A Report On Job Satisfaction
A Report On Job Satisfaction
A Report On Job Satisfaction
Limited
CHAPTER 1 INTRODUCTION
NRB, Nepal Industrial Development Corporation was established during 1959 A.D. to invest
on loan for the development of industry in Nepal as well as to provide industrial information
for the development of industry.
Similarly, in 2022 B.S., Rastriya Banijya Bank (RBB) was established as the second
commercial bank of Nepal. Agricultural Development Bank was established in 2024 B.S. to
increase agro product of the company as Nepal being the agricultural country. As a result
different joint venture banks and financial institutions were established rapidly such as Nepal
Arab Bank Ltd, Standard Chartered Bank Nepal Ltd, etc. till now there are altogether 17
commercial banks in Nepal.
The listed names of the commercial banks operating in the current Nepalese Economy
with their established dates and locations of head offices are listed as following.
TABLE - 1
No. Commercial Banks Established date Head Office
1 Nepal Bank Limited 1994/07/30 Kathmandu
2 Rastriya Banijya Bank 2022/10/10 Kathmandu
3 NABIL Bank Limited 2041/03/29 Kathmandu
4 Nepal Investment Bank Limited 2042/11/16 Kathmandu
5 Standard Chartered Bank Nepal Limited 2043/10/16 Kathmandu
6 Himalayan Bank Limited 2049/10/05 Kathmandu
7 Nepal SBI Bank Limited 2050/03/23 Kathmandu
8 Nepal Bangladesh Bank Limited 2050/02/23 Kathmandu
9 Everest Bank Limited 2051/07/01 Kathmandu
10 Bank of Kathmandu Limited 2051/11/28 Kathmandu
11 Nepal Credit & Commercial Bank Limited 2053/06/28 Siddarthanagar
12 Lumbini Bank Limited 2055/04/01 Narayangadh
13 Nepal Industrial and Commercial Bank Limited 2055/04/05 Biratnagar
14 Kumari Bank Limited 2056/08/24 Kathmandu
15 Machhapuchchhre Bank Limited 2057/06/.. Pokhara
16 Laxmi Bank Limited 2058/06/11 Birgung
17 Siddhartha Bank Limited 2058/06/12 Kathmandu
To provide loans
Payment mechanism
Trust services
Safe keeping of valuation
Agencies function
Pooling of nation in saving
Extension of credit
Facilities for the financial foreign trade
started an era of modern banking with customer satisfaction measured as a focal objective
while doing business. Operations of the bank including day-to-day operations and risk
management are managed by highly qualified and experienced management team. Bank is
fully equipped with modern technology which includes ATMs, credit cards, state-of-art,
world-renowned software from Infosys Technologies System, Bangalore, India, Internet
banking system and Telebanking system. The bank is facilitated with any where branch
banking system (ABBS) to enable the customers to do their transactions from any branch.
The Board of Directors consists of 9 directors of whom 4 directors are from the National
Bank Limited (Bangladesh), 1 from the government, 2 from the general public, 1 from Nepal
Rastra Bank and 1 from financial institutions. The Board is headed by a chairman who is
selected from among the 9 directors. Presently, the Member Secretary of the Board is the
Chief of Personnel and Administration Section.
The Bank is headed by an Executive Director who is responsible and accountable to the
BOD. Furthermore, there is a Deputy Executive Director, a General Manager and an
Assistant General Manager. Two major departments of the Bank are Operational and
Marketing and Credit Departments. The personnel and Administration section has been
operating under the Operational Department headed by an Assistant General Manger.
Since its establishment, various changes have been initiated for is continued growth and
diversification. Balance sheet figures show that Bank has increased its deposits annually.
Profit margin has also increased significantly each year since the date of its establishment.
For NABIL 'Customers' are at the core of everything it does and today it is a leader in the
industry because of the mutually beneficial partnerships that it has built in its journey
together.
Values
To achieve this mission it has a core set of Values by which it lives. Its Values are
C.R.I.S.P. i.e.; Customer Focused, Result Oriented, Innovative, Synergistic and Professional.
It is committed to live its Values everyday in everything it does, for it is these Values that
make it uniquely NABIL Bank.
Aim
NABIL's aim is to be able to meet entire gamut of financial requirements that is why it
prides itself in being 'Your Bank at Your Service'. It has been starting with deposit accounts
in local and foreign currency, Visa and MasterCard denominated in rupees and dollars, Visa
Electron debit cards, Personal Lending products for Auto, Home and Personal loans, Trade
Finance products, Treasury services and Corporate Financing.
Although the Bank has standard pay rates for the employees working at different
management levels, the individual pay level of an employee differs significantly due to its
system of performance related increment system. In principle, the salary of an individual
environment, and strive to make it satisfying. Whatever the case may be, job satisfaction
reduces employee turnover, absenteeism, and the number of thefts at work, which in turn
reduces organizational costs. Satisfied employees can give better performance and do their
job well according to the organization needs. In contrast, a dissatisfied employee may be
absent more often, may experience stress that disrupts coworkers, and may be continually
looking for another job.
The subject matter of the report writing is to evaluate the employee’s satisfaction towards
their job and their responses and feed back from their work. Human Resource Management
(HRM) is the process of managing people of an organization with a human approach and
making the human resource of an organization is an important issue today in HRM. The
importance of job satisfaction is understood by only few organizations. A satisfied employee
tends to be absent less often, to make positive contributions, and to stay with the
organization.
The issues to be addressed are whether the employees of NABIL are satisfying the
organization and are satisfied through compensation and benefits by the organization. Some
of the issues are traced as follows:-
To find out whether compensation and benefits given by NABIL is able to satisfy
employee’s needs and wants.
The Benefit given by NABIL to their employees is better then other companies or
not?
The overall plans of NABIL related to job satisfaction are fair and competitive or not?
How satisfied are the employees of NABIL with the total benefits given?
The over all issues of this report writing is harmonized in a Research question as,
Research question
“DO UNFAIR PAY, UNCOMPETITIVE HR BENEFITS, AND LACK OF
SOCIALIZATION LEADS TO UNSATISFIED EMPLOYEE?”
Job satisfaction is in regard to one's feelings or state of mind regarding the nature of
their work. Job satisfaction can be influenced by a variety of factors, for example, the quality
of one's relationship with their supervisor, the quality of the physical environment in which
they work, degree of fulfillment in their work, etc.
Most important to job satisfaction is helping individuals believe that the work they are
doing is important and that their tasks are meaningful.
Every study has any objectives. Every successful organization must conduct new
programs to keep the morale and job satisfaction at higher level. A satisfied worker tends to
be less absent from his/her job, and contributes more for the company. He has higher
retention rates and is more productive. Thus, job satisfaction is important for its humanitarian
value and for its financial benefit.
This research study is carried out with a view to be acquainted with the real working
conditions under the organizational settings of NABIL Bank Limited, Biratnagar. In short,
the objectives of this study are traced as follows:
For the partial fulfillment of the requirement of the project work to be submitted for
the fifth semester course.
To know what the employee of NABIL needs, and their suggestion about what
NABIL should do to get them satisfied with the job.
To study the human resource policies and the real implementation of the policies to
the bank.
To have a practical knowledge about management and planning.
To examine the level of motivation to the employees.
To collect information about the HR sectors of NABIL for personal knowledge as
well as organizational use.
To know the level of job satisfaction of the employees.
To find out the feedback of the overall benefit plan of NABIL , and
Every study has any needs to be fulfilled. Likely researcher too has needs for study. The
primary need of the study is the requirement of this project work to be submitted for the fifth
semester course. This research report will mainly be focused on the need of job satisfaction
among the employees. The needs of the study are outlined as follows:
To know the lacking and deficiencies that has to be accomplished by the bank.
To know how satisfied are the employees with their respective jobs.
To suggest improvements required.
To measure achievements against the objectives.
To know how far it has achieved success in implementing its human resource policies.
1.8 ORGANIZATION OF STUDY
Organization of study is the description of the research setting, method, and procedures
used in the study. The organization of study has been divided under the following heads in
order to make the research study an effective one.
1. Research Design
2. Research Methodology
3. Population and Sampling
1. Research Design
Research design means an overall framework or plan for the activities to be undertaken
during the course of a research study. The research design serves as a frame work for the
study, guiding the collection and analysis of the data, the research instruments to be utilized,
and the sampling plan to be followed. Hence, to collect the information and fulfill the
proposed objectives of research, the study has been designated as field study, historical and
descriptive research of sample survey.
2. Research Methodology
a. Primary Source
Primary data are the original data gathered for the research project at hand. It requires
effort on the part of researcher and it is not readily available.
Questionnaire and direct interview has been used as the primary source of data collection
for the research. The questionnaire used is of open end for knowing the true picture as
perceived by the employees. Some factors like availability, cost, relevance, accuracy and cost
determine in the success of primary source. In the absence of direct contact with the
employee, direct observation and questionnaire were used by the researcher.
b. Secondary Source
Secondary data are often in the form of raw data and published materials. Secondary data
can also be further divided into internal secondary data that are found within the company
and external secondary data that are collected from sources outside the company. For report
writing, researcher used internets, magazine and case study reports.
The population has been defined in terms of employees working in NABIL Bank Limited,
Biratnagar.
Sampling is the essential part of any research investigation. Simple random sampling
technique has been used to draw sample from the population due to restricted time, cost and
limited source. Researcher has taken the sample size of 20 employees in the research process
including 2 guards. For easy presentation and analysis, the sample size is limited to 10
employees.
With the help of the questionnaires distributed to employees in NABIL Bank Limited,
Biratnagar the information has been gathered and the same has been used as a source to
determine the level of Job Satisfaction of the employees working in NABIL Bank Limited.
The various facts have been presented in the graphs and charts as below:
Researcher has used the questionnaire method for getting the response of the
employees of NABIL Bank Limited. Accordingly, the response of the employees in different
aspects of Job Satisfaction is presented in the figure below:
Fig: 1.1
EMPLOYEE SATISFACTION/DISSATISFACTION
60
The amount of pay you get
is fare and competitive
50
Researcher has extracted the following data about the satisfaction and dissatisfaction
of the employee. It is presented below:
10% of the employees are satisfied and 40% are dissatisfied with the question that the
total benefit is better than other companies and 50% have no argument regarding the
question.
50% of the employees agree and 40% disagree with the question that the amount of
pay they get is fair and competitive whereas 10% are not sure about the question.
30% of the employees are satisfied and 50% of the employees are dissatisfied with the
question that the pay increase you receive is based on performance and 20% have no
argument regarding the matter.
50% of the employees are satisfied, 40% are dissatisfied and 10% have no argument
on the question Overall, how satisfied are you with your pay you receive at your
company.
40% of the employees are satisfied, 50% are dissatisfied whereas 10% are not agreed
with the question overall how satisfied are you with the total benefits program.
60% of the employees are satisfied and 20% of them are dissatisfied with the question
How Satisfied are you with the company as work place whereas 20% do not agree
with the question.
The figure next page explains the response of employees in terms of working conditions and
their level of satisfaction.
Fig: 1.2
6
No. of Employees
5
4
3
2
1
0
Very Somewhat Neutral Somewhat Very Not sure
Dissatisfied Dissatisfied Satisfied Satisfied
From the above figure, the following facts can be found out:
There were no employees who were at all dissatisfied and very satisfied with the
working conditions of NABIL.
Similarly, there was most no. of employees who were somewhat Satisfied with the
working conditions being 6.
None of the employees were not sure about the working conditions of NABIL.
Similarly, the figure below shows the response of the employees in terms of satisfaction
level on the Company Policies.
Fig: 1.3
6
No. of Employees
5
4
3
2
1
0
Very Somewhat Neutral Somewhat Very Not sure
Dissatisfied Dissatisfied Satisfied Satisfied
From the above figure, the following information can be found out regarding the level of
satisfaction of employees on Company Policies:
There was only 1 employee who was very dissatisfied with the Company Policies and
so he was looking for quick response by the management.
There were 2 employees who were somewhat dissatisfied with the Company Policies.
The no. of employees who were neutral regarding the topic was two.
The highest no. of employees regarding the level of satisfaction was 3 and they were
somewhat satisfied with the company policies.
There were no employees who were not sure about the company policies.
Fig: 1.4
4
3
2
1
0
Very Somewhat Neutral Somewhat Very Satisfied Not sure
Dissatisfied Dissatisfied Satisfied
The above figure 1.4 shows the satisfaction level of employees on Promotion
Opportunities. The following facts can be found out through the above figure:
The no. of employees who were very dissatisfied with the promotion opportunities of
NABIL was 2.
The no. of employees who were somewhat dissatisfied with the promotion
opportunities were 1.
The no. of employees who were somewhat satisfied and very satisfied with the
question was 3.
The figure below shows the overall Job Satisfaction of the employees of NABIL on
average.
Fig: 1.5
The above figure shows the overall job satisfaction of the employees working in
NABIL. From the figure we find out the following information:
The highest area covered in the figure is by the employees who are overall somewhat
satisfied and somewhat satisfied with the job which cover 50% of the total area. The smallest
area covered is of the employees who are very dissatisfied with the job.
There are equal no. of employees who are neutral and somewhat dissatisfied with the
job. There are no employees who are not sure about the satisfaction with their job.
Analysis of data is done to find out whether the researcher is going in line with the
objectives set. As the objective of the study is to find out the satisfaction level of the
employees working in NABIL Bank Limited, Biratnagar so, the analysis is done to find out
the same objective. Through the SWOT analysis, overall functioning of the bank can be
evaluated. SWOT indicates strength, weakness, opportunity and threats of any organization.
Strengths and weaknesses are related to the internal environment of any organization and
opportunities and threats are external to the organization. Thus, the overall evaluation of a
company's strengths, weakness, opportunities and threats is called SWOT analysis. The
strengths, weaknesses, opportunities and threats of NABIL Bank Limited through which the
satisfaction level of the employees are determined are briefly mentioned below:
Strength (S): -
Weakness (W):
Weakness is a deficiency that disables any organization to carry out its functions
smoothly. Some of the weaknesses of NABIL are as follows:
It does not have the provision of providing the facilities to each and every employee
at different level in same scale.
In order to expand banking activities, every bank tends to open its branches and sub
branches at different places but NABIL is concentrated mostly on urban parts of the
country rather than the rural areas.
Opportunities (O):
Opportunity is an area of buyer need in which a company can perform profitably. The
various opportunities can be favorable political situation, growing economy, technological
changes; new market etc. Opportunities of NABIL Bank Limited are as mentioned below:
Growing demand of commercial banks in Nepal.
The deposits collected from public to be invested in productive sectors.
Expanding the branches and collecting more deposits for the growth of economy.
Facilities like internet banking, mobile banking, credit card and ATM facility has
better chance of attracting customers.
Making its employees participate in training programmes and make them more
productive and increase their job knowledge for company benefit.
Threats (T):
The employees may be attracted towards other institutions due to better benefits and
compensation policies.
Increasing pressure from other sectors.
Slow growth rate in the economy.
The bank has known the importance of the role of women in any parts of society. So,
it has been employing many ladies staffs too. The most satisfying job factors according to the
employees of NABIL are the working conditions, job security, good-relation with workers,
duration of work, participation in management and wage, values and beliefs. Similarly, they
are least satisfied with the factors like: trainings given to them, slow growth rate and lack of
fair treatment of the management.
3.3 RECOMMENDATIONS
Through the study, it is found that employees are somewhat satisfied with the job but
all the employees are not satisfied. To make them satisfied and contribute towards the
company benefits, some important suggestions are recommended here under:
One simple prescribed solution to increase job satisfaction is to improve those
working conditions, which are organizational sore parts.
Implementation of additional benefits policies to its employees.
Fine-tuning fit between job and employee improves job satisfaction. This may involve
employee transfers.
It is also possible to mitigate dissatisfaction by transferring discontented employee to
another job.
Making the employees participate in decision-making, and increase the monetary and
non monetary rewards along with the training opportunities.