMI_ISSU Messages
Error Message %SMI_ISSU-2-GET_BUFFER: Smart Install ISSU client failed to get buffer
for message. Error: %d (%s)
Explanation The Smart Install ISSU client failed to get buffer space for building a negotiation
message. A negotiation message cannot be sent to the standby device. If a problem occurs with the
ISSU session negotiation, the standby device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show checkpoint client commands and your pertinent
troubleshooting logs.
Explanation The Smart Install ISSU client could not be initialized. This initialization failure must be
addressed before in-service software upgrade or downgrade can be performed successfully. If you
do not address this failure, there will be downtime during software upgrade or downgrade.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support commands and your pertinent troubleshooting logs.
Explanation The Smart Install ISSU client failed to send a session negotiation message to the peer
device. If a problem occurs with the ISSU session negotiation, the standby device cannot be brought
up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2589
SMI_ISSU Messages
Explanation An ISSU-compliant client transitions through a series of internal states. The Smart
Install ISSU client encountered a “client negotiation done” state that was unexpected. If a problem
occurs with the ISSU session negotiation, the standby device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated capability commands and
your pertinent troubleshooting logs.
Explanation The Smart Install ISSU client failed to register session information. If a problem occurs
with the ISSU session registration, the standby device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated capability commands and
your pertinent troubleshooting logs.
Book Title
2590
SMI_ISSU Messages
Error Message %SMI_ISSU-3-INVALID_SESSION: Smart Install ISSU client does not have
a valid registered session.
Explanation The Smart Install ISSU client does not have a valid registered session.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated capability commands and
your pertinent troubleshooting logs.
Explanation The Smart Install ISSU client received an incompatible message from the peer device.
The message cannot be processed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated version commands and
your pertinent troubleshooting logs.
Error Message %SMI_ISSU-3-MSG_SIZE: Smart Install ISSU client failed to get the MTU
for Message Type %d. Error: %d (%s)
Explanation The Smart Install ISSU client failed to calculate the MTU for the specified message.
The Smart Install ISSU client is not able to send the message to the standby device.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated version commands and
your pertinent troubleshooting logs.
Book Title
2591
SMI_ISSU Messages
Explanation The Smart Install ISSU client failed to unregister session information.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated version commands and
your pertinent troubleshooting logs.
Explanation The Smart Install ISSU client could not transform the specified message type. If the
transmit transformation failed, the checkpoint message was not sent to the standby device. If the
receive transformation failed, the checkpoint message was not applied on the standby device. In both
cases, the Smart Install state between the active device and the standby device is not identical.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show issu sessions, show issu negotiated capability commands and
your pertinent troubleshooting logs.
Book Title
2592
SMSC_RP Messages
SMSC_RP Messages
This section contains short message service center route processor messages.
SMSC_RP-2
Explanation The software detected an inconsistency. This is considered a serious error. The router
attempts to continue, but SMRP processing may be impaired.
Recommended Action Copy the error message exactly as it appears, noting any SMRP problems that
you are experiencing, and report it to your technical support representative.
SMSC_RP-3
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2593
SMSC_RP Messages
Explanation The specified slot has reset in an attempt to set it to single-SPA mode. A maximum of
three retries are performed.
Recommended Action If the third retry is unsuccessful, copy the message exactly as it appears on the
console or in the system log. Research and attempt to resolve the issue using the tools and utilities
provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply
clarifying information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation The specified slot has been shut down because it cannot be set to single-SPA mode.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SMRP-5
Book Title
2594
SMSC_RP Messages
SMRP-6
Recommended Action Notification message only. No action required.
SMRP-7
Explanation This message is generated by some debug commands to provide additional information
about conditions in SMRP.
Recommended Action If you are experiencing problems in SMRP, these messages should be provided,
along with any other information, in a report to your technical support representative.
SMSC_RP-6
Explanation Only 7600-SSC-400 versions greater than 0.3 can be set in single-SPA mode.
Recommended Action To use single-SPA mode, use 7600-SSC-400 versions greater than 0.3.
SNAPSHOT-2
Error Message %SNAPSHOT-2-UNAVAILABLE: Bad state for Snapshot block %s[%d], location
%d
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
Book Title
2595
SNASW Messages
Explanation Snapshot is being used over more than 100 DDR interfaces.
Recommended Action Do not use snapshot over more than 100 DDR interfaces.
SNASW Messages
This section contains Systems Network Architecture (SNA) Switching Services messages.
SNASW-3
Error Message %SNASW-3-CLS_LOG_0: PROBLEM - [int] - Could not validate process handle
[chars]
Explanation CLS has passed the SNA switch a DLC packet, but the SNA switch does not have a valid
handle to invoke the correct SNA process. The CLS message has been discarded.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A high performance routing (HPR) route setup request or response unit (RU) has been
received with a Route Selection Control Vector (RSCV) that gives the local node as the next ANR
hop, which is an invalid vector. The remote node is sending invalid protocol data.
Book Title
2596
SNASW Messages
SNASW-4
Explanation An LFSID was found to be in use. The SNA switch will use another one.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Error Message %SNASW-3-UNAVAILABLE: Diagnostic trace record too large for configured
buffer. Buffer ID %x
Explanation A trace record could not be written to one of the cyclic trace buffers, because it was
bigger than the whole of the available buffer space. The buffer will be cleared.
Recommended Action Increase the size of the relevant cyclic trace buffer or, if diagnostics are not
currently necessary, disable the tracing.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
Book Title
2597
SNASW Messages
Explanation A BIND request was received by an LU type 0,1,2, or 3 that failed parameter checks.
The sense codes that apply to this condition are 08210004 - Cryptography required by SLU, not
supported by PLU 08210005 - Session key missing 0835xxxx - parameter error at offset xxxx in
BIND RU. The offsets that apply to this sense code are 0002 - invalid FM profile 0003 - invalid TS
profile 0004 - invalid primary FM usage 0005 - invalid secondary FM usage 0006 - invalid common
FM usage 0007 - invalid common FM usage 0008 - invalid secondary send pacing 0009 - invalid
secondary receive pacing 000A - invalid secondary send RU size 000B - invalid secondary receive
RU size 000E - invalid PS profile (ie. invalid session type) 000F - invalid PS usage (applies to RJE
BIND only) 0010 - invalid primary half-session PS usage (applies to RJE BIND only) 0014 - invalid
default screen size: rows (applies to 3270 display BIND only) - invalid default buffer size: rows
(applies to 3270 printer BIND only) 0015 - invalid default screen size: columns (applies to 3270
display BIND only) - invalid default buffer size: columns (applies to 3270 printer BIND only) 0016
- invalid alternate screen size: rows (applies to 3270 display BIND only) - invalid alternate buffer
size: rows (applies to 3270 printer BIND only) 0017 - invalid alternate screen size: columns (applies
to 3270 display BIND only) - invalid alternate buffer size: columns (applies to 3270 printer BIND
only) 001A - invalid cryptography 001B - invalid cryptography method BIND request will be
rejected with the specified sense code. PLU-SLU session is not activated.
Recommended Action If possible investigate the configuration of the system that sent the BIND
request. If a configuration error is found then correct it, otherwise contact support with details of the
problem.
Explanation A BIND request received by an LU type 0,1,2 or 3 was rejected because the application
connection was not open. This may be caused by a normal window condition or it may indicate that
the system that sent the BIND request is incorrectly configured or is defective. BIND request will
be rejected with the specified sense code. PLU-SLU session is not activated.
Recommended Action Investigate the cause of the problem. If it indicates that the system that sent the
BIND request is incorrectly configured then correct the configuration error. If it appears that the
system is defective then contact support with details of the problem.
Book Title
2598
SNASW Messages
Recommended Action Investigate why the application rejected the BIND request (the sense code
should help with this). It may be necessary to investigate the configuration of the system that sent
the BIND request (if this is possible). If a configuration error is found then correct it, otherwise
contact support with details of the problem.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - A new DSPU has activated with
the same node ID and CP name as an existing DSPU %s
Explanation A new DSPU has activated with the same node ID/CP name or link address as an
existing (active) DSPU. The new link will be deactivated.
Explanation ACTLU received for LU which is not defined locally, and implicit LU definition is not
supported. This typically indicates a mismatch between this node and the host configuration.
LU-SSCP session is not activated (ACTLU is rejected with the specified sense code).
Explanation ACTPU, ACTLU, DACTPU or DACTLU received over a link on which dependent LUs
are not supported. This may indicate an interoperability problem. Request will be rejected with the
specified sense code.
Explanation Adjacent node has attempted to use a TG number for this link which is already in use
by another link station. This may indicate an interoperability problem. Link activation will fail.
Recommended Action Run a trace on the link station or port to get more diagnostic information on
the problem, and contact support with the log and trace.
Book Title
2599
SNASW Messages
Explanation Adjacent node has attempted to use a TG number for this link which is already
pre-defined on another link station. Link activation will fail.
Recommended Action Correct mismatched TG number configuration at this node (using snasw link)
or at adjacent node.
Explanation An UNBIND RSP was received at a secondary LU. This is illegal SNA as no UNBIND
RQ was sent. The UNBIND RSP is dropped.
Recommended Action The session may not be coming down properly. Check that dependent LU
applications are correctly replying to all signals. Otherwise, contact support with details of the
problem.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - An active link station has failed
%s
Explanation An active link station has failed. The link and any sessions using it will be deactivated
Recommended Action Attempt to restart the link. If the problem persists, inspect the log for problems
or exceptions logged by the DLC which give more specific reasons for the failure, and follow the
actions specified by those logs. Otherwise, run a trace on the specified port or link station to find the
reason for the failure.
Explanation Attach protocol error. This may indicate a problem in the partner LU. The sense codes
are as follows 080F6051 - Attach security protocol violation 10086011 - LUW identifier format
error, or LUW identifier not specified when sync level is syncpt 10086040 - sync level not supported
by session, or already-verified not accepted from partner LU 10086031 - PIP not allowed by TP The
session will be deactivated with the specified sense code.
Explanation Attach rejected because the specified TP is permanently disabled. This should only
occur if an application has explicitly disabled the transaction program. The Attach will be rejected.
Book Title
2600
SNASW Messages
Explanation Attach rejected because the specified TP is temporarily disabled. The Attach will be
rejected.
Recommended Action This condition is not currently supported by SNA Switch, so this log should not
occur.
Explanation Attach rejected because the specified conversation duplex type is not supported by the
specified transaction program. This may be a mismatch in the capabilities of the originating
transaction program and the destination transaction program, or it may simply be a configuration
error. Possible sense codes are as follows. 10086034 Half-duplex Attach, not supported by TP
08640003 Full-duplex Attach, not supported by TP The Attach will be rejected.
Recommended Action Check the conversation duplex type or types supported by the specified
transaction program, and check that this matches the conversation type supported defined for the
transaction program. If they match, or the transaction program is not defined, there is a mismatch
between the originating and destination transaction programs.
Explanation Attach rejected because the specified conversation type is not supported by the specified
transaction program. This may be a mismatch in the capabilities of the originating transaction
program and the destination transaction program, or it may simply be a configuration error. The
Attach will be rejected.
Recommended Action Check the conversation type or types supported by the specified transaction
program, and check that this matches the conversation type supported defined for the transaction
program. If they match, or the transaction program is not defined, there is a mismatch between the
originating and destination transaction programs.
Explanation Attach rejected because the specified sync level is not supported by the specified
transaction program. This may be a mismatch in the capabilities of the originating transaction
program and the destination transaction program, or it may simply be a configuration error. The
Attach will be rejected.
Recommended Action Check the sync level supported by the specified transaction program, and check
that it matches the sync_level defined for the transaction program. If they match, or the transaction
program is not defined, there is a mismatch between the originating and destination transaction
programs.
Book Title
2601
SNASW Messages
Explanation Attach rejected because security information invalid. This indicates an attempt to access
a secure TP by an unknown user, or a known user who has specified an incorrect password. The
Attach will be rejected.
Recommended Action Use the information in the log to locate the attempted security violation.
Explanation Attach rejected because security information not specified. This indicates an attempt to
access a secure TP without specifying a user ID or password. The Attach will be rejected.
Recommended Action Use the information in the log to locate the security mismatch
Explanation An incoming BIND or +RSP(BIND) has specified a duplex support for the remote LU
which is inconsistent with that for existing sessions between the partner LUs. The BIND or
+RSP(BIND) is rejected.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - BIND received with the next hop
in the RSCV set to the local node again %s
Explanation SNA Switch received a BIND request with a badly formatted RSCV. The CP name for
the next hop in the RSCV is this local node again. Sesion activation will fail.
Explanation BIND(-RSP) received in response to a BIND request. This may indicate a configuration
error, or a protocol error. Common sense codes which typically indicate a configuration error or a
normal race condition include 0805xxxx - the session could not be activated as session activation
limits have been reached 08060014 - the partner LU is not known 0806xxxx - the BIND specified a
resource which is not known 080Fxxxx - security authorization failed 0821xxxx - the BIND
supplied an invalid session parameter 0835xxxx - parameter error in BIND RU at offset xxxx Other
sense codes include 0812xxxx - session activation failed due to resource shortage at the remote node
083Bxxxx - invalid PCID in BIND RU 0852xxxx - duplicate session activation request 0861xxxx -
Book Title
2602
SNASW Messages
invalid COS name in BIND RU 088Cxxxx - control vector or subfield missing from BIND RU
0895xxxx - BIND RU contained a control vector that was in error 0896xxxx - BIND RU contained
a control vector that was too long Session activation will fail with the specified sense code.
Recommended Action If the sense code indicates a configuration error, check for inconsistencies
between the configuration at the local LU and the configuration at the partner LU. If the
configuration is consistent and the problem persists, contact support with details of the problem.
Explanation Partner LU name on received BIND request is badly formed. Session activation will fail
with the specified sense code.
Explanation SNA Switch received and rejected a badly-formed BIND request. This may indicate an
interoperability problem. Session activation will fail.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Both sent and received XIDs
indicate the same, non-negotiable, link station role %s
Explanation Both sent and received XIDs indicate the same, non-negotiable, link station role. The
link activation will fail.
Recommended Action Either correct the local port definition, or the remote definition, so that the link
station roles are complementary, or at least one link station is negotiable.
Explanation BIS protocol error. This may indicate a problem in the partner LU. The sense code is
always set to 20100000. The session will be deactivated with the specified sense code.
Explanation Bracket protocol error. This may indicate a problem in the partner LU. The sense codes
are as follows. 20080000 - partner LU attempted to start bracket after sending BIS 20030000 -
partner LU attempted to start bracket after local LU had BID for session successfully, or unexpected
RTR request received 20100000 - Received negative response to BID with sense code 088B0000
from a partner LU who supports parallel sessions, or BIS protocol error The session will be
deactivated with the specified sense code.
Book Title
2603
SNASW Messages
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Branch Network Node received BIND
request with badly formed RSCV %s
Explanation A Branch Network Node has received a BIND request with a badly formed RSCV. This
may indicate an interoperability problem. Session activation will fail.
Explanation CP capabilities exchange failed because of contention loser CP-CP session failure.
Contention winner CP-CP session will be deactivated. SNA Switch will attempt to reactivate CP-CP
sessions with this adjacent CP.
Recommended Action This log flags the fact that a CP-CP session failed. Other logs give more details
on the reason for the session failure (eg. insufficient resources, link failure).
Explanation CP capabilities exchange failed because of contention winner CP-CP session failure.
Contention loser CP-CP session will be deactivated. SNA Switch will attempt to reactivate CP-CP
sessions with this adjacent CP.
Recommended Action This log flags the fact that a CP-CP session failed. Other logs give more details
on the reason for the session failure (eg. insufficient resources, link failure).
Explanation CP capabilities exchange has failed because of protocol error. This may indicate an
interoperability problem. Sense codes are as follows. 08060030 - CP capabilities requested by
unknown CP 08210002 - CP capabilities requested on other than CPSVCMG mode 08150007 - CP
capabilities requested when CP-CP session already established 08B60000 - CP-CP sessions not
supported by adjacent node 08090039 - CP transaction error CP-CP sessions with the specified
adjacent node will be deactivated. SNA Switch will not attempt to reactivate CP-CP sessions with
this adjacent CP.
Explanation An adjacent node has not responded within a reasonable period to a request on a CP-CP
session. SNA Switch will deactivate CP-CP sessions with this adjacent node. CP-CP sessions are
deactivated with the sense code 08640002.
Book Title
2604
SNASW Messages
Explanation CP-CP sessions deactivated while directed Locate in process. Session activation may
fail.
Recommended Action This log simply flags the fact that a session failure impacted a pending directed
Locate. Other, more specific, logs give reasons for the session failure and appropriate actions.
Explanation Conflicting requirements for error recovery between the local node and a partner node
when attempting to activate a link that is HPR-capable. Link will activate but will not be
HPR-capable.
Recommended Action To allow HPR protocols to be used on the link the local and partner nodes must
be able to accommodate the other’s error recovery requirement. At the minimum this will require
reconfiguration but may not always be possible.
Explanation The session being used by a conversation has been deactivated because of a protocol
error, causing the conversation to fail. The conversation will be terminated, either by an APPC
primary_rc of NAP_CONV_FAILURE_NO_RETRY, or a CPI-C return_code of
CM_RESOURCE_FAILURE_NO_RETRY.
Recommended Action This log gives information on which TPs and conversation have been affected
by a protocol error on a session. Other, more specific problem or exception logs give more
information on the protocol error. Use the Session identifier to correlate this log with other related
logs.
Explanation The session being used by a conversation has been deactivated because of a session
outage, causing the conversation to fail. The conversation will be terminated, either by an APPC
primary_rc of NAP_CONV_FAILURE_RETRY, or a CPI-C return_code of
CM_RESOURCE_FAILURE_RETRY.
Recommended Action This log gives information on which TPs and conversation have been affected
by a session outage. Other, more specific, problem or exception logs give more information on the
reason for the session outage. Use the Session identifier to correlate this log with other related logs.
Book Title
2605
SNASW Messages
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Could not validate process handle
%s
Explanation CLS has passed SNA Switch a DLC packet, but SNA Switch does not have a valid
handle to invoke the correct SNA process. The CLS message has been discarded.
Explanation A DLC has ended abnormally. All ports and link stations defined on the DLC will be
inoperative.
Recommended Action Restart the DLC (using snasw start port). If the problem is persistent, look for
DLC specific logs giving more information on the reason for the failure.
Explanation The DLC has returned inconsistent data during creation The DLC will be destroyed, and
all ports and link stations defined on the DLC will be inoperative.
Recommended Action Run a trace on the DLC and contact support with the log and trace information.
Explanation Deactivating session because of insufficient storage. SNA Switch will deactivate the
session.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Delete reply received with a sense code that is unrecoverable. CP-CP sessions to node
will be deactivated.
Explanation Detected consistency errors in received BIND request. This may indicate an
interoperability problem. Sense codes are as follows. 0835xxxx - parameter error at offset xxxx in
BIND RU 080F6051 - security error Session activation will fail with specified sense code.
Book Title
2606
SNASW Messages
Explanation Detected consistency errors in received BIND response. This may indicate an
interoperability problem. Sense codes are as follows 0835xxxx - parameter error at offset xxxx in
BIND RU 080F6051 - security error Session will be deactivated with specified sense code.
Explanation Detected fatal BIND or UNBIND protocol error. This may indicate an interoperability
problem. Sense codes are as follows. 20110000 - BIND pacing window overrun, or PI not set when
expected 20110001 - unexpected solicited BIND IPM 20110002 - PI set when not expected
20110003 - pacing response not IPM 10020000 - RU (BIND, UNBIND or BIND IPM) length error
10010003 - BIND IPM format error 80070000 - BIND or RSP(BIND) segment out of sequence, or
segmented UNBIND or RSP(UNBIND) 80070002 - BIND or RSP(BIND) segments interleaved
800F0000 - LFSID incorrect for SC request 800F0001 - ODAI incorrect Link will be deactivated.
Explanation An EXPD RU has been received while previous expedited data remains to be processed.
The session will be deactivated with the specified sense code. (200F0000)
Explanation MS Capabilities received an error message reporting a format error on an MDS_MU our
node supposedly sent. The error message will be logged, however, no further action can be taken.
Ignoring the message may lead to further unexpected occurrences.
Explanation FQPCID collision. The FQPCID specified on a received BIND request matches the
FQPCID being used for an existing active session. This can be caused by a collision in the hashing
algorithm used to generate an FQPCID, or it may indicate a problem in the node generating the
FQPCID. Session activation will fail with specified sense code.
Recommended Action If problem is persistent or occurs often, contact support with details of the
problem.
Book Title
2607
SNASW Messages
Explanation SNA Switch was unable to activate a new session because the mode name specified was
not recognized. ALLOCATE, MC_ALLOCATE or CMALLC verbs will fail.
Explanation SNA Switch was unable to activate a new session because the maximum session limit
specified for the mode or the local LU would be exceeded. ALLOCATE, MC_ALLOCATE or
CMALLC verbs will either fail or hang waiting for a session to become free.
Recommended Action Wait for a session to become free and retry, or use a different mode.
Explanation A DLC could not be started either because of insufficient resources, or because the
specified DLC type is not supported. The DLC is inoperative.
Recommended Action If the DLC type is supported, then either decrease the system load (for
example, by reducing the number of active sessions, or make more storage available to SNA Switch.
Explanation Failed to dynamically load an APPC transaction program or CPI-C application. The
received Attach will be failed with the specified sense code.
Explanation Insufficient storage to create a local form session identifier routing table for a link
station. Link activation will fail.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2608
SNASW Messages
Explanation Insufficient Memory was available to send an Alert. The Host will not see an Alert. The
alert number below identifies the alert 1 - CPDB001 2 - CPDB002 3 - CPDB003 4,6 - CPDB004 5,7
- CPDB005 The alerts are detailed in the Management Services Reference (C30-3346) No other
symptoms will be seen.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation ISR detected a fatal error in an intermediate session. The ISR session will be deactivated
with the specified sense code.
Recommended Action This log should be preceded by a log 536 or 537. Follow the actions given in
those logs.
Explanation Fatal error detected on LU6.2 session. Session will be deactivated with specified sense
code.
Recommended Action This log gives additional information on the failed session, but is preceded by
an exception log (150, 151, 153, 154, 155 156 or 157) giving more specific information about the
fatal error.
Explanation Format error in received LU6.2 BIND request. Sense codes are as follows. 0835xxxx -
parameter error at offset xxxx in BIND RU 088C6000 - FQPCID not included in extended BIND
083B0000 - invalid FQPCID format Session activation will fail with specified sense code.
Explanation Format error in received LU6.2 BIND response. Sense codes are as follows. 0835xxxx
- parameter error at offset xxxx in BIND RU Session activation will fail with specified sense code.
Book Title
2609
SNASW Messages
Explanation Format error in received UNBIND request. This may indicate an interoperability
problem. Sense codes are as follows. 0835xxxx - parameter error at offset xxxx in UNBIND RU
0895xxyy - format error in control vector, where xx is key of control vector, and yy is offset into
control vector of byte in error 10020000 - RU length error None (session will still be deactivated).
Explanation ISR is unable to support fixed receive pacing window requested on non-negotiable
BIND request or response. Sense codes are as follows. 08350009 - maximum primary send window
size is larger than that supported by ISR 0835000D - maximum secondary send window size is larger
than that supported by ISR ISR session activation will fail with the specified sense code.
Explanation Intermediate session activation failed because SNA Switch is not configured to support
any more intermediate sessions. This is usually caused by a normal network race condition (since
SNA Switch will inform other network nodes that it has reached its limit on intermediate sessions
via topology). ISR session activation will fail with the specified sense code (0805000D).
Explanation ISR session failed because of link outage or error. The ISR session will be deactivated
with the specified sense code.
Recommended Action This log gives information on which ISR sessions are affected by a link outage
or error. Preceding logs give more specific information about the reason for the link outage or error.
Book Title
2610
SNASW Messages
Explanation A directed locate for this LU has been tried, but the LU was not recognised at the end
node stored in the directory. The directory entry is removed and a broadcast locate is sent instead.
Explanation An incoming call was rejected because the port link-activation limits would be
exceeded. The link activation will fail.
Explanation Insufficient storage to dynamically define dependent LU with host. LU-SSCP session
will not be activated.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage for CP-CP sessions. CP-CP sessions will be deactivated with the
specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to BIND LU type 0,1,2 or 3 PLU-SLU session. BIND request will
not be sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to activate ISR session ISR session activation will fail with the
specified sense code (08120014).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2611
SNASW Messages
Explanation Insufficient storage to activate LU type 0,1,2 or 3 PLU-SLU session. BIND request will
be rejected with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to activate LU-SSCP session. ACTLU will be rejected with
specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to activate LU-SSCP session for LU type 0,1,2 or 3. ACTLU request
will not be rejected with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to activate LU-SSCP session for LU type 0,1,2 or 3. ACTLU request
will not be sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to activate LU6.2 session. Session activation will fail with the
specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2612
SNASW Messages
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to generate Alert CPSS003 (protocol error in received BIND or
LOCATE). Alert will not be sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to generate Alert to report a BIND segmentation or pacing error.
The Alert will not be sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to generate link Alert. Alert will not be sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2613
SNASW Messages
Explanation Insufficient storage to initiate automatic session activation. Fewer active sessions will
be available on the specified mode, which may cause application delays or failures.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to process received ACTLU LU-SSCP session will not be started
(an ACTLU -ve response with the specified sense code is sent).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to process Locate received from adjacent node. CP-CP sessions with
the adjacent node will be deactivated (this avoids possible deadlocks).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2614
SNASW Messages
Explanation Insufficient storage to process received BIND request. The BIND will be rejected with
the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to reassemble received BIND response. Session will be deactivated
with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to register ANR label. HPR traffic using this ANR label will not be
routed correctly, which may cause RTP connections to path-switch, or fail altogether.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to register resources owned by a served end node. The specified
resource will not be registered (and the registration request rejected). Network searches for the
resource may fail if the end node is unable to register it.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to start SNA Switch. SNA Switch was not started.
Book Title
2615
SNASW Messages
Explanation Insufficient storage to start the transaction program instance and conversation requested
by a received Attach (FMH5). If other instances of the same transaction program are active, SNA
Switch will queue the Attach waiting for one of them to become free. Otherwise, the session will be
deactivated (with a sense code of 08640000).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to start a network search. Session activation will fail with the
specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to start link-inactivity timer. Limited resource link will not be
automatically deactivated.
Recommended Action If the link is idle (that is, not being used by any sessions), deactivate it using
snasw stop link.
Book Title
2616
SNASW Messages
Explanation Insufficient storage to update topology database with connection network information.
Topology will be inconsistent, which may result in unexpected session activation failures (typically
with sense codes 8014xxxx, 0806002B, or 08500001).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch. Cycling the specified port (ie. either
activating then deactivating, or deactivating then activating) may clear the condition.
Explanation Insufficient storage to update topology database with link station information. Topology
will be inconsistent, which may result in unexpected session activation failures (typically with sense
codes 8014xxxx, 0806002B, or 08500001).
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch. Cycling the specified link station (ie.
either activating then deactivating, or deactivating then activating) may clear the condition.
Explanation Intra-node session support ended abnormally. This should only occur because of a
shortage of available storage. Any active intranode sessions will fail, and no more intra-node
sessions will be activatable.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation A software error has caused a bad internal state to be detected. Potential loss of function
- refer to other problem logs for actual effect.
Book Title
2617
SNASW Messages
Explanation Node is configured to register LEN LU names when BINDs from LEN nodes are passed
through us. In this case registration failed due to a resource name conflict. The LU name is already
registered as the child of a different CP. Registration of the resource in question will fail, so sessions
to the LEN LU cannot be started except by the LEN itself. Other resources should still be registered
correctly.
Recommended Action Check the network node’s directory for the duplicate entry. If it is a home entry,
then remove the home entry from the directory. If it is a registered entry owned by a different end
node, redefine the LU to use a different name.
Explanation LU-LU verification failed. The partner LU has sent an incorrect response to a challenge
sent by a local LU. This is either a mismatch in configuration or a security attack. Session activation
will fail.
Recommended Action Check the identity of the partner LU. If this is a mismatch in configuration then
reconfigure the password either at the local LU or at the partner LU (or at both LUs), so that both
LUs have the same password.
Explanation LU-LU verification failed. The partner LU has sent an incorrect response to a challenge
sent by a local LU. This is either a security attack or a defect in the software at the partner LU
location. The session will be deactivated.
Recommended Action Check the identity of the partner LU. If this is a defect in the software at the
partner LU location then contact support.
Explanation LU-LU verification protocol error. This may indicate an interoperability problem. The
session will be deactivated with the specified sense code.
Explanation Duplicate random data received. A list is kept of all random data sent as challenges by
the local LU. Receiving duplicate random data from a partner LU should be a rare event, and is
evidence of a security attack. Session activation will fail.
Recommended Action Check the identity of the partner LU. Check that the random number generators
available to the local and partner LUs are good quality (and therefore unlikely to generate matching
data). Investigate recurrences of this problem as security attacks.
Book Title
2618
SNASW Messages
Explanation LU-LU verification protocol mismatch. The partner LU has requested that the basic
protocol is used when the local LU runs only the enhanced protocol with the partner LU. The local
LU may be configured to run only the enhanced protocol with the partner LU or it may be configured
to run either protocol with the partner LU and has determined that the partner LU can run the
enhanced protocol. This is either (i) a mismatch in configuration (ii) a migration problem (iii) a
security attack. Session activation will fail.
Recommended Action Check the identity of the partner LU. If the problem is (i) reconfigure the
verification protocol that the partner LU uses at the partner LU’s location (ii) upgrade the software
at the partner LU’s location (iii) investigate the security attack.
Explanation LU-mode session limit exceeded. This problem normally should not occur, since the
session limits are negotiated with a CNOS exchange prior to sessions being activated. However, this
log can also be caused by a normal race condition when the session limits are reset, or when this
node has been restarted after having previously had sessions with this partner LU. Session activation
will fail with specified sense code.
Recommended Action If problem persists, check the session limits and active session counts on the
specified local LU, partner LU.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Link to back-level LEN node not
configured %s
Explanation An XID3 from an adjacent back-level LEN node (ie. not carrying a network name
control vector) was received and there was not a link configured to that back-level LEN node. An
implicit link cannot be activated because the adjacent node’s CP name is not known. Inbound link
activation will fail.
Recommended Action Define a link station (using snasw link) with adj_cp_type set to
NAP_BACK_LEVEL_LEN_NODE.
Explanation An unexpected SET_MODE (ie. received before XID exchange had completed) was
received from an adjacent host and there was not a link configured to that host. An implicit link
cannot be activated because there is not a local PU defined to use the link. Inbound link activation
will fail.
Recommended Action Define a link station (using snasw link) with adj_cp_type set to
NAP_HOST_XID3 or NAP_HOST_XID0.
Book Title
2619
SNASW Messages
Explanation Link to host not configured correctly (that is, configured as a link to a DSPU). Link
activation will fail.
Recommended Action Redefine (or define) link station (using snasw link) with adj_cp_type set to
NAP_HOST_XID3 or NAP_HOST_XID0.
Explanation Link to host not configured correctly (that is, configured as a link to a Type 2.1 node).
Link activation will fail.
Recommended Action Redefine (or define) link station (using snasw link) with adj_cp_type set to
NAP_HOST_XID3 or NAP_HOST_XID0.
Explanation Link or session failure while registering resources with the network node server. CP-CP
sessions to node will be deactivated.
Recommended Action This log flags the fact that a registration request was disrupted by the link or
session failure. Other, more specific logs give details on the reasons for the failure, and the
appropriate actions.
Explanation Locate received from adjacent node exceeded the maximum number of concurrent
locates supported by this node. CP-CP sessions with the adjacent node will be deactivated (this
avoids possible deadlocks).
Recommended Action The network will recover from this problem (that is, the CP-CP sessions will
be reactivated). If the problem persists, collect trace and report it to support.
Explanation Network search not started because it would exceed the maximum number of concurrent
locates supported by this node. Session activation will fail with the specified sense code.
Book Title
2620
SNASW Messages
Explanation No free TG numbers between this node and the specified adjacent node. This should
only occur if there are already 236 parallel TGs between this node and the adjacent node. Link
activation will fail.
Recommended Action Re-configuring the network to reduce the number of parallel TGs between this
node and the specified adjacent node.
Explanation Attempted to activate more than one TG to an adjacent node that does not support
parallel TGs. Link activation will fail.
Recommended Action Modify the configuration so that there is only one link station defined to the
specified adjacent node. (Alternatively, several links to the adjacent node can be defined, but only
one can be active concurrently.)
Explanation The specified link station is configured with a pre-defined TG number but the adjacent
node has sent a different non-zero TG number. Link activation will fail.
Recommended Action Correct mismatched TG number configuration at this node (using snasw link)
or at adjacent node.
Explanation CP capabilities exchange has failed because of badly formatted CP CAPS GDS variable.
Sense codes are as follows. 10101000 - CP capabilities length error 10101002 - Unexpected GDS
identifier (not CP capabilities) CP-CP sessions with the specified adjacent node will be deactivated.
SNA Switch will not attempt to reactivate CP-CP sessions with this adjacent CP.
Explanation Protocol error in received ISR BIND request. This may indicate an interoperability
problem. Sense codes are as follows. 08350008 - secondary-to-primary staging indicator incorrect
0835000C - primary-to-secondary staging indicator incorrect 10010024 - unextended non-LU6.2
BIND 10020000 - BIND RU length error ISR session activation will fail with the specified sense
code.
Recommended Action Report the problem to support (running a trace on the specified link if more
diagnostics are required).
Book Title
2621
SNASW Messages
Explanation Protocol error in received ISR BIND response. This may indicate an interoperability
problem. Sense codes are as follows. 08350007 - control vectors included indicator incorrect
08350008 - secondary-to-primary staging indicator incorrect 0835000C - primary-to-secondary
staging indicator incorrect 086F0000 - BIND response length inconsistent 10010024 - unextended
non-LU6.2 BIND response 10020000 - BIND RU length error ISR session activation will fail with
the specified sense code.
Recommended Action Report the problem to support (running a trace on the specified link if more
diagnostics are required).
Explanation Protocol error while registering resources with the network node server. CP-CP sessions
to node will be deactivated.
Explanation DLUS rejects REQACTPU with given sense code. An SSCP-PU session with the given
DLUS will not be activated. If a backup DLUS is configured for the PU, DLUR will attempt to
activate the PU via the backup DLUS.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Received BIND IPM on link where
adaptive BIND pacing not supported %s
Explanation Received BIND IPM on link where adaptive BIND pacing is not supported. This may
indicate an interoperability problem. BIND IPM will be discarded.
Explanation Received BIND request directed at this node (that is, either without an RSCV, or at the
last hop on the RSCV) with an unrecognised secondary LU name. This usually indicates a
configuration error at the primary LU. Session activation will fail with the specified sense code.
Book Title
2622
SNASW Messages
Explanation Received BIND request where network identifier of secondary LU does not match local
network identifier. Session activation will fail with the specified sense code.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Received BIND request with badly
formed secondary LU name %s
Explanation Received BIND request with badly formed secondary LU name. This may indicate an
interoperability problem. Session activation will fail with the specified sense code.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Received BIND using LFSID that
is already in use %s
Explanation Received BIND using LFSID that is already in use. This is usually caused by a race
condition (a BIND, UNBIND, BIND sequence all using the same LFSID, where the second BIND
overtakes the UNBIND). Nodes at the current level of APPN contain ’LFSID ageing’ processing to
minimise the changes of this race condition, but some older implementations may not support this
processing. BIND will be rejected with specified sense code.
Recommended Action If problem is persistent, or occurs frequently, contact support with details of
the problem.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Received ISR BIND request with
duplicate FQPCID %s
Explanation Received ISR BIND request with duplicate FQPCID. ISR session activation will fail
with the specified sense code. (083B0002)
Recommended Action Report the problem to support (running a trace on the specified link if more
diagnostics are required).
Explanation Received PLU-SLU BIND request with duplicate FQPCID. Session activation will fail
with the specified sense code. (083B0002)
Recommended Action Report the problem to support (running a trace on the specified link if more
diagnostics are required).
Book Title
2623
SNASW Messages
Explanation Received a Register or Delete GDS variable from a served end node which contained
format errors. Sense codes are as follows. 08950000 - GDS variable or control vector length error.
10140080 - invalid control vector Register or delete attempt is rejected. The resources specified will
not be registered
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - Received badly formed Locate from
an adjacent node %s
Explanation Received badly formed Locate from an adjacent node. This may indicate an
interoperability problem. Sense codes are as follows. 1010B080 - missing command parameters
control vector in Found GDS variable 10140080 - GDS variable or control vector length error
1014A082 - missing search argument directory entry in Find GDS variable CP-CP sessions with
adjacent node will be deactivated with the specified sense code.
Explanation Received a registration or deletion request from an unknown end node. This may
indicate an interoperability problem, but is not considered fatal. The registration request is
discarded.
Explanation Registration failure GDS variable received from the network node server is badly
formed. This may indicate an interoperability problem. CP-CP sessions to node will be deactivated.
Explanation An HPR Route Setup RU has been received with an RSCV that gives the local node as
the next ANR hop. This is invalid. Therefore the remote node is sending invalid protocol data.
Book Title
2624
SNASW Messages
Explanation A resource registration failed because the network node server detected a protocol error
in the Register request. This may indicate an interoperability problem. Registration of the resource
in question will fail, other resources should still be registered correctly.
Explanation A resource registration failed because the resource conflicted with existing resources in
the network node server’s directory. This most commonly occurs when two LUs with the same name
are defined on two different end nodes being served by the same network node. It may also occur if
the network node has a home directory entry defined for the same resource. Registration of the
resource in question will fail, other resources should still be registered correctly.
Recommended Action Check the network node’s directory for the duplicate entry. If it is a home entry,
then remove the home entry from the directory. If it is a registered entry owned by a different end
node, redefine the LU to use a different name.
Explanation A resource registration failed with an unknown sense code. This may indicate an
interoperability problem. No further resource registration will occur until CP-CP sessions are
deactivated and reestablished.
Explanation Failed to register resource for a served end node because the resource is already
registered but with a different parent resource. This typically occurs when the same LU is defined
on two or more end nodes. The registration request is rejected, which may result in other resources
not being registered, and subsequent network search failures.
Book Title
2625
SNASW Messages
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - SNA Switch could not allocate
necessary storage %s
Explanation SNA Switch could not allocate necessary storage. Some operation will fail. See other
logs/verbs.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation A served end node attempted to delete a directory entry that is defined as a home entry
at this node. This normally occurs when snasw location has been used to define LUs owned by
served end or LEN nodes. The Delete request is rejected with the specified sense code.
Recommended Action Use no snasw location to remove the home entry from the directory.
Explanation Served end node attempted to delete a resource, when it was not registered as the owner
of the resource. This may indicate an interoperability problem. The Delete request is rejected with
the specified sense code. This may cause the end node to deactivate CP-CP sessions.
Explanation Session control request received with invalid local form session identifier (that is, the
LFSID is not in a range appropriate for the request). This may indicate an interoperability problem.
Request will be rejected with the specified sense code.
Explanation Session identifier collision. The session identifier specified on a received BIND request
matches the session identifier being an existing active session. Session activation will fail with
specified sense code.
Recommended Action If problem is persistent or occurs often, contact support with details of the
problem.
Book Title
2626
SNASW Messages
Explanation The CP name on an XID3 received from an adjacent node is different to that expected.
The link activation will fail.
Recommended Action If the received adjacent CP name is correct, correct the link station
configuration using snasw link. Depending on other aspects of the link station definition, the CP
name check can be disabled by issuing snasw link with the adj_cp_name field set to all zeros.
Error Message %SNASW-3-UNAVAILABLE: PROBLEM - %lu - The IPDLC UDP stub process has
abended - SNAP IPDLC will abend %s
Explanation The UDP stub process has abended. IPDLC will abend itself. All links using
SNAP-IPDLC will fail. SNAP-IPDLC will fail.
Recommended Action Check for the UDP/IP problem that caused the UDP stub to abend. If the reason
cannot be determined, gather full trace and contact support.
Explanation The node ID on an XID3 received from a back level node is different to that expected.
The link activation will fail.
Recommended Action If the received node ID is correct, correct the link station configuration using
snasw link. Depending on other aspects of the link station definition, the node ID check can be
disabled by issuing snasw link with the adj_node_id field set to all zeros.
Explanation The node type indicated on an XID3 received from an adjacent node is different to that
expected. The link activation will fail.
Recommended Action If the received node type is correct, correct the link station configuration using
snasw link. Depending on other aspects of the link station definition, the node type check can be
disabled by issuing snasw link with the adj_node_type field set to NAP_LEARN_NODE.
Explanation Unable to activate RTP Connection In certain situations, the origin may retry activation.
Book Title
2627
SNASW Messages
Explanation Unable to activate session to single session partner LU, because there is already an
active session on another mode. This usually indicates contention between two or more APPC
transaction programs or CPI-C applications for the same dependent LU6.2. Session activation will
fail with specified sense code (which may cause ALLOCATE, MC_ALLOCATE or CMALLC
requests to fail).
Explanation Unable to assign a local-form session identifier (LFSID) to the secondary stage of an
ISR session. This problem is probably caused by insufficient storage to extend the appropriate
LFSID routing table, although it could also indicate that the table is full (each link can route a
maximum of 64770 ISR sessions). ISR session activation will fail with the specified sense code.
Recommended Action This log gives information on which ISR session is affected by a failure in the
LFSID table management. Preceding logs give more detail on the reason for the failure.
Explanation Directory Error Correlator returned on a Register or Delete reply cannot be correlated
to a directory entry. This is considered a protocol error and may indicate an interoperability problem.
CP-CP sessions to node will be deactivated.
Explanation Unable to deactivate port. snasw stop port will fail, port may not restart successfully.
Recommended Action If required, attempt to restart the port. If this fails, look for DLC specific logs
giving more information on the reason for the failure.
Explanation The network node server has rejected a Delete request with a sense code indicating this
node is not authorised to register resources at the network node. This usually indicates a mismatch
between the network node server’s configuration (to consider this end node unauthorised) and this
node’s configuration (to register resources). No further resource registration or deletion will occur
until CP-CP sessions are deactivated and reestablished.
Recommended Action Modify the network node server configuration to consider this node authorised.
Book Title
2628
SNASW Messages
Explanation Insufficient storage to forward HPR Network Layer Packet. NLP will be discarded. If
this error occurs frequently, it may cause RTP connections to path-switch or fail altogether.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Unable to identify or activate the next hop of an ISR session. ISR session activation will
fail with the specified sense code.
Recommended Action This log is preceded by other logs giving more specific reasons for the failure.
Follow the actions given in those logs.
Explanation A resource registration failed because the network node server’s directory is full. This
may indicate a shortage of storage at the network node, or a configured upper bound on the size of
it’s directory. No further resource registration will occur until CP-CP sessions are deactivated and
reestablished.
Recommended Action Increase the size of the directory at the network server. This may be a simple
configuration change, or it may require freeing up storage by reducing the load at the server.
Explanation The network node server has rejected a Register request with a sense code indicating
this node is not authorised to register resources at the network node. This usually indicates a
mismatch between the network node server’s configuration (to consider this end node unauthorised)
and this node’s configuration (to register resources). No further resource registration will occur until
CP-CP sessions are deactivated and reestablished.
Recommended Action Modify the network node server configuration to consider this node authorised.
Explanation Mode name on received BIND request is unrecognized. Session activation will fail with
the specified sense code.
Recommended Action Modify the partner LU configuration so it does not attempt to use the
unrecognized mode.
Book Title
2629
SNASW Messages
Explanation Unrecoverable DLC failure. The DLC will be destroyed, and all ports and link stations
defined on the DLC will be inoperative.
Recommended Action Restart the DLC and ports (using snasw start port). If these operations fail, or
this problem is persistent, run a trace on the DLC and contact support with the log and trace
information.
Explanation The number of XIDs received during link activation exceeded the limit defined for the
port. This could indicate an XID protocol error, or an excessively unreliable physical media. The
sense data gives more information about the error. 083E0001 - the limit was exceeded while
exchanging prenegotiation or negotiation XIDs 0809003A - the limit was exceeded while
exchanging NULL XIDs. Link activation will fail.
Recommended Action Retry the activation. If SNA Switch is still unable to activate the link station,
run a trace on the link station or port to diagnose the problem.
Explanation The number of XIDs received during non-activation exchange exceeded the limit
defined for the port. This could indicate an XID protocol error, or an excessively unreliable physical
media. Non-activation XID exchange will fail and the link will be deactivated.
Recommended Action Run a trace on the link station or port to diagnose the problem, and contact
support with trace information.
Explanation XID protocol error during activation exchange. This may indicate an interoperability
problem between this node and the adjacent node, or it may be cause by the adjacent node resetting
and restarting the exchange without sending a DISC or DM frame. The sense codes are as follows.
0806002C - the adjacent node has changed its network name during the course of an XID exchange
0809003A - received a null XID when an XID format 3 was expected 0809003C - prenegotiation
XID received when not expected (had already received a negotiation proceeding XID3) 0809003D
- nonactivation XID received when a null XID or activation XID was expected 08090040 - received
an unexpected or invalid mode-setting command (eg. SNRM or SABME) 08090045 - the adjacent
node has stopped supporting exchange state indicators in the middle of an XID exchange 08090046
- the adjacent node had previously indicated it did not support exchange state indicators, but has sent
a XID with exchange state indicators set 08090047 - received XID after receiving mode-setting
command (eg. SNRM or SABME) 08090048 - received unsolicited XID from NRM secondary link
station 08090049 - the adjacent node sent an XID error control vector (x’22’) 08090055 - invalid
VRN in TG descriptor CV of XID3 086F0000 - XID3 control vector length error 088C1000 - the
adjacent node is a network node, but did not include a product set identifier control vector in the
XID3 088C0EF1 - the adjacent node is type 4 or 5, but did not include a PU name control vector
088C0EF4 - the adjacent node has no been inconsistent in including a network name control vector
Book Title
2630
SNASW Messages
088C4680 - an XID was received on an ATM port, but did not include a TG identifier TG descriptor
subfield 08910004 - the network name control vector does not contain a valid network identifier
08910005 - the network name control vector does not contain a valid CP name 0895xxyy - XID3
control vector error (xx indicates key of first control vector in error, yy indicates offset of error
within control vector) 08960000 - control vector too long 08960001 - network name control vector
is too long 10150001 - received XID3 is too short (less than 29 bytes) 10150002 - length of received
XID3 does not match length indicated in XID3 10160000 - the adjacent node indicated an invalid
BIND pacing setting 10160001 - the maximum number of I-frames that the adjacent node can
receive before sending an acknowledgement is set to zero 10160003 - the maximum BTU size the
adjacent node can receive is set to less than 99 bytes 10160004 - unexpected XID format 10160005
- the adjacent end node supports receipt of BIND segments, but does not support BIND segment
generation 10160006 - the adjacent end node does not support receipt of BIND segments and has a
maximum BTU size less than 265 bytes 10160007 - the adjacent network node does not support
receipt of BIND segments and has a maximum BTU size less than 521 bytes 10160008 - adjacent
node has been inconsistent in its setting of networking capabilities 10160009 - the adjacent network
node supports CP-CP sessions but does not provide CP services 1016000B - the adjacent node has
selected zero as the TG number (which is invalid) 1016000C - the adjacent network node does not
support BIND segment generation and has a maximum BTU size less than 521 bytes 1016000D -
the adjacent node does not support the SDLC
Explanation XID protocol error during non-activation exchange. This may indicate an
interoperability problem between this node and the adjacent node. The sense codes are as follows.
0809003A - received a null XID when an activation XID format 3 was expected 0809003B - received
a null XID when a nonactivation XID format 3 was expected 0809003E - activation XID received
when non-activation XID expected 0809003F - adjacent node initiated a secondary-initiated
non-activation XID exchange on a link that does not support secondary-initiated non-activation XID
exchanges 08090042 - nonactivation exchange initiation indicator not set when expected 0809004E
- received a non-null XID from a secondary NRM link station, when a null XID was expected
10160002 - adjacent node has been inconsistent in its setting of ACTPU suppression indicator
10160008 - adjacent node has been inconsistent in its setting of networking capabilities 1016000B
- adjacent node attempted to change TG number during nonactivation exchange to a TG number that
was already in use 10160019 - adjacent node has attempted to change its CP name when CP-CP
sessions supported on link station, or link station not quiesced The link will be deactivated.
Recommended Action Run a trace on the link station or port to obtain more diagnostic information on
the problem. Contact support with details of the log and trace.
Explanation An error was received from CLS. Typically, indicates a configuration error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2631
SNASW Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A cyclic trace buffer could not be resized due to insufficient memory. The previously
allocated buffer, if any, will continue to be used.
Recommended Action Reconfigure a smaller buffer-size for the specified buffer type.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2632
SNASW Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SNASW-4
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - A DLUS has sent an ACTPU with
a PU name different from the name in the last ACTPU received for the same DSPU. %s
Explanation A DLUS has sent an ACTPU with a PU name that is different to the PU name in the last
ACTPU received for the same DSPU. The PU name of this implicit or DLUS-defined DSPU will
change its name to the name from this new ACTPU.
Recommended Action Reconfigure the DLUS(es) in the network to use the same PU name when
referring to the same PU.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - A DLUS has sent an ACTPU with
a PU name that is already in use %s
Explanation A DLUS has sent an ACTPU with a PU name that is already in use. The ACTPU will
be rejected with the specified sense code. PU activation will not continue.
Recommended Action Reconfigure the DLUS or the DLUR to use different PU names. If the DLUS
and the DLUR use the same PU name, then they must apply the name to the same PU.
Book Title
2633
SNASW Messages
Explanation A DLUS has sent an ACTPU without a PU name. The ACTPU will be rejected with the
specified sense code. PU activation will not continue.
Recommended Action Check the status of the named DLUS. Check that it is correctly configured.
Optionally, reconfigure SNA Switch to use a different DLUS.
Explanation A DLUS-defined downstream DLUR-served link could not be defined because either: -
the specified port does not exist - there is an existing link station to the same destination address.
The PU will not be activated.
Explanation A DLUS-defined downstream link failed to activate. The PU will not be activated.
Recommended Action Check that the named port is active. Check that the downstream node at the
given address is powered on. Check surrounding logs for reasons that the named LS has not
activated. Check the configuration of the DLUS.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - A REQACTPU RSP has not been
received. Possible hung PU problem %s
Explanation A REQACTPU RSP has not been received for this PU and it appears the PU is hung.
There will be no further action taken
Recommended Action If this is an internal PU then contact support with details of this log. If this is
a downstream PU then contact the supplier of the downstream node.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - A Route Setup Reply has been
received with the backout sense code HPR will not be used for this session %s
Explanation The local node has received an HPR Route Setup Reply with the backout sense code.
The Route Setup has failed because the destination node does not support RTP. No intermediate
node supports RTP and was able to become the new destination. The Route Setup has failed and HPR
will not be used for the session that is being activated. This is a normal event when a node in the
route has an auto-activateable link to a node that does not support RTP or HPR.
Book Title
2634
SNASW Messages
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - A Route Setup has been backed
out from the orignal destination to the new destination %s
Explanation The local node has received an HPR Route Setup Reply in which the destination node
is not the same as the destination node that was in the corresponding Route Setup Request. The
Route Setup has successfully backed out. The Route Setup is between the origin node and the new
destination. RTP Connections will be activated between these two nodes. This is a normal event
when a node in the route has an auto-activateable link to a node that does not support RTP or HPR.
Sessions that originate at (or beyond) the local node will use HPR from the local node to the new
destination and use ISR from new destination and beyond it.
Explanation Critical buffer shortage or protocol error or CRV exchange protocol error. This indicates
a possible interoperability problem. Sense codes for CRV exchange errors are as follows. 20090000
- CRV request received from secondary LU, or CRV response received from primary LU, or CRV
not received when expected 10020000 - CRV RU too short 400F0000 - CRV with FI not set
400B0000 - CRV chain indicators not set to BC, EC 40140000 - CRV not RQD1 40110000 - CRV
not expedited 40150000 - CRV with QRI not set 40080000 - CRV with PI set 400C0000 - CRV
request with BBI, EBI or CEBI set 400D0000 - CRV request with CDI set 40100000 - CRV request
with CSI set to CODE1 40160000 - CRV request with EDI set 40170000 - CRV request with PDI
set 40130000 - CRV response RTI and SDI inconsistent Session will be deactivated with specified
sense code.
Recommended Action If surrounding logs indicate critical congestion, decrease the system load or
make more resources available to SNA Switch. Otherwise, contact support with details of the
problem.
Explanation SNA Switch cannot start a link to an adjacent node over a connection network TG
because the DLC does not support mutiple links between the local and destination addresses. The
session will fail, with the specified sense code.
Explanation SNA Switch cannot start a link to an adjacent node over a connection network TG
because the link address on the local node is not compatible with the link address on the adjacent
node. The session will fail, with the specified sense code.
Book Title
2635
SNASW Messages
Explanation An APPC transaction program or CPI-C application has ended abnormally with active
conversations. This usually indicates an error in the application. SNA Switch will deactivate all
sessions currently being used by the application.
Recommended Action Run a trace on the APPC API or the CPI-C API to see the sequence of verbs
causing the problem.
Explanation Abnormal UNBIND request received. This may indicate a configuration error, or a
protocol error. The session will fail with the specified sense code.
Recommended Action If the sense code indicates a configuration error, check for inconsistencies
between the configuration at the local LU and the configuration at the partner LU. If the
configuration is consistent and the problem persists, contact support with details of the problem.
Explanation The local node is a Branch Network Node or Network Node and a downstream node
registered an Associated Resource that was not an ENCP resource.
Recommended Action None, the node will force the resource type to be ENCP.
Explanation Memory failure in trying to allocate space to route a back- level alert or resolution to
the parent MS process. The alert or resolution will not be sent. It is logged here.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation An LU received an aping with data length greater than the maximum allowed. The
conversation will be terminated with primary_rc of DEALLOC_ABEND.
Recommended Action Report the error. SNA Switch LUs should not be apinged with a data size
greater than the defined maximum.
Book Title
2636
SNASW Messages
Explanation An ACTLU was received for an LU from the wrong SSCP. The ACTLU is rejected with
sense code 084B0000 (i.e. the LU activation attempt fails).
Recommended Action If it is required that the LU accepts the ACTLU (i.e. that the activation attempt
succeeds) then the LU definition must be changed so that either i) the LU requires the particular
SSCP Identifier that is actually received from the SSCP ii) the LU accepts any SSCP Identifier.
Explanation DLUR has requested a persistent pipe to a DLUS but the DLUS does not support
persistent pipes. The sense codes are as follows. 088E0009 - the DLUR has failed the pipe activation
because it requires all pipes to be persistent. 08A0000C - the DLUS has failed the pipe activation
because there is no PU needing service. The attempt to activate a persistent pipe to the DLUS will
fail.
Recommended Action If the DLUR is unable to contact a different DLUS that does support persistent
pipes then the following should be considered. If the sense code is 088E0009 then DLUR
requirement for persistent pipes could be removed. Otherwise, the DLUS must be upgraded to
support persistent pipes.
Explanation LU type 0,1,2 or 3 application sent invalid Acknowledgment or Status message. Status
Error sent to application.
Explanation LU type 0,1,2 or 3 application sent invalid Data message. Status Acknowledge
(NACK-2) sent to application.
Explanation LU type 0,1,2 or 3 application sent invalid Status Control message. Status Control
(NACK-2) sent to application.
Book Title
2637
SNASW Messages
Explanation The node failed to start a timer in order to retry CP-CP sessions to a Network Node
Server. The node will not automatically attempt to activate CP-CP sessions and so may be left with
no CP-CP sessions at all or CP-CP sessions with a node that is not the best available. CP-CP sessions
will however be retried in the normal way when a local application needs them or a new link
activates.
Recommended Action None if CP-CP sessions are not required or if the administrator is happy with
the existing Network Node Server. If the administrator wants to start CP-CP sessions they can be
started manually.
Explanation BIND race with single-session partner LU. This is a normal network race condition. The
race is resolved in favour of the LU with the higher name. In this case the partner LU lost the race.
Session activation will fail with specified sense code.
Explanation Buffer congestion relieved. SNA Switch will stop throttling back session traffic. If the
congestion eases further SNA Switch will start to increase pacing windows on adaptively paced
sessions.
Explanation CP-CP sessions deactivated while broadcast Locate in process. Session activation may
fail.
Recommended Action This log simply flags the fact that a session failure impacted a pending
broadcast Locate. Other, more specific, logs give reasons for the session failure and appropriate
actions.
Explanation CP-CP sessions established between two network nodes in different networks. CP-CP
sessions will be deactivated with the specified sense code.
Book Title
2638
SNASW Messages
Explanation CP-CP sessions have been established with an adjacent end node which was previously
defined using snasw location. The invalid directory definitions for the end node and any of its LUs
will be removed.
Explanation CPSVRMGR pipe failed to specified DLUS. Any PUs using the specified DLUS are
deactivated (that is, DACTPU(cold) is sent. DLUR may attempt to contact one or more backup
DLUS’s, if configured.
Recommended Action If a pipe with backup DLUS is not initiated automatically manually restart any
required PUs
Explanation CRV exchange failed. This indicates the cryptography keys configured at this LU and
the partner LU are inconsistent. Session will be deactivated with the specified sense code
(08350001).
Recommended Action Use information on the session deactivated problem log (log 271) to identify
the local LU and partner LU, and correct the mismatch in cryptography keys.
Explanation CRV exchange failed. This indicates the cryptography keys configured at this LU and
the partner LU are inconsistent. Session will be deactivated with the specified sense code
(08350001).
Recommended Action Use information on the session deactivated problem log (log 271) to identify
the local LU and partner LU, and correct the mismatch in cryptography keys.
Explanation CRV exchange failed. This indicates the cryptography keys configured at this LU and
the partner LU are inconsistent. Session will be deactivated with the specified sense code
(08350001).
Book Title
2639
SNASW Messages
Explanation Central Resource Registration failure. Network performance may degrade because of
additional broadcast Locate searches.
Explanation Central Resource Registration failure and invalid correlator received. Network
performance may degrade because of additional broadcast Locate searches.
Explanation A connection setup NLP has been received, specifying a previous instance of this NCE.
The NCE must have been shut down and restarted since processing the Route Setup request No RTP
connection can be started, so the NLP will be discarded.
Explanation A Connection Setup NLP was rejected because it specified the CP-CP session or Route
Setup Topic ID, but was received on a TG which does not support the Control Flows over RTP
Tower. The CP-CP session or Route Setup RTP Connection will fail with sense code HA0010017.
Explanation A correlation error was detected while processing an MDS_MU. The MDS_MU will not
be processed. If the MDS_MU originated at the local node the SEND_MDS_MU verb containing
the MDS_MU will be returned to the sending application noting the error. If the MDS_MU did not
originate from the local node, an error message will be returned to the originating application. An
error message may also be sent to other applications if they are affected by the correlation clash.
Recommended Action User should reissue the SEND_MDS_MU but with a correct correlator value.
Book Title
2640
SNASW Messages
Explanation The Buffer Manager Monitor detected critical buffer congestion SNA Switch will
throttle back session traffic by withholding pacing responses or resetting pacing windows on
adaptive-paced sessions until the congestion has reduced.
Recommended Action This condition can occur if the node receives a large, sudden burst of data
traffic on several sessions. The condition should clear itself automatically, but if it occurs frequently,
it may indicate the node is routing more sessions than it can handle efficiently with the available
buffer storage. Reduce the number of sessions through the router.
Explanation The Buffer Manager detected critical buffer congestion while attempting to relieve a
previous congestion condition. SNA Switch will throttle back session traffic by withholding pacing
responses or resetting pacing windows on adaptive-paced sessions until the congestion has reduced.
Recommended Action This condition can occur if the node receives a large, sudden burst of data
traffic on several sessions. The condition should clear itself automatically, but if it occurs frequently,
it may indicate the node is routing more sessions than it can handle efficiently with the available
buffer storage. Reduce the number of sessions through the router.
Explanation A DLUS-defined DSPU name clashes with the locally-defined DSPU name of a
different PU. An implicit link will fail. The ACTPU for the DSPU connected over this link will be
rejected.
Recommended Action Reconfigure this node, or the DLUS, to remove the clash in the use of this PU
name. If the DLUS and the DLUR use the same PU name, then they must apply this name to the
same PU.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2641
SNASW Messages
Explanation A Delete request failed, either because the entry was defined as a home entry at the
network node server, or because the resource was not found. Neither error is severe, and will not
affect future registration and deletion, or other aspects of network operation. Delete attempt has
failed, further deletion and registration will continue unaffected.
Explanation A dependent LU-LU session has been deactivated because the LU has been deleted.
None.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Different PUs have LUs whose
names clash %s
Explanation Two LUs of the same name exist under different PUs. One is already activated and
DLUS has attempted to activate the other. The second LU will not be activated.
Recommended Action Rename one of the LUs with a unique network name.
Explanation A LOCATE message received with duplicate PCID. This could occur if two LEN nodes
send BINDs to SNA Switch at the same time and with the same PCID. Session activation will fail
with the specified sense code.
Recommended Action None. The downstream box should retry the session activation using a different
PCID.
Explanation The local LU failed to add an entry into the signed-on-to list when sending a PV sign-on
Attach (FMH-5) due to resource shortage. The Attach wil be sent, but will not contain the sign-on
request.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2642
SNASW Messages
Explanation The partner TP issued a SEND_ERROR or DEALLOCATE verb specifying error data.
an error state was generated by the partner TP. The specified TP will experience a problem.
Subsequent recovery or termination of the conversation will be determined by the applications.
Recommended Action Check that both the local TP and the partner TP exist, are correctly named, and
are working properly.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Error data sent to partner LU.
%s
Explanation The local TP issued a SEND_ERROR or DEALLOCATE verb specifying error data.
The specified TP will experience a problem. Subsequent recovery or termination of the conversation
will be determined by the applications.
Recommended Action Check that both the local TP and the partner TP exist, are correctly named, and
are working properly.
Explanation MS Capabilities received an error message. This is assumed to be the result of a send
failure. The error message received will be logged so that send failure types can be examined. MS
capabilities will take appropriate recovery action if the failed send effects the focal point table.
Explanation The system was unable to correlate an error received on an alert send with the alerts
stored in the send alert queue. The send alert queue is either too small and the original alert has been
deleted or a previous error prevented the alert from being held on the queue. The alert will not be
sent to the focal point.
Recommended Action Investigate whether prior memory shortage caused alert not to be held on the
queue.
Explanation The desired number of buffers could not be reserved for a buffer pool. The receive
pacing window size for the session will not increase as fast as configured.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2643
SNASW Messages
Explanation The DLUR has failed to contact either the DLUS or the backup/ default DLUSs after
the configured number of retries. Contact is not made with the DLUS.
Recommended Action Check earlier logs for causes of individual failures to contact Host. Resolve any
problems or increase the timeout or retry count and try again.
Explanation The DLUR has failed to contact either the default primary DLUS or the default backup
DLUS or both after the configured number of retries when attempting to activate a persistent pipe
required to enable a DLUS-dependent port. The DLUS-dependent port is not enbaled.
Recommended Action Check earlier logs for causes of individual failures to contact Host. Resolve any
problems or increase the timeout or retry count and try again.
Explanation Failed to allocate memory for storage of resource in the register list. Registration will
not take place immediately.
Explanation The system received a send failure for an alert stored on the send alert queue. No held
alert function is available to store the alert until another focal point is established. alert to the alert
handler. The alert will not be sent, however, it will be logged.
Explanation The system received a send failure for a local MS capabilities originated message. MS
capabilities will treat the send failure as a loss of connectivity to the partner node. If focal point
relationships are affected then MS capabilities will take appropriate recovery action.
Book Title
2644
SNASW Messages
Explanation An HPR Route Setup RU has been received with an FQPCID that matches an existing
route. The message will be rejected and the route not established.
Explanation An HPR Route Setup RU has been received with format errors The message cannot be
processed, and will be discarded.
Explanation HPR manager failed to get memory to send an RTP indication. The data_lost flag will
be set in the next indication successfully sent.
Explanation IPDLC could not allocate necessary storage. Some operation may fail. See other logs.
Recommended Action Either decrease the system load (for example, by reducing the number of active
links), or make more storage available to IPDLC.
Explanation IPDLC failed to create a UDP stub. Port activation will fail.
Recommended Action Either decrease the system load (for example, by reducing the number of active
links), or make more storage available to IPDLC.
Explanation IPDLC failed to grow a link hash table. Data transmission rates may be marginally
degraded.
Recommended Action If there are few instances of this log, IPDLC has recovered, and no action is
required. If this log occurs repeatedly, then either decrease the system load (for example, by
reducing the number of active links), or make more storage available to SNAP-IPDLC.
Book Title
2645
SNASW Messages
Explanation IPDLC failed to request a posting. Link activation may fail or data transmission may be
delayed.
Recommended Action Either decrease the system load (for example, by reducing the number of active
links), or make more storage available to IPDLC.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - IPDLC’s UDP stub has failed to
initialise %s
Explanation IPDLC has created a UDP stub, but the UDP stub failed to initialise successfully. Port
activation will fail.
Recommended Action Check surrounding logs and other diagnostics for reports of a failure from a
UDP stub process.
Explanation The space for implicit aliases has wrapped. There is a very slight possibility of duplicate
aliases.
Explanation Inconsistent DLUS Names. The Host has requested the activation of a Downstream link
to a PU by sending an ACTPU. The link is configured to request a different DLUS. The DLUS
initiating the activation is used.
Recommended Action None required. If the Host DLUS is the regular DLUS (i.e., not a backup) then
adjust the downstream link configuration when convenient.
Explanation An independent LU-LU session has been deactivated because the local LU has been
deleted. None.
Explanation Insufficient buffers to create a new buffer pool Activation of some resource (eg. session,
LS) will fail. See other logs.
Book Title
2646
SNASW Messages
Explanation Insufficient information to create a DLUS-defined link. A PU will not be activated. The
ACTPU for the named PU will be rejected with the given sense code.
Recommended Action Correct the PU definition at the DLUS. The DLUS-defined link could not be
created using the information from the DLUS in the TG descriptor (CV x’46’) shown below. For
example, for a Token-Ring link to be created, SNA Switch requires the x’46’ to contain the
following subfields. - x’91’ Signaling information CV specifying EBCDIC ’TR’. - x’92’ Port
identifier containing an 8-byte EBCDIC port name. - x’93’ LSAP info containing a 1-byte
destination SAP address. - x’94’ MAC info containing a 6-byte destination MAC address.
Explanation Branch Network node has insufficient resources to (un)register an adjacent LEN node
The directory of this node and/or that of its NNS may become inconsistent, in that the LEN CP will
still be there when it should not be, or vice versa. Thus session activation to the LEN may fail when
a link to it is active, or neighbouring nodes may believe the LEN to be contactable when the link to
is down.
Recommended Action Ensure sufficient resources are available to SNA Switch and then re-cycle the
link to the required state.
Explanation Branch Network node has insufficient resources to register an LU on an adjacent LEN
node. The LU resource may not be put into the directory, and may not be accessible to other
resources.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Branch Network node has insufficient resources to register an adjacent LEN node’s LU
The directory of this node and/or that of its NNS may become inconsistent, in that the LEN LU will
not be registered when it should be. Thus session activation to the LEN LU may fail when a link to
it is active
Recommended Action Ensure sufficient resources are available to SNA Switch and then re-cycle the
link to the required state.
Book Title
2647
SNASW Messages
Explanation Insufficient storage to create a new buffer pool Activation of some resource (eg. session,
LS) will fail. See other logs.
Explanation Insufficient storage to deactivate limited resource session. The limited resource session
will not be deactivated (although it may be deactivated later). This could result in limited resource
links being kept active while they are not required.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to deactivate a link. The link will not be deactivated
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to forward Alert generated by DLC. Alert will be discarded.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to generate Alert to report invalid received data. Alert is not
generated.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2648
SNASW Messages
Explanation Insufficient storage to initialise the half session. The half session will fail to activate
with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to pass Alert to registered Alert Handler. The alert will not be sent,
however, it will be logged.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to queue alert or resolution for error correlation The alert or
resolution will not be queued, and thus, if an error message regarding the failure to send this alert
or resolution is received, MDS will be unable to correlate it. If the alert or resolution is sent
successfully, no further problems will result.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2649
SNASW Messages
Explanation Insufficient storage to report RTM statistics to host. RTM statistics displayed by host
will be inconsistent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to report RTM status to application. RTM statistics reported and
displayed by application may be inconsistent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Insufficient storage to request posting The component using the Buffer Manager may
fail to operate or lock up. See other logs for effects.
Explanation Insufficient storage to send RTM statistics to host. RTM statistics displayed by host will
be inconsistent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch
Book Title
2650
SNASW Messages
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch
Explanation A value for ARB support that the local node does not support has been received in an
ARB setup segment. The remote node has not completed the ARB negotiation correctly. This is a
protocol error. The connection will be deactivated.
Recommended Action Investigate the cause of the error at the adjacent node.
Explanation An invalid MU type has been received by DLUR from an internal or downstream PU.
None (the invalid MU will be discarded).
Recommended Action If this is an internal PU then contact support with details of this log. If this is
a downstream PU then contact the supplier of the downstream node.
Explanation An invalid TG descriptor was received from a DLUS. The PU will not be activated.
Recommended Action Check the configuration of the DLUS named by this log. Contact support with
details of the problem.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - LDLC command frame retry limit
exceeded %s
Explanation LDLC command frame retry limit exceeded. Link activation will fail, or an active link
will be brought down.
Book Title
2651
SNASW Messages
Explanation LDLC link reported inoperative by underlying media. Link activation will fail, or an
active link will be brought down.
Recommended Action Check for faults at the supplied destination address. Check for faults and error
conditions in the underlying drivers and media. Check for connectivity in the underlying media.
Check for outages on the connection path. Check all your wires are still plugged in.
Explanation An LFSID was found to be in use so SNA Switch is using a different one.
Recommended Action If this log appears frequently, inform your support contact.
Explanation LU type 0,1,2 or 3 format error. This may indicate an interoperability problem. The PIU
containing the error is discarded.
Explanation LU type 0,1,2 or 3 session ended abnormally because of insufficient storage. Session
will be deactivated with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation LU type 0,1,2 or 3 session ended abnormally because of invalid data received from
application. Session will be deactivated with the specified sense code.
Explanation LU type 0,1,2 or 3 session ended abnormally while receiving data. Session will be
deactivated with the specified sense code.
Book Title
2652
SNASW Messages
Explanation LU-mode session limit exceeded - BIND race. This is normal race condition caused by
both the local LU and partner LU attempting to activate the last session on the mode simultaneously.
The race will be resolved in favour of the node with the higher name. In this case the partner LU has
lost the race. Session activation will fail with specified sense code.
Explanation LU6.2 response correlation error. This may indicate an interoperability problem. Sense
codes are as follows. 200E0000 - uncorrelated positive response, or uncorrelated RTR response
Session will be deactivated with the specified sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. If required, run a trace on the specified link station and contact support
with the log and trace.
Explanation LU6.2 session ended abnormally because of insufficient storage. Session will be
deactivated with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation LU6.2 session state error. This may indicate an interoperability problem. Sense codes
are as follows. 20020000 - chaining sequence error 20030000 - bracket state error 20040000 -
received normal flow request when half-duplex flip-flop state not receive 200A0000 - immediate
request mode violated by partner LU 200B0000 - queued response indicator invalid 200E0000 -
unexpected SIGNAL response 200F0000 - received unexpected response or received EXPD RU
before previous EXPD RU has been acknowledged 20120000 - unexpected sense code on negative
response 40040000 - received RQE, BB, CEB chain from contention loser 40110000 - RU category
of response doesn’t match request 40120000 - request code of response doesn’t match request
40210000 - QRI setting on response doesn’t match request The session will be deactivated with the
specified sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. If required, run a trace on the specified link station and contact support
with the log and trace.
Book Title
2653
SNASW Messages
Explanation A link activation race was detected on an ATM port. The remote node is responsible for
resolving this race. The local node will send a negotiation error CV indicating that the remote link
activation request should fail. The local node’s link activation request will succeed.
Explanation A link activation race was detected on an ATM port. The local node is responsible for
resolving this race. The local node will disconnect its link. The remote node’s link activation request
will succeed.
Explanation An automatic retry link station is still inactive after the maximum allowed number of
retries. The link station will remain inactive awaiting operator intervention. In the mean time, the
activation of any sessions relying on this link station will fail.
Recommended Action Check surrounding logs for link activation failures. Check the configuration of
the link station. Check the state of the adjacent node. Issue snasw start link to retry activation.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Link failure because too many
outgoing packets are queued for transmission %s
Explanation A remote node is not processing information fast enough and is causing large queues to
form on this node. Link failure.
Recommended Action Check the error logs on the remote node that this link is connected to.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Link failure because too many
outgoing packets are queued for transmission %s
Explanation A remote node is not processing information fast enough and is causing large queues to
form on this node. Link failure.
Recommended Action Check the error logs on the remote nodes that this MLTG is connected to.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Link failure caused HPR route
setup request to be dropped %s
Explanation Link failure between this node and source of Route Setup req The route setup request is
dropped by this node. The partner node on that link should generate -ve reply.
Book Title
2654
SNASW Messages
Explanation A session or application required SNA Switch to automatically activate a link station,
but the link station was not configured to be automatically activated or was last stopped
non-automatically. The session or application will fail, with the specified sense code.
Recommended Action Either manually activate the link (using snasw start link), or redefine the link
to support automatic activation (using snasw link).
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Local node has received a HPR
Route Setup RU that it cannot forward because the next hop is not HPR-capable so
is acting as the new destination %s
Explanation The local node has received an HPR Route Setup RU that it cannot forward because the
next hop in the route is not HPR-capable. The local node supports RTP so can act as the destination.
The Route Setup will be between the origin node and the local node (the new destination). RTP
Connections will be activated between these two nodes. This is a normal event when the local node
has an auto-activateable link to a node that does not support RTP. Sessions that originate at (or
beyond) the origin node will use HPR from the origin to the new destination and use ISR from the
new destination and beyond it.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Local node has received a HPR
Route Setup RU that it cannot forward because the next hop is not HPR-capable so
is replying with the backout sense code %s
Explanation The local node has received an HPR Route Setup RU that it cannot forward because the
next hop in the route is not HPR-capable. The local node does not support RTP so it can not act as
the destination node and replies with the backout sense code. The Route Setup between the origin
node and the destination fail. RTP Connections cannot be activated between these two nodes. This
is a normal event when the local node has an auto-activateable link to a node that does not support
HPR. It may be possible for an intermediate node in the route that supports RTP to take over the role
of the destination node for the Route Setup. If this happens sessions that originate at (or beyond) the
origin node will use HPR from the origin to the new destination and use ISR from the new
destination to the local node (and beyond it). If no intermediate node is able to act as the destination
then HPR will not be used at all by such sessions.
Explanation The local node has received an HPR Route Setup RU as the destination node but cannot
accept it because it does not support RTP. The local node replies with the backout sense code. The
Route Setup between the origin node and this node will fail. RTP Connections cannot be activated
between these two nodes. This is a normal event when another HPR-capable node has an
auto-activateable link to this node. It may be possible for an intermediate node in the route that
supports RTP to take over the role of the destination node for the Route Setup. If this happens
Book Title
2655
SNASW Messages
sessions that originate at (or beyond) the origin node will use HPR from the origin to the new
destination and use ISR from the new destination to the local node (and beyond it). If no
intermediate node is able to act as the destination then HPR will not be used at all by such sessions.
Explanation A network search for which this node was the originator or the network node server has
failed. The most common sense codes are as follows (the sense code is an amalgam of sense codes
received from the various nodes that took part in the search). 08900060 - insufficient storage to
process Locate search 08900010 - routing error on a directed Locate search 08900070 - session
outage in the search tree 0812000A - insufficient resources at the CDS These sense codes usually
indicate a transient problem in the network (either a resource shortage, or link failure). Session
activation will fail with the specified sense code.
Recommended Action Retry the session activation. If the problem persists, contact support with
details of the problem.
Explanation Local node timed out waiting for a Locate response from the specified adjacent node.
This typically indicates a problem in another node in the network not responding to Locates
(possibly because only one CP-CP session is active with an adjacent node). The Locate will be failed
with the specified sense code, which is one of the following 08120010 - the adjacent CP is short of
resources, CP-CP sessions will be deactivated 08900060 - search failure: the adjacent CP does not
have sufficient resources (CP-CP sessions will not be deactivated)
Recommended Action Verify that there are no nodes in the network with a single CP-CP session active
to an adjacent node.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - MDS unable to get memory for
SNASVCMG session list entry %s
Explanation MDS unable to get memory for a SNASVCMG session control block. The control block
will not be obtained.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation MDS unable to get buffer to send TP_ENDED for SEND_TP. TP_ENDED will not be
sent.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2656
SNASW Messages
Explanation MS Capabilities failed to get space to send a message. The message will not be sent. If
the intended message was a request for focal point services, MS will pursue focal point services
alternatively. If the intended message was to revoke a previous focal point, the message will not be
sent. The node will still appear in the focal point’s sphere of control list.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation The system was unable to add the product set id or the date time stamp requested due to
either memory shortage or the addition causing an NMVT to exceed maximum size. Additions will
not be made to the signal.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation The system was unable to allocate resource to set up a link control block for a received
PU_STATUS message. The active link will be treated as unknown by MS. Any messages received
over the link will be returned as undeliverable. Any TRANSFER_MS_DATA or SEND_MDS_MUs
received from applications specifying the link in the PU_STATUS will be returned with link_name
unknown.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation LU6.2 session format error. This may indicate an interoperability problem. Sense codes
are as follows. 080F6051 - security error (FMH12 error) 10030000 - function not supported
(unrecognised request code) 10050000 - SIGNAL or LUSTAT request too short 10084001 - invalid
FM header type (not 5, 7 or 12) 40030000 - BB not allowed 40040000 - CEB or EB not allowed
40070000 - definite response not allowed 40090000 - CD not allowed 400B0000 - chaining error or
EC,RQE1/2,CD RU received on full-duplex conversation 400C0000 - bracket error 400F0000 -
incorrect use of format indicator (FI) 40100000 - alternate code not supported 40110000 - incorrect
specification of RU category 40120000 - incorrect specification of request code 40130000 -
incorrect specification of SDI and RTI 40140000 - incorrect use of DR1I, DR2I and ERI 40150000
- incorrect use of QRI 40160000 - incorrect use of EDI 40170000 - incorrect use of PDI 40180000
- incorrect setting of QRI with bidder’s BB 40190000 - incorrect indicators with last-in-chain
request The session will be deactivated with the specified sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. If required, run a trace on the specified link station and contact support
with the log and trace.
Book Title
2657
SNASW Messages
Explanation MDS failed to get needed memory during the creation sequence. The MDS creation will
fail.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation The system was unable to needed memory for processing an MDS_MU. The MDS_MU
will not be processed. If the MDS_MU originated at the local node the SEND_MDS_MU verb
containing the MDS_MU will be returned to the sending application noting the error. If the
MDS_MU did not originate from the local node, an error message will be returned to the originating
application.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation The system was unable to allocate memory needed to send an alert. The alert will not
be sent, however, the sense code of the alert will be logged.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation The system was unable to allocate control block space to process an incoming verb. The
verb will not be processed and it will be returned to the sending application with a primary return
code of NAP_UNEXPECTED_SYSTEM_ERROR.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2658
SNASW Messages
Explanation The system was unable to allocate memory and was thus unable to log data supplied by
the user. The data will not be logged.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - NLP received for RTP connection
which no longer exists %s
Explanation An NLP has been received for an RTP connection which no longer exists The message
cannot be processed, and will be discarded.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - NLP received with format errors
%s
Explanation An NLP has been received with format errors The message cannot be processed, and
will be discarded.
Explanation Network Node server not required. This is logged when a back-level APPN network
node (ie. one that does not support function set 1015) attempt to activate CP-CP sessions with SNA
Switch (EN) when it already has a network node server. The CP-CP session will be deactivated with
the specified sense code. SNA Switch cannot subsequently use this network node as its server unless
all links to it are deactivated (and at least one restarted).
Recommended Action To avoid future problems with bandwidth shortage, increase the bandwidth
available to the local port.
Book Title
2659
SNASW Messages
Recommended Action If possible, increase the bandwidth available to the local port.
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - PU not found for REQACTPU RSP
or REQDACTPU %s
Explanation A REQACTPU RSP or REQDACTPU has been recevied and the node has not been able
to correlate it to a PU_CB. The REQ(D)ACTPU(RSP) will be discarded.
Recommended Action Contact the supplier of the DLUS with details of this log.
Explanation MDS received an MDS_MU that it could not parse correctly. An alert will be raised. If
the MDS_MU originated from a local application, the SEND_MDS_MU will be returned with the
return codes NAP_PARAMETER_CHECK and NAP_INVALID_MDS_MU_FORMAT.
Recommended Action Investigate syntax of MDS_MU sent, correct syntax, and reissue the
SEND_MDS_MU.
Explanation RTP connection has failed to path-switch The RTP connection will be disconnected
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - Protocol Error from DLUS Host:
RU Size too large for SSCP Session %s
Explanation Protocol Error from DLUS. Received an RU too large for SSCP Session. This is
typically due to the SSCP sending too large a LOGON Screen. The Data is thrown away.
Recommended Action If you are expecting an SSCP LOGON screen, enter your LOGON command
as usual.
Explanation SNA Switch detected a protocol error in an PIU received on an intermediate session.
This typically indicates a problem on an adjacent node. The sense codes are as follows. 10010003 -
invalid IPM format 10020000 - RU length error 10030000 - CLEAR request on secondary stage, or
CLEAR response on primary stage 20110000 - sender has overrun pacing window, or PI not set on
Book Title
2660
SNASW Messages
first RU of window 20110001 - unexpected IPM 20110002 - PI set on other than first RU in window
20110003 - invalid pacing response 80070000 - segment error The intermediate session will be
deactivated.
Recommended Action Report the problem in the adjacent node to support (running a trace on the
specified link if more diagnostics are required)
Explanation SNA Switch detected a protocol error on an APPC conversation. Sense codes are as
follows. 10010000 - invalid GDS logical length 1008201D - FMH7 or log data mismatch (for
example, FMH7 not received when expected, or log data truncated, or CEB not set on FMH7 when
expected) 10086000 - received FMH but not FMH7 1008200E - FMH7 format error (log data
concatenation not valid) 1008200A - FMH7 received with no sense data (sense data is zero)
20040000 - An incoming RU has been received on a full-duplex conversation which is in send-only
state The conversation will be terminated, either by an APPC primary_rc of
NAP_CONV_FAILURE_NO_RETRY, or a CPI-C return_code of
CM_RESOURCE_FAILURE_NO_RETRY, and the session deactivated.
Recommended Action Report the protocol error to partner LU support. If additional diagnostic
information is required, run a link trace (the session identifier can be used to correlate this log to
other logs which contain the appropriate link station name).
Explanation Protocol error during CRV exchange. This indicates a possible interoperability problem.
Sense codes are as follows. 20090000 - CRV request received from secondary LU, or CRV response
received from primary LU, or CRV not received when expected 10020000 - CRV RU too short
400F0000 - CRV with FI not set 400B0000 - CRV chain indicators not set to BC, EC 40140000 -
CRV not RQD1 40110000 - CRV not expedited 40150000 - CRV with QRI not set 40080000 - CRV
with PI set 400C0000 - CRV request with BBI, EBI or CEBI set 400D0000 - CRV request with CDI
set 40100000 - CRV request with CSI set to CODE1 40160000 - CRV request with EDI set
40170000 - CRV request with PDI set 40130000 - CRV response RTI and SDI inconsistent Session
will be deactivated with specified sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. Run a trace on the specified link station, and contact support with the log
and trace.
Explanation The RTP Connection has disconnected due to an error Sessions using the connection
will fail
Book Title
2661
SNASW Messages
Explanation An RTP connection is path-switching to a much longer path than it started with. Much
more room is needed in each packet for routing information than was originally planned.
Performance across this RTP connection may degrade, since some packets may have to be
segmented.
Recommended Action If performance degradation is noticed, reactivate failed links then issue the
’PATH_SWITCH’ verb.
Explanation An RTP connection has been dropped by a local link failure (possibly due to operator
intervention) The node will attempt to path switch
Explanation A Route Setup RTP Connection has timed out waiting for status from the adjacent node.
The RTP Connection will be failed.
Recommended Action Investigate the cause of the error at the adjacent node.
Explanation he RTP Connection has timed out The node will attempt to path-switch
Explanation RU length error. This may indicate an interoperability problem. Sense codes are as
follows. 10020000 - RU length error The session will be deactivated with the specified sense code.
Recommended Action For an LU6.2 session, use information on the session deactivated problem log
(271) to identify the local LU and partner LU. If required, run a trace on the specified link station
and contact support with the log and trace.
Explanation ACTLU received when LU already active. ACTLU will be rejected with specified sense
code.
Recommended Action Run a trace on the link station corresponding to the specified PU name. Contact
host support with details of the problem.
Book Title
2662
SNASW Messages
Explanation Received Locate with no Find GDS variable. None (the Locate is discarded).
Explanation A locate reply was received that contained an invalid RSCV. The locate request that
solicited the reply may be failed.
Explanation Received a frame with a badly formed transmission header or a frame that is too small
to be a valid SNA frame. The invalid frame will be discarded. An alert is generated.
Explanation Invalid resource name in received register request. Register request will fail.
Explanation A connection setup NLP has been received from a remote NCE which has shut down
and restarted. An RTP connection still exists from that NCE before it shut down. The old RTP
connection will be disconnected
Explanation The RTP Connection has disconnected due to an error Sessions using the connection
will fail
Book Title
2663
SNASW Messages
Explanation An incoming SIGNAL RU has been received on a full-duplex conversation. The session
will be deactivated with the specified sense code. (10030004)
Error Message %SNASW-4-UNAVAILABLE: EXCEPTION - %lu - SNA Switch could not allocate
necessary storage %s
Explanation SNA Switch could not allocate necessary storage. Some operation may fail. See other
logs.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation A call from SNA Switch to perform a cryptographic operation failed. Session activation
will fail, or an active session will end abnormally with the given sense code, or some other action
will fail. More information may appear in subsequent logs.
Recommended Action Check following logs for evidence of failed session activation. If this is
evident, check MODE, LS, or INTERNAL PU definitions for cryptographic support. Check that any
passwords necessary have been defined. If this problem occurs intermittently or with sessions
already active with the same PLU, SLU and mode then make more storage available to SNA Switch.
Explanation SNA Switch detected a mapped conversation protocol error on an APPC mapped
conversation. The conversation will be terminated, either by an APPC primary_rc of
NAP_CONV_FAILURE_NO_RETRY, or a CPI-C return_code of
CM_RESOURCE_FAILURE_NO_RETRY. The partner TP will fail the conversation with an APPC
primary_rc of NAP_DEALLOCATE_ABEND or a CPI-C return_code of
CM_DEALLOCATE_ABEND. The session will not be deactivated.
Recommended Action Report the protocol error to partner LU support. If additional diagnostic
information is required, run a link trace (the session identifier can be used to correlate this log to
other logs which contain the appropriate link station name).
Book Title
2664
SNASW Messages
Explanation SNA Switch received an error data GDS variable on an APPC mapped conversation. The
conversation will be terminated, either by an APPC primary_rc of
NAP_CONV_FAILURE_NO_RETRY, or a CPI-C return_code of
CM_RESOURCE_FAILURE_NO_RETRY. The partner TP will fail the conversation with an APPC
primary_rc of NAP_DEALLOCATE_ABEND or a CPI-C return_code of
CM_DEALLOCATE_ABEND. The session will not be deactivated.
Recommended Action Report the protocol error to partner LU support. If additional diagnostic
information is required, run a link trace (the session identifier can be used to correlate this log to
other logs which contain the appropriate link station name).
Explanation A Route Setup RTP Connection RTP process received a segmented NLP. This is an error
because all NLPs received should contain Route Setup GDS data, which should never be segmented.
The NLP will be dropped.
Explanation A served end node attempted to delete a directory entry that does not exist. This is
normally caused by a network race condition, causing the Delete request to arrive when the resource
has not been registered. The Delete request is rejected with the specified sense code.
Explanation Session pacing error. This may indicate an interoperability problem. Sense codes are as
follows. 20110000 - sender has overrun pacing window, or PI not set on first RU of window
20110001 - unexpected IPM 20110002 - PI set on other than first RU in window 20110003 - invalid
pacing response 10010003 - invalid IPM format The session will be deactivated with the specified
sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. If required, run a trace on the specified link station and contact support
with the log and trace.
Book Title
2665
SNASW Messages
Explanation Session segmentation error. This may indicate an interoperability problem. Sense codes
are as follows. 80070000 - segmenting error 80070001 - segmentation not supported on this link The
session will be deactivated with the specified sense code.
Recommended Action Use information on the session deactivated problem log (271) to identify the
local LU and partner LU. If required, run a trace on the specified link station and contact support
with the log and trace.
Explanation A bind response was received that accepted session compression, but it did not specify
the compression levels required (either because the response is from a back-level node or because
the bind request was shortened). The compression level negotiation fails and the standard
compression levels are used - this means that compression will be used in both directions even
though it may have been configured for one direction only.
Explanation The Buffer Manager Monitor could not allocate necessary resource. The Buffer
Manager will fail to operate and detect congestion conditions or relief from congestion, possibly
leading to the node locking up.
Explanation The local node has received an HPR Route Setup Reply that contains the backout sense
code and is able to act as the new destination for the Route Setup. The Route Setup has been
successfully backed out. The Route Setup is between the origin node and the local node (the new
destination). RTP Connections will be activated between these two nodes. This is a normal event
when a node in the route has an auto-activateable link to a node that does not support RTP or HPR.
Sessions that originate at (or beyond) the origin node will use HPR from the origin node to the new
destination and use ISR from the new destination and beyond it.
Book Title
2666
SNASW Messages
Explanation UNBIND request received in response to a BIND request. This may indicate a
configuration error, or a protocol error. Common sense codes which typically indicate a
configuration error or a normal race condition include 0805xxxx - the session could not be activated
as session activation limits have been reached 08060014 - the partner LU is not known 0806xxxx -
the BIND specified a resource which is not known 080Fxxxx - security authorization failed
0821xxxx - the BIND supplied an invalid session parameter 0835xxxx - parameter error in BIND
RU at offset xxxx Other sense codes include 0812xxxx - session activation failed due to resource
shortage at the remote node 083Bxxxx - invalid PCID in BIND RU 0852xxxx - duplicate session
activation request 0861xxxx - invalid COS name in BIND RU 088Cxxxx - control vector or subfield
missing from BIND RU 0895xxxx - BIND RU contained a control vector that was in error 0896xxxx
- BIND RU contained a control vector that was too long Session activation will fail with the
specified sense code.
Recommended Action If the sense code indicates a configuration error, check for inconsistencies
between the configuration at the local LU and the configuration at the partner LU. If the
configuration is consistent and the problem persists, contact support with details of the problem.
Explanation Unable to activate an IPDLC link. Link activation cannot continue. This will result in
the failure of an outbound link activation attempt or the rejection of an inbound link activation.
Recommended Action - Check surrounding logs for evidence of buffer congestion. If buffer
congestion is causing this failure, either decrease system load or make more resources available to
IPDLC. - Ensure that the necessary facilities are available for the UDP interface to operate correctly.
- Check that valid DLC specific configuration data was provided to SNAP-IPDLC at define time.
Explanation Unable to activate an IPDLC port. This will result in the failure of a port activation
attempt. No further IPDLC operation will be possible until a port is activated successfully.
Recommended Action - Check surrounding logs for evidence of buffer congestion. If buffer
congestion is causing this failure, either decrease system load or make more resources available to
IPDLC. - Ensure that the necessary facilities are available for the UDP interface to operate correctly.
- Check that valid DLC specific configuration data was provided to IPDLC at define time.
Explanation Unable to activate a Route Setup RTP Connection, during processing of a Route Setup
request. The Route Setup request will fail with the sense code shown. The next Route Setup request
will trigger another attempt to activate the Route Setup RTP Connection.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Book Title
2667
SNASW Messages
Explanation Unable to activate a new session since it would exceed the LU-mode session limits. This
problem is a normal race condition, and so should occur infrequently. Session activation will fail
with specified sense code (which may cause ALLOCATE, MC_ALLOCATE or CMALLC requests
to fail).
Explanation A session required SNA Switch to automatically activate a dynamic link station, but the
request was failed because the owning port was not active. This problem usually indicates an
inconsistent network topology, which may be transient (that is, caused by a normal race condition),
or permanent (indicated by logs 127 or 128). The session will fail, with the specified sense code.
Recommended Action If possible, increase the port activation limits. Otherwise, check the
consistency of the network topology.
Explanation A session required SNA Switch to automatically activate a dynamic link station, but the
request was failed because it would have exceeded the maximum number of concurrently active
outbound links allowed for the owning port. This number is the total link-activation limit minus the
inbound link-activation limit (that part of the total limit reserved for active inbound links). This
problem usually indicates an inconsistent network topology, which may be transient (that is, caused
by a normal race condition), or permanent (indicated by logs 127 or 128). The session will fail, with
the specified sense code.
Explanation A session required SNA Switch to automatically activate a dynamic link station, but the
request was failed because it would have exceeded the port total link-activation limit. This problem
usually indicates an inconsistent network topology, which may be transient (that is, caused by a
normal race condition), or permanent (indicated by logs 127 or 128). The session will fail, with the
specified sense code.
Book Title
2668
SNASW Messages
Explanation A session or application required SNA Switch to automatically activate a link station,
but the request was failed because the owning port was not active. This problem usually indicates
an inconsistent network topology, which may be transient (that is, caused by a normal race
condition), or permanent (indicated by logs 127 or 128). The session or application will fail, with
the specified sense code.
Recommended Action If possible, increase the port link-activation limits. Otherwise, check the
consistency of the network topology.
Explanation A session or application required SNA Switch to automatically activate a link station,
but the request was failed because it would have exceeded the maximum number of concurrently
active outbound links allowed for the owning port. This number is the total link-activation limit
minus the inbound link-activation limit (that part of the total limit reserved for active inbound links).
This problem usually indicates an inconsistent network topology, which may be transient (that is,
caused by a normal race condition), or permanent (indicated by logs 127 or 128). The session or
application will fail, with the specified sense code.
Explanation A session or application required SNA Switch to automatically activate a link station,
but the request was failed because it would have exceeded the port total link-activation limit. This
problem usually indicates an inconsistent network topology, which may be transient (that is, caused
by a normal race condition), or permanent (indicated by logs 127 or 128). The session or application
will fail, with the specified sense code.
Explanation Unable to correlate BIND response received during ISR session activation. None. This
is a normal race condition (caused by a BIND request being immediately followed by an UNBIND
request for the same session).
Book Title
2669
SNASW Messages
Explanation Unable to correlate DLC credit for MLTG link. Probably none. This exception will
occur during a window condition in normal link deactivation.
Recommended Action If several instances of this log appear and also poor RTP connection
performance is observed, investigate further by querying link stations which are members of
MLTGs. Unexpectedly low quantities of data sent over a link may indicate problems with DLC
credit. Contact support with details of the problem, including trace of signals sent to and from the
DLCs underlying the affected links.
Explanation Unable to correlate HPR Route Setup Reply The message cannot be processed, and will
be discarded.
Explanation Failed to correlate an UNBIND request received for an ISR session. None
(+RSP(UNBIND) is sent in reply). This is a normal race condition (typically caused by UNBIND
requests for the same session crossing).
Explanation Unable to correlate received BIND response. This is a normal race condition, caused by
a BIND being followed immediately by an UNBIND for the same session. BIND response is
discarded.
Explanation Unable to correlate received BIND response. This is probably caused by a normal race
condition (a BIND request, followed immediately by an UNBIND request and then by another BIND
request using the same LFSID - the response to the first BIND request will not be correlated). None
(BIND response will be discarded).
Book Title
2670
SNASW Messages
Explanation Unable to correlate received INIT-SELF response or NOTIFY request. This is a normal
race condition (caused by the session being deactivated before the INIT-SELF response has arrived).
None (request or response is discarded).
Explanation Unable to correlate received UNBIND request. This is a normal race condition (caused
by UNBIND requests crossing). None (will send a +ve response to UNBIND).
Explanation Unable to create a new LDLC_CTRL instance. Link activation cannot continue. This
will result in the failure of an outbound link activation attempt or the rejection of an inbound link
activation.
Recommended Action Check surrounding logs for evidence of buffer congestion. If buffer congestion
is causing this failure, either decrease the system load or make more resources available to LDLC.
Explanation Unable to extend local form session identifier routing table. Session activation will fail
with the specified sense code.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation A session required SNA Switch to automatically activate a dynamic link station, but
SNA Switch was unable to identify the requested connection network TG. This problem usually
indicates an inconsistent network topology, which may be transient (that is, caused by a normal race
condition), or permanent (indicated by logs 127 or 128). The session will fail, with the specified
sense code.
Book Title
2671
SNASW Messages
Explanation A session required SNA Switch to automatically activate a dynamic link station, but
SNA Switch was unable to identify the requested connection network. This problem usually
indicates an inconsistent network topology, which may be transient (that is, caused by a normal race
condition), or permanent (indicated by logs 127 or 128). The session will fail, with the specified
sense code.
Explanation A locally initiated dependent session activation request required SNA Switch to
automatically activate a link to a specified PU name, but SNA Switch was unable to identify the a
link to the PU. This problem indicates an inconsistent local configuration which is transient and is
caused by a recent modification. The session activation request will fail, with the specified sense
code.
Recommended Action Check the consistency of the local configuration (link definitions can be
viewed using show snasw link).
Explanation A session required SNA Switch to automatically activate a link station, but SNA Switch
was unable to identify the requested link. This problem usually indicates an inconsistent network
topology, which may be transient (that is, caused by a normal race condition), or permanent
(indicated by logs 127 or 128). The session will fail, with the specified sense code.
Explanation Failed to forward an HPR Network Layer Packet because the ANR label could not be
matched to an outgoing link. This is usually a normal race condition when an HPR-capable link is
deactivated, although it may also be caused by an earlier resource shortage (look for log 192). An
RTP connection will attempt to path switch, or may fail.
Recommended Action Use show snasw link to look for an active HPR-capable link with the specified
ANR label. If there is one, then the problem has been caused by a storage shortage. Either decrease
the system load (for example, by reducing the number of active sessions, or make more storage
available to SNA Switch.
Book Title
2672
SNASW Messages
Explanation Route Selection Control Vector generated for route was too long (must be less than 256
bytes long). A session activation will fail with the specified sense code.
Recommended Action Reconfigure the network to ensure there is a short enough route between the
origin and destination nodes.
Explanation No suitable TG could be found from the origin end node to the backbone network for
the class of service specified for a session activation. This may be caused by a temporary link failure
between the origin node and a network node. A session activation will fail with the specified sense
code.
Recommended Action First check for a link failure at the origin node that explains the route failure.
If no link failure is found, either - change the mode-to-COS mapping on the origin node or its
network node server to use a different class of service, or - reconfigure the network to ensure there
is a usable route from the origin node to the backbone network (for example, by defining and/or
activating another link from the origin node to a network node).
Explanation No suitable TG could be found from the backbone network to the destination end node
for the class of service specified for a session activation. This may be caused by a temporary link
failure between the destination node and a network node. A session activation will fail with the
specified sense code.
Recommended Action First check for a link failure at the destination node that explains the route
failure. If no link failure is found, either - change the mode-to-COS mapping on the origin node or
its network node server to use a different class of service, or - reconfigure the network to ensure
there is a useable route from the destination node to the backbone network (for example, by defining
and/or activating another link from the destination node to a network node).
Explanation A Class of Service name specified for a session activation could not be associated with
a valid COS. A session activation will fail with the specified sense code.
Recommended Action Ensure no mode-to-COS mapping tables at the origin node or its network node
server use the unrecognised COS.
Book Title
2673
SNASW Messages
Explanation No suitable TG could be found for a session activation to an adjacent node for the given
Class of Service. This may be caused by a link failure. A session activation will fail with the
specified sense code.
Recommended Action Check for a link failure that explains the failure. If no link failure is found
reconfigure the network to ensure there is a useable link between this node and the specified adjacent
node.
Explanation Unable to grant credit LDLC is unable to grant further send credit.
Recommended Action Check surrounding logs for evidence of buffer congestion. If buffer congestion
is causing this failure, either decrease the system load or make more resources available to LDLC.
Explanation The local LU was unable to process a Sign-Off verb issued by a local TP due to resorce
shortage. The Sign-Off request will fail, and any entries in the signed-on-to and sign-on-from lists
will remain valid.
Recommended Action Either decrease the system load (for example, by reducing the number of active
sessions), or make more storage available to SNA Switch.
Explanation Unable to route inter-node session data. This usually indicates a race condition when an
inter-node session is deactivating. None.
Explanation Unable to route intra-node session data. This usually indicates a race condition when an
intra-node session is deactivating. None.
Book Title
2674
SNASW Messages
Explanation The specified link is configured to support CP-CP sessions, but these sessions could not
be started. This could either be because the remote node is not configured to support CP-CP sessions
on this link, or because both the local and remote nodes are End Nodes, and hence CP-CP sessions
are not allowed to be started. CP-CP sessions will not be established.
Recommended Action Correct the configuration mismatch, either by removing CP-CP sessions
support from the local connection definition, or by adding it to the adjacent node’s connection
definition.
Explanation Unrecognised LDLC RU identifier. This packet cannot be processed by LDLC and will
be discarded. Link activation may fail. Link deactivation may fail. Data may be lost. This may
indicate an interoperability problem.
Recommended Action Check surrounding logs for other evidence of interoperability problems. If
failures or problems occur, gather trace of the protocol flows then report this problem to support.
Explanation Unrecognised NHDR routing instruction. This packet cannot be routed by LDLC and
will be discarded. Data may be lost. This may indicate an interoperability problem.
Recommended Action Check surrounding logs for other evidence of interoperability problems. If
failures or problems occur, gather trace of the protocol flows then report this problem to support.
Explanation A signal was received which was unrecognized and could not be returned to the sender.
The signal memory will be freed.
Recommended Action Check that issued signals are acceptable according to the API specification.
Book Title
2675
SNASW Messages
Error Message %SNASW-4-UNAVAILABLE: SNASw process, type 0x%x ran for %lu ms
processing IPS of type 0x%x, address 0x%lx
Explanation A process within SNA Switch ran for an unexpectedly long time.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SNASW-6
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - A PLU-SLU session has been activated
for LU type 0,1,2 or 3 %s
Explanation A PU that had previously been logged as hung is now not believed to be hung. There
will be no further action taken
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - A PU-SSCP session has been activated
%s
Book Title
2676
SNASW Messages
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - Adjacent node has changed its CP
name %s
Book Title
2677
SNASW Messages
Explanation CP-CP sessions have been successfully established with the adjacent node.
Book Title
2678
SNASW Messages
Explanation The DLUR is deactivating a persistent pipe because it is not required to keep it active.
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - HPR-capable SNA Switch link started
%s
Explanation An SNA Switch link has been successfully started (on a node that supports HPR).
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - Implicit link limit on port reached
%s
Explanation An implicit, dynamic or discovery link could not be activated because the implicit link
limit defined on the port has been reached or exceeded. The link type being activated is: 1 - dynamic
3 - implicit 4 - discovery
Explanation Invalid IP address specified for a IPDLC link. The link will fail to start.
Recommended Action Correct the configuration. These settings are supplied in the address
information passed to SNA Switch on snasw link.
Book Title
2679
SNASW Messages
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - Link activation race has occurred %s
Explanation Link activation race has occurred Link activation will complete, but the routes may be
different in each direction. No other effect will be noticeable.
Explanation A non-APPN link station to an upstream host has been successfully started.
Explanation A non-APPN link station to an upstream host has been successfully stopped.
Book Title
2680
SNASW Messages
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - Locate search failed: LU not found
%s
Explanation A network search for which this node was the originator or the network node server
failed to locate the target LU. This may be caused by the target LU name being incorrect, the target
system being inoperative, or by link errors in the backbone of the network. Session activation will
fail with the specified sense code.
Recommended Action If the target LU name is correct, check that the system the LU is defined on is
active. If the system is active, check the topology of the network to ensure that the target system (or
its network node server) is reachable from this node.
Error Message %SNASW-6-UNAVAILABLE: INFO - %lu - Processed APING from partner LU. %s
Book Title
2681
SNMP Messages
Explanation The session limits for a local LU, partner LU and mode have changed. The termination
count indicates the number of sessions SNA Switch will deactivate as a result of the change in
session limits.
SNMP Messages
This section contains Simple Network Management Protocol (SNMP) messages.
SNMP-3
Recommended Action Make sure that the community and user name used in the SNMP request has
been configured on the router.
Book Title
2682
SNMP Messages
Error Message %SNMP-3-DVR_DUP_REGN_ERR: Attempt for dupe regn with SNMP IM by driver
having ifIndex [dec] and ifDescr [chars]
Explanation A driver is attempting to register an IDB with the interface manager while there is
already an interface with the same ifIndex and ifDescr but different IDB registered. A duplicate
registration would cause the interface counters shown by SNMP to not work properly for this
particular interface.
Explanation A driver is attempting to register an IDB that is already registered with the interface
manager. This is just a warning message and handled by SNMP.
Explanation The dynamic synchronization of an SNMP MIB to the standby device failed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation An SNMP packet was dropped because the input queue is full.
Recommended Action Enter the show snmp command to see the number of packets dropped. Stop any
SNMP access to the device until the error condition has recovered.
Book Title
2683
SNMP Messages
Explanation A call has been made to the function from an interrupt handler. This is not permitted.
The function call will fail and the device will reboot down the stack in a memory allocation call.
Recommended Action If this message recurs, copy the message exactly as it appears on the console
or in the system log. Research and attempt to resolve the issue using the tools and utilities provided
at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation This is a software development debug message. The number of SNMP traps defined
exceeded the maximum allowed in a checkpoint synchronization message.
Recommended Action (These actions apply only to the developer, and not to the user.) Increase
SNMP_SYNC_BITMASK_MAX to a higher value. Check smci_rf_status_event() for further
details.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
Book Title
2684
SNMP Messages
SNMP-4
Error Message %SNMP-4-HIGHCPU: Process exceeds %dms threshold (%dms IOS quantum) for
%s of %s--result %s
Explanation A warning threshold was exceeded when SNMP was processing a variable binding.
Recommended Action Enter the debug snmp packet command to determine the contents of the
SNMP request that is causing the message. Some MIB objects require a relatively large amount of
time to process. MIB objects in the multi-variable-binding are processed one by one. If possible, do
not retrieve MIB objects appearing in this messages by using multi-variable-binding SNMP PDUs.
Copy the error message exactly as it appears, and report it along with any debug output to your
technical support representative.
Explanation An attempt to create a user failed, probably because the engine ID of the remote agent
or SNMP manager was not configured.
Recommended Action Configure the remote snmpEngineID and reconfigure the user. If this message
recurs, copy the message exactly as it appears on the console or in the system log. Research and
attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With
some messages, these tools and utilities will supply clarifying information. Search for resolved
software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SNMP-5
Book Title
2685
SNMP_BULKSTAT Messages
Error Message %SNMP-5-MODULERESET: [chars] object has been set to ’reset’ for
[chars]=[dec] from IP address [chars].
SNMP_BULKSTAT Messages
This section contains Simple Network Management Protocol (SNMP) bulk data collection messages.
SNMP_BULKSTAT-3
Error Message %SNMP_BULKSTAT-3-5: Memory not available for [chars] for [chars]
Explanation Data collection or transfer could not be successfully carried out because of lack of
memory.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
Explanation The user name or password specified in the error message might not have the required
privileges to write a file to the network management station specified in the error message, or the
destination directory specified in the error message is invalid.
Recommended Action Ensure that the user name and password in the network management station
address has the necessary privileges to write to the destination directory.
Explanation The buffer size is insufficient to accommodate the header for the bulk data file. The
header contains the schema definitions of all the configured schemas.
Recommended Action Increase the maximum buffer size using the buffer-size size-of-buffer
command, where size-of-buffer is the increased buffer size.
Book Title
2686
SNMP_MGR Messages
SNMP_BULKSTAT-4
Explanation The bulk data file is too large for the configured buffer size for a single transfer interval.
Data collection will continue in another new buffer of the configured size, and the collected buffer
will be transferred to the configured destination.
Recommended Action Increase the maximum buffer size using the buffer-size size-of-buffer
command, where size-of-buffer is the increased buffer size.
Explanation The collected bulk data file could not be successfully transferred to the primary network
management station address specified in the error message. This condition can occur because the
primary network management address is not configured or the configured primary network
management station address is unreachable. If a secondary network management station address is
configured, the collected bulk data file will be sent to the secondary network management station
address.
Recommended Action Ensure that the primary network management station address is configured. If
the primary network management station address is configured, check the connectivity to the
destination indicated by the primary network management station address specified in the error
message.
Explanation The collected bulk data file could not be successfully transferred to the secondary
network management station address destination specified in the error message. This condition can
occur because the secondary network management station address is not configured or the
configured secondary network management station address is unreachable. If a retention interval is
not configured, the bulk data file will be immediately deleted. If a retention interval is configured,
retries will be attempted for the configured number of times.
Recommended Action Check the connectivity to the destination indicated by the secondary network
management station address shown in the error message.
SNMP_MGR Messages
This section contains Simple Network Management Protocol (SNMP) manager messages.
Book Title
2687
SNMP_MGR Messages
SNMP_MGR-3
Explanation This SNMP inform destination uses an unknown transport type. Inform notifications
cannot be sent to this destination.
Recommended Action Copy the error message and the output from show techsupport exactly as it
appears, and report it to your technical support representative.
Explanation A table entry cannot be found for the indicated SNMP informs destination. As a result,
inform notifications will not be sent to this destination.
Recommended Action Delete and readd the informs destination by entering the snmp-server host
configuration command. If this does not clear the condition, reload the system and copy the message
exactly as it appears on the console or in the system log. Research and attempt to resolve the issue
using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools
and utilities will supply clarifying information. Search for resolved software issues using the Bug
Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require
assistance, open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show snmp host, and show snmp commands and your
pertinent troubleshooting logs.
SNMP_MGR-4
Explanation The SNMP Manager process received an internal response with an unknown status
code.
Recommended Action Copy the error message exactly as it appears on the console or in the system
log. Research and attempt to resolve the error using the Output Interpreter
https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Issue the show tech-support
command to gather data that may help identify the nature of the error. Also perform a search of the
Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet
http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical
support.
Book Title
2688
SNMP_MIB_ISSU Messages
SNMP_MIB_ISSU Messages
This section contains Simple Network Management Protocol (SNMP) MIB in-service software upgrade
(ISSU) messages.
SNMP_MIB_ISSU-2
Error Message %SNMP_MIB_ISSU-2-GET_BUFFER: SNMP MIB ISSU client failed to get buffer
for message. Error: %d (%s)
Explanation The SNMP MIB ISSU client was unable to get buffer space for building a negotiation
message. As a result, the negotiation message cannot be sent to the standby device and the standby
device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Explanation The SNMP MIB ISSU client could not be initialized. This initialization failure must be
addressed before an in-service software upgrade or downgrade can be performed successfully.
Otherwise, a software upgrade or downgrade will result in downtime.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2689
SNMP_MIB_ISSU Messages
Explanation The SNMP MIB ISSU client was unable to send a session negotiation message to the
peer device. If a problem occurs with the ISSU session negotiation, the standby device cannot be
brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show checkpoint client commands and your
pertinent troubleshooting logs.
Explanation An ISSU-compliant client transitions through a series of internal states. The SNMP
MIB ISSU client encountered a client negotiation done state that was unexpected. If a problem
occurs with the ISSU session negotiation, the standby device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated
capability commands and your pertinent troubleshooting logs.
Explanation The SNMP MIB ISSU client was unable to register session information. If a problem
occurs with the ISSU session registration, the standby device cannot be brought up properly.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
Book Title
2690
SNMP_MIB_ISSU Messages
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
SNMP_MIB_ISSU-3
Explanation The SNMP MIB ISSU client capability exchange list is empty, which is an invalid
condition.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show issu capability entries commands and your
pertinent troubleshooting logs.
Explanation Based on the results of the capability exchange, the SNMP MIB ISSU client is not
compatible with the peer.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, and show issu negotiated capability commands and
your pertinent troubleshooting logs.
Error Message %SNMP_MIB_ISSU-3-INVALID_SESSION: SNMP MIB ISSU client does not have
a valid registered session.
Explanation The SNMP MIB ISSU client does not have a valid registered session.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
Book Title
2691
SNMP_MIB_ISSU Messages
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu capability entries, show issu session, and
show issu negotiated capability commands and your pertinent troubleshooting logs.
Error Message %SNMP_MIB_ISSU-3-MSG_NOT_OK: SNMP MIB ISSU client ’Message Type %d’ is
not compatible
Explanation The SNMP MIB ISSU client received an incompatible message from the peer device.
The message cannot be processed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Error Message %SNMP_MIB_ISSU-3-MSG_SIZE: SNMP MIB ISSU client failed to get the MTU
for Message Type %d. Error: %d (%s)
Explanation The SNMP MIB ISSU client was unable to calculate the MTU for the specified
message. The SNMP MIB ISSU client is not able to send the message to the standby device.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu message group, show issu session, and
show issu negotiated version commands and your pertinent troubleshooting logs.
Book Title
2692
SONET Messages
Explanation The SNMP MIB ISSU client was unable to unregister session information.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated
capability commands and your pertinent troubleshooting logs.
Explanation The SNMP MIB ISSU client could not transform the specified message type. If the
transmit transformation failed, the checkpoint message was not sent to the standby device. If the
receive transformation failed, the checkpoint message was not applied on the standby device. In
either case, the SNMP MIB state between the active device and the standby device is not identical.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging, show tech-support, show logging, show issu session, and show issu negotiated version
commands and your pertinent troubleshooting logs.
SONET Messages
This section contains Synchronous Optical Network (SONET) messages.
Book Title
2693
SONET Messages
SONET-3
Explanation APS has reverted to a different version of the PGP protocol between working and
protect routers.
Error Message %SONET-3-APSEVENT: [chars]: APS event type error: event [dec]
undefined
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A new secondary RP was unable to find a device descriptor block corresponding to slot
and unit specified by primary the RP.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2694
SONET Messages
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SONET-6
Error Message %SONET-6-APSREFL: [chars]: Remote reflection of APS status now [chars]
Explanation The APS software has detected a change in the reflected local APS status.
Recommended Action This is an informational message only and occurs in normal operation. No
action is required.
Explanation The APS software has detected a change in the APS status of the remote interface.
Recommended Action This is an informational message only and occurs in normal operation. No
action is required.
SONETMIB-1
Explanation Unable to allocate enough memory to create SONET MIB structure for new interface.
Book Title
2695
SONET Messages
SONETMIB-3
Recommended Action Copy the error message exactly as it appears, and report it to your technical
support representative.
SONICT-1
Explanation There was a failure in the initialization sequence of the sonict chip.
Recommended Action Show cont e0/0/x. Copy the message exactly as it appears on the console or in
the system log. Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information you have gathered. Attach the
following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
SONICT-2
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a configuration that has more memory.
Book Title
2696
SPA Messages
SPA Messages
This section contains shared port adapter (SPA) messages.
SPA-0
Error Message %SPA-0-TEMP_SHUTDOWN: [chars] temperature too high. ([dec]C) SPA has
been shut down.
Recommended Action Ensure that the temperature is normal in the area where the router is located
and resolve any conditions, such as malfunctioning fans, that are causing a temperature increase.
Recommended Action Ensure that the temperature is normal in the area where the router is located
and resolve any conditions, such as malfunctioning fans, that are causing a temperature increase.
Explanation The SPA has been shut down to prevent component damage.
Recommended Action Replace the SPA immediately. Record the associated messages and return the
SPA for service.
SPA-2
Recommended Action Ensure that the temperature is normal in the area where the router is located
and resolve any conditions, such as malfunctioning fans, that are causing a temperature increase.
Book Title
2697
SPA Messages
Explanation One of the measured environmental test points exceeded the nominal voltage threshold.
This condition could cause the system to fail to operate properly.
Explanation Correct the specified condition, or the system may shut itself down as a preventive
measure. Enter the show environment all command to help determine if this problem is due to a
voltage condition.
Explanation One of the measured environmental test points exceeded the nominal voltage threshold.
SPA shutdown has been overridden by the configuration.
Recommended Action Correct the specified condition. Enter the show environment all command to
help determine if this problem is due to a voltage condition.
SPA-3
Explanation An invalid FCI type was passed to the SPA. This is a software error.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Explanation A failure occurred during the SPA environmental monitoring subsystem startup.
Environmental monitoring is not enabled.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant,
upgrade to a larger memory configuration.
Book Title
2698
SPA Messages
Explanation The specified SPA has not registered any sensors with the environmental monitoring
system.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the issue using the tools and utilities provided at
http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying
information. Search for resolved software issues using the Bug Toolkit at
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. If you still require assistance,
open a case with the Technical Assistance Center via the Internet at
http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support
representative and provide the representative with the information that you have gathered. Attach
the following information to your case in nonzipped, plain-text (.txt) format: the output of the show
logging and show tech-support commands and your pertinent troubleshooting logs.
Book Title
2699
SPA Messages
SPA-4
Recommended Action Ensure that the temperature is normal in the area where the router is located
and resolve any conditions, such as malfunctioning fans, that are causing a temperature increase.
Explanation The SPA temperature too low. Component reliability and data integrity may be
compromised.
Recommended Action Raise the ambient temperature if it is too low. If there is no issue with the
ambient temperature, then the SPA temperature sensor has likely failed. If there are no data errors,
this warning can be ignored.
Book Title
2700