CR 30-X 2nd CR 30-Xm - Chapter 03.2 - Tools and Auxiliary Means

Chapter 3.
2
HEALTHCARE Repair and Service
Imaging Services
Tools and auxiliary Means
Document No: DD+DIS230.10E
CR 30-X 2nd
Type 5175 / 200 / 205 / 220 / 225
CR 30-Xm
Type 5179 / 100
► Purpose of this Document
This document describes all tools (software, hardware), which are required for
servicing of the Digitizer.
► Document History
Edition. Release Changes

Revision Date compared to previous Version 1.2
1.3 05-2014 Added modified Destination Settings window for software
higher than CIR_1304 or CIRM1304. See section 2.3.3.
► Referenced Documents
Document Title
DD+DIS230.10E CR 30-Xm / CR 30-X 2nd Service Manual,
Chapter 2 - Functional Description
DD+DIS230.10E CR 30-Xm / CR 30-X 2nd Service Manual,
Chapter 3.6 - Adjustments and Calibrations
DOCUMENT CONTROL NOTE:

The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.
Edition 1, Revision 3
05-2014 Printed in Germany Document Node ID: 30879697
eq_03-2_tools-aux_e_template_v08
Agfa Company Confidential Copyright © 2014 Agfa HealthCare N.V.
Repair and Service
DD+DIS230.10E Tools and auxiliary Means
► Manufacturer
Agfa HealthCare N.V.
Published by
Agfa-Gevaert HealthCare GmbH
Tegernseer Landstraße 161
D - 81539 München
Germany
Copyright  2014 Agfa HealthCare N.V.
All rights reserved.
Technical modifications reserved.
Agfa and the Agfa rhombus are trademarks of Agfa-Gevaert N.V., Belgium, or its
affiliates.
All other trademarks mentioned in this document are held by Agfa HealthCare N.V. or
the respective owners and are used in an editorial fashion with no intention of
infringement.
Nothing contained in this legal notice nor in any text in this document shall be
construed as granting by implication, estoppel or otherwise, any license or right to use
any of the trademarks, service marks, trade names or logos appearing in this document
without the express prior written consent of their respective owner.
WARNING:
Improper operation or service activities may cause damage or injuries.
INSTRUCTION:
(1) Read the "Generic Safety Directions" prior to attempting any operation, repair or
maintenance task on the equipment.
Refer to Document ID 11849633, Agfa Intranet / Agfa Portal via Internet.
(2) Strictly observe all safety directions within the "Generic Safety Directions" and on
the product.
IMPORTANT:
The installation and service of the product(s) described herein is to be performed
by qualified personnel who are employed by Agfa HealthCare N.V or one of its affiliates
or who are otherwise authorized by Agfa HealthCare N.V. or one of its affiliates to
provide such services.

Edition 1, Revision 3 CR 30-X 2nd Type 5175 / 200 / 205 / 220 / 225 Chapter 3.2 / Page 2 of 40
05-2014 CR 30-Xm Type 5179 / 100 Agfa Company Confidential
Repair and Service
LIST OF CONTENTS
1 MACHINE SPECIFIC TOOLS ..................................................................................................5

2 DIGITIZER SERVICE USER INTERFACE...............................................................................7
2.1 General Info ............................................................................................................................10
2.1.1 Device Info ..............................................................................................................................10
2.1.2 Network Info ............................................................................................................................11
2.1.3 E-Labels ..................................................................................................................................12
2.2 Reporting.................................................................................................................................13
2.2.1 Info Counter ............................................................................................................................13
2.2.2 Error Statistics.........................................................................................................................15
2.2.3 Service Activity Log.................................................................................................................16
2.2.4 HOT Report.............................................................................................................................17
2.3 Install & Configure...................................................................................................................18
2.3.1 Software Installation................................................................................................................18
2.3.2 Digitizer Settings .....................................................................................................................19
2.3.3 Destination Settings ................................................................................................................21
2.3.4 Site Specific Data....................................................................................................................23
2.3.5 Installation Wizard...................................................................................................................24
2.3.6 Error Viewer Installation..........................................................................................................24
2.3.7 Log Settings ............................................................................................................................24
2.3.8 Protection Mechanism ............................................................................................................25
2.4 Diagnose & Repair..................................................................................................................26
2.4.1 Explain Error Code..................................................................................................................26
2.4.2 Device Test .............................................................................................................................26
2.4.3 Diagnose Cycle .......................................................................................................................27
2.4.4 Endurance Run Cycle .............................................................................................................29
2.4.5 PMT High Voltage on/off.........................................................................................................30
2.4.6 Reset Relative Counters .........................................................................................................31
2.4.7 Clear Image Queue.................................................................................................................31

Repair and Service
2.4.8 Prepare CAL. Board Replacement .........................................................................................32
2.4.9 Calibrate Cassette Opener Sensor.........................................................................................32
2.5 Maintain & Calibrate................................................................................................................33
2.5.1 Maintenance Indicator.............................................................................................................33
2.5.2 Stall Calibration .......................................................................................................................34
2.5.3 Shading Calibration.................................................................................................................35
2.6 Backup & Restore ...................................................................................................................36
2.6.1 Backup ....................................................................................................................................36
2.6.2 Restore....................................................................................................................................37
3 REMOTE SERVICE................................................................................................................39

Repair and Service
1 Machine specific Tools
Following required tools are part of Digitizer delivery:
Tool Part Number* Purpose

Torx key Commercially available /  TX 10: For the
part of delivery replacement of the chip
reader**
 TX 20: For the
replacement of most parts
of the Digitizer
 TX 30: For the
replacement of the optic
module**
 TX 45: For the removal of
the scan unit
Copper Filter 1.5 mm CM+9 5155 1015 2 Exposure of test images
AL Filter 2.0 mm CM+9 5148 1090 0 Exposure of test images
Limit Pattern CD ROM CM+9 5175 9160 0 Limit pattern, for
CR 30-X 2nd troubleshooting image
quality issues
Limit Pattern CD ROM CM+604948 00 Limit pattern, for
CR 30-Xm troubleshooting image
quality issues
USB Flash Drive with CM+6037431 Transfer data between the
Digitizer Software Service PC and Digitizer.
CIR_XXXX for Part of delivery of the
CR 30-X 2nd CR 30-X 2nd.
USB Flash Drive with CM+6045184 Transfer data between the
Digitizer Software Service PC and Digitizer.
CIRMXXXX for CR 30-Xm Part of delivery of the
CR 30-Xm.
* The last digit in the spare part number indicates the spare part revision at release of this document.
When ordering, the actual revision of the spare part is delivered.
** Part of delivery of the corresponding spare parts.

Repair and Service
Following required tools are not part of Digitizer delivery:
Tool Part Number* Purpose

Service key CM+9 0426 6309 0 To override the safety
switch.
Network Cable Commercially available, Access to the service GUI
Acquire locally via service PC in case the
NX workstation is not
accessible.
Anti-static wrist strap CM+9 9999 0830 0 To avoid static discharges
on electronic components.
CR Phosphor Plate 10+9 9999 1197 0 To clean the Image Plates.
Cleaner (2 bottles)
Prosat wipes 10+9 9999 1219 0 To clean the Mammography
Image Plates.
Vacuum Cleaner Commercially available or To clean the Digitizer during
(220 / 240V, 50 – 60 Hz) CM+9 9999 0895 0 maintenance.
Isoflex Topas NB52 (50 ml) CM+9 9999 9247 0 To grease the spindle in
the area of the spindle nut.
Dirt bags for vacuum CM+9 9999 0896 0 To clean the Digitizer during
cleaner (10 x) maintenance. Fits to
Vacuum Cleaner
CM+9 9999 0895 0
Lint free cloth Commercially available, To clean the Image Plates.
Acquire locally
Magnifying glass 8x CM+9 9579 9904 0 To check image quality of
films at the lightbox.
Flash light Commercially available, For troubleshooting
Acquire locally
Multimeter (Ohmmeter) Commercially available, For troubleshooting
Acquire locally
Service PC Commercially available To copy the Digitizer
software from the PC
to the USB Flash Drive.
To get an explanation about
error codes "offline".

Repair and Service
2 Digitizer Service User Interface
Access to the “Service User Interface” for

the Digitizer is available via browser
(Internet Explorer or Firefox).
Any PC with network access to the
Digitizer can be used.
Figure 1: Service User Interface
It is recommended to use the NX workstation to access the Digitizer service user

interface, as the NX workstation has the error viewer installed by default.
When using a different PC following service functions are not executable, as they
require confirmation in the error viewer:
 Diagnose Cycle
 Endurance Run Cycle
 Shading Calibration
 Stall Calibration
 Prepare CAL. Board replacement
For more information se also section 3, Remote Service.
NOTE:
Screenshots of the Service Graphical User Interface (GUI) represent the status at
release of this document. The actual Service GUI screens can deviate at future
software versions. Service GUI screens showing input or output values are examples
only. They may be different depending on the device specific data and / or the situation
on site.

Repair and Service
Proceeding to access the Service User Interface:

(1) Start the browser.
(2) Enter the Digitizer IP address (e.g. 192.192.192.192) in the browser
address window.
(3) Enter username and password which is provided during the web based training.
Proceeding to quit the Service User Interface:

(1) Select: <Logout>
(2) Follow the Logout wizard.
(3) Close the browser window.
IMPORTANT:
 Do not use the browser “Back” and “Forward” buttons for navigation.
o Only use the navigation menu of the service user interface to go from one
menu to the other.
o In service interface screens with a “cancel” button use this button to leave a
menu: Only by using the “cancel” button the Digitizer is able to stop this
specific function.
 To quit the service user interface use in any case the “Logout” button. When
closing the browser without “Logout”, the user who opens the browser next time
gets access to the Digitizer service interface without having the need to enter the
username and password.

Repair and Service
Following menus are available in the Digitizer service user interface:
Menu See Section

Logout 2
General Info
Device Info 2.1.1
Network Info 2.1.2
E-Labels 2.1.3
Reporting
Info Counter 2.2.1
Error Statistics 2.2.2
Service Activity Logfile 2.2.2
HOT Report* 2.2.4
Install & Configure
Software Installation 2.3.1
Digitizer Settings 2.3.2
Destination Settings 2.3.3
Site Specific Data 0
Installation Wizard 2.3.5
Error Viewer Installation 2.3.6
Log Settings 2.3.7
Protection Mechanism 2.3.8
Diagnose & Repair
Error Code Explanation 2.4.1
Device Test 2.4.2
Diagnose Cycle 2.4.3
Endurance Run Cycle 2.4.4
PMT High Voltage on/off** 2.4.5
Reset Relative Counters 2.4.6
Clear Image Queue*** 2.4.7
Prepare CAL. Board Replacement 2.4.8
Calibrate Cass. Opener Sensor 2.4.9
Maintain & Calibrate
Maintenance Indicator 2.5.1
Stall Calibration 2.5.2
Shading Calibration 2.5.3
Backup / Restore
Backup 2.6.1
Restore 2.6.2
* Menu is available only for SW ≤ CIR_1201 (for CR 30-X 2nd) / CIRM1201 (for CR 30-Xm).
** Menu is renamed from “Switch on/off HV on PMM“ to “PMT High Voltage on/off” for SW ≥ CIR_1305
(CR 30-X 2nd) / CIRM1201 (CR 30-Xm).
*** Menu is available only for SW ≥ CIR_1305 (CR 30-X 2nd) and > CIRM1304 (CR 30-Xm).

Repair and Service
2.1 General Info
2.1.1 Device Info
Purpose Show the device specific data configured in production.
Usage (1) Select: <General Info  Device Info>

Device specific data will be displayed.
NOTE:
The Device specific Data are “read-only” and just for identification
of the device.
Figure 2

Repair and Service
2.1.2 Network Info
Purpose Show the network settings of the Digitizer and the hospital network with
connected devices.
Usage (1) Select: <General Info  Network Info>

Network Info will be displayed.
(2) Select <Ping Destination> to check the network connection to other devices
in the network.
NOTE:
Only this destination can be selected, which has been set-up in the
“Digitizer Settings” window.
The ping test tries to send data to the selected destination in the network
to verify an established connection.
Figure 3

Repair and Service
2.1.3 E-Labels
Purpose The “E-labels” keep information about module specific data like:
 Module serial number
 Last error codes
 Module specific parameters
Usage (1) Select: <General Info  E-Labels>

(2) Select the desired E-Label to view the contents.
Figure 4

Repair and Service
2.2 Reporting
2.2.1 Info Counter
Purpose The Info Counter provides device specific information on following items:
Main Info Counter Section Info Counter Details

Site and System Info  Device info
 Site info
 Hardware info
 Software info
 Configuration info
 Network info
 License info
Device Statistics  Machine running time
 Throughput
Service Statistics  Repair History
 Maintenance History
 HW Modification History
 SW Modification History
 Calibration History
Technical Counters  Cassette / IP Scan Statistics
 Test Cycles
 Component reliability
Failure Statistics  Last Counter Resets
 Start-ups and Resets
 Retries
 Incorrect User Handling
 Cassette Jams
 Image Plate Jams
 Error History
 Error List (sorted by relative)
 Error List (sorted by total)
 Warning List (sorted by relative)
 Warning List (sorted by total)

Repair and Service
Usage (1) Select: <Reporting  Info Counter>
Figure 5

Repair and Service
2.2.2 Error Statistics
Purpose The menu “Error Statistics” shows the frequency for all occurred errors.
It is used for troubleshooting.
Usage (1) Select: <Reporting  Error Statistics>
NOTE:
For the explanation of the error codes use the module “Explain Error
Code”. For more information refer to section 2.4.1.
Figure 6

Repair and Service
2.2.3 Service Activity Log
Purpose The menu Service Activity Log shows a logfile of all actions carried out by the
service staff.
Usage (1) Select: <Reporting  Service Activity Log>
Figure 7
NOTE:
All “ServiceActivity.log” files are part of a backup.
When the logfile exceeds 1 MB, a new and empty ServiceActivity.log file
is created.

Repair and Service
2.2.4 HOT Report
Purpose The menu “Hot Report” (Hand-over Test Report) gives a summary of the last
scan cycle.
The most important events that happened in the Digitizer during this cycle are reported
here. When the HOT is performed successfully, the technical installation
(communication and image transmission) is basically working.
It is overwritten with each new scan cycle. Typically it stops with the last successful
action performed, hence it can be used for troubleshooting as well.
Usage (1) Select: <Reporting  Hot Report>
Figure 8
NOTE:
This menu is available only in software ≤ CIR_1203 (for CR 30-X 2nd) and
≤ CIRM1201 (for CR 30-Xm).

Repair and Service
2.3 Install & Configure
2.3.1 Software Installation
Purpose The menu “Software Installation” allows to upload and install software for the Digitizer.
IMPORTANT:
For software installation a USB flash drive (checked to be virus-free) or network
connection is required.
For software installation via USB flash drive: One USB Flash Drive is scope of delivery
of the Digitizer. The USB port of the Digitizer does not accept all types of USB flash
drive.
Recommendation: Use the USB Flash drive delivered with the Digitizer.
The USB Flash drive can also be ordered via spare part numbers*:
CM+6045180 (CR 30-Xm) or CM+6037431(CR 30-X 2nd)
Usage (1) Select: <Install & Configure  Software Installation>

(2) Follow the instructions which are enclosed to the software on the
Agfa HealthCare Library.
Figure 9

Repair and Service
2.3.2 Digitizer Settings
The Digitizer settings menu depends on the Digitizer software version.
2.3.2.1 Digitizer Settings Menu for Software ≤ CIR_1203 and ≤ CIRM1201
Purpose The menu “Digitizer Settings” allows entering data to modify

 The local settings (date, time, GUI language)
 The Digitizer network settings (TCP/IP settings)
 The destination network settings (DICOM settings)
Usage (1) Select: < Install & Configure  Digitizer Settings>

(2) Perform the settings as described in CR 30-Xm / CR 30-X 2nd Service Manual,
chapter 1, Controls, Connections and Setup Procedures.
Figure 10

Repair and Service
2.3.2.2 Digitizer Settings Menu for Software ≥ CIR_1305 and ≥ CIRM1304
Purpose The menu “Digitizer Settings” allows entering data to modify

 The local settings (date, time, GUI language)
 The Digitizer network settings (TCP/IP and DICOM settings)
Usage (1) Select: < Install & Configure  Digitizer Settings>

Figure 11

Repair and Service
2.3.3 Destination Settings
The destination settings menu depends on the digitizer software version.
2.3.3.1 Destination Settings Menu for Software CIR_1305 / CIRM1304
Purpose The menu “Digitizer Settings” allows entering data to modify the destination network
settings (TCP/IP and DICOM settings).
Usage (1) Select: < Install & Configure  Destination Settings>

Figure 12

Repair and Service
2.3.3.2 Destination Settings Menu for Software > CIR_1305 and > CIRM1304
Purpose The menu “Digitizer Settings” allows entering data to modify the destination network
settings (TCP/IP and DICOM settings) depending on the configuration (Single NX /
Multiple NX).
Usage (1) Select: Install & Configure  Destination Settings

Figure 13

Repair and Service
NOTE:
For the description of “Single NX / Multiple NX” refer to Service Manual chapter 2,
Functional Description.
2.3.4 Site Specific Data
Purpose The menu “Site Specific Data” allows entering the site specific data for exact
identification of the Digitizer. The data are part of the Info counter and the E-labels.
Usage (1) Select: < Install & Configure  Site Specific Data>
(2) Enter the required data.
(3) Click: <OK>
Figure 14

Repair and Service
2.3.5 Installation Wizard
The menu “Installation Wizard” is not implemented yet.
2.3.6 Error Viewer Installation
Purpose The menu “Error Viewer Installation” allows to install the error viewer at the operating
system.
Usage (1) Select: <Install & Configure  Error Viewer Installation>
Figure 15
NOTE:
This menu is available only in software ≥ CIR_1305 (for CR 30-X 2nd) and
≥ CIRM1304 (for CR 30-Xm).
2.3.7 Log Settings
Purpose The menu “Log Settings” allows to configure the Log Level.
Usage (1) Select: <Install & Configure  Log Settings>
Figure 16

Repair and Service
2.3.8 Protection Mechanism
Purpose The menu “Protection Mechanism” allows enabling or disabling the protecting
mechanism to access the service menu. By default the protection mechanism is
disabled.
Usage (1) Select: < Install & Configure  Protection Mechanism>

(2) Enter access code and license code.
IMPORTANT:
When the protection mechanism is not enabled, the service menu
is only protected through standard service password from Agfa.
Figure 17
NOTE:
Obtain the access code and license code for the individual device from the Local
Agfa Service Organization:
 Access code and license code have an expiration date configured by the
Local Agfa Service Organization.
 Once the protection mechanism is activated, enter access code and the code
only (not for the license code any more).
 When entered the service menu, you will not be asked for login to the service
menu for the next 16 hours.
 If the expiration date is reached, login with the access code one more time only
and get access for the next 16 hours. After that time the device will block itself
asking for new access and license code.
IMPORTANT:
De-activate “remember passwords” in the browser otherwise the service menu will be
accessible by everyone who uses the service user interface.

Repair and Service
2.4 Diagnose & Repair
2.4.1 Explain Error Code
Purpose The menu “Explain Error Code” list the description for the Digitizer error codes which
are reported by the error viewer.
Usage (1) Select: <Diagnose & Repair  Explain error code>

(2) Enter the error code and click button: <Get Error Description>
The error description is displayed.
Figure 18
2.4.2 Device Test
Purpose The menu “Selftest of Device” allows a reboot of the Digitizer via
CR 30-Xm / CR 30-X 2nd service user interface. The functional sequence of the
selftest is identical to the selftest during switch-on.
For more information refer to CR 30-Xm / CR 30-X 2nd Service Manual, chapter 2,
Functional Description.
Usage (1) Select: <Diagnose & Repair 

Device Test>
(2) Click: <Start SELFTEST>
(3) Wait till the Digitizer has rebooted.
This takes approximately 1 minute.
Figure 19

Repair and Service
2.4.3 Diagnose Cycle
Purpose The menu “Diagnose Cycle” allows to perform a complete scan cycle manually
step by step e.g. for troubleshooting purpose.
Usage Diagnose Cycle of the complete device:
(1) Select: <Diagnose & Repair  Diagnose Cycle>

(2) In the Error Viewer window click: <Confirm>
The diagnose cycle window is shown. See Figure 20.
(3) Put a cassette into the Digitizer.
(4) Press the blue marked buttons to perform the required actions.
See also explanation in the NOTE below.
IMPORTANT:
 The Error Viewer and related confirm / cancel window only pops up at the
NX workstation. This means, that in any case entering the diagnose cycle
window needs to be confirmed at the NX workstation.
 Only leave the Diagnose Cycle window by the CANCEL button. Leaving it via
browser back button requires a reboot of the Digitizer to allow further service
activities.
NOTE:
Description of the colored rectangles shown in the diagnose cycle overview:
 A light blue displayed rectangle shows other statuses of the complete
cassette cycle.
 A green displayed rectangle shows the current status.
 A dark blue displayed rectangle shows the currently possible action.
 A gray displayed rectangle shows the next possible action.

Repair and Service
Figure 20

Repair and Service
2.4.4 Endurance Run Cycle
Purpose The menu “Endurance Run Cycle” allows to run up to 300 cassette cycles with or
without scanning and erasure:
This can be helpful when investigating sporadic image plate handling failures.
Usage (1) Select: <Diagnose & Repair  Endurance Run Cycle>

(2) Click: <Confirm>
The endurance run window is shown.
Figure 21
(3) Put a cassette into the Digitizer.

(4) Select the number of cycles and delay between cycles (if required).
(5) Select <Scanning> and / or <Erasure> (if required).
(6) Select: <Start>.
Figure 22

Repair and Service
IMPORTANT:
 The Error Viewer and related confirm / cancel window only pops up at the
NX workstation. This means, that in any case, entering the Endurance Run
window needs to be confirmed at the NX workstation.
 Only leave the Endurance Run window by the CANCEL button. Leaving it via
browser back button requires a reboot of the Digitizer to allow further service
activities.
2.4.5 PMT High Voltage on/off
Purpose The menu “PMT High Voltage on/off” allows using the device with
open covers. This is necessary for troubleshooting to find possible problems during
scan cycle.
Usage (1) Select: < Install &

Configure  PMT High
Voltage on/off>
(2) Select <Switch high tension
OFF> to switch the HV off.
Figure 23
IMPORTANT:
Always switch the HV on after investigation.
By a reset of the Digitizer (switch off / on) the HV for the PMM board will always
be switched on again.
NOTE:
This menu is renamed from “Switch on/off HV on PMM“ to “PMT High Voltage on/off”
and shifted from “Install & Configure” to “Diagnose & Repair” for
SW ≥ CIR_1305 (for CR 30-X 2nd) and ≥ CIRM1201 (for CR 30-Xm)

Repair and Service
2.4.6 Reset Relative Counters
Purpose With the menu “Reset Relative Counters” the relative counters* of the info counter
are cleared.
* Number of test cycles per format; number of start-ups and resets; Retries; Incorrect User Handling;
Cassette and IP jams; Error List; Warning List
Reset Relative Counters>
(2) Click: <OK>
Figure 24
NOTE:
This menu is renamed from “Clear Relative Counters“ to “Reset Relative Counters” for
SW ≥ CIR_1305 (CR 30-X 2nd) and ≥ CIRM1201 (CR 30-Xm)
2.4.7 Clear Image Queue
Purpose There are cases, where an image cannot be transmitted, and stays in the queue
forever, despite the processing station software is running. This may happen during
setup of the Digitizer. Examples:
 An image is scanned while the network is disconnected. At the same time the
destination settings are changed (e.g. IP address of NX).
 Destination AE title is wrong configured in the Digitizer.
In this case after each subsequent scan a “destination not available” or “destination is
invalid” warning is displayed.
With the menu “Clear Image Queue” all images in the image queue can be erased.
WARNING:
By clearing the image queue all images in the queue of the Digitizer are erased.
Retake possible.
Before clearing the image queue, check all other troubleshooting options to get the
image transmitted to the destination.
Usage (1) Select service menu: <Clear Image

Queue>
(2) Select: <Clear Image Queue>.
(3) Click: <OK>
Figure 25

Repair and Service
NOTE:
This menu is only available for software ≥ CIR_1305 (CR 30-X 2nd) and
> CIRM1304 (CR 30-Xm).
2.4.8 Prepare CAL. Board Replacement
Purpose With the menu “Prepare Calibration Board Replacement” the Roller lift drive is moved
in a dedicated position to dismantle the Calibration board.

Prepare CAL. Board
replacement>
(2) Click: <Start>
Figure 26
2.4.9 Calibrate Cassette Opener Sensor
Purpose Determines the number of steps between "close" and "open" position of the cassette
opener. For more information refer to chapter 3.6, Adjustments and Calibrations.

Calibrate Cass. Opener
Sensor>
(2) Click: <Start>
Figure 27
NOTE:
This menu can executed at devices with Cassette Opener Sensor only.
For more information see also Service Bulletin 09 “Changes in spare parts for the Input
Tray“, DD+DIS221.12E.

Repair and Service
2.5 Maintain & Calibrate

2.5.1 Maintenance Indicator
Purpose The menu “Maintenance Indicator” allows:

 To reset relative counters after performed maintenance
 To activate or deactivate the maintenance notification mechanism.
By default the maintenance notification is disabled.
 To change the target values for the Mean Cycle Between Maintenance (MCBM)
and the Mean Time Between Maintenance (MTBM)
 To configure whether the screen "Preventive Maintenance required" shall
pop-up in the user interface of the NX workstation if the maintenance due date
(based on operating hours or cycles) is expired.
Usage (1) Select: <Maintain & Calibrate  Maintenance Indicator>

(2) Select <Reset Maintenance Counter> to reset the time/cycle counter.
(3) Choose <Yes> in the pull-down menu <Display Maintenance Reminder>
to configure and enable the maintenance reminder.
 "Yes" means: The customer will be reminded with "Preventive Maintenance

required" message daily.
 "No" means: No display is shown to the customer.
Figure 28: Maintenance Indicator set to “No”
(4) If the Maintenance Indicator is activated: Configure the number of target

operating hours and Cycles.
(5) Click: <OK>
Figure 29: Maintenance Indicator set to “Yes”

Repair and Service
2.5.2 Stall Calibration
Purpose The menu “Stall Calibration” allows performing a stall calibration for a single motor
or for all motors.
Usage The stall calibration procedure is described in CR 30-Xm / CR 30-X 2nd Service
Manual, chapter 3.6, Adjustments and Calibrations.
Be aware, that entering the Stall Calibration window needs to be confirmed in the
error viewer.
Figure 30
IMPORTANT:
The Error Viewer and related confirm / cancel window only pops up at the
NX workstation. This means, that in any case, entering the Stall Calibration window
needs to be confirmed at the NX workstation.

Repair and Service
2.5.3 Shading Calibration
Purpose The menu “Shading Calibration” provides functionality to compensate image

inhomogeneities caused by certain properties of the scanning system of the Digitizer.
Usage The shading calibration procedure is described in CR 30-Xm / CR 30-X 2nd Service
Manual, chapter 3.6, Adjustments and Calibrations.
Figure 31: Shading Calibration start screen Figure 32: Confirmation screen in the error viewer
Figure 33: Instructions screen Figure 34: Results screen

Repair and Service
2.6 Backup & Restore
2.6.1 Backup
Purpose The menu “Backup” allows storing device specific settings and other relevant data
(e.g. info counter, logfiles etc.) in a backup Zip file (= Backup).
NOTE:
The device specific data of the Digitizer are stored in a database in the CF-card of the
Digitizer and in the E-labels of the Digitizer.
The internal backup will be executed by the Digitizer automatically upon changing
Digitizer specific data. This initiates a notification to store the backup manually on
a storage medium.
(1) Select: <Backup & Restore 

Backup>
Figure 35
Usage Perform the following steps to create a complete external backup:

Complete
backup (1) Choose option: <Complete Backup>
(2a) Insert USB Flash Drive into Digitizer and click <Save to USB> to perform the
complete backup, or
(2b) Click <Save to PC> to copy the backup ZIP file to PC.
(3) Wait until the user interface indicates that the backup is completed.

Repair and Service
Usage Perform the following steps to create a backup of single files:

Backup of
single files (1) Choose option: <Backup Single Files Only>
(2) Select the required files:
 Info counter and/or
 Calibration Files and/or
 Logfiles and/or HOT report and/or
 Service Activity Log
(3a) Insert USB Flash Drive into Digitizer and click <Save to USB> to perform the
backup of the selected files or
(3b) Click <Save to PC> to copy the ZIP file of the selected files to PC.
(4) Wait until the user interface indicates that the backup is completed.
NOTE:
 It is recommended to perform in any case a "complete backup". The “complete
backup” also contains all “malfunction files” (see next bullet).
 With each error a so called “malfunction file” with the syntax
MALF_<Type Nr.>_<SN>_<Error Code>_<Date>_<Time>.zip* is created by
default on the Digitizer CF card. This file contains all configuration and logfiles,
which are required for fault analysis when escalating a problem. All available
malfunction files are part of a complete or logfile backup and a backup of the
logfiles.
Malfunction files are available for software ≥ CIR_1305 (CR 30-X 2nd) and
≥ CIRM1201 (CR 30-Xm).
*Example file name: MALF_5175_05134_5364_18Mar2013_17-22-33.zip
2.6.2 Restore
Purpose The menu “Restore” is required to restore a certain configuration of the Digitizer.
One use case may be to restore the configuration data after exchange of the CF card.
Note, that all Digitizer specific data which were created in production are stored in E-
labels and restored automatically after reboot. Only data that were entered during
installation (Digitizer settings, destination settings) as well as the infocounter and
service activity logfile will be used from the backup ZIP file.

Repair and Service
Usage (1) Select: <Backup & Restore  Restore>

(2) Click: <Read from USB> or <Read from PC>, depending on where the
backup ZIP file is available
(3) Select the backup file. It is a file with following syntax:
BAC_CR30-5178_<Serial number>_DDMMMYYYY_HH-MM-SS.ZIP
(4) Wait until the user interface indicates that the restore is completed.
NOTE:
It is only possible to restore the backup that was created on this device.
Figure 36

Repair and Service
3 Remote Service
Purpose Remote connection to the Digitizer means:

Connection via a PC in the local network or via internet.
To prevent that service actions initiated via service user interface interfere with the
operation by the customer, two safety levels are built in the software:
 Level 1: When executing the function (e.g. software installation), the Digitizer status
indicator changes to red constant. The user cannot scan an image.
Note, that the status indicator only changes to red, when the function is really
executed (e.g. the user presses OK). Just by opening the menu, the safety level 1
is not yet activated.
 Level 2: The user has to confirm in the error viewer (installed on the NX
workstation), that the function can be executed.
The table below shows the safety level per service menu:
Service Menu Name Reference Level 1: Level 2:

Scanning blocked Confirmation
required
Device Info 2.1.1 No No
Network Info 2.1.2 No No
E-Labels 2.1.3 No No
Info Counter 2.2.1 No No
Error Statistics 2.2.2 No No
Service Activity Logfile 2.2.3 No No
HOT Report 2.2.4 No No
Software Installation 2.3.1 Yes No
Digitizer Settings 2.3.2 Yes No
Destination Settings 2.3.3 Yes No
Site Specific Data 2.3.4 No No
PMT High Voltage on/off 2.4.5 Yes No
Installation Wizard 2.3.5 Yes No
Error Viewer Installation 2.3.6 No No
Log Settings 2.3.7 No No
Protection Mechanism 2.3.8 No No
Error Code Explanation 2.4.1 No No

Repair and Service
Service Menu Name Reference Level 1: Level 2:

Scanning blocked Confirmation
required
Device Test 2.4.2 Yes No
Diagnose Cycle 2.4.3 Yes Yes
Endurance Run Cycle 2.4.4 Yes Yes
Reset Relative Counters 2.4.6 No No
Clear Image Queue 2.4.7 Yes No
Prepare CAL. Board 2.4.8 Yes Yes
replacement
Calibrate Cassette Opener 2.4.9 Yes No
Sensor
Maintenance Indicator 2.5.1 No No
Stall Calibration 2.5.2 Yes Yes
Shading Calibration 2.5.3 Yes Yes
Backup 2.6.1 No No
Restore 2.6.2 Yes No


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Chapter 3.

Document No: DD+DIS230.10E

► Purpose of this Document

Edition. Release Changes

DOCUMENT CONTROL NOTE:

DOCUMENT CONTROL NOTE:

1 MACHINE SPECIFIC TOOLS ..................................................................................................5

2.1.1 Device Info ..............................................................................................................................10

2.1.2 Network Info ............................................................................................................................11

2.1.3 E-Labels ..................................................................................................................................12

2.2.1 Info Counter ............................................................................................................................13

2.2.2 Error Statistics.........................................................................................................................15

2.2.3 Service Activity Log.................................................................................................................16

2.2.4 HOT Report.............................................................................................................................17

2.3 Install & Configure...................................................................................................................18

2.3.1 Software Installation................................................................................................................18

2.3.2 Digitizer Settings .....................................................................................................................19

2.3.3 Destination Settings ................................................................................................................21

2.3.4 Site Specific Data....................................................................................................................23

2.3.5 Installation Wizard...................................................................................................................24

2.3.6 Error Viewer Installation..........................................................................................................24

2.3.7 Log Settings ............................................................................................................................24

2.3.8 Protection Mechanism ............................................................................................................25

2.4 Diagnose & Repair..................................................................................................................26

2.4.1 Explain Error Code..................................................................................................................26

2.4.2 Device Test .............................................................................................................................26

2.4.3 Diagnose Cycle .......................................................................................................................27

2.4.4 Endurance Run Cycle .............................................................................................................29

2.4.5 PMT High Voltage on/off.........................................................................................................30

2.4.6 Reset Relative Counters .........................................................................................................31

2.4.7 Clear Image Queue.................................................................................................................31

DOCUMENT CONTROL NOTE:

2.4.8 Prepare CAL. Board Replacement .........................................................................................32

2.4.9 Calibrate Cassette Opener Sensor.........................................................................................32

2.5 Maintain & Calibrate................................................................................................................33

2.5.1 Maintenance Indicator.............................................................................................................33

2.5.2 Stall Calibration .......................................................................................................................34

2.5.3 Shading Calibration.................................................................................................................35

2.6 Backup & Restore ...................................................................................................................36

2.6.1 Backup ....................................................................................................................................36

DOCUMENT CONTROL NOTE:

1 Machine specific Tools

Following required tools are part of Digitizer delivery:

Tool Part Number* Purpose

DOCUMENT CONTROL NOTE:

Following required tools are not part of Digitizer delivery:

Tool Part Number* Purpose

DOCUMENT CONTROL NOTE:

2 Digitizer Service User Interface

Access to the “Service User Interface” for

Figure 1: Service User Interface

It is recommended to use the NX workstation to access the Digitizer service user

DOCUMENT CONTROL NOTE:

Proceeding to access the Service User Interface:

Proceeding to quit the Service User Interface:

DOCUMENT CONTROL NOTE:

Following menus are available in the Digitizer service user interface:

Menu See Section

DOCUMENT CONTROL NOTE:

2.1 General Info