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    Kerstin Glenn Resume

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    Kerstin Glenn Resume

    Uploaded by

    api-604865797
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    kerstin glenn resume

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    25 views1 page

    Kerstin Glenn Resume

    Uploaded by

    api-604865797

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Kerstin Glenn

    York, PA | (267) 897-4455 | kerstinglenn717@gmail.com

    Education
    York College of Pennsylvania York, PA
    Bachelor of Science in Hospitality Management December 2022
    Minor in Marketing GPA: 3.86
    Experience
    Stone Mill Inn | Hallam, PA – Server and Attendant Assistant | MARCH 2022 – PRESENT
    ● Assists day-of coordinators with bridal processions, end of event pack-up, and vendor
    communication
    ● Completes all assigned server tasks, including but not limited to brewing coffee, bridal, serving
    hors d’œuvres and dinner, running food, tear-down, and resetting for the next event
    ● Participates in tours of the property and gave insightful knowledge of the history, changes, and
    day-of operations
    Four Points by Sheraton York | York, PA – Front Desk Agent | AUGUST 2021 – MARCH 2022
    ● Processed guest arrivals, departures, reservations, and cancellations using LightSpeed
    ● Effectively communicated with coworkers during front desk shift changes
    ● Answered any questions, gave directions, and recommended activities and restaurants in the
    area
    Golden Plough Inn | Lahaska, PA – Front Desk Agent | MAY 2021 – MARCH 2022
    ● Utilized OPERA while checking guests in and out of their rooms and handling reservations
    ● Managed online and phone reservations and properly inform guests of payment methods
    ● Improved conflict resolution skills while handling guest concerns and complaints
    Subway | York, PA – Shift Supervisor | AUGUST 2020 – MARCH 2021
    ● Directed staff to ensure that food safety, product preparation, and cleanliness standards were
    maintained
    ● Entrusted with the responsibility and tasks involved in opening and closing the restaurant
    ● Properly handled the POS system and money transactions (both cash and credit/debit)
    Solebury Township | Solebury, PA - Administrative Assistant | JUNE 2019 – JANUARY 2020
    ● Digitized paper documents with the use of an All-In-One Printer, Scanner, and Copier
    ● Organized, compiled, and edited PDF files in Adobe Acrobat Reader DC
    ● Designed and arranged a folder of informative documents for new residents in the Township

    Certifications
    ● ServSafe: Food Protection Manager Certification (2020)
    ● COVID-19 Hotel Safety Certification (2020)

    Leadership Experience
    ● Eta Sigma Delta (ESD) inductee Fall 2021
    ● 2021-2022 Hospitality Society and ESD Chapter President
    ○ Directed all meetings, events and inductions while working directly with Chapter Advisor
    ○ Served as a liaison between the organization, administration, program alumni, and leaders
    within the community and industry
    ● 2020-2021 Hospitality Society Fundraising and Volunteer Coordinator
    ○ Planned and organized on and off campus events and fundraisers
    ○ Kept track of member attendance and hours and submitted reports to other Executive
    Board members

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