E Service Instructions
E Service Instructions
E Service Instructions
needs to maintain the highest-level performance and quality during its “life time.”
For a human being, it would be the equivalent of a“health control & medical
information system.”
Proper health control (maintenance) for a “product” prevents the onset of illnesses
can be taken.
To realize this, it is important to keep “product” records. These records will allow
transform the current service business from one that mandates “waiting” to one
[Qualification]
An employee of an affiliated company of Hitachi Construction Machinery Co., a dealer with
whom Hitachi Construction Machinery Co. has a dealer agreement or a company approved
by Hitachi Construction Machinery, and who furthermore, has been issued an account by the
Global e-Service administrator.
[System requirements]
OS : Windows 2000 SP1 or later, Windows XP SP1 or later
User : Windows PowerUser or Administrator
Browser : Internet Explorer (IE) 5.5 or later
Line : Internet connection (256 kbps or higher speed recommended)
Cautionary point
The above recommended requirements are to be set up by each company at its own expense.
The use of Global e-Service in an environment other than the above is not approved, and we
are unable to respond to any inquiries in such circumstances.
[Warning]
Each company is compelled to regularly review its Global e-Service users. In the event it
is recognized that the ID of another party was used, the password was used illicitly or there
was information leak, etc., we will suspend the provision of all applications to all users of
that particular company. In the event of illicit use or incorrect operation by an user who has
not received adequate training, the concerned company will be liable to compensate for all
damages to Hitachi Construction Machinery Co. and its affiliated companies.
Hitachi Construction Machinery Co. and its affiliated companies are not held responsible
for any suspended use of Global e-Service or damages resulting from information found on
Global e-Service. In the event an inaccuracy is found on Global e-Service, notification should
be made immediately via the product support department.
It is our understanding that All Global e-Service users acknowledge and agree with the above
cautionary remarks.
Global e-Service is a service whose purpose is to gather and collect all “information (facts)”on “machines” and to
share them globally.
It allows the collection and viewing of machine information from production to scrapping. Furthermore, by providing
the necessary technical information to reinforce the service business, our objective is to provide stable services and
increase the profitability of the used market.
Hitachi Construction Machinery Group service bases and authorized Hitachi Construction Machinery dealers
worldwide are able to use the same global e-Service by connecting to the internet. However, the service range
varies according to the models handled or professional title of the user.
★ Features
・Globally shared machine data base
・Single source of multi-range of technical information
・One-time signing on
・Non-stop 24 hours, 365 days *1
・Multilingual
・Human-friendly interface
00-1-4 Logging in
b Log in
Click “Global e-Service” on the right side of the
screen.
00-1-5 Logging in
What do I do if…?
I’ve forgotten my password.
Click “Forgotten your password?
Please click here” and follow the
instructions on the screen.
I’ve forgotten my ID.
Contact your Global e-Service
●If you’ve forgotten your password
administrator.
I’ve been warned, “Your password
has a problem in security .”
Change your password to an
alphanumeric password. Simple
passwords are not accepted.
I’ve been warned, “Your e-Service ID
is locked.”
If you did not log into Global e-Service
for 75 days or more, your account will
be locked for safety reasons.
Follow the instructions on the screen.
00-1-6 Logging in
d News
It features important notices such as service-
suspension due to scheduled maintenance. Click
“Ok” to open the menu screen.
Hint
You can view the “News” from the Global e-Service
menu after you log in. If there’s any “Today’s
information,” there will be an “!” mark in the menu
column.
●News
e Menu
The menu screen will be displayed.
●Menu screen
a Logging out
Click “Logout” in the Global e-Service menu.
Cautionary point
Always log out if you are going to leave your seat
for a long time or if you are going to share the
computer. Be sure to log in by using your ID.
●Menu screen
◆ Password management
Change the password regularly.
If it is not changed for 90 days or more, you will be
asked to change it.
◆ My Account
To voluntarily change the password, open “My
Account” from “control panel” in the menu and
change the password.
My Account is an important screen that manages
your account information.
Keep your mail address up to date as it is used as a
communication-means for any applications, change
procedures or notifications.
Lock release
If you don’t log into Global e-Service for a certain
period, your account will be locked and you will no
longer be able to log in.
1. If you don’t log in for 60 days, you will receive a
warning mail.
2. If you fail to log in for another 15 days (total of 75
days), your account will be locked and you will need
to undertake procedures to have the lock released.
Cautionary point
Entering the wrong password twenty times in a
row will lock the system.
If this happens, contact the Global e-Service
administrator.
Menu
c 1. The 8 categories (major items) of Global e-Service
will be displayed.
b
2. Click the category to open it and to close the list of
applications.
a (In the illustration, the “control panel” category is
closed while the other categories are open.)
Click the application name to display it on another
screen. Two applications can be run at the same
time. For example, you can study the fault diagnosis
and at the same time, check the technical information
and such.
Machine search
To search for a specific machine, go directly to
“machine search” if you know the model code and
serial number. Open M-Find and enter the model
code and S/N.
Enter the “model code” and “S/N” in the relevant
●Menu columns and click the arrow on the right side of the
entry-framework.
Global Site
Click “Global Site” to open the Hitachi Construction
Machinery global site. View the product catalog
information and such on the global site.
Each Global e-Service application has its own usage-objective, but their screen designs and
operations are the same. Save time by mastering one application to use the others.
This screen explains the basic screen structure and the meanings.
●Basic screen
b Search screen
Enter or select the keyword, model code, model
group and such and click “Search” to display the
results.
Of the search items, those with gray mark may not
be displayed to certain users. (Displayed only to the
administrator, displayed only in specific countries/
regions)
a Help
There is a help link found below the operation menu
for each application. When you don’t know how to
operate or use the application, turn swiftly to Help to
view the manual or the answers to frequently asked
questions.
Click “Help” to display the newest manual for the
system or frequently asked questions (FAQ).
Turn to frequently asked questions (FAQ) on the
kinds of measures that should be taken in case of
trouble. In case of trouble, read the FAQ before you
●Help screen contact the Global e-Service administrator.
Service
Service
Parts Bulletin
(P/B)
Objective
This is an application for searching and viewing a specific
parts bulletin. The parts bulletin lists changes in parts,
changes in parts catalogs and is available for viewing to all
service depots.
Wide application
It lets you view the parts bulletins for a specific company.
Cautionary points
Dealers are able to search and view the data for only the
models that they handle. All viewings are chronicled and a
data is kept on when the parts bulletin was viewed and by
whom. Handle the data with care to ensure that information
does not leak. Any inaccuracies should be notified
immediately to the Product Support department.