GEN ELEC 18 G01 How To Register For Efiling and Manage Your User Profile External Guide
GEN ELEC 18 G01 How To Register For Efiling and Manage Your User Profile External Guide
GEN ELEC 18 G01 How To Register For Efiling and Manage Your User Profile External Guide
1 PURPOSE 4
2 INTRODUCTION 4
3 SERVICES OFFERED ON EFILING 4
4 NEW LOOK 5
4.1 MIGRATION OF USERS 5
4.2 PORTFOLIOS 5
5 PASSWORD RULES 6
6 ONE-TIME PIN (OTP) 6
7 CHAT BOT 6
8 REGISTRATION ON EFILING 6
8.1 HOW TO REGISTER AS A NEW USER ON EFILING 6
8.2 REQUEST FOR ADDITIONAL INFORMATION TO FINALISE REGISTRATION 8
8.3 AUTOMATIC REGISTRATION FOR INCOME TAX 10
9 FIRST TIME LOGIN 11
9.1 FIRST TIME LOGIN FOR EFILING USERS REGISTERED ON/AFTER 1 JULY 2019 11
9.2 FIRST TIME LOGIN FOR EFILING USER REGISTERED BEFORE 1 JULY 2019 14
9.3 ACCESS TO MY PROFILE 17
10 PROFILE AND PREFERENCE SETUP 17
10.1 CHANGE SECURITY CONTACT DETAILS: 18
10.2 CHANGE USER NAME AND PASSWORD: 18
10.3 TWO-FACTOR AUTHENTICATION USING ONE TIME PIN 18
10.4 TWO-FACTOR AUTHENTICATION USING THE EFILING MOBILE APP 19
10.5 PASSWORDLESS LOGIN 21
11 PORTFOLIO MANAGEMENT 22
12 MANAGE USERS ON AN ORGANISATION OR TAX PRACTITIONER PORTFOLIO 25
12.1 INVITE, EDIT AND DELETE A USER ON A PORTFOLIO 25
12.2 ACCEPT INVITE TO BE A USER ON A PORTFOLIO 28
13 MANAGE GROUPS 29
14 MANAGE TAXPAYERS ON AN ORGANISATION OR TAX PRACTITIONER PORTFOLIO 31
15 MANAGE TAX TYPES 32
15.1 INDIVIDUALS 32
15.2 ORGANISATIONS AND TAX PRACTITIONERS 33
16 ACTIVATE REGISTERED REPRESENTATIVE 41
17 TAX PRACTITIONER CONFIGURATION 41
17.1 PRACTITIONER ACTIVATION 42
17.2 DELEGATE PRACTITIONER AUTHORITY 42
17.3 CONFIRM PRACTITIONER REGISTRATION STATUS 44
18 SARS CORRESPONDENCE 45
19 FORGOT PASSWORD 45
20 FORGOT USERNAME 46
21 CONCLUSION 48
This guide in its design, development, implementation and review phases is guided and underpinned
by the SARS values, code of conduct and the applicable legislation. Should any aspect of this guide
be in conflict with the applicable legislation the legislation will take precedence.
INTRODUCTION
The vision of SARS is to be an innovative revenue and customs agency that enhances economic
growth and social development. This is in line with the legislative mandate of SARS which is to collect
revenue and ensure compliance with tax laws. eFiling enables SARS to achieve its mandate by being
a service channel for the collection and administration of all national taxes, duties and levies.
One of the issues that emerged from the SARS customer satisfaction research is that the public often
dreads standing in long queues, filling in paperwork and visiting SARS branches. The electronic filing
system (eFiling) aims to address these issues and ensure that the services SARS provides are
efficient and convenient for the taxpayer.
eFiling is a free electronic tool designed by SARS to offer electronic services such as filing tax
returns, making payments and accessing accounts to name a few.
eFiling allows you the benefit of direct, secure and real-time electronic access to your tax profile as
well as the opportunity to manage this at any time and from anywhere.
You must be linked to a tax type (e.g. income tax) in order to have full access to the services on
eFiling and to transact.
SARS values you, the taxpayer. In order to protect your tax account(s), please note that not all
services are offered online. Services such as change of name and surname must be done at a SARS
branch.
NEW LOOK
SARS has redesigned eFiling in an effort to embrace the benefits of emerging technologies and
provide an optimized and secure digital environment. The new look is also intended to help promote
voluntary compliance, reduce the administrative burden and provide you, our valued client, with a
more intuitive and user-friendly experience. The redesigned functionality on eFiling will be
implemented using a phased in approach.
All eFiling users registered prior to 1 July 2019 will be authenticated and migrated to one single user
sign on. If you have multiple login profiles linked to your identity/passport number, a list of your
profiles will display (after you have been authenticated). You will be required to choose a primary
login from the list. All your profiles will still be accessible once you logged in with your primary
credentials. You can link your other logins as “Portfolios” to your profile.
4.2 PORTFOLIOS
A registered eFiler can act in different “roles” on eFiling (e.g. tax administrator). These “roles” are
referred to as Portfolio Types. For example:
If you registered different portfolio types prior to 1 July 2019, you would have accessed the
abovementioned portfolios by using a unique username and password for each. As from 1 July 2019,
you will only use one username and password (referred to as the primary login) to login to eFiling.
You can then choose the portfolio that you want to access.
• uppercase letter
• lowercase letter
• special character
• numeric digit.
• You can choose to receive an OTP via SMS or via an email address. Your preferred method of
communication for the OTP can be maintained via your eFiling profile.
• For security reasons, the OTP is time-sensitive and you will be required to enter it within the time
period indicated. If you are unable to enter the OTP within the specified time, you may request
for it to be resent to you.
• For your security, you can only opt to resend an OTP twice.
CHATBOT - LWAZI
The chat bot icon appears on the bottom right side of your screen.
REGISTRATION ON EFILING
a) Log on to the SARS website. On the top right side of the home page is a list of SARS eFiling
options.
Please Note:
• If we cannot match the personal details that you entered, we may ask you a few random
questions to authenticate you.
• If you have multiple income tax numbers or your income tax number is inactive/coded as
a deceased estate or you are only registered for VAT/PAYE and not for income tax, you
will be required to first visit your nearest SARS branch office to register for income tax or
activate your income tax number.
• If our system identifies you as a registered eFiler, you will either have the option to login
with your existing eFiling profile or recover your password (if you cannot remember it).
If we are unable to finalise your eFiling registration immediately we may request additional information
before we issue an OTP to you. Please follow the steps below in order for us to finalise your eFiling
registration as soon as possible.
a) A message will display confirming your registration request and prompting you to upload
supporting documents in order to finalise your eFiling registration.
• A case number will be allocated to you. Please quote this number when contacting SARS
to follow up on the progress of your eFiling registration.
• If you are logged out, please use the username and password that you provided during
the registration process.
• Please note: You will have 21 business days to upload the required documents.
• Click on <Continue>.
b) The Registration Workpage will display. Click on <Upload> to upload the required supporting
documents.
d) Once you have successfully entered the OTP, the eFiling Login Screen will display (refer to the
section on ‘First Time Login’ below).
You may be requested to complete your address details in the following instances:
When you register as a new eFiler, SARS will do the work for you and automatically issue a personal
income tax number to you if:
A Notice of Registration will be available to you, should you need to provide a third party (e.g. your
employer) with proof of your income tax number.
After you have successfully registered for eFiling, login with your user name and password, link the tax
number to your profile and follow the steps below to access your notice of registration:
9.1 FIRST TIME LOGIN FOR EFILING USERS REGISTERED ON/AFTER 1 JULY 2019
a) Log on to the SARS website. On the top right side of the home page select <Login> from the list
of eFiling options.
• Please read the terms and conditions. At the bottom of the screen click on <I Accept> to
continue with the log in process.
c) You will be presented with a list of returns types as per SARS records.
• Please click on the <Link> button for each return type that you want to activate on your
profile
• Click on <Remove> to remove a return type from your profile
• After you have selected the return type(s), click on <Submit>.
Please Note:
• If you have multiple income tax numbers or your income tax number is inactive/coded
as a deceased estate or you are only registered for VAT/PAYE and not for income tax,
you will be required to first contact a SARS branch office to register for income tax or
activate your income tax number.
• If your tax number is already registered against another party’s eFiling profile (e.g. a tax
practitioner), you have the option to obtain shared access or revoke the other party’s
access.
a) Log on to the SARS website. On the top right side of the home page select <Login> from the list
of eFiling options.
• This will serve as your eFiling security contact details. We will send a One-Time-Pin (OTP)
to your preferred method of communication in order to authenticate you
• You can edit your contact details on this screen.
c) Please enter the OTP sent to either your cellphone number or your email address.
• Once the correct OTP is entered, the eFiling home page will display.
• This screen is also referred to as the eFiling Dashboard and provides a visual summary of
your current tax affairs with SARS with regard to compliance, outstanding returns and
account balance(s). You can also view your statement of account and any notifications
sent by SARS.
a) Log on to the SARS website. On the top right side of the home page select <Login> from the list
of eFiling options.
b) After you have accepted the terms and conditions, a screen will display with a list of all the login
profiles linked to your identity/passport number prior to 1 July 2019.
• Please select the primary login name that you would prefer to use going forward. All your
profiles will still be accessible once you logged in with your primary credentials.
c) If you select a primary login (e.g taxpayer111111 as illustrated in the screen below) that is
different to the profile that you are currently logged in with (e.g. taxpayer222222), you will be
prompted to enter the password for the primary login you select (i.e taxpayer111111). If you do
not remember the password, click on <Forgot Password> to reset it.
d) Once you have selected the primary login, click on <Done>. On the next screen select your
preferred method of communication and click on <Continue>.
• This will serve as your eFiling security contact details. We will send a One-Time-Pin (OTP)
to your preferred method of communication in order to authenticate you
• You can edit your contact details on this screen.
f) The Portfolio Management screen will display for you to link, unlink or add portfolios. For more
information please refer to the Portfolio Management section below.
Please Note:
• After you have selected and confirmed your primary login, you must only use that login
to access eFiling. If you attempt to login with any other portfolio that is linked to your
identity/passport number, the following error message will display:
• If you are an individual with multiple logins and you try to login with the username that is
not linked to your personal income tax number, the following message will display:
“Our records indicate that your own personal income tax is associated to one of your
other existing Login details. Due to improved security measures implemented, please
authenticate this profile by providing the applicable password below. Note – should you
not be able to authenticate this profile now, you may be required to do so at a later
stage to gain access to certain online transactions.”
When you log in for the first time and your tax number(s) is already registered against another party’s
eFiling profile (e.g. a tax practitioner), the system will display the name of the party who has access to
the tax type. You have the option to obtain shared access or revoke the other party’s access.
a) Select the type of access you require (see below) and click on <Submit>:
• <Obtain View Only Shared Access> - this option will only allow you to view transactions
done on your behalf on eFiling
• <Obtain Full Shared Access> - this option will allow you to have full shared access and
the other party will still retain access rights to the tax type
• <Remove Tax Practitioner Access>
• <Remove My Access> - This option will display if you currently have shared access with
your tax practitioner
• <Deactivate Tax Type>
a) Select <My Profile> from the menu on the left and click on <Profile and Preference Setup>
a) Select <My Profile> from the menu on the left and click on <Profile and Preference Setup>
Two-factor authentication is an additional security measure and requires you to provide your
password as well as a second factor of authentication to login to eFiling. If you prefer to use the OTP
method for additional authentication follow the steps below:
a) If you prefer to use the mobile app for additional authentication, please download the SARS
Mobile App from your app store. Once you have downloaded the app onto your device, follow
the steps described below.
• Select <My Profile> from the menu on the left and click on <Profile and Preference
Setup>
• Select the button to switch ‘two-factor authentication’ on
• Select <eFiling Mobile App Authentication>
• Click on the <Enrol Device> button
• You will be issued with an OTP to confirm the device you want to enrol
• A pop-up screen will display with a QR Code and instructions. Please ensure that you only
click the <OK> button on this screen after the device enrolment is completed (refer to step
c below) else the device will not be added to your eFiling profile.
• Click on the ellipses ( ⋮ ) on the top right corner of the screen to display the menu
• Select <Enrol Device>
• Use your device to scan the QR code displayed on the eFiling website
• Once the QR Code is scanned successfully, a message will display to confirm that your
device has been enrolled
• Click on the <Finish> button to complete the enrolment
• The device will automatically be added as part of your linked devices on eFiling
• For more information on how to use the app please refer to the ‘Guide to the SARS
MobiApp’ which is available on the SARS website.
• Enter username
• Enter password (the “Two Factor Authentication” timer will display)
• Click on <Approve> on your mobile device to authorise the request before the timer
expires. You will be logged in to the eFiling website.
Please Note:
• A device can only be enrolled on one eFiling profile at a time. If you try to enrol a device
that is already linked to another eFiling profile, an error message with display. If you
would like to enrol the device on a another eFiling profile:
Logon to the existing eFiling profile > Navigate to the Two Factor Authentication
function > click on the ellipses ( ⋮ ) menu and select the option to remove the
device.
Logon to the new eFiling profile > Navigate to the Two Factor Authentication
function > Follow the steps above to enrol the device.
• If two factor authentication is activated on your eFiling profile and you uninstall the mobile
app or clear the app data, you will no longer receive the authorisation notification on your
mobile device (even though the eFiling website will display the two factor authentication
“timer”). In this instance:
Select <Use OTP> on the two factor authentication timer screen to log on
Remove the device from your profile
Reinstall the mobile app and enrol the device again.
Passwordless Login enables you to use your mobile device to approve the eFiling login request
instead of typing in your password.
a) Please download the SARS Mobile App from your app store. Once you have downloaded the
app onto your device, follow the steps described below.
f) Launch the mobile app on your device. Follow the steps described in the section “Two-Factor
Authentication Using the Efiling Mobile App” to enrol your device.
Please Note:
PORTFOLIO MANAGEMENT
The Portfolio Management function is used to link, and add various portfolios (roles) on your eFiling
profile, such as:
You can also opt to have all your roles merged into one company or tax practitioner profile if you so
wish.
c) You can set a default portfolio so that the sytem automatically displays this portfolio when you
login instead of you having to select it each time. To change the default portfolio, click on the
ellipses ( ) menu icon and then either select <Set as Default> or <Remove Default>.
d) To change the portfolio type, click on the ellipses ( ) menu icon and select <Change Portfolio
Type>.
e) You can rename your portfolios for your ease of reference. Click on the ellipses ( ) menu icon
and select <Rename>. Insert the new description for the portfolio and click on <Save>.
f) To link a new portfolio to your profile, click on the <Add Portfolio> button. On the pop-up screen,
insert the portfolio name, select the <Portfolio Type> and click on <Add Portfolio>
This function is used to add new users to a portfolio, grant access to tax types, set the required levels
of authorisation for each user and delete users.
To successfully add users to portfolios, actions are required from both the following parties:
• The Requestor – this refers to an existing user that has the ‘Manage User’ role assigned to him/her
and wants to invite another person to be a user and have access to the organisation or tax
practitioner portfolio.
• The User – this is the person (e.g. a tax practitioner’s employee) who has been invited to have
access to one or more taxpayers that are managed by the requestor.
• Select <My Profile> and <Portfolio Management> from the menu on the left
• Click on <Go to Portfolio>.
c) Select the roles (i.e. permissions) that you want to assign to the user.
• Send Reminder – this option will resend the notification to the user to remind him/her to
accept the invite.
• Cancel Invitation – this option will delete the invite, remove the user on the requestor’s
portfolio and also remove the requestor’s profile from the user’s portfolio management
screen.
• Update User Rights – use this option to edit roles (permissions) assigned to the user.
e) Select <Delete User> from the menu on the left to remove a user from an existing portfolio.
Please Note:
• Only a person with an existing eFiling profile can be added as a user on a portfolio. Once
an invite is sent by the requestor, the user will receive an SMS and email notification with
instructions on how to accept the invite.
• A requestor will not be allowed to invite a user should any of the following conditions
apply:
SMS and email notifications will be sent to the person who has been invited to be a user on an
organisation or tax practitioner’s portfolio.
Please Note:
• The invite from the requestor will automatically expire if not accepted by the user within
5 working days.
• If the invite expires, the record will be deleted on both the requestor’s and user’s portfolio.
• A notification will be sent to the requestor to notify him/her that the invite has expired.
The requestor can opt to send a new invite.
MANAGE GROUPS
In order to activate the tax type functions and services on eFiling (e.g. Tax Directives, Tax Compliance
Status, etc) you must ensure that the correct rights and authorisation levels have been allocated to
users on your organisation’s portfolio.
b) To amend details of an existing taxpayer on your portfolio select <Change Details> from the
menu on the left.
• You will only have access to the ‘Register New’ function if the Manage Taxpayer rights
have been assigned to you
• The system will display a message if the taxpayer you want to add already exists on
another portfolio where you also have manage taxpayer rights. You will have the option
to add the taxpayer to the current portfolio
The owner/registered representative of that tax number must approve the transfer in order to
complete the process.
15.1 INDIVIDUALS
• Click on <Home>
• Select <User> from the menu on the left
• Select <Tax Types> and then click on <Manage Tax Types>
• A list of taxes you are registered for will display.
• Select the items that you want to activate/deactivate. Click on <Submit>.
• A summary of the actions will display. Click on <Continue> to confirm the action.
a) To activate/deactivate tax types for taxpayers on your portfolio, click on the ellipses ( ) menu icon
• Search for the specific taxpayer using the name, registration number, ID number or tax
reference number
• Click on the <View Taxpayer> button. This option will load the existing taxpayer details.
• <Edit contact details> – used to update eFiling correspondence details only. To update
your security contact details please use the <Profile and preference setup> function
• <Manage Tax Types> – used to activate/deactivate specific taxes that you represent the
client for
• <Access Rights> – used to add the taxpayer to a group if you have the manage taxpayer
rights.
a) Select the tick-boxes for the applicable actions required (example: “Request Activation” or
“Request Tax Type Transfer
b) The status of the request will change to awaiting authorisation and will require the current
owner/representative of the tax number to approve the request in order to complete the process.
c) If the owner/representative approves the request, the status will change to “Successfully
Activated”.
b) The owner/registered representative must follow the steps below to action the request and
complete the process.
• Log on to the SARS website and select on <Manage Tax Type Transfer>
• On the Tax Type Transfer screen select yes or no to indicate if you are a South Africa
Citizen
• Insert your own identification number and the tax number for which the transfer is
requested. Click on <Submit>
• As part of the authentication process, you will be required to enter a One-Time-Pin (OTP).
• Insert the OTP sent to your email or cell number and click on <Submit>.
c) If you are a registered eFiler, you can log on to eFiling to view a list of tax type requests that
require your authorisation:
Please Note:
• When a taxpayer or registered representative authorises the transfer request, the tax
type will move from the holding party (e.g. old tax practitioner) to the requesting party
(e.g. new tax practitioner). If the taxpayer or registered representative has shared access
with the holding party, shared access will be established with the requesting party.
• When a taxpayer or registered representative rejects the initial transfer request the
requesting tax practitioner will be allowed up to two more retry options to request the tax
type transfer.
If the two retries are exhausted, the tax practitioner will not be allowed to submit any
further tax type transfer requests for that particular taxpayer for a period of 21 business
days
• If you have multiple portfolios, you can transfer tax types between portfolios:
We will check if the portfolio/profile has ‘Manage Payer Rights’ on both the
requesting and holding portfolio. Once verified the tax type will be transferred
immediately.
• Where the owner or registered representative does not approve the request for tax type
transfer after 5 working days, 3 reminders will be sent. If there is no action from the owner
or registered representative after the last reminder is sent, the request to transfer the tax
type will expire.
a) The legacy menu items will be available for a temporary period and is intended to allow users to
view/monitor requests made via the previous Tax Type Transfer functionality (prior to the
implementation of the Manage Tax Type function).
c) <Legacy Activation Requests> - this function is read-only and allows you to view tax types
previously activated for a particular taxpayer
d) <Legacy Transfer Requests> - this function allows you to access the list of previous tax type
transfer requests.
If a user is not a confirmed practitioner or has not been linked to a practitioner user, access to ITR12
returns will be limited to only a “SAVE” functionality. This means that the tax practitioner or
practitioner user will not be able to submit the ITR12 returns to SARS and the taxpayer will have to
either submit the return via eFiling (if he/she has got shared access to the ITR12 with the tax
practitioner) or the taxpayer will have to contact a SARS branch office for assistance to submit the
return.
a) To access this functionality, click on <Services> on the menu on the top and select <My TP
Configuration> from the menu on the left.
• The Tax Practitioner Declaration will display. Read the declaration, select <I agree> click
on the <Continue> button
• On the <Activate Tax Practitioner> screen enter a valid practitioner number in the tax
practitioner number field and click on the <Confirm My Tax Practitioner Status> button.
Please Note:
• If the tax practitioner number is inactive and does not match with SARS, the status field
will be indicated as “Unconfirmed”. Tax practitioners are encouraged to register with
RCB’s and ensure that they are registered as a tax practitioner with SARS.
• If the tax practitioner number is valid and matches with SARS, the status field will be
indicated as “Registered”.
• If you wish to validate the status of an existing PR number on the profile, select the
“Reconfirm Status” button. A message will display that indicating that you have been
successfully confirmed as a registered tax practitioner.
Tax practitioners are allowed to link practitioner users to other activated practitioner users and thereby
delegate authority. This is typically in cases whereby staff members of an organisation are performing
functions on eFiling on behalf of the tax practitioner.
a) Select < Delegate Practitioner Authority > from the menu on the left
b) If the tax practitioner has not been activated against the eFiling profile, the following message
will be displayed. To activate, refer to “Practitioner Activation” step above.
d) Choose the “PR number” that you want to delegate authority to:
• Administrators or the registered tax practitioner may perform actions on this page
The admin user on eFiling will be able to view all linked practitioners in the
dropdown.
If it is the user on eFiling, only his/her practitioner (PR) number will display on the
dropdown list for selection.
• Once the PR number has been chosen click on <Select>
• A list of users will display. Select the users and click on the <Save> button to continue
• Click on <OK> to confirm the selection. A message will display to indicate that the users
have been successfully updated.
a) Select <Confirm Practitioner Registration Status> from the menu on the left
b) If the tax practitioner number is incorrect, the following error message will be displayed.
c) If no registered tax practitioner can be found, a message will be displayed on the screen.
d) If the tax practitioner is registered, the practitioner’s name, surname, practitioner number and
registration status indicated as “Registered” will be displayed.
• Log on to eFiling and select <SARS Correspondence> from the menu on the left
• Click on <Search Correspondence>
• The correspondence grid will display
• You can use one or more of the following filters to search for correspondence:
Tax type
Tax year
Received from date (i.e. start date)
Received to date (i.e. end date)
Correspondence Type (such as Letters, Notices and Text Messages issued by
SARS)
• Click on <Search>.
Please Note:
If you navigate to other eFiling pages after logging on, you will no longer see <SARS
Correspondence> on the menu on the left. To navigate back to <SARS Correspondence>
select <Returns> from the menu on the top.
FORGOT PASSWORD
a) On the eFiling login in screen click on <Forgot Password> and then enter your user name.
• Click on <Submit>
• A pop-up message will display confirming that your password has been changed
sucessfully.
d) If you registered for eFiling prior to 1 July 2019 and did not provide your contact details, you will
be required to enter your cell number and email address.
• If we can match your details with our records, an OTP will be sent to you
• If we cannot match your details, we will ask you a few questions to authenticate you
• If we are still unable to match your details, please call the SARS Contact Centre for further
assistance.
FORGOT USERNAME
a) On the eFiling login in screen click on <Forgot Your Username>. Insert the following particulars:
b) If we can match your personal particulars, an OTP will be sent to your email address or your cell
number. Insert the OTP and click on <Submit>.
c) Once you have entered the correct OTP, your username will display. You will be prompted to
insert a password and retype it to confirm.
• Click on <Submit>
• A pop-up message will display confirming that your password has been changed
sucessfully.
d) If you registered for eFiling prior to 1 July 2019 and did not provide your contact details, you will
be prompted to select a preferred channel to receive your OTP.
• If we can match your details with our records, an OTP will be sent to you
• If we cannot match your details, we will ask you a few questions to authenticate you
• If we are still unable to match your details, please call the SARS Contact Centre for further
assistance.
DISCLAIMER
The information contained in this guide is intended as guidance only and is not considered to be a legal reference,
nor is it a binding ruling. The information does not take the place of legislation and readers who are in doubt
regarding any aspect of the information displayed in the guide should refer to the relevant legislation, or seek a
formal opinion from a suitably qualified individual.
For more information about the contents of this publication you may:
• Visit the SARS website at www.sars.gov.za
• Visit your nearest SARS branch
• Contact your own tax advisor/tax practitioner
• If calling from within South Africa, contact the SARS Contact Centre on 0800 00 SARS (7277)
• If calling from outside South Africa, contact the SARS Contact Centre on +27 11 602 2093 (only between
8am and 4pm South African time).