V2 - BSBWOR203 Work Effectively With Others - Student Assessment and Guide
V2 - BSBWOR203 Work Effectively With Others - Student Assessment and Guide
V2 - BSBWOR203 Work Effectively With Others - Student Assessment and Guide
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
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Student Results
Assessments
Not yet
Satisfactory(S) satisfactory Not Completed
(NYS)
Assessment 1: Knowledge Test
Assessment 2: Project
Comments:
Note: Student is required be marked satisfactory in all assessment tasks to be deemed competent in
this unit.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
Level-6, Suite 6.01/138 Queen Street, +000
12345Competent
6789 info@asia.edu.au
Not Yet Competent Version 1.0
Unit Outcome:
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THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA RTO: 41322 CRICOS: 03858C
DECLARATION
1. I am aware that penalties exist for plagiarism and academic dishonesty.
2. I am aware of the requirements set by my Trainer/Assessor.
3. I have retained a copy of my Assessment.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA RTO: 41322 CRICOS: 03858C
This assessment booklet has been designed for students undertaking face-to-face mode of study to
provide information before you undertake these assessments. It also contains assessment tools to
assess the skills and knowledge required from you to be deemed competent in this unit.
This booklet might not be suitable for students taking other modes of study e.g. online or work based.
Please read all the information given to you when you receive this assessment booklet. If you do not
understand any part of this booklet, please inform your assessor.
PART 1: Assessments information: This part contains information on assessments for this unit of
competency and how assessment will be conducted throughout unit to achieve the competency. It
includes:
PART 2: Assessment tasks: This part contains the information to successfully undertake the
assessment task. In each assessment task, students will find the following information:
Task instructions.
ASTRAL
RoleSKILLS INSTITUTE
play / Practical OF AUSTRALIA
Demonstration information.
Information on resources required, where applicable
ABN: 80 600 951 264RTO: 41322CRICOS:
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THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
This unit describes the skills and knowledge required to work cooperatively with others and deal
effectively with issues, problems and conflict.
It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and
a fundamental knowledge of teamwork in a defined context under direct supervision or with limited
individual responsibility.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of
publication.
Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBWOR203- Work effectively with
others.
Elements
Elements Elements Title
1 Develop effective workplace relationships
2 Contribute to workgroup activities
3 Deal effectively with issues, problems and conflict
Performance evidence:
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in
the context of the job role, and:
identify own responsibilities in relation to the team and the organisation's requirements
work effectively in a workgroup including:
supporting team members
using culturally appropriate communication skills
acting on constructive feedback
cooperating and contributing to team goals
identifying improvement opportunities
identify problems and conflicts and address them appropriately.
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance
criteria of this unit:
outline the organisational standards, policies and procedures that relate to own work role
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBWOR203- Work effectively with
others
ASTRAL
Resources SKILLS
Required: INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
The assessor will ensure that assessment is conducted in a safe environment and you have access to the
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
following resources
Campbelltown, for the unit.
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- Computers with access to internet and printers
- DIDASKO learner guide for unit BSBWOR203
- Access to Astral Institute training Kitchen
Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.
Competency Requirements:
To be judged competent in this unit, you will be required to demonstrate all indicators which are shown
in the Marking Guide (assessor’s document).
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence
(authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given
two opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two
reassessments in a unit of competency student will be required to repeat the unit as per the scheduled
delivery of the course. For further details, refer to Astral Institute Re-Assessment Policy and Astral
Institute Course Progress Policy.
Assessment Task:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks
within the date and time specified in the session plan. This will demonstrate that you have all the
required skills and knowledge for this unit.
Assessment Task 1 Completed knowledge test with questions answered and submit to
your assessor electronically or paper-based.
(AT1) – Knowledge Test
Complete and sign the cover sheet for assessment task.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover
sheet:
Your assessor will mark the submitted assessment, provide feedback to you and complete the
comments section against each task, where applicable.
ALL tasks must be completed in legible English. It is preferred that the tasks submitted for
assessments are typed and that they are legible and clear, if handwritten.
You must submit all assessments on or before the due date specified by the assessor as per the
training plan.
Extensions for individual assessment tasks may be negotiated in specific circumstances with
your assessor/trainer. However, you need to provide genuine evidence documents when
seeking an extension to due date (e.g. extensions due to illness will require a medical
certificate). To arrange an extension, you must speak to your assessor prior to the due date.
Extensions must be confirmed by the trainer in writing.
You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy
ASTRAL the SKILLS
integrity of theINSTITUTE OF AUSTRALIA
assessment, your assessor will let you know if this is the case.
ABN: 80 600
951 Unless
264RTO:the assessment task specifically allows pair work or group activities such as
41322CRICOS:
brainstorming,
Level-6, Suite you
6.01/138 Queen must submit+000
Street, your own
12345 original work
6789 and must not copy the work
info@asia.edu.au of 1.0
Version other
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students. Plagiarism is unacceptable. Page No:
You can submit your assessment tasks through the hand in hard copies in the classroom.
Once the assessments have been completed, the assessor will record the assessment results on the
student assessment record sheets and all results will be approved by the course coordinator.
Assessors will check that you have completed the student declaration prior to filling out the assessment
sheet.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
All assessment records submitted to the assessor for marking will be stored and retained properly. And a
hard copy submitted to student administration for filing along with the evidence.
The assessor will ensure that the student records are securely retained in accordance with the Astral
Institute record control policy accessible by the Student Administration Officer.
Assessment outcomes:
There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more
training and experience).
You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you
have completed all assessments and have provided the appropriate evidence required to meet all
criteria in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result
NYC = Not Yet Competent and will be eligible to be re-assessed in accordance with the Astral Institute
Re-Assessment Policy and Astral Institute Course Progress Policy.
There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you
have completed the task successfully, submitted all evidence and satisfied the assessment criteria and
ASTRAL SKILLS
Not Satisfactory, INSTITUTE
if you have OF
not completed the task,AUSTRALIA
the evidence is not sufficient or does not meet the
ABN:requirements
80 600 951 264RTO: 41322CRICOS:
of the assessment criteria.
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Re-assessment: Page No:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further
opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the
Astral Institute Re-Assessment Policy and Astral Institute Course Progress Policy. As this is a
competency-based program, the assessment continues throughout the program until you either achieve
Competency in the assessment tasks or a further training need is identified and addressed.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Where pre-training interviews and assessments reveal that a student may require special support or
where, after enrolment, it is made apparent that the student requires special support, reasonable
adjustments will be made to the learning environment, training delivery, learning resources and/or
assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it
can accommodate the student’s particular needs, while also taking into account factors such as the
student’s views, the potential effect of the adjustment on the student and others and the costs and
benefits of making the adjustment.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Assessor intervention:
Assessors will check if you are ready for the assessment, and defer the assessment if you are not.
Feedback will be given to you at the completion of the assessment.During role play, the assessor may
act as a client or employer, where required, but the assessor will not interfere with the assessment. If
the assessment activities might impact on your safety or that of others, the assessor will stop the
assessment immediately.
Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your
strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along
with your submission will be given to you and you must keep a copy of it throughout the completion of
the course.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
Level-6, Suite
Student 6.01/138 Queen Street,
Declaration: +000 12345 6789 info@asia.edu.au Version 1.0
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Page No:
I .............................................................................. (Student Name) have read and understand the
information provided above and also understand and accept that any act of plagiarism and academic
dishonesty may have penalties including cancellation or suspension of my enrolment with Astral
Institute. I further declare that:
All assessment work submitted for this unit competency is my own original work and plagiarism
and collusion has not occurred.
Assessment work has not been copied or submitted for any other unit/course.
I have taken proper care and effort to ensure my work has not been copied by another person.
I have retained a copy of this assessment for my own records in the event I have to reproduce my
work.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this
assessment task is original and has not been copied or taken from another source except where this
work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of
my assessment task, which I can produce if the original is lost.
Assessor Student
I declare that I have conducted a fair, valid, reliable I have received, discussed and accepted my
and flexible assessment with this student, and I result as above for this task and I am aware of
have provided appropriate feedback. my appeal rights.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
You must satisfactorily perform all tasks to be deemed satisfactory for the assessment.
Evidence specifications:
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
At the end of the assessment, you will be required to submit the following evidence before the due date
ABN: 80 600 951 264RTO: 41322CRICOS:
specified by the assessor:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
- You are required
Campbelltown, NSW 2560.to submit a completed (ticked)
+000 12345 6789multiple choice question listed and shortRelease
www.astralskillsinstitute.com answersDate: September 2019
Page No:
in Knowledge test.
- Completed and signed cover sheet for assessment
Evidence submission:
- Documentation can be submitted electronically or paper-based.
- Your assessor will record the assessment outcome on the assessment cover sheet.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
2. You know that your company is on a tight budget and your one conference room is often in high
demand. A group of clients wishes to meet with you urgently to discuss an important business
proposal. What should you do?
(a) Check the conference room schedule to see if it’s available. If not, offer to meet at an
exclusive waterside restaurant and shout them all lunch.
(b) Check the conference room schedule to see if it’s available. If not, complain to your
manager that your meeting is more important than your colleague’s.
(c) Just take over the conference room when you want. Your work group should understand
that your meeting is more important than other business they might be doing in there.
(d) Check the conference room schedule to see if it’s available. If not, ask the person using it if
they could re-schedule. If this is impossible, arrange for the meeting to take place at one of
your clients’ premises.
3. How can you check that you’re doing your job correctly while at the same time developing
effective workplace relationships?
(a) Encourage your manager, customers and colleagues to give you feedback. Take on board
what you think is useful and ignore the rest.
ASTRAL (b) SKILLS INSTITUTE
Encourage, acknowledge OF
and act on AUSTRALIA
customers’ instructions.
ABN: 80 600 (c)
951 264RTO: 41322CRICOS:
Encourage, acknowledge and act on constructive feedback provided by customers and
others in
Level-6, Suite 6.01/138 yourStreet,
Queen work group. +000 12345 6789 info@asia.edu.au Version 1.0
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(d) Create a personal development plan and follow it. Page No:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
5. How can you contribute constructively to work group goals and tasks?
(a) Develop a new business plan on your own. Then share it with your work group.
(b) Liaise with your team to develop SMART goals.
(c) Tell team members what to do.
(d) Liaise with your manager to develop a career plan.
6. Why should you share relevant information with other members of your work group? Choose
the best answer.
(a) To ensure you meet designated goals and maintain high standards efficiently, profitably and
with minimal conflict.
(b) To consistently maintain high standards in products and services.
(c) If you don’t, you may lose your job.
(d) So, you can show your manager you know how to contribute to work group activities.
7. Who should you liaise with when identifying and planning strategies for improvement of your
work group?
(a) The HR department.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
(b) Your family.
ABN: 80 600 951 264RTO: 41322CRICOS:
(c) Your customers.
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
(d) Your
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8. When contributing to team activities, why should you respect differences in work group
members’ personal values and beliefs?
(a) You actually don’t need to respect differences. It’s a free country after all!
(b) Respecting differences shows your manager that you understand anti-discrimination
legislation and might help you get a promotion.
(c) Respecting differences is a good way to adhere to WHS policies and procedures in your
organisation.
(d) Respecting differences is important in developing good relationships with your team and
avoiding conflict with them.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
11. If you don’t have the authority to resolve a workplace problem, issue or conflict, what should
you do?
(a) Complain about it to other members of your work group.
(b) Ignore the problem and carry on with your responsibilities and duties.
(c) Refer the difficulty to the HR department.
(d) Refer the difficulty to the appropriate person in your work group or organisation.
12: Identify five responsibilities/duties most workers need to complete in relation to other work
group members.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
14: It’s important to encourage constructive feedback from work group members. Describe how
you can best acknowledge feedback from others so you can take appropriate action.
15: Identify five ways you can provide support to team members to ensure you meet work group
goals.
16: List the seven steps you can take to contribute constructively to work group goals and tasks
according to most organisational policies, plans and procedures.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
RALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
17: List three ways you can respect diversity in your workplace.
18: List four common communication styles/gestures which may be linguistically or culturally
inappropriate to use in the workplace – depending on who you are talking to.
19: List five issues or problems you might encounter in the workplace.
20: Describe the five-step procedure for appropriately dealing with difficulties in the workplace.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Page No:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
1. You want to identify your own responsibilities and duties in relation to work group
members in order to best cooperate with everyone. Which person and documents S NS
should you refer to for help?
2. You know that your company is on a tight budget and your one conference room is
often in high demand. A group of clients wishes to meet with you urgently to discuss S NS
an important business proposal. What should you do?
3. How can you check that you’re doing your job correctly while at the same time
S NS
developing effective workplace relationships?
4. A trainee on your team is performing a work procedure incorrectly. How can you
S NS
provide support to them to ensure work group goals are met?
5. How can you contribute constructively to work group goals and tasks? S NS
6. Why should you share relevant information with other members of your work
S NS
group? Choose the best answer.
7. Who should you liaise with when identifying and planning strategies for
S NS
improvement of your work group?
8. When contributing to team activities, why should you respect differences in work
S NS
group members’ personal values and beliefs?
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
9. 600
ABN: 80 Max951has just arrived
264RTO: in Australia
41322CRICOS: and doesn’t speak English very well. How can you
respond
Level-6, appropriately
Suite 6.01/138 to his questions
Queen Street, about procedures
+000 12345 6789 using correct
info@asia.edu.au S 1.0NS
Version
Release Date: September 2019
communication
Campbelltown, NSWstyle?
2560. +000 12345 6789 www.astralskillsinstitute.com
Page No:
11. If you don’t have the authority to resolve a workplace problem, issue or conflict,
S NS
what should you do?
13: Identify five resource constraints you should take into account when fulfilling S NS
your and others’ work requirements.
14: It’s important to encourage constructive feedback from work group members. S NS
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
15: Identify five ways you can provide support to team members to ensure you
S NS
meet work group goals.
16: List the seven steps you can take to contribute constructively to work group
S NS
goals and tasks according to most organisational policies, plans and procedures.
17: List three ways you can respect diversity in your workplace. S NS
19: List five issues or problems you might encounter in the workplace. S NS
20: Describe the five-step procedure for appropriately dealing with difficulties in S NS
the workplace.
Task outcome S NS
Assessor remarks
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this
assessment task is original and has not been copied or taken from another source except where this
work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of
my assessment task, which I can produce if the original is lost.
Assessor Student
I declare that I have conducted a fair, valid, reliable I have received, discussed and accepted my
and flexible assessment with this student, and I have result as above for this task and I am aware of
provided appropriate feedback. my appeal rights.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
You will be given a work position (Cook) by the assessor assuming you are working in Astral Institute
kitchen. You must locate the workplace policies/plans/procedures and their position description.
Consult with the assessor and other members of the work group to complete this activity.
Answer all the questions.
ASTRAL SKILLS
Planning the INSTITUTE OF AUSTRALIA
assessment
ABN: 80 600 951 264RTO: 41322CRICOS:
- Recommended date for assessment:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
- Access allNSW
Campbelltown, resources
2560. mentioned in required resources
+000 12345 6789 either printed copies or access via the
www.astralskillsinstitute.com internet
Release Date: September 2019
Page No:
- Time required for assessment: 4 hours for project task
- You must:
o Produce all evidence as required in the project.
o Complete the and submit in due timelines
o Submit with a completed assessment cover sheet
- Your assessor will set a time to provide feedback
Evidence submission:
- Documentation can be submitted electronically or paper-based.
- Your assessor will record the assessment outcome on the assessment cover sheet.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
In this assessment, the assessor will check and assess you on your responsibilities and duties that
must be carried out in relation to your position description as a cook.
Task 1:
Access and read three different policies/plans/procedures from Astral Institute Kitchen as your workplace
and your position description (Cook).
Q1: In relation to your position description what are your responsibilities and duties?
Individual response required.
Q2: In addition to the duties and responsibilities outlined in your position description, list three
implied procedures or protocols you’re expected to follow.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Q5: What feedback would you give regarding how these policies/plans/procedures could be
improved so they are appropriate to the audience?
Q6: What resource constraints do you and other members of your work group need to take into
account while doing your job(s)?
Q7:
How does Astral Institute Kitchen as your workplace conduct feedback? Describe the formal and
informal
ASTRAL process used.
SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Page No:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Learner’s name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Q5: Identify your constructive contributions – including any tasks you undertook – to reach the goal.
Q6: List information you shared and who you shared it with in order to reach the goal.
Q8: How did you and your team deal with these difficulties?
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Learner’s name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this
assessment task is original and has not been copied or taken from another source except where this
work has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of
my assessment task, which I can produce if the original is lost.
Assessor Student
I declare that I have conducted a fair, valid, reliable I have received, discussed and accepted my
and flexible assessment with this student, and I have result as above for this task and I am aware of
provided appropriate feedback. my appeal rights.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Read the role-play scenarios provided here or those provided by your assessor.
Participate in all four role-plays (changing roles with other group members for each role-play).
This unit can be assessed when student is completing other unit called clean and maintain kitchen
premises.
Evidence submission:
- Documentation can be submitted electronically or paper-based.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
- Assessor will record the assessment outcome on the assessment cover sheet.
ABN: 80 600 951 264RTO: 41322CRICOS:
- Assessor may record the role plays for future reference.
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Role Play 1: Page No:
Students are divided into groups of 2 for this roleplay and will follow the following instructions:
Person A – Student will encourage/ask a work group member for feedback on a specific procedure or task
that is performed in the Astral Institute Kitchen as the workplace. This can be while completing other
unit clean and maintain kitchen premises. The task can be as follows:
- Cleaning the kitchen area
- Mopping the floor
- Re arranging the dishes after they have been washed
Person B – Student will provide constructive feedback and encouragement by using the ‘feedback
sandwich’ technique.
Person A – The student will then receive and acknowledge the feedback given.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Person A- Approaches person B for advice. Another team member has told him he should remove his
turban at work because it doesn’t suit the image of the organisation and that he’ll lose his job if he
doesn’t comply.
Person B- Must respond in a way that respects his personal values and beliefs and adheres to anti-
discrimination legislation.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Learner’s name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Copyright: Instructions in this tool have been developed by NTA and Astral Institute for sole purpose of use by Astral Institute.
Any part of these assessment instructions cannot be reproduced in full or part for without approval of Astral Institute and NTA
which holds authorship rights
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
TRALIA ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C