ON THE JOB TRAINING REPORT

INTERNSHIP WITH “WAI WELLNESS”

(As part of the partial fulfilment of course
Master of Tourism and Travel Management)

Prepared by

SHUBHAM SINGH PATEL

IV semester, MTTM

Examination Roll No. 20414TTM034

Submitted to

Head/Course Coordinator
The Department of History of Art
Faculty of Arts
Banaras Hindu University
 DECLARATION
This internship report prepared by me is based on the original information received from
authentic sources and personal experience during the time of my on-the-job training with
(name of the organisation). This report is prepared as part of the course curriculum of
Master of Tourism and Travel Management, Banaras Hindu University
I have not submitted this report to any institution for the award of any degree/diploma.
Further, I declare that I have given due credits to the sources of information mentioned in
the report and not directly copied from any sources without due acknowledgement or
prior approval of the authors. I owe complete responsibility of the content of the report
and shall be sole responsible for any punitive action initiated by Banaras Hindu University,
Varanasi, if my declaration is found to be wrong at any point of time.

Name:
Place:

Signature:
Date:
 CERTIFICATE

I forward the on-the-job training report of Ms/Mr. …………………………….,

MTTM IV Semester, Main Campus for evaluation.

Forwarded by Signature with Date

Designation: Place:

Certified by

Head/Course Coordinator
Department of History of Art
Faculty of Arts
Banaras Hindu University
 CONTENT

Introduction
About the Organisation
Founder/History
Hierarchy
Accreditations
Products on offer
Work done during internship
Personal Experience & Learning
Summary
Reference
Appendix (Attach questionnaires/photos/brochure et.
 Introduction
Wai wellness is an organization(start-up) dealing in medical tourism, health and wellness.
With a good team of nutritionist, doctors we committed products and services which are
beneficial for your health and well-being. It is our motto to provide personal attention
and care for all of you- to give you a healthy lifestyle which you can offer to your upcoming
generations.
It is a medical tourism company named as ‘WAI WELLNESS’ which is registered as with M/S
Hollyhock well techno Private Limited.
 Founder and history
Since it's a startup, there is nothing more about its history. Started in 2021 by the three
partners - Mr. Sunil Sharma, Mr. Anshuman Singh, Mrs. Jyoti Sharma.
Company has its own factory(plant) where the treatment of fruits and vegetables have
been done as these two things are the basic daily need that decide our health. It also offers
herbs and in the upcoming years it will launches it's other segments like healthy juices,
spices, grocery and especially the service part such as yoga, homeopathy naturopathy and
all.
It is going to be one of the best companies for medical tourism, which gives you everything
single handed. Currently it has its head office in varanasi(paharia) ,and in near future it is
planning to extend it's reach to lucknow and noida within 1 year.
 Hierarchy
Board of Director/CEO
Executive Assistant

CTO CFO Legal Team Warehouse Sales Head Logistic

COO R &D
In charge Head

IT Team Controller Treasurer Data Analyst Legal Warehouse Area Sales Logistic
VP Operational Advisor for Employees Manager Team
Investor Legal Affairs,
Finance & Business Analyst
HR Department relation Compliance Sales Team
Accounts (Prod/Serv)
& Corp. Leader
Empanelment Dept Tax Control Governance
Project Sales Executive
Business Development Cost Control Management Dept
dept (Corporate Tie-ups
Sales Team (Survey)
Audit
Training Dept
Marketing Team
Budgeting
Vendor Team Handling Team

Service Handling Team

CEO – Mrs Jyoti Sharma

Directors – Mr. Sunil Sharma & Mr. Anshuman Singh

Sales head – Mr. Ashish Tiwari

CTO (chief technology officer) – Mr. Anugu Yogeshwar Reddy

 Accreditation
The formal recognition by an independent body, generally known as an accreditation body,
that a certification body operates according to international standards. In the same context
our company holyhook well techno pvt ltd having brand name wai wellness is having iso,
Apeda, Fssai, licences recognized by government of India. It is also approved by govt of
India, ministry of MSME.
FSSAI - The Food Safety and Standards Authority of India (FSSAI) has been established
under Food Safety and Standards , 2006 which consolidates various acts & orders that have
hitherto handled food related issues in various Ministries and Departments. FSSAI has been
created for laying down science-based standards for articles of food and to regulate their
manufacture, storage, distribution, sale and import to ensure availability of safe and
wholesome food for human consumption.

APEDA - The Agricultural and Processed Food Products Export Development Authority
(APEDA) was established by the Government of India under the Agricultural and Processed
Food Products Export Development Authority Act passed by the Parliament in December,
1985. The Act (2 of 1986) came into effect from 13th February, 1986 by a notification
issued in the Gazette of India: Extraordinary: Part-II [Sec. 3(ii): 13.2.1986). The Authority
replaced the Processed Food Export Promotion Council (PFEPC).

Export – Import.

IS0 - ISO certification certifies that a management system, manufacturing process,

service, or documentation procedure has all the requirements for standardization and
quality assurance. ISO (International Organization for Standardization) is an independent,
non-governmental, international organization that develops standards to ensure the
quality, safety, and efficiency of products, services, and systems.
MSME - The Micro, Small and Medium Enterprises (MSME) sector has emerged as a
vibrant and dynamic sector of the Indian economy. MSMEs play crucial role in providing
large employment opportunities at comparatively lower cost than large industries. MSMEs
are complementary to large industries as ancillary units and this sector contributes
significantly to the socio-economic development of the country.

START UP- Start-up India is an initiative of the Government of India. The campaign was first
announced by Indian Prime Minister, Narendra Modi during his speech in 15 August 2015.
The action plan of this initiative is focussing on three areas: Simplification and
Handholding. Funding Support and Incentives.
 Products on offer
Our existing and upcoming products & services range .
WELLNESS

Product Service

On board products Upcoming services

 Healthy fruits.  Wellness tourism

 Healthy veggies.  Medical tourism
 Rural & Agro tourism
 Ayurveda.
 Yoga.
Upcoming products  Naturopathy.
 Meditation.
 Grocery.
 Physiotherapy.
 Natural herbs.
 Acupressure.
 Spices.
 Acupuncture.
 Dry fruits.
 Aroma therapy.
 Processed food.
 Spiritual.
 Fresh juices.
 Spa & rejuvenation.

Work done during internship

I did my internship with M/S Hollyhock well techno Private Limited - ‘WAI WELLNESSES
(Brand name) for 60 days. I was working in operations, research and development areas of
the company and was assigned with responsibilities like.
• Product curations
• Collecting appropriate images to be shown with the product.
• Content development blogs for the website (both hindi and english)
• Handling clients and giving them the accurate packages of fruits, vegetables as per
their needs.
 Telecalling and customer care support.
 Comparing the market strategies of all the competitors and making new plans for
the Development of the company.
• Acting in promotional videos of the company.
 • Handling presentation with sales manager on various locations decided by the
company (in Varanasi)
 Handled advertisement campaigns at various locations of Varanasi.

Personal experience and learnings

Important learnings:
✓ Learnt skills of Time management.

✓ Improved my Self confidence

✓ Enhanced my decision-making skills.

✓ Enhanced my Creative thinking.

✓ Learnt public speaking while delivering presentations & customer interactions.

✓ Learn Management skills & Organizational behaviour.

✓ Learnt how to manage stress under work pressure.

✓ Learnt Situation handling.

✓ Gained knowledge on understanding the mindset of customers & also about consumer
behaviour.
Outcomes received from customer interactions:

 They are open to new technologies & want to avail more services and products
online rather than going to physical store.
 They are concerned about there & their families health & want to adopt a healthy
lifestyle.
 They want products and services at their own comfort.
 They are open to try new products and services.

I am sharing some of the works done by me while working with my organisation links and
pictures of the same have been attached for your kind reference:
Some of the product detailing done by me (link and pictures)
https://www.waiwellness.com/groceries/shop.php?q=Exotic%20Fruits
https://www.waiwellness.com/groceries/shop.php?q=Seasonal%20Vegetables

Product detailing for WAI Wellness official Website & Mobile App:
A glimpse of Website User Interface: A glimpse of Mobile Application User Interface:

Ad design for Facebook Posts:

SUMMARY
As a student of Masters of Tourism and Travel management, Banaras Hindu University, I
was supposed to complete 02-month internship in tourism industry, as the pandemic hits
the industry the situation was not good so all the industrial learning went online but as the
situation went, we are offered campus recruitment drive by our university, and I started
working with WAI WELLNESS on 3rd January 2022 and within 02 months of internship I
have gained so much of practical knowledge regarding the industry, that it will further help
me in gaining more opportunities.
As an intern I was given the responsibility of product curations, finding any mistakes,
content writing, blog writing, within time period I was given a great time to understand the
market and customers behaviour, that how to handle phone calls, how to sell the packages
(fruits and vegetables and services) according to the customer arising questions and how
to manage the office. After that I have given an opportunity to lead a group of 4 people
where I learned the leadership quality.
Overall, it was the best experience as an intern can have, as it made me learn all the
possible aspects of wellness and medical tourism industry, which will further help me in
maintain a good profile

REFERENCE
Books:
• Patanjali yog sutra
• Charak Samhita

Online:
https://www.waiwellness.com/
https://www.facebook.com/waiwellnessofficial/
https://www.1mg.com/categories/featured/1mg-health-products-664
https://play.google.com/store/apps/details?id=com.wai.waiwellness

Appendix.
Boucher image
Mother’s Day contest by Wai wellness(online)

Meetings with our business partners.

Yoga shivir by wai wellness