Payroll Operation Manual (SOP) - Tricor Business Services v1.7
Payroll Operation Manual (SOP) - Tricor Business Services v1.7
Payroll Operation Manual (SOP) - Tricor Business Services v1.7
08/2019
Payroll Operation Manual (SOP)
Version: 1.7
TBS Payroll - Internal Use Only
Contents
Document Revision History..................................................................................................................... 3
Introduction ............................................................................................................................................ 4
Payroll Operation .................................................................................................................................... 4
Cut-off (-9 days) .................................................................................................................................. 4
Process Payroll/Release Reports (-6 days) .......................................................................................... 5
Client’s Approval (-4 days) .................................................................................................................. 5
Release Output Reports (-3 days) ....................................................................................................... 5
Payment (Pay Day) .............................................................................................................................. 5
Money Movement Services ............................................................................................................ 5
Statutory and Non Statutory Declaration (15th) ................................................................................. 5
Ad-hoc Activities ..................................................................................................................................... 6
Employee Data Maintenance.............................................................................................................. 6
User Acceptance Testing ..................................................................................................................... 6
Customer Support ................................................................................................................................... 6
Sponsor Acceptance................................................................................................................................ 7
TBS Payroll - Internal Use Only
Introduction
This manual provides an overview of Tricor Business Services (TBS) Payroll Operation Standard
Operating Procedure (SOP) to our client to further understand our internal process in terms of
service deliverance.
Payroll Operation
Upon completion of handover,operation team takes over the new client account from implementation
team. The payroll processing timetable depicted as below is based on standard 9/15th (9 business days
for payroll processing, statutory and non-statutory declaration before 15th of the following month of
payroll period) model with subject to change if there is any special arrangement between Tricor and
client. Checking is to be performed with a ‘PayrollChecklist’ by the payroll associates upon receiving
input from client, internal processing, as well as when output is sent to client to ensure due diligence
is exercised. Likewise, Tricor expects client to also exercise due diligence in making sure the
information provided is up-to-date and accurate. In addition, Tricor is to obtain confirmation/sign-off
from client either via document, email, system or other medium to ensure this due diligence is up to
excellence standard.
Note: Final reports to client can also be delivered earlier subject to arrangement and is also commonly
done during Process Payroll/Release Reports (-6 days) stage (differ from client to client).
Statutory
Non Statutory
• Zakat
• Tabung Haji
TBS Payroll - Internal Use Only
Ad-hoc Activities
Employee Data Maintenance
Upon receiving changes on employee data, operation team updates the changes into system before
processing current month payroll. Below are the common updates the operation team maintains in
the employee database:
Usually the above information are shared by client via Tricor’s standard Flexi Form - Employee Master
data template. The operation team will ensure the completeness of the critical information for payroll
processing before uploading the data or manually updating the employee information in the system.
Once the new employee date is created or employee information is updated, the operation team will
verify the data created or updated in the system against the data provided by client to ensure accuracy
and completeness. The operation team generates the relevant report to validate the changes made.
Project Implementation Team or Operation Manager will create the UAT script document with the
test cases based on scenario. The UAT script defines the steps, guides and expected result in order to
examine the scenario.
Operation team member (tester) should follow the created test scripts to perform the testing. If the
tested result meets the expected result, the tester should mark the case as “Accepted”. If the tested
result does not meet the expected result, the tester should mark the case as “Rejected”. The UAT
scripts has to be signed by the tester with date.
The UAT script with tested result should be submitted to back to script creator for further examination.
Customer Support
Should client have any queries or doubts, client can always reach out to our Local Payroll Specialist
(LPS) for help. The LPS who receives incoming queries from client, should apply the procedures defined
in the Support Escalation Procedure document, to provide the best services to the client. In the case
of Payroll Issue reported by client, the LPS should ensure the closure time is aligned with the TBS
Payroll Standard Service Level Agreement.
TBS Payroll - Internal Use Only
Sponsor Acceptance
Approved by the Project Sponsor:
______________________________
Mahendran Ramalingam