2021 COMPANY

PROFILE

www.emvigoafrica.com
 ARCHIEVE MORE WITH
THE BEST TEAM ABOUT US

Emvigo Technologies & BPO services is a leading

technology company with a 360-degree approach to
deliver the latest & quality solutions.

We are a global company providing IT solutions,

BPO/KPO/ITES services, widely recognized by clients all
over the world as a one-stop-solution serving
businesses of diverse domains and scales.

We focus on implementing proper process expertise,

Contact Centre Solutions capable team, information technology and analytical
capabilities in diverse industries to provide a broad
BPO/KPO range of results with foreseeable growth outcomes.
BackOffice ITES Operations
Software Solutions A standout amongst the most proficient BPO
IT Consultancy developing organizations, we offer easiest and
sophisticated solutions for you.
Mobile Applications
Software Development
 OUR MISSION, VISION AND PHILOSOPHY

MISSION VISION PHILOSOPHY

Building value proposition as a We aim to become the best We pride our selves in optimal
client partner rather than a globally trusted BPO/KPO, service delivery with excellent
service provider with the ability IT/ITES service provider in the skills in development & design
to provide customized delivery African region.
solutions based on the
requirements and enabling
process improvements using
industry benchmarks and
standard quality processes.
FACTS AT A GLANCE
In Business Since No. of Completed Projects
2008 700+
Team Strength Customer Retention Rate
500+ Above 95%
Office Area Reckoned as
41,000 sq. ft Ultimate IT/ITES & BPO
Services Provider
Presence in
Uganda, India, UK, Territories Covered
Dubai 11 Countries & 5 Continents

Core Services Industries Served

Software Development, Digital Marketing, IT/ITES, Renewable energy, eCommerce
Web Design & Development, Mobile & Logistics, Banking & Financial Services,
App Development, BPO Services Insurance, Internet Service Provider (ISP)
Real Estate, Telecom,Hospitality & Leisure
Business Distribution
Lean Organization
75% Technology 25% Marketing
Only 3 levels of hierarchy
Project Completion Hours
45,000
WHAT SETS US APART?

Supreme Quality Assurance Data Protection

Nita Certified Best practices of data security adhering -
Independent audit team to industry-standards

SERVICES
PCI DSS Compliant Operations
Financially Robust
One of the fastest growing IT/ITES, BPO
Onsite Project Management Services & Digital Marketing companies
Through local offices globally
Through dedicated teams Debt free and profitable since inception

Local subsidiaries Risk Management

Uganda, India, UK, Dubai Distributed workforce
Distributed client base
Distributed industry exposure &
revenue channels
WE PROVIDE
Branding &
Promotions

Web Design & Dedicated

Development Hiring

Social Media Marketing

Digital SEO
Mobile App
Marketing PPC
Development
Local Listing

Open Source
Development
E-Commerce Software
Development
Customer Support
(Voice / Non-voice)
BPO SERVICES
V OI CE & NON -V OI CE SAL E S & CUSTOMER
CUSTOMER SUPPORT OPER ATIONS
Our superior voice, non-voice, email & We encourage our clients to view all sales
chat customer support services have functions holistically & to see customer
breached gaps between businesses & interactions as one connected life cycle,
customers. Get technical support, billing from lead generation, to customer
assistance, order verification & refund adoption, success & retention.
management services from FITSER.

TECHNICAL TROUBLE SHOOTIN G LE AD GENERATION SERVICES

SE RVICES We are acclaimed in the market as one of
We have extensive experience in support- the finest lead generation company for
ing & troubleshooting Networking, Server sectors like Real Estate, BFSI & Insurance
and other Technical solutions. We to get high quality leads that ascertain
resolve your network problems remotely profitsfor the business. Backed by years
over the phone, email, and if required also of expertise & knowledge, we understand
through web session, or other means. that aiming the right target market is the
most vital factor.
BPO PORTFOLIO
Customer Care Finance &
Collections (debit & credit) Accounting
E-commerce Support Balance sheet tracking & maintenance
Banking Quick Book Accounting
Payments, Loans & Mortgage Banking
Inbound Customer service and technical Collections
support Accounts recievable and payable
Chat and emailing services Generating bills and follow ups
E-care & Product knowledge
KYC Validation

Human Resources Procurement

Job analysis and staffing. Vendor authorization.
Payroll processing. Procurement, purchasing and payment
organization and utilization of work force. services
Employee database mgmt.
NSSF Management
BPO MANAGEMENT TOOLS

Absolutely Zero Hardware

Engage visitors and Omni-channel
customers proactively
No need to invest in phone Set up proactive campaigns that Support your customers
hardware for your drive visitors to convert and wherever they are - Email,
call center. users to upgrade. Phone, Chat or Social

Bring your self-service

Astonishingly Affordable Software Powerful Collaboration
and messenger together
A web browser and working internet Break free from the silos between chat Seamlessly collaborate with
connection are enough to run your and self-service with FAQ categories other teams to solve issues
call center. right inside the messenger. with speed and efficiency

Start focussed Enterprise Ready

Absurdly Easy Setup
conversations Customize to your business
Kick-start your journey with a Create multiple chat threads that using our App Marketplace and
pay-as-you-grow plan. Our success set expectations and connect powerful APIs
lies in your growth. customers with experts.
FRESHCALLER CAPABILITIES
Phone numbers Auto-attendant Multi-level IVR
Purchase local/toll-free Automatically greet Self-service your callers
phone numbers your callers using our to the right teams
auto-attendant using our multi-level IVR

Ring Groups Voicemail Call Conferencing

Increase First Call Customize your greetings Collaborate and
Resolution by ringing and voicemail for resolve using call
teams instead of different call scenarios conferencing
agents

Live call Business hours Live dashboard

monitoring Manage global teams Supervise your call
Monitor & barge into in different time zones center virtually with
calls real-time to through our time-based our real-time
improve your customer routing dashboard
conversations
FRESHCHAT CAPABILITIES
Features our customers love

Modern Messenger Proactive Campaigns Conversational Bots

Modern, memorable, and Send personalized Generate and qualify

continuous. No more chat messages based on leads 24*7 and
sessions, forms, and behavior, usage, auto-upload the data
queues. demographics, and more. into the CRM.
Contextual Information SmartPlugs IntelliAssign

Respond with context Pull and show data from Route conversations to
using the events history external apps like your team members based
and a enriched user profile CRM or billing software on their skill levels and
from Clearbit. current chat load.
Notifications Mobile SDK Insights

Alert and notify your Take your messenger Measure conversation

customers and your team to your mobile app labels, team
with email and desktop with inbuilt channels productivity, CSAT
notifications. and native FAQs. ratings, and more.
FRESHDESK CAPABILITIES
Features our coustomers love

Cloud Telephony Modern Messaging Social Support

Get your phone-support Have conversations Track social mentions

running in minutes with your customers, and manage
without expensive right on your website conversations on
hardware or in your app Facebook and Twitter
Self Service Collaboration Workflow Automations

Create a beautiful Work together with Route tickets to the

self-serve portal with allied teams to solve right reps, manage
FAQs, knowledge base queries rapidly in workflows and
and community real-time automate repetitive
forums tasks
Case Management App Marketplace Enterprise Reporting

Prioritize, assign and Connect to 300+ Use reports to track

solve customers’ business apps or metrics, understand
issues with better build custom issues and improve
transparency solutions for your your operations
needs
IT SERVICES
IT services has drastically increased over years. It is more being recognized not merely as a tool of
cost reduction but is also being considered as a management tool for achieving higher organizational
effectiveness.

DIGITAL SERVICES
IT Enabled Services is a revolutionary IT offshoot which can look after all outsourcing needs whether it's
Customer Relationship Management (CRM), Finance & Accounting services, Transcription/Translation
services, Data Processing, Document Handling or Contact Centers. Outsourcing helps organization to focus
on developing its core business.

Outsourcing integrates all the tasks that are not part of the organization's main line activity or core process
and stream lines business processes by improving operating performance, increase efficiency, productivity
and control cost in order to help management better focus on increasing sales and market share, developing
new and improved products and enhancing customer service and satisfaction.

Benefit
-
Gain a competitive edge
Increase flexibility & capacity
Enhance overall performance -
Improve customer satisfaction
Manage security, privacy & risk Increase market share & revenue
DIGITAL SERVICES
Custom Application
Development

E-commerce
Business Process
Outsourcing

Enterprise Mobility
Testing Solutions

Cloud Management Creatives

Digital Marketing
OUR USP
At Emvigo, we believe only in striving towards
excellence and devising a plan of action with
trackable and measurable goals. Our teams
constantly innovate and brainstorm ideas
that can successfully shoot past your ROI to
reach the PINNACLE of SUCCESS.
G
We are Professionals Cha ame
nge
rs
We are Innovators
We are Game Changers
Inno
vat
We adhere to the best practices right from the ors

ideation stage towards project completion

and work with clients closely in a step-by-step Pro
fes
sion
manner keeping up with the latest trends. als
WHY CHOOSE EMVIGO

Extensive
Proven Track Client Base
Record
BPO Services
(Voice/ Non-Voice)
Robust Sales Dedicated Account
Team Management

ROI Automation-driven
Focused o
360 Digital Operation
Solution

Skilled
24x7 Operations
Resources
CLOUD MANAGEMENT
WEB HOSTING DESIGN & MANAGE CLOUD
We ensure your website is fully up & running When we set up a cloud solution for your
24x7. Our web hosting services offer varying company, we don’t go by one-size-fits-all.
amounts of monthly data transfers, storage, We stay with you at every step, to
email, and a range of other features. modernize your infrastructure.

CLOUD MIGRATION & HOSTING

There are choices in the type of migration to
perform as well as the type of data that
DEVELOPMENT
MANAGED IT SERVICES
Extend your reach, create new business
possibilities & improve user experiences
should move. With Us you get all the help & with our services. We help you to manage
support that ensures a smooth transition. risks & stay secured through our solutions.

SSL CERTIFICATES BACKUP, DC & DR

Website Security is an integral part of the Our portfolio of consulting services for AD
internet and any website. Installing an SSL backups & Directory recovery is designed to
certificate is one of the best investments assess, implement, exercise and maintain
you can make. So, at Emvigo, we have made the the maturity and sophistication of your IT
entire process of certification very disaster recovery planning program.
simple and uncomplicated.
APPLICATION DEVELOPMENT
CUSTOM APPLICATION CUSTOMER RELATIONSHIP
DE VELOPM ENT MAN AGEM ENT
We create bespoke applications to em- We facilitate you to engage very closely
power businesses to operate seamless- with every existing or potentially pro-
ly, automate fully and gain efficient spective customer and integrate auto-
business process management, robust mation even in your marketing ap-
integrated systems to create profitable proaches to ensure it is the best invest-
advantages for the business. ment you make!

CONTENT MANAGEMENT WEBSITE /

SYSTEM MO BILE WEBSITE
Every website is unique, and so is the Emvigo has been working with robust
Content Management System (CMS) it and all popular web development tech-
needs. We choose the most suited solu- nologies since its inception, and we
tion for your business and implement cover a wide spectrum of solutions
that with perfection to give your and frameworks.
website a life it deserves.
MOBILITY SOLUTIONS
ENTERPRISE MOBILITY MOBILE GAME DEVELOPMENT
We offer an array of Enterprise Mobility We can help you stay ahead in the race with
Services towards managing wireless networks, highly advanced, user-friendly & interactive
mobile devices, & other mobile computing mobile games development solutions.
services in the realm of businesses.
HTML5 APP DEVELOPMENT
IOT APPLICATIONS With the latest standards that define
We offer smarter IoT Apps to help your HTML with fresh elements, attributes, and
business reach out to the target customers behaviours, & a broad range of technologies,
with IOT applications for modern hardware we make possible more diverse and powerful
connected systems. applications.

MOBILE APPLICATIONS AR / VR APPLICATION

Emvigo merits a whole breed of skilled DEVELOPMENT
hybrid mobile app developers fully equipped We believe in innovation & dynamism.
to provide hybrid application development Hence we are focused on bringing to life all the
services that speak of quality & seamless new-age technologies like AR/VR development
functionality only. services to empower businesses.
E-COMMERCE
ECOMMERCE LEG ACY APPLICATION
Having a digital or an online store can be MIGR ATION
rewarding. A shift from the traditional brick Emvigo can help you upgrade your old sys-
and mortar stores, ecommerce starts with tems & applications to add more businessv
your store, but needs to extend and work alue to your business by optimizing the
seamlessly to enable you to build a successful right mix of existing application manage-
online business. We carry out an in-depth ment vis-à-vis new technology migration or
analysis and help you with the entire enhancements.
technology & marketing stack.

E-COMMERCE MARKE LACE OUTSOURCED PRODUCT

MAN AGEMENT DE VELOPMENT
We help you sell profitably on various Emvigo can be the ultimate destination
online marketplaces like Amazon, eBay, for all your product & service develop-
etc. With our strong, single window, ment in diverse fields like IT, business,
comprehensive, multi-channel e-com- communication & HR etc. Talk to us if
merce management service, you can you have an idea and want to bring it to
higher sales with lower overheads life. We offer fullsupport & consultation
help you need
CREATIVE SOLUTIONS

WEB & APPLICATION GRAPHIC DESIGN

UI/UX DESIGN We design eye-catching, awe-inspiring and
In the present times, quality UI/UX is a big interesting graphic designs, that are visually
differentiator and plays the role of the thin stimulating, appealing & communicates
line of differentiation between failure and the message & data intuitively. They can be
success of an application. We design user used on websites, mailers, social media
centric experiences, which are highly and in promoting your ads, products as well
practical, interactive & intuitive. as services.

MOTION GRAPHICS LOGO & CORPORATE

We design extremely engaging motion IDENTITY DESIGN
graphics and multimedia, which gets your We design stunning, and custom logos
message across effectively to your intended along with exclusive brand assets like
target audience. visiting card, logos, letterheads, brochures
etc. to make your business name stand out
in the crowd.
DIGITAL MARKETING
SEARCH ENGINE MARKETING CONTENTMARKETING
We can help your website to rank Fuel your brand with results-driven,
higher in all search engines by identi- engaging content for your website,
fying the most searched keywords to email marketing campaigns, social
help you engage in the smartest path media channels & paid distribution.
to improved rankings.

SOCIALMEDIA MARKETING VIDEO MARKETING

We will help you identify the right Our video specialists will walk you
social media channels to engage through the entire production pro -
clients, launching successful social cess, from concept & storyboarding
media campaigns. We help you to to filming & editing. It can help you
align your business goals with all to generate leads, build up relation-
the campaigns to gain a higher ROI. ships and convert leads.

EMAIL MARKETING AD CAMPAIGN MANAGEMENT

Our email marketing tools enhance & Our team will work with you to define
streamlines your email communica- a clear approach to a single digital
tion with clients to help you identify advertising platform, or define a
leads, nurture them and close more strategy for the entire digital
deals. channel.
 METHODOLOGY

DEVELOPMENT
Languages
PHP • .Net • Java • C# • JavaScript • XML Python • C • C++ • Rust • Swift • Elixir • TypeScript
Security Testing Tools
• HTTPS/SSL • SSO • X.509 • NTLM • Kerberos
Load Testing Tools
• Apache Jmeter • HP LoadRunner • LoadUI Pro • StresStimulus • AppLoader • SmartMeter.io

• JUnit
MAGEMENT
Cloud Computing Platforms Virtualization Platforms
• Amazon Web Services • Microsoft Azure • OpenStack • VMware • KVM • Xen • Vagrant • QEMU • HYpuv
• Google Cloud Platform • Rackspace • Digital Ocean • Cloud Stack

DIGITAL MARKETING
Tools
• Google • Facebook • Twitter • LinkedIn • Instagram • Youtube • Google Adwords • Google Analytics • SEM Rush • Hootsuite
ENGAGEMENT MODELS

Fixed Cost Co-Product Flexible Offshore Managed

Projects Development Resource Hiring Development Center IT Services

Outsourced Product Dedicated White Label Digital Transformation

Development Resource Hiring Outsourcing & Consulting
OUR STRUCTURAL ORGANIZATION
STANDARD OPERATING PROCEDURES
In order to meet the individual needs of clients, maintains a wide range of qualifications. We excel in our
BPO / KPO /ITES Operational & Quality skills. Our extensive knowledge base entails us in planning and
executing 24 X 7 Operations effectively. Moreover, our functional and technical Emvigo BPO
experience extends to interfacing our CRM with our Clients Applications and various call
functions. At we are continually expanding upon our knowledge and services to assist clients with
successfully implementing of their “Business Solutions” across the Globe.

At this stage, we try and understand

clients' business, identify outsource
opportunities, assess require-
ments,review environment and
confirm validity.

For analyzing, we gather

documentation, identify solution and
Discovery Analysis costing,confirm and validate with
client and prepare the process
implementation plan.

At this juncture, we adapt process

plan,emulate client process, docu-
ment operating plan, and confirm Transition
performance requirements.
CLIENT PARTNERSHIP
Emvigo Technologies & BPO services is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility
will continue to grow and thrive. Further, we also have a full service capability across BPO, IT and consulting in order to have a greater ability to impact client
organizations.
Further, we have invested in building a world class outsourcing capability center to support our strong technology and BPO credentials backed by global delivery.

We will continue to make investments in all its strategic focus areas.

The BPO/ITES engagement model like any other business imperative is based on trust, relationship, proven domain and above all a mutual desire to grow business
and achieve gains and efficiencies in the system. It is not an anathema for poorly thought out business decisions or an
alternative to ad hoc cost cutting business measures. Our clients and us recognize this and work with each other to make this a win all.

Emvigo Technologies & BPO Services is an IT enabled service provider about partnership and value creation, much about recognizing
opportunities that the new economic climate provides. Please be assured that we extend service to international standards with the state of the art facility that we
have.
Further it is etmpowered by internationally recognized methodology and operating procedures. Hence, our clients are always provided with the best service that is
possible.

Just as every personal relationship in life is different and unique, so is every client partnership. Ultimately, being in-tune and
cognizant of specific client needs and nuances will help guide a customized approach and create strong, long-lasting professional relationships.
We thank you for taking time to view our company profile and would like to work with your esteemed organization. Feel free to contact us for detailed
requirements. We shall be readily available to respond.
 OUR OFFICES
EAST AFRICA
Floor 4 & 5, Aquva House Above Bank of Baroda,
Mulwana Rd, Bugolobi Kampala
Phone: +256 200 907 000 +256 753 333 480
Email: uganda@emvigoafrica.com
Website: www.emvigoafrica.com

INDIA
1st Floor Idasseril Chambers | Link Park | Pottakuzhi
Road | Vaduthala | Cochin |
Kerala - 682012
+91 484 3000 381 382

UK (Corporate Office)
First Floor | Discovery Park | Innovation House |
Ramsgate Road, Kent | CT13 9ND.
Phone: +44 1227 470078

UAE
403 | 4th Floor | Omniyat Towers |
Sheikh Zayed Road | Dubai
Phone: +971 52 98 00 147
Let’s talk!
FOR ANY MORE ENQUIRIES

+256 753 333 480

uganda@emvigoafrica.com

www.emvigoafrica.com

@emvigotechnologies